Microsoft Lync Server agent: User's Guide - IBM - United States

IBM Tivoli Composite Application Manager for MicrosoftApplications: Microsoft Lync Server AgentVersion 6.3

User's Guide

SC14-7414-01

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NoteBefore using this information and the product it supports, read the information in “Notices” on page 413.

This edition applies to version 6.3 of IBM Tivoli Composite Application Manager for Microsoft Applications:Microsoft Lync Server Agent (product number 5724-U17) and to all subsequent releases and modifications untilotherwise indicated in new editions.

© Copyright IBM Corporation 2011, 2012.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.

Contents

Tables . . . . . . . . . . . . . . . vii

Chapter 1. Overview of the agent . . . . 1IBM Tivoli Monitoring . . . . . . . . . . . 1Functions of the monitoring agent . . . . . . . 1New in this release . . . . . . . . . . . . 7Components of the IBM Tivoli Monitoringenvironment . . . . . . . . . . . . . . 9Agent Management Services. . . . . . . . . 10User interface options . . . . . . . . . . . 10Data sources . . . . . . . . . . . . . . 11

Chapter 2. Agent installation andconfiguration . . . . . . . . . . . . 15Requirements. . . . . . . . . . . . . . 15Language pack installation . . . . . . . . . 15

Installing language packs on Windows systems 15Installing language packs on UNIX or Linuxsystems. . . . . . . . . . . . . . . 16Silent installation of language packs onWindows, UNIX, or Linux systems . . . . . 16

Prerequisites checking . . . . . . . . . . . 18Running as a non-administrator user . . . . . . 19

Chapter 3. Workspaces reference . . . 21Predefined workspaces . . . . . . . . . . 21Workspace descriptions . . . . . . . . . . 23

Microsoft Lync Server Navigator item . . . . 23Archiving Navigator item . . . . . . . . 23Audio Video Conferencing Server Navigator item 24Availability Navigator item . . . . . . . . 25CDR Navigator item . . . . . . . . . . 25CWA Navigator item . . . . . . . . . . 26Event Log Navigator item . . . . . . . . 28IM Server Navigator item . . . . . . . . 28Lync Web App Navigator item . . . . . . . 29QoE Monitoring Server Navigator item . . . . 30SIP Navigator item . . . . . . . . . . . 31User Services Navigator item . . . . . . . 32Web Conferencing Server Navigator item . . . 34

Cross-linked workspaces . . . . . . . . . . 34

Chapter 4. Attributes reference . . . . 37Attribute groups for the monitoring agent . . . . 37Attributes in each attribute group . . . . . . . 45

Address Book File Download attribute group . . 45Address Book Web Query attribute group . . . 47Archiving Service DB Operations attribute group 55Archiving Service Read attribute group . . . . 57Archiving Service Write attribute group . . . . 59Audio Video CCCP Processing attribute group 60Audio Video MCU State and Performanceattribute group . . . . . . . . . . . . 66Audio Video Operations attribute group. . . . 67

Availability attribute group . . . . . . . . 68CDR Service DB Operations attribute group . . 73CDR Service Read attribute group . . . . . . 76CDR Service Write attribute group. . . . . . 78CWA Authentication attribute group . . . . . 79CWA Directory Search attribute group . . . . 85CWA Security attribute group . . . . . . . 88CWA User Sessions attribute group . . . . . 89Event Log attribute group . . . . . . . . 97IM CCCP Processing attribute group . . . . . 99IM Conferencing attribute group . . . . . . 104IM MCU State and Performance attribute group 107Instant Messaging attribute group . . . . . 108Lync Media Quality attribute group . . . . . 110Lync Server Roles attribute group. . . . . . 111Lync Web Relay attribute group . . . . . . 112Media Planning attribute group . . . . . . 124MSMQ Operations attribute group . . . . . 127OCS2k7 Roles attribute group . . . . . . . 129OCS2k7R2 Roles attribute group . . . . . . 129Performance Object Status attribute group. . . 130QMS Agent attribute group . . . . . . . 135QMS Media Quality Audio Video MCUattribute group . . . . . . . . . . . . 137QMS Media Quality Locations attribute group 139Server attribute group . . . . . . . . . 140SIP Networking attribute group . . . . . . 141SIP Peers attribute group . . . . . . . . 144SIP Protocols attribute group . . . . . . . 148SIPEPS Transactions attribute group . . . . . 151Throttling and Authentication attribute group 153User Services Conference Control attributegroup . . . . . . . . . . . . . . . 169User Services Conference Control Notificationattribute group . . . . . . . . . . . . 171User Services DBStore attribute group . . . . 173User Services Endpoint Cache attribute group 174User Services HTTPS Transport attribute group 175User Services MCU Allocation Latency attributegroup . . . . . . . . . . . . . . . 178User Services Pool Conference Statisticsattribute group . . . . . . . . . . . . 180Web CCCP Processing attribute group . . . . 182Web Conferencing attribute group . . . . . 188Web MCU State and Performance attributegroup . . . . . . . . . . . . . . . 191X INTERNAL Archiving Service DB OperationsLYNC attribute group . . . . . . . . . 192X INTERNAL Archiving Service DB OperationsOCS attribute group . . . . . . . . . . 192X INTERNAL Archiving Service Read LYNCattribute group . . . . . . . . . . . . 193X INTERNAL Archiving Service Read OCSattribute group . . . . . . . . . . . . 193X INTERNAL Archiving Service Write LYNCattribute group . . . . . . . . . . . . 194

© Copyright IBM Corp. 2011, 2012 iii

X INTERNAL Archiving Service Write OCSattribute group . . . . . . . . . . . . 194X INTERNAL Audio Video CCCP ProcessingLync attribute group . . . . . . . . . . 195X INTERNAL Audio Video CCCP ProcessingOCS attribute group . . . . . . . . . . 195X INTERNAL Audio Video MCU State andPerformance LYNC attribute group . . . . . 196X INTERNAL Audio Video MCU State andPerformance OCS attribute group . . . . . 196X INTERNAL Audio Video Operations LYNCattribute group . . . . . . . . . . . . 197X INTERNAL Audio Video Operations OCSattribute group . . . . . . . . . . . . 197X INTERNAL CDR Service DB OperationsLYNC attribute group . . . . . . . . . 198X INTERNAL CDR Service DB Operations OCSattribute group . . . . . . . . . . . . 198X INTERNAL CDR Service Read LYNCattribute group . . . . . . . . . . . . 199X INTERNAL CDR Service Read OCS attributegroup . . . . . . . . . . . . . . . 199X INTERNAL CDR Service Write LYNCattribute group . . . . . . . . . . . . 200X INTERNAL CDR Service Write OCS attributegroup . . . . . . . . . . . . . . . 200X INTERNAL IM CCCP Processing LYNCattribute group . . . . . . . . . . . . 201X INTERNAL IM CCCP Processing OCSattribute group . . . . . . . . . . . . 201X INTERNAL IM Conferencing LYNC attributegroup . . . . . . . . . . . . . . . 202X INTERNAL IM Conferencing OCS attributegroup . . . . . . . . . . . . . . . 202X INTERNAL IM MCU State and PerformanceLYNC attribute group . . . . . . . . . 203X INTERNAL IM MCU State and PerformanceOCS attribute group . . . . . . . . . . 203X INTERNAL Instant Messaging LYNC attributegroup . . . . . . . . . . . . . . . 204X INTERNAL Instant Messaging OCS attributegroup . . . . . . . . . . . . . . . 204X INTERNAL Media Planning Lync attributegroup . . . . . . . . . . . . . . . 205X INTERNAL Media Planning OCS attributegroup . . . . . . . . . . . . . . . 205X INTERNAL MSMQ Operations Lync attributegroup . . . . . . . . . . . . . . . 206X INTERNAL MSMQ Operations OCS attributegroup . . . . . . . . . . . . . . . 206X INTERNAL QMS Agent Lync attribute group 207X INTERNAL QMS Agent OCS attribute group 207X INTERNAL SIP Networking LYNC attributegroup . . . . . . . . . . . . . . . 208X INTERNAL SIP Networking OCS attributegroup . . . . . . . . . . . . . . . 208X INTERNAL SIP Peers LYNC attribute group 209X INTERNAL SIP Peers OCS attribute group 209X INTERNAL SIP Protocols LYNC attributegroup . . . . . . . . . . . . . . . 210X INTERNAL SIP Protocols OCS attribute group 210

X INTERNAL SIPEPS Transactions LYNCattribute group . . . . . . . . . . . . 211X INTERNAL SIPEPS Transactions OCSattribute group . . . . . . . . . . . . 211X INTERNAL USRV Conference Control LYNCattribute group . . . . . . . . . . . . 212X INTERNAL USRV Conference ControlNotification LYNC attribute group . . . . . 212X INTERNAL USRV Conference ControlNotification OCS attribute group . . . . . . 213X INTERNAL USRV Conference Control OCSattribute group . . . . . . . . . . . . 213X INTERNAL USRV DBStore LYNC attributegroup . . . . . . . . . . . . . . . 214X INTERNAL USRV DBStore OCS attributegroup . . . . . . . . . . . . . . . 214X INTERNAL USRV EndpointCache LYNCattribute group . . . . . . . . . . . . 215X INTERNAL USRV EndpointCache OCSattribute group . . . . . . . . . . . . 215X INTERNAL USRV HTTPS Transport LYNCattribute group . . . . . . . . . . . . 216X INTERNAL USRV HTTPS Transport OCSattribute group . . . . . . . . . . . . 216X INTERNAL USRV MCU Allocation LatencyLYNC attribute group . . . . . . . . . 217X INTERNAL USRV MCU Allocation LatencyOCS attribute group . . . . . . . . . . 217X INTERNAL USRV Pool Conference StatisticsLYNC attribute group . . . . . . . . . 218X INTERNAL USRV Pool Conference StatisticsOCS attribute group . . . . . . . . . . 218X INTERNAL WEB CCCP Processing LYNCattribute group . . . . . . . . . . . . 219X INTERNAL WEB CCCP Processing OCSattribute group . . . . . . . . . . . . 219X INTERNAL WEB Conferencing LYNCattribute group . . . . . . . . . . . . 220X INTERNAL WEB Conferencing OCS attributegroup . . . . . . . . . . . . . . . 220X INTERNAL WEB MCU State andPerformance LYNC attribute group . . . . . 221X INTERNAL WEB MCU State andPerformance OCS attribute group . . . . . 221

Disk capacity planning for historical data . . . . 222

Chapter 5. Situations reference. . . . 227Predefined situations . . . . . . . . . . . 227Situation descriptions. . . . . . . . . . . 229

Microsoft Lync Server Navigator item . . . . 229Archiving Navigator item . . . . . . . . 230Audio Video Conferencing Server Navigatoritem . . . . . . . . . . . . . . . 230Availability Navigator item . . . . . . . . 230CDR Navigator item . . . . . . . . . . 241CWA Navigator item . . . . . . . . . . 241Event Log Navigator item . . . . . . . . 242IM Server Navigator item . . . . . . . . 247Lync Web App Navigator item . . . . . . 247QoE Monitoring Server Navigator item. . . . 247SIP Navigator item . . . . . . . . . . 247

iv Microsoft Lync Server agent: User's Guide

User Services Navigator item . . . . . . . 247Web Conferencing Server Navigator item . . . 247

Chapter 6. Take Action commandsreference . . . . . . . . . . . . . 249Predefined Take Action commands . . . . . . 249Take Action command descriptions . . . . . . 251

Start Access Edge Service action . . . . . . 251Start Application Host Service action . . . . 252Start Application Sharing Service action . . . 253Start Archiving Service action . . . . . . . 254Start Audio Test Service action . . . . . . 255Start Audio Video Authentication Service action 256Start Audio Video Conferencing Service action 257Start Audio Video Edge Service action . . . . 258Start Bandwidth Policy Service (Authentication)action . . . . . . . . . . . . . . . 259Start Bandwidth Policy Service (Core) action 260Start Call Detail Recording Service action . . . 261Start Call Park Service action . . . . . . . 262Start Conferencing Announcement Serviceaction . . . . . . . . . . . . . . . 263Start Conferencing Attendant Service action . . 264Start File Transfer Agent Service action . . . . 265Start Front End Service action . . . . . . . 266Start IM Conferencing Service action . . . . 267Start Lync Response Group Service action . . . 268Start Master Replicator Service action . . . . 269Start Mediation Service action . . . . . . . 270Start Monitoring Agent Service action . . . . 271Start OCS Response Group Service action . . . 272Start Outside Voice Control Service action . . . 273Start QoE Monitoring Service action . . . . . 274Start Replica Replicator Service action . . . . 275Start Telephony Conferencing Service action . . 276Start Web Conferencing Compatibility Serviceaction . . . . . . . . . . . . . . . 277Start Web Conferencing Edge Service action . . 278Start Web Conferencing Service action . . . . 279Stop Access Edge Service action . . . . . . 280Stop Application Host Service action . . . . 281Stop Application Sharing Service action . . . 282Stop Archiving Service action . . . . . . . 283Stop Audio Test Service action. . . . . . . 284Stop Audio Video Authentication Service action 285Stop Audio Video Conferencing Service action 286Stop Audio Video Edge Service action . . . . 287Stop Bandwidth Policy Service (Authentication)action . . . . . . . . . . . . . . . 288Stop Bandwidth Policy Service (Core) action . . 289Stop Call Detail Recording Service action . . . 290Stop Call Park Service action . . . . . . . 291Stop Conferencing Announcement Service action 292Stop Conferencing Attendant Service action . . 293Stop File Transfer Agent Service action . . . . 294Stop Front End Service action . . . . . . . 295Stop IM Conferencing Service action . . . . 296Stop Lync Response Group Service action . . . 297Stop Master Replicator Service action . . . . 298Stop Mediation Service action . . . . . . . 299

Stop Monitoring Agent Service action . . . . 300Stop OCS Response Group Service action . . . 301Stop Outside Voice Control Service action . . . 302Stop QoE Monitoring Service action . . . . . 303Stop Replica Replicator Service action . . . . 304Stop Telephony Conferencing Service action . . 305Stop Web Conferencing Compatibility Serviceaction . . . . . . . . . . . . . . . 306Stop Web Conferencing Edge Service action . . 307Stop Web Conferencing Service action . . . . 308

Chapter 7. Policies reference. . . . . 309Predefined policies . . . . . . . . . . . 309

Chapter 8. Tivoli Common Reportingfor the monitoring agent. . . . . . . 311Cognos-based report packages. . . . . . . . 311

Prerequisites. . . . . . . . . . . . . 311Importing Cognos report packages . . . . . 313Cognos data models and reports . . . . . . 314

Chapter 9. Troubleshooting . . . . . 323Trace logging . . . . . . . . . . . . . 324

Overview of log file management . . . . . 324Principal trace log files . . . . . . . . . 325Examples: Using trace logs . . . . . . . . 327RAS trace parameters . . . . . . . . . 328Dynamic modification of trace settings . . . . 330Setting trace parameters for the Tivoli EnterpriseConsole server . . . . . . . . . . . . 333

Problems and workarounds . . . . . . . . 334Installation and configuration troubleshooting 334Remote deployment troubleshooting . . . . 336Agent troubleshooting . . . . . . . . . 337Workspace troubleshooting . . . . . . . . 340Situation troubleshooting . . . . . . . . 344Take Action commands troubleshooting . . . 347

Support information . . . . . . . . . . . 347Informational, warning, and error messagesoverview . . . . . . . . . . . . . . . 348

Message format . . . . . . . . . . . 348Agent messages . . . . . . . . . . . 349

Tivoli Common Reporting troubleshooting . . . 373

Appendix A. Event mapping . . . . . 375

Appendix B. Documentation library 407Prerequisite publications. . . . . . . . . . 407Related publications . . . . . . . . . . . 408Other sources of documentation . . . . . . . 408

Accessibility . . . . . . . . . . . . 411

Notices . . . . . . . . . . . . . . 413Trademarks . . . . . . . . . . . . . . 415

Index . . . . . . . . . . . . . . . 417

Contents v

vi Microsoft Lync Server agent: User's Guide

Tables

1. Mechanisms used to gather attributes . . . . 122. Cross-linked workspaces within the Lync

Server agent . . . . . . . . . . . . 343. Cross-linked workspaces to the Microsoft IIS

agent. . . . . . . . . . . . . . . 354. Capacity planning for historical data logged

by the Microsoft Lync Server agent . . . . 2225. IM CCCP Processing Statistics report 3156. MCU Allocation Latency Statistics report 3167. SIP Protocols Statistics report . . . . . . 3178. Top Services by Memory Utilization report 3189. Instant Messaging (IM) Conferencing

Statistics report . . . . . . . . . . . 32010. Information to gather before contacting IBM

Software Support . . . . . . . . . . 323

11. Trace log files for troubleshooting agents 32512. Problems and solutions for installation and

configuration . . . . . . . . . . . 33413. General problems and solutions for

uninstallation . . . . . . . . . . . 33514. Remote deployment problems and solutions 33615. Agent problems and solutions . . . . . . 33716. Workspace problems and solutions . . . . 34117. Situation problems and solutions . . . . . 34418. Take Action commands problems and

solutions . . . . . . . . . . . . . 34719. Tivoli Common Reporting for Microsoft Lync

Server agent problems and solutions . . . . 373

© Copyright IBM Corp. 2011, 2012 vii

viii Microsoft Lync Server agent: User's Guide

Chapter 1. Overview of the agent

The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agentprovides you with the capability to monitor Microsoft Lync Server or Microsoft OCS. You can also usethe agent to take basic actions with the Microsoft Lync Server or Microsoft OCS.

IBM® Tivoli® Monitoring is the base software for the Microsoft Lync Server agent. The Microsoft LyncServer agent monitors the following functions:v Availability and resourcesv Performancev Error and event logv Historical data

IBM Tivoli MonitoringIBM Tivoli Monitoring provides a way to monitor the availability and performance of all the systems inyour enterprise from one or several designated workstations. It also provides useful historical data thatyou can use to track trends and to troubleshoot system problems.

You can use IBM Tivoli Monitoring to achieve the following tasks:v Monitor for alerts on the systems that you are managing by using predefined situations or custom

situations.v Establish your own performance thresholds.v Trace the causes leading to an alert.v Gather comprehensive data about system conditions.v Use policies to take actions, schedule work, and automate manual tasks.

The Tivoli Enterprise Portal is the interface for IBM Tivoli Monitoring products. You can use theconsolidated view of your environment as seen in the Tivoli Enterprise Portal to monitor and resolveperformance issues throughout the enterprise.

See the IBM Tivoli Monitoring publications listed in “Prerequisite publications” on page 407 for completeinformation about IBM Tivoli Monitoring and the Tivoli Enterprise Portal.

Functions of the monitoring agentAvailability monitoring

Monitors the following Microsoft OCS 2007 services, indicating when down:v Office Communications Server Front-End Servicev Office Communications Server IM Conferencing Servicev Office Communications Server Telephony Conferencing Servicev Office Communications Server Web Conferencing Servicev Office Communications Server Audio/Video Conferencing Servicev Office Communications Server Archiving and CDR Servicev Office Communications Server Audio/Video Authentication Servicev Office Communications Server Audio/Video Edge Servicev Office Communications Server Web Conferencing Edge Service

Monitors the following OCS 2007 R2 services, indicating when down:

© Copyright IBM Corp. 2011, 2012 1

v Office Communications Server Application Host Servicev Office Communications Server Application Sharing Servicev Office Communications Server Audio/Video Conferencing Servicev Office Communications Server Conferencing Announcement Servicev Office Communications Server Conferencing Attendant Servicev Office Communications Server Front-End Servicev Office Communications Server IM Conferencing Servicev Office Communications Server Monitoring Agent Servicev Office Communications Server Outside Voice Control Servicev Office Communications Server Response Group Servicev Office Communications Server Telephony Conferencing Servicev Office Communications Server Web Conferencing Servicev Office Communications Server Call Detail Recording Servicev Office Communications Server QoE Monitoring Servicev Office Communications Server Archiving Servicev Office Communications Server Audio/Video Authentication Servicev Office Communications Server Audio/Video Edge Servicev Office Communications Server Web Conferencing Edge Service

Monitors the following Microsoft Lync Server 2010 services, indicating when down:v Lync Server Application Sharing Servicev Lync Server Audio Test Servicev Lync Server Audio/Video Conferencing Servicev Lync Server Call Park Servicev Lync Server Front-End Servicev Lync Server IM Conferencing Servicev Lync Server Mediation Servicev Lync Server Replica Replicator Agent Servicev Lync Server Response Group Servicev Lync Server Web Conferencing Servicev Lync Server Web Conferencing Compatibility Servicev Lync Server Bandwidth Policy Service (Authentication)v Lync Server Bandwidth Policy Service (Core)v Lync Server File Transfer Agent Servicev Lync Server Master Replicator Agent Servicev Lync Server Audio/Video Authentication Servicev Lync Server Audio/Video Edge Servicev Lync Server Web Conferencing Edge Service

Error and Event log MonitoringMonitors for the following event sources that affect the Microsoft OCS availability orperformance:v OCS A/V Authentication Edge Serverv OCS A/V Edge Serverv OCS ACP MCUv OCS Address Book and Distribution List Expansion Web Servicev OCS Address Book Server

2 Microsoft Lync Server agent: User's Guide

v OCS AppDomain Host Processv OCS Application Errorv OCS Application Serverv OCS ApplicationSharing Conferencing Serverv OCS ApplicationSharing Conferencing Serverv OCS Applications Modulev OCS Archiving Agentv OCS Archiving Serverv OCS Audio-Video Conferencing Serverv OCS Auto Update Serverv OCS Call Detail Recordingv OCS Certificate Managerv OCS Client Version Filterv OCS Common Libraryv OCS Communicator Mobile Component Session Servicev OCS Communicator Web Access Authenticationv OCS Communicator Web Access MMC Snap-Inv OCS Communicator Web Access Policyv OCS Communicator Web Access Session Servicev OCS Communicator Web Access User Searchv OCS Conferencing Announcement Servicev OCS Conferencing Attendantv OCS Data MCUv OCS DB Access Layerv OCS Exchange Unified Messaging Routingv OCS IM MCUv OCS Inbound Routingv OCS Intelligent IM Filterv OCS LDMv OCS MCU Factoryv OCS MCU Infrastructurev OCS Mediation Serverv OCS Outbound Routingv OCS Outside Voice Controlv OCS Password Expiry Checkv OCS Protocol Stackv OCS QoE Monitoring Agentv OCS QoE Monitoring Servicev OCS Response Group Servicev OCS Script-Only Applicationsv OCS Serverv OCS Setupv OCS Snap-inv OCS Software Update Servicev OCS Translation Service

Chapter 1. Overview of the agent 3

v OCS UserPin Servicev OCS User Replicatorv OCS User Servicesv OCS Web Conferencing Edge Serverv OCS WMI Consumerv OCS WMI Event Providerv OCS WMI Providerv OCS Archiving and CDR Serverv OCS Distribution List Expansion Web Servicev OCS QoE Monitoring Server

Monitors for the following event sources that affect the Microsoft Lync Server availability orperformance:v LS A/V Authentication Edge Serverv LS A/V Edge Serverv LS ACP MCUv LS Address Book and Distribution List Expansion Web Servicev LS Address Book Serverv LS AppDomain Host Processv LS Application Errorv LS Application Serverv LS ApplicationSharing Conferencing Serverv LS Applications Modulev LS Archiving Agentv LS Archiving Serverv LS Audio-Video Conferencing Serverv LS Auto Update Serverv LS Bandwidth Policy Service (Authentication)v LS Bandwidth Policy Service (Core)v LS Call Detail Recordingv LS Call Park Servicev LS Certificate Managerv LS Client Version Filterv LS Common Libraryv LS Conferencing Announcement Servicev LS Conferencing Attendantv LS Configuration Providerv LS Data MCUv LS DB Access Layerv LS Dialin Web Servicev LS Exchange Unified Messaging Routingv LS File Transfer Agent Servicev LS IM MCUv LS Inbound Routingv LS Incoming Federation Servicev LS Intelligent IM Filter


v LS InterCluster Routingv LS Join Launcher Web Servicev LS LDMv LS Location Information Servicev LS Lync Web Appv LS Master Replicator Agent Servicev LS MCU Factoryv LS MCU Infrastructurev LS Mediation Serverv LS Meeting MCUv LS MGC ADMIN TOOLv LS MGC CLIENTv LS MGC COMMONv LS MGC COMPLIANCEv LS MGC CONFIGv LS MGC ENDPOINTv LS MGC LOADERv LS MGC LOOKUPv LS MGC SERVERv LS MGC SERVICEv LS MGC TRANSPORTv LS Outbound Routingv LS Outgoing Federation Servicev LS Password Expiry Checkv LS Protocol Stackv LS Provisioning Servicev LS QoE Monitoring Agentv LS QoE Monitoring Servicev LS Remote PowerShellv LS Replica Replicator Agent Servicev LS Response Group Servicev LS Routing Data Sync Agentv LS Script-Only Applicationsv LS Serverv LS Software Update Servicev LS Translation Servicev LS UserPin Servicev LS User Replicatorv LS User Servicesv LS Web Components Serverv LS Web Conferencing Edge Serverv LS Audio/Video Authentication Server

Performance MonitoringGathers performance attributes in the following areas, providing situations where appropriate:v Instant Messaging


v IM Conferencingv IM MCU State and Performancev IM CCCP Processingv Audio Video Operationsv Audio Video MCU State and Performancev Audio Video CCCP Processingv Web Conferencingv Web MCU State and Performancev Web CCCP Processingv User Services Endpoint Cachev User Services HTTPS Transportv User Services Conference Controlv User Services Conference Control Notificationv User Services MCU Allocation Latencyv User Services Pool Conference Statisticsv User Services DBStorev SIP Networkingv SIP Peersv SIP Protocolsv SIPEPS Transactionsv Serverv QMS Agentv QMS Media Quality Locationsv QMS Media Quality Audio Video MCUv CDR Service DB Operationsv CDR Service Readv CDR Service Writev MSMQ Operationsv Archiving Service DB Operationsv Archiving Service Readv Archiving Service Writev CWA Directory Searchv CWA Authenticationv CWA Securityv CWA User Sessionsv Media Planningv Media Privatev Lync Web Relayv Address Book File Downloadv Address Book Web Queryv Throttling and Authenticationv OCS2k7 Rolesv OCS2k7R2 Rolesv Lync Server Roles


ActionsProvides actions to start and stop the following Microsoft OCS and Microsoft Lync Serverservices:v IM Conferencing Servicev Web Conferencing Servicev Audio/Video Conferencing Servicev Front-End Servicev Application Sharing Servicev OCS Application Host Servicev OCS Conferencing Announcement Servicev OCS Conferencing Attendant Servicev OCS Monitoring Agent Servicev OCS Outside Voice Control Servicev OCS Response Group Servicev OCS Telephony Conferencing Servicev OCS Archiving Servicev OCS Call Detail Recording Servicev OCS QoE Monitoring Servicev OCS Audio/Video Authentication Servicev OCS Audio/Video Edge Servicev OCS Web Conferencing Edge Servicev OCS Access Edge Servicev Lync Server Audio Test Servicev Lync Server File Transfer Agent Servicev Lync Server Master Replicator Agent Servicev Lync Server Replica Replicator Agent Servicev Lync Server Web Conferencing Compatibility Servicev Lync Server Call Park Servicev Lync Server Response Group Servicev Lync Server Mediation Servicev Lync Server Bandwidth Policy Service (Authentication)v Lync Server Bandwidth Policy Service (Core)v Lync Server Audio/Video Authentication Servicev Lync Server Audio/Video Edge Servicev Lync Server Web Conferencing Edge Servicev Lync Server Access Edge Service

ReportingProvides a history enablement file that enables the ability to generate reports for all attributescollected.

New in this releaseFor version 6.3 of the Microsoft Lync Server agent, the following enhancements were made since version6.2.3, including the fix packs:v Additional supported operating systems, as listed in the Prerequisites topic for the Microsoft Lync

Server agent in the IBM Tivoli Composite Application Manager for Microsoft Applications informationcenter


v New attribute groups:– Address Book File Download– Address Book Web Query– Archiving Service DB Operations– Archiving Service Read– Archiving Service Write– CDR Service DB Operations– CDR Service Read– CDR Service Write– CWA Authentication– CWA Directory Search– CWA Security– CWA User Sessions– Lync Server Roles– Lync Web Relay– Media Planning– Media Private– MSMQ Operations– OCS2k7 Roles attribute group– OCS2k7R2 Roles attribute group– QMS Agent– QMS Media Quality Audio Video MCU– QMS Media Quality Locations– Throttling and Authentication

v New or changed workspaces:– Archiving– Archiving DB Operations Statistics– Active Directory Search Statistics– Authentication Statistics– CDR– CDR DB Operations Statistics– CWA– Security and Authorization Statistics– User Sessions IM Statistics– User Sessions Logon Statistics– User Sessions Request Statistics– User Sessions Statistics– QoE Monitoring Server– Network Media Quality Statistics– Audio Video Calls Quality Statistics– Lync Server Media Quality Statistics– Media Conferencing Statistics– Address Book Statistics– Lync Web App– Web Relay Data Collaboration Statistics


– Web Relay Statistics– SIP Peers Statistics– SIPEPS Transactions Statistics– Throttling and Authentication Statistics

v New or changed situations:– KQL_CWA_ADConnection_Lost– KQL_CWA_GlblCtlg_Connect_Lost– KQL_AddBook_DBAccess_Error– KQL_DB_OutofSpace– KQL_AVConference_Failure– KQL_MCUFactory_DBConnect_Fail– KQL_ProStk_Configuration_Error– KQL_UserSvc_MCUFactory_Failure– KQL_MCUFac_Cert_Error– KQL_AddBook_Init_Fail– KQL_AVAuthentication_SvcDown– KQL_AVEdge_SvcDown– KQL_Edge_WebConference_SvcDown– KQL_AVMCU_TLS_Failed– KQL_QMS_Msg_Queue_Fail

v New Take Action or changed Take Action commands:– Start Access Edge Service– Start Audio Video Authentication Service– Start Audio Video Edge Service– Start Web Conferencing Edge Service– Stop Access Edge Service– Stop Audio Video Authentication Service– Stop Audio Video Edge Service– Stop Web Conferencing Edge Service

v Updated the kql.baroc file to support Tivoli Enterprise Console® event mapping changesv Added self-describing agent support for the monitoring agent to generate agent support files as part of

the agent imagev Added the prerequisite checking utility to verify prerequisites during agent installationv Added new Cognos data models and reports

Components of the IBM Tivoli Monitoring environmentAfter you install and set up the Microsoft Lync Server agent, you have an environment that contains theclient, server, and monitoring agent implementation for IBM Tivoli Monitoring.

This IBM Tivoli Monitoring environment contains the following components:

Tivoli Enterprise Portal clientThe portal has a user interface based on Java™ for viewing and monitoring your enterprise.

Tivoli Enterprise Portal ServerThe portal server is placed between the client and the Tivoli Enterprise Monitoring Server andenables retrieval, manipulation, and analysis of data from the monitoring agents. The TivoliEnterprise Portal Server is the central repository for all user data.


Tivoli Enterprise Monitoring ServerThe monitoring server acts as a collection and control point for alerts received from themonitoring agents, and collects their performance and availability data. The Tivoli EnterpriseMonitoring Server is also a repository for historical data.

IBM Tivoli Enterprise ConsoleThe Tivoli Enterprise Console is an optional component that acts as a central collection point forevents from a variety of sources, including events from other Tivoli software applications, Tivolipartner applications, custom applications, network management platforms, and relationaldatabase systems. You can view these events through the Tivoli Enterprise Portal (by using theevent viewer), and you can forward events from IBM Tivoli Monitoring situations to the TivoliEnterprise Console component.

IBM Tivoli Netcool/OMNIbusTivoli Netcool/OMNIbus is an optional component and an alternative to the Tivoli EnterpriseConsole. The Netcool/OMNIbus software is a service level management (SLM) system thatdelivers real-time, centralized monitoring of complex networks and IT domains. The TivoliNetcool/OMNIbus components work together to collect and manage network event information.

Tivoli Common ReportingTivoli Common Reporting is a separately installable feature available to users of Tivoli softwarethat provides a consistent approach to generating and customizing reports. Some individualproducts provide reports that are designed for use with Tivoli Common Reporting and have aconsistent look and feel.

Agent Management ServicesYou can use IBM Tivoli Monitoring Agent Management Services to manage the Microsoft Lync Serveragent.

Agent Management Services is available for the following IBM Tivoli Monitoring OS agents: Windows,Linux, and UNIX. The services are designed to keep the Microsoft Lync Server agent available, and toprovide information about the status of the product to the Tivoli Enterprise Portal. For more informationabout Agent Management Services, see "Agent Management Services" in the IBM Tivoli MonitoringAdministrator's Guide. IBM Tivoli Monitoring V6.2.2, Fix Pack 2 or later provides support for AgentManagement Services.

User interface optionsInstallation of the base IBM Tivoli Monitoring software and other integrated applications providesvarious interfaces that you can use to work with your resources and data.

The following interfaces are available:

Tivoli Enterprise Portal user interfaceYou can run the Tivoli Enterprise Portal as a desktop application or a browser application. Theclient interface is a graphical user interface (GUI) based on Java on a Windows or Linuxworkstation. The browser application is automatically installed with the Tivoli Enterprise PortalServer. The desktop application is installed by using the Tivoli Monitoring installation media orwith a Java Web Start application. To start the Tivoli Enterprise Portal browser client in yourInternet browser, enter the URL for a specific Tivoli Enterprise Portal browser client installed onyour Web server.

Command-line interfaceYou can use Tivoli Monitoring commands to manage the Tivoli Monitoring components and theirconfiguration. You can also run commands at the Tivoli Enterprise Console event server or theTivoli Netcool/OMNIbus ObjectServer to configure event synchronization for enterprisesituations.


Manage Tivoli Enterprise Monitoring Services windowYou can use the window for the Manage Tivoli Enterprise Monitoring Services utility to configurethe agent and start Tivoli services not designated to start automatically.

IBM Tivoli Netcool/OMNIbus event listYou can use the Netcool/OMNIbus event list to monitor and manage events. An event is createdwhen the Netcool/OMNIbus ObjectServer receives an event, alert, message, or data item. Eachevent is made up of columns (or fields) of information that are displayed in a row in theObjectServer alerts.status table. The Tivoli Netcool/OMNIbus web GUI is also a web-basedapplication that processes network events from one or more data sources and presents the eventdata in various graphical formats.

IBM Tivoli Enterprise ConsoleYou can use the Tivoli Enterprise Console to help ensure the optimal availability of an IT servicefor an organization. The Tivoli Enterprise Console is an event management application thatintegrates system, network, database, and application management. If you do not already useTivoli Enterprise Console and need an event management component, you can choose to useTivoli Netcool/OMNIbus.

IBM Tivoli Common ReportingUse the Tivoli Common Reporting web user interface for specifying report parameters and otherreport properties, generating formatted reports, scheduling reports, and viewing reports. Thisuser interface is based on the Tivoli Integrated Portal.

IBM Tivoli Application Dependency Discovery ManagerThe Discovery Management Console is the TADDM client user interface for managingdiscoveries.

IBM Tivoli Business Service ManagerThe Tivoli Business Service Manager console provides a graphical user interface that you can useto logically link services and business requirements within the service model. The service modelprovides an operator with a second-by-second view of how an enterprise is performing at anymoment in time or how the enterprise performed over a time period.

Data sourcesMonitoring agents collect data from specific data sources.

The Microsoft Lync Server agent collects data from the following sources:

PerfmonUse the Windows Performance Monitor, or Perfmon, to view various system and applicationperformance metrics for collection and use by management applications. You typically viewsystem metrics on a Windows system through the 'perfmon' application.

AvailabilityUse the agent to monitor availability of the application and related components in the followingways:v Monitor the status of the processes.v Monitor the Windows services used by the application.

ScriptsThe agent uses application-specific commands and interfaces to gather metrics.

Windows Event LogThe agent collects Windows Event Log entries related to the monitored resource and forwardsthem to IBM Tivoli Monitoring.


Table 1. Mechanisms used to gather attributes

Attribute group Collection source

Availability Operating System

Performance Object Status Agent

Event Log NT Event Log

Instant Messaging Filter

IM Conferencing Filter

IM MCU State and Performance Filter

IM CCCP Processing Filter

Audio Video Operations Filter

Audio Video MCU State and Performance Filter

Audio Video CCCP Processing Filter

Web Conferencing Filter

Web MCU State and Performance Filter

Web CCCP Processing Filter

User Services Endpoint Cache Filter

User Services HTTPS Transport Filter

User Services Conference Control Filter

User Services Conference Control Notification Filter

User Services MCU Allocation Latency Filter

User Services Pool Conference Statistics Filter

User Services DBStore Filter

SIP Networking Filter

SIP Peers Filter

SIP Protocols Filter

SIPEPS Transactions Filter

MSMQ Operations Filter

Archiving Service DB Operations Filter

Archiving Service Read Filter

Archiving Service Write Filter

CDR Service DB Operations Filter

CDR Service Read Filter

CDR Service Write Filter

X INTERNAL Archiving Service DB Operations OCS Perfmon

X INTERNAL Archiving Service DB Operations Lync Perfmon

X INTERNAL Archiving Service Read OCS Perfmon

X INTERNAL Archiving Service Read Lync Perfmon

X INTERNAL Archiving Service Write OCS Perfmon

X INTERNAL Archiving Service Write Lync Perfmon

X INTERNAL CDR Service DB Operations OCS Perfmon

X INTERNAL CDR Service DB Operations Lync Perfmon

X INTERNAL CDR Service Read OCS Perfmon


Table 1. Mechanisms used to gather attributes (continued)


X INTERNAL CDR Service Read Lync Perfmon

X INTERNAL CDR Service Write OCS Perfmon

X INTERNAL CDR Service Write Lync Perfmon

X INTERNAL MSMQ Operations OCS Perfmon

X INTERNAL MSMQ Operations Lync Perfmon

Server Script

X INTERNAL Instant Messaging OCS Perfmon

X INTERNAL Instant Messaging Lync Perfmon

X INTERNAL IM Conferencing OCS Perfmon

X INTERNAL IM Conferencing Lync Perfmon

X INTERNAL IM MCU State and Performance OCS Perfmon

X INTERNAL IM MCU State and Performance Lync Perfmon

X INTERNAL IM CCCP Processing OCS Perfmon

X INTERNAL IM CCCP Processing Lync Perfmon

X INTERNAL Audio Video Operations OCS Perfmon

X INTERNAL Audio Video Operations Lync Perfmon

X INTERNAL Audio Video MCU State and PerformanceOCS

Perfmon

X INTERNAL Audio Video MCU State and PerformanceLync

Perfmon

X INTERNAL Audio Video CCCP Processing OCS Perfmon

X INTERNAL Audio Video CCCP Processing Lync Perfmon

X INTERNAL Web Conferencing OCS Perfmon

X INTERNAL Web Conferencing Lync Perfmon

X INTERNAL Web MCU State and Performance OCS Perfmon

X INTERNAL Web MCU State and Performance Lync Perfmon

X INTERNAL Web CCCP Processing OCS Perfmon

X INTERNAL Web CCCP Processing Lync Perfmon

X INTERNAL USRV Endpoint Cache OCS Perfmon

X INTERNAL USRV Endpoint Cache Lync Perfmon

X INTERNAL USRV HTTPS Transport OCS Perfmon

X INTERNAL USRV HTTPS Transport Lync Perfmon

X INTERNAL USRV Conference Control OCS Perfmon

X INTERNAL USRV Conference Control Lync Perfmon

X INTERNAL USRV Conference Control NotificationOCS

Perfmon

X INTERNAL USRV Conference Control NotificationLync

Perfmon

X INTERNAL USRV MCU Allocation Latency OCS Perfmon

X INTERNAL USRV MCU Allocation Latency Lync Perfmon

X INTERNAL USRV Pool Conference Statistics OCS Perfmon


Table 1. Mechanisms used to gather attributes (continued)


X INTERNAL USRV Pool Conference Statistics Lync Perfmon

X INTERNAL USRV DBStore OCS Perfmon

X INTERNAL USRV DBStore Lync Perfmon

X INTERNAL SIP Networking OCS Perfmon

X INTERNAL SIP Networking Lync Perfmon

X INTERNAL SIP Peers OCS Perfmon

X INTERNAL SIP Peers Lync Perfmon

X INTERNAL SIP Protocols OCS Perfmon

X INTERNAL SIP Protocols Lync Perfmon

X INTERNAL SIPEPS Transactions OCS Perfmon

X INTERNAL SIPEPS Transactions Lync Perfmon

X INTERNAL Media Planning OCS Perfmon

X INTERNAL Media Planning Lync Perfmon

CWA Security Perfmon

CWA Directory Search Perfmon

CWA Authentication Module Perfmon

CWA User Session Service Perfmon

Address Book Web Query Perfmon

Address Book File Download Perfmon

Lync Web Relay Perfmon

Throttling and Authentication Perfmon

Media Planning Filter

Lync Media Quality Perfmon

QMS Agent Filter

QMS Media Quality Locations Perfmon

X INTERNAL QMS Agent OCS Perfmon

X INTERNAL QMS Agent Lync Perfmon

OCS 2k7 Roles Script

OCS 2k7 R2 Roles Script

Lync Server Roles Script


Chapter 2. Agent installation and configuration

Agent installation and configuration requires the use of the IBM Tivoli Monitoring Installation and SetupGuide and agent-specific installation and configuration information.

To install and configure the Microsoft Lync Server agent, use the Installing monitoring agents procedures inthe IBM Tivoli Monitoring Installation and Setup Guide.

If you are installing silently by using a response file, see Performing a silent installation of IBM TivoliMonitoring in the IBM Tivoli Monitoring Installation and Setup Guide.

With the self-describing agent capability, new or updated IBM Tivoli Monitoring agents using IBM TivoliMonitoring V6.2.3 or later can become operational after installation without having to perform additionalproduct support installation steps. To take advantage of this capability, see Enabling self-describing agentcapability at the hub monitoring server in the IBM Tivoli Monitoring Installation and Setup Guide. Also, seeSelf-describing monitoring agents in the IBM Tivoli Monitoring Administrator's Guide.

RequirementsBefore installing and configuring the agent, make sure your environment meets the requirements for theIBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agent.

For information about requirements, see the Prerequisites topic for the agent in the (http://publib.boulder.ibm.com/infocenter/ tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/welcome_msapps63.html).

Language pack installationThe steps for installing language packs depend on which operating system and mode of installation youare using.

To install a language pack for the agent support files on the Tivoli Enterprise Monitoring Server, theTivoli Enterprise Monitoring Agent, and the Tivoli Enterprise Portal Server, make sure that you installedthe product in the English language. Then use the steps for the operating system or mode of installationyou are using:v “Installing language packs on Windows systems”v “Installing language packs on UNIX or Linux systems” on page 16v “Silent installation of language packs on Windows, UNIX, or Linux systems” on page 16

Installing language packs on Windows systemsYou can install the language packs on a Windows system.

Before you begin

First, make sure that you installed the product in the English language.

Procedure1. On the language pack CD, double-click the lpinstaller.bat file to start the installation program.2. Select the language of the installer and click OK.3. In the Introduction panel, click Next


4. Click Add/Update and click Next.5. Select the folder where the National Language Support package (NLSPackage) files are located.

Typically, the NLSPackage files are located in the nlspackage folder where the installer executablefile is located.

6. Select the language support for the agent of your choice and click Next. To make multiple selections,press Ctrl and select the language that you want.

7. Select the languages that you want to install and click Next.8. Examine the installation summary page and click Next to begin installation.9. After installation completes, click Finish to exit the installer.

10. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any ofthese components are installed.

Installing language packs on UNIX or Linux systemsYou can install the language packs on a UNIX or Linux system.

Before you begin


Procedure1. Enter the mkdir command to create a temporary directory on the computer, for example, mkdir

dir_name. Make sure that the full path of the directory does not contain any spaces.2. Mount the language pack CD to the temporary directory that you created.3. Enter the following command to start the installation program: cd dir_name lpinstaller.sh -c

install_dir where install_dir is where you installed IBM Tivoli Monitoring. Typically, the directoryname is /opt/IBM/ITM for UNIX and Linux systems.

4. Select the language of the installer and click OK.5. In the Introduction panel, click Next.6. Click Add/Update and click Next.7. Select the folder where the National Language Support package (NLSPackage) files are located.

Typically, the NLSPackage files are located in the nlspackage folder where the installer executable fileis located.

8. Select the language support for the agent of your choice and click Next. To make multiple selections,press Ctrl and select the language that you want.

9. Select the languages that you want to install and click Next.10. Examine the installation summary page and click Next to begin installation.11. After installation completes, click Finish to exit the installer.12. Restart the Tivoli Enterprise Portal, Tivoli Enterprise Portal Server, and Eclipse Help Server if any of

these components are installed.

Silent installation of language packs on Windows, UNIX, or LinuxsystemsYou can use the silent-mode installation method to install the language packs. In silent mode, theinstallation process obtains the installation settings from a predefined response file. It does not promptyou for any information.

Before you begin



Procedure1. Copy and paste the ITM_Agent_LP_silent.rsp response file template as shown in “Response file

example.”2. Change the following parameter settings:

NLS_PACKAGE_FOLDERFolder where the National Language Support package (NLSPackage) files are located.Typically, the NLSPackage files are located in the nlspackage folder, for example:NLS_PACKAGE_FOLDER = //tmp//LP//nlspackage.

PROD_SELECTION_PKGName of the language pack to install. Several product components can be included in onelanguage package. You might want to install only some of the available components in alanguage pack.

BASE_AGENT_FOUND_PKG_LISTAgent for which you are installing language support. This value is usually the same asPROD_SELECTION_PKG.

LANG_SELECTION_LISTLanguage you want to install.

3. Enter the command to install the language pack with a response file (silent installation):v For Windows systems:

lpinstaller.bat -f path_to_response_file

v For UNIX or Linux systems:lpinstaller.sh -c candle_home -f path_to_response_file

where candle_home is the IBM Tivoli Monitoring base directory.

Response file example# IBM Tivoli Monitoring Agent Language Pack Silent Installation Operation##This is a sample response file for silent installation mode for the IBM Tivoli#Monitoring Common Language Pack Installer.#.#This file uses the IBM Tivoli Monitoring Common Agent Language Pack with the#install package as an example.#Note:#This response file is for the INSTALLATION of language packs only.#This file does not support UNINSTALLATION of language packs in silent mode.#-------------------------------------------------------------------------------#-------------------------------------------------------------------------------#To successfully complete a silent installation of the the example of Common Agent#localization pack, complete the following steps:##1.Copy ITM_Agent_LP_silent.rsp to the directory where lpinstaller.bat or#lpinstaller.sh is located (IBM Tivoli Monitoring Agent Language Pack build#location).##2.Modify the response file so that it is customized correctly and completely for#your site.# Complete all steps listed below in the response file.##3.After customizing the response file, invoke the silent installation using the#following command:#For Windows:# lpinstaller.bat -f <path_to_response_file>#For UNIX and Linux:# lpinstaller.sh -c <candle_home> -f <path_to_response_file>#Note:<candle_home> is the IBM Tivoli Monitoring base directory.#--------------------------------------------------------------------------------

Chapter 2. Agent installation and configuration 17

#--------------------------------------------------------------------------------#Force silent install mode.#--------------------------------------------------------------------------------INSTALLER_UI=silent#---------------------------------------------------------------------------------#Run add and update actions.#---------------------------------------------------------------------------------CHOSEN_INSTALL_SET=ADDUPD_SET#---------------------------------------------------------------------------------#NLS Package Folder, where the NLS Packages exist.#For Windows:# Use the backslash-backslash(\\) as a file separator (for example,#C:\\zosgmv\\LCD7-3583-01\\nlspackage).#For UNIX and Linux:# Use the slash-slash (//) as a file separator (for example,#//installtivoli//lpsilenttest//nlspackage).#---------------------------------------------------------------------------------#NLS_PACKAGE_FOLDER=C:\\zosgmv\\LCD7-3583-01\\nlspackageNLS_PACKAGE_FOLDER=//tmp//LP//nlspackage#---------------------------------------------------------------------------------#List the packages to process; both variables are required.#Each variable requires that full paths are specified.#Separate multiple entries with a semicolon (;).#For Windows:# Use the backslash-backslash(\\) as a file separator.#For Unix and Linux:# Use the slash-slash (//) as a file separator.#---------------------------------------------------------------------------------#PROD_SELECTION_PKG=C:\\zosgmv\\LCD7-3583-01\\nlspackage\\KIP_NLS.nlspkg#BASE_AGENT_FOUND_PKG_LIST=C:\\zosgmv\\LCD7-3583-01\\nlspackage\\KIP_NLS.nlspkgPROD_SELECTION_PKG=//tmp//LP//nlspackage//kex_nls.nlspkg;//tmp//LP//nlspackage//koq_nls.nlspkgBASE_AGENT_FOUND_PKG_LIST=//tmp//LP//nlspackage//kex_nls.nlspkg;//tmp//LP//nlspackage//koq_nls.nlspkg#--------------------------------------------------------------------------------#List the languages to process.#Separate multiple entries with semicolons.#--------------------------------------------------------------------------------LANG_SELECTION_LIST=pt_BR;fr;de;it;ja;ko;zh_CN;es;zh_TW

Prerequisites checkingThe prerequisite checker utility verifies whether all the prerequisites that are required for the agentinstallation are met. The prerequisite checker creates a log file that contains a report of all theprerequisites checks when the prerequisite checker was run.

For the Microsoft Lync Server agent, the prerequisite checker verifies the following requirements:v Memoryv Diskv Operating systemsv Microsoft Lync Server or Microsoft OCS versions

Additionally, the prerequisite checker verifies whether the user, who installs the agent, is a member of theAdministrators group.

For detailed information about installation prerequisites, see the Prerequisites topic for the agent in theIBM Tivoli Composite Application Manager for Microsoft Applications Information Center(http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/welcome_msapps63.html). .


http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/welcome_msapps63.html



You can run the prerequisite checker in stand-alone mode or remotely. For more information about theprerequisite checker, see "Prerequisite Checking for IBM Tivoli Monitoring Agents" in the IBM TivoliMonitoring Installation and Setup Guide.

Running as a non-administrator userYou can run the monitoring agent for Microsoft Lync Server as a non-administrator user; however, somefunctionality is unavailable. To create a non-administrator user, create a new user (non-administrator) andset up registry permissions for the new user as follows:v Full access to the KEY_LOCAL_MACHINE\SOFTWARE\Candle directoryv Read access to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib

directoryv Full access to the CANDLE_HOME directory

If you define these permissions for a non-administrator user, data is displayed for all the Perfmon-basedattribute groups. See “Data sources” on page 11 for a list of all Perfmon-based attributes. Thenon-administrator user must be a member of the Performance Monitor Users and Performance Log Users.

The Availability attribute group shows data for users who are members of the Administrators group.

Chapter 2. Agent installation and configuration 19

Chapter 3. Workspaces reference

A workspace is the working area of the Tivoli Enterprise Portal application window. The Navigator treecontains a list of the workspaces provided by the agent.

About workspaces

Use the Navigator tree to select the workspace you want to see. As part of the application window, thestatus bar shows the Tivoli Enterprise Portal Server name and port number to which the displayedinformation applies and the ID of the current user.

When you select an item in the Navigator tree, a default workspace is displayed. When you right-click aNavigator item, a menu that includes a Workspace item is displayed. The Workspace item contains a listof workspaces for that Navigator item. Each workspace has at least one view. Some views have links toother workspaces. You can also use the Workspace Gallery tool as described in the Tivoli Enterprise PortalUser's Guide to open workspaces.

The workspaces in the Navigator are displayed in a Physical view that shows your enterprise as aphysical mapping or a dynamically populated logical view that is agent-specific. You can also create aLogical view. The Physical view is the default view.

This monitoring agent provides predefined workspaces. You cannot modify or delete the predefinedworkspaces, but you can create new workspaces by editing them and saving the changes with a differentname.

Workspace views can be any combination of query-based views, event views, and special purpose views.

Additional information about workspaces

For more information about creating, customizing, and working with workspaces, see "Using workspaces"in the Tivoli Enterprise Portal User's Guide.

For a list of the predefined workspaces for this monitoring agent and a description of each workspace,see Predefined workspaces and the information about each individual workspace.

Some attribute groups for this monitoring agent might not be represented in the predefined workspacesor views for this agent. For a full list of the attribute groups, see “Attribute groups for the monitoringagent” on page 37.

Predefined workspacesThe Microsoft Lync Server agent provides predefined workspaces, which are organized by Navigatoritem.v Microsoft Lync Server Navigator item

– Microsoft Lync Server workspacev Archiving Navigator item

– Archiving workspace– Archiving DB Operations Statistics workspace

v Audio Video Conferencing Server Navigator item– Audio Video CCCP Processing Statistics workspace– Audio Video Conferencing Server workspace


– Lync Server Media Quality Statistics workspace– Media Conferencing Statistics workspace

v Availability Navigator item– Availability workspace– Performance Object Status workspace

v CDR Navigator item– CDR workspace– CDR DB Operations Statistics workspace

v CWA Navigator item– Active Directory Search Statistics workspace– Authentication Statistics workspace– CWA workspace– Security and Authorization Statistics workspace– User Sessions IM Statistics workspace– User Sessions Logon Statistics workspace– User Sessions Request Statistics workspace– User Sessions Statistics workspace

v Event Log Navigator item– Event Log workspace

v IM Server Navigator item– IM CCCP Processing Statistics workspace– IM Conferencing Statistics workspace– IM Server workspace– Instant Messaging Statistics workspace

v Lync Web App Navigator item– Address Book Statistics workspace– Lync Web App workspace– Throttling and Authentication Statistics workspace– Web Relay Data Collaboration Statistics workspace– Web Relay Statistics workspace

v QoE Monitoring Server Navigator item– Audio Video Calls Quality Statistics workspace– Network Media Quality Statistics workspace– QoE Monitoring Server workspace

v SIP Navigator item– SIP workspace– SIP Networking Statistics workspace– SIP Peers Statistics workspace– SIP Protocols Statistics workspace– SIPEPS Transaction Statistics workspace

v User Services Navigator item– Conference Control Notifications Statistics workspace– Conference Control Statistics workspace– HTTPS Transport Statistics workspace– MCU Allocation Latency Statistics workspace


– Pool Conference Statistics workspace– User Services workspace

v Web Conferencing Server Navigator item– Web CCCP Processing Statistics workspace– Web Conferencing Server workspace

Workspace descriptionsEach workspace description provides information about the workspace such as the purpose and a list ofviews in the workspace.

Workspaces are listed under Navigator items.

Microsoft Lync Server Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Microsoft Lync Server workspace

This workspace displays the version information of the installed product, as well as the status ofvarious multipoint conferencing units (MCUs).

This workspace contains the following views:Product Summary

Displays the summary of the product that is monitored.IM MCU State

Displays the state of the IM MCU.Web MCU State

Displays the state of the Web MCU.Audio Video MCU State

Displays the state of the Audio/Video MCU.

Archiving Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Archiving workspace

This workspace displays the performance monitoring data that is related to the Archiving Server.

This workspace contains the following views:MSMQ Summary

Displays the summary of the Microsoft Message Queuing (MSMQ) on the ArchivingServer.

MSMQ Read Operations SummaryDisplays the summary of MSMQ read operations on the Archiving Server.

Failed DB Write Operations SummaryDisplays the summary of the messages that failed to be written to the database.

Sent Messages RateDisplays the rate at which messages have been sent to the MSMQ on the ArchivingServer.

Dropped Messages RateDisplays the rate at which messages have been dropped from the MSMQ on theArchiving Server.

Failed DB Write Operations RateDisplays the rate at which messages failed to be written to the database.

Archiving DB Operations Statistics workspaceThis workspace displays the performance monitoring data that is related to database operations,which are performed by the Archiving service.

This workspace contains the following views:

Chapter 3. Workspaces reference 23

Archiving DB Operations SummaryDisplays the summary of database operations that have been performed by the ArchivingService.

Aborted Transactions SummaryDisplays the summary of MSMQ read operations that have been abruptly stopped.

Database ErrorsDisplays the error statistics that are related to database operations.

Database LatencyDisplays the latency of requests that are waiting in the database queue.

Aborted Transactions RateDisplays the rate at which MSMQ read operations have been abruptly stopped.

Audio Video Conferencing Server Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Audio Video CCCP Processing Statistics workspace

This workspace displays the performance monitoring data that is related to the CCCP processingof the Audio/Video Conferencing Server.

This workspace contains the following views:Audio Video CCCP Messages and Notifications Summary

Displays the summary of messages and notifications that are related to the CCCPprocessing of the Audio/Video Conferencing Server.

Audio Video CCCP Requests and Responses SummaryDisplays the summary of requests and responses that are related to the CCCP processingof the Audio/Video Conferencing Server.

Messages and NotificationsDisplays the statistics that are related to CCCP messages and notifications.

Message Transfer RateDisplays the CCCP transfer rate for messages that are sent and received per second.

Notification Transfer RateDisplays the CCCP transfer rate for notifications that are sent and received per second.

Audio Video Conferencing Server workspaceThis workspace displays the performance monitoring data that is related to the Audio/VideoConferencing Server.

This workspace contains the following views:Audio Video MCU State

Displays the state of the Audio/Video multipoint conferencing unit (MCU).Active Conferences

Displays the number of active conferences.Active Users

Displays the number of connected users in all conferences.Audio Video Conferencing Summary

Provides information about the statistics that are related to Audio/Video conferencing.Lync Server Media Quality Statistics workspace

This workspace displays the performance monitoring data that is related to the media quality ofthe Audio/Video Conferencing Server.

This workspace contains the following views:Conference Processing Summary

Displays the summary of the media conferences that have been processed by theAudio/Video Conferencing Server.

Conference Processing RateDisplays the rate at which media conferences have been processed by the mediainstances.

Average Conference Processing TimeDisplays the average media conference processing time for the media instances.


Media Conferencing Statistics workspaceThis workspace displays the performance monitoring data that is related to the media quality ofthe Audio/Video Conferencing Server for external user communication.

This workspace contains the following views:Media Conferencing Summary

Displays the summary of media conferences on the Audio/Video Conferencing Server.Media Channels

Displays the statistics of the media channels.

Availability Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Availability workspace

The Availability workspace displays the overall health of the application.

This workspace contains the following views:Availability

Displays the state of each component in the application. Each service is displayed using adescriptive name, the short name of the service, and the state of the service (UP, DOWN,or UNKNOWN). The state is UP if the service is running, DOWN if the service exists butis not running. UNKNOWN indicates that the service is not installed, so these elementsare filtered from the view. When the state of the component is DOWN (for a process, orservice) it is highlighted with a red background.

ProcessorDisplays the amount of CPU used by each process that is a component of the application.This displays the 2 main components of CPU usage, privileged time which is time spentin the kernel on behalf of the process and user mode time, which is the time spentrunning the process code.

ThreadsDisplays the number of threads used by each process that is a component of theapplication.

MemoryDisplays the amount of memory being consumed by each process that is a component ofthe application. This total (virtual) size of the process and the size of the process inmemory (working set) are displayed.

Performance Object Status workspaceThis workspace displays the overall health of the application.

This workspace contains the following view:Performance Object Status

Displays the status of the data collection from the application. Usually this will displayNO ERROR indicating that the agent is collecting application data correctly. If some ofthe agent's other views are empty, then this view will help isolate the cause of the failure.PerfMon objects will display the object class name.

CDR Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.CDR workspace

This workspace displays the performance monitoring data that is related to the Call DetailRecording (CDR) Server.

This workspace contains the following views:MSMQ Read Operations Summary

Displays the summary of MSMQ read operations on the CDR Server.Failed DB Write Operations Summary

Displays the summary of messages that failed to be written to the database.


Dropped Messages RateDisplays the rate at which messages have been dropped from MSMQ on the CDR Server.

Failed DB Write Operations RateDisplays the rate at which messages failed to be written to the database.

CDR DB Operations Statistics workspaceThis workspace displays the performance monitoring data that is related to database operations,which are performed by the CDR service.

This workspace contains the following views:CDR DB Operations Summary

Displays the summary of database operations that have been performed by the CDRService.

MSMQ Read Operations SummaryDisplays the summary of MSMQ read operations on the CDR Server.

Database ErrorsDisplays the error statistics that are related to database operations.

Database LatencyDisplays the latency of requests that are waiting in the database queue.

Aborted Transactions RateDisplays the rate at which MSMQ read operations have been abruptly stopped.

CWA Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Active Directory Search Statistics workspace

This workspace displays the performance monitoring data that is related to Communicator WebAccess (CWA) Active Directory search.

This workspace contains the following views:Directory Search Summary

Displays the summary of all directory search operations.LDAP Error Rate

Displays the Lightweight Directory Access Protocol (LDAP) errors for CWA instances.Active Directory Search Rate

Displays the rate at which Active Directory search operations are performed by CWAinstances.

LDAP Search LatencyDisplays the latency of LDAP search operations for CWA instances.

Authentication Statistics workspaceThis workspace displays the performance monitoring data that is related to CWA authentication.

This workspace contains the following views:Form Based Authentication Logon Attempts Summary

Displays the summary of logon attempts that used form-based authentication.IWA Logon Attempts Summary

Displays the summary of logon attempts that used Integrated Windows Authentication(IWA).

Percent Form Based Authentication Logon AttemptsDisplays the total percentage of logon attempts that used form-based authentication.

Percent IWA Logon AttemptsDisplays the total percentage of logon attempts that used IWA.

