Microsoft Operations Framework

Morten LauridsenEngagement ManagerMicrosoft Consulting Servicesmortenl@microsoft.com

Increasing Operational EfficiencyIncreasing Operational Efficiency

Realizing the potential require: The right Technology, People and ProcessesRealizing the potential require: The right Technology, People and Processes

People

Process

Technology

Operational Efficiency

The Importance of ProcessThe Importance of Process

MOM is Technology that automates monitoring and alertingThe depth and breadth of the build in knowledge makes MOM very efficientBut...

What is the value of alerts if no one sees them?How can you be effective if you don’t have roles and responsibilities defined for alert resolutionHow will you know that you are monitoring what is important for your business?

Process and People will realize the value of the technology

MOM is Technology that automates monitoring and alertingThe depth and breadth of the build in knowledge makes MOM very efficientBut...

What is the value of alerts if no one sees them?How can you be effective if you don’t have roles and responsibilities defined for alert resolutionHow will you know that you are monitoring what is important for your business?

Process and People will realize the value of the technology

What is MOF?What is MOF?Collection of principles, processes, and proven practices for data center management

Built on ITIL – IT Infrastructure LibraryCustomer and partner experience

MOF is a methodology for professionalizing delivery of IT servicesMOF guidance consist of

WhitepapersService Management Function Guides (Process descriptions)Product Operations GuidesService Offerings

Collection of principles, processes, and proven practices for data center management

Built on ITIL – IT Infrastructure LibraryCustomer and partner experience

MOF is a methodology for professionalizing delivery of IT servicesMOF guidance consist of

WhitepapersService Management Function Guides (Process descriptions)Product Operations GuidesService Offerings

MOF Process ModelMOF Process Model

MOF Team & Risk ModelsMOF Team & Risk Models

Retired Retired RisksRisks

Risk Risk Assessment Assessment DocumentDocument

In Order of In Order of ExposureExposure

3. Plan 3. Plan 5. Control5. Control

2. Analyze2. Analyze1. Identify1. IdentifyRiskRisk

StatementsStatements

4. Track4. Track

Team Model

Risk Model

Why MOF?Why MOF?Created to help customers improve their services on the Microsoft platformMOF is ITIL applied to the Microsoft platformMOF is actionableMOF will support your current ITIL efforts and improve services on your other platformsMOF is utilized by Microsoft to run our servicesMOF training

Current MOF EssentialsMOF Changing Quadrant

PlannedMOF Operations QuadrantMOF Certification

Created to help customers improve their services on the Microsoft platformMOF is ITIL applied to the Microsoft platformMOF is actionableMOF will support your current ITIL efforts and improve services on your other platformsMOF is utilized by Microsoft to run our servicesMOF training

Current MOF EssentialsMOF Changing Quadrant

PlannedMOF Operations QuadrantMOF Certification

Service Monitoring & Control MOF ProcessService Monitoring & Control MOF Process

Establish and implement the monitoring solution to meet business requirements (SLA, Service Catalog, etc.)

Assess monitoring requirements and review if they are met

Engagement Software Development provides operational guidance to development

Implement new requirements

Monitor – Continuous monitoring of infrastructure

Control – Automated responses to incidents

Establish and implement the monitoring solution to meet business requirements (SLA, Service Catalog, etc.)

Assess monitoring requirements and review if they are met

Engagement Software Development provides operational guidance to development

Implement new requirements

Monitor – Continuous monitoring of infrastructure

Control – Automated responses to incidents

MOF Processes Supported and Automated by MOMMOF Processes Supported and Automated by MOM

Service Monitoring and ControlMOM automates monitoring

Service Level ManagementProvides input to Service Monitoring and Control about what to monitor (requirements specified by the business)

Capacity ManagementProvides input about what to monitor (Capacity)MOM provides reports on Capacity utilization

Availability ManagementMOM reports can be used to identify availability issues

Incident ManagementAutomatic creation of tickets from MOMSupport for determining corrective actions

Problem ManagementMOM reports and database can be used in root cause analysis

Service Monitoring and ControlMOM automates monitoring

Service Level ManagementProvides input to Service Monitoring and Control about what to monitor (requirements specified by the business)

Capacity ManagementProvides input about what to monitor (Capacity)MOM provides reports on Capacity utilization

Availability ManagementMOM reports can be used to identify availability issues

Incident ManagementAutomatic creation of tickets from MOMSupport for determining corrective actions

Problem ManagementMOM reports and database can be used in root cause analysis

SummarySummary

Achieving Operational Efficiency Requires the right People, Process and TechnologyMicrosoft Operations Framework is Microsoft’s best practices for:

Achieving and maintaining a high level of Availability, Manageability and SecurityLowering the risks of IT operationsReducing the complexity of IT operationsDelivering IT services cost effectively – do more with less

Without processes the full value of MOM are less likely to be realizedMOF provides the processes that can help realize the full value of MOM

www.microsoft.com/mof

Achieving Operational Efficiency Requires the right People, Process and TechnologyMicrosoft Operations Framework is Microsoft’s best practices for:

Achieving and maintaining a high level of Availability, Manageability and SecurityLowering the risks of IT operationsReducing the complexity of IT operationsDelivering IT services cost effectively – do more with less

Without processes the full value of MOM are less likely to be realizedMOF provides the processes that can help realize the full value of MOM

www.microsoft.com/mof

© 2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.