Microsoft Dynamics CRM 2013 Installation and Deployment · 2019. 11. 13. · Microsoft Dynamics CRM...

M80539 www.globalknowledge.com/en-sa/ [email protected] 00 966 92000 9278

Microsoft Dynamics CRM 2013 Installation and Deployment

Duration: 2 Days Course Code: M80539

Overview:

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training materialfocuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed tosuccessfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: theMicrosoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading fromearlier versions, configuring an Internet-facing Deployment and administration tasks.

Target Audience:

This course is intended for implementation consultants, system integrators, or support professionals who need to install and deploy MicrosoftDynamics CRM 2013.

Objectives:

After completing this course, students will be able to:

Describe the components that are required for a successful Describe the deployment methods for installing Microsoft DynamicsMicrosoft Dynamics CRM implementation. CRM for Outlook.

Identify the hardware and software requirements for components Configure Claims-based authentication and Internet-facingof a Microsoft Dynamics CRM implementation. deployment.

Install Microsoft Dynamics CRM Server. Upgrade to Microsoft Dynamics CRM 2013.

Install Microsoft Dynamics CRM Reporting Extensions. Manage Microsoft Dynamics CRM organizations using theDeployment Manager.

Install and configure the Microsoft Dynamics CRM E-mail Router.Describe the high availability options for Microsoft Dynamics CRM2013.

Prerequisites:

Before attending this course, students must have a workingknowledge of:

Microsoft Windows ServerActive DirectoryInternet Information Services (IIS)Microsoft ExchangeMicrosoft SQL ServerMicrosoft Outlook


Content:

Module 1: System Requirement and Required Lab : Duplicate the Adventure Works CyclesTechnologies Organization lineline line On-Premises Licensing Model

Online Licensing ModelThis module provides a high-level overview of After completing this module, students will be Supporting Technologiesthe supporting technologies and describes the able to: Microsoft Dynamics CRM Servercomponents of a Microsoft Dynamics CRM line Accessing Microsoft Dynamics CRMimplementation. Describe the Microsoft Dynamics CRM Microsoft Dynamics CRM for Officeline offerings. Outlook

Describe the hardware and software Managing EmailsLessons requirements for the Microsoft Dynamics Microsoft Dynamics CRM Reportingline CRM Server. Extensions

Microsoft Dynamics CRM Offerings Examine the two types of Reporting Microsoft Dynamics CRM Language PacksEmail Processing Services reports. Planning Overview

Describe the Deployment Manager and Describe the licensing model and clientthe role of deployment administrators. access license types.

line Identify considerations before starting an Provide an overview of the supportingOn-Premises Licensing Model upgrade. technologies.Online Licensing Model Describe the email processing options in Examine the role of the MicrosoftSupporting Technologies Microsoft Dynamics CRM. Dynamics CRM Server in a MicrosoftMicrosoft Dynamics CRM Server Review the hardware and software Dynamics CRM deployment.Accessing Microsoft Dynamics CRM requirements for Microsoft Dynamics Describe the ways to access MicrosoftMicrosoft Dynamics CRM for Office Outlook CRM for Outlook. Dynamics CRM.Managing Emails Provide a background to claims-based Identify the differences between the twoMicrosoft Dynamics CRM Reporting authentication. modes of Microsoft Dynamics CRM forExtensions Describe how to change Microsoft Office Outlook.Microsoft Dynamics CRM Language Packs Dynamics CRM service accounts. Review the options for managing emails.Planning Overview Review the role of Microsoft DynamicsDescribe the licensing model and client CRM Reporting Extensions.access license types. line Review the role of Microsoft DynamicsProvide an overview of the supporting On-Premises Licensing Model CRM Language Packs.technologies. Online Licensing Model Microsoft SQL Server RequirementsExamine the role of the Microsoft Dynamics Supporting Technologies Active Directory RequirementsCRM Server in a Microsoft Dynamics CRM Microsoft Dynamics CRM Server Components Installed During Server Setupdeployment. Accessing Microsoft Dynamics CRM Microsoft Dynamics CRM WebsiteDescribe the ways to access Microsoft Microsoft Dynamics CRM for Office Required Installation Rights for MicrosoftDynamics CRM. Outlook Dynamics CRM ServerIdentify the differences between the two Managing Emails Supported Server Topologiesmodes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Reporting Install Microsoft Dynamics CRM ServerOffice Outlook. Extensions Installation TroubleshootingReview the options for managing emails. Microsoft Dynamics CRM Language Post-Installation TasksReview the role of Microsoft Dynamics CRM Packs Install Microsoft Dynamics CRM Using theReporting Extensions. Planning Overview Command LineReview the role of Microsoft Dynamics CRM Describe the licensing model and client Deploy Microsoft Dynamics CRM OnlineLanguage Packs. access license types. Describe the hardware and softwareMicrosoft SQL Server Requirements Provide an overview of the supporting requirements for the Microsoft SQL Server.Active Directory Requirements technologies. Identify the components that are installedComponents Installed During Server Setup Examine the role of the Microsoft during Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM Website Dynamics CRM Server in a Microsoft Setup.Required Installation Rights for Microsoft Dynamics CRM deployment. Review the options for creating theDynamics CRM Server Describe the ways to access Microsoft Microsoft Dynamics CRM Server website.Supported Server Topologies Dynamics CRM. Review the rights required to installInstall Microsoft Dynamics CRM Server Identify the differences between the two Microsoft Dynamics CRM Server.Installation Troubleshooting modes of Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Server.Post-Installation Tasks Office Outlook. Review installation troubleshooting andInstall Microsoft Dynamics CRM Using the Review the options for managing emails. identify known issues.Command Line Review the role of Microsoft Dynamics Identify the tasks and configurationDeploy Microsoft Dynamics CRM Online CRM Reporting Extensions. settings that are completed after theDescribe the hardware and software Review the role of Microsoft Dynamics installation of Microsoft Dynamics CRMrequirements for the Microsoft SQL Server. CRM Language Packs. Server.Identify the components that are installed Microsoft SQL Server Requirements Describe how to install Microsoft Dynamicsduring Microsoft Dynamics CRM Server Active Directory Requirements CRM using the command line.Setup. Components Installed During Server Describe how sample data can be addedReview the options for creating the Microsoft Setup to a Microsoft Dynamics CRM


Dynamics CRM Server website. Microsoft Dynamics CRM Website implementation.Review the rights required to install Required Installation Rights for Microsoft Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM Server. Dynamics CRM Server ExtensionsInstall Microsoft Dynamics CRM Server. Supported Server Topologies Requirements for Microsoft DynamicsReview installation troubleshooting and Install Microsoft Dynamics CRM Server CRM Reporting Extensionsidentify known issues. Installation Troubleshooting Microsoft Dynamics CRM Report AuthoringIdentify the tasks and configuration settings Post-Installation Tasks Extensionthat are completed after the installation of Install Microsoft Dynamics CRM Using Install Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM Server. the Command Line ExtensionsDescribe how to install Microsoft Dynamics Deploy Microsoft Dynamics CRM Online Review when Microsoft Dynamics CRMCRM using the command line. Describe the hardware and software Reporting Extensions is required.Describe how sample data can be added to requirements for the Microsoft SQL Identify the requirements for installinga Microsoft Dynamics CRM implementation. Server. Microsoft Dynamic CRM ReportingMicrosoft Dynamics CRM Reporting Identify the components that are installed Extensions.Extensions during Microsoft Dynamics CRM Server Review when Microsoft Dynamics CRMRequirements for Microsoft Dynamics CRM Setup. Report Authoring Extension is required.Reporting Extensions Review the options for creating the Deployment AdministratorsMicrosoft Dynamics CRM Report Authoring Microsoft Dynamics CRM Server website. Create a New OrganizationExtension Review the rights required to install Manage Existing OrganizationsInstall Microsoft Dynamics CRM Reporting Microsoft Dynamics CRM Server. Manage ServersExtensions Install Microsoft Dynamics CRM Server. Configure Access from the InternetReview when Microsoft Dynamics CRM Review installation troubleshooting and Update Web AddressesReporting Extensions is required. identify known issues. View License InformationIdentify the requirements for installing Identify the tasks and configuration Upgrade the Microsoft Dynamics CRMMicrosoft Dynamic CRM Reporting settings that are completed after the EditionExtensions. installation of Microsoft Dynamics CRM Redeploy Microsoft Dynamics CRMReview when Microsoft Dynamics CRM Server. Import OrganizationsReport Authoring Extension is required. Describe how to install Microsoft Administer the Deployment UsingDeployment Administrators Dynamics CRM using the command line. Windows PowerShellCreate a New Organization Describe how sample data can be added Review the steps to create newManage Existing Organizations to a Microsoft Dynamics CRM organizations.Manage Servers implementation. Describe the management tasks forConfigure Access from the Internet Microsoft Dynamics CRM Reporting existing organizations.Update Web Addresses Extensions Describe how to add an existingView License Information Requirements for Microsoft Dynamics organization database to the deployment.Upgrade the Microsoft Dynamics CRM CRM Reporting Extensions Review Microsoft Dynamics CRM ServerEdition Microsoft Dynamics CRM Report management tasks.Redeploy Microsoft Dynamics CRM Authoring Extension Describe how to update the MicrosoftImport Organizations Install Microsoft Dynamics CRM Dynamics CRM web addresses.Administer the Deployment Using Windows Reporting Extensions Review Microsoft Dynamics CRM licensePowerShell Review when Microsoft Dynamics CRM information.Review the steps to create new Reporting Extensions is required. Describe the Microsoft Dynamics CRMorganizations. Identify the requirements for installing Edition upgrade options.Describe the management tasks for existing Microsoft Dynamic CRM Reporting Explore why the redeployment of Microsoftorganizations. Extensions. Dynamics CRM is required.Describe how to add an existing organization Review when Microsoft Dynamics CRM Examine Windows PowerShell fordatabase to the deployment. Report Authoring Extension is required. performing deployment commands.Review Microsoft Dynamics CRM Server Deployment Administrators Base and Extension Table Mergemanagement tasks. Create a New Organization Upgrade Process PhasesDescribe how to update the Microsoft Manage Existing Organizations Phase 1 – Prepare to UpgradeDynamics CRM web addresses. Manage Servers Phase 2 – Establish the Test EnvironmentReview Microsoft Dynamics CRM license Configure Access from the Internet Phase 3 – Upgrade and Validate the Testinformation. Update Web Addresses EnvironmentDescribe the Microsoft Dynamics CRM View License Information Phase 4 – Upgrade and Validate theEdition upgrade options. Upgrade the Microsoft Dynamics CRM Production DeploymentExplore why the redeployment of Microsoft Edition Perform an In-Place Upgrade of MicrosoftDynamics CRM is required. Redeploy Microsoft Dynamics CRM Dynamics CRM 2011 ServerExamine Windows PowerShell for Import Organizations Perform a Migration Using the Sameperforming deployment commands. Administer the Deployment Using Instance of SQL ServerBase and Extension Table Merge Windows PowerShell Perform a Migration Using a New InstanceUpgrade Process Phases Review the steps to create new of SQL ServerPhase 1 – Prepare to Upgrade organizations. Upgrade the Microsoft Dynamics CRMPhase 2 – Establish the Test Environment Describe the management tasks for 2011 Email RouterPhase 3 – Upgrade and Validate the Test existing organizations. Plan the Upgrade of Microsoft DynamicsEnvironment Describe how to add an existing CRM 2011 for OutlookPhase 4 – Upgrade and Validate the organization database to the deployment. Upgrade Microsoft Dynamics CRM 2011


Production Deployment Review Microsoft Dynamics CRM Server for OutlookPerform an In-Place Upgrade of Microsoft management tasks. Describe the base and extension tableDynamics CRM 2011 Server Describe how to update the Microsoft merge processPerform a Migration Using the Same Dynamics CRM web addresses. Review the high-level phases of anInstance of SQL Server Review Microsoft Dynamics CRM license upgrade process.Perform a Migration Using a New Instance information. Explain the need for a test environment.of SQL Server Describe the Microsoft Dynamics CRM Identify the need to validate an upgrade ofUpgrade the Microsoft Dynamics CRM 2011 Edition upgrade options. a test environment.Email Router Explore why the redeployment of Review the upgrade of the productionPlan the Upgrade of Microsoft Dynamics Microsoft Dynamics CRM is required. deployment.CRM 2011 for Outlook Examine Windows PowerShell for Describe an in-place upgrade of MicrosoftUpgrade Microsoft Dynamics CRM 2011 for performing deployment commands. Dynamics CRM.Outlook Base and Extension Table Merge Describe a migration upgrade of MicrosoftDescribe the base and extension table Upgrade Process Phases Dynamics CRM.merge process Phase 1 – Prepare to Upgrade Describe the upgrade of the MicrosoftReview the high-level phases of an upgrade Phase 2 – Establish the Test Dynamics CRM Email Router.process. Environment Email Tracking and CorrelationExplain the need for a test environment. Phase 3 – Upgrade and Validate the Test Mailbox MonitoringIdentify the need to validate an upgrade of a Environment Synchronization Methodstest environment. Phase 4 – Upgrade and Validate the Email Address ApprovalReview the upgrade of the production Production Deployment Overview of the Email Routerdeployment. Perform an In-Place Upgrade of Microsoft Install the Email Router and RuleDescribe an in-place upgrade of Microsoft Dynamics CRM 2011 Server Deployment WizardDynamics CRM. Perform a Migration Using the Same Configure the Email RouterDescribe a migration upgrade of Microsoft Instance of SQL Server Set Up a Forward Mailbox for the EmailDynamics CRM. Perform a Migration Using a New RouterDescribe the upgrade of the Microsoft Instance of SQL Server Deploy Inbox RulesDynamics CRM Email Router. Upgrade the Microsoft Dynamics CRM Install the Email Router on MultipleEmail Tracking and Correlation 2011 Email Router ComputersMailbox Monitoring Plan the Upgrade of Microsoft Dynamics TroubleshootingSynchronization Methods CRM 2011 for Outlook Overview of Server-Side SynchronizationEmail Address Approval Upgrade Microsoft Dynamics CRM 2011 Configure Server-Side SynchronizationOverview of the Email Router for Outlook Set Up a Forward Mailbox for Server-SideInstall the Email Router and Rule Describe the base and extension table SynchronizationDeployment Wizard merge process Migrate Email Router SettingsConfigure the Email Router Review the high-level phases of an Email Integration Service RoleSet Up a Forward Mailbox for the Email upgrade process. Test Email ConfigurationRouter Explain the need for a test environment. Synchronize Appointments, Contacts, andDeploy Inbox Rules Identify the need to validate an upgrade TasksInstall the Email Router on Multiple of a test environment. Explain email tracking and correlation.Computers Review the upgrade of the production Discover how mailboxes are monitored.Troubleshooting deployment. Describe the purpose of MicrosoftOverview of Server-Side Synchronization Describe an in-place upgrade of Microsoft Dynamics CRM mailbox records.Configure Server-Side Synchronization Dynamics CRM. Examine the email synchronizationSet Up a Forward Mailbox for Server-Side Describe a migration upgrade of options.Synchronization Microsoft Dynamics CRM. Review the requirement to approve emailMigrate Email Router Settings Describe the upgrade of the Microsoft addresses.Email Integration Service Role Dynamics CRM Email Router. Explain the role of the Microsoft DynamicsTest Email Configuration Email Tracking and Correlation CRM Email Router.Synchronize Appointments, Contacts, and Mailbox Monitoring Install the Microsoft Dynamics CRM EmailTasks Synchronization Methods Router.Explain email tracking and correlation. Email Address Approval Review the Email Router configurationDiscover how mailboxes are monitored. Overview of the Email Router options.Describe the purpose of Microsoft Dynamics Install the Email Router and Rule Create a forward mailbox.CRM mailbox records. Deployment Wizard Review the purpose of deployingExamine the email synchronization options. Configure the Email Router forwarding rules.Review the requirement to approve email Set Up a Forward Mailbox for the Email Review options for installing the Emailaddresses. Router Router on multiple computers.Explain the role of the Microsoft Dynamics Deploy Inbox Rules Review troubleshooting tips.CRM Email Router. Install the Email Router on Multiple Describe the role of Server-SideInstall the Microsoft Dynamics CRM Email Computers Synchronization.Router. Troubleshooting Configure Server-Side Synchronization.Review the Email Router configuration Overview of Server-Side Synchronization Test Server-Side Synchronization settings.options. Configure Server-Side Synchronization Installation RequirementsCreate a forward mailbox. Set Up a Forward Mailbox for Server-Side Deployment MethodsReview the purpose of deploying forwarding Synchronization Install Microsoft Dynamics CRM for


rules. Migrate Email Router Settings OutlookReview options for installing the Email Email Integration Service Role Configure Microsoft Dynamics CRM forRouter on multiple computers. Test Email Configuration OutlookReview troubleshooting tips. Synchronize Appointments, Contacts, Configure User Email SettingsDescribe the role of Server-Side and Tasks Install Microsoft Dynamics CRM forSynchronization. Explain email tracking and correlation. Outlook Using the Command LineConfigure Server-Side Synchronization. Discover how mailboxes are monitored. Using Microsoft Dynamics CRM forTest Server-Side Synchronization settings. Describe the purpose of Microsoft Outlook with Offline CapabilityInstallation Requirements Dynamics CRM mailbox records. Install Microsoft Dynamics CRM forDeployment Methods Examine the email synchronization Outlook.Install Microsoft Dynamics CRM for Outlook options. Identify the deployment methods forConfigure Microsoft Dynamics CRM for Review the requirement to approve email installing Microsoft Dynamics CRM forOutlook addresses. Outlook.Configure User Email Settings Explain the role of the Microsoft Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook Dynamics CRM Email Router. Outlook.Using the Command Line Install the Microsoft Dynamics CRM Configure Microsoft Dynamics CRM forUsing Microsoft Dynamics CRM for Outlook Email Router. Outlook to connect to Microsoft Dynamicswith Offline Capability Review the Email Router configuration CRM organizations.Install Microsoft Dynamics CRM for Outlook. options. Configure user settings and options relatedIdentify the deployment methods for Create a forward mailbox. to emails.installing Microsoft Dynamics CRM for Review the purpose of deploying Install Microsoft Dynamics CRM forOutlook. forwarding rules. Outlook using the command line.Install Microsoft Dynamics CRM for Outlook. Review options for installing the Email Review how Microsoft Dynamics CRM forConfigure Microsoft Dynamics CRM for Router on multiple computers. Outlook with offline capability works andOutlook to connect to Microsoft Dynamics Review troubleshooting tips. how to configure the offline database.CRM organizations. Describe the role of Server-Side Requirements for Configuring anConfigure user settings and options related Synchronization. Internet-Facing Deploymentto emails. Configure Server-Side Synchronization. CertificatesInstall Microsoft Dynamics CRM for Outlook Test Server-Side Synchronization Install Active Directory Federation Servicesusing the command line. settings. Configure AD FSReview how Microsoft Dynamics CRM for Installation Requirements Configure Claims-Based AuthenticationOutlook with offline capability works and how Deployment Methods Configure an IFDto configure the offline database. Install Microsoft Dynamics CRM for Describe the requirements for configuringRequirements for Configuring an Outlook an IFD.Internet-Facing Deployment Configure Microsoft Dynamics CRM for Review the certificates required for an IFD.Certificates Outlook Identify the steps to install Active DirectoryInstall Active Directory Federation Services Configure User Email Settings Federation Service.Configure AD FS Install Microsoft Dynamics CRM for Review the Active Directory FederationConfigure Claims-Based Authentication Outlook Using the Command Line Service configuration steps.Configure an IFD Using Microsoft Dynamics CRM for Review the steps to configureDescribe the requirements for configuring an Outlook with Offline Capability claims-based authentication in MicrosoftIFD. Install Microsoft Dynamics CRM for Dynamics CRM.Review the certificates required for an IFD. Outlook. Review the steps to configure an IFD inIdentify the steps to install Active Directory Identify the deployment methods for Microsoft Dynamics CRM.Federation Service. installing Microsoft Dynamics CRM for Manage System JobsReview the Active Directory Federation Outlook. Delete RecordsService configuration steps. Install Microsoft Dynamics CRM for Disaster RecoveryReview the steps to configure claims-based Outlook. Manage SQL Databasesauthentication in Microsoft Dynamics CRM. Configure Microsoft Dynamics CRM for TroubleshootingReview the steps to configure an IFD in Outlook to connect to Microsoft Configure TracingMicrosoft Dynamics CRM. Dynamics CRM organizations. Update Microsoft Dynamics CRMManage System Jobs Configure user settings and options Manage Data EncryptionDelete Records related to emails. Best Practices Analyzer (BPA)Disaster Recovery Install Microsoft Dynamics CRM for VSS Writer Service for Microsoft DynamicsManage SQL Databases Outlook using the command line. CRMTroubleshooting Review how Microsoft Dynamics CRM for MarketplaceConfigure Tracing Outlook with offline capability works and Examine how to manage system jobs.Update Microsoft Dynamics CRM how to configure the offline database. Show how to delete records using the BulkManage Data Encryption Requirements for Configuring an Delete Wizard.Best Practices Analyzer (BPA) Internet-Facing Deployment Discuss areas to consider for a disasterVSS Writer Service for Microsoft Dynamics Certificates recovery plan.CRM Install Active Directory Federation Describe tasks in Microsoft SQL ServerMarketplace Services that can improve performance.Examine how to manage system jobs. Configure AD FS Review ways to troubleshoot and diagnoseShow how to delete records using the Bulk Configure Claims-Based Authentication problems and monitor performance.Delete Wizard. Configure an IFD Examine how to configure tracing.


Discuss areas to consider for a disaster Describe the requirements for configuring Describe how to update Microsoftrecovery plan. an IFD. Dynamics CRM.Describe tasks in Microsoft SQL Server that Review the certificates required for an Examine data encryption.can improve performance. IFD. Describe the Best Practices Analyzer.Review ways to troubleshoot and diagnose Identify the steps to install Active Describe the VSS Writer Service forproblems and monitor performance. Directory Federation Service. Microsoft Dynamics CRM.Examine how to configure tracing. Review the Active Directory Federation Examine the Microsoft DynamicsDescribe how to update Microsoft Dynamics Service configuration steps. marketplace.CRM. Review the steps to configure Network Load BalancingExamine data encryption. claims-based authentication in Microsoft Clustering Microsoft SQL ServerDescribe the Best Practices Analyzer. Dynamics CRM. Other SQL Server High-AvailabilityDescribe the VSS Writer Service for Review the steps to configure an IFD in SolutionsMicrosoft Dynamics CRM. Microsoft Dynamics CRM. High-Availability Options for OtherExamine the Microsoft Dynamics Manage System Jobs Supporting Componentsmarketplace. Delete RecordsNetwork Load Balancing Disaster RecoveryClustering Microsoft SQL Server Manage SQL Databases lineOther SQL Server High-Availability Solutions Troubleshooting On-Premises Licensing ModelHigh-Availability Options for Other Configure Tracing Online Licensing ModelSupporting Components Update Microsoft Dynamics CRM Supporting Technologies

Manage Data Encryption Microsoft Dynamics CRM ServerBest Practices Analyzer (BPA) Accessing Microsoft Dynamics CRM

line VSS Writer Service for Microsoft Microsoft Dynamics CRM for OfficeOn-Premises Licensing Model Dynamics CRM OutlookOnline Licensing Model Marketplace Managing EmailsSupporting Technologies Examine how to manage system jobs. Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM Server Show how to delete records using the ExtensionsAccessing Microsoft Dynamics CRM Bulk Delete Wizard. Microsoft Dynamics CRM Language PacksMicrosoft Dynamics CRM for Office Outlook Discuss areas to consider for a disaster Planning OverviewManaging Emails recovery plan. Describe the licensing model and clientMicrosoft Dynamics CRM Reporting Describe tasks in Microsoft SQL Server access license types.Extensions that can improve performance. Provide an overview of the supportingMicrosoft Dynamics CRM Language Packs Review ways to troubleshoot and technologies.Planning Overview diagnose problems and monitor Examine the role of the MicrosoftDescribe the licensing model and client performance. Dynamics CRM Server in a Microsoftaccess license types. Examine how to configure tracing. Dynamics CRM deployment.Provide an overview of the supporting Describe how to update Microsoft Describe the ways to access Microsofttechnologies. Dynamics CRM. Dynamics CRM.Examine the role of the Microsoft Dynamics Examine data encryption. Identify the differences between the twoCRM Server in a Microsoft Dynamics CRM Describe the Best Practices Analyzer. modes of Microsoft Dynamics CRM fordeployment. Describe the VSS Writer Service for Office Outlook.Describe the ways to access Microsoft Microsoft Dynamics CRM. Review the options for managing emails.Dynamics CRM. Examine the Microsoft Dynamics Review the role of Microsoft DynamicsIdentify the differences between the two marketplace. CRM Reporting Extensions.modes of Microsoft Dynamics CRM for Network Load Balancing Review the role of Microsoft DynamicsOffice Outlook. Clustering Microsoft SQL Server CRM Language Packs.Review the options for managing emails. Other SQL Server High-Availability Microsoft SQL Server RequirementsReview the role of Microsoft Dynamics CRM Solutions Active Directory RequirementsReporting Extensions. High-Availability Options for Other Components Installed During Server SetupReview the role of Microsoft Dynamics CRM Supporting Components Microsoft Dynamics CRM WebsiteLanguage Packs. Required Installation Rights for MicrosoftMicrosoft SQL Server Requirements Dynamics CRM ServerActive Directory Requirements line Supported Server TopologiesComponents Installed During Server Setup On-Premises Licensing Model Install Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM Website Online Licensing Model Installation TroubleshootingRequired Installation Rights for Microsoft Supporting Technologies Post-Installation TasksDynamics CRM Server Microsoft Dynamics CRM Server Install Microsoft Dynamics CRM Using theSupported Server Topologies Accessing Microsoft Dynamics CRM Command LineInstall Microsoft Dynamics CRM Server Microsoft Dynamics CRM for Office Deploy Microsoft Dynamics CRM OnlineInstallation Troubleshooting Outlook Describe the hardware and softwarePost-Installation Tasks Managing Emails requirements for the Microsoft SQL Server.Install Microsoft Dynamics CRM Using the Microsoft Dynamics CRM Reporting Identify the components that are installedCommand Line Extensions during Microsoft Dynamics CRM ServerDeploy Microsoft Dynamics CRM Online Microsoft Dynamics CRM Language Setup.Describe the hardware and software Packs Review the options for creating therequirements for the Microsoft SQL Server. Planning Overview Microsoft Dynamics CRM Server website.


Identify the components that are installed Describe the licensing model and client Review the rights required to installduring Microsoft Dynamics CRM Server access license types. Microsoft Dynamics CRM Server.Setup. Provide an overview of the supporting Install Microsoft Dynamics CRM Server.Review the options for creating the Microsoft technologies. Review installation troubleshooting andDynamics CRM Server website. Examine the role of the Microsoft identify known issues.Review the rights required to install Dynamics CRM Server in a Microsoft Identify the tasks and configurationMicrosoft Dynamics CRM Server. Dynamics CRM deployment. settings that are completed after theInstall Microsoft Dynamics CRM Server. Describe the ways to access Microsoft installation of Microsoft Dynamics CRMReview installation troubleshooting and Dynamics CRM. Server.identify known issues. Identify the differences between the two Describe how to install Microsoft DynamicsIdentify the tasks and configuration settings modes of Microsoft Dynamics CRM for CRM using the command line.that are completed after the installation of Office Outlook. Describe how sample data can be addedMicrosoft Dynamics CRM Server. Review the options for managing emails. to a Microsoft Dynamics CRMDescribe how to install Microsoft Dynamics Review the role of Microsoft Dynamics implementation.CRM using the command line. CRM Reporting Extensions. Microsoft Dynamics CRM ReportingDescribe how sample data can be added to Review the role of Microsoft Dynamics Extensionsa Microsoft Dynamics CRM implementation. CRM Language Packs. Requirements for Microsoft DynamicsMicrosoft Dynamics CRM Reporting Microsoft SQL Server Requirements CRM Reporting ExtensionsExtensions Active Directory Requirements Microsoft Dynamics CRM Report AuthoringRequirements for Microsoft Dynamics CRM Components Installed During Server ExtensionReporting Extensions Setup Install Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM Report Authoring Microsoft Dynamics CRM Website ExtensionsExtension Required Installation Rights for Microsoft Review when Microsoft Dynamics CRMInstall Microsoft Dynamics CRM Reporting Dynamics CRM Server Reporting Extensions is required.Extensions Supported Server Topologies Identify the requirements for installingReview when Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server Microsoft Dynamic CRM ReportingReporting Extensions is required. Installation Troubleshooting Extensions.Identify the requirements for installing Post-Installation Tasks Review when Microsoft Dynamics CRMMicrosoft Dynamic CRM Reporting Install Microsoft Dynamics CRM Using Report Authoring Extension is required.Extensions. the Command Line Deployment AdministratorsReview when Microsoft Dynamics CRM Deploy Microsoft Dynamics CRM Online Create a New OrganizationReport Authoring Extension is required. Describe the hardware and software Manage Existing OrganizationsDeployment Administrators requirements for the Microsoft SQL Manage ServersCreate a New Organization Server. Configure Access from the InternetManage Existing Organizations Identify the components that are installed Update Web AddressesManage Servers during Microsoft Dynamics CRM Server View License InformationConfigure Access from the Internet Setup. Upgrade the Microsoft Dynamics CRMUpdate Web Addresses Review the options for creating the EditionView License Information Microsoft Dynamics CRM Server website. Redeploy Microsoft Dynamics CRMUpgrade the Microsoft Dynamics CRM Review the rights required to install Import OrganizationsEdition Microsoft Dynamics CRM Server. Administer the Deployment UsingRedeploy Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server. Windows PowerShellImport Organizations Review installation troubleshooting and Review the steps to create newAdminister the Deployment Using Windows identify known issues. organizations.PowerShell Identify the tasks and configuration Describe the management tasks forReview the steps to create new settings that are completed after the existing organizations.organizations. installation of Microsoft Dynamics CRM Describe how to add an existingDescribe the management tasks for existing Server. organization database to the deployment.organizations. Describe how to install Microsoft Review Microsoft Dynamics CRM ServerDescribe how to add an existing organization Dynamics CRM using the command line. management tasks.database to the deployment. Describe how sample data can be added Describe how to update the MicrosoftReview Microsoft Dynamics CRM Server to a Microsoft Dynamics CRM Dynamics CRM web addresses.management tasks. implementation. Review Microsoft Dynamics CRM licenseDescribe how to update the Microsoft Microsoft Dynamics CRM Reporting information.Dynamics CRM web addresses. Extensions Describe the Microsoft Dynamics CRMReview Microsoft Dynamics CRM license Requirements for Microsoft Dynamics Edition upgrade options.information. CRM Reporting Extensions Explore why the redeployment of MicrosoftDescribe the Microsoft Dynamics CRM Microsoft Dynamics CRM Report Dynamics CRM is required.Edition upgrade options. Authoring Extension Examine Windows PowerShell forExplore why the redeployment of Microsoft Install Microsoft Dynamics CRM performing deployment commands.Dynamics CRM is required. Reporting Extensions Base and Extension Table MergeExamine Windows PowerShell for Review when Microsoft Dynamics CRM Upgrade Process Phasesperforming deployment commands. Reporting Extensions is required. Phase 1 – Prepare to UpgradeBase and Extension Table Merge Identify the requirements for installing Phase 2 – Establish the Test EnvironmentUpgrade Process Phases Microsoft Dynamic CRM Reporting Phase 3 – Upgrade and Validate the TestPhase 1 – Prepare to Upgrade Extensions. Environment


Phase 2 – Establish the Test Environment Review when Microsoft Dynamics CRM Phase 4 – Upgrade and Validate thePhase 3 – Upgrade and Validate the Test Report Authoring Extension is required. Production DeploymentEnvironment Deployment Administrators Perform an In-Place Upgrade of MicrosoftPhase 4 – Upgrade and Validate the Create a New Organization Dynamics CRM 2011 ServerProduction Deployment Manage Existing Organizations Perform a Migration Using the SamePerform an In-Place Upgrade of Microsoft Manage Servers Instance of SQL ServerDynamics CRM 2011 Server Configure Access from the Internet Perform a Migration Using a New InstancePerform a Migration Using the Same Update Web Addresses of SQL ServerInstance of SQL Server View License Information Upgrade the Microsoft Dynamics CRMPerform a Migration Using a New Instance Upgrade the Microsoft Dynamics CRM 2011 Email Routerof SQL Server Edition Plan the Upgrade of Microsoft DynamicsUpgrade the Microsoft Dynamics CRM 2011 Redeploy Microsoft Dynamics CRM CRM 2011 for OutlookEmail Router Import Organizations Upgrade Microsoft Dynamics CRM 2011Plan the Upgrade of Microsoft Dynamics Administer the Deployment Using for OutlookCRM 2011 for Outlook Windows PowerShell Describe the base and extension tableUpgrade Microsoft Dynamics CRM 2011 for Review the steps to create new merge processOutlook organizations. Review the high-level phases of anDescribe the base and extension table Describe the management tasks for upgrade process.merge process existing organizations. Explain the need for a test environment.Review the high-level phases of an upgrade Describe how to add an existing Identify the need to validate an upgrade ofprocess. organization database to the deployment. a test environment.Explain the need for a test environment. Review Microsoft Dynamics CRM Server Review the upgrade of the productionIdentify the need to validate an upgrade of a management tasks. deployment.test environment. Describe how to update the Microsoft Describe an in-place upgrade of MicrosoftReview the upgrade of the production Dynamics CRM web addresses. Dynamics CRM.deployment. Review Microsoft Dynamics CRM license Describe a migration upgrade of MicrosoftDescribe an in-place upgrade of Microsoft information. Dynamics CRM.Dynamics CRM. Describe the Microsoft Dynamics CRM Describe the upgrade of the MicrosoftDescribe a migration upgrade of Microsoft Edition upgrade options. Dynamics CRM Email Router.Dynamics CRM. Explore why the redeployment of Email Tracking and CorrelationDescribe the upgrade of the Microsoft Microsoft Dynamics CRM is required. Mailbox MonitoringDynamics CRM Email Router. Examine Windows PowerShell for Synchronization MethodsEmail Tracking and Correlation performing deployment commands. Email Address ApprovalMailbox Monitoring Base and Extension Table Merge Overview of the Email RouterSynchronization Methods Upgrade Process Phases Install the Email Router and RuleEmail Address Approval Phase 1 – Prepare to Upgrade Deployment WizardOverview of the Email Router Phase 2 – Establish the Test Configure the Email RouterInstall the Email Router and Rule Environment Set Up a Forward Mailbox for the EmailDeployment Wizard Phase 3 – Upgrade and Validate the Test RouterConfigure the Email Router Environment Deploy Inbox RulesSet Up a Forward Mailbox for the Email Phase 4 – Upgrade and Validate the Install the Email Router on MultipleRouter Production Deployment ComputersDeploy Inbox Rules Perform an In-Place Upgrade of Microsoft TroubleshootingInstall the Email Router on Multiple Dynamics CRM 2011 Server Overview of Server-Side SynchronizationComputers Perform a Migration Using the Same Configure Server-Side SynchronizationTroubleshooting Instance of SQL Server Set Up a Forward Mailbox for Server-SideOverview of Server-Side Synchronization Perform a Migration Using a New SynchronizationConfigure Server-Side Synchronization Instance of SQL Server Migrate Email Router SettingsSet Up a Forward Mailbox for Server-Side Upgrade the Microsoft Dynamics CRM Email Integration Service RoleSynchronization 2011 Email Router Test Email ConfigurationMigrate Email Router Settings Plan the Upgrade of Microsoft Dynamics Synchronize Appointments, Contacts, andEmail Integration Service Role CRM 2011 for Outlook TasksTest Email Configuration Upgrade Microsoft Dynamics CRM 2011 Explain email tracking and correlation.Synchronize Appointments, Contacts, and for Outlook Discover how mailboxes are monitored.Tasks Describe the base and extension table Describe the purpose of MicrosoftExplain email tracking and correlation. merge process Dynamics CRM mailbox records.Discover how mailboxes are monitored. Review the high-level phases of an Examine the email synchronizationDescribe the purpose of Microsoft Dynamics upgrade process. options.CRM mailbox records. Explain the need for a test environment. Review the requirement to approve emailExamine the email synchronization options. Identify the need to validate an upgrade addresses.Review the requirement to approve email of a test environment. Explain the role of the Microsoft Dynamicsaddresses. Review the upgrade of the production CRM Email Router.Explain the role of the Microsoft Dynamics deployment. Install the Microsoft Dynamics CRM EmailCRM Email Router. Describe an in-place upgrade of Microsoft Router.Install the Microsoft Dynamics CRM Email Dynamics CRM. Review the Email Router configurationRouter. Describe a migration upgrade of options.


Review the Email Router configuration Microsoft Dynamics CRM. Create a forward mailbox.options. Describe the upgrade of the Microsoft Review the purpose of deployingCreate a forward mailbox. Dynamics CRM Email Router. forwarding rules.Review the purpose of deploying forwarding Email Tracking and Correlation Review options for installing the Emailrules. Mailbox Monitoring Router on multiple computers.Review options for installing the Email Synchronization Methods Review troubleshooting tips.Router on multiple computers. Email Address Approval Describe the role of Server-SideReview troubleshooting tips. Overview of the Email Router Synchronization.Describe the role of Server-Side Install the Email Router and Rule Configure Server-Side Synchronization.Synchronization. Deployment Wizard Test Server-Side Synchronization settings.Configure Server-Side Synchronization. Configure the Email Router Installation RequirementsTest Server-Side Synchronization settings. Set Up a Forward Mailbox for the Email Deployment MethodsInstallation Requirements Router Install Microsoft Dynamics CRM forDeployment Methods Deploy Inbox Rules OutlookInstall Microsoft Dynamics CRM for Outlook Install the Email Router on Multiple Configure Microsoft Dynamics CRM forConfigure Microsoft Dynamics CRM for Computers OutlookOutlook Troubleshooting Configure User Email SettingsConfigure User Email Settings Overview of Server-Side Synchronization Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook Configure Server-Side Synchronization Outlook Using the Command LineUsing the Command Line Set Up a Forward Mailbox for Server-Side Using Microsoft Dynamics CRM forUsing Microsoft Dynamics CRM for Outlook Synchronization Outlook with Offline Capabilitywith Offline Capability Migrate Email Router Settings Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook. Email Integration Service Role Outlook.Identify the deployment methods for Test Email Configuration Identify the deployment methods forinstalling Microsoft Dynamics CRM for Synchronize Appointments, Contacts, installing Microsoft Dynamics CRM forOutlook. and Tasks Outlook.Install Microsoft Dynamics CRM for Outlook. Explain email tracking and correlation. Install Microsoft Dynamics CRM forConfigure Microsoft Dynamics CRM for Discover how mailboxes are monitored. Outlook.Outlook to connect to Microsoft Dynamics Describe the purpose of Microsoft Configure Microsoft Dynamics CRM forCRM organizations. Dynamics CRM mailbox records. Outlook to connect to Microsoft DynamicsConfigure user settings and options related Examine the email synchronization CRM organizations.to emails. options. Configure user settings and options relatedInstall Microsoft Dynamics CRM for Outlook Review the requirement to approve email to emails.using the command line. addresses. Install Microsoft Dynamics CRM forReview how Microsoft Dynamics CRM for Explain the role of the Microsoft Outlook using the command line.Outlook with offline capability works and how Dynamics CRM Email Router. Review how Microsoft Dynamics CRM forto configure the offline database. Install the Microsoft Dynamics CRM Outlook with offline capability works andRequirements for Configuring an Email Router. how to configure the offline database.Internet-Facing Deployment Review the Email Router configuration Requirements for Configuring anCertificates options. Internet-Facing DeploymentInstall Active Directory Federation Services Create a forward mailbox. CertificatesConfigure AD FS Review the purpose of deploying Install Active Directory Federation ServicesConfigure Claims-Based Authentication forwarding rules. Configure AD FSConfigure an IFD Review options for installing the Email Configure Claims-Based AuthenticationDescribe the requirements for configuring an Router on multiple computers. Configure an IFDIFD. Review troubleshooting tips. Describe the requirements for configuringReview the certificates required for an IFD. Describe the role of Server-Side an IFD.Identify the steps to install Active Directory Synchronization. Review the certificates required for an IFD.Federation Service. Configure Server-Side Synchronization. Identify the steps to install Active DirectoryReview the Active Directory Federation Test Server-Side Synchronization Federation Service.Service configuration steps. settings. Review the Active Directory FederationReview the steps to configure claims-based Installation Requirements Service configuration steps.authentication in Microsoft Dynamics CRM. Deployment Methods Review the steps to configureReview the steps to configure an IFD in Install Microsoft Dynamics CRM for claims-based authentication in MicrosoftMicrosoft Dynamics CRM. Outlook Dynamics CRM.Manage System Jobs Configure Microsoft Dynamics CRM for Review the steps to configure an IFD inDelete Records Outlook Microsoft Dynamics CRM.Disaster Recovery Configure User Email Settings Manage System JobsManage SQL Databases Install Microsoft Dynamics CRM for Delete RecordsTroubleshooting Outlook Using the Command Line Disaster RecoveryConfigure Tracing Using Microsoft Dynamics CRM for Manage SQL DatabasesUpdate Microsoft Dynamics CRM Outlook with Offline Capability TroubleshootingManage Data Encryption Install Microsoft Dynamics CRM for Configure TracingBest Practices Analyzer (BPA) Outlook. Update Microsoft Dynamics CRMVSS Writer Service for Microsoft Dynamics Identify the deployment methods for Manage Data EncryptionCRM installing Microsoft Dynamics CRM for Best Practices Analyzer (BPA)


Marketplace Outlook. VSS Writer Service for Microsoft DynamicsExamine how to manage system jobs. Install Microsoft Dynamics CRM for CRMShow how to delete records using the Bulk Outlook. MarketplaceDelete Wizard. Configure Microsoft Dynamics CRM for Examine how to manage system jobs.Discuss areas to consider for a disaster Outlook to connect to Microsoft Show how to delete records using the Bulkrecovery plan. Dynamics CRM organizations. Delete Wizard.Describe tasks in Microsoft SQL Server that Configure user settings and options Discuss areas to consider for a disastercan improve performance. related to emails. recovery plan.Review ways to troubleshoot and diagnose Install Microsoft Dynamics CRM for Describe tasks in Microsoft SQL Serverproblems and monitor performance. Outlook using the command line. that can improve performance.Examine how to configure tracing. Review how Microsoft Dynamics CRM for Review ways to troubleshoot and diagnoseDescribe how to update Microsoft Dynamics Outlook with offline capability works and problems and monitor performance.CRM. how to configure the offline database. Examine how to configure tracing.Examine data encryption. Requirements for Configuring an Describe how to update MicrosoftDescribe the Best Practices Analyzer. Internet-Facing Deployment Dynamics CRM.Describe the VSS Writer Service for Certificates Examine data encryption.Microsoft Dynamics CRM. Install Active Directory Federation Describe the Best Practices Analyzer.Examine the Microsoft Dynamics Services Describe the VSS Writer Service formarketplace. Configure AD FS Microsoft Dynamics CRM.Network Load Balancing Configure Claims-Based Authentication Examine the Microsoft DynamicsClustering Microsoft SQL Server Configure an IFD marketplace.Other SQL Server High-Availability Solutions Describe the requirements for configuring Network Load BalancingHigh-Availability Options for Other an IFD. Clustering Microsoft SQL ServerSupporting Components Review the certificates required for an Other SQL Server High-Availability

IFD. SolutionsIdentify the steps to install Active High-Availability Options for Other

line Directory Federation Service. Supporting ComponentsOn-Premises Licensing Model Review the Active Directory FederationOnline Licensing Model Service configuration steps.Supporting Technologies Review the steps to configure lineMicrosoft Dynamics CRM Server claims-based authentication in Microsoft On-Premises Licensing ModelAccessing Microsoft Dynamics CRM Dynamics CRM. Online Licensing ModelMicrosoft Dynamics CRM for Office Outlook Review the steps to configure an IFD in Supporting TechnologiesManaging Emails Microsoft Dynamics CRM. Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM Reporting Manage System Jobs Accessing Microsoft Dynamics CRMExtensions Delete Records Microsoft Dynamics CRM for OfficeMicrosoft Dynamics CRM Language Packs Disaster Recovery OutlookPlanning Overview Manage SQL Databases Managing EmailsDescribe the licensing model and client Troubleshooting Microsoft Dynamics CRM Reportingaccess license types. Configure Tracing ExtensionsProvide an overview of the supporting Update Microsoft Dynamics CRM Microsoft Dynamics CRM Language Packstechnologies. Manage Data Encryption Planning OverviewExamine the role of the Microsoft Dynamics Best Practices Analyzer (BPA) Describe the licensing model and clientCRM Server in a Microsoft Dynamics CRM VSS Writer Service for Microsoft access license types.deployment. Dynamics CRM Provide an overview of the supportingDescribe the ways to access Microsoft Marketplace technologies.Dynamics CRM. Examine how to manage system jobs. Examine the role of the MicrosoftIdentify the differences between the two Show how to delete records using the Dynamics CRM Server in a Microsoftmodes of Microsoft Dynamics CRM for Bulk Delete Wizard. Dynamics CRM deployment.Office Outlook. Discuss areas to consider for a disaster Describe the ways to access MicrosoftReview the options for managing emails. recovery plan. Dynamics CRM.Review the role of Microsoft Dynamics CRM Describe tasks in Microsoft SQL Server Identify the differences between the twoReporting Extensions. that can improve performance. modes of Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM Review ways to troubleshoot and Office Outlook.Language Packs. diagnose problems and monitor Review the options for managing emails.Microsoft SQL Server Requirements performance. Review the role of Microsoft DynamicsActive Directory Requirements Examine how to configure tracing. CRM Reporting Extensions.Components Installed During Server Setup Describe how to update Microsoft Review the role of Microsoft DynamicsMicrosoft Dynamics CRM Website Dynamics CRM. CRM Language Packs.Required Installation Rights for Microsoft Examine data encryption. Microsoft SQL Server RequirementsDynamics CRM Server Describe the Best Practices Analyzer. Active Directory RequirementsSupported Server Topologies Describe the VSS Writer Service for Components Installed During Server SetupInstall Microsoft Dynamics CRM Server Microsoft Dynamics CRM. Microsoft Dynamics CRM WebsiteInstallation Troubleshooting Examine the Microsoft Dynamics Required Installation Rights for MicrosoftPost-Installation Tasks marketplace. Dynamics CRM ServerInstall Microsoft Dynamics CRM Using the Network Load Balancing Supported Server Topologies


Command Line Clustering Microsoft SQL Server Install Microsoft Dynamics CRM ServerDeploy Microsoft Dynamics CRM Online Other SQL Server High-Availability Installation TroubleshootingDescribe the hardware and software Solutions Post-Installation Tasksrequirements for the Microsoft SQL Server. High-Availability Options for Other Install Microsoft Dynamics CRM Using theIdentify the components that are installed Supporting Components Command Lineduring Microsoft Dynamics CRM Server Deploy Microsoft Dynamics CRM OnlineSetup. Describe the hardware and softwareReview the options for creating the Microsoft line requirements for the Microsoft SQL Server.Dynamics CRM Server website. On-Premises Licensing Model Identify the components that are installedReview the rights required to install Online Licensing Model during Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM Server. Supporting Technologies Setup.Install Microsoft Dynamics CRM Server. Microsoft Dynamics CRM Server Review the options for creating theReview installation troubleshooting and Accessing Microsoft Dynamics CRM Microsoft Dynamics CRM Server website.identify known issues. Microsoft Dynamics CRM for Office Review the rights required to installIdentify the tasks and configuration settings Outlook Microsoft Dynamics CRM Server.that are completed after the installation of Managing Emails Install Microsoft Dynamics CRM Server.Microsoft Dynamics CRM Server. Microsoft Dynamics CRM Reporting Review installation troubleshooting andDescribe how to install Microsoft Dynamics Extensions identify known issues.CRM using the command line. Microsoft Dynamics CRM Language Identify the tasks and configurationDescribe how sample data can be added to Packs settings that are completed after thea Microsoft Dynamics CRM implementation. Planning Overview installation of Microsoft Dynamics CRMMicrosoft Dynamics CRM Reporting Describe the licensing model and client Server.Extensions access license types. Describe how to install Microsoft DynamicsRequirements for Microsoft Dynamics CRM Provide an overview of the supporting CRM using the command line.Reporting Extensions technologies. Describe how sample data can be addedMicrosoft Dynamics CRM Report Authoring Examine the role of the Microsoft to a Microsoft Dynamics CRMExtension Dynamics CRM Server in a Microsoft implementation.Install Microsoft Dynamics CRM Reporting Dynamics CRM deployment. Microsoft Dynamics CRM ReportingExtensions Describe the ways to access Microsoft ExtensionsReview when Microsoft Dynamics CRM Dynamics CRM. Requirements for Microsoft DynamicsReporting Extensions is required. Identify the differences between the two CRM Reporting ExtensionsIdentify the requirements for installing modes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Report AuthoringMicrosoft Dynamic CRM Reporting Office Outlook. ExtensionExtensions. Review the options for managing emails. Install Microsoft Dynamics CRM ReportingReview when Microsoft Dynamics CRM Review the role of Microsoft Dynamics ExtensionsReport Authoring Extension is required. CRM Reporting Extensions. Review when Microsoft Dynamics CRMDeployment Administrators Review the role of Microsoft Dynamics Reporting Extensions is required.Create a New Organization CRM Language Packs. Identify the requirements for installingManage Existing Organizations Microsoft SQL Server Requirements Microsoft Dynamic CRM ReportingManage Servers Active Directory Requirements Extensions.Configure Access from the Internet Components Installed During Server Review when Microsoft Dynamics CRMUpdate Web Addresses Setup Report Authoring Extension is required.View License Information Microsoft Dynamics CRM Website Deployment AdministratorsUpgrade the Microsoft Dynamics CRM Required Installation Rights for Microsoft Create a New OrganizationEdition Dynamics CRM Server Manage Existing OrganizationsRedeploy Microsoft Dynamics CRM Supported Server Topologies Manage ServersImport Organizations Install Microsoft Dynamics CRM Server Configure Access from the InternetAdminister the Deployment Using Windows Installation Troubleshooting Update Web AddressesPowerShell Post-Installation Tasks View License InformationReview the steps to create new Install Microsoft Dynamics CRM Using Upgrade the Microsoft Dynamics CRMorganizations. the Command Line EditionDescribe the management tasks for existing Deploy Microsoft Dynamics CRM Online Redeploy Microsoft Dynamics CRMorganizations. Describe the hardware and software Import OrganizationsDescribe how to add an existing organization requirements for the Microsoft SQL Administer the Deployment Usingdatabase to the deployment. Server. Windows PowerShellReview Microsoft Dynamics CRM Server Identify the components that are installed Review the steps to create newmanagement tasks. during Microsoft Dynamics CRM Server organizations.Describe how to update the Microsoft Setup. Describe the management tasks forDynamics CRM web addresses. Review the options for creating the existing organizations.Review Microsoft Dynamics CRM license Microsoft Dynamics CRM Server website. Describe how to add an existinginformation. Review the rights required to install organization database to the deployment.Describe the Microsoft Dynamics CRM Microsoft Dynamics CRM Server. Review Microsoft Dynamics CRM ServerEdition upgrade options. Install Microsoft Dynamics CRM Server. management tasks.Explore why the redeployment of Microsoft Review installation troubleshooting and Describe how to update the MicrosoftDynamics CRM is required. identify known issues. Dynamics CRM web addresses.Examine Windows PowerShell for Identify the tasks and configuration Review Microsoft Dynamics CRM license


performing deployment commands. settings that are completed after the information.Base and Extension Table Merge installation of Microsoft Dynamics CRM Describe the Microsoft Dynamics CRMUpgrade Process Phases Server. Edition upgrade options.Phase 1 – Prepare to Upgrade Describe how to install Microsoft Explore why the redeployment of MicrosoftPhase 2 – Establish the Test Environment Dynamics CRM using the command line. Dynamics CRM is required.Phase 3 – Upgrade and Validate the Test Describe how sample data can be added Examine Windows PowerShell forEnvironment to a Microsoft Dynamics CRM performing deployment commands.Phase 4 – Upgrade and Validate the implementation. Base and Extension Table MergeProduction Deployment Microsoft Dynamics CRM Reporting Upgrade Process PhasesPerform an In-Place Upgrade of Microsoft Extensions Phase 1 – Prepare to UpgradeDynamics CRM 2011 Server Requirements for Microsoft Dynamics Phase 2 – Establish the Test EnvironmentPerform a Migration Using the Same CRM Reporting Extensions Phase 3 – Upgrade and Validate the TestInstance of SQL Server Microsoft Dynamics CRM Report EnvironmentPerform a Migration Using a New Instance Authoring Extension Phase 4 – Upgrade and Validate theof SQL Server Install Microsoft Dynamics CRM Production DeploymentUpgrade the Microsoft Dynamics CRM 2011 Reporting Extensions Perform an In-Place Upgrade of MicrosoftEmail Router Review when Microsoft Dynamics CRM Dynamics CRM 2011 ServerPlan the Upgrade of Microsoft Dynamics Reporting Extensions is required. Perform a Migration Using the SameCRM 2011 for Outlook Identify the requirements for installing Instance of SQL ServerUpgrade Microsoft Dynamics CRM 2011 for Microsoft Dynamic CRM Reporting Perform a Migration Using a New InstanceOutlook Extensions. of SQL ServerDescribe the base and extension table Review when Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMmerge process Report Authoring Extension is required. 2011 Email RouterReview the high-level phases of an upgrade Deployment Administrators Plan the Upgrade of Microsoft Dynamicsprocess. Create a New Organization CRM 2011 for OutlookExplain the need for a test environment. Manage Existing Organizations Upgrade Microsoft Dynamics CRM 2011Identify the need to validate an upgrade of a Manage Servers for Outlooktest environment. Configure Access from the Internet Describe the base and extension tableReview the upgrade of the production Update Web Addresses merge processdeployment. View License Information Review the high-level phases of anDescribe an in-place upgrade of Microsoft Upgrade the Microsoft Dynamics CRM upgrade process.Dynamics CRM. Edition Explain the need for a test environment.Describe a migration upgrade of Microsoft Redeploy Microsoft Dynamics CRM Identify the need to validate an upgrade ofDynamics CRM. Import Organizations a test environment.Describe the upgrade of the Microsoft Administer the Deployment Using Review the upgrade of the productionDynamics CRM Email Router. Windows PowerShell deployment.Email Tracking and Correlation Review the steps to create new Describe an in-place upgrade of MicrosoftMailbox Monitoring organizations. Dynamics CRM.Synchronization Methods Describe the management tasks for Describe a migration upgrade of MicrosoftEmail Address Approval existing organizations. Dynamics CRM.Overview of the Email Router Describe how to add an existing Describe the upgrade of the MicrosoftInstall the Email Router and Rule organization database to the deployment. Dynamics CRM Email Router.Deployment Wizard Review Microsoft Dynamics CRM Server Email Tracking and CorrelationConfigure the Email Router management tasks. Mailbox MonitoringSet Up a Forward Mailbox for the Email Describe how to update the Microsoft Synchronization MethodsRouter Dynamics CRM web addresses. Email Address ApprovalDeploy Inbox Rules Review Microsoft Dynamics CRM license Overview of the Email RouterInstall the Email Router on Multiple information. Install the Email Router and RuleComputers Describe the Microsoft Dynamics CRM Deployment WizardTroubleshooting Edition upgrade options. Configure the Email RouterOverview of Server-Side Synchronization Explore why the redeployment of Set Up a Forward Mailbox for the EmailConfigure Server-Side Synchronization Microsoft Dynamics CRM is required. RouterSet Up a Forward Mailbox for Server-Side Examine Windows PowerShell for Deploy Inbox RulesSynchronization performing deployment commands. Install the Email Router on MultipleMigrate Email Router Settings Base and Extension Table Merge ComputersEmail Integration Service Role Upgrade Process Phases TroubleshootingTest Email Configuration Phase 1 – Prepare to Upgrade Overview of Server-Side SynchronizationSynchronize Appointments, Contacts, and Phase 2 – Establish the Test Configure Server-Side SynchronizationTasks Environment Set Up a Forward Mailbox for Server-SideExplain email tracking and correlation. Phase 3 – Upgrade and Validate the Test SynchronizationDiscover how mailboxes are monitored. Environment Migrate Email Router SettingsDescribe the purpose of Microsoft Dynamics Phase 4 – Upgrade and Validate the Email Integration Service RoleCRM mailbox records. Production Deployment Test Email ConfigurationExamine the email synchronization options. Perform an In-Place Upgrade of Microsoft Synchronize Appointments, Contacts, andReview the requirement to approve email Dynamics CRM 2011 Server Tasksaddresses. Perform a Migration Using the Same Explain email tracking and correlation.


Explain the role of the Microsoft Dynamics Instance of SQL Server Discover how mailboxes are monitored.CRM Email Router. Perform a Migration Using a New Describe the purpose of MicrosoftInstall the Microsoft Dynamics CRM Email Instance of SQL Server Dynamics CRM mailbox records.Router. Upgrade the Microsoft Dynamics CRM Examine the email synchronizationReview the Email Router configuration 2011 Email Router options.options. Plan the Upgrade of Microsoft Dynamics Review the requirement to approve emailCreate a forward mailbox. CRM 2011 for Outlook addresses.Review the purpose of deploying forwarding Upgrade Microsoft Dynamics CRM 2011 Explain the role of the Microsoft Dynamicsrules. for Outlook CRM Email Router.Review options for installing the Email Describe the base and extension table Install the Microsoft Dynamics CRM EmailRouter on multiple computers. merge process Router.Review troubleshooting tips. Review the high-level phases of an Review the Email Router configurationDescribe the role of Server-Side upgrade process. options.Synchronization. Explain the need for a test environment. Create a forward mailbox.Configure Server-Side Synchronization. Identify the need to validate an upgrade Review the purpose of deployingTest Server-Side Synchronization settings. of a test environment. forwarding rules.Installation Requirements Review the upgrade of the production Review options for installing the EmailDeployment Methods deployment. Router on multiple computers.Install Microsoft Dynamics CRM for Outlook Describe an in-place upgrade of Microsoft Review troubleshooting tips.Configure Microsoft Dynamics CRM for Dynamics CRM. Describe the role of Server-SideOutlook Describe a migration upgrade of Synchronization.Configure User Email Settings Microsoft Dynamics CRM. Configure Server-Side Synchronization.Install Microsoft Dynamics CRM for Outlook Describe the upgrade of the Microsoft Test Server-Side Synchronization settings.Using the Command Line Dynamics CRM Email Router. Installation RequirementsUsing Microsoft Dynamics CRM for Outlook Email Tracking and Correlation Deployment Methodswith Offline Capability Mailbox Monitoring Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook. Synchronization Methods OutlookIdentify the deployment methods for Email Address Approval Configure Microsoft Dynamics CRM forinstalling Microsoft Dynamics CRM for Overview of the Email Router OutlookOutlook. Install the Email Router and Rule Configure User Email SettingsInstall Microsoft Dynamics CRM for Outlook. Deployment Wizard Install Microsoft Dynamics CRM forConfigure Microsoft Dynamics CRM for Configure the Email Router Outlook Using the Command LineOutlook to connect to Microsoft Dynamics Set Up a Forward Mailbox for the Email Using Microsoft Dynamics CRM forCRM organizations. Router Outlook with Offline CapabilityConfigure user settings and options related Deploy Inbox Rules Install Microsoft Dynamics CRM forto emails. Install the Email Router on Multiple Outlook.Install Microsoft Dynamics CRM for Outlook Computers Identify the deployment methods forusing the command line. Troubleshooting installing Microsoft Dynamics CRM forReview how Microsoft Dynamics CRM for Overview of Server-Side Synchronization Outlook.Outlook with offline capability works and how Configure Server-Side Synchronization Install Microsoft Dynamics CRM forto configure the offline database. Set Up a Forward Mailbox for Server-Side Outlook.Requirements for Configuring an Synchronization Configure Microsoft Dynamics CRM forInternet-Facing Deployment Migrate Email Router Settings Outlook to connect to Microsoft DynamicsCertificates Email Integration Service Role CRM organizations.Install Active Directory Federation Services Test Email Configuration Configure user settings and options relatedConfigure AD FS Synchronize Appointments, Contacts, to emails.Configure Claims-Based Authentication and Tasks Install Microsoft Dynamics CRM forConfigure an IFD Explain email tracking and correlation. Outlook using the command line.Describe the requirements for configuring an Discover how mailboxes are monitored. Review how Microsoft Dynamics CRM forIFD. Describe the purpose of Microsoft Outlook with offline capability works andReview the certificates required for an IFD. Dynamics CRM mailbox records. how to configure the offline database.Identify the steps to install Active Directory Examine the email synchronization Requirements for Configuring anFederation Service. options. Internet-Facing DeploymentReview the Active Directory Federation Review the requirement to approve email CertificatesService configuration steps. addresses. Install Active Directory Federation ServicesReview the steps to configure claims-based Explain the role of the Microsoft Configure AD FSauthentication in Microsoft Dynamics CRM. Dynamics CRM Email Router. Configure Claims-Based AuthenticationReview the steps to configure an IFD in Install the Microsoft Dynamics CRM Configure an IFDMicrosoft Dynamics CRM. Email Router. Describe the requirements for configuringManage System Jobs Review the Email Router configuration an IFD.Delete Records options. Review the certificates required for an IFD.Disaster Recovery Create a forward mailbox. Identify the steps to install Active DirectoryManage SQL Databases Review the purpose of deploying Federation Service.Troubleshooting forwarding rules. Review the Active Directory FederationConfigure Tracing Review options for installing the Email Service configuration steps.Update Microsoft Dynamics CRM Router on multiple computers. Review the steps to configure


Manage Data Encryption Review troubleshooting tips. claims-based authentication in MicrosoftBest Practices Analyzer (BPA) Describe the role of Server-Side Dynamics CRM.VSS Writer Service for Microsoft Dynamics Synchronization. Review the steps to configure an IFD inCRM Configure Server-Side Synchronization. Microsoft Dynamics CRM.Marketplace Test Server-Side Synchronization Manage System JobsExamine how to manage system jobs. settings. Delete RecordsShow how to delete records using the Bulk Installation Requirements Disaster RecoveryDelete Wizard. Deployment Methods Manage SQL DatabasesDiscuss areas to consider for a disaster Install Microsoft Dynamics CRM for Troubleshootingrecovery plan. Outlook Configure TracingDescribe tasks in Microsoft SQL Server that Configure Microsoft Dynamics CRM for Update Microsoft Dynamics CRMcan improve performance. Outlook Manage Data EncryptionReview ways to troubleshoot and diagnose Configure User Email Settings Best Practices Analyzer (BPA)problems and monitor performance. Install Microsoft Dynamics CRM for VSS Writer Service for Microsoft DynamicsExamine how to configure tracing. Outlook Using the Command Line CRMDescribe how to update Microsoft Dynamics Using Microsoft Dynamics CRM for MarketplaceCRM. Outlook with Offline Capability Examine how to manage system jobs.Examine data encryption. Install Microsoft Dynamics CRM for Show how to delete records using the BulkDescribe the Best Practices Analyzer. Outlook. Delete Wizard.Describe the VSS Writer Service for Identify the deployment methods for Discuss areas to consider for a disasterMicrosoft Dynamics CRM. installing Microsoft Dynamics CRM for recovery plan.Examine the Microsoft Dynamics Outlook. Describe tasks in Microsoft SQL Servermarketplace. Install Microsoft Dynamics CRM for that can improve performance.Network Load Balancing Outlook. Review ways to troubleshoot and diagnoseClustering Microsoft SQL Server Configure Microsoft Dynamics CRM for problems and monitor performance.Other SQL Server High-Availability Solutions Outlook to connect to Microsoft Examine how to configure tracing.High-Availability Options for Other Dynamics CRM organizations. Describe how to update MicrosoftSupporting Components Configure user settings and options Dynamics CRM.

related to emails. Examine data encryption.Install Microsoft Dynamics CRM for Describe the Best Practices Analyzer.

line Outlook using the command line. Describe the VSS Writer Service forOn-Premises Licensing Model Review how Microsoft Dynamics CRM for Microsoft Dynamics CRM.Online Licensing Model Outlook with offline capability works and Examine the Microsoft DynamicsSupporting Technologies how to configure the offline database. marketplace.Microsoft Dynamics CRM Server Requirements for Configuring an Network Load BalancingAccessing Microsoft Dynamics CRM Internet-Facing Deployment Clustering Microsoft SQL ServerMicrosoft Dynamics CRM for Office Outlook Certificates Other SQL Server High-AvailabilityManaging Emails Install Active Directory Federation SolutionsMicrosoft Dynamics CRM Reporting Services High-Availability Options for OtherExtensions Configure AD FS Supporting ComponentsMicrosoft Dynamics CRM Language Packs Configure Claims-Based AuthenticationPlanning Overview Configure an IFD Module 7: Microsoft Dynamics CRM forDescribe the licensing model and client Describe the requirements for configuring Microsoft Office Outlookaccess license types. an IFD. lineProvide an overview of the supporting Review the certificates required for antechnologies. IFD. This module describes the installationExamine the role of the Microsoft Dynamics Identify the steps to install Active requirements for the Microsoft DynamicsCRM Server in a Microsoft Dynamics CRM Directory Federation Service. CRM for Outlook client and how to install anddeployment. Review the Active Directory Federation configure the client.Describe the ways to access Microsoft Service configuration steps. lineDynamics CRM. Review the steps to configureIdentify the differences between the two claims-based authentication in Microsoft Lessonsmodes of Microsoft Dynamics CRM for Dynamics CRM. lineOffice Outlook. Review the steps to configure an IFD in Microsoft Dynamics CRM ServerReview the options for managing emails. Microsoft Dynamics CRM. RequirementsReview the role of Microsoft Dynamics CRM Manage System Jobs Microsoft Dynamics CRM ReportingReporting Extensions. Delete Records OverviewReview the role of Microsoft Dynamics CRM Disaster Recovery Deployment ManagerLanguage Packs. Manage SQL Databases Upgrade ConsiderationsMicrosoft SQL Server Requirements Troubleshooting Microsoft Dynamics CRM for OutlookActive Directory Requirements Configure Tracing OverviewComponents Installed During Server Setup Update Microsoft Dynamics CRM Overview of Claims-Based AuthenticationMicrosoft Dynamics CRM Website Manage Data Encryption Service AccountsRequired Installation Rights for Microsoft Best Practices Analyzer (BPA) Install Microsoft Dynamics CRM Server onDynamics CRM Server VSS Writer Service for Microsoft Multiple ComputersSupported Server Topologies Dynamics CRM


Install Microsoft Dynamics CRM Server MarketplaceInstallation Troubleshooting Examine how to manage system jobs. linePost-Installation Tasks Show how to delete records using the On-Premises Licensing ModelInstall Microsoft Dynamics CRM Using the Bulk Delete Wizard. Online Licensing ModelCommand Line Discuss areas to consider for a disaster Supporting TechnologiesDeploy Microsoft Dynamics CRM Online recovery plan. Microsoft Dynamics CRM ServerDescribe the hardware and software Describe tasks in Microsoft SQL Server Accessing Microsoft Dynamics CRMrequirements for the Microsoft SQL Server. that can improve performance. Microsoft Dynamics CRM for OfficeIdentify the components that are installed Review ways to troubleshoot and Outlookduring Microsoft Dynamics CRM Server diagnose problems and monitor Managing EmailsSetup. performance. Microsoft Dynamics CRM ReportingReview the options for creating the Microsoft Examine how to configure tracing. ExtensionsDynamics CRM Server website. Describe how to update Microsoft Microsoft Dynamics CRM Language PacksReview the rights required to install Dynamics CRM. Planning OverviewMicrosoft Dynamics CRM Server. Examine data encryption. Describe the licensing model and clientInstall Microsoft Dynamics CRM Server. Describe the Best Practices Analyzer. access license types.Review installation troubleshooting and Describe the VSS Writer Service for Provide an overview of the supportingidentify known issues. Microsoft Dynamics CRM. technologies.Identify the tasks and configuration settings Examine the Microsoft Dynamics Examine the role of the Microsoftthat are completed after the installation of marketplace. Dynamics CRM Server in a MicrosoftMicrosoft Dynamics CRM Server. Network Load Balancing Dynamics CRM deployment.Describe how to install Microsoft Dynamics Clustering Microsoft SQL Server Describe the ways to access MicrosoftCRM using the command line. Other SQL Server High-Availability Dynamics CRM.Describe how sample data can be added to Solutions Identify the differences between the twoa Microsoft Dynamics CRM implementation. High-Availability Options for Other modes of Microsoft Dynamics CRM forMicrosoft Dynamics CRM Reporting Supporting Components Office Outlook.Extensions Review the options for managing emails.Requirements for Microsoft Dynamics CRM Review the role of Microsoft DynamicsReporting Extensions line CRM Reporting Extensions.Microsoft Dynamics CRM Report Authoring On-Premises Licensing Model Review the role of Microsoft DynamicsExtension Online Licensing Model CRM Language Packs.Install Microsoft Dynamics CRM Reporting Supporting Technologies Microsoft SQL Server RequirementsExtensions Microsoft Dynamics CRM Server Active Directory RequirementsReview when Microsoft Dynamics CRM Accessing Microsoft Dynamics CRM Components Installed During Server SetupReporting Extensions is required. Microsoft Dynamics CRM for Office Microsoft Dynamics CRM WebsiteIdentify the requirements for installing Outlook Required Installation Rights for MicrosoftMicrosoft Dynamic CRM Reporting Managing Emails Dynamics CRM ServerExtensions. Microsoft Dynamics CRM Reporting Supported Server TopologiesReview when Microsoft Dynamics CRM Extensions Install Microsoft Dynamics CRM ServerReport Authoring Extension is required. Microsoft Dynamics CRM Language Installation TroubleshootingDeployment Administrators Packs Post-Installation TasksCreate a New Organization Planning Overview Install Microsoft Dynamics CRM Using theManage Existing Organizations Describe the licensing model and client Command LineManage Servers access license types. Deploy Microsoft Dynamics CRM OnlineConfigure Access from the Internet Provide an overview of the supporting Describe the hardware and softwareUpdate Web Addresses technologies. requirements for the Microsoft SQL Server.View License Information Examine the role of the Microsoft Identify the components that are installedUpgrade the Microsoft Dynamics CRM Dynamics CRM Server in a Microsoft during Microsoft Dynamics CRM ServerEdition Dynamics CRM deployment. Setup.Redeploy Microsoft Dynamics CRM Describe the ways to access Microsoft Review the options for creating theImport Organizations Dynamics CRM. Microsoft Dynamics CRM Server website.Administer the Deployment Using Windows Identify the differences between the two Review the rights required to installPowerShell modes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Server.Review the steps to create new Office Outlook. Install Microsoft Dynamics CRM Server.organizations. Review the options for managing emails. Review installation troubleshooting andDescribe the management tasks for existing Review the role of Microsoft Dynamics identify known issues.organizations. CRM Reporting Extensions. Identify the tasks and configurationDescribe how to add an existing organization Review the role of Microsoft Dynamics settings that are completed after thedatabase to the deployment. CRM Language Packs. installation of Microsoft Dynamics CRMReview Microsoft Dynamics CRM Server Microsoft SQL Server Requirements Server.management tasks. Active Directory Requirements Describe how to install Microsoft DynamicsDescribe how to update the Microsoft Components Installed During Server CRM using the command line.Dynamics CRM web addresses. Setup Describe how sample data can be addedReview Microsoft Dynamics CRM license Microsoft Dynamics CRM Website to a Microsoft Dynamics CRMinformation. Required Installation Rights for Microsoft implementation.Describe the Microsoft Dynamics CRM Dynamics CRM Server Microsoft Dynamics CRM Reporting


Edition upgrade options. Supported Server Topologies ExtensionsExplore why the redeployment of Microsoft Install Microsoft Dynamics CRM Server Requirements for Microsoft DynamicsDynamics CRM is required. Installation Troubleshooting CRM Reporting ExtensionsExamine Windows PowerShell for Post-Installation Tasks Microsoft Dynamics CRM Report Authoringperforming deployment commands. Install Microsoft Dynamics CRM Using ExtensionBase and Extension Table Merge the Command Line Install Microsoft Dynamics CRM ReportingUpgrade Process Phases Deploy Microsoft Dynamics CRM Online ExtensionsPhase 1 – Prepare to Upgrade Describe the hardware and software Review when Microsoft Dynamics CRMPhase 2 – Establish the Test Environment requirements for the Microsoft SQL Reporting Extensions is required.Phase 3 – Upgrade and Validate the Test Server. Identify the requirements for installingEnvironment Identify the components that are installed Microsoft Dynamic CRM ReportingPhase 4 – Upgrade and Validate the during Microsoft Dynamics CRM Server Extensions.Production Deployment Setup. Review when Microsoft Dynamics CRMPerform an In-Place Upgrade of Microsoft Review the options for creating the Report Authoring Extension is required.Dynamics CRM 2011 Server Microsoft Dynamics CRM Server website. Deployment AdministratorsPerform a Migration Using the Same Review the rights required to install Create a New OrganizationInstance of SQL Server Microsoft Dynamics CRM Server. Manage Existing OrganizationsPerform a Migration Using a New Instance Install Microsoft Dynamics CRM Server. Manage Serversof SQL Server Review installation troubleshooting and Configure Access from the InternetUpgrade the Microsoft Dynamics CRM 2011 identify known issues. Update Web AddressesEmail Router Identify the tasks and configuration View License InformationPlan the Upgrade of Microsoft Dynamics settings that are completed after the Upgrade the Microsoft Dynamics CRMCRM 2011 for Outlook installation of Microsoft Dynamics CRM EditionUpgrade Microsoft Dynamics CRM 2011 for Server. Redeploy Microsoft Dynamics CRMOutlook Describe how to install Microsoft Import OrganizationsDescribe the base and extension table Dynamics CRM using the command line. Administer the Deployment Usingmerge process Describe how sample data can be added Windows PowerShellReview the high-level phases of an upgrade to a Microsoft Dynamics CRM Review the steps to create newprocess. implementation. organizations.Explain the need for a test environment. Microsoft Dynamics CRM Reporting Describe the management tasks forIdentify the need to validate an upgrade of a Extensions existing organizations.test environment. Requirements for Microsoft Dynamics Describe how to add an existingReview the upgrade of the production CRM Reporting Extensions organization database to the deployment.deployment. Microsoft Dynamics CRM Report Review Microsoft Dynamics CRM ServerDescribe an in-place upgrade of Microsoft Authoring Extension management tasks.Dynamics CRM. Install Microsoft Dynamics CRM Describe how to update the MicrosoftDescribe a migration upgrade of Microsoft Reporting Extensions Dynamics CRM web addresses.Dynamics CRM. Review when Microsoft Dynamics CRM Review Microsoft Dynamics CRM licenseDescribe the upgrade of the Microsoft Reporting Extensions is required. information.Dynamics CRM Email Router. Identify the requirements for installing Describe the Microsoft Dynamics CRMEmail Tracking and Correlation Microsoft Dynamic CRM Reporting Edition upgrade options.Mailbox Monitoring Extensions. Explore why the redeployment of MicrosoftSynchronization Methods Review when Microsoft Dynamics CRM Dynamics CRM is required.Email Address Approval Report Authoring Extension is required. Examine Windows PowerShell forOverview of the Email Router Deployment Administrators performing deployment commands.Install the Email Router and Rule Create a New Organization Base and Extension Table MergeDeployment Wizard Manage Existing Organizations Upgrade Process PhasesConfigure the Email Router Manage Servers Phase 1 – Prepare to UpgradeSet Up a Forward Mailbox for the Email Configure Access from the Internet Phase 2 – Establish the Test EnvironmentRouter Update Web Addresses Phase 3 – Upgrade and Validate the TestDeploy Inbox Rules View License Information EnvironmentInstall the Email Router on Multiple Upgrade the Microsoft Dynamics CRM Phase 4 – Upgrade and Validate theComputers Edition Production DeploymentTroubleshooting Redeploy Microsoft Dynamics CRM Perform an In-Place Upgrade of MicrosoftOverview of Server-Side Synchronization Import Organizations Dynamics CRM 2011 ServerConfigure Server-Side Synchronization Administer the Deployment Using Perform a Migration Using the SameSet Up a Forward Mailbox for Server-Side Windows PowerShell Instance of SQL ServerSynchronization Review the steps to create new Perform a Migration Using a New InstanceMigrate Email Router Settings organizations. of SQL ServerEmail Integration Service Role Describe the management tasks for Upgrade the Microsoft Dynamics CRMTest Email Configuration existing organizations. 2011 Email RouterSynchronize Appointments, Contacts, and Describe how to add an existing Plan the Upgrade of Microsoft DynamicsTasks organization database to the deployment. CRM 2011 for OutlookExplain email tracking and correlation. Review Microsoft Dynamics CRM Server Upgrade Microsoft Dynamics CRM 2011Discover how mailboxes are monitored. management tasks. for OutlookDescribe the purpose of Microsoft Dynamics Describe how to update the Microsoft Describe the base and extension table


CRM mailbox records. Dynamics CRM web addresses. merge processExamine the email synchronization options. Review Microsoft Dynamics CRM license Review the high-level phases of anReview the requirement to approve email information. upgrade process.addresses. Describe the Microsoft Dynamics CRM Explain the need for a test environment.Explain the role of the Microsoft Dynamics Edition upgrade options. Identify the need to validate an upgrade ofCRM Email Router. Explore why the redeployment of a test environment.Install the Microsoft Dynamics CRM Email Microsoft Dynamics CRM is required. Review the upgrade of the productionRouter. Examine Windows PowerShell for deployment.Review the Email Router configuration performing deployment commands. Describe an in-place upgrade of Microsoftoptions. Base and Extension Table Merge Dynamics CRM.Create a forward mailbox. Upgrade Process Phases Describe a migration upgrade of MicrosoftReview the purpose of deploying forwarding Phase 1 – Prepare to Upgrade Dynamics CRM.rules. Phase 2 – Establish the Test Describe the upgrade of the MicrosoftReview options for installing the Email Environment Dynamics CRM Email Router.Router on multiple computers. Phase 3 – Upgrade and Validate the Test Email Tracking and CorrelationReview troubleshooting tips. Environment Mailbox MonitoringDescribe the role of Server-Side Phase 4 – Upgrade and Validate the Synchronization MethodsSynchronization. Production Deployment Email Address ApprovalConfigure Server-Side Synchronization. Perform an In-Place Upgrade of Microsoft Overview of the Email RouterTest Server-Side Synchronization settings. Dynamics CRM 2011 Server Install the Email Router and RuleInstallation Requirements Perform a Migration Using the Same Deployment WizardDeployment Methods Instance of SQL Server Configure the Email RouterInstall Microsoft Dynamics CRM for Outlook Perform a Migration Using a New Set Up a Forward Mailbox for the EmailConfigure Microsoft Dynamics CRM for Instance of SQL Server RouterOutlook Upgrade the Microsoft Dynamics CRM Deploy Inbox RulesConfigure User Email Settings 2011 Email Router Install the Email Router on MultipleInstall Microsoft Dynamics CRM for Outlook Plan the Upgrade of Microsoft Dynamics ComputersUsing the Command Line CRM 2011 for Outlook TroubleshootingUsing Microsoft Dynamics CRM for Outlook Upgrade Microsoft Dynamics CRM 2011 Overview of Server-Side Synchronizationwith Offline Capability for Outlook Configure Server-Side SynchronizationInstall Microsoft Dynamics CRM for Outlook. Describe the base and extension table Set Up a Forward Mailbox for Server-SideIdentify the deployment methods for merge process Synchronizationinstalling Microsoft Dynamics CRM for Review the high-level phases of an Migrate Email Router SettingsOutlook. upgrade process. Email Integration Service RoleInstall Microsoft Dynamics CRM for Outlook. Explain the need for a test environment. Test Email ConfigurationConfigure Microsoft Dynamics CRM for Identify the need to validate an upgrade Synchronize Appointments, Contacts, andOutlook to connect to Microsoft Dynamics of a test environment. TasksCRM organizations. Review the upgrade of the production Explain email tracking and correlation.Configure user settings and options related deployment. Discover how mailboxes are monitored.to emails. Describe an in-place upgrade of Microsoft Describe the purpose of MicrosoftInstall Microsoft Dynamics CRM for Outlook Dynamics CRM. Dynamics CRM mailbox records.using the command line. Describe a migration upgrade of Examine the email synchronizationReview how Microsoft Dynamics CRM for Microsoft Dynamics CRM. options.Outlook with offline capability works and how Describe the upgrade of the Microsoft Review the requirement to approve emailto configure the offline database. Dynamics CRM Email Router. addresses.Requirements for Configuring an Email Tracking and Correlation Explain the role of the Microsoft DynamicsInternet-Facing Deployment Mailbox Monitoring CRM Email Router.Certificates Synchronization Methods Install the Microsoft Dynamics CRM EmailInstall Active Directory Federation Services Email Address Approval Router.Configure AD FS Overview of the Email Router Review the Email Router configurationConfigure Claims-Based Authentication Install the Email Router and Rule options.Configure an IFD Deployment Wizard Create a forward mailbox.Describe the requirements for configuring an Configure the Email Router Review the purpose of deployingIFD. Set Up a Forward Mailbox for the Email forwarding rules.Review the certificates required for an IFD. Router Review options for installing the EmailIdentify the steps to install Active Directory Deploy Inbox Rules Router on multiple computers.Federation Service. Install the Email Router on Multiple Review troubleshooting tips.Review the Active Directory Federation Computers Describe the role of Server-SideService configuration steps. Troubleshooting Synchronization.Review the steps to configure claims-based Overview of Server-Side Synchronization Configure Server-Side Synchronization.authentication in Microsoft Dynamics CRM. Configure Server-Side Synchronization Test Server-Side Synchronization settings.Review the steps to configure an IFD in Set Up a Forward Mailbox for Server-Side Installation RequirementsMicrosoft Dynamics CRM. Synchronization Deployment MethodsManage System Jobs Migrate Email Router Settings Install Microsoft Dynamics CRM forDelete Records Email Integration Service Role OutlookDisaster Recovery Test Email Configuration Configure Microsoft Dynamics CRM for


Manage SQL Databases Synchronize Appointments, Contacts, OutlookTroubleshooting and Tasks Configure User Email SettingsConfigure Tracing Explain email tracking and correlation. Install Microsoft Dynamics CRM forUpdate Microsoft Dynamics CRM Discover how mailboxes are monitored. Outlook Using the Command LineManage Data Encryption Describe the purpose of Microsoft Using Microsoft Dynamics CRM forBest Practices Analyzer (BPA) Dynamics CRM mailbox records. Outlook with Offline CapabilityVSS Writer Service for Microsoft Dynamics Examine the email synchronization Install Microsoft Dynamics CRM forCRM options. Outlook.Marketplace Review the requirement to approve email Identify the deployment methods forExamine how to manage system jobs. addresses. installing Microsoft Dynamics CRM forShow how to delete records using the Bulk Explain the role of the Microsoft Outlook.Delete Wizard. Dynamics CRM Email Router. Install Microsoft Dynamics CRM forDiscuss areas to consider for a disaster Install the Microsoft Dynamics CRM Outlook.recovery plan. Email Router. Configure Microsoft Dynamics CRM forDescribe tasks in Microsoft SQL Server that Review the Email Router configuration Outlook to connect to Microsoft Dynamicscan improve performance. options. CRM organizations.Review ways to troubleshoot and diagnose Create a forward mailbox. Configure user settings and options relatedproblems and monitor performance. Review the purpose of deploying to emails.Examine how to configure tracing. forwarding rules. Install Microsoft Dynamics CRM forDescribe how to update Microsoft Dynamics Review options for installing the Email Outlook using the command line.CRM. Router on multiple computers. Review how Microsoft Dynamics CRM forExamine data encryption. Review troubleshooting tips. Outlook with offline capability works andDescribe the Best Practices Analyzer. Describe the role of Server-Side how to configure the offline database.Describe the VSS Writer Service for Synchronization. Requirements for Configuring anMicrosoft Dynamics CRM. Configure Server-Side Synchronization. Internet-Facing DeploymentExamine the Microsoft Dynamics Test Server-Side Synchronization Certificatesmarketplace. settings. Install Active Directory Federation ServicesNetwork Load Balancing Installation Requirements Configure AD FSClustering Microsoft SQL Server Deployment Methods Configure Claims-Based AuthenticationOther SQL Server High-Availability Solutions Install Microsoft Dynamics CRM for Configure an IFDHigh-Availability Options for Other Outlook Describe the requirements for configuringSupporting Components Configure Microsoft Dynamics CRM for an IFD.

Outlook Review the certificates required for an IFD.Configure User Email Settings Identify the steps to install Active Directory

line Install Microsoft Dynamics CRM for Federation Service.On-Premises Licensing Model Outlook Using the Command Line Review the Active Directory FederationOnline Licensing Model Using Microsoft Dynamics CRM for Service configuration steps.Supporting Technologies Outlook with Offline Capability Review the steps to configureMicrosoft Dynamics CRM Server Install Microsoft Dynamics CRM for claims-based authentication in MicrosoftAccessing Microsoft Dynamics CRM Outlook. Dynamics CRM.Microsoft Dynamics CRM for Office Outlook Identify the deployment methods for Review the steps to configure an IFD inManaging Emails installing Microsoft Dynamics CRM for Microsoft Dynamics CRM.Microsoft Dynamics CRM Reporting Outlook. Manage System JobsExtensions Install Microsoft Dynamics CRM for Delete RecordsMicrosoft Dynamics CRM Language Packs Outlook. Disaster RecoveryPlanning Overview Configure Microsoft Dynamics CRM for Manage SQL DatabasesDescribe the licensing model and client Outlook to connect to Microsoft Troubleshootingaccess license types. Dynamics CRM organizations. Configure TracingProvide an overview of the supporting Configure user settings and options Update Microsoft Dynamics CRMtechnologies. related to emails. Manage Data EncryptionExamine the role of the Microsoft Dynamics Install Microsoft Dynamics CRM for Best Practices Analyzer (BPA)CRM Server in a Microsoft Dynamics CRM Outlook using the command line. VSS Writer Service for Microsoft Dynamicsdeployment. Review how Microsoft Dynamics CRM for CRMDescribe the ways to access Microsoft Outlook with offline capability works and MarketplaceDynamics CRM. how to configure the offline database. Examine how to manage system jobs.Identify the differences between the two Requirements for Configuring an Show how to delete records using the Bulkmodes of Microsoft Dynamics CRM for Internet-Facing Deployment Delete Wizard.Office Outlook. Certificates Discuss areas to consider for a disasterReview the options for managing emails. Install Active Directory Federation recovery plan.Review the role of Microsoft Dynamics CRM Services Describe tasks in Microsoft SQL ServerReporting Extensions. Configure AD FS that can improve performance.Review the role of Microsoft Dynamics CRM Configure Claims-Based Authentication Review ways to troubleshoot and diagnoseLanguage Packs. Configure an IFD problems and monitor performance.Microsoft SQL Server Requirements Describe the requirements for configuring Examine how to configure tracing.Active Directory Requirements an IFD. Describe how to update MicrosoftComponents Installed During Server Setup Review the certificates required for an Dynamics CRM.


Microsoft Dynamics CRM Website IFD. Examine data encryption.Required Installation Rights for Microsoft Identify the steps to install Active Describe the Best Practices Analyzer.Dynamics CRM Server Directory Federation Service. Describe the VSS Writer Service forSupported Server Topologies Review the Active Directory Federation Microsoft Dynamics CRM.Install Microsoft Dynamics CRM Server Service configuration steps. Examine the Microsoft DynamicsInstallation Troubleshooting Review the steps to configure marketplace.Post-Installation Tasks claims-based authentication in Microsoft Network Load BalancingInstall Microsoft Dynamics CRM Using the Dynamics CRM. Clustering Microsoft SQL ServerCommand Line Review the steps to configure an IFD in Other SQL Server High-AvailabilityDeploy Microsoft Dynamics CRM Online Microsoft Dynamics CRM. SolutionsDescribe the hardware and software Manage System Jobs High-Availability Options for Otherrequirements for the Microsoft SQL Server. Delete Records Supporting ComponentsIdentify the components that are installed Disaster Recoveryduring Microsoft Dynamics CRM Server Manage SQL DatabasesSetup. Troubleshooting lineReview the options for creating the Microsoft Configure Tracing On-Premises Licensing ModelDynamics CRM Server website. Update Microsoft Dynamics CRM Online Licensing ModelReview the rights required to install Manage Data Encryption Supporting TechnologiesMicrosoft Dynamics CRM Server. Best Practices Analyzer (BPA) Microsoft Dynamics CRM ServerInstall Microsoft Dynamics CRM Server. VSS Writer Service for Microsoft Accessing Microsoft Dynamics CRMReview installation troubleshooting and Dynamics CRM Microsoft Dynamics CRM for Officeidentify known issues. Marketplace OutlookIdentify the tasks and configuration settings Examine how to manage system jobs. Managing Emailsthat are completed after the installation of Show how to delete records using the Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM Server. Bulk Delete Wizard. ExtensionsDescribe how to install Microsoft Dynamics Discuss areas to consider for a disaster Microsoft Dynamics CRM Language PacksCRM using the command line. recovery plan. Planning OverviewDescribe how sample data can be added to Describe tasks in Microsoft SQL Server Describe the licensing model and clienta Microsoft Dynamics CRM implementation. that can improve performance. access license types.Microsoft Dynamics CRM Reporting Review ways to troubleshoot and Provide an overview of the supportingExtensions diagnose problems and monitor technologies.Requirements for Microsoft Dynamics CRM performance. Examine the role of the MicrosoftReporting Extensions Examine how to configure tracing. Dynamics CRM Server in a MicrosoftMicrosoft Dynamics CRM Report Authoring Describe how to update Microsoft Dynamics CRM deployment.Extension Dynamics CRM. Describe the ways to access MicrosoftInstall Microsoft Dynamics CRM Reporting Examine data encryption. Dynamics CRM.Extensions Describe the Best Practices Analyzer. Identify the differences between the twoReview when Microsoft Dynamics CRM Describe the VSS Writer Service for modes of Microsoft Dynamics CRM forReporting Extensions is required. Microsoft Dynamics CRM. Office Outlook.Identify the requirements for installing Examine the Microsoft Dynamics Review the options for managing emails.Microsoft Dynamic CRM Reporting marketplace. Review the role of Microsoft DynamicsExtensions. Network Load Balancing CRM Reporting Extensions.Review when Microsoft Dynamics CRM Clustering Microsoft SQL Server Review the role of Microsoft DynamicsReport Authoring Extension is required. Other SQL Server High-Availability CRM Language Packs.Deployment Administrators Solutions Microsoft SQL Server RequirementsCreate a New Organization High-Availability Options for Other Active Directory RequirementsManage Existing Organizations Supporting Components Components Installed During Server SetupManage Servers Microsoft Dynamics CRM WebsiteConfigure Access from the Internet Required Installation Rights for MicrosoftUpdate Web Addresses line Dynamics CRM ServerView License Information On-Premises Licensing Model Supported Server TopologiesUpgrade the Microsoft Dynamics CRM Online Licensing Model Install Microsoft Dynamics CRM ServerEdition Supporting Technologies Installation TroubleshootingRedeploy Microsoft Dynamics CRM Microsoft Dynamics CRM Server Post-Installation TasksImport Organizations Accessing Microsoft Dynamics CRM Install Microsoft Dynamics CRM Using theAdminister the Deployment Using Windows Microsoft Dynamics CRM for Office Command LinePowerShell Outlook Deploy Microsoft Dynamics CRM OnlineReview the steps to create new Managing Emails Describe the hardware and softwareorganizations. Microsoft Dynamics CRM Reporting requirements for the Microsoft SQL Server.Describe the management tasks for existing Extensions Identify the components that are installedorganizations. Microsoft Dynamics CRM Language during Microsoft Dynamics CRM ServerDescribe how to add an existing organization Packs Setup.database to the deployment. Planning Overview Review the options for creating theReview Microsoft Dynamics CRM Server Describe the licensing model and client Microsoft Dynamics CRM Server website.management tasks. access license types. Review the rights required to installDescribe how to update the Microsoft Provide an overview of the supporting Microsoft Dynamics CRM Server.


Dynamics CRM web addresses. technologies. Install Microsoft Dynamics CRM Server.Review Microsoft Dynamics CRM license Examine the role of the Microsoft Review installation troubleshooting andinformation. Dynamics CRM Server in a Microsoft identify known issues.Describe the Microsoft Dynamics CRM Dynamics CRM deployment. Identify the tasks and configurationEdition upgrade options. Describe the ways to access Microsoft settings that are completed after theExplore why the redeployment of Microsoft Dynamics CRM. installation of Microsoft Dynamics CRMDynamics CRM is required. Identify the differences between the two Server.Examine Windows PowerShell for modes of Microsoft Dynamics CRM for Describe how to install Microsoft Dynamicsperforming deployment commands. Office Outlook. CRM using the command line.Base and Extension Table Merge Review the options for managing emails. Describe how sample data can be addedUpgrade Process Phases Review the role of Microsoft Dynamics to a Microsoft Dynamics CRMPhase 1 – Prepare to Upgrade CRM Reporting Extensions. implementation.Phase 2 – Establish the Test Environment Review the role of Microsoft Dynamics Microsoft Dynamics CRM ReportingPhase 3 – Upgrade and Validate the Test CRM Language Packs. ExtensionsEnvironment Microsoft SQL Server Requirements Requirements for Microsoft DynamicsPhase 4 – Upgrade and Validate the Active Directory Requirements CRM Reporting ExtensionsProduction Deployment Components Installed During Server Microsoft Dynamics CRM Report AuthoringPerform an In-Place Upgrade of Microsoft Setup ExtensionDynamics CRM 2011 Server Microsoft Dynamics CRM Website Install Microsoft Dynamics CRM ReportingPerform a Migration Using the Same Required Installation Rights for Microsoft ExtensionsInstance of SQL Server Dynamics CRM Server Review when Microsoft Dynamics CRMPerform a Migration Using a New Instance Supported Server Topologies Reporting Extensions is required.of SQL Server Install Microsoft Dynamics CRM Server Identify the requirements for installingUpgrade the Microsoft Dynamics CRM 2011 Installation Troubleshooting Microsoft Dynamic CRM ReportingEmail Router Post-Installation Tasks Extensions.Plan the Upgrade of Microsoft Dynamics Install Microsoft Dynamics CRM Using Review when Microsoft Dynamics CRMCRM 2011 for Outlook the Command Line Report Authoring Extension is required.Upgrade Microsoft Dynamics CRM 2011 for Deploy Microsoft Dynamics CRM Online Deployment AdministratorsOutlook Describe the hardware and software Create a New OrganizationDescribe the base and extension table requirements for the Microsoft SQL Manage Existing Organizationsmerge process Server. Manage ServersReview the high-level phases of an upgrade Identify the components that are installed Configure Access from the Internetprocess. during Microsoft Dynamics CRM Server Update Web AddressesExplain the need for a test environment. Setup. View License InformationIdentify the need to validate an upgrade of a Review the options for creating the Upgrade the Microsoft Dynamics CRMtest environment. Microsoft Dynamics CRM Server website. EditionReview the upgrade of the production Review the rights required to install Redeploy Microsoft Dynamics CRMdeployment. Microsoft Dynamics CRM Server. Import OrganizationsDescribe an in-place upgrade of Microsoft Install Microsoft Dynamics CRM Server. Administer the Deployment UsingDynamics CRM. Review installation troubleshooting and Windows PowerShellDescribe a migration upgrade of Microsoft identify known issues. Review the steps to create newDynamics CRM. Identify the tasks and configuration organizations.Describe the upgrade of the Microsoft settings that are completed after the Describe the management tasks forDynamics CRM Email Router. installation of Microsoft Dynamics CRM existing organizations.Email Tracking and Correlation Server. Describe how to add an existingMailbox Monitoring Describe how to install Microsoft organization database to the deployment.Synchronization Methods Dynamics CRM using the command line. Review Microsoft Dynamics CRM ServerEmail Address Approval Describe how sample data can be added management tasks.Overview of the Email Router to a Microsoft Dynamics CRM Describe how to update the MicrosoftInstall the Email Router and Rule implementation. Dynamics CRM web addresses.Deployment Wizard Microsoft Dynamics CRM Reporting Review Microsoft Dynamics CRM licenseConfigure the Email Router Extensions information.Set Up a Forward Mailbox for the Email Requirements for Microsoft Dynamics Describe the Microsoft Dynamics CRMRouter CRM Reporting Extensions Edition upgrade options.Deploy Inbox Rules Microsoft Dynamics CRM Report Explore why the redeployment of MicrosoftInstall the Email Router on Multiple Authoring Extension Dynamics CRM is required.Computers Install Microsoft Dynamics CRM Examine Windows PowerShell forTroubleshooting Reporting Extensions performing deployment commands.Overview of Server-Side Synchronization Review when Microsoft Dynamics CRM Base and Extension Table MergeConfigure Server-Side Synchronization Reporting Extensions is required. Upgrade Process PhasesSet Up a Forward Mailbox for Server-Side Identify the requirements for installing Phase 1 – Prepare to UpgradeSynchronization Microsoft Dynamic CRM Reporting Phase 2 – Establish the Test EnvironmentMigrate Email Router Settings Extensions. Phase 3 – Upgrade and Validate the TestEmail Integration Service Role Review when Microsoft Dynamics CRM EnvironmentTest Email Configuration Report Authoring Extension is required. Phase 4 – Upgrade and Validate theSynchronize Appointments, Contacts, and Deployment Administrators Production Deployment


Tasks Create a New Organization Perform an In-Place Upgrade of MicrosoftExplain email tracking and correlation. Manage Existing Organizations Dynamics CRM 2011 ServerDiscover how mailboxes are monitored. Manage Servers Perform a Migration Using the SameDescribe the purpose of Microsoft Dynamics Configure Access from the Internet Instance of SQL ServerCRM mailbox records. Update Web Addresses Perform a Migration Using a New InstanceExamine the email synchronization options. View License Information of SQL ServerReview the requirement to approve email Upgrade the Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMaddresses. Edition 2011 Email RouterExplain the role of the Microsoft Dynamics Redeploy Microsoft Dynamics CRM Plan the Upgrade of Microsoft DynamicsCRM Email Router. Import Organizations CRM 2011 for OutlookInstall the Microsoft Dynamics CRM Email Administer the Deployment Using Upgrade Microsoft Dynamics CRM 2011Router. Windows PowerShell for OutlookReview the Email Router configuration Review the steps to create new Describe the base and extension tableoptions. organizations. merge processCreate a forward mailbox. Describe the management tasks for Review the high-level phases of anReview the purpose of deploying forwarding existing organizations. upgrade process.rules. Describe how to add an existing Explain the need for a test environment.Review options for installing the Email organization database to the deployment. Identify the need to validate an upgrade ofRouter on multiple computers. Review Microsoft Dynamics CRM Server a test environment.Review troubleshooting tips. management tasks. Review the upgrade of the productionDescribe the role of Server-Side Describe how to update the Microsoft deployment.Synchronization. Dynamics CRM web addresses. Describe an in-place upgrade of MicrosoftConfigure Server-Side Synchronization. Review Microsoft Dynamics CRM license Dynamics CRM.Test Server-Side Synchronization settings. information. Describe a migration upgrade of MicrosoftInstallation Requirements Describe the Microsoft Dynamics CRM Dynamics CRM.Deployment Methods Edition upgrade options. Describe the upgrade of the MicrosoftInstall Microsoft Dynamics CRM for Outlook Explore why the redeployment of Dynamics CRM Email Router.Configure Microsoft Dynamics CRM for Microsoft Dynamics CRM is required. Email Tracking and CorrelationOutlook Examine Windows PowerShell for Mailbox MonitoringConfigure User Email Settings performing deployment commands. Synchronization MethodsInstall Microsoft Dynamics CRM for Outlook Base and Extension Table Merge Email Address ApprovalUsing the Command Line Upgrade Process Phases Overview of the Email RouterUsing Microsoft Dynamics CRM for Outlook Phase 1 – Prepare to Upgrade Install the Email Router and Rulewith Offline Capability Phase 2 – Establish the Test Deployment WizardInstall Microsoft Dynamics CRM for Outlook. Environment Configure the Email RouterIdentify the deployment methods for Phase 3 – Upgrade and Validate the Test Set Up a Forward Mailbox for the Emailinstalling Microsoft Dynamics CRM for Environment RouterOutlook. Phase 4 – Upgrade and Validate the Deploy Inbox RulesInstall Microsoft Dynamics CRM for Outlook. Production Deployment Install the Email Router on MultipleConfigure Microsoft Dynamics CRM for Perform an In-Place Upgrade of Microsoft ComputersOutlook to connect to Microsoft Dynamics Dynamics CRM 2011 Server TroubleshootingCRM organizations. Perform a Migration Using the Same Overview of Server-Side SynchronizationConfigure user settings and options related Instance of SQL Server Configure Server-Side Synchronizationto emails. Perform a Migration Using a New Set Up a Forward Mailbox for Server-SideInstall Microsoft Dynamics CRM for Outlook Instance of SQL Server Synchronizationusing the command line. Upgrade the Microsoft Dynamics CRM Migrate Email Router SettingsReview how Microsoft Dynamics CRM for 2011 Email Router Email Integration Service RoleOutlook with offline capability works and how Plan the Upgrade of Microsoft Dynamics Test Email Configurationto configure the offline database. CRM 2011 for Outlook Synchronize Appointments, Contacts, andRequirements for Configuring an Upgrade Microsoft Dynamics CRM 2011 TasksInternet-Facing Deployment for Outlook Explain email tracking and correlation.Certificates Describe the base and extension table Discover how mailboxes are monitored.Install Active Directory Federation Services merge process Describe the purpose of MicrosoftConfigure AD FS Review the high-level phases of an Dynamics CRM mailbox records.Configure Claims-Based Authentication upgrade process. Examine the email synchronizationConfigure an IFD Explain the need for a test environment. options.Describe the requirements for configuring an Identify the need to validate an upgrade Review the requirement to approve emailIFD. of a test environment. addresses.Review the certificates required for an IFD. Review the upgrade of the production Explain the role of the Microsoft DynamicsIdentify the steps to install Active Directory deployment. CRM Email Router.Federation Service. Describe an in-place upgrade of Microsoft Install the Microsoft Dynamics CRM EmailReview the Active Directory Federation Dynamics CRM. Router.Service configuration steps. Describe a migration upgrade of Review the Email Router configurationReview the steps to configure claims-based Microsoft Dynamics CRM. options.authentication in Microsoft Dynamics CRM. Describe the upgrade of the Microsoft Create a forward mailbox.Review the steps to configure an IFD in Dynamics CRM Email Router. Review the purpose of deploying


Microsoft Dynamics CRM. Email Tracking and Correlation forwarding rules.Manage System Jobs Mailbox Monitoring Review options for installing the EmailDelete Records Synchronization Methods Router on multiple computers.Disaster Recovery Email Address Approval Review troubleshooting tips.Manage SQL Databases Overview of the Email Router Describe the role of Server-SideTroubleshooting Install the Email Router and Rule Synchronization.Configure Tracing Deployment Wizard Configure Server-Side Synchronization.Update Microsoft Dynamics CRM Configure the Email Router Test Server-Side Synchronization settings.Manage Data Encryption Set Up a Forward Mailbox for the Email Installation RequirementsBest Practices Analyzer (BPA) Router Deployment MethodsVSS Writer Service for Microsoft Dynamics Deploy Inbox Rules Install Microsoft Dynamics CRM forCRM Install the Email Router on Multiple OutlookMarketplace Computers Configure Microsoft Dynamics CRM forExamine how to manage system jobs. Troubleshooting OutlookShow how to delete records using the Bulk Overview of Server-Side Synchronization Configure User Email SettingsDelete Wizard. Configure Server-Side Synchronization Install Microsoft Dynamics CRM forDiscuss areas to consider for a disaster Set Up a Forward Mailbox for Server-Side Outlook Using the Command Linerecovery plan. Synchronization Using Microsoft Dynamics CRM forDescribe tasks in Microsoft SQL Server that Migrate Email Router Settings Outlook with Offline Capabilitycan improve performance. Email Integration Service Role Install Microsoft Dynamics CRM forReview ways to troubleshoot and diagnose Test Email Configuration Outlook.problems and monitor performance. Synchronize Appointments, Contacts, Identify the deployment methods forExamine how to configure tracing. and Tasks installing Microsoft Dynamics CRM forDescribe how to update Microsoft Dynamics Explain email tracking and correlation. Outlook.CRM. Discover how mailboxes are monitored. Install Microsoft Dynamics CRM forExamine data encryption. Describe the purpose of Microsoft Outlook.Describe the Best Practices Analyzer. Dynamics CRM mailbox records. Configure Microsoft Dynamics CRM forDescribe the VSS Writer Service for Examine the email synchronization Outlook to connect to Microsoft DynamicsMicrosoft Dynamics CRM. options. CRM organizations.Examine the Microsoft Dynamics Review the requirement to approve email Configure user settings and options relatedmarketplace. addresses. to emails.Network Load Balancing Explain the role of the Microsoft Install Microsoft Dynamics CRM forClustering Microsoft SQL Server Dynamics CRM Email Router. Outlook using the command line.Other SQL Server High-Availability Solutions Install the Microsoft Dynamics CRM Review how Microsoft Dynamics CRM forHigh-Availability Options for Other Email Router. Outlook with offline capability works andSupporting Components Review the Email Router configuration how to configure the offline database.

options. Requirements for Configuring anCreate a forward mailbox. Internet-Facing Deployment

line Review the purpose of deploying CertificatesOn-Premises Licensing Model forwarding rules. Install Active Directory Federation ServicesOnline Licensing Model Review options for installing the Email Configure AD FSSupporting Technologies Router on multiple computers. Configure Claims-Based AuthenticationMicrosoft Dynamics CRM Server Review troubleshooting tips. Configure an IFDAccessing Microsoft Dynamics CRM Describe the role of Server-Side Describe the requirements for configuringMicrosoft Dynamics CRM for Office Outlook Synchronization. an IFD.Managing Emails Configure Server-Side Synchronization. Review the certificates required for an IFD.Microsoft Dynamics CRM Reporting Test Server-Side Synchronization Identify the steps to install Active DirectoryExtensions settings. Federation Service.Microsoft Dynamics CRM Language Packs Installation Requirements Review the Active Directory FederationPlanning Overview Deployment Methods Service configuration steps.Describe the licensing model and client Install Microsoft Dynamics CRM for Review the steps to configureaccess license types. Outlook claims-based authentication in MicrosoftProvide an overview of the supporting Configure Microsoft Dynamics CRM for Dynamics CRM.technologies. Outlook Review the steps to configure an IFD inExamine the role of the Microsoft Dynamics Configure User Email Settings Microsoft Dynamics CRM.CRM Server in a Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Manage System Jobsdeployment. Outlook Using the Command Line Delete RecordsDescribe the ways to access Microsoft Using Microsoft Dynamics CRM for Disaster RecoveryDynamics CRM. Outlook with Offline Capability Manage SQL DatabasesIdentify the differences between the two Install Microsoft Dynamics CRM for Troubleshootingmodes of Microsoft Dynamics CRM for Outlook. Configure TracingOffice Outlook. Identify the deployment methods for Update Microsoft Dynamics CRMReview the options for managing emails. installing Microsoft Dynamics CRM for Manage Data EncryptionReview the role of Microsoft Dynamics CRM Outlook. Best Practices Analyzer (BPA)Reporting Extensions. Install Microsoft Dynamics CRM for VSS Writer Service for Microsoft DynamicsReview the role of Microsoft Dynamics CRM Outlook. CRM


Language Packs. Configure Microsoft Dynamics CRM for MarketplaceMicrosoft SQL Server Requirements Outlook to connect to Microsoft Examine how to manage system jobs.Active Directory Requirements Dynamics CRM organizations. Show how to delete records using the BulkComponents Installed During Server Setup Configure user settings and options Delete Wizard.Microsoft Dynamics CRM Website related to emails. Discuss areas to consider for a disasterRequired Installation Rights for Microsoft Install Microsoft Dynamics CRM for recovery plan.Dynamics CRM Server Outlook using the command line. Describe tasks in Microsoft SQL ServerSupported Server Topologies Review how Microsoft Dynamics CRM for that can improve performance.Install Microsoft Dynamics CRM Server Outlook with offline capability works and Review ways to troubleshoot and diagnoseInstallation Troubleshooting how to configure the offline database. problems and monitor performance.Post-Installation Tasks Requirements for Configuring an Examine how to configure tracing.Install Microsoft Dynamics CRM Using the Internet-Facing Deployment Describe how to update MicrosoftCommand Line Certificates Dynamics CRM.Deploy Microsoft Dynamics CRM Online Install Active Directory Federation Examine data encryption.Describe the hardware and software Services Describe the Best Practices Analyzer.requirements for the Microsoft SQL Server. Configure AD FS Describe the VSS Writer Service forIdentify the components that are installed Configure Claims-Based Authentication Microsoft Dynamics CRM.during Microsoft Dynamics CRM Server Configure an IFD Examine the Microsoft DynamicsSetup. Describe the requirements for configuring marketplace.Review the options for creating the Microsoft an IFD. Network Load BalancingDynamics CRM Server website. Review the certificates required for an Clustering Microsoft SQL ServerReview the rights required to install IFD. Other SQL Server High-AvailabilityMicrosoft Dynamics CRM Server. Identify the steps to install Active SolutionsInstall Microsoft Dynamics CRM Server. Directory Federation Service. High-Availability Options for OtherReview installation troubleshooting and Review the Active Directory Federation Supporting Componentsidentify known issues. Service configuration steps.Identify the tasks and configuration settings Review the steps to configurethat are completed after the installation of claims-based authentication in Microsoft lineMicrosoft Dynamics CRM Server. Dynamics CRM. On-Premises Licensing ModelDescribe how to install Microsoft Dynamics Review the steps to configure an IFD in Online Licensing ModelCRM using the command line. Microsoft Dynamics CRM. Supporting TechnologiesDescribe how sample data can be added to Manage System Jobs Microsoft Dynamics CRM Servera Microsoft Dynamics CRM implementation. Delete Records Accessing Microsoft Dynamics CRMMicrosoft Dynamics CRM Reporting Disaster Recovery Microsoft Dynamics CRM for OfficeExtensions Manage SQL Databases OutlookRequirements for Microsoft Dynamics CRM Troubleshooting Managing EmailsReporting Extensions Configure Tracing Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM Report Authoring Update Microsoft Dynamics CRM ExtensionsExtension Manage Data Encryption Microsoft Dynamics CRM Language PacksInstall Microsoft Dynamics CRM Reporting Best Practices Analyzer (BPA) Planning OverviewExtensions VSS Writer Service for Microsoft Describe the licensing model and clientReview when Microsoft Dynamics CRM Dynamics CRM access license types.Reporting Extensions is required. Marketplace Provide an overview of the supportingIdentify the requirements for installing Examine how to manage system jobs. technologies.Microsoft Dynamic CRM Reporting Show how to delete records using the Examine the role of the MicrosoftExtensions. Bulk Delete Wizard. Dynamics CRM Server in a MicrosoftReview when Microsoft Dynamics CRM Discuss areas to consider for a disaster Dynamics CRM deployment.Report Authoring Extension is required. recovery plan. Describe the ways to access MicrosoftDeployment Administrators Describe tasks in Microsoft SQL Server Dynamics CRM.Create a New Organization that can improve performance. Identify the differences between the twoManage Existing Organizations Review ways to troubleshoot and modes of Microsoft Dynamics CRM forManage Servers diagnose problems and monitor Office Outlook.Configure Access from the Internet performance. Review the options for managing emails.Update Web Addresses Examine how to configure tracing. Review the role of Microsoft DynamicsView License Information Describe how to update Microsoft CRM Reporting Extensions.Upgrade the Microsoft Dynamics CRM Dynamics CRM. Review the role of Microsoft DynamicsEdition Examine data encryption. CRM Language Packs.Redeploy Microsoft Dynamics CRM Describe the Best Practices Analyzer. Microsoft SQL Server RequirementsImport Organizations Describe the VSS Writer Service for Active Directory RequirementsAdminister the Deployment Using Windows Microsoft Dynamics CRM. Components Installed During Server SetupPowerShell Examine the Microsoft Dynamics Microsoft Dynamics CRM WebsiteReview the steps to create new marketplace. Required Installation Rights for Microsoftorganizations. Network Load Balancing Dynamics CRM ServerDescribe the management tasks for existing Clustering Microsoft SQL Server Supported Server Topologiesorganizations. Other SQL Server High-Availability Install Microsoft Dynamics CRM ServerDescribe how to add an existing organization Solutions Installation Troubleshooting


database to the deployment. High-Availability Options for Other Post-Installation TasksReview Microsoft Dynamics CRM Server Supporting Components Install Microsoft Dynamics CRM Using themanagement tasks. Command LineDescribe how to update the Microsoft Deploy Microsoft Dynamics CRM OnlineDynamics CRM web addresses. line Describe the hardware and softwareReview Microsoft Dynamics CRM license On-Premises Licensing Model requirements for the Microsoft SQL Server.information. Online Licensing Model Identify the components that are installedDescribe the Microsoft Dynamics CRM Supporting Technologies during Microsoft Dynamics CRM ServerEdition upgrade options. Microsoft Dynamics CRM Server Setup.Explore why the redeployment of Microsoft Accessing Microsoft Dynamics CRM Review the options for creating theDynamics CRM is required. Microsoft Dynamics CRM for Office Microsoft Dynamics CRM Server website.Examine Windows PowerShell for Outlook Review the rights required to installperforming deployment commands. Managing Emails Microsoft Dynamics CRM Server.Base and Extension Table Merge Microsoft Dynamics CRM Reporting Install Microsoft Dynamics CRM Server.Upgrade Process Phases Extensions Review installation troubleshooting andPhase 1 – Prepare to Upgrade Microsoft Dynamics CRM Language identify known issues.Phase 2 – Establish the Test Environment Packs Identify the tasks and configurationPhase 3 – Upgrade and Validate the Test Planning Overview settings that are completed after theEnvironment Describe the licensing model and client installation of Microsoft Dynamics CRMPhase 4 – Upgrade and Validate the access license types. Server.Production Deployment Provide an overview of the supporting Describe how to install Microsoft DynamicsPerform an In-Place Upgrade of Microsoft technologies. CRM using the command line.Dynamics CRM 2011 Server Examine the role of the Microsoft Describe how sample data can be addedPerform a Migration Using the Same Dynamics CRM Server in a Microsoft to a Microsoft Dynamics CRMInstance of SQL Server Dynamics CRM deployment. implementation.Perform a Migration Using a New Instance Describe the ways to access Microsoft Microsoft Dynamics CRM Reportingof SQL Server Dynamics CRM. ExtensionsUpgrade the Microsoft Dynamics CRM 2011 Identify the differences between the two Requirements for Microsoft DynamicsEmail Router modes of Microsoft Dynamics CRM for CRM Reporting ExtensionsPlan the Upgrade of Microsoft Dynamics Office Outlook. Microsoft Dynamics CRM Report AuthoringCRM 2011 for Outlook Review the options for managing emails. ExtensionUpgrade Microsoft Dynamics CRM 2011 for Review the role of Microsoft Dynamics Install Microsoft Dynamics CRM ReportingOutlook CRM Reporting Extensions. ExtensionsDescribe the base and extension table Review the role of Microsoft Dynamics Review when Microsoft Dynamics CRMmerge process CRM Language Packs. Reporting Extensions is required.Review the high-level phases of an upgrade Microsoft SQL Server Requirements Identify the requirements for installingprocess. Active Directory Requirements Microsoft Dynamic CRM ReportingExplain the need for a test environment. Components Installed During Server Extensions.Identify the need to validate an upgrade of a Setup Review when Microsoft Dynamics CRMtest environment. Microsoft Dynamics CRM Website Report Authoring Extension is required.Review the upgrade of the production Required Installation Rights for Microsoft Deployment Administratorsdeployment. Dynamics CRM Server Create a New OrganizationDescribe an in-place upgrade of Microsoft Supported Server Topologies Manage Existing OrganizationsDynamics CRM. Install Microsoft Dynamics CRM Server Manage ServersDescribe a migration upgrade of Microsoft Installation Troubleshooting Configure Access from the InternetDynamics CRM. Post-Installation Tasks Update Web AddressesDescribe the upgrade of the Microsoft Install Microsoft Dynamics CRM Using View License InformationDynamics CRM Email Router. the Command Line Upgrade the Microsoft Dynamics CRMEmail Tracking and Correlation Deploy Microsoft Dynamics CRM Online EditionMailbox Monitoring Describe the hardware and software Redeploy Microsoft Dynamics CRMSynchronization Methods requirements for the Microsoft SQL Import OrganizationsEmail Address Approval Server. Administer the Deployment UsingOverview of the Email Router Identify the components that are installed Windows PowerShellInstall the Email Router and Rule during Microsoft Dynamics CRM Server Review the steps to create newDeployment Wizard Setup. organizations.Configure the Email Router Review the options for creating the Describe the management tasks forSet Up a Forward Mailbox for the Email Microsoft Dynamics CRM Server website. existing organizations.Router Review the rights required to install Describe how to add an existingDeploy Inbox Rules Microsoft Dynamics CRM Server. organization database to the deployment.Install the Email Router on Multiple Install Microsoft Dynamics CRM Server. Review Microsoft Dynamics CRM ServerComputers Review installation troubleshooting and management tasks.Troubleshooting identify known issues. Describe how to update the MicrosoftOverview of Server-Side Synchronization Identify the tasks and configuration Dynamics CRM web addresses.Configure Server-Side Synchronization settings that are completed after the Review Microsoft Dynamics CRM licenseSet Up a Forward Mailbox for Server-Side installation of Microsoft Dynamics CRM information.Synchronization Server. Describe the Microsoft Dynamics CRM


Migrate Email Router Settings Describe how to install Microsoft Edition upgrade options.Email Integration Service Role Dynamics CRM using the command line. Explore why the redeployment of MicrosoftTest Email Configuration Describe how sample data can be added Dynamics CRM is required.Synchronize Appointments, Contacts, and to a Microsoft Dynamics CRM Examine Windows PowerShell forTasks implementation. performing deployment commands.Explain email tracking and correlation. Microsoft Dynamics CRM Reporting Base and Extension Table MergeDiscover how mailboxes are monitored. Extensions Upgrade Process PhasesDescribe the purpose of Microsoft Dynamics Requirements for Microsoft Dynamics Phase 1 – Prepare to UpgradeCRM mailbox records. CRM Reporting Extensions Phase 2 – Establish the Test EnvironmentExamine the email synchronization options. Microsoft Dynamics CRM Report Phase 3 – Upgrade and Validate the TestReview the requirement to approve email Authoring Extension Environmentaddresses. Install Microsoft Dynamics CRM Phase 4 – Upgrade and Validate theExplain the role of the Microsoft Dynamics Reporting Extensions Production DeploymentCRM Email Router. Review when Microsoft Dynamics CRM Perform an In-Place Upgrade of MicrosoftInstall the Microsoft Dynamics CRM Email Reporting Extensions is required. Dynamics CRM 2011 ServerRouter. Identify the requirements for installing Perform a Migration Using the SameReview the Email Router configuration Microsoft Dynamic CRM Reporting Instance of SQL Serveroptions. Extensions. Perform a Migration Using a New InstanceCreate a forward mailbox. Review when Microsoft Dynamics CRM of SQL ServerReview the purpose of deploying forwarding Report Authoring Extension is required. Upgrade the Microsoft Dynamics CRMrules. Deployment Administrators 2011 Email RouterReview options for installing the Email Create a New Organization Plan the Upgrade of Microsoft DynamicsRouter on multiple computers. Manage Existing Organizations CRM 2011 for OutlookReview troubleshooting tips. Manage Servers Upgrade Microsoft Dynamics CRM 2011Describe the role of Server-Side Configure Access from the Internet for OutlookSynchronization. Update Web Addresses Describe the base and extension tableConfigure Server-Side Synchronization. View License Information merge processTest Server-Side Synchronization settings. Upgrade the Microsoft Dynamics CRM Review the high-level phases of anInstallation Requirements Edition upgrade process.Deployment Methods Redeploy Microsoft Dynamics CRM Explain the need for a test environment.Install Microsoft Dynamics CRM for Outlook Import Organizations Identify the need to validate an upgrade ofConfigure Microsoft Dynamics CRM for Administer the Deployment Using a test environment.Outlook Windows PowerShell Review the upgrade of the productionConfigure User Email Settings Review the steps to create new deployment.Install Microsoft Dynamics CRM for Outlook organizations. Describe an in-place upgrade of MicrosoftUsing the Command Line Describe the management tasks for Dynamics CRM.Using Microsoft Dynamics CRM for Outlook existing organizations. Describe a migration upgrade of Microsoftwith Offline Capability Describe how to add an existing Dynamics CRM.Install Microsoft Dynamics CRM for Outlook. organization database to the deployment. Describe the upgrade of the MicrosoftIdentify the deployment methods for Review Microsoft Dynamics CRM Server Dynamics CRM Email Router.installing Microsoft Dynamics CRM for management tasks. Email Tracking and CorrelationOutlook. Describe how to update the Microsoft Mailbox MonitoringInstall Microsoft Dynamics CRM for Outlook. Dynamics CRM web addresses. Synchronization MethodsConfigure Microsoft Dynamics CRM for Review Microsoft Dynamics CRM license Email Address ApprovalOutlook to connect to Microsoft Dynamics information. Overview of the Email RouterCRM organizations. Describe the Microsoft Dynamics CRM Install the Email Router and RuleConfigure user settings and options related Edition upgrade options. Deployment Wizardto emails. Explore why the redeployment of Configure the Email RouterInstall Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM is required. Set Up a Forward Mailbox for the Emailusing the command line. Examine Windows PowerShell for RouterReview how Microsoft Dynamics CRM for performing deployment commands. Deploy Inbox RulesOutlook with offline capability works and how Base and Extension Table Merge Install the Email Router on Multipleto configure the offline database. Upgrade Process Phases ComputersRequirements for Configuring an Phase 1 – Prepare to Upgrade TroubleshootingInternet-Facing Deployment Phase 2 – Establish the Test Overview of Server-Side SynchronizationCertificates Environment Configure Server-Side SynchronizationInstall Active Directory Federation Services Phase 3 – Upgrade and Validate the Test Set Up a Forward Mailbox for Server-SideConfigure AD FS Environment SynchronizationConfigure Claims-Based Authentication Phase 4 – Upgrade and Validate the Migrate Email Router SettingsConfigure an IFD Production Deployment Email Integration Service RoleDescribe the requirements for configuring an Perform an In-Place Upgrade of Microsoft Test Email ConfigurationIFD. Dynamics CRM 2011 Server Synchronize Appointments, Contacts, andReview the certificates required for an IFD. Perform a Migration Using the Same TasksIdentify the steps to install Active Directory Instance of SQL Server Explain email tracking and correlation.Federation Service. Perform a Migration Using a New Discover how mailboxes are monitored.Review the Active Directory Federation Instance of SQL Server Describe the purpose of Microsoft


Service configuration steps. Upgrade the Microsoft Dynamics CRM Dynamics CRM mailbox records.Review the steps to configure claims-based 2011 Email Router Examine the email synchronizationauthentication in Microsoft Dynamics CRM. Plan the Upgrade of Microsoft Dynamics options.Review the steps to configure an IFD in CRM 2011 for Outlook Review the requirement to approve emailMicrosoft Dynamics CRM. Upgrade Microsoft Dynamics CRM 2011 addresses.Manage System Jobs for Outlook Explain the role of the Microsoft DynamicsDelete Records Describe the base and extension table CRM Email Router.Disaster Recovery merge process Install the Microsoft Dynamics CRM EmailManage SQL Databases Review the high-level phases of an Router.Troubleshooting upgrade process. Review the Email Router configurationConfigure Tracing Explain the need for a test environment. options.Update Microsoft Dynamics CRM Identify the need to validate an upgrade Create a forward mailbox.Manage Data Encryption of a test environment. Review the purpose of deployingBest Practices Analyzer (BPA) Review the upgrade of the production forwarding rules.VSS Writer Service for Microsoft Dynamics deployment. Review options for installing the EmailCRM Describe an in-place upgrade of Microsoft Router on multiple computers.Marketplace Dynamics CRM. Review troubleshooting tips.Examine how to manage system jobs. Describe a migration upgrade of Describe the role of Server-SideShow how to delete records using the Bulk Microsoft Dynamics CRM. Synchronization.Delete Wizard. Describe the upgrade of the Microsoft Configure Server-Side Synchronization.Discuss areas to consider for a disaster Dynamics CRM Email Router. Test Server-Side Synchronization settings.recovery plan. Email Tracking and Correlation Installation RequirementsDescribe tasks in Microsoft SQL Server that Mailbox Monitoring Deployment Methodscan improve performance. Synchronization Methods Install Microsoft Dynamics CRM forReview ways to troubleshoot and diagnose Email Address Approval Outlookproblems and monitor performance. Overview of the Email Router Configure Microsoft Dynamics CRM forExamine how to configure tracing. Install the Email Router and Rule OutlookDescribe how to update Microsoft Dynamics Deployment Wizard Configure User Email SettingsCRM. Configure the Email Router Install Microsoft Dynamics CRM forExamine data encryption. Set Up a Forward Mailbox for the Email Outlook Using the Command LineDescribe the Best Practices Analyzer. Router Using Microsoft Dynamics CRM forDescribe the VSS Writer Service for Deploy Inbox Rules Outlook with Offline CapabilityMicrosoft Dynamics CRM. Install the Email Router on Multiple Install Microsoft Dynamics CRM forExamine the Microsoft Dynamics Computers Outlook.marketplace. Troubleshooting Identify the deployment methods forNetwork Load Balancing Overview of Server-Side Synchronization installing Microsoft Dynamics CRM forClustering Microsoft SQL Server Configure Server-Side Synchronization Outlook.Other SQL Server High-Availability Solutions Set Up a Forward Mailbox for Server-Side Install Microsoft Dynamics CRM forHigh-Availability Options for Other Synchronization Outlook.Supporting Components Migrate Email Router Settings Configure Microsoft Dynamics CRM for

Email Integration Service Role Outlook to connect to Microsoft DynamicsTest Email Configuration CRM organizations.

line Synchronize Appointments, Contacts, Configure user settings and options relatedOn-Premises Licensing Model and Tasks to emails.Online Licensing Model Explain email tracking and correlation. Install Microsoft Dynamics CRM forSupporting Technologies Discover how mailboxes are monitored. Outlook using the command line.Microsoft Dynamics CRM Server Describe the purpose of Microsoft Review how Microsoft Dynamics CRM forAccessing Microsoft Dynamics CRM Dynamics CRM mailbox records. Outlook with offline capability works andMicrosoft Dynamics CRM for Office Outlook Examine the email synchronization how to configure the offline database.Managing Emails options. Requirements for Configuring anMicrosoft Dynamics CRM Reporting Review the requirement to approve email Internet-Facing DeploymentExtensions addresses. CertificatesMicrosoft Dynamics CRM Language Packs Explain the role of the Microsoft Install Active Directory Federation ServicesPlanning Overview Dynamics CRM Email Router. Configure AD FSDescribe the licensing model and client Install the Microsoft Dynamics CRM Configure Claims-Based Authenticationaccess license types. Email Router. Configure an IFDProvide an overview of the supporting Review the Email Router configuration Describe the requirements for configuringtechnologies. options. an IFD.Examine the role of the Microsoft Dynamics Create a forward mailbox. Review the certificates required for an IFD.CRM Server in a Microsoft Dynamics CRM Review the purpose of deploying Identify the steps to install Active Directorydeployment. forwarding rules. Federation Service.Describe the ways to access Microsoft Review options for installing the Email Review the Active Directory FederationDynamics CRM. Router on multiple computers. Service configuration steps.Identify the differences between the two Review troubleshooting tips. Review the steps to configuremodes of Microsoft Dynamics CRM for Describe the role of Server-Side claims-based authentication in MicrosoftOffice Outlook. Synchronization. Dynamics CRM.