Authentication FailuresDisplays the total number of failed logon attempts that used form-based authentication orIWA.

CWA workspaceThis workspace displays the performance monitoring data that is related to the CWA server.



Active SessionsDisplays the number of active sessions.

Active Directory Search RateDisplays the rate at which search operations are performed in the Active Directory.

Failed Request RateDisplays the rate at which the requests have failed.

Authentication FailuresDisplays the total number of failed logon attempts that used form-based authentication orIWA.

Server Throttling StateDisplays the throttling state of the server.

Security and Authorization Statistics workspaceThis workspace displays the performance monitoring data that is related to CWA security andauthorization.

This workspace contains the following views:Authorization Summary

Displays the summary of the authorizations.Rejected Request Summary

Displays summary of rejected requests.Denied Authorizations Rate

Displays the rate at which authorization was denied for the logon attempts of the CWAinstances.

LDAP Error RateDisplays the rate at which LDAP errors that are related to directory search operationshave occurred for the CWA instances.

Authorization LatencyDisplays the latency of the successful authorizations for the CWA instances.

Rejected Requests RateDisplays the rate at which requests have been rejected for the CWA instances.

User Sessions IM Statistics workspaceThis workspace displays the performance monitoring data that is related to instant messages inthe CWA user sessions.

This workspace contains the following views:User Sessions Message Summary

Displays the summary of the instant messages that have been processed.Server Throttling State

Displays the throttling state of the server.User Sessions IM Sent Rate

Displays the rate at which instant messages are sent in the user sessions.User Sessions IM Received Rate

Displays the rate at which instant messages are received in the user sessions.Message Delivery Failed Rate

Displays the rate at which the delivery of instant messages has failed in the user sessions.Active IM Sessions

Displays the instant messaging sessions that are currently active.User Sessions Logon Statistics workspace

This workspace displays the performance monitoring data that is related to CWA user sessionlogon attempts.

This workspace contains the following views:User Sessions Summary

Displays the processing summary of the user sessions.Failed Logon Sessions Rate

Displays the rate at which the logon sessions for CWA have failed.


Logon LatencyDisplays the average logon latency of the user sessions.

Sessions LifetimeDisplays the duration for which the CWA sessions are currently active.

User Sessions Request Statistics workspaceThis workspace displays the performance monitoring data that is related to CWA user sessionlogon requests.

This workspace contains the following views:User Sessions Request Summary

Displays the summary of user session requests.Request Rate

Displays the rate at which session requests have been sent from the CWA to OCS.Failed Request Rate

Displays the rate at which the requests have failed.User Sessions Statistics workspace

This workspace displays the performance monitoring data that is related to CWA user sessions.

This workspace contains the following views:User Sessions Summary

Displays the summary of user sessions.User Sessions

Displays the logon statistics of the user sessions.Active CWA Sessions

Displays the number of CWA sessions that are currently active.User Sessions Rate

Displays the rate at which CWA user sessions have logged on or timed out.

Event Log Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Event Log workspace

The Event Log workspace shows the details for the recent events logged by the application to theWindows Event Log. By default, the agent only displays events that occur after the agent isstarted. Events are removed from the Event Log view 1 hour after they occur.

This workspace contains the following view:Event Log

Shows the recent Event Log entries for Microsoft Lync Server.

IM Server Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.IM CCCP Processing Statistics workspace

This workspace displays the performance monitoring data that is related to the centralizedconference control protocol (CCCP) processing of the Instant Messaging (IM) Server.

This workspace contains the following views:IM CCCP Messages and Notifications Summary

Displays the summary of messages and notifications that are related to the CCCPprocessing of the IM Server.

IM CCCP Requests and Responses SummaryDisplays the summary of requests and responses that are related to the CCCP processingof the IM Server.


Message Transfer RateDisplays the CCCP transfer rate for messages sent and received per second.


Notification Transfer RateDisplays the CCCP transfer rate for notifications sent and received per second.

IM Conferencing Statistics workspaceThis workspace displays the statistical data that is related to the IM multipoint conferencing unit.

This workspace contains the following views:IM Conferencing Summary

Provides information about the statistics that are related to IM conferencing.Active Conferences

Displays the number of conferences that are currently active.Connected Users

Displays the number of users that are currently connected in all conferences.Incoming and Outgoing Message Rate

Displays the rate of incoming and outgoing instant messages for all conferences.IM Server workspace

This workspace displays the performance monitoring data that is related to the IM Server.

This workspace contains the following views:IM MCU State

Displays the state of the IM MCU.Active Conferences

Displays the number of active conferences.Connected Users

Displays the number of connected users in all conferences.Instant Messaging Statistics workspace

This workspace displays the statistics of the data that is related to the file and messagetransactions in the Instant Messaging Server.

This workspace contains the following views:Instant Messaging Summary

Displays the summary of the data that is related to the file and message transactions inIM.

Messages RejectedDisplays the number of file transfer request messages and instant messages that containactive URLs, and that are rejected by the server.

Lync Web App Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Address Book Statistics workspace

This workspace displays the data that is related to the Address Book File Download module andAddress Book Web Query module of Lync Web App.

This workspace contains the following views:Address Book File Request Summary

Displays the summary of requests to download the address book file.Address Book Search Request Summary

Displays the summary of address book search requests.Failed File Download Request Rate

Displays the rate at which the address book file requests fail.DB Query Rate

Displays the rate at which the address book database queries are processed by theAddress Book Server.

Percent Address Book Search RequestsDisplays the percentage of address book search requests that are sent by the LWA users.

Lync Web App workspaceThis workspace displays the performance monitoring data that is related to the Lync Web App.



Request RateDisplays the rate of requests received by authentication module.

Percent Address Book Search RequestsDisplays the percentage of address book search requests that are sent by the LWA users.

Failed Connection RateDisplays the rate at which SIP connections fail.

Client Connection Closing RateDisplays the rate at which the data collaboration client connections are closed because ofthrottling.

Throttling and Authentication Statistics workspaceThis workspace displays the performance monitoring data that is related to the authenticationand throttling module of the Lync Web App.

This workspace contains the following views:Authentication Request Summary

Displays the summary of authentication requests.Failed Certificate Authentication Request Rate

Displays the rate at which requests fail to validate the Authentication certificate.Failed Web Ticket Authentication Request Rate

Displays the rate at which authentication requests fail to validate the web ticket.Request Rate

Displays the rate at which requests are received by the authentication module.Web Relay Data Collaboration Statistics workspace

This workspace displays the data that is related to the data collaboration connections and datacollaboration authentication requests in the Web Relay module of Lync Web App.

This workspace contains the following views:Data Collaboration Connection Summary

Displays the summary of data collaboration connections.Data Collaboration Authentication Summary

Displays the summary of data collaboration authentication requests.Failed Authentication Rate

Displays the rate at which the data collaboration requests fail to authenticate to theserver.

Client Connection Closing RateDisplays the rate at which the data collaboration client connections are closed because ofthrottling.

Web Relay Statistics workspaceThis workspace displays the data that is related to the Web Relay module of Lync Web App.

This workspace contains the following views:SIP Connection and Authentication Summary

Displays the summary of SIP connections and authentication requests.App Share Session Summary

Displays the summary of App Share sessions.Failed Connection Rate

Displays the rate at which SIP connections fail.Failed Authentication Rate

Displays the rate at which SIP authentication requests fail.

QoE Monitoring Server Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Audio Video Calls Quality Statistics workspace

This workspace displays the performance monitoring data that is related to the media quality ofthe Audio/Video Conferencing Server monitored by the QoE Monitoring Server (QMS).



Audio Video Media Quality SummaryDisplays the summary of media quality of various Audio/Video Conferencing Servers.

Audio Calls QualityDisplays the percentage of audio calls that experience a high delay for Audio/VideoConferencing Server instances.

Video Calls QualityDisplays the percentage of video calls that experience a high packet loss for Audio/VideoConferencing Server instances.

Network Media Quality Statistics workspaceThis workspace displays the performance monitoring data that is related to the media quality ofthe Audio/Video Conferencing Server at various network locations monitored by the QoEMonitoring Server (QMS).

This workspace contains the following views:Network Locations Media Quality Summary

Displays the summary of media quality at various network locations.Network Locations Audio Quality

Displays the percentage of audio calls that experience a high delay for subnet instances atvarious network locations.

Network Locations Video QualityDisplays the percentage of video calls that experience a high packet loss for subnetinstances at various network locations.

QoE Monitoring Server workspaceThis workspace displays the performance monitoring data that is related to the QMS agent.

This workspace contains the following views:QoE Monitoring Server Summary

Displays the summary of the reports that are related to the QMS.Metrics Reports Acceptance Rate

Displays the rate at which metrics reports are accepted.Metrics Reports Rejection Rate

Displays the rate at which metrics reports are rejected.

SIP Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.SIP workspace

This workspace displays the performance monitoring data that is related to the SIP module.

This workspace contains the following views:Connections Established

Displays the number of connections that have been established.Active Connections

Displays the number of active connections.Incoming Request Rate

Displays the rate of incoming requests.Transaction Processing Rate

Displays the processing rate of SIPEPS transactions.SIP Networking Statistics workspace

This workspace displays the performance monitoring data that is related to SIP networking.

This workspace contains the following views:SIP Networking Summary

Displays the summary of the data that is related to SIP networking.Refused Connection Rate

Displays the rate at which connections have been refused.Failed Connection Rate

Displays the rate at which connections have failed.


Connections EstablishedDisplays the number of connections that have been established and failed.

SIP Peers Statistics workspaceThis workspace displays the performance monitoring data that is related to SIP peers.

This workspace contains the following views:SIP Peers Summary

Displays the summary of SIP peers.Sent Data Rate

Displays the rate at which data (in KB) is sent per second for SIP Peers.Received Data Rate

Displays the rate at which data (in KB) is received per second for SIP Peers.Top 3 Dropped Flow Control Connections

Displays the top three client connections that have been restricted or dropped because ofexcessive flow control.

SIP Protocols Statistics workspaceThis workspace displays statistics of the performance monitoring data that is related to SIPprotocols.

This workspace contains the following views:SIP Protocols Summary

Displays a summary of SIP protocols.Message Transfer Rate

Displays the rate of incoming and outgoing messages.Incoming Message Processing Time

Displays the average time that is taken to process incoming messages.Incoming Request Rate

Displays the rate of incoming requests.SIPEPS Transaction Statistics workspace

This workspace displays the performance monitoring data that is related to managed sessioninitiation protocol (SIP) stack.

This workspace contains the following views:Transactions Summary

Displays the summary of all SIPEPS transactions.Incoming Transaction Processing Rate

Displays the processing rate of the incoming SIPEPS transactions.Outgoing Transaction Processing Rate

Displays the processing rate of the outgoing SIPEPS transactions.Transaction Timed Out Rate

Displays the information about the SIPEPS transactions that have timed out.

User Services Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Conference Control Notifications Statistics workspace

This workspace displays the performance monitoring data that is related to conference controlnotifications.

This workspace contains the following views:Conference Control Notifications Summary

Displays the summary of conference control notifications.Notifications In Processing

Displays the number of conference notifications that are currently being processed.Notification Rate

Displays the conference notifications rate.Conference Control Statistics workspace

This workspace displays the performance monitoring data that is related to conference control.


This workspace contains the following views:Conference Control Summary

Displays the conference control summary.Incoming Request Rate

Displays the rate of incoming requests.Local C3P Responses

Displays the statistics that are related to local CCCP success and failure responses.HTTPS Transport Statistics workspace

This workspace displays the performance monitoring data that is related to HTTPS transport.

This workspace contains the following views:Active HTTPS Connections

Displays the number of active HTTPS connections.Average Outgoing Queue Delay

Displays the statistics that are related to the average time that a request spends in thequeue before being sent.

Failed Connection Attempt RateDisplays the statistics that are related to the rate of the number of connection attempts tothe OCS that failed.

Timed Out Outgoing Request RateDisplays the statistics about the rate of outgoing HTTPS requests that timed out.

HTTPS Transport SummaryDisplays the summary of the data that is related to HTTPS transport.

MCU Allocation Latency Statistics workspaceThis workspace displays the performance monitoring data that is related to MCU allocationlatency statistics.

This workspace contains the following views:MCU Allocation Latency Summary

Displays the summary of MCU allocation latency.Factory Call Latency

Displays the average time that is taken to complete MCU factory calls.Create Conference Latency

Displays the average time that is taken to create conference calls.Allocation Latency

Displays the average time that is taken to complete full MCU allocation requests.Pool Conference Statistics workspace

This workspace displays the performance monitoring data that is related to pool conferencestatistics.

This workspace contains the following views:Pool Conference Summary

Displays the summary of all pooled conferences.Active Conferences

Displays the number of active conferences.Active Participants

Displays the number of active participants.Active MCU Sessions

Displays the number of active MCU sessions.User Services workspace

This workspace displays the performance monitoring data that is related to the User Servicesmodule.

This workspace contains the following views:Active HTTPS Connections

Displays the number of active HTTPS connections.Notifications In Processing

Displays the number of conference notifications that are currently being processed.


MCU Allocation LatencyProvides information about MCU allocation latency.

Active ConferencesDisplays the number of active conferences.

Endpoint Cache SummaryDisplays the edpoint cache summary.

Web Conferencing Server Navigator itemThe workspace descriptions are organized by the Navigator item to which the workspaces are relevant.Web CCCP Processing Statistics workspace

This workspace displays the performance monitoring data related to the CCCP processing of theWeb Conferencing Server.

This workspace contains the following views:Web CCCP Messages and Notifications Summary

Displays the summary of messages and notifications that are related to the CCCPprocessing of the Web Conferencing Server.

Web CCCP Requests and Responses SummaryDisplays the summary of requests and responses that are related to the CCCP processingof the Web Conferencing Server.


Message Transfer RateDisplays the CCCP transfer rate for messages that were sent and received per second.

Notification Transfer RateDisplays the CCCP transfer rate for notifications that were sent and received per second.

Web Conferencing Server workspaceThis workspace displays the performance monitoring data that is related to the Web ConferencingServer.

This workspace contains the following views:Active Conferences

Displays the number of active conferences.Web MCU State

Displays the state of the Web MCU.Web Conferencing Summary

Provides information about the statistics that are related to web conferencing.

Cross-linked workspacesThis section contains cross-links within the Lync Server agent navigator items and workspaces. Table 2and Table 3 on page 35 contains source, target, and filtering criteria for the cross-linked workspaces.

Table 2. Cross-linked workspaces within the Lync Server agent

Sourcenavigatoritem

Sourceworkspacename

Source viewname Target navigator item Target workspace name Filter

MicrosoftLync

Microsoft Lync IM MCU State IM Server IM Server N/A

MicrosoftLync

Microsoft Lync Web MCU State Web ConferencingServer

Web Conferencing Server N/A

MicrosoftLync

Microsoft Lync Audio VideoMCU State

Audio VideoConferencing Server

Audio VideoConferencing Server

N/A


Table 3. Cross-linked workspaces to the Microsoft IIS agent

Sourcenavigatoritem

Sourceworkspacename

Source viewname Target navigator item Target workspace name Filter

CWA Security andAuthorizationStatistics

AuthorizationSummary

Web Server Connection and LogonAttempt Statistics

N/A

CWA User SessionRequestStatistics

User SessionRequestSummary

Web Server Error Statistics N/A

CWA User SessionLogonStatistics

User SessionSummary

Web Server User Request Statistics N/A


Chapter 4. Attributes reference

Attributes are the application properties that are being measured and reported by the IBM TivoliComposite Application Manager for Microsoft Applications: Microsoft Lync Server Agent.

About attributes

Attributes are organized into attribute groups. Attributes in an attribute group relate to a single objectsuch as an application, or to a single kind of data such as status information.

Attributes in a group can be used in queries, query-based views, situations, policy workflows, take actiondefinitions, and launch application definitions. Chart or table views and situations are two examples ofhow attributes in a group can be used:v Chart or table views

Attributes are displayed in chart and table views. The chart and table views use queries to specifywhich attribute values to request from a monitoring agent. You use the Properties editor to apply filtersand set styles to define the content and appearance of a view based on an existing query.

v SituationsYou use attributes to create situations that monitor the state of your operating system, database, orapplication. A situation describes a condition you want to test. When you start a situation, the valuesyou assign to the situation attributes are compared with the values collected by the Microsoft LyncServer agent and registers an event if the condition is met. You are alerted to events by indicator iconsthat are displayed in the Navigator.

Additional information about attributes

For more information about using attributes and attribute groups, see the Tivoli Enterprise Portal User'sGuide.

For a list of the attribute groups, a list of the attributes in each attribute group, and descriptions of theattributes for this monitoring agent, see “Attribute groups for the monitoring agent” and “Attributes ineach attribute group” on page 45.

Attribute groups for the monitoring agentThe Microsoft Lync Server agent contains the following attribute groups. The table name depends on themaximum table name limits of the target database being used for the Tivoli Data Warehouse. If themaximum name is 30 characters, any warehouse table name longer than 30 characters is shortened to 30characters.v Attribute group name: Address Book File Download

– Table name: KQLLSABFDZ– Warehouse table name: KQL_ADDRESS_BOOK_FILE_DOWNLOAD or KQLLSABFDZ

v Attribute group name: Address Book Web Query– Table name: KQLLSABWQZ– Warehouse table name: KQL_ADDRESS_BOOK_WEB_QUERY or KQLLSABWQZ

v Attribute group name: Archiving Service DB Operations– Table name: KQLARCHDBZ– Warehouse table name: KQL_ARCHIVING_SERVICE_DB_OPERATIONS or KQLARCHDBZ

v Attribute group name: Archiving Service Read


– Table name: KQLARCHREZ– Warehouse table name: KQL_ARCHIVING_SERVICE_READ or KQLARCHREZ

v Attribute group name: Archiving Service Write– Table name: KQLARCHWRZ– Warehouse table name: KQL_ARCHIVING_SERVICE_WRITE or KQLARCHWRZ

v Attribute group name: Audio Video CCCP Processing– Table name: KQLAVC3PPZ– Warehouse table name: KQL_AUDIO_VIDEO_CCCP_PROCESSING or KQLAVC3PPZ

v Attribute group name: Audio Video MCU State and Performance– Table name: KQLAVMCUHZ– Warehouse table name: KQL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE or

KQLAVMCUHZv Attribute group name: Audio Video Operations

– Table name: KQLAVOPERZ– Warehouse table name: KQL_AUDIO_VIDEO_OPERATIONS or KQLAVOPERZ

v Attribute group name: Availability– Table name: KQLAVAIL– Warehouse table name: KQL_AVAILABILITY or KQLAVAIL

v Attribute group name: CDR Service DB Operations– Table name: KQLCDRDBAZ– Warehouse table name: KQL_CDR_SERVICE_DB_OPERATIONS or KQLCDRDBAZ

v Attribute group name: CDR Service Read– Table name: KQLCDRREAZ– Warehouse table name: KQL_CDR_SERVICE_READ or KQLCDRREAZ

v Attribute group name: CDR Service Write– Table name: KQLCDRWRIZ– Warehouse table name: KQL_CDR_SERVICE_WRITE or KQLCDRWRIZ

v Attribute group name: CWA Authentication– Table name: KQLCWAAUMZ– Warehouse table name: KQL_CWA_AUTHENTICATION or KQLCWAAUMZ

v Attribute group name: CWA Directory Search– Table name: KQLCWADRSZ– Warehouse table name: KQL_CWA_DIRECTORY_SEARCH or KQLCWADRSZ

v Attribute group name: CWA Security– Table name: KQLCWASECZ– Warehouse table name: KQL_CWA_SECURITY or KQLCWASECZ

v Attribute group name: CWA User Sessions– Table name: KQLCWAUSSZ– Warehouse table name: KQL_CWA_USER_SESSIONS or KQLCWAUSSZ

v Attribute group name: Event Log– Table name: KQLEVTLOG– Warehouse table name: KQL_EVENT_LOG or KQLEVTLOG

v Attribute group name: IM CCCP Processing– Table name: KQLIMC3PPZ– Warehouse table name: KQL_IM_CCCP_PROCESSING or KQLIMC3PPZ


v Attribute group name: IM Conferencing– Table name: KQLIMCONFZ– Warehouse table name: KQL_IM_CONFERENCING or KQLIMCONFZ

v Attribute group name: IM MCU State and Performance– Table name: KQLIMMCUHZ– Warehouse table name: KQL_IM_MCU_STATE_AND_PERFORMANCE or KQLIMMCUHZ

v Attribute group name: Instant Messaging– Table name: KQLINSTMSZ– Warehouse table name: KQL_INSTANT_MESSAGING or KQLINSTMSZ

v Attribute group name: Lync Media Quality– Table name: KQLMEDPRIZ– Warehouse table name: KQL_LYNC_MEDIA_QUALITY or KQLMEDPRIZ

v Attribute group name: Lync Server Rolesv Attribute group name: Lync Web Relay

– Table name: KQLLSWEBRZ– Warehouse table name: KQL_LYNC_WEB_RELAY or KQLLSWEBRZ

v Attribute group name: Media Planning– Table name: KQLMEDPLAZ– Warehouse table name: KQL_MEDIA_PLANNING or KQLMEDPLAZ

v Attribute group name: MSMQ Operations– Table name: KQLARCAGEZ– Warehouse table name: KQL_MSMQ_OPERATIONS or KQLARCAGEZ

v Attribute group name: OCS2k7 Rolesv Attribute group name: OCS2k7R2 Rolesv Attribute group name: Performance Object Status

– Table name: KQLPOBJST– Warehouse table name: KQL_PERFORMANCE_OBJECT_STATUS or KQLPOBJST

v Attribute group name: QMS Agent– Table name: KQLQMSAGEZ– Warehouse table name: KQL_QMS_AGENT or KQLQMSAGEZ

v Attribute group name: QMS Media Quality Audio Video MCU– Table name: KQLQMSAVMZ– Warehouse table name: KQL_QMS_MEDIA_QUALITY_AUDIO_VIDEO_MCU or KQLQMSAVMZ

v Attribute group name: QMS Media Quality Locations– Table name: KQLQMSLOCZ– Warehouse table name: KQL_QMS_MEDIA_QUALITY_LOCATIONS or KQLQMSLOCZ

v Attribute group name: Serverv Attribute group name: SIP Networking

– Table name: KQLSIPNWKZ– Warehouse table name: KQL_SIP_NETWORKING or KQLSIPNWKZ

v Attribute group name: SIP Peers– Table name: KQLSIPEERZ– Warehouse table name: KQL_SIP_PEERS or KQLSIPEERZ

v Attribute group name: SIP Protocols– Table name: KQLSIPPRLZ

Chapter 4. Attributes reference 39

– Warehouse table name: KQL_SIP_PROTOCOLS or KQLSIPPRLZv Attribute group name: SIPEPS Transactions

– Table name: KQLSIPEPSZ– Warehouse table name: KQL_SIPEPS_TRANSACTIONS or KQLSIPEPSZ

v Attribute group name: Throttling and Authentication– Table name: KQLLSTHAAZ– Warehouse table name: KQL_THROTTLING_AND_AUTHENTICATION or KQLLSTHAAZ

v Attribute group name: User Services Conference Control– Table name: KQLUSRVCCZ– Warehouse table name: KQL_USER_SERVICES_CONFERENCE_CONTROL or KQLUSRVCCZ

v Attribute group name: User Services Conference Control Notification– Table name: KQLUSRVCNZ– Warehouse table name: KQL_USER_SERVICES_CONFERENCE_CONTROL_NOTIFICATION or

KQLUSRVCNZv Attribute group name: User Services DBStore

– Table name: KQLUSRVDBZ– Warehouse table name: KQL_USER_SERVICES_DBSTORE or KQLUSRVDBZ

v Attribute group name: User Services Endpoint Cache– Table name: KQLUSRVEPZ– Warehouse table name: KQL_USER_SERVICES_ENDPOINT_CACHE or KQLUSRVEPZ

v Attribute group name: User Services HTTPS Transport– Table name: KQLUSRVTRZ– Warehouse table name: KQL_USER_SERVICES_HTTPS_TRANSPORT or KQLUSRVTRZ

v Attribute group name: User Services MCU Allocation Latency– Table name: KQLUSRVLSZ– Warehouse table name: KQL_USER_SERVICES_MCU_ALLOCATION_LATENCY or KQLUSRVLSZ

v Attribute group name: User Services Pool Conference Statistics– Table name: KQLUSRVCSZ– Warehouse table name: KQL_USER_SERVICES_POOL_CONFERENCE_STATISTICS or

KQLUSRVCSZv Attribute group name: Web CCCP Processing

– Table name: KQLWEBC3PZ– Warehouse table name: KQL_WEB_CCCP_PROCESSING or KQLWEBC3PZ

v Attribute group name: Web Conferencing– Table name: KQLWEBCNZ– Warehouse table name: KQL_WEB_CONFERENCING or KQLWEBCNZ

v Attribute group name: Web MCU State and Performance– Table name: KQLWEBMCUZ– Warehouse table name: KQL_WEB_MCU_STATE_AND_PERFORMANCE or KQLWEBMCUZ

v Attribute group name: X INTERNAL Archiving Service DB Operations LYNC– Table name: KQLARCHDBL– Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_LYNC or

KQLARCHDBLv Attribute group name: X INTERNAL Archiving Service DB Operations OCS

– Table name: KQLARCHDBO


– Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_OCS orKQLARCHDBO

v Attribute group name: X INTERNAL Archiving Service Read LYNC– Table name: KQLARCHREL– Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_LYNC or

KQLARCHRELv Attribute group name: X INTERNAL Archiving Service Read OCS

– Table name: KQLARCHREO– Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_OCS or KQLARCHREO

v Attribute group name: X INTERNAL Archiving Service Write LYNC– Table name: KQLARCHWRL– Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_LYNC or

KQLARCHWRLv Attribute group name: X INTERNAL Archiving Service Write OCS

– Table name: KQLARCHWRO– Warehouse table name: KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_OCS or

KQLARCHWROv Attribute group name: X INTERNAL Audio Video CCCP Processing Lync

– Table name: KQLAVC3PPL– Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_LYNC or

KQLAVC3PPLv Attribute group name: X INTERNAL Audio Video CCCP Processing OCS

– Table name: KQLAVC3PPO– Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_OCS or

KQLAVC3PPOv Attribute group name: X INTERNAL Audio Video MCU State and Performance LYNC

– Table name: KQLAVMCUHL– Warehouse table name:

KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_LYNC orKQLAVMCUHL

v Attribute group name: X INTERNAL Audio Video MCU State and Performance OCS– Table name: KQLAVMCUHO– Warehouse table name:

KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_OCS orKQLAVMCUHO

v Attribute group name: X INTERNAL Audio Video Operations LYNC– Table name: KQLAVOPERL– Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_LYNC or

KQLAVOPERLv Attribute group name: X INTERNAL Audio Video Operations OCS

– Table name: KQLAVOPERO– Warehouse table name: KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_OCS or KQLAVOPERO

v Attribute group name: X INTERNAL CDR Service DB Operations LYNC– Table name: KQLCDRDBAL– Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_LYNC or

KQLCDRDBALv Attribute group name: X INTERNAL CDR Service DB Operations OCS


– Table name: KQLCDRDBAO– Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_OCS or

KQLCDRDBAOv Attribute group name: X INTERNAL CDR Service Read LYNC

– Table name: KQLCDRREAL– Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_READ_LYNC or KQLCDRREAL

v Attribute group name: X INTERNAL CDR Service Read OCS– Table name: KQLCDRREAO– Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_READ_OCS or KQLCDRREAO

v Attribute group name: X INTERNAL CDR Service Write LYNC– Table name: KQLCDRWRIL– Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_WRITE_LYNC or KQLCDRWRIL

v Attribute group name: X INTERNAL CDR Service Write OCS– Table name: KQLCDRWRIO– Warehouse table name: KQL_X_INTERNAL_CDR_SERVICE_WRITE_OCS or KQLCDRWRIO

v Attribute group name: X INTERNAL IM CCCP Processing LYNC– Table name: KQLIMC3PPL– Warehouse table name: KQL_X_INTERNAL_IM_CCCP_PROCESSING_LYNC or KQLIMC3PPL

v Attribute group name: X INTERNAL IM CCCP Processing OCS– Table name: KQLIMC3PPO– Warehouse table name: KQL_X_INTERNAL_IM_CCCP_PROCESSING_OCS or KQLIMC3PPO

v Attribute group name: X INTERNAL IM Conferencing LYNC– Table name: KQLIMCONFL– Warehouse table name: KQL_X_INTERNAL_IM_CONFERENCING_LYNC or KQLIMCONFL

v Attribute group name: X INTERNAL IM Conferencing OCS– Table name: KQLIMCONFO– Warehouse table name: KQL_X_INTERNAL_IM_CONFERENCING_OCS or KQLIMCONFO

v Attribute group name: X INTERNAL IM MCU State and Performance LYNC– Table name: KQLIMMCUHL– Warehouse table name: KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_LYNC or

KQLIMMCUHLv Attribute group name: X INTERNAL IM MCU State and Performance OCS

– Table name: KQLIMMCUHO– Warehouse table name: KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_OCS or

KQLIMMCUHOv Attribute group name: X INTERNAL Instant Messaging LYNC

– Table name: KQLINSTMSL– Warehouse table name: KQL_X_INTERNAL_INSTANT_MESSAGING_LYNC or KQLINSTMSL

v Attribute group name: X INTERNAL Instant Messaging OCS– Table name: KQLINSTMSO– Warehouse table name: KQL_X_INTERNAL_INSTANT_MESSAGING_OCS or KQLINSTMSO

v Attribute group name: X INTERNAL Media Planning Lync– Table name: KQLMEDPLAL– Warehouse table name: KQL_X_INTERNAL_MEDIA_PLANNING_LYNC or KQLMEDPLAL

v Attribute group name: X INTERNAL Media Planning OCS


– Table name: KQLMEDPLAO– Warehouse table name: KQL_X_INTERNAL_MEDIA_PLANNING_OCS or KQLMEDPLAO

v Attribute group name: X INTERNAL MSMQ Operations Lync– Table name: KQLARCAGEL– Warehouse table name: KQL_X_INTERNAL_MSMQ_OPERATIONS_LYNC or KQLARCAGEL

v Attribute group name: X INTERNAL MSMQ Operations OCS– Table name: KQLARCAGEO– Warehouse table name: KQL_X_INTERNAL_MSMQ_OPERATIONS_OCS or KQLARCAGEO

v Attribute group name: X INTERNAL QMS Agent Lync– Table name: KQLQMSAGEL– Warehouse table name: KQL_X_INTERNAL_QMS_AGENT_LYNC or KQLQMSAGEL

v Attribute group name: X INTERNAL QMS Agent OCS– Table name: KQLQMSAGEO– Warehouse table name: KQL_X_INTERNAL_QMS_AGENT_OCS or KQLQMSAGEO

v Attribute group name: X INTERNAL SIP Networking LYNC– Table name: KQLSIPNWKL– Warehouse table name: KQL_X_INTERNAL_SIP_NETWORKING_LYNC or KQLSIPNWKL

v Attribute group name: X INTERNAL SIP Networking OCS– Table name: KQLSIPNWKO– Warehouse table name: KQL_X_INTERNAL_SIP_NETWORKING_OCS or KQLSIPNWKO

v Attribute group name: X INTERNAL SIP Peers LYNC– Table name: KQLSIPEERL– Warehouse table name: KQL_X_INTERNAL_SIP_PEERS_LYNC or KQLSIPEERL

v Attribute group name: X INTERNAL SIP Peers OCS– Table name: KQLSIPEERO– Warehouse table name: KQL_X_INTERNAL_SIP_PEERS_OCS or KQLSIPEERO

v Attribute group name: X INTERNAL SIP Protocols LYNC– Table name: KQLSIPPRLL– Warehouse table name: KQL_X_INTERNAL_SIP_PROTOCOLS_LYNC or KQLSIPPRLL

v Attribute group name: X INTERNAL SIP Protocols OCS– Table name: KQLSIPPRLO– Warehouse table name: KQL_X_INTERNAL_SIP_PROTOCOLS_OCS or KQLSIPPRLO

v Attribute group name: X INTERNAL SIPEPS Transactions LYNC– Table name: KQLSIPEPSL– Warehouse table name: KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_LYNC or KQLSIPEPSL

v Attribute group name: X INTERNAL SIPEPS Transactions OCS– Table name: KQLSIPEPS0– Warehouse table name: KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_OCS or KQLSIPEPS0

v Attribute group name: X INTERNAL USRV Conference Control LYNC– Table name: KQLUSRVCCL– Warehouse table name: KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_LYNC or

KQLUSRVCCLv Attribute group name: X INTERNAL USRV Conference Control Notification LYNC

– Table name: KQLUSRVCNL


– Warehouse table name:KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_LYNC or KQLUSRVCNL

v Attribute group name: X INTERNAL USRV Conference Control Notification OCS– Table name: KQLUSRVCNO– Warehouse table name:

KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_OCS or KQLUSRVCNOv Attribute group name: X INTERNAL USRV Conference Control OCS

– Table name: KQLUSRVCCO– Warehouse table name: KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_OCS or

KQLUSRVCCOv Attribute group name: X INTERNAL USRV DBStore LYNC

– Table name: KQLUSRVDBL– Warehouse table name: KQL_X_INTERNAL_USRV_DBSTORE_LYNC or KQLUSRVDBL

v Attribute group name: X INTERNAL USRV DBStore OCS– Table name: KQLUSRVDBO– Warehouse table name: KQL_X_INTERNAL_USRV_DBSTORE_OCS or KQLUSRVDBO

v Attribute group name: X INTERNAL USRV EndpointCache LYNC– Table name: KQLUSRVEPL– Warehouse table name: KQL_X_INTERNAL_USRV_ENDPOINTCACHE_LYNC or KQLUSRVEPL

v Attribute group name: X INTERNAL USRV EndpointCache OCS– Table name: KQLUSRVEPO– Warehouse table name: KQL_X_INTERNAL_USRV_ENDPOINTCACHE_OCS or KQLUSRVEPO

v Attribute group name: X INTERNAL USRV HTTPS Transport LYNC– Table name: KQLUSRVTRL– Warehouse table name: KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_LYNC or KQLUSRVTRL

v Attribute group name: X INTERNAL USRV HTTPS Transport OCS– Table name: KQLUSRVTRO– Warehouse table name: KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_OCS or KQLUSRVTRO

v Attribute group name: X INTERNAL USRV MCU Allocation Latency LYNC– Table name: KQLUSRVLSL– Warehouse table name: KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_LYNC or

KQLUSRVLSLv Attribute group name: X INTERNAL USRV MCU Allocation Latency OCS

– Table name: KQLUSRVLSO– Warehouse table name: KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_OCS or

KQLUSRVLSOv Attribute group name: X INTERNAL USRV Pool Conference Statistics LYNC

– Table name: KQLUSRVCSL– Warehouse table name: KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_LYNC or

KQLUSRVCSLv Attribute group name: X INTERNAL USRV Pool Conference Statistics OCS

– Table name: KQLUSRVCSO– Warehouse table name: KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_OCS or

KQLUSRVCSOv Attribute group name: X INTERNAL WEB CCCP Processing LYNC

– Table name: KQLWEBC3PL


– Warehouse table name: KQL_X_INTERNAL_WEB_CCCP_PROCESSING_LYNC or KQLWEBC3PLv Attribute group name: X INTERNAL WEB CCCP Processing OCS

– Table name: KQLWEBC3PO– Warehouse table name: KQL_X_INTERNAL_WEB_CCCP_PROCESSING_OCS or KQLWEBC3PO

v Attribute group name: X INTERNAL WEB Conferencing LYNC– Table name: KQLWEBCNFL– Warehouse table name: KQL_X_INTERNAL_WEB_CONFERENCING_LYNC or KQLWEBCNFL

v Attribute group name: X INTERNAL WEB Conferencing OCS– Table name: KQLWEBCNFO– Warehouse table name: KQL_X_INTERNAL_WEB_CONFERENCING_OCS or KQLWEBCNFO

v Attribute group name: X INTERNAL WEB MCU State and Performance LYNC– Table name: KQLWEBMCUL– Warehouse table name: KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_LYNC or

KQLWEBMCULv Attribute group name: X INTERNAL WEB MCU State and Performance OCS

– Table name: KQLWEBMCUO– Warehouse table name: KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_OCS or

KQLWEBMCUO

Attributes in each attribute groupAttributes in each Microsoft Lync Server agent attribute group collect data that the agent uses formonitoring.

The descriptions of the attribute groups contain the following information:

Historical groupWhether the attribute group is a historical type that you can roll off to a data warehouse.

Attribute descriptionsDescription, type, warehouse name (if applicable), and other information for each attribute in theattribute group.

Some attributes are designated as key attributes. A key attribute is an attribute that is used inwarehouse aggregation to identify rows of data that represent the same object.

Address Book File Download attribute groupThis attribute group contains attributes that are related to the Address Book File Download module ofLync Web App. This attribute group is applicable only for Lync Server.Historical group

This attribute group is eligible for use with Tivoli Data Warehouse.Attribute descriptions

The following list contains information about each attribute in the Address Book File Downloadattribute group:Node attribute: This attribute is a key attribute.

DescriptionThe managed system name of the agent.

TypeString

SourceThe source for this attribute is agent.

Warehouse nameNODE


Timestamp attributeDescription

The local time at the agent when the data was collected .Type

StringSource

The source for this attribute is agent.Warehouse name

TIMESTAMPSucceeded File Requests attribute

DescriptionThe number of times that the request were successfully processed by the AddressBook Server while downloading the address book file since the server wasstarted.

TypeInteger (64-bit counter) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)

Any other value is the value returned by the agent in the Tivoli Enterprise Portal.Source

The source for this attribute is Perfmon - LS:WEB - 01 - Address Book FileDownload\*\WEB - 000 - Succeeded File Requests.

Warehouse nameSUCCEEDED_FILE_REQUESTS or ABFD_0

Succeeded File Requests (Per Sec) attributeDescription

The rate at which the requests were successfully processed by the Address BookServer while downloading the address book file.

TypeReal number (64-bit gauge) with 2 decimal places of precision with enumeratedvalues. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Perfmon - LS:WEB - 01 - Address Book FileDownload\*\WEB - 001 - Succeeded File Requests/Second.

Warehouse nameSUCCEEDED_FILE_REQUESTS_PER_SEC or ABFD_1

Average Processing Time For a Succeeded File Request attributeDescription

The average time (in milliseconds) that is taken by the Address Book Server tosuccessfully process a request for downloading the address book file.




The source for this attribute is Perfmon - LS:WEB - 01 - Address Book FileDownload\*\WEB - 002 - Average processing time for a succeeded file request inmilliseconds.

Warehouse nameAVERAGE_PROCESSING_TIME_FOR_A_SUCCEEDED_FILE_REQUEST orABFD_2

Failed File Requests attributeDescription

The number of requests for downloading the address book file that failed sincethe server was started.



The source for this attribute is Perfmon - LS:WEB - 01 - Address Book FileDownload\*\WEB - 004 - Failed File Requests.

Warehouse nameFAILED_FILE_REQUESTS or ABFD_3

Failed File Requests (Per Sec) attributeDescription

The rate at which requests fail while downloading the address book file.Type

Real number (64-bit gauge) with 2 decimal places of precision with enumeratedvalues. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Perfmon - LS:WEB - 01 - Address Book FileDownload\*\WEB - 005 - Failed File Requests/Second.

Warehouse nameFAILED_FILE_REQUESTS_PER_SEC or ABFD_4

Address Book Web Query attribute groupThis attribute group contains attributes that are related to Address Book Web Query of Lync Web App.This attribute group is applicable only for Lync Server.Historical group


The following list contains information about each attribute in the Address Book Web Queryattribute group:Node attribute: This attribute is a key attribute.


TypeString



Warehouse nameNODE



StringSource


TIMESTAMPSearch Requests attribute

DescriptionThe number of address book search requests that were sent by the LWA users tothe Address Book Server since the server was started.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 000 - Search requests.

Warehouse nameSEARCH_REQUESTS or ABWQ_0

Search Requests (Per Sec) attributeDescription

The rate at which the address book search requests are sent by the LWA users tothe Address Book Server.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 001 - Search requests/sec.

Warehouse nameSEARCH_REQUESTS_PER_SEC or ABWQ_1

Successful Search Requests attributeDescription

The number of address book search requests that were successfully processed bythe Address Book Server since the server was started.

TypeInteger (64-bit counter) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)


v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 002 - Successful search requests.

Warehouse nameSUCCESSFUL_SEARCH_REQUESTS or ABWQ_2

Percent Successful Address Book Search Requests attributeDescription

The percentage of address book search requests that are successfully processed bythe Address Book Server.



The source for this attribute is Derived - (Successful_Search_Requests /Search_Requests) * 100.

Warehouse namePERCENT_SUCCESSFUL_ADDRESS_BOOK_SEARCH_REQUESTS or ABWQ101

Successful Search Requests (Per Sec) attributeDescription

The rate at which the address book search requests are successfully processed bythe Address Book Server.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 004 - Successful search requests/sec.

Warehouse nameSUCCESSFUL_SEARCH_REQUESTS_PER_SEC or ABWQ_3

Failed Search Requests attributeDescription

The number of address book search requests that failed since the server wasstarted.


Any other value is the value returned by the agent in the Tivoli Enterprise Portal.


SourceThe source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 005 - Failed search requests.

Warehouse nameFAILED_SEARCH_REQUESTS or ABWQ_4

Percent Failed Address Book Search Requests attributeDescription

The percentage of address book search requests that fail.Type



The source for this attribute is Derived - (Failed_Search_Requests /Search_Requests) * 100.

Warehouse namePERCENT_FAILED_ADDRESS_BOOK_SEARCH_REQUESTS or ABWQ102

Failed Search Requests (Per Sec) attributeDescription

The rate at which address book search requests fail.Type



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 005 - Failed search requests/sec.

Warehouse nameFAILED_SEARCH_REQUESTS_PER_SEC or ABWQ_5

Average Processing Time For a Search Request attributeDescription

The average time (in milliseconds) that is taken by the Address Book Server toprocess an address book search request.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 006 - Average processing time for a search request inmilliseconds.


Warehouse nameAVERAGE_PROCESSING_TIME_FOR_A_SEARCH_REQUEST or ABWQ_6

Database Queries (Per Sec) attributeDescription

The rate at which address book database queries are sent by the LWA users to theAddress Book Server.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 008 - Database queries/sec.

Warehouse nameDATABASE_QUERIES_PER_SEC or ABWQ_7

Average Processing Time For Address Book Database Query attributeDescription

The average time (in milliseconds) that is taken by the Address Book Server toprocess an address book database query.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 009 - Average processing time for a address book database queryin milliseconds.

Warehouse nameAVERAGE_PROCESSING_TIME_FOR_ADDRESS_BOOK_DATABASE_QUERY orABWQ_8

Prefix String Search Requests attributeDescription

The total number of address book search requests that matched the prefix of thestring that was specified by the LWA users since the server was started.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 011 - Prefix-string-search requests.

Warehouse namePREFIX_STRING_SEARCH_REQUESTS or ABWQ_9


Exact String Search Requests attributeDescription

The total number of address book search requests that matched the exact stringthat was specified by the LWA users since the server was started.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 012 - Exact-string-search Requests.

Warehouse nameEXACT_STRING_SEARCH_REQUESTS or ABWQ_10

Prefix DTMF Search Requests attributeDescription

The number of address book search requests that matched the initial characters ofthe string that was dialed by the LWA users since the server was started.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 013 - Prefix-DTMF-search requests.

Warehouse namePREFIX_DTMF_SEARCH_REQUESTS or ABWQ_11

Exact Dial String Search Requests attributeDescription

The number of address book search requests that matched the string that wasdialed by the LWA users since the server was started.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 014 - Exact dial string search requests.

Warehouse nameEXACT_DIAL_STRING_SEARCH_REQUESTS or ABWQ_12

Organizational Search Requests attributeDescription

The number of requests for downloading the address book file of an organizationthat were sent by the LWA users since the server was started.

TypeInteger (64-bit counter) with enumerated values. The strings are displayed in the


Tivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 015 - Organizational search requests.

Warehouse nameORGANIZATIONAL_SEARCH_REQUESTS or ABWQ_13

One Character Prefix Search Requests attributeDescription

The number of address book search requests that matched the first character inthe string that was specified by the LWA users since the server was started.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 016 - One character prefix search requests.

Warehouse nameONE_CHARACTER_PREFIX_SEARCH_REQUESTS or ABWQ_14

Average Processing Time For One Character Search Requests attributeDescription

The average time (in milliseconds) that is taken by the Address Books Server toprocess one-character address book search requests.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 017 - Average processing time for one character search requestsin milliseconds.

Warehouse nameAVERAGE_PROCESSING_TIME_FOR_ONE_CHARACTER_SEARCH_REQUESTSor ABWQ_15

Two Character Prefix Search Requests attributeDescription

The number of address book search requests that matched the first two charactersin the string that was specified by the LWA users since the server was started.





The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 019 - Two character prefix search requests.

Warehouse nameTWO_CHARACTER_PREFIX_SEARCH_REQUESTS or ABWQ_16

Average Processing Time For Two Character Search Requests attributeDescription

The average time (in milliseconds) that is taken by the Address Book Server toprocess two-character address book search requests.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 020 - Average processing time for two character search requestsin milliseconds.

Warehouse nameAVERAGE_PROCESSING_TIME_FOR_TWO_CHARACTER_SEARCH_REQUESTSor ABWQ_17

Three or More Character Prefix Search Requests attributeDescription

The number of address book search requests that matched three or morecharacters in the string that was specified by the LWA users since the server wasstarted.



The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 022 - Three or more character prefix search requests.

Warehouse nameTHREE_OR_MORE_CHARACTER_PREFIX_SEARCH_REQUESTS or ABWQ_18

Average Processing Time For Three or More Character Search Requests attributeDescription

The average time (in milliseconds) that is taken by the Address Book Server toprocess three-or-more-character address book search requests.




The source for this attribute is Perfmon - LS:WEB - 02 - Address Book WebQuery\*\WEB - 022 - Average processing time for three or more character searchrequests in milliseconds.

Warehouse nameAVERAGE_PROCESSING_TIME_FOR_MORE_CHARACTER_SEARCH_REQ orABWQ_19

Archiving Service DB Operations attribute groupThis attribute group contains attributes that are related to the database operations, which are performedby the Archiving Service.Historical group


The following list contains information about each attribute in the Archiving Service DBOperations attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPQueue Latency attribute

DescriptionThe average time (in milliseconds) for which a request remains in the databasequeue.



The source for this attribute is Filtered data - Queue_Latency.Warehouse name

QUEUE_LATENCY or ARCH_SERV0Sproc Latency attribute

DescriptionThe average time (in milliseconds) that is taken to run a stored procedure(SPROC) call.




The source for this attribute is Filtered data - Sproc_Latency.Warehouse name

SPROC_LATENCY or ARCH_SERV1Dropped Requests attribute

DescriptionThe current number of requests that have been dropped by the database becausethe requests have timed out.

TypeInteger (64-bit gauge) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Filtered data - Dropped_Requests.Warehouse name

DROPPED_REQUESTS or ARCH_SERV8Deadlock Failures attribute

DescriptionThe current number of deadlock failures that have occurred.



The source for this attribute is Filtered data - Deadlock_Failures.Warehouse name

DEADLOCK_FAILURES or ARCH_SERV9Severe SQL Errors attribute

DescriptionThe current number of severe SQL errors that have occurred.



The source for this attribute is Filtered data - Severe_SQL_Errors.


Warehouse nameSEVERE_SQL_ERRORS or ARCH_SER12

Fatal SQL Errors attributeDescription

The current number of fatal SQL errors that have occurred.Type

Integer (64-bit gauge) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Filtered data - Fatal_SQL_Errors.Warehouse name

FATAL_SQL_ERRORS or ARCH_SER13Throttled Requests (Per Sec) attribute

DescriptionThe number of requests that are currently rejected by the server per second dueto high database queue latency.



The source for this attribute is Filtered data - Throttled_Requests_Per_Sec.Warehouse name

THROTTLED_REQUESTS_PER_SEC or ARCH_SER14Throttled Requests attribute

DescriptionThe current number of requests that have been rejected by the server due to highdatabase queue latency.



The source for this attribute is Filtered data - Throttled_Requests.Warehouse name

THROTTLED_REQUESTS or ARCH_SER15

Archiving Service Read attribute groupThis attribute group contains attributes that are related to MSMQ read operations, which are performedby the Archiving Service.Historical group

This attribute group is eligible for use with Tivoli Data Warehouse.


Attribute descriptionsThe following list contains information about each attribute in the Archiving Service Readattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPMessages Failed Validation attribute

DescriptionThe total number of messages for which validation failed since the service wasstarted.



The source for this attribute is Filtered data - Messages_Failed_Validation.Warehouse name

MESSAGES_FAILED_VALIDATION or ARCH_SERVIDropped Messages From MSMQ attribute

DescriptionThe total number of messages that have been dropped from the MSMQ on theArchiving Server since the service was started.



The source for this attribute is Filtered data - Dropped_Messages_From_MSMQ.Warehouse name

DROPPED_MESSAGES_FROM_MSMQ or ARCH_SERV0Dropped Messages From MSMQ (Per Sec) attribute

DescriptionThe rate at which messages are dropped from the MSMQ on the ArchivingServer.




The source for this attribute is Filtered data -Dropped_Messages_From_MSMQ_Per_Sec.

Warehouse nameDROPPED_MESSAGES_FROM_MSMQ_PER_SEC or ARCH_SERV1

Aborted Transactions attributeDescription

The total number of MSMQ read operations that have been abruptly stoppedsince the service was started.



The source for this attribute is Filtered data - Aborted_Transactions.Warehouse name

ABORTED_TRANSACTIONS or ARCH_SERV2Aborted Transactions (Per Sec) attribute

DescriptionThe rate at which MSMQ read operations are abruptly stopped.



The source for this attribute is Filtered data - Aborted_Transactions_Per_Sec.Warehouse name

ABORTED_TRANSACTIONS_PER_SEC or ARCH_SERV3

Archiving Service Write attribute groupThis attribute group contains attributes that are related to the SQL database write operations, which areperformed by the Archiving Service.Historical group


The following list contains information about each attribute in the Archiving Service Writeattribute group:Node attribute: This attribute is a key attribute.



TypeString


Warehouse nameNODE



StringSource


TIMESTAMPMessages Write Failures attribute

DescriptionThe total number of messages that have failed to be written to the SQL databasesince the service was started.



The source for this attribute is Filtered data - Messages_Write_Failures.Warehouse name

MESSAGES_WRITE_FAILURES or ARCH_SERV1Messages Write Failures (Per Sec) attribute

DescriptionThe rate at which messages have failed to be written to the SQL database.



The source for this attribute is Filtered data - Messages_Write_Failures_Per_Sec.Warehouse name

MESSAGES_WRITE_FAILURES_PER_SEC or ARCH_SERV2

Audio Video CCCP Processing attribute groupThis attribute group contains attributes that include performance monitoring data that is related to theCCCP processing of Audio/Video Conferencing.Historical group

This attribute group is eligible for use with Tivoli Data Warehouse.


Attribute descriptionsThe following list contains information about each attribute in the Audio Video CCCP Processingattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPCCCP Messages Sent attribute

DescriptionThe total number of CCCP messages that have been sent by the OCS clients tothe Audio/Video MCU since the service was started.



The source for this attribute is Filtered data - CCCP_Messages_Sent.Warehouse name

CCCP_MESSAGES_SENT or AVMCU_008_CCCP Messages Received attribute

DescriptionThe total number of CCCP messages that have been received by the OCS clientssince the service was started.



The source for this attribute is Filtered data - CCCP_Messages_Received.Warehouse name

CCCP_MESSAGES_RECEIVED or AVMCU_000_CCCP Messages Failed attribute

DescriptionThe total number of CCCP messages that failed since the service was started.




The source for this attribute is Filtered data - CCCP_Messages_Failed.Warehouse name

CCCP_MESSAGES_FAILED or AVMCU_018_CCCP Notifications Sent attribute

DescriptionThe total number of CCCP notifications that have been sent by the Audio/VideoMCU since the service was started.



The source for this attribute is Filtered data - CCCP_Notifications_Sent.Warehouse name

CCCP_NOTIFICATIONS_SENT or AVMCU_014_CCCP Notifications Received attribute

DescriptionThe total number of CCCP notifications that have been received by theAudio/Video MCU since the service was started.



The source for this attribute is Filtered data - CCCP_Notifications_Received.Warehouse name

CCCP_NOTIFICATIONS_RECEIVED or AVMCU_006_CCCP Messages Sent (Per Sec) attribute

DescriptionThe number of CCCP messages that are currently sent by the OCS clients to theAudio/Video MCU per second.




SourceThe source for this attribute is Filtered data - CCCP_Messages_Sent_Per_Sec.

Warehouse nameCCCP_MESSAGES_SENT_PER_SEC or AVMCU_009_

CCCP Messages Received (Per Sec) attributeDescription

The number of CCCP messages that are currently received by the OCS clients persecond.



The source for this attribute is Filtered data - CCCP_Messages_Received_Per_Sec.Warehouse name

CCCP_MESSAGES_RECEIVED_PER_SEC or AVMCU_001_CCCP Notifications Sent (Per Sec) attribute

DescriptionThe number of CCCP notifications that are currently sent by the Audio/VideoMCU per second.



The source for this attribute is Filtered data - CCCP_Notifications_Sent_Per_Sec.Warehouse name

CCCP_NOTIFICATIONS_SENT_PER_SEC or AVMCU_015_CCCP Notifications Received (Per Sec) attribute

DescriptionThe number of CCCP notifications that are currently received by theAudio/Video MCU per second.



The source for this attribute is Filtered data -CCCP_Notifications_Received_Per_Sec.

Warehouse nameCCCP_NOTIFICATIONS_RECEIVED_PER_SEC or AVMCU_007_

CCCP Requests Sent attribute


DescriptionThe total number of CCCP requests that have been sent by the OCS clients to theAudio/Video MCU since the service was started.



The source for this attribute is Filtered data - CCCP_Requests_Sent.Warehouse name

CCCP_REQUESTS_SENT or AVMCU_010_CCCP Requests Received attribute

DescriptionThe total number of CCCP requests that have been received by the OCS clientssince the service was started.



The source for this attribute is Filtered data - CCCP_Requests_Received.Warehouse name

CCCP_REQUESTS_RECEIVED or AVMCU_002_CCCP Responses Sent attribute

DescriptionThe total number of CCCP responses that have been sent by the Audio/VideoMCU to the OCS clients since the service was started.



The source for this attribute is Filtered data - CCCP_Responses_Sent.Warehouse name

CCCP_RESPONSES_SENT or AVMCU_012_CCCP Responses Received attribute

DescriptionThe total number of CCCP responses that have been received by theAudio/Video MCU since the service was started.




The source for this attribute is Filtered data - CCCP_Responses_Received.Warehouse name

CCCP_RESPONSES_RECEIVED or AVMCU_004_CCCP Requests Sent (Per Sec) attribute

DescriptionThe number of CCCP requests that are currently sent by the OCS clients to theAudio/Video MCU per second.



The source for this attribute is Filtered data - CCCP_Requests_Sent_Per_Sec.Warehouse name

CCCP_REQUESTS_SENT_PER_SEC or AVMCU_011_CCCP Requests Received (Per Sec) attribute

DescriptionThe number of CCCP requests that are currently received by the OCS clients persecond.



The source for this attribute is Filtered data - CCCP_Requests_Received_Per_Sec.Warehouse name

CCCP_REQUESTS_RECEIVED_PER_SEC or AVMCU_003_CCCP Responses Sent (Per Sec) attribute

DescriptionThe number of CCCP responses that are currently sent by the Audio/Video MCUto the OCS clients per second.



The source for this attribute is Filtered data - CCCP_Responses_Sent_Per_Sec.Warehouse name

CCCP_RESPONSES_SENT_PER_SEC or AVMCU_013_CCCP Responses Received (Per Sec) attribute


DescriptionThe number of CCCP responses that are currently received by the Audio/VideoMCU per second.



The source for this attribute is Filtered data - CCCP_Responses_Received_Per_Sec.Warehouse name

CCCP_RESPONSES_RECEIVED_PER_SEC or AVMCU_005_Average Processing Time of Incoming CCCP Messages attribute

DescriptionThe average time in milliseconds that is spent to process incoming CCCPmessages.



The source for this attribute is Filtered data -Average_Processing_Time_of_Incoming_CCCP_Messages.

Warehouse nameAVERAGE_PROCESSING_TIME_OF_INCOMING_CCCP_MESSAGES orAVMCU_031_

Audio Video MCU State and Performance attribute groupThis attribute group contains attributes that collect data to monitor the state and performance of theAudio/Video MCU.Historical group


The following list contains information about each attribute in the Audio Video MCU State andPerformance attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE


The local time at the agent when the data was collected .


TypeString


Warehouse nameTIMESTAMP

MCU State attributeDescription

The current state of an MCU based on the number of conferences that areassigned to the MCU. The state can be normal, loaded, full, or unavailable.

TypeInteger with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v Normal (0)v Loaded (1)v Full (2)v Unavailable (3)


The source for this attribute is Filtered data - MCU_State.Warehouse name

MCU_STATE or AVMCU_005_MCU Draining State attribute

DescriptionThe current draining state of an MCU based on the number of conferences thatare assigned to the MCU. The state can be draining, requesting to drain, or notrequesting to drain.

TypeInteger with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v Not requesting to drain (0)v Requesting to drain (1)v Draining (2)


The source for this attribute is Filtered data - MCU_Draining_State.Warehouse name

MCU_DRAINING_STATE or AVMCU_006_

Audio Video Operations attribute groupThis attribute group contains attributes that are related to the Audio/Video Conferencing Server.Historical group


The following list contains information about each attribute in the Audio Video Operationsattribute group:Node attribute: This attribute is a key attribute.


TypeString



Warehouse nameNODE



StringSource


TIMESTAMPActive Conferences attribute

DescriptionThe number of conferences that are currently active on the Audio/VideoConferencing Server.



The source for this attribute is Filtered data - Active_Conferences.Warehouse name

ACTIVE_CONFERENCES or AVMCU_000_Active Users attribute

DescriptionThe number of users that are currently active on the Audio/Video ConferencingServer.



The source for this attribute is Filtered data - Active_Users.Warehouse name

ACTIVE_USERS or AVMCU_001_

Availability attribute groupThe Availability attribute group contains the availability data for all processes and services that make upthis application.Historical group


The following list contains information about each attribute in the Availability attribute group:Node attribute: This attribute is a key attribute.



TypeString


Warehouse nameNODE



StringSource


TIMESTAMPApplication Component attribute: This attribute is a key attribute.

DescriptionThe descriptive name of a part of the application.

TypeString


Warehouse nameAPPLICATION_COMPONENT or COMPONENT

Name attributeDescription

The name of the process, service, or functionality test. This name matches theexecutable name of the process, the service short name or the name of the processused to test the application.

TypeString with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v N/A (N/A)



NAMEStatus attribute

DescriptionThe status of the application component.v For processes 'UP', 'DOWN', 'WARNING', or

'PROCESS_DATA_NOT_AVAILABLE': 'PROCESS_DATA_NOT_AVAILABLE' isdisplayed for a process when the matching process is running but the resourceuse information cannot be collected for that process.

v For services 'UP', 'DOWN', or 'UNKNOWN': 'UNKNOWN' is displayed whenthe service is not installed.

v For functionality tests: 'PASSED' or 'FAILED' is displayed.Type

Integer with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v DOWN (0)v UP (1)


v WARNING (2)v UNKNOWN (3)v PASSED (4)v FAILED (5)v PROCESS DATA NOT AVAILABLE (6)



STATUSFull Name attribute

DescriptionThe full name of the process including the path.



The source for this attribute is collected from the operating system. It is gatheredfrom the Windows process. It is limited to 256 bytes.

Warehouse nameFULL_NAME or FULLNAME

Type attributeDescription

The type of the application component. Components are processes, services, orfunctionality tests.

TypeInteger with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v PROCESS (0)v SERVICE (1)v FUNCTIONALITY TEST (2)



TYPEVirtual Size attribute

DescriptionThe virtual size (in MB) of the process.

TypeInteger (32-bit gauge)

SourceThe source for this attribute is collected from the operating system. It is gatheredfrom the Perfmon counter Process - Private Bytes.

Warehouse nameVIRTUAL_SIZE or VIRTSIZE

Page Faults per Sec attributeDescription

The rate of page faults for the process measured in faults per second. Thisattribute only contains valid data for processes.



SourceThe source for this attribute is collected from the operating system. It is gatheredfrom the Perfmon counter Process - Page Faults/sec.

Warehouse namePAGE_FAULTS_PER_SEC or PAGEFAULTS

Working Set Size attributeDescription

The working set size of the process in MB. This attribute only contains valid datafor processes.


SourceThe source for this attribute is collected from the operating system. It is gatheredfrom the Perfmon counter Process - Working Set.

Warehouse nameWORKING_SET_SIZE or WORKSET

Thread Count attributeDescription

The number of threads currently allocated by this process. This attribute onlycontains valid data for processes.


SourceThe source for this attribute is collected from the operating system. It is gatheredfrom the Perfmon counter Process - Thread Count.

Warehouse nameTHREAD_COUNT or THREADS

PID attributeDescription

The process ID associated with the process. This attribute only contains valid datafor processes.


SourceThe source for this attribute is collected from the operating system. It is gatheredfrom the Perfmon counter Process - ID Process.

Warehouse namePID

Percent Privileged Time attributeDescription

The percentage of the available CPU time that is being used by this process forprivileged operation.


