Microsoft Next 2014 - Keynote2 - ISS and Cloud, v. Henrik Trepka 291014
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Transcript of Microsoft Next 2014 - Keynote2 - ISS and Cloud, v. Henrik Trepka 291014
Henrik Trepka, Group CIO, ISS A/S
Microsoft Next – All about Cloud
29. oktober 2014, Bella Center
Cloud-løsninger giver ISS konkurrencefordele
World’s Best Outsourcing Provider
ISS Ranking since 2008
2008: 31
2009: 7
2010: 6
2011: 2
2012: 5
2013: 1
2014: 1
4
Financial highlights of 2013
5
Revenue
78,4592012: 79,454
Operating Profit
4,3152012: 4,411
Operating Margin
5.5%2012: 5.6%
Number of employees
522,0002012: 534,373
What we do
49%Cleaning29,583,169,977 total m2 of Cleaning
Contracts served. Globally. Annually.
Includes IFS Contracts.
11%Catering1,164,547 total meals
prepared per day. Globally.
8%Support<45,000 Receptions manned.
Globally. Daily.
8%SecurityMore than 498,341 h training
hours within Security Service
19%PropertyMore than 7,000 employed engineers.
4%Facility Management3 million work orders generated
per year in the ISS Facility
Management System.
6
Who we do it for
End-market exposureFocused on the segments most receptive to our
offering. Diversified exposure to end-markets.
Delivery modelSingle service excellence with IFS upside. IFS 26%
Global presenceA strong mix of Europe and Emerging Markets
Client sizeMargin upside through optimisation of the
customer base. Focus on larger clients
Business Services & IT
Industry & Manufacturing
Public Administration
Healthcare
Retail & Wholesale
Transportation & Infrastructure
Energy & Resources
Single services
Multi-services
Integrated Facility Services (IFS)
Key Accounts
Large & Medium
Small
Route based
Western Europe
Nordic
Asia
Pacific
Latin America
North America
Eastern Europe
7
How we deliver our value proposition
We self-deliver services with our own employees
who apply our processes and enabling technology
People
To deliver the service
Processes
To ensure quality and consistency
Technology
To automate and ensure transparency
INSIGHT@ISS
FMS@ISS
CRM@ISS
CRAM@ISS
8
ISS global IT architecture
9
Builds the future
Drives Differentiation
Drives Operational
Efficiencies
Global network
Office365
Security
Standard/ Comodity
Unique
INFRASTRUCTURE
SYSTEM OF RECORD
SYSTEM OF
ENGAGEMENT
INNOVATION
ISS global IT architecture is build upon a global standard infrastructure as basis for a number of unique ISS systems
Foundation of IT
operation – Utility
Mindset
Purpose Example
ERP
FMS@ISS
INSIGHT@ISS
We are entering the 3rd IT revolution for enterprises
11
60’ & 70’ – Industrial Era
Role of technology
Key source of data
CIO Challenge
Process Automation through ERP
Process standardisation
Data on internal enterprise
processes
Apply new computing models to
established ways of doing
business
Align IT to Business
Rise of the Internet
Coordination and integration
across individual activities to
global supply chains
Data on cross-enterprise
processes
Apply new computing models to
established ways of doing
business
Align IT to Business
80’, 90’, 00’ – Information Era
IT as integral part of the Product
itself (IoT)
Business is now technology and
technology is the business
Multiple types of data from each
product and customer
New technology is creating new
business models
IT is an integral part of business
(and key attribute of product) –
and at the heart of product
development – Value Proposition
2015 ->
Michael Porter: New Technology Stack for smart connected products
12
Identity
and
Security
Product Cloud
Connectivity
Product
External
Informa-
tion
Sources
Integration
with
business
systems
Source: Harvard Business Review November 2014
The Sportsmarket is changing through integrating sensors in
products.
13
Product + Connectivity + Cloud
No longer a shoe product – but an IT product
to improve personal physical health
The New Stack creates new business models
14
Product + Connectivity + Cloud
No longer a dental product – but an IT product
to improve personal dental health
Parent ?
Smart Buildings is changing Facility management.
22
Product + Connectivity + Cloud
Sensors connected to the ISS Cloud
ISS Service Cloud
Integration of ISS sensors to exisiting operational systems
23
INSIGHT@ISS
FMS@ISS
Service Performance
Service Delivery
Product + Connectivity + Cloud
No longer a ”cleaning” product – but an IT product
to improve customer staff satisfaction and
customer asset utilisation – and transparency
ISS Service Cloud
Our vision: Workplace will become an experience, not a facility
ISS Key customer value proposition enabled by the New
Technology Stack :
Provide service where and when needed based on data
Transparency to service delivery – globally, instantly
Improve service quality – from reactive to proactive
Ease of requesting service - Multi platform ”consumer”
Maximize utilization of customer assets based on evidence
Energy optimisation through analytics of building use
24
Through ISS global self delivery model – and
Cloud - we can deliver a unique value
proposition and transparency to Facilities
Services
If we started all over today, would we spend resources building this competency from scratch?
1Are we so good at this, that other companies would likely pay us to deliver this service?
2Is this area the part of our business from where we expect to source our future talent and leaders for our overall business? 3
Taking out complexity through being clear on our core
25
Product Cloud
for stronger
value
proposition
ISS & Cloud – Enabling topline growth and lowering cost of IT
26
Builds the future
Drives Differentiation
Drives Operational
Efficiencies
INFRASTRUCTURE
SYSTEM OF RECORD
SYSTEM OF
ENGAGEMENT
INNOVATION
Utility IT service
Product Cloud
Infrastructure
cloud for lower
cost and
flexibilityInfrastructure Cloud
Summary: Cloud will have a profound impact on Facility Service
Internet of ”ISS Things”
Instrumentation of buildings – ISS sensors
Integration with customer systems – power, cooling… control systems
ISS Service cloud
ISS end-to-end IT security
ISS Customer value:
Enhanced customer service experience
Better customer asset utilisation
No need to focus on non-core activities – evidence
27
ISS Service Cloud
Recomendation: Go Cloud …Internet of YOUR Things
Infrastructure Cloud
Is just another way of sourcing a (commodity) IT service
Get started NOW… build your experience – you need it for the future
Product Cloud:
How to use sensors and the cloud in your product/services? Instrumentation?
How will your industry structure change?
IT has to be agile – and drive governance of enterprise architecture… (Cloud services could drive mushrooming business solutions)
CIOs Role
Get business attention to the new IT (R)evolution – IT engaged in strategy execution
28
Questions – during the break…
29
“The third wave of IT-driven transformation thus has the potential to be the biggest
yet, triggering even more innovation, productivity gains, and economic growth than the
previous two”
“Smart, connected products will have a transformative effect on industry structure”
Michael Porter, HBR, November 2014
“We see five key early verticals of adoption (Wearables, Cars, Homes, Cities, and
Industrials) as test cases for what the IoT can achieve.
Focus on: new products and sources of revenue and new ways to achieve cost
efficiencies that can drive sustainable competitive advantages.
Key to watch: privacy and security concerns – a likely source of friction on the path to
adoption.
Just as the first two waves of the Internet era led to profound changes in the economy, the
internet of Things will create new winners and leave in this wake a host of losers based
on companies’ abilities to adapt to a new world where things are connected.”
Goldman Sachs Equity Research (September 2014): The Internet of Things: The Next Mega-Trend