Review the options for managing emails. Configure Server-Side Synchronization. Review the steps to configure an IFD inReview the role of Microsoft Dynamics CRM Test Server-Side Synchronization Microsoft Dynamics CRM.Reporting Extensions. settings. Manage System JobsReview the role of Microsoft Dynamics CRM Installation Requirements Delete RecordsLanguage Packs. Deployment Methods Disaster RecoveryMicrosoft SQL Server Requirements Install Microsoft Dynamics CRM for Manage SQL DatabasesActive Directory Requirements Outlook TroubleshootingComponents Installed During Server Setup Configure Microsoft Dynamics CRM for Configure TracingMicrosoft Dynamics CRM Website Outlook Update Microsoft Dynamics CRMRequired Installation Rights for Microsoft Configure User Email Settings Manage Data EncryptionDynamics CRM Server Install Microsoft Dynamics CRM for Best Practices Analyzer (BPA)Supported Server Topologies Outlook Using the Command Line VSS Writer Service for Microsoft DynamicsInstall Microsoft Dynamics CRM Server Using Microsoft Dynamics CRM for CRMInstallation Troubleshooting Outlook with Offline Capability MarketplacePost-Installation Tasks Install Microsoft Dynamics CRM for Examine how to manage system jobs.Install Microsoft Dynamics CRM Using the Outlook. Show how to delete records using the BulkCommand Line Identify the deployment methods for Delete Wizard.Deploy Microsoft Dynamics CRM Online installing Microsoft Dynamics CRM for Discuss areas to consider for a disasterDescribe the hardware and software Outlook. recovery plan.requirements for the Microsoft SQL Server. Install Microsoft Dynamics CRM for Describe tasks in Microsoft SQL ServerIdentify the components that are installed Outlook. that can improve performance.during Microsoft Dynamics CRM Server Configure Microsoft Dynamics CRM for Review ways to troubleshoot and diagnoseSetup. Outlook to connect to Microsoft problems and monitor performance.Review the options for creating the Microsoft Dynamics CRM organizations. Examine how to configure tracing.Dynamics CRM Server website. Configure user settings and options Describe how to update MicrosoftReview the rights required to install related to emails. Dynamics CRM.Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM for Examine data encryption.Install Microsoft Dynamics CRM Server. Outlook using the command line. Describe the Best Practices Analyzer.Review installation troubleshooting and Review how Microsoft Dynamics CRM for Describe the VSS Writer Service foridentify known issues. Outlook with offline capability works and Microsoft Dynamics CRM.Identify the tasks and configuration settings how to configure the offline database. Examine the Microsoft Dynamicsthat are completed after the installation of Requirements for Configuring an marketplace.Microsoft Dynamics CRM Server. Internet-Facing Deployment Network Load BalancingDescribe how to install Microsoft Dynamics Certificates Clustering Microsoft SQL ServerCRM using the command line. Install Active Directory Federation Other SQL Server High-AvailabilityDescribe how sample data can be added to Services Solutionsa Microsoft Dynamics CRM implementation. Configure AD FS High-Availability Options for OtherMicrosoft Dynamics CRM Reporting Configure Claims-Based Authentication Supporting ComponentsExtensions Configure an IFDRequirements for Microsoft Dynamics CRM Describe the requirements for configuringReporting Extensions an IFD. lineMicrosoft Dynamics CRM Report Authoring Review the certificates required for an On-Premises Licensing ModelExtension IFD. Online Licensing ModelInstall Microsoft Dynamics CRM Reporting Identify the steps to install Active Supporting TechnologiesExtensions Directory Federation Service. Microsoft Dynamics CRM ServerReview when Microsoft Dynamics CRM Review the Active Directory Federation Accessing Microsoft Dynamics CRMReporting Extensions is required. Service configuration steps. Microsoft Dynamics CRM for OfficeIdentify the requirements for installing Review the steps to configure OutlookMicrosoft Dynamic CRM Reporting claims-based authentication in Microsoft Managing EmailsExtensions. Dynamics CRM. Microsoft Dynamics CRM ReportingReview when Microsoft Dynamics CRM Review the steps to configure an IFD in ExtensionsReport Authoring Extension is required. Microsoft Dynamics CRM. Microsoft Dynamics CRM Language PacksDeployment Administrators Manage System Jobs Planning OverviewCreate a New Organization Delete Records Describe the licensing model and clientManage Existing Organizations Disaster Recovery access license types.Manage Servers Manage SQL Databases Provide an overview of the supportingConfigure Access from the Internet Troubleshooting technologies.Update Web Addresses Configure Tracing Examine the role of the MicrosoftView License Information Update Microsoft Dynamics CRM Dynamics CRM Server in a MicrosoftUpgrade the Microsoft Dynamics CRM Manage Data Encryption Dynamics CRM deployment.Edition Best Practices Analyzer (BPA) Describe the ways to access MicrosoftRedeploy Microsoft Dynamics CRM VSS Writer Service for Microsoft Dynamics CRM.Import Organizations Dynamics CRM Identify the differences between the twoAdminister the Deployment Using Windows Marketplace modes of Microsoft Dynamics CRM forPowerShell Examine how to manage system jobs. Office Outlook.Review the steps to create new Show how to delete records using the Review the options for managing emails.


organizations. Bulk Delete Wizard. Review the role of Microsoft DynamicsDescribe the management tasks for existing Discuss areas to consider for a disaster CRM Reporting Extensions.organizations. recovery plan. Review the role of Microsoft DynamicsDescribe how to add an existing organization Describe tasks in Microsoft SQL Server CRM Language Packs.database to the deployment. that can improve performance. Microsoft SQL Server RequirementsReview Microsoft Dynamics CRM Server Review ways to troubleshoot and Active Directory Requirementsmanagement tasks. diagnose problems and monitor Components Installed During Server SetupDescribe how to update the Microsoft performance. Microsoft Dynamics CRM WebsiteDynamics CRM web addresses. Examine how to configure tracing. Required Installation Rights for MicrosoftReview Microsoft Dynamics CRM license Describe how to update Microsoft Dynamics CRM Serverinformation. Dynamics CRM. Supported Server TopologiesDescribe the Microsoft Dynamics CRM Examine data encryption. Install Microsoft Dynamics CRM ServerEdition upgrade options. Describe the Best Practices Analyzer. Installation TroubleshootingExplore why the redeployment of Microsoft Describe the VSS Writer Service for Post-Installation TasksDynamics CRM is required. Microsoft Dynamics CRM. Install Microsoft Dynamics CRM Using theExamine Windows PowerShell for Examine the Microsoft Dynamics Command Lineperforming deployment commands. marketplace. Deploy Microsoft Dynamics CRM OnlineBase and Extension Table Merge Network Load Balancing Describe the hardware and softwareUpgrade Process Phases Clustering Microsoft SQL Server requirements for the Microsoft SQL Server.Phase 1 – Prepare to Upgrade Other SQL Server High-Availability Identify the components that are installedPhase 2 – Establish the Test Environment Solutions during Microsoft Dynamics CRM ServerPhase 3 – Upgrade and Validate the Test High-Availability Options for Other Setup.Environment Supporting Components Review the options for creating thePhase 4 – Upgrade and Validate the Microsoft Dynamics CRM Server website.Production Deployment Review the rights required to installPerform an In-Place Upgrade of Microsoft line Microsoft Dynamics CRM Server.Dynamics CRM 2011 Server On-Premises Licensing Model Install Microsoft Dynamics CRM Server.Perform a Migration Using the Same Online Licensing Model Review installation troubleshooting andInstance of SQL Server Supporting Technologies identify known issues.Perform a Migration Using a New Instance Microsoft Dynamics CRM Server Identify the tasks and configurationof SQL Server Accessing Microsoft Dynamics CRM settings that are completed after theUpgrade the Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM for Office installation of Microsoft Dynamics CRMEmail Router Outlook Server.Plan the Upgrade of Microsoft Dynamics Managing Emails Describe how to install Microsoft DynamicsCRM 2011 for Outlook Microsoft Dynamics CRM Reporting CRM using the command line.Upgrade Microsoft Dynamics CRM 2011 for Extensions Describe how sample data can be addedOutlook Microsoft Dynamics CRM Language to a Microsoft Dynamics CRMDescribe the base and extension table Packs implementation.merge process Planning Overview Microsoft Dynamics CRM ReportingReview the high-level phases of an upgrade Describe the licensing model and client Extensionsprocess. access license types. Requirements for Microsoft DynamicsExplain the need for a test environment. Provide an overview of the supporting CRM Reporting ExtensionsIdentify the need to validate an upgrade of a technologies. Microsoft Dynamics CRM Report Authoringtest environment. Examine the role of the Microsoft ExtensionReview the upgrade of the production Dynamics CRM Server in a Microsoft Install Microsoft Dynamics CRM Reportingdeployment. Dynamics CRM deployment. ExtensionsDescribe an in-place upgrade of Microsoft Describe the ways to access Microsoft Review when Microsoft Dynamics CRMDynamics CRM. Dynamics CRM. Reporting Extensions is required.Describe a migration upgrade of Microsoft Identify the differences between the two Identify the requirements for installingDynamics CRM. modes of Microsoft Dynamics CRM for Microsoft Dynamic CRM ReportingDescribe the upgrade of the Microsoft Office Outlook. Extensions.Dynamics CRM Email Router. Review the options for managing emails. Review when Microsoft Dynamics CRMEmail Tracking and Correlation Review the role of Microsoft Dynamics Report Authoring Extension is required.Mailbox Monitoring CRM Reporting Extensions. Deployment AdministratorsSynchronization Methods Review the role of Microsoft Dynamics Create a New OrganizationEmail Address Approval CRM Language Packs. Manage Existing OrganizationsOverview of the Email Router Microsoft SQL Server Requirements Manage ServersInstall the Email Router and Rule Active Directory Requirements Configure Access from the InternetDeployment Wizard Components Installed During Server Update Web AddressesConfigure the Email Router Setup View License InformationSet Up a Forward Mailbox for the Email Microsoft Dynamics CRM Website Upgrade the Microsoft Dynamics CRMRouter Required Installation Rights for Microsoft EditionDeploy Inbox Rules Dynamics CRM Server Redeploy Microsoft Dynamics CRMInstall the Email Router on Multiple Supported Server Topologies Import OrganizationsComputers Install Microsoft Dynamics CRM Server Administer the Deployment UsingTroubleshooting Installation Troubleshooting Windows PowerShell


Overview of Server-Side Synchronization Post-Installation Tasks Review the steps to create newConfigure Server-Side Synchronization Install Microsoft Dynamics CRM Using organizations.Set Up a Forward Mailbox for Server-Side the Command Line Describe the management tasks forSynchronization Deploy Microsoft Dynamics CRM Online existing organizations.Migrate Email Router Settings Describe the hardware and software Describe how to add an existingEmail Integration Service Role requirements for the Microsoft SQL organization database to the deployment.Test Email Configuration Server. Review Microsoft Dynamics CRM ServerSynchronize Appointments, Contacts, and Identify the components that are installed management tasks.Tasks during Microsoft Dynamics CRM Server Describe how to update the MicrosoftExplain email tracking and correlation. Setup. Dynamics CRM web addresses.Discover how mailboxes are monitored. Review the options for creating the Review Microsoft Dynamics CRM licenseDescribe the purpose of Microsoft Dynamics Microsoft Dynamics CRM Server website. information.CRM mailbox records. Review the rights required to install Describe the Microsoft Dynamics CRMExamine the email synchronization options. Microsoft Dynamics CRM Server. Edition upgrade options.Review the requirement to approve email Install Microsoft Dynamics CRM Server. Explore why the redeployment of Microsoftaddresses. Review installation troubleshooting and Dynamics CRM is required.Explain the role of the Microsoft Dynamics identify known issues. Examine Windows PowerShell forCRM Email Router. Identify the tasks and configuration performing deployment commands.Install the Microsoft Dynamics CRM Email settings that are completed after the Base and Extension Table MergeRouter. installation of Microsoft Dynamics CRM Upgrade Process PhasesReview the Email Router configuration Server. Phase 1 – Prepare to Upgradeoptions. Describe how to install Microsoft Phase 2 – Establish the Test EnvironmentCreate a forward mailbox. Dynamics CRM using the command line. Phase 3 – Upgrade and Validate the TestReview the purpose of deploying forwarding Describe how sample data can be added Environmentrules. to a Microsoft Dynamics CRM Phase 4 – Upgrade and Validate theReview options for installing the Email implementation. Production DeploymentRouter on multiple computers. Microsoft Dynamics CRM Reporting Perform an In-Place Upgrade of MicrosoftReview troubleshooting tips. Extensions Dynamics CRM 2011 ServerDescribe the role of Server-Side Requirements for Microsoft Dynamics Perform a Migration Using the SameSynchronization. CRM Reporting Extensions Instance of SQL ServerConfigure Server-Side Synchronization. Microsoft Dynamics CRM Report Perform a Migration Using a New InstanceTest Server-Side Synchronization settings. Authoring Extension of SQL ServerInstallation Requirements Install Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMDeployment Methods Reporting Extensions 2011 Email RouterInstall Microsoft Dynamics CRM for Outlook Review when Microsoft Dynamics CRM Plan the Upgrade of Microsoft DynamicsConfigure Microsoft Dynamics CRM for Reporting Extensions is required. CRM 2011 for OutlookOutlook Identify the requirements for installing Upgrade Microsoft Dynamics CRM 2011Configure User Email Settings Microsoft Dynamic CRM Reporting for OutlookInstall Microsoft Dynamics CRM for Outlook Extensions. Describe the base and extension tableUsing the Command Line Review when Microsoft Dynamics CRM merge processUsing Microsoft Dynamics CRM for Outlook Report Authoring Extension is required. Review the high-level phases of anwith Offline Capability Deployment Administrators upgrade process.Install Microsoft Dynamics CRM for Outlook. Create a New Organization Explain the need for a test environment.Identify the deployment methods for Manage Existing Organizations Identify the need to validate an upgrade ofinstalling Microsoft Dynamics CRM for Manage Servers a test environment.Outlook. Configure Access from the Internet Review the upgrade of the productionInstall Microsoft Dynamics CRM for Outlook. Update Web Addresses deployment.Configure Microsoft Dynamics CRM for View License Information Describe an in-place upgrade of MicrosoftOutlook to connect to Microsoft Dynamics Upgrade the Microsoft Dynamics CRM Dynamics CRM.CRM organizations. Edition Describe a migration upgrade of MicrosoftConfigure user settings and options related Redeploy Microsoft Dynamics CRM Dynamics CRM.to emails. Import Organizations Describe the upgrade of the MicrosoftInstall Microsoft Dynamics CRM for Outlook Administer the Deployment Using Dynamics CRM Email Router.using the command line. Windows PowerShell Email Tracking and CorrelationReview how Microsoft Dynamics CRM for Review the steps to create new Mailbox MonitoringOutlook with offline capability works and how organizations. Synchronization Methodsto configure the offline database. Describe the management tasks for Email Address ApprovalRequirements for Configuring an existing organizations. Overview of the Email RouterInternet-Facing Deployment Describe how to add an existing Install the Email Router and RuleCertificates organization database to the deployment. Deployment WizardInstall Active Directory Federation Services Review Microsoft Dynamics CRM Server Configure the Email RouterConfigure AD FS management tasks. Set Up a Forward Mailbox for the EmailConfigure Claims-Based Authentication Describe how to update the Microsoft RouterConfigure an IFD Dynamics CRM web addresses. Deploy Inbox RulesDescribe the requirements for configuring an Review Microsoft Dynamics CRM license Install the Email Router on MultipleIFD. information. Computers


Review the certificates required for an IFD. Describe the Microsoft Dynamics CRM TroubleshootingIdentify the steps to install Active Directory Edition upgrade options. Overview of Server-Side SynchronizationFederation Service. Explore why the redeployment of Configure Server-Side SynchronizationReview the Active Directory Federation Microsoft Dynamics CRM is required. Set Up a Forward Mailbox for Server-SideService configuration steps. Examine Windows PowerShell for SynchronizationReview the steps to configure claims-based performing deployment commands. Migrate Email Router Settingsauthentication in Microsoft Dynamics CRM. Base and Extension Table Merge Email Integration Service RoleReview the steps to configure an IFD in Upgrade Process Phases Test Email ConfigurationMicrosoft Dynamics CRM. Phase 1 – Prepare to Upgrade Synchronize Appointments, Contacts, andManage System Jobs Phase 2 – Establish the Test TasksDelete Records Environment Explain email tracking and correlation.Disaster Recovery Phase 3 – Upgrade and Validate the Test Discover how mailboxes are monitored.Manage SQL Databases Environment Describe the purpose of MicrosoftTroubleshooting Phase 4 – Upgrade and Validate the Dynamics CRM mailbox records.Configure Tracing Production Deployment Examine the email synchronizationUpdate Microsoft Dynamics CRM Perform an In-Place Upgrade of Microsoft options.Manage Data Encryption Dynamics CRM 2011 Server Review the requirement to approve emailBest Practices Analyzer (BPA) Perform a Migration Using the Same addresses.VSS Writer Service for Microsoft Dynamics Instance of SQL Server Explain the role of the Microsoft DynamicsCRM Perform a Migration Using a New CRM Email Router.Marketplace Instance of SQL Server Install the Microsoft Dynamics CRM EmailExamine how to manage system jobs. Upgrade the Microsoft Dynamics CRM Router.Show how to delete records using the Bulk 2011 Email Router Review the Email Router configurationDelete Wizard. Plan the Upgrade of Microsoft Dynamics options.Discuss areas to consider for a disaster CRM 2011 for Outlook Create a forward mailbox.recovery plan. Upgrade Microsoft Dynamics CRM 2011 Review the purpose of deployingDescribe tasks in Microsoft SQL Server that for Outlook forwarding rules.can improve performance. Describe the base and extension table Review options for installing the EmailReview ways to troubleshoot and diagnose merge process Router on multiple computers.problems and monitor performance. Review the high-level phases of an Review troubleshooting tips.Examine how to configure tracing. upgrade process. Describe the role of Server-SideDescribe how to update Microsoft Dynamics Explain the need for a test environment. Synchronization.CRM. Identify the need to validate an upgrade Configure Server-Side Synchronization.Examine data encryption. of a test environment. Test Server-Side Synchronization settings.Describe the Best Practices Analyzer. Review the upgrade of the production Installation RequirementsDescribe the VSS Writer Service for deployment. Deployment MethodsMicrosoft Dynamics CRM. Describe an in-place upgrade of Microsoft Install Microsoft Dynamics CRM forExamine the Microsoft Dynamics Dynamics CRM. Outlookmarketplace. Describe a migration upgrade of Configure Microsoft Dynamics CRM forNetwork Load Balancing Microsoft Dynamics CRM. OutlookClustering Microsoft SQL Server Describe the upgrade of the Microsoft Configure User Email SettingsOther SQL Server High-Availability Solutions Dynamics CRM Email Router. Install Microsoft Dynamics CRM forHigh-Availability Options for Other Email Tracking and Correlation Outlook Using the Command LineSupporting Components Mailbox Monitoring Using Microsoft Dynamics CRM for

Synchronization Methods Outlook with Offline CapabilityEmail Address Approval Install Microsoft Dynamics CRM for

line Overview of the Email Router Outlook.On-Premises Licensing Model Install the Email Router and Rule Identify the deployment methods forOnline Licensing Model Deployment Wizard installing Microsoft Dynamics CRM forSupporting Technologies Configure the Email Router Outlook.Microsoft Dynamics CRM Server Set Up a Forward Mailbox for the Email Install Microsoft Dynamics CRM forAccessing Microsoft Dynamics CRM Router Outlook.Microsoft Dynamics CRM for Office Outlook Deploy Inbox Rules Configure Microsoft Dynamics CRM forManaging Emails Install the Email Router on Multiple Outlook to connect to Microsoft DynamicsMicrosoft Dynamics CRM Reporting Computers CRM organizations.Extensions Troubleshooting Configure user settings and options relatedMicrosoft Dynamics CRM Language Packs Overview of Server-Side Synchronization to emails.Planning Overview Configure Server-Side Synchronization Install Microsoft Dynamics CRM forDescribe the licensing model and client Set Up a Forward Mailbox for Server-Side Outlook using the command line.access license types. Synchronization Review how Microsoft Dynamics CRM forProvide an overview of the supporting Migrate Email Router Settings Outlook with offline capability works andtechnologies. Email Integration Service Role how to configure the offline database.Examine the role of the Microsoft Dynamics Test Email Configuration Requirements for Configuring anCRM Server in a Microsoft Dynamics CRM Synchronize Appointments, Contacts, Internet-Facing Deploymentdeployment. and Tasks CertificatesDescribe the ways to access Microsoft Explain email tracking and correlation. Install Active Directory Federation Services


Dynamics CRM. Discover how mailboxes are monitored. Configure AD FSIdentify the differences between the two Describe the purpose of Microsoft Configure Claims-Based Authenticationmodes of Microsoft Dynamics CRM for Dynamics CRM mailbox records. Configure an IFDOffice Outlook. Examine the email synchronization Describe the requirements for configuringReview the options for managing emails. options. an IFD.Review the role of Microsoft Dynamics CRM Review the requirement to approve email Review the certificates required for an IFD.Reporting Extensions. addresses. Identify the steps to install Active DirectoryReview the role of Microsoft Dynamics CRM Explain the role of the Microsoft Federation Service.Language Packs. Dynamics CRM Email Router. Review the Active Directory FederationMicrosoft SQL Server Requirements Install the Microsoft Dynamics CRM Service configuration steps.Active Directory Requirements Email Router. Review the steps to configureComponents Installed During Server Setup Review the Email Router configuration claims-based authentication in MicrosoftMicrosoft Dynamics CRM Website options. Dynamics CRM.Required Installation Rights for Microsoft Create a forward mailbox. Review the steps to configure an IFD inDynamics CRM Server Review the purpose of deploying Microsoft Dynamics CRM.Supported Server Topologies forwarding rules. Manage System JobsInstall Microsoft Dynamics CRM Server Review options for installing the Email Delete RecordsInstallation Troubleshooting Router on multiple computers. Disaster RecoveryPost-Installation Tasks Review troubleshooting tips. Manage SQL DatabasesInstall Microsoft Dynamics CRM Using the Describe the role of Server-Side TroubleshootingCommand Line Synchronization. Configure TracingDeploy Microsoft Dynamics CRM Online Configure Server-Side Synchronization. Update Microsoft Dynamics CRMDescribe the hardware and software Test Server-Side Synchronization Manage Data Encryptionrequirements for the Microsoft SQL Server. settings. Best Practices Analyzer (BPA)Identify the components that are installed Installation Requirements VSS Writer Service for Microsoft Dynamicsduring Microsoft Dynamics CRM Server Deployment Methods CRMSetup. Install Microsoft Dynamics CRM for MarketplaceReview the options for creating the Microsoft Outlook Examine how to manage system jobs.Dynamics CRM Server website. Configure Microsoft Dynamics CRM for Show how to delete records using the BulkReview the rights required to install Outlook Delete Wizard.Microsoft Dynamics CRM Server. Configure User Email Settings Discuss areas to consider for a disasterInstall Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM for recovery plan.Review installation troubleshooting and Outlook Using the Command Line Describe tasks in Microsoft SQL Serveridentify known issues. Using Microsoft Dynamics CRM for that can improve performance.Identify the tasks and configuration settings Outlook with Offline Capability Review ways to troubleshoot and diagnosethat are completed after the installation of Install Microsoft Dynamics CRM for problems and monitor performance.Microsoft Dynamics CRM Server. Outlook. Examine how to configure tracing.Describe how to install Microsoft Dynamics Identify the deployment methods for Describe how to update MicrosoftCRM using the command line. installing Microsoft Dynamics CRM for Dynamics CRM.Describe how sample data can be added to Outlook. Examine data encryption.a Microsoft Dynamics CRM implementation. Install Microsoft Dynamics CRM for Describe the Best Practices Analyzer.Microsoft Dynamics CRM Reporting Outlook. Describe the VSS Writer Service forExtensions Configure Microsoft Dynamics CRM for Microsoft Dynamics CRM.Requirements for Microsoft Dynamics CRM Outlook to connect to Microsoft Examine the Microsoft DynamicsReporting Extensions Dynamics CRM organizations. marketplace.Microsoft Dynamics CRM Report Authoring Configure user settings and options Network Load BalancingExtension related to emails. Clustering Microsoft SQL ServerInstall Microsoft Dynamics CRM Reporting Install Microsoft Dynamics CRM for Other SQL Server High-AvailabilityExtensions Outlook using the command line. SolutionsReview when Microsoft Dynamics CRM Review how Microsoft Dynamics CRM for High-Availability Options for OtherReporting Extensions is required. Outlook with offline capability works and Supporting ComponentsIdentify the requirements for installing how to configure the offline database.Microsoft Dynamic CRM Reporting Requirements for Configuring anExtensions. Internet-Facing Deployment lineReview when Microsoft Dynamics CRM Certificates On-Premises Licensing ModelReport Authoring Extension is required. Install Active Directory Federation Online Licensing ModelDeployment Administrators Services Supporting TechnologiesCreate a New Organization Configure AD FS Microsoft Dynamics CRM ServerManage Existing Organizations Configure Claims-Based Authentication Accessing Microsoft Dynamics CRMManage Servers Configure an IFD Microsoft Dynamics CRM for OfficeConfigure Access from the Internet Describe the requirements for configuring OutlookUpdate Web Addresses an IFD. Managing EmailsView License Information Review the certificates required for an Microsoft Dynamics CRM ReportingUpgrade the Microsoft Dynamics CRM IFD. ExtensionsEdition Identify the steps to install Active Microsoft Dynamics CRM Language PacksRedeploy Microsoft Dynamics CRM Directory Federation Service. Planning Overview


Import Organizations Review the Active Directory Federation Describe the licensing model and clientAdminister the Deployment Using Windows Service configuration steps. access license types.PowerShell Review the steps to configure Provide an overview of the supportingReview the steps to create new claims-based authentication in Microsoft technologies.organizations. Dynamics CRM. Examine the role of the MicrosoftDescribe the management tasks for existing Review the steps to configure an IFD in Dynamics CRM Server in a Microsoftorganizations. Microsoft Dynamics CRM. Dynamics CRM deployment.Describe how to add an existing organization Manage System Jobs Describe the ways to access Microsoftdatabase to the deployment. Delete Records Dynamics CRM.Review Microsoft Dynamics CRM Server Disaster Recovery Identify the differences between the twomanagement tasks. Manage SQL Databases modes of Microsoft Dynamics CRM forDescribe how to update the Microsoft Troubleshooting Office Outlook.Dynamics CRM web addresses. Configure Tracing Review the options for managing emails.Review Microsoft Dynamics CRM license Update Microsoft Dynamics CRM Review the role of Microsoft Dynamicsinformation. Manage Data Encryption CRM Reporting Extensions.Describe the Microsoft Dynamics CRM Best Practices Analyzer (BPA) Review the role of Microsoft DynamicsEdition upgrade options. VSS Writer Service for Microsoft CRM Language Packs.Explore why the redeployment of Microsoft Dynamics CRM Microsoft SQL Server RequirementsDynamics CRM is required. Marketplace Active Directory RequirementsExamine Windows PowerShell for Examine how to manage system jobs. Components Installed During Server Setupperforming deployment commands. Show how to delete records using the Microsoft Dynamics CRM WebsiteBase and Extension Table Merge Bulk Delete Wizard. Required Installation Rights for MicrosoftUpgrade Process Phases Discuss areas to consider for a disaster Dynamics CRM ServerPhase 1 – Prepare to Upgrade recovery plan. Supported Server TopologiesPhase 2 – Establish the Test Environment Describe tasks in Microsoft SQL Server Install Microsoft Dynamics CRM ServerPhase 3 – Upgrade and Validate the Test that can improve performance. Installation TroubleshootingEnvironment Review ways to troubleshoot and Post-Installation TasksPhase 4 – Upgrade and Validate the diagnose problems and monitor Install Microsoft Dynamics CRM Using theProduction Deployment performance. Command LinePerform an In-Place Upgrade of Microsoft Examine how to configure tracing. Deploy Microsoft Dynamics CRM OnlineDynamics CRM 2011 Server Describe how to update Microsoft Describe the hardware and softwarePerform a Migration Using the Same Dynamics CRM. requirements for the Microsoft SQL Server.Instance of SQL Server Examine data encryption. Identify the components that are installedPerform a Migration Using a New Instance Describe the Best Practices Analyzer. during Microsoft Dynamics CRM Serverof SQL Server Describe the VSS Writer Service for Setup.Upgrade the Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM. Review the options for creating theEmail Router Examine the Microsoft Dynamics Microsoft Dynamics CRM Server website.Plan the Upgrade of Microsoft Dynamics marketplace. Review the rights required to installCRM 2011 for Outlook Network Load Balancing Microsoft Dynamics CRM Server.Upgrade Microsoft Dynamics CRM 2011 for Clustering Microsoft SQL Server Install Microsoft Dynamics CRM Server.Outlook Other SQL Server High-Availability Review installation troubleshooting andDescribe the base and extension table Solutions identify known issues.merge process High-Availability Options for Other Identify the tasks and configurationReview the high-level phases of an upgrade Supporting Components settings that are completed after theprocess. installation of Microsoft Dynamics CRMExplain the need for a test environment. Server.Identify the need to validate an upgrade of a line Describe how to install Microsoft Dynamicstest environment. On-Premises Licensing Model CRM using the command line.Review the upgrade of the production Online Licensing Model Describe how sample data can be addeddeployment. Supporting Technologies to a Microsoft Dynamics CRMDescribe an in-place upgrade of Microsoft Microsoft Dynamics CRM Server implementation.Dynamics CRM. Accessing Microsoft Dynamics CRM Microsoft Dynamics CRM ReportingDescribe a migration upgrade of Microsoft Microsoft Dynamics CRM for Office ExtensionsDynamics CRM. Outlook Requirements for Microsoft DynamicsDescribe the upgrade of the Microsoft Managing Emails CRM Reporting ExtensionsDynamics CRM Email Router. Microsoft Dynamics CRM Reporting Microsoft Dynamics CRM Report AuthoringEmail Tracking and Correlation Extensions ExtensionMailbox Monitoring Microsoft Dynamics CRM Language Install Microsoft Dynamics CRM ReportingSynchronization Methods Packs ExtensionsEmail Address Approval Planning Overview Review when Microsoft Dynamics CRMOverview of the Email Router Describe the licensing model and client Reporting Extensions is required.Install the Email Router and Rule access license types. Identify the requirements for installingDeployment Wizard Provide an overview of the supporting Microsoft Dynamic CRM ReportingConfigure the Email Router technologies. Extensions.Set Up a Forward Mailbox for the Email Examine the role of the Microsoft Review when Microsoft Dynamics CRMRouter Dynamics CRM Server in a Microsoft Report Authoring Extension is required.


Deploy Inbox Rules Dynamics CRM deployment. Deployment AdministratorsInstall the Email Router on Multiple Describe the ways to access Microsoft Create a New OrganizationComputers Dynamics CRM. Manage Existing OrganizationsTroubleshooting Identify the differences between the two Manage ServersOverview of Server-Side Synchronization modes of Microsoft Dynamics CRM for Configure Access from the InternetConfigure Server-Side Synchronization Office Outlook. Update Web AddressesSet Up a Forward Mailbox for Server-Side Review the options for managing emails. View License InformationSynchronization Review the role of Microsoft Dynamics Upgrade the Microsoft Dynamics CRMMigrate Email Router Settings CRM Reporting Extensions. EditionEmail Integration Service Role Review the role of Microsoft Dynamics Redeploy Microsoft Dynamics CRMTest Email Configuration CRM Language Packs. Import OrganizationsSynchronize Appointments, Contacts, and Microsoft SQL Server Requirements Administer the Deployment UsingTasks Active Directory Requirements Windows PowerShellExplain email tracking and correlation. Components Installed During Server Review the steps to create newDiscover how mailboxes are monitored. Setup organizations.Describe the purpose of Microsoft Dynamics Microsoft Dynamics CRM Website Describe the management tasks forCRM mailbox records. Required Installation Rights for Microsoft existing organizations.Examine the email synchronization options. Dynamics CRM Server Describe how to add an existingReview the requirement to approve email Supported Server Topologies organization database to the deployment.addresses. Install Microsoft Dynamics CRM Server Review Microsoft Dynamics CRM ServerExplain the role of the Microsoft Dynamics Installation Troubleshooting management tasks.CRM Email Router. Post-Installation Tasks Describe how to update the MicrosoftInstall the Microsoft Dynamics CRM Email Install Microsoft Dynamics CRM Using Dynamics CRM web addresses.Router. the Command Line Review Microsoft Dynamics CRM licenseReview the Email Router configuration Deploy Microsoft Dynamics CRM Online information.options. Describe the hardware and software Describe the Microsoft Dynamics CRMCreate a forward mailbox. requirements for the Microsoft SQL Edition upgrade options.Review the purpose of deploying forwarding Server. Explore why the redeployment of Microsoftrules. Identify the components that are installed Dynamics CRM is required.Review options for installing the Email during Microsoft Dynamics CRM Server Examine Windows PowerShell forRouter on multiple computers. Setup. performing deployment commands.Review troubleshooting tips. Review the options for creating the Base and Extension Table MergeDescribe the role of Server-Side Microsoft Dynamics CRM Server website. Upgrade Process PhasesSynchronization. Review the rights required to install Phase 1 – Prepare to UpgradeConfigure Server-Side Synchronization. Microsoft Dynamics CRM Server. Phase 2 – Establish the Test EnvironmentTest Server-Side Synchronization settings. Install Microsoft Dynamics CRM Server. Phase 3 – Upgrade and Validate the TestInstallation Requirements Review installation troubleshooting and EnvironmentDeployment Methods identify known issues. Phase 4 – Upgrade and Validate theInstall Microsoft Dynamics CRM for Outlook Identify the tasks and configuration Production DeploymentConfigure Microsoft Dynamics CRM for settings that are completed after the Perform an In-Place Upgrade of MicrosoftOutlook installation of Microsoft Dynamics CRM Dynamics CRM 2011 ServerConfigure User Email Settings Server. Perform a Migration Using the SameInstall Microsoft Dynamics CRM for Outlook Describe how to install Microsoft Instance of SQL ServerUsing the Command Line Dynamics CRM using the command line. Perform a Migration Using a New InstanceUsing Microsoft Dynamics CRM for Outlook Describe how sample data can be added of SQL Serverwith Offline Capability to a Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook. implementation. 2011 Email RouterIdentify the deployment methods for Microsoft Dynamics CRM Reporting Plan the Upgrade of Microsoft Dynamicsinstalling Microsoft Dynamics CRM for Extensions CRM 2011 for OutlookOutlook. Requirements for Microsoft Dynamics Upgrade Microsoft Dynamics CRM 2011Install Microsoft Dynamics CRM for Outlook. CRM Reporting Extensions for OutlookConfigure Microsoft Dynamics CRM for Microsoft Dynamics CRM Report Describe the base and extension tableOutlook to connect to Microsoft Dynamics Authoring Extension merge processCRM organizations. Install Microsoft Dynamics CRM Review the high-level phases of anConfigure user settings and options related Reporting Extensions upgrade process.to emails. Review when Microsoft Dynamics CRM Explain the need for a test environment.Install Microsoft Dynamics CRM for Outlook Reporting Extensions is required. Identify the need to validate an upgrade ofusing the command line. Identify the requirements for installing a test environment.Review how Microsoft Dynamics CRM for Microsoft Dynamic CRM Reporting Review the upgrade of the productionOutlook with offline capability works and how Extensions. deployment.to configure the offline database. Review when Microsoft Dynamics CRM Describe an in-place upgrade of MicrosoftRequirements for Configuring an Report Authoring Extension is required. Dynamics CRM.Internet-Facing Deployment Deployment Administrators Describe a migration upgrade of MicrosoftCertificates Create a New Organization Dynamics CRM.Install Active Directory Federation Services Manage Existing Organizations Describe the upgrade of the MicrosoftConfigure AD FS Manage Servers Dynamics CRM Email Router.


Configure Claims-Based Authentication Configure Access from the Internet Email Tracking and CorrelationConfigure an IFD Update Web Addresses Mailbox MonitoringDescribe the requirements for configuring an View License Information Synchronization MethodsIFD. Upgrade the Microsoft Dynamics CRM Email Address ApprovalReview the certificates required for an IFD. Edition Overview of the Email RouterIdentify the steps to install Active Directory Redeploy Microsoft Dynamics CRM Install the Email Router and RuleFederation Service. Import Organizations Deployment WizardReview the Active Directory Federation Administer the Deployment Using Configure the Email RouterService configuration steps. Windows PowerShell Set Up a Forward Mailbox for the EmailReview the steps to configure claims-based Review the steps to create new Routerauthentication in Microsoft Dynamics CRM. organizations. Deploy Inbox RulesReview the steps to configure an IFD in Describe the management tasks for Install the Email Router on MultipleMicrosoft Dynamics CRM. existing organizations. ComputersManage System Jobs Describe how to add an existing TroubleshootingDelete Records organization database to the deployment. Overview of Server-Side SynchronizationDisaster Recovery Review Microsoft Dynamics CRM Server Configure Server-Side SynchronizationManage SQL Databases management tasks. Set Up a Forward Mailbox for Server-SideTroubleshooting Describe how to update the Microsoft SynchronizationConfigure Tracing Dynamics CRM web addresses. Migrate Email Router SettingsUpdate Microsoft Dynamics CRM Review Microsoft Dynamics CRM license Email Integration Service RoleManage Data Encryption information. Test Email ConfigurationBest Practices Analyzer (BPA) Describe the Microsoft Dynamics CRM Synchronize Appointments, Contacts, andVSS Writer Service for Microsoft Dynamics Edition upgrade options. TasksCRM Explore why the redeployment of Explain email tracking and correlation.Marketplace Microsoft Dynamics CRM is required. Discover how mailboxes are monitored.Examine how to manage system jobs. Examine Windows PowerShell for Describe the purpose of MicrosoftShow how to delete records using the Bulk performing deployment commands. Dynamics CRM mailbox records.Delete Wizard. Base and Extension Table Merge Examine the email synchronizationDiscuss areas to consider for a disaster Upgrade Process Phases options.recovery plan. Phase 1 – Prepare to Upgrade Review the requirement to approve emailDescribe tasks in Microsoft SQL Server that Phase 2 – Establish the Test addresses.can improve performance. Environment Explain the role of the Microsoft DynamicsReview ways to troubleshoot and diagnose Phase 3 – Upgrade and Validate the Test CRM Email Router.problems and monitor performance. Environment Install the Microsoft Dynamics CRM EmailExamine how to configure tracing. Phase 4 – Upgrade and Validate the Router.Describe how to update Microsoft Dynamics Production Deployment Review the Email Router configurationCRM. Perform an In-Place Upgrade of Microsoft options.Examine data encryption. Dynamics CRM 2011 Server Create a forward mailbox.Describe the Best Practices Analyzer. Perform a Migration Using the Same Review the purpose of deployingDescribe the VSS Writer Service for Instance of SQL Server forwarding rules.Microsoft Dynamics CRM. Perform a Migration Using a New Review options for installing the EmailExamine the Microsoft Dynamics Instance of SQL Server Router on multiple computers.marketplace. Upgrade the Microsoft Dynamics CRM Review troubleshooting tips.Network Load Balancing 2011 Email Router Describe the role of Server-SideClustering Microsoft SQL Server Plan the Upgrade of Microsoft Dynamics Synchronization.Other SQL Server High-Availability Solutions CRM 2011 for Outlook Configure Server-Side Synchronization.High-Availability Options for Other Upgrade Microsoft Dynamics CRM 2011 Test Server-Side Synchronization settings.Supporting Components for Outlook Installation Requirements

Describe the base and extension table Deployment Methodsmerge process Install Microsoft Dynamics CRM for

line Review the high-level phases of an OutlookOn-Premises Licensing Model upgrade process. Configure Microsoft Dynamics CRM forOnline Licensing Model Explain the need for a test environment. OutlookSupporting Technologies Identify the need to validate an upgrade Configure User Email SettingsMicrosoft Dynamics CRM Server of a test environment. Install Microsoft Dynamics CRM forAccessing Microsoft Dynamics CRM Review the upgrade of the production Outlook Using the Command LineMicrosoft Dynamics CRM for Office Outlook deployment. Using Microsoft Dynamics CRM forManaging Emails Describe an in-place upgrade of Microsoft Outlook with Offline CapabilityMicrosoft Dynamics CRM Reporting Dynamics CRM. Install Microsoft Dynamics CRM forExtensions Describe a migration upgrade of Outlook.Microsoft Dynamics CRM Language Packs Microsoft Dynamics CRM. Identify the deployment methods forPlanning Overview Describe the upgrade of the Microsoft installing Microsoft Dynamics CRM forDescribe the licensing model and client Dynamics CRM Email Router. Outlook.access license types. Email Tracking and Correlation Install Microsoft Dynamics CRM forProvide an overview of the supporting Mailbox Monitoring Outlook.technologies. Synchronization Methods Configure Microsoft Dynamics CRM for


Examine the role of the Microsoft Dynamics Email Address Approval Outlook to connect to Microsoft DynamicsCRM Server in a Microsoft Dynamics CRM Overview of the Email Router CRM organizations.deployment. Install the Email Router and Rule Configure user settings and options relatedDescribe the ways to access Microsoft Deployment Wizard to emails.Dynamics CRM. Configure the Email Router Install Microsoft Dynamics CRM forIdentify the differences between the two Set Up a Forward Mailbox for the Email Outlook using the command line.modes of Microsoft Dynamics CRM for Router Review how Microsoft Dynamics CRM forOffice Outlook. Deploy Inbox Rules Outlook with offline capability works andReview the options for managing emails. Install the Email Router on Multiple how to configure the offline database.Review the role of Microsoft Dynamics CRM Computers Requirements for Configuring anReporting Extensions. Troubleshooting Internet-Facing DeploymentReview the role of Microsoft Dynamics CRM Overview of Server-Side Synchronization CertificatesLanguage Packs. Configure Server-Side Synchronization Install Active Directory Federation ServicesMicrosoft SQL Server Requirements Set Up a Forward Mailbox for Server-Side Configure AD FSActive Directory Requirements Synchronization Configure Claims-Based AuthenticationComponents Installed During Server Setup Migrate Email Router Settings Configure an IFDMicrosoft Dynamics CRM Website Email Integration Service Role Describe the requirements for configuringRequired Installation Rights for Microsoft Test Email Configuration an IFD.Dynamics CRM Server Synchronize Appointments, Contacts, Review the certificates required for an IFD.Supported Server Topologies and Tasks Identify the steps to install Active DirectoryInstall Microsoft Dynamics CRM Server Explain email tracking and correlation. Federation Service.Installation Troubleshooting Discover how mailboxes are monitored. Review the Active Directory FederationPost-Installation Tasks Describe the purpose of Microsoft Service configuration steps.Install Microsoft Dynamics CRM Using the Dynamics CRM mailbox records. Review the steps to configureCommand Line Examine the email synchronization claims-based authentication in MicrosoftDeploy Microsoft Dynamics CRM Online options. Dynamics CRM.Describe the hardware and software Review the requirement to approve email Review the steps to configure an IFD inrequirements for the Microsoft SQL Server. addresses. Microsoft Dynamics CRM.Identify the components that are installed Explain the role of the Microsoft Manage System Jobsduring Microsoft Dynamics CRM Server Dynamics CRM Email Router. Delete RecordsSetup. Install the Microsoft Dynamics CRM Disaster RecoveryReview the options for creating the Microsoft Email Router. Manage SQL DatabasesDynamics CRM Server website. Review the Email Router configuration TroubleshootingReview the rights required to install options. Configure TracingMicrosoft Dynamics CRM Server. Create a forward mailbox. Update Microsoft Dynamics CRMInstall Microsoft Dynamics CRM Server. Review the purpose of deploying Manage Data EncryptionReview installation troubleshooting and forwarding rules. Best Practices Analyzer (BPA)identify known issues. Review options for installing the Email VSS Writer Service for Microsoft DynamicsIdentify the tasks and configuration settings Router on multiple computers. CRMthat are completed after the installation of Review troubleshooting tips. MarketplaceMicrosoft Dynamics CRM Server. Describe the role of Server-Side Examine how to manage system jobs.Describe how to install Microsoft Dynamics Synchronization. Show how to delete records using the BulkCRM using the command line. Configure Server-Side Synchronization. Delete Wizard.Describe how sample data can be added to Test Server-Side Synchronization Discuss areas to consider for a disastera Microsoft Dynamics CRM implementation. settings. recovery plan.Microsoft Dynamics CRM Reporting Installation Requirements Describe tasks in Microsoft SQL ServerExtensions Deployment Methods that can improve performance.Requirements for Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Review ways to troubleshoot and diagnoseReporting Extensions Outlook problems and monitor performance.Microsoft Dynamics CRM Report Authoring Configure Microsoft Dynamics CRM for Examine how to configure tracing.Extension Outlook Describe how to update MicrosoftInstall Microsoft Dynamics CRM Reporting Configure User Email Settings Dynamics CRM.Extensions Install Microsoft Dynamics CRM for Examine data encryption.Review when Microsoft Dynamics CRM Outlook Using the Command Line Describe the Best Practices Analyzer.Reporting Extensions is required. Using Microsoft Dynamics CRM for Describe the VSS Writer Service forIdentify the requirements for installing Outlook with Offline Capability Microsoft Dynamics CRM.Microsoft Dynamic CRM Reporting Install Microsoft Dynamics CRM for Examine the Microsoft DynamicsExtensions. Outlook. marketplace.Review when Microsoft Dynamics CRM Identify the deployment methods for Network Load BalancingReport Authoring Extension is required. installing Microsoft Dynamics CRM for Clustering Microsoft SQL ServerDeployment Administrators Outlook. Other SQL Server High-AvailabilityCreate a New Organization Install Microsoft Dynamics CRM for SolutionsManage Existing Organizations Outlook. High-Availability Options for OtherManage Servers Configure Microsoft Dynamics CRM for Supporting ComponentsConfigure Access from the Internet Outlook to connect to MicrosoftUpdate Web Addresses Dynamics CRM organizations.


View License Information Configure user settings and options lineUpgrade the Microsoft Dynamics CRM related to emails. On-Premises Licensing ModelEdition Install Microsoft Dynamics CRM for Online Licensing ModelRedeploy Microsoft Dynamics CRM Outlook using the command line. Supporting TechnologiesImport Organizations Review how Microsoft Dynamics CRM for Microsoft Dynamics CRM ServerAdminister the Deployment Using Windows Outlook with offline capability works and Accessing Microsoft Dynamics CRMPowerShell how to configure the offline database. Microsoft Dynamics CRM for OfficeReview the steps to create new Requirements for Configuring an Outlookorganizations. Internet-Facing Deployment Managing EmailsDescribe the management tasks for existing Certificates Microsoft Dynamics CRM Reportingorganizations. Install Active Directory Federation ExtensionsDescribe how to add an existing organization Services Microsoft Dynamics CRM Language Packsdatabase to the deployment. Configure AD FS Planning OverviewReview Microsoft Dynamics CRM Server Configure Claims-Based Authentication Describe the licensing model and clientmanagement tasks. Configure an IFD access license types.Describe how to update the Microsoft Describe the requirements for configuring Provide an overview of the supportingDynamics CRM web addresses. an IFD. technologies.Review Microsoft Dynamics CRM license Review the certificates required for an Examine the role of the Microsoftinformation. IFD. Dynamics CRM Server in a MicrosoftDescribe the Microsoft Dynamics CRM Identify the steps to install Active Dynamics CRM deployment.Edition upgrade options. Directory Federation Service. Describe the ways to access MicrosoftExplore why the redeployment of Microsoft Review the Active Directory Federation Dynamics CRM.Dynamics CRM is required. Service configuration steps. Identify the differences between the twoExamine Windows PowerShell for Review the steps to configure modes of Microsoft Dynamics CRM forperforming deployment commands. claims-based authentication in Microsoft Office Outlook.Base and Extension Table Merge Dynamics CRM. Review the options for managing emails.Upgrade Process Phases Review the steps to configure an IFD in Review the role of Microsoft DynamicsPhase 1 – Prepare to Upgrade Microsoft Dynamics CRM. CRM Reporting Extensions.Phase 2 – Establish the Test Environment Manage System Jobs Review the role of Microsoft DynamicsPhase 3 – Upgrade and Validate the Test Delete Records CRM Language Packs.Environment Disaster Recovery Microsoft SQL Server RequirementsPhase 4 – Upgrade and Validate the Manage SQL Databases Active Directory RequirementsProduction Deployment Troubleshooting Components Installed During Server SetupPerform an In-Place Upgrade of Microsoft Configure Tracing Microsoft Dynamics CRM WebsiteDynamics CRM 2011 Server Update Microsoft Dynamics CRM Required Installation Rights for MicrosoftPerform a Migration Using the Same Manage Data Encryption Dynamics CRM ServerInstance of SQL Server Best Practices Analyzer (BPA) Supported Server TopologiesPerform a Migration Using a New Instance VSS Writer Service for Microsoft Install Microsoft Dynamics CRM Serverof SQL Server Dynamics CRM Installation TroubleshootingUpgrade the Microsoft Dynamics CRM 2011 Marketplace Post-Installation TasksEmail Router Examine how to manage system jobs. Install Microsoft Dynamics CRM Using thePlan the Upgrade of Microsoft Dynamics Show how to delete records using the Command LineCRM 2011 for Outlook Bulk Delete Wizard. Deploy Microsoft Dynamics CRM OnlineUpgrade Microsoft Dynamics CRM 2011 for Discuss areas to consider for a disaster Describe the hardware and softwareOutlook recovery plan. requirements for the Microsoft SQL Server.Describe the base and extension table Describe tasks in Microsoft SQL Server Identify the components that are installedmerge process that can improve performance. during Microsoft Dynamics CRM ServerReview the high-level phases of an upgrade Review ways to troubleshoot and Setup.process. diagnose problems and monitor Review the options for creating theExplain the need for a test environment. performance. Microsoft Dynamics CRM Server website.Identify the need to validate an upgrade of a Examine how to configure tracing. Review the rights required to installtest environment. Describe how to update Microsoft Microsoft Dynamics CRM Server.Review the upgrade of the production Dynamics CRM. Install Microsoft Dynamics CRM Server.deployment. Examine data encryption. Review installation troubleshooting andDescribe an in-place upgrade of Microsoft Describe the Best Practices Analyzer. identify known issues.Dynamics CRM. Describe the VSS Writer Service for Identify the tasks and configurationDescribe a migration upgrade of Microsoft Microsoft Dynamics CRM. settings that are completed after theDynamics CRM. Examine the Microsoft Dynamics installation of Microsoft Dynamics CRMDescribe the upgrade of the Microsoft marketplace. Server.Dynamics CRM Email Router. Network Load Balancing Describe how to install Microsoft DynamicsEmail Tracking and Correlation Clustering Microsoft SQL Server CRM using the command line.Mailbox Monitoring Other SQL Server High-Availability Describe how sample data can be addedSynchronization Methods Solutions to a Microsoft Dynamics CRMEmail Address Approval High-Availability Options for Other implementation.Overview of the Email Router Supporting Components Microsoft Dynamics CRM ReportingInstall the Email Router and Rule Extensions


Deployment Wizard Requirements for Microsoft DynamicsConfigure the Email Router line CRM Reporting ExtensionsSet Up a Forward Mailbox for the Email On-Premises Licensing Model Microsoft Dynamics CRM Report AuthoringRouter Online Licensing Model ExtensionDeploy Inbox Rules Supporting Technologies Install Microsoft Dynamics CRM ReportingInstall the Email Router on Multiple Microsoft Dynamics CRM Server ExtensionsComputers Accessing Microsoft Dynamics CRM Review when Microsoft Dynamics CRMTroubleshooting Microsoft Dynamics CRM for Office Reporting Extensions is required.Overview of Server-Side Synchronization Outlook Identify the requirements for installingConfigure Server-Side Synchronization Managing Emails Microsoft Dynamic CRM ReportingSet Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM Reporting Extensions.Synchronization Extensions Review when Microsoft Dynamics CRMMigrate Email Router Settings Microsoft Dynamics CRM Language Report Authoring Extension is required.Email Integration Service Role Packs Deployment AdministratorsTest Email Configuration Planning Overview Create a New OrganizationSynchronize Appointments, Contacts, and Describe the licensing model and client Manage Existing OrganizationsTasks access license types. Manage ServersExplain email tracking and correlation. Provide an overview of the supporting Configure Access from the InternetDiscover how mailboxes are monitored. technologies. Update Web AddressesDescribe the purpose of Microsoft Dynamics Examine the role of the Microsoft View License InformationCRM mailbox records. Dynamics CRM Server in a Microsoft Upgrade the Microsoft Dynamics CRMExamine the email synchronization options. Dynamics CRM deployment. EditionReview the requirement to approve email Describe the ways to access Microsoft Redeploy Microsoft Dynamics CRMaddresses. Dynamics CRM. Import OrganizationsExplain the role of the Microsoft Dynamics Identify the differences between the two Administer the Deployment UsingCRM Email Router. modes of Microsoft Dynamics CRM for Windows PowerShellInstall the Microsoft Dynamics CRM Email Office Outlook. Review the steps to create newRouter. Review the options for managing emails. organizations.Review the Email Router configuration Review the role of Microsoft Dynamics Describe the management tasks foroptions. CRM Reporting Extensions. existing organizations.Create a forward mailbox. Review the role of Microsoft Dynamics Describe how to add an existingReview the purpose of deploying forwarding CRM Language Packs. organization database to the deployment.rules. Microsoft SQL Server Requirements Review Microsoft Dynamics CRM ServerReview options for installing the Email Active Directory Requirements management tasks.Router on multiple computers. Components Installed During Server Describe how to update the MicrosoftReview troubleshooting tips. Setup Dynamics CRM web addresses.Describe the role of Server-Side Microsoft Dynamics CRM Website Review Microsoft Dynamics CRM licenseSynchronization. Required Installation Rights for Microsoft information.Configure Server-Side Synchronization. Dynamics CRM Server Describe the Microsoft Dynamics CRMTest Server-Side Synchronization settings. Supported Server Topologies Edition upgrade options.Installation Requirements Install Microsoft Dynamics CRM Server Explore why the redeployment of MicrosoftDeployment Methods Installation Troubleshooting Dynamics CRM is required.Install Microsoft Dynamics CRM for Outlook Post-Installation Tasks Examine Windows PowerShell forConfigure Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Using performing deployment commands.Outlook the Command Line Base and Extension Table MergeConfigure User Email Settings Deploy Microsoft Dynamics CRM Online Upgrade Process PhasesInstall Microsoft Dynamics CRM for Outlook Describe the hardware and software Phase 1 – Prepare to UpgradeUsing the Command Line requirements for the Microsoft SQL Phase 2 – Establish the Test EnvironmentUsing Microsoft Dynamics CRM for Outlook Server. Phase 3 – Upgrade and Validate the Testwith Offline Capability Identify the components that are installed EnvironmentInstall Microsoft Dynamics CRM for Outlook. during Microsoft Dynamics CRM Server Phase 4 – Upgrade and Validate theIdentify the deployment methods for Setup. Production Deploymentinstalling Microsoft Dynamics CRM for Review the options for creating the Perform an In-Place Upgrade of MicrosoftOutlook. Microsoft Dynamics CRM Server website. Dynamics CRM 2011 ServerInstall Microsoft Dynamics CRM for Outlook. Review the rights required to install Perform a Migration Using the SameConfigure Microsoft Dynamics CRM for Microsoft Dynamics CRM Server. Instance of SQL ServerOutlook to connect to Microsoft Dynamics Install Microsoft Dynamics CRM Server. Perform a Migration Using a New InstanceCRM organizations. Review installation troubleshooting and of SQL ServerConfigure user settings and options related identify known issues. Upgrade the Microsoft Dynamics CRMto emails. Identify the tasks and configuration 2011 Email RouterInstall Microsoft Dynamics CRM for Outlook settings that are completed after the Plan the Upgrade of Microsoft Dynamicsusing the command line. installation of Microsoft Dynamics CRM CRM 2011 for OutlookReview how Microsoft Dynamics CRM for Server. Upgrade Microsoft Dynamics CRM 2011Outlook with offline capability works and how Describe how to install Microsoft for Outlookto configure the offline database. Dynamics CRM using the command line. Describe the base and extension tableRequirements for Configuring an Describe how sample data can be added merge process


Internet-Facing Deployment to a Microsoft Dynamics CRM Review the high-level phases of anCertificates implementation. upgrade process.Install Active Directory Federation Services Microsoft Dynamics CRM Reporting Explain the need for a test environment.Configure AD FS Extensions Identify the need to validate an upgrade ofConfigure Claims-Based Authentication Requirements for Microsoft Dynamics a test environment.Configure an IFD CRM Reporting Extensions Review the upgrade of the productionDescribe the requirements for configuring an Microsoft Dynamics CRM Report deployment.IFD. Authoring Extension Describe an in-place upgrade of MicrosoftReview the certificates required for an IFD. Install Microsoft Dynamics CRM Dynamics CRM.Identify the steps to install Active Directory Reporting Extensions Describe a migration upgrade of MicrosoftFederation Service. Review when Microsoft Dynamics CRM Dynamics CRM.Review the Active Directory Federation Reporting Extensions is required. Describe the upgrade of the MicrosoftService configuration steps. Identify the requirements for installing Dynamics CRM Email Router.Review the steps to configure claims-based Microsoft Dynamic CRM Reporting Email Tracking and Correlationauthentication in Microsoft Dynamics CRM. Extensions. Mailbox MonitoringReview the steps to configure an IFD in Review when Microsoft Dynamics CRM Synchronization MethodsMicrosoft Dynamics CRM. Report Authoring Extension is required. Email Address ApprovalManage System Jobs Deployment Administrators Overview of the Email RouterDelete Records Create a New Organization Install the Email Router and RuleDisaster Recovery Manage Existing Organizations Deployment WizardManage SQL Databases Manage Servers Configure the Email RouterTroubleshooting Configure Access from the Internet Set Up a Forward Mailbox for the EmailConfigure Tracing Update Web Addresses RouterUpdate Microsoft Dynamics CRM View License Information Deploy Inbox RulesManage Data Encryption Upgrade the Microsoft Dynamics CRM Install the Email Router on MultipleBest Practices Analyzer (BPA) Edition ComputersVSS Writer Service for Microsoft Dynamics Redeploy Microsoft Dynamics CRM TroubleshootingCRM Import Organizations Overview of Server-Side SynchronizationMarketplace Administer the Deployment Using Configure Server-Side SynchronizationExamine how to manage system jobs. Windows PowerShell Set Up a Forward Mailbox for Server-SideShow how to delete records using the Bulk Review the steps to create new SynchronizationDelete Wizard. organizations. Migrate Email Router SettingsDiscuss areas to consider for a disaster Describe the management tasks for Email Integration Service Rolerecovery plan. existing organizations. Test Email ConfigurationDescribe tasks in Microsoft SQL Server that Describe how to add an existing Synchronize Appointments, Contacts, andcan improve performance. organization database to the deployment. TasksReview ways to troubleshoot and diagnose Review Microsoft Dynamics CRM Server Explain email tracking and correlation.problems and monitor performance. management tasks. Discover how mailboxes are monitored.Examine how to configure tracing. Describe how to update the Microsoft Describe the purpose of MicrosoftDescribe how to update Microsoft Dynamics Dynamics CRM web addresses. Dynamics CRM mailbox records.CRM. Review Microsoft Dynamics CRM license Examine the email synchronizationExamine data encryption. information. options.Describe the Best Practices Analyzer. Describe the Microsoft Dynamics CRM Review the requirement to approve emailDescribe the VSS Writer Service for Edition upgrade options. addresses.Microsoft Dynamics CRM. Explore why the redeployment of Explain the role of the Microsoft DynamicsExamine the Microsoft Dynamics Microsoft Dynamics CRM is required. CRM Email Router.marketplace. Examine Windows PowerShell for Install the Microsoft Dynamics CRM EmailNetwork Load Balancing performing deployment commands. Router.Clustering Microsoft SQL Server Base and Extension Table Merge Review the Email Router configurationOther SQL Server High-Availability Solutions Upgrade Process Phases options.High-Availability Options for Other Phase 1 – Prepare to Upgrade Create a forward mailbox.Supporting Components Phase 2 – Establish the Test Review the purpose of deploying

Environment forwarding rules.Phase 3 – Upgrade and Validate the Test Review options for installing the Email

line Environment Router on multiple computers.On-Premises Licensing Model Phase 4 – Upgrade and Validate the Review troubleshooting tips.Online Licensing Model Production Deployment Describe the role of Server-SideSupporting Technologies Perform an In-Place Upgrade of Microsoft Synchronization.Microsoft Dynamics CRM Server Dynamics CRM 2011 Server Configure Server-Side Synchronization.Accessing Microsoft Dynamics CRM Perform a Migration Using the Same Test Server-Side Synchronization settings.Microsoft Dynamics CRM for Office Outlook Instance of SQL Server Installation RequirementsManaging Emails Perform a Migration Using a New Deployment MethodsMicrosoft Dynamics CRM Reporting Instance of SQL Server Install Microsoft Dynamics CRM forExtensions Upgrade the Microsoft Dynamics CRM OutlookMicrosoft Dynamics CRM Language Packs 2011 Email Router Configure Microsoft Dynamics CRM forPlanning Overview Plan the Upgrade of Microsoft Dynamics Outlook


Describe the licensing model and client CRM 2011 for Outlook Configure User Email Settingsaccess license types. Upgrade Microsoft Dynamics CRM 2011 Install Microsoft Dynamics CRM forProvide an overview of the supporting for Outlook Outlook Using the Command Linetechnologies. Describe the base and extension table Using Microsoft Dynamics CRM forExamine the role of the Microsoft Dynamics merge process Outlook with Offline CapabilityCRM Server in a Microsoft Dynamics CRM Review the high-level phases of an Install Microsoft Dynamics CRM fordeployment. upgrade process. Outlook.Describe the ways to access Microsoft Explain the need for a test environment. Identify the deployment methods forDynamics CRM. Identify the need to validate an upgrade installing Microsoft Dynamics CRM forIdentify the differences between the two of a test environment. Outlook.modes of Microsoft Dynamics CRM for Review the upgrade of the production Install Microsoft Dynamics CRM forOffice Outlook. deployment. Outlook.Review the options for managing emails. Describe an in-place upgrade of Microsoft Configure Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM Dynamics CRM. Outlook to connect to Microsoft DynamicsReporting Extensions. Describe a migration upgrade of CRM organizations.Review the role of Microsoft Dynamics CRM Microsoft Dynamics CRM. Configure user settings and options relatedLanguage Packs. Describe the upgrade of the Microsoft to emails.Microsoft SQL Server Requirements Dynamics CRM Email Router. Install Microsoft Dynamics CRM forActive Directory Requirements Email Tracking and Correlation Outlook using the command line.Components Installed During Server Setup Mailbox Monitoring Review how Microsoft Dynamics CRM forMicrosoft Dynamics CRM Website Synchronization Methods Outlook with offline capability works andRequired Installation Rights for Microsoft Email Address Approval how to configure the offline database.Dynamics CRM Server Overview of the Email Router Requirements for Configuring anSupported Server Topologies Install the Email Router and Rule Internet-Facing DeploymentInstall Microsoft Dynamics CRM Server Deployment Wizard CertificatesInstallation Troubleshooting Configure the Email Router Install Active Directory Federation ServicesPost-Installation Tasks Set Up a Forward Mailbox for the Email Configure AD FSInstall Microsoft Dynamics CRM Using the Router Configure Claims-Based AuthenticationCommand Line Deploy Inbox Rules Configure an IFDDeploy Microsoft Dynamics CRM Online Install the Email Router on Multiple Describe the requirements for configuringDescribe the hardware and software Computers an IFD.requirements for the Microsoft SQL Server. Troubleshooting Review the certificates required for an IFD.Identify the components that are installed Overview of Server-Side Synchronization Identify the steps to install Active Directoryduring Microsoft Dynamics CRM Server Configure Server-Side Synchronization Federation Service.Setup. Set Up a Forward Mailbox for Server-Side Review the Active Directory FederationReview the options for creating the Microsoft Synchronization Service configuration steps.Dynamics CRM Server website. Migrate Email Router Settings Review the steps to configureReview the rights required to install Email Integration Service Role claims-based authentication in MicrosoftMicrosoft Dynamics CRM Server. Test Email Configuration Dynamics CRM.Install Microsoft Dynamics CRM Server. Synchronize Appointments, Contacts, Review the steps to configure an IFD inReview installation troubleshooting and and Tasks Microsoft Dynamics CRM.identify known issues. Explain email tracking and correlation. Manage System JobsIdentify the tasks and configuration settings Discover how mailboxes are monitored. Delete Recordsthat are completed after the installation of Describe the purpose of Microsoft Disaster RecoveryMicrosoft Dynamics CRM Server. Dynamics CRM mailbox records. Manage SQL DatabasesDescribe how to install Microsoft Dynamics Examine the email synchronization TroubleshootingCRM using the command line. options. Configure TracingDescribe how sample data can be added to Review the requirement to approve email Update Microsoft Dynamics CRMa Microsoft Dynamics CRM implementation. addresses. Manage Data EncryptionMicrosoft Dynamics CRM Reporting Explain the role of the Microsoft Best Practices Analyzer (BPA)Extensions Dynamics CRM Email Router. VSS Writer Service for Microsoft DynamicsRequirements for Microsoft Dynamics CRM Install the Microsoft Dynamics CRM CRMReporting Extensions Email Router. MarketplaceMicrosoft Dynamics CRM Report Authoring Review the Email Router configuration Examine how to manage system jobs.Extension options. Show how to delete records using the BulkInstall Microsoft Dynamics CRM Reporting Create a forward mailbox. Delete Wizard.Extensions Review the purpose of deploying Discuss areas to consider for a disasterReview when Microsoft Dynamics CRM forwarding rules. recovery plan.Reporting Extensions is required. Review options for installing the Email Describe tasks in Microsoft SQL ServerIdentify the requirements for installing Router on multiple computers. that can improve performance.Microsoft Dynamic CRM Reporting Review troubleshooting tips. Review ways to troubleshoot and diagnoseExtensions. Describe the role of Server-Side problems and monitor performance.Review when Microsoft Dynamics CRM Synchronization. Examine how to configure tracing.Report Authoring Extension is required. Configure Server-Side Synchronization. Describe how to update MicrosoftDeployment Administrators Test Server-Side Synchronization Dynamics CRM.Create a New Organization settings. Examine data encryption.


Manage Existing Organizations Installation Requirements Describe the Best Practices Analyzer.Manage Servers Deployment Methods Describe the VSS Writer Service forConfigure Access from the Internet Install Microsoft Dynamics CRM for Microsoft Dynamics CRM.Update Web Addresses Outlook Examine the Microsoft DynamicsView License Information Configure Microsoft Dynamics CRM for marketplace.Upgrade the Microsoft Dynamics CRM Outlook Network Load BalancingEdition Configure User Email Settings Clustering Microsoft SQL ServerRedeploy Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Other SQL Server High-AvailabilityImport Organizations Outlook Using the Command Line SolutionsAdminister the Deployment Using Windows Using Microsoft Dynamics CRM for High-Availability Options for OtherPowerShell Outlook with Offline Capability Supporting ComponentsReview the steps to create new Install Microsoft Dynamics CRM fororganizations. Outlook.Describe the management tasks for existing Identify the deployment methods for lineorganizations. installing Microsoft Dynamics CRM for On-Premises Licensing ModelDescribe how to add an existing organization Outlook. Online Licensing Modeldatabase to the deployment. Install Microsoft Dynamics CRM for Supporting TechnologiesReview Microsoft Dynamics CRM Server Outlook. Microsoft Dynamics CRM Servermanagement tasks. Configure Microsoft Dynamics CRM for Accessing Microsoft Dynamics CRMDescribe how to update the Microsoft Outlook to connect to Microsoft Microsoft Dynamics CRM for OfficeDynamics CRM web addresses. Dynamics CRM organizations. OutlookReview Microsoft Dynamics CRM license Configure user settings and options Managing Emailsinformation. related to emails. Microsoft Dynamics CRM ReportingDescribe the Microsoft Dynamics CRM Install Microsoft Dynamics CRM for ExtensionsEdition upgrade options. Outlook using the command line. Microsoft Dynamics CRM Language PacksExplore why the redeployment of Microsoft Review how Microsoft Dynamics CRM for Planning OverviewDynamics CRM is required. Outlook with offline capability works and Describe the licensing model and clientExamine Windows PowerShell for how to configure the offline database. access license types.performing deployment commands. Requirements for Configuring an Provide an overview of the supportingBase and Extension Table Merge Internet-Facing Deployment technologies.Upgrade Process Phases Certificates Examine the role of the MicrosoftPhase 1 – Prepare to Upgrade Install Active Directory Federation Dynamics CRM Server in a MicrosoftPhase 2 – Establish the Test Environment Services Dynamics CRM deployment.Phase 3 – Upgrade and Validate the Test Configure AD FS Describe the ways to access MicrosoftEnvironment Configure Claims-Based Authentication Dynamics CRM.Phase 4 – Upgrade and Validate the Configure an IFD Identify the differences between the twoProduction Deployment Describe the requirements for configuring modes of Microsoft Dynamics CRM forPerform an In-Place Upgrade of Microsoft an IFD. Office Outlook.Dynamics CRM 2011 Server Review the certificates required for an Review the options for managing emails.Perform a Migration Using the Same IFD. Review the role of Microsoft DynamicsInstance of SQL Server Identify the steps to install Active CRM Reporting Extensions.Perform a Migration Using a New Instance Directory Federation Service. Review the role of Microsoft Dynamicsof SQL Server Review the Active Directory Federation CRM Language Packs.Upgrade the Microsoft Dynamics CRM 2011 Service configuration steps. Microsoft SQL Server RequirementsEmail Router Review the steps to configure Active Directory RequirementsPlan the Upgrade of Microsoft Dynamics claims-based authentication in Microsoft Components Installed During Server SetupCRM 2011 for Outlook Dynamics CRM. Microsoft Dynamics CRM WebsiteUpgrade Microsoft Dynamics CRM 2011 for Review the steps to configure an IFD in Required Installation Rights for MicrosoftOutlook Microsoft Dynamics CRM. Dynamics CRM ServerDescribe the base and extension table Manage System Jobs Supported Server Topologiesmerge process Delete Records Install Microsoft Dynamics CRM ServerReview the high-level phases of an upgrade Disaster Recovery Installation Troubleshootingprocess. Manage SQL Databases Post-Installation TasksExplain the need for a test environment. Troubleshooting Install Microsoft Dynamics CRM Using theIdentify the need to validate an upgrade of a Configure Tracing Command Linetest environment. Update Microsoft Dynamics CRM Deploy Microsoft Dynamics CRM OnlineReview the upgrade of the production Manage Data Encryption Describe the hardware and softwaredeployment. Best Practices Analyzer (BPA) requirements for the Microsoft SQL Server.Describe an in-place upgrade of Microsoft VSS Writer Service for Microsoft Identify the components that are installedDynamics CRM. Dynamics CRM during Microsoft Dynamics CRM ServerDescribe a migration upgrade of Microsoft Marketplace Setup.Dynamics CRM. Examine how to manage system jobs. Review the options for creating theDescribe the upgrade of the Microsoft Show how to delete records using the Microsoft Dynamics CRM Server website.Dynamics CRM Email Router. Bulk Delete Wizard. Review the rights required to installEmail Tracking and Correlation Discuss areas to consider for a disaster Microsoft Dynamics CRM Server.Mailbox Monitoring recovery plan. Install Microsoft Dynamics CRM Server.


Synchronization Methods Describe tasks in Microsoft SQL Server Review installation troubleshooting andEmail Address Approval that can improve performance. identify known issues.Overview of the Email Router Review ways to troubleshoot and Identify the tasks and configurationInstall the Email Router and Rule diagnose problems and monitor settings that are completed after theDeployment Wizard performance. installation of Microsoft Dynamics CRMConfigure the Email Router Examine how to configure tracing. Server.Set Up a Forward Mailbox for the Email Describe how to update Microsoft Describe how to install Microsoft DynamicsRouter Dynamics CRM. CRM using the command line.Deploy Inbox Rules Examine data encryption. Describe how sample data can be addedInstall the Email Router on Multiple Describe the Best Practices Analyzer. to a Microsoft Dynamics CRMComputers Describe the VSS Writer Service for implementation.Troubleshooting Microsoft Dynamics CRM. Microsoft Dynamics CRM ReportingOverview of Server-Side Synchronization Examine the Microsoft Dynamics ExtensionsConfigure Server-Side Synchronization marketplace. Requirements for Microsoft DynamicsSet Up a Forward Mailbox for Server-Side Network Load Balancing CRM Reporting ExtensionsSynchronization Clustering Microsoft SQL Server Microsoft Dynamics CRM Report AuthoringMigrate Email Router Settings Other SQL Server High-Availability ExtensionEmail Integration Service Role Solutions Install Microsoft Dynamics CRM ReportingTest Email Configuration High-Availability Options for Other ExtensionsSynchronize Appointments, Contacts, and Supporting Components Review when Microsoft Dynamics CRMTasks Reporting Extensions is required.Explain email tracking and correlation. Module 5: Upgrade to Microsoft Dynamics Identify the requirements for installingDiscover how mailboxes are monitored. CRM 2013 Microsoft Dynamic CRM ReportingDescribe the purpose of Microsoft Dynamics line Extensions.CRM mailbox records. Review when Microsoft Dynamics CRMExamine the email synchronization options. This module examines the planning Report Authoring Extension is required.Review the requirement to approve email considerations and the steps for upgrading an Deployment Administratorsaddresses. existing Microsoft Dynamics CRM deployment Create a New OrganizationExplain the role of the Microsoft Dynamics to Microsoft Dynamics CRM 2013. Manage Existing OrganizationsCRM Email Router. line Manage ServersInstall the Microsoft Dynamics CRM Email Configure Access from the InternetRouter. Lessons Update Web AddressesReview the Email Router configuration line View License Informationoptions. Microsoft Dynamics CRM Server Upgrade the Microsoft Dynamics CRMCreate a forward mailbox. Requirements EditionReview the purpose of deploying forwarding Microsoft Dynamics CRM Reporting Redeploy Microsoft Dynamics CRMrules. Overview Import OrganizationsReview options for installing the Email Deployment Manager Administer the Deployment UsingRouter on multiple computers. Upgrade Considerations Windows PowerShellReview troubleshooting tips. Microsoft Dynamics CRM for Outlook Review the steps to create newDescribe the role of Server-Side Overview organizations.Synchronization. Overview of Claims-Based Authentication Describe the management tasks forConfigure Server-Side Synchronization. Service Accounts existing organizations.Test Server-Side Synchronization settings. Install Microsoft Dynamics CRM Server Describe how to add an existingInstallation Requirements on Multiple Computers organization database to the deployment.Deployment Methods Review Microsoft Dynamics CRM ServerInstall Microsoft Dynamics CRM for Outlook management tasks.Configure Microsoft Dynamics CRM for line Describe how to update the MicrosoftOutlook On-Premises Licensing Model Dynamics CRM web addresses.Configure User Email Settings Online Licensing Model Review Microsoft Dynamics CRM licenseInstall Microsoft Dynamics CRM for Outlook Supporting Technologies information.Using the Command Line Microsoft Dynamics CRM Server Describe the Microsoft Dynamics CRMUsing Microsoft Dynamics CRM for Outlook Accessing Microsoft Dynamics CRM Edition upgrade options.with Offline Capability Microsoft Dynamics CRM for Office Explore why the redeployment of MicrosoftInstall Microsoft Dynamics CRM for Outlook. Outlook Dynamics CRM is required.Identify the deployment methods for Managing Emails Examine Windows PowerShell forinstalling Microsoft Dynamics CRM for Microsoft Dynamics CRM Reporting performing deployment commands.Outlook. Extensions Base and Extension Table MergeInstall Microsoft Dynamics CRM for Outlook. Microsoft Dynamics CRM Language Upgrade Process PhasesConfigure Microsoft Dynamics CRM for Packs Phase 1 – Prepare to UpgradeOutlook to connect to Microsoft Dynamics Planning Overview Phase 2 – Establish the Test EnvironmentCRM organizations. Describe the licensing model and client Phase 3 – Upgrade and Validate the TestConfigure user settings and options related access license types. Environmentto emails. Provide an overview of the supporting Phase 4 – Upgrade and Validate theInstall Microsoft Dynamics CRM for Outlook technologies. Production Deploymentusing the command line. Examine the role of the Microsoft Perform an In-Place Upgrade of Microsoft


Review how Microsoft Dynamics CRM for Dynamics CRM Server in a Microsoft Dynamics CRM 2011 ServerOutlook with offline capability works and how Dynamics CRM deployment. Perform a Migration Using the Sameto configure the offline database. Describe the ways to access Microsoft Instance of SQL ServerRequirements for Configuring an Dynamics CRM. Perform a Migration Using a New InstanceInternet-Facing Deployment Identify the differences between the two of SQL ServerCertificates modes of Microsoft Dynamics CRM for Upgrade the Microsoft Dynamics CRMInstall Active Directory Federation Services Office Outlook. 2011 Email RouterConfigure AD FS Review the options for managing emails. Plan the Upgrade of Microsoft DynamicsConfigure Claims-Based Authentication Review the role of Microsoft Dynamics CRM 2011 for OutlookConfigure an IFD CRM Reporting Extensions. Upgrade Microsoft Dynamics CRM 2011Describe the requirements for configuring an Review the role of Microsoft Dynamics for OutlookIFD. CRM Language Packs. Describe the base and extension tableReview the certificates required for an IFD. Microsoft SQL Server Requirements merge processIdentify the steps to install Active Directory Active Directory Requirements Review the high-level phases of anFederation Service. Components Installed During Server upgrade process.Review the Active Directory Federation Setup Explain the need for a test environment.Service configuration steps. Microsoft Dynamics CRM Website Identify the need to validate an upgrade ofReview the steps to configure claims-based Required Installation Rights for Microsoft a test environment.authentication in Microsoft Dynamics CRM. Dynamics CRM Server Review the upgrade of the productionReview the steps to configure an IFD in Supported Server Topologies deployment.Microsoft Dynamics CRM. Install Microsoft Dynamics CRM Server Describe an in-place upgrade of MicrosoftManage System Jobs Installation Troubleshooting Dynamics CRM.Delete Records Post-Installation Tasks Describe a migration upgrade of MicrosoftDisaster Recovery Install Microsoft Dynamics CRM Using Dynamics CRM.Manage SQL Databases the Command Line Describe the upgrade of the MicrosoftTroubleshooting Deploy Microsoft Dynamics CRM Online Dynamics CRM Email Router.Configure Tracing Describe the hardware and software Email Tracking and CorrelationUpdate Microsoft Dynamics CRM requirements for the Microsoft SQL Mailbox MonitoringManage Data Encryption Server. Synchronization MethodsBest Practices Analyzer (BPA) Identify the components that are installed Email Address ApprovalVSS Writer Service for Microsoft Dynamics during Microsoft Dynamics CRM Server Overview of the Email RouterCRM Setup. Install the Email Router and RuleMarketplace Review the options for creating the Deployment WizardExamine how to manage system jobs. Microsoft Dynamics CRM Server website. Configure the Email RouterShow how to delete records using the Bulk Review the rights required to install Set Up a Forward Mailbox for the EmailDelete Wizard. Microsoft Dynamics CRM Server. RouterDiscuss areas to consider for a disaster Install Microsoft Dynamics CRM Server. Deploy Inbox Rulesrecovery plan. Review installation troubleshooting and Install the Email Router on MultipleDescribe tasks in Microsoft SQL Server that identify known issues. Computerscan improve performance. Identify the tasks and configuration TroubleshootingReview ways to troubleshoot and diagnose settings that are completed after the Overview of Server-Side Synchronizationproblems and monitor performance. installation of Microsoft Dynamics CRM Configure Server-Side SynchronizationExamine how to configure tracing. Server. Set Up a Forward Mailbox for Server-SideDescribe how to update Microsoft Dynamics Describe how to install Microsoft SynchronizationCRM. Dynamics CRM using the command line. Migrate Email Router SettingsExamine data encryption. Describe how sample data can be added Email Integration Service RoleDescribe the Best Practices Analyzer. to a Microsoft Dynamics CRM Test Email ConfigurationDescribe the VSS Writer Service for implementation. Synchronize Appointments, Contacts, andMicrosoft Dynamics CRM. Microsoft Dynamics CRM Reporting TasksExamine the Microsoft Dynamics Extensions Explain email tracking and correlation.marketplace. Requirements for Microsoft Dynamics Discover how mailboxes are monitored.Network Load Balancing CRM Reporting Extensions Describe the purpose of MicrosoftClustering Microsoft SQL Server Microsoft Dynamics CRM Report Dynamics CRM mailbox records.Other SQL Server High-Availability Solutions Authoring Extension Examine the email synchronizationHigh-Availability Options for Other Install Microsoft Dynamics CRM options.Supporting Components Reporting Extensions Review the requirement to approve email

Review when Microsoft Dynamics CRM addresses.After completing this module, students will be Reporting Extensions is required. Explain the role of the Microsoft Dynamicsable to: Identify the requirements for installing CRM Email Router.line Microsoft Dynamic CRM Reporting Install the Microsoft Dynamics CRM Email

Describe the Microsoft Dynamics CRM Extensions. Router.offerings. Review when Microsoft Dynamics CRM Review the Email Router configurationDescribe the hardware and software Report Authoring Extension is required. options.requirements for the Microsoft Dynamics Deployment Administrators Create a forward mailbox.CRM Server. Create a New Organization Review the purpose of deployingExamine the two types of Reporting Manage Existing Organizations forwarding rules.


Services reports. Manage Servers Review options for installing the EmailDescribe the Deployment Manager and the Configure Access from the Internet Router on multiple computers.role of deployment administrators. Update Web Addresses Review troubleshooting tips.Identify considerations before starting an View License Information Describe the role of Server-Sideupgrade. Upgrade the Microsoft Dynamics CRM Synchronization.Describe the email processing options in Edition Configure Server-Side Synchronization.Microsoft Dynamics CRM. Redeploy Microsoft Dynamics CRM Test Server-Side Synchronization settings.Review the hardware and software Import Organizations Installation Requirementsrequirements for Microsoft Dynamics CRM Administer the Deployment Using Deployment Methodsfor Outlook. Windows PowerShell Install Microsoft Dynamics CRM forProvide a background to claims-based Review the steps to create new Outlookauthentication. organizations. Configure Microsoft Dynamics CRM forDescribe how to change Microsoft Dynamics Describe the management tasks for OutlookCRM service accounts. existing organizations. Configure User Email Settings

Describe how to add an existing Install Microsoft Dynamics CRM fororganization database to the deployment. Outlook Using the Command Line

line Review Microsoft Dynamics CRM Server Using Microsoft Dynamics CRM forOn-Premises Licensing Model management tasks. Outlook with Offline CapabilityOnline Licensing Model Describe how to update the Microsoft Install Microsoft Dynamics CRM forSupporting Technologies Dynamics CRM web addresses. Outlook.Microsoft Dynamics CRM Server Review Microsoft Dynamics CRM license Identify the deployment methods forAccessing Microsoft Dynamics CRM information. installing Microsoft Dynamics CRM forMicrosoft Dynamics CRM for Office Outlook Describe the Microsoft Dynamics CRM Outlook.Managing Emails Edition upgrade options. Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Reporting Explore why the redeployment of Outlook.Extensions Microsoft Dynamics CRM is required. Configure Microsoft Dynamics CRM forMicrosoft Dynamics CRM Language Packs Examine Windows PowerShell for Outlook to connect to Microsoft DynamicsPlanning Overview performing deployment commands. CRM organizations.Describe the licensing model and client Base and Extension Table Merge Configure user settings and options relatedaccess license types. Upgrade Process Phases to emails.Provide an overview of the supporting Phase 1 – Prepare to Upgrade Install Microsoft Dynamics CRM fortechnologies. Phase 2 – Establish the Test Outlook using the command line.Examine the role of the Microsoft Dynamics Environment Review how Microsoft Dynamics CRM forCRM Server in a Microsoft Dynamics CRM Phase 3 – Upgrade and Validate the Test Outlook with offline capability works anddeployment. Environment how to configure the offline database.Describe the ways to access Microsoft Phase 4 – Upgrade and Validate the Requirements for Configuring anDynamics CRM. Production Deployment Internet-Facing DeploymentIdentify the differences between the two Perform an In-Place Upgrade of Microsoft Certificatesmodes of Microsoft Dynamics CRM for Dynamics CRM 2011 Server Install Active Directory Federation ServicesOffice Outlook. Perform a Migration Using the Same Configure AD FSReview the options for managing emails. Instance of SQL Server Configure Claims-Based AuthenticationReview the role of Microsoft Dynamics CRM Perform a Migration Using a New Configure an IFDReporting Extensions. Instance of SQL Server Describe the requirements for configuringReview the role of Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRM an IFD.Language Packs. 2011 Email Router Review the certificates required for an IFD.Microsoft SQL Server Requirements Plan the Upgrade of Microsoft Dynamics Identify the steps to install Active DirectoryActive Directory Requirements CRM 2011 for Outlook Federation Service.Components Installed During Server Setup Upgrade Microsoft Dynamics CRM 2011 Review the Active Directory FederationMicrosoft Dynamics CRM Website for Outlook Service configuration steps.Required Installation Rights for Microsoft Describe the base and extension table Review the steps to configureDynamics CRM Server merge process claims-based authentication in MicrosoftSupported Server Topologies Review the high-level phases of an Dynamics CRM.Install Microsoft Dynamics CRM Server upgrade process. Review the steps to configure an IFD inInstallation Troubleshooting Explain the need for a test environment. Microsoft Dynamics CRM.Post-Installation Tasks Identify the need to validate an upgrade Manage System JobsInstall Microsoft Dynamics CRM Using the of a test environment. Delete RecordsCommand Line Review the upgrade of the production Disaster RecoveryDeploy Microsoft Dynamics CRM Online deployment. Manage SQL DatabasesDescribe the hardware and software Describe an in-place upgrade of Microsoft Troubleshootingrequirements for the Microsoft SQL Server. Dynamics CRM. Configure TracingIdentify the components that are installed Describe a migration upgrade of Update Microsoft Dynamics CRMduring Microsoft Dynamics CRM Server Microsoft Dynamics CRM. Manage Data EncryptionSetup. Describe the upgrade of the Microsoft Best Practices Analyzer (BPA)Review the options for creating the Microsoft Dynamics CRM Email Router. VSS Writer Service for Microsoft DynamicsDynamics CRM Server website. Email Tracking and Correlation CRMReview the rights required to install Mailbox Monitoring Marketplace


Microsoft Dynamics CRM Server. Synchronization Methods Examine how to manage system jobs.Install Microsoft Dynamics CRM Server. Email Address Approval Show how to delete records using the BulkReview installation troubleshooting and Overview of the Email Router Delete Wizard.identify known issues. Install the Email Router and Rule Discuss areas to consider for a disasterIdentify the tasks and configuration settings Deployment Wizard recovery plan.that are completed after the installation of Configure the Email Router Describe tasks in Microsoft SQL ServerMicrosoft Dynamics CRM Server. Set Up a Forward Mailbox for the Email that can improve performance.Describe how to install Microsoft Dynamics Router Review ways to troubleshoot and diagnoseCRM using the command line. Deploy Inbox Rules problems and monitor performance.Describe how sample data can be added to Install the Email Router on Multiple Examine how to configure tracing.a Microsoft Dynamics CRM implementation. Computers Describe how to update MicrosoftMicrosoft Dynamics CRM Reporting Troubleshooting Dynamics CRM.Extensions Overview of Server-Side Synchronization Examine data encryption.Requirements for Microsoft Dynamics CRM Configure Server-Side Synchronization Describe the Best Practices Analyzer.Reporting Extensions Set Up a Forward Mailbox for Server-Side Describe the VSS Writer Service forMicrosoft Dynamics CRM Report Authoring Synchronization Microsoft Dynamics CRM.Extension Migrate Email Router Settings Examine the Microsoft DynamicsInstall Microsoft Dynamics CRM Reporting Email Integration Service Role marketplace.Extensions Test Email Configuration Network Load BalancingReview when Microsoft Dynamics CRM Synchronize Appointments, Contacts, Clustering Microsoft SQL ServerReporting Extensions is required. and Tasks Other SQL Server High-AvailabilityIdentify the requirements for installing Explain email tracking and correlation. SolutionsMicrosoft Dynamic CRM Reporting Discover how mailboxes are monitored. High-Availability Options for OtherExtensions. Describe the purpose of Microsoft Supporting ComponentsReview when Microsoft Dynamics CRM Dynamics CRM mailbox records.Report Authoring Extension is required. Examine the email synchronization Lab : Install Microsoft Dynamics CRM forDeployment Administrators options. OutlookCreate a New Organization Review the requirement to approve email lineManage Existing Organizations addresses. Configure Windows Firewall to allowManage Servers Explain the role of the Microsoft incoming connections on port 5555.Configure Access from the Internet Dynamics CRM Email Router.Update Web Addresses Install the Microsoft Dynamics CRMView License Information Email Router. lineUpgrade the Microsoft Dynamics CRM Review the Email Router configuration On-Premises Licensing ModelEdition options. Online Licensing ModelRedeploy Microsoft Dynamics CRM Create a forward mailbox. Supporting TechnologiesImport Organizations Review the purpose of deploying Microsoft Dynamics CRM ServerAdminister the Deployment Using Windows forwarding rules. Accessing Microsoft Dynamics CRMPowerShell Review options for installing the Email Microsoft Dynamics CRM for OfficeReview the steps to create new Router on multiple computers. Outlookorganizations. Review troubleshooting tips. Managing EmailsDescribe the management tasks for existing Describe the role of Server-Side Microsoft Dynamics CRM Reportingorganizations. Synchronization. ExtensionsDescribe how to add an existing organization Configure Server-Side Synchronization. Microsoft Dynamics CRM Language Packsdatabase to the deployment. Test Server-Side Synchronization Planning OverviewReview Microsoft Dynamics CRM Server settings. Describe the licensing model and clientmanagement tasks. Installation Requirements access license types.Describe how to update the Microsoft Deployment Methods Provide an overview of the supportingDynamics CRM web addresses. Install Microsoft Dynamics CRM for technologies.Review Microsoft Dynamics CRM license Outlook Examine the role of the Microsoftinformation. Configure Microsoft Dynamics CRM for Dynamics CRM Server in a MicrosoftDescribe the Microsoft Dynamics CRM Outlook Dynamics CRM deployment.Edition upgrade options. Configure User Email Settings Describe the ways to access MicrosoftExplore why the redeployment of Microsoft Install Microsoft Dynamics CRM for Dynamics CRM.Dynamics CRM is required. Outlook Using the Command Line Identify the differences between the twoExamine Windows PowerShell for Using Microsoft Dynamics CRM for modes of Microsoft Dynamics CRM forperforming deployment commands. Outlook with Offline Capability Office Outlook.Base and Extension Table Merge Install Microsoft Dynamics CRM for Review the options for managing emails.Upgrade Process Phases Outlook. Review the role of Microsoft DynamicsPhase 1 – Prepare to Upgrade Identify the deployment methods for CRM Reporting Extensions.Phase 2 – Establish the Test Environment installing Microsoft Dynamics CRM for Review the role of Microsoft DynamicsPhase 3 – Upgrade and Validate the Test Outlook. CRM Language Packs.Environment Install Microsoft Dynamics CRM for Microsoft SQL Server RequirementsPhase 4 – Upgrade and Validate the Outlook. Active Directory RequirementsProduction Deployment Configure Microsoft Dynamics CRM for Components Installed During Server SetupPerform an In-Place Upgrade of Microsoft Outlook to connect to Microsoft Microsoft Dynamics CRM Website


Dynamics CRM 2011 Server Dynamics CRM organizations. Required Installation Rights for MicrosoftPerform a Migration Using the Same Configure user settings and options Dynamics CRM ServerInstance of SQL Server related to emails. Supported Server TopologiesPerform a Migration Using a New Instance Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Serverof SQL Server Outlook using the command line. Installation TroubleshootingUpgrade the Microsoft Dynamics CRM 2011 Review how Microsoft Dynamics CRM for Post-Installation TasksEmail Router Outlook with offline capability works and Install Microsoft Dynamics CRM Using thePlan the Upgrade of Microsoft Dynamics how to configure the offline database. Command LineCRM 2011 for Outlook Requirements for Configuring an Deploy Microsoft Dynamics CRM OnlineUpgrade Microsoft Dynamics CRM 2011 for Internet-Facing Deployment Describe the hardware and softwareOutlook Certificates requirements for the Microsoft SQL Server.Describe the base and extension table Install Active Directory Federation Identify the components that are installedmerge process Services during Microsoft Dynamics CRM ServerReview the high-level phases of an upgrade Configure AD FS Setup.process. Configure Claims-Based Authentication Review the options for creating theExplain the need for a test environment. Configure an IFD Microsoft Dynamics CRM Server website.Identify the need to validate an upgrade of a Describe the requirements for configuring Review the rights required to installtest environment. an IFD. Microsoft Dynamics CRM Server.Review the upgrade of the production Review the certificates required for an Install Microsoft Dynamics CRM Server.deployment. IFD. Review installation troubleshooting andDescribe an in-place upgrade of Microsoft Identify the steps to install Active identify known issues.Dynamics CRM. Directory Federation Service. Identify the tasks and configurationDescribe a migration upgrade of Microsoft Review the Active Directory Federation settings that are completed after theDynamics CRM. Service configuration steps. installation of Microsoft Dynamics CRMDescribe the upgrade of the Microsoft Review the steps to configure Server.Dynamics CRM Email Router. claims-based authentication in Microsoft Describe how to install Microsoft DynamicsEmail Tracking and Correlation Dynamics CRM. CRM using the command line.Mailbox Monitoring Review the steps to configure an IFD in Describe how sample data can be addedSynchronization Methods Microsoft Dynamics CRM. to a Microsoft Dynamics CRMEmail Address Approval Manage System Jobs implementation.Overview of the Email Router Delete Records Microsoft Dynamics CRM ReportingInstall the Email Router and Rule Disaster Recovery ExtensionsDeployment Wizard Manage SQL Databases Requirements for Microsoft DynamicsConfigure the Email Router Troubleshooting CRM Reporting ExtensionsSet Up a Forward Mailbox for the Email Configure Tracing Microsoft Dynamics CRM Report AuthoringRouter Update Microsoft Dynamics CRM ExtensionDeploy Inbox Rules Manage Data Encryption Install Microsoft Dynamics CRM ReportingInstall the Email Router on Multiple Best Practices Analyzer (BPA) ExtensionsComputers VSS Writer Service for Microsoft Review when Microsoft Dynamics CRMTroubleshooting Dynamics CRM Reporting Extensions is required.Overview of Server-Side Synchronization Marketplace Identify the requirements for installingConfigure Server-Side Synchronization Examine how to manage system jobs. Microsoft Dynamic CRM ReportingSet Up a Forward Mailbox for Server-Side Show how to delete records using the Extensions.Synchronization Bulk Delete Wizard. Review when Microsoft Dynamics CRMMigrate Email Router Settings Discuss areas to consider for a disaster Report Authoring Extension is required.Email Integration Service Role recovery plan. Deployment AdministratorsTest Email Configuration Describe tasks in Microsoft SQL Server Create a New OrganizationSynchronize Appointments, Contacts, and that can improve performance. Manage Existing OrganizationsTasks Review ways to troubleshoot and Manage ServersExplain email tracking and correlation. diagnose problems and monitor Configure Access from the InternetDiscover how mailboxes are monitored. performance. Update Web AddressesDescribe the purpose of Microsoft Dynamics Examine how to configure tracing. View License InformationCRM mailbox records. Describe how to update Microsoft Upgrade the Microsoft Dynamics CRMExamine the email synchronization options. Dynamics CRM. EditionReview the requirement to approve email Examine data encryption. Redeploy Microsoft Dynamics CRMaddresses. Describe the Best Practices Analyzer. Import OrganizationsExplain the role of the Microsoft Dynamics Describe the VSS Writer Service for Administer the Deployment UsingCRM Email Router. Microsoft Dynamics CRM. Windows PowerShellInstall the Microsoft Dynamics CRM Email Examine the Microsoft Dynamics Review the steps to create newRouter. marketplace. organizations.Review the Email Router configuration Network Load Balancing Describe the management tasks foroptions. Clustering Microsoft SQL Server existing organizations.Create a forward mailbox. Other SQL Server High-Availability Describe how to add an existingReview the purpose of deploying forwarding Solutions organization database to the deployment.rules. High-Availability Options for Other Review Microsoft Dynamics CRM ServerReview options for installing the Email Supporting Components management tasks.


Router on multiple computers. Describe how to update the MicrosoftReview troubleshooting tips. Dynamics CRM web addresses.Describe the role of Server-Side line Review Microsoft Dynamics CRM licenseSynchronization. On-Premises Licensing Model information.Configure Server-Side Synchronization. Online Licensing Model Describe the Microsoft Dynamics CRMTest Server-Side Synchronization settings. Supporting Technologies Edition upgrade options.Installation Requirements Microsoft Dynamics CRM Server Explore why the redeployment of MicrosoftDeployment Methods Accessing Microsoft Dynamics CRM Dynamics CRM is required.Install Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM for Office Examine Windows PowerShell forConfigure Microsoft Dynamics CRM for Outlook performing deployment commands.Outlook Managing Emails Base and Extension Table MergeConfigure User Email Settings Microsoft Dynamics CRM Reporting Upgrade Process PhasesInstall Microsoft Dynamics CRM for Outlook Extensions Phase 1 – Prepare to UpgradeUsing the Command Line Microsoft Dynamics CRM Language Phase 2 – Establish the Test EnvironmentUsing Microsoft Dynamics CRM for Outlook Packs Phase 3 – Upgrade and Validate the Testwith Offline Capability Planning Overview EnvironmentInstall Microsoft Dynamics CRM for Outlook. Describe the licensing model and client Phase 4 – Upgrade and Validate theIdentify the deployment methods for access license types. Production Deploymentinstalling Microsoft Dynamics CRM for Provide an overview of the supporting Perform an In-Place Upgrade of MicrosoftOutlook. technologies. Dynamics CRM 2011 ServerInstall Microsoft Dynamics CRM for Outlook. Examine the role of the Microsoft Perform a Migration Using the SameConfigure Microsoft Dynamics CRM for Dynamics CRM Server in a Microsoft Instance of SQL ServerOutlook to connect to Microsoft Dynamics Dynamics CRM deployment. Perform a Migration Using a New InstanceCRM organizations. Describe the ways to access Microsoft of SQL ServerConfigure user settings and options related Dynamics CRM. Upgrade the Microsoft Dynamics CRMto emails. Identify the differences between the two 2011 Email RouterInstall Microsoft Dynamics CRM for Outlook modes of Microsoft Dynamics CRM for Plan the Upgrade of Microsoft Dynamicsusing the command line. Office Outlook. CRM 2011 for OutlookReview how Microsoft Dynamics CRM for Review the options for managing emails. Upgrade Microsoft Dynamics CRM 2011Outlook with offline capability works and how Review the role of Microsoft Dynamics for Outlookto configure the offline database. CRM Reporting Extensions. Describe the base and extension tableRequirements for Configuring an Review the role of Microsoft Dynamics merge processInternet-Facing Deployment CRM Language Packs. Review the high-level phases of anCertificates Microsoft SQL Server Requirements upgrade process.Install Active Directory Federation Services Active Directory Requirements Explain the need for a test environment.Configure AD FS Components Installed During Server Identify the need to validate an upgrade ofConfigure Claims-Based Authentication Setup a test environment.Configure an IFD Microsoft Dynamics CRM Website Review the upgrade of the productionDescribe the requirements for configuring an Required Installation Rights for Microsoft deployment.IFD. Dynamics CRM Server Describe an in-place upgrade of MicrosoftReview the certificates required for an IFD. Supported Server Topologies Dynamics CRM.Identify the steps to install Active Directory Install Microsoft Dynamics CRM Server Describe a migration upgrade of MicrosoftFederation Service. Installation Troubleshooting Dynamics CRM.Review the Active Directory Federation Post-Installation Tasks Describe the upgrade of the MicrosoftService configuration steps. Install Microsoft Dynamics CRM Using Dynamics CRM Email Router.Review the steps to configure claims-based the Command Line Email Tracking and Correlationauthentication in Microsoft Dynamics CRM. Deploy Microsoft Dynamics CRM Online Mailbox MonitoringReview the steps to configure an IFD in Describe the hardware and software Synchronization MethodsMicrosoft Dynamics CRM. requirements for the Microsoft SQL Email Address ApprovalManage System Jobs Server. Overview of the Email RouterDelete Records Identify the components that are installed Install the Email Router and RuleDisaster Recovery during Microsoft Dynamics CRM Server Deployment WizardManage SQL Databases Setup. Configure the Email RouterTroubleshooting Review the options for creating the Set Up a Forward Mailbox for the EmailConfigure Tracing Microsoft Dynamics CRM Server website. RouterUpdate Microsoft Dynamics CRM Review the rights required to install Deploy Inbox RulesManage Data Encryption Microsoft Dynamics CRM Server. Install the Email Router on MultipleBest Practices Analyzer (BPA) Install Microsoft Dynamics CRM Server. ComputersVSS Writer Service for Microsoft Dynamics Review installation troubleshooting and TroubleshootingCRM identify known issues. Overview of Server-Side SynchronizationMarketplace Identify the tasks and configuration Configure Server-Side SynchronizationExamine how to manage system jobs. settings that are completed after the Set Up a Forward Mailbox for Server-SideShow how to delete records using the Bulk installation of Microsoft Dynamics CRM SynchronizationDelete Wizard. Server. Migrate Email Router SettingsDiscuss areas to consider for a disaster Describe how to install Microsoft Email Integration Service Rolerecovery plan. Dynamics CRM using the command line. Test Email Configuration


Describe tasks in Microsoft SQL Server that Describe how sample data can be added Synchronize Appointments, Contacts, andcan improve performance. to a Microsoft Dynamics CRM TasksReview ways to troubleshoot and diagnose implementation. Explain email tracking and correlation.problems and monitor performance. Microsoft Dynamics CRM Reporting Discover how mailboxes are monitored.Examine how to configure tracing. Extensions Describe the purpose of MicrosoftDescribe how to update Microsoft Dynamics Requirements for Microsoft Dynamics Dynamics CRM mailbox records.CRM. CRM Reporting Extensions Examine the email synchronizationExamine data encryption. Microsoft Dynamics CRM Report options.Describe the Best Practices Analyzer. Authoring Extension Review the requirement to approve emailDescribe the VSS Writer Service for Install Microsoft Dynamics CRM addresses.Microsoft Dynamics CRM. Reporting Extensions Explain the role of the Microsoft DynamicsExamine the Microsoft Dynamics Review when Microsoft Dynamics CRM CRM Email Router.marketplace. Reporting Extensions is required. Install the Microsoft Dynamics CRM EmailNetwork Load Balancing Identify the requirements for installing Router.Clustering Microsoft SQL Server Microsoft Dynamic CRM Reporting Review the Email Router configurationOther SQL Server High-Availability Solutions Extensions. options.High-Availability Options for Other Review when Microsoft Dynamics CRM Create a forward mailbox.Supporting Components Report Authoring Extension is required. Review the purpose of deploying

Deployment Administrators forwarding rules.Create a New Organization Review options for installing the Email

line Manage Existing Organizations Router on multiple computers.On-Premises Licensing Model Manage Servers Review troubleshooting tips.Online Licensing Model Configure Access from the Internet Describe the role of Server-SideSupporting Technologies Update Web Addresses Synchronization.Microsoft Dynamics CRM Server View License Information Configure Server-Side Synchronization.Accessing Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRM Test Server-Side Synchronization settings.Microsoft Dynamics CRM for Office Outlook Edition Installation RequirementsManaging Emails Redeploy Microsoft Dynamics CRM Deployment MethodsMicrosoft Dynamics CRM Reporting Import Organizations Install Microsoft Dynamics CRM forExtensions Administer the Deployment Using OutlookMicrosoft Dynamics CRM Language Packs Windows PowerShell Configure Microsoft Dynamics CRM forPlanning Overview Review the steps to create new OutlookDescribe the licensing model and client organizations. Configure User Email Settingsaccess license types. Describe the management tasks for Install Microsoft Dynamics CRM forProvide an overview of the supporting existing organizations. Outlook Using the Command Linetechnologies. Describe how to add an existing Using Microsoft Dynamics CRM forExamine the role of the Microsoft Dynamics organization database to the deployment. Outlook with Offline CapabilityCRM Server in a Microsoft Dynamics CRM Review Microsoft Dynamics CRM Server Install Microsoft Dynamics CRM fordeployment. management tasks. Outlook.Describe the ways to access Microsoft Describe how to update the Microsoft Identify the deployment methods forDynamics CRM. Dynamics CRM web addresses. installing Microsoft Dynamics CRM forIdentify the differences between the two Review Microsoft Dynamics CRM license Outlook.modes of Microsoft Dynamics CRM for information. Install Microsoft Dynamics CRM forOffice Outlook. Describe the Microsoft Dynamics CRM Outlook.Review the options for managing emails. Edition upgrade options. Configure Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM Explore why the redeployment of Outlook to connect to Microsoft DynamicsReporting Extensions. Microsoft Dynamics CRM is required. CRM organizations.Review the role of Microsoft Dynamics CRM Examine Windows PowerShell for Configure user settings and options relatedLanguage Packs. performing deployment commands. to emails.Microsoft SQL Server Requirements Base and Extension Table Merge Install Microsoft Dynamics CRM forActive Directory Requirements Upgrade Process Phases Outlook using the command line.Components Installed During Server Setup Phase 1 – Prepare to Upgrade Review how Microsoft Dynamics CRM forMicrosoft Dynamics CRM Website Phase 2 – Establish the Test Outlook with offline capability works andRequired Installation Rights for Microsoft Environment how to configure the offline database.Dynamics CRM Server Phase 3 – Upgrade and Validate the Test Requirements for Configuring anSupported Server Topologies Environment Internet-Facing DeploymentInstall Microsoft Dynamics CRM Server Phase 4 – Upgrade and Validate the CertificatesInstallation Troubleshooting Production Deployment Install Active Directory Federation ServicesPost-Installation Tasks Perform an In-Place Upgrade of Microsoft Configure AD FSInstall Microsoft Dynamics CRM Using the Dynamics CRM 2011 Server Configure Claims-Based AuthenticationCommand Line Perform a Migration Using the Same Configure an IFDDeploy Microsoft Dynamics CRM Online Instance of SQL Server Describe the requirements for configuringDescribe the hardware and software Perform a Migration Using a New an IFD.requirements for the Microsoft SQL Server. Instance of SQL Server Review the certificates required for an IFD.Identify the components that are installed Upgrade the Microsoft Dynamics CRM Identify the steps to install Active Directoryduring Microsoft Dynamics CRM Server 2011 Email Router Federation Service.


Setup. Plan the Upgrade of Microsoft Dynamics Review the Active Directory FederationReview the options for creating the Microsoft CRM 2011 for Outlook Service configuration steps.Dynamics CRM Server website. Upgrade Microsoft Dynamics CRM 2011 Review the steps to configureReview the rights required to install for Outlook claims-based authentication in MicrosoftMicrosoft Dynamics CRM Server. Describe the base and extension table Dynamics CRM.Install Microsoft Dynamics CRM Server. merge process Review the steps to configure an IFD inReview installation troubleshooting and Review the high-level phases of an Microsoft Dynamics CRM.identify known issues. upgrade process. Manage System JobsIdentify the tasks and configuration settings Explain the need for a test environment. Delete Recordsthat are completed after the installation of Identify the need to validate an upgrade Disaster RecoveryMicrosoft Dynamics CRM Server. of a test environment. Manage SQL DatabasesDescribe how to install Microsoft Dynamics Review the upgrade of the production TroubleshootingCRM using the command line. deployment. Configure TracingDescribe how sample data can be added to Describe an in-place upgrade of Microsoft Update Microsoft Dynamics CRMa Microsoft Dynamics CRM implementation. Dynamics CRM. Manage Data EncryptionMicrosoft Dynamics CRM Reporting Describe a migration upgrade of Best Practices Analyzer (BPA)Extensions Microsoft Dynamics CRM. VSS Writer Service for Microsoft DynamicsRequirements for Microsoft Dynamics CRM Describe the upgrade of the Microsoft CRMReporting Extensions Dynamics CRM Email Router. MarketplaceMicrosoft Dynamics CRM Report Authoring Email Tracking and Correlation Examine how to manage system jobs.Extension Mailbox Monitoring Show how to delete records using the BulkInstall Microsoft Dynamics CRM Reporting Synchronization Methods Delete Wizard.Extensions Email Address Approval Discuss areas to consider for a disasterReview when Microsoft Dynamics CRM Overview of the Email Router recovery plan.Reporting Extensions is required. Install the Email Router and Rule Describe tasks in Microsoft SQL ServerIdentify the requirements for installing Deployment Wizard that can improve performance.Microsoft Dynamic CRM Reporting Configure the Email Router Review ways to troubleshoot and diagnoseExtensions. Set Up a Forward Mailbox for the Email problems and monitor performance.Review when Microsoft Dynamics CRM Router Examine how to configure tracing.Report Authoring Extension is required. Deploy Inbox Rules Describe how to update MicrosoftDeployment Administrators Install the Email Router on Multiple Dynamics CRM.Create a New Organization Computers Examine data encryption.Manage Existing Organizations Troubleshooting Describe the Best Practices Analyzer.Manage Servers Overview of Server-Side Synchronization Describe the VSS Writer Service forConfigure Access from the Internet Configure Server-Side Synchronization Microsoft Dynamics CRM.Update Web Addresses Set Up a Forward Mailbox for Server-Side Examine the Microsoft DynamicsView License Information Synchronization marketplace.Upgrade the Microsoft Dynamics CRM Migrate Email Router Settings Network Load BalancingEdition Email Integration Service Role Clustering Microsoft SQL ServerRedeploy Microsoft Dynamics CRM Test Email Configuration Other SQL Server High-AvailabilityImport Organizations Synchronize Appointments, Contacts, SolutionsAdminister the Deployment Using Windows and Tasks High-Availability Options for OtherPowerShell Explain email tracking and correlation. Supporting ComponentsReview the steps to create new Discover how mailboxes are monitored.organizations. Describe the purpose of Microsoft Lab : Offline CapabilityDescribe the management tasks for existing Dynamics CRM mailbox records. lineorganizations. Examine the email synchronizationDescribe how to add an existing organization options. After completing this module, students will bedatabase to the deployment. Review the requirement to approve email able to:Review Microsoft Dynamics CRM Server addresses. linemanagement tasks. Explain the role of the Microsoft Describe the Microsoft Dynamics CRMDescribe how to update the Microsoft Dynamics CRM Email Router. offerings.Dynamics CRM web addresses. Install the Microsoft Dynamics CRM Describe the hardware and softwareReview Microsoft Dynamics CRM license Email Router. requirements for the Microsoft Dynamicsinformation. Review the Email Router configuration CRM Server.Describe the Microsoft Dynamics CRM options. Examine the two types of ReportingEdition upgrade options. Create a forward mailbox. Services reports.Explore why the redeployment of Microsoft Review the purpose of deploying Describe the Deployment Manager and theDynamics CRM is required. forwarding rules. role of deployment administrators.Examine Windows PowerShell for Review options for installing the Email Identify considerations before starting anperforming deployment commands. Router on multiple computers. upgrade.Base and Extension Table Merge Review troubleshooting tips. Describe the email processing options inUpgrade Process Phases Describe the role of Server-Side Microsoft Dynamics CRM.Phase 1 – Prepare to Upgrade Synchronization. Review the hardware and softwarePhase 2 – Establish the Test Environment Configure Server-Side Synchronization. requirements for Microsoft Dynamics CRMPhase 3 – Upgrade and Validate the Test Test Server-Side Synchronization for Outlook.