SourceThe source for this attribute is collected from the operating system. It is gatheredfrom the Perfmon counter Process - % Privileged Time.

Warehouse namePERCENT_PRIVILEGED_TIME or PERCPRIV

Percent User Mode Time attributeDescription

The percentage of the available CPU time that is being used by this process foruser mode operation.



SourceThe source for this attribute is collected from the operating system. It is gatheredfrom the Perfmon counter Process - % User Time.

Warehouse namePERCENT_USER_MODE_TIME or PERCUSER

Percent Processor Time attributeDescription

The percentage of the elapsed time that this process used the processor to executeinstructions.


SourceThe source for this attribute is collected from the operating system. It is gatheredfrom the Perfmon counter Process - % Processor Time.

Warehouse namePERCENT_PROCESSOR_TIME or PERCPROC

Command Line attributeDescription

The program name and any arguments specified on the command line when theprocess was started. This has the value N/A if this is a Service, or Functionalitytest.



The source for this attribute is collected from the operating system. It is gatheredfrom the process.

Warehouse nameCOMMAND_LINE or CMDLINE

Functionality Test Status attributeDescription

The return code of the functionality test. When the monitored application isrunning correctly, 'SUCCESS' is displayed. 'NOT_RUNNING' is displayed when itis not running correctly. 'N/A' is displayed when the row does not represent afunctionality test.

TypeInteger with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v SUCCESS (0)v N/A (1)v GENERAL ERROR (2)v WARNING (3)v NOT RUNNING (4)v DEPENDENT NOT RUNNING (5)v ALREADY RUNNING (6)v PREREQ NOT RUNNING (7)v TIMED OUT (8)v DOESNT EXIST (9)v UNKNOWN (10)


v DEPENDENT STILL RUNNING (11)v INSUFFICIENT USER AUTHORITY (12)



FUNCTIONALITY_TEST_STATUS or FUNCSTATUSFunctionality Test Message attribute

DescriptionThe text message that corresponds to the Functionality Test Status. This is onlyvalid for functionality tests.




FUNCTIONALITY_TEST_MESSAGE or FUNCMSG

CDR Service DB Operations attribute groupThis attribute group contains attributes that are related to the database operations, which are performedby the CDR Service.Historical group


The following list contains information about each attribute in the CDR Service DB Operationsattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe average time (in milliseconds) for which a request remains in the databasequeue.

TypeReal number (64-bit gauge) with 2 decimal places of precision with enumerated


values. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)



QUEUE_LATENCY or CDR_SERVI0Sproc Latency attribute




The source for this attribute is Filtered data - Sproc_Latency.Warehouse name

SPROC_LATENCY or CDR_SERVI1Dropped Requests attribute

DescriptionThe current number of requests that have been dropped by the database becausethe requests have timed out.



The source for this attribute is Filtered data - Dropped_Requests.Warehouse name

DROPPED_REQUESTS or CDR_SERVI8Deadlock Failures attribute

DescriptionThe current number of deadlock failures that have occurred.



The source for this attribute is Filtered data - Deadlock_Failures.


Warehouse nameDEADLOCK_FAILURES or CDR_SERVI9

Severe SQL Errors attributeDescription

The current number of severe SQL errors that have occurred.Type



The source for this attribute is Filtered data - Severe_SQL_Errors.Warehouse name

SEVERE_SQL_ERRORS or CDR_SERV12Fatal SQL Errors attribute

DescriptionThe current number of fatal SQL errors that have occurred.



The source for this attribute is Filtered data - Fatal_SQL_Errors.Warehouse name

FATAL_SQL_ERRORS or CDR_SERV13Throttled Requests (Per Sec) attribute

DescriptionThe number of requests that are currently rejected by the server per second dueto high database queue latency.



The source for this attribute is Filtered data - Throttled_Requests_Per_Sec.Warehouse name

THROTTLED_REQUESTS_PER_SEC or CDR_SERV14Throttled Requests attribute

DescriptionThe current number of requests that have been rejected by the server due to highdatabase queue latency.

TypeInteger (64-bit gauge) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:


v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Filtered data - Throttled_Requests.Warehouse name

THROTTLED_REQUESTS or CDR_SERV15

CDR Service Read attribute groupThis attribute group contains attributes that are related to MSMQ read operations, which are performedby CDR Service.Historical group


The following list contains information about each attribute in the CDR Service Read attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPMessages Failed Validation attribute

DescriptionThe total number of messages for which validation failed since the service wasstarted.



The source for this attribute is Filtered data - Messages_Failed_Validation.Warehouse name

MESSAGES_FAILED_VALIDATION or CDR_SERVIIDropped Messages From MSMQ attribute

DescriptionThe total number of messages that have been dropped from the MSMQ on theCDR Server since the service was started.




The source for this attribute is Filtered data - Dropped_Messages_From_MSMQ.Warehouse name

DROPPED_MESSAGES_FROM_MSMQ or CDR_SERVI0Dropped Messages From MSMQ (Per Sec) attribute

DescriptionThe rate at which messages have been dropped from the MSMQ on the CDRServer.



The source for this attribute is Filtered data -Dropped_Messages_From_MSMQ_Per_Sec.

Warehouse nameDROPPED_MESSAGES_FROM_MSMQ_PER_SEC or CDR_SERVI1

Aborted Transactions attributeDescription

The total number of MSMQ read operations that have been abruptly stoppedsince the service was started.



The source for this attribute is Filtered data - Aborted_Transactions.Warehouse name

ABORTED_TRANSACTIONS or CDR_SERVI2Aborted Transactions (Per Sec) attribute

DescriptionThe rate at which MSMQ read operations are abruptly stopped.




SourceThe source for this attribute is Filtered data - Aborted_Transactions_Per_Sec.

Warehouse nameABORTED_TRANSACTIONS_PER_SEC or CDR_SERVI3

CDR Service Write attribute groupThis attribute group contains attributes that are related to SQL database write operations, which areperformed by the CDR Service.Historical group


The following list contains information about each attribute in the CDR Service Write attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPMessages Write Failures attribute

DescriptionThe total number of messages that have failed to be written to the SQL databasesince the service was started.



The source for this attribute is Filtered data - Messages_Write_Failures.Warehouse name

MESSAGES_WRITE_FAILURES or CDR_SERVI1Messages Write Failures (Per Sec) attribute

DescriptionThe rate at which messages have failed to be written to the SQL database.

TypeReal number (64-bit gauge) with 2 decimal places of precision with enumeratedvalues. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:v Value Exceeds Maximum (9223372036854775807)




The source for this attribute is Filtered data - Messages_Write_Failures_Per_Sec.Warehouse name

MESSAGES_WRITE_FAILURES_PER_SEC or CDR_SERVI2

CWA Authentication attribute groupThis attribute group contains attributes that are related to the Authentication Module of CWA.Historical group


The following list contains information about each attribute in the CWA Authentication attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPName attribute: This attribute is a key attribute.

DescriptionThe name of the CWA instance.

TypeString

SourceThe source for this attribute is Derived - instanceName(0).

Warehouse nameNAME

Successful Form Based Authentication Logon Attempts attributeDescription

The total number of successful logon attempts that used form-basedauthentication since the CWA virtual server was started.




SourceThe source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 001 - Successful forms auth logons.

Warehouse nameSUCCESSFUL_FORM_BASED_AUTHENTICATION_LOGON_ATTEMPTS orCWA_001_SU

Percent Successful Form Based Authentication Logon Attempts attributeDescription

The total percentage of successful logon attempts that use form-basedauthentication.



The source for this attribute is Derived -(Successful_Form_Based_Authentication_Logon_Attempts /(Successful_Form_Based_Authentication_Logon_Attempts +Failed_Form_Based_Authentication_Logon_Attempts)) * 100.

Warehouse namePERCENT_SUCCESSFUL_FORM_BASED_AUTHENTICATION_LOGON_ATTEMPTS or CWA_103_PS

Successful Form Based Authentication Logon Attempts (Per Sec) attributeDescription

The current number of successful logon attempts per second that use form-basedauthentication.



The source for this attribute is Perfmon -CWA - 01 - Authentication Module\*\CWA - 002 - Successful forms auth logon attempts / sec.

Warehouse nameSUCCESSFUL_FORM_BASED_AUTHENTICATION_LOGON_ATTEMPTS_PER_SEC or CWA_002_SU

Failed Form Based Authentication Logon Attempts attributeDescription

The total number of failed logon attempts that used form-based authenticationsince the CWA virtual server was started.





The source for this attribute is Perfmon -CWA - 01 - Authentication Module\*\CWA - 003 - Forms auth logon failures.

Warehouse nameFAILED_FORM_BASED_AUTHENTICATION_LOGON_ATTEMPTS orCWA_003_FO

Percent Failed Form Based Authentication Logon Attempts attributeDescription

The total percentage of failed logon attempts that use form-based authentication.Type



The source for this attribute is Derived -(Failed_Form_Based_Authentication_Logon_Attempts /(Successful_Form_Based_Authentication_Logon_Attempts +Failed_Form_Based_Authentication_Logon_Attempts)) * 100.

Warehouse namePERCENT_FAILED_FORM_BASED_AUTHENTICATION_LOGON_ATTEMPTS orCWA_102_PF

Failed Form Based Authentication Logon Attempts (Per Sec) attributeDescription

The current number of failed logon attempts per second that use form-basedauthentication.



The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 004 - Forms auth logon failures / sec.

Warehouse nameFAILED_FORMS_BASED_AUTHENTICATION_LOGON_ATTEMPTS_PER_SECor CWA_004_FO

Successful IWA Logon Attempts attributeDescription

The total number of successful logon attempts that used IWA since the CWAvirtual server was started.

TypeInteger (64-bit counter) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:




The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 005 - Successful IWA auth logons.

Warehouse nameSUCCESSFUL_IWA_LOGON_ATTEMPTS or CWA_005_SU

Percent Successful IWA Logon Attempts attributeDescription

The total percentage of successful logon attempts that use IWA.Type



The source for this attribute is Derived - (Successful_IWA_Logon_Attempts /(Successful_IWA_Logon_Attempts + Failed_IWA_Logon_Attempts)) * 100.

Warehouse namePERCENT_SUCCESSFUL_IWA_LOGON_ATTEMPTS or CWA_101_PS

Successful IWA Logon Attempts (Per Sec) attributeDescription

The current number of successful logon attempts per second that use IWA.Type



The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 006 - Successful IWA auth logon attempts / sec.

Warehouse nameSUCCESSFUL_IWA_LOGON_ATTEMPTS_PER_SEC or CWA_006_SU

Failed IWA Logon Attempts attributeDescription

The total number of failed logon attempts that used IWA since the CWA virtualserver was started.



The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 007 - IWA auth logon failures.


Warehouse nameFAILED_IWA_LOGON_ATTEMPTS or CWA_007_IW

Percent Failed IWA Logon Attempts attributeDescription

The total percentage of failed logon attempts that use IWA.Type



The source for this attribute is Derived - (Failed_IWA_Logon_Attempts/(Successful_IWA_Logon_Attempts + Failed_IWA_Logon_Attempts)) * 100.

Warehouse namePERCENT_FAILED_IWA_LOGON_ATTEMPTS or CWA_100_PF

Failed IWA Logon Attempts (Per Sec) attributeDescription

The current number of failed logon attempts per second that use IWA.Type



The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 008 - IWA auth logon failures / sec.

Warehouse nameFAILED_IWA_LOGON_ATTEMPTS_PER_SEC or CWA_008_IW

Outstanding Authorization Attempts attributeDescription

The total number of logon attempts that have been authenticated but are not yetlogged on to OCS since the CWA virtual server was started.



The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 009 - Outstanding authorization attempts.

Warehouse nameOUTSTANDING_AUTHORIZATION_ATTEMPTS or CWA_009_OU

Denied Authorizations attributeDescription

The total number of authenticated logon attempts for which authorization wasdenied since the CWA virtual server was started.




The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 010 - Authorizations denied.

Warehouse nameDENIED_AUTHORIZATIONS or CWA_010_AU

Denied Authorizations (Per Sec) attributeDescription

The rate at which authorization is currently denied for authenticated logonattempts.



The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 011 - Authorizations denied / sec.

Warehouse nameDENIED_AUTHORIZATIONS_PER_SEC or CWA_011_AU

Total LDAP Errors attributeDescription

The total number of authorization failures that occurred due to errors in theLDAP bind and LDAP search operations since the CWA virtual server wasstarted.



The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 012 - LDAP error total.

Warehouse nameTOTAL_LDAP_ERRORS or CWA_012_LD

LDAP Errors (Per Sec) attributeDescription

The rate at which authorization failures have occurred due to errors in the LDAPbind and LDAP search operations.





The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 013 - LDAP errors / sec.

Warehouse nameLDAP_ERRORS_PER_SEC or CWA_013_LD

Average Latency For Successful Authorization attributeDescription

The average time (in milliseconds) that is currently taken by the server tocomplete a successful authorization.



The source for this attribute is Perfmon - CWA - 01 - AuthenticationModule\*\CWA - 016 - Average latency for successful authorization.

Warehouse nameAVERAGE_LATENCY_FOR_SUCCESSFUL_AUTHORIZATION or CWA_016_AV

CWA Directory Search attribute groupThis attribute group contains attributes that are related to CWA Active Directory search operations.Historical group


The following list contains information about each attribute in the CWA Directory Search attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP


Name attribute: This attribute is a key attribute.Description

The name of the CWA instance.Type

StringSource

The source for this attribute is Derived - instanceName(0).Warehouse name

NAMEOutstanding Search Requests attribute

DescriptionThe total number of outstanding Active Directory search requests since the CWAvirtual server was started.



The source for this attribute is Perfmon - CWA - 00 - Directory Search\*\CWA -000 - Outstanding searches.

Warehouse nameOUTSTANDING_SEARCH_REQUESTS or CWA_000_OU

Total Search Requests attributeDescription

The total number of Active Directory search requests that have been performedsince the CWA virtual server was started.



The source for this attribute is Perfmon - CWA - 00 - Directory Search\*\CWA -001 - Total searches.

Warehouse nameTOTAL_SEARCH_REQUESTS or CWA_001_TO

Search Rate (Per Sec) attributeDescription

The rate at which search operations are currently performed by the CWA server.Type




SourceThe source for this attribute is Perfmon - CWA - 00 - Directory Search\*\CWA -002 - Searches / sec.

Warehouse nameSEARCH_RATE_PER_SEC or CWA_002_SE

LDAP Errors attributeDescription

The total number of LDAP errors that have occurred during CWA ActiveDirectory search operations since the CWA virtual server was started.



The source for this attribute is Perfmon - CWA - 00 - Directory Search\*\CWA -003 - LDAP errors.

Warehouse nameLDAP_ERRORS or CWA_003_LD

LDAP Errors (Per Sec) attributeDescription

The rate at which LDAP errors have currently occurred during Active Directorysearch operations.



The source for this attribute is Perfmon - CWA - 00 - Directory Search\*\CWA -004 - LDAP errors / sec.

Warehouse nameLDAP_ERRORS_PER_SEC or CWA_004_LD

Total Search Requests Denied attributeDescription

The total number of CWA client search requests that were denied since the CWAvirtual server was started.



The source for this attribute is Perfmon - CWA - 00 - Directory Search\*\CWA -005 - Total searches denied because the configured limit was exceeded.

Warehouse nameTOTAL_SEARCH_REQUESTS_DENIED or CWA_005_TO


Search Latency attributeDescription

The average time (in milliseconds) that is currently taken by the server toperform a CWA LDAP search operation.



The source for this attribute is Perfmon - CWA - 00 - Directory Search\*\CWA -006 - Search Latency (ms).

Warehouse nameSEARCH_LATENCY or CWA_006_SE

CWA Security attribute groupThis attribute group contains attributes that are related to the CWA security.Historical group


The following list contains information about each attribute in the CWA Security attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe name of the CWA instance.

TypeString


Warehouse nameNAME

Requests Rejected Due To Invalid Ticket attributeDescription

The total number of requests that have been rejected since the CWA virtual serverwas started.




The source for this attribute is Perfmon - CWA - 02 - Security\*\CWA - 000 -Requests rejected due to invalid ticket.

Warehouse nameREQUESTS_REJECTED_DUE_TO_INVALID_TICKET or CWA_000_RE

Requests Rejected Due To Invalid Ticket (Per Sec) attributeDescription

The rate at which requests are currently rejected.Type



The source for this attribute is Perfmon - CWA - 02 - Security\*\CWA - 001 -Requests rejected due to invalid ticket / sec.

Warehouse nameREQUESTS_REJECTED_DUE_TO_INVALID_TICKET_PER_SEC or CWA_001_RE

CWA User Sessions attribute groupThis attribute group contains data that is related to the CWA user sessions.Historical group


The following list contains information about each attribute in the CWA User Sessions attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP


Name attribute: This attribute is a key attribute.Description

The name of the CWA instance.Type

StringSource

The source for this attribute is Derived - instanceName(0).Warehouse name

NAMETotal Sessions attribute

DescriptionThe total number of user sessions that have been initiated with OCS since theCWA virtual server was started.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 000 - Total sessions.

Warehouse nameTOTAL_SESSIONS or CWA_000_TO

Sessions (Per Sec) attributeDescription

The rate at which user sessions have currently logged on to OCS.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 001 - Sessions / sec.

Warehouse nameSESSIONS_PER_SEC or CWA_001_SE

Active Sessions attributeDescription

The number of CWA user sessions that are currently active.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 002 - Sessions.


Warehouse nameACTIVE_SESSIONS or CWA_002_SE

Sessions Failed To Log On attributeDescription

The total number of user sessions that have been initiated from CWA clients butfailed to log on to OCS since the CWA virtual server was started.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 004 - Sessions failed to sign in.

Warehouse nameSESSIONS_FAILED_TO_LOGON or CWA_004_SE

Sessions Failed To Log On (Per Sec) attributeDescription

The rate at which CWA user sessions have been initiated from CWA clients butcurrently failed to log on to OCS.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 005 - Sessions failed to sign in / sec.

Warehouse nameSESSIONS_FAILED_TO_SIGN_IN_PER_SEC or CWA_005_SE

Sessions Logging attributeDescription

The number of CWA user sessions that are currently logging on to OCS.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 006 - Sessions signing in.

Warehouse nameSESSIONS_LOGGING or CWA_006_SE

Total Timed Out Sessions attributeDescription

The total number of CWA user sessions that have been timed out because of acommunication failure since the CWA virtual server was started.




The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 007 - Total sessions timed out.

Warehouse nameTOTAL_TIMED_OUT_SESSIONS or CWA_007_TO

Timed Out Sessions (Per Sec) attributeDescription

The rate at which CWA user sessions have currently timed out.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 008 - Sessions timeout / sec.

Warehouse nameTIMED_OUT_SESSIONS_PER_SEC or CWA_008_SE

Average Session Logon Latency attributeDescription

The average time (in milliseconds) that is taken by a CWA user to establish anOCS session.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 009 - Average session sign in latency (ms).

Warehouse nameAVERAGE_SESSION_LOGON_LATENCY or CWA_009_AV

Average Session Lifetime (Sec) attributeDescription

The average duration (in seconds) of a CWA session.Type

Real number (64-bit gauge) with 2 decimal places of precision with enumeratedvalues. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:v Value Exceeds Maximum (9223372036854775807)




The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 011 - Average session lifetime (sec).

Warehouse nameAVERAGE_SESSION_LIFETIME_SEC or CWA_011_AV

Total Requests attributeDescription

The total number of requests that have been processed in the user session servicesince the CWA virtual server was started.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 013 - Total requests.

Warehouse nameTOTAL_REQUESTS or CWA_013_TO

Requests (Per Sec) attributeDescription

The rate at which new session requests are currently sent from the CWA clients toOCS.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 014 - Requests / sec.

Warehouse nameREQUESTS_PER_SEC or CWA_014_RE

Requests In Processing attributeDescription

The number of CWA client requests that are currently being processed.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 015 - Requests in processing.


Warehouse nameREQUESTS_IN_PROCESSING or CWA_015_RE

Total Failed Requests attributeDescription

The total number of requests that failed to process since the CWA virtual serverwas started.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 018 - Total requests failed.

Warehouse nameTOTAL_FAILED_REQUESTS or CWA_018_TO

Failed Requests (Per Sec) attributeDescription

The rate at which CWA client requests have currently failed to process.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 019 - Requests failed / sec.

Warehouse nameFAILED_REQUESTS_PER_SEC or CWA_019_RE

Total IM Sessions attributeDescription

The total number of instant messaging sessions that have been established sincethe CWA virtual server was started.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 023 - Total instant message sessions.

Warehouse nameTOTAL_IM_SESSIONS or CWA_023_TO

Instant Message Sessions (Per Sec) attributeDescription

The rate at which instant messaging sessions are currently established.




The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 024 - Instant message sessions / sec.

Warehouse nameINSTANT_MESSAGE_SESSIONS_PER_SEC or CWA_024_IN

Instant Message Sessions attributeDescription

The number of instant messaging sessions that are currently active.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 025 - Instant message sessions.

Warehouse nameINSTANT_MESSAGE_SESSIONS or CWA_025_IN

Total Instant Messages Sent attributeDescription

The total number of instant messages that have been sent since the CWA virtualserver was started.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 026 - Total instant messages sent.

Warehouse nameTOTAL_INSTANT_MESSAGES_SENT or CWA_026_TO

Instant Messages Sent (Per Sec) attributeDescription

The rate at which instant messages are currently sent.Type




The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 027 - Instant messages sent / sec.

Warehouse nameINSTANT_MESSAGES_SENT_PER_SEC or CWA_027_IN

Total Instant Messages Failed To Deliver attributeDescription

The total number of instant messages for which delivery failed since the CWAvirtual server was started.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 028 - Total instant messages failed to deliver.

Warehouse nameTOTAL_INSTANT_MESSAGES_FAILED_TO_DELIVER or CWA_028_TO

Instant Messages Failed To Deliver (Per Sec) attributeDescription

The rate at which instant messages have currently failed to be delivered.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 029 - Instant messages failed to deliver / sec.

Warehouse nameINSTANT_MESSAGES_FAILED_TO_DELIVER_PER_SEC or CWA_029_IN

Total Instant Messages Received attributeDescription

The total number of instant messages that have been received since the CWAvirtual server was started.



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 030 - Total instant messages received.

Warehouse nameTOTAL_INSTANT_MESSAGES_RECEIVED or CWA_030_TO


Instant Messages Received (Per Sec) attributeDescription

The rate at which instant messages are currently received.Type



The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 031 - Instant messages received / sec.

Warehouse nameINSTANT_MESSAGES_RECEIVED_PER_SEC or CWA_031_IN

Server Throttling State attributeDescription

The throttling state of the IM server.Type

Integer with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v Throttling is off (0)v Throttling is on (due to low available memory) (1)v Throttling is on (due to high system CPU usage) (2)v Throttling is on (due to both, low available memory and high CPU usage) (3)


The source for this attribute is Perfmon - CWA - 03 - User session Service\*\CWA- 033 - Server throttling state.

Warehouse nameSERVER_THROTTLING_STATE or CWA_033_SE

Event Log attribute groupThe Event Log attribute group contains any event log entries that pertain to this application.Historical group


The following list contains information about each attribute in the Event Log attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE

Log Name attributeDescription

The name of the event log - Application, System, Security or anapplication-specific log.


TypeString

Warehouse nameLOG_NAME or LOGNAME

Event Source attributeDescription

The event source defined by the application.Type

StringWarehouse name

EVENT_SOURCE or EVTSOURCEEvent Type attribute

DescriptionEvent Type - Error(0), Warning(1), Informational(2), Audit_Success(3),Audit_Failure(4), Unknown(5).

TypeInteger with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v Error (0)v Warning (1)v Informational (2)v Audit Success (3)v Audit Failure (4)v Unknown (5)

Any other value is the value returned by the agent in the Tivoli Enterprise Portal.Warehouse name

EVENT_TYPE or EVTTYPEEvent ID attribute

DescriptionThe ID of the event.

TypeInteger (32-bit counter)

Warehouse nameEVENT_ID or EVTID

Event Category attributeDescription

The Category of the event.Type

String with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v None (None)


EVENT_CATEGORY or EVTCATEGMessage attribute

DescriptionThe event message.

TypeString

Warehouse nameMESSAGE

Time Generated attribute


DescriptionThe time the event was generated.

TypeTimestamp

Warehouse nameTIME_GENERATED or TIMESTAMP

IM CCCP Processing attribute groupThis attribute group contains attributes that include performance monitoring data that is related to thecentralized conference control protocol (CCCP) processing of Instant Messaging (IM) operations.Historical group


The following list contains information about each attribute in the IM CCCP Processing attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe total number of CCCP messages that have been sent by the OCS clients tothe IM MCU since the service was started.




CCCP_MESSAGES_SENT or IMMCU_008CCCP Messages Received attribute







CCCP_MESSAGES_RECEIVED or IMMCU_000CCCP Messages Failed attribute





CCCP_MESSAGES_FAILED or IMMCU_018CCCP Notifications Sent attribute

DescriptionThe total number of CCCP notifications that have been sent by the IM MCU sincethe service was started.



The source for this attribute is Filtered data - CCCP_Notifications_Sent.Warehouse name

CCCP_NOTIFICATIONS_SENT or IMMCU_014CCCP Notifications Received attribute

DescriptionThe total number of CCCP notifications that have been received by the IM MCUsince the service was started.




CCCP_NOTIFICATIONS_RECEIVED or IMMCU_006CCCP Messages Sent (Per Sec) attribute


DescriptionThe number of CCCP messages that are currently sent by the OCS clients to theIM MCU per second.



The source for this attribute is Filtered data - CCCP_Messages_Sent_Per_Sec.Warehouse name

CCCP_MESSAGES_SENT_PER_SEC or IMMCU_009CCCP Messages Received (Per Sec) attribute

DescriptionThe number of CCCP messages that are currently received by the OCS clients persecond.




CCCP_MESSAGES_RECEIVED_PER_SEC or IMMCU_001CCCP Notifications Sent (Per Sec) attribute

DescriptionThe number of CCCP notifications that are currently sent by the IM MCU persecond.




CCCP_NOTIFICATIONS_SENT_PER_SEC or IMMCU_015CCCP Notifications Received (Per Sec) attribute

DescriptionThe number of CCCP notifications that are currently received by the IM MCU persecond.






Warehouse nameCCCP_NOTIFICATIONS_RECEIVED_PER_SEC or IMMCU_007

CCCP Requests Sent attributeDescription

The total number of CCCP requests that have been sent by the OCS clients to theIM MCU since the service was started.




CCCP_REQUESTS_SENT or IMMCU_010CCCP Requests Received attribute





CCCP_REQUESTS_RECEIVED or IMMCU_002CCCP Responses Sent attribute

DescriptionThe total number of CCCP responses that have been sent by the IM MCU to theOCS clients since the service was started.



The source for this attribute is Filtered data - CCCP_Responses_Sent.


Warehouse nameCCCP_RESPONSES_SENT or IMMCU_012

CCCP Responses Received attributeDescription

The total number of CCCP responses that have been received by the IM MCUsince the service was started.




CCCP_RESPONSES_RECEIVED or IMMCU_004CCCP Requests Sent (Per Sec) attribute

DescriptionThe number of CCCP requests that are currently sent by the OCS clients to theIM MCU per second.




CCCP_REQUESTS_SENT_PER_SEC or IMMCU_011CCCP Requests Received (Per Sec) attribute





CCCP_REQUESTS_RECEIVED_PER_SEC or IMMCU_003CCCP Responses Sent (Per Sec) attribute

DescriptionThe number of CCCP responses that are currently sent by the IM MCU to theOCS clients per second.





CCCP_RESPONSES_SENT_PER_SEC or IMMCU_013CCCP Responses Received (Per Sec) attribute

DescriptionThe number of CCCP responses that are currently received by the IM MCU persecond.




CCCP_RESPONSES_RECEIVED_PER_SEC or IMMCU_005Average Processing Time of Incoming CCCP Messages attribute





Warehouse nameAVERAGE_PROCESSING_TIME_OF_INCOMING_CCCP_MESSAGES orASMCU_031_

IM Conferencing attribute groupThis attribute group contains attributes that are related to the OCS IM MCUs.Historical group


The following list contains information about each attribute in the IM Conferencing attributegroup:


Node attribute: This attribute is a key attribute.Description

The managed system name of the agent.Type

StringSource


NODETimestamp attribute

DescriptionThe local time at the agent when the data was collected .

TypeString



Active Conferences attributeDescription

The number of conferences that are currently active.Type




ACTIVE_CONFERENCES or IMMCU_000Connected Users attribute

DescriptionThe number of users that are currently connected in all conferences.



The source for this attribute is Filtered data - Connected_Users.Warehouse name

CONNECTED_USERS or IMMCU_001Incoming Messages (Per Sec) attribute

DescriptionThe total number of incoming instant messages per second in all conferences.





The source for this attribute is Filtered data - Incoming_Messages_Per_Sec.Warehouse name

INCOMING_MESSAGES_PER_SEC or IMMCU_005Outgoing Messages (Per Sec) attribute

DescriptionThe total number of outgoing instant messages per second in all conferences.



The source for this attribute is Filtered data - Outgoing_Messages_Per_Sec.Warehouse name

OUTGOING_MESSAGES_PER_SEC or IMMCU_007Incoming Messages attribute

DescriptionThe total number of incoming instant messages in all conferences since theservice was started.



The source for this attribute is Filtered data - Incoming_Messages.Warehouse name

INCOMING_MESSAGES or IMMCU_004Outgoing Messages attribute

DescriptionThe total number of outgoing instant messages in all conferences since the servicewas started.



The source for this attribute is Filtered data - Outgoing_Messages.Warehouse name

OUTGOING_MESSAGES or IMMCU_006


IM MCU State and Performance attribute groupThis attribute group collects data that tracks the state and performance of the IM MCU.Historical group


The following list contains information about each attribute in the IM MCU State andPerformance attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPMCU State attribute

DescriptionThe current state of an MCU based on the number of conferences that areassigned to the MCU. The state can be normal, loaded, full, or unavailable.




MCU_STATE or IMMCU_005MCU Draining State attribute






MCU_DRAINING_STATE or IMMCU_006_

Instant Messaging attribute groupThis attribute group contains attributes that are related to instant text messaging in the OCS.Historical group


The following list contains information about each attribute in the Instant Messaging attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPFile Transfer Messages Rejected attribute

DescriptionThe number of file transfer request messages that have been rejected for instantmessaging conversations and group conferences since the service was started.



The source for this attribute is Filtered data - File_Transfer_Messages_Rejected.Warehouse name

FILE_TRANSFER_MESSAGES_REJECTED or IIMFILTER0Clickable URL Messages Rejected attribute

DescriptionThe number of instant messages containing active URLs that have been rejectedby the server since the service was started.





The source for this attribute is Filtered data - Clickable_URL_Messages_Rejected.Warehouse name

CLICKABLE_URL_MESSAGES_REJECTED or IIMFILTER1Clickable URL Messages Modified attribute

DescriptionThe number of instant messages containing active URLs that have been modifiedby the server since the service was started.



The source for this attribute is Filtered data - Clickable_URL_Messages_Modified.Warehouse name

CLICKABLE_URL_MESSAGES_MODIFIED or IIMFILTER2Active Messages attribute

DescriptionThe number of active messages that are currently processed by the application.



The source for this attribute is Filtered data - Active_Messages.Warehouse name

ACTIVE_MESSAGES or IIMFILTER3Messages Processed attribute

DescriptionThe number of messages that have been processed for an instant text messagingconversation since the service was started.



The source for this attribute is Filtered data - Messages_Processed.Warehouse name

MESSAGES_PROCESSED or IIMFILTERService Unavailable Responses attribute

DescriptionThe number of 503 (Service Unavailable) response code messages that have beengenerated since the service was started.




The source for this attribute is Filtered data - Service_Unavailable_Responses.Warehouse name

SERVICE_UNAVAILABLE_RESPONSES or IIMFILTER4

Lync Media Quality attribute groupThis attribute group contains attributes that are related to monitoring the performance of the mediaengine. This attribute group is applicable only to Lync Server.Historical group


The following list contains information about each attribute in the Lync Media Quality attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe name of the Audio/Video Conferencing Server instance.

TypeString


Warehouse nameNAME

Conferences Processed (Per Sec) attributeDescription

The rate at which audio and video conferences are processed.Type

Real number (64-bit gauge) with 2 decimal places of precision with enumeratedvalues. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:




The source for this attribute is Perfmon - LS:MEDIA - 03 - Private\*\MEDIA - 002- Total conference processed/sec.

Warehouse nameCONFERENCES_PROCESSED_PER_SEC or MEDIA_000_

Average Conference Processing Time (microseconds) attributeDescription

The average time (in microseconds) that is required by the Audio/VideoConferencing Server to process a conference.



The source for this attribute is Perfmon - LS:MEDIA - 03 - Private\*\MEDIA - 003- Average Conference Processing Time.

Warehouse nameAVERAGE_CONFERENCE_PROCESSING_TIME or MEDIA_001_

Packets Dropped In Transport attributeDescription

The total number of data packets that have been dropped while transferring databetween two or more Lync clients since the server was started.



The source for this attribute is Perfmon - LS:MEDIA - 03 - Private\*\MEDIA - 041- Number of packets dropped in transport.

Warehouse namePACKETS_DROPPED_IN_TRANSPORT or MEDIA_002_

Lync Server Roles attribute groupThis attribute group displays the information about the Lync Server roles.Historical group

This attribute group is not eligible for use with Tivoli Data Warehouse.Attribute descriptions

The following list contains information about each attribute in the Lync Server Roles attributegroup:Node attribute: This attribute is a key attribute.


TypeString





StringSource

The source for this attribute is agent.FQDN attribute

DescriptionThe fully qualified domain name (FQDN) of the computer where the Lync Serverrole is installed.

TypeString

SourceThe source for this attribute is Script data.

Installed Role attributeDescription

The Lync Server role that is installed on the computer.Type

StringSource

The source for this attribute is Script data.

Lync Web Relay attribute groupThis attribute group contains attributes that provide information about the Web Relay module of the LyncWeb App (LWA). This attribute group is applicable only for Lync Server.Historical group


The following list contains information about each attribute in the Lync Web Relay attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPActive SIP Connections attribute

DescriptionThe number of SIP connections that are currently active.




The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 000 - Active Sip Connections.

Warehouse nameACTIVE_SIP_CONNECTIONS or WEBRELAY_0

Active SIP Connections for Anonymous Users attributeDescription

The number of SIP connections that are currently active for the anonymous LWAusers.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 001 - Active Sip Connections for anonymous users.

Warehouse nameACTIVE_SIP_CONNECTIONS_FOR_ANONYMOUS_USERS or WEBRELAY_1

Active SIP Connections for Authenticated Users attributeDescription

The number of SIP connections that are active for the authenticated LWA users.Type



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 002 - Active Sip Connections for authenticated users.

Warehouse nameACTIVE_SIP_CONNECTIONS_FOR_AUTHENTICATED_USERS orWEBRELAY_2

Incoming App Share Connection Requests attributeDescription

The number of App Share connection requests that are sent by the LWA userssince the server was started.




The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 003 - Incoming App Share Connection Request.

Warehouse nameINCOMING_APP_SHARE_CONNECTION_REQUESTS or WEBRELAY_3

Incoming Anonymous App Share Connection Requests attributeDescription

The number of App Share connection requests that are sent by the anonymousLWA users since the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 004 - Incoming Anonymous App Share ConnectionRequest.

Warehouse nameINCOMING_ANONYMOUS_APP_SHARE_CONNECTION_REQUESTS orWEBRELAY_4

Incoming Authenticated App Share Connection Requests attributeDescription

The number of App Share connection requests that are sent by the authenticatedLWA users since the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 005 - Incoming Authenticated App Share ConnectionRequest.

Warehouse nameINCOMING_AUTHENTICATED_APP_SHARE_CONNECTION_REQUESTS orWEBRELAY_5

SIP Connection Failures attributeDescription

The number of times that the SIP connections failed since the server was started.Type

Integer (64-bit counter) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)



SourceThe source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 006 - Sip Connection Failures.

Warehouse nameSIP_CONNECTION_FAILURES or WEBRELAY_6

SIP Connection Failures (Per Sec) attributeDescription

The rate at which the SIP connections have failed.Type



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 007 - Sip Connection Failures per second.

Warehouse nameSIP_CONNECTION_FAILURES_PER_SEC or WEBRELAY_7

SIP Local Connection Failures attributeDescription

The number of times that the local SIP connections failed since the server wasstarted.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 008 - Sip Local Connection Failures.

Warehouse nameSIP_LOCAL_CONNECTION_FAILURES or WEBRELAY_8

SIP External Connection Failures attributeDescription

The number of times that the external SIP connections failed since the server wasstarted.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 009 - Sip External Connection Failures.

Warehouse nameSIP_EXTERNAL_CONNECTION_FAILURES or WEBRELAY_9

SIP Authentication Failures attribute


DescriptionThe number of times that the SIP authentication requests failed since the serverwas started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 010 - Sip Authentication Failures.

Warehouse nameSIP_AUTHENTICATION_FAILURES or WEBRELAY10

SIP Authentication Failures (Per Sec) attributeDescription

The rate at which the SIP authentication requests have failed.Type



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 011 - Sip Authentication Failures per second.

Warehouse nameSIP_AUTHENTICATION_FAILURES_PER_SEC or WEBRELAY11

SIP Authenticated User Authentication Failures attributeDescription

The number of times that the SIP authentication requests failed for theauthenticated LWA users since the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 012 - Sip Authenticated User Authentication Failures.

Warehouse nameSIP_AUTHENTICATED_USER_AUTHENTICATION_FAILURES or WEBRELAY12

SIP Anonymous User Authentication Failures attributeDescription

The number of times that the SIP authentication requests failed for theanonymous LWA users since the server was started.





The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 013 - Sip Anonymous User Authentication Failures.

Warehouse nameSIP_ANONYMOUS_USER_AUTHENTICATION_FAILURES or WEBRELAY13

Average SIP Session Creation Time attributeDescription

The average time (in milliseconds) that is taken to start an SIP session.Type



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 014 - Average Sip Session creation time (msec).

Warehouse nameAVERAGE_SIP_SESSION_CREATION_TIME or WEBRELAY14

Active App Share Connections attributeDescription

The number of App Share connections that are currently active.Type



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 016 - Active AppShare Connections.

Warehouse nameACTIVE_APP_SHARE_CONNECTIONS or WEBRELAY15

Active App Share Connections for Anonymous Users attributeDescription

The number of App Share connections that are currently active for anonymoususers.




SourceThe source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 017 - Active AppShare Connections for anonymous users.

Warehouse nameACTIVE_APP_SHARE_CONNECTIONS_FOR_ANONYMOUS_USERS orWEBRELAY16

Active App Share Connections for Authenticated User attributeDescription

The number of App Share connections that are currently active for authenticatedusers.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 018 - Active AppShare Connections for authenticatedusers.

Warehouse nameACTIVE_APP_SHARE_CONNECTIONS_FOR_AUTHENTICATED_USER orWEBRELAY17

Active Data Collaboration Connections from Data Collaboration MCUs attributeDescription

The number of active data collaboration connections that are currently establishedwith the Data Collaboration MCUs.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 019 - Active Data Collaboration Connections from DataCollaboraton MCUs.

Warehouse nameACTIVE_DATA_COLLABORATION_CONNECTIONS_FROM_MCUS orWEBRELAY18

Active Data Collaboration Connections from Clients attributeDescription

The number of active data collaboration connections that are currently establishedwith the LWA clients.




SourceThe source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 020 - Active Data Collaboration Connections from clients.

Warehouse nameACTIVE_DATA_COLLABORATION_CONNECTIONS_FROM_CLIENTS orWEBRELAY19

Incoming Data Collaboration Connection Requests from Clients attributeDescription

The number of data collaboration connection requests that are sent by the LWAclients since the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 021 - Incoming Data Collaboration Connection Requestsfrom clients.

Warehouse nameINCOMING_DATA_COLLABORATION_CONN_REQ_FROM_CLIENTS orWEBRELAY20

Data Collaboration Client Connections Closed Due To Throttling attributeDescription

The number of data collaboration client connections that were closed because ofthrottling since the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 022 - Number of Data Collaboration client connectionsclosed due to throttling.

Warehouse nameDATA_COLLABORATION_CLIENT_CONN_CLOSED_DUE_TO_THROTTLINGor WEBRELAY21

Data Collaboration Client Connections Closed Due To Throttling (Per Sec) attributeDescription

The rate at which the data collaboration client connections are closed because ofthrottling.




SourceThe source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 023 - Number of Data Collaboration client connectionsclosed due to throttling per second.

Warehouse nameCLOSED_DATA_COLLABORATION_CLIENT_CONN_PER_SEC orWEBRELAY22

Data Collaboration Server Connections Closed Due To Throttling attributeDescription

The number of data collaboration server connections that were closed because ofthrottling since the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 024 - Number of Data Collaboration server connectionsclosed due to throttling.

Warehouse nameDATA_COLLABORATION_SERVER_CONN_CLOSED_DUE_TO_THROTTLINGor WEBRELAY23

Failed Data Collaboration Authentication Requests (Per Sec) attributeDescription

The rate at which the data collaboration requests fail to authenticate to the server.Type



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 025 - Number of failed Data Collaboration authenticationrequest per second.

Warehouse nameFAILED_DATA_COLLABORATION_AUTH_REQUESTS_PER_SEC orWEBRELAY24

Failed Data Collaboration Authentication Requests attributeDescription

The number of data collaboration requests that failed to authenticate to the serversince the server was started.




SourceThe source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 026 - Number of failed Data Collaboration authenticationrequests.

Warehouse nameFAILED_DATA_COLLABORATION_AUTH_REQUESTS or WEBRELAY25

Failed App Share Session Setups attributeDescription

The number of App Share sessions that failed since the server was started.Type



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 027 - Number of failed App Share session setup.

Warehouse nameFAILED_APP_SHARE_SESSION_SETUPS or WEBRELAY26

App Share Sessions Disconnected Abnormally attributeDescription

The number of App Share sessions that disconnected since the server was started.Type



The source for this attribute is Perfmon - LS:WebRelay - 00 -Reach Web Relay Server\*\WEBRELAY - 028 -Number of App Share session disconnected abnormally.

Warehouse nameAPP_SHARE_SESSIONS_DISCONNECTED_ABNORMALLY or WEBRELAY27

Failed Data Collaboration Authentication Requests Due To Invalid Authentication Tokensattribute

DescriptionThe number of data collaboration authentication requests that failed because theauthentication tokens were invalid since the server was started.



The source for this attribute is Perfmon -


LS:WebRelay - 00 - Reach Web Relay Server\*\WEBRELAY - 029 - Number of failed Data Collaboration authentication requestsdue to invalid authentication tokens.

Warehouse nameFAILED_DATA_COLLABORATION_AUTH_REQUESTS_INVALID_AUTH_TOKENS or WEBRELAY28

Failed Data Collaboration Authentication Requests Due To Expired Authentication Tokensattribute

DescriptionThe number of data collaboration authentication requests that failed because theauthentication tokens were expired since the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 030 - Number of failed Data Collaboration authentication requestsdue toexpired authentication tokens.

Warehouse nameFAILED_DATA_COLLABORATION_AUTH_REQUESTS_EXPIRED_AUTH_TOKENS or WEBRELAY29

Data Collaboration Connection Failures with Data Collaboration Servers attributeDescription

The number of data collaboration connections that failed while trying to connectwith the data collaboration servers since the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 031 - Number of Data Collaboration connection failures with DataCollaboration servers.

Warehouse nameDATA_COLLABORATION_CONNECTION_FAILURES_WITH_SERVERS or WEBRELAY30

External Data Collaboration Connection Failures with Data Collaboration Servers attributeDescription

The number of external data collaboration connections that failed while trying toconnect with the data collaboration servers since the server was started.





The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 032 - Number of external Data Collaboration connection failureswith Data Collaboration servers.

Warehouse nameEXTERNAL_DATA_COLLABORATION_CONN_FAILURES_WITH_SERVERS or WEBRELAY31

Local Data Collaboration Connection Failures with Data Collaboration Servers attributeDescription

The number of local data collaboration connections that failed while trying toconnect with the data collaboration servers since the server was started.



The source for this attribute is Perfmon -LS:WebRelay - 00 - Reach Web Relay Server\*\WEBRELAY - 033 - Number of local Data Collaboration connectionfailures with Data Collaboration servers.

Warehouse nameLOCAL_DATA_COLLABORATION_CONN_FAILURES_WITH_SERVERS or WEBRELAY32

Suspended Data Collaboration Client Connections attributeDescription

The number of data collaboration client connections that were suspended sincethe server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 034 - Number of suspended Data Collaboration clientconnections.

Warehouse nameSUSPENDED_DATA_COLLABORATION_CLIENT_CONNECTIONS orWEBRELAY33

Queued Bytes for Data Collaboration Server Connections attributeDescription

The number of data collaboration server connection bytes that are in the queuesince the server was started.





The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 035 - Total number of queued bytes for DataCollaboration Server Connections.

Warehouse nameQUEUED_BYTES_FOR_DATA_COLLABORATION_SERVER_CONNECTIONS orWEBRELAY34

Downloads for Reach Client Page attributeDescription

The number of times that the Reach Client page is downloaded by the LWA userssince the server was started.



The source for this attribute is Perfmon - LS:WebRelay - 00 - Reach Web RelayServer\*\WEBRELAY - 036 - Number of download for Reach Client page.

Warehouse nameDOWNLOADS_FOR_REACH_CLIENT_PAGE or WEBRELAY35

Queued Data for Data Collaboration Server Connections attributeDescription

The amount of data collaboration server connection data (in KB) that is in thequeue since the server was started.



The source for this attribute is Derived -Queued_Bytes_for_Data_Collaboration_Server_Connections / 1024.

Warehouse nameQUEUED_DATA_FOR_DATA_COLLABORATION_SERVER_CONNECTIONS orWEBRELAY36

Media Planning attribute groupThis attribute group contains attributes that track the use of the media engine.Historical group


The following list contains information about each attribute in the Media Planning attributegroup:Node attribute: This attribute is a key attribute.



TypeString


Warehouse nameNODE



StringSource



DescriptionThe name of the Audio/Video Conferencing Server instance.

TypeString with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v N/A (*)


The source for this attribute is Filtered data - Name.Warehouse name

NAMEConferences Started attribute

DescriptionThe total number of audio and video conferences that have been initiated sincethe service was started.



The source for this attribute is Filtered data - Conferences_Started.Warehouse name

CONFERENCES_STARTED or MEDIA_000_Audio Channels Started attribute

DescriptionThe total number of audio channels that have been initiated since the service wasstarted.




The source for this attribute is Filtered data - Audio_Channels_Started.Warehouse name

AUDIO_CHANNELS_STARTED or MEDIA_001_Video Channels Started attribute

DescriptionThe total number of video channels that have been initiated since the service wasstarted.



The source for this attribute is Filtered data - Video_Channels_Started.Warehouse name

VIDEO_CHANNELS_STARTED or MEDIA_002_Conferences with Overloaded Health attribute

DescriptionThe total number of overloaded conferences since the service was started.



The source for this attribute is Derived - (Number_of_Conferences_With_OVERLOADED_Health_R +Number_of_Conferences_With_OVERLOADED_Health ).

Warehouse nameCONFERENCES_WITH_OVERLOADED_HEALTH or MEDIA_011_

Packets Dropped in Flow Control attributeDescription

The total number of packets that have been dropped by the media engine in theflow control since the service was started.



The source for this attribute is Derived - (Number_of_Packets_Dropped_In_Flow_Control_R +Number_of_Packets_Dropped_In_Flow_Control ).

Warehouse namePACKETS_DROPPED_IN_FLOW_CONTROL or MEDIA_012_

Failed End to End Connectivity Checks attribute


DescriptionThe total number of end-to-end connectivity checks that failed between theconferencing clients since the service was started.



The source for this attribute is Derived - (Number_of_Failed_End_To_End_Connectivity_Checks_R +Number_of_Failed_End_To_End_Connectivity_Checks ).

Warehouse nameFAILED_END_TO_END_CONNECTIVITY_CHECKS or MEDIA_013_

MSMQ Operations attribute groupThis attribute group contains attributes that are related to the Microsoft Message Queuing (MSMQ)operations in the Archiving and CDR agent.Historical group


The following list contains information about each attribute in the MSMQ Operations attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPCall Details Recording Messages attribute

DescriptionThe total number of CDR messages that have been sent from the Archiving andCDR agent to the MSMQ since the service was started.




SourceThe source for this attribute is Filtered data - Call_Details_Recording_Messages.

Warehouse nameCALL_DETAILS_RECORDING_MESSAGES or ARCH_AGEN1

Call Details Recording Messages (Per Sec) attributeDescription

The rate at which CDR messages are sent from the Archiving and CDR agent toMSMQ.



The source for this attribute is Filtered data -Call_Details_Recording_Messages_Per_Sec.

Warehouse nameCALL_DETAILS_RECORDING_MESSAGES_PER_SEC or ARCH_AGEN2

Archiving Messages attributeDescription

The total number of Archiving messages that have been sent from the Archivingand Call Detail Recording (CDR) agent to the MSMQ since the service wasstarted.



The source for this attribute is Derived - ( Arch_Messages + Messages ).Warehouse name

ARCHIVING_MESSAGES or ARCH_AGEN5Archiving Messages (Per Sec) attribute

DescriptionThe rate at which Archiving messages are currently sent from the Archiving andCDR agent to the MSMQ.



The source for this attribute is Derived - (Arch_Messages_Per_Sec +Messages_Per_Sec).

Warehouse nameARCHIVING_MESSAGES_PER_SEC or ARCH_AGEN6


OCS2k7 Roles attribute groupThis attribute group displays the details of the Office Communications Server 2007 roles.Historical group


The following list contains information about each attribute in the OCS2k7 Roles attribute group:Node attribute: This attribute is a key attribute.


TypeString




StringSource

The source for this attribute is agent.FQDN attribute

DescriptionThe FQDN of the machine where the OCS 2007 Role is installed.

TypeString


Installed Role attributeDescription

The OCS 2007 role that is installed on the machine.Type

StringSource


OCS2k7R2 Roles attribute groupThis attribute group displays the details of the Office Communications Server 2007 R2 roles.Historical group


The following list contains information about each attribute in the OCS2k7R2 Roles attributegroup:Node attribute: This attribute is a key attribute.


TypeString




String



FQDN attributeDescription

The FQDN of the machine where the OCS 2007 R2 Role is installed.Type

StringSource

The source for this attribute is Script data.Installed Role attribute

DescriptionThe OCS 2007 R2 role that is installed on the machine.

TypeString


Performance Object Status attribute groupThe Performance Object Status attribute group contains information that reflects the status of otherattribute groups so you can see the status of all of the performance objects that make up this applicationall at once. Each of these other performance attribute groups is represented by a row in this table (orother type of view). The status for an attribute group reflects the result of the last attempt to collect datafor that attribute group, which allows you to see whether the agent is performing correctly. Unlike otherattribute groups, the Performance Object Status attribute group does not reflect the state of the monitoredapplication. This attribute group is most often used to determine why data is not available for one of theperformance attribute groups.Historical group


The following list contains information about each attribute in the Performance Object Statusattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPQuery Name attribute: This attribute is a key attribute.

DescriptionThe name of the attribute group.

TypeString


Warehouse nameQUERY_NAME or ATTRGRP

Object Name attributeDescription

The name of the performance object.Type

StringWarehouse name

OBJECT_NAME or OBJNAMEObject Type attribute

DescriptionThe type of the performance object.

TypeInteger with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v WMI (0)v PERFMON (1)v WMI ASSOCIATION GROUP (2)v JMX (3)v SNMP (4)v SHELL COMMAND (5)v JOINED GROUPS (6)v CIMOM (7)v CUSTOM (8)v ROLLUP DATA (9)v WMI REMOTE DATA (10)v LOG FILE (11)v JDBC (12)v CONFIG DISCOVERY (13)v NT EVENT LOG (14)v FILTER (15)v SNMP EVENT (16)v PING (17)v DIRECTOR DATA (18)v DIRECTOR EVENT (19)v SSH REMOTE SHELL COMMAND (20)


OBJECT_TYPE or OBJTYPEObject Status attribute

DescriptionThe status of the performance object.

TypeInteger with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v ACTIVE (0)v INACTIVE (1)


OBJECT_STATUS or OBJSTTSError Code attribute

DescriptionThe error code associated with the query.


TypeInteger with enumerated values. The strings are displayed in the Tivoli EnterprisePortal. The warehouse and queries return the values shown in parentheses. Thefollowing values are defined:v NO ERROR (0)v GENERAL ERROR (1)v OBJECT NOT FOUND (2)v COUNTER NOT FOUND (3)v NAMESPACE ERROR (4)v OBJECT CURRENTLY UNAVAILABLE (5)v COM LIBRARY INIT FAILURE (6)v SECURITY INIT FAILURE (7)v PROXY SECURITY FAILURE (9)v NO INSTANCES RETURNED (10)v ASSOCIATOR QUERY FAILED (11)v REFERENCE QUERY FAILED (12)v NO RESPONSE RECEIVED (13)v CANNOT FIND JOINED QUERY (14)v CANNOT FIND JOIN ATTRIBUTE IN QUERY 1 RESULTS (15)v CANNOT FIND JOIN ATTRIBUTE IN QUERY 2 RESULTS (16)v QUERY 1 NOT A SINGLETON (17)v QUERY 2 NOT A SINGLETON (18)v NO INSTANCES RETURNED IN QUERY 1 (19)v NO INSTANCES RETURNED IN QUERY 2 (20)v CANNOT FIND ROLLUP QUERY (21)v CANNOT FIND ROLLUP ATTRIBUTE (22)v FILE OFFLINE (23)v NO HOSTNAME (24)v MISSING LIBRARY (25)v ATTRIBUTE COUNT MISMATCH (26)v ATTRIBUTE NAME MISMATCH (27)v COMMON DATA PROVIDER NOT STARTED (28)v CALLBACK REGISTRATION ERROR (29)v MDL LOAD ERROR (30)v AUTHENTICATION FAILED (31)v CANNOT RESOLVE HOST NAME (32)v SUBNODE UNAVAILABLE (33)v SUBNODE NOT FOUND IN CONFIG (34)v ATTRIBUTE ERROR (35)v CLASSPATH ERROR (36)v CONNECTION FAILURE (37)v FILTER SYNTAX ERROR (38)v FILE NAME MISSING (39)v SQL QUERY ERROR (40)v SQL FILTER QUERY ERROR (41)v SQL DB QUERY ERROR (42)v SQL DB FILTER QUERY ERROR (43)v PORT OPEN FAILED (44)v ACCESS DENIED (45)v TIMEOUT (46)v NOT IMPLEMENTED (47)v REQUESTED A BAD VALUE (48)v RESPONSE TOO BIG (49)v GENERAL RESPONSE ERROR (50)v SCRIPT NONZERO RETURN (51)v SCRIPT NOT FOUND (52)


v SCRIPT LAUNCH ERROR (53)v CONF FILE DOES NOT EXIST (54)v CONF FILE ACCESS DENIED (55)v INVALID CONF FILE (56)v EIF INITIALIZATION FAILED (57)v CANNOT OPEN FORMAT FILE (58)v FORMAT FILE SYNTAX ERROR (59)v REMOTE HOST UNAVAILABLE (60)v EVENT LOG DOES NOT EXIST (61)v PING FILE DOES NOT EXIST (62)v NO PING DEVICE FILES (63)v PING DEVICE LIST FILE MISSING (64)v SNMP MISSING PASSWORD (65)v DISABLED (66)v URLS FILE NOT FOUND (67)v XML PARSE ERROR (68)v NOT INITIALIZED (69)v ICMP SOCKETS FAILED (70)v DUPLICATE CONF FILE (71)


ERROR_CODE or ERRCODELast Collection Start attribute

DescriptionThe most recent time a data collection of this group started.

TypeTimestamp with enumerated values. The strings are displayed in the TivoliEnterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v NOT collected (0691231190000000)v NOT collected (0000000000000001)


LAST_COLLECTION_START or COLSTRTLast Collection Finished attribute

DescriptionThe most recent time a data collection of this group finished.

TypeTimestamp with enumerated values. The strings are displayed in the TivoliEnterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v NOT collected (0691231190000000)v NOT collected (0000000000000001)


LAST_COLLECTION_FINISHED or COLFINILast Collection Duration attribute

DescriptionThe duration of the most recently completed data collection of this group inseconds.

TypeReal number (32-bit counter) with 2 decimal places of precision

Warehouse nameLAST_COLLECTION_DURATION or COLDURA


Average Collection Duration attributeDescription

The average duration of all data collections of this group in seconds.Type

Real number (32-bit counter) with 2 decimal places of precision with enumeratedvalues. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:v NO DATA (-100)


AVERAGE_COLLECTION_DURATION or COLAVGDRefresh Interval attribute

DescriptionThe interval at which this group is refreshed in seconds.


Warehouse nameREFRESH_INTERVAL or REFRINT

Number of Collections attributeDescription

The number of times this group has been collected since agent start.Type

Integer (32-bit counter)Warehouse name

NUMBER_OF_COLLECTIONS or NUMCOLLCache Hits attribute

DescriptionThe number of times an external data request for this group was satisfied fromthe cache.


Warehouse nameCACHE_HITS or CACHEHT

Cache Misses attributeDescription

The number of times an external data request for this group was not available inthe cache.


Warehouse nameCACHE_MISSES or CACHEMS

Cache Hit Percent attributeDescription

The percentage of external data requests for this group that were satisfied fromthe cache.

TypeReal number (32-bit counter) with 2 decimal places of precision

Warehouse nameCACHE_HIT_PERCENT or CACHPCT

Intervals Skipped attributeDescription

The number of times a background data collection for this group was skippedbecause the previous collection was still running when the next one was due tostart.



Warehouse nameINTERVALS_SKIPPED or INTSKIP

QMS Agent attribute groupThis attribute group contains attributes that are related to managing the Quality of Experience (QoE)Monitoring Agent service.Historical group


The following list contains information about each attribute in the QMS Agent attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPValidation Failed Reports attribute

DescriptionThe total number of QoE metrics reports that were dropped since the service wasstarted because the reports failed validation checks.



The source for this attribute is Filtered data - Validation_Failed_Reports.Warehouse name

VALIDATION_FAILED_REPORTS or QMSAGENT_0MSMQ Messages Sent (Per Sec) attribute

DescriptionThe current number of MSMQ messages that are sent to the QoE MonitoringServer (QMS) per second.





The source for this attribute is Filtered data - MSMQ_Messages_Sent_Per_Sec.Warehouse name

MSMQ_MESSAGES_SENT_PER_SEC or QMSAGENT_1Dropped MSMQ Messages attribute

DescriptionThe total number of MSMQ messages that have been dropped since the servicewas started because the reports were not sent to the QMS.



The source for this attribute is Filtered data - Dropped_MSMQ_Messages.Warehouse name

DROPPED_MSMQ_MESSAGES or QMSAGENT_2Failed TLS Connection Attempts attribute

DescriptionThe total number of Transport Layer Security (TLS) negotiation failures that haveoccurred since the service was started.



The source for this attribute is Filtered data - Failed_TLS_Connection_Attempts.Warehouse name

FAILED_TLS_CONNECTION_ATTEMPTS or QMSAGENT_3Accepted Reports (Per Sec) attribute

DescriptionThe rate at which QoE metrics reports are accepted.



The source for this attribute is Filtered data - Accepted_Reports_Per_Sec.Warehouse name

ACCEPTED_REPORTS_PER_SEC or QMSAGENT_4Rejected Reports (Per Sec) attribute

DescriptionThe rate at which QoE metrics reports are rejected.




The source for this attribute is Filtered data - Rejected_Reports_Per_Sec.Warehouse name

REJECTED_REPORTS_PER_SEC or QMSAGENT_5Server Errors attribute

DescriptionThe total number of server errors that have occurred since the service wasstarted.



The source for this attribute is Filtered data - Server_Errors.Warehouse name

SERVER_ERRORS or QMSAGENT_6Dropped Reports attribute

DescriptionThe total number of QoE metrics reports that have been dropped since the servicewas started.



The source for this attribute is Filtered data - Dropped_Reports.Warehouse name

DROPPED_REPORTS or QMSAGENT_7

QMS Media Quality Audio Video MCU attribute groupThis attribute group contains attributes that are related to the quality of media in various Audio/VideoConferencing Servers.Historical group


The following list contains information about each attribute in the QMS Media Quality AudioVideo MCU attribute group:Node attribute: This attribute is a key attribute.



TypeString


Warehouse nameNODE



StringSource



DescriptionThe name of the Audio Video Conferencing Server instance.

TypeString


Warehouse nameNAME

Percent Audio Calls with Failed Media Connectivity attributeDescription

The percentage of audio calls that have failed to establish a media session.Type



The source for this attribute is Perfmon - LC:QMS - 02 - OCS: Media QualityAV/MCU\*\QMS - 007 - Percentage of audio calls with failed media connectivity.

Warehouse namePERCENT_AUDIO_CALLS_WITH_FAILED_MEDIA_CONNECTIVITY orQMS_000_PE

Percent Audio Calls Experiencing High Delay attributeDescription

The percentage of audio calls that have experienced a high delay.Type



The source for this attribute is Perfmon - LC:QMS - 02 - OCS: Media QualityAV/MCU\*\QMS - 009 - Percentage of audio calls experiencing high delay.


