Firearms] - Fireworks & Explosives Like Granddad Used to Make by Kurt Saxon
Microsoft Office 365 Email and Collaboration Services in the Cloud Maria Hishikawa IT Specialist...
-
Upload
rodger-strickland -
Category
Documents
-
view
213 -
download
0
Transcript of Microsoft Office 365 Email and Collaboration Services in the Cloud Maria Hishikawa IT Specialist...
Microsoft Office 365 Email and Collaboration Services
in the Cloud
Maria HishikawaIT Specialist
Bureau of Alcohol, Tobacco, Firearms and Explosives
ATF Email in the CloudPre-Migration• 7500 Users (95% 100MB mailboxes)• Exchange 2003• Personal archives on local hard drives
Migration• Kick-off: July 2012• Deployment: May 2013
Post-Migration• 7500 Users @5GB Mailboxes• Exchange Online, SharePoint Online, Lync Online• Proofpoint Archiving with 3 year retention policy
Challenges and Triumphs• Service Terms Agreement
– Personnel Security Requirements– IT Security - FISMA
• Identity Management– Directory clean up– Identity Federation
• Network Architecture– Dedicated network connectivity– Complex layers of nodes and zones– Firewalls, proxies, ports, routing….
• Paradigm Shift of Cloud Service Management– Opposing forces of resistance vs. impatience– Redefine policies and processes– From ad-hoc reactive to formalized proactive mode– Multiple service provider relationship management– Incident triage and escalation methodology
Moving into Cloud Computing is like…..
Assess the Situation
What you have• Amount of data• Types of data• Data sensitivity• Access points• Bandwidth• Records Policies• Procurement options/limits• Long-term plans• Security, security, security
What they offer• Subscription models• Feature options/limitations• Storage growth costs• Mobile device compatibility• Connectivity options• Records features• Integrators and partners• Service roadmap• Security, security, security
Find the Right Fit
• Finances• Features• Geography• Past relationships• Other customers• Recent news and
changes
Manage Expectations
With Vendor• Performance Measures • Penalties• Frequency of Reviews• In/Out of Scope Services
Within Organization:• Clearly Articulate Purpose
and Goals• Define Roles and
Responsibilities Early• Assess Skill Gaps• Develop HR/Training Plans
Don’t Expect to Micromanage
• Don’t expect detailed inventories
• Don’t expect to install agents
• Some logs may not be available to you
• Change Requests in queue with other customers
Don’t Bury Your Head in the Sand
• Know where your data is• Know who has access to
your data• Know your SLAs• Know what changes are
planned• Keep lines of
communications open• Ask questions
Let Go
Find the Equilibrium• Monitor services not hardware• Monitor SLAs not daily tasks• Know your boundaries and thresholds• Advocate for changes of mutual benefit• Know what changes are planned and how they
impact your organization
Know Your Exit Strategy
• Extend agreement• Find another vendor• Take it back on-premises• Hybrid solution• Data Retention/Destruction