Environment settings. Provide a background to claims-basedPhase 4 – Upgrade and Validate the Installation Requirements authentication.Production Deployment Deployment Methods Describe how to change MicrosoftPerform an In-Place Upgrade of Microsoft Install Microsoft Dynamics CRM for Dynamics CRM service accounts.Dynamics CRM 2011 Server OutlookPerform a Migration Using the Same Configure Microsoft Dynamics CRM forInstance of SQL Server Outlook linePerform a Migration Using a New Instance Configure User Email Settings On-Premises Licensing Modelof SQL Server Install Microsoft Dynamics CRM for Online Licensing ModelUpgrade the Microsoft Dynamics CRM 2011 Outlook Using the Command Line Supporting TechnologiesEmail Router Using Microsoft Dynamics CRM for Microsoft Dynamics CRM ServerPlan the Upgrade of Microsoft Dynamics Outlook with Offline Capability Accessing Microsoft Dynamics CRMCRM 2011 for Outlook Install Microsoft Dynamics CRM for Microsoft Dynamics CRM for OfficeUpgrade Microsoft Dynamics CRM 2011 for Outlook. OutlookOutlook Identify the deployment methods for Managing EmailsDescribe the base and extension table installing Microsoft Dynamics CRM for Microsoft Dynamics CRM Reportingmerge process Outlook. ExtensionsReview the high-level phases of an upgrade Install Microsoft Dynamics CRM for Microsoft Dynamics CRM Language Packsprocess. Outlook. Planning OverviewExplain the need for a test environment. Configure Microsoft Dynamics CRM for Describe the licensing model and clientIdentify the need to validate an upgrade of a Outlook to connect to Microsoft access license types.test environment. Dynamics CRM organizations. Provide an overview of the supportingReview the upgrade of the production Configure user settings and options technologies.deployment. related to emails. Examine the role of the MicrosoftDescribe an in-place upgrade of Microsoft Install Microsoft Dynamics CRM for Dynamics CRM Server in a MicrosoftDynamics CRM. Outlook using the command line. Dynamics CRM deployment.Describe a migration upgrade of Microsoft Review how Microsoft Dynamics CRM for Describe the ways to access MicrosoftDynamics CRM. Outlook with offline capability works and Dynamics CRM.Describe the upgrade of the Microsoft how to configure the offline database. Identify the differences between the twoDynamics CRM Email Router. Requirements for Configuring an modes of Microsoft Dynamics CRM forEmail Tracking and Correlation Internet-Facing Deployment Office Outlook.Mailbox Monitoring Certificates Review the options for managing emails.Synchronization Methods Install Active Directory Federation Review the role of Microsoft DynamicsEmail Address Approval Services CRM Reporting Extensions.Overview of the Email Router Configure AD FS Review the role of Microsoft DynamicsInstall the Email Router and Rule Configure Claims-Based Authentication CRM Language Packs.Deployment Wizard Configure an IFD Microsoft SQL Server RequirementsConfigure the Email Router Describe the requirements for configuring Active Directory RequirementsSet Up a Forward Mailbox for the Email an IFD. Components Installed During Server SetupRouter Review the certificates required for an Microsoft Dynamics CRM WebsiteDeploy Inbox Rules IFD. Required Installation Rights for MicrosoftInstall the Email Router on Multiple Identify the steps to install Active Dynamics CRM ServerComputers Directory Federation Service. Supported Server TopologiesTroubleshooting Review the Active Directory Federation Install Microsoft Dynamics CRM ServerOverview of Server-Side Synchronization Service configuration steps. Installation TroubleshootingConfigure Server-Side Synchronization Review the steps to configure Post-Installation TasksSet Up a Forward Mailbox for Server-Side claims-based authentication in Microsoft Install Microsoft Dynamics CRM Using theSynchronization Dynamics CRM. Command LineMigrate Email Router Settings Review the steps to configure an IFD in Deploy Microsoft Dynamics CRM OnlineEmail Integration Service Role Microsoft Dynamics CRM. Describe the hardware and softwareTest Email Configuration Manage System Jobs requirements for the Microsoft SQL Server.Synchronize Appointments, Contacts, and Delete Records Identify the components that are installedTasks Disaster Recovery during Microsoft Dynamics CRM ServerExplain email tracking and correlation. Manage SQL Databases Setup.Discover how mailboxes are monitored. Troubleshooting Review the options for creating theDescribe the purpose of Microsoft Dynamics Configure Tracing Microsoft Dynamics CRM Server website.CRM mailbox records. Update Microsoft Dynamics CRM Review the rights required to installExamine the email synchronization options. Manage Data Encryption Microsoft Dynamics CRM Server.Review the requirement to approve email Best Practices Analyzer (BPA) Install Microsoft Dynamics CRM Server.addresses. VSS Writer Service for Microsoft Review installation troubleshooting andExplain the role of the Microsoft Dynamics Dynamics CRM identify known issues.CRM Email Router. Marketplace Identify the tasks and configurationInstall the Microsoft Dynamics CRM Email Examine how to manage system jobs. settings that are completed after theRouter. Show how to delete records using the installation of Microsoft Dynamics CRMReview the Email Router configuration Bulk Delete Wizard. Server.options. Discuss areas to consider for a disaster Describe how to install Microsoft Dynamics


Create a forward mailbox. recovery plan. CRM using the command line.Review the purpose of deploying forwarding Describe tasks in Microsoft SQL Server Describe how sample data can be addedrules. that can improve performance. to a Microsoft Dynamics CRMReview options for installing the Email Review ways to troubleshoot and implementation.Router on multiple computers. diagnose problems and monitor Microsoft Dynamics CRM ReportingReview troubleshooting tips. performance. ExtensionsDescribe the role of Server-Side Examine how to configure tracing. Requirements for Microsoft DynamicsSynchronization. Describe how to update Microsoft CRM Reporting ExtensionsConfigure Server-Side Synchronization. Dynamics CRM. Microsoft Dynamics CRM Report AuthoringTest Server-Side Synchronization settings. Examine data encryption. ExtensionInstallation Requirements Describe the Best Practices Analyzer. Install Microsoft Dynamics CRM ReportingDeployment Methods Describe the VSS Writer Service for ExtensionsInstall Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM. Review when Microsoft Dynamics CRMConfigure Microsoft Dynamics CRM for Examine the Microsoft Dynamics Reporting Extensions is required.Outlook marketplace. Identify the requirements for installingConfigure User Email Settings Network Load Balancing Microsoft Dynamic CRM ReportingInstall Microsoft Dynamics CRM for Outlook Clustering Microsoft SQL Server Extensions.Using the Command Line Other SQL Server High-Availability Review when Microsoft Dynamics CRMUsing Microsoft Dynamics CRM for Outlook Solutions Report Authoring Extension is required.with Offline Capability High-Availability Options for Other Deployment AdministratorsInstall Microsoft Dynamics CRM for Outlook. Supporting Components Create a New OrganizationIdentify the deployment methods for Manage Existing Organizationsinstalling Microsoft Dynamics CRM for Manage ServersOutlook. line Configure Access from the InternetInstall Microsoft Dynamics CRM for Outlook. On-Premises Licensing Model Update Web AddressesConfigure Microsoft Dynamics CRM for Online Licensing Model View License InformationOutlook to connect to Microsoft Dynamics Supporting Technologies Upgrade the Microsoft Dynamics CRMCRM organizations. Microsoft Dynamics CRM Server EditionConfigure user settings and options related Accessing Microsoft Dynamics CRM Redeploy Microsoft Dynamics CRMto emails. Microsoft Dynamics CRM for Office Import OrganizationsInstall Microsoft Dynamics CRM for Outlook Outlook Administer the Deployment Usingusing the command line. Managing Emails Windows PowerShellReview how Microsoft Dynamics CRM for Microsoft Dynamics CRM Reporting Review the steps to create newOutlook with offline capability works and how Extensions organizations.to configure the offline database. Microsoft Dynamics CRM Language Describe the management tasks forRequirements for Configuring an Packs existing organizations.Internet-Facing Deployment Planning Overview Describe how to add an existingCertificates Describe the licensing model and client organization database to the deployment.Install Active Directory Federation Services access license types. Review Microsoft Dynamics CRM ServerConfigure AD FS Provide an overview of the supporting management tasks.Configure Claims-Based Authentication technologies. Describe how to update the MicrosoftConfigure an IFD Examine the role of the Microsoft Dynamics CRM web addresses.Describe the requirements for configuring an Dynamics CRM Server in a Microsoft Review Microsoft Dynamics CRM licenseIFD. Dynamics CRM deployment. information.Review the certificates required for an IFD. Describe the ways to access Microsoft Describe the Microsoft Dynamics CRMIdentify the steps to install Active Directory Dynamics CRM. Edition upgrade options.Federation Service. Identify the differences between the two Explore why the redeployment of MicrosoftReview the Active Directory Federation modes of Microsoft Dynamics CRM for Dynamics CRM is required.Service configuration steps. Office Outlook. Examine Windows PowerShell forReview the steps to configure claims-based Review the options for managing emails. performing deployment commands.authentication in Microsoft Dynamics CRM. Review the role of Microsoft Dynamics Base and Extension Table MergeReview the steps to configure an IFD in CRM Reporting Extensions. Upgrade Process PhasesMicrosoft Dynamics CRM. Review the role of Microsoft Dynamics Phase 1 – Prepare to UpgradeManage System Jobs CRM Language Packs. Phase 2 – Establish the Test EnvironmentDelete Records Microsoft SQL Server Requirements Phase 3 – Upgrade and Validate the TestDisaster Recovery Active Directory Requirements EnvironmentManage SQL Databases Components Installed During Server Phase 4 – Upgrade and Validate theTroubleshooting Setup Production DeploymentConfigure Tracing Microsoft Dynamics CRM Website Perform an In-Place Upgrade of MicrosoftUpdate Microsoft Dynamics CRM Required Installation Rights for Microsoft Dynamics CRM 2011 ServerManage Data Encryption Dynamics CRM Server Perform a Migration Using the SameBest Practices Analyzer (BPA) Supported Server Topologies Instance of SQL ServerVSS Writer Service for Microsoft Dynamics Install Microsoft Dynamics CRM Server Perform a Migration Using a New InstanceCRM Installation Troubleshooting of SQL ServerMarketplace Post-Installation Tasks Upgrade the Microsoft Dynamics CRMExamine how to manage system jobs. Install Microsoft Dynamics CRM Using 2011 Email Router


Show how to delete records using the Bulk the Command Line Plan the Upgrade of Microsoft DynamicsDelete Wizard. Deploy Microsoft Dynamics CRM Online CRM 2011 for OutlookDiscuss areas to consider for a disaster Describe the hardware and software Upgrade Microsoft Dynamics CRM 2011recovery plan. requirements for the Microsoft SQL for OutlookDescribe tasks in Microsoft SQL Server that Server. Describe the base and extension tablecan improve performance. Identify the components that are installed merge processReview ways to troubleshoot and diagnose during Microsoft Dynamics CRM Server Review the high-level phases of anproblems and monitor performance. Setup. upgrade process.Examine how to configure tracing. Review the options for creating the Explain the need for a test environment.Describe how to update Microsoft Dynamics Microsoft Dynamics CRM Server website. Identify the need to validate an upgrade ofCRM. Review the rights required to install a test environment.Examine data encryption. Microsoft Dynamics CRM Server. Review the upgrade of the productionDescribe the Best Practices Analyzer. Install Microsoft Dynamics CRM Server. deployment.Describe the VSS Writer Service for Review installation troubleshooting and Describe an in-place upgrade of MicrosoftMicrosoft Dynamics CRM. identify known issues. Dynamics CRM.Examine the Microsoft Dynamics Identify the tasks and configuration Describe a migration upgrade of Microsoftmarketplace. settings that are completed after the Dynamics CRM.Network Load Balancing installation of Microsoft Dynamics CRM Describe the upgrade of the MicrosoftClustering Microsoft SQL Server Server. Dynamics CRM Email Router.Other SQL Server High-Availability Solutions Describe how to install Microsoft Email Tracking and CorrelationHigh-Availability Options for Other Dynamics CRM using the command line. Mailbox MonitoringSupporting Components Describe how sample data can be added Synchronization Methods

to a Microsoft Dynamics CRM Email Address Approvalimplementation. Overview of the Email Router

line Microsoft Dynamics CRM Reporting Install the Email Router and RuleOn-Premises Licensing Model Extensions Deployment WizardOnline Licensing Model Requirements for Microsoft Dynamics Configure the Email RouterSupporting Technologies CRM Reporting Extensions Set Up a Forward Mailbox for the EmailMicrosoft Dynamics CRM Server Microsoft Dynamics CRM Report RouterAccessing Microsoft Dynamics CRM Authoring Extension Deploy Inbox RulesMicrosoft Dynamics CRM for Office Outlook Install Microsoft Dynamics CRM Install the Email Router on MultipleManaging Emails Reporting Extensions ComputersMicrosoft Dynamics CRM Reporting Review when Microsoft Dynamics CRM TroubleshootingExtensions Reporting Extensions is required. Overview of Server-Side SynchronizationMicrosoft Dynamics CRM Language Packs Identify the requirements for installing Configure Server-Side SynchronizationPlanning Overview Microsoft Dynamic CRM Reporting Set Up a Forward Mailbox for Server-SideDescribe the licensing model and client Extensions. Synchronizationaccess license types. Review when Microsoft Dynamics CRM Migrate Email Router SettingsProvide an overview of the supporting Report Authoring Extension is required. Email Integration Service Roletechnologies. Deployment Administrators Test Email ConfigurationExamine the role of the Microsoft Dynamics Create a New Organization Synchronize Appointments, Contacts, andCRM Server in a Microsoft Dynamics CRM Manage Existing Organizations Tasksdeployment. Manage Servers Explain email tracking and correlation.Describe the ways to access Microsoft Configure Access from the Internet Discover how mailboxes are monitored.Dynamics CRM. Update Web Addresses Describe the purpose of MicrosoftIdentify the differences between the two View License Information Dynamics CRM mailbox records.modes of Microsoft Dynamics CRM for Upgrade the Microsoft Dynamics CRM Examine the email synchronizationOffice Outlook. Edition options.Review the options for managing emails. Redeploy Microsoft Dynamics CRM Review the requirement to approve emailReview the role of Microsoft Dynamics CRM Import Organizations addresses.Reporting Extensions. Administer the Deployment Using Explain the role of the Microsoft DynamicsReview the role of Microsoft Dynamics CRM Windows PowerShell CRM Email Router.Language Packs. Review the steps to create new Install the Microsoft Dynamics CRM EmailMicrosoft SQL Server Requirements organizations. Router.Active Directory Requirements Describe the management tasks for Review the Email Router configurationComponents Installed During Server Setup existing organizations. options.Microsoft Dynamics CRM Website Describe how to add an existing Create a forward mailbox.Required Installation Rights for Microsoft organization database to the deployment. Review the purpose of deployingDynamics CRM Server Review Microsoft Dynamics CRM Server forwarding rules.Supported Server Topologies management tasks. Review options for installing the EmailInstall Microsoft Dynamics CRM Server Describe how to update the Microsoft Router on multiple computers.Installation Troubleshooting Dynamics CRM web addresses. Review troubleshooting tips.Post-Installation Tasks Review Microsoft Dynamics CRM license Describe the role of Server-SideInstall Microsoft Dynamics CRM Using the information. Synchronization.Command Line Describe the Microsoft Dynamics CRM Configure Server-Side Synchronization.Deploy Microsoft Dynamics CRM Online Edition upgrade options. Test Server-Side Synchronization settings.


Describe the hardware and software Explore why the redeployment of Installation Requirementsrequirements for the Microsoft SQL Server. Microsoft Dynamics CRM is required. Deployment MethodsIdentify the components that are installed Examine Windows PowerShell for Install Microsoft Dynamics CRM forduring Microsoft Dynamics CRM Server performing deployment commands. OutlookSetup. Base and Extension Table Merge Configure Microsoft Dynamics CRM forReview the options for creating the Microsoft Upgrade Process Phases OutlookDynamics CRM Server website. Phase 1 – Prepare to Upgrade Configure User Email SettingsReview the rights required to install Phase 2 – Establish the Test Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server. Environment Outlook Using the Command LineInstall Microsoft Dynamics CRM Server. Phase 3 – Upgrade and Validate the Test Using Microsoft Dynamics CRM forReview installation troubleshooting and Environment Outlook with Offline Capabilityidentify known issues. Phase 4 – Upgrade and Validate the Install Microsoft Dynamics CRM forIdentify the tasks and configuration settings Production Deployment Outlook.that are completed after the installation of Perform an In-Place Upgrade of Microsoft Identify the deployment methods forMicrosoft Dynamics CRM Server. Dynamics CRM 2011 Server installing Microsoft Dynamics CRM forDescribe how to install Microsoft Dynamics Perform a Migration Using the Same Outlook.CRM using the command line. Instance of SQL Server Install Microsoft Dynamics CRM forDescribe how sample data can be added to Perform a Migration Using a New Outlook.a Microsoft Dynamics CRM implementation. Instance of SQL Server Configure Microsoft Dynamics CRM forMicrosoft Dynamics CRM Reporting Upgrade the Microsoft Dynamics CRM Outlook to connect to Microsoft DynamicsExtensions 2011 Email Router CRM organizations.Requirements for Microsoft Dynamics CRM Plan the Upgrade of Microsoft Dynamics Configure user settings and options relatedReporting Extensions CRM 2011 for Outlook to emails.Microsoft Dynamics CRM Report Authoring Upgrade Microsoft Dynamics CRM 2011 Install Microsoft Dynamics CRM forExtension for Outlook Outlook using the command line.Install Microsoft Dynamics CRM Reporting Describe the base and extension table Review how Microsoft Dynamics CRM forExtensions merge process Outlook with offline capability works andReview when Microsoft Dynamics CRM Review the high-level phases of an how to configure the offline database.Reporting Extensions is required. upgrade process. Requirements for Configuring anIdentify the requirements for installing Explain the need for a test environment. Internet-Facing DeploymentMicrosoft Dynamic CRM Reporting Identify the need to validate an upgrade CertificatesExtensions. of a test environment. Install Active Directory Federation ServicesReview when Microsoft Dynamics CRM Review the upgrade of the production Configure AD FSReport Authoring Extension is required. deployment. Configure Claims-Based AuthenticationDeployment Administrators Describe an in-place upgrade of Microsoft Configure an IFDCreate a New Organization Dynamics CRM. Describe the requirements for configuringManage Existing Organizations Describe a migration upgrade of an IFD.Manage Servers Microsoft Dynamics CRM. Review the certificates required for an IFD.Configure Access from the Internet Describe the upgrade of the Microsoft Identify the steps to install Active DirectoryUpdate Web Addresses Dynamics CRM Email Router. Federation Service.View License Information Email Tracking and Correlation Review the Active Directory FederationUpgrade the Microsoft Dynamics CRM Mailbox Monitoring Service configuration steps.Edition Synchronization Methods Review the steps to configureRedeploy Microsoft Dynamics CRM Email Address Approval claims-based authentication in MicrosoftImport Organizations Overview of the Email Router Dynamics CRM.Administer the Deployment Using Windows Install the Email Router and Rule Review the steps to configure an IFD inPowerShell Deployment Wizard Microsoft Dynamics CRM.Review the steps to create new Configure the Email Router Manage System Jobsorganizations. Set Up a Forward Mailbox for the Email Delete RecordsDescribe the management tasks for existing Router Disaster Recoveryorganizations. Deploy Inbox Rules Manage SQL DatabasesDescribe how to add an existing organization Install the Email Router on Multiple Troubleshootingdatabase to the deployment. Computers Configure TracingReview Microsoft Dynamics CRM Server Troubleshooting Update Microsoft Dynamics CRMmanagement tasks. Overview of Server-Side Synchronization Manage Data EncryptionDescribe how to update the Microsoft Configure Server-Side Synchronization Best Practices Analyzer (BPA)Dynamics CRM web addresses. Set Up a Forward Mailbox for Server-Side VSS Writer Service for Microsoft DynamicsReview Microsoft Dynamics CRM license Synchronization CRMinformation. Migrate Email Router Settings MarketplaceDescribe the Microsoft Dynamics CRM Email Integration Service Role Examine how to manage system jobs.Edition upgrade options. Test Email Configuration Show how to delete records using the BulkExplore why the redeployment of Microsoft Synchronize Appointments, Contacts, Delete Wizard.Dynamics CRM is required. and Tasks Discuss areas to consider for a disasterExamine Windows PowerShell for Explain email tracking and correlation. recovery plan.performing deployment commands. Discover how mailboxes are monitored. Describe tasks in Microsoft SQL ServerBase and Extension Table Merge Describe the purpose of Microsoft that can improve performance.


Upgrade Process Phases Dynamics CRM mailbox records. Review ways to troubleshoot and diagnosePhase 1 – Prepare to Upgrade Examine the email synchronization problems and monitor performance.Phase 2 – Establish the Test Environment options. Examine how to configure tracing.Phase 3 – Upgrade and Validate the Test Review the requirement to approve email Describe how to update MicrosoftEnvironment addresses. Dynamics CRM.Phase 4 – Upgrade and Validate the Explain the role of the Microsoft Examine data encryption.Production Deployment Dynamics CRM Email Router. Describe the Best Practices Analyzer.Perform an In-Place Upgrade of Microsoft Install the Microsoft Dynamics CRM Describe the VSS Writer Service forDynamics CRM 2011 Server Email Router. Microsoft Dynamics CRM.Perform a Migration Using the Same Review the Email Router configuration Examine the Microsoft DynamicsInstance of SQL Server options. marketplace.Perform a Migration Using a New Instance Create a forward mailbox. Network Load Balancingof SQL Server Review the purpose of deploying Clustering Microsoft SQL ServerUpgrade the Microsoft Dynamics CRM 2011 forwarding rules. Other SQL Server High-AvailabilityEmail Router Review options for installing the Email SolutionsPlan the Upgrade of Microsoft Dynamics Router on multiple computers. High-Availability Options for OtherCRM 2011 for Outlook Review troubleshooting tips. Supporting ComponentsUpgrade Microsoft Dynamics CRM 2011 for Describe the role of Server-SideOutlook Synchronization.Describe the base and extension table Configure Server-Side Synchronization. linemerge process Test Server-Side Synchronization On-Premises Licensing ModelReview the high-level phases of an upgrade settings. Online Licensing Modelprocess. Installation Requirements Supporting TechnologiesExplain the need for a test environment. Deployment Methods Microsoft Dynamics CRM ServerIdentify the need to validate an upgrade of a Install Microsoft Dynamics CRM for Accessing Microsoft Dynamics CRMtest environment. Outlook Microsoft Dynamics CRM for OfficeReview the upgrade of the production Configure Microsoft Dynamics CRM for Outlookdeployment. Outlook Managing EmailsDescribe an in-place upgrade of Microsoft Configure User Email Settings Microsoft Dynamics CRM ReportingDynamics CRM. Install Microsoft Dynamics CRM for ExtensionsDescribe a migration upgrade of Microsoft Outlook Using the Command Line Microsoft Dynamics CRM Language PacksDynamics CRM. Using Microsoft Dynamics CRM for Planning OverviewDescribe the upgrade of the Microsoft Outlook with Offline Capability Describe the licensing model and clientDynamics CRM Email Router. Install Microsoft Dynamics CRM for access license types.Email Tracking and Correlation Outlook. Provide an overview of the supportingMailbox Monitoring Identify the deployment methods for technologies.Synchronization Methods installing Microsoft Dynamics CRM for Examine the role of the MicrosoftEmail Address Approval Outlook. Dynamics CRM Server in a MicrosoftOverview of the Email Router Install Microsoft Dynamics CRM for Dynamics CRM deployment.Install the Email Router and Rule Outlook. Describe the ways to access MicrosoftDeployment Wizard Configure Microsoft Dynamics CRM for Dynamics CRM.Configure the Email Router Outlook to connect to Microsoft Identify the differences between the twoSet Up a Forward Mailbox for the Email Dynamics CRM organizations. modes of Microsoft Dynamics CRM forRouter Configure user settings and options Office Outlook.Deploy Inbox Rules related to emails. Review the options for managing emails.Install the Email Router on Multiple Install Microsoft Dynamics CRM for Review the role of Microsoft DynamicsComputers Outlook using the command line. CRM Reporting Extensions.Troubleshooting Review how Microsoft Dynamics CRM for Review the role of Microsoft DynamicsOverview of Server-Side Synchronization Outlook with offline capability works and CRM Language Packs.Configure Server-Side Synchronization how to configure the offline database. Microsoft SQL Server RequirementsSet Up a Forward Mailbox for Server-Side Requirements for Configuring an Active Directory RequirementsSynchronization Internet-Facing Deployment Components Installed During Server SetupMigrate Email Router Settings Certificates Microsoft Dynamics CRM WebsiteEmail Integration Service Role Install Active Directory Federation Required Installation Rights for MicrosoftTest Email Configuration Services Dynamics CRM ServerSynchronize Appointments, Contacts, and Configure AD FS Supported Server TopologiesTasks Configure Claims-Based Authentication Install Microsoft Dynamics CRM ServerExplain email tracking and correlation. Configure an IFD Installation TroubleshootingDiscover how mailboxes are monitored. Describe the requirements for configuring Post-Installation TasksDescribe the purpose of Microsoft Dynamics an IFD. Install Microsoft Dynamics CRM Using theCRM mailbox records. Review the certificates required for an Command LineExamine the email synchronization options. IFD. Deploy Microsoft Dynamics CRM OnlineReview the requirement to approve email Identify the steps to install Active Describe the hardware and softwareaddresses. Directory Federation Service. requirements for the Microsoft SQL Server.Explain the role of the Microsoft Dynamics Review the Active Directory Federation Identify the components that are installedCRM Email Router. Service configuration steps. during Microsoft Dynamics CRM Server


Install the Microsoft Dynamics CRM Email Review the steps to configure Setup.Router. claims-based authentication in Microsoft Review the options for creating theReview the Email Router configuration Dynamics CRM. Microsoft Dynamics CRM Server website.options. Review the steps to configure an IFD in Review the rights required to installCreate a forward mailbox. Microsoft Dynamics CRM. Microsoft Dynamics CRM Server.Review the purpose of deploying forwarding Manage System Jobs Install Microsoft Dynamics CRM Server.rules. Delete Records Review installation troubleshooting andReview options for installing the Email Disaster Recovery identify known issues.Router on multiple computers. Manage SQL Databases Identify the tasks and configurationReview troubleshooting tips. Troubleshooting settings that are completed after theDescribe the role of Server-Side Configure Tracing installation of Microsoft Dynamics CRMSynchronization. Update Microsoft Dynamics CRM Server.Configure Server-Side Synchronization. Manage Data Encryption Describe how to install Microsoft DynamicsTest Server-Side Synchronization settings. Best Practices Analyzer (BPA) CRM using the command line.Installation Requirements VSS Writer Service for Microsoft Describe how sample data can be addedDeployment Methods Dynamics CRM to a Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook Marketplace implementation.Configure Microsoft Dynamics CRM for Examine how to manage system jobs. Microsoft Dynamics CRM ReportingOutlook Show how to delete records using the ExtensionsConfigure User Email Settings Bulk Delete Wizard. Requirements for Microsoft DynamicsInstall Microsoft Dynamics CRM for Outlook Discuss areas to consider for a disaster CRM Reporting ExtensionsUsing the Command Line recovery plan. Microsoft Dynamics CRM Report AuthoringUsing Microsoft Dynamics CRM for Outlook Describe tasks in Microsoft SQL Server Extensionwith Offline Capability that can improve performance. Install Microsoft Dynamics CRM ReportingInstall Microsoft Dynamics CRM for Outlook. Review ways to troubleshoot and ExtensionsIdentify the deployment methods for diagnose problems and monitor Review when Microsoft Dynamics CRMinstalling Microsoft Dynamics CRM for performance. Reporting Extensions is required.Outlook. Examine how to configure tracing. Identify the requirements for installingInstall Microsoft Dynamics CRM for Outlook. Describe how to update Microsoft Microsoft Dynamic CRM ReportingConfigure Microsoft Dynamics CRM for Dynamics CRM. Extensions.Outlook to connect to Microsoft Dynamics Examine data encryption. Review when Microsoft Dynamics CRMCRM organizations. Describe the Best Practices Analyzer. Report Authoring Extension is required.Configure user settings and options related Describe the VSS Writer Service for Deployment Administratorsto emails. Microsoft Dynamics CRM. Create a New OrganizationInstall Microsoft Dynamics CRM for Outlook Examine the Microsoft Dynamics Manage Existing Organizationsusing the command line. marketplace. Manage ServersReview how Microsoft Dynamics CRM for Network Load Balancing Configure Access from the InternetOutlook with offline capability works and how Clustering Microsoft SQL Server Update Web Addressesto configure the offline database. Other SQL Server High-Availability View License InformationRequirements for Configuring an Solutions Upgrade the Microsoft Dynamics CRMInternet-Facing Deployment High-Availability Options for Other EditionCertificates Supporting Components Redeploy Microsoft Dynamics CRMInstall Active Directory Federation Services Import OrganizationsConfigure AD FS Administer the Deployment UsingConfigure Claims-Based Authentication line Windows PowerShellConfigure an IFD On-Premises Licensing Model Review the steps to create newDescribe the requirements for configuring an Online Licensing Model organizations.IFD. Supporting Technologies Describe the management tasks forReview the certificates required for an IFD. Microsoft Dynamics CRM Server existing organizations.Identify the steps to install Active Directory Accessing Microsoft Dynamics CRM Describe how to add an existingFederation Service. Microsoft Dynamics CRM for Office organization database to the deployment.Review the Active Directory Federation Outlook Review Microsoft Dynamics CRM ServerService configuration steps. Managing Emails management tasks.Review the steps to configure claims-based Microsoft Dynamics CRM Reporting Describe how to update the Microsoftauthentication in Microsoft Dynamics CRM. Extensions Dynamics CRM web addresses.Review the steps to configure an IFD in Microsoft Dynamics CRM Language Review Microsoft Dynamics CRM licenseMicrosoft Dynamics CRM. Packs information.Manage System Jobs Planning Overview Describe the Microsoft Dynamics CRMDelete Records Describe the licensing model and client Edition upgrade options.Disaster Recovery access license types. Explore why the redeployment of MicrosoftManage SQL Databases Provide an overview of the supporting Dynamics CRM is required.Troubleshooting technologies. Examine Windows PowerShell forConfigure Tracing Examine the role of the Microsoft performing deployment commands.Update Microsoft Dynamics CRM Dynamics CRM Server in a Microsoft Base and Extension Table MergeManage Data Encryption Dynamics CRM deployment. Upgrade Process PhasesBest Practices Analyzer (BPA) Describe the ways to access Microsoft Phase 1 – Prepare to Upgrade


VSS Writer Service for Microsoft Dynamics Dynamics CRM. Phase 2 – Establish the Test EnvironmentCRM Identify the differences between the two Phase 3 – Upgrade and Validate the TestMarketplace modes of Microsoft Dynamics CRM for EnvironmentExamine how to manage system jobs. Office Outlook. Phase 4 – Upgrade and Validate theShow how to delete records using the Bulk Review the options for managing emails. Production DeploymentDelete Wizard. Review the role of Microsoft Dynamics Perform an In-Place Upgrade of MicrosoftDiscuss areas to consider for a disaster CRM Reporting Extensions. Dynamics CRM 2011 Serverrecovery plan. Review the role of Microsoft Dynamics Perform a Migration Using the SameDescribe tasks in Microsoft SQL Server that CRM Language Packs. Instance of SQL Servercan improve performance. Microsoft SQL Server Requirements Perform a Migration Using a New InstanceReview ways to troubleshoot and diagnose Active Directory Requirements of SQL Serverproblems and monitor performance. Components Installed During Server Upgrade the Microsoft Dynamics CRMExamine how to configure tracing. Setup 2011 Email RouterDescribe how to update Microsoft Dynamics Microsoft Dynamics CRM Website Plan the Upgrade of Microsoft DynamicsCRM. Required Installation Rights for Microsoft CRM 2011 for OutlookExamine data encryption. Dynamics CRM Server Upgrade Microsoft Dynamics CRM 2011Describe the Best Practices Analyzer. Supported Server Topologies for OutlookDescribe the VSS Writer Service for Install Microsoft Dynamics CRM Server Describe the base and extension tableMicrosoft Dynamics CRM. Installation Troubleshooting merge processExamine the Microsoft Dynamics Post-Installation Tasks Review the high-level phases of anmarketplace. Install Microsoft Dynamics CRM Using upgrade process.Network Load Balancing the Command Line Explain the need for a test environment.Clustering Microsoft SQL Server Deploy Microsoft Dynamics CRM Online Identify the need to validate an upgrade ofOther SQL Server High-Availability Solutions Describe the hardware and software a test environment.High-Availability Options for Other requirements for the Microsoft SQL Review the upgrade of the productionSupporting Components Server. deployment.

Identify the components that are installed Describe an in-place upgrade of Microsoftduring Microsoft Dynamics CRM Server Dynamics CRM.

line Setup. Describe a migration upgrade of MicrosoftOn-Premises Licensing Model Review the options for creating the Dynamics CRM.Online Licensing Model Microsoft Dynamics CRM Server website. Describe the upgrade of the MicrosoftSupporting Technologies Review the rights required to install Dynamics CRM Email Router.Microsoft Dynamics CRM Server Microsoft Dynamics CRM Server. Email Tracking and CorrelationAccessing Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server. Mailbox MonitoringMicrosoft Dynamics CRM for Office Outlook Review installation troubleshooting and Synchronization MethodsManaging Emails identify known issues. Email Address ApprovalMicrosoft Dynamics CRM Reporting Identify the tasks and configuration Overview of the Email RouterExtensions settings that are completed after the Install the Email Router and RuleMicrosoft Dynamics CRM Language Packs installation of Microsoft Dynamics CRM Deployment WizardPlanning Overview Server. Configure the Email RouterDescribe the licensing model and client Describe how to install Microsoft Set Up a Forward Mailbox for the Emailaccess license types. Dynamics CRM using the command line. RouterProvide an overview of the supporting Describe how sample data can be added Deploy Inbox Rulestechnologies. to a Microsoft Dynamics CRM Install the Email Router on MultipleExamine the role of the Microsoft Dynamics implementation. ComputersCRM Server in a Microsoft Dynamics CRM Microsoft Dynamics CRM Reporting Troubleshootingdeployment. Extensions Overview of Server-Side SynchronizationDescribe the ways to access Microsoft Requirements for Microsoft Dynamics Configure Server-Side SynchronizationDynamics CRM. CRM Reporting Extensions Set Up a Forward Mailbox for Server-SideIdentify the differences between the two Microsoft Dynamics CRM Report Synchronizationmodes of Microsoft Dynamics CRM for Authoring Extension Migrate Email Router SettingsOffice Outlook. Install Microsoft Dynamics CRM Email Integration Service RoleReview the options for managing emails. Reporting Extensions Test Email ConfigurationReview the role of Microsoft Dynamics CRM Review when Microsoft Dynamics CRM Synchronize Appointments, Contacts, andReporting Extensions. Reporting Extensions is required. TasksReview the role of Microsoft Dynamics CRM Identify the requirements for installing Explain email tracking and correlation.Language Packs. Microsoft Dynamic CRM Reporting Discover how mailboxes are monitored.Microsoft SQL Server Requirements Extensions. Describe the purpose of MicrosoftActive Directory Requirements Review when Microsoft Dynamics CRM Dynamics CRM mailbox records.Components Installed During Server Setup Report Authoring Extension is required. Examine the email synchronizationMicrosoft Dynamics CRM Website Deployment Administrators options.Required Installation Rights for Microsoft Create a New Organization Review the requirement to approve emailDynamics CRM Server Manage Existing Organizations addresses.Supported Server Topologies Manage Servers Explain the role of the Microsoft DynamicsInstall Microsoft Dynamics CRM Server Configure Access from the Internet CRM Email Router.Installation Troubleshooting Update Web Addresses Install the Microsoft Dynamics CRM Email


Post-Installation Tasks View License Information Router.Install Microsoft Dynamics CRM Using the Upgrade the Microsoft Dynamics CRM Review the Email Router configurationCommand Line Edition options.Deploy Microsoft Dynamics CRM Online Redeploy Microsoft Dynamics CRM Create a forward mailbox.Describe the hardware and software Import Organizations Review the purpose of deployingrequirements for the Microsoft SQL Server. Administer the Deployment Using forwarding rules.Identify the components that are installed Windows PowerShell Review options for installing the Emailduring Microsoft Dynamics CRM Server Review the steps to create new Router on multiple computers.Setup. organizations. Review troubleshooting tips.Review the options for creating the Microsoft Describe the management tasks for Describe the role of Server-SideDynamics CRM Server website. existing organizations. Synchronization.Review the rights required to install Describe how to add an existing Configure Server-Side Synchronization.Microsoft Dynamics CRM Server. organization database to the deployment. Test Server-Side Synchronization settings.Install Microsoft Dynamics CRM Server. Review Microsoft Dynamics CRM Server Installation RequirementsReview installation troubleshooting and management tasks. Deployment Methodsidentify known issues. Describe how to update the Microsoft Install Microsoft Dynamics CRM forIdentify the tasks and configuration settings Dynamics CRM web addresses. Outlookthat are completed after the installation of Review Microsoft Dynamics CRM license Configure Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server. information. OutlookDescribe how to install Microsoft Dynamics Describe the Microsoft Dynamics CRM Configure User Email SettingsCRM using the command line. Edition upgrade options. Install Microsoft Dynamics CRM forDescribe how sample data can be added to Explore why the redeployment of Outlook Using the Command Linea Microsoft Dynamics CRM implementation. Microsoft Dynamics CRM is required. Using Microsoft Dynamics CRM forMicrosoft Dynamics CRM Reporting Examine Windows PowerShell for Outlook with Offline CapabilityExtensions performing deployment commands. Install Microsoft Dynamics CRM forRequirements for Microsoft Dynamics CRM Base and Extension Table Merge Outlook.Reporting Extensions Upgrade Process Phases Identify the deployment methods forMicrosoft Dynamics CRM Report Authoring Phase 1 – Prepare to Upgrade installing Microsoft Dynamics CRM forExtension Phase 2 – Establish the Test Outlook.Install Microsoft Dynamics CRM Reporting Environment Install Microsoft Dynamics CRM forExtensions Phase 3 – Upgrade and Validate the Test Outlook.Review when Microsoft Dynamics CRM Environment Configure Microsoft Dynamics CRM forReporting Extensions is required. Phase 4 – Upgrade and Validate the Outlook to connect to Microsoft DynamicsIdentify the requirements for installing Production Deployment CRM organizations.Microsoft Dynamic CRM Reporting Perform an In-Place Upgrade of Microsoft Configure user settings and options relatedExtensions. Dynamics CRM 2011 Server to emails.Review when Microsoft Dynamics CRM Perform a Migration Using the Same Install Microsoft Dynamics CRM forReport Authoring Extension is required. Instance of SQL Server Outlook using the command line.Deployment Administrators Perform a Migration Using a New Review how Microsoft Dynamics CRM forCreate a New Organization Instance of SQL Server Outlook with offline capability works andManage Existing Organizations Upgrade the Microsoft Dynamics CRM how to configure the offline database.Manage Servers 2011 Email Router Requirements for Configuring anConfigure Access from the Internet Plan the Upgrade of Microsoft Dynamics Internet-Facing DeploymentUpdate Web Addresses CRM 2011 for Outlook CertificatesView License Information Upgrade Microsoft Dynamics CRM 2011 Install Active Directory Federation ServicesUpgrade the Microsoft Dynamics CRM for Outlook Configure AD FSEdition Describe the base and extension table Configure Claims-Based AuthenticationRedeploy Microsoft Dynamics CRM merge process Configure an IFDImport Organizations Review the high-level phases of an Describe the requirements for configuringAdminister the Deployment Using Windows upgrade process. an IFD.PowerShell Explain the need for a test environment. Review the certificates required for an IFD.Review the steps to create new Identify the need to validate an upgrade Identify the steps to install Active Directoryorganizations. of a test environment. Federation Service.Describe the management tasks for existing Review the upgrade of the production Review the Active Directory Federationorganizations. deployment. Service configuration steps.Describe how to add an existing organization Describe an in-place upgrade of Microsoft Review the steps to configuredatabase to the deployment. Dynamics CRM. claims-based authentication in MicrosoftReview Microsoft Dynamics CRM Server Describe a migration upgrade of Dynamics CRM.management tasks. Microsoft Dynamics CRM. Review the steps to configure an IFD inDescribe how to update the Microsoft Describe the upgrade of the Microsoft Microsoft Dynamics CRM.Dynamics CRM web addresses. Dynamics CRM Email Router. Manage System JobsReview Microsoft Dynamics CRM license Email Tracking and Correlation Delete Recordsinformation. Mailbox Monitoring Disaster RecoveryDescribe the Microsoft Dynamics CRM Synchronization Methods Manage SQL DatabasesEdition upgrade options. Email Address Approval TroubleshootingExplore why the redeployment of Microsoft Overview of the Email Router Configure Tracing


Dynamics CRM is required. Install the Email Router and Rule Update Microsoft Dynamics CRMExamine Windows PowerShell for Deployment Wizard Manage Data Encryptionperforming deployment commands. Configure the Email Router Best Practices Analyzer (BPA)Base and Extension Table Merge Set Up a Forward Mailbox for the Email VSS Writer Service for Microsoft DynamicsUpgrade Process Phases Router CRMPhase 1 – Prepare to Upgrade Deploy Inbox Rules MarketplacePhase 2 – Establish the Test Environment Install the Email Router on Multiple Examine how to manage system jobs.Phase 3 – Upgrade and Validate the Test Computers Show how to delete records using the BulkEnvironment Troubleshooting Delete Wizard.Phase 4 – Upgrade and Validate the Overview of Server-Side Synchronization Discuss areas to consider for a disasterProduction Deployment Configure Server-Side Synchronization recovery plan.Perform an In-Place Upgrade of Microsoft Set Up a Forward Mailbox for Server-Side Describe tasks in Microsoft SQL ServerDynamics CRM 2011 Server Synchronization that can improve performance.Perform a Migration Using the Same Migrate Email Router Settings Review ways to troubleshoot and diagnoseInstance of SQL Server Email Integration Service Role problems and monitor performance.Perform a Migration Using a New Instance Test Email Configuration Examine how to configure tracing.of SQL Server Synchronize Appointments, Contacts, Describe how to update MicrosoftUpgrade the Microsoft Dynamics CRM 2011 and Tasks Dynamics CRM.Email Router Explain email tracking and correlation. Examine data encryption.Plan the Upgrade of Microsoft Dynamics Discover how mailboxes are monitored. Describe the Best Practices Analyzer.CRM 2011 for Outlook Describe the purpose of Microsoft Describe the VSS Writer Service forUpgrade Microsoft Dynamics CRM 2011 for Dynamics CRM mailbox records. Microsoft Dynamics CRM.Outlook Examine the email synchronization Examine the Microsoft DynamicsDescribe the base and extension table options. marketplace.merge process Review the requirement to approve email Network Load BalancingReview the high-level phases of an upgrade addresses. Clustering Microsoft SQL Serverprocess. Explain the role of the Microsoft Other SQL Server High-AvailabilityExplain the need for a test environment. Dynamics CRM Email Router. SolutionsIdentify the need to validate an upgrade of a Install the Microsoft Dynamics CRM High-Availability Options for Othertest environment. Email Router. Supporting ComponentsReview the upgrade of the production Review the Email Router configurationdeployment. options.Describe an in-place upgrade of Microsoft Create a forward mailbox. lineDynamics CRM. Review the purpose of deploying On-Premises Licensing ModelDescribe a migration upgrade of Microsoft forwarding rules. Online Licensing ModelDynamics CRM. Review options for installing the Email Supporting TechnologiesDescribe the upgrade of the Microsoft Router on multiple computers. Microsoft Dynamics CRM ServerDynamics CRM Email Router. Review troubleshooting tips. Accessing Microsoft Dynamics CRMEmail Tracking and Correlation Describe the role of Server-Side Microsoft Dynamics CRM for OfficeMailbox Monitoring Synchronization. OutlookSynchronization Methods Configure Server-Side Synchronization. Managing EmailsEmail Address Approval Test Server-Side Synchronization Microsoft Dynamics CRM ReportingOverview of the Email Router settings. ExtensionsInstall the Email Router and Rule Installation Requirements Microsoft Dynamics CRM Language PacksDeployment Wizard Deployment Methods Planning OverviewConfigure the Email Router Install Microsoft Dynamics CRM for Describe the licensing model and clientSet Up a Forward Mailbox for the Email Outlook access license types.Router Configure Microsoft Dynamics CRM for Provide an overview of the supportingDeploy Inbox Rules Outlook technologies.Install the Email Router on Multiple Configure User Email Settings Examine the role of the MicrosoftComputers Install Microsoft Dynamics CRM for Dynamics CRM Server in a MicrosoftTroubleshooting Outlook Using the Command Line Dynamics CRM deployment.Overview of Server-Side Synchronization Using Microsoft Dynamics CRM for Describe the ways to access MicrosoftConfigure Server-Side Synchronization Outlook with Offline Capability Dynamics CRM.Set Up a Forward Mailbox for Server-Side Install Microsoft Dynamics CRM for Identify the differences between the twoSynchronization Outlook. modes of Microsoft Dynamics CRM forMigrate Email Router Settings Identify the deployment methods for Office Outlook.Email Integration Service Role installing Microsoft Dynamics CRM for Review the options for managing emails.Test Email Configuration Outlook. Review the role of Microsoft DynamicsSynchronize Appointments, Contacts, and Install Microsoft Dynamics CRM for CRM Reporting Extensions.Tasks Outlook. Review the role of Microsoft DynamicsExplain email tracking and correlation. Configure Microsoft Dynamics CRM for CRM Language Packs.Discover how mailboxes are monitored. Outlook to connect to Microsoft Microsoft SQL Server RequirementsDescribe the purpose of Microsoft Dynamics Dynamics CRM organizations. Active Directory RequirementsCRM mailbox records. Configure user settings and options Components Installed During Server SetupExamine the email synchronization options. related to emails. Microsoft Dynamics CRM Website


Review the requirement to approve email Install Microsoft Dynamics CRM for Required Installation Rights for Microsoftaddresses. Outlook using the command line. Dynamics CRM ServerExplain the role of the Microsoft Dynamics Review how Microsoft Dynamics CRM for Supported Server TopologiesCRM Email Router. Outlook with offline capability works and Install Microsoft Dynamics CRM ServerInstall the Microsoft Dynamics CRM Email how to configure the offline database. Installation TroubleshootingRouter. Requirements for Configuring an Post-Installation TasksReview the Email Router configuration Internet-Facing Deployment Install Microsoft Dynamics CRM Using theoptions. Certificates Command LineCreate a forward mailbox. Install Active Directory Federation Deploy Microsoft Dynamics CRM OnlineReview the purpose of deploying forwarding Services Describe the hardware and softwarerules. Configure AD FS requirements for the Microsoft SQL Server.Review options for installing the Email Configure Claims-Based Authentication Identify the components that are installedRouter on multiple computers. Configure an IFD during Microsoft Dynamics CRM ServerReview troubleshooting tips. Describe the requirements for configuring Setup.Describe the role of Server-Side an IFD. Review the options for creating theSynchronization. Review the certificates required for an Microsoft Dynamics CRM Server website.Configure Server-Side Synchronization. IFD. Review the rights required to installTest Server-Side Synchronization settings. Identify the steps to install Active Microsoft Dynamics CRM Server.Installation Requirements Directory Federation Service. Install Microsoft Dynamics CRM Server.Deployment Methods Review the Active Directory Federation Review installation troubleshooting andInstall Microsoft Dynamics CRM for Outlook Service configuration steps. identify known issues.Configure Microsoft Dynamics CRM for Review the steps to configure Identify the tasks and configurationOutlook claims-based authentication in Microsoft settings that are completed after theConfigure User Email Settings Dynamics CRM. installation of Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook Review the steps to configure an IFD in Server.Using the Command Line Microsoft Dynamics CRM. Describe how to install Microsoft DynamicsUsing Microsoft Dynamics CRM for Outlook Manage System Jobs CRM using the command line.with Offline Capability Delete Records Describe how sample data can be addedInstall Microsoft Dynamics CRM for Outlook. Disaster Recovery to a Microsoft Dynamics CRMIdentify the deployment methods for Manage SQL Databases implementation.installing Microsoft Dynamics CRM for Troubleshooting Microsoft Dynamics CRM ReportingOutlook. Configure Tracing ExtensionsInstall Microsoft Dynamics CRM for Outlook. Update Microsoft Dynamics CRM Requirements for Microsoft DynamicsConfigure Microsoft Dynamics CRM for Manage Data Encryption CRM Reporting ExtensionsOutlook to connect to Microsoft Dynamics Best Practices Analyzer (BPA) Microsoft Dynamics CRM Report AuthoringCRM organizations. VSS Writer Service for Microsoft ExtensionConfigure user settings and options related Dynamics CRM Install Microsoft Dynamics CRM Reportingto emails. Marketplace ExtensionsInstall Microsoft Dynamics CRM for Outlook Examine how to manage system jobs. Review when Microsoft Dynamics CRMusing the command line. Show how to delete records using the Reporting Extensions is required.Review how Microsoft Dynamics CRM for Bulk Delete Wizard. Identify the requirements for installingOutlook with offline capability works and how Discuss areas to consider for a disaster Microsoft Dynamic CRM Reportingto configure the offline database. recovery plan. Extensions.Requirements for Configuring an Describe tasks in Microsoft SQL Server Review when Microsoft Dynamics CRMInternet-Facing Deployment that can improve performance. Report Authoring Extension is required.Certificates Review ways to troubleshoot and Deployment AdministratorsInstall Active Directory Federation Services diagnose problems and monitor Create a New OrganizationConfigure AD FS performance. Manage Existing OrganizationsConfigure Claims-Based Authentication Examine how to configure tracing. Manage ServersConfigure an IFD Describe how to update Microsoft Configure Access from the InternetDescribe the requirements for configuring an Dynamics CRM. Update Web AddressesIFD. Examine data encryption. View License InformationReview the certificates required for an IFD. Describe the Best Practices Analyzer. Upgrade the Microsoft Dynamics CRMIdentify the steps to install Active Directory Describe the VSS Writer Service for EditionFederation Service. Microsoft Dynamics CRM. Redeploy Microsoft Dynamics CRMReview the Active Directory Federation Examine the Microsoft Dynamics Import OrganizationsService configuration steps. marketplace. Administer the Deployment UsingReview the steps to configure claims-based Network Load Balancing Windows PowerShellauthentication in Microsoft Dynamics CRM. Clustering Microsoft SQL Server Review the steps to create newReview the steps to configure an IFD in Other SQL Server High-Availability organizations.Microsoft Dynamics CRM. Solutions Describe the management tasks forManage System Jobs High-Availability Options for Other existing organizations.Delete Records Supporting Components Describe how to add an existingDisaster Recovery organization database to the deployment.Manage SQL Databases Review Microsoft Dynamics CRM ServerTroubleshooting line management tasks.


Configure Tracing On-Premises Licensing Model Describe how to update the MicrosoftUpdate Microsoft Dynamics CRM Online Licensing Model Dynamics CRM web addresses.Manage Data Encryption Supporting Technologies Review Microsoft Dynamics CRM licenseBest Practices Analyzer (BPA) Microsoft Dynamics CRM Server information.VSS Writer Service for Microsoft Dynamics Accessing Microsoft Dynamics CRM Describe the Microsoft Dynamics CRMCRM Microsoft Dynamics CRM for Office Edition upgrade options.Marketplace Outlook Explore why the redeployment of MicrosoftExamine how to manage system jobs. Managing Emails Dynamics CRM is required.Show how to delete records using the Bulk Microsoft Dynamics CRM Reporting Examine Windows PowerShell forDelete Wizard. Extensions performing deployment commands.Discuss areas to consider for a disaster Microsoft Dynamics CRM Language Base and Extension Table Mergerecovery plan. Packs Upgrade Process PhasesDescribe tasks in Microsoft SQL Server that Planning Overview Phase 1 – Prepare to Upgradecan improve performance. Describe the licensing model and client Phase 2 – Establish the Test EnvironmentReview ways to troubleshoot and diagnose access license types. Phase 3 – Upgrade and Validate the Testproblems and monitor performance. Provide an overview of the supporting EnvironmentExamine how to configure tracing. technologies. Phase 4 – Upgrade and Validate theDescribe how to update Microsoft Dynamics Examine the role of the Microsoft Production DeploymentCRM. Dynamics CRM Server in a Microsoft Perform an In-Place Upgrade of MicrosoftExamine data encryption. Dynamics CRM deployment. Dynamics CRM 2011 ServerDescribe the Best Practices Analyzer. Describe the ways to access Microsoft Perform a Migration Using the SameDescribe the VSS Writer Service for Dynamics CRM. Instance of SQL ServerMicrosoft Dynamics CRM. Identify the differences between the two Perform a Migration Using a New InstanceExamine the Microsoft Dynamics modes of Microsoft Dynamics CRM for of SQL Servermarketplace. Office Outlook. Upgrade the Microsoft Dynamics CRMNetwork Load Balancing Review the options for managing emails. 2011 Email RouterClustering Microsoft SQL Server Review the role of Microsoft Dynamics Plan the Upgrade of Microsoft DynamicsOther SQL Server High-Availability Solutions CRM Reporting Extensions. CRM 2011 for OutlookHigh-Availability Options for Other Review the role of Microsoft Dynamics Upgrade Microsoft Dynamics CRM 2011Supporting Components CRM Language Packs. for Outlook

Microsoft SQL Server Requirements Describe the base and extension tableActive Directory Requirements merge process

line Components Installed During Server Review the high-level phases of anOn-Premises Licensing Model Setup upgrade process.Online Licensing Model Microsoft Dynamics CRM Website Explain the need for a test environment.Supporting Technologies Required Installation Rights for Microsoft Identify the need to validate an upgrade ofMicrosoft Dynamics CRM Server Dynamics CRM Server a test environment.Accessing Microsoft Dynamics CRM Supported Server Topologies Review the upgrade of the productionMicrosoft Dynamics CRM for Office Outlook Install Microsoft Dynamics CRM Server deployment.Managing Emails Installation Troubleshooting Describe an in-place upgrade of MicrosoftMicrosoft Dynamics CRM Reporting Post-Installation Tasks Dynamics CRM.Extensions Install Microsoft Dynamics CRM Using Describe a migration upgrade of MicrosoftMicrosoft Dynamics CRM Language Packs the Command Line Dynamics CRM.Planning Overview Deploy Microsoft Dynamics CRM Online Describe the upgrade of the MicrosoftDescribe the licensing model and client Describe the hardware and software Dynamics CRM Email Router.access license types. requirements for the Microsoft SQL Email Tracking and CorrelationProvide an overview of the supporting Server. Mailbox Monitoringtechnologies. Identify the components that are installed Synchronization MethodsExamine the role of the Microsoft Dynamics during Microsoft Dynamics CRM Server Email Address ApprovalCRM Server in a Microsoft Dynamics CRM Setup. Overview of the Email Routerdeployment. Review the options for creating the Install the Email Router and RuleDescribe the ways to access Microsoft Microsoft Dynamics CRM Server website. Deployment WizardDynamics CRM. Review the rights required to install Configure the Email RouterIdentify the differences between the two Microsoft Dynamics CRM Server. Set Up a Forward Mailbox for the Emailmodes of Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Server. RouterOffice Outlook. Review installation troubleshooting and Deploy Inbox RulesReview the options for managing emails. identify known issues. Install the Email Router on MultipleReview the role of Microsoft Dynamics CRM Identify the tasks and configuration ComputersReporting Extensions. settings that are completed after the TroubleshootingReview the role of Microsoft Dynamics CRM installation of Microsoft Dynamics CRM Overview of Server-Side SynchronizationLanguage Packs. Server. Configure Server-Side SynchronizationMicrosoft SQL Server Requirements Describe how to install Microsoft Set Up a Forward Mailbox for Server-SideActive Directory Requirements Dynamics CRM using the command line. SynchronizationComponents Installed During Server Setup Describe how sample data can be added Migrate Email Router SettingsMicrosoft Dynamics CRM Website to a Microsoft Dynamics CRM Email Integration Service RoleRequired Installation Rights for Microsoft implementation. Test Email Configuration


Dynamics CRM Server Microsoft Dynamics CRM Reporting Synchronize Appointments, Contacts, andSupported Server Topologies Extensions TasksInstall Microsoft Dynamics CRM Server Requirements for Microsoft Dynamics Explain email tracking and correlation.Installation Troubleshooting CRM Reporting Extensions Discover how mailboxes are monitored.Post-Installation Tasks Microsoft Dynamics CRM Report Describe the purpose of MicrosoftInstall Microsoft Dynamics CRM Using the Authoring Extension Dynamics CRM mailbox records.Command Line Install Microsoft Dynamics CRM Examine the email synchronizationDeploy Microsoft Dynamics CRM Online Reporting Extensions options.Describe the hardware and software Review when Microsoft Dynamics CRM Review the requirement to approve emailrequirements for the Microsoft SQL Server. Reporting Extensions is required. addresses.Identify the components that are installed Identify the requirements for installing Explain the role of the Microsoft Dynamicsduring Microsoft Dynamics CRM Server Microsoft Dynamic CRM Reporting CRM Email Router.Setup. Extensions. Install the Microsoft Dynamics CRM EmailReview the options for creating the Microsoft Review when Microsoft Dynamics CRM Router.Dynamics CRM Server website. Report Authoring Extension is required. Review the Email Router configurationReview the rights required to install Deployment Administrators options.Microsoft Dynamics CRM Server. Create a New Organization Create a forward mailbox.Install Microsoft Dynamics CRM Server. Manage Existing Organizations Review the purpose of deployingReview installation troubleshooting and Manage Servers forwarding rules.identify known issues. Configure Access from the Internet Review options for installing the EmailIdentify the tasks and configuration settings Update Web Addresses Router on multiple computers.that are completed after the installation of View License Information Review troubleshooting tips.Microsoft Dynamics CRM Server. Upgrade the Microsoft Dynamics CRM Describe the role of Server-SideDescribe how to install Microsoft Dynamics Edition Synchronization.CRM using the command line. Redeploy Microsoft Dynamics CRM Configure Server-Side Synchronization.Describe how sample data can be added to Import Organizations Test Server-Side Synchronization settings.a Microsoft Dynamics CRM implementation. Administer the Deployment Using Installation RequirementsMicrosoft Dynamics CRM Reporting Windows PowerShell Deployment MethodsExtensions Review the steps to create new Install Microsoft Dynamics CRM forRequirements for Microsoft Dynamics CRM organizations. OutlookReporting Extensions Describe the management tasks for Configure Microsoft Dynamics CRM forMicrosoft Dynamics CRM Report Authoring existing organizations. OutlookExtension Describe how to add an existing Configure User Email SettingsInstall Microsoft Dynamics CRM Reporting organization database to the deployment. Install Microsoft Dynamics CRM forExtensions Review Microsoft Dynamics CRM Server Outlook Using the Command LineReview when Microsoft Dynamics CRM management tasks. Using Microsoft Dynamics CRM forReporting Extensions is required. Describe how to update the Microsoft Outlook with Offline CapabilityIdentify the requirements for installing Dynamics CRM web addresses. Install Microsoft Dynamics CRM forMicrosoft Dynamic CRM Reporting Review Microsoft Dynamics CRM license Outlook.Extensions. information. Identify the deployment methods forReview when Microsoft Dynamics CRM Describe the Microsoft Dynamics CRM installing Microsoft Dynamics CRM forReport Authoring Extension is required. Edition upgrade options. Outlook.Deployment Administrators Explore why the redeployment of Install Microsoft Dynamics CRM forCreate a New Organization Microsoft Dynamics CRM is required. Outlook.Manage Existing Organizations Examine Windows PowerShell for Configure Microsoft Dynamics CRM forManage Servers performing deployment commands. Outlook to connect to Microsoft DynamicsConfigure Access from the Internet Base and Extension Table Merge CRM organizations.Update Web Addresses Upgrade Process Phases Configure user settings and options relatedView License Information Phase 1 – Prepare to Upgrade to emails.Upgrade the Microsoft Dynamics CRM Phase 2 – Establish the Test Install Microsoft Dynamics CRM forEdition Environment Outlook using the command line.Redeploy Microsoft Dynamics CRM Phase 3 – Upgrade and Validate the Test Review how Microsoft Dynamics CRM forImport Organizations Environment Outlook with offline capability works andAdminister the Deployment Using Windows Phase 4 – Upgrade and Validate the how to configure the offline database.PowerShell Production Deployment Requirements for Configuring anReview the steps to create new Perform an In-Place Upgrade of Microsoft Internet-Facing Deploymentorganizations. Dynamics CRM 2011 Server CertificatesDescribe the management tasks for existing Perform a Migration Using the Same Install Active Directory Federation Servicesorganizations. Instance of SQL Server Configure AD FSDescribe how to add an existing organization Perform a Migration Using a New Configure Claims-Based Authenticationdatabase to the deployment. Instance of SQL Server Configure an IFDReview Microsoft Dynamics CRM Server Upgrade the Microsoft Dynamics CRM Describe the requirements for configuringmanagement tasks. 2011 Email Router an IFD.Describe how to update the Microsoft Plan the Upgrade of Microsoft Dynamics Review the certificates required for an IFD.Dynamics CRM web addresses. CRM 2011 for Outlook Identify the steps to install Active DirectoryReview Microsoft Dynamics CRM license Upgrade Microsoft Dynamics CRM 2011 Federation Service.


information. for Outlook Review the Active Directory FederationDescribe the Microsoft Dynamics CRM Describe the base and extension table Service configuration steps.Edition upgrade options. merge process Review the steps to configureExplore why the redeployment of Microsoft Review the high-level phases of an claims-based authentication in MicrosoftDynamics CRM is required. upgrade process. Dynamics CRM.Examine Windows PowerShell for Explain the need for a test environment. Review the steps to configure an IFD inperforming deployment commands. Identify the need to validate an upgrade Microsoft Dynamics CRM.Base and Extension Table Merge of a test environment. Manage System JobsUpgrade Process Phases Review the upgrade of the production Delete RecordsPhase 1 – Prepare to Upgrade deployment. Disaster RecoveryPhase 2 – Establish the Test Environment Describe an in-place upgrade of Microsoft Manage SQL DatabasesPhase 3 – Upgrade and Validate the Test Dynamics CRM. TroubleshootingEnvironment Describe a migration upgrade of Configure TracingPhase 4 – Upgrade and Validate the Microsoft Dynamics CRM. Update Microsoft Dynamics CRMProduction Deployment Describe the upgrade of the Microsoft Manage Data EncryptionPerform an In-Place Upgrade of Microsoft Dynamics CRM Email Router. Best Practices Analyzer (BPA)Dynamics CRM 2011 Server Email Tracking and Correlation VSS Writer Service for Microsoft DynamicsPerform a Migration Using the Same Mailbox Monitoring CRMInstance of SQL Server Synchronization Methods MarketplacePerform a Migration Using a New Instance Email Address Approval Examine how to manage system jobs.of SQL Server Overview of the Email Router Show how to delete records using the BulkUpgrade the Microsoft Dynamics CRM 2011 Install the Email Router and Rule Delete Wizard.Email Router Deployment Wizard Discuss areas to consider for a disasterPlan the Upgrade of Microsoft Dynamics Configure the Email Router recovery plan.CRM 2011 for Outlook Set Up a Forward Mailbox for the Email Describe tasks in Microsoft SQL ServerUpgrade Microsoft Dynamics CRM 2011 for Router that can improve performance.Outlook Deploy Inbox Rules Review ways to troubleshoot and diagnoseDescribe the base and extension table Install the Email Router on Multiple problems and monitor performance.merge process Computers Examine how to configure tracing.Review the high-level phases of an upgrade Troubleshooting Describe how to update Microsoftprocess. Overview of Server-Side Synchronization Dynamics CRM.Explain the need for a test environment. Configure Server-Side Synchronization Examine data encryption.Identify the need to validate an upgrade of a Set Up a Forward Mailbox for Server-Side Describe the Best Practices Analyzer.test environment. Synchronization Describe the VSS Writer Service forReview the upgrade of the production Migrate Email Router Settings Microsoft Dynamics CRM.deployment. Email Integration Service Role Examine the Microsoft DynamicsDescribe an in-place upgrade of Microsoft Test Email Configuration marketplace.Dynamics CRM. Synchronize Appointments, Contacts, Network Load BalancingDescribe a migration upgrade of Microsoft and Tasks Clustering Microsoft SQL ServerDynamics CRM. Explain email tracking and correlation. Other SQL Server High-AvailabilityDescribe the upgrade of the Microsoft Discover how mailboxes are monitored. SolutionsDynamics CRM Email Router. Describe the purpose of Microsoft High-Availability Options for OtherEmail Tracking and Correlation Dynamics CRM mailbox records. Supporting ComponentsMailbox Monitoring Examine the email synchronizationSynchronization Methods options.Email Address Approval Review the requirement to approve email lineOverview of the Email Router addresses. On-Premises Licensing ModelInstall the Email Router and Rule Explain the role of the Microsoft Online Licensing ModelDeployment Wizard Dynamics CRM Email Router. Supporting TechnologiesConfigure the Email Router Install the Microsoft Dynamics CRM Microsoft Dynamics CRM ServerSet Up a Forward Mailbox for the Email Email Router. Accessing Microsoft Dynamics CRMRouter Review the Email Router configuration Microsoft Dynamics CRM for OfficeDeploy Inbox Rules options. OutlookInstall the Email Router on Multiple Create a forward mailbox. Managing EmailsComputers Review the purpose of deploying Microsoft Dynamics CRM ReportingTroubleshooting forwarding rules. ExtensionsOverview of Server-Side Synchronization Review options for installing the Email Microsoft Dynamics CRM Language PacksConfigure Server-Side Synchronization Router on multiple computers. Planning OverviewSet Up a Forward Mailbox for Server-Side Review troubleshooting tips. Describe the licensing model and clientSynchronization Describe the role of Server-Side access license types.Migrate Email Router Settings Synchronization. Provide an overview of the supportingEmail Integration Service Role Configure Server-Side Synchronization. technologies.Test Email Configuration Test Server-Side Synchronization Examine the role of the MicrosoftSynchronize Appointments, Contacts, and settings. Dynamics CRM Server in a MicrosoftTasks Installation Requirements Dynamics CRM deployment.Explain email tracking and correlation. Deployment Methods Describe the ways to access Microsoft


Discover how mailboxes are monitored. Install Microsoft Dynamics CRM for Dynamics CRM.Describe the purpose of Microsoft Dynamics Outlook Identify the differences between the twoCRM mailbox records. Configure Microsoft Dynamics CRM for modes of Microsoft Dynamics CRM forExamine the email synchronization options. Outlook Office Outlook.Review the requirement to approve email Configure User Email Settings Review the options for managing emails.addresses. Install Microsoft Dynamics CRM for Review the role of Microsoft DynamicsExplain the role of the Microsoft Dynamics Outlook Using the Command Line CRM Reporting Extensions.CRM Email Router. Using Microsoft Dynamics CRM for Review the role of Microsoft DynamicsInstall the Microsoft Dynamics CRM Email Outlook with Offline Capability CRM Language Packs.Router. Install Microsoft Dynamics CRM for Microsoft SQL Server RequirementsReview the Email Router configuration Outlook. Active Directory Requirementsoptions. Identify the deployment methods for Components Installed During Server SetupCreate a forward mailbox. installing Microsoft Dynamics CRM for Microsoft Dynamics CRM WebsiteReview the purpose of deploying forwarding Outlook. Required Installation Rights for Microsoftrules. Install Microsoft Dynamics CRM for Dynamics CRM ServerReview options for installing the Email Outlook. Supported Server TopologiesRouter on multiple computers. Configure Microsoft Dynamics CRM for Install Microsoft Dynamics CRM ServerReview troubleshooting tips. Outlook to connect to Microsoft Installation TroubleshootingDescribe the role of Server-Side Dynamics CRM organizations. Post-Installation TasksSynchronization. Configure user settings and options Install Microsoft Dynamics CRM Using theConfigure Server-Side Synchronization. related to emails. Command LineTest Server-Side Synchronization settings. Install Microsoft Dynamics CRM for Deploy Microsoft Dynamics CRM OnlineInstallation Requirements Outlook using the command line. Describe the hardware and softwareDeployment Methods Review how Microsoft Dynamics CRM for requirements for the Microsoft SQL Server.Install Microsoft Dynamics CRM for Outlook Outlook with offline capability works and Identify the components that are installedConfigure Microsoft Dynamics CRM for how to configure the offline database. during Microsoft Dynamics CRM ServerOutlook Requirements for Configuring an Setup.Configure User Email Settings Internet-Facing Deployment Review the options for creating theInstall Microsoft Dynamics CRM for Outlook Certificates Microsoft Dynamics CRM Server website.Using the Command Line Install Active Directory Federation Review the rights required to installUsing Microsoft Dynamics CRM for Outlook Services Microsoft Dynamics CRM Server.with Offline Capability Configure AD FS Install Microsoft Dynamics CRM Server.Install Microsoft Dynamics CRM for Outlook. Configure Claims-Based Authentication Review installation troubleshooting andIdentify the deployment methods for Configure an IFD identify known issues.installing Microsoft Dynamics CRM for Describe the requirements for configuring Identify the tasks and configurationOutlook. an IFD. settings that are completed after theInstall Microsoft Dynamics CRM for Outlook. Review the certificates required for an installation of Microsoft Dynamics CRMConfigure Microsoft Dynamics CRM for IFD. Server.Outlook to connect to Microsoft Dynamics Identify the steps to install Active Describe how to install Microsoft DynamicsCRM organizations. Directory Federation Service. CRM using the command line.Configure user settings and options related Review the Active Directory Federation Describe how sample data can be addedto emails. Service configuration steps. to a Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook Review the steps to configure implementation.using the command line. claims-based authentication in Microsoft Microsoft Dynamics CRM ReportingReview how Microsoft Dynamics CRM for Dynamics CRM. ExtensionsOutlook with offline capability works and how Review the steps to configure an IFD in Requirements for Microsoft Dynamicsto configure the offline database. Microsoft Dynamics CRM. CRM Reporting ExtensionsRequirements for Configuring an Manage System Jobs Microsoft Dynamics CRM Report AuthoringInternet-Facing Deployment Delete Records ExtensionCertificates Disaster Recovery Install Microsoft Dynamics CRM ReportingInstall Active Directory Federation Services Manage SQL Databases ExtensionsConfigure AD FS Troubleshooting Review when Microsoft Dynamics CRMConfigure Claims-Based Authentication Configure Tracing Reporting Extensions is required.Configure an IFD Update Microsoft Dynamics CRM Identify the requirements for installingDescribe the requirements for configuring an Manage Data Encryption Microsoft Dynamic CRM ReportingIFD. Best Practices Analyzer (BPA) Extensions.Review the certificates required for an IFD. VSS Writer Service for Microsoft Review when Microsoft Dynamics CRMIdentify the steps to install Active Directory Dynamics CRM Report Authoring Extension is required.Federation Service. Marketplace Deployment AdministratorsReview the Active Directory Federation Examine how to manage system jobs. Create a New OrganizationService configuration steps. Show how to delete records using the Manage Existing OrganizationsReview the steps to configure claims-based Bulk Delete Wizard. Manage Serversauthentication in Microsoft Dynamics CRM. Discuss areas to consider for a disaster Configure Access from the InternetReview the steps to configure an IFD in recovery plan. Update Web AddressesMicrosoft Dynamics CRM. Describe tasks in Microsoft SQL Server View License InformationManage System Jobs that can improve performance. Upgrade the Microsoft Dynamics CRM


Delete Records Review ways to troubleshoot and EditionDisaster Recovery diagnose problems and monitor Redeploy Microsoft Dynamics CRMManage SQL Databases performance. Import OrganizationsTroubleshooting Examine how to configure tracing. Administer the Deployment UsingConfigure Tracing Describe how to update Microsoft Windows PowerShellUpdate Microsoft Dynamics CRM Dynamics CRM. Review the steps to create newManage Data Encryption Examine data encryption. organizations.Best Practices Analyzer (BPA) Describe the Best Practices Analyzer. Describe the management tasks forVSS Writer Service for Microsoft Dynamics Describe the VSS Writer Service for existing organizations.CRM Microsoft Dynamics CRM. Describe how to add an existingMarketplace Examine the Microsoft Dynamics organization database to the deployment.Examine how to manage system jobs. marketplace. Review Microsoft Dynamics CRM ServerShow how to delete records using the Bulk Network Load Balancing management tasks.Delete Wizard. Clustering Microsoft SQL Server Describe how to update the MicrosoftDiscuss areas to consider for a disaster Other SQL Server High-Availability Dynamics CRM web addresses.recovery plan. Solutions Review Microsoft Dynamics CRM licenseDescribe tasks in Microsoft SQL Server that High-Availability Options for Other information.can improve performance. Supporting Components Describe the Microsoft Dynamics CRMReview ways to troubleshoot and diagnose Edition upgrade options.problems and monitor performance. Explore why the redeployment of MicrosoftExamine how to configure tracing. line Dynamics CRM is required.Describe how to update Microsoft Dynamics On-Premises Licensing Model Examine Windows PowerShell forCRM. Online Licensing Model performing deployment commands.Examine data encryption. Supporting Technologies Base and Extension Table MergeDescribe the Best Practices Analyzer. Microsoft Dynamics CRM Server Upgrade Process PhasesDescribe the VSS Writer Service for Accessing Microsoft Dynamics CRM Phase 1 – Prepare to UpgradeMicrosoft Dynamics CRM. Microsoft Dynamics CRM for Office Phase 2 – Establish the Test EnvironmentExamine the Microsoft Dynamics Outlook Phase 3 – Upgrade and Validate the Testmarketplace. Managing Emails EnvironmentNetwork Load Balancing Microsoft Dynamics CRM Reporting Phase 4 – Upgrade and Validate theClustering Microsoft SQL Server Extensions Production DeploymentOther SQL Server High-Availability Solutions Microsoft Dynamics CRM Language Perform an In-Place Upgrade of MicrosoftHigh-Availability Options for Other Packs Dynamics CRM 2011 ServerSupporting Components Planning Overview Perform a Migration Using the Same

Describe the licensing model and client Instance of SQL Serveraccess license types. Perform a Migration Using a New Instance

line Provide an overview of the supporting of SQL ServerOn-Premises Licensing Model technologies. Upgrade the Microsoft Dynamics CRMOnline Licensing Model Examine the role of the Microsoft 2011 Email RouterSupporting Technologies Dynamics CRM Server in a Microsoft Plan the Upgrade of Microsoft DynamicsMicrosoft Dynamics CRM Server Dynamics CRM deployment. CRM 2011 for OutlookAccessing Microsoft Dynamics CRM Describe the ways to access Microsoft Upgrade Microsoft Dynamics CRM 2011Microsoft Dynamics CRM for Office Outlook Dynamics CRM. for OutlookManaging Emails Identify the differences between the two Describe the base and extension tableMicrosoft Dynamics CRM Reporting modes of Microsoft Dynamics CRM for merge processExtensions Office Outlook. Review the high-level phases of anMicrosoft Dynamics CRM Language Packs Review the options for managing emails. upgrade process.Planning Overview Review the role of Microsoft Dynamics Explain the need for a test environment.Describe the licensing model and client CRM Reporting Extensions. Identify the need to validate an upgrade ofaccess license types. Review the role of Microsoft Dynamics a test environment.Provide an overview of the supporting CRM Language Packs. Review the upgrade of the productiontechnologies. Microsoft SQL Server Requirements deployment.Examine the role of the Microsoft Dynamics Active Directory Requirements Describe an in-place upgrade of MicrosoftCRM Server in a Microsoft Dynamics CRM Components Installed During Server Dynamics CRM.deployment. Setup Describe a migration upgrade of MicrosoftDescribe the ways to access Microsoft Microsoft Dynamics CRM Website Dynamics CRM.Dynamics CRM. Required Installation Rights for Microsoft Describe the upgrade of the MicrosoftIdentify the differences between the two Dynamics CRM Server Dynamics CRM Email Router.modes of Microsoft Dynamics CRM for Supported Server Topologies Email Tracking and CorrelationOffice Outlook. Install Microsoft Dynamics CRM Server Mailbox MonitoringReview the options for managing emails. Installation Troubleshooting Synchronization MethodsReview the role of Microsoft Dynamics CRM Post-Installation Tasks Email Address ApprovalReporting Extensions. Install Microsoft Dynamics CRM Using Overview of the Email RouterReview the role of Microsoft Dynamics CRM the Command Line Install the Email Router and RuleLanguage Packs. Deploy Microsoft Dynamics CRM Online Deployment WizardMicrosoft SQL Server Requirements Describe the hardware and software Configure the Email Router


Active Directory Requirements requirements for the Microsoft SQL Set Up a Forward Mailbox for the EmailComponents Installed During Server Setup Server. RouterMicrosoft Dynamics CRM Website Identify the components that are installed Deploy Inbox RulesRequired Installation Rights for Microsoft during Microsoft Dynamics CRM Server Install the Email Router on MultipleDynamics CRM Server Setup. ComputersSupported Server Topologies Review the options for creating the TroubleshootingInstall Microsoft Dynamics CRM Server Microsoft Dynamics CRM Server website. Overview of Server-Side SynchronizationInstallation Troubleshooting Review the rights required to install Configure Server-Side SynchronizationPost-Installation Tasks Microsoft Dynamics CRM Server. Set Up a Forward Mailbox for Server-SideInstall Microsoft Dynamics CRM Using the Install Microsoft Dynamics CRM Server. SynchronizationCommand Line Review installation troubleshooting and Migrate Email Router SettingsDeploy Microsoft Dynamics CRM Online identify known issues. Email Integration Service RoleDescribe the hardware and software Identify the tasks and configuration Test Email Configurationrequirements for the Microsoft SQL Server. settings that are completed after the Synchronize Appointments, Contacts, andIdentify the components that are installed installation of Microsoft Dynamics CRM Tasksduring Microsoft Dynamics CRM Server Server. Explain email tracking and correlation.Setup. Describe how to install Microsoft Discover how mailboxes are monitored.Review the options for creating the Microsoft Dynamics CRM using the command line. Describe the purpose of MicrosoftDynamics CRM Server website. Describe how sample data can be added Dynamics CRM mailbox records.Review the rights required to install to a Microsoft Dynamics CRM Examine the email synchronizationMicrosoft Dynamics CRM Server. implementation. options.Install Microsoft Dynamics CRM Server. Microsoft Dynamics CRM Reporting Review the requirement to approve emailReview installation troubleshooting and Extensions addresses.identify known issues. Requirements for Microsoft Dynamics Explain the role of the Microsoft DynamicsIdentify the tasks and configuration settings CRM Reporting Extensions CRM Email Router.that are completed after the installation of Microsoft Dynamics CRM Report Install the Microsoft Dynamics CRM EmailMicrosoft Dynamics CRM Server. Authoring Extension Router.Describe how to install Microsoft Dynamics Install Microsoft Dynamics CRM Review the Email Router configurationCRM using the command line. Reporting Extensions options.Describe how sample data can be added to Review when Microsoft Dynamics CRM Create a forward mailbox.a Microsoft Dynamics CRM implementation. Reporting Extensions is required. Review the purpose of deployingMicrosoft Dynamics CRM Reporting Identify the requirements for installing forwarding rules.Extensions Microsoft Dynamic CRM Reporting Review options for installing the EmailRequirements for Microsoft Dynamics CRM Extensions. Router on multiple computers.Reporting Extensions Review when Microsoft Dynamics CRM Review troubleshooting tips.Microsoft Dynamics CRM Report Authoring Report Authoring Extension is required. Describe the role of Server-SideExtension Deployment Administrators Synchronization.Install Microsoft Dynamics CRM Reporting Create a New Organization Configure Server-Side Synchronization.Extensions Manage Existing Organizations Test Server-Side Synchronization settings.Review when Microsoft Dynamics CRM Manage Servers Installation RequirementsReporting Extensions is required. Configure Access from the Internet Deployment MethodsIdentify the requirements for installing Update Web Addresses Install Microsoft Dynamics CRM forMicrosoft Dynamic CRM Reporting View License Information OutlookExtensions. Upgrade the Microsoft Dynamics CRM Configure Microsoft Dynamics CRM forReview when Microsoft Dynamics CRM Edition OutlookReport Authoring Extension is required. Redeploy Microsoft Dynamics CRM Configure User Email SettingsDeployment Administrators Import Organizations Install Microsoft Dynamics CRM forCreate a New Organization Administer the Deployment Using Outlook Using the Command LineManage Existing Organizations Windows PowerShell Using Microsoft Dynamics CRM forManage Servers Review the steps to create new Outlook with Offline CapabilityConfigure Access from the Internet organizations. Install Microsoft Dynamics CRM forUpdate Web Addresses Describe the management tasks for Outlook.View License Information existing organizations. Identify the deployment methods forUpgrade the Microsoft Dynamics CRM Describe how to add an existing installing Microsoft Dynamics CRM forEdition organization database to the deployment. Outlook.Redeploy Microsoft Dynamics CRM Review Microsoft Dynamics CRM Server Install Microsoft Dynamics CRM forImport Organizations management tasks. Outlook.Administer the Deployment Using Windows Describe how to update the Microsoft Configure Microsoft Dynamics CRM forPowerShell Dynamics CRM web addresses. Outlook to connect to Microsoft DynamicsReview the steps to create new Review Microsoft Dynamics CRM license CRM organizations.organizations. information. Configure user settings and options relatedDescribe the management tasks for existing Describe the Microsoft Dynamics CRM to emails.organizations. Edition upgrade options. Install Microsoft Dynamics CRM forDescribe how to add an existing organization Explore why the redeployment of Outlook using the command line.database to the deployment. Microsoft Dynamics CRM is required. Review how Microsoft Dynamics CRM forReview Microsoft Dynamics CRM Server Examine Windows PowerShell for Outlook with offline capability works and


management tasks. performing deployment commands. how to configure the offline database.Describe how to update the Microsoft Base and Extension Table Merge Requirements for Configuring anDynamics CRM web addresses. Upgrade Process Phases Internet-Facing DeploymentReview Microsoft Dynamics CRM license Phase 1 – Prepare to Upgrade Certificatesinformation. Phase 2 – Establish the Test Install Active Directory Federation ServicesDescribe the Microsoft Dynamics CRM Environment Configure AD FSEdition upgrade options. Phase 3 – Upgrade and Validate the Test Configure Claims-Based AuthenticationExplore why the redeployment of Microsoft Environment Configure an IFDDynamics CRM is required. Phase 4 – Upgrade and Validate the Describe the requirements for configuringExamine Windows PowerShell for Production Deployment an IFD.performing deployment commands. Perform an In-Place Upgrade of Microsoft Review the certificates required for an IFD.Base and Extension Table Merge Dynamics CRM 2011 Server Identify the steps to install Active DirectoryUpgrade Process Phases Perform a Migration Using the Same Federation Service.Phase 1 – Prepare to Upgrade Instance of SQL Server Review the Active Directory FederationPhase 2 – Establish the Test Environment Perform a Migration Using a New Service configuration steps.Phase 3 – Upgrade and Validate the Test Instance of SQL Server Review the steps to configureEnvironment Upgrade the Microsoft Dynamics CRM claims-based authentication in MicrosoftPhase 4 – Upgrade and Validate the 2011 Email Router Dynamics CRM.Production Deployment Plan the Upgrade of Microsoft Dynamics Review the steps to configure an IFD inPerform an In-Place Upgrade of Microsoft CRM 2011 for Outlook Microsoft Dynamics CRM.Dynamics CRM 2011 Server Upgrade Microsoft Dynamics CRM 2011 Manage System JobsPerform a Migration Using the Same for Outlook Delete RecordsInstance of SQL Server Describe the base and extension table Disaster RecoveryPerform a Migration Using a New Instance merge process Manage SQL Databasesof SQL Server Review the high-level phases of an TroubleshootingUpgrade the Microsoft Dynamics CRM 2011 upgrade process. Configure TracingEmail Router Explain the need for a test environment. Update Microsoft Dynamics CRMPlan the Upgrade of Microsoft Dynamics Identify the need to validate an upgrade Manage Data EncryptionCRM 2011 for Outlook of a test environment. Best Practices Analyzer (BPA)Upgrade Microsoft Dynamics CRM 2011 for Review the upgrade of the production VSS Writer Service for Microsoft DynamicsOutlook deployment. CRMDescribe the base and extension table Describe an in-place upgrade of Microsoft Marketplacemerge process Dynamics CRM. Examine how to manage system jobs.Review the high-level phases of an upgrade Describe a migration upgrade of Show how to delete records using the Bulkprocess. Microsoft Dynamics CRM. Delete Wizard.Explain the need for a test environment. Describe the upgrade of the Microsoft Discuss areas to consider for a disasterIdentify the need to validate an upgrade of a Dynamics CRM Email Router. recovery plan.test environment. Email Tracking and Correlation Describe tasks in Microsoft SQL ServerReview the upgrade of the production Mailbox Monitoring that can improve performance.deployment. Synchronization Methods Review ways to troubleshoot and diagnoseDescribe an in-place upgrade of Microsoft Email Address Approval problems and monitor performance.Dynamics CRM. Overview of the Email Router Examine how to configure tracing.Describe a migration upgrade of Microsoft Install the Email Router and Rule Describe how to update MicrosoftDynamics CRM. Deployment Wizard Dynamics CRM.Describe the upgrade of the Microsoft Configure the Email Router Examine data encryption.Dynamics CRM Email Router. Set Up a Forward Mailbox for the Email Describe the Best Practices Analyzer.Email Tracking and Correlation Router Describe the VSS Writer Service forMailbox Monitoring Deploy Inbox Rules Microsoft Dynamics CRM.Synchronization Methods Install the Email Router on Multiple Examine the Microsoft DynamicsEmail Address Approval Computers marketplace.Overview of the Email Router Troubleshooting Network Load BalancingInstall the Email Router and Rule Overview of Server-Side Synchronization Clustering Microsoft SQL ServerDeployment Wizard Configure Server-Side Synchronization Other SQL Server High-AvailabilityConfigure the Email Router Set Up a Forward Mailbox for Server-Side SolutionsSet Up a Forward Mailbox for the Email Synchronization High-Availability Options for OtherRouter Migrate Email Router Settings Supporting ComponentsDeploy Inbox Rules Email Integration Service RoleInstall the Email Router on Multiple Test Email ConfigurationComputers Synchronize Appointments, Contacts, lineTroubleshooting and Tasks On-Premises Licensing ModelOverview of Server-Side Synchronization Explain email tracking and correlation. Online Licensing ModelConfigure Server-Side Synchronization Discover how mailboxes are monitored. Supporting TechnologiesSet Up a Forward Mailbox for Server-Side Describe the purpose of Microsoft Microsoft Dynamics CRM ServerSynchronization Dynamics CRM mailbox records. Accessing Microsoft Dynamics CRMMigrate Email Router Settings Examine the email synchronization Microsoft Dynamics CRM for OfficeEmail Integration Service Role options. Outlook


Test Email Configuration Review the requirement to approve email Managing EmailsSynchronize Appointments, Contacts, and addresses. Microsoft Dynamics CRM ReportingTasks Explain the role of the Microsoft ExtensionsExplain email tracking and correlation. Dynamics CRM Email Router. Microsoft Dynamics CRM Language PacksDiscover how mailboxes are monitored. Install the Microsoft Dynamics CRM Planning OverviewDescribe the purpose of Microsoft Dynamics Email Router. Describe the licensing model and clientCRM mailbox records. Review the Email Router configuration access license types.Examine the email synchronization options. options. Provide an overview of the supportingReview the requirement to approve email Create a forward mailbox. technologies.addresses. Review the purpose of deploying Examine the role of the MicrosoftExplain the role of the Microsoft Dynamics forwarding rules. Dynamics CRM Server in a MicrosoftCRM Email Router. Review options for installing the Email Dynamics CRM deployment.Install the Microsoft Dynamics CRM Email Router on multiple computers. Describe the ways to access MicrosoftRouter. Review troubleshooting tips. Dynamics CRM.Review the Email Router configuration Describe the role of Server-Side Identify the differences between the twooptions. Synchronization. modes of Microsoft Dynamics CRM forCreate a forward mailbox. Configure Server-Side Synchronization. Office Outlook.Review the purpose of deploying forwarding Test Server-Side Synchronization Review the options for managing emails.rules. settings. Review the role of Microsoft DynamicsReview options for installing the Email Installation Requirements CRM Reporting Extensions.Router on multiple computers. Deployment Methods Review the role of Microsoft DynamicsReview troubleshooting tips. Install Microsoft Dynamics CRM for CRM Language Packs.Describe the role of Server-Side Outlook Microsoft SQL Server RequirementsSynchronization. Configure Microsoft Dynamics CRM for Active Directory RequirementsConfigure Server-Side Synchronization. Outlook Components Installed During Server SetupTest Server-Side Synchronization settings. Configure User Email Settings Microsoft Dynamics CRM WebsiteInstallation Requirements Install Microsoft Dynamics CRM for Required Installation Rights for MicrosoftDeployment Methods Outlook Using the Command Line Dynamics CRM ServerInstall Microsoft Dynamics CRM for Outlook Using Microsoft Dynamics CRM for Supported Server TopologiesConfigure Microsoft Dynamics CRM for Outlook with Offline Capability Install Microsoft Dynamics CRM ServerOutlook Install Microsoft Dynamics CRM for Installation TroubleshootingConfigure User Email Settings Outlook. Post-Installation TasksInstall Microsoft Dynamics CRM for Outlook Identify the deployment methods for Install Microsoft Dynamics CRM Using theUsing the Command Line installing Microsoft Dynamics CRM for Command LineUsing Microsoft Dynamics CRM for Outlook Outlook. Deploy Microsoft Dynamics CRM Onlinewith Offline Capability Install Microsoft Dynamics CRM for Describe the hardware and softwareInstall Microsoft Dynamics CRM for Outlook. Outlook. requirements for the Microsoft SQL Server.Identify the deployment methods for Configure Microsoft Dynamics CRM for Identify the components that are installedinstalling Microsoft Dynamics CRM for Outlook to connect to Microsoft during Microsoft Dynamics CRM ServerOutlook. Dynamics CRM organizations. Setup.Install Microsoft Dynamics CRM for Outlook. Configure user settings and options Review the options for creating theConfigure Microsoft Dynamics CRM for related to emails. Microsoft Dynamics CRM Server website.Outlook to connect to Microsoft Dynamics Install Microsoft Dynamics CRM for Review the rights required to installCRM organizations. Outlook using the command line. Microsoft Dynamics CRM Server.Configure user settings and options related Review how Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Server.to emails. Outlook with offline capability works and Review installation troubleshooting andInstall Microsoft Dynamics CRM for Outlook how to configure the offline database. identify known issues.using the command line. Requirements for Configuring an Identify the tasks and configurationReview how Microsoft Dynamics CRM for Internet-Facing Deployment settings that are completed after theOutlook with offline capability works and how Certificates installation of Microsoft Dynamics CRMto configure the offline database. Install Active Directory Federation Server.Requirements for Configuring an Services Describe how to install Microsoft DynamicsInternet-Facing Deployment Configure AD FS CRM using the command line.Certificates Configure Claims-Based Authentication Describe how sample data can be addedInstall Active Directory Federation Services Configure an IFD to a Microsoft Dynamics CRMConfigure AD FS Describe the requirements for configuring implementation.Configure Claims-Based Authentication an IFD. Microsoft Dynamics CRM ReportingConfigure an IFD Review the certificates required for an ExtensionsDescribe the requirements for configuring an IFD. Requirements for Microsoft DynamicsIFD. Identify the steps to install Active CRM Reporting ExtensionsReview the certificates required for an IFD. Directory Federation Service. Microsoft Dynamics CRM Report AuthoringIdentify the steps to install Active Directory Review the Active Directory Federation ExtensionFederation Service. Service configuration steps. Install Microsoft Dynamics CRM ReportingReview the Active Directory Federation Review the steps to configure ExtensionsService configuration steps. claims-based authentication in Microsoft Review when Microsoft Dynamics CRMReview the steps to configure claims-based Dynamics CRM. Reporting Extensions is required.


authentication in Microsoft Dynamics CRM. Review the steps to configure an IFD in Identify the requirements for installingReview the steps to configure an IFD in Microsoft Dynamics CRM. Microsoft Dynamic CRM ReportingMicrosoft Dynamics CRM. Manage System Jobs Extensions.Manage System Jobs Delete Records Review when Microsoft Dynamics CRMDelete Records Disaster Recovery Report Authoring Extension is required.Disaster Recovery Manage SQL Databases Deployment AdministratorsManage SQL Databases Troubleshooting Create a New OrganizationTroubleshooting Configure Tracing Manage Existing OrganizationsConfigure Tracing Update Microsoft Dynamics CRM Manage ServersUpdate Microsoft Dynamics CRM Manage Data Encryption Configure Access from the InternetManage Data Encryption Best Practices Analyzer (BPA) Update Web AddressesBest Practices Analyzer (BPA) VSS Writer Service for Microsoft View License InformationVSS Writer Service for Microsoft Dynamics Dynamics CRM Upgrade the Microsoft Dynamics CRMCRM Marketplace EditionMarketplace Examine how to manage system jobs. Redeploy Microsoft Dynamics CRMExamine how to manage system jobs. Show how to delete records using the Import OrganizationsShow how to delete records using the Bulk Bulk Delete Wizard. Administer the Deployment UsingDelete Wizard. Discuss areas to consider for a disaster Windows PowerShellDiscuss areas to consider for a disaster recovery plan. Review the steps to create newrecovery plan. Describe tasks in Microsoft SQL Server organizations.Describe tasks in Microsoft SQL Server that that can improve performance. Describe the management tasks forcan improve performance. Review ways to troubleshoot and existing organizations.Review ways to troubleshoot and diagnose diagnose problems and monitor Describe how to add an existingproblems and monitor performance. performance. organization database to the deployment.Examine how to configure tracing. Examine how to configure tracing. Review Microsoft Dynamics CRM ServerDescribe how to update Microsoft Dynamics Describe how to update Microsoft management tasks.CRM. Dynamics CRM. Describe how to update the MicrosoftExamine data encryption. Examine data encryption. Dynamics CRM web addresses.Describe the Best Practices Analyzer. Describe the Best Practices Analyzer. Review Microsoft Dynamics CRM licenseDescribe the VSS Writer Service for Describe the VSS Writer Service for information.Microsoft Dynamics CRM. Microsoft Dynamics CRM. Describe the Microsoft Dynamics CRMExamine the Microsoft Dynamics Examine the Microsoft Dynamics Edition upgrade options.marketplace. marketplace. Explore why the redeployment of MicrosoftNetwork Load Balancing Network Load Balancing Dynamics CRM is required.Clustering Microsoft SQL Server Clustering Microsoft SQL Server Examine Windows PowerShell forOther SQL Server High-Availability Solutions Other SQL Server High-Availability performing deployment commands.High-Availability Options for Other Solutions Base and Extension Table MergeSupporting Components High-Availability Options for Other Upgrade Process Phases

Supporting Components Phase 1 – Prepare to UpgradePhase 2 – Establish the Test Environment

line Phase 3 – Upgrade and Validate the TestOn-Premises Licensing Model line EnvironmentOnline Licensing Model On-Premises Licensing Model Phase 4 – Upgrade and Validate theSupporting Technologies Online Licensing Model Production DeploymentMicrosoft Dynamics CRM Server Supporting Technologies Perform an In-Place Upgrade of MicrosoftAccessing Microsoft Dynamics CRM Microsoft Dynamics CRM Server Dynamics CRM 2011 ServerMicrosoft Dynamics CRM for Office Outlook Accessing Microsoft Dynamics CRM Perform a Migration Using the SameManaging Emails Microsoft Dynamics CRM for Office Instance of SQL ServerMicrosoft Dynamics CRM Reporting Outlook Perform a Migration Using a New InstanceExtensions Managing Emails of SQL ServerMicrosoft Dynamics CRM Language Packs Microsoft Dynamics CRM Reporting Upgrade the Microsoft Dynamics CRMPlanning Overview Extensions 2011 Email RouterDescribe the licensing model and client Microsoft Dynamics CRM Language Plan the Upgrade of Microsoft Dynamicsaccess license types. Packs CRM 2011 for OutlookProvide an overview of the supporting Planning Overview Upgrade Microsoft Dynamics CRM 2011technologies. Describe the licensing model and client for OutlookExamine the role of the Microsoft Dynamics access license types. Describe the base and extension tableCRM Server in a Microsoft Dynamics CRM Provide an overview of the supporting merge processdeployment. technologies. Review the high-level phases of anDescribe the ways to access Microsoft Examine the role of the Microsoft upgrade process.Dynamics CRM. Dynamics CRM Server in a Microsoft Explain the need for a test environment.Identify the differences between the two Dynamics CRM deployment. Identify the need to validate an upgrade ofmodes of Microsoft Dynamics CRM for Describe the ways to access Microsoft a test environment.Office Outlook. Dynamics CRM. Review the upgrade of the productionReview the options for managing emails. Identify the differences between the two deployment.Review the role of Microsoft Dynamics CRM modes of Microsoft Dynamics CRM for Describe an in-place upgrade of Microsoft


Reporting Extensions. Office Outlook. Dynamics CRM.Review the role of Microsoft Dynamics CRM Review the options for managing emails. Describe a migration upgrade of MicrosoftLanguage Packs. Review the role of Microsoft Dynamics Dynamics CRM.Microsoft SQL Server Requirements CRM Reporting Extensions. Describe the upgrade of the MicrosoftActive Directory Requirements Review the role of Microsoft Dynamics Dynamics CRM Email Router.Components Installed During Server Setup CRM Language Packs. Email Tracking and CorrelationMicrosoft Dynamics CRM Website Microsoft SQL Server Requirements Mailbox MonitoringRequired Installation Rights for Microsoft Active Directory Requirements Synchronization MethodsDynamics CRM Server Components Installed During Server Email Address ApprovalSupported Server Topologies Setup Overview of the Email RouterInstall Microsoft Dynamics CRM Server Microsoft Dynamics CRM Website Install the Email Router and RuleInstallation Troubleshooting Required Installation Rights for Microsoft Deployment WizardPost-Installation Tasks Dynamics CRM Server Configure the Email RouterInstall Microsoft Dynamics CRM Using the Supported Server Topologies Set Up a Forward Mailbox for the EmailCommand Line Install Microsoft Dynamics CRM Server RouterDeploy Microsoft Dynamics CRM Online Installation Troubleshooting Deploy Inbox RulesDescribe the hardware and software Post-Installation Tasks Install the Email Router on Multiplerequirements for the Microsoft SQL Server. Install Microsoft Dynamics CRM Using ComputersIdentify the components that are installed the Command Line Troubleshootingduring Microsoft Dynamics CRM Server Deploy Microsoft Dynamics CRM Online Overview of Server-Side SynchronizationSetup. Describe the hardware and software Configure Server-Side SynchronizationReview the options for creating the Microsoft requirements for the Microsoft SQL Set Up a Forward Mailbox for Server-SideDynamics CRM Server website. Server. SynchronizationReview the rights required to install Identify the components that are installed Migrate Email Router SettingsMicrosoft Dynamics CRM Server. during Microsoft Dynamics CRM Server Email Integration Service RoleInstall Microsoft Dynamics CRM Server. Setup. Test Email ConfigurationReview installation troubleshooting and Review the options for creating the Synchronize Appointments, Contacts, andidentify known issues. Microsoft Dynamics CRM Server website. TasksIdentify the tasks and configuration settings Review the rights required to install Explain email tracking and correlation.that are completed after the installation of Microsoft Dynamics CRM Server. Discover how mailboxes are monitored.Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM Server. Describe the purpose of MicrosoftDescribe how to install Microsoft Dynamics Review installation troubleshooting and Dynamics CRM mailbox records.CRM using the command line. identify known issues. Examine the email synchronizationDescribe how sample data can be added to Identify the tasks and configuration options.a Microsoft Dynamics CRM implementation. settings that are completed after the Review the requirement to approve emailMicrosoft Dynamics CRM Reporting installation of Microsoft Dynamics CRM addresses.Extensions Server. Explain the role of the Microsoft DynamicsRequirements for Microsoft Dynamics CRM Describe how to install Microsoft CRM Email Router.Reporting Extensions Dynamics CRM using the command line. Install the Microsoft Dynamics CRM EmailMicrosoft Dynamics CRM Report Authoring Describe how sample data can be added Router.Extension to a Microsoft Dynamics CRM Review the Email Router configurationInstall Microsoft Dynamics CRM Reporting implementation. options.Extensions Microsoft Dynamics CRM Reporting Create a forward mailbox.Review when Microsoft Dynamics CRM Extensions Review the purpose of deployingReporting Extensions is required. Requirements for Microsoft Dynamics forwarding rules.Identify the requirements for installing CRM Reporting Extensions Review options for installing the EmailMicrosoft Dynamic CRM Reporting Microsoft Dynamics CRM Report Router on multiple computers.Extensions. Authoring Extension Review troubleshooting tips.Review when Microsoft Dynamics CRM Install Microsoft Dynamics CRM Describe the role of Server-SideReport Authoring Extension is required. Reporting Extensions Synchronization.Deployment Administrators Review when Microsoft Dynamics CRM Configure Server-Side Synchronization.Create a New Organization Reporting Extensions is required. Test Server-Side Synchronization settings.Manage Existing Organizations Identify the requirements for installing Installation RequirementsManage Servers Microsoft Dynamic CRM Reporting Deployment MethodsConfigure Access from the Internet Extensions. Install Microsoft Dynamics CRM forUpdate Web Addresses Review when Microsoft Dynamics CRM OutlookView License Information Report Authoring Extension is required. Configure Microsoft Dynamics CRM forUpgrade the Microsoft Dynamics CRM Deployment Administrators OutlookEdition Create a New Organization Configure User Email SettingsRedeploy Microsoft Dynamics CRM Manage Existing Organizations Install Microsoft Dynamics CRM forImport Organizations Manage Servers Outlook Using the Command LineAdminister the Deployment Using Windows Configure Access from the Internet Using Microsoft Dynamics CRM forPowerShell Update Web Addresses Outlook with Offline CapabilityReview the steps to create new View License Information Install Microsoft Dynamics CRM fororganizations. Upgrade the Microsoft Dynamics CRM Outlook.Describe the management tasks for existing Edition Identify the deployment methods for


organizations. Redeploy Microsoft Dynamics CRM installing Microsoft Dynamics CRM forDescribe how to add an existing organization Import Organizations Outlook.database to the deployment. Administer the Deployment Using Install Microsoft Dynamics CRM forReview Microsoft Dynamics CRM Server Windows PowerShell Outlook.management tasks. Review the steps to create new Configure Microsoft Dynamics CRM forDescribe how to update the Microsoft organizations. Outlook to connect to Microsoft DynamicsDynamics CRM web addresses. Describe the management tasks for CRM organizations.Review Microsoft Dynamics CRM license existing organizations. Configure user settings and options relatedinformation. Describe how to add an existing to emails.Describe the Microsoft Dynamics CRM organization database to the deployment. Install Microsoft Dynamics CRM forEdition upgrade options. Review Microsoft Dynamics CRM Server Outlook using the command line.Explore why the redeployment of Microsoft management tasks. Review how Microsoft Dynamics CRM forDynamics CRM is required. Describe how to update the Microsoft Outlook with offline capability works andExamine Windows PowerShell for Dynamics CRM web addresses. how to configure the offline database.performing deployment commands. Review Microsoft Dynamics CRM license Requirements for Configuring anBase and Extension Table Merge information. Internet-Facing DeploymentUpgrade Process Phases Describe the Microsoft Dynamics CRM CertificatesPhase 1 – Prepare to Upgrade Edition upgrade options. Install Active Directory Federation ServicesPhase 2 – Establish the Test Environment Explore why the redeployment of Configure AD FSPhase 3 – Upgrade and Validate the Test Microsoft Dynamics CRM is required. Configure Claims-Based AuthenticationEnvironment Examine Windows PowerShell for Configure an IFDPhase 4 – Upgrade and Validate the performing deployment commands. Describe the requirements for configuringProduction Deployment Base and Extension Table Merge an IFD.Perform an In-Place Upgrade of Microsoft Upgrade Process Phases Review the certificates required for an IFD.Dynamics CRM 2011 Server Phase 1 – Prepare to Upgrade Identify the steps to install Active DirectoryPerform a Migration Using the Same Phase 2 – Establish the Test Federation Service.Instance of SQL Server Environment Review the Active Directory FederationPerform a Migration Using a New Instance Phase 3 – Upgrade and Validate the Test Service configuration steps.of SQL Server Environment Review the steps to configureUpgrade the Microsoft Dynamics CRM 2011 Phase 4 – Upgrade and Validate the claims-based authentication in MicrosoftEmail Router Production Deployment Dynamics CRM.Plan the Upgrade of Microsoft Dynamics Perform an In-Place Upgrade of Microsoft Review the steps to configure an IFD inCRM 2011 for Outlook Dynamics CRM 2011 Server Microsoft Dynamics CRM.Upgrade Microsoft Dynamics CRM 2011 for Perform a Migration Using the Same Manage System JobsOutlook Instance of SQL Server Delete RecordsDescribe the base and extension table Perform a Migration Using a New Disaster Recoverymerge process Instance of SQL Server Manage SQL DatabasesReview the high-level phases of an upgrade Upgrade the Microsoft Dynamics CRM Troubleshootingprocess. 2011 Email Router Configure TracingExplain the need for a test environment. Plan the Upgrade of Microsoft Dynamics Update Microsoft Dynamics CRMIdentify the need to validate an upgrade of a CRM 2011 for Outlook Manage Data Encryptiontest environment. Upgrade Microsoft Dynamics CRM 2011 Best Practices Analyzer (BPA)Review the upgrade of the production for Outlook VSS Writer Service for Microsoft Dynamicsdeployment. Describe the base and extension table CRMDescribe an in-place upgrade of Microsoft merge process MarketplaceDynamics CRM. Review the high-level phases of an Examine how to manage system jobs.Describe a migration upgrade of Microsoft upgrade process. Show how to delete records using the BulkDynamics CRM. Explain the need for a test environment. Delete Wizard.Describe the upgrade of the Microsoft Identify the need to validate an upgrade Discuss areas to consider for a disasterDynamics CRM Email Router. of a test environment. recovery plan.Email Tracking and Correlation Review the upgrade of the production Describe tasks in Microsoft SQL ServerMailbox Monitoring deployment. that can improve performance.Synchronization Methods Describe an in-place upgrade of Microsoft Review ways to troubleshoot and diagnoseEmail Address Approval Dynamics CRM. problems and monitor performance.Overview of the Email Router Describe a migration upgrade of Examine how to configure tracing.Install the Email Router and Rule Microsoft Dynamics CRM. Describe how to update MicrosoftDeployment Wizard Describe the upgrade of the Microsoft Dynamics CRM.Configure the Email Router Dynamics CRM Email Router. Examine data encryption.Set Up a Forward Mailbox for the Email Email Tracking and Correlation Describe the Best Practices Analyzer.Router Mailbox Monitoring Describe the VSS Writer Service forDeploy Inbox Rules Synchronization Methods Microsoft Dynamics CRM.Install the Email Router on Multiple Email Address Approval Examine the Microsoft DynamicsComputers Overview of the Email Router marketplace.Troubleshooting Install the Email Router and Rule Network Load BalancingOverview of Server-Side Synchronization Deployment Wizard Clustering Microsoft SQL ServerConfigure Server-Side Synchronization Configure the Email Router Other SQL Server High-Availability


Set Up a Forward Mailbox for Server-Side Set Up a Forward Mailbox for the Email SolutionsSynchronization Router High-Availability Options for OtherMigrate Email Router Settings Deploy Inbox Rules Supporting ComponentsEmail Integration Service Role Install the Email Router on MultipleTest Email Configuration ComputersSynchronize Appointments, Contacts, and Troubleshooting lineTasks Overview of Server-Side Synchronization On-Premises Licensing ModelExplain email tracking and correlation. Configure Server-Side Synchronization Online Licensing ModelDiscover how mailboxes are monitored. Set Up a Forward Mailbox for Server-Side Supporting TechnologiesDescribe the purpose of Microsoft Dynamics Synchronization Microsoft Dynamics CRM ServerCRM mailbox records. Migrate Email Router Settings Accessing Microsoft Dynamics CRMExamine the email synchronization options. Email Integration Service Role Microsoft Dynamics CRM for OfficeReview the requirement to approve email Test Email Configuration Outlookaddresses. Synchronize Appointments, Contacts, Managing EmailsExplain the role of the Microsoft Dynamics and Tasks Microsoft Dynamics CRM ReportingCRM Email Router. Explain email tracking and correlation. ExtensionsInstall the Microsoft Dynamics CRM Email Discover how mailboxes are monitored. Microsoft Dynamics CRM Language PacksRouter. Describe the purpose of Microsoft Planning OverviewReview the Email Router configuration Dynamics CRM mailbox records. Describe the licensing model and clientoptions. Examine the email synchronization access license types.Create a forward mailbox. options. Provide an overview of the supportingReview the purpose of deploying forwarding Review the requirement to approve email technologies.rules. addresses. Examine the role of the MicrosoftReview options for installing the Email Explain the role of the Microsoft Dynamics CRM Server in a MicrosoftRouter on multiple computers. Dynamics CRM Email Router. Dynamics CRM deployment.Review troubleshooting tips. Install the Microsoft Dynamics CRM Describe the ways to access MicrosoftDescribe the role of Server-Side Email Router. Dynamics CRM.Synchronization. Review the Email Router configuration Identify the differences between the twoConfigure Server-Side Synchronization. options. modes of Microsoft Dynamics CRM forTest Server-Side Synchronization settings. Create a forward mailbox. Office Outlook.Installation Requirements Review the purpose of deploying Review the options for managing emails.Deployment Methods forwarding rules. Review the role of Microsoft DynamicsInstall Microsoft Dynamics CRM for Outlook Review options for installing the Email CRM Reporting Extensions.Configure Microsoft Dynamics CRM for Router on multiple computers. Review the role of Microsoft DynamicsOutlook Review troubleshooting tips. CRM Language Packs.Configure User Email Settings Describe the role of Server-Side Microsoft SQL Server RequirementsInstall Microsoft Dynamics CRM for Outlook Synchronization. Active Directory RequirementsUsing the Command Line Configure Server-Side Synchronization. Components Installed During Server SetupUsing Microsoft Dynamics CRM for Outlook Test Server-Side Synchronization Microsoft Dynamics CRM Websitewith Offline Capability settings. Required Installation Rights for MicrosoftInstall Microsoft Dynamics CRM for Outlook. Installation Requirements Dynamics CRM ServerIdentify the deployment methods for Deployment Methods Supported Server Topologiesinstalling Microsoft Dynamics CRM for Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM ServerOutlook. Outlook Installation TroubleshootingInstall Microsoft Dynamics CRM for Outlook. Configure Microsoft Dynamics CRM for Post-Installation TasksConfigure Microsoft Dynamics CRM for Outlook Install Microsoft Dynamics CRM Using theOutlook to connect to Microsoft Dynamics Configure User Email Settings Command LineCRM organizations. Install Microsoft Dynamics CRM for Deploy Microsoft Dynamics CRM OnlineConfigure user settings and options related Outlook Using the Command Line Describe the hardware and softwareto emails. Using Microsoft Dynamics CRM for requirements for the Microsoft SQL Server.Install Microsoft Dynamics CRM for Outlook Outlook with Offline Capability Identify the components that are installedusing the command line. Install Microsoft Dynamics CRM for during Microsoft Dynamics CRM ServerReview how Microsoft Dynamics CRM for Outlook. Setup.Outlook with offline capability works and how Identify the deployment methods for Review the options for creating theto configure the offline database. installing Microsoft Dynamics CRM for Microsoft Dynamics CRM Server website.Requirements for Configuring an Outlook. Review the rights required to installInternet-Facing Deployment Install Microsoft Dynamics CRM for Microsoft Dynamics CRM Server.Certificates Outlook. Install Microsoft Dynamics CRM Server.Install Active Directory Federation Services Configure Microsoft Dynamics CRM for Review installation troubleshooting andConfigure AD FS Outlook to connect to Microsoft identify known issues.Configure Claims-Based Authentication Dynamics CRM organizations. Identify the tasks and configurationConfigure an IFD Configure user settings and options settings that are completed after theDescribe the requirements for configuring an related to emails. installation of Microsoft Dynamics CRMIFD. Install Microsoft Dynamics CRM for Server.Review the certificates required for an IFD. Outlook using the command line. Describe how to install Microsoft DynamicsIdentify the steps to install Active Directory Review how Microsoft Dynamics CRM for CRM using the command line.


Federation Service. Outlook with offline capability works and Describe how sample data can be addedReview the Active Directory Federation how to configure the offline database. to a Microsoft Dynamics CRMService configuration steps. Requirements for Configuring an implementation.Review the steps to configure claims-based Internet-Facing Deployment Microsoft Dynamics CRM Reportingauthentication in Microsoft Dynamics CRM. Certificates ExtensionsReview the steps to configure an IFD in Install Active Directory Federation Requirements for Microsoft DynamicsMicrosoft Dynamics CRM. Services CRM Reporting ExtensionsManage System Jobs Configure AD FS Microsoft Dynamics CRM Report AuthoringDelete Records Configure Claims-Based Authentication ExtensionDisaster Recovery Configure an IFD Install Microsoft Dynamics CRM ReportingManage SQL Databases Describe the requirements for configuring ExtensionsTroubleshooting an IFD. Review when Microsoft Dynamics CRMConfigure Tracing Review the certificates required for an Reporting Extensions is required.Update Microsoft Dynamics CRM IFD. Identify the requirements for installingManage Data Encryption Identify the steps to install Active Microsoft Dynamic CRM ReportingBest Practices Analyzer (BPA) Directory Federation Service. Extensions.VSS Writer Service for Microsoft Dynamics Review the Active Directory Federation Review when Microsoft Dynamics CRMCRM Service configuration steps. Report Authoring Extension is required.Marketplace Review the steps to configure Deployment AdministratorsExamine how to manage system jobs. claims-based authentication in Microsoft Create a New OrganizationShow how to delete records using the Bulk Dynamics CRM. Manage Existing OrganizationsDelete Wizard. Review the steps to configure an IFD in Manage ServersDiscuss areas to consider for a disaster Microsoft Dynamics CRM. Configure Access from the Internetrecovery plan. Manage System Jobs Update Web AddressesDescribe tasks in Microsoft SQL Server that Delete Records View License Informationcan improve performance. Disaster Recovery Upgrade the Microsoft Dynamics CRMReview ways to troubleshoot and diagnose Manage SQL Databases Editionproblems and monitor performance. Troubleshooting Redeploy Microsoft Dynamics CRMExamine how to configure tracing. Configure Tracing Import OrganizationsDescribe how to update Microsoft Dynamics Update Microsoft Dynamics CRM Administer the Deployment UsingCRM. Manage Data Encryption Windows PowerShellExamine data encryption. Best Practices Analyzer (BPA) Review the steps to create newDescribe the Best Practices Analyzer. VSS Writer Service for Microsoft organizations.Describe the VSS Writer Service for Dynamics CRM Describe the management tasks forMicrosoft Dynamics CRM. Marketplace existing organizations.Examine the Microsoft Dynamics Examine how to manage system jobs. Describe how to add an existingmarketplace. Show how to delete records using the organization database to the deployment.Network Load Balancing Bulk Delete Wizard. Review Microsoft Dynamics CRM ServerClustering Microsoft SQL Server Discuss areas to consider for a disaster management tasks.Other SQL Server High-Availability Solutions recovery plan. Describe how to update the MicrosoftHigh-Availability Options for Other Describe tasks in Microsoft SQL Server Dynamics CRM web addresses.Supporting Components that can improve performance. Review Microsoft Dynamics CRM license

Review ways to troubleshoot and information.diagnose problems and monitor Describe the Microsoft Dynamics CRM

line performance. Edition upgrade options.On-Premises Licensing Model Examine how to configure tracing. Explore why the redeployment of MicrosoftOnline Licensing Model Describe how to update Microsoft Dynamics CRM is required.Supporting Technologies Dynamics CRM. Examine Windows PowerShell forMicrosoft Dynamics CRM Server Examine data encryption. performing deployment commands.Accessing Microsoft Dynamics CRM Describe the Best Practices Analyzer. Base and Extension Table MergeMicrosoft Dynamics CRM for Office Outlook Describe the VSS Writer Service for Upgrade Process PhasesManaging Emails Microsoft Dynamics CRM. Phase 1 – Prepare to UpgradeMicrosoft Dynamics CRM Reporting Examine the Microsoft Dynamics Phase 2 – Establish the Test EnvironmentExtensions marketplace. Phase 3 – Upgrade and Validate the TestMicrosoft Dynamics CRM Language Packs Network Load Balancing EnvironmentPlanning Overview Clustering Microsoft SQL Server Phase 4 – Upgrade and Validate theDescribe the licensing model and client Other SQL Server High-Availability Production Deploymentaccess license types. Solutions Perform an In-Place Upgrade of MicrosoftProvide an overview of the supporting High-Availability Options for Other Dynamics CRM 2011 Servertechnologies. Supporting Components Perform a Migration Using the SameExamine the role of the Microsoft Dynamics Instance of SQL ServerCRM Server in a Microsoft Dynamics CRM Perform a Migration Using a New Instancedeployment. line of SQL ServerDescribe the ways to access Microsoft On-Premises Licensing Model Upgrade the Microsoft Dynamics CRMDynamics CRM. Online Licensing Model 2011 Email RouterIdentify the differences between the two Supporting Technologies Plan the Upgrade of Microsoft Dynamics


modes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Server CRM 2011 for OutlookOffice Outlook. Accessing Microsoft Dynamics CRM Upgrade Microsoft Dynamics CRM 2011Review the options for managing emails. Microsoft Dynamics CRM for Office for OutlookReview the role of Microsoft Dynamics CRM Outlook Describe the base and extension tableReporting Extensions. Managing Emails merge processReview the role of Microsoft Dynamics CRM Microsoft Dynamics CRM Reporting Review the high-level phases of anLanguage Packs. Extensions upgrade process.Microsoft SQL Server Requirements Microsoft Dynamics CRM Language Explain the need for a test environment.Active Directory Requirements Packs Identify the need to validate an upgrade ofComponents Installed During Server Setup Planning Overview a test environment.Microsoft Dynamics CRM Website Describe the licensing model and client Review the upgrade of the productionRequired Installation Rights for Microsoft access license types. deployment.Dynamics CRM Server Provide an overview of the supporting Describe an in-place upgrade of MicrosoftSupported Server Topologies technologies. Dynamics CRM.Install Microsoft Dynamics CRM Server Examine the role of the Microsoft Describe a migration upgrade of MicrosoftInstallation Troubleshooting Dynamics CRM Server in a Microsoft Dynamics CRM.Post-Installation Tasks Dynamics CRM deployment. Describe the upgrade of the MicrosoftInstall Microsoft Dynamics CRM Using the Describe the ways to access Microsoft Dynamics CRM Email Router.Command Line Dynamics CRM. Email Tracking and CorrelationDeploy Microsoft Dynamics CRM Online Identify the differences between the two Mailbox MonitoringDescribe the hardware and software modes of Microsoft Dynamics CRM for Synchronization Methodsrequirements for the Microsoft SQL Server. Office Outlook. Email Address ApprovalIdentify the components that are installed Review the options for managing emails. Overview of the Email Routerduring Microsoft Dynamics CRM Server Review the role of Microsoft Dynamics Install the Email Router and RuleSetup. CRM Reporting Extensions. Deployment WizardReview the options for creating the Microsoft Review the role of Microsoft Dynamics Configure the Email RouterDynamics CRM Server website. CRM Language Packs. Set Up a Forward Mailbox for the EmailReview the rights required to install Microsoft SQL Server Requirements RouterMicrosoft Dynamics CRM Server. Active Directory Requirements Deploy Inbox RulesInstall Microsoft Dynamics CRM Server. Components Installed During Server Install the Email Router on MultipleReview installation troubleshooting and Setup Computersidentify known issues. Microsoft Dynamics CRM Website TroubleshootingIdentify the tasks and configuration settings Required Installation Rights for Microsoft Overview of Server-Side Synchronizationthat are completed after the installation of Dynamics CRM Server Configure Server-Side SynchronizationMicrosoft Dynamics CRM Server. Supported Server Topologies Set Up a Forward Mailbox for Server-SideDescribe how to install Microsoft Dynamics Install Microsoft Dynamics CRM Server SynchronizationCRM using the command line. Installation Troubleshooting Migrate Email Router SettingsDescribe how sample data can be added to Post-Installation Tasks Email Integration Service Rolea Microsoft Dynamics CRM implementation. Install Microsoft Dynamics CRM Using Test Email ConfigurationMicrosoft Dynamics CRM Reporting the Command Line Synchronize Appointments, Contacts, andExtensions Deploy Microsoft Dynamics CRM Online TasksRequirements for Microsoft Dynamics CRM Describe the hardware and software Explain email tracking and correlation.Reporting Extensions requirements for the Microsoft SQL Discover how mailboxes are monitored.Microsoft Dynamics CRM Report Authoring Server. Describe the purpose of MicrosoftExtension Identify the components that are installed Dynamics CRM mailbox records.Install Microsoft Dynamics CRM Reporting during Microsoft Dynamics CRM Server Examine the email synchronizationExtensions Setup. options.Review when Microsoft Dynamics CRM Review the options for creating the Review the requirement to approve emailReporting Extensions is required. Microsoft Dynamics CRM Server website. addresses.Identify the requirements for installing Review the rights required to install Explain the role of the Microsoft DynamicsMicrosoft Dynamic CRM Reporting Microsoft Dynamics CRM Server. CRM Email Router.Extensions. Install Microsoft Dynamics CRM Server. Install the Microsoft Dynamics CRM EmailReview when Microsoft Dynamics CRM Review installation troubleshooting and Router.Report Authoring Extension is required. identify known issues. Review the Email Router configurationDeployment Administrators Identify the tasks and configuration options.Create a New Organization settings that are completed after the Create a forward mailbox.Manage Existing Organizations installation of Microsoft Dynamics CRM Review the purpose of deployingManage Servers Server. forwarding rules.Configure Access from the Internet Describe how to install Microsoft Review options for installing the EmailUpdate Web Addresses Dynamics CRM using the command line. Router on multiple computers.View License Information Describe how sample data can be added Review troubleshooting tips.Upgrade the Microsoft Dynamics CRM to a Microsoft Dynamics CRM Describe the role of Server-SideEdition implementation. Synchronization.Redeploy Microsoft Dynamics CRM Microsoft Dynamics CRM Reporting Configure Server-Side Synchronization.Import Organizations Extensions Test Server-Side Synchronization settings.Administer the Deployment Using Windows Requirements for Microsoft Dynamics Installation Requirements


PowerShell CRM Reporting Extensions Deployment MethodsReview the steps to create new Microsoft Dynamics CRM Report Install Microsoft Dynamics CRM fororganizations. Authoring Extension OutlookDescribe the management tasks for existing Install Microsoft Dynamics CRM Configure Microsoft Dynamics CRM fororganizations. Reporting Extensions OutlookDescribe how to add an existing organization Review when Microsoft Dynamics CRM Configure User Email Settingsdatabase to the deployment. Reporting Extensions is required. Install Microsoft Dynamics CRM forReview Microsoft Dynamics CRM Server Identify the requirements for installing Outlook Using the Command Linemanagement tasks. Microsoft Dynamic CRM Reporting Using Microsoft Dynamics CRM forDescribe how to update the Microsoft Extensions. Outlook with Offline CapabilityDynamics CRM web addresses. Review when Microsoft Dynamics CRM Install Microsoft Dynamics CRM forReview Microsoft Dynamics CRM license Report Authoring Extension is required. Outlook.information. Deployment Administrators Identify the deployment methods forDescribe the Microsoft Dynamics CRM Create a New Organization installing Microsoft Dynamics CRM forEdition upgrade options. Manage Existing Organizations Outlook.Explore why the redeployment of Microsoft Manage Servers Install Microsoft Dynamics CRM forDynamics CRM is required. Configure Access from the Internet Outlook.Examine Windows PowerShell for Update Web Addresses Configure Microsoft Dynamics CRM forperforming deployment commands. View License Information Outlook to connect to Microsoft DynamicsBase and Extension Table Merge Upgrade the Microsoft Dynamics CRM CRM organizations.Upgrade Process Phases Edition Configure user settings and options relatedPhase 1 – Prepare to Upgrade Redeploy Microsoft Dynamics CRM to emails.Phase 2 – Establish the Test Environment Import Organizations Install Microsoft Dynamics CRM forPhase 3 – Upgrade and Validate the Test Administer the Deployment Using Outlook using the command line.Environment Windows PowerShell Review how Microsoft Dynamics CRM forPhase 4 – Upgrade and Validate the Review the steps to create new Outlook with offline capability works andProduction Deployment organizations. how to configure the offline database.Perform an In-Place Upgrade of Microsoft Describe the management tasks for Requirements for Configuring anDynamics CRM 2011 Server existing organizations. Internet-Facing DeploymentPerform a Migration Using the Same Describe how to add an existing CertificatesInstance of SQL Server organization database to the deployment. Install Active Directory Federation ServicesPerform a Migration Using a New Instance Review Microsoft Dynamics CRM Server Configure AD FSof SQL Server management tasks. Configure Claims-Based AuthenticationUpgrade the Microsoft Dynamics CRM 2011 Describe how to update the Microsoft Configure an IFDEmail Router Dynamics CRM web addresses. Describe the requirements for configuringPlan the Upgrade of Microsoft Dynamics Review Microsoft Dynamics CRM license an IFD.CRM 2011 for Outlook information. Review the certificates required for an IFD.Upgrade Microsoft Dynamics CRM 2011 for Describe the Microsoft Dynamics CRM Identify the steps to install Active DirectoryOutlook Edition upgrade options. Federation Service.Describe the base and extension table Explore why the redeployment of Review the Active Directory Federationmerge process Microsoft Dynamics CRM is required. Service configuration steps.Review the high-level phases of an upgrade Examine Windows PowerShell for Review the steps to configureprocess. performing deployment commands. claims-based authentication in MicrosoftExplain the need for a test environment. Base and Extension Table Merge Dynamics CRM.Identify the need to validate an upgrade of a Upgrade Process Phases Review the steps to configure an IFD intest environment. Phase 1 – Prepare to Upgrade Microsoft Dynamics CRM.Review the upgrade of the production Phase 2 – Establish the Test Manage System Jobsdeployment. Environment Delete RecordsDescribe an in-place upgrade of Microsoft Phase 3 – Upgrade and Validate the Test Disaster RecoveryDynamics CRM. Environment Manage SQL DatabasesDescribe a migration upgrade of Microsoft Phase 4 – Upgrade and Validate the TroubleshootingDynamics CRM. Production Deployment Configure TracingDescribe the upgrade of the Microsoft Perform an In-Place Upgrade of Microsoft Update Microsoft Dynamics CRMDynamics CRM Email Router. Dynamics CRM 2011 Server Manage Data EncryptionEmail Tracking and Correlation Perform a Migration Using the Same Best Practices Analyzer (BPA)Mailbox Monitoring Instance of SQL Server VSS Writer Service for Microsoft DynamicsSynchronization Methods Perform a Migration Using a New CRMEmail Address Approval Instance of SQL Server MarketplaceOverview of the Email Router Upgrade the Microsoft Dynamics CRM Examine how to manage system jobs.Install the Email Router and Rule 2011 Email Router Show how to delete records using the BulkDeployment Wizard Plan the Upgrade of Microsoft Dynamics Delete Wizard.Configure the Email Router CRM 2011 for Outlook Discuss areas to consider for a disasterSet Up a Forward Mailbox for the Email Upgrade Microsoft Dynamics CRM 2011 recovery plan.Router for Outlook Describe tasks in Microsoft SQL ServerDeploy Inbox Rules Describe the base and extension table that can improve performance.Install the Email Router on Multiple merge process Review ways to troubleshoot and diagnose


Computers Review the high-level phases of an problems and monitor performance.Troubleshooting upgrade process. Examine how to configure tracing.Overview of Server-Side Synchronization Explain the need for a test environment. Describe how to update MicrosoftConfigure Server-Side Synchronization Identify the need to validate an upgrade Dynamics CRM.Set Up a Forward Mailbox for Server-Side of a test environment. Examine data encryption.Synchronization Review the upgrade of the production Describe the Best Practices Analyzer.Migrate Email Router Settings deployment. Describe the VSS Writer Service forEmail Integration Service Role Describe an in-place upgrade of Microsoft Microsoft Dynamics CRM.Test Email Configuration Dynamics CRM. Examine the Microsoft DynamicsSynchronize Appointments, Contacts, and Describe a migration upgrade of marketplace.Tasks Microsoft Dynamics CRM. Network Load BalancingExplain email tracking and correlation. Describe the upgrade of the Microsoft Clustering Microsoft SQL ServerDiscover how mailboxes are monitored. Dynamics CRM Email Router. Other SQL Server High-AvailabilityDescribe the purpose of Microsoft Dynamics Email Tracking and Correlation SolutionsCRM mailbox records. Mailbox Monitoring High-Availability Options for OtherExamine the email synchronization options. Synchronization Methods Supporting ComponentsReview the requirement to approve email Email Address Approvaladdresses. Overview of the Email Router Module 8: Configure an Internet-FacingExplain the role of the Microsoft Dynamics Install the Email Router and Rule DeploymentCRM Email Router. Deployment Wizard lineInstall the Microsoft Dynamics CRM Email Configure the Email RouterRouter. Set Up a Forward Mailbox for the Email This module describes how to configure aReview the Email Router configuration Router Microsoft Dynamics CRM deployment foroptions. Deploy Inbox Rules access over the Internet. A deployment that isCreate a forward mailbox. Install the Email Router on Multiple configured in this way is referred to as anReview the purpose of deploying forwarding Computers “Internet-Facing Deployment (IFD).”rules. Troubleshooting lineReview options for installing the Email Overview of Server-Side SynchronizationRouter on multiple computers. Configure Server-Side Synchronization LessonsReview troubleshooting tips. Set Up a Forward Mailbox for Server-Side lineDescribe the role of Server-Side Synchronization Microsoft Dynamics CRM ServerSynchronization. Migrate Email Router Settings RequirementsConfigure Server-Side Synchronization. Email Integration Service Role Microsoft Dynamics CRM ReportingTest Server-Side Synchronization settings. Test Email Configuration OverviewInstallation Requirements Synchronize Appointments, Contacts, Deployment ManagerDeployment Methods and Tasks Upgrade ConsiderationsInstall Microsoft Dynamics CRM for Outlook Explain email tracking and correlation. Microsoft Dynamics CRM for OutlookConfigure Microsoft Dynamics CRM for Discover how mailboxes are monitored. OverviewOutlook Describe the purpose of Microsoft Overview of Claims-Based AuthenticationConfigure User Email Settings Dynamics CRM mailbox records. Service AccountsInstall Microsoft Dynamics CRM for Outlook Examine the email synchronization Install Microsoft Dynamics CRM Server onUsing the Command Line options. Multiple ComputersUsing Microsoft Dynamics CRM for Outlook Review the requirement to approve emailwith Offline Capability addresses.Install Microsoft Dynamics CRM for Outlook. Explain the role of the Microsoft lineIdentify the deployment methods for Dynamics CRM Email Router. On-Premises Licensing Modelinstalling Microsoft Dynamics CRM for Install the Microsoft Dynamics CRM Online Licensing ModelOutlook. Email Router. Supporting TechnologiesInstall Microsoft Dynamics CRM for Outlook. Review the Email Router configuration Microsoft Dynamics CRM ServerConfigure Microsoft Dynamics CRM for options. Accessing Microsoft Dynamics CRMOutlook to connect to Microsoft Dynamics Create a forward mailbox. Microsoft Dynamics CRM for OfficeCRM organizations. Review the purpose of deploying OutlookConfigure user settings and options related forwarding rules. Managing Emailsto emails. Review options for installing the Email Microsoft Dynamics CRM ReportingInstall Microsoft Dynamics CRM for Outlook Router on multiple computers. Extensionsusing the command line. Review troubleshooting tips. Microsoft Dynamics CRM Language PacksReview how Microsoft Dynamics CRM for Describe the role of Server-Side Planning OverviewOutlook with offline capability works and how Synchronization. Describe the licensing model and clientto configure the offline database. Configure Server-Side Synchronization. access license types.Requirements for Configuring an Test Server-Side Synchronization Provide an overview of the supportingInternet-Facing Deployment settings. technologies.Certificates Installation Requirements Examine the role of the MicrosoftInstall Active Directory Federation Services Deployment Methods Dynamics CRM Server in a MicrosoftConfigure AD FS Install Microsoft Dynamics CRM for Dynamics CRM deployment.Configure Claims-Based Authentication Outlook Describe the ways to access MicrosoftConfigure an IFD Configure Microsoft Dynamics CRM for Dynamics CRM.