Warehouse namePERCENT_AUDIO_CALLS_EXPERIENCING_HIGH_DELAY or QMS_001_PE

Percent Video Calls with High Packet Loss attributeDescription

The percentage of video calls that have experienced a high video packet loss.Type



The source for this attribute is Perfmon - LC:QMS - 02 - OCS: Media QualityAV/MCU\*\QMS - 014 - Percentage of calls with high video packet loss.

Warehouse namePERCENT_VIDEO_CALLS_WITH_HIGH_PACKET_LOSS or QMS_002_PE

QMS Media Quality Locations attribute groupThis attribute group contains attributes that are related to the quality of media at various networklocations.Historical group


The following list contains information about each attribute in the QMS Media Quality Locationsattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe name of the subnet if automatic discovery is enabled, or the name of thelocation if imported locations are used.

TypeString


Warehouse nameNAME


Percent Audio Calls with Failed Media Connectivity attributeDescription

The percentage of audio calls that have failed to establish a media session.Type



The source for this attribute is Perfmon - LC:QMS - 01 - OCS: Media QualityLocations\*\QMS - 007 - Percentage of audio calls with failed media connectivity.

Warehouse namePERCENT_AUDIO_CALLS_WITH_FAILED_MEDIA_CONNECTIVITY orQMS_000_PE

Percent Audio Calls Experiencing High Delay attributeDescription

The percentage of audio calls that have experienced a high delay.Type



The source for this attribute is Perfmon - LC:QMS - 01 - OCS: Media QualityLocations\*\QMS - 009 - Percentage of audio calls experiencing high delay.

Warehouse namePERCENT_AUDIO_CALLS_EXPERIENCING_HIGH_DELAY or QMS_001_PE

Percent Video Calls with High Packet Loss attributeDescription

The percentage of video calls that have experienced a high video packet loss.Type



The source for this attribute is Perfmon - LC:QMS - 01 - OCS: Media QualityLocations\*\QMS - 014 - Percentage of calls with high video packet loss.

Warehouse namePERCENT_VIDEO_CALLS_WITH_HIGH_PACKET_LOSS or QMS_002_PE

Server attribute groupThis attribute group displays the product details of the Office Communications Server.Historical group

This attribute group is not eligible for use with Tivoli Data Warehouse.


Attribute descriptionsThe following list contains information about each attribute in the Server attribute group:Node attribute: This attribute is a key attribute.


TypeString




StringSource

The source for this attribute is agent.Product Name attribute

DescriptionThe name of the product that is monitored.

TypeString


Edition attributeDescription

The edition of the product.Type

StringSource

The source for this attribute is Script data.Major Version attribute

DescriptionThe major version of the product.

TypeString


Build Number attributeDescription

The build number of the major version of the product.Type

StringSource


SIP Networking attribute groupThis attribute group contains attributes that are related to the networking layer of OCS.Historical group


The following list contains information about each attribute in the SIP Networking attributegroup:Node attribute: This attribute is a key attribute.



TypeString


Warehouse nameNODE



StringSource


TIMESTAMPConnections Established attribute

DescriptionThe total number of connections that have been established since the service wasstarted.



The source for this attribute is Filtered data - Connections_Established.Warehouse name

CONNECTIONS_ESTABLISHED or SIP_002_COConnections Established (Per Sec) attribute

DescriptionThe rate at which connections are currently established.



The source for this attribute is Filtered data - Connections_Established_Per_Sec.Warehouse name

CONNECTIONS_ESTABLISHED_PER_SEC or SIP_003_COConnections Failed to Establish attribute

DescriptionThe total number of connections that have been dropped because the peer failedto exchange valid data with the server before the server timed out.




The source for this attribute is Filtered data - Connections_Failed_to_Establish.Warehouse name

CONNECTIONS_FAILED_TO_ESTABLISH or SIP_004_COConnections Failed to Establish (Per Sec) attribute

DescriptionThe rate at which connections have been dropped because the peer failed toexchange valid data with the server before the server timed out.



The source for this attribute is Filtered data -Connections_Failed_to_Establish_Per_Sec.

Warehouse nameCONNECTIONS_FAILED_TO_ESTABLISH_PER_SEC or SIP_005_CO

Connections Refused Due to Server Overload attributeDescription

The total number of the connections that could not be established with the serverand that received a Service Unavailable response because the server wasoverloaded.



The source for this attribute is Filtered data -Connections_Refused_Server_Overload.

Warehouse nameCONNECTIONS_REFUSED_SERVER_OVERLOAD or SIP_006_CO

Connections Refused Due to Server Overload (Per Sec) attributeDescription

The rate at which connections could not be established with the server and thatreceived a Service Unavailable response because the server was overloaded.



The source for this attribute is Filtered data -Connections_Refused_Server_Overload_Per_Sec.


Warehouse nameCONNECTIONS_REFUSED_SERVER_OVERLOAD_PER_SEC or SIP_007_CO

SIP Peers attribute groupThis attribute group contains attributes that correspond to the statistics of each peer for the OCS.Historical group


The following list contains information about each attribute in the SIP Peers attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe name of the SIP Peer.

TypeString

SourceThe source for this attribute is Filtered data - Name.

Warehouse nameNAME

Active Connections attributeDescription

The number of connections that are currently active.Type



The source for this attribute is Filtered data - Active_Connections.Warehouse name

ACTIVE_CONNECTIONS or SIP_000_COActive TLS Connections attribute

DescriptionThe number of TLS connections that are currently active.

TypeInteger (64-bit gauge) with enumerated values. The strings are displayed in the




The source for this attribute is Filtered data - Active_TLS_Connections.Warehouse name

ACTIVE_TLS_CONNECTIONS or SIP_001_TLReceived Data (KB) attribute

DescriptionThe data (in KB) that has been received since the service was started.

TypeReal number (64-bit counter) with enumerated values. The strings are displayedin the Tivoli Enterprise Portal. The warehouse and queries return the valuesshown in parentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Filtered data - Received_Data_In_KB.Warehouse name

RECEIVED_DATA_IN_KB or SIP_REC_KBReceived Data Rate (KB Per Sec) attribute

DescriptionThe rate at which data (in KB) is currently received.



The source for this attribute is Filtered data - Received_Data_In_KB_Per_Sec.Warehouse name

RECEIVED_DATA_IN_KB_PER_SEC or SIP_REKBPSSent Data (KB) attribute

DescriptionThe data (in KB) that has been sent since the service was started.

TypeReal number (64-bit counter) with enumerated values. The strings are displayedin the Tivoli Enterprise Portal. The warehouse and queries return the valuesshown in parentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)v Value Exceeds Minimum (-9223372036854775808)


The source for this attribute is Filtered data - Sent_Data_In_KB.Warehouse name

SENT_DATA_IN_KB or SIP_SENTKBSent Data Rate (KB Per Sec) attribute


DescriptionThe rate at which data (in KB) is currently sent.



The source for this attribute is Filtered data - Sent_Data_In_KB_Per_Sec.Warehouse name

SENT_DATA_IN_KB_PER_SEC or SIP_SEKBPSSends Outstanding attribute

DescriptionThe number of messages that are currently present in the outgoing (send) queues.



The source for this attribute is Filtered data - Sends_Outstanding.Warehouse name

SENDS_OUTSTANDING or SIP_017_SESends Timed Out attribute

DescriptionThe total number of messages that were dropped from the outgoing queues sincethe service was started, because the messages were in the queues for too long.



The source for this attribute is Filtered data - Sends_Timed_Out.Warehouse name

SENDS_TIMED_OUT or SIP_018_SEFlow Controlled Connections attribute

DescriptionThe current number of client connections for which the server is restricting theflow of messages.




SourceThe source for this attribute is Filtered data - Flow_Controlled_Connections.

Warehouse nameFLOW_CONTROLLED_CONNECTIONS or SIP_023_FL

Flow Controlled Connections Dropped attributeDescription

The total number of connections that have been dropped because of excessiveflow control since the service was started.



The source for this attribute is Filtered data -Flow_Controlled_Connections_Dropped.

Warehouse nameFLOW_CONTROLLED_CONNECTIONS_DROPPED or SIP_024_FL

Average Flow Control Delay attributeDescription

The average delay (in seconds) in processing messages when the server isrestricting the flow of messages.



The source for this attribute is Filtered data - Average_Flow_Control_Delay.Warehouse name

AVERAGE_FLOW_CONTROL_DELAY or SIP_025_AVAverage Outgoing Queue Delay attribute

DescriptionThe average time (in seconds) that a message spends in the outgoing (send)queues before being sent.



The source for this attribute is Filtered data - Average_Outgoing_Queue_Delay.Warehouse name

AVERAGE_OUTGOING_QUEUE_DELAY or SIP_020_AV


SIP Protocols attribute groupThis attribute group contains attributes that correspond to the SIP protocol processing layer of the OCS.Historical group


The following list contains information about each attribute in the SIP Protocols attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPIncoming Messages attribute

DescriptionThe total number of messages that have been received since the service wasstarted.



The source for this attribute is Filtered data - Incoming_Messages.Warehouse name

INCOMING_MESSAGES or SIP_000_INIncoming Messages (Per Sec) attribute

DescriptionThe rate at which messages are currently received.



The source for this attribute is Filtered data - Incoming_Messages_Per_Sec.Warehouse name

INCOMING_MESSAGES_PER_SEC or SIP_001_IN


Incoming Requests attributeDescription

The total number of requests that have been received since the service wasstarted.



The source for this attribute is Filtered data - Incoming_Requests.Warehouse name

INCOMING_REQUESTS or SIP_002_INIncoming Requests (Per Sec) attribute

DescriptionThe rate at which requests are currently received.



The source for this attribute is Filtered data - Incoming_Requests_Per_Sec.Warehouse name

INCOMING_REQUESTS_PER_SEC or SIP_003_INMessages Dropped (Per Sec) attribute

DescriptionThe rate at which messages are currently dropped because the certificate of theremote peer does not contain a matching fully qualified domain name (FQDN).



The source for this attribute is Filtered data - Messages_Dropped_Per_Sec.Warehouse name

MESSAGES_DROPPED_PER_SEC or SIP_011_MEMessages In Server attribute

DescriptionThe number of messages that are currently being processed by the server.

TypeInteger (64-bit gauge) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:v Value Exceeds Maximum (9223372036854775807)




The source for this attribute is Filtered data - Messages_In_Server.Warehouse name

MESSAGES_IN_SERVER or SIP_012_MEOutgoing Messages attribute

DescriptionThe total number of messages that have been sent since the service was started.



The source for this attribute is Filtered data - Outgoing_Messages.Warehouse name

OUTGOING_MESSAGES or SIP_019_OUOutgoing Messages (Per Sec) attribute

DescriptionThe rate at which messages are currently sent.



The source for this attribute is Filtered data - Outgoing_Messages_Per_Sec.Warehouse name

OUTGOING_MESSAGES_PER_SEC or SIP_020_OUAverage Incoming Message Processing Time attribute

DescriptionThe average time (in seconds) that is taken to process an incoming message.



The source for this attribute is Filtered data -Average_Incoming_Message_Processing_Time.

Warehouse nameAVERAGE_INCOMING_MESSAGE_PROCESSING_TIME or SIP_021_AV


SIPEPS Transactions attribute groupThis attribute group contains attributes that apply to the SIPEPS stack of the OCS.Historical group


The following list contains information about each attribute in the SIPEPS Transactions attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe name of the SIPEPS instance.

TypeString

SourceThe source for this attribute is Filtered data - Name.

Warehouse nameNAME

Outgoing Transactions Processed attributeDescription

The total number of outgoing transactions that have been processed since theservice was started.



The source for this attribute is Filtered data - Outgoing_Transactions_Processed.Warehouse name

OUTGOING_TRANSACTIONS_PROCESSED or SIPEPS_000Outgoing Transactions Processed (Per Sec) attribute

DescriptionThe rate at which outgoing transactions have been processed.





The source for this attribute is Filtered data -Outgoing_Transactions_Processed_Per_Sec.

Warehouse nameOUTGOING_TRANSACTIONS_PROCESSED_PER_SEC or SIPEPS_001

Incoming Transactions Processed attributeDescription

The total number of incoming transactions that have been processed since theservice was started.



The source for this attribute is Filtered data - Incoming_Transactions_Processed.Warehouse name

INCOMING_TRANSACTIONS_PROCESSED or SIPEPS_002Incoming Transactions Processed (Per Sec) attribute

DescriptionThe rate at which incoming transactions have been processed.



The source for this attribute is Filtered data -Incoming_Transactions_Processed_Per_Sec.

Warehouse nameINCOMING_TRANSACTIONS_PROCESSED_PER_SEC or SIPEPS_003

Transactions Timed Out attributeDescription

The total number of transactions that have timed out since the service wasstarted.




SourceThe source for this attribute is Filtered data - Transactions_Timed_Out.

Warehouse nameTRANSACTIONS_TIMED_OUT or SIPEPS_007

Transactions Timed Out (Per Sec) attributeDescription

The rate at which transactions have timed out.Type



The source for this attribute is Filtered data - Transactions_Timed_Out_Per_Sec.Warehouse name

TRANSACTIONS_TIMED_OUT_PER_SEC or SIPEPS_008

Throttling and Authentication attribute groupThis attribute group contains attributes that are related to throttling and authentication module of LyncWeb App. This attribute group is applicable only for Lync Server.Historical group


The following list contains information about each attribute in the Throttling and Authenticationattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe name of the instance.

TypeString


Warehouse nameNAME


Unauthenticated Requests in Processing attributeDescription

The number of requests that are being processed and are not yet authenticated orhave been processed anonymously by the Lync Server.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 000 - Unauthenticated Requests In Processing.

Warehouse nameUNAUTHENTICATED_REQUESTS_IN_PROCESSING or TALWA_0

User Authenticated Requests in Processing attributeDescription

The number of requests that are currently being processed, which areauthenticated by using user credentials.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 001 - User Authenticated Requests In Processing.

Warehouse nameUSER_AUTHENTICATED_REQUESTS_IN_PROCESSING or TALWA_1

Conference Authenticated Requests in Processing attributeDescription

The number of requests that are currently being processed, which areauthenticated by using the conference ID and the process identification number(PIN).



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 002 - Conference Authenticated Requests In Processing.

Warehouse nameCONFERENCE_AUTHENTICATED_REQUESTS_IN_PROCESSING or TALWA_2

Total Requests in Processing attributeDescription

The number of requests that are currently being processed.Type

Integer (64-bit gauge) with enumerated values. The strings are displayed in the




The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 003 - Total Requests In Processing.

Warehouse nameTOTAL_REQUESTS_IN_PROCESSING or TALWA_3

Requests Exceeded Per App Limit attributeDescription

The total number of requests that were rejected because the per-application queuelimit was exceeded since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 004 - Requests Exceeded Per-App Limit.

Warehouse nameREQUESTS_EXCEEDED_PER_APP_LIMIT or TALWA_4

Requests Exceeded Per User Limit attributeDescription

The total number of requests that were rejected because the per-user queue limitwas exceeded since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 005 - Requests Exceeded Per-User Limit.

Warehouse nameREQUESTS_EXCEEDED_PER_USER_LIMIT or TALWA_5

Requests Exceeded Per Conference Limit attributeDescription

The total number of requests that were rejected because the per-conference queuelimit was exceeded since the server was started.




SourceThe source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 006 - Requests Exceeded Per-Conference Limit.

Warehouse nameREQUESTS_EXCEEDED_PER_CONFERENCE_LIMIT or TALWA_6

Windows Authentication Requests attributeDescription

The total number of authentication requests that were processed by using IWAsince the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 007 - Windows Authentication Requests.

Warehouse nameWINDOWS_AUTHENTICATION_REQUESTS or TALWA_7

Windows Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests are processed by using the IWA.Type



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 008 - Windows Authentication Requests/sec.

Warehouse nameWINDOWS_AUTHENTICATION_REQUESTS_PER_SEC or TALWA_8

Failed Windows Authentication Requests attributeDescription

The total number of authentication requests that failed to validate Windowscredentials since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 009 - Failed Windows Authentication Requests.

Warehouse nameFAILED_WINDOWS_AUTHENTICATION_REQUESTS or TALWA_9

Failed Windows Authentication Requests (Per Sec) attribute


DescriptionThe rate at which the authentication requests fail to validate the Windowscredentials.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 010 - Failed Windows Authentication Requests/sec.

Warehouse nameFAILED_WINDOWS_AUTHENTICATION_REQUESTS_PER_SEC or TALWA10

Certificate Authentication Requests attributeDescription

The total number of authentication requests that were processed by using LyncServer issued certificate since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 011 - Certificate Authentication Requests.

Warehouse nameCERTIFICATE_AUTHENTICATION_REQUESTS or TALWA11

Certificate Authentication Requests (Per Sec) attributeDescription

The rate at which the authentication requests are processed by using Lync Serverissued certificate.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 012 - Certificate Authentication Requests/sec.

Warehouse nameCERTIFICATE_AUTHENTICATION_REQUESTS_PER_SEC or TALWA12

Failed Certificate Authentication Requests attributeDescription

The total number of authentication requests that failed to validate Lync Serverissued certificate since the server was started.




The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 013 - Failed Certificate Authentication Requests.

Warehouse nameFAILED_CERTIFICATE_AUTHENTICATION_REQUESTS or TALWA13

Failed Certificate Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests fail to validate Lync Server issuedcertificate.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 014 - Failed Certificate Authentication Requests/sec.

Warehouse nameFAILED_CERTIFICATE_AUTHENTICATION_REQUESTS_PER_SEC or TALWA14

Phone and PIN Authentication Requests attributeDescription

The number of authentication requests that were processed with phone numberand PIN since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 015 - Phone and PIN Authentication Requests.

Warehouse namePHONE_AND_PIN_AUTHENTICATION_REQUESTS or TALWA15

Phone and PIN Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests are processed with phone number andPIN.

TypeReal number (64-bit gauge) with 2 decimal places of precision with enumeratedvalues. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:




The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 016 - Phone and PIN Authentication Requests/sec.

Warehouse namePHONE_AND_PIN_AUTHENTICATION_REQUESTS_PER_SEC or TALWA16

Failed Phone and PIN Authentication Requests attributeDescription

The number of authentication requests that failed to validate phone number andPIN since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 017 - Failed Phone and PIN Authentication Requests.

Warehouse nameFAILED_PHONE_AND_PIN_AUTHENTICATION_REQUESTS or TALWA17

Failed Phone and PIN Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests fail to validate phone number and PIN.Type



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 018 - Failed Phone and PIN AuthenticationRequests/sec.

Warehouse nameFAILED_PHONE_AND_PIN_AUTHENTICATION_REQUESTS_PER_SEC orTALWA18

Conference IDPIN Authentication Requests attributeDescription

The total number of authentication requests that are processed with conference IDor a PIN or both since the server was started.




SourceThe source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 019 - Conference IDPIN Authentication Requests.

Warehouse nameCONFERENCE_IDPIN_AUTHENTICATION_REQUESTS or TALWA19

Conference IDPIN Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests are processed with conference ID or aPIN or both.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 020 - Conference IDPIN Authentication Requests/sec.

Warehouse nameCONFERENCE_IDPIN_AUTHENTICATION_REQUESTS_PER_SEC or TALWA20

Failed Conference IDPIN Authentication Requests attributeDescription

The total number of authentication requests that are failed to validate conferenceID or a PIN or both since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 021 - Failed Conference IDPIN Authentication Requests.

Warehouse nameFAILED_CONFERENCE_IDPIN_AUTHENTICATION_REQUESTS or TALWA21

Failed Conference IDPIN Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests are failed to validate conference ID or aPIN or both.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 022 - Failed Conference IDPIN AuthenticationRequests/sec.


Warehouse nameFAILED_CONFERENCE_IDPIN_AUTHENTICATION_REQUESTS_PER_SEC orTALWA22

Machine Certificate Authentication Requests attributeDescription

The total number of authentication requests that are processed by using theserver machine certificate since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 023 - Machine Certificate Authentication Requests.

Warehouse nameMACHINE_CERTIFICATE_AUTHENTICATION_REQUESTS or TALWA23

Machine Certificate Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests are processed by using server machinecertificate.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 024 - Machine Certificate Authentication Requests/sec.

Warehouse nameMACHINE_CERTIFICATE_AUTHENTICATION_REQUESTS_PER_SEC orTALWA24

Failed Machine Certificate Authentication Requests attributeDescription

The total number of authentication requests that failed to validate server machinecertificate since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 025 - Failed Machine Certificate AuthenticationRequests.


Warehouse nameFAILED_MACHINE_CERTIFICATE_AUTHENTICATION_REQUESTS orTALWA25

Failed Machine Certificate Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests fail to validate server machinecertificate.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 026 - Failed Machine Certificate AuthenticationRequests/sec.

Warehouse nameFAILED_MACHINE_CERTIFICATE_AUTHENTICATION_REQUESTS_PER_SECor TALWA26

WS Federated Authentication Requests attributeDescription

The total number of authentication requests that were processed by using theWeb Services Federation (WS-Federation) security token.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 027 - WS Federated Authentication Requests.

Warehouse nameWS_FEDERATED_AUTHENTICATION_REQUESTS or TALWA27

WS Federated Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests are processed by using theWS-Federation security token.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 028 - WS Federated Authentication Requests/sec.


Warehouse nameWS_FEDERATED_AUTHENTICATION_REQUESTS_PER_SEC or TALWA28

Failed WS Federated Authentication Requests attributeDescription

The number of authentication requests that failed to validate the WS-Federationsecurity token since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 029 - Failed WS Federated Authentication Requests.

Warehouse nameFAILED_WS_FEDERATED_AUTHENTICATION_REQUESTS or TALWA29

Failed WS Federated Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests fail to validate the WS-Federationsecurity token.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 030 - Failed WS Federated Authentication Requests/sec.

Warehouse nameFAILED_WS_FEDERATED_AUTHENTICATION_REQUESTS_PER_SEC orTALWA30

Web Ticket Authentication Requests attributeDescription

The total number of authentication requests that were processed by providing aWeb authentication ticket to enterprise users.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 031 - Web Ticket Authentication Requests.

Warehouse nameWEB_TICKET_AUTHENTICATION_REQUESTS or TALWA31

Web Ticket Authentication Requests (Per Sec) attribute


DescriptionThe rate at which authentication requests are processed by providing a Webauthentication ticket to enterprise users.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 032 - Web Ticket Authentication Requests/sec.

Warehouse nameWEB_TICKET_AUTHENTICATION_REQUESTS_PER_SEC or TALWA32

Failed Web Ticket Authentication Requests attributeDescription

The total number of Authentication requests that failed to validate the Webauthentication ticket that was provided to the enterprise users since the serverwas started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 033 - Failed Web Ticket Authentication Requests.

Warehouse nameFAILED_WEB_TICKET_AUTHENTICATION_REQUESTS or TALWA33

Failed Web Ticket Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests fail to validate the Web authenticationticket that was provided to the enterprise users.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 034 - Failed Web Ticket Authentication Requests/sec.

Warehouse nameFAILED_WEB_TICKET_AUTHENTICATION_REQUESTS_PER_SEC or TALWA34

Conference Ticket Authentication Requests attribute


DescriptionThe total number of authentication requests that were processed by providing aWeb authentication ticket to anonymous conference participants since the serverwas started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 035 - Conference Ticket Authentication Requests.

Warehouse nameCONFERENCE_TICKET_AUTHENTICATION_REQUESTS or TALWA35

Conference Ticket Authentication Requests (Per Sec) attributeDescription

The rate at which authentication requests are processed by providing a Webauthentication ticket to anonymous conference participants.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 036 - Conference Ticket Authentication Requests/sec.

Warehouse nameCONFERENCE_TICKET_AUTHENTICATION_REQUESTS_PER_SEC orTALWA36

Failed Conference Ticket Authentication Requests attributeDescription

The total number of authentication requests that failed to validate the Webauthentication ticket that was provided to anonymous conference participantssince the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 037 - Failed Conference Ticket Authentication Requests.

Warehouse nameFAILED_CONFERENCE_TICKET_AUTHENTICATION_REQUESTS or TALWA37

Failed Conference Ticket Authentication Requests (Per Sec) attribute


DescriptionThe rate at which authentication requests fail to validate the Web authenticationticket that is provided to anonymous conference participants.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 038 - Failed Conference Ticket AuthenticationRequests/sec.

Warehouse nameFAILED_CONFERENCE_TICKET_AUTHENTICATION_REQUESTS_PER_SEC orTALWA38

Expired Web Tickets Rejected attributeDescription

The total number of authentication requests that were rejected because thevalidity of the Web authentication ticket had expired since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 039 - Expired Web Tickets Rejected.

Warehouse nameEXPIRED_WEB_TICKETS_REJECTED or TALWA39

Expired Web Tickets Rejected (Per Sec) attributeDescription

The rate at which authentication requests rejected because of an expired WebTicket.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 040 - Expired Web Tickets Rejected/sec.

Warehouse nameEXPIRED_WEB_TICKETS_REJECTED_PER_SEC or TALWA40

Other Server Proof Tickets Rejected attribute


DescriptionThe total number of authentication requests that were rejected because therequests used a Web authentication ticket that was provided by another serversince the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 041 - Other Server Proof Tickets Rejected.

Warehouse nameOTHER_SERVER_PROOF_TICKETS_REJECTED or TALWA41

Other Server Proof Tickets Rejected (Per Sec) attributeDescription

The rate at which authentication requests are rejected because the requests use aWeb authentication ticket that is provided by another server.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 042 - Other Server Proof Tickets Rejected/sec.

Warehouse nameOTHER_SERVER_PROOF_TICKETS_REJECTED_PER_SEC or TALWA42

Time Skewed Proof Tickets Rejected attributeDescription

The total number of authentication requests that were rejected because therequests used a Web authentication ticket that was provided after the time skewinterval expired since the server was started.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 043 - Time Skewed Proof Tickets Rejected.

Warehouse nameTIME_SKEWED_PROOF_TICKETS_REJECTED or TALWA43

Time Skewed Proof Tickets Rejected (Per Sec) attributeDescription

The rate at which authentication requests are rejected because the requests use aWeb authentication ticket that is provided after the time skew interval expires.




The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 044 - Time Skewed Proof Tickets Rejected/sec.

Warehouse nameTIME_SKEWED_PROOF_TICKETS_REJECTED_PER_SEC or TALWA44

Missing Credential Requests Challenged attributeDescription

The total number of authentication requests that were challenged because therequests did not have the required credentials.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 045 - Missing Credential Requests Challenged.

Warehouse nameMISSING_CREDENTIAL_REQUESTS_CHALLENGED or TALWA45

Missing Credential Requests Challenged (Per Sec) attributeDescription

The rate at which authentication requests are challenged because they do nothave the required credentials.



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 046 - Missing Credential Requests Challenged/sec.

Warehouse nameMISSING_CREDENTIAL_REQUESTS_CHALLENGED_PER_SEC or TALWA46

Total Requests attributeDescription

The total number of requests that the authentication module received since theserver was started.

TypeInteger (64-bit counter) with enumerated values. The strings are displayed in theTivoli Enterprise Portal. The warehouse and queries return the values shown inparentheses. The following values are defined:




The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 047 - Total Requests.

Warehouse nameTOTAL_REQUESTS or TALWA47

Total Requests (Per Sec) attributeDescription

The rate at which the authentication module receives requests.Type



The source for this attribute is Perfmon - LS:WEB - 09 - Throttling andAuthentication\*\WEB - 048 - Total Requests/sec.

Warehouse nameTOTAL_REQUESTS_PER_SEC or TALWA48

User Services Conference Control attribute groupThis attribute group contains attributes that apply to the Conference Control module of the OCSConferencing module.Historical group


The following list contains information about each attribute in the User Services ConferenceControl attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPIncoming Requests attribute


DescriptionThe total number of conference control requests received by the OCS since theservice was started.



The source for this attribute is Filtered data - Incoming_Requests.Warehouse name

INCOMING_REQUESTS or USRV_000_IIncoming Requests (Per Sec) attribute

DescriptionThe rate of conference control requests received.



The source for this attribute is Filtered data - Incoming_Requests_Per_Sec.Warehouse name

INCOMING_REQUESTS_PER_SEC or USRV_001_ILocal C3P Success Responses attribute

DescriptionThe total number of CCCP success responses that have been locally generatedsince the service was started.



The source for this attribute is Filtered data - Local_C3P_Success_Responses.Warehouse name

LOCAL_C3P_SUCCESS_RESPONSES or USRV_019_LLocal C3P Failures Responses attribute

DescriptionThe total number of CCCP failure responses that have been locally generatedsince the service was started.




The source for this attribute is Filtered data - Local_C3P_Failures_Responses.Warehouse name

LOCAL_C3P_FAILURES_RESPONSES or USRV_020_L

User Services Conference Control Notification attribute groupThis attribute group contains attributes that apply to the Conference Control Notification module of theOCS Conferencing module.Historical group


The following list contains information about each attribute in the User Services ConferenceControl Notification attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPIncoming Notifications attribute

DescriptionThe total number of conference notifications that have been received from theMCUs since the service was started.



The source for this attribute is Filtered data - Incoming_Notifications.Warehouse name

INCOMING_NOTIFICATIONS or USRV_000_IIncoming Notifications (Per Sec) attribute

DescriptionThe rate of conference notifications that have been received from the MCUs.

TypeReal number (64-bit gauge) with 2 decimal places of precision with enumeratedvalues. The strings are displayed in the Tivoli Enterprise Portal. The warehouseand queries return the values shown in parentheses. The following values aredefined:




The source for this attribute is Filtered data - Incoming_Notifications_Per_Sec.Warehouse name

INCOMING_NOTIFICATIONS_PER_SEC or USRV_001_IOutgoing Notifications attribute

DescriptionThe total number of conference notifications that have been sent to the OCSclients since the service was started.



The source for this attribute is Filtered data - Outgoing_Notifications.Warehouse name

OUTGOING_NOTIFICATIONS or USRV_002_OOutgoing Notifications (Per Sec) attribute

DescriptionThe rate of conference notifications that have been sent to the OCS clients.



The source for this attribute is Filtered data - Outgoing_Notifications_Per_Sec.Warehouse name

OUTGOING_NOTIFICATIONS_PER_SEC or USRV_003_ONotifications in Processing attribute

DescriptionThe number of conference notifications that are currently being processed.



The source for this attribute is Filtered data - Notifications_in_Processing.Warehouse name

NOTIFICATIONS_IN_PROCESSING or USRV_004_N


User Services DBStore attribute groupThis attribute group contains attributes that apply to the Database Access component of the OCS UserServices module.Historical group


The following list contains information about each attribute in the User Services DBStore attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe average time (in milliseconds) that a request remains in the database queue.




QUEUE_LATENCY or USRV_002_QSproc Latency attribute





SourceThe source for this attribute is Filtered data - Sproc_Latency.

Warehouse nameSPROC_LATENCY or USRV_004_S

User Services Endpoint Cache attribute groupThis attribute group contains attributes that apply to the Endpoint Cache component of the OCS UserServices module.Historical group


The following list contains information about each attribute in the User Services Endpoint Cacheattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPActive Registered Endpoints attribute

DescriptionThe number of active endpoints that are currently registered.



The source for this attribute is Filtered data - Active_Registered_Endpoints.Warehouse name

ACTIVE_REGISTERED_ENDPOINTS or USRV_001_ARoute Cache Hits attribute

DescriptionThe total number of hits in the route cache since the service was started.




The source for this attribute is Filtered data - Route_Cache_Hits.Warehouse name

ROUTE_CACHE_HITS or USRV_003_RRoute Cache Hits (Per Sec) attribute

DescriptionThe rate of hits in the route cache.



The source for this attribute is Filtered data - Route_Cache_Hits_Per_Sec.Warehouse name

ROUTE_CACHE_HITS_PER_SEC or USRV_004_RUser Cache Hits attribute

DescriptionThe total number of hits in the user cache since the service was started.



The source for this attribute is Filtered data - User_Cache_Hits.Warehouse name

USER_CACHE_HITS or USRV_005_UUser Cache Hits (Per Sec) attribute

DescriptionThe rate of hits in the user cache.



The source for this attribute is Filtered data - User_Cache_Hits_Per_Sec.Warehouse name

USER_CACHE_HITS_PER_SEC or USRV_006_U

User Services HTTPS Transport attribute groupThis attribute group contains attributes that apply to the HTTPS Transport module of the OCSConferencing module.


Historical groupThis attribute group is eligible for use with Tivoli Data Warehouse.

Attribute descriptionsThe following list contains information about each attribute in the User Services HTTPS Transportattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPActive HTTPS Connections attribute

DescriptionThe number of HTTPS connections that are currently active.



The source for this attribute is Filtered data - Active_HTTPS_Connections.Warehouse name

ACTIVE_HTTPS_CONNECTIONS or USRV_000_AFailed Connection Attempts attribute

DescriptionThe total number of connection attempts that failed since the service was started.



The source for this attribute is Filtered data - Failed_Connection_Attempts.Warehouse name

FAILED_CONNECTION_ATTEMPTS or USRV_002_NFailed Connection Attempts (Per Sec) attribute

DescriptionThe rate at which connection attempts to the OCS have failed.




The source for this attribute is Filtered data -Failed_Connection_Attempts_Per_Sec.

Warehouse nameFAILED_CONNECTION_ATTEMPTS_PER_SEC or USRV_003_N

Average Outgoing Queue Delay attributeDescription

The average time (in milliseconds) that a request spends in the queue beforebeing sent.



The source for this attribute is Filtered data - Average_Outgoing_Queue_Delay.Warehouse name

AVERAGE_OUTGOING_QUEUE_DELAY or USRV_013_AOutgoing Requests Timed Out attribute

DescriptionThe total number of outgoing HTTPS requests that did not receive a timelyresponse since the service was started.



The source for this attribute is Filtered data - Outgoing_Requests_Timed_Out.Warehouse name

OUTGOING_REQUESTS_TIMED_OUT or USRV_015_NOutgoing Requests Timed Out (Per Sec) attribute

DescriptionThe rate of outgoing HTTPS requests that did not receive a timely response.




The source for this attribute is Filtered data -Outgoing_Requests_Timed_Out_Per_Sec.

Warehouse nameOUTGOING_REQUESTS_TIMED_OUT_PER_SEC or USRV_016_N

User Services MCU Allocation Latency attribute groupThis attribute group contains attributes that apply to the MCU Allocator module of the OCSConferencing module.Historical group


The following list contains information about each attribute in the User Services MCU AllocationLatency attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPFactory Call Latency attribute

DescriptionThe average time (in milliseconds) that is taken to complete an MCU factory call.



The source for this attribute is Filtered data - Factory_Call_Latency.Warehouse name

FACTORY_CALL_LATENCY or USRV_011_FCreate Conference Latency attribute

DescriptionThe average time (in milliseconds) that is taken to create a conference call.





The source for this attribute is Filtered data - Create_Conference_Latency.Warehouse name

CREATE_CONFERENCE_LATENCY or USRV_019_CAllocation Latency attribute

DescriptionThe average time (in milliseconds) that is taken to complete a full MCU allocationrequest.



The source for this attribute is Filtered data - Allocation_Latency.Warehouse name

ALLOCATION_LATENCY or USRV_021_AFactory Calls attribute

DescriptionThe total number of factory calls that are made to the MCU factory since theservice was started.



The source for this attribute is Filtered data - Factory_Calls.Warehouse name

FACTORY_CALLS or USRV_006_FFactory Calls (Per Sec) attribute

DescriptionThe rate at which factory calls are made to the MCU factory.



The source for this attribute is Filtered data - Factory_Calls_Per_Sec.


Warehouse nameFACTORY_CALLS_PER_SEC or USRV_007_F

Create Conference Requests attributeDescription

The total number of CreateConference requests that are made to the MCU sincethe service was started.



The source for this attribute is Filtered data - Create_Conference_Requests.Warehouse name

CREATE_CONFERENCE_REQUESTS or USRV_013_CCreate Conference Requests (Per Sec) attribute

DescriptionThe rate at which CreateConference requests are made to the MCU.



The source for this attribute is Filtered data -Create_Conference_Requests_Per_Sec.

Warehouse nameCREATE_CONFERENCE_REQUESTS_PER_SEC or USRV_014_C

User Services Pool Conference Statistics attribute groupThis attribute group contains general pool-wide conferencing statistics attributes.Historical group


The following list contains information about each attribute in the User Services Pool ConferenceStatistics attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



Scheduled Conferences attributeDescription

The number of conferences that are currently scheduled in the pool.Type



The source for this attribute is Filtered data - Scheduled_Conferences.Warehouse name

SCHEDULED_CONFERENCES or USRV_000_CActive Conferences attribute

DescriptionThe number of conferences that are currently active in the pool.




ACTIVE_CONFERENCES or USRV_001_AActive Participants attribute

DescriptionThe number of conferencing participants that are currently active in the pool.



The source for this attribute is Filtered data - Active_Participants.Warehouse name

ACTIVE_PARTICIPANTS or USRV_002_AActive Focus Endpoints attribute

DescriptionThe number of endpoints that are currently connected to the front ends of thepool.

TypeInteger (64-bit gauge) with enumerated values. The strings are displayed in the




The source for this attribute is Filtered data - Active_Focus_Endpoints.Warehouse name

ACTIVE_FOCUS_ENDPOINTS or USRV_003_AActive MCU Sessions attribute

DescriptionThe number of MCU sessions that are currently active in the pool.



The source for this attribute is Filtered data - Active_MCU_Sessions.Warehouse name

ACTIVE_MCU_SESSIONS or USRV_004_A

Web CCCP Processing attribute groupThis attribute group contains attributes that include performance monitoring data that is related to thecentralized conference control protocol (CCCP) processing of Web Conferencing.Historical group


The following list contains information about each attribute in the Web CCCP Processing attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource



DescriptionThe total number of CCCP messages that have been sent by the OCS clients tothe Web Conferencing MCU since the service was started.





CCCP_MESSAGES_SENT or DATAMCU_08CCCP Messages Received attribute





CCCP_MESSAGES_RECEIVED or DATAMCU_00CCCP Messages Failed attribute





CCCP_MESSAGES_FAILED or DATAMCU_16CCCP Notifications Sent attribute

DescriptionThe total number of CCCP notifications that have been sent by the WebConferencing MCU since the service was started.



The source for this attribute is Filtered data - CCCP_Notifications_Sent.


Warehouse nameCCCP_NOTIFICATIONS_SENT or DATAMCU_14

CCCP Notifications Received attributeDescription

The total number of CCCP notifications that have been received by the WebConferencing MCU since the service was started.




CCCP_NOTIFICATIONS_RECEIVED or DATAMCU_06CCCP Messages Sent (Per Sec) attribute

DescriptionThe number of CCCP messages that are currently sent by the OCS clients to theWeb Conferencing MCU per second.



The source for this attribute is Filtered data - CCCP_Messages_Sent_Per_Sec.Warehouse name

CCCP_MESSAGES_SENT_PER_SEC or DATAMCU_09CCCP Messages Received (Per Sec) attribute

DescriptionThe number of CCCP messages that are currently received by the OCS clients persecond.




CCCP_MESSAGES_RECEIVED_PER_SEC or DATAMCU_01CCCP Notifications Sent (Per Sec) attribute

DescriptionThe number of CCCP notifications that are currently sent by the WebConferencing MCU per second.





CCCP_NOTIFICATIONS_SENT_PER_SEC or DATAMCU_15CCCP Notifications Received (Per Sec) attribute

DescriptionThe number of CCCP notifications that are currently received by the WebConferencing MCU per second.




Warehouse nameCCCP_NOTIFICATIONS_RECEIVED_PER_SEC or DATAMCU_07

CCCP Requests Sent attributeDescription

The total number of CCCP requests that have been sent by the OCS clients to theWeb Conferencing MCU since the service was started.




CCCP_REQUESTS_SENT or DATAMCU_10CCCP Requests Received attribute






CCCP_REQUESTS_RECEIVED or DATAMCU_02CCCP Responses Sent attribute

DescriptionThe total number of CCCP responses that have been sent by the WebConferencing MCU to the OCS clients since the service was started.



The source for this attribute is Filtered data - CCCP_Responses_Sent.Warehouse name

CCCP_RESPONSES_SENT or DATAMCU_12CCCP Responses Received attribute

DescriptionThe total number of CCCP responses that have been received by the WebConferencing MCU since the service was started.




CCCP_RESPONSES_RECEIVED or DATAMCU_04CCCP Requests Sent (Per Sec) attribute

DescriptionThe number of CCCP requests that are currently sent by the OCS clients to theWeb Conferencing MCU per second.




CCCP_REQUESTS_SENT_PER_SEC or DATAMCU_11CCCP Requests Received (Per Sec) attribute






CCCP_REQUESTS_RECEIVED_PER_SEC or DATAMCU_03CCCP Responses Sent (Per Sec) attribute

DescriptionThe number of CCCP responses that are currently sent by the Web ConferencingMCU to the OCS clients per second.




CCCP_RESPONSES_SENT_PER_SEC or DATAMCU_13CCCP Responses Received (Per Sec) attribute

DescriptionThe number of CCCP responses that are currently received by the WebConferencing MCU per second.




CCCP_RESPONSES_RECEIVED_PER_SEC or DATAMCU_05Average Processing Time of Incoming CCCP Messages attribute







Warehouse nameAVERAGE_PROCESSING_TIME_OF_INCOMING_CCCP_MESSAGES orDATAMCU_31

Web Conferencing attribute groupThis attribute group contains attributes that are related to the OCS Web Conferencing MCU.Historical group


The following list contains information about each attribute in the Web Conferencing attributegroup:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPActive Conferences attribute

DescriptionThe number of web conferences that are currently active.




ACTIVE_CONFERENCES or DATAMCU_00Unhandled Application Exceptions attribute


DescriptionThe number of unhandled application exceptions in any of the web conferencessince the service was started.



The source for this attribute is Filtered data - Unhandled_Application_Exceptions.Warehouse name

UNHANDLED_APPLICATION_EXCEPTIONS or DATAMCU_03Content Expiration Exceptions attribute

DescriptionThe number of content expiration exceptions in any of the web conferences sincethe service was started.



The source for this attribute is Filtered data - Content_Expiration_Exceptions.Warehouse name

CONTENT_EXPIRATION_EXCEPTIONS or DATAMCU_02Failures (Invalid Internal Download URL) attribute

DescriptionThe number of internal users that failed to connect to any of the web conferencesbecause the download URL was invalid since the service was started.



The source for this attribute is Filtered data -Failures_Invalid_Internal_Download_URL.

Warehouse nameFAILURES_INVALID_INTERNAL_DOWNLOAD_URL or DATAMCU_05

Failures (Invalid External Download URL) attributeDescription

The number of external users that failed to connect to any of the web conferencesbecause the download URL was invalid since the service was started.





The source for this attribute is Filtered data -Failures_Invalid_External_Download_URL.

Warehouse nameFAILURES_INVALID_EXTERNAL_DOWNLOAD_URL or DATAMCU_06

Failures (Empty List of Proxies) attributeDescription

The number of external users that failed to connect to any of the web conferencesbecause the list of proxies was empty since the service was started.



The source for this attribute is Filtered data - Failures_Empty_List_of_Proxies.Warehouse name

FAILURES_EMPTY_LIST_OF_PROXIES or DATAMCU_07Blocked Files attribute

DescriptionThe total number of files that are blocked by the file transfer filter since theservice was started.



The source for this attribute is Filtered data - Blocked_Files.Warehouse name

BLOCKED_FILES or DATAMCU_FBBlocked Files (Per Sec) attribute

DescriptionThe number of files that are currently blocked by the file transfer filter persecond.



The source for this attribute is Filtered data - Blocked_Files_Per_Sec.Warehouse name

BLOCKED_FILES_PER_SEC or DATAMCU_FS


Web MCU State and Performance attribute groupThis attribute group collects data that tracks the state and performance of the Web Conferencing MCU.Historical group


The following list contains information about each attribute in the Web MCU State andPerformance attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMPMCU State attribute

DescriptionThe current state of an MCU based on the number of conferences that areassigned to the MCU. The state can be normal, loaded, full, or unavailable.




MCU_STATE or DATAMCU_00MCU Draining State attribute






MCU_DRAINING_STATE or DATAMCU_06

X INTERNAL Archiving Service DB Operations LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL ArchivingService DB Operations LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL Archiving Service DB Operations OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL ArchivingService DB Operations OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



String




X INTERNAL Archiving Service Read LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL ArchivingService Read LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL Archiving Service Read OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL ArchivingService Read OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



String




X INTERNAL Archiving Service Write LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL ArchivingService Write LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL Archiving Service Write OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL ArchivingService Write OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



String




X INTERNAL Audio Video CCCP Processing Lync attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL Audio VideoCCCP Processing Lync attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL Audio Video CCCP Processing OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL Audio VideoCCCP Processing OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



String




X INTERNAL Audio Video MCU State and Performance LYNC attributegroupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL Audio VideoMCU State and Performance LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL Audio Video MCU State and Performance OCS attributegroupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL Audio VideoMCU State and Performance OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL Audio Video Operations LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL Audio VideoOperations LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL Audio Video Operations OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL Audio VideoOperations OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL CDR Service DB Operations LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL CDR Service DBOperations LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL CDR Service DB Operations OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL CDR Service DBOperations OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL CDR Service Read LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL CDR ServiceRead LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL CDR Service Read OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL CDR ServiceRead OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL CDR Service Write LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL CDR ServiceWrite LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL CDR Service Write OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL CDR ServiceWrite OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL IM CCCP Processing LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL IM CCCPProcessing LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL IM CCCP Processing OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL IM CCCPProcessing OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL IM Conferencing LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL IM ConferencingLYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL IM Conferencing OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL IM ConferencingOCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL IM MCU State and Performance LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL IM MCU Stateand Performance LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL IM MCU State and Performance OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL IM MCU Stateand Performance OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL Instant Messaging LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL InstantMessaging LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL Instant Messaging OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL InstantMessaging OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL Media Planning Lync attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL Media PlanningLync attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL Media Planning OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL Media PlanningOCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL MSMQ Operations Lync attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL MSMQOperations Lync attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL MSMQ Operations OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL MSMQOperations OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL QMS Agent Lync attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL QMS AgentLync attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL QMS Agent OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL QMS Agent OCSattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL SIP Networking LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL SIP NetworkingLYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL SIP Networking OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL SIP NetworkingOCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL SIP Peers LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL SIP Peers LYNCattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL SIP Peers OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL SIP Peers OCSattribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL SIP Protocols LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL SIP ProtocolsLYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL SIP Protocols OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL SIP ProtocolsOCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL SIPEPS Transactions LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL SIPEPSTransactions LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL SIPEPS Transactions OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL SIPEPSTransactions OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL USRV Conference Control LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRVConference Control LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL USRV Conference Control Notification LYNC attributegroupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRVConference Control Notification LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL USRV Conference Control Notification OCS attributegroupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRVConference Control Notification OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL USRV Conference Control OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRVConference Control OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL USRV DBStore LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRV DBStoreLYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL USRV DBStore OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRV DBStoreOCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL USRV EndpointCache LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRVEndpointCache LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL USRV EndpointCache OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRVEndpointCache OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL USRV HTTPS Transport LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRV HTTPSTransport LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL USRV HTTPS Transport OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRV HTTPSTransport OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL USRV MCU Allocation Latency LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRV MCUAllocation Latency LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL USRV MCU Allocation Latency OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRV MCUAllocation Latency OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL USRV Pool Conference Statistics LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRV PoolConference Statistics LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL USRV Pool Conference Statistics OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL USRV PoolConference Statistics OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL WEB CCCP Processing LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL WEB CCCPProcessing LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL WEB CCCP Processing OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL WEB CCCPProcessing OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL WEB Conferencing LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL WEBConferencing LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL WEB Conferencing OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL WEBConferencing OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



X INTERNAL WEB MCU State and Performance LYNC attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL WEB MCU Stateand Performance LYNC attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE



StringSource


TIMESTAMP

X INTERNAL WEB MCU State and Performance OCS attribute groupThis is an internal attribute group that is used by the agent. Use the alternate query without the tagX_INTERNAL.Historical group


The following list contains information about each attribute in the X INTERNAL WEB MCU Stateand Performance OCS attribute group:Node attribute: This attribute is a key attribute.


TypeString


Warehouse nameNODE




TypeString



Disk capacity planning for historical dataDisk capacity planning for a monitoring agent is a prediction of the amount of disk space to beconsumed by the historical data in each attribute group that is collecting historical data. Required diskstorage is an important factor when you are defining data collection rules and your strategy for historicaldata collection.

The Capacity planning for historical data table provides the following information, which is required tocalculate disk space for this monitoring agent:

Table Table name as it is displayed in the warehouse database, if the attribute group is configured to bewritten to the warehouse. The table name listed here corresponds to the table name in “Attributegroups for the monitoring agent” on page 37.

Attribute groupName of the attribute group that is used to create the table in the warehouse database if it fulfilstable naming constraints of the database that is being used for the warehouse. The attributegroup name listed here corresponds to the Warehouse table name in “Attribute groups for themonitoring agent” on page 37.

Bytes per row (agent)Estimate of the record length for each row or instance that is written to the agent disk forhistorical data collection. This estimate can be used for agent disk space planning purposes.

Database bytes per row (warehouse)Estimate of the record length for detailed records that are written to the warehouse database, ifthe attribute group is configured to be written to the warehouse. Detailed records are records thathave been uploaded from the agent for long-term historical data collection. This estimate can beused for warehouse disk-space planning purposes.

Aggregate bytes per row (warehouse)Estimate of the record length for aggregate records that are written to the warehouse database, ifthe attribute group is configured to be written to the warehouse. Aggregate records are created bythe Summarization agent for attribute groups that have been configured for summarization. Thisestimate can be used for warehouse disk-space planning purposes.

In addition to the information in the tables, you must know the number of rows of data that you plan tocollect. An attribute group can have single or multiple rows of data, depending on the applicationenvironment that is being monitored. For example, if your attribute group monitors each processor inyour computer and you have a dual processor computer, the number of rows is two.

Table 4. Capacity planning for historical data logged by the Microsoft Lync Server agent

Table Attribute group

Bytes perrow(agent)

Databasebytes perrow(warehouse)

Aggregatebytes perrow(warehouse)

KQLLSABFDZ KQL_ADDRESS_BOOK_FILE_DOWNLOAD 116 141 385

KQLLSABWQZ KQL_ADDRESS_BOOK_WEB_QUERY 244 358 1253

KQLARCHDBZ KQL_ARCHIVING_SERVICE_DB_OPERATIONS

140 168 573


Table 4. Capacity planning for historical data logged by the Microsoft Lync Server agent (continued)


Bytes perrow(agent)



KQLARCHREZ KQL_ARCHIVING_SERVICE_READ 116 133 353

KQLARCHWRZ KQL_ARCHIVING_SERVICE_WRITE 92 98 213

KQLAVC3PPZ KQL_AUDIO_VIDEO_CCCP_PROCESSING 220 306 1045

KQLAVMCUHZ KQL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE

84 82 119

KQLAVOPERZ KQL_AUDIO_VIDEO_OPERATIONS 92 90 213

KQLAVAIL KQL_AVAILABILITY 3272 3296 3606

KQLCDRDBAZ KQL_CDR_SERVICE_DB_OPERATIONS 140 168 573

KQLCDRREAZ KQL_CDR_SERVICE_READ 116 133 353

KQLCDRWRIZ KQL_CDR_SERVICE_WRITE 92 98 213

KQLCWAAUMZ KQL_CWA_AUTHENTICATION 304 423 1210

KQLCWADRSZ KQL_CWA_DIRECTORY_SEARCH 232 260 558

KQLCWASECZ KQL_CWA_SECURITY 192 199 314

KQLCWAUSSZ KQL_CWA_USER_SESSIONS 372 482 1495

KQLEVTLOG KQL_EVENT_LOG 2240 2246 2283

KQLIMC3PPZ KQL_IM_CCCP_PROCESSING 220 306 1045

KQLIMCONFZ KQL_IM_CONFERENCING 124 142 421

KQLIMMCUHZ KQL_IM_MCU_STATE_AND_PERFORMANCE 84 82 119

KQLINSTMSZ KQL_INSTANT_MESSAGING 124 126 341

KQLMEDPRIZ KQL_LYNC_MEDIA_QUALITY 200 216 382

KQLLYNCROL KQL_LYNC_SERVER_ROLES 460 458 495

KQLLSWEBRZ KQL_LYNC_WEB_RELAY 372 445 1729

KQLMEDPLAZ KQL_MEDIA_PLANNING 224 227 426

KQLARCAGEZ KQL_MSMQ_OPERATIONS 108 124 317

KQLOCSROLR KQL_OCS2K7R2_ROLES 364 362 399

KQLOCSROLE KQL_OCS2K7_ROLES 364 362 399

KQLPOBJST KQL_PERFORMANCE_OBJECT_STATUS 352 399 664

KQLQMSAGEZ KQL_QMS_AGENT 140 168 493

KQLQMSAVMZ KQL_QMS_MEDIA_QUALITY_AUDIO_VIDEO_MCU

188 224 414

KQLQMSLOCZ KQL_QMS_MEDIA_QUALITY_LOCATIONS 188 224 414

KQLSERVERX KQL_SERVER 556 556 593

KQLSIPEPSZ KQL_SIPEPS_TRANSACTIONS 224 251 522

KQLSIPNWKZ KQL_SIP_NETWORKING 124 150 421

KQLSIPEERZ KQL_SIP_PEERS 272 329 898

KQLSIPPRLZ KQL_SIP_PROTOCOLS 148 193 609

KQLLSTHAAZ KQL_THROTTLING_AND_AUTHENTICATION 568 782 2710

KQLUSRVCCZ KQL_USER_SERVICES_CONFERENCE_CONTROL

108 116 285




Bytes perrow(agent)



KQLUSRVCNZ KQL_USER_SERVICES_CONFERENCE_CONTROL_NOTIFICATION

116 133 369

KQLUSRVDBZ KQL_USER_SERVICES_DBSTORE 92 106 245

KQLUSRVEPZ KQL_USER_SERVICES_ENDPOINT_CACHE 116 133 369

KQLUSRVTRZ KQL_USER_SERVICES_HTTPS_TRANSPORT 124 150 437

KQLUSRVLSZ KQL_USER_SERVICES_MCU_ALLOCATION_LATENCY

132 175 521

KQLUSRVCSZ KQL_USER_SERVICES_POOL_CONFERENCE_STATISTICS

116 117 369

KQLWEBC3PZ KQL_WEB_CCCP_PROCESSING 220 306 1045

KQLWEBCNZ KQL_WEB_CONFERENCING 140 152 445

KQLWEBMCUZ KQL_WEB_MCU_STATE_AND_PERFORMANCE 84 82 119

KQLARCHDBL KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_LYNC

76 72 109

KQLARCHDBO KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_OCS

76 72 109

KQLARCHREL KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_LYNC

76 72 109

KQLARCHREO KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_OCS

76 72 109

KQLARCHWRL KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_LYNC

76 72 109

KQLARCHWRO KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_OCS

76 72 109

KQLAVC3PPL KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_LYNC

76 72 109

KQLAVC3PPO KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_OCS

76 72 109

KQLAVMCUHL KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_LYNC

76 72 109

KQLAVMCUHO KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_OCS

76 72 109

KQLAVOPERL KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_LYNC

76 72 109

KQLAVOPERO KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_OCS

76 72 109

KQLCDRDBAL KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_LYNC

76 72 109

KQLCDRDBAO KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_OCS

76 72 109

KQLCDRREAL KQL_X_INTERNAL_CDR_SERVICE_READ_LYNC

76 72 109

KQLCDRREAO KQL_X_INTERNAL_CDR_SERVICE_READ_OCS

76 72 109




Bytes perrow(agent)



KQLCDRWRIL KQL_X_INTERNAL_CDR_SERVICE_WRITE_LYNC

76 72 109

KQLCDRWRIO KQL_X_INTERNAL_CDR_SERVICE_WRITE_OCS

76 72 109

KQLIMC3PPL KQL_X_INTERNAL_IM_CCCP_PROCESSING_LYNC

76 72 109

KQLIMC3PPO KQL_X_INTERNAL_IM_CCCP_PROCESSING_OCS

76 72 109

KQLIMCONFL KQL_X_INTERNAL_IM_CONFERENCING_LYNC

76 72 109

KQLIMCONFO KQL_X_INTERNAL_IM_CONFERENCING_OCS

76 72 109

KQLIMMCUHL KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_LYNC

76 72 109

KQLIMMCUHO KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_OCS

76 72 109

KQLINSTMSL KQL_X_INTERNAL_INSTANT_MESSAGING_LYNC

76 72 109

KQLINSTMSO KQL_X_INTERNAL_INSTANT_MESSAGING_OCS

76 72 109

KQLMEDPLAL KQL_X_INTERNAL_MEDIA_PLANNING_LYNC

76 72 109

KQLMEDPLAO KQL_X_INTERNAL_MEDIA_PLANNING_OCS 76 72 109

KQLARCAGEL KQL_X_INTERNAL_MSMQ_OPERATIONS_LYNC

76 72 109

KQLARCAGEO KQL_X_INTERNAL_MSMQ_OPERATIONS_OCS

76 72 109

KQLQMSAGEL KQL_X_INTERNAL_QMS_AGENT_LYNC 76 72 109

KQLQMSAGEO KQL_X_INTERNAL_QMS_AGENT_OCS 76 72 109

KQLSIPEPSL KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_LYNC

76 72 109

KQLSIPEPS0 KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_OCS

76 72 109

KQLSIPNWKL KQL_X_INTERNAL_SIP_NETWORKING_LYNC

76 72 109

KQLSIPNWKO KQL_X_INTERNAL_SIP_NETWORKING_OCS 76 72 109

KQLSIPEERL KQL_X_INTERNAL_SIP_PEERS_LYNC 76 72 109

KQLSIPEERO KQL_X_INTERNAL_SIP_PEERS_OCS 76 72 109

KQLSIPPRLL KQL_X_INTERNAL_SIP_PROTOCOLS_LYNC 76 72 109

KQLSIPPRLO KQL_X_INTERNAL_SIP_PROTOCOLS_OCS 76 72 109

KQLUSRVCCL KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_LYNC

76 72 109




Bytes perrow(agent)



KQLUSRVCNL KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_LYNC

76 72 109

KQLUSRVCNO KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_OCS

76 72 109

KQLUSRVCCO KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_OCS

76 72 109

KQLUSRVDBL KQL_X_INTERNAL_USRV_DBSTORE_LYNC 76 72 109

KQLUSRVDBO KQL_X_INTERNAL_USRV_DBSTORE_OCS 76 72 109

KQLUSRVEPL KQL_X_INTERNAL_USRV_ENDPOINTCACHE_LYNC

76 72 109

KQLUSRVEPO KQL_X_INTERNAL_USRV_ENDPOINTCACHE_OCS

76 72 109

KQLUSRVTRL KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_LYNC

76 72 109

KQLUSRVTRO KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_OCS

76 72 109

KQLUSRVLSL KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_LYNC

76 72 109

KQLUSRVLSO KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_OCS

76 72 109

KQLUSRVCSL KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_LYNC

76 72 109

KQLUSRVCSO KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_OCS

76 72 109

KQLWEBC3PL KQL_X_INTERNAL_WEB_CCCP_PROCESSING_LYNC

76 72 109

KQLWEBC3PO KQL_X_INTERNAL_WEB_CCCP_PROCESSING_OCS

76 72 109

KQLWEBCNFL KQL_X_INTERNAL_WEB_CONFERENCING_LYNC

76 72 109

KQLWEBCNFO KQL_X_INTERNAL_WEB_CONFERENCING_OCS

76 72 109

KQLWEBMCUL KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_LYNC

76 72 109

KQLWEBMCUO KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_OCS

76 72 109

For more information about historical data collection, see "Managing historical data" in the IBM TivoliMonitoring Administrator's Guide.


Chapter 5. Situations reference

A situation is a logical expression involving one or more system conditions. Situations are used tomonitor the condition of systems in your network. You can manage situations from the Tivoli EnterprisePortal by using the Situation Editor or from the command-line interface using the tacmd commands forsituations. You can manage private situations in the private configuration XML file.

About situations

The monitoring agents that you use to monitor your system environment include a set of predefinedsituations that you can use as-is. You can also create new situations to meet your requirements.

Predefined situations contain attributes that check for system conditions common to many enterprises.Using predefined situations can improve the speed with which you can begin using the IBM TivoliComposite Application Manager for Microsoft Applications: Microsoft Lync Server Agent. You can changethe conditions or values being monitored by a predefined situation to the conditions or values best suitedto your enterprise.

You can display predefined situations and create your own situations using the Situation editor. TheSituation editor initially lists the situations associated with the Navigator item that you selected. Whenyou click a situation name or create a situation, a panel opens with the following tabs:

FormulaFormula describing the condition being tested.

DistributionList of managed systems (operating systems, subsystems, or applications) to which the situationcan be distributed. All the Microsoft Lync Server agent managed systems are assigned by default.

Expert adviceComments and instructions to be read in the event workspace.

ActionCommand to be sent to the system.

EIF Customize forwarding of the event to an Event Integration Facility receiver. (Available when theTivoli Enterprise Monitoring Server is configured to forward events.)

Until Options to close the event after a period of time, or when another situation becomes true.

Additional information about situations

The Tivoli Enterprise Portal User's Guide contains more information about predefined and customsituations and how to use them to respond to alerts.

For a list of the predefined situations and information about each individual situation for this monitoringagent, see “Predefined situations.”

