Microsoft Office 2013 Installation FAQ -...

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What’s the maximum number of Office Home & Business 2013 licenses I can activate using the same Microsoft Account? Office Home & Business 2013 is designed for small businesses with low IT needs and up to 25 users so the customer can activate up to 25 licenses using the same Microsoft Account. For larger companies, Volume Licensing offerings are a better option as it includes deployment tools for volume activations. Customers with activation issues can contact Microsoft customer support for additional help. How do I install and activate Office Home & Business 2013 on behalf of the customer? Step 1: Download and install Office at http://Office.com/setup. The customer will need to enter their Microsoft Account information (email address and password). Step 2: Activate Office using the same Microsoft account IMPORTANT: The Microsoft account must be uniquely owned and accessible by the end customer. It will be the customer’s key to re-install Office in the future and access Office online services. End customers cannot use their Office subscription until they have redeemed Office with a Microsoft account on http://Office.com/setup, and signed in. It is critical to guide end customers through the process to ensure activation. Failure to follow these steps could lead to end customer issues including: Corrupted Office installations on the customer’s PC Loss of access to online Office services paid for by the customer including, but not limited to: online SkyDrive storage, Skype calling credit, Office personalization settings, Office subscription management/renewal capability, Office re-installation capability and Office licensing for additional PCs/Macs Breach of end customer private data and information STEP 1 STEP 2 How do I install multiple Office Home & Business 2013 licenses on one Microsoft Account? You need to visit http://office.com/setup and enter the 5 X 5 Product Key number 1 and click on Get Started. The customer signs in with their Microsoft Account (or create one). STEP 3 STEP 4 Choose the country and language and click on continue. The customer is now on the My Account page where the license redeemed has been added. CONTINUED ON BACK Microsoft Office 2013 Installation FAQ

Transcript of Microsoft Office 2013 Installation FAQ -...

Page 1: Microsoft Office 2013 Installation FAQ - a1920.g.akamai.neta1920.g.akamai.net/.../microsoft/office_2013_installation_faq.pdf · Knowing the product key will help you identify the

What’s the maximum number of Office Home & Business 2013 licenses I can activate using the same Microsoft Account?Office Home & Business 2013 is designed for small businesses with low IT needs and up to 25 users so the customer can activate up to 25 licenses using the same Microsoft Account. For larger companies, Volume Licensing offerings are a better option as it includes deployment tools for volume activations. Customers with activation issues can contact Microsoft customer support for additional help.

How do I install and activate Office Home & Business 2013 on behalf of the customer?Step 1: Download and install Office at http://Office.com/setup.

The customer will need to enter their Microsoft Account information (email address and password).

Step 2: Activate Office using the same Microsoft account

IMPORTANT: The Microsoft account must be uniquely owned and accessible by the end customer. It will be the customer’s key to re-install Office in the future and access Office online services. End customers cannot use their Office subscription until they have redeemed Office with a Microsoft account on http://Office.com/setup, and signed in. It is critical to guide end customers through the process to ensure activation.

Failure to follow these steps could lead to end customer issues including:

• Corrupted Office installations on the customer’s PC

• Loss of access to online Office services paid for by the customer including, but not limited to: online SkyDrive storage, Skype calling credit, Office personalization settings, Office subscription management/renewal capability, Office re-installation capability and Office licensing for additional PCs/Macs

• Breach of end customer private data and information

STEP 1 STEP 2

How do I install multiple Office Home & Business 2013 licenses on one Microsoft Account? You need to visit http://office.com/setup and enter the 5 X 5 Product Key number 1 and click on Get Started.

The customer signs in with their Microsoft Account (or create one).

STEP 3 STEP 4

Choose the country and language and click on continue. The customer is now on the My Account page where the license redeemed has been added.

CONTINUED ON BACK

Microsoft Office 2013 Installation FAQ

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STEP 5 STEP 6 STEP 7

To add another product, the customer goes again to http://office.com/setup and enters the 5 x 5 product key number 2.

The customer then uses the same Microsoft account as used to redeem the first license.

You then choose the country and language. You can choose a different language than for the first product redeemed (we choose Spanish in this example to show the difference).

STEP 8 STEP 9 STEP 10

The second product appears in Spanish. You can repeat the same action for the other licenses and add up to 25 licenses on the same Microsoft Account.

The 4 products are now visible on http://office.com/myaccount, 3 of them have not been installed yet.

Prior to installing, you may want to record the product key associated with the installs by clicking “Install from a disc” (note: this product key is different from the product key used during redemption) if you expect to have many products associated with your Microsoft account. Knowing the product key will help you identify the right product to use if you need to reinstall from My Account.

Microsoft Office 2013 Installation FAQ