Describe the requirements for configuring an Outlook Identify the differences between the twoIFD. Configure User Email Settings modes of Microsoft Dynamics CRM forReview the certificates required for an IFD. Install Microsoft Dynamics CRM for Office Outlook.Identify the steps to install Active Directory Outlook Using the Command Line Review the options for managing emails.Federation Service. Using Microsoft Dynamics CRM for Review the role of Microsoft DynamicsReview the Active Directory Federation Outlook with Offline Capability CRM Reporting Extensions.Service configuration steps. Install Microsoft Dynamics CRM for Review the role of Microsoft DynamicsReview the steps to configure claims-based Outlook. CRM Language Packs.authentication in Microsoft Dynamics CRM. Identify the deployment methods for Microsoft SQL Server RequirementsReview the steps to configure an IFD in installing Microsoft Dynamics CRM for Active Directory RequirementsMicrosoft Dynamics CRM. Outlook. Components Installed During Server SetupManage System Jobs Install Microsoft Dynamics CRM for Microsoft Dynamics CRM WebsiteDelete Records Outlook. Required Installation Rights for MicrosoftDisaster Recovery Configure Microsoft Dynamics CRM for Dynamics CRM ServerManage SQL Databases Outlook to connect to Microsoft Supported Server TopologiesTroubleshooting Dynamics CRM organizations. Install Microsoft Dynamics CRM ServerConfigure Tracing Configure user settings and options Installation TroubleshootingUpdate Microsoft Dynamics CRM related to emails. Post-Installation TasksManage Data Encryption Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Using theBest Practices Analyzer (BPA) Outlook using the command line. Command LineVSS Writer Service for Microsoft Dynamics Review how Microsoft Dynamics CRM for Deploy Microsoft Dynamics CRM OnlineCRM Outlook with offline capability works and Describe the hardware and softwareMarketplace how to configure the offline database. requirements for the Microsoft SQL Server.Examine how to manage system jobs. Requirements for Configuring an Identify the components that are installedShow how to delete records using the Bulk Internet-Facing Deployment during Microsoft Dynamics CRM ServerDelete Wizard. Certificates Setup.Discuss areas to consider for a disaster Install Active Directory Federation Review the options for creating therecovery plan. Services Microsoft Dynamics CRM Server website.Describe tasks in Microsoft SQL Server that Configure AD FS Review the rights required to installcan improve performance. Configure Claims-Based Authentication Microsoft Dynamics CRM Server.Review ways to troubleshoot and diagnose Configure an IFD Install Microsoft Dynamics CRM Server.problems and monitor performance. Describe the requirements for configuring Review installation troubleshooting andExamine how to configure tracing. an IFD. identify known issues.Describe how to update Microsoft Dynamics Review the certificates required for an Identify the tasks and configurationCRM. IFD. settings that are completed after theExamine data encryption. Identify the steps to install Active installation of Microsoft Dynamics CRMDescribe the Best Practices Analyzer. Directory Federation Service. Server.Describe the VSS Writer Service for Review the Active Directory Federation Describe how to install Microsoft DynamicsMicrosoft Dynamics CRM. Service configuration steps. CRM using the command line.Examine the Microsoft Dynamics Review the steps to configure Describe how sample data can be addedmarketplace. claims-based authentication in Microsoft to a Microsoft Dynamics CRMNetwork Load Balancing Dynamics CRM. implementation.Clustering Microsoft SQL Server Review the steps to configure an IFD in Microsoft Dynamics CRM ReportingOther SQL Server High-Availability Solutions Microsoft Dynamics CRM. ExtensionsHigh-Availability Options for Other Manage System Jobs Requirements for Microsoft DynamicsSupporting Components Delete Records CRM Reporting Extensions

Disaster Recovery Microsoft Dynamics CRM Report AuthoringModule 2: Install Microsoft Dynamics CRM Manage SQL Databases ExtensionServer Troubleshooting Install Microsoft Dynamics CRM Reportingline Configure Tracing Extensions

Update Microsoft Dynamics CRM Review when Microsoft Dynamics CRMThis module focuses on installing Microsoft Manage Data Encryption Reporting Extensions is required.Dynamics CRM Server. It also discusses the Best Practices Analyzer (BPA) Identify the requirements for installingrequired components and Server requirements. VSS Writer Service for Microsoft Microsoft Dynamic CRM Reportingline Dynamics CRM Extensions.

Marketplace Review when Microsoft Dynamics CRMLessons Examine how to manage system jobs. Report Authoring Extension is required.line Show how to delete records using the Deployment Administrators

Microsoft Dynamics CRM Server Bulk Delete Wizard. Create a New OrganizationRequirements Discuss areas to consider for a disaster Manage Existing OrganizationsMicrosoft Dynamics CRM Reporting recovery plan. Manage ServersOverview Describe tasks in Microsoft SQL Server Configure Access from the InternetDeployment Manager that can improve performance. Update Web AddressesUpgrade Considerations Review ways to troubleshoot and View License InformationMicrosoft Dynamics CRM for Outlook diagnose problems and monitor Upgrade the Microsoft Dynamics CRMOverview performance. Edition


Overview of Claims-Based Authentication Examine how to configure tracing. Redeploy Microsoft Dynamics CRMService Accounts Describe how to update Microsoft Import OrganizationsInstall Microsoft Dynamics CRM Server on Dynamics CRM. Administer the Deployment UsingMultiple Computers Examine data encryption. Windows PowerShell

Describe the Best Practices Analyzer. Review the steps to create newDescribe the VSS Writer Service for organizations.

line Microsoft Dynamics CRM. Describe the management tasks forOn-Premises Licensing Model Examine the Microsoft Dynamics existing organizations.Online Licensing Model marketplace. Describe how to add an existingSupporting Technologies Network Load Balancing organization database to the deployment.Microsoft Dynamics CRM Server Clustering Microsoft SQL Server Review Microsoft Dynamics CRM ServerAccessing Microsoft Dynamics CRM Other SQL Server High-Availability management tasks.Microsoft Dynamics CRM for Office Outlook Solutions Describe how to update the MicrosoftManaging Emails High-Availability Options for Other Dynamics CRM web addresses.Microsoft Dynamics CRM Reporting Supporting Components Review Microsoft Dynamics CRM licenseExtensions information.Microsoft Dynamics CRM Language Packs Describe the Microsoft Dynamics CRMPlanning Overview line Edition upgrade options.Describe the licensing model and client On-Premises Licensing Model Explore why the redeployment of Microsoftaccess license types. Online Licensing Model Dynamics CRM is required.Provide an overview of the supporting Supporting Technologies Examine Windows PowerShell fortechnologies. Microsoft Dynamics CRM Server performing deployment commands.Examine the role of the Microsoft Dynamics Accessing Microsoft Dynamics CRM Base and Extension Table MergeCRM Server in a Microsoft Dynamics CRM Microsoft Dynamics CRM for Office Upgrade Process Phasesdeployment. Outlook Phase 1 – Prepare to UpgradeDescribe the ways to access Microsoft Managing Emails Phase 2 – Establish the Test EnvironmentDynamics CRM. Microsoft Dynamics CRM Reporting Phase 3 – Upgrade and Validate the TestIdentify the differences between the two Extensions Environmentmodes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Language Phase 4 – Upgrade and Validate theOffice Outlook. Packs Production DeploymentReview the options for managing emails. Planning Overview Perform an In-Place Upgrade of MicrosoftReview the role of Microsoft Dynamics CRM Describe the licensing model and client Dynamics CRM 2011 ServerReporting Extensions. access license types. Perform a Migration Using the SameReview the role of Microsoft Dynamics CRM Provide an overview of the supporting Instance of SQL ServerLanguage Packs. technologies. Perform a Migration Using a New InstanceMicrosoft SQL Server Requirements Examine the role of the Microsoft of SQL ServerActive Directory Requirements Dynamics CRM Server in a Microsoft Upgrade the Microsoft Dynamics CRMComponents Installed During Server Setup Dynamics CRM deployment. 2011 Email RouterMicrosoft Dynamics CRM Website Describe the ways to access Microsoft Plan the Upgrade of Microsoft DynamicsRequired Installation Rights for Microsoft Dynamics CRM. CRM 2011 for OutlookDynamics CRM Server Identify the differences between the two Upgrade Microsoft Dynamics CRM 2011Supported Server Topologies modes of Microsoft Dynamics CRM for for OutlookInstall Microsoft Dynamics CRM Server Office Outlook. Describe the base and extension tableInstallation Troubleshooting Review the options for managing emails. merge processPost-Installation Tasks Review the role of Microsoft Dynamics Review the high-level phases of anInstall Microsoft Dynamics CRM Using the CRM Reporting Extensions. upgrade process.Command Line Review the role of Microsoft Dynamics Explain the need for a test environment.Deploy Microsoft Dynamics CRM Online CRM Language Packs. Identify the need to validate an upgrade ofDescribe the hardware and software Microsoft SQL Server Requirements a test environment.requirements for the Microsoft SQL Server. Active Directory Requirements Review the upgrade of the productionIdentify the components that are installed Components Installed During Server deployment.during Microsoft Dynamics CRM Server Setup Describe an in-place upgrade of MicrosoftSetup. Microsoft Dynamics CRM Website Dynamics CRM.Review the options for creating the Microsoft Required Installation Rights for Microsoft Describe a migration upgrade of MicrosoftDynamics CRM Server website. Dynamics CRM Server Dynamics CRM.Review the rights required to install Supported Server Topologies Describe the upgrade of the MicrosoftMicrosoft Dynamics CRM Server. Install Microsoft Dynamics CRM Server Dynamics CRM Email Router.Install Microsoft Dynamics CRM Server. Installation Troubleshooting Email Tracking and CorrelationReview installation troubleshooting and Post-Installation Tasks Mailbox Monitoringidentify known issues. Install Microsoft Dynamics CRM Using Synchronization MethodsIdentify the tasks and configuration settings the Command Line Email Address Approvalthat are completed after the installation of Deploy Microsoft Dynamics CRM Online Overview of the Email RouterMicrosoft Dynamics CRM Server. Describe the hardware and software Install the Email Router and RuleDescribe how to install Microsoft Dynamics requirements for the Microsoft SQL Deployment WizardCRM using the command line. Server. Configure the Email RouterDescribe how sample data can be added to Identify the components that are installed Set Up a Forward Mailbox for the Email


a Microsoft Dynamics CRM implementation. during Microsoft Dynamics CRM Server RouterMicrosoft Dynamics CRM Reporting Setup. Deploy Inbox RulesExtensions Review the options for creating the Install the Email Router on MultipleRequirements for Microsoft Dynamics CRM Microsoft Dynamics CRM Server website. ComputersReporting Extensions Review the rights required to install TroubleshootingMicrosoft Dynamics CRM Report Authoring Microsoft Dynamics CRM Server. Overview of Server-Side SynchronizationExtension Install Microsoft Dynamics CRM Server. Configure Server-Side SynchronizationInstall Microsoft Dynamics CRM Reporting Review installation troubleshooting and Set Up a Forward Mailbox for Server-SideExtensions identify known issues. SynchronizationReview when Microsoft Dynamics CRM Identify the tasks and configuration Migrate Email Router SettingsReporting Extensions is required. settings that are completed after the Email Integration Service RoleIdentify the requirements for installing installation of Microsoft Dynamics CRM Test Email ConfigurationMicrosoft Dynamic CRM Reporting Server. Synchronize Appointments, Contacts, andExtensions. Describe how to install Microsoft TasksReview when Microsoft Dynamics CRM Dynamics CRM using the command line. Explain email tracking and correlation.Report Authoring Extension is required. Describe how sample data can be added Discover how mailboxes are monitored.Deployment Administrators to a Microsoft Dynamics CRM Describe the purpose of MicrosoftCreate a New Organization implementation. Dynamics CRM mailbox records.Manage Existing Organizations Microsoft Dynamics CRM Reporting Examine the email synchronizationManage Servers Extensions options.Configure Access from the Internet Requirements for Microsoft Dynamics Review the requirement to approve emailUpdate Web Addresses CRM Reporting Extensions addresses.View License Information Microsoft Dynamics CRM Report Explain the role of the Microsoft DynamicsUpgrade the Microsoft Dynamics CRM Authoring Extension CRM Email Router.Edition Install Microsoft Dynamics CRM Install the Microsoft Dynamics CRM EmailRedeploy Microsoft Dynamics CRM Reporting Extensions Router.Import Organizations Review when Microsoft Dynamics CRM Review the Email Router configurationAdminister the Deployment Using Windows Reporting Extensions is required. options.PowerShell Identify the requirements for installing Create a forward mailbox.Review the steps to create new Microsoft Dynamic CRM Reporting Review the purpose of deployingorganizations. Extensions. forwarding rules.Describe the management tasks for existing Review when Microsoft Dynamics CRM Review options for installing the Emailorganizations. Report Authoring Extension is required. Router on multiple computers.Describe how to add an existing organization Deployment Administrators Review troubleshooting tips.database to the deployment. Create a New Organization Describe the role of Server-SideReview Microsoft Dynamics CRM Server Manage Existing Organizations Synchronization.management tasks. Manage Servers Configure Server-Side Synchronization.Describe how to update the Microsoft Configure Access from the Internet Test Server-Side Synchronization settings.Dynamics CRM web addresses. Update Web Addresses Installation RequirementsReview Microsoft Dynamics CRM license View License Information Deployment Methodsinformation. Upgrade the Microsoft Dynamics CRM Install Microsoft Dynamics CRM forDescribe the Microsoft Dynamics CRM Edition OutlookEdition upgrade options. Redeploy Microsoft Dynamics CRM Configure Microsoft Dynamics CRM forExplore why the redeployment of Microsoft Import Organizations OutlookDynamics CRM is required. Administer the Deployment Using Configure User Email SettingsExamine Windows PowerShell for Windows PowerShell Install Microsoft Dynamics CRM forperforming deployment commands. Review the steps to create new Outlook Using the Command LineBase and Extension Table Merge organizations. Using Microsoft Dynamics CRM forUpgrade Process Phases Describe the management tasks for Outlook with Offline CapabilityPhase 1 – Prepare to Upgrade existing organizations. Install Microsoft Dynamics CRM forPhase 2 – Establish the Test Environment Describe how to add an existing Outlook.Phase 3 – Upgrade and Validate the Test organization database to the deployment. Identify the deployment methods forEnvironment Review Microsoft Dynamics CRM Server installing Microsoft Dynamics CRM forPhase 4 – Upgrade and Validate the management tasks. Outlook.Production Deployment Describe how to update the Microsoft Install Microsoft Dynamics CRM forPerform an In-Place Upgrade of Microsoft Dynamics CRM web addresses. Outlook.Dynamics CRM 2011 Server Review Microsoft Dynamics CRM license Configure Microsoft Dynamics CRM forPerform a Migration Using the Same information. Outlook to connect to Microsoft DynamicsInstance of SQL Server Describe the Microsoft Dynamics CRM CRM organizations.Perform a Migration Using a New Instance Edition upgrade options. Configure user settings and options relatedof SQL Server Explore why the redeployment of to emails.Upgrade the Microsoft Dynamics CRM 2011 Microsoft Dynamics CRM is required. Install Microsoft Dynamics CRM forEmail Router Examine Windows PowerShell for Outlook using the command line.Plan the Upgrade of Microsoft Dynamics performing deployment commands. Review how Microsoft Dynamics CRM forCRM 2011 for Outlook Base and Extension Table Merge Outlook with offline capability works andUpgrade Microsoft Dynamics CRM 2011 for Upgrade Process Phases how to configure the offline database.


Outlook Phase 1 – Prepare to Upgrade Requirements for Configuring anDescribe the base and extension table Phase 2 – Establish the Test Internet-Facing Deploymentmerge process Environment CertificatesReview the high-level phases of an upgrade Phase 3 – Upgrade and Validate the Test Install Active Directory Federation Servicesprocess. Environment Configure AD FSExplain the need for a test environment. Phase 4 – Upgrade and Validate the Configure Claims-Based AuthenticationIdentify the need to validate an upgrade of a Production Deployment Configure an IFDtest environment. Perform an In-Place Upgrade of Microsoft Describe the requirements for configuringReview the upgrade of the production Dynamics CRM 2011 Server an IFD.deployment. Perform a Migration Using the Same Review the certificates required for an IFD.Describe an in-place upgrade of Microsoft Instance of SQL Server Identify the steps to install Active DirectoryDynamics CRM. Perform a Migration Using a New Federation Service.Describe a migration upgrade of Microsoft Instance of SQL Server Review the Active Directory FederationDynamics CRM. Upgrade the Microsoft Dynamics CRM Service configuration steps.Describe the upgrade of the Microsoft 2011 Email Router Review the steps to configureDynamics CRM Email Router. Plan the Upgrade of Microsoft Dynamics claims-based authentication in MicrosoftEmail Tracking and Correlation CRM 2011 for Outlook Dynamics CRM.Mailbox Monitoring Upgrade Microsoft Dynamics CRM 2011 Review the steps to configure an IFD inSynchronization Methods for Outlook Microsoft Dynamics CRM.Email Address Approval Describe the base and extension table Manage System JobsOverview of the Email Router merge process Delete RecordsInstall the Email Router and Rule Review the high-level phases of an Disaster RecoveryDeployment Wizard upgrade process. Manage SQL DatabasesConfigure the Email Router Explain the need for a test environment. TroubleshootingSet Up a Forward Mailbox for the Email Identify the need to validate an upgrade Configure TracingRouter of a test environment. Update Microsoft Dynamics CRMDeploy Inbox Rules Review the upgrade of the production Manage Data EncryptionInstall the Email Router on Multiple deployment. Best Practices Analyzer (BPA)Computers Describe an in-place upgrade of Microsoft VSS Writer Service for Microsoft DynamicsTroubleshooting Dynamics CRM. CRMOverview of Server-Side Synchronization Describe a migration upgrade of MarketplaceConfigure Server-Side Synchronization Microsoft Dynamics CRM. Examine how to manage system jobs.Set Up a Forward Mailbox for Server-Side Describe the upgrade of the Microsoft Show how to delete records using the BulkSynchronization Dynamics CRM Email Router. Delete Wizard.Migrate Email Router Settings Email Tracking and Correlation Discuss areas to consider for a disasterEmail Integration Service Role Mailbox Monitoring recovery plan.Test Email Configuration Synchronization Methods Describe tasks in Microsoft SQL ServerSynchronize Appointments, Contacts, and Email Address Approval that can improve performance.Tasks Overview of the Email Router Review ways to troubleshoot and diagnoseExplain email tracking and correlation. Install the Email Router and Rule problems and monitor performance.Discover how mailboxes are monitored. Deployment Wizard Examine how to configure tracing.Describe the purpose of Microsoft Dynamics Configure the Email Router Describe how to update MicrosoftCRM mailbox records. Set Up a Forward Mailbox for the Email Dynamics CRM.Examine the email synchronization options. Router Examine data encryption.Review the requirement to approve email Deploy Inbox Rules Describe the Best Practices Analyzer.addresses. Install the Email Router on Multiple Describe the VSS Writer Service forExplain the role of the Microsoft Dynamics Computers Microsoft Dynamics CRM.CRM Email Router. Troubleshooting Examine the Microsoft DynamicsInstall the Microsoft Dynamics CRM Email Overview of Server-Side Synchronization marketplace.Router. Configure Server-Side Synchronization Network Load BalancingReview the Email Router configuration Set Up a Forward Mailbox for Server-Side Clustering Microsoft SQL Serveroptions. Synchronization Other SQL Server High-AvailabilityCreate a forward mailbox. Migrate Email Router Settings SolutionsReview the purpose of deploying forwarding Email Integration Service Role High-Availability Options for Otherrules. Test Email Configuration Supporting ComponentsReview options for installing the Email Synchronize Appointments, Contacts,Router on multiple computers. and TasksReview troubleshooting tips. Explain email tracking and correlation. lineDescribe the role of Server-Side Discover how mailboxes are monitored. On-Premises Licensing ModelSynchronization. Describe the purpose of Microsoft Online Licensing ModelConfigure Server-Side Synchronization. Dynamics CRM mailbox records. Supporting TechnologiesTest Server-Side Synchronization settings. Examine the email synchronization Microsoft Dynamics CRM ServerInstallation Requirements options. Accessing Microsoft Dynamics CRMDeployment Methods Review the requirement to approve email Microsoft Dynamics CRM for OfficeInstall Microsoft Dynamics CRM for Outlook addresses. OutlookConfigure Microsoft Dynamics CRM for Explain the role of the Microsoft Managing Emails


Outlook Dynamics CRM Email Router. Microsoft Dynamics CRM ReportingConfigure User Email Settings Install the Microsoft Dynamics CRM ExtensionsInstall Microsoft Dynamics CRM for Outlook Email Router. Microsoft Dynamics CRM Language PacksUsing the Command Line Review the Email Router configuration Planning OverviewUsing Microsoft Dynamics CRM for Outlook options. Describe the licensing model and clientwith Offline Capability Create a forward mailbox. access license types.Install Microsoft Dynamics CRM for Outlook. Review the purpose of deploying Provide an overview of the supportingIdentify the deployment methods for forwarding rules. technologies.installing Microsoft Dynamics CRM for Review options for installing the Email Examine the role of the MicrosoftOutlook. Router on multiple computers. Dynamics CRM Server in a MicrosoftInstall Microsoft Dynamics CRM for Outlook. Review troubleshooting tips. Dynamics CRM deployment.Configure Microsoft Dynamics CRM for Describe the role of Server-Side Describe the ways to access MicrosoftOutlook to connect to Microsoft Dynamics Synchronization. Dynamics CRM.CRM organizations. Configure Server-Side Synchronization. Identify the differences between the twoConfigure user settings and options related Test Server-Side Synchronization modes of Microsoft Dynamics CRM forto emails. settings. Office Outlook.Install Microsoft Dynamics CRM for Outlook Installation Requirements Review the options for managing emails.using the command line. Deployment Methods Review the role of Microsoft DynamicsReview how Microsoft Dynamics CRM for Install Microsoft Dynamics CRM for CRM Reporting Extensions.Outlook with offline capability works and how Outlook Review the role of Microsoft Dynamicsto configure the offline database. Configure Microsoft Dynamics CRM for CRM Language Packs.Requirements for Configuring an Outlook Microsoft SQL Server RequirementsInternet-Facing Deployment Configure User Email Settings Active Directory RequirementsCertificates Install Microsoft Dynamics CRM for Components Installed During Server SetupInstall Active Directory Federation Services Outlook Using the Command Line Microsoft Dynamics CRM WebsiteConfigure AD FS Using Microsoft Dynamics CRM for Required Installation Rights for MicrosoftConfigure Claims-Based Authentication Outlook with Offline Capability Dynamics CRM ServerConfigure an IFD Install Microsoft Dynamics CRM for Supported Server TopologiesDescribe the requirements for configuring an Outlook. Install Microsoft Dynamics CRM ServerIFD. Identify the deployment methods for Installation TroubleshootingReview the certificates required for an IFD. installing Microsoft Dynamics CRM for Post-Installation TasksIdentify the steps to install Active Directory Outlook. Install Microsoft Dynamics CRM Using theFederation Service. Install Microsoft Dynamics CRM for Command LineReview the Active Directory Federation Outlook. Deploy Microsoft Dynamics CRM OnlineService configuration steps. Configure Microsoft Dynamics CRM for Describe the hardware and softwareReview the steps to configure claims-based Outlook to connect to Microsoft requirements for the Microsoft SQL Server.authentication in Microsoft Dynamics CRM. Dynamics CRM organizations. Identify the components that are installedReview the steps to configure an IFD in Configure user settings and options during Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM. related to emails. Setup.Manage System Jobs Install Microsoft Dynamics CRM for Review the options for creating theDelete Records Outlook using the command line. Microsoft Dynamics CRM Server website.Disaster Recovery Review how Microsoft Dynamics CRM for Review the rights required to installManage SQL Databases Outlook with offline capability works and Microsoft Dynamics CRM Server.Troubleshooting how to configure the offline database. Install Microsoft Dynamics CRM Server.Configure Tracing Requirements for Configuring an Review installation troubleshooting andUpdate Microsoft Dynamics CRM Internet-Facing Deployment identify known issues.Manage Data Encryption Certificates Identify the tasks and configurationBest Practices Analyzer (BPA) Install Active Directory Federation settings that are completed after theVSS Writer Service for Microsoft Dynamics Services installation of Microsoft Dynamics CRMCRM Configure AD FS Server.Marketplace Configure Claims-Based Authentication Describe how to install Microsoft DynamicsExamine how to manage system jobs. Configure an IFD CRM using the command line.Show how to delete records using the Bulk Describe the requirements for configuring Describe how sample data can be addedDelete Wizard. an IFD. to a Microsoft Dynamics CRMDiscuss areas to consider for a disaster Review the certificates required for an implementation.recovery plan. IFD. Microsoft Dynamics CRM ReportingDescribe tasks in Microsoft SQL Server that Identify the steps to install Active Extensionscan improve performance. Directory Federation Service. Requirements for Microsoft DynamicsReview ways to troubleshoot and diagnose Review the Active Directory Federation CRM Reporting Extensionsproblems and monitor performance. Service configuration steps. Microsoft Dynamics CRM Report AuthoringExamine how to configure tracing. Review the steps to configure ExtensionDescribe how to update Microsoft Dynamics claims-based authentication in Microsoft Install Microsoft Dynamics CRM ReportingCRM. Dynamics CRM. ExtensionsExamine data encryption. Review the steps to configure an IFD in Review when Microsoft Dynamics CRMDescribe the Best Practices Analyzer. Microsoft Dynamics CRM. Reporting Extensions is required.Describe the VSS Writer Service for Manage System Jobs Identify the requirements for installing


Microsoft Dynamics CRM. Delete Records Microsoft Dynamic CRM ReportingExamine the Microsoft Dynamics Disaster Recovery Extensions.marketplace. Manage SQL Databases Review when Microsoft Dynamics CRMNetwork Load Balancing Troubleshooting Report Authoring Extension is required.Clustering Microsoft SQL Server Configure Tracing Deployment AdministratorsOther SQL Server High-Availability Solutions Update Microsoft Dynamics CRM Create a New OrganizationHigh-Availability Options for Other Manage Data Encryption Manage Existing OrganizationsSupporting Components Best Practices Analyzer (BPA) Manage Servers

VSS Writer Service for Microsoft Configure Access from the InternetDynamics CRM Update Web Addresses

line Marketplace View License InformationOn-Premises Licensing Model Examine how to manage system jobs. Upgrade the Microsoft Dynamics CRMOnline Licensing Model Show how to delete records using the EditionSupporting Technologies Bulk Delete Wizard. Redeploy Microsoft Dynamics CRMMicrosoft Dynamics CRM Server Discuss areas to consider for a disaster Import OrganizationsAccessing Microsoft Dynamics CRM recovery plan. Administer the Deployment UsingMicrosoft Dynamics CRM for Office Outlook Describe tasks in Microsoft SQL Server Windows PowerShellManaging Emails that can improve performance. Review the steps to create newMicrosoft Dynamics CRM Reporting Review ways to troubleshoot and organizations.Extensions diagnose problems and monitor Describe the management tasks forMicrosoft Dynamics CRM Language Packs performance. existing organizations.Planning Overview Examine how to configure tracing. Describe how to add an existingDescribe the licensing model and client Describe how to update Microsoft organization database to the deployment.access license types. Dynamics CRM. Review Microsoft Dynamics CRM ServerProvide an overview of the supporting Examine data encryption. management tasks.technologies. Describe the Best Practices Analyzer. Describe how to update the MicrosoftExamine the role of the Microsoft Dynamics Describe the VSS Writer Service for Dynamics CRM web addresses.CRM Server in a Microsoft Dynamics CRM Microsoft Dynamics CRM. Review Microsoft Dynamics CRM licensedeployment. Examine the Microsoft Dynamics information.Describe the ways to access Microsoft marketplace. Describe the Microsoft Dynamics CRMDynamics CRM. Network Load Balancing Edition upgrade options.Identify the differences between the two Clustering Microsoft SQL Server Explore why the redeployment of Microsoftmodes of Microsoft Dynamics CRM for Other SQL Server High-Availability Dynamics CRM is required.Office Outlook. Solutions Examine Windows PowerShell forReview the options for managing emails. High-Availability Options for Other performing deployment commands.Review the role of Microsoft Dynamics CRM Supporting Components Base and Extension Table MergeReporting Extensions. Upgrade Process PhasesReview the role of Microsoft Dynamics CRM Phase 1 – Prepare to UpgradeLanguage Packs. line Phase 2 – Establish the Test EnvironmentMicrosoft SQL Server Requirements On-Premises Licensing Model Phase 3 – Upgrade and Validate the TestActive Directory Requirements Online Licensing Model EnvironmentComponents Installed During Server Setup Supporting Technologies Phase 4 – Upgrade and Validate theMicrosoft Dynamics CRM Website Microsoft Dynamics CRM Server Production DeploymentRequired Installation Rights for Microsoft Accessing Microsoft Dynamics CRM Perform an In-Place Upgrade of MicrosoftDynamics CRM Server Microsoft Dynamics CRM for Office Dynamics CRM 2011 ServerSupported Server Topologies Outlook Perform a Migration Using the SameInstall Microsoft Dynamics CRM Server Managing Emails Instance of SQL ServerInstallation Troubleshooting Microsoft Dynamics CRM Reporting Perform a Migration Using a New InstancePost-Installation Tasks Extensions of SQL ServerInstall Microsoft Dynamics CRM Using the Microsoft Dynamics CRM Language Upgrade the Microsoft Dynamics CRMCommand Line Packs 2011 Email RouterDeploy Microsoft Dynamics CRM Online Planning Overview Plan the Upgrade of Microsoft DynamicsDescribe the hardware and software Describe the licensing model and client CRM 2011 for Outlookrequirements for the Microsoft SQL Server. access license types. Upgrade Microsoft Dynamics CRM 2011Identify the components that are installed Provide an overview of the supporting for Outlookduring Microsoft Dynamics CRM Server technologies. Describe the base and extension tableSetup. Examine the role of the Microsoft merge processReview the options for creating the Microsoft Dynamics CRM Server in a Microsoft Review the high-level phases of anDynamics CRM Server website. Dynamics CRM deployment. upgrade process.Review the rights required to install Describe the ways to access Microsoft Explain the need for a test environment.Microsoft Dynamics CRM Server. Dynamics CRM. Identify the need to validate an upgrade ofInstall Microsoft Dynamics CRM Server. Identify the differences between the two a test environment.Review installation troubleshooting and modes of Microsoft Dynamics CRM for Review the upgrade of the productionidentify known issues. Office Outlook. deployment.Identify the tasks and configuration settings Review the options for managing emails. Describe an in-place upgrade of Microsoftthat are completed after the installation of Review the role of Microsoft Dynamics Dynamics CRM.


Microsoft Dynamics CRM Server. CRM Reporting Extensions. Describe a migration upgrade of MicrosoftDescribe how to install Microsoft Dynamics Review the role of Microsoft Dynamics Dynamics CRM.CRM using the command line. CRM Language Packs. Describe the upgrade of the MicrosoftDescribe how sample data can be added to Microsoft SQL Server Requirements Dynamics CRM Email Router.a Microsoft Dynamics CRM implementation. Active Directory Requirements Email Tracking and CorrelationMicrosoft Dynamics CRM Reporting Components Installed During Server Mailbox MonitoringExtensions Setup Synchronization MethodsRequirements for Microsoft Dynamics CRM Microsoft Dynamics CRM Website Email Address ApprovalReporting Extensions Required Installation Rights for Microsoft Overview of the Email RouterMicrosoft Dynamics CRM Report Authoring Dynamics CRM Server Install the Email Router and RuleExtension Supported Server Topologies Deployment WizardInstall Microsoft Dynamics CRM Reporting Install Microsoft Dynamics CRM Server Configure the Email RouterExtensions Installation Troubleshooting Set Up a Forward Mailbox for the EmailReview when Microsoft Dynamics CRM Post-Installation Tasks RouterReporting Extensions is required. Install Microsoft Dynamics CRM Using Deploy Inbox RulesIdentify the requirements for installing the Command Line Install the Email Router on MultipleMicrosoft Dynamic CRM Reporting Deploy Microsoft Dynamics CRM Online ComputersExtensions. Describe the hardware and software TroubleshootingReview when Microsoft Dynamics CRM requirements for the Microsoft SQL Overview of Server-Side SynchronizationReport Authoring Extension is required. Server. Configure Server-Side SynchronizationDeployment Administrators Identify the components that are installed Set Up a Forward Mailbox for Server-SideCreate a New Organization during Microsoft Dynamics CRM Server SynchronizationManage Existing Organizations Setup. Migrate Email Router SettingsManage Servers Review the options for creating the Email Integration Service RoleConfigure Access from the Internet Microsoft Dynamics CRM Server website. Test Email ConfigurationUpdate Web Addresses Review the rights required to install Synchronize Appointments, Contacts, andView License Information Microsoft Dynamics CRM Server. TasksUpgrade the Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server. Explain email tracking and correlation.Edition Review installation troubleshooting and Discover how mailboxes are monitored.Redeploy Microsoft Dynamics CRM identify known issues. Describe the purpose of MicrosoftImport Organizations Identify the tasks and configuration Dynamics CRM mailbox records.Administer the Deployment Using Windows settings that are completed after the Examine the email synchronizationPowerShell installation of Microsoft Dynamics CRM options.Review the steps to create new Server. Review the requirement to approve emailorganizations. Describe how to install Microsoft addresses.Describe the management tasks for existing Dynamics CRM using the command line. Explain the role of the Microsoft Dynamicsorganizations. Describe how sample data can be added CRM Email Router.Describe how to add an existing organization to a Microsoft Dynamics CRM Install the Microsoft Dynamics CRM Emaildatabase to the deployment. implementation. Router.Review Microsoft Dynamics CRM Server Microsoft Dynamics CRM Reporting Review the Email Router configurationmanagement tasks. Extensions options.Describe how to update the Microsoft Requirements for Microsoft Dynamics Create a forward mailbox.Dynamics CRM web addresses. CRM Reporting Extensions Review the purpose of deployingReview Microsoft Dynamics CRM license Microsoft Dynamics CRM Report forwarding rules.information. Authoring Extension Review options for installing the EmailDescribe the Microsoft Dynamics CRM Install Microsoft Dynamics CRM Router on multiple computers.Edition upgrade options. Reporting Extensions Review troubleshooting tips.Explore why the redeployment of Microsoft Review when Microsoft Dynamics CRM Describe the role of Server-SideDynamics CRM is required. Reporting Extensions is required. Synchronization.Examine Windows PowerShell for Identify the requirements for installing Configure Server-Side Synchronization.performing deployment commands. Microsoft Dynamic CRM Reporting Test Server-Side Synchronization settings.Base and Extension Table Merge Extensions. Installation RequirementsUpgrade Process Phases Review when Microsoft Dynamics CRM Deployment MethodsPhase 1 – Prepare to Upgrade Report Authoring Extension is required. Install Microsoft Dynamics CRM forPhase 2 – Establish the Test Environment Deployment Administrators OutlookPhase 3 – Upgrade and Validate the Test Create a New Organization Configure Microsoft Dynamics CRM forEnvironment Manage Existing Organizations OutlookPhase 4 – Upgrade and Validate the Manage Servers Configure User Email SettingsProduction Deployment Configure Access from the Internet Install Microsoft Dynamics CRM forPerform an In-Place Upgrade of Microsoft Update Web Addresses Outlook Using the Command LineDynamics CRM 2011 Server View License Information Using Microsoft Dynamics CRM forPerform a Migration Using the Same Upgrade the Microsoft Dynamics CRM Outlook with Offline CapabilityInstance of SQL Server Edition Install Microsoft Dynamics CRM forPerform a Migration Using a New Instance Redeploy Microsoft Dynamics CRM Outlook.of SQL Server Import Organizations Identify the deployment methods forUpgrade the Microsoft Dynamics CRM 2011 Administer the Deployment Using installing Microsoft Dynamics CRM for


Email Router Windows PowerShell Outlook.Plan the Upgrade of Microsoft Dynamics Review the steps to create new Install Microsoft Dynamics CRM forCRM 2011 for Outlook organizations. Outlook.Upgrade Microsoft Dynamics CRM 2011 for Describe the management tasks for Configure Microsoft Dynamics CRM forOutlook existing organizations. Outlook to connect to Microsoft DynamicsDescribe the base and extension table Describe how to add an existing CRM organizations.merge process organization database to the deployment. Configure user settings and options relatedReview the high-level phases of an upgrade Review Microsoft Dynamics CRM Server to emails.process. management tasks. Install Microsoft Dynamics CRM forExplain the need for a test environment. Describe how to update the Microsoft Outlook using the command line.Identify the need to validate an upgrade of a Dynamics CRM web addresses. Review how Microsoft Dynamics CRM fortest environment. Review Microsoft Dynamics CRM license Outlook with offline capability works andReview the upgrade of the production information. how to configure the offline database.deployment. Describe the Microsoft Dynamics CRM Requirements for Configuring anDescribe an in-place upgrade of Microsoft Edition upgrade options. Internet-Facing DeploymentDynamics CRM. Explore why the redeployment of CertificatesDescribe a migration upgrade of Microsoft Microsoft Dynamics CRM is required. Install Active Directory Federation ServicesDynamics CRM. Examine Windows PowerShell for Configure AD FSDescribe the upgrade of the Microsoft performing deployment commands. Configure Claims-Based AuthenticationDynamics CRM Email Router. Base and Extension Table Merge Configure an IFDEmail Tracking and Correlation Upgrade Process Phases Describe the requirements for configuringMailbox Monitoring Phase 1 – Prepare to Upgrade an IFD.Synchronization Methods Phase 2 – Establish the Test Review the certificates required for an IFD.Email Address Approval Environment Identify the steps to install Active DirectoryOverview of the Email Router Phase 3 – Upgrade and Validate the Test Federation Service.Install the Email Router and Rule Environment Review the Active Directory FederationDeployment Wizard Phase 4 – Upgrade and Validate the Service configuration steps.Configure the Email Router Production Deployment Review the steps to configureSet Up a Forward Mailbox for the Email Perform an In-Place Upgrade of Microsoft claims-based authentication in MicrosoftRouter Dynamics CRM 2011 Server Dynamics CRM.Deploy Inbox Rules Perform a Migration Using the Same Review the steps to configure an IFD inInstall the Email Router on Multiple Instance of SQL Server Microsoft Dynamics CRM.Computers Perform a Migration Using a New Manage System JobsTroubleshooting Instance of SQL Server Delete RecordsOverview of Server-Side Synchronization Upgrade the Microsoft Dynamics CRM Disaster RecoveryConfigure Server-Side Synchronization 2011 Email Router Manage SQL DatabasesSet Up a Forward Mailbox for Server-Side Plan the Upgrade of Microsoft Dynamics TroubleshootingSynchronization CRM 2011 for Outlook Configure TracingMigrate Email Router Settings Upgrade Microsoft Dynamics CRM 2011 Update Microsoft Dynamics CRMEmail Integration Service Role for Outlook Manage Data EncryptionTest Email Configuration Describe the base and extension table Best Practices Analyzer (BPA)Synchronize Appointments, Contacts, and merge process VSS Writer Service for Microsoft DynamicsTasks Review the high-level phases of an CRMExplain email tracking and correlation. upgrade process. MarketplaceDiscover how mailboxes are monitored. Explain the need for a test environment. Examine how to manage system jobs.Describe the purpose of Microsoft Dynamics Identify the need to validate an upgrade Show how to delete records using the BulkCRM mailbox records. of a test environment. Delete Wizard.Examine the email synchronization options. Review the upgrade of the production Discuss areas to consider for a disasterReview the requirement to approve email deployment. recovery plan.addresses. Describe an in-place upgrade of Microsoft Describe tasks in Microsoft SQL ServerExplain the role of the Microsoft Dynamics Dynamics CRM. that can improve performance.CRM Email Router. Describe a migration upgrade of Review ways to troubleshoot and diagnoseInstall the Microsoft Dynamics CRM Email Microsoft Dynamics CRM. problems and monitor performance.Router. Describe the upgrade of the Microsoft Examine how to configure tracing.Review the Email Router configuration Dynamics CRM Email Router. Describe how to update Microsoftoptions. Email Tracking and Correlation Dynamics CRM.Create a forward mailbox. Mailbox Monitoring Examine data encryption.Review the purpose of deploying forwarding Synchronization Methods Describe the Best Practices Analyzer.rules. Email Address Approval Describe the VSS Writer Service forReview options for installing the Email Overview of the Email Router Microsoft Dynamics CRM.Router on multiple computers. Install the Email Router and Rule Examine the Microsoft DynamicsReview troubleshooting tips. Deployment Wizard marketplace.Describe the role of Server-Side Configure the Email Router Network Load BalancingSynchronization. Set Up a Forward Mailbox for the Email Clustering Microsoft SQL ServerConfigure Server-Side Synchronization. Router Other SQL Server High-AvailabilityTest Server-Side Synchronization settings. Deploy Inbox Rules Solutions


Installation Requirements Install the Email Router on Multiple High-Availability Options for OtherDeployment Methods Computers Supporting ComponentsInstall Microsoft Dynamics CRM for Outlook TroubleshootingConfigure Microsoft Dynamics CRM for Overview of Server-Side SynchronizationOutlook Configure Server-Side Synchronization lineConfigure User Email Settings Set Up a Forward Mailbox for Server-Side On-Premises Licensing ModelInstall Microsoft Dynamics CRM for Outlook Synchronization Online Licensing ModelUsing the Command Line Migrate Email Router Settings Supporting TechnologiesUsing Microsoft Dynamics CRM for Outlook Email Integration Service Role Microsoft Dynamics CRM Serverwith Offline Capability Test Email Configuration Accessing Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook. Synchronize Appointments, Contacts, Microsoft Dynamics CRM for OfficeIdentify the deployment methods for and Tasks Outlookinstalling Microsoft Dynamics CRM for Explain email tracking and correlation. Managing EmailsOutlook. Discover how mailboxes are monitored. Microsoft Dynamics CRM ReportingInstall Microsoft Dynamics CRM for Outlook. Describe the purpose of Microsoft ExtensionsConfigure Microsoft Dynamics CRM for Dynamics CRM mailbox records. Microsoft Dynamics CRM Language PacksOutlook to connect to Microsoft Dynamics Examine the email synchronization Planning OverviewCRM organizations. options. Describe the licensing model and clientConfigure user settings and options related Review the requirement to approve email access license types.to emails. addresses. Provide an overview of the supportingInstall Microsoft Dynamics CRM for Outlook Explain the role of the Microsoft technologies.using the command line. Dynamics CRM Email Router. Examine the role of the MicrosoftReview how Microsoft Dynamics CRM for Install the Microsoft Dynamics CRM Dynamics CRM Server in a MicrosoftOutlook with offline capability works and how Email Router. Dynamics CRM deployment.to configure the offline database. Review the Email Router configuration Describe the ways to access MicrosoftRequirements for Configuring an options. Dynamics CRM.Internet-Facing Deployment Create a forward mailbox. Identify the differences between the twoCertificates Review the purpose of deploying modes of Microsoft Dynamics CRM forInstall Active Directory Federation Services forwarding rules. Office Outlook.Configure AD FS Review options for installing the Email Review the options for managing emails.Configure Claims-Based Authentication Router on multiple computers. Review the role of Microsoft DynamicsConfigure an IFD Review troubleshooting tips. CRM Reporting Extensions.Describe the requirements for configuring an Describe the role of Server-Side Review the role of Microsoft DynamicsIFD. Synchronization. CRM Language Packs.Review the certificates required for an IFD. Configure Server-Side Synchronization. Microsoft SQL Server RequirementsIdentify the steps to install Active Directory Test Server-Side Synchronization Active Directory RequirementsFederation Service. settings. Components Installed During Server SetupReview the Active Directory Federation Installation Requirements Microsoft Dynamics CRM WebsiteService configuration steps. Deployment Methods Required Installation Rights for MicrosoftReview the steps to configure claims-based Install Microsoft Dynamics CRM for Dynamics CRM Serverauthentication in Microsoft Dynamics CRM. Outlook Supported Server TopologiesReview the steps to configure an IFD in Configure Microsoft Dynamics CRM for Install Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM. Outlook Installation TroubleshootingManage System Jobs Configure User Email Settings Post-Installation TasksDelete Records Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Using theDisaster Recovery Outlook Using the Command Line Command LineManage SQL Databases Using Microsoft Dynamics CRM for Deploy Microsoft Dynamics CRM OnlineTroubleshooting Outlook with Offline Capability Describe the hardware and softwareConfigure Tracing Install Microsoft Dynamics CRM for requirements for the Microsoft SQL Server.Update Microsoft Dynamics CRM Outlook. Identify the components that are installedManage Data Encryption Identify the deployment methods for during Microsoft Dynamics CRM ServerBest Practices Analyzer (BPA) installing Microsoft Dynamics CRM for Setup.VSS Writer Service for Microsoft Dynamics Outlook. Review the options for creating theCRM Install Microsoft Dynamics CRM for Microsoft Dynamics CRM Server website.Marketplace Outlook. Review the rights required to installExamine how to manage system jobs. Configure Microsoft Dynamics CRM for Microsoft Dynamics CRM Server.Show how to delete records using the Bulk Outlook to connect to Microsoft Install Microsoft Dynamics CRM Server.Delete Wizard. Dynamics CRM organizations. Review installation troubleshooting andDiscuss areas to consider for a disaster Configure user settings and options identify known issues.recovery plan. related to emails. Identify the tasks and configurationDescribe tasks in Microsoft SQL Server that Install Microsoft Dynamics CRM for settings that are completed after thecan improve performance. Outlook using the command line. installation of Microsoft Dynamics CRMReview ways to troubleshoot and diagnose Review how Microsoft Dynamics CRM for Server.problems and monitor performance. Outlook with offline capability works and Describe how to install Microsoft DynamicsExamine how to configure tracing. how to configure the offline database. CRM using the command line.Describe how to update Microsoft Dynamics Requirements for Configuring an Describe how sample data can be added


CRM. Internet-Facing Deployment to a Microsoft Dynamics CRMExamine data encryption. Certificates implementation.Describe the Best Practices Analyzer. Install Active Directory Federation Microsoft Dynamics CRM ReportingDescribe the VSS Writer Service for Services ExtensionsMicrosoft Dynamics CRM. Configure AD FS Requirements for Microsoft DynamicsExamine the Microsoft Dynamics Configure Claims-Based Authentication CRM Reporting Extensionsmarketplace. Configure an IFD Microsoft Dynamics CRM Report AuthoringNetwork Load Balancing Describe the requirements for configuring ExtensionClustering Microsoft SQL Server an IFD. Install Microsoft Dynamics CRM ReportingOther SQL Server High-Availability Solutions Review the certificates required for an ExtensionsHigh-Availability Options for Other IFD. Review when Microsoft Dynamics CRMSupporting Components Identify the steps to install Active Reporting Extensions is required.

Directory Federation Service. Identify the requirements for installingReview the Active Directory Federation Microsoft Dynamic CRM Reporting

line Service configuration steps. Extensions.On-Premises Licensing Model Review the steps to configure Review when Microsoft Dynamics CRMOnline Licensing Model claims-based authentication in Microsoft Report Authoring Extension is required.Supporting Technologies Dynamics CRM. Deployment AdministratorsMicrosoft Dynamics CRM Server Review the steps to configure an IFD in Create a New OrganizationAccessing Microsoft Dynamics CRM Microsoft Dynamics CRM. Manage Existing OrganizationsMicrosoft Dynamics CRM for Office Outlook Manage System Jobs Manage ServersManaging Emails Delete Records Configure Access from the InternetMicrosoft Dynamics CRM Reporting Disaster Recovery Update Web AddressesExtensions Manage SQL Databases View License InformationMicrosoft Dynamics CRM Language Packs Troubleshooting Upgrade the Microsoft Dynamics CRMPlanning Overview Configure Tracing EditionDescribe the licensing model and client Update Microsoft Dynamics CRM Redeploy Microsoft Dynamics CRMaccess license types. Manage Data Encryption Import OrganizationsProvide an overview of the supporting Best Practices Analyzer (BPA) Administer the Deployment Usingtechnologies. VSS Writer Service for Microsoft Windows PowerShellExamine the role of the Microsoft Dynamics Dynamics CRM Review the steps to create newCRM Server in a Microsoft Dynamics CRM Marketplace organizations.deployment. Examine how to manage system jobs. Describe the management tasks forDescribe the ways to access Microsoft Show how to delete records using the existing organizations.Dynamics CRM. Bulk Delete Wizard. Describe how to add an existingIdentify the differences between the two Discuss areas to consider for a disaster organization database to the deployment.modes of Microsoft Dynamics CRM for recovery plan. Review Microsoft Dynamics CRM ServerOffice Outlook. Describe tasks in Microsoft SQL Server management tasks.Review the options for managing emails. that can improve performance. Describe how to update the MicrosoftReview the role of Microsoft Dynamics CRM Review ways to troubleshoot and Dynamics CRM web addresses.Reporting Extensions. diagnose problems and monitor Review Microsoft Dynamics CRM licenseReview the role of Microsoft Dynamics CRM performance. information.Language Packs. Examine how to configure tracing. Describe the Microsoft Dynamics CRMMicrosoft SQL Server Requirements Describe how to update Microsoft Edition upgrade options.Active Directory Requirements Dynamics CRM. Explore why the redeployment of MicrosoftComponents Installed During Server Setup Examine data encryption. Dynamics CRM is required.Microsoft Dynamics CRM Website Describe the Best Practices Analyzer. Examine Windows PowerShell forRequired Installation Rights for Microsoft Describe the VSS Writer Service for performing deployment commands.Dynamics CRM Server Microsoft Dynamics CRM. Base and Extension Table MergeSupported Server Topologies Examine the Microsoft Dynamics Upgrade Process PhasesInstall Microsoft Dynamics CRM Server marketplace. Phase 1 – Prepare to UpgradeInstallation Troubleshooting Network Load Balancing Phase 2 – Establish the Test EnvironmentPost-Installation Tasks Clustering Microsoft SQL Server Phase 3 – Upgrade and Validate the TestInstall Microsoft Dynamics CRM Using the Other SQL Server High-Availability EnvironmentCommand Line Solutions Phase 4 – Upgrade and Validate theDeploy Microsoft Dynamics CRM Online High-Availability Options for Other Production DeploymentDescribe the hardware and software Supporting Components Perform an In-Place Upgrade of Microsoftrequirements for the Microsoft SQL Server. Dynamics CRM 2011 ServerIdentify the components that are installed Perform a Migration Using the Sameduring Microsoft Dynamics CRM Server line Instance of SQL ServerSetup. On-Premises Licensing Model Perform a Migration Using a New InstanceReview the options for creating the Microsoft Online Licensing Model of SQL ServerDynamics CRM Server website. Supporting Technologies Upgrade the Microsoft Dynamics CRMReview the rights required to install Microsoft Dynamics CRM Server 2011 Email RouterMicrosoft Dynamics CRM Server. Accessing Microsoft Dynamics CRM Plan the Upgrade of Microsoft DynamicsInstall Microsoft Dynamics CRM Server. Microsoft Dynamics CRM for Office CRM 2011 for Outlook


Review installation troubleshooting and Outlook Upgrade Microsoft Dynamics CRM 2011identify known issues. Managing Emails for OutlookIdentify the tasks and configuration settings Microsoft Dynamics CRM Reporting Describe the base and extension tablethat are completed after the installation of Extensions merge processMicrosoft Dynamics CRM Server. Microsoft Dynamics CRM Language Review the high-level phases of anDescribe how to install Microsoft Dynamics Packs upgrade process.CRM using the command line. Planning Overview Explain the need for a test environment.Describe how sample data can be added to Describe the licensing model and client Identify the need to validate an upgrade ofa Microsoft Dynamics CRM implementation. access license types. a test environment.Microsoft Dynamics CRM Reporting Provide an overview of the supporting Review the upgrade of the productionExtensions technologies. deployment.Requirements for Microsoft Dynamics CRM Examine the role of the Microsoft Describe an in-place upgrade of MicrosoftReporting Extensions Dynamics CRM Server in a Microsoft Dynamics CRM.Microsoft Dynamics CRM Report Authoring Dynamics CRM deployment. Describe a migration upgrade of MicrosoftExtension Describe the ways to access Microsoft Dynamics CRM.Install Microsoft Dynamics CRM Reporting Dynamics CRM. Describe the upgrade of the MicrosoftExtensions Identify the differences between the two Dynamics CRM Email Router.Review when Microsoft Dynamics CRM modes of Microsoft Dynamics CRM for Email Tracking and CorrelationReporting Extensions is required. Office Outlook. Mailbox MonitoringIdentify the requirements for installing Review the options for managing emails. Synchronization MethodsMicrosoft Dynamic CRM Reporting Review the role of Microsoft Dynamics Email Address ApprovalExtensions. CRM Reporting Extensions. Overview of the Email RouterReview when Microsoft Dynamics CRM Review the role of Microsoft Dynamics Install the Email Router and RuleReport Authoring Extension is required. CRM Language Packs. Deployment WizardDeployment Administrators Microsoft SQL Server Requirements Configure the Email RouterCreate a New Organization Active Directory Requirements Set Up a Forward Mailbox for the EmailManage Existing Organizations Components Installed During Server RouterManage Servers Setup Deploy Inbox RulesConfigure Access from the Internet Microsoft Dynamics CRM Website Install the Email Router on MultipleUpdate Web Addresses Required Installation Rights for Microsoft ComputersView License Information Dynamics CRM Server TroubleshootingUpgrade the Microsoft Dynamics CRM Supported Server Topologies Overview of Server-Side SynchronizationEdition Install Microsoft Dynamics CRM Server Configure Server-Side SynchronizationRedeploy Microsoft Dynamics CRM Installation Troubleshooting Set Up a Forward Mailbox for Server-SideImport Organizations Post-Installation Tasks SynchronizationAdminister the Deployment Using Windows Install Microsoft Dynamics CRM Using Migrate Email Router SettingsPowerShell the Command Line Email Integration Service RoleReview the steps to create new Deploy Microsoft Dynamics CRM Online Test Email Configurationorganizations. Describe the hardware and software Synchronize Appointments, Contacts, andDescribe the management tasks for existing requirements for the Microsoft SQL Tasksorganizations. Server. Explain email tracking and correlation.Describe how to add an existing organization Identify the components that are installed Discover how mailboxes are monitored.database to the deployment. during Microsoft Dynamics CRM Server Describe the purpose of MicrosoftReview Microsoft Dynamics CRM Server Setup. Dynamics CRM mailbox records.management tasks. Review the options for creating the Examine the email synchronizationDescribe how to update the Microsoft Microsoft Dynamics CRM Server website. options.Dynamics CRM web addresses. Review the rights required to install Review the requirement to approve emailReview Microsoft Dynamics CRM license Microsoft Dynamics CRM Server. addresses.information. Install Microsoft Dynamics CRM Server. Explain the role of the Microsoft DynamicsDescribe the Microsoft Dynamics CRM Review installation troubleshooting and CRM Email Router.Edition upgrade options. identify known issues. Install the Microsoft Dynamics CRM EmailExplore why the redeployment of Microsoft Identify the tasks and configuration Router.Dynamics CRM is required. settings that are completed after the Review the Email Router configurationExamine Windows PowerShell for installation of Microsoft Dynamics CRM options.performing deployment commands. Server. Create a forward mailbox.Base and Extension Table Merge Describe how to install Microsoft Review the purpose of deployingUpgrade Process Phases Dynamics CRM using the command line. forwarding rules.Phase 1 – Prepare to Upgrade Describe how sample data can be added Review options for installing the EmailPhase 2 – Establish the Test Environment to a Microsoft Dynamics CRM Router on multiple computers.Phase 3 – Upgrade and Validate the Test implementation. Review troubleshooting tips.Environment Microsoft Dynamics CRM Reporting Describe the role of Server-SidePhase 4 – Upgrade and Validate the Extensions Synchronization.Production Deployment Requirements for Microsoft Dynamics Configure Server-Side Synchronization.Perform an In-Place Upgrade of Microsoft CRM Reporting Extensions Test Server-Side Synchronization settings.Dynamics CRM 2011 Server Microsoft Dynamics CRM Report Installation RequirementsPerform a Migration Using the Same Authoring Extension Deployment Methods


Instance of SQL Server Install Microsoft Dynamics CRM Install Microsoft Dynamics CRM forPerform a Migration Using a New Instance Reporting Extensions Outlookof SQL Server Review when Microsoft Dynamics CRM Configure Microsoft Dynamics CRM forUpgrade the Microsoft Dynamics CRM 2011 Reporting Extensions is required. OutlookEmail Router Identify the requirements for installing Configure User Email SettingsPlan the Upgrade of Microsoft Dynamics Microsoft Dynamic CRM Reporting Install Microsoft Dynamics CRM forCRM 2011 for Outlook Extensions. Outlook Using the Command LineUpgrade Microsoft Dynamics CRM 2011 for Review when Microsoft Dynamics CRM Using Microsoft Dynamics CRM forOutlook Report Authoring Extension is required. Outlook with Offline CapabilityDescribe the base and extension table Deployment Administrators Install Microsoft Dynamics CRM formerge process Create a New Organization Outlook.Review the high-level phases of an upgrade Manage Existing Organizations Identify the deployment methods forprocess. Manage Servers installing Microsoft Dynamics CRM forExplain the need for a test environment. Configure Access from the Internet Outlook.Identify the need to validate an upgrade of a Update Web Addresses Install Microsoft Dynamics CRM fortest environment. View License Information Outlook.Review the upgrade of the production Upgrade the Microsoft Dynamics CRM Configure Microsoft Dynamics CRM fordeployment. Edition Outlook to connect to Microsoft DynamicsDescribe an in-place upgrade of Microsoft Redeploy Microsoft Dynamics CRM CRM organizations.Dynamics CRM. Import Organizations Configure user settings and options relatedDescribe a migration upgrade of Microsoft Administer the Deployment Using to emails.Dynamics CRM. Windows PowerShell Install Microsoft Dynamics CRM forDescribe the upgrade of the Microsoft Review the steps to create new Outlook using the command line.Dynamics CRM Email Router. organizations. Review how Microsoft Dynamics CRM forEmail Tracking and Correlation Describe the management tasks for Outlook with offline capability works andMailbox Monitoring existing organizations. how to configure the offline database.Synchronization Methods Describe how to add an existing Requirements for Configuring anEmail Address Approval organization database to the deployment. Internet-Facing DeploymentOverview of the Email Router Review Microsoft Dynamics CRM Server CertificatesInstall the Email Router and Rule management tasks. Install Active Directory Federation ServicesDeployment Wizard Describe how to update the Microsoft Configure AD FSConfigure the Email Router Dynamics CRM web addresses. Configure Claims-Based AuthenticationSet Up a Forward Mailbox for the Email Review Microsoft Dynamics CRM license Configure an IFDRouter information. Describe the requirements for configuringDeploy Inbox Rules Describe the Microsoft Dynamics CRM an IFD.Install the Email Router on Multiple Edition upgrade options. Review the certificates required for an IFD.Computers Explore why the redeployment of Identify the steps to install Active DirectoryTroubleshooting Microsoft Dynamics CRM is required. Federation Service.Overview of Server-Side Synchronization Examine Windows PowerShell for Review the Active Directory FederationConfigure Server-Side Synchronization performing deployment commands. Service configuration steps.Set Up a Forward Mailbox for Server-Side Base and Extension Table Merge Review the steps to configureSynchronization Upgrade Process Phases claims-based authentication in MicrosoftMigrate Email Router Settings Phase 1 – Prepare to Upgrade Dynamics CRM.Email Integration Service Role Phase 2 – Establish the Test Review the steps to configure an IFD inTest Email Configuration Environment Microsoft Dynamics CRM.Synchronize Appointments, Contacts, and Phase 3 – Upgrade and Validate the Test Manage System JobsTasks Environment Delete RecordsExplain email tracking and correlation. Phase 4 – Upgrade and Validate the Disaster RecoveryDiscover how mailboxes are monitored. Production Deployment Manage SQL DatabasesDescribe the purpose of Microsoft Dynamics Perform an In-Place Upgrade of Microsoft TroubleshootingCRM mailbox records. Dynamics CRM 2011 Server Configure TracingExamine the email synchronization options. Perform a Migration Using the Same Update Microsoft Dynamics CRMReview the requirement to approve email Instance of SQL Server Manage Data Encryptionaddresses. Perform a Migration Using a New Best Practices Analyzer (BPA)Explain the role of the Microsoft Dynamics Instance of SQL Server VSS Writer Service for Microsoft DynamicsCRM Email Router. Upgrade the Microsoft Dynamics CRM CRMInstall the Microsoft Dynamics CRM Email 2011 Email Router MarketplaceRouter. Plan the Upgrade of Microsoft Dynamics Examine how to manage system jobs.Review the Email Router configuration CRM 2011 for Outlook Show how to delete records using the Bulkoptions. Upgrade Microsoft Dynamics CRM 2011 Delete Wizard.Create a forward mailbox. for Outlook Discuss areas to consider for a disasterReview the purpose of deploying forwarding Describe the base and extension table recovery plan.rules. merge process Describe tasks in Microsoft SQL ServerReview options for installing the Email Review the high-level phases of an that can improve performance.Router on multiple computers. upgrade process. Review ways to troubleshoot and diagnoseReview troubleshooting tips. Explain the need for a test environment. problems and monitor performance.


Describe the role of Server-Side Identify the need to validate an upgrade Examine how to configure tracing.Synchronization. of a test environment. Describe how to update MicrosoftConfigure Server-Side Synchronization. Review the upgrade of the production Dynamics CRM.Test Server-Side Synchronization settings. deployment. Examine data encryption.Installation Requirements Describe an in-place upgrade of Microsoft Describe the Best Practices Analyzer.Deployment Methods Dynamics CRM. Describe the VSS Writer Service forInstall Microsoft Dynamics CRM for Outlook Describe a migration upgrade of Microsoft Dynamics CRM.Configure Microsoft Dynamics CRM for Microsoft Dynamics CRM. Examine the Microsoft DynamicsOutlook Describe the upgrade of the Microsoft marketplace.Configure User Email Settings Dynamics CRM Email Router. Network Load BalancingInstall Microsoft Dynamics CRM for Outlook Email Tracking and Correlation Clustering Microsoft SQL ServerUsing the Command Line Mailbox Monitoring Other SQL Server High-AvailabilityUsing Microsoft Dynamics CRM for Outlook Synchronization Methods Solutionswith Offline Capability Email Address Approval High-Availability Options for OtherInstall Microsoft Dynamics CRM for Outlook. Overview of the Email Router Supporting ComponentsIdentify the deployment methods for Install the Email Router and Ruleinstalling Microsoft Dynamics CRM for Deployment WizardOutlook. Configure the Email Router lineInstall Microsoft Dynamics CRM for Outlook. Set Up a Forward Mailbox for the Email On-Premises Licensing ModelConfigure Microsoft Dynamics CRM for Router Online Licensing ModelOutlook to connect to Microsoft Dynamics Deploy Inbox Rules Supporting TechnologiesCRM organizations. Install the Email Router on Multiple Microsoft Dynamics CRM ServerConfigure user settings and options related Computers Accessing Microsoft Dynamics CRMto emails. Troubleshooting Microsoft Dynamics CRM for OfficeInstall Microsoft Dynamics CRM for Outlook Overview of Server-Side Synchronization Outlookusing the command line. Configure Server-Side Synchronization Managing EmailsReview how Microsoft Dynamics CRM for Set Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM ReportingOutlook with offline capability works and how Synchronization Extensionsto configure the offline database. Migrate Email Router Settings Microsoft Dynamics CRM Language PacksRequirements for Configuring an Email Integration Service Role Planning OverviewInternet-Facing Deployment Test Email Configuration Describe the licensing model and clientCertificates Synchronize Appointments, Contacts, access license types.Install Active Directory Federation Services and Tasks Provide an overview of the supportingConfigure AD FS Explain email tracking and correlation. technologies.Configure Claims-Based Authentication Discover how mailboxes are monitored. Examine the role of the MicrosoftConfigure an IFD Describe the purpose of Microsoft Dynamics CRM Server in a MicrosoftDescribe the requirements for configuring an Dynamics CRM mailbox records. Dynamics CRM deployment.IFD. Examine the email synchronization Describe the ways to access MicrosoftReview the certificates required for an IFD. options. Dynamics CRM.Identify the steps to install Active Directory Review the requirement to approve email Identify the differences between the twoFederation Service. addresses. modes of Microsoft Dynamics CRM forReview the Active Directory Federation Explain the role of the Microsoft Office Outlook.Service configuration steps. Dynamics CRM Email Router. Review the options for managing emails.Review the steps to configure claims-based Install the Microsoft Dynamics CRM Review the role of Microsoft Dynamicsauthentication in Microsoft Dynamics CRM. Email Router. CRM Reporting Extensions.Review the steps to configure an IFD in Review the Email Router configuration Review the role of Microsoft DynamicsMicrosoft Dynamics CRM. options. CRM Language Packs.Manage System Jobs Create a forward mailbox. Microsoft SQL Server RequirementsDelete Records Review the purpose of deploying Active Directory RequirementsDisaster Recovery forwarding rules. Components Installed During Server SetupManage SQL Databases Review options for installing the Email Microsoft Dynamics CRM WebsiteTroubleshooting Router on multiple computers. Required Installation Rights for MicrosoftConfigure Tracing Review troubleshooting tips. Dynamics CRM ServerUpdate Microsoft Dynamics CRM Describe the role of Server-Side Supported Server TopologiesManage Data Encryption Synchronization. Install Microsoft Dynamics CRM ServerBest Practices Analyzer (BPA) Configure Server-Side Synchronization. Installation TroubleshootingVSS Writer Service for Microsoft Dynamics Test Server-Side Synchronization Post-Installation TasksCRM settings. Install Microsoft Dynamics CRM Using theMarketplace Installation Requirements Command LineExamine how to manage system jobs. Deployment Methods Deploy Microsoft Dynamics CRM OnlineShow how to delete records using the Bulk Install Microsoft Dynamics CRM for Describe the hardware and softwareDelete Wizard. Outlook requirements for the Microsoft SQL Server.Discuss areas to consider for a disaster Configure Microsoft Dynamics CRM for Identify the components that are installedrecovery plan. Outlook during Microsoft Dynamics CRM ServerDescribe tasks in Microsoft SQL Server that Configure User Email Settings Setup.can improve performance. Install Microsoft Dynamics CRM for Review the options for creating the


Review ways to troubleshoot and diagnose Outlook Using the Command Line Microsoft Dynamics CRM Server website.problems and monitor performance. Using Microsoft Dynamics CRM for Review the rights required to installExamine how to configure tracing. Outlook with Offline Capability Microsoft Dynamics CRM Server.Describe how to update Microsoft Dynamics Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Server.CRM. Outlook. Review installation troubleshooting andExamine data encryption. Identify the deployment methods for identify known issues.Describe the Best Practices Analyzer. installing Microsoft Dynamics CRM for Identify the tasks and configurationDescribe the VSS Writer Service for Outlook. settings that are completed after theMicrosoft Dynamics CRM. Install Microsoft Dynamics CRM for installation of Microsoft Dynamics CRMExamine the Microsoft Dynamics Outlook. Server.marketplace. Configure Microsoft Dynamics CRM for Describe how to install Microsoft DynamicsNetwork Load Balancing Outlook to connect to Microsoft CRM using the command line.Clustering Microsoft SQL Server Dynamics CRM organizations. Describe how sample data can be addedOther SQL Server High-Availability Solutions Configure user settings and options to a Microsoft Dynamics CRMHigh-Availability Options for Other related to emails. implementation.Supporting Components Install Microsoft Dynamics CRM for Microsoft Dynamics CRM Reporting

Outlook using the command line. ExtensionsReview how Microsoft Dynamics CRM for Requirements for Microsoft Dynamics

line Outlook with offline capability works and CRM Reporting ExtensionsOn-Premises Licensing Model how to configure the offline database. Microsoft Dynamics CRM Report AuthoringOnline Licensing Model Requirements for Configuring an ExtensionSupporting Technologies Internet-Facing Deployment Install Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM Server Certificates ExtensionsAccessing Microsoft Dynamics CRM Install Active Directory Federation Review when Microsoft Dynamics CRMMicrosoft Dynamics CRM for Office Outlook Services Reporting Extensions is required.Managing Emails Configure AD FS Identify the requirements for installingMicrosoft Dynamics CRM Reporting Configure Claims-Based Authentication Microsoft Dynamic CRM ReportingExtensions Configure an IFD Extensions.Microsoft Dynamics CRM Language Packs Describe the requirements for configuring Review when Microsoft Dynamics CRMPlanning Overview an IFD. Report Authoring Extension is required.Describe the licensing model and client Review the certificates required for an Deployment Administratorsaccess license types. IFD. Create a New OrganizationProvide an overview of the supporting Identify the steps to install Active Manage Existing Organizationstechnologies. Directory Federation Service. Manage ServersExamine the role of the Microsoft Dynamics Review the Active Directory Federation Configure Access from the InternetCRM Server in a Microsoft Dynamics CRM Service configuration steps. Update Web Addressesdeployment. Review the steps to configure View License InformationDescribe the ways to access Microsoft claims-based authentication in Microsoft Upgrade the Microsoft Dynamics CRMDynamics CRM. Dynamics CRM. EditionIdentify the differences between the two Review the steps to configure an IFD in Redeploy Microsoft Dynamics CRMmodes of Microsoft Dynamics CRM for Microsoft Dynamics CRM. Import OrganizationsOffice Outlook. Manage System Jobs Administer the Deployment UsingReview the options for managing emails. Delete Records Windows PowerShellReview the role of Microsoft Dynamics CRM Disaster Recovery Review the steps to create newReporting Extensions. Manage SQL Databases organizations.Review the role of Microsoft Dynamics CRM Troubleshooting Describe the management tasks forLanguage Packs. Configure Tracing existing organizations.Microsoft SQL Server Requirements Update Microsoft Dynamics CRM Describe how to add an existingActive Directory Requirements Manage Data Encryption organization database to the deployment.Components Installed During Server Setup Best Practices Analyzer (BPA) Review Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM Website VSS Writer Service for Microsoft management tasks.Required Installation Rights for Microsoft Dynamics CRM Describe how to update the MicrosoftDynamics CRM Server Marketplace Dynamics CRM web addresses.Supported Server Topologies Examine how to manage system jobs. Review Microsoft Dynamics CRM licenseInstall Microsoft Dynamics CRM Server Show how to delete records using the information.Installation Troubleshooting Bulk Delete Wizard. Describe the Microsoft Dynamics CRMPost-Installation Tasks Discuss areas to consider for a disaster Edition upgrade options.Install Microsoft Dynamics CRM Using the recovery plan. Explore why the redeployment of MicrosoftCommand Line Describe tasks in Microsoft SQL Server Dynamics CRM is required.Deploy Microsoft Dynamics CRM Online that can improve performance. Examine Windows PowerShell forDescribe the hardware and software Review ways to troubleshoot and performing deployment commands.requirements for the Microsoft SQL Server. diagnose problems and monitor Base and Extension Table MergeIdentify the components that are installed performance. Upgrade Process Phasesduring Microsoft Dynamics CRM Server Examine how to configure tracing. Phase 1 – Prepare to UpgradeSetup. Describe how to update Microsoft Phase 2 – Establish the Test EnvironmentReview the options for creating the Microsoft Dynamics CRM. Phase 3 – Upgrade and Validate the Test


Dynamics CRM Server website. Examine data encryption. EnvironmentReview the rights required to install Describe the Best Practices Analyzer. Phase 4 – Upgrade and Validate theMicrosoft Dynamics CRM Server. Describe the VSS Writer Service for Production DeploymentInstall Microsoft Dynamics CRM Server. Microsoft Dynamics CRM. Perform an In-Place Upgrade of MicrosoftReview installation troubleshooting and Examine the Microsoft Dynamics Dynamics CRM 2011 Serveridentify known issues. marketplace. Perform a Migration Using the SameIdentify the tasks and configuration settings Network Load Balancing Instance of SQL Serverthat are completed after the installation of Clustering Microsoft SQL Server Perform a Migration Using a New InstanceMicrosoft Dynamics CRM Server. Other SQL Server High-Availability of SQL ServerDescribe how to install Microsoft Dynamics Solutions Upgrade the Microsoft Dynamics CRMCRM using the command line. High-Availability Options for Other 2011 Email RouterDescribe how sample data can be added to Supporting Components Plan the Upgrade of Microsoft Dynamicsa Microsoft Dynamics CRM implementation. CRM 2011 for OutlookMicrosoft Dynamics CRM Reporting Upgrade Microsoft Dynamics CRM 2011Extensions line for OutlookRequirements for Microsoft Dynamics CRM On-Premises Licensing Model Describe the base and extension tableReporting Extensions Online Licensing Model merge processMicrosoft Dynamics CRM Report Authoring Supporting Technologies Review the high-level phases of anExtension Microsoft Dynamics CRM Server upgrade process.Install Microsoft Dynamics CRM Reporting Accessing Microsoft Dynamics CRM Explain the need for a test environment.Extensions Microsoft Dynamics CRM for Office Identify the need to validate an upgrade ofReview when Microsoft Dynamics CRM Outlook a test environment.Reporting Extensions is required. Managing Emails Review the upgrade of the productionIdentify the requirements for installing Microsoft Dynamics CRM Reporting deployment.Microsoft Dynamic CRM Reporting Extensions Describe an in-place upgrade of MicrosoftExtensions. Microsoft Dynamics CRM Language Dynamics CRM.Review when Microsoft Dynamics CRM Packs Describe a migration upgrade of MicrosoftReport Authoring Extension is required. Planning Overview Dynamics CRM.Deployment Administrators Describe the licensing model and client Describe the upgrade of the MicrosoftCreate a New Organization access license types. Dynamics CRM Email Router.Manage Existing Organizations Provide an overview of the supporting Email Tracking and CorrelationManage Servers technologies. Mailbox MonitoringConfigure Access from the Internet Examine the role of the Microsoft Synchronization MethodsUpdate Web Addresses Dynamics CRM Server in a Microsoft Email Address ApprovalView License Information Dynamics CRM deployment. Overview of the Email RouterUpgrade the Microsoft Dynamics CRM Describe the ways to access Microsoft Install the Email Router and RuleEdition Dynamics CRM. Deployment WizardRedeploy Microsoft Dynamics CRM Identify the differences between the two Configure the Email RouterImport Organizations modes of Microsoft Dynamics CRM for Set Up a Forward Mailbox for the EmailAdminister the Deployment Using Windows Office Outlook. RouterPowerShell Review the options for managing emails. Deploy Inbox RulesReview the steps to create new Review the role of Microsoft Dynamics Install the Email Router on Multipleorganizations. CRM Reporting Extensions. ComputersDescribe the management tasks for existing Review the role of Microsoft Dynamics Troubleshootingorganizations. CRM Language Packs. Overview of Server-Side SynchronizationDescribe how to add an existing organization Microsoft SQL Server Requirements Configure Server-Side Synchronizationdatabase to the deployment. Active Directory Requirements Set Up a Forward Mailbox for Server-SideReview Microsoft Dynamics CRM Server Components Installed During Server Synchronizationmanagement tasks. Setup Migrate Email Router SettingsDescribe how to update the Microsoft Microsoft Dynamics CRM Website Email Integration Service RoleDynamics CRM web addresses. Required Installation Rights for Microsoft Test Email ConfigurationReview Microsoft Dynamics CRM license Dynamics CRM Server Synchronize Appointments, Contacts, andinformation. Supported Server Topologies TasksDescribe the Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server Explain email tracking and correlation.Edition upgrade options. Installation Troubleshooting Discover how mailboxes are monitored.Explore why the redeployment of Microsoft Post-Installation Tasks Describe the purpose of MicrosoftDynamics CRM is required. Install Microsoft Dynamics CRM Using Dynamics CRM mailbox records.Examine Windows PowerShell for the Command Line Examine the email synchronizationperforming deployment commands. Deploy Microsoft Dynamics CRM Online options.Base and Extension Table Merge Describe the hardware and software Review the requirement to approve emailUpgrade Process Phases requirements for the Microsoft SQL addresses.Phase 1 – Prepare to Upgrade Server. Explain the role of the Microsoft DynamicsPhase 2 – Establish the Test Environment Identify the components that are installed CRM Email Router.Phase 3 – Upgrade and Validate the Test during Microsoft Dynamics CRM Server Install the Microsoft Dynamics CRM EmailEnvironment Setup. Router.Phase 4 – Upgrade and Validate the Review the options for creating the Review the Email Router configuration


Production Deployment Microsoft Dynamics CRM Server website. options.Perform an In-Place Upgrade of Microsoft Review the rights required to install Create a forward mailbox.Dynamics CRM 2011 Server Microsoft Dynamics CRM Server. Review the purpose of deployingPerform a Migration Using the Same Install Microsoft Dynamics CRM Server. forwarding rules.Instance of SQL Server Review installation troubleshooting and Review options for installing the EmailPerform a Migration Using a New Instance identify known issues. Router on multiple computers.of SQL Server Identify the tasks and configuration Review troubleshooting tips.Upgrade the Microsoft Dynamics CRM 2011 settings that are completed after the Describe the role of Server-SideEmail Router installation of Microsoft Dynamics CRM Synchronization.Plan the Upgrade of Microsoft Dynamics Server. Configure Server-Side Synchronization.CRM 2011 for Outlook Describe how to install Microsoft Test Server-Side Synchronization settings.Upgrade Microsoft Dynamics CRM 2011 for Dynamics CRM using the command line. Installation RequirementsOutlook Describe how sample data can be added Deployment MethodsDescribe the base and extension table to a Microsoft Dynamics CRM Install Microsoft Dynamics CRM formerge process implementation. OutlookReview the high-level phases of an upgrade Microsoft Dynamics CRM Reporting Configure Microsoft Dynamics CRM forprocess. Extensions OutlookExplain the need for a test environment. Requirements for Microsoft Dynamics Configure User Email SettingsIdentify the need to validate an upgrade of a CRM Reporting Extensions Install Microsoft Dynamics CRM fortest environment. Microsoft Dynamics CRM Report Outlook Using the Command LineReview the upgrade of the production Authoring Extension Using Microsoft Dynamics CRM fordeployment. Install Microsoft Dynamics CRM Outlook with Offline CapabilityDescribe an in-place upgrade of Microsoft Reporting Extensions Install Microsoft Dynamics CRM forDynamics CRM. Review when Microsoft Dynamics CRM Outlook.Describe a migration upgrade of Microsoft Reporting Extensions is required. Identify the deployment methods forDynamics CRM. Identify the requirements for installing installing Microsoft Dynamics CRM forDescribe the upgrade of the Microsoft Microsoft Dynamic CRM Reporting Outlook.Dynamics CRM Email Router. Extensions. Install Microsoft Dynamics CRM forEmail Tracking and Correlation Review when Microsoft Dynamics CRM Outlook.Mailbox Monitoring Report Authoring Extension is required. Configure Microsoft Dynamics CRM forSynchronization Methods Deployment Administrators Outlook to connect to Microsoft DynamicsEmail Address Approval Create a New Organization CRM organizations.Overview of the Email Router Manage Existing Organizations Configure user settings and options relatedInstall the Email Router and Rule Manage Servers to emails.Deployment Wizard Configure Access from the Internet Install Microsoft Dynamics CRM forConfigure the Email Router Update Web Addresses Outlook using the command line.Set Up a Forward Mailbox for the Email View License Information Review how Microsoft Dynamics CRM forRouter Upgrade the Microsoft Dynamics CRM Outlook with offline capability works andDeploy Inbox Rules Edition how to configure the offline database.Install the Email Router on Multiple Redeploy Microsoft Dynamics CRM Requirements for Configuring anComputers Import Organizations Internet-Facing DeploymentTroubleshooting Administer the Deployment Using CertificatesOverview of Server-Side Synchronization Windows PowerShell Install Active Directory Federation ServicesConfigure Server-Side Synchronization Review the steps to create new Configure AD FSSet Up a Forward Mailbox for Server-Side organizations. Configure Claims-Based AuthenticationSynchronization Describe the management tasks for Configure an IFDMigrate Email Router Settings existing organizations. Describe the requirements for configuringEmail Integration Service Role Describe how to add an existing an IFD.Test Email Configuration organization database to the deployment. Review the certificates required for an IFD.Synchronize Appointments, Contacts, and Review Microsoft Dynamics CRM Server Identify the steps to install Active DirectoryTasks management tasks. Federation Service.Explain email tracking and correlation. Describe how to update the Microsoft Review the Active Directory FederationDiscover how mailboxes are monitored. Dynamics CRM web addresses. Service configuration steps.Describe the purpose of Microsoft Dynamics Review Microsoft Dynamics CRM license Review the steps to configureCRM mailbox records. information. claims-based authentication in MicrosoftExamine the email synchronization options. Describe the Microsoft Dynamics CRM Dynamics CRM.Review the requirement to approve email Edition upgrade options. Review the steps to configure an IFD inaddresses. Explore why the redeployment of Microsoft Dynamics CRM.Explain the role of the Microsoft Dynamics Microsoft Dynamics CRM is required. Manage System JobsCRM Email Router. Examine Windows PowerShell for Delete RecordsInstall the Microsoft Dynamics CRM Email performing deployment commands. Disaster RecoveryRouter. Base and Extension Table Merge Manage SQL DatabasesReview the Email Router configuration Upgrade Process Phases Troubleshootingoptions. Phase 1 – Prepare to Upgrade Configure TracingCreate a forward mailbox. Phase 2 – Establish the Test Update Microsoft Dynamics CRMReview the purpose of deploying forwarding Environment Manage Data Encryption


rules. Phase 3 – Upgrade and Validate the Test Best Practices Analyzer (BPA)Review options for installing the Email Environment VSS Writer Service for Microsoft DynamicsRouter on multiple computers. Phase 4 – Upgrade and Validate the CRMReview troubleshooting tips. Production Deployment MarketplaceDescribe the role of Server-Side Perform an In-Place Upgrade of Microsoft Examine how to manage system jobs.Synchronization. Dynamics CRM 2011 Server Show how to delete records using the BulkConfigure Server-Side Synchronization. Perform a Migration Using the Same Delete Wizard.Test Server-Side Synchronization settings. Instance of SQL Server Discuss areas to consider for a disasterInstallation Requirements Perform a Migration Using a New recovery plan.Deployment Methods Instance of SQL Server Describe tasks in Microsoft SQL ServerInstall Microsoft Dynamics CRM for Outlook Upgrade the Microsoft Dynamics CRM that can improve performance.Configure Microsoft Dynamics CRM for 2011 Email Router Review ways to troubleshoot and diagnoseOutlook Plan the Upgrade of Microsoft Dynamics problems and monitor performance.Configure User Email Settings CRM 2011 for Outlook Examine how to configure tracing.Install Microsoft Dynamics CRM for Outlook Upgrade Microsoft Dynamics CRM 2011 Describe how to update MicrosoftUsing the Command Line for Outlook Dynamics CRM.Using Microsoft Dynamics CRM for Outlook Describe the base and extension table Examine data encryption.with Offline Capability merge process Describe the Best Practices Analyzer.Install Microsoft Dynamics CRM for Outlook. Review the high-level phases of an Describe the VSS Writer Service forIdentify the deployment methods for upgrade process. Microsoft Dynamics CRM.installing Microsoft Dynamics CRM for Explain the need for a test environment. Examine the Microsoft DynamicsOutlook. Identify the need to validate an upgrade marketplace.Install Microsoft Dynamics CRM for Outlook. of a test environment. Network Load BalancingConfigure Microsoft Dynamics CRM for Review the upgrade of the production Clustering Microsoft SQL ServerOutlook to connect to Microsoft Dynamics deployment. Other SQL Server High-AvailabilityCRM organizations. Describe an in-place upgrade of Microsoft SolutionsConfigure user settings and options related Dynamics CRM. High-Availability Options for Otherto emails. Describe a migration upgrade of Supporting ComponentsInstall Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM.using the command line. Describe the upgrade of the MicrosoftReview how Microsoft Dynamics CRM for Dynamics CRM Email Router. lineOutlook with offline capability works and how Email Tracking and Correlation On-Premises Licensing Modelto configure the offline database. Mailbox Monitoring Online Licensing ModelRequirements for Configuring an Synchronization Methods Supporting TechnologiesInternet-Facing Deployment Email Address Approval Microsoft Dynamics CRM ServerCertificates Overview of the Email Router Accessing Microsoft Dynamics CRMInstall Active Directory Federation Services Install the Email Router and Rule Microsoft Dynamics CRM for OfficeConfigure AD FS Deployment Wizard OutlookConfigure Claims-Based Authentication Configure the Email Router Managing EmailsConfigure an IFD Set Up a Forward Mailbox for the Email Microsoft Dynamics CRM ReportingDescribe the requirements for configuring an Router ExtensionsIFD. Deploy Inbox Rules Microsoft Dynamics CRM Language PacksReview the certificates required for an IFD. Install the Email Router on Multiple Planning OverviewIdentify the steps to install Active Directory Computers Describe the licensing model and clientFederation Service. Troubleshooting access license types.Review the Active Directory Federation Overview of Server-Side Synchronization Provide an overview of the supportingService configuration steps. Configure Server-Side Synchronization technologies.Review the steps to configure claims-based Set Up a Forward Mailbox for Server-Side Examine the role of the Microsoftauthentication in Microsoft Dynamics CRM. Synchronization Dynamics CRM Server in a MicrosoftReview the steps to configure an IFD in Migrate Email Router Settings Dynamics CRM deployment.Microsoft Dynamics CRM. Email Integration Service Role Describe the ways to access MicrosoftManage System Jobs Test Email Configuration Dynamics CRM.Delete Records Synchronize Appointments, Contacts, Identify the differences between the twoDisaster Recovery and Tasks modes of Microsoft Dynamics CRM forManage SQL Databases Explain email tracking and correlation. Office Outlook.Troubleshooting Discover how mailboxes are monitored. Review the options for managing emails.Configure Tracing Describe the purpose of Microsoft Review the role of Microsoft DynamicsUpdate Microsoft Dynamics CRM Dynamics CRM mailbox records. CRM Reporting Extensions.Manage Data Encryption Examine the email synchronization Review the role of Microsoft DynamicsBest Practices Analyzer (BPA) options. CRM Language Packs.VSS Writer Service for Microsoft Dynamics Review the requirement to approve email Microsoft SQL Server RequirementsCRM addresses. Active Directory RequirementsMarketplace Explain the role of the Microsoft Components Installed During Server SetupExamine how to manage system jobs. Dynamics CRM Email Router. Microsoft Dynamics CRM WebsiteShow how to delete records using the Bulk Install the Microsoft Dynamics CRM Required Installation Rights for MicrosoftDelete Wizard. Email Router. Dynamics CRM Server


Discuss areas to consider for a disaster Review the Email Router configuration Supported Server Topologiesrecovery plan. options. Install Microsoft Dynamics CRM ServerDescribe tasks in Microsoft SQL Server that Create a forward mailbox. Installation Troubleshootingcan improve performance. Review the purpose of deploying Post-Installation TasksReview ways to troubleshoot and diagnose forwarding rules. Install Microsoft Dynamics CRM Using theproblems and monitor performance. Review options for installing the Email Command LineExamine how to configure tracing. Router on multiple computers. Deploy Microsoft Dynamics CRM OnlineDescribe how to update Microsoft Dynamics Review troubleshooting tips. Describe the hardware and softwareCRM. Describe the role of Server-Side requirements for the Microsoft SQL Server.Examine data encryption. Synchronization. Identify the components that are installedDescribe the Best Practices Analyzer. Configure Server-Side Synchronization. during Microsoft Dynamics CRM ServerDescribe the VSS Writer Service for Test Server-Side Synchronization Setup.Microsoft Dynamics CRM. settings. Review the options for creating theExamine the Microsoft Dynamics Installation Requirements Microsoft Dynamics CRM Server website.marketplace. Deployment Methods Review the rights required to installNetwork Load Balancing Install Microsoft Dynamics CRM for Microsoft Dynamics CRM Server.Clustering Microsoft SQL Server Outlook Install Microsoft Dynamics CRM Server.Other SQL Server High-Availability Solutions Configure Microsoft Dynamics CRM for Review installation troubleshooting andHigh-Availability Options for Other Outlook identify known issues.Supporting Components Configure User Email Settings Identify the tasks and configuration

Install Microsoft Dynamics CRM for settings that are completed after theOutlook Using the Command Line installation of Microsoft Dynamics CRM

line Using Microsoft Dynamics CRM for Server.On-Premises Licensing Model Outlook with Offline Capability Describe how to install Microsoft DynamicsOnline Licensing Model Install Microsoft Dynamics CRM for CRM using the command line.Supporting Technologies Outlook. Describe how sample data can be addedMicrosoft Dynamics CRM Server Identify the deployment methods for to a Microsoft Dynamics CRMAccessing Microsoft Dynamics CRM installing Microsoft Dynamics CRM for implementation.Microsoft Dynamics CRM for Office Outlook Outlook. Microsoft Dynamics CRM ReportingManaging Emails Install Microsoft Dynamics CRM for ExtensionsMicrosoft Dynamics CRM Reporting Outlook. Requirements for Microsoft DynamicsExtensions Configure Microsoft Dynamics CRM for CRM Reporting ExtensionsMicrosoft Dynamics CRM Language Packs Outlook to connect to Microsoft Microsoft Dynamics CRM Report AuthoringPlanning Overview Dynamics CRM organizations. ExtensionDescribe the licensing model and client Configure user settings and options Install Microsoft Dynamics CRM Reportingaccess license types. related to emails. ExtensionsProvide an overview of the supporting Install Microsoft Dynamics CRM for Review when Microsoft Dynamics CRMtechnologies. Outlook using the command line. Reporting Extensions is required.Examine the role of the Microsoft Dynamics Review how Microsoft Dynamics CRM for Identify the requirements for installingCRM Server in a Microsoft Dynamics CRM Outlook with offline capability works and Microsoft Dynamic CRM Reportingdeployment. how to configure the offline database. Extensions.Describe the ways to access Microsoft Requirements for Configuring an Review when Microsoft Dynamics CRMDynamics CRM. Internet-Facing Deployment Report Authoring Extension is required.Identify the differences between the two Certificates Deployment Administratorsmodes of Microsoft Dynamics CRM for Install Active Directory Federation Create a New OrganizationOffice Outlook. Services Manage Existing OrganizationsReview the options for managing emails. Configure AD FS Manage ServersReview the role of Microsoft Dynamics CRM Configure Claims-Based Authentication Configure Access from the InternetReporting Extensions. Configure an IFD Update Web AddressesReview the role of Microsoft Dynamics CRM Describe the requirements for configuring View License InformationLanguage Packs. an IFD. Upgrade the Microsoft Dynamics CRMMicrosoft SQL Server Requirements Review the certificates required for an EditionActive Directory Requirements IFD. Redeploy Microsoft Dynamics CRMComponents Installed During Server Setup Identify the steps to install Active Import OrganizationsMicrosoft Dynamics CRM Website Directory Federation Service. Administer the Deployment UsingRequired Installation Rights for Microsoft Review the Active Directory Federation Windows PowerShellDynamics CRM Server Service configuration steps. Review the steps to create newSupported Server Topologies Review the steps to configure organizations.Install Microsoft Dynamics CRM Server claims-based authentication in Microsoft Describe the management tasks forInstallation Troubleshooting Dynamics CRM. existing organizations.Post-Installation Tasks Review the steps to configure an IFD in Describe how to add an existingInstall Microsoft Dynamics CRM Using the Microsoft Dynamics CRM. organization database to the deployment.Command Line Manage System Jobs Review Microsoft Dynamics CRM ServerDeploy Microsoft Dynamics CRM Online Delete Records management tasks.Describe the hardware and software Disaster Recovery Describe how to update the Microsoftrequirements for the Microsoft SQL Server. Manage SQL Databases Dynamics CRM web addresses.


Identify the components that are installed Troubleshooting Review Microsoft Dynamics CRM licenseduring Microsoft Dynamics CRM Server Configure Tracing information.Setup. Update Microsoft Dynamics CRM Describe the Microsoft Dynamics CRMReview the options for creating the Microsoft Manage Data Encryption Edition upgrade options.Dynamics CRM Server website. Best Practices Analyzer (BPA) Explore why the redeployment of MicrosoftReview the rights required to install VSS Writer Service for Microsoft Dynamics CRM is required.Microsoft Dynamics CRM Server. Dynamics CRM Examine Windows PowerShell forInstall Microsoft Dynamics CRM Server. Marketplace performing deployment commands.Review installation troubleshooting and Examine how to manage system jobs. Base and Extension Table Mergeidentify known issues. Show how to delete records using the Upgrade Process PhasesIdentify the tasks and configuration settings Bulk Delete Wizard. Phase 1 – Prepare to Upgradethat are completed after the installation of Discuss areas to consider for a disaster Phase 2 – Establish the Test EnvironmentMicrosoft Dynamics CRM Server. recovery plan. Phase 3 – Upgrade and Validate the TestDescribe how to install Microsoft Dynamics Describe tasks in Microsoft SQL Server EnvironmentCRM using the command line. that can improve performance. Phase 4 – Upgrade and Validate theDescribe how sample data can be added to Review ways to troubleshoot and Production Deploymenta Microsoft Dynamics CRM implementation. diagnose problems and monitor Perform an In-Place Upgrade of MicrosoftMicrosoft Dynamics CRM Reporting performance. Dynamics CRM 2011 ServerExtensions Examine how to configure tracing. Perform a Migration Using the SameRequirements for Microsoft Dynamics CRM Describe how to update Microsoft Instance of SQL ServerReporting Extensions Dynamics CRM. Perform a Migration Using a New InstanceMicrosoft Dynamics CRM Report Authoring Examine data encryption. of SQL ServerExtension Describe the Best Practices Analyzer. Upgrade the Microsoft Dynamics CRMInstall Microsoft Dynamics CRM Reporting Describe the VSS Writer Service for 2011 Email RouterExtensions Microsoft Dynamics CRM. Plan the Upgrade of Microsoft DynamicsReview when Microsoft Dynamics CRM Examine the Microsoft Dynamics CRM 2011 for OutlookReporting Extensions is required. marketplace. Upgrade Microsoft Dynamics CRM 2011Identify the requirements for installing Network Load Balancing for OutlookMicrosoft Dynamic CRM Reporting Clustering Microsoft SQL Server Describe the base and extension tableExtensions. Other SQL Server High-Availability merge processReview when Microsoft Dynamics CRM Solutions Review the high-level phases of anReport Authoring Extension is required. High-Availability Options for Other upgrade process.Deployment Administrators Supporting Components Explain the need for a test environment.Create a New Organization Identify the need to validate an upgrade ofManage Existing Organizations After completing this module, students will be a test environment.Manage Servers able to: Review the upgrade of the productionConfigure Access from the Internet line deployment.Update Web Addresses Describe the Microsoft Dynamics CRM Describe an in-place upgrade of MicrosoftView License Information offerings. Dynamics CRM.Upgrade the Microsoft Dynamics CRM Describe the hardware and software Describe a migration upgrade of MicrosoftEdition requirements for the Microsoft Dynamics Dynamics CRM.Redeploy Microsoft Dynamics CRM CRM Server. Describe the upgrade of the MicrosoftImport Organizations Examine the two types of Reporting Dynamics CRM Email Router.Administer the Deployment Using Windows Services reports. Email Tracking and CorrelationPowerShell Describe the Deployment Manager and Mailbox MonitoringReview the steps to create new the role of deployment administrators. Synchronization Methodsorganizations. Identify considerations before starting an Email Address ApprovalDescribe the management tasks for existing upgrade. Overview of the Email Routerorganizations. Describe the email processing options in Install the Email Router and RuleDescribe how to add an existing organization Microsoft Dynamics CRM. Deployment Wizarddatabase to the deployment. Review the hardware and software Configure the Email RouterReview Microsoft Dynamics CRM Server requirements for Microsoft Dynamics Set Up a Forward Mailbox for the Emailmanagement tasks. CRM for Outlook. RouterDescribe how to update the Microsoft Provide a background to claims-based Deploy Inbox RulesDynamics CRM web addresses. authentication. Install the Email Router on MultipleReview Microsoft Dynamics CRM license Describe how to change Microsoft Computersinformation. Dynamics CRM service accounts. TroubleshootingDescribe the Microsoft Dynamics CRM Overview of Server-Side SynchronizationEdition upgrade options. Configure Server-Side SynchronizationExplore why the redeployment of Microsoft line Set Up a Forward Mailbox for Server-SideDynamics CRM is required. On-Premises Licensing Model SynchronizationExamine Windows PowerShell for Online Licensing Model Migrate Email Router Settingsperforming deployment commands. Supporting Technologies Email Integration Service RoleBase and Extension Table Merge Microsoft Dynamics CRM Server Test Email ConfigurationUpgrade Process Phases Accessing Microsoft Dynamics CRM Synchronize Appointments, Contacts, andPhase 1 – Prepare to Upgrade Microsoft Dynamics CRM for Office Tasks


Phase 2 – Establish the Test Environment Outlook Explain email tracking and correlation.Phase 3 – Upgrade and Validate the Test Managing Emails Discover how mailboxes are monitored.Environment Microsoft Dynamics CRM Reporting Describe the purpose of MicrosoftPhase 4 – Upgrade and Validate the Extensions Dynamics CRM mailbox records.Production Deployment Microsoft Dynamics CRM Language Examine the email synchronizationPerform an In-Place Upgrade of Microsoft Packs options.Dynamics CRM 2011 Server Planning Overview Review the requirement to approve emailPerform a Migration Using the Same Describe the licensing model and client addresses.Instance of SQL Server access license types. Explain the role of the Microsoft DynamicsPerform a Migration Using a New Instance Provide an overview of the supporting CRM Email Router.of SQL Server technologies. Install the Microsoft Dynamics CRM EmailUpgrade the Microsoft Dynamics CRM 2011 Examine the role of the Microsoft Router.Email Router Dynamics CRM Server in a Microsoft Review the Email Router configurationPlan the Upgrade of Microsoft Dynamics Dynamics CRM deployment. options.CRM 2011 for Outlook Describe the ways to access Microsoft Create a forward mailbox.Upgrade Microsoft Dynamics CRM 2011 for Dynamics CRM. Review the purpose of deployingOutlook Identify the differences between the two forwarding rules.Describe the base and extension table modes of Microsoft Dynamics CRM for Review options for installing the Emailmerge process Office Outlook. Router on multiple computers.Review the high-level phases of an upgrade Review the options for managing emails. Review troubleshooting tips.process. Review the role of Microsoft Dynamics Describe the role of Server-SideExplain the need for a test environment. CRM Reporting Extensions. Synchronization.Identify the need to validate an upgrade of a Review the role of Microsoft Dynamics Configure Server-Side Synchronization.test environment. CRM Language Packs. Test Server-Side Synchronization settings.Review the upgrade of the production Microsoft SQL Server Requirements Installation Requirementsdeployment. Active Directory Requirements Deployment MethodsDescribe an in-place upgrade of Microsoft Components Installed During Server Install Microsoft Dynamics CRM forDynamics CRM. Setup OutlookDescribe a migration upgrade of Microsoft Microsoft Dynamics CRM Website Configure Microsoft Dynamics CRM forDynamics CRM. Required Installation Rights for Microsoft OutlookDescribe the upgrade of the Microsoft Dynamics CRM Server Configure User Email SettingsDynamics CRM Email Router. Supported Server Topologies Install Microsoft Dynamics CRM forEmail Tracking and Correlation Install Microsoft Dynamics CRM Server Outlook Using the Command LineMailbox Monitoring Installation Troubleshooting Using Microsoft Dynamics CRM forSynchronization Methods Post-Installation Tasks Outlook with Offline CapabilityEmail Address Approval Install Microsoft Dynamics CRM Using Install Microsoft Dynamics CRM forOverview of the Email Router the Command Line Outlook.Install the Email Router and Rule Deploy Microsoft Dynamics CRM Online Identify the deployment methods forDeployment Wizard Describe the hardware and software installing Microsoft Dynamics CRM forConfigure the Email Router requirements for the Microsoft SQL Outlook.Set Up a Forward Mailbox for the Email Server. Install Microsoft Dynamics CRM forRouter Identify the components that are installed Outlook.Deploy Inbox Rules during Microsoft Dynamics CRM Server Configure Microsoft Dynamics CRM forInstall the Email Router on Multiple Setup. Outlook to connect to Microsoft DynamicsComputers Review the options for creating the CRM organizations.Troubleshooting Microsoft Dynamics CRM Server website. Configure user settings and options relatedOverview of Server-Side Synchronization Review the rights required to install to emails.Configure Server-Side Synchronization Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM forSet Up a Forward Mailbox for Server-Side Install Microsoft Dynamics CRM Server. Outlook using the command line.Synchronization Review installation troubleshooting and Review how Microsoft Dynamics CRM forMigrate Email Router Settings identify known issues. Outlook with offline capability works andEmail Integration Service Role Identify the tasks and configuration how to configure the offline database.Test Email Configuration settings that are completed after the Requirements for Configuring anSynchronize Appointments, Contacts, and installation of Microsoft Dynamics CRM Internet-Facing DeploymentTasks Server. CertificatesExplain email tracking and correlation. Describe how to install Microsoft Install Active Directory Federation ServicesDiscover how mailboxes are monitored. Dynamics CRM using the command line. Configure AD FSDescribe the purpose of Microsoft Dynamics Describe how sample data can be added Configure Claims-Based AuthenticationCRM mailbox records. to a Microsoft Dynamics CRM Configure an IFDExamine the email synchronization options. implementation. Describe the requirements for configuringReview the requirement to approve email Microsoft Dynamics CRM Reporting an IFD.addresses. Extensions Review the certificates required for an IFD.Explain the role of the Microsoft Dynamics Requirements for Microsoft Dynamics Identify the steps to install Active DirectoryCRM Email Router. CRM Reporting Extensions Federation Service.Install the Microsoft Dynamics CRM Email Microsoft Dynamics CRM Report Review the Active Directory FederationRouter. Authoring Extension Service configuration steps.


Review the Email Router configuration Install Microsoft Dynamics CRM Review the steps to configureoptions. Reporting Extensions claims-based authentication in MicrosoftCreate a forward mailbox. Review when Microsoft Dynamics CRM Dynamics CRM.Review the purpose of deploying forwarding Reporting Extensions is required. Review the steps to configure an IFD inrules. Identify the requirements for installing Microsoft Dynamics CRM.Review options for installing the Email Microsoft Dynamic CRM Reporting Manage System JobsRouter on multiple computers. Extensions. Delete RecordsReview troubleshooting tips. Review when Microsoft Dynamics CRM Disaster RecoveryDescribe the role of Server-Side Report Authoring Extension is required. Manage SQL DatabasesSynchronization. Deployment Administrators TroubleshootingConfigure Server-Side Synchronization. Create a New Organization Configure TracingTest Server-Side Synchronization settings. Manage Existing Organizations Update Microsoft Dynamics CRMInstallation Requirements Manage Servers Manage Data EncryptionDeployment Methods Configure Access from the Internet Best Practices Analyzer (BPA)Install Microsoft Dynamics CRM for Outlook Update Web Addresses VSS Writer Service for Microsoft DynamicsConfigure Microsoft Dynamics CRM for View License Information CRMOutlook Upgrade the Microsoft Dynamics CRM MarketplaceConfigure User Email Settings Edition Examine how to manage system jobs.Install Microsoft Dynamics CRM for Outlook Redeploy Microsoft Dynamics CRM Show how to delete records using the BulkUsing the Command Line Import Organizations Delete Wizard.Using Microsoft Dynamics CRM for Outlook Administer the Deployment Using Discuss areas to consider for a disasterwith Offline Capability Windows PowerShell recovery plan.Install Microsoft Dynamics CRM for Outlook. Review the steps to create new Describe tasks in Microsoft SQL ServerIdentify the deployment methods for organizations. that can improve performance.installing Microsoft Dynamics CRM for Describe the management tasks for Review ways to troubleshoot and diagnoseOutlook. existing organizations. problems and monitor performance.Install Microsoft Dynamics CRM for Outlook. Describe how to add an existing Examine how to configure tracing.Configure Microsoft Dynamics CRM for organization database to the deployment. Describe how to update MicrosoftOutlook to connect to Microsoft Dynamics Review Microsoft Dynamics CRM Server Dynamics CRM.CRM organizations. management tasks. Examine data encryption.Configure user settings and options related Describe how to update the Microsoft Describe the Best Practices Analyzer.to emails. Dynamics CRM web addresses. Describe the VSS Writer Service forInstall Microsoft Dynamics CRM for Outlook Review Microsoft Dynamics CRM license Microsoft Dynamics CRM.using the command line. information. Examine the Microsoft DynamicsReview how Microsoft Dynamics CRM for Describe the Microsoft Dynamics CRM marketplace.Outlook with offline capability works and how Edition upgrade options. Network Load Balancingto configure the offline database. Explore why the redeployment of Clustering Microsoft SQL ServerRequirements for Configuring an Microsoft Dynamics CRM is required. Other SQL Server High-AvailabilityInternet-Facing Deployment Examine Windows PowerShell for SolutionsCertificates performing deployment commands. High-Availability Options for OtherInstall Active Directory Federation Services Base and Extension Table Merge Supporting ComponentsConfigure AD FS Upgrade Process PhasesConfigure Claims-Based Authentication Phase 1 – Prepare to UpgradeConfigure an IFD Phase 2 – Establish the Test lineDescribe the requirements for configuring an Environment On-Premises Licensing ModelIFD. Phase 3 – Upgrade and Validate the Test Online Licensing ModelReview the certificates required for an IFD. Environment Supporting TechnologiesIdentify the steps to install Active Directory Phase 4 – Upgrade and Validate the Microsoft Dynamics CRM ServerFederation Service. Production Deployment Accessing Microsoft Dynamics CRMReview the Active Directory Federation Perform an In-Place Upgrade of Microsoft Microsoft Dynamics CRM for OfficeService configuration steps. Dynamics CRM 2011 Server OutlookReview the steps to configure claims-based Perform a Migration Using the Same Managing Emailsauthentication in Microsoft Dynamics CRM. Instance of SQL Server Microsoft Dynamics CRM ReportingReview the steps to configure an IFD in Perform a Migration Using a New ExtensionsMicrosoft Dynamics CRM. Instance of SQL Server Microsoft Dynamics CRM Language PacksManage System Jobs Upgrade the Microsoft Dynamics CRM Planning OverviewDelete Records 2011 Email Router Describe the licensing model and clientDisaster Recovery Plan the Upgrade of Microsoft Dynamics access license types.Manage SQL Databases CRM 2011 for Outlook Provide an overview of the supportingTroubleshooting Upgrade Microsoft Dynamics CRM 2011 technologies.Configure Tracing for Outlook Examine the role of the MicrosoftUpdate Microsoft Dynamics CRM Describe the base and extension table Dynamics CRM Server in a MicrosoftManage Data Encryption merge process Dynamics CRM deployment.Best Practices Analyzer (BPA) Review the high-level phases of an Describe the ways to access MicrosoftVSS Writer Service for Microsoft Dynamics upgrade process. Dynamics CRM.CRM Explain the need for a test environment. Identify the differences between the two


Marketplace Identify the need to validate an upgrade modes of Microsoft Dynamics CRM forExamine how to manage system jobs. of a test environment. Office Outlook.Show how to delete records using the Bulk Review the upgrade of the production Review the options for managing emails.Delete Wizard. deployment. Review the role of Microsoft DynamicsDiscuss areas to consider for a disaster Describe an in-place upgrade of Microsoft CRM Reporting Extensions.recovery plan. Dynamics CRM. Review the role of Microsoft DynamicsDescribe tasks in Microsoft SQL Server that Describe a migration upgrade of CRM Language Packs.can improve performance. Microsoft Dynamics CRM. Microsoft SQL Server RequirementsReview ways to troubleshoot and diagnose Describe the upgrade of the Microsoft Active Directory Requirementsproblems and monitor performance. Dynamics CRM Email Router. Components Installed During Server SetupExamine how to configure tracing. Email Tracking and Correlation Microsoft Dynamics CRM WebsiteDescribe how to update Microsoft Dynamics Mailbox Monitoring Required Installation Rights for MicrosoftCRM. Synchronization Methods Dynamics CRM ServerExamine data encryption. Email Address Approval Supported Server TopologiesDescribe the Best Practices Analyzer. Overview of the Email Router Install Microsoft Dynamics CRM ServerDescribe the VSS Writer Service for Install the Email Router and Rule Installation TroubleshootingMicrosoft Dynamics CRM. Deployment Wizard Post-Installation TasksExamine the Microsoft Dynamics Configure the Email Router Install Microsoft Dynamics CRM Using themarketplace. Set Up a Forward Mailbox for the Email Command LineNetwork Load Balancing Router Deploy Microsoft Dynamics CRM OnlineClustering Microsoft SQL Server Deploy Inbox Rules Describe the hardware and softwareOther SQL Server High-Availability Solutions Install the Email Router on Multiple requirements for the Microsoft SQL Server.High-Availability Options for Other Computers Identify the components that are installedSupporting Components Troubleshooting during Microsoft Dynamics CRM Server

Overview of Server-Side Synchronization Setup.Configure Server-Side Synchronization Review the options for creating the

line Set Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM Server website.On-Premises Licensing Model Synchronization Review the rights required to installOnline Licensing Model Migrate Email Router Settings Microsoft Dynamics CRM Server.Supporting Technologies Email Integration Service Role Install Microsoft Dynamics CRM Server.Microsoft Dynamics CRM Server Test Email Configuration Review installation troubleshooting andAccessing Microsoft Dynamics CRM Synchronize Appointments, Contacts, identify known issues.Microsoft Dynamics CRM for Office Outlook and Tasks Identify the tasks and configurationManaging Emails Explain email tracking and correlation. settings that are completed after theMicrosoft Dynamics CRM Reporting Discover how mailboxes are monitored. installation of Microsoft Dynamics CRMExtensions Describe the purpose of Microsoft Server.Microsoft Dynamics CRM Language Packs Dynamics CRM mailbox records. Describe how to install Microsoft DynamicsPlanning Overview Examine the email synchronization CRM using the command line.Describe the licensing model and client options. Describe how sample data can be addedaccess license types. Review the requirement to approve email to a Microsoft Dynamics CRMProvide an overview of the supporting addresses. implementation.technologies. Explain the role of the Microsoft Microsoft Dynamics CRM ReportingExamine the role of the Microsoft Dynamics Dynamics CRM Email Router. ExtensionsCRM Server in a Microsoft Dynamics CRM Install the Microsoft Dynamics CRM Requirements for Microsoft Dynamicsdeployment. Email Router. CRM Reporting ExtensionsDescribe the ways to access Microsoft Review the Email Router configuration Microsoft Dynamics CRM Report AuthoringDynamics CRM. options. ExtensionIdentify the differences between the two Create a forward mailbox. Install Microsoft Dynamics CRM Reportingmodes of Microsoft Dynamics CRM for Review the purpose of deploying ExtensionsOffice Outlook. forwarding rules. Review when Microsoft Dynamics CRMReview the options for managing emails. Review options for installing the Email Reporting Extensions is required.Review the role of Microsoft Dynamics CRM Router on multiple computers. Identify the requirements for installingReporting Extensions. Review troubleshooting tips. Microsoft Dynamic CRM ReportingReview the role of Microsoft Dynamics CRM Describe the role of Server-Side Extensions.Language Packs. Synchronization. Review when Microsoft Dynamics CRMMicrosoft SQL Server Requirements Configure Server-Side Synchronization. Report Authoring Extension is required.Active Directory Requirements Test Server-Side Synchronization Deployment AdministratorsComponents Installed During Server Setup settings. Create a New OrganizationMicrosoft Dynamics CRM Website Installation Requirements Manage Existing OrganizationsRequired Installation Rights for Microsoft Deployment Methods Manage ServersDynamics CRM Server Install Microsoft Dynamics CRM for Configure Access from the InternetSupported Server Topologies Outlook Update Web AddressesInstall Microsoft Dynamics CRM Server Configure Microsoft Dynamics CRM for View License InformationInstallation Troubleshooting Outlook Upgrade the Microsoft Dynamics CRMPost-Installation Tasks Configure User Email Settings EditionInstall Microsoft Dynamics CRM Using the Install Microsoft Dynamics CRM for Redeploy Microsoft Dynamics CRM


Command Line Outlook Using the Command Line Import OrganizationsDeploy Microsoft Dynamics CRM Online Using Microsoft Dynamics CRM for Administer the Deployment UsingDescribe the hardware and software Outlook with Offline Capability Windows PowerShellrequirements for the Microsoft SQL Server. Install Microsoft Dynamics CRM for Review the steps to create newIdentify the components that are installed Outlook. organizations.during Microsoft Dynamics CRM Server Identify the deployment methods for Describe the management tasks forSetup. installing Microsoft Dynamics CRM for existing organizations.Review the options for creating the Microsoft Outlook. Describe how to add an existingDynamics CRM Server website. Install Microsoft Dynamics CRM for organization database to the deployment.Review the rights required to install Outlook. Review Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM Server. Configure Microsoft Dynamics CRM for management tasks.Install Microsoft Dynamics CRM Server. Outlook to connect to Microsoft Describe how to update the MicrosoftReview installation troubleshooting and Dynamics CRM organizations. Dynamics CRM web addresses.identify known issues. Configure user settings and options Review Microsoft Dynamics CRM licenseIdentify the tasks and configuration settings related to emails. information.that are completed after the installation of Install Microsoft Dynamics CRM for Describe the Microsoft Dynamics CRMMicrosoft Dynamics CRM Server. Outlook using the command line. Edition upgrade options.Describe how to install Microsoft Dynamics Review how Microsoft Dynamics CRM for Explore why the redeployment of MicrosoftCRM using the command line. Outlook with offline capability works and Dynamics CRM is required.Describe how sample data can be added to how to configure the offline database. Examine Windows PowerShell fora Microsoft Dynamics CRM implementation. Requirements for Configuring an performing deployment commands.Microsoft Dynamics CRM Reporting Internet-Facing Deployment Base and Extension Table MergeExtensions Certificates Upgrade Process PhasesRequirements for Microsoft Dynamics CRM Install Active Directory Federation Phase 1 – Prepare to UpgradeReporting Extensions Services Phase 2 – Establish the Test EnvironmentMicrosoft Dynamics CRM Report Authoring Configure AD FS Phase 3 – Upgrade and Validate the TestExtension Configure Claims-Based Authentication EnvironmentInstall Microsoft Dynamics CRM Reporting Configure an IFD Phase 4 – Upgrade and Validate theExtensions Describe the requirements for configuring Production DeploymentReview when Microsoft Dynamics CRM an IFD. Perform an In-Place Upgrade of MicrosoftReporting Extensions is required. Review the certificates required for an Dynamics CRM 2011 ServerIdentify the requirements for installing IFD. Perform a Migration Using the SameMicrosoft Dynamic CRM Reporting Identify the steps to install Active Instance of SQL ServerExtensions. Directory Federation Service. Perform a Migration Using a New InstanceReview when Microsoft Dynamics CRM Review the Active Directory Federation of SQL ServerReport Authoring Extension is required. Service configuration steps. Upgrade the Microsoft Dynamics CRMDeployment Administrators Review the steps to configure 2011 Email RouterCreate a New Organization claims-based authentication in Microsoft Plan the Upgrade of Microsoft DynamicsManage Existing Organizations Dynamics CRM. CRM 2011 for OutlookManage Servers Review the steps to configure an IFD in Upgrade Microsoft Dynamics CRM 2011Configure Access from the Internet Microsoft Dynamics CRM. for OutlookUpdate Web Addresses Manage System Jobs Describe the base and extension tableView License Information Delete Records merge processUpgrade the Microsoft Dynamics CRM Disaster Recovery Review the high-level phases of anEdition Manage SQL Databases upgrade process.Redeploy Microsoft Dynamics CRM Troubleshooting Explain the need for a test environment.Import Organizations Configure Tracing Identify the need to validate an upgrade ofAdminister the Deployment Using Windows Update Microsoft Dynamics CRM a test environment.PowerShell Manage Data Encryption Review the upgrade of the productionReview the steps to create new Best Practices Analyzer (BPA) deployment.organizations. VSS Writer Service for Microsoft Describe an in-place upgrade of MicrosoftDescribe the management tasks for existing Dynamics CRM Dynamics CRM.organizations. Marketplace Describe a migration upgrade of MicrosoftDescribe how to add an existing organization Examine how to manage system jobs. Dynamics CRM.database to the deployment. Show how to delete records using the Describe the upgrade of the MicrosoftReview Microsoft Dynamics CRM Server Bulk Delete Wizard. Dynamics CRM Email Router.management tasks. Discuss areas to consider for a disaster Email Tracking and CorrelationDescribe how to update the Microsoft recovery plan. Mailbox MonitoringDynamics CRM web addresses. Describe tasks in Microsoft SQL Server Synchronization MethodsReview Microsoft Dynamics CRM license that can improve performance. Email Address Approvalinformation. Review ways to troubleshoot and Overview of the Email RouterDescribe the Microsoft Dynamics CRM diagnose problems and monitor Install the Email Router and RuleEdition upgrade options. performance. Deployment WizardExplore why the redeployment of Microsoft Examine how to configure tracing. Configure the Email RouterDynamics CRM is required. Describe how to update Microsoft Set Up a Forward Mailbox for the EmailExamine Windows PowerShell for Dynamics CRM. Router


performing deployment commands. Examine data encryption. Deploy Inbox RulesBase and Extension Table Merge Describe the Best Practices Analyzer. Install the Email Router on MultipleUpgrade Process Phases Describe the VSS Writer Service for ComputersPhase 1 – Prepare to Upgrade Microsoft Dynamics CRM. TroubleshootingPhase 2 – Establish the Test Environment Examine the Microsoft Dynamics Overview of Server-Side SynchronizationPhase 3 – Upgrade and Validate the Test marketplace. Configure Server-Side SynchronizationEnvironment Network Load Balancing Set Up a Forward Mailbox for Server-SidePhase 4 – Upgrade and Validate the Clustering Microsoft SQL Server SynchronizationProduction Deployment Other SQL Server High-Availability Migrate Email Router SettingsPerform an In-Place Upgrade of Microsoft Solutions Email Integration Service RoleDynamics CRM 2011 Server High-Availability Options for Other Test Email ConfigurationPerform a Migration Using the Same Supporting Components Synchronize Appointments, Contacts, andInstance of SQL Server TasksPerform a Migration Using a New Instance Explain email tracking and correlation.of SQL Server line Discover how mailboxes are monitored.Upgrade the Microsoft Dynamics CRM 2011 On-Premises Licensing Model Describe the purpose of MicrosoftEmail Router Online Licensing Model Dynamics CRM mailbox records.Plan the Upgrade of Microsoft Dynamics Supporting Technologies Examine the email synchronizationCRM 2011 for Outlook Microsoft Dynamics CRM Server options.Upgrade Microsoft Dynamics CRM 2011 for Accessing Microsoft Dynamics CRM Review the requirement to approve emailOutlook Microsoft Dynamics CRM for Office addresses.Describe the base and extension table Outlook Explain the role of the Microsoft Dynamicsmerge process Managing Emails CRM Email Router.Review the high-level phases of an upgrade Microsoft Dynamics CRM Reporting Install the Microsoft Dynamics CRM Emailprocess. Extensions Router.Explain the need for a test environment. Microsoft Dynamics CRM Language Review the Email Router configurationIdentify the need to validate an upgrade of a Packs options.test environment. Planning Overview Create a forward mailbox.Review the upgrade of the production Describe the licensing model and client Review the purpose of deployingdeployment. access license types. forwarding rules.Describe an in-place upgrade of Microsoft Provide an overview of the supporting Review options for installing the EmailDynamics CRM. technologies. Router on multiple computers.Describe a migration upgrade of Microsoft Examine the role of the Microsoft Review troubleshooting tips.Dynamics CRM. Dynamics CRM Server in a Microsoft Describe the role of Server-SideDescribe the upgrade of the Microsoft Dynamics CRM deployment. Synchronization.Dynamics CRM Email Router. Describe the ways to access Microsoft Configure Server-Side Synchronization.Email Tracking and Correlation Dynamics CRM. Test Server-Side Synchronization settings.Mailbox Monitoring Identify the differences between the two Installation RequirementsSynchronization Methods modes of Microsoft Dynamics CRM for Deployment MethodsEmail Address Approval Office Outlook. Install Microsoft Dynamics CRM forOverview of the Email Router Review the options for managing emails. OutlookInstall the Email Router and Rule Review the role of Microsoft Dynamics Configure Microsoft Dynamics CRM forDeployment Wizard CRM Reporting Extensions. OutlookConfigure the Email Router Review the role of Microsoft Dynamics Configure User Email SettingsSet Up a Forward Mailbox for the Email CRM Language Packs. Install Microsoft Dynamics CRM forRouter Microsoft SQL Server Requirements Outlook Using the Command LineDeploy Inbox Rules Active Directory Requirements Using Microsoft Dynamics CRM forInstall the Email Router on Multiple Components Installed During Server Outlook with Offline CapabilityComputers Setup Install Microsoft Dynamics CRM forTroubleshooting Microsoft Dynamics CRM Website Outlook.Overview of Server-Side Synchronization Required Installation Rights for Microsoft Identify the deployment methods forConfigure Server-Side Synchronization Dynamics CRM Server installing Microsoft Dynamics CRM forSet Up a Forward Mailbox for Server-Side Supported Server Topologies Outlook.Synchronization Install Microsoft Dynamics CRM Server Install Microsoft Dynamics CRM forMigrate Email Router Settings Installation Troubleshooting Outlook.Email Integration Service Role Post-Installation Tasks Configure Microsoft Dynamics CRM forTest Email Configuration Install Microsoft Dynamics CRM Using Outlook to connect to Microsoft DynamicsSynchronize Appointments, Contacts, and the Command Line CRM organizations.Tasks Deploy Microsoft Dynamics CRM Online Configure user settings and options relatedExplain email tracking and correlation. Describe the hardware and software to emails.Discover how mailboxes are monitored. requirements for the Microsoft SQL Install Microsoft Dynamics CRM forDescribe the purpose of Microsoft Dynamics Server. Outlook using the command line.CRM mailbox records. Identify the components that are installed Review how Microsoft Dynamics CRM forExamine the email synchronization options. during Microsoft Dynamics CRM Server Outlook with offline capability works andReview the requirement to approve email Setup. how to configure the offline database.addresses. Review the options for creating the Requirements for Configuring an


Explain the role of the Microsoft Dynamics Microsoft Dynamics CRM Server website. Internet-Facing DeploymentCRM Email Router. Review the rights required to install CertificatesInstall the Microsoft Dynamics CRM Email Microsoft Dynamics CRM Server. Install Active Directory Federation ServicesRouter. Install Microsoft Dynamics CRM Server. Configure AD FSReview the Email Router configuration Review installation troubleshooting and Configure Claims-Based Authenticationoptions. identify known issues. Configure an IFDCreate a forward mailbox. Identify the tasks and configuration Describe the requirements for configuringReview the purpose of deploying forwarding settings that are completed after the an IFD.rules. installation of Microsoft Dynamics CRM Review the certificates required for an IFD.Review options for installing the Email Server. Identify the steps to install Active DirectoryRouter on multiple computers. Describe how to install Microsoft Federation Service.Review troubleshooting tips. Dynamics CRM using the command line. Review the Active Directory FederationDescribe the role of Server-Side Describe how sample data can be added Service configuration steps.Synchronization. to a Microsoft Dynamics CRM Review the steps to configureConfigure Server-Side Synchronization. implementation. claims-based authentication in MicrosoftTest Server-Side Synchronization settings. Microsoft Dynamics CRM Reporting Dynamics CRM.Installation Requirements Extensions Review the steps to configure an IFD inDeployment Methods Requirements for Microsoft Dynamics Microsoft Dynamics CRM.Install Microsoft Dynamics CRM for Outlook CRM Reporting Extensions Manage System JobsConfigure Microsoft Dynamics CRM for Microsoft Dynamics CRM Report Delete RecordsOutlook Authoring Extension Disaster RecoveryConfigure User Email Settings Install Microsoft Dynamics CRM Manage SQL DatabasesInstall Microsoft Dynamics CRM for Outlook Reporting Extensions TroubleshootingUsing the Command Line Review when Microsoft Dynamics CRM Configure TracingUsing Microsoft Dynamics CRM for Outlook Reporting Extensions is required. Update Microsoft Dynamics CRMwith Offline Capability Identify the requirements for installing Manage Data EncryptionInstall Microsoft Dynamics CRM for Outlook. Microsoft Dynamic CRM Reporting Best Practices Analyzer (BPA)Identify the deployment methods for Extensions. VSS Writer Service for Microsoft Dynamicsinstalling Microsoft Dynamics CRM for Review when Microsoft Dynamics CRM CRMOutlook. Report Authoring Extension is required. MarketplaceInstall Microsoft Dynamics CRM for Outlook. Deployment Administrators Examine how to manage system jobs.Configure Microsoft Dynamics CRM for Create a New Organization Show how to delete records using the BulkOutlook to connect to Microsoft Dynamics Manage Existing Organizations Delete Wizard.CRM organizations. Manage Servers Discuss areas to consider for a disasterConfigure user settings and options related Configure Access from the Internet recovery plan.to emails. Update Web Addresses Describe tasks in Microsoft SQL ServerInstall Microsoft Dynamics CRM for Outlook View License Information that can improve performance.using the command line. Upgrade the Microsoft Dynamics CRM Review ways to troubleshoot and diagnoseReview how Microsoft Dynamics CRM for Edition problems and monitor performance.Outlook with offline capability works and how Redeploy Microsoft Dynamics CRM Examine how to configure tracing.to configure the offline database. Import Organizations Describe how to update MicrosoftRequirements for Configuring an Administer the Deployment Using Dynamics CRM.Internet-Facing Deployment Windows PowerShell Examine data encryption.Certificates Review the steps to create new Describe the Best Practices Analyzer.Install Active Directory Federation Services organizations. Describe the VSS Writer Service forConfigure AD FS Describe the management tasks for Microsoft Dynamics CRM.Configure Claims-Based Authentication existing organizations. Examine the Microsoft DynamicsConfigure an IFD Describe how to add an existing marketplace.Describe the requirements for configuring an organization database to the deployment. Network Load BalancingIFD. Review Microsoft Dynamics CRM Server Clustering Microsoft SQL ServerReview the certificates required for an IFD. management tasks. Other SQL Server High-AvailabilityIdentify the steps to install Active Directory Describe how to update the Microsoft SolutionsFederation Service. Dynamics CRM web addresses. High-Availability Options for OtherReview the Active Directory Federation Review Microsoft Dynamics CRM license Supporting ComponentsService configuration steps. information.Review the steps to configure claims-based Describe the Microsoft Dynamics CRM After completing this module, students will beauthentication in Microsoft Dynamics CRM. Edition upgrade options. able to:Review the steps to configure an IFD in Explore why the redeployment of lineMicrosoft Dynamics CRM. Microsoft Dynamics CRM is required. Describe the Microsoft Dynamics CRMManage System Jobs Examine Windows PowerShell for offerings.Delete Records performing deployment commands. Describe the hardware and softwareDisaster Recovery Base and Extension Table Merge requirements for the Microsoft DynamicsManage SQL Databases Upgrade Process Phases CRM Server.Troubleshooting Phase 1 – Prepare to Upgrade Examine the two types of ReportingConfigure Tracing Phase 2 – Establish the Test Services reports.Update Microsoft Dynamics CRM Environment Describe the Deployment Manager and the


Manage Data Encryption Phase 3 – Upgrade and Validate the Test role of deployment administrators.Best Practices Analyzer (BPA) Environment Identify considerations before starting anVSS Writer Service for Microsoft Dynamics Phase 4 – Upgrade and Validate the upgrade.CRM Production Deployment Describe the email processing options inMarketplace Perform an In-Place Upgrade of Microsoft Microsoft Dynamics CRM.Examine how to manage system jobs. Dynamics CRM 2011 Server Review the hardware and softwareShow how to delete records using the Bulk Perform a Migration Using the Same requirements for Microsoft Dynamics CRMDelete Wizard. Instance of SQL Server for Outlook.Discuss areas to consider for a disaster Perform a Migration Using a New Provide a background to claims-basedrecovery plan. Instance of SQL Server authentication.Describe tasks in Microsoft SQL Server that Upgrade the Microsoft Dynamics CRM Describe how to change Microsoftcan improve performance. 2011 Email Router Dynamics CRM service accounts.Review ways to troubleshoot and diagnose Plan the Upgrade of Microsoft Dynamicsproblems and monitor performance. CRM 2011 for OutlookExamine how to configure tracing. Upgrade Microsoft Dynamics CRM 2011 lineDescribe how to update Microsoft Dynamics for Outlook On-Premises Licensing ModelCRM. Describe the base and extension table Online Licensing ModelExamine data encryption. merge process Supporting TechnologiesDescribe the Best Practices Analyzer. Review the high-level phases of an Microsoft Dynamics CRM ServerDescribe the VSS Writer Service for upgrade process. Accessing Microsoft Dynamics CRMMicrosoft Dynamics CRM. Explain the need for a test environment. Microsoft Dynamics CRM for OfficeExamine the Microsoft Dynamics Identify the need to validate an upgrade Outlookmarketplace. of a test environment. Managing EmailsNetwork Load Balancing Review the upgrade of the production Microsoft Dynamics CRM ReportingClustering Microsoft SQL Server deployment. ExtensionsOther SQL Server High-Availability Solutions Describe an in-place upgrade of Microsoft Microsoft Dynamics CRM Language PacksHigh-Availability Options for Other Dynamics CRM. Planning OverviewSupporting Components Describe a migration upgrade of Describe the licensing model and client

Microsoft Dynamics CRM. access license types.Describe the upgrade of the Microsoft Provide an overview of the supporting

line Dynamics CRM Email Router. technologies.On-Premises Licensing Model Email Tracking and Correlation Examine the role of the MicrosoftOnline Licensing Model Mailbox Monitoring Dynamics CRM Server in a MicrosoftSupporting Technologies Synchronization Methods Dynamics CRM deployment.Microsoft Dynamics CRM Server Email Address Approval Describe the ways to access MicrosoftAccessing Microsoft Dynamics CRM Overview of the Email Router Dynamics CRM.Microsoft Dynamics CRM for Office Outlook Install the Email Router and Rule Identify the differences between the twoManaging Emails Deployment Wizard modes of Microsoft Dynamics CRM forMicrosoft Dynamics CRM Reporting Configure the Email Router Office Outlook.Extensions Set Up a Forward Mailbox for the Email Review the options for managing emails.Microsoft Dynamics CRM Language Packs Router Review the role of Microsoft DynamicsPlanning Overview Deploy Inbox Rules CRM Reporting Extensions.Describe the licensing model and client Install the Email Router on Multiple Review the role of Microsoft Dynamicsaccess license types. Computers CRM Language Packs.Provide an overview of the supporting Troubleshooting Microsoft SQL Server Requirementstechnologies. Overview of Server-Side Synchronization Active Directory RequirementsExamine the role of the Microsoft Dynamics Configure Server-Side Synchronization Components Installed During Server SetupCRM Server in a Microsoft Dynamics CRM Set Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM Websitedeployment. Synchronization Required Installation Rights for MicrosoftDescribe the ways to access Microsoft Migrate Email Router Settings Dynamics CRM ServerDynamics CRM. Email Integration Service Role Supported Server TopologiesIdentify the differences between the two Test Email Configuration Install Microsoft Dynamics CRM Servermodes of Microsoft Dynamics CRM for Synchronize Appointments, Contacts, Installation TroubleshootingOffice Outlook. and Tasks Post-Installation TasksReview the options for managing emails. Explain email tracking and correlation. Install Microsoft Dynamics CRM Using theReview the role of Microsoft Dynamics CRM Discover how mailboxes are monitored. Command LineReporting Extensions. Describe the purpose of Microsoft Deploy Microsoft Dynamics CRM OnlineReview the role of Microsoft Dynamics CRM Dynamics CRM mailbox records. Describe the hardware and softwareLanguage Packs. Examine the email synchronization requirements for the Microsoft SQL Server.Microsoft SQL Server Requirements options. Identify the components that are installedActive Directory Requirements Review the requirement to approve email during Microsoft Dynamics CRM ServerComponents Installed During Server Setup addresses. Setup.Microsoft Dynamics CRM Website Explain the role of the Microsoft Review the options for creating theRequired Installation Rights for Microsoft Dynamics CRM Email Router. Microsoft Dynamics CRM Server website.Dynamics CRM Server Install the Microsoft Dynamics CRM Review the rights required to installSupported Server Topologies Email Router. Microsoft Dynamics CRM Server.