Predefined situationsThe monitoring agent contains predefined situations, which are organized by Navigator item.v Microsoft Lync Server

– Not applicablev Archiving

– Not applicable


v Audio Video Conferencing Server– Not applicable

v Availability– KQL_ApplicationHost_SvcDown– KQL_ApplicationShare_SvcDown– KQL_AVConference_SvcDown– KQL_ConferenceAnnounce_SvcDown– KQL_ConferenceAttndant_SvcDown– KQL_FrontEnd_SvcDown– KQL_IMConference_SvcDown– KQL_MonitoringAgent_SvcDown– KQL_VoiceControl_SvcDown– KQL_OCSResponseGroup_SvcDown– KQL_TeleConference_SvcDown– KQL_WebConference_SvcDown– KQL_Archiving_SvcDown– KQL_CallDetailRecord_SvcDown– KQL_QoEMonitoring_SvcDown– KQL_AudioTest_SvcDown– KQL_FileTransfer_SvcDown– KQL_MasterReplica_SvcDown– KQL_Replicator_SvcDown– KQL_WebConferenceCmpt_SvcDown– KQL_CallPark_SvcDown– KQL_LyncResponseGroup_SvcDown– KQL_Mediation_SvcDown– KQL_BWPolicyAuthn_SvcDown– KQL_BWPolicyCore_SvcDown– KQL_AVAuthentication_SvcDown– KQL_AVEdge_SvcDown– KQL_Edge_WebConference_SvcDown

v CDR– Not applicable

v CWA– Not applicable

v Event Log– KQL_CWA_ADConnection_Lost– KQL_CWA_GlblCtlg_Connect_Lost– KQL_AddBook_DBAccess_Error– KQL_DB_OutofSpace– KQL_AVConference_Failure– KQL_MCUFactory_DBConnect_Fail– KQL_ProStk_Configuration_Error– KQL_UserSvc_MCUFactory_Failure– KQL_MCUFac_Cert_Error


– KQL_AddBook_Init_Fail– KQL_AVMCU_TLS_Failed– KQL_QMS_Msg_Queue_Fail

v IM Server– Not applicable

v Lync Web App– Not applicable

v QoE Monitoring Server– Not applicable

v SIP– Not applicable

v User Services– Not applicable

v Web Conferencing Server– Not applicable

Situation descriptionsEach situation description provides information about the situation that you can use to monitor thecondition of systems in your network.

The situation descriptions provide the following information:

DescriptionInformation about the conditions that the situation tests.

FormulaSyntax that contains one or more logical expressions that describe the conditions for the situationto monitor.

DistributionWhether the situation is automatically distributed to instances of the agent or is available formanual distribution.

Run at startupWhether the situation starts monitoring when the agent starts.

Sampling intervalNumber of seconds that elapse between one sample of data that the monitoring agent collects forthe server and the next sample.

Situation persistenceWhether the conditions specified in the situation evaluate to "true" for the defined number ofoccurrences in a row before the situation is raised. The default of one means that nopersistence-checking takes place.

SeveritySeverity of the predefined events: Warning, Informational, or Critical.

Clearing conditionsControls when a true situation closes: after a period, when another situation is true, or whicheveroccurs first if both are selected.

Microsoft Lync Server Navigator itemNo predefined situations are included for this Navigator item.

Chapter 5. Situations reference 229

Archiving Navigator itemNo predefined situations are included for this Navigator item.

Audio Video Conferencing Server Navigator itemNo predefined situations are included for this Navigator item.

Availability Navigator itemThe situation descriptions are organized by the Navigator item to which the situations are relevant.KQL_ApplicationHost_SvcDown situation

DescriptionThe Application Host Service is down.

The situation will be evaluated for each distinct value of Full_Name.Formula

*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCAPPSRV *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN

See “Attributes in each attribute group” on page 45 for descriptions of the attributes inthis formula.

DistributionThis situation is automatically distributed to instances of this agent.

Run at startupYes

Sampling interval5 minutes

Situation persistenceThe number of times the conditions of the situation must occur for the situation to betrue is 1.

Error conditionsCritical

Clearing conditionsThe situation clears when the condition becomes false.

KQL_ApplicationShare_SvcDown situationDescription

The Application Sharing Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCASMCU *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN


DistributionThis situation is available for distribution.

Run at startupNo



Error conditionsWarning



KQL_AVConference_SvcDown situationDescription

The Audio Video Conferencing Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCAVMCU *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_ConferenceAnnounce_SvcDown situationDescription

The Conferencing Announcement Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCAS *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_ConferenceAttndant_SvcDown situationDescription

The Conferencing Attendant Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCAA *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN




Run at startupNo





KQL_FrontEnd_SvcDown situationDescription

The Front-End Service is down.


*IF ( *VALUE KQL_AVAILABILITY.Name *EQ RtcSrv *OR *VALUE KQL_AVAILABILITY.Name*EQ RTCSRV ) *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN


DistributionThis situation is automatically distributed to instances of this agent.

Run at startupYes





KQL_IMConference_SvcDown situationDescription

The IM Conferencing Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCIMMCU *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo






KQL_MonitoringAgent_SvcDown situationDescription

The Monitoring Agent Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RtcQmsAgent *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_VoiceControl_SvcDown situationDescription

The Outside Voice Control Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCCS *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_OCSResponseGroup_SvcDown situationDescription

The OCS Response Group Service is down.

The situation will be evaluated for each distinct value of Full_Name.


Formula*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCACD *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_TeleConference_SvcDown situationDescription

The Telephony Conferencing Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCACPMCU *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_WebConference_SvcDown situationDescription

The Web Conferencing Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCDATAMCU *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo






KQL_Archiving_SvcDown situationDescription

The Archiving Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCLOG *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_CallDetailRecord_SvcDown situationDescription

The Call Detail Recording Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCDR *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_QoEMonitoring_SvcDown situation


DescriptionThe QoE Monitoring Service is down.


*IF ( *VALUE KQL_AVAILABILITY.Name *EQ RTCQms *OR *VALUE KQL_AVAILABILITY.Name*EQ RtcQms ) *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_AudioTest_SvcDown situationDescription

The Audio Test Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCATS *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_FileTransfer_SvcDown situationDescription

The File Transfer Agent Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ FTA *AND *VALUE KQL_AVAILABILITY.Status *EQDOWN




Run at startupNo





KQL_MasterReplica_SvcDown situationDescription

The Master Replicator Agent Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ MASTER *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_Replicator_SvcDown situationDescription

The Replica Replicator Agent Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ REPLICA *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo






KQL_WebConferenceCmpt_SvcDown situationDescription

The Web Conferencing Compatibility Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCMEETINGMCU *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_CallPark_SvcDown situationDescription

The Call Park Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCCPS *AND *VALUE KQL_AVAILABILITY.Status*EQ DOWN



Run at startupNo





KQL_LyncResponseGroup_SvcDown situationDescription

The Lync Response Group Service is down.

The situation will be evaluated for each distinct value of Full_Name.


Formula*IF ( *VALUE KQL_AVAILABILITY.Name *EQ RtcRGS *OR *VALUE KQL_AVAILABILITY.Name*EQ RTCRGS ) *AND *VALUE KQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_Mediation_SvcDown situationDescription

The Mediation Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCMEDSRV *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_BWPolicyAuthn_SvcDown situationDescription

The Bandwidth Policy Service (Authentication) is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCPDPAUTH *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo






KQL_BWPolicyCore_SvcDown situationDescription

The Bandwidth Policy Service (Core) is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCPDPCORE *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_AVAuthentication_SvcDown situationDescription

The Audio Video Authentication Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCMRAUTH *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_AVEdge_SvcDown situation


DescriptionThe Audio Video Edge Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCMEDIARELAY *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





KQL_Edge_WebConference_SvcDown situationDescription

The Web Conferencing Edge Service is down.


*IF *VALUE KQL_AVAILABILITY.Name *EQ RTCDATAPROXY *AND *VALUEKQL_AVAILABILITY.Status *EQ DOWN



Run at startupNo





CDR Navigator itemNo predefined situations are included for this Navigator item.

CWA Navigator itemNo predefined situations are included for this Navigator item.


Event Log Navigator itemThe situation descriptions are organized by the Navigator item to which the situations are relevant.KQL_CWA_ADConnection_Lost situation

DescriptionConnection between CWA and Active Directory Server is broken.

The situation will be evaluated for each distinct value of Event_Source.Formula

*IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 50008 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS Communicator Web Access Authentication’ )



Run at startupNo

Sampling intervalNone. Data is analyzed when it becomes available.

Situation persistenceNot Applicable


Clearing conditionsThe situation does not clear automatically.

KQL_CWA_GlblCtlg_Connect_Lost situationDescription

Connectivity between CWA and the global catalog server is lost.


*IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 50301 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS Communicator Web Access User Search’ )



Run at startupNo





KQL_AddBook_DBAccess_Error situationDescription

Error occurred while accessing the back-end database.


*IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 21035 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS Address Book Server’ )




Run at startupNo





KQL_DB_OutofSpace situationDescription

The Archiving and CDR database cannot process further requests.


*IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 30638 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’LS Archiving Server’ ) *OR ( *VALUEKQL_EVENT_LOG.Event_ID *EQ 30638 *AND *VALUE KQL_EVENT_LOG.Event_Source *EQ ’OCSArchiving Server’ ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 30638 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS Archiving and CDR Server’ ) *OR ( *VALUEKQL_EVENT_LOG.Event_ID *EQ 26038 *AND *VALUE KQL_EVENT_LOG.Event_Source *EQ ’OCSCall Detail Recording’ ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 26038 *AND*VALUE KQL_EVENT_LOG.Event_Source *EQ ’LS Call Detail Recording’ ) )



Run at startupNo





KQL_AVConference_Failure situationDescription

The AV Conferencing Server has failed to start a conference.


*IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 32026 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS Audio-Video Conferencing Server’ ) *OR (*VALUE KQL_EVENT_LOG.Event_ID *EQ 32026 *AND *VALUE KQL_EVENT_LOG.Event_Source*EQ ’OCS User Services’ ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 32014 *AND*VALUE KQL_EVENT_LOG.Event_Source *EQ ’LS Audio-Video Conferencing Server’ ) *OR( *VALUE KQL_EVENT_LOG.Event_ID *EQ 32014 *AND *VALUE KQL_EVENT_LOG.Event_Source*EQ ’OCS Audio-Video Conferencing Server’ ) )




Run at startupNo





KQL_MCUFactory_DBConnect_Fail situationDescription

MCU Factory has failed to connect to the back-end database.


*IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 51011 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS MCU Factory’ )



Run at startupNo





KQL_ProStk_Configuration_Error situationDescription

Configuration errors detected at startup.


*IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 14497 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS Protocol Stack’ )



Run at startupNo






KQL_UserSvc_MCUFactory_Failure situationDescription

The MCU factory failed to respond to a conference.


*IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 32069 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS User Services’ ) *OR ( *VALUEKQL_EVENT_LOG.Event_ID *EQ 32069 *AND *VALUE KQL_EVENT_LOG.Event_Source *EQ ’LSUser Services’ ) )



Run at startupNo





KQL_MCUFac_Cert_Error situationDescription

Null values exist on the certificate.


*IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 51007 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’LS MCU Factory’ ) *OR ( *VALUEKQL_EVENT_LOG.Event_ID *EQ 51007 *AND *VALUE KQL_EVENT_LOG.Event_Source *EQ ’OCSMCU Factory’ ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 51006 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’LS MCU Factory’ ) *OR ( *VALUEKQL_EVENT_LOG.Event_ID *EQ 51006 *AND *VALUE KQL_EVENT_LOG.Event_Source *EQ ’OCSMCU Factory’ ) )



Run at startupNo





KQL_AddBook_Init_Fail situationDescription

The Address Book Server has encountered an unexpected exception.



*IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 21046 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS Address Book Server’ ) *OR ( *VALUEKQL_EVENT_LOG.Event_ID *EQ 21046 *AND *VALUE KQL_EVENT_LOG.Event_Source *EQ ’LSAddress Book Server’ ) )



Run at startupNo





KQL_AVMCU_TLS_Failed situationDescription

Audio Video Conferencing Server cannot establish SIP connection.


*IF ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 32078 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’LS Audio-Video Conferencing Server’ )



Run at startupNo





KQL_QMS_Msg_Queue_Fail situationDescription

The Message Queue cannot be opened for reading.


*IF ( ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 19108 *AND *VALUEKQL_EVENT_LOG.Event_Source *EQ ’OCS QoE Monitoring Service’ ) *OR ( *VALUEKQL_EVENT_LOG.Event_ID *EQ 19108 *AND *VALUE KQL_EVENT_LOG.Event_Source *EQ ’OCSQoE Monitoring Server’ ) *OR ( *VALUE KQL_EVENT_LOG.Event_ID *EQ 19108 *AND*VALUE KQL_EVENT_LOG.Event_Source *EQ ’LS QoE Monitoring Service’ ) )




Run at startupNo





IM Server Navigator itemNo predefined situations are included for this Navigator item.

Lync Web App Navigator itemNo predefined situations are included for this Navigator item.

QoE Monitoring Server Navigator itemNo predefined situations are included for this Navigator item.

SIP Navigator itemNo predefined situations are included for this Navigator item.

User Services Navigator itemNo predefined situations are included for this Navigator item.

Web Conferencing Server Navigator itemNo predefined situations are included for this Navigator item.


Chapter 6. Take Action commands reference

Take Action commands can be run from the portal client or included in a situation or a policy.

About Take Action commands

When included in a situation, the command runs when the situation becomes true. A Take Actioncommand in a situation is also referred to as reflex automation. When you enable a Take Action commandin a situation, you automate a response to system conditions. For example, you can use a Take Actioncommand to send a command to restart a process on the managed system or to send a text message to acell phone.

In advanced automation, policies are used to take actions, schedule work, and automate manual tasks. Apolicy comprises a series of automated steps called activities that are connected to create a workflow.After an activity is completed, the Tivoli Enterprise Portal receives return-code feedback, and advancedautomation logic responds with subsequent activities that are prescribed by the feedback.

A basic Take Action command shows the return code of the operation in a message box that is displayedafter the action is completed or in a log file. After you close this window, no further information isavailable for this action.

Additional information about Take Action commands

For more information about working with Take Action commands, see "Take Action commands" in theTivoli Enterprise Portal User's Guide.

For a list of the Take Action commands for this monitoring agent and a description of each command, see“Predefined Take Action commands” and the information for each individual command.

Predefined Take Action commandsNot all agents have predefined Take Action commands. But you can create Take Action commands forany agent.

This monitoring agent contains the following Take Action commands:v Start Access Edge Servicev Start Application Host Servicev Start Application Sharing Servicev Start Archiving Servicev Start Audio Test Servicev Start Audio Video Authentication Servicev Start Audio Video Conferencing Servicev Start Audio Video Edge Servicev Start Bandwidth Policy Service (Authentication)v Start Bandwidth Policy Service (Core)v Start Call Detail Recording Servicev Start Call Park Servicev Start Conferencing Announcement Servicev Start Conferencing Attendant Service


v Start File Transfer Agent Servicev Start Front End Servicev Start IM Conferencing Servicev Start Lync Response Group Servicev Start Master Replicator Servicev Start Mediation Servicev Start Monitoring Agent Servicev Start OCS Response Group Servicev Start Outside Voice Control Servicev Start QoE Monitoring Servicev Start Replica Replicator Servicev Start Telephony Conferencing Servicev Start Web Conferencing Compatibility Servicev Start Web Conferencing Edge Servicev Start Web Conferencing Servicev Stop Access Edge Servicev Stop Application Host Servicev Stop Application Sharing Servicev Stop Archiving Servicev Stop Audio Test Servicev Stop Audio Video Authentication Servicev Stop Audio Video Conferencing Servicev Stop Audio Video Edge Servicev Stop Bandwidth Policy Service (Authentication)v Stop Bandwidth Policy Service (Core)v Stop Call Detail Recording Servicev Stop Call Park Servicev Stop Conferencing Announcement Servicev Stop Conferencing Attendant Servicev Stop File Transfer Agent Servicev Stop Front End Servicev Stop IM Conferencing Servicev Stop Lync Response Group Servicev Stop Master Replicator Servicev Stop Mediation Servicev Stop Monitoring Agent Servicev Stop OCS Response Group Servicev Stop Outside Voice Control Servicev Stop QoE Monitoring Servicev Stop Replica Replicator Servicev Stop Telephony Conferencing Servicev Stop Web Conferencing Compatibility Servicev Stop Web Conferencing Edge Servicev Stop Web Conferencing Service


Take Action command descriptionsEach Take Action command description provides information you can use to decide whether to run theTake Action command or whether to include the Take Action command in a situation or a policy.

The descriptions of the Take Action commands provide the following information:

DescriptionActions the command performs on the system to which it is sent, and the permissions requiredfor the Take Action command to function.

Return codesInformation that the Take Action command returns.

Start Access Edge Service actionStarts the Access Edge Service.

AuthorizationUser must be a member of the Administrators group.

Destination systems_EnDDESTINATIONS_NONE_OR_LIST_EnD

Return codes

v Return Code: 7– Return Code Type: TIMED_OUT– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0000S– Message: The service did not respond in a timely fashion.

v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0151I– Message: The Access Edge Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0152I– Message: The Access Edge Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0153E– Message: Error starting the Access Edge Service.

v Return Code: 9– Return Code Type: WARNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0300W– Message: The service does not exist as an installed service.

v Return Code: 8– Return Code Type: DOESNT_EXIST

Chapter 6. Take Action commands reference 251

– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0301I– Message: The service is disabled and cannot be started.

v Return Code: 12– Return Code Type: INSUFFICIENT_USER_AUTHORITY– Operating systems: Windows, Windows (64-bit)– Message ID: KQL1004– Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!!

Usage None

Start Application Host Service actionStarts the Application Host Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0001I– Message: The Application Host Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0002I– Message: The Application Host Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0003E– Message: Error starting the Application Host Service.


v Return Code: 8– Return Code Type: DOESNT_EXIST– Operating systems: Windows, Windows (64-bit)


– Message ID: KQL0301I– Message: The service is disabled and cannot be started.


Usage None

Start Application Sharing Service actionStarts the Application Sharing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0007I– Message: The Application Sharing Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0008I– Message: The Application Sharing Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0009E– Message: Error starting the Application Sharing Service.


v Return Code: 8– Return Code Type: DOESNT_EXIST– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0301I


– Message: The service is disabled and cannot be started.v Return Code: 12

– Return Code Type: INSUFFICIENT_USER_AUTHORITY– Operating systems: Windows, Windows (64-bit)– Message ID: KQL1004– Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!!

Usage None

Start Archiving Service actionStarts the Archiving Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0073I– Message: The Archiving Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0074I– Message: The Archiving Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0075E– Message: Error starting the Archiving Service.


v Return Code: 8– Return Code Type: DOESNT_EXIST– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0301I– Message: The service is disabled and cannot be started.



Usage None

Start Audio Test Service actionStarts the Audio Test Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0091I– Message: The Audio Test Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0092I– Message: The Audio Test Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0093E– Message: Error starting the Audio Test Service.



v Return Code: 12


– Return Code Type: INSUFFICIENT_USER_AUTHORITY– Operating systems: Windows, Windows (64-bit)– Message ID: KQL1004– Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!!

Usage None

Start Audio Video Authentication Service actionStarts the Audio Video Authentication Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0157I– Message: The Audio Video Authentication Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0158I– Message: The Audio Video Authentication Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0159E– Message: Error starting the Audio Video Authentication Service.



v Return Code: 12– Return Code Type: INSUFFICIENT_USER_AUTHORITY


– Operating systems: Windows, Windows (64-bit)– Message ID: KQL1004– Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!!

Usage None

Start Audio Video Conferencing Service actionStarts the Audio Video Conferencing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0013I– Message: The Audio Video Conferencing Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0014I– Message: The Audio Video Conferencing Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0015E– Message: Error starting the Audio Video Conferencing Service.



v Return Code: 12– Return Code Type: INSUFFICIENT_USER_AUTHORITY– Operating systems: Windows, Windows (64-bit)


– Message ID: KQL1004– Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!!

Usage None

Start Audio Video Edge Service actionStarts the Audio Video Edge Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0163I– Message: The Audio Video Edge Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0164I– Message: The Audio Video Edge Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0165E– Message: Error starting the Audio Video Edge Service.



v Return Code: 12– Return Code Type: INSUFFICIENT_USER_AUTHORITY– Operating systems: Windows, Windows (64-bit)– Message ID: KQL1004


– Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!!

Usage None

Start Bandwidth Policy Service (Authentication) actionStarts the Bandwidth Policy Service (Authentication).



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0139I– Message: The Bandwidth Policy Service (Authentication) was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0140I– Message: The Bandwidth Policy Service (Authentication) is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0141E– Message: Error starting the Bandwidth Policy Service (Authentication).





Usage None

Start Bandwidth Policy Service (Core) actionStarts the Bandwidth Policy Service (Core).



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0145I– Message: The Bandwidth Policy Service (Core) was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0146I– Message: The Bandwidth Policy Service (Core) is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0147E– Message: Error starting the Bandwidth Policy Service (Core).




Usage None


Start Call Detail Recording Service actionStarts the Call Detail Recording Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0079I– Message: The Call Detail Recording Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0080I– Message: The Call Detail Recording Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0081E– Message: Error starting the Call Detail Recording Service.




Usage None


Start Call Park Service actionStarts the Call Park Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0121I– Message: The Call Park Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0122I– Message: The Call Park Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0123E– Message: Error starting the Call Park Service.




Usage None


Start Conferencing Announcement Service actionStarts the Conferencing Announcement Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0019I– Message: The Conferencing Announcement Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0020I– Message: The Conferencing Announcement Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0021E– Message: Error starting the Conferencing Announcement Service.




Usage None


Start Conferencing Attendant Service actionStarts the Conferencing Attendant Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0025I– Message: The Conferencing Attendant Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0026I– Message: The Conferencing Attendant Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0027E– Message: Error starting the Conferencing Attendant Service.




Usage None


Start File Transfer Agent Service actionStarts the File Transfer Agent Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0097I– Message: The File Transfer Agent Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0098I– Message: The File Transfer Agent Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0099E– Message: Error starting the File Transfer Agent Service.




Usage None


Start Front End Service actionStarts the Front-End Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0031I– Message: The Front End Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0032I– Message: The Front End Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0033E– Message: Error starting the Front End Service.




Usage None


Start IM Conferencing Service actionStarts the IM Conferencing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0037I– Message: The IM Conferencing Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0038I– Message: The IM Conferencing Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0039E– Message: Error starting the IM Conferencing Service.




Usage None


Start Lync Response Group Service actionStarts the Lync Response Group Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0127I– Message: The Response Group Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0128I– Message: The Response Group Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0129E– Message: Error starting the Response Group Service.




Usage None


Start Master Replicator Service actionStarts the Master Replicator Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0103I– Message: The Master Replicator Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0104I– Message: The Master Replicator Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0105E– Message: Error starting the Master Replicator Service.




Usage None


Start Mediation Service actionStarts the Mediation Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0133I– Message: The Mediation Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0134I– Message: The Mediation Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0135E– Message: Error starting the Mediation Service.




Usage None


Start Monitoring Agent Service actionStarts the Monitoring Agent Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0043I– Message: The Monitoring Agent Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0044I– Message: The Monitoring Agent Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0045E– Message: Error starting the Monitoring Agent Service.




Usage None


Start OCS Response Group Service actionStarts the OCS Response Group Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0055I– Message: The Response Group Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0056I– Message: The Response Group Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0057E– Message: Error starting the Response Group Service.




Usage None


Start Outside Voice Control Service actionStarts the Outside Voice Control Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0049I– Message: The Outside Voice Control Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0050I– Message: The Outside Voice Control Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0051E– Message: Error starting the Outside Voice Control Service.




Usage None


Start QoE Monitoring Service actionStarts the QoE Monitoring Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0085I– Message: The QoE Monitoring Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0086I– Message: The QoE Monitoring Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0087E– Message: Error starting the QoE Monitoring Service.




Usage None


Start Replica Replicator Service actionStarts the Replica Replicator Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0109I– Message: The Replica Replicator Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0110I– Message: The Replica Replicator Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0111E– Message: Error starting the Replica Replicator Service.




Usage None


Start Telephony Conferencing Service actionStarts the Telephony Conferencing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0061I– Message: The Telephony Conferencing Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0062I– Message: The Telephony Conferencing Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0063E– Message: Error starting the Telephony Conferencing Service.




Usage None


Start Web Conferencing Compatibility Service actionStarts the Web Conferencing Compatibility Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0115I– Message: The Web Conferencing Compatibility Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0116I– Message: The Web Conferencing Compatibility Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0117E– Message: Error starting the Web Conferencing Compatibility Service.




Usage None


Start Web Conferencing Edge Service actionStarts the Web Conferencing Edge Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0169I– Message: The Web Conferencing Edge Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0170I– Message: The Web Conferencing Edge Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0171E– Message: Error starting the Web Conferencing Edge Service.




Usage None


Start Web Conferencing Service actionStarts the Web Conferencing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0067I– Message: The Web Conferencing Service was started.

v Return Code: 2– Return Code Type: ALREADY_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0068I– Message: The Web Conferencing Service is already started.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0069E– Message: Error starting the Web Conferencing Service.




Usage None


Stop Access Edge Service actionStops the Access Edge Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0154I– Message: The Access Edge Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0155I– Message: The Access Edge Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0156E– Message: Error stopping the Access Edge Service.


v Return Code: 8– Return Code Type: TIMED_OUT– Operating systems: Windows, Windows (64-bit)– Message ID: KQL1003– Message: WARNING::NO MESSAGE FOUND FOR THIS RETURN CODE!!!!!


Usage None


Stop Application Host Service actionStops the Application Host Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0004I– Message: The Application Host Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0005I– Message: The Application Host Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0006E– Message: Error stopping the Application Host Service.




Usage None


Stop Application Sharing Service actionStops the Application Sharing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0010I– Message: The Application Sharing Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0011I– Message: The Application Sharing Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0012E– Message: Error stopping the Application Sharing Service.




Usage None


Stop Archiving Service actionStops the Archiving Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0076I– Message: The Archiving Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0077I– Message: The Archiving Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0078E– Message: Error stopping the Archiving Service.




Usage None


Stop Audio Test Service actionStops the Audio Test Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0094I– Message: The Audio Test Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0095I– Message: The Audio Test Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0096E– Message: Error stopping the Audio Test Service.




Usage None


Stop Audio Video Authentication Service actionStops the Audio Video Authentication Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0160I– Message: The Audio Video Authentication Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0161I– Message: The Audio Video Authentication Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0162E– Message: Error stopping the Audio Video Authentication Service.




Usage None


Stop Audio Video Conferencing Service actionStops the Audio Video Conferencing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0016I– Message: The Audio Video Conferencing Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0017I– Message: The Audio Video Conferencing Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0018E– Message: Error stopping the Audio Video Conferencing Service.




Usage None


Stop Audio Video Edge Service actionStops the Audio Video Edge Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0166I– Message: The Audio Video Edge Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0167I– Message: The Audio Video Edge Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0168E– Message: Error stopping the Audio Video Edge Service.




Usage None


Stop Bandwidth Policy Service (Authentication) actionStops the Bandwidth Policy Service (Authentication).



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0142I– Message: The Bandwidth Policy Service (Authentication) was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0143I– Message: The Bandwidth Policy Service (Authentication) is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0144E– Message: Error stopping the Bandwidth Policy Service (Authentication) Service.




Usage None


Stop Bandwidth Policy Service (Core) actionStops the Bandwidth Policy Service (Core).



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0148I– Message: The Bandwidth Policy Service (Core) was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0149I– Message: The Bandwidth Policy Service (Core) is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0150E– Message: Error stopping the Bandwidth Policy Service (Core) Service.




Usage None


Stop Call Detail Recording Service actionStops the Call Detail Recording Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0082I– Message: The Call Detail Recording Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0083I– Message: The Call Detail Recording Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0084E– Message: Error stopping the Call Detail Recording Service.




Usage None


Stop Call Park Service actionStops the Call Park Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0124I– Message: The Call Park Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0125I– Message: The Call Park Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0126E– Message: Error stopping the Call Park Service.




Usage None


Stop Conferencing Announcement Service actionStops the Conferencing Announcement Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0022I– Message: The Conferencing Announcement Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0023I– Message: The Conferencing Announcement Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0024E– Message: Error stopping the Conferencing Announcement Service.




Usage None


Stop Conferencing Attendant Service actionStops the Conferencing Attendant Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0028I– Message: The Conferencing Attendant Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0029I– Message: The Conferencing Attendant Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0030E– Message: Error stopping the Conferencing Attendant Service.




Usage None


Stop File Transfer Agent Service actionStops the File Transfer Agent Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0100I– Message: The File Transfer Agent Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0101I– Message: The File Transfer Agent Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0102E– Message: Error stopping the File Transfer Agent Service.




Usage None


Stop Front End Service actionStops the Front-End Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0034I– Message: The Front End Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0035I– Message: The Front End Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0036E– Message: Error stopping the Front End Service.




Usage None


Stop IM Conferencing Service actionStops the IM Conferencing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0040I– Message: The IM Conferencing Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0041I– Message: The IM Conferencing Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0042E– Message: Error stopping the IM Conferencing Service.




Usage None


Stop Lync Response Group Service actionStops the Lync Response Group Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0130I– Message: The Response Group Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0131I– Message: The Response Group Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0132E– Message: Error stopping the Response Group Service.




Usage None


Stop Master Replicator Service actionStops the Master Replicator Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0106I– Message: The Master Replicator Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0107I– Message: The Master Replicator Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0108E– Message: Error stopping the Master Replicator Service.




Usage None


Stop Mediation Service actionStops the Mediation Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0136I– Message: The Mediation Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0137I– Message: The Mediation Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0138E– Message: Error stopping the Mediation Service.




Usage None


Stop Monitoring Agent Service actionStops the Monitoring Agent Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0046I– Message: The Monitoring Agent Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0047I– Message: The Monitoring Agent Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0048E– Message: Error stopping the Monitoring Agent Service.




Usage None


Stop OCS Response Group Service actionStops the OCS Response Group Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0058I– Message: The Response Group Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0059I– Message: The Response Group Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0060E– Message: Error stopping the Response Group Service.




Usage None


Stop Outside Voice Control Service actionStops the Outside Voice Control Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0052I– Message: The Outside Voice Control Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0053I– Message: The Outside Voice Control Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0054E– Message: Error stopping the Outside Voice Control Service.




Usage None


Stop QoE Monitoring Service actionStops the QoE Monitoring Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0088I– Message: The QoE Monitoring Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0089I– Message: The QoE Monitoring Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0090E– Message: Error stopping the QoE Monitoring Service.




Usage None


Stop Replica Replicator Service actionStops the Replica Replicator Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0112I– Message: The Replica Replicator Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0113I– Message: The Replica Replicator Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0114E– Message: Error stopping the Replica Replicator Service.




Usage None


Stop Telephony Conferencing Service actionStops the Telephony Conferencing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0064I– Message: The Telephony Conferencing Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0065I– Message: The Telephony Conferencing Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0066E– Message: Error stopping the Telephony Conferencing Service.




Usage None


Stop Web Conferencing Compatibility Service actionStops the Web Conferencing Compatibility Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0118I– Message: The Web Conferencing Compatibility Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0119I– Message: The Web Conferencing Compatibility Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0120E– Message: Error stopping the Web Conferencing Compatibility Service.




Usage None


Stop Web Conferencing Edge Service actionStops the Web Conferencing Edge Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0172I– Message: The Web Conferencing Edge Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0173I– Message: The Web Conferencing Edge Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0174E– Message: Error stopping the Web Conferencing Edge Service.




Usage None


Stop Web Conferencing Service actionStops the Web Conferencing Service.



Return codes


v Return Code: 0– Return Code Type: OK– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0070I– Message: The Web Conferencing Service was stopped.

v Return Code: 2– Return Code Type: NOT_RUNNING– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0071I– Message: The Web Conferencing Service is already stopped.

v Return Code: 1– Return Code Type: GENERAL_ERROR– Operating systems: Windows, Windows (64-bit)– Message ID: KQL0072E– Message: Error stopping the Web Conferencing Service.




Usage None


Chapter 7. Policies reference

Policies are used as an advanced automation technique for implementing more complex workflowstrategies than you can create through simple automation. All agents do not provide predefined policies,but you can create policies for any agent.

A policy is a set of automated system processes that can take actions, schedule work for users, orautomate manual tasks. You use the Workflow Editor to design policies. You control the order in whichthe policy executes a series of automated steps, which are also called activities. Policies are connected tocreate a workflow. After an activity is completed, the Tivoli Enterprise Portal receives return-codefeedback, and advanced automation logic responds with subsequent activities prescribed by the feedback.

For more information about working with policies, see Automation with policies in the Tivoli EnterprisePortal User's Guide.

For information about using the Workflow Editor, see the IBM Tivoli Monitoring Administrator's Guide orthe Tivoli Enterprise Portal online help.

Predefined policiesNot all agents have predefined policies. But you can create policies for any agent.

The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agentdoes not provide predefined policies.


Chapter 8. Tivoli Common Reporting for the monitoring agent

You can use the Tivoli Common Reporting application to generate reports for the Microsoft Lync Serveragent. For more information about Tivoli Common Reporting, such as prerequisites, importing reports,and running reports, see the IBM Tivoli Monitoring Administrator's Guide V6.2.3.

IBM Tivoli Monitoring for Microsoft Applications V6.3 reports are historical reports that includesummarized data that is collected in the Tivoli Data Warehouse. These reports are built to run onlyagainst the IBM Tivoli Monitoring for Microsoft Lync Server agent V6.3.

The reports can be administered and run on Tivoli Common Reporting V1.3, V2.1, and V2.1.1, Fix Pack 6.

For more information about Tivoli Common Reporting, see the developerWorks website(http://www.ibm.com/developerworks/spaces/tcr).

This version of Tivoli Common Reporting includes Cognos Business Intelligence and Reporting V8.4.

Cognos-based report packagesThe Cognos-based Tivoli Common Reporting tool is used to create, view, and manage reports for theTivoli group of products.

You can use the Cognos reports to analyze resource information such as availability, utilization,performance, and so on. With Cognos reports, you can evaluate the key metrics of the computers that areon the managed environment of your organization.

You can use the Tivoli Common Reporting tool to:v Create custom reports by using the drag-and-drop feature integrated with the web-based editor.v Schedule, share, secure, and administer reports in a single interface.v Save the report in HTML, PDF, Excel, XML, or CSV file formats.v Share reports by email or save the reports in a file system for later use.

The following databases are supported for all reports:v DB2 V9.5 and V9.7, Fix Pack 2v Oracle 10g and 11gv SQL Server 2005 and 2008

You can use Tivoli Common Reporting V1.3, V2.1, and V2.1.1, Fix Pack 6 software that is shipped withIBM Tivoli Monitoring V6.2.3 or later to administer, run, and edit Cognos reports. For more informationabout Tivoli Common Reporting, see the Tivoli Common Reporting Information Center(http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc_211/ic-home.html).

PrerequisitesBefore you run the Cognos-based reports, ensure that the prerequisites that are required for installing andrunning Tivoli Common Reporting packages are met.

Procedure1. Install Tivoli Common Reporting.


http://www.ibm.com/developerworks/spaces/tcr

http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc_211/ic-home.html

For more information, see the documentation in the IBM Tivoli Common Reporting InformationCenter(http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc_211/ic-home.html).To ensure that Tivoli Common Reporting is running, go to:https://machine_name:port_number/ibm/console/..

2. Obtain the reports package from the product media and extract the package.The Cognos reports are available in the following package: Product Media root/REPORTS/KQL/ITCAMMA_LyncServer_V630_Cognos_Reports.

3. Copy this package in a directory on any drive of the same computer where the Tivoli CommonReporting Server is installed, and extract the package in the same directory.The directory contents include:v Database scripts required to prepare the Tivoli Data Warehouse for Cognos reports.v A report installer that imports the reports into Tivoli Common Reporting and sets up the database

connection.4. Open the setup.batch file, and verify that the specified drive is the same drive where the Tivoli

Common Reporting Server is installed. If the specified drive is not correct, edit the setup.batch file tospecify the correct drive.For example, change the TCR_DEFAULT_DIR=C:\IBM\tivoli\tip to TCR_DEFAULT_DIR=F:\IBM\tivoli\tipif the Tivoli Common Reporting Server is installed on the F drive.

5. Configure historical collection for Microsoft Lync Server agent V6.3 and the IBM Tivoli WarehouseSummarization and Pruning Agent. After IBM Tivoli Monitoring V6.2.3, Fix Pack 1, or later isinstalled and the Microsoft Lync Server agent V6.3 is installed and configured, configure historicalcollection. Also, configure the Warehouse Summarization and Pruning agent with or without shiftsenabled. For more information about how to enable historical collection and configure the WarehouseSummarization and Pruning agent in IBM Tivoli Monitoring, see the following documentation:v http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/

history_manage_intro.htmv http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/

history_manage_collection.htm

Note: Historical collection and daily and hourly summarization must be enabled for all attributegroups of Microsoft Lync Server agent V6.3.

To ensure that the required views are present, run the following query against the Tivoli DataWarehouse:v DB2: Select distinct "VIEWNAME" from SYSCAT.VIEWS where "VIEWNAME" like ’ %V’v Oracle: Select distinct "OBJECT_NAME" from OBJ where "OBJECT_TYPE" like ’%V’v MS SQL Server: Select distinct "NAME" from SYS.OBJECTS where "TYPE_DESC" like ’%V’

6. Prepare the Tivoli Data Warehouse to support Cognos dimensions.Preparing the Tivoli Data Warehouse for Tivoli Common Reporting includes creating the IBM_TRAMdimensions, which are required for running the Cognos reports and using the data models.See "Creating shared dimension tables and populating the time dimensions table" in the IBM TivoliMonitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.3, Fix Pack 1 Information Center(http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/tcr_reports_dimensionsshared.htm).

7. Connect to the Tivoli Data Warehouse by using the database client over Open Database Connectivity(ODBC).Cognos uses ODBC to connect to the database. Install a database client on the Tivoli CommonReporting Server and connect it to the Tivoli Data Warehouse.




http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/history_manage_intro.htm

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See "Connecting to the Tivoli Data Warehouse using the database client over ODBC" in the IBM TivoliMonitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.3, Fix Pack 1 Information Center(http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.3fp1/adminuse/tcr_tdwconnect.htm).

Important: All prerequisites described here must be met or the reports cannot run.

Importing Cognos report packages

You must import the Cognos report package that contains the Microsoft Lync Server agent data modeland reports into Tivoli Common Reporting. Before you import the Cognos report package, ensure that allthe prerequisites have been met. Otherwise, reports cannot run.

For Tivoli Common Reporting V1.3, use one of the following options to import the Cognos reportpackage:v Importing by running the reports installer – For information about running the reports installer to

import the Cognos report package, see "Installing and running IBM Cognos reports" in the IBM TivoliMonitoring Administrator's Guide at the IBM Tivoli Monitoring V6.2.2, Fix Pack 2 Information Center(http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/topic/com.ibm.itm.doc_6.2.2fp2/tcr_install_itm.htm)

v Importing manually – For information about manually importing the reports package, see “Importingreport packages” at the IBM Tivoli Systems Management Information Center (http://pic.dhe.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr_cog.doc/ttcr_cog_import.html).

For Tivoli Common Reporting V2.1, or later, see "Importing report packages" at the Tivoli CommonReporting Information Center (http://pic.dhe.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc_211/ttcr_import.html).

If you are using a schema other than ITMUSER, you must complete the following steps for the datamodel and reports to run:1. Verify that you have completed the following steps:

a. Altered the schema name in the database scripts when you prepared the Tivoli Data Warehousefor Cognos dimensions in Step 6 on page 312 of “Prerequisites” on page 311.

b. Installed the reports package by using the Reports installer as explained in "Importing reports byusing the report installer" topic in the IBM Tivoli Monitoring Administrator's Guide. To verify thatyou have installed the reports package, go to Tivoli Common Reporting and make sure you cansee "ITCAMMA LyncServer V630 Cognos Reports" in the Public Folders of IBM CognosConnection.

2. Install and configure the Cognos Framework Manager, which is the data modeling tool. See theinstructions at the Tivoli Common Reporting Information Center (http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc_211/ttcr_configure_frameworkmgr.html).

3. Open the Framework Manager. Select File > Open. Browse to the extracted ITCAMMA LyncServerV630 Cognos Reports reports package. Browse to the model folder and select the ITCAMMALyncServer V630 Cognos Reports.cpf file.

4. If you are prompted to enter login credentials, enter your tipadmin user ID and password.5. After the IBM Tivoli Monitoring for Lync Servers data model in the Framework Manager opens,

expand Data Sources under Tivoli Reporting and Analytics Model in the Project Viewer.6. Select TDW under Data Sources.7. When you select TDW, the Properties view is updated with information about the Tivoli Data

Warehouse data source. By default, the Properties view is located at the bottom center of the screen.If the Properties view is not visible, select View > Properties.

8. In the Properties, edit the Schema field. Change it from ITMUSER to your schema name.

Chapter 8. Tivoli Common Reporting for the monitoring agent 313

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9. Save the project.10. In the Project Viewer, expand Packages.11. Right-click ITCAMMA LyncServer V630 Cognos Reports.12. Select Publish Packages. The Publish Wizard opens.13. Keep the default selection and click Next.14. Click Next on the next screen.15. Clear the Verify the package before publishing check box.16. Click Publish. A window is displayed that alerts you that A package with that name already

exists and asks Do you want to publish this package?

17. Click Yes.18. Go back to Tivoli Common Reporting and check if the Modified field of "ITCAMMA LyncServer

V630 Cognos Reports" in the Public Folders of IBM Cognos Connection shows the time ofpublishing.

After completing these steps, you can run any report from the IBM Tivoli Monitoring for ITCAMMALyncServer V630 Cognos Reports package.

Cognos data models and reportsWhen all the prerequisites are met, you can use the Tivoli Integrated Portal interface to create, modify,and manage Cognos reports.

In Tivoli Common Reporting, the historical data that is collected by the agent is used to build ad hocreports and queries. The package that you import into Tivoli Common Reporting contains a Cognos datamodel. All the reports that you create in Tivoli Common Reporting are based on the data model.

Cognos data models are virtual star schema models that contain facts and dimensions. Facts aremeasurable quantities that can be aggregated, such as CPU utilization and number of processors.Dimensions are the main identifiers by which facts can be grouped, aggregated, and organized. Forexample, time and server are dimensions by which the fact CPU utilization can be grouped.

The facts in the data model are organized into the folders by their summarization type, such as Daily andHourly. The Daily and the Hourly folders contain attribute groups that correspond to tables or views inthe data warehouse. Each attribute group contains a group of facts and measures.

The data model is built on top of the data warehouse to organize data. The data model contains theTivoli Reporting and Analytics Model (TRAM) Shared Dimensions, which are shared across Tivoli byproducts such as Time.

To create reports in Tivoli Common Reporting tool, you can use one of the following report authoringtools:v Query Studio: A web-based product that is used mostly for ad hoc reporting. Users can create simple

queries and reports, and apply basic formatting to the reports.v Report Studio: A web-based tool that is used by technical users and professional report writers for

creating advanced reports. Users can retrieve data from multiple databases and create sophisticatedreports that have multiple pages and multiple queries.

Reports for the monitoring agent

You can verify whether the reporting functionality is installed and configured correctly by running thereports for the Microsoft Lync Server agent. The Microsoft Lync Server agent reporting package that youimported into Tivoli Common Reporting includes five reports. By using these reports, you can monitorthe reporting activity and see what a typical Cognos report includes. These reports are available in theCommon Reporting panel in Tivoli Common Reporting. The following tables describe these reports.


Table 5. IM CCCP Processing Statistics report

Name IM CCCP Processing Statistics report

Description This report displays the performance monitoring data related to CCCP Processing of IM.

Purpose Helps in identifying Messages and Notifications, Message Transfer Rate and NotificationTransfer Rate of a server for the selected report period for IM.

ParametersDate Range

Report periodSelect the report period from a predefined date range, such as Last Week,Current Month, Last 30 Days, and so on. Alternatively, you can enter a startdate, an end date, and the time for the reporting period.

Start DateSelect a start date from the calendar and the start time from the time widget.You must select both date and time.

End DateSelect an end date from the calendar and an end time from the time widget.You must select both date and time.

Summarization SelectionSummarization Type

Select the summarization types, such as Hourly, Daily, Weekly, Monthly,Quarterly, Yearly, or Default from the list. If you select the Default option, thesummarization type is calculated according to the number of days in the daterange.

Shift PeriodIf the shift period is enabled, the hourly tables display the shift period as 1(off-peak hours) or 2 (peak hours), depending on the peak and off-peak hoursthat are configured in the data warehouse. In the daily tables, the value 1corresponds to peak hours, the value 2 corresponds to off-peak hours, and thevalue -1 corresponds to the summarized value for that day. If the shift periodis disabled, the default value is -1.

Vacation PeriodIf the vacation period is disabled, the default value is -1 (All Days). If thevacation period is enabled, you can enter the value 0 (Work Days) or 1(Vacation Days).

Display Options

Server NameSelect the name of the server from the Server Name list.

Tables/ViewsUsed

KQL_IM_CCCP_PROCESSING_%V

Output This report contains one bar chart and two line charts.

v Messages and Notifications bar chart displays the statistics that are related to CCCP messagesand notifications

v Message Transfer Rate line chart displays the CCCP messages sent and received per second

v Notification Transfer Rate line chart displays the CCCP notifications sent and received persecond.

The tables below the charts display the same information. If no data is available for thespecified parameters, an appropriate message is displayed.

Usage IT administrators can use this report to observe and compare the performance monitoring datarelated to CCCP Processing of IM along with the details of Messaging and Notifications,Message Transfer Rate and Notification Transfer Rate of a server for the selected report period.


Table 6. MCU Allocation Latency Statistics report

Name MCU Allocation Latency Statistics report

Description This report displays the performance monitoring data that is related to the MCU Allocatormodule of the OCS Conferencing module over a period of time for the selected server.

Purpose Helps in identifying Factory Call Latency, Create Conference Latency and Allocation Latency ofa server for the selected report period.









Display Options


Tables or viewsused

KQLUSRVLSZ_%V

Output This report contains three line charts.

v Factory Call Latency line chart displays the average time that is taken to complete MCUfactory calls.

v Create Conference Latency line chart displays the average time that is taken to createconference calls.

v Allocation Latency line chart displays the average time that is taken to complete full MCUallocation requests.



Table 6. MCU Allocation Latency Statistics report (continued)

Usage IT administrators can use this report to observe and compare the details of performancemonitoring data related to MCU Allocator module of the OCS Conferencing module. He canobserve the details of Factory Call Latency, Create Conference Latency and Allocation Latencyof a server for the selected report period.

Table 7. SIP Protocols Statistics report

Name SIP Protocols Statistics report

Description This report displays the performance monitoring data that is related to the SIP protocols over aperiod of time for the selected server.

Purpose Helps in identifying Message Transfer Rate, Incoming Message Processing Time and IncomingRequest Rate of a server for the selected report period.









Display Options


Tables or viewsused

KQL_SIP_PROTOCOLS_%V


Table 7. SIP Protocols Statistics report (continued)

Output This report contains three line charts.

v Message Transfer Rate line chart displays the rate of incoming and outgoing messages.

v Incoming Message Processing Time line chart displays the average time that is taken toprocess incoming messages.

v Incoming Request Rate line chart displays the rate of incoming requests.


Usage IT administrators can use this report to observe and compare the details of performancemonitoring data related to SIP along with the details of Message Transfer Rate, IncomingMessage Processing Time and Incoming Request Rate of a server for the selected report period.

Table 8. Top Services by Memory Utilization report

Name Top Services by Memory Utilization report

Description This report displays the memory utilization for the selected server and report period. Memoryutilization refers to the size of the working set or the virtual memory in MB. The size of thevirtual memory depends on the aggregation type that you have selected.

Purpose Helps in observing the memory utilization details of different services for a server.


Table 8. Top Services by Memory Utilization report (continued)









Display Options


Service NameSelect a single service or all services from the list.

Number of Top ServicesSelect the number of services for which you want to generate the report.

Aggregation TypeSelect either Average or Maximum.

Tables or viewsused

KQL_AVAILABILITY_%V

Output This report displays the average or maximum virtual size and working set size in MB (based onaggregation selection) in a single side-by-side bar chart, either for a single service (when onesingle service is selected from the drop-down) or for the top n service (on Virtual Size, whenService Name = All and Number of Top Services = n) over a period of time for the selectedserver.

v X Axis: Service names

v Y Axis 1: Working Set Size (MB)

v Y Axis 2: Virtual Size (MB)



Table 8. Top Services by Memory Utilization report (continued)

Usage IT administrators can observe and compare the memory usage by services for the selectedserver.

Table 9. Instant Messaging (IM) Conferencing Statistics report

Name Instant Messaging (IM) Conferencing Statistics report

Description This report displays the minimum, average, and maximum number of active conferences for aserver, over a period of time. The report also displays the total number of connected users for aserver, over a period of time.

Purpose This report helps you to determine the details of the active conferences and connected users fora server.









Display Options


Tables or viewsused

KQL_IM_CONFERENCING_%V


Table 9. Instant Messaging (IM) Conferencing Statistics report (continued)

Output This report contains three line charts.This report displays the statistical data that is related to theIM multipoint conferencing unit (MCU).

v The first line chart displays the minimum, average, and maximum number of conferences thatare currently active for the selected server.

v The second line chart displays the total number of users that are currently connected in allconferences.


Usage The IT administrator can observe the IM MCU statistical data, and can determine the minimum,average, and maximum number of active conferences with the total number of connected userson a server for a selected report period.


Chapter 9. Troubleshooting

Problems can be related to IBM Tivoli Monitoring or the specific agent that you are using.

For general troubleshooting information, see the IBM Tivoli Monitoring Troubleshooting Guide. For otherproblem-solving options, see “Support information” on page 347.

You can resolve some problems by ensuring that your system matches the system requirements listed inthe Lync Server agent prerequisites topic on the IBM Tivoli Monitoring for Microsoft ApplicationsInformation Center.

The following activities can help you find a solution to the problem you are having:v “Gathering product information for IBM Software Support”v “Using logging” on page 324v “Consulting the lists of identified problems and workarounds” on page 324

Gathering product information for IBM Software Support

Before contacting IBM Software Support about a problem you are experiencing with this product, gatherthe information shown in Table 10.

Table 10. Information to gather before contacting IBM Software Support

Information type Description

Log files Collect trace log files from failing systems. Most logs arelocated in a logs subdirectory on the host computer. See“Principal trace log files” on page 325 for lists of all tracelog files and their locations.

For general information about the IBM Tivoli Monitoringenvironment, see the Tivoli Enterprise Portal User's Guide.

Microsoft Lync Server information Version number and patch level

Operating system Operating system version number and patch level

Messages Messages and other information displayed on the screen

Version numbers for IBM Tivoli Monitoring Version number of the following members of themonitoring environment:

v IBM Tivoli Monitoring. Also provide the patch level, ifavailable.

v IBM Tivoli Composite Application Manager forMicrosoft Applications: Microsoft Lync Server Agent

Screen captures Screen captures of incorrect output, if any

You can use the pdcollect tool to collect the most commonly used information from a system. This toolgathers log files, configuration information, version information, and other data. For more informationabout using this tool, see the "pdcollect tool" in the IBM Tivoli Monitoring Troubleshooting Guide.

For information about working with IBM Software Support, see IBM Support Portal Service Requests andPMRs (http://www.ibm.com/support/entry/portal/Open_service_request/Software/Software_support_(general)).


http://www.ibm.com/support/entry/portal/Open_service_request/Software/Software_support_(general)

http://www.ibm.com/support/entry/portal/Open_service_request/Software/Software_support_(general)

Using logging

Logging is the primary troubleshooting feature in the Microsoft Lync Server agent. Logging refers to thetext messages and trace data that is generated by the Microsoft Lync Server agent. Messages and tracedata are sent to a file.

Trace data captures transient information about the current operating environment when a component orapplication fails to operate as designed. IBM Software Support personnel use the captured traceinformation to determine the source of an error or unexpected condition. See “Trace logging” for moreinformation.

Consulting the lists of identified problems and workarounds

Known problems have been organized into types such as those in the following list to make them easierto locate:v Installation and configurationv General usage and operationv Display of monitoring datav Take Action commands

Information about symptoms and detailed workarounds for these types of problems is located in“Problems and workarounds” on page 334.

For general troubleshooting information, see the IBM Tivoli Monitoring Troubleshooting Guide.

Trace loggingTrace logs are used to capture information about the operating environment when component softwarefails to operate as designed.

The principal log type is the RAS (Reliability, Availability, and Serviceability) trace log. These logs are inthe English language only. The RAS trace log mechanism is available for all components of IBM TivoliMonitoring. Most logs are located in a logs subdirectory on the host computer. See the followinginformation to learn how to configure and use trace logging:v “Principal trace log files” on page 325v “Examples: Using trace logs” on page 327v “Setting RAS trace parameters by using the GUI” on page 328

Note: The documentation refers to the RAS facility in IBM Tivoli Monitoring as "RAS1."

IBM Software Support personnel use the information captured by trace logging to trace a problem to itssource or to determine why an error occurred. All components in the IBM Tivoli Monitoring environmenthave a default tracing level. The tracing level can be changed on a per-component level to adjust the typeof trace information collected, the degree of trace detail, the number of trace logs to be kept, and theamount of disk space used for tracing.

Overview of log file managementKnowing the naming conventions for log files helps you to find the files.

Agent log file naming conventions

Table 11 on page 325 provides the names, locations, and descriptions of IBM Tivoli Monitoring generalRAS1 log files. The log file names for the Microsoft Lync Server agent adhere to the following namingconvention:


Windows systemshostname_productcode_program_HEXtimestamp-nn.log

Where:

hostnameHost name of the computer where the monitoring component is running.

productcodeTwo-character product code. For IBM Tivoli Composite Application Manager for MicrosoftApplications: Microsoft Lync Server Agent, the product code is ql.

programName of the program being run.

HEXtimestampHexadecimal time stamp representing the time at which the program started.

nn Rolling log suffix.

Principal trace log filesTrace log files are located on various systems.

Table 11 contains locations, file names, and descriptions of trace logs that can help determine the sourceof problems with agents.

Table 11. Trace log files for troubleshooting agents

System where log is located File name and path Description

On the Tivoli Enterprise MonitoringServer

v Windows: The file in theinstall_dir\InstallITM path

v UNIX or Linux: Thecandle_installation.log file inthe install_dir/logs path

Provides details about products thatare installed.Note: Trace logging is enabled bydefault. A configuration step is notrequired to enable this tracing.

On the computer that hosts theWarehouse Proxy agent

The configuration log file for theWarehouse Proxy agent is in thefollowing path depending on theoperating system that you are using:

v Windows: The file in theinstall_dir\InstallITM\Warehouse_Configuration.log

v UNIX: install_dir\logs\KHDCFG.log

Provides details about theconfiguration of data warehousingfor historical reporting.

Chapter 9. Troubleshooting 325

Table 11. Trace log files for troubleshooting agents (continued)


On the Tivoli Enterprise MonitoringServer

The name of the RAS log file is asfollows:

v Windows: install_dir\logs\hostname_ms_timestamp-nn.log

v UNIX or Linux:install_dir/logs/hostname_ms_timestamp-nn.log

Note: File names for RAS1 logsinclude a hexadecimal time stamp.

Also on UNIX systems, a log with adecimal time stamp is provided:hostname_productcode_timestamp.logand hostname_productcode_timestamp.pid nnnnn in theinstall_dir/logs path, where nnnnnis the process ID.

Traces activity on the monitoringserver.

On the Tivoli Enterprise Portal Server The name of the RAS log file is asfollows:

v Windows: install_dir\logs\hostname_cq_HEXtimestamp-nn.log

v UNIX or Linux: install_dir/logs/hostname_cq_HEXtimestamp-nn.log

Note: File names for RAS1 logsinclude a hexadecimal time stamp.

Also on UNIX systems, a log with adecimal time stamp is provided:hostname_productcode_timestamp.log and hostname_productcode_timestamp.pidnnnnn in theinstall_dir/logs path, where nnnnnis the process ID.

Traces activity on the portal server.

On the Tivoli Enterprise Portal Server The teps_odbc.log file is located inthe following path:

v Windows: install_dir\InstallITM

When you enable historical reporting,this log file traces the status of thewarehouse proxy agent.

On the computer that hosts themonitoring agent

The RAS1 log files are as follows:

v Windows: hostname _ql_kqlagent_HEXtimestamp-nn.log

These logs are in the followingdirectories:

v 32-bit agent: install_dir\TMAITM6\logs

v 64-bit agent: install_dir\TMAITM6_x64\logs

Traces activity of the monitoringagent.


Table 11. Trace log files for troubleshooting agents (continued)


On the computer that hosts themonitoring agent

The agent operations log files are asfollows:

hostname_QL.LG0 is the current logcreated when the agent was started.

hostname_QL.LG1 is the backup of theprevious log.

These logs are in the followingdirectory depending on the bitnessthat you are using:

v 32-bit agent: install_dir\TMAITM6\logs

v 64-bit agent: install_dir\TMAITM6_x64\logs

Shows whether the agent couldconnect to the monitoring server.Shows which situations are startedand stopped, and shows other eventswhile the agent is running. A newversion of this file is generated everytime the agent is restarted.

IBM Tivoli Monitoring generates onebackup copy of the *.LG0 file withthe tag .LG1. View the .LG1 tag tolearn the following details regardingthe previous monitoring session:

v Status of connectivity with themonitoring server

v Situations that were running

v The success or failure status ofTake Action commands

Definitions of variables:

v timestamp is a time stamp with a format that includes year (y), month (m), day (d), hour (h), and minute (m), asfollows: yyyymmdd hhmm

v HEXtimestamp is a hexadecimal representation of the time at which the process was started.

v install_dir represents the directory path where you installed the IBM Tivoli Monitoring component. install_dir canrepresent a path on the computer that hosts the monitoring system, the monitoring agent, or the portal.

v instance refers to the name of the database instance that you are monitoring.

v instance_name refers to the name of the agent instance.

v hostname refers to the name of the computer on which the IBM Tivoli Monitoringcomponent runs.

v nn represents the circular sequence in which logs are rotated. this value includes a range from 1 - 5, by default.The first is always retained because it includes configuration parameters.

v productcode specifies the product code, for example, um for Universal Agent or nt for Windows systems.

For more information about the complete set of trace logs that are maintained on the monitoring server,see the IBM Tivoli Monitoring Installation and Setup Guide.

Examples: Using trace logsYou can open trace logs in a text editor to learn some basic facts about your IBM Tivoli Monitoringenvironment.

IBM Software Support applies specialized knowledge to analyze trace logs to determine the source ofproblems. The following examples are from the Tivoli Enterprise Monitoring Server log.

Example oneThis excerpt shows the typical log for a failed connection between a monitoring agent and amonitoring server with the host name server1a:(Thursday, August 11, 2005, 08:21:30-{94C}kdcl0cl.c,105,"KDCL0_ClientLookup") status=1c020006,"location server unavailable", ncs/KDC1_STC_SERVER_UNAVAILABLE(Thursday, August 11, 2005, 08:21:35-{94C}kraarreg.cpp,1157,"LookupProxy") Unable to connect tobroker at ip.pipe:: status=0, "success", ncs/KDC1_STC_OK(Thursday, August 11, 2005, 08:21:35-{94C}kraarreg.cpp,1402,"FindProxyUsingLocalLookup") Unableto find running CMS on CT_CMSLIST <IP.PIPE:#server1a>


Example twoThe following excerpts from the trace log for the monitoring server show the status of an agent,identified here as "Remote node." The name of the computer where the agent is running isSERVER5B:(42C039F9.0000-6A4:kpxreqhb.cpp,649,"HeartbeatInserter") Remote node SERVER5B:QL is ON-LINE.. . .(42C3079B.0000-6A4:kpxreqhb.cpp,644,"HeartbeatInserter") Remote node SERVER5B:QL is OFF-LINE.

See the following key points about the preceding excerpts:v The monitoring server appends the QL product code to the server name to form a unique

name (SERVER5B:QL ) for this instance of the IBM Tivoli Composite Application Manager forMicrosoft Applications: Microsoft Lync Server Agent. By using this unique name, you candistinguish multiple monitoring products that might be running on SERVER5B.

v The log shows when the agent started (ON-LINE) and later stopped (OFF-LINE) in theenvironment.

v For the sake of brevity, an ellipsis (...) represents the series of trace log entries that weregenerated while the agent was running.

v Between the ON-LINE and OFF-LINE log entries, the agent was communicating with themonitoring server.

v The ON-LINE and OFF-LINE log entries are always available in the trace log. All trace levelsthat are described in “Setting RAS trace parameters by using the GUI” provide these entries.

On Windows systems, you can use the following alternate method to view trace logs:1. In the Windows Start menu, click Program Files > IBM Tivoli Monitoring > Manage Tivoli

Enterprise Monitoring Services. The Manage Tivoli Enterprise Monitoring Services window isdisplayed.

2. Right-click a component and click Advanced > View Trace Log in the menu. For example, if youwant to view the trace log of the IBM Tivoli Composite Application Manager for MicrosoftApplications: Microsoft Lync Server Agent, right-click the name of that agent in the window. You canalso use the viewer to access remote logs.

Note: The viewer converts time stamps in the logs to a format that is easier to read.

RAS trace parametersPinpoint a problem by setting detailed tracing of individual components of the monitoring agent andmodules

See “Overview of log file management” on page 324 to ensure that you understand log rolling and canreference the correct log files when you manage log file generation.

Setting RAS trace parameters by using the GUIOn Windows systems, you can use the graphical user interface to set trace options.

About this task

The IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agentuses RAS1 tracing and generates the logs described in Table 11 on page 325. The default RAS1 trace levelis ERROR.

Procedure1. Open the Manage Tivoli Enterprise Monitoring Services window.2. Select Advanced > Edit Trace Parms. The Tivoli Enterprise Monitoring Server Trace Parameters

window is displayed.