Install Microsoft Dynamics CRM Server Review the Email Router configuration Install Microsoft Dynamics CRM Server.Installation Troubleshooting options. Review installation troubleshooting andPost-Installation Tasks Create a forward mailbox. identify known issues.Install Microsoft Dynamics CRM Using the Review the purpose of deploying Identify the tasks and configurationCommand Line forwarding rules. settings that are completed after theDeploy Microsoft Dynamics CRM Online Review options for installing the Email installation of Microsoft Dynamics CRMDescribe the hardware and software Router on multiple computers. Server.requirements for the Microsoft SQL Server. Review troubleshooting tips. Describe how to install Microsoft DynamicsIdentify the components that are installed Describe the role of Server-Side CRM using the command line.during Microsoft Dynamics CRM Server Synchronization. Describe how sample data can be addedSetup. Configure Server-Side Synchronization. to a Microsoft Dynamics CRMReview the options for creating the Microsoft Test Server-Side Synchronization implementation.Dynamics CRM Server website. settings. Microsoft Dynamics CRM ReportingReview the rights required to install Installation Requirements ExtensionsMicrosoft Dynamics CRM Server. Deployment Methods Requirements for Microsoft DynamicsInstall Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM for CRM Reporting ExtensionsReview installation troubleshooting and Outlook Microsoft Dynamics CRM Report Authoringidentify known issues. Configure Microsoft Dynamics CRM for ExtensionIdentify the tasks and configuration settings Outlook Install Microsoft Dynamics CRM Reportingthat are completed after the installation of Configure User Email Settings ExtensionsMicrosoft Dynamics CRM Server. Install Microsoft Dynamics CRM for Review when Microsoft Dynamics CRMDescribe how to install Microsoft Dynamics Outlook Using the Command Line Reporting Extensions is required.CRM using the command line. Using Microsoft Dynamics CRM for Identify the requirements for installingDescribe how sample data can be added to Outlook with Offline Capability Microsoft Dynamic CRM Reportinga Microsoft Dynamics CRM implementation. Install Microsoft Dynamics CRM for Extensions.Microsoft Dynamics CRM Reporting Outlook. Review when Microsoft Dynamics CRMExtensions Identify the deployment methods for Report Authoring Extension is required.Requirements for Microsoft Dynamics CRM installing Microsoft Dynamics CRM for Deployment AdministratorsReporting Extensions Outlook. Create a New OrganizationMicrosoft Dynamics CRM Report Authoring Install Microsoft Dynamics CRM for Manage Existing OrganizationsExtension Outlook. Manage ServersInstall Microsoft Dynamics CRM Reporting Configure Microsoft Dynamics CRM for Configure Access from the InternetExtensions Outlook to connect to Microsoft Update Web AddressesReview when Microsoft Dynamics CRM Dynamics CRM organizations. View License InformationReporting Extensions is required. Configure user settings and options Upgrade the Microsoft Dynamics CRMIdentify the requirements for installing related to emails. EditionMicrosoft Dynamic CRM Reporting Install Microsoft Dynamics CRM for Redeploy Microsoft Dynamics CRMExtensions. Outlook using the command line. Import OrganizationsReview when Microsoft Dynamics CRM Review how Microsoft Dynamics CRM for Administer the Deployment UsingReport Authoring Extension is required. Outlook with offline capability works and Windows PowerShellDeployment Administrators how to configure the offline database. Review the steps to create newCreate a New Organization Requirements for Configuring an organizations.Manage Existing Organizations Internet-Facing Deployment Describe the management tasks forManage Servers Certificates existing organizations.Configure Access from the Internet Install Active Directory Federation Describe how to add an existingUpdate Web Addresses Services organization database to the deployment.View License Information Configure AD FS Review Microsoft Dynamics CRM ServerUpgrade the Microsoft Dynamics CRM Configure Claims-Based Authentication management tasks.Edition Configure an IFD Describe how to update the MicrosoftRedeploy Microsoft Dynamics CRM Describe the requirements for configuring Dynamics CRM web addresses.Import Organizations an IFD. Review Microsoft Dynamics CRM licenseAdminister the Deployment Using Windows Review the certificates required for an information.PowerShell IFD. Describe the Microsoft Dynamics CRMReview the steps to create new Identify the steps to install Active Edition upgrade options.organizations. Directory Federation Service. Explore why the redeployment of MicrosoftDescribe the management tasks for existing Review the Active Directory Federation Dynamics CRM is required.organizations. Service configuration steps. Examine Windows PowerShell forDescribe how to add an existing organization Review the steps to configure performing deployment commands.database to the deployment. claims-based authentication in Microsoft Base and Extension Table MergeReview Microsoft Dynamics CRM Server Dynamics CRM. Upgrade Process Phasesmanagement tasks. Review the steps to configure an IFD in Phase 1 – Prepare to UpgradeDescribe how to update the Microsoft Microsoft Dynamics CRM. Phase 2 – Establish the Test EnvironmentDynamics CRM web addresses. Manage System Jobs Phase 3 – Upgrade and Validate the TestReview Microsoft Dynamics CRM license Delete Records Environmentinformation. Disaster Recovery Phase 4 – Upgrade and Validate theDescribe the Microsoft Dynamics CRM Manage SQL Databases Production Deployment


Edition upgrade options. Troubleshooting Perform an In-Place Upgrade of MicrosoftExplore why the redeployment of Microsoft Configure Tracing Dynamics CRM 2011 ServerDynamics CRM is required. Update Microsoft Dynamics CRM Perform a Migration Using the SameExamine Windows PowerShell for Manage Data Encryption Instance of SQL Serverperforming deployment commands. Best Practices Analyzer (BPA) Perform a Migration Using a New InstanceBase and Extension Table Merge VSS Writer Service for Microsoft of SQL ServerUpgrade Process Phases Dynamics CRM Upgrade the Microsoft Dynamics CRMPhase 1 – Prepare to Upgrade Marketplace 2011 Email RouterPhase 2 – Establish the Test Environment Examine how to manage system jobs. Plan the Upgrade of Microsoft DynamicsPhase 3 – Upgrade and Validate the Test Show how to delete records using the CRM 2011 for OutlookEnvironment Bulk Delete Wizard. Upgrade Microsoft Dynamics CRM 2011Phase 4 – Upgrade and Validate the Discuss areas to consider for a disaster for OutlookProduction Deployment recovery plan. Describe the base and extension tablePerform an In-Place Upgrade of Microsoft Describe tasks in Microsoft SQL Server merge processDynamics CRM 2011 Server that can improve performance. Review the high-level phases of anPerform a Migration Using the Same Review ways to troubleshoot and upgrade process.Instance of SQL Server diagnose problems and monitor Explain the need for a test environment.Perform a Migration Using a New Instance performance. Identify the need to validate an upgrade ofof SQL Server Examine how to configure tracing. a test environment.Upgrade the Microsoft Dynamics CRM 2011 Describe how to update Microsoft Review the upgrade of the productionEmail Router Dynamics CRM. deployment.Plan the Upgrade of Microsoft Dynamics Examine data encryption. Describe an in-place upgrade of MicrosoftCRM 2011 for Outlook Describe the Best Practices Analyzer. Dynamics CRM.Upgrade Microsoft Dynamics CRM 2011 for Describe the VSS Writer Service for Describe a migration upgrade of MicrosoftOutlook Microsoft Dynamics CRM. Dynamics CRM.Describe the base and extension table Examine the Microsoft Dynamics Describe the upgrade of the Microsoftmerge process marketplace. Dynamics CRM Email Router.Review the high-level phases of an upgrade Network Load Balancing Email Tracking and Correlationprocess. Clustering Microsoft SQL Server Mailbox MonitoringExplain the need for a test environment. Other SQL Server High-Availability Synchronization MethodsIdentify the need to validate an upgrade of a Solutions Email Address Approvaltest environment. High-Availability Options for Other Overview of the Email RouterReview the upgrade of the production Supporting Components Install the Email Router and Ruledeployment. Deployment WizardDescribe an in-place upgrade of Microsoft Configure the Email RouterDynamics CRM. line Set Up a Forward Mailbox for the EmailDescribe a migration upgrade of Microsoft On-Premises Licensing Model RouterDynamics CRM. Online Licensing Model Deploy Inbox RulesDescribe the upgrade of the Microsoft Supporting Technologies Install the Email Router on MultipleDynamics CRM Email Router. Microsoft Dynamics CRM Server ComputersEmail Tracking and Correlation Accessing Microsoft Dynamics CRM TroubleshootingMailbox Monitoring Microsoft Dynamics CRM for Office Overview of Server-Side SynchronizationSynchronization Methods Outlook Configure Server-Side SynchronizationEmail Address Approval Managing Emails Set Up a Forward Mailbox for Server-SideOverview of the Email Router Microsoft Dynamics CRM Reporting SynchronizationInstall the Email Router and Rule Extensions Migrate Email Router SettingsDeployment Wizard Microsoft Dynamics CRM Language Email Integration Service RoleConfigure the Email Router Packs Test Email ConfigurationSet Up a Forward Mailbox for the Email Planning Overview Synchronize Appointments, Contacts, andRouter Describe the licensing model and client TasksDeploy Inbox Rules access license types. Explain email tracking and correlation.Install the Email Router on Multiple Provide an overview of the supporting Discover how mailboxes are monitored.Computers technologies. Describe the purpose of MicrosoftTroubleshooting Examine the role of the Microsoft Dynamics CRM mailbox records.Overview of Server-Side Synchronization Dynamics CRM Server in a Microsoft Examine the email synchronizationConfigure Server-Side Synchronization Dynamics CRM deployment. options.Set Up a Forward Mailbox for Server-Side Describe the ways to access Microsoft Review the requirement to approve emailSynchronization Dynamics CRM. addresses.Migrate Email Router Settings Identify the differences between the two Explain the role of the Microsoft DynamicsEmail Integration Service Role modes of Microsoft Dynamics CRM for CRM Email Router.Test Email Configuration Office Outlook. Install the Microsoft Dynamics CRM EmailSynchronize Appointments, Contacts, and Review the options for managing emails. Router.Tasks Review the role of Microsoft Dynamics Review the Email Router configurationExplain email tracking and correlation. CRM Reporting Extensions. options.Discover how mailboxes are monitored. Review the role of Microsoft Dynamics Create a forward mailbox.Describe the purpose of Microsoft Dynamics CRM Language Packs. Review the purpose of deploying


CRM mailbox records. Microsoft SQL Server Requirements forwarding rules.Examine the email synchronization options. Active Directory Requirements Review options for installing the EmailReview the requirement to approve email Components Installed During Server Router on multiple computers.addresses. Setup Review troubleshooting tips.Explain the role of the Microsoft Dynamics Microsoft Dynamics CRM Website Describe the role of Server-SideCRM Email Router. Required Installation Rights for Microsoft Synchronization.Install the Microsoft Dynamics CRM Email Dynamics CRM Server Configure Server-Side Synchronization.Router. Supported Server Topologies Test Server-Side Synchronization settings.Review the Email Router configuration Install Microsoft Dynamics CRM Server Installation Requirementsoptions. Installation Troubleshooting Deployment MethodsCreate a forward mailbox. Post-Installation Tasks Install Microsoft Dynamics CRM forReview the purpose of deploying forwarding Install Microsoft Dynamics CRM Using Outlookrules. the Command Line Configure Microsoft Dynamics CRM forReview options for installing the Email Deploy Microsoft Dynamics CRM Online OutlookRouter on multiple computers. Describe the hardware and software Configure User Email SettingsReview troubleshooting tips. requirements for the Microsoft SQL Install Microsoft Dynamics CRM forDescribe the role of Server-Side Server. Outlook Using the Command LineSynchronization. Identify the components that are installed Using Microsoft Dynamics CRM forConfigure Server-Side Synchronization. during Microsoft Dynamics CRM Server Outlook with Offline CapabilityTest Server-Side Synchronization settings. Setup. Install Microsoft Dynamics CRM forInstallation Requirements Review the options for creating the Outlook.Deployment Methods Microsoft Dynamics CRM Server website. Identify the deployment methods forInstall Microsoft Dynamics CRM for Outlook Review the rights required to install installing Microsoft Dynamics CRM forConfigure Microsoft Dynamics CRM for Microsoft Dynamics CRM Server. Outlook.Outlook Install Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM forConfigure User Email Settings Review installation troubleshooting and Outlook.Install Microsoft Dynamics CRM for Outlook identify known issues. Configure Microsoft Dynamics CRM forUsing the Command Line Identify the tasks and configuration Outlook to connect to Microsoft DynamicsUsing Microsoft Dynamics CRM for Outlook settings that are completed after the CRM organizations.with Offline Capability installation of Microsoft Dynamics CRM Configure user settings and options relatedInstall Microsoft Dynamics CRM for Outlook. Server. to emails.Identify the deployment methods for Describe how to install Microsoft Install Microsoft Dynamics CRM forinstalling Microsoft Dynamics CRM for Dynamics CRM using the command line. Outlook using the command line.Outlook. Describe how sample data can be added Review how Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook. to a Microsoft Dynamics CRM Outlook with offline capability works andConfigure Microsoft Dynamics CRM for implementation. how to configure the offline database.Outlook to connect to Microsoft Dynamics Microsoft Dynamics CRM Reporting Requirements for Configuring anCRM organizations. Extensions Internet-Facing DeploymentConfigure user settings and options related Requirements for Microsoft Dynamics Certificatesto emails. CRM Reporting Extensions Install Active Directory Federation ServicesInstall Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM Report Configure AD FSusing the command line. Authoring Extension Configure Claims-Based AuthenticationReview how Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Configure an IFDOutlook with offline capability works and how Reporting Extensions Describe the requirements for configuringto configure the offline database. Review when Microsoft Dynamics CRM an IFD.Requirements for Configuring an Reporting Extensions is required. Review the certificates required for an IFD.Internet-Facing Deployment Identify the requirements for installing Identify the steps to install Active DirectoryCertificates Microsoft Dynamic CRM Reporting Federation Service.Install Active Directory Federation Services Extensions. Review the Active Directory FederationConfigure AD FS Review when Microsoft Dynamics CRM Service configuration steps.Configure Claims-Based Authentication Report Authoring Extension is required. Review the steps to configureConfigure an IFD Deployment Administrators claims-based authentication in MicrosoftDescribe the requirements for configuring an Create a New Organization Dynamics CRM.IFD. Manage Existing Organizations Review the steps to configure an IFD inReview the certificates required for an IFD. Manage Servers Microsoft Dynamics CRM.Identify the steps to install Active Directory Configure Access from the Internet Manage System JobsFederation Service. Update Web Addresses Delete RecordsReview the Active Directory Federation View License Information Disaster RecoveryService configuration steps. Upgrade the Microsoft Dynamics CRM Manage SQL DatabasesReview the steps to configure claims-based Edition Troubleshootingauthentication in Microsoft Dynamics CRM. Redeploy Microsoft Dynamics CRM Configure TracingReview the steps to configure an IFD in Import Organizations Update Microsoft Dynamics CRMMicrosoft Dynamics CRM. Administer the Deployment Using Manage Data EncryptionManage System Jobs Windows PowerShell Best Practices Analyzer (BPA)Delete Records Review the steps to create new VSS Writer Service for Microsoft DynamicsDisaster Recovery organizations. CRM


Manage SQL Databases Describe the management tasks for MarketplaceTroubleshooting existing organizations. Examine how to manage system jobs.Configure Tracing Describe how to add an existing Show how to delete records using the BulkUpdate Microsoft Dynamics CRM organization database to the deployment. Delete Wizard.Manage Data Encryption Review Microsoft Dynamics CRM Server Discuss areas to consider for a disasterBest Practices Analyzer (BPA) management tasks. recovery plan.VSS Writer Service for Microsoft Dynamics Describe how to update the Microsoft Describe tasks in Microsoft SQL ServerCRM Dynamics CRM web addresses. that can improve performance.Marketplace Review Microsoft Dynamics CRM license Review ways to troubleshoot and diagnoseExamine how to manage system jobs. information. problems and monitor performance.Show how to delete records using the Bulk Describe the Microsoft Dynamics CRM Examine how to configure tracing.Delete Wizard. Edition upgrade options. Describe how to update MicrosoftDiscuss areas to consider for a disaster Explore why the redeployment of Dynamics CRM.recovery plan. Microsoft Dynamics CRM is required. Examine data encryption.Describe tasks in Microsoft SQL Server that Examine Windows PowerShell for Describe the Best Practices Analyzer.can improve performance. performing deployment commands. Describe the VSS Writer Service forReview ways to troubleshoot and diagnose Base and Extension Table Merge Microsoft Dynamics CRM.problems and monitor performance. Upgrade Process Phases Examine the Microsoft DynamicsExamine how to configure tracing. Phase 1 – Prepare to Upgrade marketplace.Describe how to update Microsoft Dynamics Phase 2 – Establish the Test Network Load BalancingCRM. Environment Clustering Microsoft SQL ServerExamine data encryption. Phase 3 – Upgrade and Validate the Test Other SQL Server High-AvailabilityDescribe the Best Practices Analyzer. Environment SolutionsDescribe the VSS Writer Service for Phase 4 – Upgrade and Validate the High-Availability Options for OtherMicrosoft Dynamics CRM. Production Deployment Supporting ComponentsExamine the Microsoft Dynamics Perform an In-Place Upgrade of Microsoftmarketplace. Dynamics CRM 2011 ServerNetwork Load Balancing Perform a Migration Using the Same lineClustering Microsoft SQL Server Instance of SQL Server On-Premises Licensing ModelOther SQL Server High-Availability Solutions Perform a Migration Using a New Online Licensing ModelHigh-Availability Options for Other Instance of SQL Server Supporting TechnologiesSupporting Components Upgrade the Microsoft Dynamics CRM Microsoft Dynamics CRM Server

2011 Email Router Accessing Microsoft Dynamics CRMPlan the Upgrade of Microsoft Dynamics Microsoft Dynamics CRM for Office

line CRM 2011 for Outlook OutlookOn-Premises Licensing Model Upgrade Microsoft Dynamics CRM 2011 Managing EmailsOnline Licensing Model for Outlook Microsoft Dynamics CRM ReportingSupporting Technologies Describe the base and extension table ExtensionsMicrosoft Dynamics CRM Server merge process Microsoft Dynamics CRM Language PacksAccessing Microsoft Dynamics CRM Review the high-level phases of an Planning OverviewMicrosoft Dynamics CRM for Office Outlook upgrade process. Describe the licensing model and clientManaging Emails Explain the need for a test environment. access license types.Microsoft Dynamics CRM Reporting Identify the need to validate an upgrade Provide an overview of the supportingExtensions of a test environment. technologies.Microsoft Dynamics CRM Language Packs Review the upgrade of the production Examine the role of the MicrosoftPlanning Overview deployment. Dynamics CRM Server in a MicrosoftDescribe the licensing model and client Describe an in-place upgrade of Microsoft Dynamics CRM deployment.access license types. Dynamics CRM. Describe the ways to access MicrosoftProvide an overview of the supporting Describe a migration upgrade of Dynamics CRM.technologies. Microsoft Dynamics CRM. Identify the differences between the twoExamine the role of the Microsoft Dynamics Describe the upgrade of the Microsoft modes of Microsoft Dynamics CRM forCRM Server in a Microsoft Dynamics CRM Dynamics CRM Email Router. Office Outlook.deployment. Email Tracking and Correlation Review the options for managing emails.Describe the ways to access Microsoft Mailbox Monitoring Review the role of Microsoft DynamicsDynamics CRM. Synchronization Methods CRM Reporting Extensions.Identify the differences between the two Email Address Approval Review the role of Microsoft Dynamicsmodes of Microsoft Dynamics CRM for Overview of the Email Router CRM Language Packs.Office Outlook. Install the Email Router and Rule Microsoft SQL Server RequirementsReview the options for managing emails. Deployment Wizard Active Directory RequirementsReview the role of Microsoft Dynamics CRM Configure the Email Router Components Installed During Server SetupReporting Extensions. Set Up a Forward Mailbox for the Email Microsoft Dynamics CRM WebsiteReview the role of Microsoft Dynamics CRM Router Required Installation Rights for MicrosoftLanguage Packs. Deploy Inbox Rules Dynamics CRM ServerMicrosoft SQL Server Requirements Install the Email Router on Multiple Supported Server TopologiesActive Directory Requirements Computers Install Microsoft Dynamics CRM ServerComponents Installed During Server Setup Troubleshooting Installation Troubleshooting


Microsoft Dynamics CRM Website Overview of Server-Side Synchronization Post-Installation TasksRequired Installation Rights for Microsoft Configure Server-Side Synchronization Install Microsoft Dynamics CRM Using theDynamics CRM Server Set Up a Forward Mailbox for Server-Side Command LineSupported Server Topologies Synchronization Deploy Microsoft Dynamics CRM OnlineInstall Microsoft Dynamics CRM Server Migrate Email Router Settings Describe the hardware and softwareInstallation Troubleshooting Email Integration Service Role requirements for the Microsoft SQL Server.Post-Installation Tasks Test Email Configuration Identify the components that are installedInstall Microsoft Dynamics CRM Using the Synchronize Appointments, Contacts, during Microsoft Dynamics CRM ServerCommand Line and Tasks Setup.Deploy Microsoft Dynamics CRM Online Explain email tracking and correlation. Review the options for creating theDescribe the hardware and software Discover how mailboxes are monitored. Microsoft Dynamics CRM Server website.requirements for the Microsoft SQL Server. Describe the purpose of Microsoft Review the rights required to installIdentify the components that are installed Dynamics CRM mailbox records. Microsoft Dynamics CRM Server.during Microsoft Dynamics CRM Server Examine the email synchronization Install Microsoft Dynamics CRM Server.Setup. options. Review installation troubleshooting andReview the options for creating the Microsoft Review the requirement to approve email identify known issues.Dynamics CRM Server website. addresses. Identify the tasks and configurationReview the rights required to install Explain the role of the Microsoft settings that are completed after theMicrosoft Dynamics CRM Server. Dynamics CRM Email Router. installation of Microsoft Dynamics CRMInstall Microsoft Dynamics CRM Server. Install the Microsoft Dynamics CRM Server.Review installation troubleshooting and Email Router. Describe how to install Microsoft Dynamicsidentify known issues. Review the Email Router configuration CRM using the command line.Identify the tasks and configuration settings options. Describe how sample data can be addedthat are completed after the installation of Create a forward mailbox. to a Microsoft Dynamics CRMMicrosoft Dynamics CRM Server. Review the purpose of deploying implementation.Describe how to install Microsoft Dynamics forwarding rules. Microsoft Dynamics CRM ReportingCRM using the command line. Review options for installing the Email ExtensionsDescribe how sample data can be added to Router on multiple computers. Requirements for Microsoft Dynamicsa Microsoft Dynamics CRM implementation. Review troubleshooting tips. CRM Reporting ExtensionsMicrosoft Dynamics CRM Reporting Describe the role of Server-Side Microsoft Dynamics CRM Report AuthoringExtensions Synchronization. ExtensionRequirements for Microsoft Dynamics CRM Configure Server-Side Synchronization. Install Microsoft Dynamics CRM ReportingReporting Extensions Test Server-Side Synchronization ExtensionsMicrosoft Dynamics CRM Report Authoring settings. Review when Microsoft Dynamics CRMExtension Installation Requirements Reporting Extensions is required.Install Microsoft Dynamics CRM Reporting Deployment Methods Identify the requirements for installingExtensions Install Microsoft Dynamics CRM for Microsoft Dynamic CRM ReportingReview when Microsoft Dynamics CRM Outlook Extensions.Reporting Extensions is required. Configure Microsoft Dynamics CRM for Review when Microsoft Dynamics CRMIdentify the requirements for installing Outlook Report Authoring Extension is required.Microsoft Dynamic CRM Reporting Configure User Email Settings Deployment AdministratorsExtensions. Install Microsoft Dynamics CRM for Create a New OrganizationReview when Microsoft Dynamics CRM Outlook Using the Command Line Manage Existing OrganizationsReport Authoring Extension is required. Using Microsoft Dynamics CRM for Manage ServersDeployment Administrators Outlook with Offline Capability Configure Access from the InternetCreate a New Organization Install Microsoft Dynamics CRM for Update Web AddressesManage Existing Organizations Outlook. View License InformationManage Servers Identify the deployment methods for Upgrade the Microsoft Dynamics CRMConfigure Access from the Internet installing Microsoft Dynamics CRM for EditionUpdate Web Addresses Outlook. Redeploy Microsoft Dynamics CRMView License Information Install Microsoft Dynamics CRM for Import OrganizationsUpgrade the Microsoft Dynamics CRM Outlook. Administer the Deployment UsingEdition Configure Microsoft Dynamics CRM for Windows PowerShellRedeploy Microsoft Dynamics CRM Outlook to connect to Microsoft Review the steps to create newImport Organizations Dynamics CRM organizations. organizations.Administer the Deployment Using Windows Configure user settings and options Describe the management tasks forPowerShell related to emails. existing organizations.Review the steps to create new Install Microsoft Dynamics CRM for Describe how to add an existingorganizations. Outlook using the command line. organization database to the deployment.Describe the management tasks for existing Review how Microsoft Dynamics CRM for Review Microsoft Dynamics CRM Serverorganizations. Outlook with offline capability works and management tasks.Describe how to add an existing organization how to configure the offline database. Describe how to update the Microsoftdatabase to the deployment. Requirements for Configuring an Dynamics CRM web addresses.Review Microsoft Dynamics CRM Server Internet-Facing Deployment Review Microsoft Dynamics CRM licensemanagement tasks. Certificates information.Describe how to update the Microsoft Install Active Directory Federation Describe the Microsoft Dynamics CRM


Dynamics CRM web addresses. Services Edition upgrade options.Review Microsoft Dynamics CRM license Configure AD FS Explore why the redeployment of Microsoftinformation. Configure Claims-Based Authentication Dynamics CRM is required.Describe the Microsoft Dynamics CRM Configure an IFD Examine Windows PowerShell forEdition upgrade options. Describe the requirements for configuring performing deployment commands.Explore why the redeployment of Microsoft an IFD. Base and Extension Table MergeDynamics CRM is required. Review the certificates required for an Upgrade Process PhasesExamine Windows PowerShell for IFD. Phase 1 – Prepare to Upgradeperforming deployment commands. Identify the steps to install Active Phase 2 – Establish the Test EnvironmentBase and Extension Table Merge Directory Federation Service. Phase 3 – Upgrade and Validate the TestUpgrade Process Phases Review the Active Directory Federation EnvironmentPhase 1 – Prepare to Upgrade Service configuration steps. Phase 4 – Upgrade and Validate thePhase 2 – Establish the Test Environment Review the steps to configure Production DeploymentPhase 3 – Upgrade and Validate the Test claims-based authentication in Microsoft Perform an In-Place Upgrade of MicrosoftEnvironment Dynamics CRM. Dynamics CRM 2011 ServerPhase 4 – Upgrade and Validate the Review the steps to configure an IFD in Perform a Migration Using the SameProduction Deployment Microsoft Dynamics CRM. Instance of SQL ServerPerform an In-Place Upgrade of Microsoft Manage System Jobs Perform a Migration Using a New InstanceDynamics CRM 2011 Server Delete Records of SQL ServerPerform a Migration Using the Same Disaster Recovery Upgrade the Microsoft Dynamics CRMInstance of SQL Server Manage SQL Databases 2011 Email RouterPerform a Migration Using a New Instance Troubleshooting Plan the Upgrade of Microsoft Dynamicsof SQL Server Configure Tracing CRM 2011 for OutlookUpgrade the Microsoft Dynamics CRM 2011 Update Microsoft Dynamics CRM Upgrade Microsoft Dynamics CRM 2011Email Router Manage Data Encryption for OutlookPlan the Upgrade of Microsoft Dynamics Best Practices Analyzer (BPA) Describe the base and extension tableCRM 2011 for Outlook VSS Writer Service for Microsoft merge processUpgrade Microsoft Dynamics CRM 2011 for Dynamics CRM Review the high-level phases of anOutlook Marketplace upgrade process.Describe the base and extension table Examine how to manage system jobs. Explain the need for a test environment.merge process Show how to delete records using the Identify the need to validate an upgrade ofReview the high-level phases of an upgrade Bulk Delete Wizard. a test environment.process. Discuss areas to consider for a disaster Review the upgrade of the productionExplain the need for a test environment. recovery plan. deployment.Identify the need to validate an upgrade of a Describe tasks in Microsoft SQL Server Describe an in-place upgrade of Microsofttest environment. that can improve performance. Dynamics CRM.Review the upgrade of the production Review ways to troubleshoot and Describe a migration upgrade of Microsoftdeployment. diagnose problems and monitor Dynamics CRM.Describe an in-place upgrade of Microsoft performance. Describe the upgrade of the MicrosoftDynamics CRM. Examine how to configure tracing. Dynamics CRM Email Router.Describe a migration upgrade of Microsoft Describe how to update Microsoft Email Tracking and CorrelationDynamics CRM. Dynamics CRM. Mailbox MonitoringDescribe the upgrade of the Microsoft Examine data encryption. Synchronization MethodsDynamics CRM Email Router. Describe the Best Practices Analyzer. Email Address ApprovalEmail Tracking and Correlation Describe the VSS Writer Service for Overview of the Email RouterMailbox Monitoring Microsoft Dynamics CRM. Install the Email Router and RuleSynchronization Methods Examine the Microsoft Dynamics Deployment WizardEmail Address Approval marketplace. Configure the Email RouterOverview of the Email Router Network Load Balancing Set Up a Forward Mailbox for the EmailInstall the Email Router and Rule Clustering Microsoft SQL Server RouterDeployment Wizard Other SQL Server High-Availability Deploy Inbox RulesConfigure the Email Router Solutions Install the Email Router on MultipleSet Up a Forward Mailbox for the Email High-Availability Options for Other ComputersRouter Supporting Components TroubleshootingDeploy Inbox Rules Overview of Server-Side SynchronizationInstall the Email Router on Multiple Configure Server-Side SynchronizationComputers line Set Up a Forward Mailbox for Server-SideTroubleshooting On-Premises Licensing Model SynchronizationOverview of Server-Side Synchronization Online Licensing Model Migrate Email Router SettingsConfigure Server-Side Synchronization Supporting Technologies Email Integration Service RoleSet Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM Server Test Email ConfigurationSynchronization Accessing Microsoft Dynamics CRM Synchronize Appointments, Contacts, andMigrate Email Router Settings Microsoft Dynamics CRM for Office TasksEmail Integration Service Role Outlook Explain email tracking and correlation.Test Email Configuration Managing Emails Discover how mailboxes are monitored.Synchronize Appointments, Contacts, and Microsoft Dynamics CRM Reporting Describe the purpose of Microsoft


Tasks Extensions Dynamics CRM mailbox records.Explain email tracking and correlation. Microsoft Dynamics CRM Language Examine the email synchronizationDiscover how mailboxes are monitored. Packs options.Describe the purpose of Microsoft Dynamics Planning Overview Review the requirement to approve emailCRM mailbox records. Describe the licensing model and client addresses.Examine the email synchronization options. access license types. Explain the role of the Microsoft DynamicsReview the requirement to approve email Provide an overview of the supporting CRM Email Router.addresses. technologies. Install the Microsoft Dynamics CRM EmailExplain the role of the Microsoft Dynamics Examine the role of the Microsoft Router.CRM Email Router. Dynamics CRM Server in a Microsoft Review the Email Router configurationInstall the Microsoft Dynamics CRM Email Dynamics CRM deployment. options.Router. Describe the ways to access Microsoft Create a forward mailbox.Review the Email Router configuration Dynamics CRM. Review the purpose of deployingoptions. Identify the differences between the two forwarding rules.Create a forward mailbox. modes of Microsoft Dynamics CRM for Review options for installing the EmailReview the purpose of deploying forwarding Office Outlook. Router on multiple computers.rules. Review the options for managing emails. Review troubleshooting tips.Review options for installing the Email Review the role of Microsoft Dynamics Describe the role of Server-SideRouter on multiple computers. CRM Reporting Extensions. Synchronization.Review troubleshooting tips. Review the role of Microsoft Dynamics Configure Server-Side Synchronization.Describe the role of Server-Side CRM Language Packs. Test Server-Side Synchronization settings.Synchronization. Microsoft SQL Server Requirements Installation RequirementsConfigure Server-Side Synchronization. Active Directory Requirements Deployment MethodsTest Server-Side Synchronization settings. Components Installed During Server Install Microsoft Dynamics CRM forInstallation Requirements Setup OutlookDeployment Methods Microsoft Dynamics CRM Website Configure Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook Required Installation Rights for Microsoft OutlookConfigure Microsoft Dynamics CRM for Dynamics CRM Server Configure User Email SettingsOutlook Supported Server Topologies Install Microsoft Dynamics CRM forConfigure User Email Settings Install Microsoft Dynamics CRM Server Outlook Using the Command LineInstall Microsoft Dynamics CRM for Outlook Installation Troubleshooting Using Microsoft Dynamics CRM forUsing the Command Line Post-Installation Tasks Outlook with Offline CapabilityUsing Microsoft Dynamics CRM for Outlook Install Microsoft Dynamics CRM Using Install Microsoft Dynamics CRM forwith Offline Capability the Command Line Outlook.Install Microsoft Dynamics CRM for Outlook. Deploy Microsoft Dynamics CRM Online Identify the deployment methods forIdentify the deployment methods for Describe the hardware and software installing Microsoft Dynamics CRM forinstalling Microsoft Dynamics CRM for requirements for the Microsoft SQL Outlook.Outlook. Server. Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook. Identify the components that are installed Outlook.Configure Microsoft Dynamics CRM for during Microsoft Dynamics CRM Server Configure Microsoft Dynamics CRM forOutlook to connect to Microsoft Dynamics Setup. Outlook to connect to Microsoft DynamicsCRM organizations. Review the options for creating the CRM organizations.Configure user settings and options related Microsoft Dynamics CRM Server website. Configure user settings and options relatedto emails. Review the rights required to install to emails.Install Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM forusing the command line. Install Microsoft Dynamics CRM Server. Outlook using the command line.Review how Microsoft Dynamics CRM for Review installation troubleshooting and Review how Microsoft Dynamics CRM forOutlook with offline capability works and how identify known issues. Outlook with offline capability works andto configure the offline database. Identify the tasks and configuration how to configure the offline database.Requirements for Configuring an settings that are completed after the Requirements for Configuring anInternet-Facing Deployment installation of Microsoft Dynamics CRM Internet-Facing DeploymentCertificates Server. CertificatesInstall Active Directory Federation Services Describe how to install Microsoft Install Active Directory Federation ServicesConfigure AD FS Dynamics CRM using the command line. Configure AD FSConfigure Claims-Based Authentication Describe how sample data can be added Configure Claims-Based AuthenticationConfigure an IFD to a Microsoft Dynamics CRM Configure an IFDDescribe the requirements for configuring an implementation. Describe the requirements for configuringIFD. Microsoft Dynamics CRM Reporting an IFD.Review the certificates required for an IFD. Extensions Review the certificates required for an IFD.Identify the steps to install Active Directory Requirements for Microsoft Dynamics Identify the steps to install Active DirectoryFederation Service. CRM Reporting Extensions Federation Service.Review the Active Directory Federation Microsoft Dynamics CRM Report Review the Active Directory FederationService configuration steps. Authoring Extension Service configuration steps.Review the steps to configure claims-based Install Microsoft Dynamics CRM Review the steps to configureauthentication in Microsoft Dynamics CRM. Reporting Extensions claims-based authentication in MicrosoftReview the steps to configure an IFD in Review when Microsoft Dynamics CRM Dynamics CRM.


Microsoft Dynamics CRM. Reporting Extensions is required. Review the steps to configure an IFD inManage System Jobs Identify the requirements for installing Microsoft Dynamics CRM.Delete Records Microsoft Dynamic CRM Reporting Manage System JobsDisaster Recovery Extensions. Delete RecordsManage SQL Databases Review when Microsoft Dynamics CRM Disaster RecoveryTroubleshooting Report Authoring Extension is required. Manage SQL DatabasesConfigure Tracing Deployment Administrators TroubleshootingUpdate Microsoft Dynamics CRM Create a New Organization Configure TracingManage Data Encryption Manage Existing Organizations Update Microsoft Dynamics CRMBest Practices Analyzer (BPA) Manage Servers Manage Data EncryptionVSS Writer Service for Microsoft Dynamics Configure Access from the Internet Best Practices Analyzer (BPA)CRM Update Web Addresses VSS Writer Service for Microsoft DynamicsMarketplace View License Information CRMExamine how to manage system jobs. Upgrade the Microsoft Dynamics CRM MarketplaceShow how to delete records using the Bulk Edition Examine how to manage system jobs.Delete Wizard. Redeploy Microsoft Dynamics CRM Show how to delete records using the BulkDiscuss areas to consider for a disaster Import Organizations Delete Wizard.recovery plan. Administer the Deployment Using Discuss areas to consider for a disasterDescribe tasks in Microsoft SQL Server that Windows PowerShell recovery plan.can improve performance. Review the steps to create new Describe tasks in Microsoft SQL ServerReview ways to troubleshoot and diagnose organizations. that can improve performance.problems and monitor performance. Describe the management tasks for Review ways to troubleshoot and diagnoseExamine how to configure tracing. existing organizations. problems and monitor performance.Describe how to update Microsoft Dynamics Describe how to add an existing Examine how to configure tracing.CRM. organization database to the deployment. Describe how to update MicrosoftExamine data encryption. Review Microsoft Dynamics CRM Server Dynamics CRM.Describe the Best Practices Analyzer. management tasks. Examine data encryption.Describe the VSS Writer Service for Describe how to update the Microsoft Describe the Best Practices Analyzer.Microsoft Dynamics CRM. Dynamics CRM web addresses. Describe the VSS Writer Service forExamine the Microsoft Dynamics Review Microsoft Dynamics CRM license Microsoft Dynamics CRM.marketplace. information. Examine the Microsoft DynamicsNetwork Load Balancing Describe the Microsoft Dynamics CRM marketplace.Clustering Microsoft SQL Server Edition upgrade options. Network Load BalancingOther SQL Server High-Availability Solutions Explore why the redeployment of Clustering Microsoft SQL ServerHigh-Availability Options for Other Microsoft Dynamics CRM is required. Other SQL Server High-AvailabilitySupporting Components Examine Windows PowerShell for Solutions

performing deployment commands. High-Availability Options for OtherBase and Extension Table Merge Supporting Components

line Upgrade Process PhasesOn-Premises Licensing Model Phase 1 – Prepare to UpgradeOnline Licensing Model Phase 2 – Establish the Test lineSupporting Technologies Environment On-Premises Licensing ModelMicrosoft Dynamics CRM Server Phase 3 – Upgrade and Validate the Test Online Licensing ModelAccessing Microsoft Dynamics CRM Environment Supporting TechnologiesMicrosoft Dynamics CRM for Office Outlook Phase 4 – Upgrade and Validate the Microsoft Dynamics CRM ServerManaging Emails Production Deployment Accessing Microsoft Dynamics CRMMicrosoft Dynamics CRM Reporting Perform an In-Place Upgrade of Microsoft Microsoft Dynamics CRM for OfficeExtensions Dynamics CRM 2011 Server OutlookMicrosoft Dynamics CRM Language Packs Perform a Migration Using the Same Managing EmailsPlanning Overview Instance of SQL Server Microsoft Dynamics CRM ReportingDescribe the licensing model and client Perform a Migration Using a New Extensionsaccess license types. Instance of SQL Server Microsoft Dynamics CRM Language PacksProvide an overview of the supporting Upgrade the Microsoft Dynamics CRM Planning Overviewtechnologies. 2011 Email Router Describe the licensing model and clientExamine the role of the Microsoft Dynamics Plan the Upgrade of Microsoft Dynamics access license types.CRM Server in a Microsoft Dynamics CRM CRM 2011 for Outlook Provide an overview of the supportingdeployment. Upgrade Microsoft Dynamics CRM 2011 technologies.Describe the ways to access Microsoft for Outlook Examine the role of the MicrosoftDynamics CRM. Describe the base and extension table Dynamics CRM Server in a MicrosoftIdentify the differences between the two merge process Dynamics CRM deployment.modes of Microsoft Dynamics CRM for Review the high-level phases of an Describe the ways to access MicrosoftOffice Outlook. upgrade process. Dynamics CRM.Review the options for managing emails. Explain the need for a test environment. Identify the differences between the twoReview the role of Microsoft Dynamics CRM Identify the need to validate an upgrade modes of Microsoft Dynamics CRM forReporting Extensions. of a test environment. Office Outlook.Review the role of Microsoft Dynamics CRM Review the upgrade of the production Review the options for managing emails.


Language Packs. deployment. Review the role of Microsoft DynamicsMicrosoft SQL Server Requirements Describe an in-place upgrade of Microsoft CRM Reporting Extensions.Active Directory Requirements Dynamics CRM. Review the role of Microsoft DynamicsComponents Installed During Server Setup Describe a migration upgrade of CRM Language Packs.Microsoft Dynamics CRM Website Microsoft Dynamics CRM. Microsoft SQL Server RequirementsRequired Installation Rights for Microsoft Describe the upgrade of the Microsoft Active Directory RequirementsDynamics CRM Server Dynamics CRM Email Router. Components Installed During Server SetupSupported Server Topologies Email Tracking and Correlation Microsoft Dynamics CRM WebsiteInstall Microsoft Dynamics CRM Server Mailbox Monitoring Required Installation Rights for MicrosoftInstallation Troubleshooting Synchronization Methods Dynamics CRM ServerPost-Installation Tasks Email Address Approval Supported Server TopologiesInstall Microsoft Dynamics CRM Using the Overview of the Email Router Install Microsoft Dynamics CRM ServerCommand Line Install the Email Router and Rule Installation TroubleshootingDeploy Microsoft Dynamics CRM Online Deployment Wizard Post-Installation TasksDescribe the hardware and software Configure the Email Router Install Microsoft Dynamics CRM Using therequirements for the Microsoft SQL Server. Set Up a Forward Mailbox for the Email Command LineIdentify the components that are installed Router Deploy Microsoft Dynamics CRM Onlineduring Microsoft Dynamics CRM Server Deploy Inbox Rules Describe the hardware and softwareSetup. Install the Email Router on Multiple requirements for the Microsoft SQL Server.Review the options for creating the Microsoft Computers Identify the components that are installedDynamics CRM Server website. Troubleshooting during Microsoft Dynamics CRM ServerReview the rights required to install Overview of Server-Side Synchronization Setup.Microsoft Dynamics CRM Server. Configure Server-Side Synchronization Review the options for creating theInstall Microsoft Dynamics CRM Server. Set Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM Server website.Review installation troubleshooting and Synchronization Review the rights required to installidentify known issues. Migrate Email Router Settings Microsoft Dynamics CRM Server.Identify the tasks and configuration settings Email Integration Service Role Install Microsoft Dynamics CRM Server.that are completed after the installation of Test Email Configuration Review installation troubleshooting andMicrosoft Dynamics CRM Server. Synchronize Appointments, Contacts, identify known issues.Describe how to install Microsoft Dynamics and Tasks Identify the tasks and configurationCRM using the command line. Explain email tracking and correlation. settings that are completed after theDescribe how sample data can be added to Discover how mailboxes are monitored. installation of Microsoft Dynamics CRMa Microsoft Dynamics CRM implementation. Describe the purpose of Microsoft Server.Microsoft Dynamics CRM Reporting Dynamics CRM mailbox records. Describe how to install Microsoft DynamicsExtensions Examine the email synchronization CRM using the command line.Requirements for Microsoft Dynamics CRM options. Describe how sample data can be addedReporting Extensions Review the requirement to approve email to a Microsoft Dynamics CRMMicrosoft Dynamics CRM Report Authoring addresses. implementation.Extension Explain the role of the Microsoft Microsoft Dynamics CRM ReportingInstall Microsoft Dynamics CRM Reporting Dynamics CRM Email Router. ExtensionsExtensions Install the Microsoft Dynamics CRM Requirements for Microsoft DynamicsReview when Microsoft Dynamics CRM Email Router. CRM Reporting ExtensionsReporting Extensions is required. Review the Email Router configuration Microsoft Dynamics CRM Report AuthoringIdentify the requirements for installing options. ExtensionMicrosoft Dynamic CRM Reporting Create a forward mailbox. Install Microsoft Dynamics CRM ReportingExtensions. Review the purpose of deploying ExtensionsReview when Microsoft Dynamics CRM forwarding rules. Review when Microsoft Dynamics CRMReport Authoring Extension is required. Review options for installing the Email Reporting Extensions is required.Deployment Administrators Router on multiple computers. Identify the requirements for installingCreate a New Organization Review troubleshooting tips. Microsoft Dynamic CRM ReportingManage Existing Organizations Describe the role of Server-Side Extensions.Manage Servers Synchronization. Review when Microsoft Dynamics CRMConfigure Access from the Internet Configure Server-Side Synchronization. Report Authoring Extension is required.Update Web Addresses Test Server-Side Synchronization Deployment AdministratorsView License Information settings. Create a New OrganizationUpgrade the Microsoft Dynamics CRM Installation Requirements Manage Existing OrganizationsEdition Deployment Methods Manage ServersRedeploy Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Configure Access from the InternetImport Organizations Outlook Update Web AddressesAdminister the Deployment Using Windows Configure Microsoft Dynamics CRM for View License InformationPowerShell Outlook Upgrade the Microsoft Dynamics CRMReview the steps to create new Configure User Email Settings Editionorganizations. Install Microsoft Dynamics CRM for Redeploy Microsoft Dynamics CRMDescribe the management tasks for existing Outlook Using the Command Line Import Organizationsorganizations. Using Microsoft Dynamics CRM for Administer the Deployment UsingDescribe how to add an existing organization Outlook with Offline Capability Windows PowerShell


database to the deployment. Install Microsoft Dynamics CRM for Review the steps to create newReview Microsoft Dynamics CRM Server Outlook. organizations.management tasks. Identify the deployment methods for Describe the management tasks forDescribe how to update the Microsoft installing Microsoft Dynamics CRM for existing organizations.Dynamics CRM web addresses. Outlook. Describe how to add an existingReview Microsoft Dynamics CRM license Install Microsoft Dynamics CRM for organization database to the deployment.information. Outlook. Review Microsoft Dynamics CRM ServerDescribe the Microsoft Dynamics CRM Configure Microsoft Dynamics CRM for management tasks.Edition upgrade options. Outlook to connect to Microsoft Describe how to update the MicrosoftExplore why the redeployment of Microsoft Dynamics CRM organizations. Dynamics CRM web addresses.Dynamics CRM is required. Configure user settings and options Review Microsoft Dynamics CRM licenseExamine Windows PowerShell for related to emails. information.performing deployment commands. Install Microsoft Dynamics CRM for Describe the Microsoft Dynamics CRMBase and Extension Table Merge Outlook using the command line. Edition upgrade options.Upgrade Process Phases Review how Microsoft Dynamics CRM for Explore why the redeployment of MicrosoftPhase 1 – Prepare to Upgrade Outlook with offline capability works and Dynamics CRM is required.Phase 2 – Establish the Test Environment how to configure the offline database. Examine Windows PowerShell forPhase 3 – Upgrade and Validate the Test Requirements for Configuring an performing deployment commands.Environment Internet-Facing Deployment Base and Extension Table MergePhase 4 – Upgrade and Validate the Certificates Upgrade Process PhasesProduction Deployment Install Active Directory Federation Phase 1 – Prepare to UpgradePerform an In-Place Upgrade of Microsoft Services Phase 2 – Establish the Test EnvironmentDynamics CRM 2011 Server Configure AD FS Phase 3 – Upgrade and Validate the TestPerform a Migration Using the Same Configure Claims-Based Authentication EnvironmentInstance of SQL Server Configure an IFD Phase 4 – Upgrade and Validate thePerform a Migration Using a New Instance Describe the requirements for configuring Production Deploymentof SQL Server an IFD. Perform an In-Place Upgrade of MicrosoftUpgrade the Microsoft Dynamics CRM 2011 Review the certificates required for an Dynamics CRM 2011 ServerEmail Router IFD. Perform a Migration Using the SamePlan the Upgrade of Microsoft Dynamics Identify the steps to install Active Instance of SQL ServerCRM 2011 for Outlook Directory Federation Service. Perform a Migration Using a New InstanceUpgrade Microsoft Dynamics CRM 2011 for Review the Active Directory Federation of SQL ServerOutlook Service configuration steps. Upgrade the Microsoft Dynamics CRMDescribe the base and extension table Review the steps to configure 2011 Email Routermerge process claims-based authentication in Microsoft Plan the Upgrade of Microsoft DynamicsReview the high-level phases of an upgrade Dynamics CRM. CRM 2011 for Outlookprocess. Review the steps to configure an IFD in Upgrade Microsoft Dynamics CRM 2011Explain the need for a test environment. Microsoft Dynamics CRM. for OutlookIdentify the need to validate an upgrade of a Manage System Jobs Describe the base and extension tabletest environment. Delete Records merge processReview the upgrade of the production Disaster Recovery Review the high-level phases of andeployment. Manage SQL Databases upgrade process.Describe an in-place upgrade of Microsoft Troubleshooting Explain the need for a test environment.Dynamics CRM. Configure Tracing Identify the need to validate an upgrade ofDescribe a migration upgrade of Microsoft Update Microsoft Dynamics CRM a test environment.Dynamics CRM. Manage Data Encryption Review the upgrade of the productionDescribe the upgrade of the Microsoft Best Practices Analyzer (BPA) deployment.Dynamics CRM Email Router. VSS Writer Service for Microsoft Describe an in-place upgrade of MicrosoftEmail Tracking and Correlation Dynamics CRM Dynamics CRM.Mailbox Monitoring Marketplace Describe a migration upgrade of MicrosoftSynchronization Methods Examine how to manage system jobs. Dynamics CRM.Email Address Approval Show how to delete records using the Describe the upgrade of the MicrosoftOverview of the Email Router Bulk Delete Wizard. Dynamics CRM Email Router.Install the Email Router and Rule Discuss areas to consider for a disaster Email Tracking and CorrelationDeployment Wizard recovery plan. Mailbox MonitoringConfigure the Email Router Describe tasks in Microsoft SQL Server Synchronization MethodsSet Up a Forward Mailbox for the Email that can improve performance. Email Address ApprovalRouter Review ways to troubleshoot and Overview of the Email RouterDeploy Inbox Rules diagnose problems and monitor Install the Email Router and RuleInstall the Email Router on Multiple performance. Deployment WizardComputers Examine how to configure tracing. Configure the Email RouterTroubleshooting Describe how to update Microsoft Set Up a Forward Mailbox for the EmailOverview of Server-Side Synchronization Dynamics CRM. RouterConfigure Server-Side Synchronization Examine data encryption. Deploy Inbox RulesSet Up a Forward Mailbox for Server-Side Describe the Best Practices Analyzer. Install the Email Router on MultipleSynchronization Describe the VSS Writer Service for Computers


Migrate Email Router Settings Microsoft Dynamics CRM. TroubleshootingEmail Integration Service Role Examine the Microsoft Dynamics Overview of Server-Side SynchronizationTest Email Configuration marketplace. Configure Server-Side SynchronizationSynchronize Appointments, Contacts, and Network Load Balancing Set Up a Forward Mailbox for Server-SideTasks Clustering Microsoft SQL Server SynchronizationExplain email tracking and correlation. Other SQL Server High-Availability Migrate Email Router SettingsDiscover how mailboxes are monitored. Solutions Email Integration Service RoleDescribe the purpose of Microsoft Dynamics High-Availability Options for Other Test Email ConfigurationCRM mailbox records. Supporting Components Synchronize Appointments, Contacts, andExamine the email synchronization options. TasksReview the requirement to approve email Explain email tracking and correlation.addresses. line Discover how mailboxes are monitored.Explain the role of the Microsoft Dynamics On-Premises Licensing Model Describe the purpose of MicrosoftCRM Email Router. Online Licensing Model Dynamics CRM mailbox records.Install the Microsoft Dynamics CRM Email Supporting Technologies Examine the email synchronizationRouter. Microsoft Dynamics CRM Server options.Review the Email Router configuration Accessing Microsoft Dynamics CRM Review the requirement to approve emailoptions. Microsoft Dynamics CRM for Office addresses.Create a forward mailbox. Outlook Explain the role of the Microsoft DynamicsReview the purpose of deploying forwarding Managing Emails CRM Email Router.rules. Microsoft Dynamics CRM Reporting Install the Microsoft Dynamics CRM EmailReview options for installing the Email Extensions Router.Router on multiple computers. Microsoft Dynamics CRM Language Review the Email Router configurationReview troubleshooting tips. Packs options.Describe the role of Server-Side Planning Overview Create a forward mailbox.Synchronization. Describe the licensing model and client Review the purpose of deployingConfigure Server-Side Synchronization. access license types. forwarding rules.Test Server-Side Synchronization settings. Provide an overview of the supporting Review options for installing the EmailInstallation Requirements technologies. Router on multiple computers.Deployment Methods Examine the role of the Microsoft Review troubleshooting tips.Install Microsoft Dynamics CRM for Outlook Dynamics CRM Server in a Microsoft Describe the role of Server-SideConfigure Microsoft Dynamics CRM for Dynamics CRM deployment. Synchronization.Outlook Describe the ways to access Microsoft Configure Server-Side Synchronization.Configure User Email Settings Dynamics CRM. Test Server-Side Synchronization settings.Install Microsoft Dynamics CRM for Outlook Identify the differences between the two Installation RequirementsUsing the Command Line modes of Microsoft Dynamics CRM for Deployment MethodsUsing Microsoft Dynamics CRM for Outlook Office Outlook. Install Microsoft Dynamics CRM forwith Offline Capability Review the options for managing emails. OutlookInstall Microsoft Dynamics CRM for Outlook. Review the role of Microsoft Dynamics Configure Microsoft Dynamics CRM forIdentify the deployment methods for CRM Reporting Extensions. Outlookinstalling Microsoft Dynamics CRM for Review the role of Microsoft Dynamics Configure User Email SettingsOutlook. CRM Language Packs. Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook. Microsoft SQL Server Requirements Outlook Using the Command LineConfigure Microsoft Dynamics CRM for Active Directory Requirements Using Microsoft Dynamics CRM forOutlook to connect to Microsoft Dynamics Components Installed During Server Outlook with Offline CapabilityCRM organizations. Setup Install Microsoft Dynamics CRM forConfigure user settings and options related Microsoft Dynamics CRM Website Outlook.to emails. Required Installation Rights for Microsoft Identify the deployment methods forInstall Microsoft Dynamics CRM for Outlook Dynamics CRM Server installing Microsoft Dynamics CRM forusing the command line. Supported Server Topologies Outlook.Review how Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Server Install Microsoft Dynamics CRM forOutlook with offline capability works and how Installation Troubleshooting Outlook.to configure the offline database. Post-Installation Tasks Configure Microsoft Dynamics CRM forRequirements for Configuring an Install Microsoft Dynamics CRM Using Outlook to connect to Microsoft DynamicsInternet-Facing Deployment the Command Line CRM organizations.Certificates Deploy Microsoft Dynamics CRM Online Configure user settings and options relatedInstall Active Directory Federation Services Describe the hardware and software to emails.Configure AD FS requirements for the Microsoft SQL Install Microsoft Dynamics CRM forConfigure Claims-Based Authentication Server. Outlook using the command line.Configure an IFD Identify the components that are installed Review how Microsoft Dynamics CRM forDescribe the requirements for configuring an during Microsoft Dynamics CRM Server Outlook with offline capability works andIFD. Setup. how to configure the offline database.Review the certificates required for an IFD. Review the options for creating the Requirements for Configuring anIdentify the steps to install Active Directory Microsoft Dynamics CRM Server website. Internet-Facing DeploymentFederation Service. Review the rights required to install CertificatesReview the Active Directory Federation Microsoft Dynamics CRM Server. Install Active Directory Federation Services


Service configuration steps. Install Microsoft Dynamics CRM Server. Configure AD FSReview the steps to configure claims-based Review installation troubleshooting and Configure Claims-Based Authenticationauthentication in Microsoft Dynamics CRM. identify known issues. Configure an IFDReview the steps to configure an IFD in Identify the tasks and configuration Describe the requirements for configuringMicrosoft Dynamics CRM. settings that are completed after the an IFD.Manage System Jobs installation of Microsoft Dynamics CRM Review the certificates required for an IFD.Delete Records Server. Identify the steps to install Active DirectoryDisaster Recovery Describe how to install Microsoft Federation Service.Manage SQL Databases Dynamics CRM using the command line. Review the Active Directory FederationTroubleshooting Describe how sample data can be added Service configuration steps.Configure Tracing to a Microsoft Dynamics CRM Review the steps to configureUpdate Microsoft Dynamics CRM implementation. claims-based authentication in MicrosoftManage Data Encryption Microsoft Dynamics CRM Reporting Dynamics CRM.Best Practices Analyzer (BPA) Extensions Review the steps to configure an IFD inVSS Writer Service for Microsoft Dynamics Requirements for Microsoft Dynamics Microsoft Dynamics CRM.CRM CRM Reporting Extensions Manage System JobsMarketplace Microsoft Dynamics CRM Report Delete RecordsExamine how to manage system jobs. Authoring Extension Disaster RecoveryShow how to delete records using the Bulk Install Microsoft Dynamics CRM Manage SQL DatabasesDelete Wizard. Reporting Extensions TroubleshootingDiscuss areas to consider for a disaster Review when Microsoft Dynamics CRM Configure Tracingrecovery plan. Reporting Extensions is required. Update Microsoft Dynamics CRMDescribe tasks in Microsoft SQL Server that Identify the requirements for installing Manage Data Encryptioncan improve performance. Microsoft Dynamic CRM Reporting Best Practices Analyzer (BPA)Review ways to troubleshoot and diagnose Extensions. VSS Writer Service for Microsoft Dynamicsproblems and monitor performance. Review when Microsoft Dynamics CRM CRMExamine how to configure tracing. Report Authoring Extension is required. MarketplaceDescribe how to update Microsoft Dynamics Deployment Administrators Examine how to manage system jobs.CRM. Create a New Organization Show how to delete records using the BulkExamine data encryption. Manage Existing Organizations Delete Wizard.Describe the Best Practices Analyzer. Manage Servers Discuss areas to consider for a disasterDescribe the VSS Writer Service for Configure Access from the Internet recovery plan.Microsoft Dynamics CRM. Update Web Addresses Describe tasks in Microsoft SQL ServerExamine the Microsoft Dynamics View License Information that can improve performance.marketplace. Upgrade the Microsoft Dynamics CRM Review ways to troubleshoot and diagnoseNetwork Load Balancing Edition problems and monitor performance.Clustering Microsoft SQL Server Redeploy Microsoft Dynamics CRM Examine how to configure tracing.Other SQL Server High-Availability Solutions Import Organizations Describe how to update MicrosoftHigh-Availability Options for Other Administer the Deployment Using Dynamics CRM.Supporting Components Windows PowerShell Examine data encryption.

Review the steps to create new Describe the Best Practices Analyzer.organizations. Describe the VSS Writer Service for

line Describe the management tasks for Microsoft Dynamics CRM.On-Premises Licensing Model existing organizations. Examine the Microsoft DynamicsOnline Licensing Model Describe how to add an existing marketplace.Supporting Technologies organization database to the deployment. Network Load BalancingMicrosoft Dynamics CRM Server Review Microsoft Dynamics CRM Server Clustering Microsoft SQL ServerAccessing Microsoft Dynamics CRM management tasks. Other SQL Server High-AvailabilityMicrosoft Dynamics CRM for Office Outlook Describe how to update the Microsoft SolutionsManaging Emails Dynamics CRM web addresses. High-Availability Options for OtherMicrosoft Dynamics CRM Reporting Review Microsoft Dynamics CRM license Supporting ComponentsExtensions information.Microsoft Dynamics CRM Language Packs Describe the Microsoft Dynamics CRMPlanning Overview Edition upgrade options. lineDescribe the licensing model and client Explore why the redeployment of On-Premises Licensing Modelaccess license types. Microsoft Dynamics CRM is required. Online Licensing ModelProvide an overview of the supporting Examine Windows PowerShell for Supporting Technologiestechnologies. performing deployment commands. Microsoft Dynamics CRM ServerExamine the role of the Microsoft Dynamics Base and Extension Table Merge Accessing Microsoft Dynamics CRMCRM Server in a Microsoft Dynamics CRM Upgrade Process Phases Microsoft Dynamics CRM for Officedeployment. Phase 1 – Prepare to Upgrade OutlookDescribe the ways to access Microsoft Phase 2 – Establish the Test Managing EmailsDynamics CRM. Environment Microsoft Dynamics CRM ReportingIdentify the differences between the two Phase 3 – Upgrade and Validate the Test Extensionsmodes of Microsoft Dynamics CRM for Environment Microsoft Dynamics CRM Language PacksOffice Outlook. Phase 4 – Upgrade and Validate the Planning Overview


Review the options for managing emails. Production Deployment Describe the licensing model and clientReview the role of Microsoft Dynamics CRM Perform an In-Place Upgrade of Microsoft access license types.Reporting Extensions. Dynamics CRM 2011 Server Provide an overview of the supportingReview the role of Microsoft Dynamics CRM Perform a Migration Using the Same technologies.Language Packs. Instance of SQL Server Examine the role of the MicrosoftMicrosoft SQL Server Requirements Perform a Migration Using a New Dynamics CRM Server in a MicrosoftActive Directory Requirements Instance of SQL Server Dynamics CRM deployment.Components Installed During Server Setup Upgrade the Microsoft Dynamics CRM Describe the ways to access MicrosoftMicrosoft Dynamics CRM Website 2011 Email Router Dynamics CRM.Required Installation Rights for Microsoft Plan the Upgrade of Microsoft Dynamics Identify the differences between the twoDynamics CRM Server CRM 2011 for Outlook modes of Microsoft Dynamics CRM forSupported Server Topologies Upgrade Microsoft Dynamics CRM 2011 Office Outlook.Install Microsoft Dynamics CRM Server for Outlook Review the options for managing emails.Installation Troubleshooting Describe the base and extension table Review the role of Microsoft DynamicsPost-Installation Tasks merge process CRM Reporting Extensions.Install Microsoft Dynamics CRM Using the Review the high-level phases of an Review the role of Microsoft DynamicsCommand Line upgrade process. CRM Language Packs.Deploy Microsoft Dynamics CRM Online Explain the need for a test environment. Microsoft SQL Server RequirementsDescribe the hardware and software Identify the need to validate an upgrade Active Directory Requirementsrequirements for the Microsoft SQL Server. of a test environment. Components Installed During Server SetupIdentify the components that are installed Review the upgrade of the production Microsoft Dynamics CRM Websiteduring Microsoft Dynamics CRM Server deployment. Required Installation Rights for MicrosoftSetup. Describe an in-place upgrade of Microsoft Dynamics CRM ServerReview the options for creating the Microsoft Dynamics CRM. Supported Server TopologiesDynamics CRM Server website. Describe a migration upgrade of Install Microsoft Dynamics CRM ServerReview the rights required to install Microsoft Dynamics CRM. Installation TroubleshootingMicrosoft Dynamics CRM Server. Describe the upgrade of the Microsoft Post-Installation TasksInstall Microsoft Dynamics CRM Server. Dynamics CRM Email Router. Install Microsoft Dynamics CRM Using theReview installation troubleshooting and Email Tracking and Correlation Command Lineidentify known issues. Mailbox Monitoring Deploy Microsoft Dynamics CRM OnlineIdentify the tasks and configuration settings Synchronization Methods Describe the hardware and softwarethat are completed after the installation of Email Address Approval requirements for the Microsoft SQL Server.Microsoft Dynamics CRM Server. Overview of the Email Router Identify the components that are installedDescribe how to install Microsoft Dynamics Install the Email Router and Rule during Microsoft Dynamics CRM ServerCRM using the command line. Deployment Wizard Setup.Describe how sample data can be added to Configure the Email Router Review the options for creating thea Microsoft Dynamics CRM implementation. Set Up a Forward Mailbox for the Email Microsoft Dynamics CRM Server website.Microsoft Dynamics CRM Reporting Router Review the rights required to installExtensions Deploy Inbox Rules Microsoft Dynamics CRM Server.Requirements for Microsoft Dynamics CRM Install the Email Router on Multiple Install Microsoft Dynamics CRM Server.Reporting Extensions Computers Review installation troubleshooting andMicrosoft Dynamics CRM Report Authoring Troubleshooting identify known issues.Extension Overview of Server-Side Synchronization Identify the tasks and configurationInstall Microsoft Dynamics CRM Reporting Configure Server-Side Synchronization settings that are completed after theExtensions Set Up a Forward Mailbox for Server-Side installation of Microsoft Dynamics CRMReview when Microsoft Dynamics CRM Synchronization Server.Reporting Extensions is required. Migrate Email Router Settings Describe how to install Microsoft DynamicsIdentify the requirements for installing Email Integration Service Role CRM using the command line.Microsoft Dynamic CRM Reporting Test Email Configuration Describe how sample data can be addedExtensions. Synchronize Appointments, Contacts, to a Microsoft Dynamics CRMReview when Microsoft Dynamics CRM and Tasks implementation.Report Authoring Extension is required. Explain email tracking and correlation. Microsoft Dynamics CRM ReportingDeployment Administrators Discover how mailboxes are monitored. ExtensionsCreate a New Organization Describe the purpose of Microsoft Requirements for Microsoft DynamicsManage Existing Organizations Dynamics CRM mailbox records. CRM Reporting ExtensionsManage Servers Examine the email synchronization Microsoft Dynamics CRM Report AuthoringConfigure Access from the Internet options. ExtensionUpdate Web Addresses Review the requirement to approve email Install Microsoft Dynamics CRM ReportingView License Information addresses. ExtensionsUpgrade the Microsoft Dynamics CRM Explain the role of the Microsoft Review when Microsoft Dynamics CRMEdition Dynamics CRM Email Router. Reporting Extensions is required.Redeploy Microsoft Dynamics CRM Install the Microsoft Dynamics CRM Identify the requirements for installingImport Organizations Email Router. Microsoft Dynamic CRM ReportingAdminister the Deployment Using Windows Review the Email Router configuration Extensions.PowerShell options. Review when Microsoft Dynamics CRMReview the steps to create new Create a forward mailbox. Report Authoring Extension is required.


organizations. Review the purpose of deploying Deployment AdministratorsDescribe the management tasks for existing forwarding rules. Create a New Organizationorganizations. Review options for installing the Email Manage Existing OrganizationsDescribe how to add an existing organization Router on multiple computers. Manage Serversdatabase to the deployment. Review troubleshooting tips. Configure Access from the InternetReview Microsoft Dynamics CRM Server Describe the role of Server-Side Update Web Addressesmanagement tasks. Synchronization. View License InformationDescribe how to update the Microsoft Configure Server-Side Synchronization. Upgrade the Microsoft Dynamics CRMDynamics CRM web addresses. Test Server-Side Synchronization EditionReview Microsoft Dynamics CRM license settings. Redeploy Microsoft Dynamics CRMinformation. Installation Requirements Import OrganizationsDescribe the Microsoft Dynamics CRM Deployment Methods Administer the Deployment UsingEdition upgrade options. Install Microsoft Dynamics CRM for Windows PowerShellExplore why the redeployment of Microsoft Outlook Review the steps to create newDynamics CRM is required. Configure Microsoft Dynamics CRM for organizations.Examine Windows PowerShell for Outlook Describe the management tasks forperforming deployment commands. Configure User Email Settings existing organizations.Base and Extension Table Merge Install Microsoft Dynamics CRM for Describe how to add an existingUpgrade Process Phases Outlook Using the Command Line organization database to the deployment.Phase 1 – Prepare to Upgrade Using Microsoft Dynamics CRM for Review Microsoft Dynamics CRM ServerPhase 2 – Establish the Test Environment Outlook with Offline Capability management tasks.Phase 3 – Upgrade and Validate the Test Install Microsoft Dynamics CRM for Describe how to update the MicrosoftEnvironment Outlook. Dynamics CRM web addresses.Phase 4 – Upgrade and Validate the Identify the deployment methods for Review Microsoft Dynamics CRM licenseProduction Deployment installing Microsoft Dynamics CRM for information.Perform an In-Place Upgrade of Microsoft Outlook. Describe the Microsoft Dynamics CRMDynamics CRM 2011 Server Install Microsoft Dynamics CRM for Edition upgrade options.Perform a Migration Using the Same Outlook. Explore why the redeployment of MicrosoftInstance of SQL Server Configure Microsoft Dynamics CRM for Dynamics CRM is required.Perform a Migration Using a New Instance Outlook to connect to Microsoft Examine Windows PowerShell forof SQL Server Dynamics CRM organizations. performing deployment commands.Upgrade the Microsoft Dynamics CRM 2011 Configure user settings and options Base and Extension Table MergeEmail Router related to emails. Upgrade Process PhasesPlan the Upgrade of Microsoft Dynamics Install Microsoft Dynamics CRM for Phase 1 – Prepare to UpgradeCRM 2011 for Outlook Outlook using the command line. Phase 2 – Establish the Test EnvironmentUpgrade Microsoft Dynamics CRM 2011 for Review how Microsoft Dynamics CRM for Phase 3 – Upgrade and Validate the TestOutlook Outlook with offline capability works and EnvironmentDescribe the base and extension table how to configure the offline database. Phase 4 – Upgrade and Validate themerge process Requirements for Configuring an Production DeploymentReview the high-level phases of an upgrade Internet-Facing Deployment Perform an In-Place Upgrade of Microsoftprocess. Certificates Dynamics CRM 2011 ServerExplain the need for a test environment. Install Active Directory Federation Perform a Migration Using the SameIdentify the need to validate an upgrade of a Services Instance of SQL Servertest environment. Configure AD FS Perform a Migration Using a New InstanceReview the upgrade of the production Configure Claims-Based Authentication of SQL Serverdeployment. Configure an IFD Upgrade the Microsoft Dynamics CRMDescribe an in-place upgrade of Microsoft Describe the requirements for configuring 2011 Email RouterDynamics CRM. an IFD. Plan the Upgrade of Microsoft DynamicsDescribe a migration upgrade of Microsoft Review the certificates required for an CRM 2011 for OutlookDynamics CRM. IFD. Upgrade Microsoft Dynamics CRM 2011Describe the upgrade of the Microsoft Identify the steps to install Active for OutlookDynamics CRM Email Router. Directory Federation Service. Describe the base and extension tableEmail Tracking and Correlation Review the Active Directory Federation merge processMailbox Monitoring Service configuration steps. Review the high-level phases of anSynchronization Methods Review the steps to configure upgrade process.Email Address Approval claims-based authentication in Microsoft Explain the need for a test environment.Overview of the Email Router Dynamics CRM. Identify the need to validate an upgrade ofInstall the Email Router and Rule Review the steps to configure an IFD in a test environment.Deployment Wizard Microsoft Dynamics CRM. Review the upgrade of the productionConfigure the Email Router Manage System Jobs deployment.Set Up a Forward Mailbox for the Email Delete Records Describe an in-place upgrade of MicrosoftRouter Disaster Recovery Dynamics CRM.Deploy Inbox Rules Manage SQL Databases Describe a migration upgrade of MicrosoftInstall the Email Router on Multiple Troubleshooting Dynamics CRM.Computers Configure Tracing Describe the upgrade of the MicrosoftTroubleshooting Update Microsoft Dynamics CRM Dynamics CRM Email Router.


Overview of Server-Side Synchronization Manage Data Encryption Email Tracking and CorrelationConfigure Server-Side Synchronization Best Practices Analyzer (BPA) Mailbox MonitoringSet Up a Forward Mailbox for Server-Side VSS Writer Service for Microsoft Synchronization MethodsSynchronization Dynamics CRM Email Address ApprovalMigrate Email Router Settings Marketplace Overview of the Email RouterEmail Integration Service Role Examine how to manage system jobs. Install the Email Router and RuleTest Email Configuration Show how to delete records using the Deployment WizardSynchronize Appointments, Contacts, and Bulk Delete Wizard. Configure the Email RouterTasks Discuss areas to consider for a disaster Set Up a Forward Mailbox for the EmailExplain email tracking and correlation. recovery plan. RouterDiscover how mailboxes are monitored. Describe tasks in Microsoft SQL Server Deploy Inbox RulesDescribe the purpose of Microsoft Dynamics that can improve performance. Install the Email Router on MultipleCRM mailbox records. Review ways to troubleshoot and ComputersExamine the email synchronization options. diagnose problems and monitor TroubleshootingReview the requirement to approve email performance. Overview of Server-Side Synchronizationaddresses. Examine how to configure tracing. Configure Server-Side SynchronizationExplain the role of the Microsoft Dynamics Describe how to update Microsoft Set Up a Forward Mailbox for Server-SideCRM Email Router. Dynamics CRM. SynchronizationInstall the Microsoft Dynamics CRM Email Examine data encryption. Migrate Email Router SettingsRouter. Describe the Best Practices Analyzer. Email Integration Service RoleReview the Email Router configuration Describe the VSS Writer Service for Test Email Configurationoptions. Microsoft Dynamics CRM. Synchronize Appointments, Contacts, andCreate a forward mailbox. Examine the Microsoft Dynamics TasksReview the purpose of deploying forwarding marketplace. Explain email tracking and correlation.rules. Network Load Balancing Discover how mailboxes are monitored.Review options for installing the Email Clustering Microsoft SQL Server Describe the purpose of MicrosoftRouter on multiple computers. Other SQL Server High-Availability Dynamics CRM mailbox records.Review troubleshooting tips. Solutions Examine the email synchronizationDescribe the role of Server-Side High-Availability Options for Other options.Synchronization. Supporting Components Review the requirement to approve emailConfigure Server-Side Synchronization. addresses.Test Server-Side Synchronization settings. Explain the role of the Microsoft DynamicsInstallation Requirements line CRM Email Router.Deployment Methods On-Premises Licensing Model Install the Microsoft Dynamics CRM EmailInstall Microsoft Dynamics CRM for Outlook Online Licensing Model Router.Configure Microsoft Dynamics CRM for Supporting Technologies Review the Email Router configurationOutlook Microsoft Dynamics CRM Server options.Configure User Email Settings Accessing Microsoft Dynamics CRM Create a forward mailbox.Install Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM for Office Review the purpose of deployingUsing the Command Line Outlook forwarding rules.Using Microsoft Dynamics CRM for Outlook Managing Emails Review options for installing the Emailwith Offline Capability Microsoft Dynamics CRM Reporting Router on multiple computers.Install Microsoft Dynamics CRM for Outlook. Extensions Review troubleshooting tips.Identify the deployment methods for Microsoft Dynamics CRM Language Describe the role of Server-Sideinstalling Microsoft Dynamics CRM for Packs Synchronization.Outlook. Planning Overview Configure Server-Side Synchronization.Install Microsoft Dynamics CRM for Outlook. Describe the licensing model and client Test Server-Side Synchronization settings.Configure Microsoft Dynamics CRM for access license types. Installation RequirementsOutlook to connect to Microsoft Dynamics Provide an overview of the supporting Deployment MethodsCRM organizations. technologies. Install Microsoft Dynamics CRM forConfigure user settings and options related Examine the role of the Microsoft Outlookto emails. Dynamics CRM Server in a Microsoft Configure Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook Dynamics CRM deployment. Outlookusing the command line. Describe the ways to access Microsoft Configure User Email SettingsReview how Microsoft Dynamics CRM for Dynamics CRM. Install Microsoft Dynamics CRM forOutlook with offline capability works and how Identify the differences between the two Outlook Using the Command Lineto configure the offline database. modes of Microsoft Dynamics CRM for Using Microsoft Dynamics CRM forRequirements for Configuring an Office Outlook. Outlook with Offline CapabilityInternet-Facing Deployment Review the options for managing emails. Install Microsoft Dynamics CRM forCertificates Review the role of Microsoft Dynamics Outlook.Install Active Directory Federation Services CRM Reporting Extensions. Identify the deployment methods forConfigure AD FS Review the role of Microsoft Dynamics installing Microsoft Dynamics CRM forConfigure Claims-Based Authentication CRM Language Packs. Outlook.Configure an IFD Microsoft SQL Server Requirements Install Microsoft Dynamics CRM forDescribe the requirements for configuring an Active Directory Requirements Outlook.IFD. Components Installed During Server Configure Microsoft Dynamics CRM for


Review the certificates required for an IFD. Setup Outlook to connect to Microsoft DynamicsIdentify the steps to install Active Directory Microsoft Dynamics CRM Website CRM organizations.Federation Service. Required Installation Rights for Microsoft Configure user settings and options relatedReview the Active Directory Federation Dynamics CRM Server to emails.Service configuration steps. Supported Server Topologies Install Microsoft Dynamics CRM forReview the steps to configure claims-based Install Microsoft Dynamics CRM Server Outlook using the command line.authentication in Microsoft Dynamics CRM. Installation Troubleshooting Review how Microsoft Dynamics CRM forReview the steps to configure an IFD in Post-Installation Tasks Outlook with offline capability works andMicrosoft Dynamics CRM. Install Microsoft Dynamics CRM Using how to configure the offline database.Manage System Jobs the Command Line Requirements for Configuring anDelete Records Deploy Microsoft Dynamics CRM Online Internet-Facing DeploymentDisaster Recovery Describe the hardware and software CertificatesManage SQL Databases requirements for the Microsoft SQL Install Active Directory Federation ServicesTroubleshooting Server. Configure AD FSConfigure Tracing Identify the components that are installed Configure Claims-Based AuthenticationUpdate Microsoft Dynamics CRM during Microsoft Dynamics CRM Server Configure an IFDManage Data Encryption Setup. Describe the requirements for configuringBest Practices Analyzer (BPA) Review the options for creating the an IFD.VSS Writer Service for Microsoft Dynamics Microsoft Dynamics CRM Server website. Review the certificates required for an IFD.CRM Review the rights required to install Identify the steps to install Active DirectoryMarketplace Microsoft Dynamics CRM Server. Federation Service.Examine how to manage system jobs. Install Microsoft Dynamics CRM Server. Review the Active Directory FederationShow how to delete records using the Bulk Review installation troubleshooting and Service configuration steps.Delete Wizard. identify known issues. Review the steps to configureDiscuss areas to consider for a disaster Identify the tasks and configuration claims-based authentication in Microsoftrecovery plan. settings that are completed after the Dynamics CRM.Describe tasks in Microsoft SQL Server that installation of Microsoft Dynamics CRM Review the steps to configure an IFD incan improve performance. Server. Microsoft Dynamics CRM.Review ways to troubleshoot and diagnose Describe how to install Microsoft Manage System Jobsproblems and monitor performance. Dynamics CRM using the command line. Delete RecordsExamine how to configure tracing. Describe how sample data can be added Disaster RecoveryDescribe how to update Microsoft Dynamics to a Microsoft Dynamics CRM Manage SQL DatabasesCRM. implementation. TroubleshootingExamine data encryption. Microsoft Dynamics CRM Reporting Configure TracingDescribe the Best Practices Analyzer. Extensions Update Microsoft Dynamics CRMDescribe the VSS Writer Service for Requirements for Microsoft Dynamics Manage Data EncryptionMicrosoft Dynamics CRM. CRM Reporting Extensions Best Practices Analyzer (BPA)Examine the Microsoft Dynamics Microsoft Dynamics CRM Report VSS Writer Service for Microsoft Dynamicsmarketplace. Authoring Extension CRMNetwork Load Balancing Install Microsoft Dynamics CRM MarketplaceClustering Microsoft SQL Server Reporting Extensions Examine how to manage system jobs.Other SQL Server High-Availability Solutions Review when Microsoft Dynamics CRM Show how to delete records using the BulkHigh-Availability Options for Other Reporting Extensions is required. Delete Wizard.Supporting Components Identify the requirements for installing Discuss areas to consider for a disaster

Microsoft Dynamic CRM Reporting recovery plan.Extensions. Describe tasks in Microsoft SQL Server

line Review when Microsoft Dynamics CRM that can improve performance.On-Premises Licensing Model Report Authoring Extension is required. Review ways to troubleshoot and diagnoseOnline Licensing Model Deployment Administrators problems and monitor performance.Supporting Technologies Create a New Organization Examine how to configure tracing.Microsoft Dynamics CRM Server Manage Existing Organizations Describe how to update MicrosoftAccessing Microsoft Dynamics CRM Manage Servers Dynamics CRM.Microsoft Dynamics CRM for Office Outlook Configure Access from the Internet Examine data encryption.Managing Emails Update Web Addresses Describe the Best Practices Analyzer.Microsoft Dynamics CRM Reporting View License Information Describe the VSS Writer Service forExtensions Upgrade the Microsoft Dynamics CRM Microsoft Dynamics CRM.Microsoft Dynamics CRM Language Packs Edition Examine the Microsoft DynamicsPlanning Overview Redeploy Microsoft Dynamics CRM marketplace.Describe the licensing model and client Import Organizations Network Load Balancingaccess license types. Administer the Deployment Using Clustering Microsoft SQL ServerProvide an overview of the supporting Windows PowerShell Other SQL Server High-Availabilitytechnologies. Review the steps to create new SolutionsExamine the role of the Microsoft Dynamics organizations. High-Availability Options for OtherCRM Server in a Microsoft Dynamics CRM Describe the management tasks for Supporting Componentsdeployment. existing organizations.Describe the ways to access Microsoft Describe how to add an existing


Dynamics CRM. organization database to the deployment. lineIdentify the differences between the two Review Microsoft Dynamics CRM Server On-Premises Licensing Modelmodes of Microsoft Dynamics CRM for management tasks. Online Licensing ModelOffice Outlook. Describe how to update the Microsoft Supporting TechnologiesReview the options for managing emails. Dynamics CRM web addresses. Microsoft Dynamics CRM ServerReview the role of Microsoft Dynamics CRM Review Microsoft Dynamics CRM license Accessing Microsoft Dynamics CRMReporting Extensions. information. Microsoft Dynamics CRM for OfficeReview the role of Microsoft Dynamics CRM Describe the Microsoft Dynamics CRM OutlookLanguage Packs. Edition upgrade options. Managing EmailsMicrosoft SQL Server Requirements Explore why the redeployment of Microsoft Dynamics CRM ReportingActive Directory Requirements Microsoft Dynamics CRM is required. ExtensionsComponents Installed During Server Setup Examine Windows PowerShell for Microsoft Dynamics CRM Language PacksMicrosoft Dynamics CRM Website performing deployment commands. Planning OverviewRequired Installation Rights for Microsoft Base and Extension Table Merge Describe the licensing model and clientDynamics CRM Server Upgrade Process Phases access license types.Supported Server Topologies Phase 1 – Prepare to Upgrade Provide an overview of the supportingInstall Microsoft Dynamics CRM Server Phase 2 – Establish the Test technologies.Installation Troubleshooting Environment Examine the role of the MicrosoftPost-Installation Tasks Phase 3 – Upgrade and Validate the Test Dynamics CRM Server in a MicrosoftInstall Microsoft Dynamics CRM Using the Environment Dynamics CRM deployment.Command Line Phase 4 – Upgrade and Validate the Describe the ways to access MicrosoftDeploy Microsoft Dynamics CRM Online Production Deployment Dynamics CRM.Describe the hardware and software Perform an In-Place Upgrade of Microsoft Identify the differences between the tworequirements for the Microsoft SQL Server. Dynamics CRM 2011 Server modes of Microsoft Dynamics CRM forIdentify the components that are installed Perform a Migration Using the Same Office Outlook.during Microsoft Dynamics CRM Server Instance of SQL Server Review the options for managing emails.Setup. Perform a Migration Using a New Review the role of Microsoft DynamicsReview the options for creating the Microsoft Instance of SQL Server CRM Reporting Extensions.Dynamics CRM Server website. Upgrade the Microsoft Dynamics CRM Review the role of Microsoft DynamicsReview the rights required to install 2011 Email Router CRM Language Packs.Microsoft Dynamics CRM Server. Plan the Upgrade of Microsoft Dynamics Microsoft SQL Server RequirementsInstall Microsoft Dynamics CRM Server. CRM 2011 for Outlook Active Directory RequirementsReview installation troubleshooting and Upgrade Microsoft Dynamics CRM 2011 Components Installed During Server Setupidentify known issues. for Outlook Microsoft Dynamics CRM WebsiteIdentify the tasks and configuration settings Describe the base and extension table Required Installation Rights for Microsoftthat are completed after the installation of merge process Dynamics CRM ServerMicrosoft Dynamics CRM Server. Review the high-level phases of an Supported Server TopologiesDescribe how to install Microsoft Dynamics upgrade process. Install Microsoft Dynamics CRM ServerCRM using the command line. Explain the need for a test environment. Installation TroubleshootingDescribe how sample data can be added to Identify the need to validate an upgrade Post-Installation Tasksa Microsoft Dynamics CRM implementation. of a test environment. Install Microsoft Dynamics CRM Using theMicrosoft Dynamics CRM Reporting Review the upgrade of the production Command LineExtensions deployment. Deploy Microsoft Dynamics CRM OnlineRequirements for Microsoft Dynamics CRM Describe an in-place upgrade of Microsoft Describe the hardware and softwareReporting Extensions Dynamics CRM. requirements for the Microsoft SQL Server.Microsoft Dynamics CRM Report Authoring Describe a migration upgrade of Identify the components that are installedExtension Microsoft Dynamics CRM. during Microsoft Dynamics CRM ServerInstall Microsoft Dynamics CRM Reporting Describe the upgrade of the Microsoft Setup.Extensions Dynamics CRM Email Router. Review the options for creating theReview when Microsoft Dynamics CRM Email Tracking and Correlation Microsoft Dynamics CRM Server website.Reporting Extensions is required. Mailbox Monitoring Review the rights required to installIdentify the requirements for installing Synchronization Methods Microsoft Dynamics CRM Server.Microsoft Dynamic CRM Reporting Email Address Approval Install Microsoft Dynamics CRM Server.Extensions. Overview of the Email Router Review installation troubleshooting andReview when Microsoft Dynamics CRM Install the Email Router and Rule identify known issues.Report Authoring Extension is required. Deployment Wizard Identify the tasks and configurationDeployment Administrators Configure the Email Router settings that are completed after theCreate a New Organization Set Up a Forward Mailbox for the Email installation of Microsoft Dynamics CRMManage Existing Organizations Router Server.Manage Servers Deploy Inbox Rules Describe how to install Microsoft DynamicsConfigure Access from the Internet Install the Email Router on Multiple CRM using the command line.Update Web Addresses Computers Describe how sample data can be addedView License Information Troubleshooting to a Microsoft Dynamics CRMUpgrade the Microsoft Dynamics CRM Overview of Server-Side Synchronization implementation.Edition Configure Server-Side Synchronization Microsoft Dynamics CRM ReportingRedeploy Microsoft Dynamics CRM Set Up a Forward Mailbox for Server-Side Extensions


Import Organizations Synchronization Requirements for Microsoft DynamicsAdminister the Deployment Using Windows Migrate Email Router Settings CRM Reporting ExtensionsPowerShell Email Integration Service Role Microsoft Dynamics CRM Report AuthoringReview the steps to create new Test Email Configuration Extensionorganizations. Synchronize Appointments, Contacts, Install Microsoft Dynamics CRM ReportingDescribe the management tasks for existing and Tasks Extensionsorganizations. Explain email tracking and correlation. Review when Microsoft Dynamics CRMDescribe how to add an existing organization Discover how mailboxes are monitored. Reporting Extensions is required.database to the deployment. Describe the purpose of Microsoft Identify the requirements for installingReview Microsoft Dynamics CRM Server Dynamics CRM mailbox records. Microsoft Dynamic CRM Reportingmanagement tasks. Examine the email synchronization Extensions.Describe how to update the Microsoft options. Review when Microsoft Dynamics CRMDynamics CRM web addresses. Review the requirement to approve email Report Authoring Extension is required.Review Microsoft Dynamics CRM license addresses. Deployment Administratorsinformation. Explain the role of the Microsoft Create a New OrganizationDescribe the Microsoft Dynamics CRM Dynamics CRM Email Router. Manage Existing OrganizationsEdition upgrade options. Install the Microsoft Dynamics CRM Manage ServersExplore why the redeployment of Microsoft Email Router. Configure Access from the InternetDynamics CRM is required. Review the Email Router configuration Update Web AddressesExamine Windows PowerShell for options. View License Informationperforming deployment commands. Create a forward mailbox. Upgrade the Microsoft Dynamics CRMBase and Extension Table Merge Review the purpose of deploying EditionUpgrade Process Phases forwarding rules. Redeploy Microsoft Dynamics CRMPhase 1 – Prepare to Upgrade Review options for installing the Email Import OrganizationsPhase 2 – Establish the Test Environment Router on multiple computers. Administer the Deployment UsingPhase 3 – Upgrade and Validate the Test Review troubleshooting tips. Windows PowerShellEnvironment Describe the role of Server-Side Review the steps to create newPhase 4 – Upgrade and Validate the Synchronization. organizations.Production Deployment Configure Server-Side Synchronization. Describe the management tasks forPerform an In-Place Upgrade of Microsoft Test Server-Side Synchronization existing organizations.Dynamics CRM 2011 Server settings. Describe how to add an existingPerform a Migration Using the Same Installation Requirements organization database to the deployment.Instance of SQL Server Deployment Methods Review Microsoft Dynamics CRM ServerPerform a Migration Using a New Instance Install Microsoft Dynamics CRM for management tasks.of SQL Server Outlook Describe how to update the MicrosoftUpgrade the Microsoft Dynamics CRM 2011 Configure Microsoft Dynamics CRM for Dynamics CRM web addresses.Email Router Outlook Review Microsoft Dynamics CRM licensePlan the Upgrade of Microsoft Dynamics Configure User Email Settings information.CRM 2011 for Outlook Install Microsoft Dynamics CRM for Describe the Microsoft Dynamics CRMUpgrade Microsoft Dynamics CRM 2011 for Outlook Using the Command Line Edition upgrade options.Outlook Using Microsoft Dynamics CRM for Explore why the redeployment of MicrosoftDescribe the base and extension table Outlook with Offline Capability Dynamics CRM is required.merge process Install Microsoft Dynamics CRM for Examine Windows PowerShell forReview the high-level phases of an upgrade Outlook. performing deployment commands.process. Identify the deployment methods for Base and Extension Table MergeExplain the need for a test environment. installing Microsoft Dynamics CRM for Upgrade Process PhasesIdentify the need to validate an upgrade of a Outlook. Phase 1 – Prepare to Upgradetest environment. Install Microsoft Dynamics CRM for Phase 2 – Establish the Test EnvironmentReview the upgrade of the production Outlook. Phase 3 – Upgrade and Validate the Testdeployment. Configure Microsoft Dynamics CRM for EnvironmentDescribe an in-place upgrade of Microsoft Outlook to connect to Microsoft Phase 4 – Upgrade and Validate theDynamics CRM. Dynamics CRM organizations. Production DeploymentDescribe a migration upgrade of Microsoft Configure user settings and options Perform an In-Place Upgrade of MicrosoftDynamics CRM. related to emails. Dynamics CRM 2011 ServerDescribe the upgrade of the Microsoft Install Microsoft Dynamics CRM for Perform a Migration Using the SameDynamics CRM Email Router. Outlook using the command line. Instance of SQL ServerEmail Tracking and Correlation Review how Microsoft Dynamics CRM for Perform a Migration Using a New InstanceMailbox Monitoring Outlook with offline capability works and of SQL ServerSynchronization Methods how to configure the offline database. Upgrade the Microsoft Dynamics CRMEmail Address Approval Requirements for Configuring an 2011 Email RouterOverview of the Email Router Internet-Facing Deployment Plan the Upgrade of Microsoft DynamicsInstall the Email Router and Rule Certificates CRM 2011 for OutlookDeployment Wizard Install Active Directory Federation Upgrade Microsoft Dynamics CRM 2011Configure the Email Router Services for OutlookSet Up a Forward Mailbox for the Email Configure AD FS Describe the base and extension tableRouter Configure Claims-Based Authentication merge process


Deploy Inbox Rules Configure an IFD Review the high-level phases of anInstall the Email Router on Multiple Describe the requirements for configuring upgrade process.Computers an IFD. Explain the need for a test environment.Troubleshooting Review the certificates required for an Identify the need to validate an upgrade ofOverview of Server-Side Synchronization IFD. a test environment.Configure Server-Side Synchronization Identify the steps to install Active Review the upgrade of the productionSet Up a Forward Mailbox for Server-Side Directory Federation Service. deployment.Synchronization Review the Active Directory Federation Describe an in-place upgrade of MicrosoftMigrate Email Router Settings Service configuration steps. Dynamics CRM.Email Integration Service Role Review the steps to configure Describe a migration upgrade of MicrosoftTest Email Configuration claims-based authentication in Microsoft Dynamics CRM.Synchronize Appointments, Contacts, and Dynamics CRM. Describe the upgrade of the MicrosoftTasks Review the steps to configure an IFD in Dynamics CRM Email Router.Explain email tracking and correlation. Microsoft Dynamics CRM. Email Tracking and CorrelationDiscover how mailboxes are monitored. Manage System Jobs Mailbox MonitoringDescribe the purpose of Microsoft Dynamics Delete Records Synchronization MethodsCRM mailbox records. Disaster Recovery Email Address ApprovalExamine the email synchronization options. Manage SQL Databases Overview of the Email RouterReview the requirement to approve email Troubleshooting Install the Email Router and Ruleaddresses. Configure Tracing Deployment WizardExplain the role of the Microsoft Dynamics Update Microsoft Dynamics CRM Configure the Email RouterCRM Email Router. Manage Data Encryption Set Up a Forward Mailbox for the EmailInstall the Microsoft Dynamics CRM Email Best Practices Analyzer (BPA) RouterRouter. VSS Writer Service for Microsoft Deploy Inbox RulesReview the Email Router configuration Dynamics CRM Install the Email Router on Multipleoptions. Marketplace ComputersCreate a forward mailbox. Examine how to manage system jobs. TroubleshootingReview the purpose of deploying forwarding Show how to delete records using the Overview of Server-Side Synchronizationrules. Bulk Delete Wizard. Configure Server-Side SynchronizationReview options for installing the Email Discuss areas to consider for a disaster Set Up a Forward Mailbox for Server-SideRouter on multiple computers. recovery plan. SynchronizationReview troubleshooting tips. Describe tasks in Microsoft SQL Server Migrate Email Router SettingsDescribe the role of Server-Side that can improve performance. Email Integration Service RoleSynchronization. Review ways to troubleshoot and Test Email ConfigurationConfigure Server-Side Synchronization. diagnose problems and monitor Synchronize Appointments, Contacts, andTest Server-Side Synchronization settings. performance. TasksInstallation Requirements Examine how to configure tracing. Explain email tracking and correlation.Deployment Methods Describe how to update Microsoft Discover how mailboxes are monitored.Install Microsoft Dynamics CRM for Outlook Dynamics CRM. Describe the purpose of MicrosoftConfigure Microsoft Dynamics CRM for Examine data encryption. Dynamics CRM mailbox records.Outlook Describe the Best Practices Analyzer. Examine the email synchronizationConfigure User Email Settings Describe the VSS Writer Service for options.Install Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM. Review the requirement to approve emailUsing the Command Line Examine the Microsoft Dynamics addresses.Using Microsoft Dynamics CRM for Outlook marketplace. Explain the role of the Microsoft Dynamicswith Offline Capability Network Load Balancing CRM Email Router.Install Microsoft Dynamics CRM for Outlook. Clustering Microsoft SQL Server Install the Microsoft Dynamics CRM EmailIdentify the deployment methods for Other SQL Server High-Availability Router.installing Microsoft Dynamics CRM for Solutions Review the Email Router configurationOutlook. High-Availability Options for Other options.Install Microsoft Dynamics CRM for Outlook. Supporting Components Create a forward mailbox.Configure Microsoft Dynamics CRM for Review the purpose of deployingOutlook to connect to Microsoft Dynamics forwarding rules.CRM organizations. line Review options for installing the EmailConfigure user settings and options related On-Premises Licensing Model Router on multiple computers.to emails. Online Licensing Model Review troubleshooting tips.Install Microsoft Dynamics CRM for Outlook Supporting Technologies Describe the role of Server-Sideusing the command line. Microsoft Dynamics CRM Server Synchronization.Review how Microsoft Dynamics CRM for Accessing Microsoft Dynamics CRM Configure Server-Side Synchronization.Outlook with offline capability works and how Microsoft Dynamics CRM for Office Test Server-Side Synchronization settings.to configure the offline database. Outlook Installation RequirementsRequirements for Configuring an Managing Emails Deployment MethodsInternet-Facing Deployment Microsoft Dynamics CRM Reporting Install Microsoft Dynamics CRM forCertificates Extensions OutlookInstall Active Directory Federation Services Microsoft Dynamics CRM Language Configure Microsoft Dynamics CRM forConfigure AD FS Packs Outlook


Configure Claims-Based Authentication Planning Overview Configure User Email SettingsConfigure an IFD Describe the licensing model and client Install Microsoft Dynamics CRM forDescribe the requirements for configuring an access license types. Outlook Using the Command LineIFD. Provide an overview of the supporting Using Microsoft Dynamics CRM forReview the certificates required for an IFD. technologies. Outlook with Offline CapabilityIdentify the steps to install Active Directory Examine the role of the Microsoft Install Microsoft Dynamics CRM forFederation Service. Dynamics CRM Server in a Microsoft Outlook.Review the Active Directory Federation Dynamics CRM deployment. Identify the deployment methods forService configuration steps. Describe the ways to access Microsoft installing Microsoft Dynamics CRM forReview the steps to configure claims-based Dynamics CRM. Outlook.authentication in Microsoft Dynamics CRM. Identify the differences between the two Install Microsoft Dynamics CRM forReview the steps to configure an IFD in modes of Microsoft Dynamics CRM for Outlook.Microsoft Dynamics CRM. Office Outlook. Configure Microsoft Dynamics CRM forManage System Jobs Review the options for managing emails. Outlook to connect to Microsoft DynamicsDelete Records Review the role of Microsoft Dynamics CRM organizations.Disaster Recovery CRM Reporting Extensions. Configure user settings and options relatedManage SQL Databases Review the role of Microsoft Dynamics to emails.Troubleshooting CRM Language Packs. Install Microsoft Dynamics CRM forConfigure Tracing Microsoft SQL Server Requirements Outlook using the command line.Update Microsoft Dynamics CRM Active Directory Requirements Review how Microsoft Dynamics CRM forManage Data Encryption Components Installed During Server Outlook with offline capability works andBest Practices Analyzer (BPA) Setup how to configure the offline database.VSS Writer Service for Microsoft Dynamics Microsoft Dynamics CRM Website Requirements for Configuring anCRM Required Installation Rights for Microsoft Internet-Facing DeploymentMarketplace Dynamics CRM Server CertificatesExamine how to manage system jobs. Supported Server Topologies Install Active Directory Federation ServicesShow how to delete records using the Bulk Install Microsoft Dynamics CRM Server Configure AD FSDelete Wizard. Installation Troubleshooting Configure Claims-Based AuthenticationDiscuss areas to consider for a disaster Post-Installation Tasks Configure an IFDrecovery plan. Install Microsoft Dynamics CRM Using Describe the requirements for configuringDescribe tasks in Microsoft SQL Server that the Command Line an IFD.can improve performance. Deploy Microsoft Dynamics CRM Online Review the certificates required for an IFD.Review ways to troubleshoot and diagnose Describe the hardware and software Identify the steps to install Active Directoryproblems and monitor performance. requirements for the Microsoft SQL Federation Service.Examine how to configure tracing. Server. Review the Active Directory FederationDescribe how to update Microsoft Dynamics Identify the components that are installed Service configuration steps.CRM. during Microsoft Dynamics CRM Server Review the steps to configureExamine data encryption. Setup. claims-based authentication in MicrosoftDescribe the Best Practices Analyzer. Review the options for creating the Dynamics CRM.Describe the VSS Writer Service for Microsoft Dynamics CRM Server website. Review the steps to configure an IFD inMicrosoft Dynamics CRM. Review the rights required to install Microsoft Dynamics CRM.Examine the Microsoft Dynamics Microsoft Dynamics CRM Server. Manage System Jobsmarketplace. Install Microsoft Dynamics CRM Server. Delete RecordsNetwork Load Balancing Review installation troubleshooting and Disaster RecoveryClustering Microsoft SQL Server identify known issues. Manage SQL DatabasesOther SQL Server High-Availability Solutions Identify the tasks and configuration TroubleshootingHigh-Availability Options for Other settings that are completed after the Configure TracingSupporting Components installation of Microsoft Dynamics CRM Update Microsoft Dynamics CRM

Server. Manage Data EncryptionLab : Install Microsoft Dynamics CRM Server Describe how to install Microsoft Best Practices Analyzer (BPA)line Dynamics CRM using the command line. VSS Writer Service for Microsoft Dynamics

Describe how sample data can be added CRMLab : Load Sample Data to a Microsoft Dynamics CRM Marketplaceline implementation. Examine how to manage system jobs.

Microsoft Dynamics CRM Reporting Show how to delete records using the BulkAfter completing this module, students will be Extensions Delete Wizard.able to: Requirements for Microsoft Dynamics Discuss areas to consider for a disasterline CRM Reporting Extensions recovery plan.

Describe the Microsoft Dynamics CRM Microsoft Dynamics CRM Report Describe tasks in Microsoft SQL Serverofferings. Authoring Extension that can improve performance.Describe the hardware and software Install Microsoft Dynamics CRM Review ways to troubleshoot and diagnoserequirements for the Microsoft Dynamics Reporting Extensions problems and monitor performance.CRM Server. Review when Microsoft Dynamics CRM Examine how to configure tracing.Examine the two types of Reporting Reporting Extensions is required. Describe how to update MicrosoftServices reports. Identify the requirements for installing Dynamics CRM.Describe the Deployment Manager and the Microsoft Dynamic CRM Reporting Examine data encryption.


role of deployment administrators. Extensions. Describe the Best Practices Analyzer.Identify considerations before starting an Review when Microsoft Dynamics CRM Describe the VSS Writer Service forupgrade. Report Authoring Extension is required. Microsoft Dynamics CRM.Describe the email processing options in Deployment Administrators Examine the Microsoft DynamicsMicrosoft Dynamics CRM. Create a New Organization marketplace.Review the hardware and software Manage Existing Organizations Network Load Balancingrequirements for Microsoft Dynamics CRM Manage Servers Clustering Microsoft SQL Serverfor Outlook. Configure Access from the Internet Other SQL Server High-AvailabilityProvide a background to claims-based Update Web Addresses Solutionsauthentication. View License Information High-Availability Options for OtherDescribe how to change Microsoft Dynamics Upgrade the Microsoft Dynamics CRM Supporting ComponentsCRM service accounts. Edition

Redeploy Microsoft Dynamics CRMImport Organizations line

line Administer the Deployment Using On-Premises Licensing ModelOn-Premises Licensing Model Windows PowerShell Online Licensing ModelOnline Licensing Model Review the steps to create new Supporting TechnologiesSupporting Technologies organizations. Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM Server Describe the management tasks for Accessing Microsoft Dynamics CRMAccessing Microsoft Dynamics CRM existing organizations. Microsoft Dynamics CRM for OfficeMicrosoft Dynamics CRM for Office Outlook Describe how to add an existing OutlookManaging Emails organization database to the deployment. Managing EmailsMicrosoft Dynamics CRM Reporting Review Microsoft Dynamics CRM Server Microsoft Dynamics CRM ReportingExtensions management tasks. ExtensionsMicrosoft Dynamics CRM Language Packs Describe how to update the Microsoft Microsoft Dynamics CRM Language PacksPlanning Overview Dynamics CRM web addresses. Planning OverviewDescribe the licensing model and client Review Microsoft Dynamics CRM license Describe the licensing model and clientaccess license types. information. access license types.Provide an overview of the supporting Describe the Microsoft Dynamics CRM Provide an overview of the supportingtechnologies. Edition upgrade options. technologies.Examine the role of the Microsoft Dynamics Explore why the redeployment of Examine the role of the MicrosoftCRM Server in a Microsoft Dynamics CRM Microsoft Dynamics CRM is required. Dynamics CRM Server in a Microsoftdeployment. Examine Windows PowerShell for Dynamics CRM deployment.Describe the ways to access Microsoft performing deployment commands. Describe the ways to access MicrosoftDynamics CRM. Base and Extension Table Merge Dynamics CRM.Identify the differences between the two Upgrade Process Phases Identify the differences between the twomodes of Microsoft Dynamics CRM for Phase 1 – Prepare to Upgrade modes of Microsoft Dynamics CRM forOffice Outlook. Phase 2 – Establish the Test Office Outlook.Review the options for managing emails. Environment Review the options for managing emails.Review the role of Microsoft Dynamics CRM Phase 3 – Upgrade and Validate the Test Review the role of Microsoft DynamicsReporting Extensions. Environment CRM Reporting Extensions.Review the role of Microsoft Dynamics CRM Phase 4 – Upgrade and Validate the Review the role of Microsoft DynamicsLanguage Packs. Production Deployment CRM Language Packs.Microsoft SQL Server Requirements Perform an In-Place Upgrade of Microsoft Microsoft SQL Server RequirementsActive Directory Requirements Dynamics CRM 2011 Server Active Directory RequirementsComponents Installed During Server Setup Perform a Migration Using the Same Components Installed During Server SetupMicrosoft Dynamics CRM Website Instance of SQL Server Microsoft Dynamics CRM WebsiteRequired Installation Rights for Microsoft Perform a Migration Using a New Required Installation Rights for MicrosoftDynamics CRM Server Instance of SQL Server Dynamics CRM ServerSupported Server Topologies Upgrade the Microsoft Dynamics CRM Supported Server TopologiesInstall Microsoft Dynamics CRM Server 2011 Email Router Install Microsoft Dynamics CRM ServerInstallation Troubleshooting Plan the Upgrade of Microsoft Dynamics Installation TroubleshootingPost-Installation Tasks CRM 2011 for Outlook Post-Installation TasksInstall Microsoft Dynamics CRM Using the Upgrade Microsoft Dynamics CRM 2011 Install Microsoft Dynamics CRM Using theCommand Line for Outlook Command LineDeploy Microsoft Dynamics CRM Online Describe the base and extension table Deploy Microsoft Dynamics CRM OnlineDescribe the hardware and software merge process Describe the hardware and softwarerequirements for the Microsoft SQL Server. Review the high-level phases of an requirements for the Microsoft SQL Server.Identify the components that are installed upgrade process. Identify the components that are installedduring Microsoft Dynamics CRM Server Explain the need for a test environment. during Microsoft Dynamics CRM ServerSetup. Identify the need to validate an upgrade Setup.Review the options for creating the Microsoft of a test environment. Review the options for creating theDynamics CRM Server website. Review the upgrade of the production Microsoft Dynamics CRM Server website.Review the rights required to install deployment. Review the rights required to installMicrosoft Dynamics CRM Server. Describe an in-place upgrade of Microsoft Microsoft Dynamics CRM Server.Install Microsoft Dynamics CRM Server. Dynamics CRM. Install Microsoft Dynamics CRM Server.


Review installation troubleshooting and Describe a migration upgrade of Review installation troubleshooting andidentify known issues. Microsoft Dynamics CRM. identify known issues.Identify the tasks and configuration settings Describe the upgrade of the Microsoft Identify the tasks and configurationthat are completed after the installation of Dynamics CRM Email Router. settings that are completed after theMicrosoft Dynamics CRM Server. Email Tracking and Correlation installation of Microsoft Dynamics CRMDescribe how to install Microsoft Dynamics Mailbox Monitoring Server.CRM using the command line. Synchronization Methods Describe how to install Microsoft DynamicsDescribe how sample data can be added to Email Address Approval CRM using the command line.a Microsoft Dynamics CRM implementation. Overview of the Email Router Describe how sample data can be addedMicrosoft Dynamics CRM Reporting Install the Email Router and Rule to a Microsoft Dynamics CRMExtensions Deployment Wizard implementation.Requirements for Microsoft Dynamics CRM Configure the Email Router Microsoft Dynamics CRM ReportingReporting Extensions Set Up a Forward Mailbox for the Email ExtensionsMicrosoft Dynamics CRM Report Authoring Router Requirements for Microsoft DynamicsExtension Deploy Inbox Rules CRM Reporting ExtensionsInstall Microsoft Dynamics CRM Reporting Install the Email Router on Multiple Microsoft Dynamics CRM Report AuthoringExtensions Computers ExtensionReview when Microsoft Dynamics CRM Troubleshooting Install Microsoft Dynamics CRM ReportingReporting Extensions is required. Overview of Server-Side Synchronization ExtensionsIdentify the requirements for installing Configure Server-Side Synchronization Review when Microsoft Dynamics CRMMicrosoft Dynamic CRM Reporting Set Up a Forward Mailbox for Server-Side Reporting Extensions is required.Extensions. Synchronization Identify the requirements for installingReview when Microsoft Dynamics CRM Migrate Email Router Settings Microsoft Dynamic CRM ReportingReport Authoring Extension is required. Email Integration Service Role Extensions.Deployment Administrators Test Email Configuration Review when Microsoft Dynamics CRMCreate a New Organization Synchronize Appointments, Contacts, Report Authoring Extension is required.Manage Existing Organizations and Tasks Deployment AdministratorsManage Servers Explain email tracking and correlation. Create a New OrganizationConfigure Access from the Internet Discover how mailboxes are monitored. Manage Existing OrganizationsUpdate Web Addresses Describe the purpose of Microsoft Manage ServersView License Information Dynamics CRM mailbox records. Configure Access from the InternetUpgrade the Microsoft Dynamics CRM Examine the email synchronization Update Web AddressesEdition options. View License InformationRedeploy Microsoft Dynamics CRM Review the requirement to approve email Upgrade the Microsoft Dynamics CRMImport Organizations addresses. EditionAdminister the Deployment Using Windows Explain the role of the Microsoft Redeploy Microsoft Dynamics CRMPowerShell Dynamics CRM Email Router. Import OrganizationsReview the steps to create new Install the Microsoft Dynamics CRM Administer the Deployment Usingorganizations. Email Router. Windows PowerShellDescribe the management tasks for existing Review the Email Router configuration Review the steps to create neworganizations. options. organizations.Describe how to add an existing organization Create a forward mailbox. Describe the management tasks fordatabase to the deployment. Review the purpose of deploying existing organizations.Review Microsoft Dynamics CRM Server forwarding rules. Describe how to add an existingmanagement tasks. Review options for installing the Email organization database to the deployment.Describe how to update the Microsoft Router on multiple computers. Review Microsoft Dynamics CRM ServerDynamics CRM web addresses. Review troubleshooting tips. management tasks.Review Microsoft Dynamics CRM license Describe the role of Server-Side Describe how to update the Microsoftinformation. Synchronization. Dynamics CRM web addresses.Describe the Microsoft Dynamics CRM Configure Server-Side Synchronization. Review Microsoft Dynamics CRM licenseEdition upgrade options. Test Server-Side Synchronization information.Explore why the redeployment of Microsoft settings. Describe the Microsoft Dynamics CRMDynamics CRM is required. Installation Requirements Edition upgrade options.Examine Windows PowerShell for Deployment Methods Explore why the redeployment of Microsoftperforming deployment commands. Install Microsoft Dynamics CRM for Dynamics CRM is required.Base and Extension Table Merge Outlook Examine Windows PowerShell forUpgrade Process Phases Configure Microsoft Dynamics CRM for performing deployment commands.Phase 1 – Prepare to Upgrade Outlook Base and Extension Table MergePhase 2 – Establish the Test Environment Configure User Email Settings Upgrade Process PhasesPhase 3 – Upgrade and Validate the Test Install Microsoft Dynamics CRM for Phase 1 – Prepare to UpgradeEnvironment Outlook Using the Command Line Phase 2 – Establish the Test EnvironmentPhase 4 – Upgrade and Validate the Using Microsoft Dynamics CRM for Phase 3 – Upgrade and Validate the TestProduction Deployment Outlook with Offline Capability EnvironmentPerform an In-Place Upgrade of Microsoft Install Microsoft Dynamics CRM for Phase 4 – Upgrade and Validate theDynamics CRM 2011 Server Outlook. Production DeploymentPerform a Migration Using the Same Identify the deployment methods for Perform an In-Place Upgrade of Microsoft


Instance of SQL Server installing Microsoft Dynamics CRM for Dynamics CRM 2011 ServerPerform a Migration Using a New Instance Outlook. Perform a Migration Using the Sameof SQL Server Install Microsoft Dynamics CRM for Instance of SQL ServerUpgrade the Microsoft Dynamics CRM 2011 Outlook. Perform a Migration Using a New InstanceEmail Router Configure Microsoft Dynamics CRM for of SQL ServerPlan the Upgrade of Microsoft Dynamics Outlook to connect to Microsoft Upgrade the Microsoft Dynamics CRMCRM 2011 for Outlook Dynamics CRM organizations. 2011 Email RouterUpgrade Microsoft Dynamics CRM 2011 for Configure user settings and options Plan the Upgrade of Microsoft DynamicsOutlook related to emails. CRM 2011 for OutlookDescribe the base and extension table Install Microsoft Dynamics CRM for Upgrade Microsoft Dynamics CRM 2011merge process Outlook using the command line. for OutlookReview the high-level phases of an upgrade Review how Microsoft Dynamics CRM for Describe the base and extension tableprocess. Outlook with offline capability works and merge processExplain the need for a test environment. how to configure the offline database. Review the high-level phases of anIdentify the need to validate an upgrade of a Requirements for Configuring an upgrade process.test environment. Internet-Facing Deployment Explain the need for a test environment.Review the upgrade of the production Certificates Identify the need to validate an upgrade ofdeployment. Install Active Directory Federation a test environment.Describe an in-place upgrade of Microsoft Services Review the upgrade of the productionDynamics CRM. Configure AD FS deployment.Describe a migration upgrade of Microsoft Configure Claims-Based Authentication Describe an in-place upgrade of MicrosoftDynamics CRM. Configure an IFD Dynamics CRM.Describe the upgrade of the Microsoft Describe the requirements for configuring Describe a migration upgrade of MicrosoftDynamics CRM Email Router. an IFD. Dynamics CRM.Email Tracking and Correlation Review the certificates required for an Describe the upgrade of the MicrosoftMailbox Monitoring IFD. Dynamics CRM Email Router.Synchronization Methods Identify the steps to install Active Email Tracking and CorrelationEmail Address Approval Directory Federation Service. Mailbox MonitoringOverview of the Email Router Review the Active Directory Federation Synchronization MethodsInstall the Email Router and Rule Service configuration steps. Email Address ApprovalDeployment Wizard Review the steps to configure Overview of the Email RouterConfigure the Email Router claims-based authentication in Microsoft Install the Email Router and RuleSet Up a Forward Mailbox for the Email Dynamics CRM. Deployment WizardRouter Review the steps to configure an IFD in Configure the Email RouterDeploy Inbox Rules Microsoft Dynamics CRM. Set Up a Forward Mailbox for the EmailInstall the Email Router on Multiple Manage System Jobs RouterComputers Delete Records Deploy Inbox RulesTroubleshooting Disaster Recovery Install the Email Router on MultipleOverview of Server-Side Synchronization Manage SQL Databases ComputersConfigure Server-Side Synchronization Troubleshooting TroubleshootingSet Up a Forward Mailbox for Server-Side Configure Tracing Overview of Server-Side SynchronizationSynchronization Update Microsoft Dynamics CRM Configure Server-Side SynchronizationMigrate Email Router Settings Manage Data Encryption Set Up a Forward Mailbox for Server-SideEmail Integration Service Role Best Practices Analyzer (BPA) SynchronizationTest Email Configuration VSS Writer Service for Microsoft Migrate Email Router SettingsSynchronize Appointments, Contacts, and Dynamics CRM Email Integration Service RoleTasks Marketplace Test Email ConfigurationExplain email tracking and correlation. Examine how to manage system jobs. Synchronize Appointments, Contacts, andDiscover how mailboxes are monitored. Show how to delete records using the TasksDescribe the purpose of Microsoft Dynamics Bulk Delete Wizard. Explain email tracking and correlation.CRM mailbox records. Discuss areas to consider for a disaster Discover how mailboxes are monitored.Examine the email synchronization options. recovery plan. Describe the purpose of MicrosoftReview the requirement to approve email Describe tasks in Microsoft SQL Server Dynamics CRM mailbox records.addresses. that can improve performance. Examine the email synchronizationExplain the role of the Microsoft Dynamics Review ways to troubleshoot and options.CRM Email Router. diagnose problems and monitor Review the requirement to approve emailInstall the Microsoft Dynamics CRM Email performance. addresses.Router. Examine how to configure tracing. Explain the role of the Microsoft DynamicsReview the Email Router configuration Describe how to update Microsoft CRM Email Router.options. Dynamics CRM. Install the Microsoft Dynamics CRM EmailCreate a forward mailbox. Examine data encryption. Router.Review the purpose of deploying forwarding Describe the Best Practices Analyzer. Review the Email Router configurationrules. Describe the VSS Writer Service for options.Review options for installing the Email Microsoft Dynamics CRM. Create a forward mailbox.Router on multiple computers. Examine the Microsoft Dynamics Review the purpose of deployingReview troubleshooting tips. marketplace. forwarding rules.


Describe the role of Server-Side Network Load Balancing Review options for installing the EmailSynchronization. Clustering Microsoft SQL Server Router on multiple computers.Configure Server-Side Synchronization. Other SQL Server High-Availability Review troubleshooting tips.Test Server-Side Synchronization settings. Solutions Describe the role of Server-SideInstallation Requirements High-Availability Options for Other Synchronization.Deployment Methods Supporting Components Configure Server-Side Synchronization.Install Microsoft Dynamics CRM for Outlook Test Server-Side Synchronization settings.Configure Microsoft Dynamics CRM for Installation RequirementsOutlook line Deployment MethodsConfigure User Email Settings On-Premises Licensing Model Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook Online Licensing Model OutlookUsing the Command Line Supporting Technologies Configure Microsoft Dynamics CRM forUsing Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM Server Outlookwith Offline Capability Accessing Microsoft Dynamics CRM Configure User Email SettingsInstall Microsoft Dynamics CRM for Outlook. Microsoft Dynamics CRM for Office Install Microsoft Dynamics CRM forIdentify the deployment methods for Outlook Outlook Using the Command Lineinstalling Microsoft Dynamics CRM for Managing Emails Using Microsoft Dynamics CRM forOutlook. Microsoft Dynamics CRM Reporting Outlook with Offline CapabilityInstall Microsoft Dynamics CRM for Outlook. Extensions Install Microsoft Dynamics CRM forConfigure Microsoft Dynamics CRM for Microsoft Dynamics CRM Language Outlook.Outlook to connect to Microsoft Dynamics Packs Identify the deployment methods forCRM organizations. Planning Overview installing Microsoft Dynamics CRM forConfigure user settings and options related Describe the licensing model and client Outlook.to emails. access license types. Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM for Outlook Provide an overview of the supporting Outlook.using the command line. technologies. Configure Microsoft Dynamics CRM forReview how Microsoft Dynamics CRM for Examine the role of the Microsoft Outlook to connect to Microsoft DynamicsOutlook with offline capability works and how Dynamics CRM Server in a Microsoft CRM organizations.to configure the offline database. Dynamics CRM deployment. Configure user settings and options relatedRequirements for Configuring an Describe the ways to access Microsoft to emails.Internet-Facing Deployment Dynamics CRM. Install Microsoft Dynamics CRM forCertificates Identify the differences between the two Outlook using the command line.Install Active Directory Federation Services modes of Microsoft Dynamics CRM for Review how Microsoft Dynamics CRM forConfigure AD FS Office Outlook. Outlook with offline capability works andConfigure Claims-Based Authentication Review the options for managing emails. how to configure the offline database.Configure an IFD Review the role of Microsoft Dynamics Requirements for Configuring anDescribe the requirements for configuring an CRM Reporting Extensions. Internet-Facing DeploymentIFD. Review the role of Microsoft Dynamics CertificatesReview the certificates required for an IFD. CRM Language Packs. Install Active Directory Federation ServicesIdentify the steps to install Active Directory Microsoft SQL Server Requirements Configure AD FSFederation Service. Active Directory Requirements Configure Claims-Based AuthenticationReview the Active Directory Federation Components Installed During Server Configure an IFDService configuration steps. Setup Describe the requirements for configuringReview the steps to configure claims-based Microsoft Dynamics CRM Website an IFD.authentication in Microsoft Dynamics CRM. Required Installation Rights for Microsoft Review the certificates required for an IFD.Review the steps to configure an IFD in Dynamics CRM Server Identify the steps to install Active DirectoryMicrosoft Dynamics CRM. Supported Server Topologies Federation Service.Manage System Jobs Install Microsoft Dynamics CRM Server Review the Active Directory FederationDelete Records Installation Troubleshooting Service configuration steps.Disaster Recovery Post-Installation Tasks Review the steps to configureManage SQL Databases Install Microsoft Dynamics CRM Using claims-based authentication in MicrosoftTroubleshooting the Command Line Dynamics CRM.Configure Tracing Deploy Microsoft Dynamics CRM Online Review the steps to configure an IFD inUpdate Microsoft Dynamics CRM Describe the hardware and software Microsoft Dynamics CRM.Manage Data Encryption requirements for the Microsoft SQL Manage System JobsBest Practices Analyzer (BPA) Server. Delete RecordsVSS Writer Service for Microsoft Dynamics Identify the components that are installed Disaster RecoveryCRM during Microsoft Dynamics CRM Server Manage SQL DatabasesMarketplace Setup. TroubleshootingExamine how to manage system jobs. Review the options for creating the Configure TracingShow how to delete records using the Bulk Microsoft Dynamics CRM Server website. Update Microsoft Dynamics CRMDelete Wizard. Review the rights required to install Manage Data EncryptionDiscuss areas to consider for a disaster Microsoft Dynamics CRM Server. Best Practices Analyzer (BPA)recovery plan. Install Microsoft Dynamics CRM Server. VSS Writer Service for Microsoft DynamicsDescribe tasks in Microsoft SQL Server that Review installation troubleshooting and CRMcan improve performance. identify known issues. Marketplace


Review ways to troubleshoot and diagnose Identify the tasks and configuration Examine how to manage system jobs.problems and monitor performance. settings that are completed after the Show how to delete records using the BulkExamine how to configure tracing. installation of Microsoft Dynamics CRM Delete Wizard.Describe how to update Microsoft Dynamics Server. Discuss areas to consider for a disasterCRM. Describe how to install Microsoft recovery plan.Examine data encryption. Dynamics CRM using the command line. Describe tasks in Microsoft SQL ServerDescribe the Best Practices Analyzer. Describe how sample data can be added that can improve performance.Describe the VSS Writer Service for to a Microsoft Dynamics CRM Review ways to troubleshoot and diagnoseMicrosoft Dynamics CRM. implementation. problems and monitor performance.Examine the Microsoft Dynamics Microsoft Dynamics CRM Reporting Examine how to configure tracing.marketplace. Extensions Describe how to update MicrosoftNetwork Load Balancing Requirements for Microsoft Dynamics Dynamics CRM.Clustering Microsoft SQL Server CRM Reporting Extensions Examine data encryption.Other SQL Server High-Availability Solutions Microsoft Dynamics CRM Report Describe the Best Practices Analyzer.High-Availability Options for Other Authoring Extension Describe the VSS Writer Service forSupporting Components Install Microsoft Dynamics CRM Microsoft Dynamics CRM.

Reporting Extensions Examine the Microsoft DynamicsReview when Microsoft Dynamics CRM marketplace.

line Reporting Extensions is required. Network Load BalancingOn-Premises Licensing Model Identify the requirements for installing Clustering Microsoft SQL ServerOnline Licensing Model Microsoft Dynamic CRM Reporting Other SQL Server High-AvailabilitySupporting Technologies Extensions. SolutionsMicrosoft Dynamics CRM Server Review when Microsoft Dynamics CRM High-Availability Options for OtherAccessing Microsoft Dynamics CRM Report Authoring Extension is required. Supporting ComponentsMicrosoft Dynamics CRM for Office Outlook Deployment AdministratorsManaging Emails Create a New Organization Module 9: Maintain and Troubleshoot aMicrosoft Dynamics CRM Reporting Manage Existing Organizations DeploymentExtensions Manage Servers lineMicrosoft Dynamics CRM Language Packs Configure Access from the InternetPlanning Overview Update Web Addresses This module provides information onDescribe the licensing model and client View License Information maintaining performance, troubleshooting,access license types. Upgrade the Microsoft Dynamics CRM and updating Microsoft Dynamics CRM.Provide an overview of the supporting Edition linetechnologies. Redeploy Microsoft Dynamics CRMExamine the role of the Microsoft Dynamics Import Organizations LessonsCRM Server in a Microsoft Dynamics CRM Administer the Deployment Using linedeployment. Windows PowerShell Microsoft Dynamics CRM ServerDescribe the ways to access Microsoft Review the steps to create new RequirementsDynamics CRM. organizations. Microsoft Dynamics CRM ReportingIdentify the differences between the two Describe the management tasks for Overviewmodes of Microsoft Dynamics CRM for existing organizations. Deployment ManagerOffice Outlook. Describe how to add an existing Upgrade ConsiderationsReview the options for managing emails. organization database to the deployment. Microsoft Dynamics CRM for OutlookReview the role of Microsoft Dynamics CRM Review Microsoft Dynamics CRM Server OverviewReporting Extensions. management tasks. Overview of Claims-Based AuthenticationReview the role of Microsoft Dynamics CRM Describe how to update the Microsoft Service AccountsLanguage Packs. Dynamics CRM web addresses. Install Microsoft Dynamics CRM Server onMicrosoft SQL Server Requirements Review Microsoft Dynamics CRM license Multiple ComputersActive Directory Requirements information.Components Installed During Server Setup Describe the Microsoft Dynamics CRMMicrosoft Dynamics CRM Website Edition upgrade options. lineRequired Installation Rights for Microsoft Explore why the redeployment of On-Premises Licensing ModelDynamics CRM Server Microsoft Dynamics CRM is required. Online Licensing ModelSupported Server Topologies Examine Windows PowerShell for Supporting TechnologiesInstall Microsoft Dynamics CRM Server performing deployment commands. Microsoft Dynamics CRM ServerInstallation Troubleshooting Base and Extension Table Merge Accessing Microsoft Dynamics CRMPost-Installation Tasks Upgrade Process Phases Microsoft Dynamics CRM for OfficeInstall Microsoft Dynamics CRM Using the Phase 1 – Prepare to Upgrade OutlookCommand Line Phase 2 – Establish the Test Managing EmailsDeploy Microsoft Dynamics CRM Online Environment Microsoft Dynamics CRM ReportingDescribe the hardware and software Phase 3 – Upgrade and Validate the Test Extensionsrequirements for the Microsoft SQL Server. Environment Microsoft Dynamics CRM Language PacksIdentify the components that are installed Phase 4 – Upgrade and Validate the Planning Overviewduring Microsoft Dynamics CRM Server Production Deployment Describe the licensing model and clientSetup. Perform an In-Place Upgrade of Microsoft access license types.Review the options for creating the Microsoft Dynamics CRM 2011 Server Provide an overview of the supporting


Dynamics CRM Server website. Perform a Migration Using the Same technologies.Review the rights required to install Instance of SQL Server Examine the role of the MicrosoftMicrosoft Dynamics CRM Server. Perform a Migration Using a New Dynamics CRM Server in a MicrosoftInstall Microsoft Dynamics CRM Server. Instance of SQL Server Dynamics CRM deployment.Review installation troubleshooting and Upgrade the Microsoft Dynamics CRM Describe the ways to access Microsoftidentify known issues. 2011 Email Router Dynamics CRM.Identify the tasks and configuration settings Plan the Upgrade of Microsoft Dynamics Identify the differences between the twothat are completed after the installation of CRM 2011 for Outlook modes of Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server. Upgrade Microsoft Dynamics CRM 2011 Office Outlook.Describe how to install Microsoft Dynamics for Outlook Review the options for managing emails.CRM using the command line. Describe the base and extension table Review the role of Microsoft DynamicsDescribe how sample data can be added to merge process CRM Reporting Extensions.a Microsoft Dynamics CRM implementation. Review the high-level phases of an Review the role of Microsoft DynamicsMicrosoft Dynamics CRM Reporting upgrade process. CRM Language Packs.Extensions Explain the need for a test environment. Microsoft SQL Server RequirementsRequirements for Microsoft Dynamics CRM Identify the need to validate an upgrade Active Directory RequirementsReporting Extensions of a test environment. Components Installed During Server SetupMicrosoft Dynamics CRM Report Authoring Review the upgrade of the production Microsoft Dynamics CRM WebsiteExtension deployment. Required Installation Rights for MicrosoftInstall Microsoft Dynamics CRM Reporting Describe an in-place upgrade of Microsoft Dynamics CRM ServerExtensions Dynamics CRM. Supported Server TopologiesReview when Microsoft Dynamics CRM Describe a migration upgrade of Install Microsoft Dynamics CRM ServerReporting Extensions is required. Microsoft Dynamics CRM. Installation TroubleshootingIdentify the requirements for installing Describe the upgrade of the Microsoft Post-Installation TasksMicrosoft Dynamic CRM Reporting Dynamics CRM Email Router. Install Microsoft Dynamics CRM Using theExtensions. Email Tracking and Correlation Command LineReview when Microsoft Dynamics CRM Mailbox Monitoring Deploy Microsoft Dynamics CRM OnlineReport Authoring Extension is required. Synchronization Methods Describe the hardware and softwareDeployment Administrators Email Address Approval requirements for the Microsoft SQL Server.Create a New Organization Overview of the Email Router Identify the components that are installedManage Existing Organizations Install the Email Router and Rule during Microsoft Dynamics CRM ServerManage Servers Deployment Wizard Setup.Configure Access from the Internet Configure the Email Router Review the options for creating theUpdate Web Addresses Set Up a Forward Mailbox for the Email Microsoft Dynamics CRM Server website.View License Information Router Review the rights required to installUpgrade the Microsoft Dynamics CRM Deploy Inbox Rules Microsoft Dynamics CRM Server.Edition Install the Email Router on Multiple Install Microsoft Dynamics CRM Server.Redeploy Microsoft Dynamics CRM Computers Review installation troubleshooting andImport Organizations Troubleshooting identify known issues.Administer the Deployment Using Windows Overview of Server-Side Synchronization Identify the tasks and configurationPowerShell Configure Server-Side Synchronization settings that are completed after theReview the steps to create new Set Up a Forward Mailbox for Server-Side installation of Microsoft Dynamics CRMorganizations. Synchronization Server.Describe the management tasks for existing Migrate Email Router Settings Describe how to install Microsoft Dynamicsorganizations. Email Integration Service Role CRM using the command line.Describe how to add an existing organization Test Email Configuration Describe how sample data can be addeddatabase to the deployment. Synchronize Appointments, Contacts, to a Microsoft Dynamics CRMReview Microsoft Dynamics CRM Server and Tasks implementation.management tasks. Explain email tracking and correlation. Microsoft Dynamics CRM ReportingDescribe how to update the Microsoft Discover how mailboxes are monitored. ExtensionsDynamics CRM web addresses. Describe the purpose of Microsoft Requirements for Microsoft DynamicsReview Microsoft Dynamics CRM license Dynamics CRM mailbox records. CRM Reporting Extensionsinformation. Examine the email synchronization Microsoft Dynamics CRM Report AuthoringDescribe the Microsoft Dynamics CRM options. ExtensionEdition upgrade options. Review the requirement to approve email Install Microsoft Dynamics CRM ReportingExplore why the redeployment of Microsoft addresses. ExtensionsDynamics CRM is required. Explain the role of the Microsoft Review when Microsoft Dynamics CRMExamine Windows PowerShell for Dynamics CRM Email Router. Reporting Extensions is required.performing deployment commands. Install the Microsoft Dynamics CRM Identify the requirements for installingBase and Extension Table Merge Email Router. Microsoft Dynamic CRM ReportingUpgrade Process Phases Review the Email Router configuration Extensions.Phase 1 – Prepare to Upgrade options. Review when Microsoft Dynamics CRMPhase 2 – Establish the Test Environment Create a forward mailbox. Report Authoring Extension is required.Phase 3 – Upgrade and Validate the Test Review the purpose of deploying Deployment AdministratorsEnvironment forwarding rules. Create a New OrganizationPhase 4 – Upgrade and Validate the Review options for installing the Email Manage Existing Organizations


Production Deployment Router on multiple computers. Manage ServersPerform an In-Place Upgrade of Microsoft Review troubleshooting tips. Configure Access from the InternetDynamics CRM 2011 Server Describe the role of Server-Side Update Web AddressesPerform a Migration Using the Same Synchronization. View License InformationInstance of SQL Server Configure Server-Side Synchronization. Upgrade the Microsoft Dynamics CRMPerform a Migration Using a New Instance Test Server-Side Synchronization Editionof SQL Server settings. Redeploy Microsoft Dynamics CRMUpgrade the Microsoft Dynamics CRM 2011 Installation Requirements Import OrganizationsEmail Router Deployment Methods Administer the Deployment UsingPlan the Upgrade of Microsoft Dynamics Install Microsoft Dynamics CRM for Windows PowerShellCRM 2011 for Outlook Outlook Review the steps to create newUpgrade Microsoft Dynamics CRM 2011 for Configure Microsoft Dynamics CRM for organizations.Outlook Outlook Describe the management tasks forDescribe the base and extension table Configure User Email Settings existing organizations.merge process Install Microsoft Dynamics CRM for Describe how to add an existingReview the high-level phases of an upgrade Outlook Using the Command Line organization database to the deployment.process. Using Microsoft Dynamics CRM for Review Microsoft Dynamics CRM ServerExplain the need for a test environment. Outlook with Offline Capability management tasks.Identify the need to validate an upgrade of a Install Microsoft Dynamics CRM for Describe how to update the Microsofttest environment. Outlook. Dynamics CRM web addresses.Review the upgrade of the production Identify the deployment methods for Review Microsoft Dynamics CRM licensedeployment. installing Microsoft Dynamics CRM for information.Describe an in-place upgrade of Microsoft Outlook. Describe the Microsoft Dynamics CRMDynamics CRM. Install Microsoft Dynamics CRM for Edition upgrade options.Describe a migration upgrade of Microsoft Outlook. Explore why the redeployment of MicrosoftDynamics CRM. Configure Microsoft Dynamics CRM for Dynamics CRM is required.Describe the upgrade of the Microsoft Outlook to connect to Microsoft Examine Windows PowerShell forDynamics CRM Email Router. Dynamics CRM organizations. performing deployment commands.Email Tracking and Correlation Configure user settings and options Base and Extension Table MergeMailbox Monitoring related to emails. Upgrade Process PhasesSynchronization Methods Install Microsoft Dynamics CRM for Phase 1 – Prepare to UpgradeEmail Address Approval Outlook using the command line. Phase 2 – Establish the Test EnvironmentOverview of the Email Router Review how Microsoft Dynamics CRM for Phase 3 – Upgrade and Validate the TestInstall the Email Router and Rule Outlook with offline capability works and EnvironmentDeployment Wizard how to configure the offline database. Phase 4 – Upgrade and Validate theConfigure the Email Router Requirements for Configuring an Production DeploymentSet Up a Forward Mailbox for the Email Internet-Facing Deployment Perform an In-Place Upgrade of MicrosoftRouter Certificates Dynamics CRM 2011 ServerDeploy Inbox Rules Install Active Directory Federation Perform a Migration Using the SameInstall the Email Router on Multiple Services Instance of SQL ServerComputers Configure AD FS Perform a Migration Using a New InstanceTroubleshooting Configure Claims-Based Authentication of SQL ServerOverview of Server-Side Synchronization Configure an IFD Upgrade the Microsoft Dynamics CRMConfigure Server-Side Synchronization Describe the requirements for configuring 2011 Email RouterSet Up a Forward Mailbox for Server-Side an IFD. Plan the Upgrade of Microsoft DynamicsSynchronization Review the certificates required for an CRM 2011 for OutlookMigrate Email Router Settings IFD. Upgrade Microsoft Dynamics CRM 2011Email Integration Service Role Identify the steps to install Active for OutlookTest Email Configuration Directory Federation Service. Describe the base and extension tableSynchronize Appointments, Contacts, and Review the Active Directory Federation merge processTasks Service configuration steps. Review the high-level phases of anExplain email tracking and correlation. Review the steps to configure upgrade process.Discover how mailboxes are monitored. claims-based authentication in Microsoft Explain the need for a test environment.Describe the purpose of Microsoft Dynamics Dynamics CRM. Identify the need to validate an upgrade ofCRM mailbox records. Review the steps to configure an IFD in a test environment.Examine the email synchronization options. Microsoft Dynamics CRM. Review the upgrade of the productionReview the requirement to approve email Manage System Jobs deployment.addresses. Delete Records Describe an in-place upgrade of MicrosoftExplain the role of the Microsoft Dynamics Disaster Recovery Dynamics CRM.CRM Email Router. Manage SQL Databases Describe a migration upgrade of MicrosoftInstall the Microsoft Dynamics CRM Email Troubleshooting Dynamics CRM.Router. Configure Tracing Describe the upgrade of the MicrosoftReview the Email Router configuration Update Microsoft Dynamics CRM Dynamics CRM Email Router.options. Manage Data Encryption Email Tracking and CorrelationCreate a forward mailbox. Best Practices Analyzer (BPA) Mailbox MonitoringReview the purpose of deploying forwarding VSS Writer Service for Microsoft Synchronization Methods


rules. Dynamics CRM Email Address ApprovalReview options for installing the Email Marketplace Overview of the Email RouterRouter on multiple computers. Examine how to manage system jobs. Install the Email Router and RuleReview troubleshooting tips. Show how to delete records using the Deployment WizardDescribe the role of Server-Side Bulk Delete Wizard. Configure the Email RouterSynchronization. Discuss areas to consider for a disaster Set Up a Forward Mailbox for the EmailConfigure Server-Side Synchronization. recovery plan. RouterTest Server-Side Synchronization settings. Describe tasks in Microsoft SQL Server Deploy Inbox RulesInstallation Requirements that can improve performance. Install the Email Router on MultipleDeployment Methods Review ways to troubleshoot and ComputersInstall Microsoft Dynamics CRM for Outlook diagnose problems and monitor TroubleshootingConfigure Microsoft Dynamics CRM for performance. Overview of Server-Side SynchronizationOutlook Examine how to configure tracing. Configure Server-Side SynchronizationConfigure User Email Settings Describe how to update Microsoft Set Up a Forward Mailbox for Server-SideInstall Microsoft Dynamics CRM for Outlook Dynamics CRM. SynchronizationUsing the Command Line Examine data encryption. Migrate Email Router SettingsUsing Microsoft Dynamics CRM for Outlook Describe the Best Practices Analyzer. Email Integration Service Rolewith Offline Capability Describe the VSS Writer Service for Test Email ConfigurationInstall Microsoft Dynamics CRM for Outlook. Microsoft Dynamics CRM. Synchronize Appointments, Contacts, andIdentify the deployment methods for Examine the Microsoft Dynamics Tasksinstalling Microsoft Dynamics CRM for marketplace. Explain email tracking and correlation.Outlook. Network Load Balancing Discover how mailboxes are monitored.Install Microsoft Dynamics CRM for Outlook. Clustering Microsoft SQL Server Describe the purpose of MicrosoftConfigure Microsoft Dynamics CRM for Other SQL Server High-Availability Dynamics CRM mailbox records.Outlook to connect to Microsoft Dynamics Solutions Examine the email synchronizationCRM organizations. High-Availability Options for Other options.Configure user settings and options related Supporting Components Review the requirement to approve emailto emails. addresses.Install Microsoft Dynamics CRM for Outlook Explain the role of the Microsoft Dynamicsusing the command line. line CRM Email Router.Review how Microsoft Dynamics CRM for On-Premises Licensing Model Install the Microsoft Dynamics CRM EmailOutlook with offline capability works and how Online Licensing Model Router.to configure the offline database. Supporting Technologies Review the Email Router configurationRequirements for Configuring an Microsoft Dynamics CRM Server options.Internet-Facing Deployment Accessing Microsoft Dynamics CRM Create a forward mailbox.Certificates Microsoft Dynamics CRM for Office Review the purpose of deployingInstall Active Directory Federation Services Outlook forwarding rules.Configure AD FS Managing Emails Review options for installing the EmailConfigure Claims-Based Authentication Microsoft Dynamics CRM Reporting Router on multiple computers.Configure an IFD Extensions Review troubleshooting tips.Describe the requirements for configuring an Microsoft Dynamics CRM Language Describe the role of Server-SideIFD. Packs Synchronization.Review the certificates required for an IFD. Planning Overview Configure Server-Side Synchronization.Identify the steps to install Active Directory Describe the licensing model and client Test Server-Side Synchronization settings.Federation Service. access license types. Installation RequirementsReview the Active Directory Federation Provide an overview of the supporting Deployment MethodsService configuration steps. technologies. Install Microsoft Dynamics CRM forReview the steps to configure claims-based Examine the role of the Microsoft Outlookauthentication in Microsoft Dynamics CRM. Dynamics CRM Server in a Microsoft Configure Microsoft Dynamics CRM forReview the steps to configure an IFD in Dynamics CRM deployment. OutlookMicrosoft Dynamics CRM. Describe the ways to access Microsoft Configure User Email SettingsManage System Jobs Dynamics CRM. Install Microsoft Dynamics CRM forDelete Records Identify the differences between the two Outlook Using the Command LineDisaster Recovery modes of Microsoft Dynamics CRM for Using Microsoft Dynamics CRM forManage SQL Databases Office Outlook. Outlook with Offline CapabilityTroubleshooting Review the options for managing emails. Install Microsoft Dynamics CRM forConfigure Tracing Review the role of Microsoft Dynamics Outlook.Update Microsoft Dynamics CRM CRM Reporting Extensions. Identify the deployment methods forManage Data Encryption Review the role of Microsoft Dynamics installing Microsoft Dynamics CRM forBest Practices Analyzer (BPA) CRM Language Packs. Outlook.VSS Writer Service for Microsoft Dynamics Microsoft SQL Server Requirements Install Microsoft Dynamics CRM forCRM Active Directory Requirements Outlook.Marketplace Components Installed During Server Configure Microsoft Dynamics CRM forExamine how to manage system jobs. Setup Outlook to connect to Microsoft DynamicsShow how to delete records using the Bulk Microsoft Dynamics CRM Website CRM organizations.Delete Wizard. Required Installation Rights for Microsoft Configure user settings and options related


Discuss areas to consider for a disaster Dynamics CRM Server to emails.recovery plan. Supported Server Topologies Install Microsoft Dynamics CRM forDescribe tasks in Microsoft SQL Server that Install Microsoft Dynamics CRM Server Outlook using the command line.can improve performance. Installation Troubleshooting Review how Microsoft Dynamics CRM forReview ways to troubleshoot and diagnose Post-Installation Tasks Outlook with offline capability works andproblems and monitor performance. Install Microsoft Dynamics CRM Using how to configure the offline database.Examine how to configure tracing. the Command Line Requirements for Configuring anDescribe how to update Microsoft Dynamics Deploy Microsoft Dynamics CRM Online Internet-Facing DeploymentCRM. Describe the hardware and software CertificatesExamine data encryption. requirements for the Microsoft SQL Install Active Directory Federation ServicesDescribe the Best Practices Analyzer. Server. Configure AD FSDescribe the VSS Writer Service for Identify the components that are installed Configure Claims-Based AuthenticationMicrosoft Dynamics CRM. during Microsoft Dynamics CRM Server Configure an IFDExamine the Microsoft Dynamics Setup. Describe the requirements for configuringmarketplace. Review the options for creating the an IFD.Network Load Balancing Microsoft Dynamics CRM Server website. Review the certificates required for an IFD.Clustering Microsoft SQL Server Review the rights required to install Identify the steps to install Active DirectoryOther SQL Server High-Availability Solutions Microsoft Dynamics CRM Server. Federation Service.High-Availability Options for Other Install Microsoft Dynamics CRM Server. Review the Active Directory FederationSupporting Components Review installation troubleshooting and Service configuration steps.

identify known issues. Review the steps to configureIdentify the tasks and configuration claims-based authentication in Microsoft

line settings that are completed after the Dynamics CRM.On-Premises Licensing Model installation of Microsoft Dynamics CRM Review the steps to configure an IFD inOnline Licensing Model Server. Microsoft Dynamics CRM.Supporting Technologies Describe how to install Microsoft Manage System JobsMicrosoft Dynamics CRM Server Dynamics CRM using the command line. Delete RecordsAccessing Microsoft Dynamics CRM Describe how sample data can be added Disaster RecoveryMicrosoft Dynamics CRM for Office Outlook to a Microsoft Dynamics CRM Manage SQL DatabasesManaging Emails implementation. TroubleshootingMicrosoft Dynamics CRM Reporting Microsoft Dynamics CRM Reporting Configure TracingExtensions Extensions Update Microsoft Dynamics CRMMicrosoft Dynamics CRM Language Packs Requirements for Microsoft Dynamics Manage Data EncryptionPlanning Overview CRM Reporting Extensions Best Practices Analyzer (BPA)Describe the licensing model and client Microsoft Dynamics CRM Report VSS Writer Service for Microsoft Dynamicsaccess license types. Authoring Extension CRMProvide an overview of the supporting Install Microsoft Dynamics CRM Marketplacetechnologies. Reporting Extensions Examine how to manage system jobs.Examine the role of the Microsoft Dynamics Review when Microsoft Dynamics CRM Show how to delete records using the BulkCRM Server in a Microsoft Dynamics CRM Reporting Extensions is required. Delete Wizard.deployment. Identify the requirements for installing Discuss areas to consider for a disasterDescribe the ways to access Microsoft Microsoft Dynamic CRM Reporting recovery plan.Dynamics CRM. Extensions. Describe tasks in Microsoft SQL ServerIdentify the differences between the two Review when Microsoft Dynamics CRM that can improve performance.modes of Microsoft Dynamics CRM for Report Authoring Extension is required. Review ways to troubleshoot and diagnoseOffice Outlook. Deployment Administrators problems and monitor performance.Review the options for managing emails. Create a New Organization Examine how to configure tracing.Review the role of Microsoft Dynamics CRM Manage Existing Organizations Describe how to update MicrosoftReporting Extensions. Manage Servers Dynamics CRM.Review the role of Microsoft Dynamics CRM Configure Access from the Internet Examine data encryption.Language Packs. Update Web Addresses Describe the Best Practices Analyzer.Microsoft SQL Server Requirements View License Information Describe the VSS Writer Service forActive Directory Requirements Upgrade the Microsoft Dynamics CRM Microsoft Dynamics CRM.Components Installed During Server Setup Edition Examine the Microsoft DynamicsMicrosoft Dynamics CRM Website Redeploy Microsoft Dynamics CRM marketplace.Required Installation Rights for Microsoft Import Organizations Network Load BalancingDynamics CRM Server Administer the Deployment Using Clustering Microsoft SQL ServerSupported Server Topologies Windows PowerShell Other SQL Server High-AvailabilityInstall Microsoft Dynamics CRM Server Review the steps to create new SolutionsInstallation Troubleshooting organizations. High-Availability Options for OtherPost-Installation Tasks Describe the management tasks for Supporting ComponentsInstall Microsoft Dynamics CRM Using the existing organizations.Command Line Describe how to add an existingDeploy Microsoft Dynamics CRM Online organization database to the deployment. lineDescribe the hardware and software Review Microsoft Dynamics CRM Server On-Premises Licensing Modelrequirements for the Microsoft SQL Server. management tasks. Online Licensing Model


Identify the components that are installed Describe how to update the Microsoft Supporting Technologiesduring Microsoft Dynamics CRM Server Dynamics CRM web addresses. Microsoft Dynamics CRM ServerSetup. Review Microsoft Dynamics CRM license Accessing Microsoft Dynamics CRMReview the options for creating the Microsoft information. Microsoft Dynamics CRM for OfficeDynamics CRM Server website. Describe the Microsoft Dynamics CRM OutlookReview the rights required to install Edition upgrade options. Managing EmailsMicrosoft Dynamics CRM Server. Explore why the redeployment of Microsoft Dynamics CRM ReportingInstall Microsoft Dynamics CRM Server. Microsoft Dynamics CRM is required. ExtensionsReview installation troubleshooting and Examine Windows PowerShell for Microsoft Dynamics CRM Language Packsidentify known issues. performing deployment commands. Planning OverviewIdentify the tasks and configuration settings Base and Extension Table Merge Describe the licensing model and clientthat are completed after the installation of Upgrade Process Phases access license types.Microsoft Dynamics CRM Server. Phase 1 – Prepare to Upgrade Provide an overview of the supportingDescribe how to install Microsoft Dynamics Phase 2 – Establish the Test technologies.CRM using the command line. Environment Examine the role of the MicrosoftDescribe how sample data can be added to Phase 3 – Upgrade and Validate the Test Dynamics CRM Server in a Microsofta Microsoft Dynamics CRM implementation. Environment Dynamics CRM deployment.Microsoft Dynamics CRM Reporting Phase 4 – Upgrade and Validate the Describe the ways to access MicrosoftExtensions Production Deployment Dynamics CRM.Requirements for Microsoft Dynamics CRM Perform an In-Place Upgrade of Microsoft Identify the differences between the twoReporting Extensions Dynamics CRM 2011 Server modes of Microsoft Dynamics CRM forMicrosoft Dynamics CRM Report Authoring Perform a Migration Using the Same Office Outlook.Extension Instance of SQL Server Review the options for managing emails.Install Microsoft Dynamics CRM Reporting Perform a Migration Using a New Review the role of Microsoft DynamicsExtensions Instance of SQL Server CRM Reporting Extensions.Review when Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRM Review the role of Microsoft DynamicsReporting Extensions is required. 2011 Email Router CRM Language Packs.Identify the requirements for installing Plan the Upgrade of Microsoft Dynamics Microsoft SQL Server RequirementsMicrosoft Dynamic CRM Reporting CRM 2011 for Outlook Active Directory RequirementsExtensions. Upgrade Microsoft Dynamics CRM 2011 Components Installed During Server SetupReview when Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM WebsiteReport Authoring Extension is required. Describe the base and extension table Required Installation Rights for MicrosoftDeployment Administrators merge process Dynamics CRM ServerCreate a New Organization Review the high-level phases of an Supported Server TopologiesManage Existing Organizations upgrade process. Install Microsoft Dynamics CRM ServerManage Servers Explain the need for a test environment. Installation TroubleshootingConfigure Access from the Internet Identify the need to validate an upgrade Post-Installation TasksUpdate Web Addresses of a test environment. Install Microsoft Dynamics CRM Using theView License Information Review the upgrade of the production Command LineUpgrade the Microsoft Dynamics CRM deployment. Deploy Microsoft Dynamics CRM OnlineEdition Describe an in-place upgrade of Microsoft Describe the hardware and softwareRedeploy Microsoft Dynamics CRM Dynamics CRM. requirements for the Microsoft SQL Server.Import Organizations Describe a migration upgrade of Identify the components that are installedAdminister the Deployment Using Windows Microsoft Dynamics CRM. during Microsoft Dynamics CRM ServerPowerShell Describe the upgrade of the Microsoft Setup.Review the steps to create new Dynamics CRM Email Router. Review the options for creating theorganizations. Email Tracking and Correlation Microsoft Dynamics CRM Server website.Describe the management tasks for existing Mailbox Monitoring Review the rights required to installorganizations. Synchronization Methods Microsoft Dynamics CRM Server.Describe how to add an existing organization Email Address Approval Install Microsoft Dynamics CRM Server.database to the deployment. Overview of the Email Router Review installation troubleshooting andReview Microsoft Dynamics CRM Server Install the Email Router and Rule identify known issues.management tasks. Deployment Wizard Identify the tasks and configurationDescribe how to update the Microsoft Configure the Email Router settings that are completed after theDynamics CRM web addresses. Set Up a Forward Mailbox for the Email installation of Microsoft Dynamics CRMReview Microsoft Dynamics CRM license Router Server.information. Deploy Inbox Rules Describe how to install Microsoft DynamicsDescribe the Microsoft Dynamics CRM Install the Email Router on Multiple CRM using the command line.Edition upgrade options. Computers Describe how sample data can be addedExplore why the redeployment of Microsoft Troubleshooting to a Microsoft Dynamics CRMDynamics CRM is required. Overview of Server-Side Synchronization implementation.Examine Windows PowerShell for Configure Server-Side Synchronization Microsoft Dynamics CRM Reportingperforming deployment commands. Set Up a Forward Mailbox for Server-Side ExtensionsBase and Extension Table Merge Synchronization Requirements for Microsoft DynamicsUpgrade Process Phases Migrate Email Router Settings CRM Reporting ExtensionsPhase 1 – Prepare to Upgrade Email Integration Service Role Microsoft Dynamics CRM Report Authoring


Phase 2 – Establish the Test Environment Test Email Configuration ExtensionPhase 3 – Upgrade and Validate the Test Synchronize Appointments, Contacts, Install Microsoft Dynamics CRM ReportingEnvironment and Tasks ExtensionsPhase 4 – Upgrade and Validate the Explain email tracking and correlation. Review when Microsoft Dynamics CRMProduction Deployment Discover how mailboxes are monitored. Reporting Extensions is required.Perform an In-Place Upgrade of Microsoft Describe the purpose of Microsoft Identify the requirements for installingDynamics CRM 2011 Server Dynamics CRM mailbox records. Microsoft Dynamic CRM ReportingPerform a Migration Using the Same Examine the email synchronization Extensions.Instance of SQL Server options. Review when Microsoft Dynamics CRMPerform a Migration Using a New Instance Review the requirement to approve email Report Authoring Extension is required.of SQL Server addresses. Deployment AdministratorsUpgrade the Microsoft Dynamics CRM 2011 Explain the role of the Microsoft Create a New OrganizationEmail Router Dynamics CRM Email Router. Manage Existing OrganizationsPlan the Upgrade of Microsoft Dynamics Install the Microsoft Dynamics CRM Manage ServersCRM 2011 for Outlook Email Router. Configure Access from the InternetUpgrade Microsoft Dynamics CRM 2011 for Review the Email Router configuration Update Web AddressesOutlook options. View License InformationDescribe the base and extension table Create a forward mailbox. Upgrade the Microsoft Dynamics CRMmerge process Review the purpose of deploying EditionReview the high-level phases of an upgrade forwarding rules. Redeploy Microsoft Dynamics CRMprocess. Review options for installing the Email Import OrganizationsExplain the need for a test environment. Router on multiple computers. Administer the Deployment UsingIdentify the need to validate an upgrade of a Review troubleshooting tips. Windows PowerShelltest environment. Describe the role of Server-Side Review the steps to create newReview the upgrade of the production Synchronization. organizations.deployment. Configure Server-Side Synchronization. Describe the management tasks forDescribe an in-place upgrade of Microsoft Test Server-Side Synchronization existing organizations.Dynamics CRM. settings. Describe how to add an existingDescribe a migration upgrade of Microsoft Installation Requirements organization database to the deployment.Dynamics CRM. Deployment Methods Review Microsoft Dynamics CRM ServerDescribe the upgrade of the Microsoft Install Microsoft Dynamics CRM for management tasks.Dynamics CRM Email Router. Outlook Describe how to update the MicrosoftEmail Tracking and Correlation Configure Microsoft Dynamics CRM for Dynamics CRM web addresses.Mailbox Monitoring Outlook Review Microsoft Dynamics CRM licenseSynchronization Methods Configure User Email Settings information.Email Address Approval Install Microsoft Dynamics CRM for Describe the Microsoft Dynamics CRMOverview of the Email Router Outlook Using the Command Line Edition upgrade options.Install the Email Router and Rule Using Microsoft Dynamics CRM for Explore why the redeployment of MicrosoftDeployment Wizard Outlook with Offline Capability Dynamics CRM is required.Configure the Email Router Install Microsoft Dynamics CRM for Examine Windows PowerShell forSet Up a Forward Mailbox for the Email Outlook. performing deployment commands.Router Identify the deployment methods for Base and Extension Table MergeDeploy Inbox Rules installing Microsoft Dynamics CRM for Upgrade Process PhasesInstall the Email Router on Multiple Outlook. Phase 1 – Prepare to UpgradeComputers Install Microsoft Dynamics CRM for Phase 2 – Establish the Test EnvironmentTroubleshooting Outlook. Phase 3 – Upgrade and Validate the TestOverview of Server-Side Synchronization Configure Microsoft Dynamics CRM for EnvironmentConfigure Server-Side Synchronization Outlook to connect to Microsoft Phase 4 – Upgrade and Validate theSet Up a Forward Mailbox for Server-Side Dynamics CRM organizations. Production DeploymentSynchronization Configure user settings and options Perform an In-Place Upgrade of MicrosoftMigrate Email Router Settings related to emails. Dynamics CRM 2011 ServerEmail Integration Service Role Install Microsoft Dynamics CRM for Perform a Migration Using the SameTest Email Configuration Outlook using the command line. Instance of SQL ServerSynchronize Appointments, Contacts, and Review how Microsoft Dynamics CRM for Perform a Migration Using a New InstanceTasks Outlook with offline capability works and of SQL ServerExplain email tracking and correlation. how to configure the offline database. Upgrade the Microsoft Dynamics CRMDiscover how mailboxes are monitored. Requirements for Configuring an 2011 Email RouterDescribe the purpose of Microsoft Dynamics Internet-Facing Deployment Plan the Upgrade of Microsoft DynamicsCRM mailbox records. Certificates CRM 2011 for OutlookExamine the email synchronization options. Install Active Directory Federation Upgrade Microsoft Dynamics CRM 2011Review the requirement to approve email Services for Outlookaddresses. Configure AD FS Describe the base and extension tableExplain the role of the Microsoft Dynamics Configure Claims-Based Authentication merge processCRM Email Router. Configure an IFD Review the high-level phases of anInstall the Microsoft Dynamics CRM Email Describe the requirements for configuring upgrade process.Router. an IFD. Explain the need for a test environment.


Review the Email Router configuration Review the certificates required for an Identify the need to validate an upgrade ofoptions. IFD. a test environment.Create a forward mailbox. Identify the steps to install Active Review the upgrade of the productionReview the purpose of deploying forwarding Directory Federation Service. deployment.rules. Review the Active Directory Federation Describe an in-place upgrade of MicrosoftReview options for installing the Email Service configuration steps. Dynamics CRM.Router on multiple computers. Review the steps to configure Describe a migration upgrade of MicrosoftReview troubleshooting tips. claims-based authentication in Microsoft Dynamics CRM.Describe the role of Server-Side Dynamics CRM. Describe the upgrade of the MicrosoftSynchronization. Review the steps to configure an IFD in Dynamics CRM Email Router.Configure Server-Side Synchronization. Microsoft Dynamics CRM. Email Tracking and CorrelationTest Server-Side Synchronization settings. Manage System Jobs Mailbox MonitoringInstallation Requirements Delete Records Synchronization MethodsDeployment Methods Disaster Recovery Email Address ApprovalInstall Microsoft Dynamics CRM for Outlook Manage SQL Databases Overview of the Email RouterConfigure Microsoft Dynamics CRM for Troubleshooting Install the Email Router and RuleOutlook Configure Tracing Deployment WizardConfigure User Email Settings Update Microsoft Dynamics CRM Configure the Email RouterInstall Microsoft Dynamics CRM for Outlook Manage Data Encryption Set Up a Forward Mailbox for the EmailUsing the Command Line Best Practices Analyzer (BPA) RouterUsing Microsoft Dynamics CRM for Outlook VSS Writer Service for Microsoft Deploy Inbox Ruleswith Offline Capability Dynamics CRM Install the Email Router on MultipleInstall Microsoft Dynamics CRM for Outlook. Marketplace ComputersIdentify the deployment methods for Examine how to manage system jobs. Troubleshootinginstalling Microsoft Dynamics CRM for Show how to delete records using the Overview of Server-Side SynchronizationOutlook. Bulk Delete Wizard. Configure Server-Side SynchronizationInstall Microsoft Dynamics CRM for Outlook. Discuss areas to consider for a disaster Set Up a Forward Mailbox for Server-SideConfigure Microsoft Dynamics CRM for recovery plan. SynchronizationOutlook to connect to Microsoft Dynamics Describe tasks in Microsoft SQL Server Migrate Email Router SettingsCRM organizations. that can improve performance. Email Integration Service RoleConfigure user settings and options related Review ways to troubleshoot and Test Email Configurationto emails. diagnose problems and monitor Synchronize Appointments, Contacts, andInstall Microsoft Dynamics CRM for Outlook performance. Tasksusing the command line. Examine how to configure tracing. Explain email tracking and correlation.Review how Microsoft Dynamics CRM for Describe how to update Microsoft Discover how mailboxes are monitored.Outlook with offline capability works and how Dynamics CRM. Describe the purpose of Microsoftto configure the offline database. Examine data encryption. Dynamics CRM mailbox records.Requirements for Configuring an Describe the Best Practices Analyzer. Examine the email synchronizationInternet-Facing Deployment Describe the VSS Writer Service for options.Certificates Microsoft Dynamics CRM. Review the requirement to approve emailInstall Active Directory Federation Services Examine the Microsoft Dynamics addresses.Configure AD FS marketplace. Explain the role of the Microsoft DynamicsConfigure Claims-Based Authentication Network Load Balancing CRM Email Router.Configure an IFD Clustering Microsoft SQL Server Install the Microsoft Dynamics CRM EmailDescribe the requirements for configuring an Other SQL Server High-Availability Router.IFD. Solutions Review the Email Router configurationReview the certificates required for an IFD. High-Availability Options for Other options.Identify the steps to install Active Directory Supporting Components Create a forward mailbox.Federation Service. Review the purpose of deployingReview the Active Directory Federation Describe the upgrade of Microsoft Dynamics forwarding rules.Service configuration steps. CRM for Outlook. Review options for installing the EmailReview the steps to configure claims-based line Router on multiple computers.authentication in Microsoft Dynamics CRM. Review troubleshooting tips.Review the steps to configure an IFD in Module 6: Email Management Describe the role of Server-SideMicrosoft Dynamics CRM. line Synchronization.Manage System Jobs Configure Server-Side Synchronization.Delete Records This module describes management topics Test Server-Side Synchronization settings.Disaster Recovery that are common to each of the email Installation RequirementsManage SQL Databases processing methods and the email processing Deployment MethodsTroubleshooting methods. Install Microsoft Dynamics CRM forConfigure Tracing line OutlookUpdate Microsoft Dynamics CRM Configure Microsoft Dynamics CRM forManage Data Encryption Lessons OutlookBest Practices Analyzer (BPA) line Configure User Email SettingsVSS Writer Service for Microsoft Dynamics Microsoft Dynamics CRM Offerings Install Microsoft Dynamics CRM forCRM Email Processing Outlook Using the Command Line


Marketplace Using Microsoft Dynamics CRM forExamine how to manage system jobs. Outlook with Offline CapabilityShow how to delete records using the Bulk line Install Microsoft Dynamics CRM forDelete Wizard. On-Premises Licensing Model Outlook.Discuss areas to consider for a disaster Online Licensing Model Identify the deployment methods forrecovery plan. Supporting Technologies installing Microsoft Dynamics CRM forDescribe tasks in Microsoft SQL Server that Microsoft Dynamics CRM Server Outlook.can improve performance. Accessing Microsoft Dynamics CRM Install Microsoft Dynamics CRM forReview ways to troubleshoot and diagnose Microsoft Dynamics CRM for Office Outlook.problems and monitor performance. Outlook Configure Microsoft Dynamics CRM forExamine how to configure tracing. Managing Emails Outlook to connect to Microsoft DynamicsDescribe how to update Microsoft Dynamics Microsoft Dynamics CRM Reporting CRM organizations.CRM. Extensions Configure user settings and options relatedExamine data encryption. Microsoft Dynamics CRM Language to emails.Describe the Best Practices Analyzer. Packs Install Microsoft Dynamics CRM forDescribe the VSS Writer Service for Planning Overview Outlook using the command line.Microsoft Dynamics CRM. Describe the licensing model and client Review how Microsoft Dynamics CRM forExamine the Microsoft Dynamics access license types. Outlook with offline capability works andmarketplace. Provide an overview of the supporting how to configure the offline database.Network Load Balancing technologies. Requirements for Configuring anClustering Microsoft SQL Server Examine the role of the Microsoft Internet-Facing DeploymentOther SQL Server High-Availability Solutions Dynamics CRM Server in a Microsoft CertificatesHigh-Availability Options for Other Dynamics CRM deployment. Install Active Directory Federation ServicesSupporting Components Describe the ways to access Microsoft Configure AD FS

Dynamics CRM. Configure Claims-Based AuthenticationIdentify the differences between the two Configure an IFD

line modes of Microsoft Dynamics CRM for Describe the requirements for configuringOn-Premises Licensing Model Office Outlook. an IFD.Online Licensing Model Review the options for managing emails. Review the certificates required for an IFD.Supporting Technologies Review the role of Microsoft Dynamics Identify the steps to install Active DirectoryMicrosoft Dynamics CRM Server CRM Reporting Extensions. Federation Service.Accessing Microsoft Dynamics CRM Review the role of Microsoft Dynamics Review the Active Directory FederationMicrosoft Dynamics CRM for Office Outlook CRM Language Packs. Service configuration steps.Managing Emails Microsoft SQL Server Requirements Review the steps to configureMicrosoft Dynamics CRM Reporting Active Directory Requirements claims-based authentication in MicrosoftExtensions Components Installed During Server Dynamics CRM.Microsoft Dynamics CRM Language Packs Setup Review the steps to configure an IFD inPlanning Overview Microsoft Dynamics CRM Website Microsoft Dynamics CRM.Describe the licensing model and client Required Installation Rights for Microsoft Manage System Jobsaccess license types. Dynamics CRM Server Delete RecordsProvide an overview of the supporting Supported Server Topologies Disaster Recoverytechnologies. Install Microsoft Dynamics CRM Server Manage SQL DatabasesExamine the role of the Microsoft Dynamics Installation Troubleshooting TroubleshootingCRM Server in a Microsoft Dynamics CRM Post-Installation Tasks Configure Tracingdeployment. Install Microsoft Dynamics CRM Using Update Microsoft Dynamics CRMDescribe the ways to access Microsoft the Command Line Manage Data EncryptionDynamics CRM. Deploy Microsoft Dynamics CRM Online Best Practices Analyzer (BPA)Identify the differences between the two Describe the hardware and software VSS Writer Service for Microsoft Dynamicsmodes of Microsoft Dynamics CRM for requirements for the Microsoft SQL CRMOffice Outlook. Server. MarketplaceReview the options for managing emails. Identify the components that are installed Examine how to manage system jobs.Review the role of Microsoft Dynamics CRM during Microsoft Dynamics CRM Server Show how to delete records using the BulkReporting Extensions. Setup. Delete Wizard.Review the role of Microsoft Dynamics CRM Review the options for creating the Discuss areas to consider for a disasterLanguage Packs. Microsoft Dynamics CRM Server website. recovery plan.Microsoft SQL Server Requirements Review the rights required to install Describe tasks in Microsoft SQL ServerActive Directory Requirements Microsoft Dynamics CRM Server. that can improve performance.Components Installed During Server Setup Install Microsoft Dynamics CRM Server. Review ways to troubleshoot and diagnoseMicrosoft Dynamics CRM Website Review installation troubleshooting and problems and monitor performance.Required Installation Rights for Microsoft identify known issues. Examine how to configure tracing.Dynamics CRM Server Identify the tasks and configuration Describe how to update MicrosoftSupported Server Topologies settings that are completed after the Dynamics CRM.Install Microsoft Dynamics CRM Server installation of Microsoft Dynamics CRM Examine data encryption.Installation Troubleshooting Server. Describe the Best Practices Analyzer.Post-Installation Tasks Describe how to install Microsoft Describe the VSS Writer Service forInstall Microsoft Dynamics CRM Using the Dynamics CRM using the command line. Microsoft Dynamics CRM.


Command Line Describe how sample data can be added Examine the Microsoft DynamicsDeploy Microsoft Dynamics CRM Online to a Microsoft Dynamics CRM marketplace.Describe the hardware and software implementation. Network Load Balancingrequirements for the Microsoft SQL Server. Microsoft Dynamics CRM Reporting Clustering Microsoft SQL ServerIdentify the components that are installed Extensions Other SQL Server High-Availabilityduring Microsoft Dynamics CRM Server Requirements for Microsoft Dynamics SolutionsSetup. CRM Reporting Extensions High-Availability Options for OtherReview the options for creating the Microsoft Microsoft Dynamics CRM Report Supporting ComponentsDynamics CRM Server website. Authoring ExtensionReview the rights required to install Install Microsoft Dynamics CRMMicrosoft Dynamics CRM Server. Reporting Extensions lineInstall Microsoft Dynamics CRM Server. Review when Microsoft Dynamics CRM On-Premises Licensing ModelReview installation troubleshooting and Reporting Extensions is required. Online Licensing Modelidentify known issues. Identify the requirements for installing Supporting TechnologiesIdentify the tasks and configuration settings Microsoft Dynamic CRM Reporting Microsoft Dynamics CRM Serverthat are completed after the installation of Extensions. Accessing Microsoft Dynamics CRMMicrosoft Dynamics CRM Server. Review when Microsoft Dynamics CRM Microsoft Dynamics CRM for OfficeDescribe how to install Microsoft Dynamics Report Authoring Extension is required. OutlookCRM using the command line. Deployment Administrators Managing EmailsDescribe how sample data can be added to Create a New Organization Microsoft Dynamics CRM Reportinga Microsoft Dynamics CRM implementation. Manage Existing Organizations ExtensionsMicrosoft Dynamics CRM Reporting Manage Servers Microsoft Dynamics CRM Language PacksExtensions Configure Access from the Internet Planning OverviewRequirements for Microsoft Dynamics CRM Update Web Addresses Describe the licensing model and clientReporting Extensions View License Information access license types.Microsoft Dynamics CRM Report Authoring Upgrade the Microsoft Dynamics CRM Provide an overview of the supportingExtension Edition technologies.Install Microsoft Dynamics CRM Reporting Redeploy Microsoft Dynamics CRM Examine the role of the MicrosoftExtensions Import Organizations Dynamics CRM Server in a MicrosoftReview when Microsoft Dynamics CRM Administer the Deployment Using Dynamics CRM deployment.Reporting Extensions is required. Windows PowerShell Describe the ways to access MicrosoftIdentify the requirements for installing Review the steps to create new Dynamics CRM.Microsoft Dynamic CRM Reporting organizations. Identify the differences between the twoExtensions. Describe the management tasks for modes of Microsoft Dynamics CRM forReview when Microsoft Dynamics CRM existing organizations. Office Outlook.Report Authoring Extension is required. Describe how to add an existing Review the options for managing emails.Deployment Administrators organization database to the deployment. Review the role of Microsoft DynamicsCreate a New Organization Review Microsoft Dynamics CRM Server CRM Reporting Extensions.Manage Existing Organizations management tasks. Review the role of Microsoft DynamicsManage Servers Describe how to update the Microsoft CRM Language Packs.Configure Access from the Internet Dynamics CRM web addresses. Microsoft SQL Server RequirementsUpdate Web Addresses Review Microsoft Dynamics CRM license Active Directory RequirementsView License Information information. Components Installed During Server SetupUpgrade the Microsoft Dynamics CRM Describe the Microsoft Dynamics CRM Microsoft Dynamics CRM WebsiteEdition Edition upgrade options. Required Installation Rights for MicrosoftRedeploy Microsoft Dynamics CRM Explore why the redeployment of Dynamics CRM ServerImport Organizations Microsoft Dynamics CRM is required. Supported Server TopologiesAdminister the Deployment Using Windows Examine Windows PowerShell for Install Microsoft Dynamics CRM ServerPowerShell performing deployment commands. Installation TroubleshootingReview the steps to create new Base and Extension Table Merge Post-Installation Tasksorganizations. Upgrade Process Phases Install Microsoft Dynamics CRM Using theDescribe the management tasks for existing Phase 1 – Prepare to Upgrade Command Lineorganizations. Phase 2 – Establish the Test Deploy Microsoft Dynamics CRM OnlineDescribe how to add an existing organization Environment Describe the hardware and softwaredatabase to the deployment. Phase 3 – Upgrade and Validate the Test requirements for the Microsoft SQL Server.Review Microsoft Dynamics CRM Server Environment Identify the components that are installedmanagement tasks. Phase 4 – Upgrade and Validate the during Microsoft Dynamics CRM ServerDescribe how to update the Microsoft Production Deployment Setup.Dynamics CRM web addresses. Perform an In-Place Upgrade of Microsoft Review the options for creating theReview Microsoft Dynamics CRM license Dynamics CRM 2011 Server Microsoft Dynamics CRM Server website.information. Perform a Migration Using the Same Review the rights required to installDescribe the Microsoft Dynamics CRM Instance of SQL Server Microsoft Dynamics CRM Server.Edition upgrade options. Perform a Migration Using a New Install Microsoft Dynamics CRM Server.Explore why the redeployment of Microsoft Instance of SQL Server Review installation troubleshooting andDynamics CRM is required. Upgrade the Microsoft Dynamics CRM identify known issues.Examine Windows PowerShell for 2011 Email Router Identify the tasks and configuration


performing deployment commands. Plan the Upgrade of Microsoft Dynamics settings that are completed after theBase and Extension Table Merge CRM 2011 for Outlook installation of Microsoft Dynamics CRMUpgrade Process Phases Upgrade Microsoft Dynamics CRM 2011 Server.Phase 1 – Prepare to Upgrade for Outlook Describe how to install Microsoft DynamicsPhase 2 – Establish the Test Environment Describe the base and extension table CRM using the command line.Phase 3 – Upgrade and Validate the Test merge process Describe how sample data can be addedEnvironment Review the high-level phases of an to a Microsoft Dynamics CRMPhase 4 – Upgrade and Validate the upgrade process. implementation.Production Deployment Explain the need for a test environment. Microsoft Dynamics CRM ReportingPerform an In-Place Upgrade of Microsoft Identify the need to validate an upgrade ExtensionsDynamics CRM 2011 Server of a test environment. Requirements for Microsoft DynamicsPerform a Migration Using the Same Review the upgrade of the production CRM Reporting ExtensionsInstance of SQL Server deployment. Microsoft Dynamics CRM Report AuthoringPerform a Migration Using a New Instance Describe an in-place upgrade of Microsoft Extensionof SQL Server Dynamics CRM. Install Microsoft Dynamics CRM ReportingUpgrade the Microsoft Dynamics CRM 2011 Describe a migration upgrade of ExtensionsEmail Router Microsoft Dynamics CRM. Review when Microsoft Dynamics CRMPlan the Upgrade of Microsoft Dynamics Describe the upgrade of the Microsoft Reporting Extensions is required.CRM 2011 for Outlook Dynamics CRM Email Router. Identify the requirements for installingUpgrade Microsoft Dynamics CRM 2011 for Email Tracking and Correlation Microsoft Dynamic CRM ReportingOutlook Mailbox Monitoring Extensions.Describe the base and extension table Synchronization Methods Review when Microsoft Dynamics CRMmerge process Email Address Approval Report Authoring Extension is required.Review the high-level phases of an upgrade Overview of the Email Router Deployment Administratorsprocess. Install the Email Router and Rule Create a New OrganizationExplain the need for a test environment. Deployment Wizard Manage Existing OrganizationsIdentify the need to validate an upgrade of a Configure the Email Router Manage Serverstest environment. Set Up a Forward Mailbox for the Email Configure Access from the InternetReview the upgrade of the production Router Update Web Addressesdeployment. Deploy Inbox Rules View License InformationDescribe an in-place upgrade of Microsoft Install the Email Router on Multiple Upgrade the Microsoft Dynamics CRMDynamics CRM. Computers EditionDescribe a migration upgrade of Microsoft Troubleshooting Redeploy Microsoft Dynamics CRMDynamics CRM. Overview of Server-Side Synchronization Import OrganizationsDescribe the upgrade of the Microsoft Configure Server-Side Synchronization Administer the Deployment UsingDynamics CRM Email Router. Set Up a Forward Mailbox for Server-Side Windows PowerShellEmail Tracking and Correlation Synchronization Review the steps to create newMailbox Monitoring Migrate Email Router Settings organizations.Synchronization Methods Email Integration Service Role Describe the management tasks forEmail Address Approval Test Email Configuration existing organizations.Overview of the Email Router Synchronize Appointments, Contacts, Describe how to add an existingInstall the Email Router and Rule and Tasks organization database to the deployment.Deployment Wizard Explain email tracking and correlation. Review Microsoft Dynamics CRM ServerConfigure the Email Router Discover how mailboxes are monitored. management tasks.Set Up a Forward Mailbox for the Email Describe the purpose of Microsoft Describe how to update the MicrosoftRouter Dynamics CRM mailbox records. Dynamics CRM web addresses.Deploy Inbox Rules Examine the email synchronization Review Microsoft Dynamics CRM licenseInstall the Email Router on Multiple options. information.Computers Review the requirement to approve email Describe the Microsoft Dynamics CRMTroubleshooting addresses. Edition upgrade options.Overview of Server-Side Synchronization Explain the role of the Microsoft Explore why the redeployment of MicrosoftConfigure Server-Side Synchronization Dynamics CRM Email Router. Dynamics CRM is required.Set Up a Forward Mailbox for Server-Side Install the Microsoft Dynamics CRM Examine Windows PowerShell forSynchronization Email Router. performing deployment commands.Migrate Email Router Settings Review the Email Router configuration Base and Extension Table MergeEmail Integration Service Role options. Upgrade Process PhasesTest Email Configuration Create a forward mailbox. Phase 1 – Prepare to UpgradeSynchronize Appointments, Contacts, and Review the purpose of deploying Phase 2 – Establish the Test EnvironmentTasks forwarding rules. Phase 3 – Upgrade and Validate the TestExplain email tracking and correlation. Review options for installing the Email EnvironmentDiscover how mailboxes are monitored. Router on multiple computers. Phase 4 – Upgrade and Validate theDescribe the purpose of Microsoft Dynamics Review troubleshooting tips. Production DeploymentCRM mailbox records. Describe the role of Server-Side Perform an In-Place Upgrade of MicrosoftExamine the email synchronization options. Synchronization. Dynamics CRM 2011 ServerReview the requirement to approve email Configure Server-Side Synchronization. Perform a Migration Using the Sameaddresses. Test Server-Side Synchronization Instance of SQL Server


Explain the role of the Microsoft Dynamics settings. Perform a Migration Using a New InstanceCRM Email Router. Installation Requirements of SQL ServerInstall the Microsoft Dynamics CRM Email Deployment Methods Upgrade the Microsoft Dynamics CRMRouter. Install Microsoft Dynamics CRM for 2011 Email RouterReview the Email Router configuration Outlook Plan the Upgrade of Microsoft Dynamicsoptions. Configure Microsoft Dynamics CRM for CRM 2011 for OutlookCreate a forward mailbox. Outlook Upgrade Microsoft Dynamics CRM 2011Review the purpose of deploying forwarding Configure User Email Settings for Outlookrules. Install Microsoft Dynamics CRM for Describe the base and extension tableReview options for installing the Email Outlook Using the Command Line merge processRouter on multiple computers. Using Microsoft Dynamics CRM for Review the high-level phases of anReview troubleshooting tips. Outlook with Offline Capability upgrade process.Describe the role of Server-Side Install Microsoft Dynamics CRM for Explain the need for a test environment.Synchronization. Outlook. Identify the need to validate an upgrade ofConfigure Server-Side Synchronization. Identify the deployment methods for a test environment.Test Server-Side Synchronization settings. installing Microsoft Dynamics CRM for Review the upgrade of the productionInstallation Requirements Outlook. deployment.Deployment Methods Install Microsoft Dynamics CRM for Describe an in-place upgrade of MicrosoftInstall Microsoft Dynamics CRM for Outlook Outlook. Dynamics CRM.Configure Microsoft Dynamics CRM for Configure Microsoft Dynamics CRM for Describe a migration upgrade of MicrosoftOutlook Outlook to connect to Microsoft Dynamics CRM.Configure User Email Settings Dynamics CRM organizations. Describe the upgrade of the MicrosoftInstall Microsoft Dynamics CRM for Outlook Configure user settings and options Dynamics CRM Email Router.Using the Command Line related to emails. Email Tracking and CorrelationUsing Microsoft Dynamics CRM for Outlook Install Microsoft Dynamics CRM for Mailbox Monitoringwith Offline Capability Outlook using the command line. Synchronization MethodsInstall Microsoft Dynamics CRM for Outlook. Review how Microsoft Dynamics CRM for Email Address ApprovalIdentify the deployment methods for Outlook with offline capability works and Overview of the Email Routerinstalling Microsoft Dynamics CRM for how to configure the offline database. Install the Email Router and RuleOutlook. Requirements for Configuring an Deployment WizardInstall Microsoft Dynamics CRM for Outlook. Internet-Facing Deployment Configure the Email RouterConfigure Microsoft Dynamics CRM for Certificates Set Up a Forward Mailbox for the EmailOutlook to connect to Microsoft Dynamics Install Active Directory Federation RouterCRM organizations. Services Deploy Inbox RulesConfigure user settings and options related Configure AD FS Install the Email Router on Multipleto emails. Configure Claims-Based Authentication ComputersInstall Microsoft Dynamics CRM for Outlook Configure an IFD Troubleshootingusing the command line. Describe the requirements for configuring Overview of Server-Side SynchronizationReview how Microsoft Dynamics CRM for an IFD. Configure Server-Side SynchronizationOutlook with offline capability works and how Review the certificates required for an Set Up a Forward Mailbox for Server-Sideto configure the offline database. IFD. SynchronizationRequirements for Configuring an Identify the steps to install Active Migrate Email Router SettingsInternet-Facing Deployment Directory Federation Service. Email Integration Service RoleCertificates Review the Active Directory Federation Test Email ConfigurationInstall Active Directory Federation Services Service configuration steps. Synchronize Appointments, Contacts, andConfigure AD FS Review the steps to configure TasksConfigure Claims-Based Authentication claims-based authentication in Microsoft Explain email tracking and correlation.Configure an IFD Dynamics CRM. Discover how mailboxes are monitored.Describe the requirements for configuring an Review the steps to configure an IFD in Describe the purpose of MicrosoftIFD. Microsoft Dynamics CRM. Dynamics CRM mailbox records.Review the certificates required for an IFD. Manage System Jobs Examine the email synchronizationIdentify the steps to install Active Directory Delete Records options.Federation Service. Disaster Recovery Review the requirement to approve emailReview the Active Directory Federation Manage SQL Databases addresses.Service configuration steps. Troubleshooting Explain the role of the Microsoft DynamicsReview the steps to configure claims-based Configure Tracing CRM Email Router.authentication in Microsoft Dynamics CRM. Update Microsoft Dynamics CRM Install the Microsoft Dynamics CRM EmailReview the steps to configure an IFD in Manage Data Encryption Router.Microsoft Dynamics CRM. Best Practices Analyzer (BPA) Review the Email Router configurationManage System Jobs VSS Writer Service for Microsoft options.Delete Records Dynamics CRM Create a forward mailbox.Disaster Recovery Marketplace Review the purpose of deployingManage SQL Databases Examine how to manage system jobs. forwarding rules.Troubleshooting Show how to delete records using the Review options for installing the EmailConfigure Tracing Bulk Delete Wizard. Router on multiple computers.Update Microsoft Dynamics CRM Discuss areas to consider for a disaster Review troubleshooting tips.


Manage Data Encryption recovery plan. Describe the role of Server-SideBest Practices Analyzer (BPA) Describe tasks in Microsoft SQL Server Synchronization.VSS Writer Service for Microsoft Dynamics that can improve performance. Configure Server-Side Synchronization.CRM Review ways to troubleshoot and Test Server-Side Synchronization settings.Marketplace diagnose problems and monitor Installation RequirementsExamine how to manage system jobs. performance. Deployment MethodsShow how to delete records using the Bulk Examine how to configure tracing. Install Microsoft Dynamics CRM forDelete Wizard. Describe how to update Microsoft OutlookDiscuss areas to consider for a disaster Dynamics CRM. Configure Microsoft Dynamics CRM forrecovery plan. Examine data encryption. OutlookDescribe tasks in Microsoft SQL Server that Describe the Best Practices Analyzer. Configure User Email Settingscan improve performance. Describe the VSS Writer Service for Install Microsoft Dynamics CRM forReview ways to troubleshoot and diagnose Microsoft Dynamics CRM. Outlook Using the Command Lineproblems and monitor performance. Examine the Microsoft Dynamics Using Microsoft Dynamics CRM forExamine how to configure tracing. marketplace. Outlook with Offline CapabilityDescribe how to update Microsoft Dynamics Network Load Balancing Install Microsoft Dynamics CRM forCRM. Clustering Microsoft SQL Server Outlook.Examine data encryption. Other SQL Server High-Availability Identify the deployment methods forDescribe the Best Practices Analyzer. Solutions installing Microsoft Dynamics CRM forDescribe the VSS Writer Service for High-Availability Options for Other Outlook.Microsoft Dynamics CRM. Supporting Components Install Microsoft Dynamics CRM forExamine the Microsoft Dynamics Outlook.marketplace. Configure Microsoft Dynamics CRM forNetwork Load Balancing line Outlook to connect to Microsoft DynamicsClustering Microsoft SQL Server On-Premises Licensing Model CRM organizations.Other SQL Server High-Availability Solutions Online Licensing Model Configure user settings and options relatedHigh-Availability Options for Other Supporting Technologies to emails.Supporting Components Microsoft Dynamics CRM Server Install Microsoft Dynamics CRM for

Accessing Microsoft Dynamics CRM Outlook using the command line.Microsoft Dynamics CRM for Office Review how Microsoft Dynamics CRM for

line Outlook Outlook with offline capability works andOn-Premises Licensing Model Managing Emails how to configure the offline database.Online Licensing Model Microsoft Dynamics CRM Reporting Requirements for Configuring anSupporting Technologies Extensions Internet-Facing DeploymentMicrosoft Dynamics CRM Server Microsoft Dynamics CRM Language CertificatesAccessing Microsoft Dynamics CRM Packs Install Active Directory Federation ServicesMicrosoft Dynamics CRM for Office Outlook Planning Overview Configure AD FSManaging Emails Describe the licensing model and client Configure Claims-Based AuthenticationMicrosoft Dynamics CRM Reporting access license types. Configure an IFDExtensions Provide an overview of the supporting Describe the requirements for configuringMicrosoft Dynamics CRM Language Packs technologies. an IFD.Planning Overview Examine the role of the Microsoft Review the certificates required for an IFD.Describe the licensing model and client Dynamics CRM Server in a Microsoft Identify the steps to install Active Directoryaccess license types. Dynamics CRM deployment. Federation Service.Provide an overview of the supporting Describe the ways to access Microsoft Review the Active Directory Federationtechnologies. Dynamics CRM. Service configuration steps.Examine the role of the Microsoft Dynamics Identify the differences between the two Review the steps to configureCRM Server in a Microsoft Dynamics CRM modes of Microsoft Dynamics CRM for claims-based authentication in Microsoftdeployment. Office Outlook. Dynamics CRM.Describe the ways to access Microsoft Review the options for managing emails. Review the steps to configure an IFD inDynamics CRM. Review the role of Microsoft Dynamics Microsoft Dynamics CRM.Identify the differences between the two CRM Reporting Extensions. Manage System Jobsmodes of Microsoft Dynamics CRM for Review the role of Microsoft Dynamics Delete RecordsOffice Outlook. CRM Language Packs. Disaster RecoveryReview the options for managing emails. Microsoft SQL Server Requirements Manage SQL DatabasesReview the role of Microsoft Dynamics CRM Active Directory Requirements TroubleshootingReporting Extensions. Components Installed During Server Configure TracingReview the role of Microsoft Dynamics CRM Setup Update Microsoft Dynamics CRMLanguage Packs. Microsoft Dynamics CRM Website Manage Data EncryptionMicrosoft SQL Server Requirements Required Installation Rights for Microsoft Best Practices Analyzer (BPA)Active Directory Requirements Dynamics CRM Server VSS Writer Service for Microsoft DynamicsComponents Installed During Server Setup Supported Server Topologies CRMMicrosoft Dynamics CRM Website Install Microsoft Dynamics CRM Server MarketplaceRequired Installation Rights for Microsoft Installation Troubleshooting Examine how to manage system jobs.Dynamics CRM Server Post-Installation Tasks Show how to delete records using the BulkSupported Server Topologies Install Microsoft Dynamics CRM Using Delete Wizard.


Install Microsoft Dynamics CRM Server the Command Line Discuss areas to consider for a disasterInstallation Troubleshooting Deploy Microsoft Dynamics CRM Online recovery plan.Post-Installation Tasks Describe the hardware and software Describe tasks in Microsoft SQL ServerInstall Microsoft Dynamics CRM Using the requirements for the Microsoft SQL that can improve performance.Command Line Server. Review ways to troubleshoot and diagnoseDeploy Microsoft Dynamics CRM Online Identify the components that are installed problems and monitor performance.Describe the hardware and software during Microsoft Dynamics CRM Server Examine how to configure tracing.requirements for the Microsoft SQL Server. Setup. Describe how to update MicrosoftIdentify the components that are installed Review the options for creating the Dynamics CRM.during Microsoft Dynamics CRM Server Microsoft Dynamics CRM Server website. Examine data encryption.Setup. Review the rights required to install Describe the Best Practices Analyzer.Review the options for creating the Microsoft Microsoft Dynamics CRM Server. Describe the VSS Writer Service forDynamics CRM Server website. Install Microsoft Dynamics CRM Server. Microsoft Dynamics CRM.Review the rights required to install Review installation troubleshooting and Examine the Microsoft DynamicsMicrosoft Dynamics CRM Server. identify known issues. marketplace.Install Microsoft Dynamics CRM Server. Identify the tasks and configuration Network Load BalancingReview installation troubleshooting and settings that are completed after the Clustering Microsoft SQL Serveridentify known issues. installation of Microsoft Dynamics CRM Other SQL Server High-AvailabilityIdentify the tasks and configuration settings Server. Solutionsthat are completed after the installation of Describe how to install Microsoft High-Availability Options for OtherMicrosoft Dynamics CRM Server. Dynamics CRM using the command line. Supporting ComponentsDescribe how to install Microsoft Dynamics Describe how sample data can be addedCRM using the command line. to a Microsoft Dynamics CRMDescribe how sample data can be added to implementation. linea Microsoft Dynamics CRM implementation. Microsoft Dynamics CRM Reporting On-Premises Licensing ModelMicrosoft Dynamics CRM Reporting Extensions Online Licensing ModelExtensions Requirements for Microsoft Dynamics Supporting TechnologiesRequirements for Microsoft Dynamics CRM CRM Reporting Extensions Microsoft Dynamics CRM ServerReporting Extensions Microsoft Dynamics CRM Report Accessing Microsoft Dynamics CRMMicrosoft Dynamics CRM Report Authoring Authoring Extension Microsoft Dynamics CRM for OfficeExtension Install Microsoft Dynamics CRM OutlookInstall Microsoft Dynamics CRM Reporting Reporting Extensions Managing EmailsExtensions Review when Microsoft Dynamics CRM Microsoft Dynamics CRM ReportingReview when Microsoft Dynamics CRM Reporting Extensions is required. ExtensionsReporting Extensions is required. Identify the requirements for installing Microsoft Dynamics CRM Language PacksIdentify the requirements for installing Microsoft Dynamic CRM Reporting Planning OverviewMicrosoft Dynamic CRM Reporting Extensions. Describe the licensing model and clientExtensions. Review when Microsoft Dynamics CRM access license types.Review when Microsoft Dynamics CRM Report Authoring Extension is required. Provide an overview of the supportingReport Authoring Extension is required. Deployment Administrators technologies.Deployment Administrators Create a New Organization Examine the role of the MicrosoftCreate a New Organization Manage Existing Organizations Dynamics CRM Server in a MicrosoftManage Existing Organizations Manage Servers Dynamics CRM deployment.Manage Servers Configure Access from the Internet Describe the ways to access MicrosoftConfigure Access from the Internet Update Web Addresses Dynamics CRM.Update Web Addresses View License Information Identify the differences between the twoView License Information Upgrade the Microsoft Dynamics CRM modes of Microsoft Dynamics CRM forUpgrade the Microsoft Dynamics CRM Edition Office Outlook.Edition Redeploy Microsoft Dynamics CRM Review the options for managing emails.Redeploy Microsoft Dynamics CRM Import Organizations Review the role of Microsoft DynamicsImport Organizations Administer the Deployment Using CRM Reporting Extensions.Administer the Deployment Using Windows Windows PowerShell Review the role of Microsoft DynamicsPowerShell Review the steps to create new CRM Language Packs.Review the steps to create new organizations. Microsoft SQL Server Requirementsorganizations. Describe the management tasks for Active Directory RequirementsDescribe the management tasks for existing existing organizations. Components Installed During Server Setuporganizations. Describe how to add an existing Microsoft Dynamics CRM WebsiteDescribe how to add an existing organization organization database to the deployment. Required Installation Rights for Microsoftdatabase to the deployment. Review Microsoft Dynamics CRM Server Dynamics CRM ServerReview Microsoft Dynamics CRM Server management tasks. Supported Server Topologiesmanagement tasks. Describe how to update the Microsoft Install Microsoft Dynamics CRM ServerDescribe how to update the Microsoft Dynamics CRM web addresses. Installation TroubleshootingDynamics CRM web addresses. Review Microsoft Dynamics CRM license Post-Installation TasksReview Microsoft Dynamics CRM license information. Install Microsoft Dynamics CRM Using theinformation. Describe the Microsoft Dynamics CRM Command LineDescribe the Microsoft Dynamics CRM Edition upgrade options. Deploy Microsoft Dynamics CRM Online


Edition upgrade options. Explore why the redeployment of Describe the hardware and softwareExplore why the redeployment of Microsoft Microsoft Dynamics CRM is required. requirements for the Microsoft SQL Server.Dynamics CRM is required. Examine Windows PowerShell for Identify the components that are installedExamine Windows PowerShell for performing deployment commands. during Microsoft Dynamics CRM Serverperforming deployment commands. Base and Extension Table Merge Setup.Base and Extension Table Merge Upgrade Process Phases Review the options for creating theUpgrade Process Phases Phase 1 – Prepare to Upgrade Microsoft Dynamics CRM Server website.Phase 1 – Prepare to Upgrade Phase 2 – Establish the Test Review the rights required to installPhase 2 – Establish the Test Environment Environment Microsoft Dynamics CRM Server.Phase 3 – Upgrade and Validate the Test Phase 3 – Upgrade and Validate the Test Install Microsoft Dynamics CRM Server.Environment Environment Review installation troubleshooting andPhase 4 – Upgrade and Validate the Phase 4 – Upgrade and Validate the identify known issues.Production Deployment Production Deployment Identify the tasks and configurationPerform an In-Place Upgrade of Microsoft Perform an In-Place Upgrade of Microsoft settings that are completed after theDynamics CRM 2011 Server Dynamics CRM 2011 Server installation of Microsoft Dynamics CRMPerform a Migration Using the Same Perform a Migration Using the Same Server.Instance of SQL Server Instance of SQL Server Describe how to install Microsoft DynamicsPerform a Migration Using a New Instance Perform a Migration Using a New CRM using the command line.of SQL Server Instance of SQL Server Describe how sample data can be addedUpgrade the Microsoft Dynamics CRM 2011 Upgrade the Microsoft Dynamics CRM to a Microsoft Dynamics CRMEmail Router 2011 Email Router implementation.Plan the Upgrade of Microsoft Dynamics Plan the Upgrade of Microsoft Dynamics Microsoft Dynamics CRM ReportingCRM 2011 for Outlook CRM 2011 for Outlook ExtensionsUpgrade Microsoft Dynamics CRM 2011 for Upgrade Microsoft Dynamics CRM 2011 Requirements for Microsoft DynamicsOutlook for Outlook CRM Reporting ExtensionsDescribe the base and extension table Describe the base and extension table Microsoft Dynamics CRM Report Authoringmerge process merge process ExtensionReview the high-level phases of an upgrade Review the high-level phases of an Install Microsoft Dynamics CRM Reportingprocess. upgrade process. ExtensionsExplain the need for a test environment. Explain the need for a test environment. Review when Microsoft Dynamics CRMIdentify the need to validate an upgrade of a Identify the need to validate an upgrade Reporting Extensions is required.test environment. of a test environment. Identify the requirements for installingReview the upgrade of the production Review the upgrade of the production Microsoft Dynamic CRM Reportingdeployment. deployment. Extensions.Describe an in-place upgrade of Microsoft Describe an in-place upgrade of Microsoft Review when Microsoft Dynamics CRMDynamics CRM. Dynamics CRM. Report Authoring Extension is required.Describe a migration upgrade of Microsoft Describe a migration upgrade of Deployment AdministratorsDynamics CRM. Microsoft Dynamics CRM. Create a New OrganizationDescribe the upgrade of the Microsoft Describe the upgrade of the Microsoft Manage Existing OrganizationsDynamics CRM Email Router. Dynamics CRM Email Router. Manage ServersEmail Tracking and Correlation Email Tracking and Correlation Configure Access from the InternetMailbox Monitoring Mailbox Monitoring Update Web AddressesSynchronization Methods Synchronization Methods View License InformationEmail Address Approval Email Address Approval Upgrade the Microsoft Dynamics CRMOverview of the Email Router Overview of the Email Router EditionInstall the Email Router and Rule Install the Email Router and Rule Redeploy Microsoft Dynamics CRMDeployment Wizard Deployment Wizard Import OrganizationsConfigure the Email Router Configure the Email Router Administer the Deployment UsingSet Up a Forward Mailbox for the Email Set Up a Forward Mailbox for the Email Windows PowerShellRouter Router Review the steps to create newDeploy Inbox Rules Deploy Inbox Rules organizations.Install the Email Router on Multiple Install the Email Router on Multiple Describe the management tasks forComputers Computers existing organizations.Troubleshooting Troubleshooting Describe how to add an existingOverview of Server-Side Synchronization Overview of Server-Side Synchronization organization database to the deployment.Configure Server-Side Synchronization Configure Server-Side Synchronization Review Microsoft Dynamics CRM ServerSet Up a Forward Mailbox for Server-Side Set Up a Forward Mailbox for Server-Side management tasks.Synchronization Synchronization Describe how to update the MicrosoftMigrate Email Router Settings Migrate Email Router Settings Dynamics CRM web addresses.Email Integration Service Role Email Integration Service Role Review Microsoft Dynamics CRM licenseTest Email Configuration Test Email Configuration information.Synchronize Appointments, Contacts, and Synchronize Appointments, Contacts, Describe the Microsoft Dynamics CRMTasks and Tasks Edition upgrade options.Explain email tracking and correlation. Explain email tracking and correlation. Explore why the redeployment of MicrosoftDiscover how mailboxes are monitored. Discover how mailboxes are monitored. Dynamics CRM is required.Describe the purpose of Microsoft Dynamics Describe the purpose of Microsoft Examine Windows PowerShell for


CRM mailbox records. Dynamics CRM mailbox records. performing deployment commands.Examine the email synchronization options. Examine the email synchronization Base and Extension Table MergeReview the requirement to approve email options. Upgrade Process Phasesaddresses. Review the requirement to approve email Phase 1 – Prepare to UpgradeExplain the role of the Microsoft Dynamics addresses. Phase 2 – Establish the Test EnvironmentCRM Email Router. Explain the role of the Microsoft Phase 3 – Upgrade and Validate the TestInstall the Microsoft Dynamics CRM Email Dynamics CRM Email Router. EnvironmentRouter. Install the Microsoft Dynamics CRM Phase 4 – Upgrade and Validate theReview the Email Router configuration Email Router. Production Deploymentoptions. Review the Email Router configuration Perform an In-Place Upgrade of MicrosoftCreate a forward mailbox. options. Dynamics CRM 2011 ServerReview the purpose of deploying forwarding Create a forward mailbox. Perform a Migration Using the Samerules. Review the purpose of deploying Instance of SQL ServerReview options for installing the Email forwarding rules. Perform a Migration Using a New InstanceRouter on multiple computers. Review options for installing the Email of SQL ServerReview troubleshooting tips. Router on multiple computers. Upgrade the Microsoft Dynamics CRMDescribe the role of Server-Side Review troubleshooting tips. 2011 Email RouterSynchronization. Describe the role of Server-Side Plan the Upgrade of Microsoft DynamicsConfigure Server-Side Synchronization. Synchronization. CRM 2011 for OutlookTest Server-Side Synchronization settings. Configure Server-Side Synchronization. Upgrade Microsoft Dynamics CRM 2011Installation Requirements Test Server-Side Synchronization for OutlookDeployment Methods settings. Describe the base and extension tableInstall Microsoft Dynamics CRM for Outlook Installation Requirements merge processConfigure Microsoft Dynamics CRM for Deployment Methods Review the high-level phases of anOutlook Install Microsoft Dynamics CRM for upgrade process.Configure User Email Settings Outlook Explain the need for a test environment.Install Microsoft Dynamics CRM for Outlook Configure Microsoft Dynamics CRM for Identify the need to validate an upgrade ofUsing the Command Line Outlook a test environment.Using Microsoft Dynamics CRM for Outlook Configure User Email Settings Review the upgrade of the productionwith Offline Capability Install Microsoft Dynamics CRM for deployment.Install Microsoft Dynamics CRM for Outlook. Outlook Using the Command Line Describe an in-place upgrade of MicrosoftIdentify the deployment methods for Using Microsoft Dynamics CRM for Dynamics CRM.installing Microsoft Dynamics CRM for Outlook with Offline Capability Describe a migration upgrade of MicrosoftOutlook. Install Microsoft Dynamics CRM for Dynamics CRM.Install Microsoft Dynamics CRM for Outlook. Outlook. Describe the upgrade of the MicrosoftConfigure Microsoft Dynamics CRM for Identify the deployment methods for Dynamics CRM Email Router.Outlook to connect to Microsoft Dynamics installing Microsoft Dynamics CRM for Email Tracking and CorrelationCRM organizations. Outlook. Mailbox MonitoringConfigure user settings and options related Install Microsoft Dynamics CRM for Synchronization Methodsto emails. Outlook. Email Address ApprovalInstall Microsoft Dynamics CRM for Outlook Configure Microsoft Dynamics CRM for Overview of the Email Routerusing the command line. Outlook to connect to Microsoft Install the Email Router and RuleReview how Microsoft Dynamics CRM for Dynamics CRM organizations. Deployment WizardOutlook with offline capability works and how Configure user settings and options Configure the Email Routerto configure the offline database. related to emails. Set Up a Forward Mailbox for the EmailRequirements for Configuring an Install Microsoft Dynamics CRM for RouterInternet-Facing Deployment Outlook using the command line. Deploy Inbox RulesCertificates Review how Microsoft Dynamics CRM for Install the Email Router on MultipleInstall Active Directory Federation Services Outlook with offline capability works and ComputersConfigure AD FS how to configure the offline database. TroubleshootingConfigure Claims-Based Authentication Requirements for Configuring an Overview of Server-Side SynchronizationConfigure an IFD Internet-Facing Deployment Configure Server-Side SynchronizationDescribe the requirements for configuring an Certificates Set Up a Forward Mailbox for Server-SideIFD. Install Active Directory Federation SynchronizationReview the certificates required for an IFD. Services Migrate Email Router SettingsIdentify the steps to install Active Directory Configure AD FS Email Integration Service RoleFederation Service. Configure Claims-Based Authentication Test Email ConfigurationReview the Active Directory Federation Configure an IFD Synchronize Appointments, Contacts, andService configuration steps. Describe the requirements for configuring TasksReview the steps to configure claims-based an IFD. Explain email tracking and correlation.authentication in Microsoft Dynamics CRM. Review the certificates required for an Discover how mailboxes are monitored.Review the steps to configure an IFD in IFD. Describe the purpose of MicrosoftMicrosoft Dynamics CRM. Identify the steps to install Active Dynamics CRM mailbox records.Manage System Jobs Directory Federation Service. Examine the email synchronizationDelete Records Review the Active Directory Federation options.Disaster Recovery Service configuration steps. Review the requirement to approve email


Manage SQL Databases Review the steps to configure addresses.Troubleshooting claims-based authentication in Microsoft Explain the role of the Microsoft DynamicsConfigure Tracing Dynamics CRM. CRM Email Router.Update Microsoft Dynamics CRM Review the steps to configure an IFD in Install the Microsoft Dynamics CRM EmailManage Data Encryption Microsoft Dynamics CRM. Router.Best Practices Analyzer (BPA) Manage System Jobs Review the Email Router configurationVSS Writer Service for Microsoft Dynamics Delete Records options.CRM Disaster Recovery Create a forward mailbox.Marketplace Manage SQL Databases Review the purpose of deployingExamine how to manage system jobs. Troubleshooting forwarding rules.Show how to delete records using the Bulk Configure Tracing Review options for installing the EmailDelete Wizard. Update Microsoft Dynamics CRM Router on multiple computers.Discuss areas to consider for a disaster Manage Data Encryption Review troubleshooting tips.recovery plan. Best Practices Analyzer (BPA) Describe the role of Server-SideDescribe tasks in Microsoft SQL Server that VSS Writer Service for Microsoft Synchronization.can improve performance. Dynamics CRM Configure Server-Side Synchronization.Review ways to troubleshoot and diagnose Marketplace Test Server-Side Synchronization settings.problems and monitor performance. Examine how to manage system jobs. Installation RequirementsExamine how to configure tracing. Show how to delete records using the Deployment MethodsDescribe how to update Microsoft Dynamics Bulk Delete Wizard. Install Microsoft Dynamics CRM forCRM. Discuss areas to consider for a disaster OutlookExamine data encryption. recovery plan. Configure Microsoft Dynamics CRM forDescribe the Best Practices Analyzer. Describe tasks in Microsoft SQL Server OutlookDescribe the VSS Writer Service for that can improve performance. Configure User Email SettingsMicrosoft Dynamics CRM. Review ways to troubleshoot and Install Microsoft Dynamics CRM forExamine the Microsoft Dynamics diagnose problems and monitor Outlook Using the Command Linemarketplace. performance. Using Microsoft Dynamics CRM forNetwork Load Balancing Examine how to configure tracing. Outlook with Offline CapabilityClustering Microsoft SQL Server Describe how to update Microsoft Install Microsoft Dynamics CRM forOther SQL Server High-Availability Solutions Dynamics CRM. Outlook.High-Availability Options for Other Examine data encryption. Identify the deployment methods forSupporting Components Describe the Best Practices Analyzer. installing Microsoft Dynamics CRM for

Describe the VSS Writer Service for Outlook.Microsoft Dynamics CRM. Install Microsoft Dynamics CRM for

line Examine the Microsoft Dynamics Outlook.On-Premises Licensing Model marketplace. Configure Microsoft Dynamics CRM forOnline Licensing Model Network Load Balancing Outlook to connect to Microsoft DynamicsSupporting Technologies Clustering Microsoft SQL Server CRM organizations.Microsoft Dynamics CRM Server Other SQL Server High-Availability Configure user settings and options relatedAccessing Microsoft Dynamics CRM Solutions to emails.Microsoft Dynamics CRM for Office Outlook High-Availability Options for Other Install Microsoft Dynamics CRM forManaging Emails Supporting Components Outlook using the command line.Microsoft Dynamics CRM Reporting Review how Microsoft Dynamics CRM forExtensions Outlook with offline capability works andMicrosoft Dynamics CRM Language Packs line how to configure the offline database.Planning Overview On-Premises Licensing Model Requirements for Configuring anDescribe the licensing model and client Online Licensing Model Internet-Facing Deploymentaccess license types. Supporting Technologies CertificatesProvide an overview of the supporting Microsoft Dynamics CRM Server Install Active Directory Federation Servicestechnologies. Accessing Microsoft Dynamics CRM Configure AD FSExamine the role of the Microsoft Dynamics Microsoft Dynamics CRM for Office Configure Claims-Based AuthenticationCRM Server in a Microsoft Dynamics CRM Outlook Configure an IFDdeployment. Managing Emails Describe the requirements for configuringDescribe the ways to access Microsoft Microsoft Dynamics CRM Reporting an IFD.Dynamics CRM. Extensions Review the certificates required for an IFD.Identify the differences between the two Microsoft Dynamics CRM Language Identify the steps to install Active Directorymodes of Microsoft Dynamics CRM for Packs Federation Service.Office Outlook. Planning Overview Review the Active Directory FederationReview the options for managing emails. Describe the licensing model and client Service configuration steps.Review the role of Microsoft Dynamics CRM access license types. Review the steps to configureReporting Extensions. Provide an overview of the supporting claims-based authentication in MicrosoftReview the role of Microsoft Dynamics CRM technologies. Dynamics CRM.Language Packs. Examine the role of the Microsoft Review the steps to configure an IFD inMicrosoft SQL Server Requirements Dynamics CRM Server in a Microsoft Microsoft Dynamics CRM.Active Directory Requirements Dynamics CRM deployment. Manage System JobsComponents Installed During Server Setup Describe the ways to access Microsoft Delete Records


Microsoft Dynamics CRM Website Dynamics CRM. Disaster RecoveryRequired Installation Rights for Microsoft Identify the differences between the two Manage SQL DatabasesDynamics CRM Server modes of Microsoft Dynamics CRM for TroubleshootingSupported Server Topologies Office Outlook. Configure TracingInstall Microsoft Dynamics CRM Server Review the options for managing emails. Update Microsoft Dynamics CRMInstallation Troubleshooting Review the role of Microsoft Dynamics Manage Data EncryptionPost-Installation Tasks CRM Reporting Extensions. Best Practices Analyzer (BPA)Install Microsoft Dynamics CRM Using the Review the role of Microsoft Dynamics VSS Writer Service for Microsoft DynamicsCommand Line CRM Language Packs. CRMDeploy Microsoft Dynamics CRM Online Microsoft SQL Server Requirements MarketplaceDescribe the hardware and software Active Directory Requirements Examine how to manage system jobs.requirements for the Microsoft SQL Server. Components Installed During Server Show how to delete records using the BulkIdentify the components that are installed Setup Delete Wizard.during Microsoft Dynamics CRM Server Microsoft Dynamics CRM Website Discuss areas to consider for a disasterSetup. Required Installation Rights for Microsoft recovery plan.Review the options for creating the Microsoft Dynamics CRM Server Describe tasks in Microsoft SQL ServerDynamics CRM Server website. Supported Server Topologies that can improve performance.Review the rights required to install Install Microsoft Dynamics CRM Server Review ways to troubleshoot and diagnoseMicrosoft Dynamics CRM Server. Installation Troubleshooting problems and monitor performance.Install Microsoft Dynamics CRM Server. Post-Installation Tasks Examine how to configure tracing.Review installation troubleshooting and Install Microsoft Dynamics CRM Using Describe how to update Microsoftidentify known issues. the Command Line Dynamics CRM.Identify the tasks and configuration settings Deploy Microsoft Dynamics CRM Online Examine data encryption.that are completed after the installation of Describe the hardware and software Describe the Best Practices Analyzer.Microsoft Dynamics CRM Server. requirements for the Microsoft SQL Describe the VSS Writer Service forDescribe how to install Microsoft Dynamics Server. Microsoft Dynamics CRM.CRM using the command line. Identify the components that are installed Examine the Microsoft DynamicsDescribe how sample data can be added to during Microsoft Dynamics CRM Server marketplace.a Microsoft Dynamics CRM implementation. Setup. Network Load BalancingMicrosoft Dynamics CRM Reporting Review the options for creating the Clustering Microsoft SQL ServerExtensions Microsoft Dynamics CRM Server website. Other SQL Server High-AvailabilityRequirements for Microsoft Dynamics CRM Review the rights required to install SolutionsReporting Extensions Microsoft Dynamics CRM Server. High-Availability Options for OtherMicrosoft Dynamics CRM Report Authoring Install Microsoft Dynamics CRM Server. Supporting ComponentsExtension Review installation troubleshooting andInstall Microsoft Dynamics CRM Reporting identify known issues.Extensions Identify the tasks and configuration lineReview when Microsoft Dynamics CRM settings that are completed after the On-Premises Licensing ModelReporting Extensions is required. installation of Microsoft Dynamics CRM Online Licensing ModelIdentify the requirements for installing Server. Supporting TechnologiesMicrosoft Dynamic CRM Reporting Describe how to install Microsoft Microsoft Dynamics CRM ServerExtensions. Dynamics CRM using the command line. Accessing Microsoft Dynamics CRMReview when Microsoft Dynamics CRM Describe how sample data can be added Microsoft Dynamics CRM for OfficeReport Authoring Extension is required. to a Microsoft Dynamics CRM OutlookDeployment Administrators implementation. Managing EmailsCreate a New Organization Microsoft Dynamics CRM Reporting Microsoft Dynamics CRM ReportingManage Existing Organizations Extensions ExtensionsManage Servers Requirements for Microsoft Dynamics Microsoft Dynamics CRM Language PacksConfigure Access from the Internet CRM Reporting Extensions Planning OverviewUpdate Web Addresses Microsoft Dynamics CRM Report Describe the licensing model and clientView License Information Authoring Extension access license types.Upgrade the Microsoft Dynamics CRM Install Microsoft Dynamics CRM Provide an overview of the supportingEdition Reporting Extensions technologies.Redeploy Microsoft Dynamics CRM Review when Microsoft Dynamics CRM Examine the role of the MicrosoftImport Organizations Reporting Extensions is required. Dynamics CRM Server in a MicrosoftAdminister the Deployment Using Windows Identify the requirements for installing Dynamics CRM deployment.PowerShell Microsoft Dynamic CRM Reporting Describe the ways to access MicrosoftReview the steps to create new Extensions. Dynamics CRM.organizations. Review when Microsoft Dynamics CRM Identify the differences between the twoDescribe the management tasks for existing Report Authoring Extension is required. modes of Microsoft Dynamics CRM fororganizations. Deployment Administrators Office Outlook.Describe how to add an existing organization Create a New Organization Review the options for managing emails.database to the deployment. Manage Existing Organizations Review the role of Microsoft DynamicsReview Microsoft Dynamics CRM Server Manage Servers CRM Reporting Extensions.management tasks. Configure Access from the Internet Review the role of Microsoft DynamicsDescribe how to update the Microsoft Update Web Addresses CRM Language Packs.


Dynamics CRM web addresses. View License Information Microsoft SQL Server RequirementsReview Microsoft Dynamics CRM license Upgrade the Microsoft Dynamics CRM Active Directory Requirementsinformation. Edition Components Installed During Server SetupDescribe the Microsoft Dynamics CRM Redeploy Microsoft Dynamics CRM Microsoft Dynamics CRM WebsiteEdition upgrade options. Import Organizations Required Installation Rights for MicrosoftExplore why the redeployment of Microsoft Administer the Deployment Using Dynamics CRM ServerDynamics CRM is required. Windows PowerShell Supported Server TopologiesExamine Windows PowerShell for Review the steps to create new Install Microsoft Dynamics CRM Serverperforming deployment commands. organizations. Installation TroubleshootingBase and Extension Table Merge Describe the management tasks for Post-Installation TasksUpgrade Process Phases existing organizations. Install Microsoft Dynamics CRM Using thePhase 1 – Prepare to Upgrade Describe how to add an existing Command LinePhase 2 – Establish the Test Environment organization database to the deployment. Deploy Microsoft Dynamics CRM OnlinePhase 3 – Upgrade and Validate the Test Review Microsoft Dynamics CRM Server Describe the hardware and softwareEnvironment management tasks. requirements for the Microsoft SQL Server.Phase 4 – Upgrade and Validate the Describe how to update the Microsoft Identify the components that are installedProduction Deployment Dynamics CRM web addresses. during Microsoft Dynamics CRM ServerPerform an In-Place Upgrade of Microsoft Review Microsoft Dynamics CRM license Setup.Dynamics CRM 2011 Server information. Review the options for creating thePerform a Migration Using the Same Describe the Microsoft Dynamics CRM Microsoft Dynamics CRM Server website.Instance of SQL Server Edition upgrade options. Review the rights required to installPerform a Migration Using a New Instance Explore why the redeployment of Microsoft Dynamics CRM Server.of SQL Server Microsoft Dynamics CRM is required. Install Microsoft Dynamics CRM Server.Upgrade the Microsoft Dynamics CRM 2011 Examine Windows PowerShell for Review installation troubleshooting andEmail Router performing deployment commands. identify known issues.Plan the Upgrade of Microsoft Dynamics Base and Extension Table Merge Identify the tasks and configurationCRM 2011 for Outlook Upgrade Process Phases settings that are completed after theUpgrade Microsoft Dynamics CRM 2011 for Phase 1 – Prepare to Upgrade installation of Microsoft Dynamics CRMOutlook Phase 2 – Establish the Test Server.Describe the base and extension table Environment Describe how to install Microsoft Dynamicsmerge process Phase 3 – Upgrade and Validate the Test CRM using the command line.Review the high-level phases of an upgrade Environment Describe how sample data can be addedprocess. Phase 4 – Upgrade and Validate the to a Microsoft Dynamics CRMExplain the need for a test environment. Production Deployment implementation.Identify the need to validate an upgrade of a Perform an In-Place Upgrade of Microsoft Microsoft Dynamics CRM Reportingtest environment. Dynamics CRM 2011 Server ExtensionsReview the upgrade of the production Perform a Migration Using the Same Requirements for Microsoft Dynamicsdeployment. Instance of SQL Server CRM Reporting ExtensionsDescribe an in-place upgrade of Microsoft Perform a Migration Using a New Microsoft Dynamics CRM Report AuthoringDynamics CRM. Instance of SQL Server ExtensionDescribe a migration upgrade of Microsoft Upgrade the Microsoft Dynamics CRM Install Microsoft Dynamics CRM ReportingDynamics CRM. 2011 Email Router ExtensionsDescribe the upgrade of the Microsoft Plan the Upgrade of Microsoft Dynamics Review when Microsoft Dynamics CRMDynamics CRM Email Router. CRM 2011 for Outlook Reporting Extensions is required.Email Tracking and Correlation Upgrade Microsoft Dynamics CRM 2011 Identify the requirements for installingMailbox Monitoring for Outlook Microsoft Dynamic CRM ReportingSynchronization Methods Describe the base and extension table Extensions.Email Address Approval merge process Review when Microsoft Dynamics CRMOverview of the Email Router Review the high-level phases of an Report Authoring Extension is required.Install the Email Router and Rule upgrade process. Deployment AdministratorsDeployment Wizard Explain the need for a test environment. Create a New OrganizationConfigure the Email Router Identify the need to validate an upgrade Manage Existing OrganizationsSet Up a Forward Mailbox for the Email of a test environment. Manage ServersRouter Review the upgrade of the production Configure Access from the InternetDeploy Inbox Rules deployment. Update Web AddressesInstall the Email Router on Multiple Describe an in-place upgrade of Microsoft View License InformationComputers Dynamics CRM. Upgrade the Microsoft Dynamics CRMTroubleshooting Describe a migration upgrade of EditionOverview of Server-Side Synchronization Microsoft Dynamics CRM. Redeploy Microsoft Dynamics CRMConfigure Server-Side Synchronization Describe the upgrade of the Microsoft Import OrganizationsSet Up a Forward Mailbox for Server-Side Dynamics CRM Email Router. Administer the Deployment UsingSynchronization Email Tracking and Correlation Windows PowerShellMigrate Email Router Settings Mailbox Monitoring Review the steps to create newEmail Integration Service Role Synchronization Methods organizations.Test Email Configuration Email Address Approval Describe the management tasks forSynchronize Appointments, Contacts, and Overview of the Email Router existing organizations.