3. Select a new trace setting in the pull-down menu in the Enter RAS1 Filters field or type a validstring.v General error tracing. KBB_RAS1=ERRORv Intensive error tracing. KBB_RAS1=ERROR (UNIT:kql ALL)v Maximum error tracing. KBB_RAS1=ERROR (UNIT:kql ALL) (UNIT:kra ALL)

Note: As this example shows, you can set multiple RAS tracing options in a single statement.4. Modify the value for Maximum Log Size Per File (MB) to change the log file size (changes LIMIT

value).5. Modify the value for Maximum Number of Log Files Per Session to change the number of log files

per startup of a program (changes COUNT value).6. Modify the value for Maximum Number of Log Files Total to change the number of log files for all

startups of a program (changes MAXFILES value).7. Optional: Click Y (Yes) in the KDC_DEBUG Setting menu to log information that can help you

diagnose communications and connectivity problems between the monitoring agent and themonitoring server. The KDC_DEBUG setting and the Maximum error tracing setting can generate a largeamount of trace logging. Use these settings only temporarily, while you are troubleshooting problems.Otherwise, the logs can occupy excessive amounts of hard disk space.

8. Click OK. You see a message reporting a restart of the monitoring agent so that your changes takeeffect.

What to do next

Monitor the size of the logs directory. Default behavior can generate a total of 45 - 60 MB for each agentthat is running on a computer. For example, each database instance that you monitor can generate 45 - 60MB of log data. See the "Procedure" section to learn how to adjust file size and numbers of log files toprevent logging activity from occupying too much disk space.

Regularly prune log files other than the RAS1 log files in the logs directory. Unlike the RAS1 log filesthat are pruned automatically, other log types can grow indefinitely, for example, the logs in Table 11 onpage 325 that include a process ID number (PID).

Use collector trace logs as an additional source of troubleshooting information.

Note: The KDC_DEBUG setting and the Maximum error tracing setting can generate a large amount of tracelogging. Use these settings only temporarily while you are troubleshooting problems. Otherwise, the logscan occupy excessive amounts of hard disk space.

Manually setting RAS trace parametersYou can manually edit the RAS1 trace logging parameters.

About this task

The Microsoft Lync Server agent uses RAS1 tracing and generates the logs described in Table 11 on page325. The default RAS1 trace level is ERROR. The default RAS1 trace level is ERROR.

Procedure1. Open the trace options file:

v Windows systems:

install_dir\tmaitm6\KQLENV

2. Edit the line that begins with KBB_RAS1= to set trace logging preferences. For example, if you wantdetailed trace logging, set the Maximum Tracing option: KBB_RAS1=ERROR (UNIT:kqz ALL) (UNIT:kraALL)


3. Edit the line that begins with KBB_RAS1_LOG= to manage the generation of log files:v MAXFILES: The total number of files that are to be kept for all startups of a given program. When

this value is exceeded, the oldest log files are discarded. The default value is 9.v LIMIT: The maximum size, in megabytes (MB) of a RAS1 log file. The default value is 5.v IBM Software Support might guide you to modify the following parameters:

– COUNT: The number of log files to keep in the rolling cycle of one program startup. The default is3.

– PRESERVE: The number of files that are not to be reused in the rolling cycle of one programstartup. The default value is 1.

Note: The KBB_RAS1_LOG parameter also provides for the specification of the log file directory, logfile name, and the inventory control file directory and name. Do not modify these values or loginformation can be lost.

4. Restart the monitoring agent so that your changes take effect.

What to do next

Monitor the size of the logs directory. Default behavior can generate a total of 45 - 60 MB for each agentthat is running on a computer. For example, each database instance that you monitor can generate 45 - 60MB of log data. See the "Procedure" section to learn how to adjust file size and numbers of log files toprevent logging activity from occupying too much disk space.

Regularly prune log files other than the RAS1 log files in the logs directory. Unlike the RAS1 log filesthat are pruned automatically, other log types can grow indefinitely, for example, the logs in Table 11 onpage 325 that include a process ID number (PID).

Use collector trace logs as an additional source of troubleshooting information.

Note: The KDC_DEBUG setting and the Maximum error tracing setting can generate a large amount of tracelogging. Use these settings only temporarily while you are troubleshooting problems. Otherwise, the logscan occupy excessive amounts of hard disk space.

Dynamic modification of trace settingsYou can dynamically modify the trace settings for an IBM Tivoli Monitoring component, such as, TivoliEnterprise Monitoring Server, Tivoli Enterprise Portal Server, most monitoring agents, and othercomponents. You can access these components, except for a few monitoring agents, from the tracingutility.

Dynamic modification of the trace settings is the most efficient method, because you can do it withoutrestarting the component. Settings take effect immediately. Modifications by this method are notpersistent.

Note: When the component is restarted, the trace settings are read again from the .env file. Dynamicallymodifying these settings does not change the settings in the .env files. To modify these trace settingspermanently, modify them in the .env files.

ras1

Run this command to modify the trace settings for a Tivoli Monitoring component.

The syntax is as follows:ras1 set|list (UNIT|COMP: class_name ANY|ALL|Detail|ERROR|Flow|INPUT|Metrics|OUTPUT|STATE){(UNIT|COMP: class_name ANY|ALL|Detail|ERROR|Flow|INPUT|Metrics|OUTPUT|STATE)}


You can specify more than one component class to which to apply the trace settings.

Command options

setTurns on or off tracing depending upon the value of its parameters. If the parameter is ANY, it turns itoff. All other parameters turn on tracing based on the specified type or level.

listDisplays the default level and type of tracing that is set by default.

Parameters

The parameters that determine the component classes to which to apply the trace settings are as follows:

COMP: class_nameModifies the trace setting for the name of the component class, as specified by class_name , forexample, COMP:KDH. The output contains trace for the specified class.

UNIT: class_nameModifies the trace setting for any unit that starts with the specified class_name value, for example,UNIT: kra. The output contains trace for any unit that begins with the specified filter pattern.

The parameters that determine the trace level and type are as follows:

ALLDisplays all trace levels, including every trace point defined for the component. This setting mightresult in a large amount of trace, so specify other parameters to exclude unwanted trace. You mightrequire the ALL parameter to isolate a problem, which is the equivalent to setting "Error Detail FlowState Input Output Metrics".

ANYTurns off tracing.

DetailDisplays detailed information about each function.

When entered with the list option, the trace is tagged with Det.

ERRORLogs internal error conditions.

When entered with the list option, the trace is tagged with ER. The output can also be tagged withEVERYE+EVERYU+ER.

FlowDisplays control flow data for each function entry and exit.

When entered with the list option, the trace is tagged with Fl.

INPUTDisplays input data for each function.

When entered with the list option, the trace is tagged with IN.

MetricsDisplays metrics on each function.

When entered with the list option, the trace is tagged with ME.

OUTPUTDisplays output data for each function.

When entered with the list option, the trace is tagged with OUT.


StateDisplays the status for each function.

When entered with the list option, the trace is tagged with St.

Example

If you enter ras1 set (COMP:KDH ALL) (COMP:ACF1 ALL) (COMP:KDE ALL), the trace utility turns on alllevels of tracing for all the files and functions for which KDH, ACF1, and KDE are the classes.kbbcre1.c, 400, May 29 2007, 12:54:43, 1.1, *kbbcrn1.c, 400, May 29 2007, 12:54:42, 1.1, *kdhb1de.c, 400, May 29 2007, 12:59:34, 1.1, KDHkdh0med.c, 400, May 29 2007, 12:59:24, 1.1, KDHkdhsrej.c, 400, May 29 2007, 13:00:06, 1.5, KDHkdhb1fh.c, 400, May 29 2007, 12:59:33, 1.1, KDHkdhb1oe.c, 400, May 29 2007, 12:59:38, 1.2, KDHkdhs1ns.c, 400, May 29 2007, 13:00:08, 1.3, KDHkbbacdl.c, 400, May 29 2007, 12:54:27, 1.2, ACF1kbbaclc.c, 400, May 29 2007, 12:54:27, 1.4, ACF1kbbac1i.c, 400, May 29 2007, 12:54:28, 1.11, ACF1vkdhsfcn.c, 400, May 29 2007, 13:00:11, 1.1, KDHkdhserq.c, 400, May 29 2007, 12:59:53, 1.1, KDHkdhb1pr.c, 400, May 29 2007, 12:59:39, 1.1, KDHkdhsgnh.c, 400, May 29 2007, 12:59:49, 1.1, KDHkdh0uts.c, 400, May 29 2007, 12:59:23, 1.1, KDHkdhsrsp.c, 400, May 29 2007, 13:00:13, 1.2, KDHkdhs1rp.c, 400, May 29 2007, 13:00:12, 1.1, KDHkdhscsv.c, 400, May 29 2007, 12:59:58, 1.9, KDHkdebbac.c, 400, May 29 2007, 12:56:50, 1.10, KDE...

Turning on tracingTo use the tracing utility, you must use a local logon credential for the computer. This tracing methoduses the IBM Tivoli Monitoring Service Console. Access the Service Console by using a web browser.

About this task

When you start the Service Console, information is displayed about the components that are currentlyrunning on that computer. For example, these components are listed as follows:v Tivoli Enterprise Portal Server: cnpv Monitoring Agent for Windows OS: ntv Tivoli Enterprise Monitoring Server: ms

After you log on, you can type a question mark (?) to display a list of the supported commands. Use theras1 command to modify trace settings. If you type this command in the field provided in the ServiceConsole window and click Submit, the help for this command is displayed.

Procedure1. Open a web browser and enter the URL to access the Service Console.

http://hostname:1920

where hostname is the IP address or host name of the computer on which the IBM Tivoli Monitoringcomponent is running.

2. Click the hyperlink associated with the component for which you want to modify its trace settings.

Note: In the previous view, if you want to modify tracing for the Tivoli Enterprise Monitoring Server,select IBM Tivoli Monitoring Service Console under Service Point: system.your host name_ms.


3. Enter a user ID and password to access the system. This ID is any valid user that has access to thesystem.

4. Enter the command to turn on the required level of trace for the specified component classes or units.ras1 set (UNIT|COMP: class_name ALL|Flow|ERROR|Detail|INPUT|Metrics|OUTPUT|STATE){(UNIT|COMP: class_name ALL|Flow|ERROR|Detail|INPUT|Metrics|OUTPUT|STATE)}

For example, to turn on the control flow trace for the KDE, the command is:ras1 (COMP:KDE Flow)

Turning off tracingYou can use the IBM Tivoli Monitoring Service Console to run the ras1 command and dynamically turnoff tracing.

Procedure1. Open a web browser and enter the URL to access the Service Console.

http://hostname:1920

where hostname is the IP address or host name of the computer on which the IBM Tivoli Monitoringcomponent is running.

2. Click the hyperlink associated with the component for which you want to modify its trace settings.3. Enter a user ID and password to access the system. This ID is any valid user that has access to the

system.4. Enter the command to turn off the required level of trace for the specified component classes or units.

ras1 set (UNIT|COMP: class_name ANY){(UNIT|COMP: class_name ANY)}

For example, to turn off tracing for the kbbcrcd class of the Windows OS agent, the command is:ras1 set (UNIT:kbbcrcd ANY)

Setting trace parameters for the Tivoli Enterprise Console serverIn addition to the trace information captured by IBM Tivoli Monitoring, you can also collect additionaltrace information for the Tivoli Enterprise Console components that gather event server metrics.

About this task

To collect this information, modify the .tec_diag_config file on the Tivoli Enterprise Console eventserver. Use the steps in the following procedure to modify the event server trace parameters.

Procedure1. Open the $BINDIR/TME/TEC/.tec_diag_config file in an ASCII editor.2. Locate the entries that configure trace logging for the agent components on the event server. Two

entries are included, one for tec_reception and one for tec_rule:# to debug Agent Utilstec_reception Agent_Utils error /tmp/tec_receptionSP# to debug Agent Utilstec_rule Agent_Utils error /tmp/tec_rule

3. To gather additional trace information, modify these entries to specify a trace level of trace2:# to debug Agent Utilstec_reception Agent_Utils trace2 /tmp/tec_receptionSP# to debug Agent Utilstec_rule Agent_Utils trace2 /tmp/tec_rule

4. In addition, modify the Highest_level entries for tec_rule and tec_reception:


tec_reception Highest_level trace2SPtec_rule Highest_level trace2

Problems and workaroundsThe known problems and workarounds are organized into types of problems that might occur with theMicrosoft Lync Server agent, for example installation and configuration problems and workspaceproblems.

Note: You can resolve some problems by ensuring that your system matches the system requirementslisted in the Prerequisites topic for the agent in the IBM Tivoli Composite Application Manager forMicrosoft Applications Information Center.

For general troubleshooting information, see the IBM Tivoli Monitoring Troubleshooting Guide.

Installation and configuration troubleshootingProblems can occur during installation, configuration, and uninstallation of the agent.

The problems and solutions in Table 12 can occur during installation, configuration, and uninstallation ofthe agent.

Table 12. Problems and solutions for installation and configuration

Problem Solution

A problem can occur when you install and configure anew monitoring agent on a computer where other agentsare running as described in this example:

v Agents are running on a computer and communicatingwith a Tivoli Enterprise Monitoring Server, calledTEMS1.

v You install a new agent on the same computer andyou want this agent to communicate with a differentmonitoring server, called TEMS2.

v When you configure the new agent to communicatewith TEMS2, all the existing agents are reconfiguredto communicate with TEMS2.

You must reconfigure the previously existing agents torestore their communication connection with TEMS1. Forexample, you can right-click the row for a specific agentin the Manage Tivoli Enterprise Monitoring Services, andselect Reconfigure.

For more information about reconfiguration, see the IBMTivoli Monitoring Installation and Setup Guide.

Diagnosing problems with product browse settings(Windows systems only).

When you have problems with browse settings, completethe following steps:

1. Click Start > Programs > IBM Tivoli Monitoring >Manage Tivoli Enterprise Monitoring Services. TheManage Tivoli Enterprise Monitoring Serviceswindow is displayed.

2. Right-click the Windows agent and select BrowseSettings. A text window is displayed.

3. Click Save As and save the information in the textfile.

If requested, you can forward this file to IBM SoftwareSupport for analysis.


Table 12. Problems and solutions for installation and configuration (continued)

Problem Solution

A message similar to "Unable to find running CMS onCT_CMSLIST" in the log file is displayed.

If a message similar to "Unable to find running CMS onCT_CMSLIST" is displayed in the log file, the agent cannotconnect to the monitoring server. Confirm the followingpoints:

v Do multiple network interface cards (NICs) exist onthe system?

v If multiple NICs exist on the system, find out whichone is configured for the monitoring server. Ensurethat you specify the correct host name and portsettings for communication in the IBM TivoliMonitoring environment.

The system is experiencing high CPU usage. Agent process: View the memory usage of thekqlagent.exe process. If CPU usage seems to be excessive,restart the monitoring agent.

Network cards: The network card configurations candecrease the performance of a system. Each stream ofpackets that a network card receives (assuming that it isa broadcast or destined for the under-performing system)must generate a CPU interrupt and transfer the datathrough the I/O bus. If the network card in question is abus-mastering card, work can be offloaded and a datatransfer between memory and the network card cancontinue without using CPU processing power.Bus-mastering cards are 32-bit and are based on PCI orEISA bus architectures.

Table 13. General problems and solutions for uninstallation

Problem Solution

On Windows systems, uninstallation of IBM TivoliMonitoring fails to uninstall the entire environment.

Be sure that you follow the general uninstallation processdescribed in the IBM Tivoli Monitoring Installation andSetup Guide:

1. Remove Tivoli Enterprise Monitoring ServerApplication support by completing the followingsteps:

a. Use Manage Tivoli Enterprise MonitoringServices.

b. Select Tivoli Enterprise Monitoring Server.

c. Right-click and select Advanced.

d. Select Remove TEMS application support.

e. Select the agent to remove its application support.

2. Uninstall the monitoring agents first, as in thefollowing examples:

v Uninstall a single monitoring agent for a specificdatabase.

-OR-

v Uninstall all instances of a monitoring product,such as IBM Tivoli Monitoring for Databases.

3. Uninstall IBM Tivoli Monitoring.


Table 13. General problems and solutions for uninstallation (continued)

Problem Solution

The way to remove inactive managed systems (systemswhose status is OFFLINE) from the Navigator tree in theportal is not obvious.

Use the following steps to remove, but not uninstall, anoffline managed system from the Navigator tree:

1. Click the Enterprise icon in the Navigator tree.

2. Right-click, and then click Workspace > ManagedSystem Status.

3. Right-click the offline managed system, and selectClear offline entry.

To uninstall the monitoring agent, use the proceduredescribed in the IBM Tivoli Monitoring Installation andSetup Guide.

When you use the Installation Launch Pad to install a32-bit agent on a 32-bit computer, the following messageis displayed:

The following components cannotbe installed because theinstallation action failed.IBM Tivoli CompositeApplication Manager forMicrosoft Applications V6.2.3for Windows on 64-bit AMD andIntel systems (x64)

No action is required. You can ignore this message andcontinue with the installation.

You have installed an agent of ITCAM for MicrosoftApplications remotely from the Tivoli Enterprise PortalClient. On the Agent tab of the Managed SystemConfiguration window, you selected the Use this accountoption, and typed the account information in the"[email protected]" format (for example,[email protected]). The Deployment StatusDetail view shows the agent deployment status as failed;however, the agent is configured and installed with theLocalSystem account instead of the specified useraccount.

Specify the account information in the domain\userformat.

Remote deployment troubleshootingProblems can occur with remote deployment and removal of agent software using the Agent RemoteDeploy process.

Table 14 contains problems and solutions related to remote deployment.

Table 14. Remote deployment problems and solutions

Problem Solution

While you are using the remote deployment feature toinstall the Microsoft Lync Server agent, an emptycommand window is displayed on the target computer.This problem occurs when the target of remotedeployment is a Windows computer. (For moreinformation about the remote deployment feature, seethe IBM Tivoli Monitoring Installation and Setup Guide.)

Do not close or modify this window. It is part of theinstallation process and is dismissed automatically.


Table 14. Remote deployment problems and solutions (continued)

Problem Solution

The removal of a monitoring agent fails when you usethe remote removal process in the Tivoli EnterprisePortal desktop or browser.

This problem might occur when you attempt the remoteremoval process immediately after you have restarted theTivoli Enterprise Monitoring Server. You must allow timefor the monitoring agent to refresh its connection withthe Tivoli Enterprise Monitoring Server before you beginthe remote removal process.

Agent troubleshootingA problem can occur with the agent after it has been installed.

Table 15 contains problems and solutions that can occur with the agent after it is installed.

Table 15. Agent problems and solutions

Problem Solution

Log data accumulates too rapidly. Check the RAS trace option settings, which are describedin “Setting RAS trace parameters by using the GUI” onpage 328. The trace option settings that you can set onthe KBB_RAS1= and KDC_DEBUG= lines potentially generatelarge amounts of data.


Table 15. Agent problems and solutions (continued)

Problem Solution

A configured and running instance of the monitoringagent is not displayed in the Tivoli Enterprise Portal, butother instances of the monitoring agent on the samesystem are displayed in the portal.

IBM Tivoli Monitoring products use Remote ProcedureCall (RPC) to define and control product behavior. RPCis the mechanism that a client process uses to make asubroutine call (such as GetTimeOfDay orShutdownServer) to a server process somewhere in thenetwork. Tivoli processes can be configured to useTCP/UDP, TCP/IP, SNA, and SSL as the protocol (ordelivery mechanism) for RPCs that you want.

IP.PIPE is the name given to Tivoli TCP/IP protocol forRPCs. The RPCs are socket-based operations that useTCP/IP ports to form socket addresses. IP.PIPEimplements virtual sockets and multiplexes all virtualsocket traffic across a single physical TCP/IP port(visible from the netstat command).

A Tivoli process derives the physical port for IP.PIPEcommunications based on the configured, well-knownport for the hub Tivoli Enterprise Monitoring Server.(This well-known port or BASE_PORT is configured byusing the 'PORT:' keyword on the KDC_FAMILIES /KDE_TRANSPORT environment variable and defaults to'1918'.)

The physical port allocation method is defined as(BASE_PORT + 4096*N), where N=0 for a TivoliEnterprise Monitoring Server process and N={1, 2, ..., 15}for another type of monitoring server process. Twoarchitectural limits result as a consequence of thephysical port allocation method:

v No more than one Tivoli Enterprise Monitoring Serverreporting to a specific Tivoli Enterprise MonitoringServer hub can be active on a system image.

v No more than 15 IP.PIPE processes can be active on asingle system image.

A single system image can support any number of TivoliEnterprise Monitoring Server processes (address spaces)if each Tivoli Enterprise Monitoring Server on that imagereports to a different hub. By definition, one TivoliEnterprise Monitoring Server hub is available permonitoring enterprise, so this architecture limit has beenreduced to one Tivoli Enterprise Monitoring Server persystem image.

No more than 15 IP.PIPE processes or address spaces canbe active on a single system image. With the first limitexpressed above, this second limitation refers specificallyto Tivoli Enterprise Monitoring Agent processes: no morethan 15 agents per system image.

Continued on next row.



Problem Solution

Continued from previous row. This limitation can be circumvented (at currentmaintenance levels, IBM Tivoli Monitoring V6.1, Fix Pack4 and later) if the Tivoli Enterprise Monitoring Agentprocess is configured to use the EPHEMERAL IP.PIPEprocess. (This process is IP.PIPE configured with the'EPHEMERAL:Y' keyword in the KDC_FAMILIES /KDE_TRANSPORT environment variable). The number ofephemeral IP.PIPE connections per system image has nolimitation. If ephemeral endpoints are used, theWarehouse Proxy agent is accessible from the TivoliEnterprise Monitoring Server associated with the agentsusing ephemeral connections either by running theWarehouse Proxy agent on the same computer or byusing the Firewall Gateway feature. (The FirewallGateway feature relays the Warehouse Proxy agentconnection from the Tivoli Enterprise Monitoring Servercomputer to the Warehouse Proxy agent computer if theWarehouse Proxy agent cannot coexist on the samecomputer.)

When you install a 64-bit Lync Server agent on a 64-bitcomputer that has OCS 2007 the agent displays data onlyfor the following attribute groups:

v Availability

v Performance Object Status

v Event Log

v Server

Install the 32-bit agent to monitor the 32-bit OCS 2007application.

When you install a 32-bit Lync Server agent on a 64-bitcomputer that has Lync Server 2010 or OCS 2007 R2installed, the agent displays data only for the followingattribute groups:

v Availability

v Performance Object Status

v Event Log

Install the 64-bit agent to monitor the 64-bit OCS 2007 R2or Lync Server 2010 application.

You have configured the monitoring agent version 6.3 onthe Tivoli Enterprise Monitoring Server by using theself-describing agent feature with IBM Tivoli MonitoringV6.2.3 or V6.2.3, Fix Pack 1. On the Tivoli EnterprisePortal, if you open a situation by using the SituationEditor and view the advance options for the situation,you can see <none selected> in the Display Itemwindow.

Recycle the Tivoli Enterprise Portal Server.

Complete the following steps to recycle the TivoliEnterprise Portal Server on Windows systems:

1. On the computer where the Tivoli Enterprise PortalServer is installed, click Start > Programs > ManageTivoli Enterprise Monitoring Services.

2. Right-click the Tivoli Enterprise Portal Server serviceand click Recycle.

To recycle the Tivoli Enterprise Portal Server on UNIXsystems, use the following commands from the bindirectory of /opt/IBM/ITM (or where you have installedIBM Tivoli Monitoring) in the order shown below:

v ./itmcmd agent stop cq

v ./itmcmd agent start cq



Problem Solution

On the Tivoli Enterprise Portal, the hover help for theFull Name attribute in the Availability attribute groupdisplays the following text for both services andprocesses:The full name of the process including the pathThis description is valid only when the attribute namerefers to a process. The description is not valid for aservice because a service name does not display a path.

This behavior is expected. The Tivoli Enterprise Portal isdesigned to display the same hover help for the Fullname attribute, regardless of whether the attribute is aprocess or a service.

When you upgrade the Microsoft OCS agent V6.2.3 tothe Microsoft Lync Server agent V6.3 by using the SelfDescribing Agent (SDA) feature, the Navigator Physicalview of the Tivoli Enterprise Portal Client displays theagent name as Microsoft OCS instead of Microsoft LyncServer.

Complete the following steps to correct the problem:

1. Click Start > Programs > IBM Tivoli Monitoring >Manage Tivoli Enterprise Monitoring Services. TheManage Tivoli Enterprise Monitoring Serviceswindow is displayed.

2. Right-click Monitoring Agent for Microsoft LyncServer and click Stop.

3. On the Tivoli Enterprise Portal Client, right-click thedisabled Agent and click Clear offline entry.

4. In the Manage Tivoli Enterprise Monitoring Serviceswindow, right-click Monitoring Agent for MicrosoftLync Server, and then click Start.

If the problem persists, recycle the agent by completingthe following steps:

1. On the computer where you installed the TivoliEnterprise Portal Server, click Start > Programs >IBM Tivoli Monitoring > Manage Tivoli EnterpriseMonitoring Services. The Manage Tivoli EnterpriseMonitoring Services window is displayed.

2. Right-click Tivoli Enterprise Portal Server and clickRecycle.

In the EventLog workspace, the following charactersmight be appended at the end of the values in theEventCategory field:*** DO NOT LOCALIZE THIS STRINGThis issue is applicable to the following Microsoft OCSversions:

v Office Communications Server 2007

v Office Communications Server 2007 R2

Ignore these characters. There is no solution to thisproblem.

Workspace troubleshootingProblems can occur with general workspaces and agent-specific workspaces.

Table 16 on page 341 contains problems and solutions related to workspaces.


Table 16. Workspace problems and solutions

Problem Solution

The process application components are available, butthe Availability status shows PROCESS_DATA_NOT_AVAILABLE.

This problem occurs because the PerfProc performanceobject is disabled. When this condition exists, IBM TivoliMonitoring cannot collect performance data for thisprocess. Use the following steps to confirm that thisproblem exists and to resolve it:

1. In the Windows Start menu, click Run.

2. Type perfmon.exe in the Open field of the Runwindow. The Performance window is displayed.

3. Click the plus sign (+) in the toolbar located above theright pane. The Add Counters window is displayed.

4. Look for Process in the Performance object menu.

5. Complete one of the following actions:

v If you see Process in the menu, the PerfProcperformance object is enabled and the problem iscoming from a different source. You might need tocontact IBM Software Support.

v If you do not see Process in the menu, use theMicrosoft utility from the Microsoft.com Operationswebsite to enable the PerfProc performance object.

The Process performance object becomes visible inthe Performance object menu of the Add Counterswindows, and IBM Tivoli Monitoring is able todetect Availability data.

6. Restart the monitoring agent.


http://blogs.technet.com/b/mscom/archive/2008/12/18/the-mystery-of-the-missing-process-performance-counter-in-perfmon.aspx

http://blogs.technet.com/b/mscom/archive/2008/12/18/the-mystery-of-the-missing-process-performance-counter-in-perfmon.aspx

Table 16. Workspace problems and solutions (continued)

Problem Solution

Event Log workspace events are unfiltered, are notcollected more than every 60 seconds, and are removedfrom the Event Log Views after 1 hour of beingreceived.

All events currently in the Application Event Log are sentto the Tivoli Enterprise Monitoring Server when the agentstarts. Environment variables that control the behavior ofthe Event Log Workspace are stored in the agent ENV fileon the Tivoli Enterprise Monitoring Agent where the agentis running. These variables are stored:

CDP_DP_CACHE_TTLThis value is the minimum number of secondsbefore data (for a particular table) is collectedagain. By default this variable is present in theENV file and the value is set to 60.

CDP_NT_EVENT_LOG_GET_ALL_ENTRIES_FIRST_TIMEThis variable determines whether the agent sendsall events currently in the Application Event Logto the Tivoli Enterprise Monitoring Server whenthe agent starts. Legal values are YES and NO. Bydefault this variable is present in the ENV file andthe value is set to NO.

CDP_NT_EVENT_LOG_CACHE_TIMEOUTThis variable determines how long in seconds thatevents are displayed in the Tivoli EnterpriseMonitoring Server Event Log Views. By default,this variable is not present in the ENV file. Adefault value of 3600 (1 Hour) is used unlessoverridden by the presence of this variable in theagent ENV file. The minimum legal value is 300.

To view or edit the agent ENV file on the Tivoli EnterpriseMonitoring agent where the agent is installed, use ManageTivoli Enterprise Monitoring Services to select the agent.Right-click and select Advanced - Edit ENV File. Theagent must be restarted to implement changes.

The name of the attribute does not display in a barchart or graph view.

When a chart or graph view that includes the attribute isscaled to a small size, a blank space is displayed instead ofa truncated name. To see the name of the attribute, expandthe view of the chart until sufficient space is available todisplay all characters of the attribute name.



Problem Solution

You start collection of historical data but the datacannot be seen.

Use the following managing options for historical datacollection:

v Basic historical data collection populates the Warehousewith raw data. This type of data collection is turned offby default. For information about managing this featureincluding how to set the interval at which data iscollected, see "Managing historical data" in the IBMTivoli Monitoring Administrator's Guide. By setting a morefrequent interval for data collection, you reduce the loadon the system incurred every time data is uploaded.

v Use the Summarization and Pruning agent to collectspecific amounts and types of historical data. Historicaldata is not displayed until the Summarization andPruning monitoring agent begins collecting the data. Bydefault, this agent begins collection at 2 a.m. daily. Atthat point, data is visible in the workspace view. Forinformation about how to modify the default collectionsettings, see "Managing historical data" in the IBM TivoliMonitoring Administrator's Guide.

Historical data collection is unavailable because ofincorrect queries in the Tivoli Enterprise Portal.

The Sort By, Group By, and First/Last functions columnare not compatible with the historical data collectionfeature. Use of these advanced functions makes a queryineligible for historical data collection.

Even if data collection has been started, you cannot use thetime span feature if the query for the chart or tableincludes column functions or advanced query options (SortBy, Group By, First / Last).

To ensure support of historical data collection, do not usethe Sort By, Group By, or First/Last functions in yourqueries.

For information about the historical data collectionfunction, See "Managing historical data" in the IBM TivoliMonitoring Administrator's Guide or the Tivoli EnterprisePortal online help .

When you use a long process name in the situation, theprocess name is truncated.

Truncation of process or service names for situations in theAvailability table in the portal display is the expectedbehavior. The maximum name length is 100 bytes.

Regular (non-historical) monitoring data fails to bedisplayed.

Check the formation of the queries you use to gather data.For example, look for invalid SQL statements.

Navigator items and workspace titles are labeled withinternal names such as Kxx:KXX0000 instead of thecorrect names (such as Disk), where XX and xxrepresent the two-character agent code.

Ensure that application support has been added on themonitoring server, portal server, and portal client.

For more information about installing application support,see "Installing and enabling application support" in theIBM Tivoli Monitoring Installation and Setup Guide.

You have configured the Microsoft OCS agent V6.2.3and have installed the support for the Microsoft LyncServer agent V6.3. On the Tivoli Enterprise Portal, theline chart views in the SIP Peers Statistics and SIPEPSTransaction Statistics workspaces provide informationabout the _Total instance, instead of the top 3 instances.

There is no solution to this problem.



Problem Solution

You have configured the Microsoft OCS agent V6.2.3and have installed the support for the Microsoft LyncServer agent V6.3. On the Tivoli Enterprise Portal, youwill see updated bar chart view name Top 3 DroppedFlow Control Connections under SIP Peers Statisticsworkspace and it is plotted based on dropped flowcontrol connections.


On the Tivoli Enterprise Portal,you can see multiplerows for a single instance of the OCS 2007 R2Communicator Web Access (CWA) in the followingworkspace views:

v User Sessions Summary view in the User SessionsStatistics workspace

v User Sessions Message Summary view in the UserSessions IM Statistics workspace

This problem occurs when you install the Lync Serveragent on a computer where the OCS 2007 R2Communicator Web Access is installed.


On the Tivoli Enterprise Portal, in the Event Logworkspace, an event message gets truncated if thelength of the message is more than 2000 characters.


The Event Category attribute in the Event Logworkspace displays incorrect data.


Situation troubleshootingProblems can occur with situations and situation configuration.

Table 17 contains problems and solutions for situations.

Table 17. Situation problems and solutions

Problem Solution

Monitoring activity requires too much disk space. Check the RAS trace logging settings that are describedin “Setting RAS trace parameters by using the GUI” onpage 328. For example, trace logs grow rapidly whenyou apply the ALL logging option.

Monitoring activity requires too many system resources. “Disk capacity planning for historical data” on page 222describes the performance impact of specific attributegroups. If possible, decrease your use of the attributegroups that require greater system resources.

A formula that uses mathematical operators appears tobe incorrect. For example, if you were monitoring aLinux system, the formula that calculates when FreeMemory falls under 10 percent of Total Memory doesnot work: LT #’Linux_VM_Stats.Total_Memory’ / 10

This formula is incorrect because situation predicatessupport only logical operators. Your formulas cannothave mathematical operators.Note: The Situation Editor provides alternatives to mathoperators. In the example, you can select the % MemoryFree attribute and avoid the need for math operators.


Table 17. Situation problems and solutions (continued)

Problem Solution

You want to change the appearance of situations whenthey are displayed in the navigation tree.

1. Right-click an item in the navigation tree.

2. Click Situations in the menu. The Situation Editorwindow is displayed.

3. Select the situation that you want to modify.

4. Use the State menu in the lower right of the windowto set the status and appearance of the Situationwhen it triggers.Note: The State setting is not related to severitysettings in the Tivoli Enterprise Console.

When a situation is triggered in the Event Log attributegroup, it remains in the Situation Event Console as longas the event ID entry is present in the Event Logworkspace. When this event ID entry is removed fromthe Event Log workspace on the Tivoli Enterprise Portal,the situation is also cleared even if the actual problemthat caused the event is not resolved, and the event IDentry is also present in the Windows Event Viewer.

A timeout occurs on the cache of events for the NT EventLog group. Increase the cache time of Event Logcollection to meet your requirements by adding thefollowing variable and timeout value to the KpcENV filefor the agent (where pc is the two-letter product code):CDP_NT_EVENT_LOG_CACHE_TIMEOUT=3600

This variable determines how long events from the NTEvent Log are kept.

The situation for a specific agent is not visible in theTivoli Enterprise Portal.

Open the Situation Editor. Access the All managedservers view. If the situation is not displayed, confirmthat the monitoring server has been seeded for the agent.If not, seed the server, as described in the IBM TivoliMonitoring Installation and Setup Guide.

The monitoring interval is too long. Access the Situation Editor view for the situation thatyou want to modify. Check the Sampling interval area inthe Formula tab. Adjust the time interval as required.

The situation did not activate at startup. Manually recycle the situation as follows:

1. Right-click the situation and select Stop Situation.

2. Right-click the situation and select Start Situation.

Note: You can permanently avoid this problem byselecting the Run at Startup check box of the SituationEditor view for a specific situation.

The situation is not displayed. Click the Action tab and check whether the situation hasan automated corrective action. This action can occurdirectly or through a policy. The situation might beresolving so quickly that you do not see the event or theupdate in the graphical user interface.

An Alert event did not occur even though the predicatewas correctly specified.

Check the logs, reports, and workspaces.

A situation fires on an unexpected managed object. Confirm that you distributed and started the situation onthe correct managed system.

The product did not distribute the situation to amanaged system.

Click the Distribution tab and check the distributionsettings for the situation.



Problem Solution

The situation does not fire. This problem can be caused when incorrect predicatesare present in the formula that defines the situation. Forexample, the managed object shows a state that normallytriggers a monitoring event, but the situation is not truebecause the wrong attribute is specified in the formula.

In the Formula tab, analyze predicates as follows:

1. Click the fx icon in the upper-right corner of theFormula area. The Show formula window isdisplayed.

a. Confirm the following details in the Formula areaat the top of the window:

v The attributes that you intend to monitor arespecified in the formula.

v The situations that you intend to monitor arespecified in the formula.

v The logical operators in the formula match yourmonitoring goal.

v The numeric values in the formula match yourmonitoring goal.

b. (Optional) Select the Show detailed formulacheck box in the lower left of the window to seethe original names of attributes in the applicationor operating system that you are monitoring.

c. Click OK to dismiss the Show formula window.

2. (Optional) In the Formula area of the Formula tab,temporarily assign numeric values that immediatelytrigger a monitoring event. The triggering of theevent confirms that other predicates in the formulaare valid.Note: After you complete this test, you must restorethe numeric values to valid levels so that you do notgenerate excessive monitoring data based on yourtemporary settings.

For additional information about situations that do notfire, see "Situations are not firing" in the IBM TivoliMonitoring Troubleshooting Guide.

Situation events are not displayed in the Events Consoleview of the workspace.

Associate the situation with a Navigator item.Note: The situation does not need to be displayed in theworkspace. It is sufficient that the situation is associatedwith any Navigator item.

You do not have access to a situation. Note: You must have administrator privileges tocomplete these steps.

1. Click Edit > Administer Users to access theAdminister Users window.

2. In the Users area, select the user whose privilegesyou want to modify.

3. In the Permissions tab, Applications tab, andNavigator Views tab, select the permissions orprivileges that correspond to the user role.

4. Click OK.



Problem Solution

A managed system seems to be offline. 1. Select Physical View and click the Enterprise Level ofthe navigator tree.

2. Click View > Workspace > Managed System Statusto see a list of managed systems and their status.

3. If a system is offline, check network connectivity andthe status of the specific system or application.

Take Action commands troubleshootingProblems can occur with Take Action commands.

Table 18 contains problems and solutions that can occur with Take Action commands.

When each Take Action command runs, it generates a log file listed in Table 11 on page 325.

Table 18. Take Action commands problems and solutions

Problem Solution

Take Action commands often require several minutes tocomplete.

Allow several minutes. If you do not see a messageadvising you of completion, try to run the commandmanually.

Situations fail to trigger Take Action commands. Attempt to manually run the Take Action command inthe Tivoli Enterprise Portal. If the Take Action commandworks, look for configuration problems in the situation.See “Situation troubleshooting” on page 344. If the TakeAction command fails, for general information abouttroubleshooting Take Action commands, see the IBMTivoli Monitoring Troubleshooting Guide.

Support informationIf you have a problem with your IBM software, you want to resolve it quickly.

IBM provides the following ways for you to obtain the support you need:

OnlineThe following websites contain troubleshooting information:v Go to the IBM Software Support website (http://www.ibm.com/support/entry/portal/

software) and follow the instructions.v Go to the Application Performance Management Wiki (http://www.ibm.com/developerworks/

servicemanagement/apm/index.html). Feel free to contribute to this wiki.

IBM Support AssistantThe IBM Support Assistant (ISA) is a free local software serviceability workbench that helps youresolve questions and problems with IBM software products. The ISA provides quick access tosupport-related information and serviceability tools for problem determination. To install the ISAsoftware, go to the IBM Support Assistant website (http://www.ibm.com/software/support/isa).


http://www.ibm.com/support/entry/portal/software

http://www.ibm.com/developerworks/servicemanagement/apm/index.html

http://www.ibm.com/software/support/isa

Informational, warning, and error messages overviewMessages relay information about how the system or application is performing and can alert you toexceptional conditions when they occur.

Messages are sent to an output destination, such as a file, database, or console screen.

If you receive a warning or error message, you can do one of the following:v Follow the instructions listed in the Detail window of the message if this information is included there.v Consult the message details listed in this topic to see what action you can take to correct the problem.v Consult the message log for message ID, text, time, and date of the message, as well as other data you

can use to diagnose the problem.

Message formatThe message format contains a message ID and text, an explanation, and an operator response.

IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync Server Agentmessages have the following format:

Message ID and textExplanationOperator Response

The message ID has the following format:CCC####severity

where:

CCC Prefix that indicates the component to which the message applies. The component is one of thefollowing:

KQL General Microsoft Lync Server agent messages

#### Number of the message

severitySeverity of the message. There are three levels of severity:

I Informational messages provide feedback about something that happened in theproduct or system that might be important. These messages can provide guidancewhen you are requesting a specific action from the product.

W Warning messages call your attention to an exception condition. The conditionmight not be an error but can cause problems if not resolved.

E Error messages indicate that an action cannot be completed because of a user orsystem error. These messages require user response.

The Text of the message provides a general statement regarding the problem or condition that occurred.The Explanation provides additional information about the message and the possible cause for thecondition. The Operator Response provides actions to take in response to the condition, particularly forerror messages (messages with the "E" suffix).

Note: Many message texts and explanations contain variables, such as the specific name of a server orapplication. Those variables are represented in this topic as symbols, such as "&1." Actual messagescontain values for these variables.


Agent messagesThe following messages apply to IBM Tivoli Composite Application Manager for Microsoft Applications:Microsoft Lync Server Agent.

KQL0001IThe Application Host Service was started.

Explanation:The Application Host Service was started.

Operator response:None.

KQL0002IThe Application Host Service is already started.

Explanation:The Application Host Service is already started.


KQL0003EError starting the Application Host Service.

Explanation:Error starting the Application Host Service.

Operator response:Check the event log for more information.

KQL0004IThe Application Host Service was stopped.

Explanation:The Application Host Service was stopped.


KQL0005IThe Application Host Service is already stopped.

Explanation:The Application Host Service is already stopped.


KQL0006EError stopping the Application Host Service.

Explanation:Error stopping the Application Host Service.


KQL0007IThe Application Sharing Service was started.

Explanation:The Application Sharing Service was started.



KQL0008IThe Application Sharing Service is already started.

Explanation:The Application Sharing Service is already started.


KQL0009EError starting the Application Sharing Service.

Explanation:Error starting the Application Sharing Service.


KQL0010IThe Application Sharing Service was stopped.

Explanation:The Application Sharing Service was stopped.


KQL0011IThe Application Sharing Service is already stopped.

Explanation:The Application Sharing Service is already stopped.


KQL0012EError stopping the Application Sharing Service.

Explanation:Error stopping the Application Sharing Service.


KQL0013IThe Audio Video Conferencing Service was started.

Explanation:The Audio Video Conferencing Service was started.


KQL0014IThe Audio Video Conferencing Service is already started.

Explanation:The Audio Video Conferencing Service is already started.


KQL0015EError starting the Audio Video Conferencing Service.


Explanation:Error starting the Audio Video Conferencing Service.


KQL0016IThe Audio Video Conferencing Service was stopped.

Explanation:The Audio Video Conferencing Service was stopped.


KQL0017IThe Audio Video Conferencing Service is already stopped.

Explanation:The Audio Video Conferencing Service is already stopped.


KQL0018EError stopping the Audio Video Conferencing Service.

Explanation:Error stopping the Audio Video Conferencing Service.


KQL0019IThe Conferencing Announcement Service was started.

Explanation:The Conferencing Announcement Service was started.


KQL0020IThe Conferencing Announcement Service is already started.

Explanation:The Conferencing Announcement Service is already started.


KQL0021EError starting the Conferencing Announcement Service.

Explanation:Error starting the Conferencing Announcement Service.


KQL0022IThe Conferencing Announcement Service was stopped.

Explanation:The Conferencing Announcement Service was stopped.



KQL0023IThe Conferencing Announcement Service is already stopped.

Explanation:The Conferencing Announcement Service is already stopped.


KQL0024EError stopping the Conferencing Announcement Service.

Explanation:Error stopping the Conferencing Announcement Service.


KQL0025IThe Conferencing Attendant Service was started.

Explanation:The Conferencing Attendant Service was started.


KQL0026IThe Conferencing Attendant Service is already started.

Explanation:The Conferencing Attendant Service is already started.


KQL0027EError starting the Conferencing Attendant Service.

Explanation:Error starting the Conferencing Attendant Service.


KQL0028IThe Conferencing Attendant Service was stopped.

Explanation:The Conferencing Attendant Service was stopped.


KQL0029IThe Conferencing Attendant Service is already stopped.

Explanation:The Conferencing Attendant Service is already stopped.



KQL0030EError stopping the Conferencing Attendant Service.

Explanation:Error stopping the Conferencing Attendant Service.


KQL0031IThe Front End Service was started.

Explanation:The Front End Service was started.


KQL0032IThe Front End Service is already started.

Explanation:The Front End Service is already started.


KQL0033EError starting the Front End Service.

Explanation:Error starting the Front End Service.


KQL0034IThe Front End Service was stopped.

Explanation:The Front End Service was stopped.


KQL0035IThe Front End Service is already stopped.

Explanation:The Front End Service is already stopped.


KQL0036EError stopping the Front End Service.

Explanation:Error stopping the Front End Service.


KQL0037IThe IM Conferencing Service was started.


Explanation:The IM Conferencing Service was started.


KQL0038IThe IM Conferencing Service is already started.

Explanation:The IM Conferencing Service is already started.


KQL0039EError starting the IM Conferencing Service.

Explanation:Error starting the IM Conferencing Service.


KQL0040IThe IM Conferencing Service was stopped.



KQL0041IThe IM Conferencing Service is already stopped.

Explanation:The IM Conferencing Service is already stopped.


KQL0042EError stopping the IM Conferencing Service.

Explanation:Error stopping the IM Conferencing Service.


KQL0043IThe Monitoring Agent Service was started.

Explanation:The Monitoring Agent Service was started.


KQL0044IThe Monitoring Agent Service is already started.

Explanation:The Monitoring Agent Service is already started.



KQL0045EError starting the Monitoring Agent Service.

Explanation:Error starting the Monitoring Agent Service.


KQL0046IThe Monitoring Agent Service was stopped.



KQL0047IThe Monitoring Agent Service is already stopped.

Explanation:The Monitoring Agent Service is already stopped.


KQL0048EError stopping the Monitoring Agent Service.

Explanation:Error stopping the Monitoring Agent Service.


KQL0049IThe Outside Voice Control Service was started.

Explanation:The Outside Voice Control Service was started.


KQL0050IThe Outside Voice Control Service is already started.

Explanation:The Outside Voice Control Service is already started.


KQL0051EError starting the Outside Voice Control Service.

Explanation:Error starting the Outside Voice Control Service.



KQL0052IThe Outside Voice Control Service was stopped.



KQL0053IThe Outside Voice Control Service is already stopped.

Explanation:The Outside Voice Control Service is already stopped.


KQL0054EError stopping the Outside Voice Control Service.

Explanation:Error stopping the Outside Voice Control Service.


KQL0055IThe Response Group Service was started.

Explanation:The Response Group Service was started.


KQL0056IThe Response Group Service is already started.

Explanation:The Response Group Service is already started.


KQL0057EError starting the Response Group Service.

Explanation:Error starting the Response Group Service.


KQL0058IThe Response Group Service was stopped.



KQL0059IThe Response Group Service is already stopped.


Explanation:The Response Group Service is already stopped.


KQL0060EError stopping the Response Group Service.

Explanation:Error stopping the Response Group Service.


KQL0061IThe Telephony Conferencing Service was started.

Explanation:The Telephony Conferencing Service was started.


KQL0062IThe Telephony Conferencing Service is already started.

Explanation:The Telephony Conferencing Service is already started.


KQL0063EError starting the Telephony Conferencing Service.

Explanation:Error starting the Telephony Conferencing Service.


KQL0064IThe Telephony Conferencing Service was stopped.



KQL0065IThe Telephony Conferencing Service is already stopped.

Explanation:The Telephony Conferencing Service is already stopped.


KQL0066EError stopping the Telephony Conferencing Service.

Explanation:Error stopping the Telephony Conferencing Service.



KQL0067IThe Web Conferencing Service was started.

Explanation:The Web Conferencing Service was started.


KQL0068IThe Web Conferencing Service is already started.

Explanation:The Web Conferencing Service is already started.


KQL0069EError starting the Web Conferencing Service.

Explanation:Error starting the Web Conferencing Service.


KQL0070IThe Web Conferencing Service was stopped.



KQL0071IThe Web Conferencing Service is already stopped.

Explanation:The Web Conferencing Service is already stopped.


KQL0072EError stopping the Web Conferencing Service.

Explanation:Error stopping the Web Conferencing Service.


KQL0073IThe Archiving Service was started.

Explanation:The Archiving Service was started.



KQL0074IThe Archiving Service is already started.

Explanation:The Archiving Service is already started.


KQL0075EError starting the Archiving Service.

Explanation:Error starting the Archiving Service.


KQL0076IThe Archiving Service was stopped.



KQL0077IThe Archiving Service is already stopped.

Explanation:The Archiving Service is already stopped.


KQL0078EError stopping the Archiving Service.

Explanation:Error stopping the Archiving Service.


KQL0079IThe Call Detail Recording Service was started.

Explanation:The Call Detail Recording Service was started.


KQL0080IThe Call Detail Recording Service is already started.

Explanation:The Call Detail Recording Service is already started.


KQL0081EError starting the Call Detail Recording Service.


Explanation:Error starting the Call Detail Recording Service.


KQL0082IThe Call Detail Recording Service was stopped.



KQL0083IThe Call Detail Recording Service is already stopped.

Explanation:The Call Detail Recording Service is already stopped.


KQL0084EError stopping the Call Detail Recording Service.

Explanation:Error stopping the Call Detail Recording Service.


KQL0085IThe QoE Monitoring Service was started.

Explanation:The QoE Monitoring Service was started.


KQL0086IThe QoE Monitoring Service is already started.

Explanation:The QoE Monitoring Service is already started.


KQL0087EError starting the QoE Monitoring Service.

Explanation:Error starting the QoE Monitoring Service.


KQL0088IThe QoE Monitoring Service was stopped.




KQL0089IThe QoE Monitoring Service is already stopped.

Explanation:The QoE Monitoring Service is already stopped.


KQL0090EError stopping the QoE Monitoring Service.

Explanation:Error stopping the QoE Monitoring Service.


KQL0091IThe Audio Test Service was started.

Explanation:The Audio Test Service was started.


KQL0092IThe Audio Test Service is already started.

Explanation:The Audio Test Service is already started.


KQL0093EError starting the Audio Test Service.

Explanation:Error starting the Audio Test Service.


KQL0094IThe Audio Test Service was stopped.



KQL0095IThe Audio Test Service is already stopped.

Explanation:The Audio Test Service is already stopped.



KQL0096EError stopping the Audio Test Service.

Explanation:Error stopping the Audio Test Service.


KQL0097IThe File Transfer Agent Service was started.

Explanation:The File Transfer Agent Service was started.


KQL0098IThe File Transfer Agent Service is already started.

Explanation:The File Transfer Agent Service is already started.


KQL0099EError starting the File Transfer Agent Service.

Explanation:Error starting the File Transfer Agent Service.


KQL0100IThe File Transfer Agent Service was stopped.



KQL0101IThe File Transfer Agent Service is already stopped.

Explanation:The File Transfer Agent Service is already stopped.


KQL0102EError stopping the File Transfer Agent Service.

Explanation:Error stopping the File Transfer Agent Service.


KQL0103IThe Master Replicator Service was started.


Explanation:The Master Replicator Service was started.


KQL0104IThe Master Replicator Service is already started.

Explanation:The Master Replicator Service is already started.


KQL0105EError starting the Master Replicator Service.

Explanation:Error starting the Master Replicator Service.


KQL0106IThe Master Replicator Service was stopped.



KQL0107IThe Master Replicator Service is already stopped.

Explanation:The Master Replicator Service is already stopped.


KQL0108EError stopping the Master Replicator Service.

Explanation:Error stopping the Master Replicator Service.


KQL0109IThe Replica Replicator Service was started.

Explanation:The Replica Replicator Service was started.


KQL0110IThe Replica Replicator Service is already started.

Explanation:The Replica Replicator Service is already started.



KQL0111EError starting the Replica Replicator Service.

Explanation:Error starting the Replica Replicator Service.


KQL0112IThe Replica Replicator Service was stopped.



KQL0113IThe Replica Replicator Service is already stopped.

Explanation:The Replica Replicator Service is already stopped.


KQL0114EError stopping the Replica Replicator Service.

Explanation:Error stopping the Replica Replicator Service.


KQL0115IThe Web Conferencing Compatibility Service was started.

Explanation:The Web Conferencing Compatibility Service was started.


KQL0116IThe Web Conferencing Compatibility Service is already started.

Explanation:The Web Conferencing Compatibility Service is already started.


KQL0117EError starting the Web Conferencing Compatibility Service.

Explanation:Error starting the Web Conferencing Compatibility Service.



KQL0118IThe Web Conferencing Compatibility Service was stopped.



KQL0119IThe Web Conferencing Compatibility Service is already stopped.

Explanation:The Web Conferencing Compatibility Service is already stopped.


KQL0120EError stopping the Web Conferencing Compatibility Service.

Explanation:Error stopping the Web Conferencing Compatibility Service.


KQL0121IThe Call Park Service was started.

Explanation:The Call Park Service was started.


KQL0122IThe Call Park Service is already started.

Explanation:The Call Park Service is already started.


KQL0123EError starting the Call Park Service.

Explanation:Error starting the Call Park Service.


KQL0124IThe Call Park Service was stopped.



KQL0125IThe Call Park Service is already stopped.


Explanation:The Call Park Service is already stopped.


KQL0126EError stopping the Call Park Service.

Explanation:Error stopping the Call Park Service.


KQL0127IThe Response Group Service was started.

Explanation:The Response Group Service was started.


KQL0128IThe Response Group Service is already started.

Explanation:The Response Group Service is already started.


KQL0129EError starting the Response Group Service.

Explanation:Error starting the Response Group Service.


KQL0130IThe Response Group Service was stopped.



KQL0131IThe Response Group Service is already stopped.

Explanation:The Response Group Service is already stopped.


KQL0132EError stopping the Response Group Service.

Explanation:Error stopping the Response Group Service.



KQL0133IThe Mediation Service was started.

Explanation:The Mediation Service was started.


KQL0134IThe Mediation Service is already started.

Explanation:The Mediation Service is already started.


KQL0135EError starting the Mediation Service.

Explanation:Error starting the Mediation Service.


KQL0136IThe Mediation Service was stopped.



KQL0137IThe Mediation Service is already stopped.

Explanation:The Mediation Service is already stopped.


KQL0138EError stopping the Mediation Service.

Explanation:Error stopping the Mediation Service.


KQL0139IThe Bandwidth Policy Service (Authentication) was started.

Explanation:The Bandwidth Policy Service (Authentication) was started.



KQL0140IThe Bandwidth Policy Service (Authentication) is already started.

Explanation:The Bandwidth Policy Service (Authentication) is already started.


KQL0141EError starting the Bandwidth Policy Service (Authentication).

Explanation:Error starting the Bandwidth Policy Service (Authentication).


KQL0142IThe Bandwidth Policy Service (Authentication) was stopped.

Explanation:The Bandwidth Policy Service (Authentication) Service was stopped.


KQL0143IThe Bandwidth Policy Service (Authentication) is already stopped.

Explanation:The Bandwidth Policy Service (Authentication) is already stopped.


KQL0144EError stopping the Bandwidth Policy Service (Authentication) Service.

Explanation:Error stopping the Bandwidth Policy Service (Authentication) Service.


KQL0145IThe Bandwidth Policy Service (Core) was started.

Explanation:The Bandwidth Policy Service (Core) was started.


KQL0146IThe Bandwidth Policy Service (Core) is already started.

Explanation:The Bandwidth Policy Service (Core) is already started.


KQL0147EError starting the Bandwidth Policy Service (Core).


Explanation:Error starting the Bandwidth Policy Service (Core).


KQL0148IThe Bandwidth Policy Service (Core) was stopped.

Explanation:The Bandwidth Policy Service (Core) Service was stopped.


KQL0149IThe Bandwidth Policy Service (Core) is already stopped.

Explanation:The Bandwidth Policy Service (Core) is already stopped.


KQL0150EError stopping the Bandwidth Policy Service (Core) Service.

Explanation:Error stopping the Bandwidth Policy Service (Core) Service.


KQL0151IThe Access Edge Service was started.

Explanation:The Access Edge Service was started.


KQL0152IThe Access Edge Service is already started.

Explanation:The Access Edge Service is already started.


KQL0153EError starting the Access Edge Service.

Explanation:Error starting the Access Edge Service.


KQL0154IThe Access Edge Service was stopped.

Explanation:The Access Edge Service was stopped.



KQL0155IThe Access Edge Service is already stopped.

Explanation:The Access Edge Service is already stopped.


KQL0156EError stopping the Access Edge Service.

Explanation:Error stopping the Access Edge Service.


KQL0157IThe Audio Video Authentication Service was started.

Explanation:The Audio Video Authentication Service was started.


KQL0158IThe Audio Video Authentication Service is already started.

Explanation:The Audio Video Authentication Service is already started.


KQL0159EError starting the Audio Video Authentication Service.

Explanation:Error starting the Audio Video Authentication Service.


KQL0160IThe Audio Video Authentication Service was stopped.

Explanation:The Audio Video Authentication Service was stopped.


KQL0161IThe Audio Video Authentication Service is already stopped.

Explanation:The Audio Video Authentication Service is already stopped.



KQL0162EError stopping the Audio Video Authentication Service.

Explanation:Error stopping the Audio Video Authentication Service.


KQL0163IThe Audio Video Edge Service was started.

Explanation:The Audio Video Edge Service was started.


KQL0164IThe Audio Video Edge Service is already started.

Explanation:The Audio Video Edge Service is already started.


KQL0165EError starting the Audio Video Edge Service.

Explanation:Error starting the Audio Video Edge Service.


KQL0166IThe Audio Video Edge Service was stopped.

Explanation:The Audio Video Edge Service Service was stopped.


KQL0167IThe Audio Video Edge Service is already stopped.

Explanation:The Audio Video Edge Service is already stopped.


KQL0168EError stopping the Audio Video Edge Service.

Explanation:Error stopping the Audio Video Edge Service.


KQL0169IThe Web Conferencing Edge Service was started.


Explanation:The Web Conferencing Edge Service was started.


KQL0170IThe Web Conferencing Edge Service is already started.

Explanation:The Web Conferencing Edge Service is already started.


KQL0171EError starting the Web Conferencing Edge Service.

Explanation:Error starting the Web Conferencing Edge Service.


KQL0172IThe Web Conferencing Edge Service was stopped.

Explanation:The Web Conferencing Edge Service Service was stopped.


KQL0173IThe Web Conferencing Edge Service is already stopped.

Explanation:The Web Conferencing Edge Service is already stopped.


KQL0174EError stopping the Web Conferencing Edge Service.

Explanation:Error stopping the Web Conferencing Edge Service.


KQL0000SThe service did not respond in a timely fashion.

Explanation:The service did not respond in a timely fashion.


KQL0300WThe service does not exist as an installed service.

Explanation:The service does not exist as an installed service.



KQL0301IThe service is disabled and cannot be started.

Explanation:The service is disabled and cannot be started.


Tivoli Common Reporting troubleshootingProblems can occur with the Tivoli Common Reporting predefined reports for the Microsoft Lync Serveragent.

Table 19 contains problems and solutions that can occur with the Tivoli Common Reporting predefinedreports for IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Lync ServerAgent. See the Tivoli Common Reporting Information Center for more information about troubleshootingfor the Tivoli Common Reporting tool.

Table 19. Tivoli Common Reporting for Microsoft Lync Server agent problems and solutions

Problem Solution

When you simultaneously query two tables in the QueryStudio interface, no data is displayed. However, whenyou query the two tables separately, data is displayed.

This problem occurs when a relationship between thetables is not defined. To resolve this problem, ensure thatall the ad hoc queries have at least one identifier.

When you create an ad hoc query by dragging somecolumns in the Query Studio interface, the followingerror message is displayed:

RQP-DEF-0177 An error occurred while performingoperation ’sqlPrepareWithOptions’status=’-232’.

This is an SQL error related to arithmetic flow. This erroris generated because the average or the sum for certaincolumns is more than the threshold size that is definedin the database. To resolve this error, use the limitedcolumns and add a standard timestamp while creatingan ad hoc query.

If a view or a table for the selected summarization typedoes not exist in the database for a report, the reportdoes not open and the following error message isdisplayed:


To resolve this problem, complete the following tasks:

v Verify that the summarization and pruning agent isworking correctly.

v Generate data for all the summarization types.

v Verify that the warehouse is collecting historical data.

When you run a report, the report is not displayed in thecorrect format and the following error message isdisplayed:


This problem occurs due to incorrect data source. Toresolve this problem, complete the following tasks:

v Verify that the datasource configuration parameters areconfigured correctly.

v Verify that the specified values for the parameters ofthe summarization and pruning agent such asdatabase URL, driver user, and password match withthe values of these parameters on the database.

If data is not available in the database for the selectedparameters, the following error message is displayedafter querying these parameters:

Empty data set No data returned by query.Try another set of parameters.

To resolve this error, complete the following tasks:

v Configure the summarization and pruning agent andverify that it is working correctly.

v Generate data for all the summarization types in thedatabase.


http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.tcr.doc/tcr_welcome.html

Table 19. Tivoli Common Reporting for Microsoft Lync Server agent problems and solutions (continued)

Problem Solution

Reports are not generated correctly in the Microsoft Excelformat.

There are some limitations to generate reports in theMicrosoft Excel format. To view these limitations, see theIBM Cognos Business Intelligence Information Center(http://publib.boulder.ibm.com/infocenter/cbi/v10r1m0/index.jsp?topic=%2Fcom.ibm.swg.im.cognos.ug_cr_rptstd.10.1.0.doc%2Fug_cr_rptstd_id32474excel_limitations.html).

When you view a report spanning multiple pages in thePDF format, the report parameters section is displayed atthe top of each page.

No solution is available for this problem at this time.

Charts are not displayed correctly in Microsoft Excel2007.

No solution is available for this problem at this time.

Labels for some charts are displayed in the HTMLoutput, but are not displayed in the PDF output.

The font size is rendered differently in the HTML andthe PDF output. In the PDF output, some fonts are notdisplayed because of the large font size. To resolve thisissue, reduce the font size by completing the followingsteps:

1. Open the report in Report Studio.

2. Click the chart.

3. In the chart properties, select Font.

4. Modify the font properties, such as family, size,weight, and style.

5. Save the settings, and run the report in the PDFformat.


http://publib.boulder.ibm.com/infocenter/cbi/v10r1m0/index.jsp?topic=%2Fcom.ibm.swg.im.cognos.ug_cr_rptstd.10.1.0.doc%2Fug_cr_rptstd_id32474excel_limitations.html

Appendix A. Event mapping

The Tivoli Event Integration Facility (EIF) interface is used to forward situation events to TivoliNetcool/OMNIbus or Tivoli Enterprise Console.

EIF events specify an event class, and the event data is specified as name-value pairs that identify thename of an event slot and the value for the slot. An event class can have subclasses. IBM TivoliMonitoring provides the base event class definitions and a set of base slots that are included in allmonitoring events. Agents extend the base event classes to define subclasses that include agent-specificslots. For Microsoft Lync Server agent events, the event classes correspond to the agent attribute groups,and the agent-specific slots correspond to the attributes in the attribute group.

A description of the event slots for each event class is provided in this topic. The situation editor in theTivoli Enterprise Portal can be used to perform custom mapping of data to EIF slots instead of using thedefault mapping described in this topic. For more information about EIF slot customization, see the TivoliEnterprise Portal User's Guide.

Tivoli Enterprise Console requires that event classes and their slots are defined in BAROC (Basic Recorderof Objects in C) files. Each agent provides a BAROC file that contains event class definitions for the agentand is installed on the Tivoli Enterprise Monitoring Server in the TECLIB directory (install_dir/cms/TECLIB for Windows systems and install_dir/tables/TEMS_hostname/TECLIB for UNIX systems) whenapplication support for the agent is installed. The BAROC file for the agent and the base BAROC filesprovided with Tivoli Monitoring must also be installed onto the Tivoli Enterprise Console. For details, see"Setting up event forwarding to Tivoli Enterprise Console" in the IBM Tivoli Monitoring Installation andSetup Guide.

Each of the event classes is a child of KQL_Base and is defined in the kql.baroc (version 6.3) file. TheKQL_Base event class can be used for generic rules processing for any event from the IBM TivoliComposite Application Manager for Microsoft Applications: Microsoft Lync Server Agent.

For events that are generated by situations in the Address Book File Download attribute group, eventsare sent by using the ITM_KQL_ADDRESS_BOOK_FILE_DOWNLOAD event class. This event classcontains the following slots:v node: STRINGv timestamp: STRINGv succeeded_file_requests: REALv succeeded_file_requests_enum: STRINGv succeeded_file_requests_per_sec: REALv succeeded_file_requests_per_sec_enum: STRINGv average_processing_time_for_a_succeeded_file_request: REALv average_processing_time_for_a_succeeded_file_request_enum: STRINGv failed_file_requests: REALv failed_file_requests_enum: STRINGv failed_file_requests_per_sec: REALv failed_file_requests_per_sec_enum: STRING

For events that are generated by situations in the Address Book Web Query attribute group, events aresent by using the ITM_KQL_ADDRESS_BOOK_WEB_QUERY event class. This event class contains thefollowing slots:v node: STRING


v timestamp: STRINGv search_requests: REALv search_requests_enum: STRINGv search_requests_per_sec: REALv search_requests_per_sec_enum: STRINGv successful_search_requests: REALv successful_search_requests_enum: STRINGv percent_successful_address_book_search_requests: REALv percent_successful_address_book_search_requests_enum: STRINGv successful_search_requests_per_sec: REALv successful_search_requests_per_sec_enum: STRINGv failed_search_requests: REALv failed_search_requests_enum: STRINGv percent_failed_address_book_search_requests: REALv percent_failed_address_book_search_requests_enum: STRINGv failed_search_requests_per_sec: REALv failed_search_requests_per_sec_enum: STRINGv average_processing_time_for_a_search_request: REALv average_processing_time_for_a_search_request_enum: STRINGv database_queries_per_sec: REALv database_queries_per_sec_enum: STRINGv average_processing_time_for_address_book_database_query: REALv average_processing_time_for_address_book_database_query_enum: STRINGv prefix_string_search_requests: REALv prefix_string_search_requests_enum: STRINGv exact_string_search_requests: REALv exact_string_search_requests_enum: STRINGv prefix_dtmf_search_requests: REALv prefix_dtmf_search_requests_enum: STRINGv exact_dial_string_search_requests: REALv exact_dial_string_search_requests_enum: STRINGv organizational_search_requests: REALv organizational_search_requests_enum: STRINGv one_character_prefix_search_requests: REALv one_character_prefix_search_requests_enum: STRINGv average_processing_time_for_one_character_search_requests: REALv average_processing_time_for_one_character_search_requests_enum: STRINGv two_character_prefix_search_requests: REALv two_character_prefix_search_requests_enum: STRINGv average_processing_time_for_two_character_search_requests: REALv average_processing_time_for_two_character_search_requests_enum: STRINGv three_or_more_character_prefix_search_requests: REALv three_or_more_character_prefix_search_requests_enum: STRINGv average_processing_time_for_more_character_search_req: REALv average_processing_time_for_more_character_search_req_enum: STRING


For events that are generated by situations in the Archiving Service DB Operations attribute group,events are sent by using the ITM_KQL_ARCHIVING_SERVICE_DB_OPERATIONS event class. This eventclass contains the following slots:v node: STRINGv timestamp: STRINGv queue_latency: REALv queue_latency_enum: STRINGv sproc_latency: REALv sproc_latency_enum: STRINGv dropped_requests: REALv dropped_requests_enum: STRINGv deadlock_failures: REALv deadlock_failures_enum: STRINGv severe_sql_errors: REALv severe_sql_errors_enum: STRINGv fatal_sql_errors: REALv fatal_sql_errors_enum: STRINGv throttled_requests_per_sec: REALv throttled_requests_per_sec_enum: STRINGv throttled_requests: REALv throttled_requests_enum: STRING

For events that are generated by situations in the Archiving Service Read attribute group, events are sentby using the ITM_KQL_ARCHIVING_SERVICE_READ event class. This event class contains thefollowing slots:v node: STRINGv timestamp: STRINGv messages_failed_validation: REALv messages_failed_validation_enum: STRINGv dropped_messages_from_msmq: REALv dropped_messages_from_msmq_enum: STRINGv dropped_messages_from_msmq_per_sec: REALv dropped_messages_from_msmq_per_sec_enum: STRINGv aborted_transactions: REALv aborted_transactions_enum: STRINGv aborted_transactions_per_sec: REALv aborted_transactions_per_sec_enum: STRING

For events that are generated by situations in the Archiving Service Write attribute group, events are sentby using the ITM_KQL_ARCHIVING_SERVICE_WRITE event class. This event class contains thefollowing slots:v node: STRINGv timestamp: STRINGv messages_write_failures: REALv messages_write_failures_enum: STRINGv messages_write_failures_per_sec: REALv messages_write_failures_per_sec_enum: STRING

Appendix A. Event mapping 377

For events that are generated by situations in the Audio Video CCCP Processing attribute group, eventsare sent by using the ITM_KQL_AUDIO_VIDEO_CCCP_PROCESSING event class. This event classcontains the following slots:v node: STRINGv timestamp: STRINGv cccp_messages_sent: REALv cccp_messages_sent_enum: STRINGv cccp_messages_received: REALv cccp_messages_received_enum: STRINGv cccp_messages_failed: REALv cccp_messages_failed_enum: STRINGv cccp_notifications_sent: REALv cccp_notifications_sent_enum: STRINGv cccp_notifications_received: REALv cccp_notifications_received_enum: STRINGv cccp_messages_sent_per_sec: REALv cccp_messages_sent_per_sec_enum: STRINGv cccp_messages_received_per_sec: REALv cccp_messages_received_per_sec_enum: STRINGv cccp_notifications_sent_per_sec: REALv cccp_notifications_sent_per_sec_enum: STRINGv cccp_notifications_received_per_sec: REALv cccp_notifications_received_per_sec_enum: STRINGv cccp_requests_sent: REALv cccp_requests_sent_enum: STRINGv cccp_requests_received: REALv cccp_requests_received_enum: STRINGv cccp_responses_sent: REALv cccp_responses_sent_enum: STRINGv cccp_responses_received: REALv cccp_responses_received_enum: STRINGv cccp_requests_sent_per_sec: REALv cccp_requests_sent_per_sec_enum: STRINGv cccp_requests_received_per_sec: REALv cccp_requests_received_per_sec_enum: STRINGv cccp_responses_sent_per_sec: REALv cccp_responses_sent_per_sec_enum: STRINGv cccp_responses_received_per_sec: REALv cccp_responses_received_per_sec_enum: STRINGv average_processing_time_of_incoming_cccp_messages: REALv average_processing_time_of_incoming_cccp_messages_enum: STRING

For events that are generated by situations in the Audio Video MCU State and Performance attributegroup, events are sent by using the ITM_KQL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCEevent class. This event class contains the following slots:v node: STRING


v timestamp: STRINGv mcu_state: INTEGERv mcu_state_enum: STRINGv mcu_draining_state: INTEGERv mcu_draining_state_enum: STRING

For events that are generated by situations in the Audio Video Operations attribute group, events are sentby using the ITM_KQL_AUDIO_VIDEO_OPERATIONS event class. This event class contains thefollowing slots:v node: STRINGv timestamp: STRINGv active_conferences: REALv active_conferences_enum: STRINGv active_users: REALv active_users_enum: STRING

For events that are generated by situations in the Availability attribute group, events are sent by using theITM_KQL_AVAILABILITY event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv application_component: STRINGv name: STRINGv name_enum: STRINGv kql_status: INTEGERv kql_status_enum: STRINGv full_name: STRINGv full_name_enum: STRINGv type: INTEGERv type_enum: STRINGv virtual_size: INTEGERv page_faults_per_sec: INTEGERv working_set_size: INTEGERv thread_count: INTEGERv pid: INTEGERv percent_privileged_time: INTEGERv percent_user_mode_time: INTEGERv percent_processor_time: INTEGERv command_line: STRINGv command_line_enum: STRINGv functionality_test_status: INTEGERv functionality_test_status_enum: STRINGv functionality_test_message: STRINGv functionality_test_message_enum: STRING

For events that are generated by situations in the CDR Service DB Operations attribute group, events aresent by using the ITM_KQL_CDR_SERVICE_DB_OPERATIONS event class. This event class contains thefollowing slots:


v node: STRINGv timestamp: STRINGv queue_latency: REALv queue_latency_enum: STRINGv sproc_latency: REALv sproc_latency_enum: STRINGv dropped_requests: REALv dropped_requests_enum: STRINGv deadlock_failures: REALv deadlock_failures_enum: STRINGv severe_sql_errors: REALv severe_sql_errors_enum: STRINGv fatal_sql_errors: REALv fatal_sql_errors_enum: STRINGv throttled_requests_per_sec: REALv throttled_requests_per_sec_enum: STRINGv throttled_requests: REALv throttled_requests_enum: STRING

For events that are generated by situations in the CDR Service Read attribute group, events are sent byusing the ITM_KQL_CDR_SERVICE_READ event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv messages_failed_validation: REALv messages_failed_validation_enum: STRINGv dropped_messages_from_msmq: REALv dropped_messages_from_msmq_enum: STRINGv dropped_messages_from_msmq_per_sec: REALv dropped_messages_from_msmq_per_sec_enum: STRINGv aborted_transactions: REALv aborted_transactions_enum: STRINGv aborted_transactions_per_sec: REALv aborted_transactions_per_sec_enum: STRING

For events that are generated by situations in the CDR Service Write attribute group, events are sent byusing the ITM_KQL_CDR_SERVICE_WRITE event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv messages_write_failures: REALv messages_write_failures_enum: STRINGv messages_write_failures_per_sec: REALv messages_write_failures_per_sec_enum: STRING

For events that are generated by situations in the CWA Authentication attribute group, events are sent byusing the ITM_KQL_CWA_AUTHENTICATION event class. This event class contains the following slots:v node: STRINGv timestamp: STRING


v name: STRINGv successful_form_based_authentication_logon_attempts: REALv successful_form_based_authentication_logon_attempts_enum: STRINGv percent_successful_form_based_authentication_logon_attempts: REALv percent_successful_form_based_authentication_logon_attempts_enum: STRINGv successful_form_based_authentication_logon_attempts_per_sec: REALv successful_form_based_authentication_logon_attempts_per_sec_enum: STRINGv failed_form_based_authentication_logon_attempts: REALv failed_form_based_authentication_logon_attempts_enum: STRINGv percent_failed_form_based_authentication_logon_attempts: REALv percent_failed_form_based_authentication_logon_attempts_enum: STRINGv failed_forms_based_authentication_logon_attempts_per_sec: REALv failed_forms_based_authentication_logon_attempts_per_sec_enum: STRINGv successful_iwa_logon_attempts: REALv successful_iwa_logon_attempts_enum: STRINGv percent_successful_iwa_logon_attempts: REALv percent_successful_iwa_logon_attempts_enum: STRINGv successful_iwa_logon_attempts_per_sec: REALv successful_iwa_logon_attempts_per_sec_enum: STRINGv failed_iwa_logon_attempts: REALv failed_iwa_logon_attempts_enum: STRINGv percent_failed_iwa_logon_attempts: REALv percent_failed_iwa_logon_attempts_enum: STRINGv failed_iwa_logon_attempts_per_sec: REALv failed_iwa_logon_attempts_per_sec_enum: STRINGv outstanding_authorization_attempts: REALv outstanding_authorization_attempts_enum: STRINGv denied_authorizations: REALv denied_authorizations_enum: STRINGv denied_authorizations_per_sec: REALv denied_authorizations_per_sec_enum: STRINGv total_ldap_errors: REALv total_ldap_errors_enum: STRINGv ldap_errors_per_sec: REALv ldap_errors_per_sec_enum: STRINGv average_latency_for_successful_authorization: REALv average_latency_for_successful_authorization_enum: STRING

For events that are generated by situations in the CWA Directory Search attribute group, events are sentby using the ITM_KQL_CWA_DIRECTORY_SEARCH event class. This event class contains the followingslots:v node: STRINGv timestamp: STRINGv name: STRINGv outstanding_search_requests: REALv outstanding_search_requests_enum: STRING


v total_search_requests: REALv total_search_requests_enum: STRINGv search_rate_per_sec: REALv search_rate_per_sec_enum: STRINGv ldap_errors: REALv ldap_errors_enum: STRINGv ldap_errors_per_sec: REALv ldap_errors_per_sec_enum: STRINGv total_search_requests_denied: REALv total_search_requests_denied_enum: STRINGv search_latency: REALv search_latency_enum: STRING

For events that are generated by situations in the CWA Security attribute group, events are sent by usingthe ITM_KQL_CWA_SECURITY event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv requests_rejected_due_to_invalid_ticket: REALv requests_rejected_due_to_invalid_ticket_enum: STRINGv requests_rejected_due_to_invalid_ticket_per_sec: REALv requests_rejected_due_to_invalid_ticket_per_sec_enum: STRING

For events that are generated by situations in the CWA User Sessions attribute group, events are sent byusing the ITM_KQL_CWA_USER_SESSIONS event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv total_sessions: REALv total_sessions_enum: STRINGv sessions_per_sec: REALv sessions_per_sec_enum: STRINGv active_sessions: REALv active_sessions_enum: STRINGv sessions_failed_to_logon: REALv sessions_failed_to_logon_enum: STRINGv sessions_failed_to_sign_in_per_sec: REALv sessions_failed_to_sign_in_per_sec_enum: STRINGv sessions_logging: REALv sessions_logging_enum: STRINGv total_timed_out_sessions: REALv total_timed_out_sessions_enum: STRINGv timed_out_sessions_per_sec: REALv timed_out_sessions_per_sec_enum: STRINGv average_session_logon_latency: REALv average_session_logon_latency_enum: STRING


v average_session_lifetime_sec: REALv average_session_lifetime_sec_enum: STRINGv total_requests: REALv total_requests_enum: STRINGv requests_per_sec: REALv requests_per_sec_enum: STRINGv requests_in_processing: REALv requests_in_processing_enum: STRINGv total_failed_requests: REALv total_failed_requests_enum: STRINGv failed_requests_per_sec: REALv failed_requests_per_sec_enum: STRINGv total_im_sessions: REALv total_im_sessions_enum: STRINGv instant_message_sessions_per_sec: REALv instant_message_sessions_per_sec_enum: STRINGv instant_message_sessions: REALv instant_message_sessions_enum: STRINGv total_instant_messages_sent: REALv total_instant_messages_sent_enum: STRINGv instant_messages_sent_per_sec: REALv instant_messages_sent_per_sec_enum: STRINGv total_instant_messages_failed_to_deliver: REALv total_instant_messages_failed_to_deliver_enum: STRINGv instant_messages_failed_to_deliver_per_sec: REALv instant_messages_failed_to_deliver_per_sec_enum: STRINGv total_instant_messages_received: REALv total_instant_messages_received_enum: STRINGv instant_messages_received_per_sec: REALv instant_messages_received_per_sec_enum: STRINGv server_throttling_state: INTEGERv server_throttling_state_enum: STRING

For events that are generated by situations in the Event Log attribute group, events are sent by using theITM_KQL_EVENT_LOG event class. This event class contains the following slots:v node: STRINGv log_name: STRINGv event_source: STRINGv event_type: INTEGERv event_type_enum: STRINGv event_id: INTEGERv event_category: STRINGv event_category_enum: STRINGv message: STRINGv time_generated: STRING


For events that are generated by situations in the IM CCCP Processing attribute group, events are sent byusing the ITM_KQL_IM_CCCP_PROCESSING event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv cccp_messages_sent: REALv cccp_messages_sent_enum: STRINGv cccp_messages_received: REALv cccp_messages_received_enum: STRINGv cccp_messages_failed: REALv cccp_messages_failed_enum: STRINGv cccp_notifications_sent: REALv cccp_notifications_sent_enum: STRINGv cccp_notifications_received: REALv cccp_notifications_received_enum: STRINGv cccp_messages_sent_per_sec: REALv cccp_messages_sent_per_sec_enum: STRINGv cccp_messages_received_per_sec: REALv cccp_messages_received_per_sec_enum: STRINGv cccp_notifications_sent_per_sec: REALv cccp_notifications_sent_per_sec_enum: STRINGv cccp_notifications_received_per_sec: REALv cccp_notifications_received_per_sec_enum: STRINGv cccp_requests_sent: REALv cccp_requests_sent_enum: STRINGv cccp_requests_received: REALv cccp_requests_received_enum: STRINGv cccp_responses_sent: REALv cccp_responses_sent_enum: STRINGv cccp_responses_received: REALv cccp_responses_received_enum: STRINGv cccp_requests_sent_per_sec: REALv cccp_requests_sent_per_sec_enum: STRINGv cccp_requests_received_per_sec: REALv cccp_requests_received_per_sec_enum: STRINGv cccp_responses_sent_per_sec: REALv cccp_responses_sent_per_sec_enum: STRINGv cccp_responses_received_per_sec: REALv cccp_responses_received_per_sec_enum: STRINGv average_processing_time_of_incoming_cccp_messages: REALv average_processing_time_of_incoming_cccp_messages_enum: STRING

For events that are generated by situations in the IM Conferencing attribute group, events are sent byusing the ITM_KQL_IM_CONFERENCING event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv active_conferences: REAL


v active_conferences_enum: STRINGv connected_users: REALv connected_users_enum: STRINGv incoming_messages_per_sec: REALv incoming_messages_per_sec_enum: STRINGv outgoing_messages_per_sec: REALv outgoing_messages_per_sec_enum: STRINGv incoming_messages: REALv incoming_messages_enum: STRINGv outgoing_messages: REALv outgoing_messages_enum: STRING

For events that are generated by situations in the IM MCU State and Performance attribute group, eventsare sent by using the ITM_KQL_IM_MCU_STATE_AND_PERFORMANCE event class. This event classcontains the following slots:v node: STRINGv timestamp: STRINGv mcu_state: INTEGERv mcu_state_enum: STRINGv mcu_draining_state: INTEGERv mcu_draining_state_enum: STRING

For events that are generated by situations in the Instant Messaging attribute group, events are sent byusing the ITM_KQL_INSTANT_MESSAGING event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv file_transfer_messages_rejected: REALv file_transfer_messages_rejected_enum: STRINGv clickable_url_messages_rejected: REALv clickable_url_messages_rejected_enum: STRINGv clickable_url_messages_modified: REALv clickable_url_messages_modified_enum: STRINGv active_messages: REALv active_messages_enum: STRINGv messages_processed: REALv messages_processed_enum: STRINGv service_unavailable_responses: REALv service_unavailable_responses_enum: STRING

For events that are generated by situations in the Lync Media Quality attribute group, events are sent byusing the ITM_KQL_LYNC_MEDIA_QUALITY event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv conferences_processed_per_sec: REALv conferences_processed_per_sec_enum: STRINGv average_conference_processing_time: REAL


v average_conference_processing_time_enum: STRINGv packets_dropped_in_transport: REALv packets_dropped_in_transport_enum: STRING

For events that are generated by situations in the Lync Server Roles attribute group, events are sent byusing the ITM_KQL_LYNC_SERVER_ROLES event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv fqdn: STRINGv installed_role: STRING

For events that are generated by situations in the Lync Web Relay attribute group, events are sent byusing the ITM_KQL_LYNC_WEB_RELAY event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv active_sip_connections: REALv active_sip_connections_enum: STRINGv active_sip_connections_for_anonymous_users: REALv active_sip_connections_for_anonymous_users_enum: STRINGv active_sip_connections_for_authenticated_users: REALv active_sip_connections_for_authenticated_users_enum: STRINGv incoming_app_share_connection_requests: REALv incoming_app_share_connection_requests_enum: STRINGv incoming_anonymous_app_share_connection_requests: REALv incoming_anonymous_app_share_connection_requests_enum: STRINGv incoming_authenticated_app_share_connection_requests: REALv incoming_authenticated_app_share_connection_requests_enum: STRINGv sip_connection_failures: REALv sip_connection_failures_enum: STRINGv sip_connection_failures_per_sec: REALv sip_connection_failures_per_sec_enum: STRINGv sip_local_connection_failures: REALv sip_local_connection_failures_enum: STRINGv sip_external_connection_failures: REALv sip_external_connection_failures_enum: STRINGv sip_authentication_failures: REALv sip_authentication_failures_enum: STRINGv sip_authentication_failures_per_sec: REALv sip_authentication_failures_per_sec_enum: STRINGv sip_authenticated_user_authentication_failures: REALv sip_authenticated_user_authentication_failures_enum: STRINGv sip_anonymous_user_authentication_failures: REALv sip_anonymous_user_authentication_failures_enum: STRINGv average_sip_session_creation_time: REALv average_sip_session_creation_time_enum: STRINGv active_app_share_connections: REAL


v active_app_share_connections_enum: STRINGv active_app_share_connections_for_anonymous_users: REALv active_app_share_connections_for_anonymous_users_enum: STRINGv active_app_share_connections_for_authenticated_user: REALv active_app_share_connections_for_authenticated_user_enum: STRINGv active_data_collaboration_connections_from_mcus: REALv active_data_collaboration_connections_from_mcus_enum: STRINGv active_data_collaboration_connections_from_clients: REALv active_data_collaboration_connections_from_clients_enum: STRINGv incoming_data_collaboration_conn_req_from_clients: REALv incoming_data_collaboration_conn_req_from_clients_enum: STRINGv data_collaboration_client_conn_closed_due_to_throttling: REALv data_collaboration_client_conn_closed_due_to_throttling_enum: STRINGv closed_data_collaboration_client_conn_per_sec: REALv closed_data_collaboration_client_conn_per_sec_enum: STRINGv data_collaboration_server_conn_closed_due_to_throttling: REALv data_collaboration_server_conn_closed_due_to_throttling_enum: STRINGv failed_data_collaboration_auth_requests_per_sec: REALv failed_data_collaboration_auth_requests_per_sec_enum: STRINGv failed_data_collaboration_auth_requests: REALv failed_data_collaboration_auth_requests_enum: STRINGv failed_app_share_session_setups: REALv failed_app_share_session_setups_enum: STRINGv app_share_sessions_disconnected_abnormally: REALv app_share_sessions_disconnected_abnormally_enum: STRINGv failed_data_collaboration_auth_requests_invalid_auth_tokens: REALv failed_data_collaboration_auth_requests_invalid_auth_tokens_enum: STRINGv failed_data_collaboration_auth_requests_expired_auth_tokens: REALv failed_data_collaboration_auth_requests_expired_auth_tokens_enum: STRINGv data_collaboration_connection_failures_with_servers: REALv data_collaboration_connection_failures_with_servers_enum: STRINGv external_data_collaboration_conn_failures_with_servers: REALv external_data_collaboration_conn_failures_with_servers_enum: STRINGv local_data_collaboration_conn_failures_with_servers: REALv local_data_collaboration_conn_failures_with_servers_enum: STRINGv suspended_data_collaboration_client_connections: REALv suspended_data_collaboration_client_connections_enum: STRINGv queued_bytes_for_data_collaboration_server_connections: REALv queued_bytes_for_data_collaboration_server_connections_enum: STRINGv downloads_for_reach_client_page: REALv downloads_for_reach_client_page_enum: STRINGv queued_data_for_data_collaboration_server_connections: REALv queued_data_for_data_collaboration_server_connections_enum: STRING


For events that are generated by situations in the Media Planning attribute group, events are sent byusing the ITM_KQL_MEDIA_PLANNING event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv name_enum: STRINGv conferences_started: REALv conferences_started_enum: STRINGv audio_channels_started: REALv audio_channels_started_enum: STRINGv video_channels_started: REALv video_channels_started_enum: STRINGv conferences_with_overloaded_health: REALv conferences_with_overloaded_health_enum: STRINGv packets_dropped_in_flow_control: REALv packets_dropped_in_flow_control_enum: STRINGv failed_end_to_end_connectivity_checks: REALv failed_end_to_end_connectivity_checks_enum: STRING

For events that are generated by situations in the MSMQ Operations attribute group, events are sent byusing the ITM_KQL_MSMQ_OPERATIONS event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv call_details_recording_messages: REALv call_details_recording_messages_enum: STRINGv call_details_recording_messages_per_sec: REALv call_details_recording_messages_per_sec_enum: STRINGv archiving_messages: REALv archiving_messages_enum: STRINGv archiving_messages_per_sec: REALv archiving_messages_per_sec_enum: STRING

For events that are generated by situations in the OCS2k7 Roles attribute group, events are sent by usingthe ITM_KQL_OCS2K7_ROLES event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv fqdn: STRINGv installed_role: STRING

For events that are generated by situations in the OCS2k7R2 Roles attribute group, events are sent byusing the ITM_KQL_OCS2K7R2_ROLES event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv fqdn: STRINGv installed_role: STRING


For events that are generated by situations in the Performance Object Status attribute group, events aresent by using the ITM_KQL_PERFORMANCE_OBJECT_STATUS event class. This event class contains thefollowing slots:v node: STRINGv timestamp: STRINGv query_name: STRINGv object_name: STRINGv object_type: INTEGERv object_type_enum: STRINGv object_status: INTEGERv object_status_enum: STRINGv error_code: INTEGERv error_code_enum: STRINGv last_collection_start: STRINGv last_collection_start_enum: STRINGv last_collection_finished: STRINGv last_collection_finished_enum: STRINGv last_collection_duration: REALv average_collection_duration: REALv average_collection_duration_enum: STRINGv refresh_interval: INTEGERv number_of_collections: INTEGERv cache_hits: INTEGERv cache_misses: INTEGERv cache_hit_percent: REALv intervals_skipped: INTEGER

For events that are generated by situations in the QMS Agent attribute group, events are sent by usingthe ITM_KQL_QMS_AGENT event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv validation_failed_reports: REALv validation_failed_reports_enum: STRINGv msmq_messages_sent_per_sec: REALv msmq_messages_sent_per_sec_enum: STRINGv dropped_msmq_messages: REALv dropped_msmq_messages_enum: STRINGv failed_tls_connection_attempts: REALv failed_tls_connection_attempts_enum: STRINGv accepted_reports_per_sec: REALv accepted_reports_per_sec_enum: STRINGv rejected_reports_per_sec: REALv rejected_reports_per_sec_enum: STRINGv server_errors: REALv server_errors_enum: STRINGv dropped_reports: REAL


v dropped_reports_enum: STRING

For events that are generated by situations in the QMS Media Quality Audio Video MCU attribute group,events are sent by using the ITM_KQL_QMS_MEDIA_QUALITY_AUDIO_VIDEO_MCU event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv percent_audio_calls_with_failed_media_connectivity: REALv percent_audio_calls_with_failed_media_connectivity_enum: STRINGv percent_audio_calls_experiencing_high_delay: REALv percent_audio_calls_experiencing_high_delay_enum: STRINGv percent_video_calls_with_high_packet_loss: REALv percent_video_calls_with_high_packet_loss_enum: STRING

For events that are generated by situations in the QMS Media Quality Locations attribute group, eventsare sent by using the ITM_KQL_QMS_MEDIA_QUALITY_LOCATIONS event class. This event classcontains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv percent_audio_calls_with_failed_media_connectivity: REALv percent_audio_calls_with_failed_media_connectivity_enum: STRINGv percent_audio_calls_experiencing_high_delay: REALv percent_audio_calls_experiencing_high_delay_enum: STRINGv percent_video_calls_with_high_packet_loss: REALv percent_video_calls_with_high_packet_loss_enum: STRING

For events that are generated by situations in the Server attribute group, events are sent by using theITM_KQL_SERVER event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv base_product: STRINGv edition: STRINGv major_version: STRINGv build_number: STRING

For events that are generated by situations in the SIP Networking attribute group, events are sent byusing the ITM_KQL_SIP_NETWORKING event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv connections_established: REALv connections_established_enum: STRINGv connections_established_per_sec: REALv connections_established_per_sec_enum: STRINGv connections_failed_to_establish: REALv connections_failed_to_establish_enum: STRINGv connections_failed_to_establish_per_sec: REAL


v connections_failed_to_establish_per_sec_enum: STRINGv connections_refused_server_overload: REALv connections_refused_server_overload_enum: STRINGv connections_refused_server_overload_per_sec: REALv connections_refused_server_overload_per_sec_enum: STRING

For events that are generated by situations in the SIP Peers attribute group, events are sent by using theITM_KQL_SIP_PEERS event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv active_connections: REALv active_connections_enum: STRINGv active_tls_connections: REALv active_tls_connections_enum: STRINGv received_data_in_kb: REALv received_data_in_kb_enum: STRINGv received_data_in_kb_per_sec: REALv received_data_in_kb_per_sec_enum: STRINGv sent_data_in_kb: REALv sent_data_in_kb_enum: STRINGv sent_data_in_kb_per_sec: REALv sent_data_in_kb_per_sec_enum: STRINGv sends_outstanding: REALv sends_outstanding_enum: STRINGv sends_timed_out: REALv sends_timed_out_enum: STRINGv flow_controlled_connections: REALv flow_controlled_connections_enum: STRINGv flow_controlled_connections_dropped: REALv flow_controlled_connections_dropped_enum: STRINGv average_flow_control_delay: REALv average_flow_control_delay_enum: STRINGv average_outgoing_queue_delay: REALv average_outgoing_queue_delay_enum: STRING

For events that are generated by situations in the SIP Protocols attribute group, events are sent by usingthe ITM_KQL_SIP_PROTOCOLS event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv incoming_messages: REALv incoming_messages_enum: STRINGv incoming_messages_per_sec: REALv incoming_messages_per_sec_enum: STRINGv incoming_requests: REALv incoming_requests_enum: STRING


v incoming_requests_per_sec: REALv incoming_requests_per_sec_enum: STRINGv messages_dropped_per_sec: REALv messages_dropped_per_sec_enum: STRINGv messages_in_server: REALv messages_in_server_enum: STRINGv outgoing_messages: REALv outgoing_messages_enum: STRINGv outgoing_messages_per_sec: REALv outgoing_messages_per_sec_enum: STRINGv average_incoming_message_processing_time: REALv average_incoming_message_processing_time_enum: STRING

For events that are generated by situations in the SIPEPS Transactions attribute group, events are sent byusing the ITM_KQL_SIPEPS_TRANSACTIONS event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv outgoing_transactions_processed: REALv outgoing_transactions_processed_enum: STRINGv outgoing_transactions_processed_per_sec: REALv outgoing_transactions_processed_per_sec_enum: STRINGv incoming_transactions_processed: REALv incoming_transactions_processed_enum: STRINGv incoming_transactions_processed_per_sec: REALv incoming_transactions_processed_per_sec_enum: STRINGv transactions_timed_out: REALv transactions_timed_out_enum: STRINGv transactions_timed_out_per_sec: REALv transactions_timed_out_per_sec_enum: STRING

For events that are generated by situations in the Throttling and Authentication attribute group, eventsare sent by using the ITM_KQL_THROTTLING_AND_AUTHENTICATION event class. This event classcontains the following slots:v node: STRINGv timestamp: STRINGv name: STRINGv unauthenticated_requests_in_processing: REALv unauthenticated_requests_in_processing_enum: STRINGv user_authenticated_requests_in_processing: REALv user_authenticated_requests_in_processing_enum: STRINGv conference_authenticated_requests_in_processing: REALv conference_authenticated_requests_in_processing_enum: STRINGv total_requests_in_processing: REALv total_requests_in_processing_enum: STRINGv requests_exceeded_per_app_limit: REAL


v requests_exceeded_per_app_limit_enum: STRINGv requests_exceeded_per_user_limit: REALv requests_exceeded_per_user_limit_enum: STRINGv requests_exceeded_per_conference_limit: REALv requests_exceeded_per_conference_limit_enum: STRINGv windows_authentication_requests: REALv windows_authentication_requests_enum: STRINGv windows_authentication_requests_per_sec: REALv windows_authentication_requests_per_sec_enum: STRINGv failed_windows_authentication_requests: REALv failed_windows_authentication_requests_enum: STRINGv failed_windows_authentication_requests_per_sec: REALv failed_windows_authentication_requests_per_sec_enum: STRINGv certificate_authentication_requests: REALv certificate_authentication_requests_enum: STRINGv certificate_authentication_requests_per_sec: REALv certificate_authentication_requests_per_sec_enum: STRINGv failed_certificate_authentication_requests: REALv failed_certificate_authentication_requests_enum: STRINGv failed_certificate_authentication_requests_per_sec: REALv failed_certificate_authentication_requests_per_sec_enum: STRINGv phone_and_pin_authentication_requests: REALv phone_and_pin_authentication_requests_enum: STRINGv phone_and_pin_authentication_requests_per_sec: REALv phone_and_pin_authentication_requests_per_sec_enum: STRINGv failed_phone_and_pin_authentication_requests: REALv failed_phone_and_pin_authentication_requests_enum: STRINGv failed_phone_and_pin_authentication_requests_per_sec: REALv failed_phone_and_pin_authentication_requests_per_sec_enum: STRINGv conference_idpin_authentication_requests: REALv conference_idpin_authentication_requests_enum: STRINGv conference_idpin_authentication_requests_per_sec: REALv conference_idpin_authentication_requests_per_sec_enum: STRINGv failed_conference_idpin_authentication_requests: REALv failed_conference_idpin_authentication_requests_enum: STRINGv failed_conference_idpin_authentication_requests_per_sec: REALv failed_conference_idpin_authentication_requests_per_sec_enum: STRINGv machine_certificate_authentication_requests: REALv machine_certificate_authentication_requests_enum: STRINGv machine_certificate_authentication_requests_per_sec: REALv machine_certificate_authentication_requests_per_sec_enum: STRINGv failed_machine_certificate_authentication_requests: REALv failed_machine_certificate_authentication_requests_enum: STRINGv failed_machine_certificate_authentication_requests_per_sec: REALv failed_machine_certificate_authentication_requests_per_sec_enum: STRING


v ws_federated_authentication_requests: REALv ws_federated_authentication_requests_enum: STRINGv ws_federated_authentication_requests_per_sec: REALv ws_federated_authentication_requests_per_sec_enum: STRINGv failed_ws_federated_authentication_requests: REALv failed_ws_federated_authentication_requests_enum: STRINGv failed_ws_federated_authentication_requests_per_sec: REALv failed_ws_federated_authentication_requests_per_sec_enum: STRINGv web_ticket_authentication_requests: REALv web_ticket_authentication_requests_enum: STRINGv web_ticket_authentication_requests_per_sec: REALv web_ticket_authentication_requests_per_sec_enum: STRINGv failed_web_ticket_authentication_requests: REALv failed_web_ticket_authentication_requests_enum: STRINGv failed_web_ticket_authentication_requests_per_sec: REALv failed_web_ticket_authentication_requests_per_sec_enum: STRINGv conference_ticket_authentication_requests: REALv conference_ticket_authentication_requests_enum: STRINGv conference_ticket_authentication_requests_per_sec: REALv conference_ticket_authentication_requests_per_sec_enum: STRINGv failed_conference_ticket_authentication_requests: REALv failed_conference_ticket_authentication_requests_enum: STRINGv failed_conference_ticket_authentication_requests_per_sec: REALv failed_conference_ticket_authentication_requests_per_sec_enum: STRINGv expired_web_tickets_rejected: REALv expired_web_tickets_rejected_enum: STRINGv expired_web_tickets_rejected_per_sec: REALv expired_web_tickets_rejected_per_sec_enum: STRINGv other_server_proof_tickets_rejected: REALv other_server_proof_tickets_rejected_enum: STRINGv other_server_proof_tickets_rejected_per_sec: REALv other_server_proof_tickets_rejected_per_sec_enum: STRINGv time_skewed_proof_tickets_rejected: REALv time_skewed_proof_tickets_rejected_enum: STRINGv time_skewed_proof_tickets_rejected_per_sec: REALv time_skewed_proof_tickets_rejected_per_sec_enum: STRINGv missing_credential_requests_challenged: REALv missing_credential_requests_challenged_enum: STRINGv missing_credential_requests_challenged_per_sec: REALv missing_credential_requests_challenged_per_sec_enum: STRINGv total_requests: REALv total_requests_enum: STRINGv total_requests_per_sec: REALv total_requests_per_sec_enum: STRING


For events that are generated by situations in the User Services Conference Control attribute group,events are sent by using the ITM_KQL_USER_SERVICES_CONFERENCE_CONTROL event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRINGv incoming_requests: REALv incoming_requests_enum: STRINGv incoming_requests_per_sec: REALv incoming_requests_per_sec_enum: STRINGv local_c3p_success_responses: REALv local_c3p_success_responses_enum: STRINGv local_c3p_failures_responses: REALv local_c3p_failures_responses_enum: STRING

For events that are generated by situations in the User Services Conference Control Notification attributegroup, events are sent by using theITM_KQL_USER_SERVICES_CONFERENCE_CONTROL_NOTIFICATION event class. This event classcontains the following slots:v node: STRINGv timestamp: STRINGv incoming_notifications: REALv incoming_notifications_enum: STRINGv incoming_notifications_per_sec: REALv incoming_notifications_per_sec_enum: STRINGv outgoing_notifications: REALv outgoing_notifications_enum: STRINGv outgoing_notifications_per_sec: REALv outgoing_notifications_per_sec_enum: STRINGv notifications_in_processing: REALv notifications_in_processing_enum: STRING

For events that are generated by situations in the User Services DBStore attribute group, events are sentby using the ITM_KQL_USER_SERVICES_DBSTORE event class. This event class contains the followingslots:v node: STRINGv timestamp: STRINGv queue_latency: REALv queue_latency_enum: STRINGv sproc_latency: REALv sproc_latency_enum: STRING

For events that are generated by situations in the User Services Endpoint Cache attribute group, eventsare sent by using the ITM_KQL_USER_SERVICES_ENDPOINT_CACHE event class. This event classcontains the following slots:v node: STRINGv timestamp: STRINGv active_registered_endpoints: REALv active_registered_endpoints_enum: STRING


v route_cache_hits: REALv route_cache_hits_enum: STRINGv route_cache_hits_per_sec: REALv route_cache_hits_per_sec_enum: STRINGv user_cache_hits: REALv user_cache_hits_enum: STRINGv user_cache_hits_per_sec: REALv user_cache_hits_per_sec_enum: STRING

For events that are generated by situations in the User Services HTTPS Transport attribute group, eventsare sent by using the ITM_KQL_USER_SERVICES_HTTPS_TRANSPORT event class. This event classcontains the following slots:v node: STRINGv timestamp: STRINGv active_https_connections: REALv active_https_connections_enum: STRINGv failed_connection_attempts: REALv failed_connection_attempts_enum: STRINGv failed_connection_attempts_per_sec: REALv failed_connection_attempts_per_sec_enum: STRINGv average_outgoing_queue_delay: REALv average_outgoing_queue_delay_enum: STRINGv outgoing_requests_timed_out: REALv outgoing_requests_timed_out_enum: STRINGv outgoing_requests_timed_out_per_sec: REALv outgoing_requests_timed_out_per_sec_enum: STRING

For events that are generated by situations in the User Services MCU Allocation Latency attribute group,events are sent by using the ITM_KQL_USER_SERVICES_MCU_ALLOCATION_LATENCY event class.This event class contains the following slots:v node: STRINGv timestamp: STRINGv factory_call_latency: REALv factory_call_latency_enum: STRINGv create_conference_latency: REALv create_conference_latency_enum: STRINGv allocation_latency: REALv allocation_latency_enum: STRINGv factory_calls: REALv factory_calls_enum: STRINGv factory_calls_per_sec: REALv factory_calls_per_sec_enum: STRINGv create_conference_requests: REALv create_conference_requests_enum: STRINGv create_conference_requests_per_sec: REALv create_conference_requests_per_sec_enum: STRING


For events that are generated by situations in the User Services Pool Conference Statistics attribute group,events are sent by using the ITM_KQL_USER_SERVICES_POOL_CONFERENCE_STATISTICS event class.This event class contains the following slots:v node: STRINGv timestamp: STRINGv scheduled_conferences: REALv scheduled_conferences_enum: STRINGv active_conferences: REALv active_conferences_enum: STRINGv active_participants: REALv active_participants_enum: STRINGv active_focus_endpoints: REALv active_focus_endpoints_enum: STRINGv active_mcu_sessions: REALv active_mcu_sessions_enum: STRING

For events that are generated by situations in the Web CCCP Processing attribute group, events are sentby using the ITM_KQL_WEB_CCCP_PROCESSING event class. This event class contains the followingslots:v node: STRINGv timestamp: STRINGv cccp_messages_sent: REALv cccp_messages_sent_enum: STRINGv cccp_messages_received: REALv cccp_messages_received_enum: STRINGv cccp_messages_failed: REALv cccp_messages_failed_enum: STRINGv cccp_notifications_sent: REALv cccp_notifications_sent_enum: STRINGv cccp_notifications_received: REALv cccp_notifications_received_enum: STRINGv cccp_messages_sent_per_sec: REALv cccp_messages_sent_per_sec_enum: STRINGv cccp_messages_received_per_sec: REALv cccp_messages_received_per_sec_enum: STRINGv cccp_notifications_sent_per_sec: REALv cccp_notifications_sent_per_sec_enum: STRINGv cccp_notifications_received_per_sec: REALv cccp_notifications_received_per_sec_enum: STRINGv cccp_requests_sent: REALv cccp_requests_sent_enum: STRINGv cccp_requests_received: REALv cccp_requests_received_enum: STRINGv cccp_responses_sent: REALv cccp_responses_sent_enum: STRINGv cccp_responses_received: REAL


v cccp_responses_received_enum: STRINGv cccp_requests_sent_per_sec: REALv cccp_requests_sent_per_sec_enum: STRINGv cccp_requests_received_per_sec: REALv cccp_requests_received_per_sec_enum: STRINGv cccp_responses_sent_per_sec: REALv cccp_responses_sent_per_sec_enum: STRINGv cccp_responses_received_per_sec: REALv cccp_responses_received_per_sec_enum: STRINGv average_processing_time_of_incoming_cccp_messages: REALv average_processing_time_of_incoming_cccp_messages_enum: STRING

For events that are generated by situations in the Web Conferencing attribute group, events are sent byusing the ITM_KQL_WEB_CONFERENCING event class. This event class contains the following slots:v node: STRINGv timestamp: STRINGv active_conferences: REALv active_conferences_enum: STRINGv unhandled_application_exceptions: REALv unhandled_application_exceptions_enum: STRINGv content_expiration_exceptions: REALv content_expiration_exceptions_enum: STRINGv failures_invalid_internal_download_url: REALv failures_invalid_internal_download_url_enum: STRINGv failures_invalid_external_download_url: REALv failures_invalid_external_download_url_enum: STRINGv failures_empty_list_of_proxies: REALv failures_empty_list_of_proxies_enum: STRINGv blocked_files: REALv blocked_files_enum: STRINGv blocked_files_per_sec: REALv blocked_files_per_sec_enum: STRING

For events that are generated by situations in the Web MCU State and Performance attribute group,events are sent by using the ITM_KQL_WEB_MCU_STATE_AND_PERFORMANCE event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRINGv mcu_state: INTEGERv mcu_state_enum: STRINGv mcu_draining_state: INTEGERv mcu_draining_state_enum: STRING

For events that are generated by situations in the X INTERNAL Archiving Service DB Operations LYNCattribute group, events are sent by using theITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_LYNC event class. This event classcontains the following slots:


v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Archiving Service DB Operations OCSattribute group, events are sent by using theITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_DB_OPERATIONS_OCS event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Archiving Service Read LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_LYNCevent class. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Archiving Service Read OCS attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_READ_OCS eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Archiving Service Write LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_LYNCevent class. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Archiving Service Write OCS attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_ARCHIVING_SERVICE_WRITE_OCS eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Audio Video CCCP Processing Lyncattribute group, events are sent by using theITM_KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_LYNC event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Audio Video CCCP Processing OCSattribute group, events are sent by using theITM_KQL_X_INTERNAL_AUDIO_VIDEO_CCCP_PROCESSING_OCS event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Audio Video MCU State andPerformance LYNC attribute group, events are sent by using theITM_KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_LYNC event class. Thisevent class contains the following slots:


v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Audio Video MCU State andPerformance OCS attribute group, events are sent by using theITM_KQL_X_INTERNAL_AUDIO_VIDEO_MCU_STATE_AND_PERFORMANCE_OCS event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Audio Video Operations LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_LYNCevent class. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Audio Video Operations OCS attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_AUDIO_VIDEO_OPERATIONS_OCS eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL CDR Service DB Operations LYNCattribute group, events are sent by using theITM_KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_LYNC event class. This event class containsthe following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL CDR Service DB Operations OCSattribute group, events are sent by using theITM_KQL_X_INTERNAL_CDR_SERVICE_DB_OPERATIONS_OCS event class. This event class containsthe following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL CDR Service Read LYNC attribute group,events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_READ_LYNC event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL CDR Service Read OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_READ_OCS event class. This eventclass contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL CDR Service Write LYNC attribute group,events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_WRITE_LYNC event class. Thisevent class contains the following slots:v node: STRING


v timestamp: STRING

For events that are generated by situations in the X INTERNAL CDR Service Write OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_CDR_SERVICE_WRITE_OCS event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL IM CCCP Processing LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_IM_CCCP_PROCESSING_LYNC eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL IM CCCP Processing OCS attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_IM_CCCP_PROCESSING_OCS event class.This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL IM Conferencing LYNC attribute group,events are sent by using the ITM_KQL_X_INTERNAL_IM_CONFERENCING_LYNC event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL IM Conferencing OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_IM_CONFERENCING_OCS event class. This eventclass contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL IM MCU State and Performance LYNCattribute group, events are sent by using theITM_KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_LYNC event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL IM MCU State and Performance OCSattribute group, events are sent by using theITM_KQL_X_INTERNAL_IM_MCU_STATE_AND_PERFORMANCE_OCS event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Instant Messaging LYNC attribute group,events are sent by using the ITM_KQL_X_INTERNAL_INSTANT_MESSAGING_LYNC event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING


For events that are generated by situations in the X INTERNAL Instant Messaging OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_INSTANT_MESSAGING_OCS event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Media Planning Lync attribute group,events are sent by using the ITM_KQL_X_INTERNAL_MEDIA_PLANNING_LYNC event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL Media Planning OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_MEDIA_PLANNING_OCS event class. This eventclass contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL MSMQ Operations Lync attribute group,events are sent by using the ITM_KQL_X_INTERNAL_MSMQ_OPERATIONS_LYNC event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL MSMQ Operations OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_MSMQ_OPERATIONS_OCS event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL QMS Agent Lync attribute group, eventsare sent by using the ITM_KQL_X_INTERNAL_QMS_AGENT_LYNC event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL QMS Agent OCS attribute group, eventsare sent by using the ITM_KQL_X_INTERNAL_QMS_AGENT_OCS event class. This event class containsthe following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL SIP Networking LYNC attribute group,events are sent by using the ITM_KQL_X_INTERNAL_SIP_NETWORKING_LYNC event class. This eventclass contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL SIP Networking OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_SIP_NETWORKING_OCS event class. This eventclass contains the following slots:v node: STRING


v timestamp: STRING

For events that are generated by situations in the X INTERNAL SIP Peers LYNC attribute group, eventsare sent by using the ITM_KQL_X_INTERNAL_SIP_PEERS_LYNC event class. This event class containsthe following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL SIP Peers OCS attribute group, events aresent by using the ITM_KQL_X_INTERNAL_SIP_PEERS_OCS event class. This event class contains thefollowing slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL SIP Protocols LYNC attribute group,events are sent by using the ITM_KQL_X_INTERNAL_SIP_PROTOCOLS_LYNC event class. This eventclass contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL SIP Protocols OCS attribute group, eventsare sent by using the ITM_KQL_X_INTERNAL_SIP_PROTOCOLS_OCS event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL SIPEPS Transactions LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_LYNC eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL SIPEPS Transactions OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_SIPEPS_TRANSACTIONS_OCS event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV Conference Control LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_LYNCevent class. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV Conference Control NotificationLYNC attribute group, events are sent by using theITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_LYNC event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING


For events that are generated by situations in the X INTERNAL USRV Conference Control NotificationOCS attribute group, events are sent by using theITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_NOTIFICATION_OCS event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV Conference Control OCS attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_USRV_CONFERENCE_CONTROL_OCSevent class. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV DBStore LYNC attribute group,events are sent by using the ITM_KQL_X_INTERNAL_USRV_DBSTORE_LYNC event class. This eventclass contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV DBStore OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_USRV_DBSTORE_OCS event class. This eventclass contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV EndpointCache LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_USRV_ENDPOINTCACHE_LYNC eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV EndpointCache OCS attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_USRV_ENDPOINTCACHE_OCS eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV HTTPS Transport LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_LYNC eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV HTTPS Transport OCS attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_USRV_HTTPS_TRANSPORT_OCS eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING


For events that are generated by situations in the X INTERNAL USRV MCU Allocation Latency LYNCattribute group, events are sent by using theITM_KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_LYNC event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV MCU Allocation Latency OCSattribute group, events are sent by using theITM_KQL_X_INTERNAL_USRV_MCU_ALLOCATION_LATENCY_OCS event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV Pool Conference Statistics LYNCattribute group, events are sent by using theITM_KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_LYNC event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL USRV Pool Conference Statistics OCSattribute group, events are sent by using theITM_KQL_X_INTERNAL_USRV_POOL_CONFERENCE_STATISTICS_OCS event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL WEB CCCP Processing LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CCCP_PROCESSING_LYNC eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL WEB CCCP Processing OCS attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CCCP_PROCESSING_OCS eventclass. This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL WEB Conferencing LYNC attributegroup, events are sent by using the ITM_KQL_X_INTERNAL_WEB_CONFERENCING_LYNC event class.This event class contains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL WEB Conferencing OCS attribute group,events are sent by using the ITM_KQL_X_INTERNAL_WEB_CONFERENCING_OCS event class. Thisevent class contains the following slots:v node: STRINGv timestamp: STRING


For events that are generated by situations in the X INTERNAL WEB MCU State and Performance LYNCattribute group, events are sent by using theITM_KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_LYNC event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING

For events that are generated by situations in the X INTERNAL WEB MCU State and Performance OCSattribute group, events are sent by using theITM_KQL_X_INTERNAL_WEB_MCU_STATE_AND_PERFORMANCE_OCS event class. This event classcontains the following slots:v node: STRINGv timestamp: STRING


Appendix B. Documentation library

A variety of publications are relevant to the use of the IBM Tivoli Composite Application Manager forMicrosoft Applications: Microsoft Lync Server Agent.

The IBM Tivoli Monitoring, OMEGAMON XE, and Composite Application Manager products: DocumentationGuide, SC23-8816, contains information about accessing and using publications. You can find theDocumentation Guide in the following information centers:v IBM Tivoli Monitoring and OMEGAMON® XE (http://publib.boulder.ibm.com/infocenter/tivihelp/

v15r1/index.jsp)v IBM Tivoli Composite Application Manager (http://publib.boulder.ibm.com/infocenter/tivihelp/

v24r1/index.jsp)

To open the Documentation Guide in the information center, select Using the publications in theContents pane.

To find a list of new and changed publications, click What's new in the information center on theWelcome page of the IBM Tivoli Monitoring and OMEGAMON XE Information Center.

To find publications from the previous version of a product, click Previous versions under the name ofthe product in the Contents pane.

IBM Tivoli Composite Application Manager for Microsoft Applications: MicrosoftLync Server Agent library

The documentation for this agent and other product components is located in the IBM Tivoli CompositeApplication Manager for Microsoft Applications Information Center (http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/com.ibm.itcamms.doc_6.3/ welcome_msapps63.html).

One document is specific to the IBM Tivoli Composite Application Manager for Microsoft Applications:Microsoft Lync Server Agent: IBM Tivoli Composite Application Manager for Microsoft Applications:Microsoft Lync Server Agent User’s Guide. This publication provides agent-specific information forconfiguring, using, and troubleshooting the Microsoft Lync Server agent.

The IBM Tivoli Composite Application Manager for Microsoft Applications Offering Guide also providesinformation about installing and configuring the component products in the offering.

cruitment The Prerequisites topic in the information center contains information about the prerequisitesfor each component.

Use the information in the user's guide for the agent with the Tivoli Enterprise Portal User's Guide tomonitor Microsoft Lync Server resources.

Prerequisite publicationsTo use the information in this publication effectively, you must have some prerequisite knowledge.

See the following publications to gain the required prerequisite knowledge:v IBM Tivoli Monitoring Readme First

v Exploring IBM Tivoli Monitoring

v IBM Tivoli Monitoring Administrator's Guide

v IBM Tivoli Monitoring Agent Builder User's Guide


http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/index.jsp

http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/index.jsp



v IBM Tivoli Monitoring Command Reference

v IBM Tivoli Management Services on z/OS: Configuring the Tivoli Enterprise Monitoring Server on z/OS

v IBM Tivoli Monitoring Installation and Setup Guide

v IBM Tivoli Monitoring: Messages

v IBM Tivoli Monitoring, OMEGAMON XE, and Composite Application Manager products: DocumentationGuide

v IBM Tivoli Monitoring Troubleshooting Guide

v IBM Tivoli Monitoring Universal Agent User's Guide

v IBM Tivoli Universal Agent API and Command Programming Reference Guide

v IBM Tivoli Monitoring: Upgrading from Tivoli Distributed Monitoring

v IBM Tivoli Monitoring: Upgrading from V5.1.2

v IBM Tivoli Monitoring: i5/OS™ Agent User's Guide

v IBM Tivoli Monitoring: Linux OS Agent User's Guide

v IBM Tivoli Monitoring: UNIX OS Agent User's Guide

v IBM Tivoli Monitoring: UNIX Logs OS Agent User's

v IBM Tivoli Monitoring: Windows OS Agent User's Guide

v Tivoli Enterprise Portal User's Guide

Related publicationsThe publications in related information centers provide useful information.

See the following information centers, which you can find by accessing Tivoli Documentation Central(http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Home):v IBM Tivoli Monitoringv IBM Tivoli Netcool/OMNIbusv IBM Tivoli Application Dependency Discovery Managerv IBM Tivoli Enterprise Console

Other sources of documentationYou can obtain additional technical documentation about monitoring products from other sources.

See the following sources of technical documentation about monitoring products:v IBM Integrated Service Management Library (http://www.ibm.com/software/brandcatalog/

ismlibrary/) is an online catalog that contains integration documentation as well as otherdownloadable product extensions.

v IBM Redbook publications (http://www.redbooks.ibm.com/) include Redbooks® publications,Redpapers, and Redbooks technotes that provide information about products from platform andsolution perspectives.

v Technotes (http://www.ibm.com/support/entry/portal/software), which are found through the IBMSoftware Support website, provide the latest information about known product limitations andworkarounds.

v Tivoli wikisTivoli Wiki Central (http://www.ibm.com/developerworks/wikis/display/tivoli/Home) is the homefor interactive wikis that offer best practices and scenarios for using Tivoli products. The wikis containwhite papers contributed by IBM employees, and content created by customers and business partners.Two of these wikis are of particular relevance to IBM Tivoli Monitoring:


http://www.ibm.com/developerworks/wikis/display/tivolidoccentral/Home

http://www.ibm.com/software/brandcatalog/ismlibrary/

http://www.redbooks.ibm.com/

http://www.ibm.com/support/entry/portal/software

http://www.ibm.com/developerworks/wikis/display/tivoli/Home

– Tivoli Distributed Monitoring and Application Management Wiki (http://www-10.lotus.com/ldd/tivmonitorwiki.nsf) provides information about IBM Tivoli Monitoring and related distributedproducts, including IBM Tivoli Composite Application Manager products.

– Tivoli System z® Monitoring and Application Management Wiki (http://www.ibm.com/developerworks/wikis/display/tivoliomegamon/Home) provides information about theOMEGAMON XE products, Tivoli NetView® for z/OS®, Tivoli Monitoring Agent for z/TPF, andother System z monitoring and application management products.

Appendix B. Documentation library 409

http://www-10.lotus.com/ldd/tivmonitorwiki.nsf

http://www.ibm.com/developerworks/wikis/display/tivoliomegamon/Home

Accessibility

Accessibility features help users with physical disabilities, such as restricted mobility or limited vision, touse software products successfully.

The major accessibility features in this product enable users in the following ways:v Use assistive technologies, such as screen-reader software and digital speech synthesizer, to hear what

is displayed on the screen. Consult the product documentation of the assistive technology for detailson using those technologies with this product.

v Operate specific or equivalent features using only the keyboard.v Magnify what is displayed on the screen.

In addition, the product documentation was modified to include the following features to aidaccessibility:v All documentation is available in both HTML and convertible PDF formats to give the maximum

opportunity for users to apply screen-reader software.v All images in the documentation are provided with alternative text so that users with vision

impairments can understand the contents of the images.

Navigating the interface using the keyboard

Standard shortcut and accelerator keys are used by the product and are documented by the operatingsystem. See the documentation provided by your operating system for more information.

Magnifying what is displayed on the screen

You can enlarge information in the product windows using facilities provided by the operating systemson which the product is run. For example, in a Microsoft Windows environment, you can lower theresolution of the screen to enlarge the font sizes of the text on the screen. See the documentationprovided by your operating system for more information.


Notices

This information was developed for products and services offered in the U.S.A. IBM may not offer theproducts, services, or features discussed in this document in other countries. Consult your local IBMrepresentative for information on the products and services currently available in your area. Anyreference to an IBM product, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product, program, or service thatdoes not infringe any IBM intellectual property right may be used instead. However, it is the user'sresponsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in thisdocument. The furnishing of this document does not give you any license to these patents. You can sendlicense inquiries, in writing, to:

IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785 U.S.A.

For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual PropertyDepartment in your country or send inquiries, in writing, to:

Intellectual Property LicensingLegal and Intellectual Property LawIBM Japan, Ltd.19-21, Nihonbashi-Hakozakicho, Chuo-kuTokyo 103-8510, Japan

The following paragraph does not apply to the United Kingdom or any other country where suchprovisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS"WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOTLIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY ORFITNESS FOR A PARTICULAR PURPOSE.

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This information could include technical inaccuracies or typographical errors. Changes are periodicallymade to the information herein; these changes will be incorporated in new editions of the publication.IBM may make improvements and/or changes in the product(s) and/or the program(s) described in thispublication at any time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not inany manner serve as an endorsement of those Web sites. The materials at those Web sites are not part ofthe materials for this IBM product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate withoutincurring any obligation to you.


Licensees of this program who wish to have information about it for the purpose of enabling: (i) theexchange of information between independently created programs and other programs (including thisone) and (ii) the mutual use of the information which has been exchanged, should contact:

IBM Corporation2Z4A/10111400 Burnet RoadAustin, TX 78758 U.S.A.

Such information may be available, subject to appropriate terms and conditions, including in some casespayment of a fee.

The licensed program described in this document and all licensed material available for it are providedby IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement orany equivalent agreement between us.

Any performance data contained herein was determined in a controlled environment. Therefore, theresults obtained in other operating environments may vary significantly. Some measurements may havebeen made on development-level systems and there is no guarantee that these measurements will be thesame on generally available systems. Furthermore, some measurement may have been estimated throughextrapolation. Actual results may vary. Users of this document should verify the applicable data for theirspecific environment.