Tasks Install the Email Router and Rule Describe how to add an existingExplain email tracking and correlation. Deployment Wizard organization database to the deployment.Discover how mailboxes are monitored. Configure the Email Router Review Microsoft Dynamics CRM ServerDescribe the purpose of Microsoft Dynamics Set Up a Forward Mailbox for the Email management tasks.CRM mailbox records. Router Describe how to update the MicrosoftExamine the email synchronization options. Deploy Inbox Rules Dynamics CRM web addresses.Review the requirement to approve email Install the Email Router on Multiple Review Microsoft Dynamics CRM licenseaddresses. Computers information.Explain the role of the Microsoft Dynamics Troubleshooting Describe the Microsoft Dynamics CRMCRM Email Router. Overview of Server-Side Synchronization Edition upgrade options.Install the Microsoft Dynamics CRM Email Configure Server-Side Synchronization Explore why the redeployment of MicrosoftRouter. Set Up a Forward Mailbox for Server-Side Dynamics CRM is required.Review the Email Router configuration Synchronization Examine Windows PowerShell foroptions. Migrate Email Router Settings performing deployment commands.Create a forward mailbox. Email Integration Service Role Base and Extension Table MergeReview the purpose of deploying forwarding Test Email Configuration Upgrade Process Phasesrules. Synchronize Appointments, Contacts, Phase 1 – Prepare to UpgradeReview options for installing the Email and Tasks Phase 2 – Establish the Test EnvironmentRouter on multiple computers. Explain email tracking and correlation. Phase 3 – Upgrade and Validate the TestReview troubleshooting tips. Discover how mailboxes are monitored. EnvironmentDescribe the role of Server-Side Describe the purpose of Microsoft Phase 4 – Upgrade and Validate theSynchronization. Dynamics CRM mailbox records. Production DeploymentConfigure Server-Side Synchronization. Examine the email synchronization Perform an In-Place Upgrade of MicrosoftTest Server-Side Synchronization settings. options. Dynamics CRM 2011 ServerInstallation Requirements Review the requirement to approve email Perform a Migration Using the SameDeployment Methods addresses. Instance of SQL ServerInstall Microsoft Dynamics CRM for Outlook Explain the role of the Microsoft Perform a Migration Using a New InstanceConfigure Microsoft Dynamics CRM for Dynamics CRM Email Router. of SQL ServerOutlook Install the Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMConfigure User Email Settings Email Router. 2011 Email RouterInstall Microsoft Dynamics CRM for Outlook Review the Email Router configuration Plan the Upgrade of Microsoft DynamicsUsing the Command Line options. CRM 2011 for OutlookUsing Microsoft Dynamics CRM for Outlook Create a forward mailbox. Upgrade Microsoft Dynamics CRM 2011with Offline Capability Review the purpose of deploying for OutlookInstall Microsoft Dynamics CRM for Outlook. forwarding rules. Describe the base and extension tableIdentify the deployment methods for Review options for installing the Email merge processinstalling Microsoft Dynamics CRM for Router on multiple computers. Review the high-level phases of anOutlook. Review troubleshooting tips. upgrade process.Install Microsoft Dynamics CRM for Outlook. Describe the role of Server-Side Explain the need for a test environment.Configure Microsoft Dynamics CRM for Synchronization. Identify the need to validate an upgrade ofOutlook to connect to Microsoft Dynamics Configure Server-Side Synchronization. a test environment.CRM organizations. Test Server-Side Synchronization Review the upgrade of the productionConfigure user settings and options related settings. deployment.to emails. Installation Requirements Describe an in-place upgrade of MicrosoftInstall Microsoft Dynamics CRM for Outlook Deployment Methods Dynamics CRM.using the command line. Install Microsoft Dynamics CRM for Describe a migration upgrade of MicrosoftReview how Microsoft Dynamics CRM for Outlook Dynamics CRM.Outlook with offline capability works and how Configure Microsoft Dynamics CRM for Describe the upgrade of the Microsoftto configure the offline database. Outlook Dynamics CRM Email Router.Requirements for Configuring an Configure User Email Settings Email Tracking and CorrelationInternet-Facing Deployment Install Microsoft Dynamics CRM for Mailbox MonitoringCertificates Outlook Using the Command Line Synchronization MethodsInstall Active Directory Federation Services Using Microsoft Dynamics CRM for Email Address ApprovalConfigure AD FS Outlook with Offline Capability Overview of the Email RouterConfigure Claims-Based Authentication Install Microsoft Dynamics CRM for Install the Email Router and RuleConfigure an IFD Outlook. Deployment WizardDescribe the requirements for configuring an Identify the deployment methods for Configure the Email RouterIFD. installing Microsoft Dynamics CRM for Set Up a Forward Mailbox for the EmailReview the certificates required for an IFD. Outlook. RouterIdentify the steps to install Active Directory Install Microsoft Dynamics CRM for Deploy Inbox RulesFederation Service. Outlook. Install the Email Router on MultipleReview the Active Directory Federation Configure Microsoft Dynamics CRM for ComputersService configuration steps. Outlook to connect to Microsoft TroubleshootingReview the steps to configure claims-based Dynamics CRM organizations. Overview of Server-Side Synchronizationauthentication in Microsoft Dynamics CRM. Configure user settings and options Configure Server-Side SynchronizationReview the steps to configure an IFD in related to emails. Set Up a Forward Mailbox for Server-Side


Microsoft Dynamics CRM. Install Microsoft Dynamics CRM for SynchronizationManage System Jobs Outlook using the command line. Migrate Email Router SettingsDelete Records Review how Microsoft Dynamics CRM for Email Integration Service RoleDisaster Recovery Outlook with offline capability works and Test Email ConfigurationManage SQL Databases how to configure the offline database. Synchronize Appointments, Contacts, andTroubleshooting Requirements for Configuring an TasksConfigure Tracing Internet-Facing Deployment Explain email tracking and correlation.Update Microsoft Dynamics CRM Certificates Discover how mailboxes are monitored.Manage Data Encryption Install Active Directory Federation Describe the purpose of MicrosoftBest Practices Analyzer (BPA) Services Dynamics CRM mailbox records.VSS Writer Service for Microsoft Dynamics Configure AD FS Examine the email synchronizationCRM Configure Claims-Based Authentication options.Marketplace Configure an IFD Review the requirement to approve emailExamine how to manage system jobs. Describe the requirements for configuring addresses.Show how to delete records using the Bulk an IFD. Explain the role of the Microsoft DynamicsDelete Wizard. Review the certificates required for an CRM Email Router.Discuss areas to consider for a disaster IFD. Install the Microsoft Dynamics CRM Emailrecovery plan. Identify the steps to install Active Router.Describe tasks in Microsoft SQL Server that Directory Federation Service. Review the Email Router configurationcan improve performance. Review the Active Directory Federation options.Review ways to troubleshoot and diagnose Service configuration steps. Create a forward mailbox.problems and monitor performance. Review the steps to configure Review the purpose of deployingExamine how to configure tracing. claims-based authentication in Microsoft forwarding rules.Describe how to update Microsoft Dynamics Dynamics CRM. Review options for installing the EmailCRM. Review the steps to configure an IFD in Router on multiple computers.Examine data encryption. Microsoft Dynamics CRM. Review troubleshooting tips.Describe the Best Practices Analyzer. Manage System Jobs Describe the role of Server-SideDescribe the VSS Writer Service for Delete Records Synchronization.Microsoft Dynamics CRM. Disaster Recovery Configure Server-Side Synchronization.Examine the Microsoft Dynamics Manage SQL Databases Test Server-Side Synchronization settings.marketplace. Troubleshooting Installation RequirementsNetwork Load Balancing Configure Tracing Deployment MethodsClustering Microsoft SQL Server Update Microsoft Dynamics CRM Install Microsoft Dynamics CRM forOther SQL Server High-Availability Solutions Manage Data Encryption OutlookHigh-Availability Options for Other Best Practices Analyzer (BPA) Configure Microsoft Dynamics CRM forSupporting Components VSS Writer Service for Microsoft Outlook

Dynamics CRM Configure User Email SettingsMarketplace Install Microsoft Dynamics CRM for

line Examine how to manage system jobs. Outlook Using the Command LineOn-Premises Licensing Model Show how to delete records using the Using Microsoft Dynamics CRM forOnline Licensing Model Bulk Delete Wizard. Outlook with Offline CapabilitySupporting Technologies Discuss areas to consider for a disaster Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server recovery plan. Outlook.Accessing Microsoft Dynamics CRM Describe tasks in Microsoft SQL Server Identify the deployment methods forMicrosoft Dynamics CRM for Office Outlook that can improve performance. installing Microsoft Dynamics CRM forManaging Emails Review ways to troubleshoot and Outlook.Microsoft Dynamics CRM Reporting diagnose problems and monitor Install Microsoft Dynamics CRM forExtensions performance. Outlook.Microsoft Dynamics CRM Language Packs Examine how to configure tracing. Configure Microsoft Dynamics CRM forPlanning Overview Describe how to update Microsoft Outlook to connect to Microsoft DynamicsDescribe the licensing model and client Dynamics CRM. CRM organizations.access license types. Examine data encryption. Configure user settings and options relatedProvide an overview of the supporting Describe the Best Practices Analyzer. to emails.technologies. Describe the VSS Writer Service for Install Microsoft Dynamics CRM forExamine the role of the Microsoft Dynamics Microsoft Dynamics CRM. Outlook using the command line.CRM Server in a Microsoft Dynamics CRM Examine the Microsoft Dynamics Review how Microsoft Dynamics CRM fordeployment. marketplace. Outlook with offline capability works andDescribe the ways to access Microsoft Network Load Balancing how to configure the offline database.Dynamics CRM. Clustering Microsoft SQL Server Requirements for Configuring anIdentify the differences between the two Other SQL Server High-Availability Internet-Facing Deploymentmodes of Microsoft Dynamics CRM for Solutions CertificatesOffice Outlook. High-Availability Options for Other Install Active Directory Federation ServicesReview the options for managing emails. Supporting Components Configure AD FSReview the role of Microsoft Dynamics CRM Configure Claims-Based AuthenticationReporting Extensions. Configure an IFDReview the role of Microsoft Dynamics CRM line Describe the requirements for configuring


Language Packs. On-Premises Licensing Model an IFD.Microsoft SQL Server Requirements Online Licensing Model Review the certificates required for an IFD.Active Directory Requirements Supporting Technologies Identify the steps to install Active DirectoryComponents Installed During Server Setup Microsoft Dynamics CRM Server Federation Service.Microsoft Dynamics CRM Website Accessing Microsoft Dynamics CRM Review the Active Directory FederationRequired Installation Rights for Microsoft Microsoft Dynamics CRM for Office Service configuration steps.Dynamics CRM Server Outlook Review the steps to configureSupported Server Topologies Managing Emails claims-based authentication in MicrosoftInstall Microsoft Dynamics CRM Server Microsoft Dynamics CRM Reporting Dynamics CRM.Installation Troubleshooting Extensions Review the steps to configure an IFD inPost-Installation Tasks Microsoft Dynamics CRM Language Microsoft Dynamics CRM.Install Microsoft Dynamics CRM Using the Packs Manage System JobsCommand Line Planning Overview Delete RecordsDeploy Microsoft Dynamics CRM Online Describe the licensing model and client Disaster RecoveryDescribe the hardware and software access license types. Manage SQL Databasesrequirements for the Microsoft SQL Server. Provide an overview of the supporting TroubleshootingIdentify the components that are installed technologies. Configure Tracingduring Microsoft Dynamics CRM Server Examine the role of the Microsoft Update Microsoft Dynamics CRMSetup. Dynamics CRM Server in a Microsoft Manage Data EncryptionReview the options for creating the Microsoft Dynamics CRM deployment. Best Practices Analyzer (BPA)Dynamics CRM Server website. Describe the ways to access Microsoft VSS Writer Service for Microsoft DynamicsReview the rights required to install Dynamics CRM. CRMMicrosoft Dynamics CRM Server. Identify the differences between the two MarketplaceInstall Microsoft Dynamics CRM Server. modes of Microsoft Dynamics CRM for Examine how to manage system jobs.Review installation troubleshooting and Office Outlook. Show how to delete records using the Bulkidentify known issues. Review the options for managing emails. Delete Wizard.Identify the tasks and configuration settings Review the role of Microsoft Dynamics Discuss areas to consider for a disasterthat are completed after the installation of CRM Reporting Extensions. recovery plan.Microsoft Dynamics CRM Server. Review the role of Microsoft Dynamics Describe tasks in Microsoft SQL ServerDescribe how to install Microsoft Dynamics CRM Language Packs. that can improve performance.CRM using the command line. Microsoft SQL Server Requirements Review ways to troubleshoot and diagnoseDescribe how sample data can be added to Active Directory Requirements problems and monitor performance.a Microsoft Dynamics CRM implementation. Components Installed During Server Examine how to configure tracing.Microsoft Dynamics CRM Reporting Setup Describe how to update MicrosoftExtensions Microsoft Dynamics CRM Website Dynamics CRM.Requirements for Microsoft Dynamics CRM Required Installation Rights for Microsoft Examine data encryption.Reporting Extensions Dynamics CRM Server Describe the Best Practices Analyzer.Microsoft Dynamics CRM Report Authoring Supported Server Topologies Describe the VSS Writer Service forExtension Install Microsoft Dynamics CRM Server Microsoft Dynamics CRM.Install Microsoft Dynamics CRM Reporting Installation Troubleshooting Examine the Microsoft DynamicsExtensions Post-Installation Tasks marketplace.Review when Microsoft Dynamics CRM Install Microsoft Dynamics CRM Using Network Load BalancingReporting Extensions is required. the Command Line Clustering Microsoft SQL ServerIdentify the requirements for installing Deploy Microsoft Dynamics CRM Online Other SQL Server High-AvailabilityMicrosoft Dynamic CRM Reporting Describe the hardware and software SolutionsExtensions. requirements for the Microsoft SQL High-Availability Options for OtherReview when Microsoft Dynamics CRM Server. Supporting ComponentsReport Authoring Extension is required. Identify the components that are installedDeployment Administrators during Microsoft Dynamics CRM ServerCreate a New Organization Setup. lineManage Existing Organizations Review the options for creating the On-Premises Licensing ModelManage Servers Microsoft Dynamics CRM Server website. Online Licensing ModelConfigure Access from the Internet Review the rights required to install Supporting TechnologiesUpdate Web Addresses Microsoft Dynamics CRM Server. Microsoft Dynamics CRM ServerView License Information Install Microsoft Dynamics CRM Server. Accessing Microsoft Dynamics CRMUpgrade the Microsoft Dynamics CRM Review installation troubleshooting and Microsoft Dynamics CRM for OfficeEdition identify known issues. OutlookRedeploy Microsoft Dynamics CRM Identify the tasks and configuration Managing EmailsImport Organizations settings that are completed after the Microsoft Dynamics CRM ReportingAdminister the Deployment Using Windows installation of Microsoft Dynamics CRM ExtensionsPowerShell Server. Microsoft Dynamics CRM Language PacksReview the steps to create new Describe how to install Microsoft Planning Overvieworganizations. Dynamics CRM using the command line. Describe the licensing model and clientDescribe the management tasks for existing Describe how sample data can be added access license types.organizations. to a Microsoft Dynamics CRM Provide an overview of the supportingDescribe how to add an existing organization implementation. technologies.


database to the deployment. Microsoft Dynamics CRM Reporting Examine the role of the MicrosoftReview Microsoft Dynamics CRM Server Extensions Dynamics CRM Server in a Microsoftmanagement tasks. Requirements for Microsoft Dynamics Dynamics CRM deployment.Describe how to update the Microsoft CRM Reporting Extensions Describe the ways to access MicrosoftDynamics CRM web addresses. Microsoft Dynamics CRM Report Dynamics CRM.Review Microsoft Dynamics CRM license Authoring Extension Identify the differences between the twoinformation. Install Microsoft Dynamics CRM modes of Microsoft Dynamics CRM forDescribe the Microsoft Dynamics CRM Reporting Extensions Office Outlook.Edition upgrade options. Review when Microsoft Dynamics CRM Review the options for managing emails.Explore why the redeployment of Microsoft Reporting Extensions is required. Review the role of Microsoft DynamicsDynamics CRM is required. Identify the requirements for installing CRM Reporting Extensions.Examine Windows PowerShell for Microsoft Dynamic CRM Reporting Review the role of Microsoft Dynamicsperforming deployment commands. Extensions. CRM Language Packs.Base and Extension Table Merge Review when Microsoft Dynamics CRM Microsoft SQL Server RequirementsUpgrade Process Phases Report Authoring Extension is required. Active Directory RequirementsPhase 1 – Prepare to Upgrade Deployment Administrators Components Installed During Server SetupPhase 2 – Establish the Test Environment Create a New Organization Microsoft Dynamics CRM WebsitePhase 3 – Upgrade and Validate the Test Manage Existing Organizations Required Installation Rights for MicrosoftEnvironment Manage Servers Dynamics CRM ServerPhase 4 – Upgrade and Validate the Configure Access from the Internet Supported Server TopologiesProduction Deployment Update Web Addresses Install Microsoft Dynamics CRM ServerPerform an In-Place Upgrade of Microsoft View License Information Installation TroubleshootingDynamics CRM 2011 Server Upgrade the Microsoft Dynamics CRM Post-Installation TasksPerform a Migration Using the Same Edition Install Microsoft Dynamics CRM Using theInstance of SQL Server Redeploy Microsoft Dynamics CRM Command LinePerform a Migration Using a New Instance Import Organizations Deploy Microsoft Dynamics CRM Onlineof SQL Server Administer the Deployment Using Describe the hardware and softwareUpgrade the Microsoft Dynamics CRM 2011 Windows PowerShell requirements for the Microsoft SQL Server.Email Router Review the steps to create new Identify the components that are installedPlan the Upgrade of Microsoft Dynamics organizations. during Microsoft Dynamics CRM ServerCRM 2011 for Outlook Describe the management tasks for Setup.Upgrade Microsoft Dynamics CRM 2011 for existing organizations. Review the options for creating theOutlook Describe how to add an existing Microsoft Dynamics CRM Server website.Describe the base and extension table organization database to the deployment. Review the rights required to installmerge process Review Microsoft Dynamics CRM Server Microsoft Dynamics CRM Server.Review the high-level phases of an upgrade management tasks. Install Microsoft Dynamics CRM Server.process. Describe how to update the Microsoft Review installation troubleshooting andExplain the need for a test environment. Dynamics CRM web addresses. identify known issues.Identify the need to validate an upgrade of a Review Microsoft Dynamics CRM license Identify the tasks and configurationtest environment. information. settings that are completed after theReview the upgrade of the production Describe the Microsoft Dynamics CRM installation of Microsoft Dynamics CRMdeployment. Edition upgrade options. Server.Describe an in-place upgrade of Microsoft Explore why the redeployment of Describe how to install Microsoft DynamicsDynamics CRM. Microsoft Dynamics CRM is required. CRM using the command line.Describe a migration upgrade of Microsoft Examine Windows PowerShell for Describe how sample data can be addedDynamics CRM. performing deployment commands. to a Microsoft Dynamics CRMDescribe the upgrade of the Microsoft Base and Extension Table Merge implementation.Dynamics CRM Email Router. Upgrade Process Phases Microsoft Dynamics CRM ReportingEmail Tracking and Correlation Phase 1 – Prepare to Upgrade ExtensionsMailbox Monitoring Phase 2 – Establish the Test Requirements for Microsoft DynamicsSynchronization Methods Environment CRM Reporting ExtensionsEmail Address Approval Phase 3 – Upgrade and Validate the Test Microsoft Dynamics CRM Report AuthoringOverview of the Email Router Environment ExtensionInstall the Email Router and Rule Phase 4 – Upgrade and Validate the Install Microsoft Dynamics CRM ReportingDeployment Wizard Production Deployment ExtensionsConfigure the Email Router Perform an In-Place Upgrade of Microsoft Review when Microsoft Dynamics CRMSet Up a Forward Mailbox for the Email Dynamics CRM 2011 Server Reporting Extensions is required.Router Perform a Migration Using the Same Identify the requirements for installingDeploy Inbox Rules Instance of SQL Server Microsoft Dynamic CRM ReportingInstall the Email Router on Multiple Perform a Migration Using a New Extensions.Computers Instance of SQL Server Review when Microsoft Dynamics CRMTroubleshooting Upgrade the Microsoft Dynamics CRM Report Authoring Extension is required.Overview of Server-Side Synchronization 2011 Email Router Deployment AdministratorsConfigure Server-Side Synchronization Plan the Upgrade of Microsoft Dynamics Create a New OrganizationSet Up a Forward Mailbox for Server-Side CRM 2011 for Outlook Manage Existing OrganizationsSynchronization Upgrade Microsoft Dynamics CRM 2011 Manage Servers


Migrate Email Router Settings for Outlook Configure Access from the InternetEmail Integration Service Role Describe the base and extension table Update Web AddressesTest Email Configuration merge process View License InformationSynchronize Appointments, Contacts, and Review the high-level phases of an Upgrade the Microsoft Dynamics CRMTasks upgrade process. EditionExplain email tracking and correlation. Explain the need for a test environment. Redeploy Microsoft Dynamics CRMDiscover how mailboxes are monitored. Identify the need to validate an upgrade Import OrganizationsDescribe the purpose of Microsoft Dynamics of a test environment. Administer the Deployment UsingCRM mailbox records. Review the upgrade of the production Windows PowerShellExamine the email synchronization options. deployment. Review the steps to create newReview the requirement to approve email Describe an in-place upgrade of Microsoft organizations.addresses. Dynamics CRM. Describe the management tasks forExplain the role of the Microsoft Dynamics Describe a migration upgrade of existing organizations.CRM Email Router. Microsoft Dynamics CRM. Describe how to add an existingInstall the Microsoft Dynamics CRM Email Describe the upgrade of the Microsoft organization database to the deployment.Router. Dynamics CRM Email Router. Review Microsoft Dynamics CRM ServerReview the Email Router configuration Email Tracking and Correlation management tasks.options. Mailbox Monitoring Describe how to update the MicrosoftCreate a forward mailbox. Synchronization Methods Dynamics CRM web addresses.Review the purpose of deploying forwarding Email Address Approval Review Microsoft Dynamics CRM licenserules. Overview of the Email Router information.Review options for installing the Email Install the Email Router and Rule Describe the Microsoft Dynamics CRMRouter on multiple computers. Deployment Wizard Edition upgrade options.Review troubleshooting tips. Configure the Email Router Explore why the redeployment of MicrosoftDescribe the role of Server-Side Set Up a Forward Mailbox for the Email Dynamics CRM is required.Synchronization. Router Examine Windows PowerShell forConfigure Server-Side Synchronization. Deploy Inbox Rules performing deployment commands.Test Server-Side Synchronization settings. Install the Email Router on Multiple Base and Extension Table MergeInstallation Requirements Computers Upgrade Process PhasesDeployment Methods Troubleshooting Phase 1 – Prepare to UpgradeInstall Microsoft Dynamics CRM for Outlook Overview of Server-Side Synchronization Phase 2 – Establish the Test EnvironmentConfigure Microsoft Dynamics CRM for Configure Server-Side Synchronization Phase 3 – Upgrade and Validate the TestOutlook Set Up a Forward Mailbox for Server-Side EnvironmentConfigure User Email Settings Synchronization Phase 4 – Upgrade and Validate theInstall Microsoft Dynamics CRM for Outlook Migrate Email Router Settings Production DeploymentUsing the Command Line Email Integration Service Role Perform an In-Place Upgrade of MicrosoftUsing Microsoft Dynamics CRM for Outlook Test Email Configuration Dynamics CRM 2011 Serverwith Offline Capability Synchronize Appointments, Contacts, Perform a Migration Using the SameInstall Microsoft Dynamics CRM for Outlook. and Tasks Instance of SQL ServerIdentify the deployment methods for Explain email tracking and correlation. Perform a Migration Using a New Instanceinstalling Microsoft Dynamics CRM for Discover how mailboxes are monitored. of SQL ServerOutlook. Describe the purpose of Microsoft Upgrade the Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook. Dynamics CRM mailbox records. 2011 Email RouterConfigure Microsoft Dynamics CRM for Examine the email synchronization Plan the Upgrade of Microsoft DynamicsOutlook to connect to Microsoft Dynamics options. CRM 2011 for OutlookCRM organizations. Review the requirement to approve email Upgrade Microsoft Dynamics CRM 2011Configure user settings and options related addresses. for Outlookto emails. Explain the role of the Microsoft Describe the base and extension tableInstall Microsoft Dynamics CRM for Outlook Dynamics CRM Email Router. merge processusing the command line. Install the Microsoft Dynamics CRM Review the high-level phases of anReview how Microsoft Dynamics CRM for Email Router. upgrade process.Outlook with offline capability works and how Review the Email Router configuration Explain the need for a test environment.to configure the offline database. options. Identify the need to validate an upgrade ofRequirements for Configuring an Create a forward mailbox. a test environment.Internet-Facing Deployment Review the purpose of deploying Review the upgrade of the productionCertificates forwarding rules. deployment.Install Active Directory Federation Services Review options for installing the Email Describe an in-place upgrade of MicrosoftConfigure AD FS Router on multiple computers. Dynamics CRM.Configure Claims-Based Authentication Review troubleshooting tips. Describe a migration upgrade of MicrosoftConfigure an IFD Describe the role of Server-Side Dynamics CRM.Describe the requirements for configuring an Synchronization. Describe the upgrade of the MicrosoftIFD. Configure Server-Side Synchronization. Dynamics CRM Email Router.Review the certificates required for an IFD. Test Server-Side Synchronization Email Tracking and CorrelationIdentify the steps to install Active Directory settings. Mailbox MonitoringFederation Service. Installation Requirements Synchronization MethodsReview the Active Directory Federation Deployment Methods Email Address Approval


Service configuration steps. Install Microsoft Dynamics CRM for Overview of the Email RouterReview the steps to configure claims-based Outlook Install the Email Router and Ruleauthentication in Microsoft Dynamics CRM. Configure Microsoft Dynamics CRM for Deployment WizardReview the steps to configure an IFD in Outlook Configure the Email RouterMicrosoft Dynamics CRM. Configure User Email Settings Set Up a Forward Mailbox for the EmailManage System Jobs Install Microsoft Dynamics CRM for RouterDelete Records Outlook Using the Command Line Deploy Inbox RulesDisaster Recovery Using Microsoft Dynamics CRM for Install the Email Router on MultipleManage SQL Databases Outlook with Offline Capability ComputersTroubleshooting Install Microsoft Dynamics CRM for TroubleshootingConfigure Tracing Outlook. Overview of Server-Side SynchronizationUpdate Microsoft Dynamics CRM Identify the deployment methods for Configure Server-Side SynchronizationManage Data Encryption installing Microsoft Dynamics CRM for Set Up a Forward Mailbox for Server-SideBest Practices Analyzer (BPA) Outlook. SynchronizationVSS Writer Service for Microsoft Dynamics Install Microsoft Dynamics CRM for Migrate Email Router SettingsCRM Outlook. Email Integration Service RoleMarketplace Configure Microsoft Dynamics CRM for Test Email ConfigurationExamine how to manage system jobs. Outlook to connect to Microsoft Synchronize Appointments, Contacts, andShow how to delete records using the Bulk Dynamics CRM organizations. TasksDelete Wizard. Configure user settings and options Explain email tracking and correlation.Discuss areas to consider for a disaster related to emails. Discover how mailboxes are monitored.recovery plan. Install Microsoft Dynamics CRM for Describe the purpose of MicrosoftDescribe tasks in Microsoft SQL Server that Outlook using the command line. Dynamics CRM mailbox records.can improve performance. Review how Microsoft Dynamics CRM for Examine the email synchronizationReview ways to troubleshoot and diagnose Outlook with offline capability works and options.problems and monitor performance. how to configure the offline database. Review the requirement to approve emailExamine how to configure tracing. Requirements for Configuring an addresses.Describe how to update Microsoft Dynamics Internet-Facing Deployment Explain the role of the Microsoft DynamicsCRM. Certificates CRM Email Router.Examine data encryption. Install Active Directory Federation Install the Microsoft Dynamics CRM EmailDescribe the Best Practices Analyzer. Services Router.Describe the VSS Writer Service for Configure AD FS Review the Email Router configurationMicrosoft Dynamics CRM. Configure Claims-Based Authentication options.Examine the Microsoft Dynamics Configure an IFD Create a forward mailbox.marketplace. Describe the requirements for configuring Review the purpose of deployingNetwork Load Balancing an IFD. forwarding rules.Clustering Microsoft SQL Server Review the certificates required for an Review options for installing the EmailOther SQL Server High-Availability Solutions IFD. Router on multiple computers.High-Availability Options for Other Identify the steps to install Active Review troubleshooting tips.Supporting Components Directory Federation Service. Describe the role of Server-Side

Review the Active Directory Federation Synchronization.Service configuration steps. Configure Server-Side Synchronization.

line Review the steps to configure Test Server-Side Synchronization settings.On-Premises Licensing Model claims-based authentication in Microsoft Installation RequirementsOnline Licensing Model Dynamics CRM. Deployment MethodsSupporting Technologies Review the steps to configure an IFD in Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server Microsoft Dynamics CRM. OutlookAccessing Microsoft Dynamics CRM Manage System Jobs Configure Microsoft Dynamics CRM forMicrosoft Dynamics CRM for Office Outlook Delete Records OutlookManaging Emails Disaster Recovery Configure User Email SettingsMicrosoft Dynamics CRM Reporting Manage SQL Databases Install Microsoft Dynamics CRM forExtensions Troubleshooting Outlook Using the Command LineMicrosoft Dynamics CRM Language Packs Configure Tracing Using Microsoft Dynamics CRM forPlanning Overview Update Microsoft Dynamics CRM Outlook with Offline CapabilityDescribe the licensing model and client Manage Data Encryption Install Microsoft Dynamics CRM foraccess license types. Best Practices Analyzer (BPA) Outlook.Provide an overview of the supporting VSS Writer Service for Microsoft Identify the deployment methods fortechnologies. Dynamics CRM installing Microsoft Dynamics CRM forExamine the role of the Microsoft Dynamics Marketplace Outlook.CRM Server in a Microsoft Dynamics CRM Examine how to manage system jobs. Install Microsoft Dynamics CRM fordeployment. Show how to delete records using the Outlook.Describe the ways to access Microsoft Bulk Delete Wizard. Configure Microsoft Dynamics CRM forDynamics CRM. Discuss areas to consider for a disaster Outlook to connect to Microsoft DynamicsIdentify the differences between the two recovery plan. CRM organizations.modes of Microsoft Dynamics CRM for Describe tasks in Microsoft SQL Server Configure user settings and options relatedOffice Outlook. that can improve performance. to emails.


Review the options for managing emails. Review ways to troubleshoot and Install Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM diagnose problems and monitor Outlook using the command line.Reporting Extensions. performance. Review how Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM Examine how to configure tracing. Outlook with offline capability works andLanguage Packs. Describe how to update Microsoft how to configure the offline database.Microsoft SQL Server Requirements Dynamics CRM. Requirements for Configuring anActive Directory Requirements Examine data encryption. Internet-Facing DeploymentComponents Installed During Server Setup Describe the Best Practices Analyzer. CertificatesMicrosoft Dynamics CRM Website Describe the VSS Writer Service for Install Active Directory Federation ServicesRequired Installation Rights for Microsoft Microsoft Dynamics CRM. Configure AD FSDynamics CRM Server Examine the Microsoft Dynamics Configure Claims-Based AuthenticationSupported Server Topologies marketplace. Configure an IFDInstall Microsoft Dynamics CRM Server Network Load Balancing Describe the requirements for configuringInstallation Troubleshooting Clustering Microsoft SQL Server an IFD.Post-Installation Tasks Other SQL Server High-Availability Review the certificates required for an IFD.Install Microsoft Dynamics CRM Using the Solutions Identify the steps to install Active DirectoryCommand Line High-Availability Options for Other Federation Service.Deploy Microsoft Dynamics CRM Online Supporting Components Review the Active Directory FederationDescribe the hardware and software Service configuration steps.requirements for the Microsoft SQL Server. Review the steps to configureIdentify the components that are installed line claims-based authentication in Microsoftduring Microsoft Dynamics CRM Server On-Premises Licensing Model Dynamics CRM.Setup. Online Licensing Model Review the steps to configure an IFD inReview the options for creating the Microsoft Supporting Technologies Microsoft Dynamics CRM.Dynamics CRM Server website. Microsoft Dynamics CRM Server Manage System JobsReview the rights required to install Accessing Microsoft Dynamics CRM Delete RecordsMicrosoft Dynamics CRM Server. Microsoft Dynamics CRM for Office Disaster RecoveryInstall Microsoft Dynamics CRM Server. Outlook Manage SQL DatabasesReview installation troubleshooting and Managing Emails Troubleshootingidentify known issues. Microsoft Dynamics CRM Reporting Configure TracingIdentify the tasks and configuration settings Extensions Update Microsoft Dynamics CRMthat are completed after the installation of Microsoft Dynamics CRM Language Manage Data EncryptionMicrosoft Dynamics CRM Server. Packs Best Practices Analyzer (BPA)Describe how to install Microsoft Dynamics Planning Overview VSS Writer Service for Microsoft DynamicsCRM using the command line. Describe the licensing model and client CRMDescribe how sample data can be added to access license types. Marketplacea Microsoft Dynamics CRM implementation. Provide an overview of the supporting Examine how to manage system jobs.Microsoft Dynamics CRM Reporting technologies. Show how to delete records using the BulkExtensions Examine the role of the Microsoft Delete Wizard.Requirements for Microsoft Dynamics CRM Dynamics CRM Server in a Microsoft Discuss areas to consider for a disasterReporting Extensions Dynamics CRM deployment. recovery plan.Microsoft Dynamics CRM Report Authoring Describe the ways to access Microsoft Describe tasks in Microsoft SQL ServerExtension Dynamics CRM. that can improve performance.Install Microsoft Dynamics CRM Reporting Identify the differences between the two Review ways to troubleshoot and diagnoseExtensions modes of Microsoft Dynamics CRM for problems and monitor performance.Review when Microsoft Dynamics CRM Office Outlook. Examine how to configure tracing.Reporting Extensions is required. Review the options for managing emails. Describe how to update MicrosoftIdentify the requirements for installing Review the role of Microsoft Dynamics Dynamics CRM.Microsoft Dynamic CRM Reporting CRM Reporting Extensions. Examine data encryption.Extensions. Review the role of Microsoft Dynamics Describe the Best Practices Analyzer.Review when Microsoft Dynamics CRM CRM Language Packs. Describe the VSS Writer Service forReport Authoring Extension is required. Microsoft SQL Server Requirements Microsoft Dynamics CRM.Deployment Administrators Active Directory Requirements Examine the Microsoft DynamicsCreate a New Organization Components Installed During Server marketplace.Manage Existing Organizations Setup Network Load BalancingManage Servers Microsoft Dynamics CRM Website Clustering Microsoft SQL ServerConfigure Access from the Internet Required Installation Rights for Microsoft Other SQL Server High-AvailabilityUpdate Web Addresses Dynamics CRM Server SolutionsView License Information Supported Server Topologies High-Availability Options for OtherUpgrade the Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server Supporting ComponentsEdition Installation TroubleshootingRedeploy Microsoft Dynamics CRM Post-Installation TasksImport Organizations Install Microsoft Dynamics CRM Using lineAdminister the Deployment Using Windows the Command Line On-Premises Licensing ModelPowerShell Deploy Microsoft Dynamics CRM Online Online Licensing ModelReview the steps to create new Describe the hardware and software Supporting Technologies


organizations. requirements for the Microsoft SQL Microsoft Dynamics CRM ServerDescribe the management tasks for existing Server. Accessing Microsoft Dynamics CRMorganizations. Identify the components that are installed Microsoft Dynamics CRM for OfficeDescribe how to add an existing organization during Microsoft Dynamics CRM Server Outlookdatabase to the deployment. Setup. Managing EmailsReview Microsoft Dynamics CRM Server Review the options for creating the Microsoft Dynamics CRM Reportingmanagement tasks. Microsoft Dynamics CRM Server website. ExtensionsDescribe how to update the Microsoft Review the rights required to install Microsoft Dynamics CRM Language PacksDynamics CRM web addresses. Microsoft Dynamics CRM Server. Planning OverviewReview Microsoft Dynamics CRM license Install Microsoft Dynamics CRM Server. Describe the licensing model and clientinformation. Review installation troubleshooting and access license types.Describe the Microsoft Dynamics CRM identify known issues. Provide an overview of the supportingEdition upgrade options. Identify the tasks and configuration technologies.Explore why the redeployment of Microsoft settings that are completed after the Examine the role of the MicrosoftDynamics CRM is required. installation of Microsoft Dynamics CRM Dynamics CRM Server in a MicrosoftExamine Windows PowerShell for Server. Dynamics CRM deployment.performing deployment commands. Describe how to install Microsoft Describe the ways to access MicrosoftBase and Extension Table Merge Dynamics CRM using the command line. Dynamics CRM.Upgrade Process Phases Describe how sample data can be added Identify the differences between the twoPhase 1 – Prepare to Upgrade to a Microsoft Dynamics CRM modes of Microsoft Dynamics CRM forPhase 2 – Establish the Test Environment implementation. Office Outlook.Phase 3 – Upgrade and Validate the Test Microsoft Dynamics CRM Reporting Review the options for managing emails.Environment Extensions Review the role of Microsoft DynamicsPhase 4 – Upgrade and Validate the Requirements for Microsoft Dynamics CRM Reporting Extensions.Production Deployment CRM Reporting Extensions Review the role of Microsoft DynamicsPerform an In-Place Upgrade of Microsoft Microsoft Dynamics CRM Report CRM Language Packs.Dynamics CRM 2011 Server Authoring Extension Microsoft SQL Server RequirementsPerform a Migration Using the Same Install Microsoft Dynamics CRM Active Directory RequirementsInstance of SQL Server Reporting Extensions Components Installed During Server SetupPerform a Migration Using a New Instance Review when Microsoft Dynamics CRM Microsoft Dynamics CRM Websiteof SQL Server Reporting Extensions is required. Required Installation Rights for MicrosoftUpgrade the Microsoft Dynamics CRM 2011 Identify the requirements for installing Dynamics CRM ServerEmail Router Microsoft Dynamic CRM Reporting Supported Server TopologiesPlan the Upgrade of Microsoft Dynamics Extensions. Install Microsoft Dynamics CRM ServerCRM 2011 for Outlook Review when Microsoft Dynamics CRM Installation TroubleshootingUpgrade Microsoft Dynamics CRM 2011 for Report Authoring Extension is required. Post-Installation TasksOutlook Deployment Administrators Install Microsoft Dynamics CRM Using theDescribe the base and extension table Create a New Organization Command Linemerge process Manage Existing Organizations Deploy Microsoft Dynamics CRM OnlineReview the high-level phases of an upgrade Manage Servers Describe the hardware and softwareprocess. Configure Access from the Internet requirements for the Microsoft SQL Server.Explain the need for a test environment. Update Web Addresses Identify the components that are installedIdentify the need to validate an upgrade of a View License Information during Microsoft Dynamics CRM Servertest environment. Upgrade the Microsoft Dynamics CRM Setup.Review the upgrade of the production Edition Review the options for creating thedeployment. Redeploy Microsoft Dynamics CRM Microsoft Dynamics CRM Server website.Describe an in-place upgrade of Microsoft Import Organizations Review the rights required to installDynamics CRM. Administer the Deployment Using Microsoft Dynamics CRM Server.Describe a migration upgrade of Microsoft Windows PowerShell Install Microsoft Dynamics CRM Server.Dynamics CRM. Review the steps to create new Review installation troubleshooting andDescribe the upgrade of the Microsoft organizations. identify known issues.Dynamics CRM Email Router. Describe the management tasks for Identify the tasks and configurationEmail Tracking and Correlation existing organizations. settings that are completed after theMailbox Monitoring Describe how to add an existing installation of Microsoft Dynamics CRMSynchronization Methods organization database to the deployment. Server.Email Address Approval Review Microsoft Dynamics CRM Server Describe how to install Microsoft DynamicsOverview of the Email Router management tasks. CRM using the command line.Install the Email Router and Rule Describe how to update the Microsoft Describe how sample data can be addedDeployment Wizard Dynamics CRM web addresses. to a Microsoft Dynamics CRMConfigure the Email Router Review Microsoft Dynamics CRM license implementation.Set Up a Forward Mailbox for the Email information. Microsoft Dynamics CRM ReportingRouter Describe the Microsoft Dynamics CRM ExtensionsDeploy Inbox Rules Edition upgrade options. Requirements for Microsoft DynamicsInstall the Email Router on Multiple Explore why the redeployment of CRM Reporting ExtensionsComputers Microsoft Dynamics CRM is required. Microsoft Dynamics CRM Report AuthoringTroubleshooting Examine Windows PowerShell for Extension


Overview of Server-Side Synchronization performing deployment commands. Install Microsoft Dynamics CRM ReportingConfigure Server-Side Synchronization Base and Extension Table Merge ExtensionsSet Up a Forward Mailbox for Server-Side Upgrade Process Phases Review when Microsoft Dynamics CRMSynchronization Phase 1 – Prepare to Upgrade Reporting Extensions is required.Migrate Email Router Settings Phase 2 – Establish the Test Identify the requirements for installingEmail Integration Service Role Environment Microsoft Dynamic CRM ReportingTest Email Configuration Phase 3 – Upgrade and Validate the Test Extensions.Synchronize Appointments, Contacts, and Environment Review when Microsoft Dynamics CRMTasks Phase 4 – Upgrade and Validate the Report Authoring Extension is required.Explain email tracking and correlation. Production Deployment Deployment AdministratorsDiscover how mailboxes are monitored. Perform an In-Place Upgrade of Microsoft Create a New OrganizationDescribe the purpose of Microsoft Dynamics Dynamics CRM 2011 Server Manage Existing OrganizationsCRM mailbox records. Perform a Migration Using the Same Manage ServersExamine the email synchronization options. Instance of SQL Server Configure Access from the InternetReview the requirement to approve email Perform a Migration Using a New Update Web Addressesaddresses. Instance of SQL Server View License InformationExplain the role of the Microsoft Dynamics Upgrade the Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMCRM Email Router. 2011 Email Router EditionInstall the Microsoft Dynamics CRM Email Plan the Upgrade of Microsoft Dynamics Redeploy Microsoft Dynamics CRMRouter. CRM 2011 for Outlook Import OrganizationsReview the Email Router configuration Upgrade Microsoft Dynamics CRM 2011 Administer the Deployment Usingoptions. for Outlook Windows PowerShellCreate a forward mailbox. Describe the base and extension table Review the steps to create newReview the purpose of deploying forwarding merge process organizations.rules. Review the high-level phases of an Describe the management tasks forReview options for installing the Email upgrade process. existing organizations.Router on multiple computers. Explain the need for a test environment. Describe how to add an existingReview troubleshooting tips. Identify the need to validate an upgrade organization database to the deployment.Describe the role of Server-Side of a test environment. Review Microsoft Dynamics CRM ServerSynchronization. Review the upgrade of the production management tasks.Configure Server-Side Synchronization. deployment. Describe how to update the MicrosoftTest Server-Side Synchronization settings. Describe an in-place upgrade of Microsoft Dynamics CRM web addresses.Installation Requirements Dynamics CRM. Review Microsoft Dynamics CRM licenseDeployment Methods Describe a migration upgrade of information.Install Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM. Describe the Microsoft Dynamics CRMConfigure Microsoft Dynamics CRM for Describe the upgrade of the Microsoft Edition upgrade options.Outlook Dynamics CRM Email Router. Explore why the redeployment of MicrosoftConfigure User Email Settings Email Tracking and Correlation Dynamics CRM is required.Install Microsoft Dynamics CRM for Outlook Mailbox Monitoring Examine Windows PowerShell forUsing the Command Line Synchronization Methods performing deployment commands.Using Microsoft Dynamics CRM for Outlook Email Address Approval Base and Extension Table Mergewith Offline Capability Overview of the Email Router Upgrade Process PhasesInstall Microsoft Dynamics CRM for Outlook. Install the Email Router and Rule Phase 1 – Prepare to UpgradeIdentify the deployment methods for Deployment Wizard Phase 2 – Establish the Test Environmentinstalling Microsoft Dynamics CRM for Configure the Email Router Phase 3 – Upgrade and Validate the TestOutlook. Set Up a Forward Mailbox for the Email EnvironmentInstall Microsoft Dynamics CRM for Outlook. Router Phase 4 – Upgrade and Validate theConfigure Microsoft Dynamics CRM for Deploy Inbox Rules Production DeploymentOutlook to connect to Microsoft Dynamics Install the Email Router on Multiple Perform an In-Place Upgrade of MicrosoftCRM organizations. Computers Dynamics CRM 2011 ServerConfigure user settings and options related Troubleshooting Perform a Migration Using the Sameto emails. Overview of Server-Side Synchronization Instance of SQL ServerInstall Microsoft Dynamics CRM for Outlook Configure Server-Side Synchronization Perform a Migration Using a New Instanceusing the command line. Set Up a Forward Mailbox for Server-Side of SQL ServerReview how Microsoft Dynamics CRM for Synchronization Upgrade the Microsoft Dynamics CRMOutlook with offline capability works and how Migrate Email Router Settings 2011 Email Routerto configure the offline database. Email Integration Service Role Plan the Upgrade of Microsoft DynamicsRequirements for Configuring an Test Email Configuration CRM 2011 for OutlookInternet-Facing Deployment Synchronize Appointments, Contacts, Upgrade Microsoft Dynamics CRM 2011Certificates and Tasks for OutlookInstall Active Directory Federation Services Explain email tracking and correlation. Describe the base and extension tableConfigure AD FS Discover how mailboxes are monitored. merge processConfigure Claims-Based Authentication Describe the purpose of Microsoft Review the high-level phases of anConfigure an IFD Dynamics CRM mailbox records. upgrade process.Describe the requirements for configuring an Examine the email synchronization Explain the need for a test environment.IFD. options. Identify the need to validate an upgrade of


Review the certificates required for an IFD. Review the requirement to approve email a test environment.Identify the steps to install Active Directory addresses. Review the upgrade of the productionFederation Service. Explain the role of the Microsoft deployment.Review the Active Directory Federation Dynamics CRM Email Router. Describe an in-place upgrade of MicrosoftService configuration steps. Install the Microsoft Dynamics CRM Dynamics CRM.Review the steps to configure claims-based Email Router. Describe a migration upgrade of Microsoftauthentication in Microsoft Dynamics CRM. Review the Email Router configuration Dynamics CRM.Review the steps to configure an IFD in options. Describe the upgrade of the MicrosoftMicrosoft Dynamics CRM. Create a forward mailbox. Dynamics CRM Email Router.Manage System Jobs Review the purpose of deploying Email Tracking and CorrelationDelete Records forwarding rules. Mailbox MonitoringDisaster Recovery Review options for installing the Email Synchronization MethodsManage SQL Databases Router on multiple computers. Email Address ApprovalTroubleshooting Review troubleshooting tips. Overview of the Email RouterConfigure Tracing Describe the role of Server-Side Install the Email Router and RuleUpdate Microsoft Dynamics CRM Synchronization. Deployment WizardManage Data Encryption Configure Server-Side Synchronization. Configure the Email RouterBest Practices Analyzer (BPA) Test Server-Side Synchronization Set Up a Forward Mailbox for the EmailVSS Writer Service for Microsoft Dynamics settings. RouterCRM Installation Requirements Deploy Inbox RulesMarketplace Deployment Methods Install the Email Router on MultipleExamine how to manage system jobs. Install Microsoft Dynamics CRM for ComputersShow how to delete records using the Bulk Outlook TroubleshootingDelete Wizard. Configure Microsoft Dynamics CRM for Overview of Server-Side SynchronizationDiscuss areas to consider for a disaster Outlook Configure Server-Side Synchronizationrecovery plan. Configure User Email Settings Set Up a Forward Mailbox for Server-SideDescribe tasks in Microsoft SQL Server that Install Microsoft Dynamics CRM for Synchronizationcan improve performance. Outlook Using the Command Line Migrate Email Router SettingsReview ways to troubleshoot and diagnose Using Microsoft Dynamics CRM for Email Integration Service Roleproblems and monitor performance. Outlook with Offline Capability Test Email ConfigurationExamine how to configure tracing. Install Microsoft Dynamics CRM for Synchronize Appointments, Contacts, andDescribe how to update Microsoft Dynamics Outlook. TasksCRM. Identify the deployment methods for Explain email tracking and correlation.Examine data encryption. installing Microsoft Dynamics CRM for Discover how mailboxes are monitored.Describe the Best Practices Analyzer. Outlook. Describe the purpose of MicrosoftDescribe the VSS Writer Service for Install Microsoft Dynamics CRM for Dynamics CRM mailbox records.Microsoft Dynamics CRM. Outlook. Examine the email synchronizationExamine the Microsoft Dynamics Configure Microsoft Dynamics CRM for options.marketplace. Outlook to connect to Microsoft Review the requirement to approve emailNetwork Load Balancing Dynamics CRM organizations. addresses.Clustering Microsoft SQL Server Configure user settings and options Explain the role of the Microsoft DynamicsOther SQL Server High-Availability Solutions related to emails. CRM Email Router.High-Availability Options for Other Install Microsoft Dynamics CRM for Install the Microsoft Dynamics CRM EmailSupporting Components Outlook using the command line. Router.

Review how Microsoft Dynamics CRM for Review the Email Router configurationOutlook with offline capability works and options.

line how to configure the offline database. Create a forward mailbox.On-Premises Licensing Model Requirements for Configuring an Review the purpose of deployingOnline Licensing Model Internet-Facing Deployment forwarding rules.Supporting Technologies Certificates Review options for installing the EmailMicrosoft Dynamics CRM Server Install Active Directory Federation Router on multiple computers.Accessing Microsoft Dynamics CRM Services Review troubleshooting tips.Microsoft Dynamics CRM for Office Outlook Configure AD FS Describe the role of Server-SideManaging Emails Configure Claims-Based Authentication Synchronization.Microsoft Dynamics CRM Reporting Configure an IFD Configure Server-Side Synchronization.Extensions Describe the requirements for configuring Test Server-Side Synchronization settings.Microsoft Dynamics CRM Language Packs an IFD. Installation RequirementsPlanning Overview Review the certificates required for an Deployment MethodsDescribe the licensing model and client IFD. Install Microsoft Dynamics CRM foraccess license types. Identify the steps to install Active OutlookProvide an overview of the supporting Directory Federation Service. Configure Microsoft Dynamics CRM fortechnologies. Review the Active Directory Federation OutlookExamine the role of the Microsoft Dynamics Service configuration steps. Configure User Email SettingsCRM Server in a Microsoft Dynamics CRM Review the steps to configure Install Microsoft Dynamics CRM fordeployment. claims-based authentication in Microsoft Outlook Using the Command LineDescribe the ways to access Microsoft Dynamics CRM. Using Microsoft Dynamics CRM for


Dynamics CRM. Review the steps to configure an IFD in Outlook with Offline CapabilityIdentify the differences between the two Microsoft Dynamics CRM. Install Microsoft Dynamics CRM formodes of Microsoft Dynamics CRM for Manage System Jobs Outlook.Office Outlook. Delete Records Identify the deployment methods forReview the options for managing emails. Disaster Recovery installing Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM Manage SQL Databases Outlook.Reporting Extensions. Troubleshooting Install Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM Configure Tracing Outlook.Language Packs. Update Microsoft Dynamics CRM Configure Microsoft Dynamics CRM forMicrosoft SQL Server Requirements Manage Data Encryption Outlook to connect to Microsoft DynamicsActive Directory Requirements Best Practices Analyzer (BPA) CRM organizations.Components Installed During Server Setup VSS Writer Service for Microsoft Configure user settings and options relatedMicrosoft Dynamics CRM Website Dynamics CRM to emails.Required Installation Rights for Microsoft Marketplace Install Microsoft Dynamics CRM forDynamics CRM Server Examine how to manage system jobs. Outlook using the command line.Supported Server Topologies Show how to delete records using the Review how Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Server Bulk Delete Wizard. Outlook with offline capability works andInstallation Troubleshooting Discuss areas to consider for a disaster how to configure the offline database.Post-Installation Tasks recovery plan. Requirements for Configuring anInstall Microsoft Dynamics CRM Using the Describe tasks in Microsoft SQL Server Internet-Facing DeploymentCommand Line that can improve performance. CertificatesDeploy Microsoft Dynamics CRM Online Review ways to troubleshoot and Install Active Directory Federation ServicesDescribe the hardware and software diagnose problems and monitor Configure AD FSrequirements for the Microsoft SQL Server. performance. Configure Claims-Based AuthenticationIdentify the components that are installed Examine how to configure tracing. Configure an IFDduring Microsoft Dynamics CRM Server Describe how to update Microsoft Describe the requirements for configuringSetup. Dynamics CRM. an IFD.Review the options for creating the Microsoft Examine data encryption. Review the certificates required for an IFD.Dynamics CRM Server website. Describe the Best Practices Analyzer. Identify the steps to install Active DirectoryReview the rights required to install Describe the VSS Writer Service for Federation Service.Microsoft Dynamics CRM Server. Microsoft Dynamics CRM. Review the Active Directory FederationInstall Microsoft Dynamics CRM Server. Examine the Microsoft Dynamics Service configuration steps.Review installation troubleshooting and marketplace. Review the steps to configureidentify known issues. Network Load Balancing claims-based authentication in MicrosoftIdentify the tasks and configuration settings Clustering Microsoft SQL Server Dynamics CRM.that are completed after the installation of Other SQL Server High-Availability Review the steps to configure an IFD inMicrosoft Dynamics CRM Server. Solutions Microsoft Dynamics CRM.Describe how to install Microsoft Dynamics High-Availability Options for Other Manage System JobsCRM using the command line. Supporting Components Delete RecordsDescribe how sample data can be added to Disaster Recoverya Microsoft Dynamics CRM implementation. Manage SQL DatabasesMicrosoft Dynamics CRM Reporting line TroubleshootingExtensions On-Premises Licensing Model Configure TracingRequirements for Microsoft Dynamics CRM Online Licensing Model Update Microsoft Dynamics CRMReporting Extensions Supporting Technologies Manage Data EncryptionMicrosoft Dynamics CRM Report Authoring Microsoft Dynamics CRM Server Best Practices Analyzer (BPA)Extension Accessing Microsoft Dynamics CRM VSS Writer Service for Microsoft DynamicsInstall Microsoft Dynamics CRM Reporting Microsoft Dynamics CRM for Office CRMExtensions Outlook MarketplaceReview when Microsoft Dynamics CRM Managing Emails Examine how to manage system jobs.Reporting Extensions is required. Microsoft Dynamics CRM Reporting Show how to delete records using the BulkIdentify the requirements for installing Extensions Delete Wizard.Microsoft Dynamic CRM Reporting Microsoft Dynamics CRM Language Discuss areas to consider for a disasterExtensions. Packs recovery plan.Review when Microsoft Dynamics CRM Planning Overview Describe tasks in Microsoft SQL ServerReport Authoring Extension is required. Describe the licensing model and client that can improve performance.Deployment Administrators access license types. Review ways to troubleshoot and diagnoseCreate a New Organization Provide an overview of the supporting problems and monitor performance.Manage Existing Organizations technologies. Examine how to configure tracing.Manage Servers Examine the role of the Microsoft Describe how to update MicrosoftConfigure Access from the Internet Dynamics CRM Server in a Microsoft Dynamics CRM.Update Web Addresses Dynamics CRM deployment. Examine data encryption.View License Information Describe the ways to access Microsoft Describe the Best Practices Analyzer.Upgrade the Microsoft Dynamics CRM Dynamics CRM. Describe the VSS Writer Service forEdition Identify the differences between the two Microsoft Dynamics CRM.Redeploy Microsoft Dynamics CRM modes of Microsoft Dynamics CRM for Examine the Microsoft Dynamics


Import Organizations Office Outlook. marketplace.Administer the Deployment Using Windows Review the options for managing emails. Network Load BalancingPowerShell Review the role of Microsoft Dynamics Clustering Microsoft SQL ServerReview the steps to create new CRM Reporting Extensions. Other SQL Server High-Availabilityorganizations. Review the role of Microsoft Dynamics SolutionsDescribe the management tasks for existing CRM Language Packs. High-Availability Options for Otherorganizations. Microsoft SQL Server Requirements Supporting ComponentsDescribe how to add an existing organization Active Directory Requirementsdatabase to the deployment. Components Installed During ServerReview Microsoft Dynamics CRM Server Setup linemanagement tasks. Microsoft Dynamics CRM Website On-Premises Licensing ModelDescribe how to update the Microsoft Required Installation Rights for Microsoft Online Licensing ModelDynamics CRM web addresses. Dynamics CRM Server Supporting TechnologiesReview Microsoft Dynamics CRM license Supported Server Topologies Microsoft Dynamics CRM Serverinformation. Install Microsoft Dynamics CRM Server Accessing Microsoft Dynamics CRMDescribe the Microsoft Dynamics CRM Installation Troubleshooting Microsoft Dynamics CRM for OfficeEdition upgrade options. Post-Installation Tasks OutlookExplore why the redeployment of Microsoft Install Microsoft Dynamics CRM Using Managing EmailsDynamics CRM is required. the Command Line Microsoft Dynamics CRM ReportingExamine Windows PowerShell for Deploy Microsoft Dynamics CRM Online Extensionsperforming deployment commands. Describe the hardware and software Microsoft Dynamics CRM Language PacksBase and Extension Table Merge requirements for the Microsoft SQL Planning OverviewUpgrade Process Phases Server. Describe the licensing model and clientPhase 1 – Prepare to Upgrade Identify the components that are installed access license types.Phase 2 – Establish the Test Environment during Microsoft Dynamics CRM Server Provide an overview of the supportingPhase 3 – Upgrade and Validate the Test Setup. technologies.Environment Review the options for creating the Examine the role of the MicrosoftPhase 4 – Upgrade and Validate the Microsoft Dynamics CRM Server website. Dynamics CRM Server in a MicrosoftProduction Deployment Review the rights required to install Dynamics CRM deployment.Perform an In-Place Upgrade of Microsoft Microsoft Dynamics CRM Server. Describe the ways to access MicrosoftDynamics CRM 2011 Server Install Microsoft Dynamics CRM Server. Dynamics CRM.Perform a Migration Using the Same Review installation troubleshooting and Identify the differences between the twoInstance of SQL Server identify known issues. modes of Microsoft Dynamics CRM forPerform a Migration Using a New Instance Identify the tasks and configuration Office Outlook.of SQL Server settings that are completed after the Review the options for managing emails.Upgrade the Microsoft Dynamics CRM 2011 installation of Microsoft Dynamics CRM Review the role of Microsoft DynamicsEmail Router Server. CRM Reporting Extensions.Plan the Upgrade of Microsoft Dynamics Describe how to install Microsoft Review the role of Microsoft DynamicsCRM 2011 for Outlook Dynamics CRM using the command line. CRM Language Packs.Upgrade Microsoft Dynamics CRM 2011 for Describe how sample data can be added Microsoft SQL Server RequirementsOutlook to a Microsoft Dynamics CRM Active Directory RequirementsDescribe the base and extension table implementation. Components Installed During Server Setupmerge process Microsoft Dynamics CRM Reporting Microsoft Dynamics CRM WebsiteReview the high-level phases of an upgrade Extensions Required Installation Rights for Microsoftprocess. Requirements for Microsoft Dynamics Dynamics CRM ServerExplain the need for a test environment. CRM Reporting Extensions Supported Server TopologiesIdentify the need to validate an upgrade of a Microsoft Dynamics CRM Report Install Microsoft Dynamics CRM Servertest environment. Authoring Extension Installation TroubleshootingReview the upgrade of the production Install Microsoft Dynamics CRM Post-Installation Tasksdeployment. Reporting Extensions Install Microsoft Dynamics CRM Using theDescribe an in-place upgrade of Microsoft Review when Microsoft Dynamics CRM Command LineDynamics CRM. Reporting Extensions is required. Deploy Microsoft Dynamics CRM OnlineDescribe a migration upgrade of Microsoft Identify the requirements for installing Describe the hardware and softwareDynamics CRM. Microsoft Dynamic CRM Reporting requirements for the Microsoft SQL Server.Describe the upgrade of the Microsoft Extensions. Identify the components that are installedDynamics CRM Email Router. Review when Microsoft Dynamics CRM during Microsoft Dynamics CRM ServerEmail Tracking and Correlation Report Authoring Extension is required. Setup.Mailbox Monitoring Deployment Administrators Review the options for creating theSynchronization Methods Create a New Organization Microsoft Dynamics CRM Server website.Email Address Approval Manage Existing Organizations Review the rights required to installOverview of the Email Router Manage Servers Microsoft Dynamics CRM Server.Install the Email Router and Rule Configure Access from the Internet Install Microsoft Dynamics CRM Server.Deployment Wizard Update Web Addresses Review installation troubleshooting andConfigure the Email Router View License Information identify known issues.Set Up a Forward Mailbox for the Email Upgrade the Microsoft Dynamics CRM Identify the tasks and configurationRouter Edition settings that are completed after the


Deploy Inbox Rules Redeploy Microsoft Dynamics CRM installation of Microsoft Dynamics CRMInstall the Email Router on Multiple Import Organizations Server.Computers Administer the Deployment Using Describe how to install Microsoft DynamicsTroubleshooting Windows PowerShell CRM using the command line.Overview of Server-Side Synchronization Review the steps to create new Describe how sample data can be addedConfigure Server-Side Synchronization organizations. to a Microsoft Dynamics CRMSet Up a Forward Mailbox for Server-Side Describe the management tasks for implementation.Synchronization existing organizations. Microsoft Dynamics CRM ReportingMigrate Email Router Settings Describe how to add an existing ExtensionsEmail Integration Service Role organization database to the deployment. Requirements for Microsoft DynamicsTest Email Configuration Review Microsoft Dynamics CRM Server CRM Reporting ExtensionsSynchronize Appointments, Contacts, and management tasks. Microsoft Dynamics CRM Report AuthoringTasks Describe how to update the Microsoft ExtensionExplain email tracking and correlation. Dynamics CRM web addresses. Install Microsoft Dynamics CRM ReportingDiscover how mailboxes are monitored. Review Microsoft Dynamics CRM license ExtensionsDescribe the purpose of Microsoft Dynamics information. Review when Microsoft Dynamics CRMCRM mailbox records. Describe the Microsoft Dynamics CRM Reporting Extensions is required.Examine the email synchronization options. Edition upgrade options. Identify the requirements for installingReview the requirement to approve email Explore why the redeployment of Microsoft Dynamic CRM Reportingaddresses. Microsoft Dynamics CRM is required. Extensions.Explain the role of the Microsoft Dynamics Examine Windows PowerShell for Review when Microsoft Dynamics CRMCRM Email Router. performing deployment commands. Report Authoring Extension is required.Install the Microsoft Dynamics CRM Email Base and Extension Table Merge Deployment AdministratorsRouter. Upgrade Process Phases Create a New OrganizationReview the Email Router configuration Phase 1 – Prepare to Upgrade Manage Existing Organizationsoptions. Phase 2 – Establish the Test Manage ServersCreate a forward mailbox. Environment Configure Access from the InternetReview the purpose of deploying forwarding Phase 3 – Upgrade and Validate the Test Update Web Addressesrules. Environment View License InformationReview options for installing the Email Phase 4 – Upgrade and Validate the Upgrade the Microsoft Dynamics CRMRouter on multiple computers. Production Deployment EditionReview troubleshooting tips. Perform an In-Place Upgrade of Microsoft Redeploy Microsoft Dynamics CRMDescribe the role of Server-Side Dynamics CRM 2011 Server Import OrganizationsSynchronization. Perform a Migration Using the Same Administer the Deployment UsingConfigure Server-Side Synchronization. Instance of SQL Server Windows PowerShellTest Server-Side Synchronization settings. Perform a Migration Using a New Review the steps to create newInstallation Requirements Instance of SQL Server organizations.Deployment Methods Upgrade the Microsoft Dynamics CRM Describe the management tasks forInstall Microsoft Dynamics CRM for Outlook 2011 Email Router existing organizations.Configure Microsoft Dynamics CRM for Plan the Upgrade of Microsoft Dynamics Describe how to add an existingOutlook CRM 2011 for Outlook organization database to the deployment.Configure User Email Settings Upgrade Microsoft Dynamics CRM 2011 Review Microsoft Dynamics CRM ServerInstall Microsoft Dynamics CRM for Outlook for Outlook management tasks.Using the Command Line Describe the base and extension table Describe how to update the MicrosoftUsing Microsoft Dynamics CRM for Outlook merge process Dynamics CRM web addresses.with Offline Capability Review the high-level phases of an Review Microsoft Dynamics CRM licenseInstall Microsoft Dynamics CRM for Outlook. upgrade process. information.Identify the deployment methods for Explain the need for a test environment. Describe the Microsoft Dynamics CRMinstalling Microsoft Dynamics CRM for Identify the need to validate an upgrade Edition upgrade options.Outlook. of a test environment. Explore why the redeployment of MicrosoftInstall Microsoft Dynamics CRM for Outlook. Review the upgrade of the production Dynamics CRM is required.Configure Microsoft Dynamics CRM for deployment. Examine Windows PowerShell forOutlook to connect to Microsoft Dynamics Describe an in-place upgrade of Microsoft performing deployment commands.CRM organizations. Dynamics CRM. Base and Extension Table MergeConfigure user settings and options related Describe a migration upgrade of Upgrade Process Phasesto emails. Microsoft Dynamics CRM. Phase 1 – Prepare to UpgradeInstall Microsoft Dynamics CRM for Outlook Describe the upgrade of the Microsoft Phase 2 – Establish the Test Environmentusing the command line. Dynamics CRM Email Router. Phase 3 – Upgrade and Validate the TestReview how Microsoft Dynamics CRM for Email Tracking and Correlation EnvironmentOutlook with offline capability works and how Mailbox Monitoring Phase 4 – Upgrade and Validate theto configure the offline database. Synchronization Methods Production DeploymentRequirements for Configuring an Email Address Approval Perform an In-Place Upgrade of MicrosoftInternet-Facing Deployment Overview of the Email Router Dynamics CRM 2011 ServerCertificates Install the Email Router and Rule Perform a Migration Using the SameInstall Active Directory Federation Services Deployment Wizard Instance of SQL ServerConfigure AD FS Configure the Email Router Perform a Migration Using a New Instance


Configure Claims-Based Authentication Set Up a Forward Mailbox for the Email of SQL ServerConfigure an IFD Router Upgrade the Microsoft Dynamics CRMDescribe the requirements for configuring an Deploy Inbox Rules 2011 Email RouterIFD. Install the Email Router on Multiple Plan the Upgrade of Microsoft DynamicsReview the certificates required for an IFD. Computers CRM 2011 for OutlookIdentify the steps to install Active Directory Troubleshooting Upgrade Microsoft Dynamics CRM 2011Federation Service. Overview of Server-Side Synchronization for OutlookReview the Active Directory Federation Configure Server-Side Synchronization Describe the base and extension tableService configuration steps. Set Up a Forward Mailbox for Server-Side merge processReview the steps to configure claims-based Synchronization Review the high-level phases of anauthentication in Microsoft Dynamics CRM. Migrate Email Router Settings upgrade process.Review the steps to configure an IFD in Email Integration Service Role Explain the need for a test environment.Microsoft Dynamics CRM. Test Email Configuration Identify the need to validate an upgrade ofManage System Jobs Synchronize Appointments, Contacts, a test environment.Delete Records and Tasks Review the upgrade of the productionDisaster Recovery Explain email tracking and correlation. deployment.Manage SQL Databases Discover how mailboxes are monitored. Describe an in-place upgrade of MicrosoftTroubleshooting Describe the purpose of Microsoft Dynamics CRM.Configure Tracing Dynamics CRM mailbox records. Describe a migration upgrade of MicrosoftUpdate Microsoft Dynamics CRM Examine the email synchronization Dynamics CRM.Manage Data Encryption options. Describe the upgrade of the MicrosoftBest Practices Analyzer (BPA) Review the requirement to approve email Dynamics CRM Email Router.VSS Writer Service for Microsoft Dynamics addresses. Email Tracking and CorrelationCRM Explain the role of the Microsoft Mailbox MonitoringMarketplace Dynamics CRM Email Router. Synchronization MethodsExamine how to manage system jobs. Install the Microsoft Dynamics CRM Email Address ApprovalShow how to delete records using the Bulk Email Router. Overview of the Email RouterDelete Wizard. Review the Email Router configuration Install the Email Router and RuleDiscuss areas to consider for a disaster options. Deployment Wizardrecovery plan. Create a forward mailbox. Configure the Email RouterDescribe tasks in Microsoft SQL Server that Review the purpose of deploying Set Up a Forward Mailbox for the Emailcan improve performance. forwarding rules. RouterReview ways to troubleshoot and diagnose Review options for installing the Email Deploy Inbox Rulesproblems and monitor performance. Router on multiple computers. Install the Email Router on MultipleExamine how to configure tracing. Review troubleshooting tips. ComputersDescribe how to update Microsoft Dynamics Describe the role of Server-Side TroubleshootingCRM. Synchronization. Overview of Server-Side SynchronizationExamine data encryption. Configure Server-Side Synchronization. Configure Server-Side SynchronizationDescribe the Best Practices Analyzer. Test Server-Side Synchronization Set Up a Forward Mailbox for Server-SideDescribe the VSS Writer Service for settings. SynchronizationMicrosoft Dynamics CRM. Installation Requirements Migrate Email Router SettingsExamine the Microsoft Dynamics Deployment Methods Email Integration Service Rolemarketplace. Install Microsoft Dynamics CRM for Test Email ConfigurationNetwork Load Balancing Outlook Synchronize Appointments, Contacts, andClustering Microsoft SQL Server Configure Microsoft Dynamics CRM for TasksOther SQL Server High-Availability Solutions Outlook Explain email tracking and correlation.High-Availability Options for Other Configure User Email Settings Discover how mailboxes are monitored.Supporting Components Install Microsoft Dynamics CRM for Describe the purpose of Microsoft

Outlook Using the Command Line Dynamics CRM mailbox records.Module 3: Install Microsoft Dynamics CRM Using Microsoft Dynamics CRM for Examine the email synchronizationReporting Extensions Outlook with Offline Capability options.line Install Microsoft Dynamics CRM for Review the requirement to approve email

Outlook. addresses.This module describes the role of Reporting Identify the deployment methods for Explain the role of the Microsoft DynamicsExtensions and provides an overview of the installing Microsoft Dynamics CRM for CRM Email Router.report types that are available in Microsoft Outlook. Install the Microsoft Dynamics CRM EmailDynamics CRM. Install Microsoft Dynamics CRM for Router.line Outlook. Review the Email Router configuration

Configure Microsoft Dynamics CRM for options.Lessons Outlook to connect to Microsoft Create a forward mailbox.line Dynamics CRM organizations. Review the purpose of deploying

Microsoft Dynamics CRM Server Configure user settings and options forwarding rules.Requirements related to emails. Review options for installing the EmailMicrosoft Dynamics CRM Reporting Install Microsoft Dynamics CRM for Router on multiple computers.Overview Outlook using the command line. Review troubleshooting tips.Deployment Manager Review how Microsoft Dynamics CRM for Describe the role of Server-Side


Upgrade Considerations Outlook with offline capability works and Synchronization.Microsoft Dynamics CRM for Outlook how to configure the offline database. Configure Server-Side Synchronization.Overview Requirements for Configuring an Test Server-Side Synchronization settings.Overview of Claims-Based Authentication Internet-Facing Deployment Installation RequirementsService Accounts Certificates Deployment MethodsInstall Microsoft Dynamics CRM Server on Install Active Directory Federation Install Microsoft Dynamics CRM forMultiple Computers Services Outlook

Configure AD FS Configure Microsoft Dynamics CRM forConfigure Claims-Based Authentication Outlook

line Configure an IFD Configure User Email SettingsOn-Premises Licensing Model Describe the requirements for configuring Install Microsoft Dynamics CRM forOnline Licensing Model an IFD. Outlook Using the Command LineSupporting Technologies Review the certificates required for an Using Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server IFD. Outlook with Offline CapabilityAccessing Microsoft Dynamics CRM Identify the steps to install Active Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM for Office Outlook Directory Federation Service. Outlook.Managing Emails Review the Active Directory Federation Identify the deployment methods forMicrosoft Dynamics CRM Reporting Service configuration steps. installing Microsoft Dynamics CRM forExtensions Review the steps to configure Outlook.Microsoft Dynamics CRM Language Packs claims-based authentication in Microsoft Install Microsoft Dynamics CRM forPlanning Overview Dynamics CRM. Outlook.Describe the licensing model and client Review the steps to configure an IFD in Configure Microsoft Dynamics CRM foraccess license types. Microsoft Dynamics CRM. Outlook to connect to Microsoft DynamicsProvide an overview of the supporting Manage System Jobs CRM organizations.technologies. Delete Records Configure user settings and options relatedExamine the role of the Microsoft Dynamics Disaster Recovery to emails.CRM Server in a Microsoft Dynamics CRM Manage SQL Databases Install Microsoft Dynamics CRM fordeployment. Troubleshooting Outlook using the command line.Describe the ways to access Microsoft Configure Tracing Review how Microsoft Dynamics CRM forDynamics CRM. Update Microsoft Dynamics CRM Outlook with offline capability works andIdentify the differences between the two Manage Data Encryption how to configure the offline database.modes of Microsoft Dynamics CRM for Best Practices Analyzer (BPA) Requirements for Configuring anOffice Outlook. VSS Writer Service for Microsoft Internet-Facing DeploymentReview the options for managing emails. Dynamics CRM CertificatesReview the role of Microsoft Dynamics CRM Marketplace Install Active Directory Federation ServicesReporting Extensions. Examine how to manage system jobs. Configure AD FSReview the role of Microsoft Dynamics CRM Show how to delete records using the Configure Claims-Based AuthenticationLanguage Packs. Bulk Delete Wizard. Configure an IFDMicrosoft SQL Server Requirements Discuss areas to consider for a disaster Describe the requirements for configuringActive Directory Requirements recovery plan. an IFD.Components Installed During Server Setup Describe tasks in Microsoft SQL Server Review the certificates required for an IFD.Microsoft Dynamics CRM Website that can improve performance. Identify the steps to install Active DirectoryRequired Installation Rights for Microsoft Review ways to troubleshoot and Federation Service.Dynamics CRM Server diagnose problems and monitor Review the Active Directory FederationSupported Server Topologies performance. Service configuration steps.Install Microsoft Dynamics CRM Server Examine how to configure tracing. Review the steps to configureInstallation Troubleshooting Describe how to update Microsoft claims-based authentication in MicrosoftPost-Installation Tasks Dynamics CRM. Dynamics CRM.Install Microsoft Dynamics CRM Using the Examine data encryption. Review the steps to configure an IFD inCommand Line Describe the Best Practices Analyzer. Microsoft Dynamics CRM.Deploy Microsoft Dynamics CRM Online Describe the VSS Writer Service for Manage System JobsDescribe the hardware and software Microsoft Dynamics CRM. Delete Recordsrequirements for the Microsoft SQL Server. Examine the Microsoft Dynamics Disaster RecoveryIdentify the components that are installed marketplace. Manage SQL Databasesduring Microsoft Dynamics CRM Server Network Load Balancing TroubleshootingSetup. Clustering Microsoft SQL Server Configure TracingReview the options for creating the Microsoft Other SQL Server High-Availability Update Microsoft Dynamics CRMDynamics CRM Server website. Solutions Manage Data EncryptionReview the rights required to install High-Availability Options for Other Best Practices Analyzer (BPA)Microsoft Dynamics CRM Server. Supporting Components VSS Writer Service for Microsoft DynamicsInstall Microsoft Dynamics CRM Server. CRMReview installation troubleshooting and Marketplaceidentify known issues. line Examine how to manage system jobs.Identify the tasks and configuration settings On-Premises Licensing Model Show how to delete records using the Bulkthat are completed after the installation of Online Licensing Model Delete Wizard.Microsoft Dynamics CRM Server. Supporting Technologies Discuss areas to consider for a disaster


Describe how to install Microsoft Dynamics Microsoft Dynamics CRM Server recovery plan.CRM using the command line. Accessing Microsoft Dynamics CRM Describe tasks in Microsoft SQL ServerDescribe how sample data can be added to Microsoft Dynamics CRM for Office that can improve performance.a Microsoft Dynamics CRM implementation. Outlook Review ways to troubleshoot and diagnoseMicrosoft Dynamics CRM Reporting Managing Emails problems and monitor performance.Extensions Microsoft Dynamics CRM Reporting Examine how to configure tracing.Requirements for Microsoft Dynamics CRM Extensions Describe how to update MicrosoftReporting Extensions Microsoft Dynamics CRM Language Dynamics CRM.Microsoft Dynamics CRM Report Authoring Packs Examine data encryption.Extension Planning Overview Describe the Best Practices Analyzer.Install Microsoft Dynamics CRM Reporting Describe the licensing model and client Describe the VSS Writer Service forExtensions access license types. Microsoft Dynamics CRM.Review when Microsoft Dynamics CRM Provide an overview of the supporting Examine the Microsoft DynamicsReporting Extensions is required. technologies. marketplace.Identify the requirements for installing Examine the role of the Microsoft Network Load BalancingMicrosoft Dynamic CRM Reporting Dynamics CRM Server in a Microsoft Clustering Microsoft SQL ServerExtensions. Dynamics CRM deployment. Other SQL Server High-AvailabilityReview when Microsoft Dynamics CRM Describe the ways to access Microsoft SolutionsReport Authoring Extension is required. Dynamics CRM. High-Availability Options for OtherDeployment Administrators Identify the differences between the two Supporting ComponentsCreate a New Organization modes of Microsoft Dynamics CRM forManage Existing Organizations Office Outlook.Manage Servers Review the options for managing emails. lineConfigure Access from the Internet Review the role of Microsoft Dynamics On-Premises Licensing ModelUpdate Web Addresses CRM Reporting Extensions. Online Licensing ModelView License Information Review the role of Microsoft Dynamics Supporting TechnologiesUpgrade the Microsoft Dynamics CRM CRM Language Packs. Microsoft Dynamics CRM ServerEdition Microsoft SQL Server Requirements Accessing Microsoft Dynamics CRMRedeploy Microsoft Dynamics CRM Active Directory Requirements Microsoft Dynamics CRM for OfficeImport Organizations Components Installed During Server OutlookAdminister the Deployment Using Windows Setup Managing EmailsPowerShell Microsoft Dynamics CRM Website Microsoft Dynamics CRM ReportingReview the steps to create new Required Installation Rights for Microsoft Extensionsorganizations. Dynamics CRM Server Microsoft Dynamics CRM Language PacksDescribe the management tasks for existing Supported Server Topologies Planning Overvieworganizations. Install Microsoft Dynamics CRM Server Describe the licensing model and clientDescribe how to add an existing organization Installation Troubleshooting access license types.database to the deployment. Post-Installation Tasks Provide an overview of the supportingReview Microsoft Dynamics CRM Server Install Microsoft Dynamics CRM Using technologies.management tasks. the Command Line Examine the role of the MicrosoftDescribe how to update the Microsoft Deploy Microsoft Dynamics CRM Online Dynamics CRM Server in a MicrosoftDynamics CRM web addresses. Describe the hardware and software Dynamics CRM deployment.Review Microsoft Dynamics CRM license requirements for the Microsoft SQL Describe the ways to access Microsoftinformation. Server. Dynamics CRM.Describe the Microsoft Dynamics CRM Identify the components that are installed Identify the differences between the twoEdition upgrade options. during Microsoft Dynamics CRM Server modes of Microsoft Dynamics CRM forExplore why the redeployment of Microsoft Setup. Office Outlook.Dynamics CRM is required. Review the options for creating the Review the options for managing emails.Examine Windows PowerShell for Microsoft Dynamics CRM Server website. Review the role of Microsoft Dynamicsperforming deployment commands. Review the rights required to install CRM Reporting Extensions.Base and Extension Table Merge Microsoft Dynamics CRM Server. Review the role of Microsoft DynamicsUpgrade Process Phases Install Microsoft Dynamics CRM Server. CRM Language Packs.Phase 1 – Prepare to Upgrade Review installation troubleshooting and Microsoft SQL Server RequirementsPhase 2 – Establish the Test Environment identify known issues. Active Directory RequirementsPhase 3 – Upgrade and Validate the Test Identify the tasks and configuration Components Installed During Server SetupEnvironment settings that are completed after the Microsoft Dynamics CRM WebsitePhase 4 – Upgrade and Validate the installation of Microsoft Dynamics CRM Required Installation Rights for MicrosoftProduction Deployment Server. Dynamics CRM ServerPerform an In-Place Upgrade of Microsoft Describe how to install Microsoft Supported Server TopologiesDynamics CRM 2011 Server Dynamics CRM using the command line. Install Microsoft Dynamics CRM ServerPerform a Migration Using the Same Describe how sample data can be added Installation TroubleshootingInstance of SQL Server to a Microsoft Dynamics CRM Post-Installation TasksPerform a Migration Using a New Instance implementation. Install Microsoft Dynamics CRM Using theof SQL Server Microsoft Dynamics CRM Reporting Command LineUpgrade the Microsoft Dynamics CRM 2011 Extensions Deploy Microsoft Dynamics CRM OnlineEmail Router Requirements for Microsoft Dynamics Describe the hardware and software


Plan the Upgrade of Microsoft Dynamics CRM Reporting Extensions requirements for the Microsoft SQL Server.CRM 2011 for Outlook Microsoft Dynamics CRM Report Identify the components that are installedUpgrade Microsoft Dynamics CRM 2011 for Authoring Extension during Microsoft Dynamics CRM ServerOutlook Install Microsoft Dynamics CRM Setup.Describe the base and extension table Reporting Extensions Review the options for creating themerge process Review when Microsoft Dynamics CRM Microsoft Dynamics CRM Server website.Review the high-level phases of an upgrade Reporting Extensions is required. Review the rights required to installprocess. Identify the requirements for installing Microsoft Dynamics CRM Server.Explain the need for a test environment. Microsoft Dynamic CRM Reporting Install Microsoft Dynamics CRM Server.Identify the need to validate an upgrade of a Extensions. Review installation troubleshooting andtest environment. Review when Microsoft Dynamics CRM identify known issues.Review the upgrade of the production Report Authoring Extension is required. Identify the tasks and configurationdeployment. Deployment Administrators settings that are completed after theDescribe an in-place upgrade of Microsoft Create a New Organization installation of Microsoft Dynamics CRMDynamics CRM. Manage Existing Organizations Server.Describe a migration upgrade of Microsoft Manage Servers Describe how to install Microsoft DynamicsDynamics CRM. Configure Access from the Internet CRM using the command line.Describe the upgrade of the Microsoft Update Web Addresses Describe how sample data can be addedDynamics CRM Email Router. View License Information to a Microsoft Dynamics CRMEmail Tracking and Correlation Upgrade the Microsoft Dynamics CRM implementation.Mailbox Monitoring Edition Microsoft Dynamics CRM ReportingSynchronization Methods Redeploy Microsoft Dynamics CRM ExtensionsEmail Address Approval Import Organizations Requirements for Microsoft DynamicsOverview of the Email Router Administer the Deployment Using CRM Reporting ExtensionsInstall the Email Router and Rule Windows PowerShell Microsoft Dynamics CRM Report AuthoringDeployment Wizard Review the steps to create new ExtensionConfigure the Email Router organizations. Install Microsoft Dynamics CRM ReportingSet Up a Forward Mailbox for the Email Describe the management tasks for ExtensionsRouter existing organizations. Review when Microsoft Dynamics CRMDeploy Inbox Rules Describe how to add an existing Reporting Extensions is required.Install the Email Router on Multiple organization database to the deployment. Identify the requirements for installingComputers Review Microsoft Dynamics CRM Server Microsoft Dynamic CRM ReportingTroubleshooting management tasks. Extensions.Overview of Server-Side Synchronization Describe how to update the Microsoft Review when Microsoft Dynamics CRMConfigure Server-Side Synchronization Dynamics CRM web addresses. Report Authoring Extension is required.Set Up a Forward Mailbox for Server-Side Review Microsoft Dynamics CRM license Deployment AdministratorsSynchronization information. Create a New OrganizationMigrate Email Router Settings Describe the Microsoft Dynamics CRM Manage Existing OrganizationsEmail Integration Service Role Edition upgrade options. Manage ServersTest Email Configuration Explore why the redeployment of Configure Access from the InternetSynchronize Appointments, Contacts, and Microsoft Dynamics CRM is required. Update Web AddressesTasks Examine Windows PowerShell for View License InformationExplain email tracking and correlation. performing deployment commands. Upgrade the Microsoft Dynamics CRMDiscover how mailboxes are monitored. Base and Extension Table Merge EditionDescribe the purpose of Microsoft Dynamics Upgrade Process Phases Redeploy Microsoft Dynamics CRMCRM mailbox records. Phase 1 – Prepare to Upgrade Import OrganizationsExamine the email synchronization options. Phase 2 – Establish the Test Administer the Deployment UsingReview the requirement to approve email Environment Windows PowerShelladdresses. Phase 3 – Upgrade and Validate the Test Review the steps to create newExplain the role of the Microsoft Dynamics Environment organizations.CRM Email Router. Phase 4 – Upgrade and Validate the Describe the management tasks forInstall the Microsoft Dynamics CRM Email Production Deployment existing organizations.Router. Perform an In-Place Upgrade of Microsoft Describe how to add an existingReview the Email Router configuration Dynamics CRM 2011 Server organization database to the deployment.options. Perform a Migration Using the Same Review Microsoft Dynamics CRM ServerCreate a forward mailbox. Instance of SQL Server management tasks.Review the purpose of deploying forwarding Perform a Migration Using a New Describe how to update the Microsoftrules. Instance of SQL Server Dynamics CRM web addresses.Review options for installing the Email Upgrade the Microsoft Dynamics CRM Review Microsoft Dynamics CRM licenseRouter on multiple computers. 2011 Email Router information.Review troubleshooting tips. Plan the Upgrade of Microsoft Dynamics Describe the Microsoft Dynamics CRMDescribe the role of Server-Side CRM 2011 for Outlook Edition upgrade options.Synchronization. Upgrade Microsoft Dynamics CRM 2011 Explore why the redeployment of MicrosoftConfigure Server-Side Synchronization. for Outlook Dynamics CRM is required.Test Server-Side Synchronization settings. Describe the base and extension table Examine Windows PowerShell forInstallation Requirements merge process performing deployment commands.


Deployment Methods Review the high-level phases of an Base and Extension Table MergeInstall Microsoft Dynamics CRM for Outlook upgrade process. Upgrade Process PhasesConfigure Microsoft Dynamics CRM for Explain the need for a test environment. Phase 1 – Prepare to UpgradeOutlook Identify the need to validate an upgrade Phase 2 – Establish the Test EnvironmentConfigure User Email Settings of a test environment. Phase 3 – Upgrade and Validate the TestInstall Microsoft Dynamics CRM for Outlook Review the upgrade of the production EnvironmentUsing the Command Line deployment. Phase 4 – Upgrade and Validate theUsing Microsoft Dynamics CRM for Outlook Describe an in-place upgrade of Microsoft Production Deploymentwith Offline Capability Dynamics CRM. Perform an In-Place Upgrade of MicrosoftInstall Microsoft Dynamics CRM for Outlook. Describe a migration upgrade of Dynamics CRM 2011 ServerIdentify the deployment methods for Microsoft Dynamics CRM. Perform a Migration Using the Sameinstalling Microsoft Dynamics CRM for Describe the upgrade of the Microsoft Instance of SQL ServerOutlook. Dynamics CRM Email Router. Perform a Migration Using a New InstanceInstall Microsoft Dynamics CRM for Outlook. Email Tracking and Correlation of SQL ServerConfigure Microsoft Dynamics CRM for Mailbox Monitoring Upgrade the Microsoft Dynamics CRMOutlook to connect to Microsoft Dynamics Synchronization Methods 2011 Email RouterCRM organizations. Email Address Approval Plan the Upgrade of Microsoft DynamicsConfigure user settings and options related Overview of the Email Router CRM 2011 for Outlookto emails. Install the Email Router and Rule Upgrade Microsoft Dynamics CRM 2011Install Microsoft Dynamics CRM for Outlook Deployment Wizard for Outlookusing the command line. Configure the Email Router Describe the base and extension tableReview how Microsoft Dynamics CRM for Set Up a Forward Mailbox for the Email merge processOutlook with offline capability works and how Router Review the high-level phases of anto configure the offline database. Deploy Inbox Rules upgrade process.Requirements for Configuring an Install the Email Router on Multiple Explain the need for a test environment.Internet-Facing Deployment Computers Identify the need to validate an upgrade ofCertificates Troubleshooting a test environment.Install Active Directory Federation Services Overview of Server-Side Synchronization Review the upgrade of the productionConfigure AD FS Configure Server-Side Synchronization deployment.Configure Claims-Based Authentication Set Up a Forward Mailbox for Server-Side Describe an in-place upgrade of MicrosoftConfigure an IFD Synchronization Dynamics CRM.Describe the requirements for configuring an Migrate Email Router Settings Describe a migration upgrade of MicrosoftIFD. Email Integration Service Role Dynamics CRM.Review the certificates required for an IFD. Test Email Configuration Describe the upgrade of the MicrosoftIdentify the steps to install Active Directory Synchronize Appointments, Contacts, Dynamics CRM Email Router.Federation Service. and Tasks Email Tracking and CorrelationReview the Active Directory Federation Explain email tracking and correlation. Mailbox MonitoringService configuration steps. Discover how mailboxes are monitored. Synchronization MethodsReview the steps to configure claims-based Describe the purpose of Microsoft Email Address Approvalauthentication in Microsoft Dynamics CRM. Dynamics CRM mailbox records. Overview of the Email RouterReview the steps to configure an IFD in Examine the email synchronization Install the Email Router and RuleMicrosoft Dynamics CRM. options. Deployment WizardManage System Jobs Review the requirement to approve email Configure the Email RouterDelete Records addresses. Set Up a Forward Mailbox for the EmailDisaster Recovery Explain the role of the Microsoft RouterManage SQL Databases Dynamics CRM Email Router. Deploy Inbox RulesTroubleshooting Install the Microsoft Dynamics CRM Install the Email Router on MultipleConfigure Tracing Email Router. ComputersUpdate Microsoft Dynamics CRM Review the Email Router configuration TroubleshootingManage Data Encryption options. Overview of Server-Side SynchronizationBest Practices Analyzer (BPA) Create a forward mailbox. Configure Server-Side SynchronizationVSS Writer Service for Microsoft Dynamics Review the purpose of deploying Set Up a Forward Mailbox for Server-SideCRM forwarding rules. SynchronizationMarketplace Review options for installing the Email Migrate Email Router SettingsExamine how to manage system jobs. Router on multiple computers. Email Integration Service RoleShow how to delete records using the Bulk Review troubleshooting tips. Test Email ConfigurationDelete Wizard. Describe the role of Server-Side Synchronize Appointments, Contacts, andDiscuss areas to consider for a disaster Synchronization. Tasksrecovery plan. Configure Server-Side Synchronization. Explain email tracking and correlation.Describe tasks in Microsoft SQL Server that Test Server-Side Synchronization Discover how mailboxes are monitored.can improve performance. settings. Describe the purpose of MicrosoftReview ways to troubleshoot and diagnose Installation Requirements Dynamics CRM mailbox records.problems and monitor performance. Deployment Methods Examine the email synchronizationExamine how to configure tracing. Install Microsoft Dynamics CRM for options.Describe how to update Microsoft Dynamics Outlook Review the requirement to approve emailCRM. Configure Microsoft Dynamics CRM for addresses.


Examine data encryption. Outlook Explain the role of the Microsoft DynamicsDescribe the Best Practices Analyzer. Configure User Email Settings CRM Email Router.Describe the VSS Writer Service for Install Microsoft Dynamics CRM for Install the Microsoft Dynamics CRM EmailMicrosoft Dynamics CRM. Outlook Using the Command Line Router.Examine the Microsoft Dynamics Using Microsoft Dynamics CRM for Review the Email Router configurationmarketplace. Outlook with Offline Capability options.Network Load Balancing Install Microsoft Dynamics CRM for Create a forward mailbox.Clustering Microsoft SQL Server Outlook. Review the purpose of deployingOther SQL Server High-Availability Solutions Identify the deployment methods for forwarding rules.High-Availability Options for Other installing Microsoft Dynamics CRM for Review options for installing the EmailSupporting Components Outlook. Router on multiple computers.

Install Microsoft Dynamics CRM for Review troubleshooting tips.Outlook. Describe the role of Server-Side

line Configure Microsoft Dynamics CRM for Synchronization.On-Premises Licensing Model Outlook to connect to Microsoft Configure Server-Side Synchronization.Online Licensing Model Dynamics CRM organizations. Test Server-Side Synchronization settings.Supporting Technologies Configure user settings and options Installation RequirementsMicrosoft Dynamics CRM Server related to emails. Deployment MethodsAccessing Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM for Office Outlook Outlook using the command line. OutlookManaging Emails Review how Microsoft Dynamics CRM for Configure Microsoft Dynamics CRM forMicrosoft Dynamics CRM Reporting Outlook with offline capability works and OutlookExtensions how to configure the offline database. Configure User Email SettingsMicrosoft Dynamics CRM Language Packs Requirements for Configuring an Install Microsoft Dynamics CRM forPlanning Overview Internet-Facing Deployment Outlook Using the Command LineDescribe the licensing model and client Certificates Using Microsoft Dynamics CRM foraccess license types. Install Active Directory Federation Outlook with Offline CapabilityProvide an overview of the supporting Services Install Microsoft Dynamics CRM fortechnologies. Configure AD FS Outlook.Examine the role of the Microsoft Dynamics Configure Claims-Based Authentication Identify the deployment methods forCRM Server in a Microsoft Dynamics CRM Configure an IFD installing Microsoft Dynamics CRM fordeployment. Describe the requirements for configuring Outlook.Describe the ways to access Microsoft an IFD. Install Microsoft Dynamics CRM forDynamics CRM. Review the certificates required for an Outlook.Identify the differences between the two IFD. Configure Microsoft Dynamics CRM formodes of Microsoft Dynamics CRM for Identify the steps to install Active Outlook to connect to Microsoft DynamicsOffice Outlook. Directory Federation Service. CRM organizations.Review the options for managing emails. Review the Active Directory Federation Configure user settings and options relatedReview the role of Microsoft Dynamics CRM Service configuration steps. to emails.Reporting Extensions. Review the steps to configure Install Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM claims-based authentication in Microsoft Outlook using the command line.Language Packs. Dynamics CRM. Review how Microsoft Dynamics CRM forMicrosoft SQL Server Requirements Review the steps to configure an IFD in Outlook with offline capability works andActive Directory Requirements Microsoft Dynamics CRM. how to configure the offline database.Components Installed During Server Setup Manage System Jobs Requirements for Configuring anMicrosoft Dynamics CRM Website Delete Records Internet-Facing DeploymentRequired Installation Rights for Microsoft Disaster Recovery CertificatesDynamics CRM Server Manage SQL Databases Install Active Directory Federation ServicesSupported Server Topologies Troubleshooting Configure AD FSInstall Microsoft Dynamics CRM Server Configure Tracing Configure Claims-Based AuthenticationInstallation Troubleshooting Update Microsoft Dynamics CRM Configure an IFDPost-Installation Tasks Manage Data Encryption Describe the requirements for configuringInstall Microsoft Dynamics CRM Using the Best Practices Analyzer (BPA) an IFD.Command Line VSS Writer Service for Microsoft Review the certificates required for an IFD.Deploy Microsoft Dynamics CRM Online Dynamics CRM Identify the steps to install Active DirectoryDescribe the hardware and software Marketplace Federation Service.requirements for the Microsoft SQL Server. Examine how to manage system jobs. Review the Active Directory FederationIdentify the components that are installed Show how to delete records using the Service configuration steps.during Microsoft Dynamics CRM Server Bulk Delete Wizard. Review the steps to configureSetup. Discuss areas to consider for a disaster claims-based authentication in MicrosoftReview the options for creating the Microsoft recovery plan. Dynamics CRM.Dynamics CRM Server website. Describe tasks in Microsoft SQL Server Review the steps to configure an IFD inReview the rights required to install that can improve performance. Microsoft Dynamics CRM.Microsoft Dynamics CRM Server. Review ways to troubleshoot and Manage System JobsInstall Microsoft Dynamics CRM Server. diagnose problems and monitor Delete RecordsReview installation troubleshooting and performance. Disaster Recovery


identify known issues. Examine how to configure tracing. Manage SQL DatabasesIdentify the tasks and configuration settings Describe how to update Microsoft Troubleshootingthat are completed after the installation of Dynamics CRM. Configure TracingMicrosoft Dynamics CRM Server. Examine data encryption. Update Microsoft Dynamics CRMDescribe how to install Microsoft Dynamics Describe the Best Practices Analyzer. Manage Data EncryptionCRM using the command line. Describe the VSS Writer Service for Best Practices Analyzer (BPA)Describe how sample data can be added to Microsoft Dynamics CRM. VSS Writer Service for Microsoft Dynamicsa Microsoft Dynamics CRM implementation. Examine the Microsoft Dynamics CRMMicrosoft Dynamics CRM Reporting marketplace. MarketplaceExtensions Network Load Balancing Examine how to manage system jobs.Requirements for Microsoft Dynamics CRM Clustering Microsoft SQL Server Show how to delete records using the BulkReporting Extensions Other SQL Server High-Availability Delete Wizard.Microsoft Dynamics CRM Report Authoring Solutions Discuss areas to consider for a disasterExtension High-Availability Options for Other recovery plan.Install Microsoft Dynamics CRM Reporting Supporting Components Describe tasks in Microsoft SQL ServerExtensions that can improve performance.Review when Microsoft Dynamics CRM Review ways to troubleshoot and diagnoseReporting Extensions is required. line problems and monitor performance.Identify the requirements for installing On-Premises Licensing Model Examine how to configure tracing.Microsoft Dynamic CRM Reporting Online Licensing Model Describe how to update MicrosoftExtensions. Supporting Technologies Dynamics CRM.Review when Microsoft Dynamics CRM Microsoft Dynamics CRM Server Examine data encryption.Report Authoring Extension is required. Accessing Microsoft Dynamics CRM Describe the Best Practices Analyzer.Deployment Administrators Microsoft Dynamics CRM for Office Describe the VSS Writer Service forCreate a New Organization Outlook Microsoft Dynamics CRM.Manage Existing Organizations Managing Emails Examine the Microsoft DynamicsManage Servers Microsoft Dynamics CRM Reporting marketplace.Configure Access from the Internet Extensions Network Load BalancingUpdate Web Addresses Microsoft Dynamics CRM Language Clustering Microsoft SQL ServerView License Information Packs Other SQL Server High-AvailabilityUpgrade the Microsoft Dynamics CRM Planning Overview SolutionsEdition Describe the licensing model and client High-Availability Options for OtherRedeploy Microsoft Dynamics CRM access license types. Supporting ComponentsImport Organizations Provide an overview of the supportingAdminister the Deployment Using Windows technologies.PowerShell Examine the role of the Microsoft lineReview the steps to create new Dynamics CRM Server in a Microsoft On-Premises Licensing Modelorganizations. Dynamics CRM deployment. Online Licensing ModelDescribe the management tasks for existing Describe the ways to access Microsoft Supporting Technologiesorganizations. Dynamics CRM. Microsoft Dynamics CRM ServerDescribe how to add an existing organization Identify the differences between the two Accessing Microsoft Dynamics CRMdatabase to the deployment. modes of Microsoft Dynamics CRM for Microsoft Dynamics CRM for OfficeReview Microsoft Dynamics CRM Server Office Outlook. Outlookmanagement tasks. Review the options for managing emails. Managing EmailsDescribe how to update the Microsoft Review the role of Microsoft Dynamics Microsoft Dynamics CRM ReportingDynamics CRM web addresses. CRM Reporting Extensions. ExtensionsReview Microsoft Dynamics CRM license Review the role of Microsoft Dynamics Microsoft Dynamics CRM Language Packsinformation. CRM Language Packs. Planning OverviewDescribe the Microsoft Dynamics CRM Microsoft SQL Server Requirements Describe the licensing model and clientEdition upgrade options. Active Directory Requirements access license types.Explore why the redeployment of Microsoft Components Installed During Server Provide an overview of the supportingDynamics CRM is required. Setup technologies.Examine Windows PowerShell for Microsoft Dynamics CRM Website Examine the role of the Microsoftperforming deployment commands. Required Installation Rights for Microsoft Dynamics CRM Server in a MicrosoftBase and Extension Table Merge Dynamics CRM Server Dynamics CRM deployment.Upgrade Process Phases Supported Server Topologies Describe the ways to access MicrosoftPhase 1 – Prepare to Upgrade Install Microsoft Dynamics CRM Server Dynamics CRM.Phase 2 – Establish the Test Environment Installation Troubleshooting Identify the differences between the twoPhase 3 – Upgrade and Validate the Test Post-Installation Tasks modes of Microsoft Dynamics CRM forEnvironment Install Microsoft Dynamics CRM Using Office Outlook.Phase 4 – Upgrade and Validate the the Command Line Review the options for managing emails.Production Deployment Deploy Microsoft Dynamics CRM Online Review the role of Microsoft DynamicsPerform an In-Place Upgrade of Microsoft Describe the hardware and software CRM Reporting Extensions.Dynamics CRM 2011 Server requirements for the Microsoft SQL Review the role of Microsoft DynamicsPerform a Migration Using the Same Server. CRM Language Packs.Instance of SQL Server Identify the components that are installed Microsoft SQL Server Requirements


Perform a Migration Using a New Instance during Microsoft Dynamics CRM Server Active Directory Requirementsof SQL Server Setup. Components Installed During Server SetupUpgrade the Microsoft Dynamics CRM 2011 Review the options for creating the Microsoft Dynamics CRM WebsiteEmail Router Microsoft Dynamics CRM Server website. Required Installation Rights for MicrosoftPlan the Upgrade of Microsoft Dynamics Review the rights required to install Dynamics CRM ServerCRM 2011 for Outlook Microsoft Dynamics CRM Server. Supported Server TopologiesUpgrade Microsoft Dynamics CRM 2011 for Install Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM ServerOutlook Review installation troubleshooting and Installation TroubleshootingDescribe the base and extension table identify known issues. Post-Installation Tasksmerge process Identify the tasks and configuration Install Microsoft Dynamics CRM Using theReview the high-level phases of an upgrade settings that are completed after the Command Lineprocess. installation of Microsoft Dynamics CRM Deploy Microsoft Dynamics CRM OnlineExplain the need for a test environment. Server. Describe the hardware and softwareIdentify the need to validate an upgrade of a Describe how to install Microsoft requirements for the Microsoft SQL Server.test environment. Dynamics CRM using the command line. Identify the components that are installedReview the upgrade of the production Describe how sample data can be added during Microsoft Dynamics CRM Serverdeployment. to a Microsoft Dynamics CRM Setup.Describe an in-place upgrade of Microsoft implementation. Review the options for creating theDynamics CRM. Microsoft Dynamics CRM Reporting Microsoft Dynamics CRM Server website.Describe a migration upgrade of Microsoft Extensions Review the rights required to installDynamics CRM. Requirements for Microsoft Dynamics Microsoft Dynamics CRM Server.Describe the upgrade of the Microsoft CRM Reporting Extensions Install Microsoft Dynamics CRM Server.Dynamics CRM Email Router. Microsoft Dynamics CRM Report Review installation troubleshooting andEmail Tracking and Correlation Authoring Extension identify known issues.Mailbox Monitoring Install Microsoft Dynamics CRM Identify the tasks and configurationSynchronization Methods Reporting Extensions settings that are completed after theEmail Address Approval Review when Microsoft Dynamics CRM installation of Microsoft Dynamics CRMOverview of the Email Router Reporting Extensions is required. Server.Install the Email Router and Rule Identify the requirements for installing Describe how to install Microsoft DynamicsDeployment Wizard Microsoft Dynamic CRM Reporting CRM using the command line.Configure the Email Router Extensions. Describe how sample data can be addedSet Up a Forward Mailbox for the Email Review when Microsoft Dynamics CRM to a Microsoft Dynamics CRMRouter Report Authoring Extension is required. implementation.Deploy Inbox Rules Deployment Administrators Microsoft Dynamics CRM ReportingInstall the Email Router on Multiple Create a New Organization ExtensionsComputers Manage Existing Organizations Requirements for Microsoft DynamicsTroubleshooting Manage Servers CRM Reporting ExtensionsOverview of Server-Side Synchronization Configure Access from the Internet Microsoft Dynamics CRM Report AuthoringConfigure Server-Side Synchronization Update Web Addresses ExtensionSet Up a Forward Mailbox for Server-Side View License Information Install Microsoft Dynamics CRM ReportingSynchronization Upgrade the Microsoft Dynamics CRM ExtensionsMigrate Email Router Settings Edition Review when Microsoft Dynamics CRMEmail Integration Service Role Redeploy Microsoft Dynamics CRM Reporting Extensions is required.Test Email Configuration Import Organizations Identify the requirements for installingSynchronize Appointments, Contacts, and Administer the Deployment Using Microsoft Dynamic CRM ReportingTasks Windows PowerShell Extensions.Explain email tracking and correlation. Review the steps to create new Review when Microsoft Dynamics CRMDiscover how mailboxes are monitored. organizations. Report Authoring Extension is required.Describe the purpose of Microsoft Dynamics Describe the management tasks for Deployment AdministratorsCRM mailbox records. existing organizations. Create a New OrganizationExamine the email synchronization options. Describe how to add an existing Manage Existing OrganizationsReview the requirement to approve email organization database to the deployment. Manage Serversaddresses. Review Microsoft Dynamics CRM Server Configure Access from the InternetExplain the role of the Microsoft Dynamics management tasks. Update Web AddressesCRM Email Router. Describe how to update the Microsoft View License InformationInstall the Microsoft Dynamics CRM Email Dynamics CRM web addresses. Upgrade the Microsoft Dynamics CRMRouter. Review Microsoft Dynamics CRM license EditionReview the Email Router configuration information. Redeploy Microsoft Dynamics CRMoptions. Describe the Microsoft Dynamics CRM Import OrganizationsCreate a forward mailbox. Edition upgrade options. Administer the Deployment UsingReview the purpose of deploying forwarding Explore why the redeployment of Windows PowerShellrules. Microsoft Dynamics CRM is required. Review the steps to create newReview options for installing the Email Examine Windows PowerShell for organizations.Router on multiple computers. performing deployment commands. Describe the management tasks forReview troubleshooting tips. Base and Extension Table Merge existing organizations.Describe the role of Server-Side Upgrade Process Phases Describe how to add an existing


Synchronization. Phase 1 – Prepare to Upgrade organization database to the deployment.Configure Server-Side Synchronization. Phase 2 – Establish the Test Review Microsoft Dynamics CRM ServerTest Server-Side Synchronization settings. Environment management tasks.Installation Requirements Phase 3 – Upgrade and Validate the Test Describe how to update the MicrosoftDeployment Methods Environment Dynamics CRM web addresses.Install Microsoft Dynamics CRM for Outlook Phase 4 – Upgrade and Validate the Review Microsoft Dynamics CRM licenseConfigure Microsoft Dynamics CRM for Production Deployment information.Outlook Perform an In-Place Upgrade of Microsoft Describe the Microsoft Dynamics CRMConfigure User Email Settings Dynamics CRM 2011 Server Edition upgrade options.Install Microsoft Dynamics CRM for Outlook Perform a Migration Using the Same Explore why the redeployment of MicrosoftUsing the Command Line Instance of SQL Server Dynamics CRM is required.Using Microsoft Dynamics CRM for Outlook Perform a Migration Using a New Examine Windows PowerShell forwith Offline Capability Instance of SQL Server performing deployment commands.Install Microsoft Dynamics CRM for Outlook. Upgrade the Microsoft Dynamics CRM Base and Extension Table MergeIdentify the deployment methods for 2011 Email Router Upgrade Process Phasesinstalling Microsoft Dynamics CRM for Plan the Upgrade of Microsoft Dynamics Phase 1 – Prepare to UpgradeOutlook. CRM 2011 for Outlook Phase 2 – Establish the Test EnvironmentInstall Microsoft Dynamics CRM for Outlook. Upgrade Microsoft Dynamics CRM 2011 Phase 3 – Upgrade and Validate the TestConfigure Microsoft Dynamics CRM for for Outlook EnvironmentOutlook to connect to Microsoft Dynamics Describe the base and extension table Phase 4 – Upgrade and Validate theCRM organizations. merge process Production DeploymentConfigure user settings and options related Review the high-level phases of an Perform an In-Place Upgrade of Microsoftto emails. upgrade process. Dynamics CRM 2011 ServerInstall Microsoft Dynamics CRM for Outlook Explain the need for a test environment. Perform a Migration Using the Sameusing the command line. Identify the need to validate an upgrade Instance of SQL ServerReview how Microsoft Dynamics CRM for of a test environment. Perform a Migration Using a New InstanceOutlook with offline capability works and how Review the upgrade of the production of SQL Serverto configure the offline database. deployment. Upgrade the Microsoft Dynamics CRMRequirements for Configuring an Describe an in-place upgrade of Microsoft 2011 Email RouterInternet-Facing Deployment Dynamics CRM. Plan the Upgrade of Microsoft DynamicsCertificates Describe a migration upgrade of CRM 2011 for OutlookInstall Active Directory Federation Services Microsoft Dynamics CRM. Upgrade Microsoft Dynamics CRM 2011Configure AD FS Describe the upgrade of the Microsoft for OutlookConfigure Claims-Based Authentication Dynamics CRM Email Router. Describe the base and extension tableConfigure an IFD Email Tracking and Correlation merge processDescribe the requirements for configuring an Mailbox Monitoring Review the high-level phases of anIFD. Synchronization Methods upgrade process.Review the certificates required for an IFD. Email Address Approval Explain the need for a test environment.Identify the steps to install Active Directory Overview of the Email Router Identify the need to validate an upgrade ofFederation Service. Install the Email Router and Rule a test environment.Review the Active Directory Federation Deployment Wizard Review the upgrade of the productionService configuration steps. Configure the Email Router deployment.Review the steps to configure claims-based Set Up a Forward Mailbox for the Email Describe an in-place upgrade of Microsoftauthentication in Microsoft Dynamics CRM. Router Dynamics CRM.Review the steps to configure an IFD in Deploy Inbox Rules Describe a migration upgrade of MicrosoftMicrosoft Dynamics CRM. Install the Email Router on Multiple Dynamics CRM.Manage System Jobs Computers Describe the upgrade of the MicrosoftDelete Records Troubleshooting Dynamics CRM Email Router.Disaster Recovery Overview of Server-Side Synchronization Email Tracking and CorrelationManage SQL Databases Configure Server-Side Synchronization Mailbox MonitoringTroubleshooting Set Up a Forward Mailbox for Server-Side Synchronization MethodsConfigure Tracing Synchronization Email Address ApprovalUpdate Microsoft Dynamics CRM Migrate Email Router Settings Overview of the Email RouterManage Data Encryption Email Integration Service Role Install the Email Router and RuleBest Practices Analyzer (BPA) Test Email Configuration Deployment WizardVSS Writer Service for Microsoft Dynamics Synchronize Appointments, Contacts, Configure the Email RouterCRM and Tasks Set Up a Forward Mailbox for the EmailMarketplace Explain email tracking and correlation. RouterExamine how to manage system jobs. Discover how mailboxes are monitored. Deploy Inbox RulesShow how to delete records using the Bulk Describe the purpose of Microsoft Install the Email Router on MultipleDelete Wizard. Dynamics CRM mailbox records. ComputersDiscuss areas to consider for a disaster Examine the email synchronization Troubleshootingrecovery plan. options. Overview of Server-Side SynchronizationDescribe tasks in Microsoft SQL Server that Review the requirement to approve email Configure Server-Side Synchronizationcan improve performance. addresses. Set Up a Forward Mailbox for Server-SideReview ways to troubleshoot and diagnose Explain the role of the Microsoft Synchronization


problems and monitor performance. Dynamics CRM Email Router. Migrate Email Router SettingsExamine how to configure tracing. Install the Microsoft Dynamics CRM Email Integration Service RoleDescribe how to update Microsoft Dynamics Email Router. Test Email ConfigurationCRM. Review the Email Router configuration Synchronize Appointments, Contacts, andExamine data encryption. options. TasksDescribe the Best Practices Analyzer. Create a forward mailbox. Explain email tracking and correlation.Describe the VSS Writer Service for Review the purpose of deploying Discover how mailboxes are monitored.Microsoft Dynamics CRM. forwarding rules. Describe the purpose of MicrosoftExamine the Microsoft Dynamics Review options for installing the Email Dynamics CRM mailbox records.marketplace. Router on multiple computers. Examine the email synchronizationNetwork Load Balancing Review troubleshooting tips. options.Clustering Microsoft SQL Server Describe the role of Server-Side Review the requirement to approve emailOther SQL Server High-Availability Solutions Synchronization. addresses.High-Availability Options for Other Configure Server-Side Synchronization. Explain the role of the Microsoft DynamicsSupporting Components Test Server-Side Synchronization CRM Email Router.

settings. Install the Microsoft Dynamics CRM EmailInstallation Requirements Router.

line Deployment Methods Review the Email Router configurationOn-Premises Licensing Model Install Microsoft Dynamics CRM for options.Online Licensing Model Outlook Create a forward mailbox.Supporting Technologies Configure Microsoft Dynamics CRM for Review the purpose of deployingMicrosoft Dynamics CRM Server Outlook forwarding rules.Accessing Microsoft Dynamics CRM Configure User Email Settings Review options for installing the EmailMicrosoft Dynamics CRM for Office Outlook Install Microsoft Dynamics CRM for Router on multiple computers.Managing Emails Outlook Using the Command Line Review troubleshooting tips.Microsoft Dynamics CRM Reporting Using Microsoft Dynamics CRM for Describe the role of Server-SideExtensions Outlook with Offline Capability Synchronization.Microsoft Dynamics CRM Language Packs Install Microsoft Dynamics CRM for Configure Server-Side Synchronization.Planning Overview Outlook. Test Server-Side Synchronization settings.Describe the licensing model and client Identify the deployment methods for Installation Requirementsaccess license types. installing Microsoft Dynamics CRM for Deployment MethodsProvide an overview of the supporting Outlook. Install Microsoft Dynamics CRM fortechnologies. Install Microsoft Dynamics CRM for OutlookExamine the role of the Microsoft Dynamics Outlook. Configure Microsoft Dynamics CRM forCRM Server in a Microsoft Dynamics CRM Configure Microsoft Dynamics CRM for Outlookdeployment. Outlook to connect to Microsoft Configure User Email SettingsDescribe the ways to access Microsoft Dynamics CRM organizations. Install Microsoft Dynamics CRM forDynamics CRM. Configure user settings and options Outlook Using the Command LineIdentify the differences between the two related to emails. Using Microsoft Dynamics CRM formodes of Microsoft Dynamics CRM for Install Microsoft Dynamics CRM for Outlook with Offline CapabilityOffice Outlook. Outlook using the command line. Install Microsoft Dynamics CRM forReview the options for managing emails. Review how Microsoft Dynamics CRM for Outlook.Review the role of Microsoft Dynamics CRM Outlook with offline capability works and Identify the deployment methods forReporting Extensions. how to configure the offline database. installing Microsoft Dynamics CRM forReview the role of Microsoft Dynamics CRM Requirements for Configuring an Outlook.Language Packs. Internet-Facing Deployment Install Microsoft Dynamics CRM forMicrosoft SQL Server Requirements Certificates Outlook.Active Directory Requirements Install Active Directory Federation Configure Microsoft Dynamics CRM forComponents Installed During Server Setup Services Outlook to connect to Microsoft DynamicsMicrosoft Dynamics CRM Website Configure AD FS CRM organizations.Required Installation Rights for Microsoft Configure Claims-Based Authentication Configure user settings and options relatedDynamics CRM Server Configure an IFD to emails.Supported Server Topologies Describe the requirements for configuring Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Server an IFD. Outlook using the command line.Installation Troubleshooting Review the certificates required for an Review how Microsoft Dynamics CRM forPost-Installation Tasks IFD. Outlook with offline capability works andInstall Microsoft Dynamics CRM Using the Identify the steps to install Active how to configure the offline database.Command Line Directory Federation Service. Requirements for Configuring anDeploy Microsoft Dynamics CRM Online Review the Active Directory Federation Internet-Facing DeploymentDescribe the hardware and software Service configuration steps. Certificatesrequirements for the Microsoft SQL Server. Review the steps to configure Install Active Directory Federation ServicesIdentify the components that are installed claims-based authentication in Microsoft Configure AD FSduring Microsoft Dynamics CRM Server Dynamics CRM. Configure Claims-Based AuthenticationSetup. Review the steps to configure an IFD in Configure an IFDReview the options for creating the Microsoft Microsoft Dynamics CRM. Describe the requirements for configuringDynamics CRM Server website. Manage System Jobs an IFD.


Review the rights required to install Delete Records Review the certificates required for an IFD.Microsoft Dynamics CRM Server. Disaster Recovery Identify the steps to install Active DirectoryInstall Microsoft Dynamics CRM Server. Manage SQL Databases Federation Service.Review installation troubleshooting and Troubleshooting Review the Active Directory Federationidentify known issues. Configure Tracing Service configuration steps.Identify the tasks and configuration settings Update Microsoft Dynamics CRM Review the steps to configurethat are completed after the installation of Manage Data Encryption claims-based authentication in MicrosoftMicrosoft Dynamics CRM Server. Best Practices Analyzer (BPA) Dynamics CRM.Describe how to install Microsoft Dynamics VSS Writer Service for Microsoft Review the steps to configure an IFD inCRM using the command line. Dynamics CRM Microsoft Dynamics CRM.Describe how sample data can be added to Marketplace Manage System Jobsa Microsoft Dynamics CRM implementation. Examine how to manage system jobs. Delete RecordsMicrosoft Dynamics CRM Reporting Show how to delete records using the Disaster RecoveryExtensions Bulk Delete Wizard. Manage SQL DatabasesRequirements for Microsoft Dynamics CRM Discuss areas to consider for a disaster TroubleshootingReporting Extensions recovery plan. Configure TracingMicrosoft Dynamics CRM Report Authoring Describe tasks in Microsoft SQL Server Update Microsoft Dynamics CRMExtension that can improve performance. Manage Data EncryptionInstall Microsoft Dynamics CRM Reporting Review ways to troubleshoot and Best Practices Analyzer (BPA)Extensions diagnose problems and monitor VSS Writer Service for Microsoft DynamicsReview when Microsoft Dynamics CRM performance. CRMReporting Extensions is required. Examine how to configure tracing. MarketplaceIdentify the requirements for installing Describe how to update Microsoft Examine how to manage system jobs.Microsoft Dynamic CRM Reporting Dynamics CRM. Show how to delete records using the BulkExtensions. Examine data encryption. Delete Wizard.Review when Microsoft Dynamics CRM Describe the Best Practices Analyzer. Discuss areas to consider for a disasterReport Authoring Extension is required. Describe the VSS Writer Service for recovery plan.Deployment Administrators Microsoft Dynamics CRM. Describe tasks in Microsoft SQL ServerCreate a New Organization Examine the Microsoft Dynamics that can improve performance.Manage Existing Organizations marketplace. Review ways to troubleshoot and diagnoseManage Servers Network Load Balancing problems and monitor performance.Configure Access from the Internet Clustering Microsoft SQL Server Examine how to configure tracing.Update Web Addresses Other SQL Server High-Availability Describe how to update MicrosoftView License Information Solutions Dynamics CRM.Upgrade the Microsoft Dynamics CRM High-Availability Options for Other Examine data encryption.Edition Supporting Components Describe the Best Practices Analyzer.Redeploy Microsoft Dynamics CRM Describe the VSS Writer Service forImport Organizations Microsoft Dynamics CRM.Administer the Deployment Using Windows line Examine the Microsoft DynamicsPowerShell On-Premises Licensing Model marketplace.Review the steps to create new Online Licensing Model Network Load Balancingorganizations. Supporting Technologies Clustering Microsoft SQL ServerDescribe the management tasks for existing Microsoft Dynamics CRM Server Other SQL Server High-Availabilityorganizations. Accessing Microsoft Dynamics CRM SolutionsDescribe how to add an existing organization Microsoft Dynamics CRM for Office High-Availability Options for Otherdatabase to the deployment. Outlook Supporting ComponentsReview Microsoft Dynamics CRM Server Managing Emailsmanagement tasks. Microsoft Dynamics CRM ReportingDescribe how to update the Microsoft Extensions lineDynamics CRM web addresses. Microsoft Dynamics CRM Language On-Premises Licensing ModelReview Microsoft Dynamics CRM license Packs Online Licensing Modelinformation. Planning Overview Supporting TechnologiesDescribe the Microsoft Dynamics CRM Describe the licensing model and client Microsoft Dynamics CRM ServerEdition upgrade options. access license types. Accessing Microsoft Dynamics CRMExplore why the redeployment of Microsoft Provide an overview of the supporting Microsoft Dynamics CRM for OfficeDynamics CRM is required. technologies. OutlookExamine Windows PowerShell for Examine the role of the Microsoft Managing Emailsperforming deployment commands. Dynamics CRM Server in a Microsoft Microsoft Dynamics CRM ReportingBase and Extension Table Merge Dynamics CRM deployment. ExtensionsUpgrade Process Phases Describe the ways to access Microsoft Microsoft Dynamics CRM Language PacksPhase 1 – Prepare to Upgrade Dynamics CRM. Planning OverviewPhase 2 – Establish the Test Environment Identify the differences between the two Describe the licensing model and clientPhase 3 – Upgrade and Validate the Test modes of Microsoft Dynamics CRM for access license types.Environment Office Outlook. Provide an overview of the supportingPhase 4 – Upgrade and Validate the Review the options for managing emails. technologies.Production Deployment Review the role of Microsoft Dynamics Examine the role of the Microsoft


Perform an In-Place Upgrade of Microsoft CRM Reporting Extensions. Dynamics CRM Server in a MicrosoftDynamics CRM 2011 Server Review the role of Microsoft Dynamics Dynamics CRM deployment.Perform a Migration Using the Same CRM Language Packs. Describe the ways to access MicrosoftInstance of SQL Server Microsoft SQL Server Requirements Dynamics CRM.Perform a Migration Using a New Instance Active Directory Requirements Identify the differences between the twoof SQL Server Components Installed During Server modes of Microsoft Dynamics CRM forUpgrade the Microsoft Dynamics CRM 2011 Setup Office Outlook.Email Router Microsoft Dynamics CRM Website Review the options for managing emails.Plan the Upgrade of Microsoft Dynamics Required Installation Rights for Microsoft Review the role of Microsoft DynamicsCRM 2011 for Outlook Dynamics CRM Server CRM Reporting Extensions.Upgrade Microsoft Dynamics CRM 2011 for Supported Server Topologies Review the role of Microsoft DynamicsOutlook Install Microsoft Dynamics CRM Server CRM Language Packs.Describe the base and extension table Installation Troubleshooting Microsoft SQL Server Requirementsmerge process Post-Installation Tasks Active Directory RequirementsReview the high-level phases of an upgrade Install Microsoft Dynamics CRM Using Components Installed During Server Setupprocess. the Command Line Microsoft Dynamics CRM WebsiteExplain the need for a test environment. Deploy Microsoft Dynamics CRM Online Required Installation Rights for MicrosoftIdentify the need to validate an upgrade of a Describe the hardware and software Dynamics CRM Servertest environment. requirements for the Microsoft SQL Supported Server TopologiesReview the upgrade of the production Server. Install Microsoft Dynamics CRM Serverdeployment. Identify the components that are installed Installation TroubleshootingDescribe an in-place upgrade of Microsoft during Microsoft Dynamics CRM Server Post-Installation TasksDynamics CRM. Setup. Install Microsoft Dynamics CRM Using theDescribe a migration upgrade of Microsoft Review the options for creating the Command LineDynamics CRM. Microsoft Dynamics CRM Server website. Deploy Microsoft Dynamics CRM OnlineDescribe the upgrade of the Microsoft Review the rights required to install Describe the hardware and softwareDynamics CRM Email Router. Microsoft Dynamics CRM Server. requirements for the Microsoft SQL Server.Email Tracking and Correlation Install Microsoft Dynamics CRM Server. Identify the components that are installedMailbox Monitoring Review installation troubleshooting and during Microsoft Dynamics CRM ServerSynchronization Methods identify known issues. Setup.Email Address Approval Identify the tasks and configuration Review the options for creating theOverview of the Email Router settings that are completed after the Microsoft Dynamics CRM Server website.Install the Email Router and Rule installation of Microsoft Dynamics CRM Review the rights required to installDeployment Wizard Server. Microsoft Dynamics CRM Server.Configure the Email Router Describe how to install Microsoft Install Microsoft Dynamics CRM Server.Set Up a Forward Mailbox for the Email Dynamics CRM using the command line. Review installation troubleshooting andRouter Describe how sample data can be added identify known issues.Deploy Inbox Rules to a Microsoft Dynamics CRM Identify the tasks and configurationInstall the Email Router on Multiple implementation. settings that are completed after theComputers Microsoft Dynamics CRM Reporting installation of Microsoft Dynamics CRMTroubleshooting Extensions Server.Overview of Server-Side Synchronization Requirements for Microsoft Dynamics Describe how to install Microsoft DynamicsConfigure Server-Side Synchronization CRM Reporting Extensions CRM using the command line.Set Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM Report Describe how sample data can be addedSynchronization Authoring Extension to a Microsoft Dynamics CRMMigrate Email Router Settings Install Microsoft Dynamics CRM implementation.Email Integration Service Role Reporting Extensions Microsoft Dynamics CRM ReportingTest Email Configuration Review when Microsoft Dynamics CRM ExtensionsSynchronize Appointments, Contacts, and Reporting Extensions is required. Requirements for Microsoft DynamicsTasks Identify the requirements for installing CRM Reporting ExtensionsExplain email tracking and correlation. Microsoft Dynamic CRM Reporting Microsoft Dynamics CRM Report AuthoringDiscover how mailboxes are monitored. Extensions. ExtensionDescribe the purpose of Microsoft Dynamics Review when Microsoft Dynamics CRM Install Microsoft Dynamics CRM ReportingCRM mailbox records. Report Authoring Extension is required. ExtensionsExamine the email synchronization options. Deployment Administrators Review when Microsoft Dynamics CRMReview the requirement to approve email Create a New Organization Reporting Extensions is required.addresses. Manage Existing Organizations Identify the requirements for installingExplain the role of the Microsoft Dynamics Manage Servers Microsoft Dynamic CRM ReportingCRM Email Router. Configure Access from the Internet Extensions.Install the Microsoft Dynamics CRM Email Update Web Addresses Review when Microsoft Dynamics CRMRouter. View License Information Report Authoring Extension is required.Review the Email Router configuration Upgrade the Microsoft Dynamics CRM Deployment Administratorsoptions. Edition Create a New OrganizationCreate a forward mailbox. Redeploy Microsoft Dynamics CRM Manage Existing OrganizationsReview the purpose of deploying forwarding Import Organizations Manage Serversrules. Administer the Deployment Using Configure Access from the Internet


Review options for installing the Email Windows PowerShell Update Web AddressesRouter on multiple computers. Review the steps to create new View License InformationReview troubleshooting tips. organizations. Upgrade the Microsoft Dynamics CRMDescribe the role of Server-Side Describe the management tasks for EditionSynchronization. existing organizations. Redeploy Microsoft Dynamics CRMConfigure Server-Side Synchronization. Describe how to add an existing Import OrganizationsTest Server-Side Synchronization settings. organization database to the deployment. Administer the Deployment UsingInstallation Requirements Review Microsoft Dynamics CRM Server Windows PowerShellDeployment Methods management tasks. Review the steps to create newInstall Microsoft Dynamics CRM for Outlook Describe how to update the Microsoft organizations.Configure Microsoft Dynamics CRM for Dynamics CRM web addresses. Describe the management tasks forOutlook Review Microsoft Dynamics CRM license existing organizations.Configure User Email Settings information. Describe how to add an existingInstall Microsoft Dynamics CRM for Outlook Describe the Microsoft Dynamics CRM organization database to the deployment.Using the Command Line Edition upgrade options. Review Microsoft Dynamics CRM ServerUsing Microsoft Dynamics CRM for Outlook Explore why the redeployment of management tasks.with Offline Capability Microsoft Dynamics CRM is required. Describe how to update the MicrosoftInstall Microsoft Dynamics CRM for Outlook. Examine Windows PowerShell for Dynamics CRM web addresses.Identify the deployment methods for performing deployment commands. Review Microsoft Dynamics CRM licenseinstalling Microsoft Dynamics CRM for Base and Extension Table Merge information.Outlook. Upgrade Process Phases Describe the Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook. Phase 1 – Prepare to Upgrade Edition upgrade options.Configure Microsoft Dynamics CRM for Phase 2 – Establish the Test Explore why the redeployment of MicrosoftOutlook to connect to Microsoft Dynamics Environment Dynamics CRM is required.CRM organizations. Phase 3 – Upgrade and Validate the Test Examine Windows PowerShell forConfigure user settings and options related Environment performing deployment commands.to emails. Phase 4 – Upgrade and Validate the Base and Extension Table MergeInstall Microsoft Dynamics CRM for Outlook Production Deployment Upgrade Process Phasesusing the command line. Perform an In-Place Upgrade of Microsoft Phase 1 – Prepare to UpgradeReview how Microsoft Dynamics CRM for Dynamics CRM 2011 Server Phase 2 – Establish the Test EnvironmentOutlook with offline capability works and how Perform a Migration Using the Same Phase 3 – Upgrade and Validate the Testto configure the offline database. Instance of SQL Server EnvironmentRequirements for Configuring an Perform a Migration Using a New Phase 4 – Upgrade and Validate theInternet-Facing Deployment Instance of SQL Server Production DeploymentCertificates Upgrade the Microsoft Dynamics CRM Perform an In-Place Upgrade of MicrosoftInstall Active Directory Federation Services 2011 Email Router Dynamics CRM 2011 ServerConfigure AD FS Plan the Upgrade of Microsoft Dynamics Perform a Migration Using the SameConfigure Claims-Based Authentication CRM 2011 for Outlook Instance of SQL ServerConfigure an IFD Upgrade Microsoft Dynamics CRM 2011 Perform a Migration Using a New InstanceDescribe the requirements for configuring an for Outlook of SQL ServerIFD. Describe the base and extension table Upgrade the Microsoft Dynamics CRMReview the certificates required for an IFD. merge process 2011 Email RouterIdentify the steps to install Active Directory Review the high-level phases of an Plan the Upgrade of Microsoft DynamicsFederation Service. upgrade process. CRM 2011 for OutlookReview the Active Directory Federation Explain the need for a test environment. Upgrade Microsoft Dynamics CRM 2011Service configuration steps. Identify the need to validate an upgrade for OutlookReview the steps to configure claims-based of a test environment. Describe the base and extension tableauthentication in Microsoft Dynamics CRM. Review the upgrade of the production merge processReview the steps to configure an IFD in deployment. Review the high-level phases of anMicrosoft Dynamics CRM. Describe an in-place upgrade of Microsoft upgrade process.Manage System Jobs Dynamics CRM. Explain the need for a test environment.Delete Records Describe a migration upgrade of Identify the need to validate an upgrade ofDisaster Recovery Microsoft Dynamics CRM. a test environment.Manage SQL Databases Describe the upgrade of the Microsoft Review the upgrade of the productionTroubleshooting Dynamics CRM Email Router. deployment.Configure Tracing Email Tracking and Correlation Describe an in-place upgrade of MicrosoftUpdate Microsoft Dynamics CRM Mailbox Monitoring Dynamics CRM.Manage Data Encryption Synchronization Methods Describe a migration upgrade of MicrosoftBest Practices Analyzer (BPA) Email Address Approval Dynamics CRM.VSS Writer Service for Microsoft Dynamics Overview of the Email Router Describe the upgrade of the MicrosoftCRM Install the Email Router and Rule Dynamics CRM Email Router.Marketplace Deployment Wizard Email Tracking and CorrelationExamine how to manage system jobs. Configure the Email Router Mailbox MonitoringShow how to delete records using the Bulk Set Up a Forward Mailbox for the Email Synchronization MethodsDelete Wizard. Router Email Address ApprovalDiscuss areas to consider for a disaster Deploy Inbox Rules Overview of the Email Router


recovery plan. Install the Email Router on Multiple Install the Email Router and RuleDescribe tasks in Microsoft SQL Server that Computers Deployment Wizardcan improve performance. Troubleshooting Configure the Email RouterReview ways to troubleshoot and diagnose Overview of Server-Side Synchronization Set Up a Forward Mailbox for the Emailproblems and monitor performance. Configure Server-Side Synchronization RouterExamine how to configure tracing. Set Up a Forward Mailbox for Server-Side Deploy Inbox RulesDescribe how to update Microsoft Dynamics Synchronization Install the Email Router on MultipleCRM. Migrate Email Router Settings ComputersExamine data encryption. Email Integration Service Role TroubleshootingDescribe the Best Practices Analyzer. Test Email Configuration Overview of Server-Side SynchronizationDescribe the VSS Writer Service for Synchronize Appointments, Contacts, Configure Server-Side SynchronizationMicrosoft Dynamics CRM. and Tasks Set Up a Forward Mailbox for Server-SideExamine the Microsoft Dynamics Explain email tracking and correlation. Synchronizationmarketplace. Discover how mailboxes are monitored. Migrate Email Router SettingsNetwork Load Balancing Describe the purpose of Microsoft Email Integration Service RoleClustering Microsoft SQL Server Dynamics CRM mailbox records. Test Email ConfigurationOther SQL Server High-Availability Solutions Examine the email synchronization Synchronize Appointments, Contacts, andHigh-Availability Options for Other options. TasksSupporting Components Review the requirement to approve email Explain email tracking and correlation.

addresses. Discover how mailboxes are monitored.Explain the role of the Microsoft Describe the purpose of Microsoft

line Dynamics CRM Email Router. Dynamics CRM mailbox records.On-Premises Licensing Model Install the Microsoft Dynamics CRM Examine the email synchronizationOnline Licensing Model Email Router. options.Supporting Technologies Review the Email Router configuration Review the requirement to approve emailMicrosoft Dynamics CRM Server options. addresses.Accessing Microsoft Dynamics CRM Create a forward mailbox. Explain the role of the Microsoft DynamicsMicrosoft Dynamics CRM for Office Outlook Review the purpose of deploying CRM Email Router.Managing Emails forwarding rules. Install the Microsoft Dynamics CRM EmailMicrosoft Dynamics CRM Reporting Review options for installing the Email Router.Extensions Router on multiple computers. Review the Email Router configurationMicrosoft Dynamics CRM Language Packs Review troubleshooting tips. options.Planning Overview Describe the role of Server-Side Create a forward mailbox.Describe the licensing model and client Synchronization. Review the purpose of deployingaccess license types. Configure Server-Side Synchronization. forwarding rules.Provide an overview of the supporting Test Server-Side Synchronization Review options for installing the Emailtechnologies. settings. Router on multiple computers.Examine the role of the Microsoft Dynamics Installation Requirements Review troubleshooting tips.CRM Server in a Microsoft Dynamics CRM Deployment Methods Describe the role of Server-Sidedeployment. Install Microsoft Dynamics CRM for Synchronization.Describe the ways to access Microsoft Outlook Configure Server-Side Synchronization.Dynamics CRM. Configure Microsoft Dynamics CRM for Test Server-Side Synchronization settings.Identify the differences between the two Outlook Installation Requirementsmodes of Microsoft Dynamics CRM for Configure User Email Settings Deployment MethodsOffice Outlook. Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forReview the options for managing emails. Outlook Using the Command Line OutlookReview the role of Microsoft Dynamics CRM Using Microsoft Dynamics CRM for Configure Microsoft Dynamics CRM forReporting Extensions. Outlook with Offline Capability OutlookReview the role of Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Configure User Email SettingsLanguage Packs. Outlook. Install Microsoft Dynamics CRM forMicrosoft SQL Server Requirements Identify the deployment methods for Outlook Using the Command LineActive Directory Requirements installing Microsoft Dynamics CRM for Using Microsoft Dynamics CRM forComponents Installed During Server Setup Outlook. Outlook with Offline CapabilityMicrosoft Dynamics CRM Website Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forRequired Installation Rights for Microsoft Outlook. Outlook.Dynamics CRM Server Configure Microsoft Dynamics CRM for Identify the deployment methods forSupported Server Topologies Outlook to connect to Microsoft installing Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Server Dynamics CRM organizations. Outlook.Installation Troubleshooting Configure user settings and options Install Microsoft Dynamics CRM forPost-Installation Tasks related to emails. Outlook.Install Microsoft Dynamics CRM Using the Install Microsoft Dynamics CRM for Configure Microsoft Dynamics CRM forCommand Line Outlook using the command line. Outlook to connect to Microsoft DynamicsDeploy Microsoft Dynamics CRM Online Review how Microsoft Dynamics CRM for CRM organizations.Describe the hardware and software Outlook with offline capability works and Configure user settings and options relatedrequirements for the Microsoft SQL Server. how to configure the offline database. to emails.Identify the components that are installed Requirements for Configuring an Install Microsoft Dynamics CRM for


during Microsoft Dynamics CRM Server Internet-Facing Deployment Outlook using the command line.Setup. Certificates Review how Microsoft Dynamics CRM forReview the options for creating the Microsoft Install Active Directory Federation Outlook with offline capability works andDynamics CRM Server website. Services how to configure the offline database.Review the rights required to install Configure AD FS Requirements for Configuring anMicrosoft Dynamics CRM Server. Configure Claims-Based Authentication Internet-Facing DeploymentInstall Microsoft Dynamics CRM Server. Configure an IFD CertificatesReview installation troubleshooting and Describe the requirements for configuring Install Active Directory Federation Servicesidentify known issues. an IFD. Configure AD FSIdentify the tasks and configuration settings Review the certificates required for an Configure Claims-Based Authenticationthat are completed after the installation of IFD. Configure an IFDMicrosoft Dynamics CRM Server. Identify the steps to install Active Describe the requirements for configuringDescribe how to install Microsoft Dynamics Directory Federation Service. an IFD.CRM using the command line. Review the Active Directory Federation Review the certificates required for an IFD.Describe how sample data can be added to Service configuration steps. Identify the steps to install Active Directorya Microsoft Dynamics CRM implementation. Review the steps to configure Federation Service.Microsoft Dynamics CRM Reporting claims-based authentication in Microsoft Review the Active Directory FederationExtensions Dynamics CRM. Service configuration steps.Requirements for Microsoft Dynamics CRM Review the steps to configure an IFD in Review the steps to configureReporting Extensions Microsoft Dynamics CRM. claims-based authentication in MicrosoftMicrosoft Dynamics CRM Report Authoring Manage System Jobs Dynamics CRM.Extension Delete Records Review the steps to configure an IFD inInstall Microsoft Dynamics CRM Reporting Disaster Recovery Microsoft Dynamics CRM.Extensions Manage SQL Databases Manage System JobsReview when Microsoft Dynamics CRM Troubleshooting Delete RecordsReporting Extensions is required. Configure Tracing Disaster RecoveryIdentify the requirements for installing Update Microsoft Dynamics CRM Manage SQL DatabasesMicrosoft Dynamic CRM Reporting Manage Data Encryption TroubleshootingExtensions. Best Practices Analyzer (BPA) Configure TracingReview when Microsoft Dynamics CRM VSS Writer Service for Microsoft Update Microsoft Dynamics CRMReport Authoring Extension is required. Dynamics CRM Manage Data EncryptionDeployment Administrators Marketplace Best Practices Analyzer (BPA)Create a New Organization Examine how to manage system jobs. VSS Writer Service for Microsoft DynamicsManage Existing Organizations Show how to delete records using the CRMManage Servers Bulk Delete Wizard. MarketplaceConfigure Access from the Internet Discuss areas to consider for a disaster Examine how to manage system jobs.Update Web Addresses recovery plan. Show how to delete records using the BulkView License Information Describe tasks in Microsoft SQL Server Delete Wizard.Upgrade the Microsoft Dynamics CRM that can improve performance. Discuss areas to consider for a disasterEdition Review ways to troubleshoot and recovery plan.Redeploy Microsoft Dynamics CRM diagnose problems and monitor Describe tasks in Microsoft SQL ServerImport Organizations performance. that can improve performance.Administer the Deployment Using Windows Examine how to configure tracing. Review ways to troubleshoot and diagnosePowerShell Describe how to update Microsoft problems and monitor performance.Review the steps to create new Dynamics CRM. Examine how to configure tracing.organizations. Examine data encryption. Describe how to update MicrosoftDescribe the management tasks for existing Describe the Best Practices Analyzer. Dynamics CRM.organizations. Describe the VSS Writer Service for Examine data encryption.Describe how to add an existing organization Microsoft Dynamics CRM. Describe the Best Practices Analyzer.database to the deployment. Examine the Microsoft Dynamics Describe the VSS Writer Service forReview Microsoft Dynamics CRM Server marketplace. Microsoft Dynamics CRM.management tasks. Network Load Balancing Examine the Microsoft DynamicsDescribe how to update the Microsoft Clustering Microsoft SQL Server marketplace.Dynamics CRM web addresses. Other SQL Server High-Availability Network Load BalancingReview Microsoft Dynamics CRM license Solutions Clustering Microsoft SQL Serverinformation. High-Availability Options for Other Other SQL Server High-AvailabilityDescribe the Microsoft Dynamics CRM Supporting Components SolutionsEdition upgrade options. High-Availability Options for OtherExplore why the redeployment of Microsoft Supporting ComponentsDynamics CRM is required. lineExamine Windows PowerShell for On-Premises Licensing Model Lab : Configure Tracingperforming deployment commands. Online Licensing Model lineBase and Extension Table Merge Supporting TechnologiesUpgrade Process Phases Microsoft Dynamics CRM Server After completing this module, students will bePhase 1 – Prepare to Upgrade Accessing Microsoft Dynamics CRM able to:Phase 2 – Establish the Test Environment Microsoft Dynamics CRM for Office line


Phase 3 – Upgrade and Validate the Test Outlook Describe the Microsoft Dynamics CRMEnvironment Managing Emails offerings.Phase 4 – Upgrade and Validate the Microsoft Dynamics CRM Reporting Describe the hardware and softwareProduction Deployment Extensions requirements for the Microsoft DynamicsPerform an In-Place Upgrade of Microsoft Microsoft Dynamics CRM Language CRM Server.Dynamics CRM 2011 Server Packs Examine the two types of ReportingPerform a Migration Using the Same Planning Overview Services reports.Instance of SQL Server Describe the licensing model and client Describe the Deployment Manager and thePerform a Migration Using a New Instance access license types. role of deployment administrators.of SQL Server Provide an overview of the supporting Identify considerations before starting anUpgrade the Microsoft Dynamics CRM 2011 technologies. upgrade.Email Router Examine the role of the Microsoft Describe the email processing options inPlan the Upgrade of Microsoft Dynamics Dynamics CRM Server in a Microsoft Microsoft Dynamics CRM.CRM 2011 for Outlook Dynamics CRM deployment. Review the hardware and softwareUpgrade Microsoft Dynamics CRM 2011 for Describe the ways to access Microsoft requirements for Microsoft Dynamics CRMOutlook Dynamics CRM. for Outlook.Describe the base and extension table Identify the differences between the two Provide a background to claims-basedmerge process modes of Microsoft Dynamics CRM for authentication.Review the high-level phases of an upgrade Office Outlook. Describe how to change Microsoftprocess. Review the options for managing emails. Dynamics CRM service accounts.Explain the need for a test environment. Review the role of Microsoft DynamicsIdentify the need to validate an upgrade of a CRM Reporting Extensions.test environment. Review the role of Microsoft Dynamics lineReview the upgrade of the production CRM Language Packs. On-Premises Licensing Modeldeployment. Microsoft SQL Server Requirements Online Licensing ModelDescribe an in-place upgrade of Microsoft Active Directory Requirements Supporting TechnologiesDynamics CRM. Components Installed During Server Microsoft Dynamics CRM ServerDescribe a migration upgrade of Microsoft Setup Accessing Microsoft Dynamics CRMDynamics CRM. Microsoft Dynamics CRM Website Microsoft Dynamics CRM for OfficeDescribe the upgrade of the Microsoft Required Installation Rights for Microsoft OutlookDynamics CRM Email Router. Dynamics CRM Server Managing EmailsEmail Tracking and Correlation Supported Server Topologies Microsoft Dynamics CRM ReportingMailbox Monitoring Install Microsoft Dynamics CRM Server ExtensionsSynchronization Methods Installation Troubleshooting Microsoft Dynamics CRM Language PacksEmail Address Approval Post-Installation Tasks Planning OverviewOverview of the Email Router Install Microsoft Dynamics CRM Using Describe the licensing model and clientInstall the Email Router and Rule the Command Line access license types.Deployment Wizard Deploy Microsoft Dynamics CRM Online Provide an overview of the supportingConfigure the Email Router Describe the hardware and software technologies.Set Up a Forward Mailbox for the Email requirements for the Microsoft SQL Examine the role of the MicrosoftRouter Server. Dynamics CRM Server in a MicrosoftDeploy Inbox Rules Identify the components that are installed Dynamics CRM deployment.Install the Email Router on Multiple during Microsoft Dynamics CRM Server Describe the ways to access MicrosoftComputers Setup. Dynamics CRM.Troubleshooting Review the options for creating the Identify the differences between the twoOverview of Server-Side Synchronization Microsoft Dynamics CRM Server website. modes of Microsoft Dynamics CRM forConfigure Server-Side Synchronization Review the rights required to install Office Outlook.Set Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM Server. Review the options for managing emails.Synchronization Install Microsoft Dynamics CRM Server. Review the role of Microsoft DynamicsMigrate Email Router Settings Review installation troubleshooting and CRM Reporting Extensions.Email Integration Service Role identify known issues. Review the role of Microsoft DynamicsTest Email Configuration Identify the tasks and configuration CRM Language Packs.Synchronize Appointments, Contacts, and settings that are completed after the Microsoft SQL Server RequirementsTasks installation of Microsoft Dynamics CRM Active Directory RequirementsExplain email tracking and correlation. Server. Components Installed During Server SetupDiscover how mailboxes are monitored. Describe how to install Microsoft Microsoft Dynamics CRM WebsiteDescribe the purpose of Microsoft Dynamics Dynamics CRM using the command line. Required Installation Rights for MicrosoftCRM mailbox records. Describe how sample data can be added Dynamics CRM ServerExamine the email synchronization options. to a Microsoft Dynamics CRM Supported Server TopologiesReview the requirement to approve email implementation. Install Microsoft Dynamics CRM Serveraddresses. Microsoft Dynamics CRM Reporting Installation TroubleshootingExplain the role of the Microsoft Dynamics Extensions Post-Installation TasksCRM Email Router. Requirements for Microsoft Dynamics Install Microsoft Dynamics CRM Using theInstall the Microsoft Dynamics CRM Email CRM Reporting Extensions Command LineRouter. Microsoft Dynamics CRM Report Deploy Microsoft Dynamics CRM OnlineReview the Email Router configuration Authoring Extension Describe the hardware and software


options. Install Microsoft Dynamics CRM requirements for the Microsoft SQL Server.Create a forward mailbox. Reporting Extensions Identify the components that are installedReview the purpose of deploying forwarding Review when Microsoft Dynamics CRM during Microsoft Dynamics CRM Serverrules. Reporting Extensions is required. Setup.Review options for installing the Email Identify the requirements for installing Review the options for creating theRouter on multiple computers. Microsoft Dynamic CRM Reporting Microsoft Dynamics CRM Server website.Review troubleshooting tips. Extensions. Review the rights required to installDescribe the role of Server-Side Review when Microsoft Dynamics CRM Microsoft Dynamics CRM Server.Synchronization. Report Authoring Extension is required. Install Microsoft Dynamics CRM Server.Configure Server-Side Synchronization. Deployment Administrators Review installation troubleshooting andTest Server-Side Synchronization settings. Create a New Organization identify known issues.Installation Requirements Manage Existing Organizations Identify the tasks and configurationDeployment Methods Manage Servers settings that are completed after theInstall Microsoft Dynamics CRM for Outlook Configure Access from the Internet installation of Microsoft Dynamics CRMConfigure Microsoft Dynamics CRM for Update Web Addresses Server.Outlook View License Information Describe how to install Microsoft DynamicsConfigure User Email Settings Upgrade the Microsoft Dynamics CRM CRM using the command line.Install Microsoft Dynamics CRM for Outlook Edition Describe how sample data can be addedUsing the Command Line Redeploy Microsoft Dynamics CRM to a Microsoft Dynamics CRMUsing Microsoft Dynamics CRM for Outlook Import Organizations implementation.with Offline Capability Administer the Deployment Using Microsoft Dynamics CRM ReportingInstall Microsoft Dynamics CRM for Outlook. Windows PowerShell ExtensionsIdentify the deployment methods for Review the steps to create new Requirements for Microsoft Dynamicsinstalling Microsoft Dynamics CRM for organizations. CRM Reporting ExtensionsOutlook. Describe the management tasks for Microsoft Dynamics CRM Report AuthoringInstall Microsoft Dynamics CRM for Outlook. existing organizations. ExtensionConfigure Microsoft Dynamics CRM for Describe how to add an existing Install Microsoft Dynamics CRM ReportingOutlook to connect to Microsoft Dynamics organization database to the deployment. ExtensionsCRM organizations. Review Microsoft Dynamics CRM Server Review when Microsoft Dynamics CRMConfigure user settings and options related management tasks. Reporting Extensions is required.to emails. Describe how to update the Microsoft Identify the requirements for installingInstall Microsoft Dynamics CRM for Outlook Dynamics CRM web addresses. Microsoft Dynamic CRM Reportingusing the command line. Review Microsoft Dynamics CRM license Extensions.Review how Microsoft Dynamics CRM for information. Review when Microsoft Dynamics CRMOutlook with offline capability works and how Describe the Microsoft Dynamics CRM Report Authoring Extension is required.to configure the offline database. Edition upgrade options. Deployment AdministratorsRequirements for Configuring an Explore why the redeployment of Create a New OrganizationInternet-Facing Deployment Microsoft Dynamics CRM is required. Manage Existing OrganizationsCertificates Examine Windows PowerShell for Manage ServersInstall Active Directory Federation Services performing deployment commands. Configure Access from the InternetConfigure AD FS Base and Extension Table Merge Update Web AddressesConfigure Claims-Based Authentication Upgrade Process Phases View License InformationConfigure an IFD Phase 1 – Prepare to Upgrade Upgrade the Microsoft Dynamics CRMDescribe the requirements for configuring an Phase 2 – Establish the Test EditionIFD. Environment Redeploy Microsoft Dynamics CRMReview the certificates required for an IFD. Phase 3 – Upgrade and Validate the Test Import OrganizationsIdentify the steps to install Active Directory Environment Administer the Deployment UsingFederation Service. Phase 4 – Upgrade and Validate the Windows PowerShellReview the Active Directory Federation Production Deployment Review the steps to create newService configuration steps. Perform an In-Place Upgrade of Microsoft organizations.Review the steps to configure claims-based Dynamics CRM 2011 Server Describe the management tasks forauthentication in Microsoft Dynamics CRM. Perform a Migration Using the Same existing organizations.Review the steps to configure an IFD in Instance of SQL Server Describe how to add an existingMicrosoft Dynamics CRM. Perform a Migration Using a New organization database to the deployment.Manage System Jobs Instance of SQL Server Review Microsoft Dynamics CRM ServerDelete Records Upgrade the Microsoft Dynamics CRM management tasks.Disaster Recovery 2011 Email Router Describe how to update the MicrosoftManage SQL Databases Plan the Upgrade of Microsoft Dynamics Dynamics CRM web addresses.Troubleshooting CRM 2011 for Outlook Review Microsoft Dynamics CRM licenseConfigure Tracing Upgrade Microsoft Dynamics CRM 2011 information.Update Microsoft Dynamics CRM for Outlook Describe the Microsoft Dynamics CRMManage Data Encryption Describe the base and extension table Edition upgrade options.Best Practices Analyzer (BPA) merge process Explore why the redeployment of MicrosoftVSS Writer Service for Microsoft Dynamics Review the high-level phases of an Dynamics CRM is required.CRM upgrade process. Examine Windows PowerShell forMarketplace Explain the need for a test environment. performing deployment commands.