Information concerning non-IBM products was obtained from the suppliers of those products, theirpublished announcements or other publicly available sources. IBM has not tested those products andcannot confirm the accuracy of performance, compatibility or any other claims related to non-IBMproducts. Questions on the capabilities of non-IBM products should be addressed to the suppliers ofthose products.

All statements regarding IBM's future direction or intent are subject to change or withdrawal withoutnotice, and represent goals and objectives only.

All IBM prices shown are IBM's suggested retail prices, are current and are subject to change withoutnotice. Dealer prices may vary.

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COPYRIGHT LICENSE:

This information contains sample application programs in source language, which illustrate programmingtechniques on various operating platforms. You may copy, modify, and distribute these sample programsin any form without payment to IBM, for the purposes of developing, using, marketing or distributingapplication programs conforming to the application programming interface for the operating platform forwhich the sample programs are written. These examples have not been thoroughly tested under allconditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of theseprograms. You may copy, modify, and distribute these sample programs in any form without payment toIBM for the purposes of developing, using, marketing, or distributing application programs conformingto IBM‘s application programming interfaces.


Each copy or any portion of these sample programs or any derivative work, must include a copyrightnotice as follows:

© IBM 2009. Portions of this code are derived from IBM Corp. Sample Programs. © Copyright IBM Corp.2009. All rights reserved.

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TrademarksIBM, the IBM logo, and ibm.com® are trademarks or registered trademarks of International BusinessMachines Corp., registered in many jurisdictions worldwide. Other product and service names might betrademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at"Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/orits affiliates.

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Other company, product, or service names may be trademarks or service marks of others.

Notices 415

Index

AAborted Transactions (Per Sec) attribute 59, 77Aborted Transactions attribute 59, 77Accepted Reports (Per Sec) attribute 136accessibility 411Active App Share Connections attribute 117Active App Share Connections for Anonymous Users

attribute 117Active App Share Connections for Authenticated User

attribute 118Active Conferences attribute 68, 105, 181, 188Active Connections attribute 144Active Data Collaboration Connections from Clients

attribute 118Active Data Collaboration Connections from Data

Collaboration MCUs attribute 118Active Directory Search Statistics workspace 26Active Focus Endpoints attribute 181Active HTTPS Connections attribute 176Active MCU Sessions attribute 182Active Messages attribute 109Active Participants attribute 181Active Registered Endpoints attribute 174Active Sessions attribute 90Active SIP Connections attribute 112Active SIP Connections for Anonymous Users attribute 113Active SIP Connections for Authenticated Users attribute 113Active TLS Connections attribute 144Active Users attribute 68activities 309additional information

attributes 37situations 227Take Action commands 249Workspaces 21

Address Book File Download attribute group 45Address Book Statistics workspace 29Address Book Web Query attribute group 47agent

functions 1problems and workarounds 337

Agent Management Services 10Allocation Latency attribute 179App Share Sessions Disconnected Abnormally attribute 121Application Component attribute 69Archiving

situations 230workspaces

descriptions 23Archiving DB Operations Statistics workspace 23Archiving Messages (Per Sec) attribute 128Archiving Messages attribute 128Archiving Service DB Operations attribute group 55Archiving Service Read attribute group 57Archiving Service Write attribute group 59Archiving workspace 23attribute group 45attribute groups

Address Book File Download 45Address Book Web Query 47Archiving Service DB Operations 55

attribute groups (continued)Archiving Service Read 57Archiving Service Write 59Audio Video CCCP Processing 60Audio Video MCU State and Performance 66Audio Video Operations 67Availability 68CDR Service DB Operations 73CDR Service Read 76CDR Service Write 78CWA Authentication 79CWA Directory Search 85CWA Security 88CWA User Sessions 89Event Log 97IM CCCP Processing 99IM Conferencing 104IM MCU State and Performance 107Instant Messaging 108list of all 37Lync Media Quality 110Lync Server Roles 111Lync Web Relay 112Media Planning 124MSMQ Operations 127OCS2k7 Roles 129OCS2k7R2 Roles 129overview 37Performance Object Status 130QMS Agent 135QMS Media Quality Audio Video MCU 137QMS Media Quality Locations 139Server 140SIP Networking 141SIP Peers 144SIP Protocols 148SIPEPS Transactions 151Throttling and Authentication 153User Services Conference Control 169User Services Conference Control Notification 171User Services DBStore 173User Services Endpoint Cache 174User Services HTTPS Transport 176User Services MCU Allocation Latency 178User Services Pool Conference Statistics 180Web CCCP Processing 182Web Conferencing 188Web MCU State and Performance 191X INTERNAL Archiving Service DB Operations

LYNC 192X INTERNAL Archiving Service DB Operations OCS 192X INTERNAL Archiving Service Read LYNC 193X INTERNAL Archiving Service Read OCS 193X INTERNAL Archiving Service Write LYNC 194X INTERNAL Archiving Service Write OCS 194X INTERNAL Audio Video CCCP Processing Lync 195X INTERNAL Audio Video CCCP Processing OCS 195X INTERNAL Audio Video MCU State and Performance

LYNC 196X INTERNAL Audio Video MCU State and Performance

OCS 196


attribute groups (continued)X INTERNAL Audio Video Operations LYNC 197X INTERNAL Audio Video Operations OCS 197X INTERNAL CDR Service DB Operations LYNC 198X INTERNAL CDR Service DB Operations OCS 198X INTERNAL CDR Service Read LYNC 199X INTERNAL CDR Service Read OCS 199X INTERNAL CDR Service Write LYNC 200X INTERNAL CDR Service Write OCS 200X INTERNAL IM CCCP Processing LYNC 201X INTERNAL IM CCCP Processing OCS 201X INTERNAL IM Conferencing LYNC 202X INTERNAL IM Conferencing OCS 202X INTERNAL IM MCU State and Performance LYNC 203X INTERNAL IM MCU State and Performance OCS 203X INTERNAL Instant Messaging LYNC 204X INTERNAL Instant Messaging OCS 204X INTERNAL Media Planning Lync 205X INTERNAL Media Planning OCS 205X INTERNAL MSMQ Operations Lync 206X INTERNAL MSMQ Operations OCS 206X INTERNAL QMS Agent Lync 207X INTERNAL QMS Agent OCS 207X INTERNAL SIP Networking LYNC 208X INTERNAL SIP Networking OCS 208X INTERNAL SIP Peers LYNC 209X INTERNAL SIP Peers OCS 209X INTERNAL SIP Protocols LYNC 210X INTERNAL SIP Protocols OCS 210X INTERNAL SIPEPS Transactions LYNC 211X INTERNAL SIPEPS Transactions OCS 211X INTERNAL USRV Conference Control LYNC 212X INTERNAL USRV Conference Control Notification

LYNC 212X INTERNAL USRV Conference Control Notification

OCS 213X INTERNAL USRV Conference Control OCS 213X INTERNAL USRV DBStore LYNC 214X INTERNAL USRV DBStore OCS 214X INTERNAL USRV EndpointCache LYNC 215X INTERNAL USRV EndpointCache OCS 215X INTERNAL USRV HTTPS Transport LYNC 216X INTERNAL USRV HTTPS Transport OCS 216X INTERNAL USRV MCU Allocation Latency LYNC 217X INTERNAL USRV MCU Allocation Latency OCS 217X INTERNAL USRV Pool Conference Statistics LYNC 218X INTERNAL USRV Pool Conference Statistics OCS 218X INTERNAL WEB CCCP Processing LYNC 219X INTERNAL WEB CCCP Processing OCS 219X INTERNAL WEB Conferencing LYNC 220X INTERNAL WEB Conferencing OCS 220X INTERNAL WEB MCU State and Performance

LYNC 221X INTERNAL WEB MCU State and Performance OCS 221

attributes 45Aborted Transactions 59, 77Aborted Transactions (Per Sec) 59, 77Accepted Reports (Per Sec) 136Active App Share Connections 117Active App Share Connections for Anonymous Users 117Active App Share Connections for Authenticated User 118Active Conferences 68, 105, 181, 188Active Connections 144Active Data Collaboration Connections from Clients 118Active Data Collaboration Connections from Data

Collaboration MCUs 118Active Focus Endpoints 181

attributes (continued)Active HTTPS Connections 176Active MCU Sessions 182Active Messages 109Active Participants 181Active Registered Endpoints 174Active Sessions 90Active SIP Connections 112Active SIP Connections for Anonymous Users 113Active SIP Connections for Authenticated Users 113Active TLS Connections 144Active Users 68additional information 37Address Book File Download 45Address Book Web Query 47Allocation Latency 179App Share Sessions Disconnected Abnormally 121Application Component 69Archiving Messages 128Archiving Messages (Per Sec) 128Archiving Service DB Operations 55Archiving Service Read 58Archiving Service Write 59Audio Channels Started 125Audio Video CCCP Processing 61Audio Video MCU State and Performance 66Audio Video Operations 67Availability 68Average Collection Duration 134Average Conference Processing Time (microseconds) 111Average Flow Control Delay 147Average Incoming Message Processing Time 150Average Latency For Successful Authorization 85Average Outgoing Queue Delay 147, 177Average Processing Time For a Search Request 50Average Processing Time For a Succeeded File Request 46Average Processing Time For Address Book Database

Query 51Average Processing Time For One Character Search

Requests 53Average Processing Time For Three or More Character

Search Requests 54Average Processing Time For Two Character Search

Requests 54Average Processing Time of Incoming CCCP Messages 66,

104, 187Average Session Lifetime (Sec) 92Average Session Logon Latency 92Average SIP Session Creation Time 117Blocked Files 190Blocked Files (Per Sec) 190Build Number 141Cache Hit Percent 134Cache Hits 134Cache Misses 134Call Details Recording Messages 127Call Details Recording Messages (Per Sec) 128CCCP Messages Failed 61, 100, 183CCCP Messages Received 61, 99, 183CCCP Messages Received (Per Sec) 63, 101, 184CCCP Messages Sent 61, 99, 182CCCP Messages Sent (Per Sec) 62, 101, 184CCCP Notifications Received 62, 100, 184CCCP Notifications Received (Per Sec) 63, 101, 185CCCP Notifications Sent 62, 100, 183CCCP Notifications Sent (Per Sec) 63, 101, 184CCCP Requests Received 64, 102, 185


attributes (continued)CCCP Requests Received (Per Sec) 65, 103, 187CCCP Requests Sent 64, 102, 185CCCP Requests Sent (Per Sec) 65, 103, 186CCCP Responses Received 64, 103, 186CCCP Responses Received (Per Sec) 66, 104, 187CCCP Responses Sent 64, 102, 186CCCP Responses Sent (Per Sec) 65, 103, 187CDR Service DB Operations 73CDR Service Read 76CDR Service Write 78Certificate Authentication Requests 157Certificate Authentication Requests (Per Sec) 157Clickable URL Messages Modified 109Clickable URL Messages Rejected 108Command Line 72Conference Authenticated Requests in Processing 154Conference IDPIN Authentication Requests 159Conference IDPIN Authentication Requests (Per Sec) 160Conference Ticket Authentication Requests 165Conference Ticket Authentication Requests (Per Sec) 165Conferences Processed (Per Sec) 110Conferences Started 125Conferences with Overloaded Health 126Connected Users 105Connections Established 142Connections Established (Per Sec) 142Connections Failed to Establish 142Connections Failed to Establish (Per Sec) 143Connections Refused Due to Server Overload 143Connections Refused Due to Server Overload (Per

Sec) 143Content Expiration Exceptions 189Create Conference Latency 178Create Conference Requests 180Create Conference Requests (Per Sec) 180CWA Authentication 79CWA Directory Search 85CWA Security 88CWA User Sessions 89Data Collaboration Client Connections Closed Due To

Throttling 119Data Collaboration Client Connections Closed Due To

Throttling (Per Sec) 119Data Collaboration Connection Failures with Data

Collaboration Servers 122Data Collaboration Server Connections Closed Due To

Throttling 120Database Queries (Per Sec) 51Deadlock Failures 56, 74Denied Authorizations 83Denied Authorizations (Per Sec) 84Downloads for Reach Client Page 124Dropped Messages From MSMQ 58, 76Dropped Messages From MSMQ (Per Sec) 58, 77Dropped MSMQ Messages 136Dropped Reports 137Dropped Requests 56, 74Edition 141Error Code 131Event Category 98Event ID 98Event Log 97Event Source 98Event Type 98Exact Dial String Search Requests 52Exact String Search Requests 52

attributes (continued)Expired Web Tickets Rejected 166Expired Web Tickets Rejected (Per Sec) 166External Data Collaboration Connection Failures with Data

Collaboration Servers 122Factory Call Latency 178Factory Calls 179Factory Calls (Per Sec) 179Failed App Share Session Setups 121Failed Certificate Authentication Requests 157Failed Certificate Authentication Requests (Per Sec) 158Failed Conference IDPIN Authentication Requests 160Failed Conference IDPIN Authentication Requests (Per

Sec) 160Failed Conference Ticket Authentication Requests 165Failed Conference Ticket Authentication Requests (Per

Sec) 166Failed Connection Attempts 176Failed Connection Attempts (Per Sec) 176Failed Data Collaboration Authentication Requests 120Failed Data Collaboration Authentication Requests (Per

Sec) 120Failed Data Collaboration Authentication Requests Due To

Expired Authentication Tokens 122Failed Data Collaboration Authentication Requests Due To

Invalid Authentication Tokens 121Failed End to End Connectivity Checks 127Failed File Requests 47Failed File Requests (Per Sec) 47Failed Form Based Authentication Logon Attempts 80Failed Form Based Authentication Logon Attempts (Per

Sec) 81Failed IWA Logon Attempts 82Failed IWA Logon Attempts (Per Sec) 83Failed Machine Certificate Authentication Requests 161Failed Machine Certificate Authentication Requests (Per

Sec) 162Failed Phone and PIN Authentication Requests 159Failed Phone and PIN Authentication Requests (Per

Sec) 159Failed Requests (Per Sec) 94Failed Search Requests 49Failed Search Requests (Per Sec) 50Failed TLS Connection Attempts 136Failed Web Ticket Authentication Requests 164Failed Web Ticket Authentication Requests (Per Sec) 164Failed Windows Authentication Requests 156Failed Windows Authentication Requests (Per Sec) 157Failed WS Federated Authentication Requests 163Failed WS Federated Authentication Requests (Per

Sec) 163Failures (Empty List of Proxies) 190Failures (Invalid External Download URL) 189Failures (Invalid Internal Download URL) 189Fatal SQL Errors 57, 75File Transfer Messages Rejected 108Flow Controlled Connections 146Flow Controlled Connections Dropped 147FQDN 112, 129, 130Full Name 70Functionality Test Message 73Functionality Test Status 72IM CCCP Processing 99IM Conferencing 104IM MCU State and Performance 107Incoming Anonymous App Share Connection

Requests 114

Index 419

attributes (continued)Incoming App Share Connection Requests 113Incoming Authenticated App Share Connection

Requests 114Incoming Data Collaboration Connection Requests from

Clients 119Incoming Messages 106, 148Incoming Messages (Per Sec) 105, 148Incoming Notifications 171Incoming Notifications (Per Sec) 171Incoming Requests 149, 170Incoming Requests (Per Sec) 149, 170Incoming Transactions Processed 152Incoming Transactions Processed (Per Sec) 152Installed Role 112, 129, 130Instant Message Sessions 95Instant Message Sessions (Per Sec) 94Instant Messages Failed To Deliver (Per Sec) 96Instant Messages Received (Per Sec) 97Instant Messages Sent (Per Sec) 95Instant Messaging 108Intervals Skipped 134Last Collection Duration 133Last Collection Finished 133Last Collection Start 133LDAP Errors 87LDAP Errors (Per Sec) 84, 87Local C3P Failures Responses 170Local C3P Success Responses 170Local Data Collaboration Connection Failures with Data

Collaboration Servers 123Log Name 97Lync Media Quality 110Lync Server Roles 111Lync Web Relay 112Machine Certificate Authentication Requests 161Machine Certificate Authentication Requests (Per Sec) 161Major Version 141MCU Draining State 67, 107, 191MCU State 67, 107, 191Media Planning 124Message 98Messages Dropped (Per Sec) 149Messages Failed Validation 58, 76Messages In Server 149Messages Processed 109Messages Write Failures 60, 78Messages Write Failures (Per Sec) 60, 78Missing Credential Requests Challenged 168Missing Credential Requests Challenged (Per Sec) 168MSMQ Messages Sent (Per Sec) 135MSMQ Operations 127Name 69, 79, 86, 88, 90, 110, 125, 138, 139, 144, 151, 153Node 45, 47, 55, 58, 60, 61, 66, 67, 68, 73, 76, 78, 79, 85, 88,

89, 97, 99, 105, 107, 108, 110, 111, 112, 125, 127, 129, 130,135, 137, 139, 141, 144, 148, 151, 153, 169, 171, 173, 174,176, 178, 180, 182, 188, 191, 192, 193, 194, 195, 196, 197,198, 199, 200, 201, 202, 203, 204, 205, 206, 207, 208, 209,210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221

Notifications in Processing 172Number of Collections 134Object Name 131Object Status 131Object Type 131OCS2k7 Roles 129OCS2k7R2 Roles 129One Character Prefix Search Requests 53

attributes (continued)Organizational Search Requests 52Other Server Proof Tickets Rejected 167Other Server Proof Tickets Rejected (Per Sec) 167Outgoing Messages 106, 150Outgoing Messages (Per Sec) 106, 150Outgoing Notifications 172Outgoing Notifications (Per Sec) 172Outgoing Requests Timed Out 177Outgoing Requests Timed Out (Per Sec) 177Outgoing Transactions Processed 151Outgoing Transactions Processed (Per Sec) 151Outstanding Authorization Attempts 83Outstanding Search Requests 86overview 37Packets Dropped in Flow Control 126Packets Dropped In Transport 111Page Faults per Sec 70Percent Audio Calls Experiencing High Delay 138, 140Percent Audio Calls with Failed Media Connectivity 138,

140Percent Failed Address Book Search Requests 50Percent Failed Form Based Authentication Logon

Attempts 81Percent Failed IWA Logon Attempts 83Percent Privileged Time 71Percent Processor Time 72Percent Successful Address Book Search Requests 49Percent Successful Form Based Authentication Logon

Attempts 80Percent Successful IWA Logon Attempts 82Percent User Mode Time 71Percent Video Calls with High Packet Loss 139, 140Performance Object Status 130Phone and PIN Authentication Requests 158Phone and PIN Authentication Requests (Per Sec) 158PID 71Prefix DTMF Search Requests 52Prefix String Search Requests 51Product Name 141QMS Agent 135QMS Media Quality Audio Video MCU 137QMS Media Quality Locations 139Query Name 130Queue Latency 55, 73, 173Queued Bytes for Data Collaboration Server

Connections 123Queued Data for Data Collaboration Server

Connections 124Received Data (KB) 145Received Data Rate (KB Per Sec) 145Refresh Interval 134Rejected Reports (Per Sec) 136Requests (Per Sec) 93Requests Exceeded Per App Limit 155Requests Exceeded Per Conference Limit 155Requests Exceeded Per User Limit 155Requests In Processing 93Requests Rejected Due To Invalid Ticket 88Requests Rejected Due To Invalid Ticket (Per Sec) 89Route Cache Hits 174Route Cache Hits (Per Sec) 175Scheduled Conferences 181Search Latency 88Search Rate (Per Sec) 86Search Requests 48Search Requests (Per Sec) 48


attributes (continued)Sends Outstanding 146Sends Timed Out 146Sent Data (KB) 145Sent Data Rate (KB Per Sec) 146Server 141Server Errors 137Server Throttling State 97Service Unavailable Responses 109Sessions (Per Sec) 90Sessions Failed To Log On 91Sessions Failed To Log On (Per Sec) 91Sessions Logging 91Severe SQL Errors 56, 75SIP Anonymous User Authentication Failures 116SIP Authenticated User Authentication Failures 116SIP Authentication Failures 116SIP Authentication Failures (Per Sec) 116SIP Connection Failures 114SIP Connection Failures (Per Sec) 115SIP External Connection Failures 115SIP Local Connection Failures 115SIP Networking 141SIP Peers 144SIP Protocols 148SIPEPS Transactions 151Sproc Latency 55, 74, 173Status 69Succeeded File Requests 46Succeeded File Requests (Per Sec) 46Successful Form Based Authentication Logon Attempts 79Successful Form Based Authentication Logon Attempts (Per

Sec) 80Successful IWA Logon Attempts 81Successful IWA Logon Attempts (Per Sec) 82Successful Search Requests 48Successful Search Requests (Per Sec) 49Suspended Data Collaboration Client Connections 123Thread Count 71Three or More Character Prefix Search Requests 54Throttled Requests 57, 75Throttled Requests (Per Sec) 57, 75Throttling and Authentication 153Time Generated 99Time Skewed Proof Tickets Rejected 167Time Skewed Proof Tickets Rejected (Per Sec) 167Timed Out Sessions (Per Sec) 92Timestamp 46, 48, 55, 58, 60, 61, 66, 68, 69, 73, 76, 78, 79,

85, 88, 89, 99, 105, 107, 108, 110, 112, 125, 127, 129, 130,135, 138, 139, 141, 142, 144, 148, 151, 153, 169, 171, 173,174, 176, 178, 180, 182, 188, 191, 192, 193, 194, 195, 196,197, 198, 199, 200, 201, 202, 203, 204, 205, 206, 207, 208,209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220,221

Total Failed Requests 94Total IM Sessions 94Total Instant Messages Failed To Deliver 96Total Instant Messages Received 96Total Instant Messages Sent 95Total LDAP Errors 84Total Requests 93, 168Total Requests (Per Sec) 169Total Requests in Processing 154Total Search Requests 86Total Search Requests Denied 87Total Sessions 90Total Timed Out Sessions 91

attributes (continued)Transactions Timed Out 152Transactions Timed Out (Per Sec) 153Two Character Prefix Search Requests 53Type 70Unauthenticated Requests in Processing 154Unhandled Application Exceptions 189User Authenticated Requests in Processing 154User Cache Hits 175User Cache Hits (Per Sec) 175User Services Conference Control 169User Services Conference Control Notification 171User Services DBStore 173User Services Endpoint Cache 174User Services HTTPS Transport 176User Services MCU Allocation Latency 178User Services Pool Conference Statistics 180Validation Failed Reports 135Video Channels Started 126Virtual Size 70Web CCCP Processing 182Web Conferencing 188Web MCU State and Performance 191Web Ticket Authentication Requests 163Web Ticket Authentication Requests (Per Sec) 164Windows Authentication Requests 156Windows Authentication Requests (Per Sec) 156Working Set Size 71WS Federated Authentication Requests 162WS Federated Authentication Requests (Per Sec) 162X INTERNAL Archiving Service DB Operations

LYNC 192X INTERNAL Archiving Service DB Operations OCS 192X INTERNAL Archiving Service Read LYNC 193X INTERNAL Archiving Service Read OCS 193X INTERNAL Archiving Service Write LYNC 194X INTERNAL Archiving Service Write OCS 194X INTERNAL Audio Video CCCP Processing Lync 195X INTERNAL Audio Video CCCP Processing OCS 195X INTERNAL Audio Video MCU State and Performance

LYNC 196X INTERNAL Audio Video MCU State and Performance

OCS 196X INTERNAL Audio Video Operations LYNC 197X INTERNAL Audio Video Operations OCS 197X INTERNAL CDR Service DB Operations LYNC 198X INTERNAL CDR Service DB Operations OCS 198X INTERNAL CDR Service Read LYNC 199X INTERNAL CDR Service Read OCS 199X INTERNAL CDR Service Write LYNC 200X INTERNAL CDR Service Write OCS 200X INTERNAL IM CCCP Processing LYNC 201X INTERNAL IM CCCP Processing OCS 201X INTERNAL IM Conferencing LYNC 202X INTERNAL IM Conferencing OCS 202X INTERNAL IM MCU State and Performance LYNC 203X INTERNAL IM MCU State and Performance OCS 203X INTERNAL Instant Messaging LYNC 204X INTERNAL Instant Messaging OCS 204X INTERNAL Media Planning Lync 205X INTERNAL Media Planning OCS 205X INTERNAL MSMQ Operations Lync 206X INTERNAL MSMQ Operations OCS 206X INTERNAL QMS Agent Lync 207X INTERNAL QMS Agent OCS 207X INTERNAL SIP Networking LYNC 208X INTERNAL SIP Networking OCS 208

Index 421

attributes (continued)X INTERNAL SIP Peers LYNC 209X INTERNAL SIP Peers OCS 209X INTERNAL SIP Protocols LYNC 210X INTERNAL SIP Protocols OCS 210X INTERNAL SIPEPS Transactions LYNC 211X INTERNAL SIPEPS Transactions OCS 211X INTERNAL USRV Conference Control LYNC 212X INTERNAL USRV Conference Control Notification

LYNC 212X INTERNAL USRV Conference Control Notification

OCS 213X INTERNAL USRV Conference Control OCS 213X INTERNAL USRV DBStore LYNC 214X INTERNAL USRV DBStore OCS 214X INTERNAL USRV EndpointCache LYNC 215X INTERNAL USRV EndpointCache OCS 215X INTERNAL USRV HTTPS Transport LYNC 216X INTERNAL USRV HTTPS Transport OCS 216X INTERNAL USRV MCU Allocation Latency LYNC 217X INTERNAL USRV MCU Allocation Latency OCS 217X INTERNAL USRV Pool Conference Statistics LYNC 218X INTERNAL USRV Pool Conference Statistics OCS 218X INTERNAL WEB CCCP Processing LYNC 219X INTERNAL WEB CCCP Processing OCS 219X INTERNAL WEB Conferencing LYNC 220X INTERNAL WEB Conferencing OCS 220X INTERNAL WEB MCU State and Performance

LYNC 221X INTERNAL WEB MCU State and Performance OCS 221

Audio Channels Started attribute 125Audio Video Calls Quality Statistics workspace 30Audio Video CCCP Processing attribute group 60Audio Video CCCP Processing Statistics workspace 24Audio Video Conferencing Server


descriptions 24Audio Video Conferencing Server workspace 24Audio Video MCU State and Performance attribute group 66Audio Video Operations attribute group 67Authentication Statistics workspace 26Availability


descriptions 25Availability attribute group 68Availability workspace 25Average Collection Duration attribute 134Average Conference Processing Time (microseconds)

attribute 111Average Flow Control Delay attribute 147Average Incoming Message Processing Time attribute 150Average Latency For Successful Authorization attribute 85Average Outgoing Queue Delay attribute 147, 177Average Processing Time For a Search Request attribute 50Average Processing Time For a Succeeded File Request

attribute 46Average Processing Time For Address Book Database Query

attribute 51Average Processing Time For One Character Search Requests

attribute 53Average Processing Time For Three or More Character Search

Requests attribute 54Average Processing Time For Two Character Search Requests

attribute 54

Average Processing Time of Incoming CCCP Messagesattribute 66, 104, 187

Average Session Lifetime (Sec) attribute 92Average Session Logon Latency attribute 92Average SIP Session Creation Time attribute 117

BBlocked Files (Per Sec) attribute 190Blocked Files attribute 190Build Number attribute 141

CCache Hit Percent attribute 134Cache Hits attribute 134Cache Misses attribute 134calculate historical data disk space 222Call Details Recording Messages (Per Sec) attribute 128Call Details Recording Messages attribute 127capacity planning for historical data 222CCCP Messages Failed attribute 61, 100, 183CCCP Messages Received (Per Sec) attribute 63, 101, 184CCCP Messages Received attribute 61, 99, 183CCCP Messages Sent (Per Sec) attribute 62, 101, 184CCCP Messages Sent attribute 61, 99, 182CCCP Notifications Received (Per Sec) attribute 63, 101, 185CCCP Notifications Received attribute 62, 100, 184CCCP Notifications Sent (Per Sec) attribute 63, 101, 184CCCP Notifications Sent attribute 62, 100, 183CCCP Requests Received (Per Sec) attribute 65, 103, 187CCCP Requests Received attribute 64, 102, 185CCCP Requests Sent (Per Sec) attribute 65, 103, 186CCCP Requests Sent attribute 64, 102, 185CCCP Responses Received (Per Sec) attribute 66, 104, 187CCCP Responses Received attribute 64, 103, 186CCCP Responses Sent (Per Sec) attribute 65, 103, 187CCCP Responses Sent attribute 64, 102, 186CDR


descriptions 25CDR DB Operations Statistics workspace 26CDR Service DB Operations attribute group 73CDR Service Read attribute group 76CDR Service Write attribute group 78CDR workspace 25Certificate Authentication Requests (Per Sec) attribute 157Certificate Authentication Requests attribute 157Clickable URL Messages Modified attribute 109Clickable URL Messages Rejected attribute 108Command Line attribute 72commands

Take Action 249components 9

IBM Tivoli Monitoring 9Conference Authenticated Requests in Processing

attribute 154Conference Control Notifications Statistics workspace 32Conference Control Statistics workspace 32Conference IDPIN Authentication Requests (Per Sec)

attribute 160Conference IDPIN Authentication Requests attribute 159Conference Ticket Authentication Requests (Per Sec)

attribute 165Conference Ticket Authentication Requests attribute 165


Conferences Processed (Per Sec) attribute 110Conferences Started attribute 125Conferences with Overloaded Health attribute 126configuration

agent 15problems and workarounds 334

configuring the monitoring agent 15Connected Users attribute 105Connections Established (Per Sec) attribute 142Connections Established attribute 142Connections Failed to Establish (Per Sec) attribute 143Connections Failed to Establish attribute 142Connections Refused Due to Server Overload (Per Sec)

attribute 143Connections Refused Due to Server Overload attribute 143Content Expiration Exceptions attribute 189Create Conference Latency attribute 178Create Conference Requests (Per Sec) attribute 180Create Conference Requests attribute 180CWA


descriptions 26CWA Authentication attribute group 79CWA Directory Search attribute group 85CWA Security attribute group 88CWA User Sessions attribute group 89CWA workspace 26

DData Collaboration Client Connections Closed Due To

Throttling (Per Sec) attribute 119Data Collaboration Client Connections Closed Due To

Throttling attribute 119Data Collaboration Connection Failures with Data

Collaboration Servers attribute 122Data Collaboration Server Connections Closed Due To

Throttling attribute 120data collection 11data sources 11Database Queries (Per Sec) attribute 51Deadlock Failures attribute 56, 74Denied Authorizations (Per Sec) attribute 84Denied Authorizations attribute 83descriptions 229detailed 328developerWorks website 408disk capacity planning for historical data 222documentation

See publicationsDownloads for Reach Client Page attribute 124Dropped Messages From MSMQ (Per Sec) attribute 58, 77Dropped Messages From MSMQ attribute 58, 76Dropped MSMQ Messages attribute 136Dropped Reports attribute 137Dropped Requests attribute 56, 74

EEdition attribute 141enhancements 7Error Code attribute 131event

mapping 375Event Category attribute 98

Event ID attribute 98Event Log


descriptions 28Event Log attribute group 97Event Log workspace 28Event Source attribute 98Event Type attribute 98Exact Dial String Search Requests attribute 52Exact String Search Requests attribute 52Expired Web Tickets Rejected (Per Sec) attribute 166Expired Web Tickets Rejected attribute 166External Data Collaboration Connection Failures with Data

Collaboration Servers attribute 122

FFactory Call Latency attribute 178Factory Calls (Per Sec) attribute 179Factory Calls attribute 179Failed App Share Session Setups attribute 121Failed Certificate Authentication Requests (Per Sec)

attribute 158Failed Certificate Authentication Requests attribute 157Failed Conference IDPIN Authentication Requests (Per Sec)

attribute 160Failed Conference IDPIN Authentication Requests

attribute 160Failed Conference Ticket Authentication Requests (Per Sec)

attribute 166Failed Conference Ticket Authentication Requests

attribute 165Failed Connection Attempts (Per Sec) attribute 176Failed Connection Attempts attribute 176Failed Data Collaboration Authentication Requests (Per Sec)

attribute 120Failed Data Collaboration Authentication Requests

attribute 120Failed Data Collaboration Authentication Requests Due To

Expired Authentication Tokens attribute 122Failed Data Collaboration Authentication Requests Due To

Invalid Authentication Tokens attribute 121Failed End to End Connectivity Checks attribute 127Failed File Requests (Per Sec) attribute 47Failed File Requests attribute 47Failed Form Based Authentication Logon Attempts (Per Sec)

attribute 81Failed Form Based Authentication Logon Attempts

attribute 80Failed IWA Logon Attempts (Per Sec) attribute 83Failed IWA Logon Attempts attribute 82Failed Machine Certificate Authentication Requests (Per Sec)

attribute 162Failed Machine Certificate Authentication Requests

attribute 161Failed Phone and PIN Authentication Requests (Per Sec)

attribute 159Failed Phone and PIN Authentication Requests attribute 159Failed Requests (Per Sec) attribute 94Failed Search Requests (Per Sec) attribute 50Failed Search Requests attribute 49Failed TLS Connection Attempts attribute 136Failed Web Ticket Authentication Requests (Per Sec)

attribute 164Failed Web Ticket Authentication Requests attribute 164

Index 423

Failed Windows Authentication Requests (Per Sec)attribute 157

Failed Windows Authentication Requests attribute 156Failed WS Federated Authentication Requests (Per Sec)

attribute 163Failed WS Federated Authentication Requests attribute 163Failures (Empty List of Proxies) attribute 190Failures (Invalid External Download URL) attribute 189Failures (Invalid Internal Download URL) attribute 189Fatal SQL Errors attribute 57, 75File Transfer Messages Rejected attribute 108Flow Controlled Connections attribute 146Flow Controlled Connections Dropped attribute 147FQDN attribute 112, 129, 130Full Name attribute 70Functionality Test Message attribute 73Functionality Test Status attribute 72

Hhistorical data

calculate disk space 222disk capacity planning 222

HTTPS Transport Statistics workspace 33

IIBM Tivoli Monitoring 9

overview 1IM CCCP Processing attribute group 99IM CCCP Processing Statistics workspace 28IM Conferencing attribute group 104IM Conferencing Statistics workspace 29IM MCU State and Performance attribute group 107IM Server


descriptions 28IM Server workspace 29Incoming Anonymous App Share Connection Requests

attribute 114Incoming App Share Connection Requests attribute 113Incoming Authenticated App Share Connection Requests

attribute 114Incoming Data Collaboration Connection Requests from

Clients attribute 119Incoming Messages (Per Sec) attribute 105, 148Incoming Messages attribute 106, 148Incoming Notifications (Per Sec) attribute 171Incoming Notifications attribute 171Incoming Requests (Per Sec) attribute 149, 170Incoming Requests attribute 149, 170Incoming Transactions Processed (Per Sec) attribute 152Incoming Transactions Processed attribute 152installation

agent 15problems and workarounds 334

Installed Role attribute 112, 129, 130installing language packs 15installing the monitoring agent 15Instant Message Sessions (Per Sec) attribute 94Instant Message Sessions attribute 95Instant Messages Failed To Deliver (Per Sec) attribute 96Instant Messages Received (Per Sec) attribute 97Instant Messages Sent (Per Sec) attribute 95Instant Messaging attribute group 108

Instant Messaging Statistics workspace 29Integrated Service Management Library documentation 408interface

user 10Intervals Skipped attribute 134

KKQL_AddBook_DBAccess_Error situation 242KQL_AddBook_Init_Fail situation 245KQL_ApplicationHost_SvcDown situation 230KQL_ApplicationShare_SvcDown situation 230KQL_Archiving_SvcDown situation 235KQL_AudioTest_SvcDown situation 236KQL_AVAuthentication_SvcDown situation 240KQL_AVConference_Failure situation 243KQL_AVConference_SvcDown situation 231KQL_AVEdge_SvcDown situation 241KQL_AVMCU_TLS_Failed situation 246KQL_BWPolicyAuthn_SvcDown situation 239KQL_BWPolicyCore_SvcDown situation 240KQL_CallDetailRecord_SvcDown situation 235KQL_CallPark_SvcDown situation 238KQL_ConferenceAnnounce_SvcDown situation 231KQL_ConferenceAttndant_SvcDown situation 231KQL_CWA_ADConnection_Lost situation 242KQL_CWA_GlblCtlg_Connect_Lost situation 242KQL_DB_OutofSpace situation 243KQL_Edge_WebConference_SvcDown situation 241KQL_FileTransfer_SvcDown situation 236KQL_FrontEnd_SvcDown situation 232KQL_IMConference_SvcDown situation 232KQL_LyncResponseGroup_SvcDown situation 238KQL_MasterReplica_SvcDown situation 237KQL_MCUFac_Cert_Error situation 245KQL_MCUFactory_DBConnect_Fail situation 244KQL_Mediation_SvcDown situation 239KQL_MonitoringAgent_SvcDown situation 233KQL_OCSResponseGroup_SvcDown situation 233KQL_ProStk_Configuration_Error situation 244KQL_QMS_Msg_Queue_Fail situation 246KQL_QoEMonitoring_SvcDown situation 236KQL_Replicator_SvcDown situation 237KQL_TeleConference_SvcDown situation 234KQL_UserSvc_MCUFactory_Failure situation 245KQL_VoiceControl_SvcDown situation 233KQL_WebConference_SvcDown situation 234KQL_WebConferenceCmpt_SvcDown situation 238

Llanguage packs 15

installing 15silent installation 15

Last Collection Duration attribute 133Last Collection Finished attribute 133Last Collection Start attribute 133LDAP Errors (Per Sec) attribute 84, 87LDAP Errors attribute 87list of messages 349Local C3P Failures Responses attribute 170Local C3P Success Responses attribute 170Local Data Collaboration Connection Failures with Data

Collaboration Servers attribute 123Log Name attribute 97Lync Media Quality attribute group 110


Lync Server Media Quality Statistics workspace 24Lync Server Roles attribute group 111Lync Web App


descriptions 29Lync Web App workspace 29Lync Web Relay attribute group 112

MMachine Certificate Authentication Requests (Per Sec)

attribute 161Machine Certificate Authentication Requests attribute 161Major Version attribute 141MCU Allocation Latency Statistics workspace 33MCU Draining State attribute 67, 107, 191MCU State attribute 67, 107, 191Media Conferencing Statistics workspace 25Media Planning attribute group 124Message attribute 98messages

contents 348for IBM Tivoli Composite Application Manager for

Microsoft Applications: Microsoft Lync Server Agent 349format 348

Messages Dropped (Per Sec) attribute 149Messages Failed Validation attribute 58, 76Messages In Server attribute 149Messages Processed attribute 109Messages Write Failures (Per Sec) attribute 60, 78Messages Write Failures attribute 60, 78Microsoft Lync Server


descriptions 23Microsoft Lync Server agent 344Microsoft Lync Server workspace 23Missing Credential Requests Challenged (Per Sec)

attribute 168Missing Credential Requests Challenged attribute 168MSMQ Messages Sent (Per Sec) attribute 135MSMQ Operations attribute group 127

NName attribute 69, 79, 86, 88, 90, 110, 125, 138, 139, 144, 151,

153Network Media Quality Statistics workspace 31new in this release 7Node attribute 45, 47, 55, 58, 60, 61, 66, 67, 68, 73, 76, 78, 79,

85, 88, 89, 97, 99, 105, 107, 108, 110, 111, 112, 125, 127, 129,130, 135, 137, 139, 141, 144, 148, 151, 153, 169, 171, 173, 174,176, 178, 180, 182, 188, 191, 192, 193, 194, 195, 196, 197, 198,199, 200, 201, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211,212, 213, 214, 215, 216, 217, 218, 219, 220, 221

Notifications in Processing attribute 172Number of Collections attribute 134

OObject Name attribute 131Object Status attribute 131Object Type attribute 131OCS2k7 Roles attribute group 129OCS2k7R2 Roles attribute group 129

One Character Prefix Search Requests attribute 53operating systems 15Organizational Search Requests attribute 52Other Server Proof Tickets Rejected (Per Sec) attribute 167Other Server Proof Tickets Rejected attribute 167Outgoing Messages (Per Sec) attribute 106, 150Outgoing Messages attribute 106, 150Outgoing Notifications (Per Sec) attribute 172Outgoing Notifications attribute 172Outgoing Requests Timed Out (Per Sec) attribute 177Outgoing Requests Timed Out attribute 177Outgoing Transactions Processed (Per Sec) attribute 151Outgoing Transactions Processed attribute 151Outstanding Authorization Attempts attribute 83Outstanding Search Requests attribute 86overview

IBM Tivoli Monitoring 1

PPackets Dropped in Flow Control attribute 126Packets Dropped In Transport attribute 111Page Faults per Sec attribute 70Percent Audio Calls Experiencing High Delay attribute 138,

140Percent Audio Calls with Failed Media Connectivity

attribute 138, 140Percent Failed Address Book Search Requests attribute 50Percent Failed Form Based Authentication Logon Attempts

attribute 81Percent Failed IWA Logon Attempts attribute 83Percent Privileged Time attribute 71Percent Processor Time attribute 72Percent Successful Address Book Search Requests attribute 49Percent Successful Form Based Authentication Logon Attempts

attribute 80Percent Successful IWA Logon Attempts attribute 82Percent User Mode Time attribute 71Percent Video Calls with High Packet Loss attribute 139, 140performance considerations 344Performance Object Status attribute group 130Performance Object Status workspace 25Phone and PIN Authentication Requests (Per Sec)

attribute 158Phone and PIN Authentication Requests attribute 158PID attribute 71policies 309Pool Conference Statistics workspace 33Prefix DTMF Search Requests attribute 52Prefix String Search Requests attribute 51prerequisite checker 18prerequisite publications 407prerequisites 18problems and workarounds 334

agent-specific 337agent-specific workspaces 340configuration 334install 334remote deployment 336situations 344Take Action commands 347Tivoli Common Reporting 373workspaces 340

Product Name attribute 141publications 407, 408

developerWorks website 408IBM Tivoli Monitoring 407

Index 425

publications (continued)Integrated Service Management Library 408prerequisite 407Redbooks 408related 408Technotes 408wikis 408

QQMS Agent attribute group 135QMS Media Quality Audio Video MCU attribute group 137QMS Media Quality Locations attribute group 139QoE Monitoring Server


descriptions 30QoE Monitoring Server workspace 31queries, using attributes 37Query Name attribute 130Queue Latency attribute 55, 73, 173Queued Bytes for Data Collaboration Server Connections

attribute 123Queued Data for Data Collaboration Server Connections

attribute 124

Rras1 330Received Data (KB) attribute 145Received Data Rate (KB Per Sec) attribute 145Redbooks 408Refresh Interval attribute 134Rejected Reports (Per Sec) attribute 136remote deployment

problems and workarounds 336Requests (Per Sec) attribute 93Requests Exceeded Per App Limit attribute 155Requests Exceeded Per Conference Limit attribute 155Requests Exceeded Per User Limit attribute 155Requests In Processing attribute 93Requests Rejected Due To Invalid Ticket (Per Sec) attribute 89Requests Rejected Due To Invalid Ticket attribute 88requirements 15response file template 15Route Cache Hits (Per Sec) attribute 175Route Cache Hits attribute 174

SScheduled Conferences attribute 181Search Latency attribute 88Search Rate (Per Sec) attribute 86Search Requests (Per Sec) attribute 48Search Requests attribute 48Security and Authorization Statistics workspace 27Sends Outstanding attribute 146Sends Timed Out attribute 146Sent Data (KB) attribute 145Sent Data Rate (KB Per Sec) attribute 146Server attribute group 140Server Errors attribute 137Server Throttling State attribute 97Service Unavailable Responses attribute 109Sessions (Per Sec) attribute 90Sessions Failed To Log On (Per Sec) attribute 91

Sessions Failed To Log On attribute 91Sessions Logging attribute 91Severe SQL Errors attribute 56, 75silent installation 15silent installation of language packs 15SIP


descriptions 31SIP Anonymous User Authentication Failures attribute 116SIP Authenticated User Authentication Failures attribute 116SIP Authentication Failures (Per Sec) attribute 116SIP Authentication Failures attribute 116SIP Connection Failures (Per Sec) attribute 115SIP Connection Failures attribute 114SIP External Connection Failures attribute 115SIP Local Connection Failures attribute 115SIP Networking attribute group 141SIP Networking Statistics workspace 31SIP Peers attribute group 144SIP Peers Statistics workspace 32SIP Protocols attribute group 148SIP Protocols Statistics workspace 32SIP workspace 31SIPEPS Transaction Statistics workspace 32SIPEPS Transactions attribute group 151situations 229

additional informationpredefined, defined 227

KQL_AddBook_DBAccess_Error 242KQL_AddBook_Init_Fail 245KQL_ApplicationHost_SvcDown 230KQL_ApplicationShare_SvcDown 230KQL_Archiving_SvcDown 235KQL_AudioTest_SvcDown 236KQL_AVAuthentication_SvcDown 240KQL_AVConference_Failure 243KQL_AVConference_SvcDown 231KQL_AVEdge_SvcDown 241KQL_AVMCU_TLS_Failed 246KQL_BWPolicyAuthn_SvcDown 239KQL_BWPolicyCore_SvcDown 240KQL_CallDetailRecord_SvcDown 235KQL_CallPark_SvcDown 238KQL_ConferenceAnnounce_SvcDown 231KQL_ConferenceAttndant_SvcDown 231KQL_CWA_ADConnection_Lost 242KQL_CWA_GlblCtlg_Connect_Lost 242KQL_DB_OutofSpace 243KQL_Edge_WebConference_SvcDown 241KQL_FileTransfer_SvcDown 236KQL_FrontEnd_SvcDown 232KQL_IMConference_SvcDown 232KQL_LyncResponseGroup_SvcDown 238KQL_MasterReplica_SvcDown 237KQL_MCUFac_Cert_Error 245KQL_MCUFactory_DBConnect_Fail 244KQL_Mediation_SvcDown 239KQL_MonitoringAgent_SvcDown 233KQL_OCSResponseGroup_SvcDown 233KQL_ProStk_Configuration_Error 244KQL_QMS_Msg_Queue_Fail 246KQL_QoEMonitoring_SvcDown 236KQL_Replicator_SvcDown 237KQL_TeleConference_SvcDown 234KQL_UserSvc_MCUFactory_Failure 245KQL_VoiceControl_SvcDown 233


situations (continued)KQL_WebConference_SvcDown 234KQL_WebConferenceCmpt_SvcDown 238overview 227predefined 227problems and workarounds 344Situation Editor 227

situations, using attributes 37Sproc Latency attribute 55, 74, 173Start Access Edge Service action 251Start Application Host Service action 252Start Application Sharing Service action 253Start Archiving Service action 254Start Audio Test Service action 255Start Audio Video Authentication Service action 256Start Audio Video Conferencing Service action 257Start Audio Video Edge Service action 258Start Bandwidth Policy Service (Authentication) action 259Start Bandwidth Policy Service (Core) action 260Start Call Detail Recording Service action 261Start Call Park Service action 262Start Conferencing Announcement Service action 263Start Conferencing Attendant Service action 264Start File Transfer Agent Service action 265Start Front End Service action 266Start IM Conferencing Service action 267Start Lync Response Group Service action 268Start Master Replicator Service action 269Start Mediation Service action 270Start Monitoring Agent Service action 271Start OCS Response Group Service action 272Start Outside Voice Control Service action 273Start QoE Monitoring Service action 274Start Replica Replicator Service action 275Start Telephony Conferencing Service action 276Start Web Conferencing Compatibility Service action 277Start Web Conferencing Edge Service action 278Start Web Conferencing Service action 279Status attribute 69Stop Access Edge Service action 280Stop Application Host Service action 281Stop Application Sharing Service action 282Stop Archiving Service action 283Stop Audio Test Service action 284Stop Audio Video Authentication Service action 285Stop Audio Video Conferencing Service action 286Stop Audio Video Edge Service action 287Stop Bandwidth Policy Service (Authentication) action 288Stop Bandwidth Policy Service (Core) action 289Stop Call Detail Recording Service action 290Stop Call Park Service action 291Stop Conferencing Announcement Service action 292Stop Conferencing Attendant Service action 293Stop File Transfer Agent Service action 294Stop Front End Service action 295Stop IM Conferencing Service action 296Stop Lync Response Group Service action 297Stop Master Replicator Service action 298Stop Mediation Service action 299Stop Monitoring Agent Service action 300Stop OCS Response Group Service action 301Stop Outside Voice Control Service action 302Stop QoE Monitoring Service action 303Stop Replica Replicator Service action 304Stop Telephony Conferencing Service action 305Stop Web Conferencing Compatibility Service action 306Stop Web Conferencing Edge Service action 307

Stop Web Conferencing Service action 308Succeeded File Requests (Per Sec) attribute 46Succeeded File Requests attribute 46Successful Form Based Authentication Logon Attempts (Per

Sec) attribute 80Successful Form Based Authentication Logon Attempts

attribute 79Successful IWA Logon Attempts (Per Sec) attribute 82Successful IWA Logon Attempts attribute 81Successful Search Requests (Per Sec) attribute 49Successful Search Requests attribute 48support

list of messages 349Suspended Data Collaboration Client Connections

attribute 123

TTake Action commands

additional information 249overview 249predefined 249, 309problems and workarounds 347Start Access Edge Service 251Start Application Host Service 252Start Application Sharing Service 253Start Archiving Service 254Start Audio Test Service 255Start Audio Video Authentication Service 256Start Audio Video Conferencing Service 257Start Audio Video Edge Service 258Start Bandwidth Policy Service (Authentication) 259Start Bandwidth Policy Service (Core) 260Start Call Detail Recording Service 261Start Call Park Service 262Start Conferencing Announcement Service 263Start Conferencing Attendant Service 264Start File Transfer Agent Service 265Start Front End Service 266Start IM Conferencing Service 267Start Lync Response Group Service 268Start Master Replicator Service 269Start Mediation Service 270Start Monitoring Agent Service 271Start OCS Response Group Service 272Start Outside Voice Control Service 273Start QoE Monitoring Service 274Start Replica Replicator Service 275Start Telephony Conferencing Service 276Start Web Conferencing Compatibility Service 277Start Web Conferencing Edge Service 278Start Web Conferencing Service 279Stop Access Edge Service 280Stop Application Host Service 281Stop Application Sharing Service 282Stop Archiving Service 283Stop Audio Test Service 284Stop Audio Video Authentication Service 285Stop Audio Video Conferencing Service 286Stop Audio Video Edge Service 287Stop Bandwidth Policy Service (Authentication) 288Stop Bandwidth Policy Service (Core) 289Stop Call Detail Recording Service 290Stop Call Park Service 291Stop Conferencing Announcement Service 292Stop Conferencing Attendant Service 293Stop File Transfer Agent Service 294

Index 427

Take Action commands (continued)Stop Front End Service 295Stop IM Conferencing Service 296Stop Lync Response Group Service 297Stop Master Replicator Service 298Stop Mediation Service 299Stop Monitoring Agent Service 300Stop OCS Response Group Service 301Stop Outside Voice Control Service 302Stop QoE Monitoring Service 303Stop Replica Replicator Service 304Stop Telephony Conferencing Service 305Stop Web Conferencing Compatibility Service 306Stop Web Conferencing Edge Service 307Stop Web Conferencing Service 308

take actionsdescriptions 251

Technotes 408Thread Count attribute 71Three or More Character Prefix Search Requests attribute 54Throttled Requests (Per Sec) attribute 57, 75Throttled Requests attribute 57, 75Throttling and Authentication attribute group 153Throttling and Authentication Statistics workspace 30Time Generated attribute 99Time Skewed Proof Tickets Rejected (Per Sec) attribute 167Time Skewed Proof Tickets Rejected attribute 167Timed Out Sessions (Per Sec) attribute 92Timestamp attribute 46, 48, 55, 58, 60, 61, 66, 68, 69, 73, 76,

78, 79, 85, 88, 89, 99, 105, 107, 108, 110, 112, 125, 127, 129,130, 135, 138, 139, 141, 142, 144, 148, 151, 153, 169, 171, 173,174, 176, 178, 180, 182, 188, 191, 192, 193, 194, 195, 196, 197,198, 199, 200, 201, 202, 203, 204, 205, 206, 207, 208, 209, 210,211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221

Tivoli Common Reportingproblems and workarounds 373

Tivoli Enterprise Consoleevent mapping 375

Total Failed Requests attribute 94Total IM Sessions attribute 94Total Instant Messages Failed To Deliver attribute 96Total Instant Messages Received attribute 96Total Instant Messages Sent attribute 95Total LDAP Errors attribute 84Total Requests (Per Sec) attribute 169Total Requests attribute 93, 168Total Requests in Processing attribute 154Total Search Requests attribute 86Total Search Requests Denied attribute 87Total Sessions attribute 90Total Timed Out Sessions attribute 91trace

turn off 333turn on 332

trace settings 330tracing 328Transactions Timed Out (Per Sec) attribute 153Transactions Timed Out attribute 152troubleshooting 323

agent-specific 337agent-specific workspaces 340installation 334problems and workarounds 334remote deployment 336situations 344Take Action commands 347Tivoli Common Reporting 373

troubleshooting (continued)turn off trace 333turn on trace 332uninstallation 334workspaces 340

Two Character Prefix Search Requests attribute 53Type attribute 70

UUnauthenticated Requests in Processing attribute 154Unhandled Application Exceptions attribute 189User Authenticated Requests in Processing attribute 154User Cache Hits (Per Sec) attribute 175User Cache Hits attribute 175user interface options 10User Services


descriptions 32User Services Conference Control attribute group 169User Services Conference Control Notification attribute

group 171User Services DBStore attribute group 173User Services Endpoint Cache attribute group 174User Services HTTPS Transport attribute group 176User Services MCU Allocation Latency attribute group 178User Services Pool Conference Statistics attribute group 180User Services workspace 33User Sessions IM Statistics workspace 27User Sessions Logon Statistics workspace 27User Sessions Request Statistics workspace 28User Sessions Statistics workspace 28

VValidation Failed Reports attribute 135Video Channels Started attribute 126views

Active Directory Search Statistics workspace 26Address Book Statistics workspace 29Archiving DB Operations Statistics workspace 23Archiving workspace 23Audio Video Calls Quality Statistics workspace 30Audio Video CCCP Processing Statistics workspace 24Audio Video Conferencing Server workspace 24Authentication Statistics workspace 26Availability workspace 25CDR DB Operations Statistics workspace 26CDR workspace 25Conference Control Notifications Statistics workspace 32Conference Control Statistics workspace 32CWA workspace 26Event Log workspace 28HTTPS Transport Statistics workspace 33IM CCCP Processing Statistics workspace 28IM Conferencing Statistics workspace 29IM Server workspace 29Instant Messaging Statistics workspace 29Lync Server Media Quality Statistics workspace 24Lync Web App workspace 29MCU Allocation Latency Statistics workspace 33Media Conferencing Statistics workspace 25Microsoft Lync Server workspace 23Network Media Quality Statistics workspace 31Performance Object Status workspace 25


views (continued)Pool Conference Statistics workspace 33QoE Monitoring Server workspace 31Security and Authorization Statistics workspace 27SIP Networking Statistics workspace 31SIP Peers Statistics workspace 32SIP Protocols Statistics workspace 32SIP workspace 31SIPEPS Transaction Statistics workspace 32Throttling and Authentication Statistics workspace 30User Services workspace 33User Sessions IM Statistics workspace 27User Sessions Logon Statistics workspace 27User Sessions Request Statistics workspace 28User Sessions Statistics workspace 28Web CCCP Processing Statistics workspace 34Web Conferencing Server workspace 34Web Relay Data Collaboration Statistics workspace 30Web Relay Statistics workspace 30

Virtual Size attribute 70

WWeb CCCP Processing attribute group 182Web CCCP Processing Statistics workspace 34Web Conferencing attribute group 188Web Conferencing Server


descriptions 34Web Conferencing Server workspace 34Web MCU State and Performance attribute group 191Web Relay Data Collaboration Statistics workspace 30Web Relay Statistics workspace 30Web Ticket Authentication Requests (Per Sec) attribute 164Web Ticket Authentication Requests attribute 163wikis 408Windows Authentication Requests (Per Sec) attribute 156Windows Authentication Requests attribute 156workarounds 334Workflow Editor 309Working Set Size attribute 71workspaces

Active Directory Search Statistics 26Address Book Statistics 29Archiving 23Archiving DB Operations Statistics 23Audio Video Calls Quality Statistics 30Audio Video CCCP Processing Statistics 24Audio Video Conferencing Server 24Authentication Statistics 26Availability 25CDR 25CDR DB Operations Statistics 26Conference Control Notifications Statistics 32Conference Control Statistics 32CWA 26descriptions 23Event Log 28HTTPS Transport Statistics 33IM CCCP Processing Statistics 28IM Conferencing Statistics 29IM Server 28, 29Instant Messaging Statistics 29Lync Server Media Quality Statistics 24Lync Web App 29MCU Allocation Latency Statistics 33

workspaces (continued)Media Conferencing Statistics 25Microsoft Lync Server 23Network Media Quality Statistics 31Performance Object Status 25Pool Conference Statistics 33predefined 21problems and workarounds 340QoE Monitoring Server 30, 31Security and Authorization Statistics 27SIP 31SIP Networking Statistics 31SIP Peers Statistics 32SIP Protocols Statistics 32SIPEPS Transaction Statistics 32Throttling and Authentication Statistics 30User Services 32, 33User Sessions IM Statistics 27User Sessions Logon Statistics 27User Sessions Request Statistics 28User Sessions Statistics 28Web CCCP Processing Statistics 34Web Conferencing Server 34Web Relay Data Collaboration Statistics 30Web Relay Statistics 30

Workspacesadditional information 21overview 21

WS Federated Authentication Requests (Per Sec) attribute 162WS Federated Authentication Requests attribute 162

XX INTERNAL Archiving Service DB Operations LYNC

attribute group 192X INTERNAL Archiving Service DB Operations OCS attribute

group 192X INTERNAL Archiving Service Read LYNC attribute

group 193X INTERNAL Archiving Service Read OCS attribute

group 193X INTERNAL Archiving Service Write LYNC attribute

group 194X INTERNAL Archiving Service Write OCS attribute

group 194X INTERNAL Audio Video CCCP Processing Lync attribute

group 195X INTERNAL Audio Video CCCP Processing OCS attribute

group 195X INTERNAL Audio Video MCU State and Performance

LYNC attribute group 196X INTERNAL Audio Video MCU State and Performance OCS

attribute group 196X INTERNAL Audio Video Operations LYNC attribute

group 197X INTERNAL Audio Video Operations OCS attribute

group 197X INTERNAL CDR Service DB Operations LYNC attribute

group 198X INTERNAL CDR Service DB Operations OCS attribute

group 198X INTERNAL CDR Service Read LYNC attribute group 199X INTERNAL CDR Service Read OCS attribute group 199X INTERNAL CDR Service Write LYNC attribute group 200X INTERNAL CDR Service Write OCS attribute group 200X INTERNAL IM CCCP Processing LYNC attribute

group 201

Index 429

X INTERNAL IM CCCP Processing OCS attribute group 201X INTERNAL IM Conferencing LYNC attribute group 202X INTERNAL IM Conferencing OCS attribute group 202X INTERNAL IM MCU State and Performance LYNC attribute

group 203X INTERNAL IM MCU State and Performance OCS attribute

group 203X INTERNAL Instant Messaging LYNC attribute group 204X INTERNAL Instant Messaging OCS attribute group 204X INTERNAL Media Planning Lync attribute group 205X INTERNAL Media Planning OCS attribute group 205X INTERNAL MSMQ Operations Lync attribute group 206X INTERNAL MSMQ Operations OCS attribute group 206X INTERNAL QMS Agent Lync attribute group 207X INTERNAL QMS Agent OCS attribute group 207X INTERNAL SIP Networking LYNC attribute group 208X INTERNAL SIP Networking OCS attribute group 208X INTERNAL SIP Peers LYNC attribute group 209X INTERNAL SIP Peers OCS attribute group 209X INTERNAL SIP Protocols LYNC attribute group 210X INTERNAL SIP Protocols OCS attribute group 210X INTERNAL SIPEPS Transactions LYNC attribute group 211X INTERNAL SIPEPS Transactions OCS attribute group 211X INTERNAL USRV Conference Control LYNC attribute

group 212X INTERNAL USRV Conference Control Notification LYNC

attribute group 212X INTERNAL USRV Conference Control Notification OCS

attribute group 213X INTERNAL USRV Conference Control OCS attribute

group 213X INTERNAL USRV DBStore LYNC attribute group 214X INTERNAL USRV DBStore OCS attribute group 214X INTERNAL USRV EndpointCache LYNC attribute

group 215X INTERNAL USRV EndpointCache OCS attribute group 215X INTERNAL USRV HTTPS Transport LYNC attribute

group 216X INTERNAL USRV HTTPS Transport OCS attribute

group 216X INTERNAL USRV MCU Allocation Latency LYNC attribute

group 217X INTERNAL USRV MCU Allocation Latency OCS attribute

group 217X INTERNAL USRV Pool Conference Statistics LYNC attribute

group 218X INTERNAL USRV Pool Conference Statistics OCS attribute

group 218X INTERNAL WEB CCCP Processing LYNC attribute

group 219X INTERNAL WEB CCCP Processing OCS attribute

group 219X INTERNAL WEB Conferencing LYNC attribute group 220X INTERNAL WEB Conferencing OCS attribute group 220X INTERNAL WEB MCU State and Performance LYNC

attribute group 221X INTERNAL WEB MCU State and Performance OCS

attribute group 221


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