Examine how to manage system jobs. Identify the need to validate an upgrade Base and Extension Table MergeShow how to delete records using the Bulk of a test environment. Upgrade Process PhasesDelete Wizard. Review the upgrade of the production Phase 1 – Prepare to UpgradeDiscuss areas to consider for a disaster deployment. Phase 2 – Establish the Test Environmentrecovery plan. Describe an in-place upgrade of Microsoft Phase 3 – Upgrade and Validate the TestDescribe tasks in Microsoft SQL Server that Dynamics CRM. Environmentcan improve performance. Describe a migration upgrade of Phase 4 – Upgrade and Validate theReview ways to troubleshoot and diagnose Microsoft Dynamics CRM. Production Deploymentproblems and monitor performance. Describe the upgrade of the Microsoft Perform an In-Place Upgrade of MicrosoftExamine how to configure tracing. Dynamics CRM Email Router. Dynamics CRM 2011 ServerDescribe how to update Microsoft Dynamics Email Tracking and Correlation Perform a Migration Using the SameCRM. Mailbox Monitoring Instance of SQL ServerExamine data encryption. Synchronization Methods Perform a Migration Using a New InstanceDescribe the Best Practices Analyzer. Email Address Approval of SQL ServerDescribe the VSS Writer Service for Overview of the Email Router Upgrade the Microsoft Dynamics CRMMicrosoft Dynamics CRM. Install the Email Router and Rule 2011 Email RouterExamine the Microsoft Dynamics Deployment Wizard Plan the Upgrade of Microsoft Dynamicsmarketplace. Configure the Email Router CRM 2011 for OutlookNetwork Load Balancing Set Up a Forward Mailbox for the Email Upgrade Microsoft Dynamics CRM 2011Clustering Microsoft SQL Server Router for OutlookOther SQL Server High-Availability Solutions Deploy Inbox Rules Describe the base and extension tableHigh-Availability Options for Other Install the Email Router on Multiple merge processSupporting Components Computers Review the high-level phases of an

Troubleshooting upgrade process.Lab : Install Reporting Extensions Overview of Server-Side Synchronization Explain the need for a test environment.line Configure Server-Side Synchronization Identify the need to validate an upgrade of

Set Up a Forward Mailbox for Server-Side a test environment.After completing this module, students will be Synchronization Review the upgrade of the productionable to: Migrate Email Router Settings deployment.line Email Integration Service Role Describe an in-place upgrade of Microsoft

Describe the Microsoft Dynamics CRM Test Email Configuration Dynamics CRM.offerings. Synchronize Appointments, Contacts, Describe a migration upgrade of MicrosoftDescribe the hardware and software and Tasks Dynamics CRM.requirements for the Microsoft Dynamics Explain email tracking and correlation. Describe the upgrade of the MicrosoftCRM Server. Discover how mailboxes are monitored. Dynamics CRM Email Router.Examine the two types of Reporting Describe the purpose of Microsoft Email Tracking and CorrelationServices reports. Dynamics CRM mailbox records. Mailbox MonitoringDescribe the Deployment Manager and the Examine the email synchronization Synchronization Methodsrole of deployment administrators. options. Email Address ApprovalIdentify considerations before starting an Review the requirement to approve email Overview of the Email Routerupgrade. addresses. Install the Email Router and RuleDescribe the email processing options in Explain the role of the Microsoft Deployment WizardMicrosoft Dynamics CRM. Dynamics CRM Email Router. Configure the Email RouterReview the hardware and software Install the Microsoft Dynamics CRM Set Up a Forward Mailbox for the Emailrequirements for Microsoft Dynamics CRM Email Router. Routerfor Outlook. Review the Email Router configuration Deploy Inbox RulesProvide a background to claims-based options. Install the Email Router on Multipleauthentication. Create a forward mailbox. ComputersDescribe how to change Microsoft Dynamics Review the purpose of deploying TroubleshootingCRM service accounts. forwarding rules. Overview of Server-Side Synchronization

Review options for installing the Email Configure Server-Side SynchronizationRouter on multiple computers. Set Up a Forward Mailbox for Server-Side

line Review troubleshooting tips. SynchronizationOn-Premises Licensing Model Describe the role of Server-Side Migrate Email Router SettingsOnline Licensing Model Synchronization. Email Integration Service RoleSupporting Technologies Configure Server-Side Synchronization. Test Email ConfigurationMicrosoft Dynamics CRM Server Test Server-Side Synchronization Synchronize Appointments, Contacts, andAccessing Microsoft Dynamics CRM settings. TasksMicrosoft Dynamics CRM for Office Outlook Installation Requirements Explain email tracking and correlation.Managing Emails Deployment Methods Discover how mailboxes are monitored.Microsoft Dynamics CRM Reporting Install Microsoft Dynamics CRM for Describe the purpose of MicrosoftExtensions Outlook Dynamics CRM mailbox records.Microsoft Dynamics CRM Language Packs Configure Microsoft Dynamics CRM for Examine the email synchronizationPlanning Overview Outlook options.Describe the licensing model and client Configure User Email Settings Review the requirement to approve emailaccess license types. Install Microsoft Dynamics CRM for addresses.


Provide an overview of the supporting Outlook Using the Command Line Explain the role of the Microsoft Dynamicstechnologies. Using Microsoft Dynamics CRM for CRM Email Router.Examine the role of the Microsoft Dynamics Outlook with Offline Capability Install the Microsoft Dynamics CRM EmailCRM Server in a Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Router.deployment. Outlook. Review the Email Router configurationDescribe the ways to access Microsoft Identify the deployment methods for options.Dynamics CRM. installing Microsoft Dynamics CRM for Create a forward mailbox.Identify the differences between the two Outlook. Review the purpose of deployingmodes of Microsoft Dynamics CRM for Install Microsoft Dynamics CRM for forwarding rules.Office Outlook. Outlook. Review options for installing the EmailReview the options for managing emails. Configure Microsoft Dynamics CRM for Router on multiple computers.Review the role of Microsoft Dynamics CRM Outlook to connect to Microsoft Review troubleshooting tips.Reporting Extensions. Dynamics CRM organizations. Describe the role of Server-SideReview the role of Microsoft Dynamics CRM Configure user settings and options Synchronization.Language Packs. related to emails. Configure Server-Side Synchronization.Microsoft SQL Server Requirements Install Microsoft Dynamics CRM for Test Server-Side Synchronization settings.Active Directory Requirements Outlook using the command line. Installation RequirementsComponents Installed During Server Setup Review how Microsoft Dynamics CRM for Deployment MethodsMicrosoft Dynamics CRM Website Outlook with offline capability works and Install Microsoft Dynamics CRM forRequired Installation Rights for Microsoft how to configure the offline database. OutlookDynamics CRM Server Requirements for Configuring an Configure Microsoft Dynamics CRM forSupported Server Topologies Internet-Facing Deployment OutlookInstall Microsoft Dynamics CRM Server Certificates Configure User Email SettingsInstallation Troubleshooting Install Active Directory Federation Install Microsoft Dynamics CRM forPost-Installation Tasks Services Outlook Using the Command LineInstall Microsoft Dynamics CRM Using the Configure AD FS Using Microsoft Dynamics CRM forCommand Line Configure Claims-Based Authentication Outlook with Offline CapabilityDeploy Microsoft Dynamics CRM Online Configure an IFD Install Microsoft Dynamics CRM forDescribe the hardware and software Describe the requirements for configuring Outlook.requirements for the Microsoft SQL Server. an IFD. Identify the deployment methods forIdentify the components that are installed Review the certificates required for an installing Microsoft Dynamics CRM forduring Microsoft Dynamics CRM Server IFD. Outlook.Setup. Identify the steps to install Active Install Microsoft Dynamics CRM forReview the options for creating the Microsoft Directory Federation Service. Outlook.Dynamics CRM Server website. Review the Active Directory Federation Configure Microsoft Dynamics CRM forReview the rights required to install Service configuration steps. Outlook to connect to Microsoft DynamicsMicrosoft Dynamics CRM Server. Review the steps to configure CRM organizations.Install Microsoft Dynamics CRM Server. claims-based authentication in Microsoft Configure user settings and options relatedReview installation troubleshooting and Dynamics CRM. to emails.identify known issues. Review the steps to configure an IFD in Install Microsoft Dynamics CRM forIdentify the tasks and configuration settings Microsoft Dynamics CRM. Outlook using the command line.that are completed after the installation of Manage System Jobs Review how Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server. Delete Records Outlook with offline capability works andDescribe how to install Microsoft Dynamics Disaster Recovery how to configure the offline database.CRM using the command line. Manage SQL Databases Requirements for Configuring anDescribe how sample data can be added to Troubleshooting Internet-Facing Deploymenta Microsoft Dynamics CRM implementation. Configure Tracing CertificatesMicrosoft Dynamics CRM Reporting Update Microsoft Dynamics CRM Install Active Directory Federation ServicesExtensions Manage Data Encryption Configure AD FSRequirements for Microsoft Dynamics CRM Best Practices Analyzer (BPA) Configure Claims-Based AuthenticationReporting Extensions VSS Writer Service for Microsoft Configure an IFDMicrosoft Dynamics CRM Report Authoring Dynamics CRM Describe the requirements for configuringExtension Marketplace an IFD.Install Microsoft Dynamics CRM Reporting Examine how to manage system jobs. Review the certificates required for an IFD.Extensions Show how to delete records using the Identify the steps to install Active DirectoryReview when Microsoft Dynamics CRM Bulk Delete Wizard. Federation Service.Reporting Extensions is required. Discuss areas to consider for a disaster Review the Active Directory FederationIdentify the requirements for installing recovery plan. Service configuration steps.Microsoft Dynamic CRM Reporting Describe tasks in Microsoft SQL Server Review the steps to configureExtensions. that can improve performance. claims-based authentication in MicrosoftReview when Microsoft Dynamics CRM Review ways to troubleshoot and Dynamics CRM.Report Authoring Extension is required. diagnose problems and monitor Review the steps to configure an IFD inDeployment Administrators performance. Microsoft Dynamics CRM.Create a New Organization Examine how to configure tracing. Manage System JobsManage Existing Organizations Describe how to update Microsoft Delete RecordsManage Servers Dynamics CRM. Disaster Recovery


Configure Access from the Internet Examine data encryption. Manage SQL DatabasesUpdate Web Addresses Describe the Best Practices Analyzer. TroubleshootingView License Information Describe the VSS Writer Service for Configure TracingUpgrade the Microsoft Dynamics CRM Microsoft Dynamics CRM. Update Microsoft Dynamics CRMEdition Examine the Microsoft Dynamics Manage Data EncryptionRedeploy Microsoft Dynamics CRM marketplace. Best Practices Analyzer (BPA)Import Organizations Network Load Balancing VSS Writer Service for Microsoft DynamicsAdminister the Deployment Using Windows Clustering Microsoft SQL Server CRMPowerShell Other SQL Server High-Availability MarketplaceReview the steps to create new Solutions Examine how to manage system jobs.organizations. High-Availability Options for Other Show how to delete records using the BulkDescribe the management tasks for existing Supporting Components Delete Wizard.organizations. Discuss areas to consider for a disasterDescribe how to add an existing organization recovery plan.database to the deployment. line Describe tasks in Microsoft SQL ServerReview Microsoft Dynamics CRM Server On-Premises Licensing Model that can improve performance.management tasks. Online Licensing Model Review ways to troubleshoot and diagnoseDescribe how to update the Microsoft Supporting Technologies problems and monitor performance.Dynamics CRM web addresses. Microsoft Dynamics CRM Server Examine how to configure tracing.Review Microsoft Dynamics CRM license Accessing Microsoft Dynamics CRM Describe how to update Microsoftinformation. Microsoft Dynamics CRM for Office Dynamics CRM.Describe the Microsoft Dynamics CRM Outlook Examine data encryption.Edition upgrade options. Managing Emails Describe the Best Practices Analyzer.Explore why the redeployment of Microsoft Microsoft Dynamics CRM Reporting Describe the VSS Writer Service forDynamics CRM is required. Extensions Microsoft Dynamics CRM.Examine Windows PowerShell for Microsoft Dynamics CRM Language Examine the Microsoft Dynamicsperforming deployment commands. Packs marketplace.Base and Extension Table Merge Planning Overview Network Load BalancingUpgrade Process Phases Describe the licensing model and client Clustering Microsoft SQL ServerPhase 1 – Prepare to Upgrade access license types. Other SQL Server High-AvailabilityPhase 2 – Establish the Test Environment Provide an overview of the supporting SolutionsPhase 3 – Upgrade and Validate the Test technologies. High-Availability Options for OtherEnvironment Examine the role of the Microsoft Supporting ComponentsPhase 4 – Upgrade and Validate the Dynamics CRM Server in a MicrosoftProduction Deployment Dynamics CRM deployment.Perform an In-Place Upgrade of Microsoft Describe the ways to access Microsoft lineDynamics CRM 2011 Server Dynamics CRM. On-Premises Licensing ModelPerform a Migration Using the Same Identify the differences between the two Online Licensing ModelInstance of SQL Server modes of Microsoft Dynamics CRM for Supporting TechnologiesPerform a Migration Using a New Instance Office Outlook. Microsoft Dynamics CRM Serverof SQL Server Review the options for managing emails. Accessing Microsoft Dynamics CRMUpgrade the Microsoft Dynamics CRM 2011 Review the role of Microsoft Dynamics Microsoft Dynamics CRM for OfficeEmail Router CRM Reporting Extensions. OutlookPlan the Upgrade of Microsoft Dynamics Review the role of Microsoft Dynamics Managing EmailsCRM 2011 for Outlook CRM Language Packs. Microsoft Dynamics CRM ReportingUpgrade Microsoft Dynamics CRM 2011 for Microsoft SQL Server Requirements ExtensionsOutlook Active Directory Requirements Microsoft Dynamics CRM Language PacksDescribe the base and extension table Components Installed During Server Planning Overviewmerge process Setup Describe the licensing model and clientReview the high-level phases of an upgrade Microsoft Dynamics CRM Website access license types.process. Required Installation Rights for Microsoft Provide an overview of the supportingExplain the need for a test environment. Dynamics CRM Server technologies.Identify the need to validate an upgrade of a Supported Server Topologies Examine the role of the Microsofttest environment. Install Microsoft Dynamics CRM Server Dynamics CRM Server in a MicrosoftReview the upgrade of the production Installation Troubleshooting Dynamics CRM deployment.deployment. Post-Installation Tasks Describe the ways to access MicrosoftDescribe an in-place upgrade of Microsoft Install Microsoft Dynamics CRM Using Dynamics CRM.Dynamics CRM. the Command Line Identify the differences between the twoDescribe a migration upgrade of Microsoft Deploy Microsoft Dynamics CRM Online modes of Microsoft Dynamics CRM forDynamics CRM. Describe the hardware and software Office Outlook.Describe the upgrade of the Microsoft requirements for the Microsoft SQL Review the options for managing emails.Dynamics CRM Email Router. Server. Review the role of Microsoft DynamicsEmail Tracking and Correlation Identify the components that are installed CRM Reporting Extensions.Mailbox Monitoring during Microsoft Dynamics CRM Server Review the role of Microsoft DynamicsSynchronization Methods Setup. CRM Language Packs.Email Address Approval Review the options for creating the Microsoft SQL Server Requirements


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Authoring Extension Microsoft Dynamics CRM Server.Describe the purpose of Microsoft Dynamics Install Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server.CRM mailbox records. Reporting Extensions Review installation troubleshooting andExamine the email synchronization options. Review when Microsoft Dynamics CRM identify known issues.Review the requirement to approve email Reporting Extensions is required. Identify the tasks and configurationaddresses. Identify the requirements for installing settings that are completed after theExplain the role of the Microsoft Dynamics Microsoft Dynamic CRM Reporting installation of Microsoft Dynamics CRMCRM Email Router. Extensions. Server.Install the Microsoft Dynamics CRM Email Review when Microsoft Dynamics CRM Describe how to install Microsoft DynamicsRouter. Report Authoring Extension is required. CRM using the command line.Review the Email Router configuration Deployment Administrators Describe how sample data can be addedoptions. Create a New Organization to a Microsoft Dynamics CRMCreate a forward mailbox. Manage Existing Organizations implementation.Review the purpose of deploying forwarding Manage Servers Microsoft Dynamics CRM Reportingrules. Configure Access from the Internet ExtensionsReview options for installing the Email Update Web Addresses Requirements for Microsoft DynamicsRouter on multiple computers. View License Information CRM Reporting ExtensionsReview troubleshooting tips. Upgrade the Microsoft Dynamics CRM Microsoft Dynamics CRM Report AuthoringDescribe the role of Server-Side Edition ExtensionSynchronization. Redeploy Microsoft Dynamics CRM Install Microsoft Dynamics CRM ReportingConfigure Server-Side Synchronization. Import Organizations ExtensionsTest Server-Side Synchronization settings. 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Phase 1 – Prepare to Upgrade Describe the management tasks forReview how Microsoft Dynamics CRM for Phase 2 – Establish the Test existing organizations.Outlook with offline capability works and how Environment Describe how to add an existing


to configure the offline database. Phase 3 – Upgrade and Validate the Test organization database to the deployment.Requirements for Configuring an Environment Review Microsoft Dynamics CRM ServerInternet-Facing Deployment Phase 4 – Upgrade and Validate the management tasks.Certificates Production Deployment Describe how to update the MicrosoftInstall Active Directory Federation Services Perform an In-Place Upgrade of Microsoft Dynamics CRM web addresses.Configure AD FS Dynamics CRM 2011 Server Review Microsoft Dynamics CRM licenseConfigure Claims-Based Authentication Perform a Migration Using the Same information.Configure an IFD Instance of SQL Server Describe the Microsoft Dynamics CRMDescribe the requirements for configuring an Perform a Migration Using a New Edition upgrade options.IFD. Instance of SQL Server Explore why the redeployment of MicrosoftReview the certificates required for an IFD. Upgrade the Microsoft Dynamics CRM Dynamics CRM is required.Identify the steps to install Active Directory 2011 Email Router Examine Windows PowerShell forFederation Service. Plan the Upgrade of Microsoft Dynamics performing deployment commands.Review the Active Directory Federation CRM 2011 for Outlook Base and Extension Table MergeService configuration steps. Upgrade Microsoft Dynamics CRM 2011 Upgrade Process PhasesReview the steps to configure claims-based for Outlook Phase 1 – Prepare to Upgradeauthentication in Microsoft Dynamics CRM. Describe the base and extension table Phase 2 – Establish the Test EnvironmentReview the steps to configure an IFD in merge process Phase 3 – Upgrade and Validate the TestMicrosoft Dynamics CRM. Review the high-level phases of an EnvironmentManage System Jobs upgrade process. Phase 4 – Upgrade and Validate theDelete Records Explain the need for a test environment. Production DeploymentDisaster Recovery Identify the need to validate an upgrade Perform an In-Place Upgrade of MicrosoftManage SQL Databases of a test environment. Dynamics CRM 2011 ServerTroubleshooting Review the upgrade of the production Perform a Migration Using the SameConfigure Tracing deployment. Instance of SQL ServerUpdate Microsoft Dynamics CRM Describe an in-place upgrade of Microsoft Perform a Migration Using a New InstanceManage Data Encryption Dynamics CRM. of SQL ServerBest Practices Analyzer (BPA) Describe a migration upgrade of Upgrade the Microsoft Dynamics CRMVSS Writer Service for Microsoft Dynamics Microsoft Dynamics CRM. 2011 Email RouterCRM Describe the upgrade of the Microsoft Plan the Upgrade of Microsoft DynamicsMarketplace Dynamics CRM Email Router. CRM 2011 for OutlookExamine how to manage system jobs. Email Tracking and Correlation Upgrade Microsoft Dynamics CRM 2011Show how to delete records using the Bulk Mailbox Monitoring for OutlookDelete Wizard. Synchronization Methods Describe the base and extension tableDiscuss areas to consider for a disaster Email Address Approval merge processrecovery plan. Overview of the Email Router Review the high-level phases of anDescribe tasks in Microsoft SQL Server that Install the Email Router and Rule upgrade process.can improve performance. Deployment Wizard Explain the need for a test environment.Review ways to troubleshoot and diagnose Configure the Email Router Identify the need to validate an upgrade ofproblems and monitor performance. Set Up a Forward Mailbox for the Email a test environment.Examine how to configure tracing. Router Review the upgrade of the productionDescribe how to update Microsoft Dynamics Deploy Inbox Rules deployment.CRM. Install the Email Router on Multiple Describe an in-place upgrade of MicrosoftExamine data encryption. Computers Dynamics CRM.Describe the Best Practices Analyzer. Troubleshooting Describe a migration upgrade of MicrosoftDescribe the VSS Writer Service for Overview of Server-Side Synchronization Dynamics CRM.Microsoft Dynamics CRM. Configure Server-Side Synchronization Describe the upgrade of the MicrosoftExamine the Microsoft Dynamics Set Up a Forward Mailbox for Server-Side Dynamics CRM Email Router.marketplace. Synchronization Email Tracking and CorrelationNetwork Load Balancing Migrate Email Router Settings Mailbox MonitoringClustering Microsoft SQL Server Email Integration Service Role Synchronization MethodsOther SQL Server High-Availability Solutions Test Email Configuration Email Address ApprovalHigh-Availability Options for Other Synchronize Appointments, Contacts, Overview of the Email RouterSupporting Components and Tasks Install the Email Router and Rule

Explain email tracking and correlation. Deployment WizardDiscover how mailboxes are monitored. Configure the Email Router

line Describe the purpose of Microsoft Set Up a Forward Mailbox for the EmailOn-Premises Licensing Model Dynamics CRM mailbox records. RouterOnline Licensing Model Examine the email synchronization Deploy Inbox RulesSupporting Technologies options. Install the Email Router on MultipleMicrosoft Dynamics CRM Server Review the requirement to approve email ComputersAccessing Microsoft Dynamics CRM addresses. TroubleshootingMicrosoft Dynamics CRM for Office Outlook Explain the role of the Microsoft Overview of Server-Side SynchronizationManaging Emails Dynamics CRM Email Router. Configure Server-Side SynchronizationMicrosoft Dynamics CRM Reporting Install the Microsoft Dynamics CRM Set Up a Forward Mailbox for Server-SideExtensions Email Router. Synchronization


Microsoft Dynamics CRM Language Packs Review the Email Router configuration Migrate Email Router SettingsPlanning Overview options. Email Integration Service RoleDescribe the licensing model and client Create a forward mailbox. Test Email Configurationaccess license types. Review the purpose of deploying Synchronize Appointments, Contacts, andProvide an overview of the supporting forwarding rules. Taskstechnologies. Review options for installing the Email Explain email tracking and correlation.Examine the role of the Microsoft Dynamics Router on multiple computers. Discover how mailboxes are monitored.CRM Server in a Microsoft Dynamics CRM Review troubleshooting tips. Describe the purpose of Microsoftdeployment. Describe the role of Server-Side Dynamics CRM mailbox records.Describe the ways to access Microsoft Synchronization. Examine the email synchronizationDynamics CRM. Configure Server-Side Synchronization. options.Identify the differences between the two Test Server-Side Synchronization Review the requirement to approve emailmodes of Microsoft Dynamics CRM for settings. addresses.Office Outlook. Installation Requirements Explain the role of the Microsoft DynamicsReview the options for managing emails. Deployment Methods CRM Email Router.Review the role of Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Install the Microsoft Dynamics CRM EmailReporting Extensions. Outlook Router.Review the role of Microsoft Dynamics CRM Configure Microsoft Dynamics CRM for Review the Email Router configurationLanguage Packs. Outlook options.Microsoft SQL Server Requirements Configure User Email Settings Create a forward mailbox.Active Directory Requirements Install Microsoft Dynamics CRM for Review the purpose of deployingComponents Installed During Server Setup Outlook Using the Command Line forwarding rules.Microsoft Dynamics CRM Website Using Microsoft Dynamics CRM for Review options for installing the EmailRequired Installation Rights for Microsoft Outlook with Offline Capability Router on multiple computers.Dynamics CRM Server Install Microsoft Dynamics CRM for Review troubleshooting tips.Supported Server Topologies Outlook. Describe the role of Server-SideInstall Microsoft Dynamics CRM Server Identify the deployment methods for Synchronization.Installation Troubleshooting installing Microsoft Dynamics CRM for Configure Server-Side Synchronization.Post-Installation Tasks Outlook. Test Server-Side Synchronization settings.Install Microsoft Dynamics CRM Using the Install Microsoft Dynamics CRM for Installation RequirementsCommand Line Outlook. Deployment MethodsDeploy Microsoft Dynamics CRM Online Configure Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forDescribe the hardware and software Outlook to connect to Microsoft Outlookrequirements for the Microsoft SQL Server. Dynamics CRM organizations. Configure Microsoft Dynamics CRM forIdentify the components that are installed Configure user settings and options Outlookduring Microsoft Dynamics CRM Server related to emails. Configure User Email SettingsSetup. Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forReview the options for creating the Microsoft Outlook using the command line. Outlook Using the Command LineDynamics CRM Server website. Review how Microsoft Dynamics CRM for Using Microsoft Dynamics CRM forReview the rights required to install Outlook with offline capability works and Outlook with Offline CapabilityMicrosoft Dynamics CRM Server. how to configure the offline database. Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Server. Requirements for Configuring an Outlook.Review installation troubleshooting and Internet-Facing Deployment Identify the deployment methods foridentify known issues. Certificates installing Microsoft Dynamics CRM forIdentify the tasks and configuration settings Install Active Directory Federation Outlook.that are completed after the installation of Services Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server. Configure AD FS Outlook.Describe how to install Microsoft Dynamics Configure Claims-Based Authentication Configure Microsoft Dynamics CRM forCRM using the command line. Configure an IFD Outlook to connect to Microsoft DynamicsDescribe how sample data can be added to Describe the requirements for configuring CRM organizations.a Microsoft Dynamics CRM implementation. an IFD. Configure user settings and options relatedMicrosoft Dynamics CRM Reporting Review the certificates required for an to emails.Extensions IFD. Install Microsoft Dynamics CRM forRequirements for Microsoft Dynamics CRM Identify the steps to install Active Outlook using the command line.Reporting Extensions Directory Federation Service. Review how Microsoft Dynamics CRM forMicrosoft Dynamics CRM Report Authoring Review the Active Directory Federation Outlook with offline capability works andExtension Service configuration steps. how to configure the offline database.Install Microsoft Dynamics CRM Reporting Review the steps to configure Requirements for Configuring anExtensions claims-based authentication in Microsoft Internet-Facing DeploymentReview when Microsoft Dynamics CRM Dynamics CRM. CertificatesReporting Extensions is required. Review the steps to configure an IFD in Install Active Directory Federation ServicesIdentify the requirements for installing Microsoft Dynamics CRM. Configure AD FSMicrosoft Dynamic CRM Reporting Manage System Jobs Configure Claims-Based AuthenticationExtensions. Delete Records Configure an IFDReview when Microsoft Dynamics CRM Disaster Recovery Describe the requirements for configuringReport Authoring Extension is required. Manage SQL Databases an IFD.


Deployment Administrators Troubleshooting Review the certificates required for an IFD.Create a New Organization Configure Tracing Identify the steps to install Active DirectoryManage Existing Organizations Update Microsoft Dynamics CRM Federation Service.Manage Servers Manage Data Encryption Review the Active Directory FederationConfigure Access from the Internet Best Practices Analyzer (BPA) Service configuration steps.Update Web Addresses VSS Writer Service for Microsoft Review the steps to configureView License Information Dynamics CRM claims-based authentication in MicrosoftUpgrade the Microsoft Dynamics CRM Marketplace Dynamics CRM.Edition Examine how to manage system jobs. Review the steps to configure an IFD inRedeploy Microsoft Dynamics CRM Show how to delete records using the Microsoft Dynamics CRM.Import Organizations Bulk Delete Wizard. Manage System JobsAdminister the Deployment Using Windows Discuss areas to consider for a disaster Delete RecordsPowerShell recovery plan. Disaster RecoveryReview the steps to create new Describe tasks in Microsoft SQL Server Manage SQL Databasesorganizations. that can improve performance. TroubleshootingDescribe the management tasks for existing Review ways to troubleshoot and Configure Tracingorganizations. diagnose problems and monitor Update Microsoft Dynamics CRMDescribe how to add an existing organization performance. Manage Data Encryptiondatabase to the deployment. Examine how to configure tracing. Best Practices Analyzer (BPA)Review Microsoft Dynamics CRM Server Describe how to update Microsoft VSS Writer Service for Microsoft Dynamicsmanagement tasks. Dynamics CRM. CRMDescribe how to update the Microsoft Examine data encryption. MarketplaceDynamics CRM web addresses. Describe the Best Practices Analyzer. Examine how to manage system jobs.Review Microsoft Dynamics CRM license Describe the VSS Writer Service for Show how to delete records using the Bulkinformation. Microsoft Dynamics CRM. Delete Wizard.Describe the Microsoft Dynamics CRM Examine the Microsoft Dynamics Discuss areas to consider for a disasterEdition upgrade options. marketplace. recovery plan.Explore why the redeployment of Microsoft Network Load Balancing Describe tasks in Microsoft SQL ServerDynamics CRM is required. Clustering Microsoft SQL Server that can improve performance.Examine Windows PowerShell for Other SQL Server High-Availability Review ways to troubleshoot and diagnoseperforming deployment commands. Solutions problems and monitor performance.Base and Extension Table Merge High-Availability Options for Other Examine how to configure tracing.Upgrade Process Phases Supporting Components Describe how to update MicrosoftPhase 1 – Prepare to Upgrade Dynamics CRM.Phase 2 – Establish the Test Environment Examine data encryption.Phase 3 – Upgrade and Validate the Test line Describe the Best Practices Analyzer.Environment On-Premises Licensing Model Describe the VSS Writer Service forPhase 4 – Upgrade and Validate the Online Licensing Model Microsoft Dynamics CRM.Production Deployment Supporting Technologies Examine the Microsoft DynamicsPerform an In-Place Upgrade of Microsoft Microsoft Dynamics CRM Server marketplace.Dynamics CRM 2011 Server Accessing Microsoft Dynamics CRM Network Load BalancingPerform a Migration Using the Same Microsoft Dynamics CRM for Office Clustering Microsoft SQL ServerInstance of SQL Server Outlook Other SQL Server High-AvailabilityPerform a Migration Using a New Instance Managing Emails Solutionsof SQL Server Microsoft Dynamics CRM Reporting High-Availability Options for OtherUpgrade the Microsoft Dynamics CRM 2011 Extensions Supporting ComponentsEmail Router Microsoft Dynamics CRM LanguagePlan the Upgrade of Microsoft Dynamics PacksCRM 2011 for Outlook Planning Overview lineUpgrade Microsoft Dynamics CRM 2011 for Describe the licensing model and client On-Premises Licensing ModelOutlook access license types. Online Licensing ModelDescribe the base and extension table Provide an overview of the supporting Supporting Technologiesmerge process technologies. Microsoft Dynamics CRM ServerReview the high-level phases of an upgrade Examine the role of the Microsoft Accessing Microsoft Dynamics CRMprocess. Dynamics CRM Server in a Microsoft Microsoft Dynamics CRM for OfficeExplain the need for a test environment. Dynamics CRM deployment. OutlookIdentify the need to validate an upgrade of a Describe the ways to access Microsoft Managing Emailstest environment. Dynamics CRM. Microsoft Dynamics CRM ReportingReview the upgrade of the production Identify the differences between the two Extensionsdeployment. modes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Language PacksDescribe an in-place upgrade of Microsoft Office Outlook. Planning OverviewDynamics CRM. Review the options for managing emails. Describe the licensing model and clientDescribe a migration upgrade of Microsoft Review the role of Microsoft Dynamics access license types.Dynamics CRM. CRM Reporting Extensions. Provide an overview of the supportingDescribe the upgrade of the Microsoft Review the role of Microsoft Dynamics technologies.Dynamics CRM Email Router. CRM Language Packs. Examine the role of the Microsoft


Email Tracking and Correlation Microsoft SQL Server Requirements Dynamics CRM Server in a MicrosoftMailbox Monitoring Active Directory Requirements Dynamics CRM deployment.Synchronization Methods Components Installed During Server Describe the ways to access MicrosoftEmail Address Approval Setup Dynamics CRM.Overview of the Email Router Microsoft Dynamics CRM Website Identify the differences between the twoInstall the Email Router and Rule Required Installation Rights for Microsoft modes of Microsoft Dynamics CRM forDeployment Wizard Dynamics CRM Server Office Outlook.Configure the Email Router Supported Server Topologies Review the options for managing emails.Set Up a Forward Mailbox for the Email Install Microsoft Dynamics CRM Server Review the role of Microsoft DynamicsRouter Installation Troubleshooting CRM Reporting Extensions.Deploy Inbox Rules Post-Installation Tasks Review the role of Microsoft DynamicsInstall the Email Router on Multiple Install Microsoft Dynamics CRM Using CRM Language Packs.Computers the Command Line Microsoft SQL Server RequirementsTroubleshooting Deploy Microsoft Dynamics CRM Online Active Directory RequirementsOverview of Server-Side Synchronization Describe the hardware and software Components Installed During Server SetupConfigure Server-Side Synchronization requirements for the Microsoft SQL Microsoft Dynamics CRM WebsiteSet Up a Forward Mailbox for Server-Side Server. Required Installation Rights for MicrosoftSynchronization Identify the components that are installed Dynamics CRM ServerMigrate Email Router Settings during Microsoft Dynamics CRM Server Supported Server TopologiesEmail Integration Service Role Setup. Install Microsoft Dynamics CRM ServerTest Email Configuration Review the options for creating the Installation TroubleshootingSynchronize Appointments, Contacts, and Microsoft Dynamics CRM Server website. Post-Installation TasksTasks Review the rights required to install Install Microsoft Dynamics CRM Using theExplain email tracking and correlation. Microsoft Dynamics CRM Server. Command LineDiscover how mailboxes are monitored. Install Microsoft Dynamics CRM Server. Deploy Microsoft Dynamics CRM OnlineDescribe the purpose of Microsoft Dynamics Review installation troubleshooting and Describe the hardware and softwareCRM mailbox records. identify known issues. requirements for the Microsoft SQL Server.Examine the email synchronization options. Identify the tasks and configuration Identify the components that are installedReview the requirement to approve email settings that are completed after the during Microsoft Dynamics CRM Serveraddresses. installation of Microsoft Dynamics CRM Setup.Explain the role of the Microsoft Dynamics Server. Review the options for creating theCRM Email Router. Describe how to install Microsoft Microsoft Dynamics CRM Server website.Install the Microsoft Dynamics CRM Email Dynamics CRM using the command line. Review the rights required to installRouter. Describe how sample data can be added Microsoft Dynamics CRM Server.Review the Email Router configuration to a Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server.options. implementation. Review installation troubleshooting andCreate a forward mailbox. Microsoft Dynamics CRM Reporting identify known issues.Review the purpose of deploying forwarding Extensions Identify the tasks and configurationrules. Requirements for Microsoft Dynamics settings that are completed after theReview options for installing the Email CRM Reporting Extensions installation of Microsoft Dynamics CRMRouter on multiple computers. Microsoft Dynamics CRM Report Server.Review troubleshooting tips. Authoring Extension Describe how to install Microsoft DynamicsDescribe the role of Server-Side Install Microsoft Dynamics CRM CRM using the command line.Synchronization. Reporting Extensions Describe how sample data can be addedConfigure Server-Side Synchronization. Review when Microsoft Dynamics CRM to a Microsoft Dynamics CRMTest Server-Side Synchronization settings. Reporting Extensions is required. implementation.Installation Requirements Identify the requirements for installing Microsoft Dynamics CRM ReportingDeployment Methods Microsoft Dynamic CRM Reporting ExtensionsInstall Microsoft Dynamics CRM for Outlook Extensions. Requirements for Microsoft DynamicsConfigure Microsoft Dynamics CRM for Review when Microsoft Dynamics CRM CRM Reporting ExtensionsOutlook Report Authoring Extension is required. Microsoft Dynamics CRM Report AuthoringConfigure User Email Settings Deployment Administrators ExtensionInstall Microsoft Dynamics CRM for Outlook Create a New Organization Install Microsoft Dynamics CRM ReportingUsing the Command Line Manage Existing Organizations ExtensionsUsing Microsoft Dynamics CRM for Outlook Manage Servers Review when Microsoft Dynamics CRMwith Offline Capability Configure Access from the Internet Reporting Extensions is required.Install Microsoft Dynamics CRM for Outlook. Update Web Addresses Identify the requirements for installingIdentify the deployment methods for View License Information Microsoft Dynamic CRM Reportinginstalling Microsoft Dynamics CRM for Upgrade the Microsoft Dynamics CRM Extensions.Outlook. Edition Review when Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook. Redeploy Microsoft Dynamics CRM Report Authoring Extension is required.Configure Microsoft Dynamics CRM for Import Organizations Deployment AdministratorsOutlook to connect to Microsoft Dynamics Administer the Deployment Using Create a New OrganizationCRM organizations. Windows PowerShell Manage Existing OrganizationsConfigure user settings and options related Review the steps to create new Manage Serversto emails. organizations. Configure Access from the Internet


Install Microsoft Dynamics CRM for Outlook Describe the management tasks for Update Web Addressesusing the command line. existing organizations. View License InformationReview how Microsoft Dynamics CRM for Describe how to add an existing Upgrade the Microsoft Dynamics CRMOutlook with offline capability works and how organization database to the deployment. Editionto configure the offline database. Review Microsoft Dynamics CRM Server Redeploy Microsoft Dynamics CRMRequirements for Configuring an management tasks. Import OrganizationsInternet-Facing Deployment Describe how to update the Microsoft Administer the Deployment UsingCertificates Dynamics CRM web addresses. Windows PowerShellInstall Active Directory Federation Services Review Microsoft Dynamics CRM license Review the steps to create newConfigure AD FS information. organizations.Configure Claims-Based Authentication Describe the Microsoft Dynamics CRM Describe the management tasks forConfigure an IFD Edition upgrade options. existing organizations.Describe the requirements for configuring an Explore why the redeployment of Describe how to add an existingIFD. Microsoft Dynamics CRM is required. organization database to the deployment.Review the certificates required for an IFD. Examine Windows PowerShell for Review Microsoft Dynamics CRM ServerIdentify the steps to install Active Directory performing deployment commands. management tasks.Federation Service. Base and Extension Table Merge Describe how to update the MicrosoftReview the Active Directory Federation Upgrade Process Phases Dynamics CRM web addresses.Service configuration steps. Phase 1 – Prepare to Upgrade Review Microsoft Dynamics CRM licenseReview the steps to configure claims-based Phase 2 – Establish the Test information.authentication in Microsoft Dynamics CRM. Environment Describe the Microsoft Dynamics CRMReview the steps to configure an IFD in Phase 3 – Upgrade and Validate the Test Edition upgrade options.Microsoft Dynamics CRM. Environment Explore why the redeployment of MicrosoftManage System Jobs Phase 4 – Upgrade and Validate the Dynamics CRM is required.Delete Records Production Deployment Examine Windows PowerShell forDisaster Recovery Perform an In-Place Upgrade of Microsoft performing deployment commands.Manage SQL Databases Dynamics CRM 2011 Server Base and Extension Table MergeTroubleshooting Perform a Migration Using the Same Upgrade Process PhasesConfigure Tracing Instance of SQL Server Phase 1 – Prepare to UpgradeUpdate Microsoft Dynamics CRM Perform a Migration Using a New Phase 2 – Establish the Test EnvironmentManage Data Encryption Instance of SQL Server Phase 3 – Upgrade and Validate the TestBest Practices Analyzer (BPA) Upgrade the Microsoft Dynamics CRM EnvironmentVSS Writer Service for Microsoft Dynamics 2011 Email Router Phase 4 – Upgrade and Validate theCRM Plan the Upgrade of Microsoft Dynamics Production DeploymentMarketplace CRM 2011 for Outlook Perform an In-Place Upgrade of MicrosoftExamine how to manage system jobs. Upgrade Microsoft Dynamics CRM 2011 Dynamics CRM 2011 ServerShow how to delete records using the Bulk for Outlook Perform a Migration Using the SameDelete Wizard. Describe the base and extension table Instance of SQL ServerDiscuss areas to consider for a disaster merge process Perform a Migration Using a New Instancerecovery plan. Review the high-level phases of an of SQL ServerDescribe tasks in Microsoft SQL Server that upgrade process. Upgrade the Microsoft Dynamics CRMcan improve performance. Explain the need for a test environment. 2011 Email RouterReview ways to troubleshoot and diagnose Identify the need to validate an upgrade Plan the Upgrade of Microsoft Dynamicsproblems and monitor performance. of a test environment. CRM 2011 for OutlookExamine how to configure tracing. Review the upgrade of the production Upgrade Microsoft Dynamics CRM 2011Describe how to update Microsoft Dynamics deployment. for OutlookCRM. Describe an in-place upgrade of Microsoft Describe the base and extension tableExamine data encryption. Dynamics CRM. merge processDescribe the Best Practices Analyzer. Describe a migration upgrade of Review the high-level phases of anDescribe the VSS Writer Service for Microsoft Dynamics CRM. upgrade process.Microsoft Dynamics CRM. Describe the upgrade of the Microsoft Explain the need for a test environment.Examine the Microsoft Dynamics Dynamics CRM Email Router. Identify the need to validate an upgrade ofmarketplace. Email Tracking and Correlation a test environment.Network Load Balancing Mailbox Monitoring Review the upgrade of the productionClustering Microsoft SQL Server Synchronization Methods deployment.Other SQL Server High-Availability Solutions Email Address Approval Describe an in-place upgrade of MicrosoftHigh-Availability Options for Other Overview of the Email Router Dynamics CRM.Supporting Components Install the Email Router and Rule Describe a migration upgrade of Microsoft

Deployment Wizard Dynamics CRM.Configure the Email Router Describe the upgrade of the Microsoft

line Set Up a Forward Mailbox for the Email Dynamics CRM Email Router.On-Premises Licensing Model Router Email Tracking and CorrelationOnline Licensing Model Deploy Inbox Rules Mailbox MonitoringSupporting Technologies Install the Email Router on Multiple Synchronization MethodsMicrosoft Dynamics CRM Server Computers Email Address ApprovalAccessing Microsoft Dynamics CRM Troubleshooting Overview of the Email Router


Microsoft Dynamics CRM for Office Outlook Overview of Server-Side Synchronization Install the Email Router and RuleManaging Emails Configure Server-Side Synchronization Deployment WizardMicrosoft Dynamics CRM Reporting Set Up a Forward Mailbox for Server-Side Configure the Email RouterExtensions Synchronization Set Up a Forward Mailbox for the EmailMicrosoft Dynamics CRM Language Packs Migrate Email Router Settings RouterPlanning Overview Email Integration Service Role Deploy Inbox RulesDescribe the licensing model and client Test Email Configuration Install the Email Router on Multipleaccess license types. Synchronize Appointments, Contacts, ComputersProvide an overview of the supporting and Tasks Troubleshootingtechnologies. Explain email tracking and correlation. Overview of Server-Side SynchronizationExamine the role of the Microsoft Dynamics Discover how mailboxes are monitored. Configure Server-Side SynchronizationCRM Server in a Microsoft Dynamics CRM Describe the purpose of Microsoft Set Up a Forward Mailbox for Server-Sidedeployment. Dynamics CRM mailbox records. SynchronizationDescribe the ways to access Microsoft Examine the email synchronization Migrate Email Router SettingsDynamics CRM. options. Email Integration Service RoleIdentify the differences between the two Review the requirement to approve email Test Email Configurationmodes of Microsoft Dynamics CRM for addresses. Synchronize Appointments, Contacts, andOffice Outlook. Explain the role of the Microsoft TasksReview the options for managing emails. Dynamics CRM Email Router. Explain email tracking and correlation.Review the role of Microsoft Dynamics CRM Install the Microsoft Dynamics CRM Discover how mailboxes are monitored.Reporting Extensions. Email Router. Describe the purpose of MicrosoftReview the role of Microsoft Dynamics CRM Review the Email Router configuration Dynamics CRM mailbox records.Language Packs. options. Examine the email synchronizationMicrosoft SQL Server Requirements Create a forward mailbox. options.Active Directory Requirements Review the purpose of deploying Review the requirement to approve emailComponents Installed During Server Setup forwarding rules. addresses.Microsoft Dynamics CRM Website Review options for installing the Email Explain the role of the Microsoft DynamicsRequired Installation Rights for Microsoft Router on multiple computers. CRM Email Router.Dynamics CRM Server Review troubleshooting tips. Install the Microsoft Dynamics CRM EmailSupported Server Topologies Describe the role of Server-Side Router.Install Microsoft Dynamics CRM Server Synchronization. Review the Email Router configurationInstallation Troubleshooting Configure Server-Side Synchronization. options.Post-Installation Tasks Test Server-Side Synchronization Create a forward mailbox.Install Microsoft Dynamics CRM Using the settings. Review the purpose of deployingCommand Line Installation Requirements forwarding rules.Deploy Microsoft Dynamics CRM Online Deployment Methods Review options for installing the EmailDescribe the hardware and software Install Microsoft Dynamics CRM for Router on multiple computers.requirements for the Microsoft SQL Server. Outlook Review troubleshooting tips.Identify the components that are installed Configure Microsoft Dynamics CRM for Describe the role of Server-Sideduring Microsoft Dynamics CRM Server Outlook Synchronization.Setup. Configure User Email Settings Configure Server-Side Synchronization.Review the options for creating the Microsoft Install Microsoft Dynamics CRM for Test Server-Side Synchronization settings.Dynamics CRM Server website. Outlook Using the Command Line Installation RequirementsReview the rights required to install Using Microsoft Dynamics CRM for Deployment MethodsMicrosoft Dynamics CRM Server. Outlook with Offline Capability Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM for OutlookReview installation troubleshooting and Outlook. Configure Microsoft Dynamics CRM foridentify known issues. Identify the deployment methods for OutlookIdentify the tasks and configuration settings installing Microsoft Dynamics CRM for Configure User Email Settingsthat are completed after the installation of Outlook. Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server. Install Microsoft Dynamics CRM for Outlook Using the Command LineDescribe how to install Microsoft Dynamics Outlook. Using Microsoft Dynamics CRM forCRM using the command line. Configure Microsoft Dynamics CRM for Outlook with Offline CapabilityDescribe how sample data can be added to Outlook to connect to Microsoft Install Microsoft Dynamics CRM fora Microsoft Dynamics CRM implementation. Dynamics CRM organizations. Outlook.Microsoft Dynamics CRM Reporting Configure user settings and options Identify the deployment methods forExtensions related to emails. installing Microsoft Dynamics CRM forRequirements for Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Outlook.Reporting Extensions Outlook using the command line. Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Report Authoring Review how Microsoft Dynamics CRM for Outlook.Extension Outlook with offline capability works and Configure Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Reporting how to configure the offline database. Outlook to connect to Microsoft DynamicsExtensions Requirements for Configuring an CRM organizations.Review when Microsoft Dynamics CRM Internet-Facing Deployment Configure user settings and options relatedReporting Extensions is required. Certificates to emails.Identify the requirements for installing Install Active Directory Federation Install Microsoft Dynamics CRM for


Microsoft Dynamic CRM Reporting Services Outlook using the command line.Extensions. Configure AD FS Review how Microsoft Dynamics CRM forReview when Microsoft Dynamics CRM Configure Claims-Based Authentication Outlook with offline capability works andReport Authoring Extension is required. Configure an IFD how to configure the offline database.Deployment Administrators Describe the requirements for configuring Requirements for Configuring anCreate a New Organization an IFD. Internet-Facing DeploymentManage Existing Organizations Review the certificates required for an CertificatesManage Servers IFD. Install Active Directory Federation ServicesConfigure Access from the Internet Identify the steps to install Active Configure AD FSUpdate Web Addresses Directory Federation Service. Configure Claims-Based AuthenticationView License Information Review the Active Directory Federation Configure an IFDUpgrade the Microsoft Dynamics CRM Service configuration steps. Describe the requirements for configuringEdition Review the steps to configure an IFD.Redeploy Microsoft Dynamics CRM claims-based authentication in Microsoft Review the certificates required for an IFD.Import Organizations Dynamics CRM. Identify the steps to install Active DirectoryAdminister the Deployment Using Windows Review the steps to configure an IFD in Federation Service.PowerShell Microsoft Dynamics CRM. Review the Active Directory FederationReview the steps to create new Manage System Jobs Service configuration steps.organizations. Delete Records Review the steps to configureDescribe the management tasks for existing Disaster Recovery claims-based authentication in Microsoftorganizations. Manage SQL Databases Dynamics CRM.Describe how to add an existing organization Troubleshooting Review the steps to configure an IFD indatabase to the deployment. Configure Tracing Microsoft Dynamics CRM.Review Microsoft Dynamics CRM Server Update Microsoft Dynamics CRM Manage System Jobsmanagement tasks. Manage Data Encryption Delete RecordsDescribe how to update the Microsoft Best Practices Analyzer (BPA) Disaster RecoveryDynamics CRM web addresses. VSS Writer Service for Microsoft Manage SQL DatabasesReview Microsoft Dynamics CRM license Dynamics CRM Troubleshootinginformation. Marketplace Configure TracingDescribe the Microsoft Dynamics CRM Examine how to manage system jobs. Update Microsoft Dynamics CRMEdition upgrade options. Show how to delete records using the Manage Data EncryptionExplore why the redeployment of Microsoft Bulk Delete Wizard. Best Practices Analyzer (BPA)Dynamics CRM is required. Discuss areas to consider for a disaster VSS Writer Service for Microsoft DynamicsExamine Windows PowerShell for recovery plan. CRMperforming deployment commands. Describe tasks in Microsoft SQL Server MarketplaceBase and Extension Table Merge that can improve performance. Examine how to manage system jobs.Upgrade Process Phases Review ways to troubleshoot and Show how to delete records using the BulkPhase 1 – Prepare to Upgrade diagnose problems and monitor Delete Wizard.Phase 2 – Establish the Test Environment performance. Discuss areas to consider for a disasterPhase 3 – Upgrade and Validate the Test Examine how to configure tracing. recovery plan.Environment Describe how to update Microsoft Describe tasks in Microsoft SQL ServerPhase 4 – Upgrade and Validate the Dynamics CRM. that can improve performance.Production Deployment Examine data encryption. Review ways to troubleshoot and diagnosePerform an In-Place Upgrade of Microsoft Describe the Best Practices Analyzer. problems and monitor performance.Dynamics CRM 2011 Server Describe the VSS Writer Service for Examine how to configure tracing.Perform a Migration Using the Same Microsoft Dynamics CRM. Describe how to update MicrosoftInstance of SQL Server Examine the Microsoft Dynamics Dynamics CRM.Perform a Migration Using a New Instance marketplace. Examine data encryption.of SQL Server Network Load Balancing Describe the Best Practices Analyzer.Upgrade the Microsoft Dynamics CRM 2011 Clustering Microsoft SQL Server Describe the VSS Writer Service forEmail Router Other SQL Server High-Availability Microsoft Dynamics CRM.Plan the Upgrade of Microsoft Dynamics Solutions Examine the Microsoft DynamicsCRM 2011 for Outlook High-Availability Options for Other marketplace.Upgrade Microsoft Dynamics CRM 2011 for Supporting Components Network Load BalancingOutlook Clustering Microsoft SQL ServerDescribe the base and extension table Other SQL Server High-Availabilitymerge process line SolutionsReview the high-level phases of an upgrade On-Premises Licensing Model High-Availability Options for Otherprocess. Online Licensing Model Supporting ComponentsExplain the need for a test environment. Supporting TechnologiesIdentify the need to validate an upgrade of a Microsoft Dynamics CRM Servertest environment. Accessing Microsoft Dynamics CRM lineReview the upgrade of the production Microsoft Dynamics CRM for Office On-Premises Licensing Modeldeployment. Outlook Online Licensing ModelDescribe an in-place upgrade of Microsoft Managing Emails Supporting TechnologiesDynamics CRM. Microsoft Dynamics CRM Reporting Microsoft Dynamics CRM Server


Describe a migration upgrade of Microsoft Extensions Accessing Microsoft Dynamics CRMDynamics CRM. Microsoft Dynamics CRM Language Microsoft Dynamics CRM for OfficeDescribe the upgrade of the Microsoft Packs OutlookDynamics CRM Email Router. Planning Overview Managing EmailsEmail Tracking and Correlation Describe the licensing model and client Microsoft Dynamics CRM ReportingMailbox Monitoring access license types. ExtensionsSynchronization Methods Provide an overview of the supporting Microsoft Dynamics CRM Language PacksEmail Address Approval technologies. Planning OverviewOverview of the Email Router Examine the role of the Microsoft Describe the licensing model and clientInstall the Email Router and Rule Dynamics CRM Server in a Microsoft access license types.Deployment Wizard Dynamics CRM deployment. Provide an overview of the supportingConfigure the Email Router Describe the ways to access Microsoft technologies.Set Up a Forward Mailbox for the Email Dynamics CRM. Examine the role of the MicrosoftRouter Identify the differences between the two Dynamics CRM Server in a MicrosoftDeploy Inbox Rules modes of Microsoft Dynamics CRM for Dynamics CRM deployment.Install the Email Router on Multiple Office Outlook. Describe the ways to access MicrosoftComputers Review the options for managing emails. Dynamics CRM.Troubleshooting Review the role of Microsoft Dynamics Identify the differences between the twoOverview of Server-Side Synchronization CRM Reporting Extensions. modes of Microsoft Dynamics CRM forConfigure Server-Side Synchronization Review the role of Microsoft Dynamics Office Outlook.Set Up a Forward Mailbox for Server-Side CRM Language Packs. Review the options for managing emails.Synchronization Microsoft SQL Server Requirements Review the role of Microsoft DynamicsMigrate Email Router Settings Active Directory Requirements CRM Reporting Extensions.Email Integration Service Role Components Installed During Server Review the role of Microsoft DynamicsTest Email Configuration Setup CRM Language Packs.Synchronize Appointments, Contacts, and Microsoft Dynamics CRM Website Microsoft SQL Server RequirementsTasks Required Installation Rights for Microsoft Active Directory RequirementsExplain email tracking and correlation. Dynamics CRM Server Components Installed During Server SetupDiscover how mailboxes are monitored. Supported Server Topologies Microsoft Dynamics CRM WebsiteDescribe the purpose of Microsoft Dynamics Install Microsoft Dynamics CRM Server Required Installation Rights for MicrosoftCRM mailbox records. Installation Troubleshooting Dynamics CRM ServerExamine the email synchronization options. Post-Installation Tasks Supported Server TopologiesReview the requirement to approve email Install Microsoft Dynamics CRM Using Install Microsoft Dynamics CRM Serveraddresses. the Command Line Installation TroubleshootingExplain the role of the Microsoft Dynamics Deploy Microsoft Dynamics CRM Online Post-Installation TasksCRM Email Router. Describe the hardware and software Install Microsoft Dynamics CRM Using theInstall the Microsoft Dynamics CRM Email requirements for the Microsoft SQL Command LineRouter. Server. Deploy Microsoft Dynamics CRM OnlineReview the Email Router configuration Identify the components that are installed Describe the hardware and softwareoptions. during Microsoft Dynamics CRM Server requirements for the Microsoft SQL Server.Create a forward mailbox. Setup. Identify the components that are installedReview the purpose of deploying forwarding Review the options for creating the during Microsoft Dynamics CRM Serverrules. Microsoft Dynamics CRM Server website. Setup.Review options for installing the Email Review the rights required to install Review the options for creating theRouter on multiple computers. Microsoft Dynamics CRM Server. Microsoft Dynamics CRM Server website.Review troubleshooting tips. Install Microsoft Dynamics CRM Server. Review the rights required to installDescribe the role of Server-Side Review installation troubleshooting and Microsoft Dynamics CRM Server.Synchronization. identify known issues. Install Microsoft Dynamics CRM Server.Configure Server-Side Synchronization. Identify the tasks and configuration Review installation troubleshooting andTest Server-Side Synchronization settings. settings that are completed after the identify known issues.Installation Requirements installation of Microsoft Dynamics CRM Identify the tasks and configurationDeployment Methods Server. settings that are completed after theInstall Microsoft Dynamics CRM for Outlook Describe how to install Microsoft installation of Microsoft Dynamics CRMConfigure Microsoft Dynamics CRM for Dynamics CRM using the command line. Server.Outlook Describe how sample data can be added Describe how to install Microsoft DynamicsConfigure User Email Settings to a Microsoft Dynamics CRM CRM using the command line.Install Microsoft Dynamics CRM for Outlook implementation. Describe how sample data can be addedUsing the Command Line Microsoft Dynamics CRM Reporting to a Microsoft Dynamics CRMUsing Microsoft Dynamics CRM for Outlook Extensions implementation.with Offline Capability Requirements for Microsoft Dynamics Microsoft Dynamics CRM ReportingInstall Microsoft Dynamics CRM for Outlook. CRM Reporting Extensions ExtensionsIdentify the deployment methods for Microsoft Dynamics CRM Report Requirements for Microsoft Dynamicsinstalling Microsoft Dynamics CRM for Authoring Extension CRM Reporting ExtensionsOutlook. Install Microsoft Dynamics CRM Microsoft Dynamics CRM Report AuthoringInstall Microsoft Dynamics CRM for Outlook. Reporting Extensions ExtensionConfigure Microsoft Dynamics CRM for Review when Microsoft Dynamics CRM Install Microsoft Dynamics CRM Reporting


Outlook to connect to Microsoft Dynamics Reporting Extensions is required. ExtensionsCRM organizations. Identify the requirements for installing Review when Microsoft Dynamics CRMConfigure user settings and options related Microsoft Dynamic CRM Reporting Reporting Extensions is required.to emails. Extensions. Identify the requirements for installingInstall Microsoft Dynamics CRM for Outlook Review when Microsoft Dynamics CRM Microsoft Dynamic CRM Reportingusing the command line. Report Authoring Extension is required. Extensions.Review how Microsoft Dynamics CRM for Deployment Administrators Review when Microsoft Dynamics CRMOutlook with offline capability works and how Create a New Organization Report Authoring Extension is required.to configure the offline database. Manage Existing Organizations Deployment AdministratorsRequirements for Configuring an Manage Servers Create a New OrganizationInternet-Facing Deployment Configure Access from the Internet Manage Existing OrganizationsCertificates Update Web Addresses Manage ServersInstall Active Directory Federation Services View License Information Configure Access from the InternetConfigure AD FS Upgrade the Microsoft Dynamics CRM Update Web AddressesConfigure Claims-Based Authentication Edition View License InformationConfigure an IFD Redeploy Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMDescribe the requirements for configuring an Import Organizations EditionIFD. Administer the Deployment Using Redeploy Microsoft Dynamics CRMReview the certificates required for an IFD. Windows PowerShell Import OrganizationsIdentify the steps to install Active Directory Review the steps to create new Administer the Deployment UsingFederation Service. organizations. Windows PowerShellReview the Active Directory Federation Describe the management tasks for Review the steps to create newService configuration steps. existing organizations. organizations.Review the steps to configure claims-based Describe how to add an existing Describe the management tasks forauthentication in Microsoft Dynamics CRM. organization database to the deployment. existing organizations.Review the steps to configure an IFD in Review Microsoft Dynamics CRM Server Describe how to add an existingMicrosoft Dynamics CRM. management tasks. organization database to the deployment.Manage System Jobs Describe how to update the Microsoft Review Microsoft Dynamics CRM ServerDelete Records Dynamics CRM web addresses. management tasks.Disaster Recovery Review Microsoft Dynamics CRM license Describe how to update the MicrosoftManage SQL Databases information. Dynamics CRM web addresses.Troubleshooting Describe the Microsoft Dynamics CRM Review Microsoft Dynamics CRM licenseConfigure Tracing Edition upgrade options. information.Update Microsoft Dynamics CRM Explore why the redeployment of Describe the Microsoft Dynamics CRMManage Data Encryption Microsoft Dynamics CRM is required. Edition upgrade options.Best Practices Analyzer (BPA) Examine Windows PowerShell for Explore why the redeployment of MicrosoftVSS Writer Service for Microsoft Dynamics performing deployment commands. Dynamics CRM is required.CRM Base and Extension Table Merge Examine Windows PowerShell forMarketplace Upgrade Process Phases performing deployment commands.Examine how to manage system jobs. Phase 1 – Prepare to Upgrade Base and Extension Table MergeShow how to delete records using the Bulk Phase 2 – Establish the Test Upgrade Process PhasesDelete Wizard. Environment Phase 1 – Prepare to UpgradeDiscuss areas to consider for a disaster Phase 3 – Upgrade and Validate the Test Phase 2 – Establish the Test Environmentrecovery plan. Environment Phase 3 – Upgrade and Validate the TestDescribe tasks in Microsoft SQL Server that Phase 4 – Upgrade and Validate the Environmentcan improve performance. Production Deployment Phase 4 – Upgrade and Validate theReview ways to troubleshoot and diagnose Perform an In-Place Upgrade of Microsoft Production Deploymentproblems and monitor performance. Dynamics CRM 2011 Server Perform an In-Place Upgrade of MicrosoftExamine how to configure tracing. Perform a Migration Using the Same Dynamics CRM 2011 ServerDescribe how to update Microsoft Dynamics Instance of SQL Server Perform a Migration Using the SameCRM. Perform a Migration Using a New Instance of SQL ServerExamine data encryption. Instance of SQL Server Perform a Migration Using a New InstanceDescribe the Best Practices Analyzer. Upgrade the Microsoft Dynamics CRM of SQL ServerDescribe the VSS Writer Service for 2011 Email Router Upgrade the Microsoft Dynamics CRMMicrosoft Dynamics CRM. Plan the Upgrade of Microsoft Dynamics 2011 Email RouterExamine the Microsoft Dynamics CRM 2011 for Outlook Plan the Upgrade of Microsoft Dynamicsmarketplace. Upgrade Microsoft Dynamics CRM 2011 CRM 2011 for OutlookNetwork Load Balancing for Outlook Upgrade Microsoft Dynamics CRM 2011Clustering Microsoft SQL Server Describe the base and extension table for OutlookOther SQL Server High-Availability Solutions merge process Describe the base and extension tableHigh-Availability Options for Other Review the high-level phases of an merge processSupporting Components upgrade process. Review the high-level phases of an

Explain the need for a test environment. upgrade process.Module 4: Manage Microsoft Dynamics CRM Identify the need to validate an upgrade Explain the need for a test environment.with the Deployment Manager of a test environment. Identify the need to validate an upgrade ofline Review the upgrade of the production a test environment.


deployment. Review the upgrade of the productionThis module explains how you can redeploy Describe an in-place upgrade of Microsoft deployment.Microsoft Dynamics CRM and use the Microsoft Dynamics CRM. Describe an in-place upgrade of MicrosoftDynamics CRM Deployment Manager to carry Describe a migration upgrade of Dynamics CRM.out deployment-wide administration tasks. Microsoft Dynamics CRM. Describe a migration upgrade of Microsoftline Describe the upgrade of the Microsoft Dynamics CRM.

Dynamics CRM Email Router. Describe the upgrade of the MicrosoftLessons Email Tracking and Correlation Dynamics CRM Email Router.line Mailbox Monitoring Email Tracking and Correlation

Microsoft Dynamics CRM Server Synchronization Methods Mailbox MonitoringRequirements Email Address Approval Synchronization MethodsMicrosoft Dynamics CRM Reporting Overview of the Email Router Email Address ApprovalOverview Install the Email Router and Rule Overview of the Email RouterDeployment Manager Deployment Wizard Install the Email Router and RuleUpgrade Considerations Configure the Email Router Deployment WizardMicrosoft Dynamics CRM for Outlook Set Up a Forward Mailbox for the Email Configure the Email RouterOverview Router Set Up a Forward Mailbox for the EmailOverview of Claims-Based Authentication Deploy Inbox Rules RouterService Accounts Install the Email Router on Multiple Deploy Inbox RulesInstall Microsoft Dynamics CRM Server on Computers Install the Email Router on MultipleMultiple Computers Troubleshooting Computers

Overview of Server-Side Synchronization TroubleshootingConfigure Server-Side Synchronization Overview of Server-Side Synchronization

line Set Up a Forward Mailbox for Server-Side Configure Server-Side SynchronizationOn-Premises Licensing Model Synchronization Set Up a Forward Mailbox for Server-SideOnline Licensing Model Migrate Email Router Settings SynchronizationSupporting Technologies Email Integration Service Role Migrate Email Router SettingsMicrosoft Dynamics CRM Server Test Email Configuration Email Integration Service RoleAccessing Microsoft Dynamics CRM Synchronize Appointments, Contacts, Test Email ConfigurationMicrosoft Dynamics CRM for Office Outlook and Tasks Synchronize Appointments, Contacts, andManaging Emails Explain email tracking and correlation. TasksMicrosoft Dynamics CRM Reporting Discover how mailboxes are monitored. Explain email tracking and correlation.Extensions Describe the purpose of Microsoft Discover how mailboxes are monitored.Microsoft Dynamics CRM Language Packs Dynamics CRM mailbox records. Describe the purpose of MicrosoftPlanning Overview Examine the email synchronization Dynamics CRM mailbox records.Describe the licensing model and client options. Examine the email synchronizationaccess license types. Review the requirement to approve email options.Provide an overview of the supporting addresses. Review the requirement to approve emailtechnologies. Explain the role of the Microsoft addresses.Examine the role of the Microsoft Dynamics Dynamics CRM Email Router. Explain the role of the Microsoft DynamicsCRM Server in a Microsoft Dynamics CRM Install the Microsoft Dynamics CRM CRM Email Router.deployment. Email Router. Install the Microsoft Dynamics CRM EmailDescribe the ways to access Microsoft Review the Email Router configuration Router.Dynamics CRM. options. Review the Email Router configurationIdentify the differences between the two Create a forward mailbox. options.modes of Microsoft Dynamics CRM for Review the purpose of deploying Create a forward mailbox.Office Outlook. forwarding rules. Review the purpose of deployingReview the options for managing emails. Review options for installing the Email forwarding rules.Review the role of Microsoft Dynamics CRM Router on multiple computers. Review options for installing the EmailReporting Extensions. Review troubleshooting tips. Router on multiple computers.Review the role of Microsoft Dynamics CRM Describe the role of Server-Side Review troubleshooting tips.Language Packs. Synchronization. Describe the role of Server-SideMicrosoft SQL Server Requirements Configure Server-Side Synchronization. Synchronization.Active Directory Requirements Test Server-Side Synchronization Configure Server-Side Synchronization.Components Installed During Server Setup settings. Test Server-Side Synchronization settings.Microsoft Dynamics CRM Website Installation Requirements Installation RequirementsRequired Installation Rights for Microsoft Deployment Methods Deployment MethodsDynamics CRM Server Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forSupported Server Topologies Outlook OutlookInstall Microsoft Dynamics CRM Server Configure Microsoft Dynamics CRM for Configure Microsoft Dynamics CRM forInstallation Troubleshooting Outlook OutlookPost-Installation Tasks Configure User Email Settings Configure User Email SettingsInstall Microsoft Dynamics CRM Using the Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forCommand Line Outlook Using the Command Line Outlook Using the Command LineDeploy Microsoft Dynamics CRM Online Using Microsoft Dynamics CRM for Using Microsoft Dynamics CRM forDescribe the hardware and software Outlook with Offline Capability Outlook with Offline Capability


requirements for the Microsoft SQL Server. Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forIdentify the components that are installed Outlook. Outlook.during Microsoft Dynamics CRM Server Identify the deployment methods for Identify the deployment methods forSetup. installing Microsoft Dynamics CRM for installing Microsoft Dynamics CRM forReview the options for creating the Microsoft Outlook. Outlook.Dynamics CRM Server website. Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forReview the rights required to install Outlook. Outlook.Microsoft Dynamics CRM Server. Configure Microsoft Dynamics CRM for Configure Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Server. Outlook to connect to Microsoft Outlook to connect to Microsoft DynamicsReview installation troubleshooting and Dynamics CRM organizations. CRM organizations.identify known issues. Configure user settings and options Configure user settings and options relatedIdentify the tasks and configuration settings related to emails. to emails.that are completed after the installation of Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server. Outlook using the command line. Outlook using the command line.Describe how to install Microsoft Dynamics Review how Microsoft Dynamics CRM for Review how Microsoft Dynamics CRM forCRM using the command line. Outlook with offline capability works and Outlook with offline capability works andDescribe how sample data can be added to how to configure the offline database. how to configure the offline database.a Microsoft Dynamics CRM implementation. Requirements for Configuring an Requirements for Configuring anMicrosoft Dynamics CRM Reporting Internet-Facing Deployment Internet-Facing DeploymentExtensions Certificates CertificatesRequirements for Microsoft Dynamics CRM Install Active Directory Federation Install Active Directory Federation ServicesReporting Extensions Services Configure AD FSMicrosoft Dynamics CRM Report Authoring Configure AD FS Configure Claims-Based AuthenticationExtension Configure Claims-Based Authentication Configure an IFDInstall Microsoft Dynamics CRM Reporting Configure an IFD Describe the requirements for configuringExtensions Describe the requirements for configuring an IFD.Review when Microsoft Dynamics CRM an IFD. Review the certificates required for an IFD.Reporting Extensions is required. Review the certificates required for an Identify the steps to install Active DirectoryIdentify the requirements for installing IFD. Federation Service.Microsoft Dynamic CRM Reporting Identify the steps to install Active Review the Active Directory FederationExtensions. Directory Federation Service. Service configuration steps.Review when Microsoft Dynamics CRM Review the Active Directory Federation Review the steps to configureReport Authoring Extension is required. Service configuration steps. claims-based authentication in MicrosoftDeployment Administrators Review the steps to configure Dynamics CRM.Create a New Organization claims-based authentication in Microsoft Review the steps to configure an IFD inManage Existing Organizations Dynamics CRM. Microsoft Dynamics CRM.Manage Servers Review the steps to configure an IFD in Manage System JobsConfigure Access from the Internet Microsoft Dynamics CRM. Delete RecordsUpdate Web Addresses Manage System Jobs Disaster RecoveryView License Information Delete Records Manage SQL DatabasesUpgrade the Microsoft Dynamics CRM Disaster Recovery TroubleshootingEdition Manage SQL Databases Configure TracingRedeploy Microsoft Dynamics CRM Troubleshooting Update Microsoft Dynamics CRMImport Organizations Configure Tracing Manage Data EncryptionAdminister the Deployment Using Windows Update Microsoft Dynamics CRM Best Practices Analyzer (BPA)PowerShell Manage Data Encryption VSS Writer Service for Microsoft DynamicsReview the steps to create new Best Practices Analyzer (BPA) CRMorganizations. VSS Writer Service for Microsoft MarketplaceDescribe the management tasks for existing Dynamics CRM Examine how to manage system jobs.organizations. Marketplace Show how to delete records using the BulkDescribe how to add an existing organization Examine how to manage system jobs. Delete Wizard.database to the deployment. Show how to delete records using the Discuss areas to consider for a disasterReview Microsoft Dynamics CRM Server Bulk Delete Wizard. recovery plan.management tasks. Discuss areas to consider for a disaster Describe tasks in Microsoft SQL ServerDescribe how to update the Microsoft recovery plan. that can improve performance.Dynamics CRM web addresses. Describe tasks in Microsoft SQL Server Review ways to troubleshoot and diagnoseReview Microsoft Dynamics CRM license that can improve performance. problems and monitor performance.information. Review ways to troubleshoot and Examine how to configure tracing.Describe the Microsoft Dynamics CRM diagnose problems and monitor Describe how to update MicrosoftEdition upgrade options. performance. Dynamics CRM.Explore why the redeployment of Microsoft Examine how to configure tracing. Examine data encryption.Dynamics CRM is required. Describe how to update Microsoft Describe the Best Practices Analyzer.Examine Windows PowerShell for Dynamics CRM. Describe the VSS Writer Service forperforming deployment commands. Examine data encryption. Microsoft Dynamics CRM.Base and Extension Table Merge Describe the Best Practices Analyzer. Examine the Microsoft DynamicsUpgrade Process Phases Describe the VSS Writer Service for marketplace.


Phase 1 – Prepare to Upgrade Microsoft Dynamics CRM. Network Load BalancingPhase 2 – Establish the Test Environment Examine the Microsoft Dynamics Clustering Microsoft SQL ServerPhase 3 – Upgrade and Validate the Test marketplace. Other SQL Server High-AvailabilityEnvironment Network Load Balancing SolutionsPhase 4 – Upgrade and Validate the Clustering Microsoft SQL Server High-Availability Options for OtherProduction Deployment Other SQL Server High-Availability Supporting ComponentsPerform an In-Place Upgrade of Microsoft SolutionsDynamics CRM 2011 Server High-Availability Options for OtherPerform a Migration Using the Same Supporting Components lineInstance of SQL Server On-Premises Licensing ModelPerform a Migration Using a New Instance Online Licensing Modelof SQL Server line Supporting TechnologiesUpgrade the Microsoft Dynamics CRM 2011 On-Premises Licensing Model Microsoft Dynamics CRM ServerEmail Router Online Licensing Model Accessing Microsoft Dynamics CRMPlan the Upgrade of Microsoft Dynamics Supporting Technologies Microsoft Dynamics CRM for OfficeCRM 2011 for Outlook Microsoft Dynamics CRM Server OutlookUpgrade Microsoft Dynamics CRM 2011 for Accessing Microsoft Dynamics CRM Managing EmailsOutlook Microsoft Dynamics CRM for Office Microsoft Dynamics CRM ReportingDescribe the base and extension table Outlook Extensionsmerge process Managing Emails Microsoft Dynamics CRM Language PacksReview the high-level phases of an upgrade Microsoft Dynamics CRM Reporting Planning Overviewprocess. Extensions Describe the licensing model and clientExplain the need for a test environment. Microsoft Dynamics CRM Language access license types.Identify the need to validate an upgrade of a Packs Provide an overview of the supportingtest environment. Planning Overview technologies.Review the upgrade of the production Describe the licensing model and client Examine the role of the Microsoftdeployment. access license types. Dynamics CRM Server in a MicrosoftDescribe an in-place upgrade of Microsoft Provide an overview of the supporting Dynamics CRM deployment.Dynamics CRM. technologies. Describe the ways to access MicrosoftDescribe a migration upgrade of Microsoft Examine the role of the Microsoft Dynamics CRM.Dynamics CRM. Dynamics CRM Server in a Microsoft Identify the differences between the twoDescribe the upgrade of the Microsoft Dynamics CRM deployment. modes of Microsoft Dynamics CRM forDynamics CRM Email Router. Describe the ways to access Microsoft Office Outlook.Email Tracking and Correlation Dynamics CRM. Review the options for managing emails.Mailbox Monitoring Identify the differences between the two Review the role of Microsoft DynamicsSynchronization Methods modes of Microsoft Dynamics CRM for CRM Reporting Extensions.Email Address Approval Office Outlook. Review the role of Microsoft DynamicsOverview of the Email Router Review the options for managing emails. CRM Language Packs.Install the Email Router and Rule Review the role of Microsoft Dynamics Microsoft SQL Server RequirementsDeployment Wizard CRM Reporting Extensions. Active Directory RequirementsConfigure the Email Router Review the role of Microsoft Dynamics Components Installed During Server SetupSet Up a Forward Mailbox for the Email CRM Language Packs. Microsoft Dynamics CRM WebsiteRouter Microsoft SQL Server Requirements Required Installation Rights for MicrosoftDeploy Inbox Rules Active Directory Requirements Dynamics CRM ServerInstall the Email Router on Multiple Components Installed During Server Supported Server TopologiesComputers Setup Install Microsoft Dynamics CRM ServerTroubleshooting Microsoft Dynamics CRM Website Installation TroubleshootingOverview of Server-Side Synchronization Required Installation Rights for Microsoft Post-Installation TasksConfigure Server-Side Synchronization Dynamics CRM Server Install Microsoft Dynamics CRM Using theSet Up a Forward Mailbox for Server-Side Supported Server Topologies Command LineSynchronization Install Microsoft Dynamics CRM Server Deploy Microsoft Dynamics CRM OnlineMigrate Email Router Settings Installation Troubleshooting Describe the hardware and softwareEmail Integration Service Role Post-Installation Tasks requirements for the Microsoft SQL Server.Test Email Configuration Install Microsoft Dynamics CRM Using Identify the components that are installedSynchronize Appointments, Contacts, and the Command Line during Microsoft Dynamics CRM ServerTasks Deploy Microsoft Dynamics CRM Online Setup.Explain email tracking and correlation. Describe the hardware and software Review the options for creating theDiscover how mailboxes are monitored. requirements for the Microsoft SQL Microsoft Dynamics CRM Server website.Describe the purpose of Microsoft Dynamics Server. Review the rights required to installCRM mailbox records. Identify the components that are installed Microsoft Dynamics CRM Server.Examine the email synchronization options. during Microsoft Dynamics CRM Server Install Microsoft Dynamics CRM Server.Review the requirement to approve email Setup. Review installation troubleshooting andaddresses. Review the options for creating the identify known issues.Explain the role of the Microsoft Dynamics Microsoft Dynamics CRM Server website. Identify the tasks and configurationCRM Email Router. Review the rights required to install settings that are completed after theInstall the Microsoft Dynamics CRM Email Microsoft Dynamics CRM Server. installation of Microsoft Dynamics CRM


Router. Install Microsoft Dynamics CRM Server. Server.Review the Email Router configuration Review installation troubleshooting and Describe how to install Microsoft Dynamicsoptions. identify known issues. CRM using the command line.Create a forward mailbox. Identify the tasks and configuration Describe how sample data can be addedReview the purpose of deploying forwarding settings that are completed after the to a Microsoft Dynamics CRMrules. installation of Microsoft Dynamics CRM implementation.Review options for installing the Email Server. Microsoft Dynamics CRM ReportingRouter on multiple computers. Describe how to install Microsoft ExtensionsReview troubleshooting tips. Dynamics CRM using the command line. Requirements for Microsoft DynamicsDescribe the role of Server-Side Describe how sample data can be added CRM Reporting ExtensionsSynchronization. to a Microsoft Dynamics CRM Microsoft Dynamics CRM Report AuthoringConfigure Server-Side Synchronization. implementation. ExtensionTest Server-Side Synchronization settings. Microsoft Dynamics CRM Reporting Install Microsoft Dynamics CRM ReportingInstallation Requirements Extensions ExtensionsDeployment Methods Requirements for Microsoft Dynamics Review when Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook CRM Reporting Extensions Reporting Extensions is required.Configure Microsoft Dynamics CRM for Microsoft Dynamics CRM Report Identify the requirements for installingOutlook Authoring Extension Microsoft Dynamic CRM ReportingConfigure User Email Settings Install Microsoft Dynamics CRM Extensions.Install Microsoft Dynamics CRM for Outlook Reporting Extensions Review when Microsoft Dynamics CRMUsing the Command Line Review when Microsoft Dynamics CRM Report Authoring Extension is required.Using Microsoft Dynamics CRM for Outlook Reporting Extensions is required. Deployment Administratorswith Offline Capability Identify the requirements for installing Create a New OrganizationInstall Microsoft Dynamics CRM for Outlook. Microsoft Dynamic CRM Reporting Manage Existing OrganizationsIdentify the deployment methods for Extensions. Manage Serversinstalling Microsoft Dynamics CRM for Review when Microsoft Dynamics CRM Configure Access from the InternetOutlook. Report Authoring Extension is required. Update Web AddressesInstall Microsoft Dynamics CRM for Outlook. Deployment Administrators View License InformationConfigure Microsoft Dynamics CRM for Create a New Organization Upgrade the Microsoft Dynamics CRMOutlook to connect to Microsoft Dynamics Manage Existing Organizations EditionCRM organizations. Manage Servers Redeploy Microsoft Dynamics CRMConfigure user settings and options related Configure Access from the Internet Import Organizationsto emails. Update Web Addresses Administer the Deployment UsingInstall Microsoft Dynamics CRM for Outlook View License Information Windows PowerShellusing the command line. Upgrade the Microsoft Dynamics CRM Review the steps to create newReview how Microsoft Dynamics CRM for Edition organizations.Outlook with offline capability works and how Redeploy Microsoft Dynamics CRM Describe the management tasks forto configure the offline database. Import Organizations existing organizations.Requirements for Configuring an Administer the Deployment Using Describe how to add an existingInternet-Facing Deployment Windows PowerShell organization database to the deployment.Certificates Review the steps to create new Review Microsoft Dynamics CRM ServerInstall Active Directory Federation Services organizations. management tasks.Configure AD FS Describe the management tasks for Describe how to update the MicrosoftConfigure Claims-Based Authentication existing organizations. Dynamics CRM web addresses.Configure an IFD Describe how to add an existing Review Microsoft Dynamics CRM licenseDescribe the requirements for configuring an organization database to the deployment. information.IFD. Review Microsoft Dynamics CRM Server Describe the Microsoft Dynamics CRMReview the certificates required for an IFD. management tasks. Edition upgrade options.Identify the steps to install Active Directory Describe how to update the Microsoft Explore why the redeployment of MicrosoftFederation Service. Dynamics CRM web addresses. Dynamics CRM is required.Review the Active Directory Federation Review Microsoft Dynamics CRM license Examine Windows PowerShell forService configuration steps. information. performing deployment commands.Review the steps to configure claims-based Describe the Microsoft Dynamics CRM Base and Extension Table Mergeauthentication in Microsoft Dynamics CRM. Edition upgrade options. Upgrade Process PhasesReview the steps to configure an IFD in Explore why the redeployment of Phase 1 – Prepare to UpgradeMicrosoft Dynamics CRM. Microsoft Dynamics CRM is required. Phase 2 – Establish the Test EnvironmentManage System Jobs Examine Windows PowerShell for Phase 3 – Upgrade and Validate the TestDelete Records performing deployment commands. EnvironmentDisaster Recovery Base and Extension Table Merge Phase 4 – Upgrade and Validate theManage SQL Databases Upgrade Process Phases Production DeploymentTroubleshooting Phase 1 – Prepare to Upgrade Perform an In-Place Upgrade of MicrosoftConfigure Tracing Phase 2 – Establish the Test Dynamics CRM 2011 ServerUpdate Microsoft Dynamics CRM Environment Perform a Migration Using the SameManage Data Encryption Phase 3 – Upgrade and Validate the Test Instance of SQL ServerBest Practices Analyzer (BPA) Environment Perform a Migration Using a New InstanceVSS Writer Service for Microsoft Dynamics Phase 4 – Upgrade and Validate the of SQL Server


CRM Production Deployment Upgrade the Microsoft Dynamics CRMMarketplace Perform an In-Place Upgrade of Microsoft 2011 Email RouterExamine how to manage system jobs. Dynamics CRM 2011 Server Plan the Upgrade of Microsoft DynamicsShow how to delete records using the Bulk Perform a Migration Using the Same CRM 2011 for OutlookDelete Wizard. Instance of SQL Server Upgrade Microsoft Dynamics CRM 2011Discuss areas to consider for a disaster Perform a Migration Using a New for Outlookrecovery plan. Instance of SQL Server Describe the base and extension tableDescribe tasks in Microsoft SQL Server that Upgrade the Microsoft Dynamics CRM merge processcan improve performance. 2011 Email Router Review the high-level phases of anReview ways to troubleshoot and diagnose Plan the Upgrade of Microsoft Dynamics upgrade process.problems and monitor performance. CRM 2011 for Outlook Explain the need for a test environment.Examine how to configure tracing. Upgrade Microsoft Dynamics CRM 2011 Identify the need to validate an upgrade ofDescribe how to update Microsoft Dynamics for Outlook a test environment.CRM. Describe the base and extension table Review the upgrade of the productionExamine data encryption. merge process deployment.Describe the Best Practices Analyzer. Review the high-level phases of an Describe an in-place upgrade of MicrosoftDescribe the VSS Writer Service for upgrade process. Dynamics CRM.Microsoft Dynamics CRM. Explain the need for a test environment. Describe a migration upgrade of MicrosoftExamine the Microsoft Dynamics Identify the need to validate an upgrade Dynamics CRM.marketplace. of a test environment. Describe the upgrade of the MicrosoftNetwork Load Balancing Review the upgrade of the production Dynamics CRM Email Router.Clustering Microsoft SQL Server deployment. Email Tracking and CorrelationOther SQL Server High-Availability Solutions Describe an in-place upgrade of Microsoft Mailbox MonitoringHigh-Availability Options for Other Dynamics CRM. Synchronization MethodsSupporting Components Describe a migration upgrade of Email Address Approval

Microsoft Dynamics CRM. Overview of the Email RouterDescribe the upgrade of the Microsoft Install the Email Router and Rule

line Dynamics CRM Email Router. Deployment WizardOn-Premises Licensing Model Email Tracking and Correlation Configure the Email RouterOnline Licensing Model Mailbox Monitoring Set Up a Forward Mailbox for the EmailSupporting Technologies Synchronization Methods RouterMicrosoft Dynamics CRM Server Email Address Approval Deploy Inbox RulesAccessing Microsoft Dynamics CRM Overview of the Email Router Install the Email Router on MultipleMicrosoft Dynamics CRM for Office Outlook Install the Email Router and Rule ComputersManaging Emails Deployment Wizard TroubleshootingMicrosoft Dynamics CRM Reporting Configure the Email Router Overview of Server-Side SynchronizationExtensions Set Up a Forward Mailbox for the Email Configure Server-Side SynchronizationMicrosoft Dynamics CRM Language Packs Router Set Up a Forward Mailbox for Server-SidePlanning Overview Deploy Inbox Rules SynchronizationDescribe the licensing model and client Install the Email Router on Multiple Migrate Email Router Settingsaccess license types. Computers Email Integration Service RoleProvide an overview of the supporting Troubleshooting Test Email Configurationtechnologies. Overview of Server-Side Synchronization Synchronize Appointments, Contacts, andExamine the role of the Microsoft Dynamics Configure Server-Side Synchronization TasksCRM Server in a Microsoft Dynamics CRM Set Up a Forward Mailbox for Server-Side Explain email tracking and correlation.deployment. Synchronization Discover how mailboxes are monitored.Describe the ways to access Microsoft Migrate Email Router Settings Describe the purpose of MicrosoftDynamics CRM. Email Integration Service Role Dynamics CRM mailbox records.Identify the differences between the two Test Email Configuration Examine the email synchronizationmodes of Microsoft Dynamics CRM for Synchronize Appointments, Contacts, options.Office Outlook. and Tasks Review the requirement to approve emailReview the options for managing emails. Explain email tracking and correlation. addresses.Review the role of Microsoft Dynamics CRM Discover how mailboxes are monitored. Explain the role of the Microsoft DynamicsReporting Extensions. Describe the purpose of Microsoft CRM Email Router.Review the role of Microsoft Dynamics CRM Dynamics CRM mailbox records. Install the Microsoft Dynamics CRM EmailLanguage Packs. Examine the email synchronization Router.Microsoft SQL Server Requirements options. Review the Email Router configurationActive Directory Requirements Review the requirement to approve email options.Components Installed During Server Setup addresses. Create a forward mailbox.Microsoft Dynamics CRM Website Explain the role of the Microsoft Review the purpose of deployingRequired Installation Rights for Microsoft Dynamics CRM Email Router. forwarding rules.Dynamics CRM Server Install the Microsoft Dynamics CRM Review options for installing the EmailSupported Server Topologies Email Router. Router on multiple computers.Install Microsoft Dynamics CRM Server Review the Email Router configuration Review troubleshooting tips.Installation Troubleshooting options. Describe the role of Server-SidePost-Installation Tasks Create a forward mailbox. Synchronization.


Install Microsoft Dynamics CRM Using the Review the purpose of deploying Configure Server-Side Synchronization.Command Line forwarding rules. Test Server-Side Synchronization settings.Deploy Microsoft Dynamics CRM Online Review options for installing the Email Installation RequirementsDescribe the hardware and software Router on multiple computers. Deployment Methodsrequirements for the Microsoft SQL Server. Review troubleshooting tips. Install Microsoft Dynamics CRM forIdentify the components that are installed Describe the role of Server-Side Outlookduring Microsoft Dynamics CRM Server Synchronization. Configure Microsoft Dynamics CRM forSetup. Configure Server-Side Synchronization. OutlookReview the options for creating the Microsoft Test Server-Side Synchronization Configure User Email SettingsDynamics CRM Server website. settings. Install Microsoft Dynamics CRM forReview the rights required to install Installation Requirements Outlook Using the Command LineMicrosoft Dynamics CRM Server. Deployment Methods Using Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Server. Install Microsoft Dynamics CRM for Outlook with Offline CapabilityReview installation troubleshooting and Outlook Install Microsoft Dynamics CRM foridentify known issues. Configure Microsoft Dynamics CRM for Outlook.Identify the tasks and configuration settings Outlook Identify the deployment methods forthat are completed after the installation of Configure User Email Settings installing Microsoft Dynamics CRM forMicrosoft Dynamics CRM Server. Install Microsoft Dynamics CRM for Outlook.Describe how to install Microsoft Dynamics Outlook Using the Command Line Install Microsoft Dynamics CRM forCRM using the command line. Using Microsoft Dynamics CRM for Outlook.Describe how sample data can be added to Outlook with Offline Capability Configure Microsoft Dynamics CRM fora Microsoft Dynamics CRM implementation. Install Microsoft Dynamics CRM for Outlook to connect to Microsoft DynamicsMicrosoft Dynamics CRM Reporting Outlook. CRM organizations.Extensions Identify the deployment methods for Configure user settings and options relatedRequirements for Microsoft Dynamics CRM installing Microsoft Dynamics CRM for to emails.Reporting Extensions Outlook. Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM Report Authoring Install Microsoft Dynamics CRM for Outlook using the command line.Extension Outlook. Review how Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Reporting Configure Microsoft Dynamics CRM for Outlook with offline capability works andExtensions Outlook to connect to Microsoft how to configure the offline database.Review when Microsoft Dynamics CRM Dynamics CRM organizations. Requirements for Configuring anReporting Extensions is required. Configure user settings and options Internet-Facing DeploymentIdentify the requirements for installing related to emails. CertificatesMicrosoft Dynamic CRM Reporting Install Microsoft Dynamics CRM for Install Active Directory Federation ServicesExtensions. Outlook using the command line. Configure AD FSReview when Microsoft Dynamics CRM Review how Microsoft Dynamics CRM for Configure Claims-Based AuthenticationReport Authoring Extension is required. Outlook with offline capability works and Configure an IFDDeployment Administrators how to configure the offline database. Describe the requirements for configuringCreate a New Organization Requirements for Configuring an an IFD.Manage Existing Organizations Internet-Facing Deployment Review the certificates required for an IFD.Manage Servers Certificates Identify the steps to install Active DirectoryConfigure Access from the Internet Install Active Directory Federation Federation Service.Update Web Addresses Services Review the Active Directory FederationView License Information Configure AD FS Service configuration steps.Upgrade the Microsoft Dynamics CRM Configure Claims-Based Authentication Review the steps to configureEdition Configure an IFD claims-based authentication in MicrosoftRedeploy Microsoft Dynamics CRM Describe the requirements for configuring Dynamics CRM.Import Organizations an IFD. Review the steps to configure an IFD inAdminister the Deployment Using Windows Review the certificates required for an Microsoft Dynamics CRM.PowerShell IFD. Manage System JobsReview the steps to create new Identify the steps to install Active Delete Recordsorganizations. Directory Federation Service. Disaster RecoveryDescribe the management tasks for existing Review the Active Directory Federation Manage SQL Databasesorganizations. Service configuration steps. TroubleshootingDescribe how to add an existing organization Review the steps to configure Configure Tracingdatabase to the deployment. claims-based authentication in Microsoft Update Microsoft Dynamics CRMReview Microsoft Dynamics CRM Server Dynamics CRM. Manage Data Encryptionmanagement tasks. Review the steps to configure an IFD in Best Practices Analyzer (BPA)Describe how to update the Microsoft Microsoft Dynamics CRM. VSS Writer Service for Microsoft DynamicsDynamics CRM web addresses. Manage System Jobs CRMReview Microsoft Dynamics CRM license Delete Records Marketplaceinformation. Disaster Recovery Examine how to manage system jobs.Describe the Microsoft Dynamics CRM Manage SQL Databases Show how to delete records using the BulkEdition upgrade options. Troubleshooting Delete Wizard.Explore why the redeployment of Microsoft Configure Tracing Discuss areas to consider for a disasterDynamics CRM is required. Update Microsoft Dynamics CRM recovery plan.


Examine Windows PowerShell for Manage Data Encryption Describe tasks in Microsoft SQL Serverperforming deployment commands. Best Practices Analyzer (BPA) that can improve performance.Base and Extension Table Merge VSS Writer Service for Microsoft Review ways to troubleshoot and diagnoseUpgrade Process Phases Dynamics CRM problems and monitor performance.Phase 1 – Prepare to Upgrade Marketplace Examine how to configure tracing.Phase 2 – Establish the Test Environment Examine how to manage system jobs. Describe how to update MicrosoftPhase 3 – Upgrade and Validate the Test Show how to delete records using the Dynamics CRM.Environment Bulk Delete Wizard. Examine data encryption.Phase 4 – Upgrade and Validate the Discuss areas to consider for a disaster Describe the Best Practices Analyzer.Production Deployment recovery plan. Describe the VSS Writer Service forPerform an In-Place Upgrade of Microsoft Describe tasks in Microsoft SQL Server Microsoft Dynamics CRM.Dynamics CRM 2011 Server that can improve performance. Examine the Microsoft DynamicsPerform a Migration Using the Same Review ways to troubleshoot and marketplace.Instance of SQL Server diagnose problems and monitor Network Load BalancingPerform a Migration Using a New Instance performance. Clustering Microsoft SQL Serverof SQL Server Examine how to configure tracing. Other SQL Server High-AvailabilityUpgrade the Microsoft Dynamics CRM 2011 Describe how to update Microsoft SolutionsEmail Router Dynamics CRM. High-Availability Options for OtherPlan the Upgrade of Microsoft Dynamics Examine data encryption. Supporting ComponentsCRM 2011 for Outlook Describe the Best Practices Analyzer.Upgrade Microsoft Dynamics CRM 2011 for Describe the VSS Writer Service forOutlook Microsoft Dynamics CRM. lineDescribe the base and extension table Examine the Microsoft Dynamics On-Premises Licensing Modelmerge process marketplace. Online Licensing ModelReview the high-level phases of an upgrade Network Load Balancing Supporting Technologiesprocess. Clustering Microsoft SQL Server Microsoft Dynamics CRM ServerExplain the need for a test environment. Other SQL Server High-Availability Accessing Microsoft Dynamics CRMIdentify the need to validate an upgrade of a Solutions Microsoft Dynamics CRM for Officetest environment. High-Availability Options for Other OutlookReview the upgrade of the production Supporting Components Managing Emailsdeployment. Microsoft Dynamics CRM ReportingDescribe an in-place upgrade of Microsoft ExtensionsDynamics CRM. line Microsoft Dynamics CRM Language PacksDescribe a migration upgrade of Microsoft On-Premises Licensing Model Planning OverviewDynamics CRM. Online Licensing Model Describe the licensing model and clientDescribe the upgrade of the Microsoft Supporting Technologies access license types.Dynamics CRM Email Router. Microsoft Dynamics CRM Server Provide an overview of the supportingEmail Tracking and Correlation Accessing Microsoft Dynamics CRM technologies.Mailbox Monitoring Microsoft Dynamics CRM for Office Examine the role of the MicrosoftSynchronization Methods Outlook Dynamics CRM Server in a MicrosoftEmail Address Approval Managing Emails Dynamics CRM deployment.Overview of the Email Router Microsoft Dynamics CRM Reporting Describe the ways to access MicrosoftInstall the Email Router and Rule Extensions Dynamics CRM.Deployment Wizard Microsoft Dynamics CRM Language Identify the differences between the twoConfigure the Email Router Packs modes of Microsoft Dynamics CRM forSet Up a Forward Mailbox for the Email Planning Overview Office Outlook.Router Describe the licensing model and client Review the options for managing emails.Deploy Inbox Rules access license types. Review the role of Microsoft DynamicsInstall the Email Router on Multiple Provide an overview of the supporting CRM Reporting Extensions.Computers technologies. Review the role of Microsoft DynamicsTroubleshooting Examine the role of the Microsoft CRM Language Packs.Overview of Server-Side Synchronization Dynamics CRM Server in a Microsoft Microsoft SQL Server RequirementsConfigure Server-Side Synchronization Dynamics CRM deployment. Active Directory RequirementsSet Up a Forward Mailbox for Server-Side Describe the ways to access Microsoft Components Installed During Server SetupSynchronization Dynamics CRM. Microsoft Dynamics CRM WebsiteMigrate Email Router Settings Identify the differences between the two Required Installation Rights for MicrosoftEmail Integration Service Role modes of Microsoft Dynamics CRM for Dynamics CRM ServerTest Email Configuration Office Outlook. Supported Server TopologiesSynchronize Appointments, Contacts, and Review the options for managing emails. Install Microsoft Dynamics CRM ServerTasks Review the role of Microsoft Dynamics Installation TroubleshootingExplain email tracking and correlation. CRM Reporting Extensions. Post-Installation TasksDiscover how mailboxes are monitored. Review the role of Microsoft Dynamics Install Microsoft Dynamics CRM Using theDescribe the purpose of Microsoft Dynamics CRM Language Packs. Command LineCRM mailbox records. Microsoft SQL Server Requirements Deploy Microsoft Dynamics CRM OnlineExamine the email synchronization options. Active Directory Requirements Describe the hardware and softwareReview the requirement to approve email Components Installed During Server requirements for the Microsoft SQL Server.


addresses. Setup Identify the components that are installedExplain the role of the Microsoft Dynamics Microsoft Dynamics CRM Website during Microsoft Dynamics CRM ServerCRM Email Router. Required Installation Rights for Microsoft Setup.Install the Microsoft Dynamics CRM Email Dynamics CRM Server Review the options for creating theRouter. Supported Server Topologies Microsoft Dynamics CRM Server website.Review the Email Router configuration Install Microsoft Dynamics CRM Server Review the rights required to installoptions. Installation Troubleshooting Microsoft Dynamics CRM Server.Create a forward mailbox. Post-Installation Tasks Install Microsoft Dynamics CRM Server.Review the purpose of deploying forwarding Install Microsoft Dynamics CRM Using Review installation troubleshooting andrules. the Command Line identify known issues.Review options for installing the Email Deploy Microsoft Dynamics CRM Online Identify the tasks and configurationRouter on multiple computers. Describe the hardware and software settings that are completed after theReview troubleshooting tips. requirements for the Microsoft SQL installation of Microsoft Dynamics CRMDescribe the role of Server-Side Server. Server.Synchronization. Identify the components that are installed Describe how to install Microsoft DynamicsConfigure Server-Side Synchronization. during Microsoft Dynamics CRM Server CRM using the command line.Test Server-Side Synchronization settings. Setup. Describe how sample data can be addedInstallation Requirements Review the options for creating the to a Microsoft Dynamics CRMDeployment Methods Microsoft Dynamics CRM Server website. implementation.Install Microsoft Dynamics CRM for Outlook Review the rights required to install Microsoft Dynamics CRM ReportingConfigure Microsoft Dynamics CRM for Microsoft Dynamics CRM Server. ExtensionsOutlook Install Microsoft Dynamics CRM Server. Requirements for Microsoft DynamicsConfigure User Email Settings Review installation troubleshooting and CRM Reporting ExtensionsInstall Microsoft Dynamics CRM for Outlook identify known issues. Microsoft Dynamics CRM Report AuthoringUsing the Command Line Identify the tasks and configuration ExtensionUsing Microsoft Dynamics CRM for Outlook settings that are completed after the Install Microsoft Dynamics CRM Reportingwith Offline Capability installation of Microsoft Dynamics CRM ExtensionsInstall Microsoft Dynamics CRM for Outlook. Server. Review when Microsoft Dynamics CRMIdentify the deployment methods for Describe how to install Microsoft Reporting Extensions is required.installing Microsoft Dynamics CRM for Dynamics CRM using the command line. Identify the requirements for installingOutlook. Describe how sample data can be added Microsoft Dynamic CRM ReportingInstall Microsoft Dynamics CRM for Outlook. to a Microsoft Dynamics CRM Extensions.Configure Microsoft Dynamics CRM for implementation. Review when Microsoft Dynamics CRMOutlook to connect to Microsoft Dynamics Microsoft Dynamics CRM Reporting Report Authoring Extension is required.CRM organizations. Extensions Deployment AdministratorsConfigure user settings and options related Requirements for Microsoft Dynamics Create a New Organizationto emails. CRM Reporting Extensions Manage Existing OrganizationsInstall Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM Report Manage Serversusing the command line. Authoring Extension Configure Access from the InternetReview how Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Update Web AddressesOutlook with offline capability works and how Reporting Extensions View License Informationto configure the offline database. Review when Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMRequirements for Configuring an Reporting Extensions is required. EditionInternet-Facing Deployment Identify the requirements for installing Redeploy Microsoft Dynamics CRMCertificates Microsoft Dynamic CRM Reporting Import OrganizationsInstall Active Directory Federation Services Extensions. Administer the Deployment UsingConfigure AD FS Review when Microsoft Dynamics CRM Windows PowerShellConfigure Claims-Based Authentication Report Authoring Extension is required. Review the steps to create newConfigure an IFD Deployment Administrators organizations.Describe the requirements for configuring an Create a New Organization Describe the management tasks forIFD. Manage Existing Organizations existing organizations.Review the certificates required for an IFD. Manage Servers Describe how to add an existingIdentify the steps to install Active Directory Configure Access from the Internet organization database to the deployment.Federation Service. Update Web Addresses Review Microsoft Dynamics CRM ServerReview the Active Directory Federation View License Information management tasks.Service configuration steps. Upgrade the Microsoft Dynamics CRM Describe how to update the MicrosoftReview the steps to configure claims-based Edition Dynamics CRM web addresses.authentication in Microsoft Dynamics CRM. Redeploy Microsoft Dynamics CRM Review Microsoft Dynamics CRM licenseReview the steps to configure an IFD in Import Organizations information.Microsoft Dynamics CRM. Administer the Deployment Using Describe the Microsoft Dynamics CRMManage System Jobs Windows PowerShell Edition upgrade options.Delete Records Review the steps to create new Explore why the redeployment of MicrosoftDisaster Recovery organizations. Dynamics CRM is required.Manage SQL Databases Describe the management tasks for Examine Windows PowerShell forTroubleshooting existing organizations. performing deployment commands.Configure Tracing Describe how to add an existing Base and Extension Table Merge


Update Microsoft Dynamics CRM organization database to the deployment. Upgrade Process PhasesManage Data Encryption Review Microsoft Dynamics CRM Server Phase 1 – Prepare to UpgradeBest Practices Analyzer (BPA) management tasks. Phase 2 – Establish the Test EnvironmentVSS Writer Service for Microsoft Dynamics Describe how to update the Microsoft Phase 3 – Upgrade and Validate the TestCRM Dynamics CRM web addresses. EnvironmentMarketplace Review Microsoft Dynamics CRM license Phase 4 – Upgrade and Validate theExamine how to manage system jobs. information. Production DeploymentShow how to delete records using the Bulk Describe the Microsoft Dynamics CRM Perform an In-Place Upgrade of MicrosoftDelete Wizard. Edition upgrade options. Dynamics CRM 2011 ServerDiscuss areas to consider for a disaster Explore why the redeployment of Perform a Migration Using the Samerecovery plan. Microsoft Dynamics CRM is required. Instance of SQL ServerDescribe tasks in Microsoft SQL Server that Examine Windows PowerShell for Perform a Migration Using a New Instancecan improve performance. performing deployment commands. of SQL ServerReview ways to troubleshoot and diagnose Base and Extension Table Merge Upgrade the Microsoft Dynamics CRMproblems and monitor performance. Upgrade Process Phases 2011 Email RouterExamine how to configure tracing. Phase 1 – Prepare to Upgrade Plan the Upgrade of Microsoft DynamicsDescribe how to update Microsoft Dynamics Phase 2 – Establish the Test CRM 2011 for OutlookCRM. Environment Upgrade Microsoft Dynamics CRM 2011Examine data encryption. Phase 3 – Upgrade and Validate the Test for OutlookDescribe the Best Practices Analyzer. Environment Describe the base and extension tableDescribe the VSS Writer Service for Phase 4 – Upgrade and Validate the merge processMicrosoft Dynamics CRM. Production Deployment Review the high-level phases of anExamine the Microsoft Dynamics Perform an In-Place Upgrade of Microsoft upgrade process.marketplace. Dynamics CRM 2011 Server Explain the need for a test environment.Network Load Balancing Perform a Migration Using the Same Identify the need to validate an upgrade ofClustering Microsoft SQL Server Instance of SQL Server a test environment.Other SQL Server High-Availability Solutions Perform a Migration Using a New Review the upgrade of the productionHigh-Availability Options for Other Instance of SQL Server deployment.Supporting Components Upgrade the Microsoft Dynamics CRM Describe an in-place upgrade of Microsoft

2011 Email Router Dynamics CRM.Plan the Upgrade of Microsoft Dynamics Describe a migration upgrade of Microsoft

line CRM 2011 for Outlook Dynamics CRM.On-Premises Licensing Model Upgrade Microsoft Dynamics CRM 2011 Describe the upgrade of the MicrosoftOnline Licensing Model for Outlook Dynamics CRM Email Router.Supporting Technologies Describe the base and extension table Email Tracking and CorrelationMicrosoft Dynamics CRM Server merge process Mailbox MonitoringAccessing Microsoft Dynamics CRM Review the high-level phases of an Synchronization MethodsMicrosoft Dynamics CRM for Office Outlook upgrade process. Email Address ApprovalManaging Emails Explain the need for a test environment. Overview of the Email RouterMicrosoft Dynamics CRM Reporting Identify the need to validate an upgrade Install the Email Router and RuleExtensions of a test environment. Deployment WizardMicrosoft Dynamics CRM Language Packs Review the upgrade of the production Configure the Email RouterPlanning Overview deployment. Set Up a Forward Mailbox for the EmailDescribe the licensing model and client Describe an in-place upgrade of Microsoft Routeraccess license types. Dynamics CRM. Deploy Inbox RulesProvide an overview of the supporting Describe a migration upgrade of Install the Email Router on Multipletechnologies. Microsoft Dynamics CRM. ComputersExamine the role of the Microsoft Dynamics Describe the upgrade of the Microsoft TroubleshootingCRM Server in a Microsoft Dynamics CRM Dynamics CRM Email Router. Overview of Server-Side Synchronizationdeployment. Email Tracking and Correlation Configure Server-Side SynchronizationDescribe the ways to access Microsoft Mailbox Monitoring Set Up a Forward Mailbox for Server-SideDynamics CRM. Synchronization Methods SynchronizationIdentify the differences between the two Email Address Approval Migrate Email Router Settingsmodes of Microsoft Dynamics CRM for Overview of the Email Router Email Integration Service RoleOffice Outlook. Install the Email Router and Rule Test Email ConfigurationReview the options for managing emails. Deployment Wizard Synchronize Appointments, Contacts, andReview the role of Microsoft Dynamics CRM Configure the Email Router TasksReporting Extensions. Set Up a Forward Mailbox for the Email Explain email tracking and correlation.Review the role of Microsoft Dynamics CRM Router Discover how mailboxes are monitored.Language Packs. Deploy Inbox Rules Describe the purpose of MicrosoftMicrosoft SQL Server Requirements Install the Email Router on Multiple Dynamics CRM mailbox records.Active Directory Requirements Computers Examine the email synchronizationComponents Installed During Server Setup Troubleshooting options.Microsoft Dynamics CRM Website Overview of Server-Side Synchronization Review the requirement to approve emailRequired Installation Rights for Microsoft Configure Server-Side Synchronization addresses.Dynamics CRM Server Set Up a Forward Mailbox for Server-Side Explain the role of the Microsoft Dynamics


Supported Server Topologies Synchronization CRM Email Router.Install Microsoft Dynamics CRM Server Migrate Email Router Settings Install the Microsoft Dynamics CRM EmailInstallation Troubleshooting Email Integration Service Role Router.Post-Installation Tasks Test Email Configuration Review the Email Router configurationInstall Microsoft Dynamics CRM Using the Synchronize Appointments, Contacts, options.Command Line and Tasks Create a forward mailbox.Deploy Microsoft Dynamics CRM Online Explain email tracking and correlation. Review the purpose of deployingDescribe the hardware and software Discover how mailboxes are monitored. forwarding rules.requirements for the Microsoft SQL Server. Describe the purpose of Microsoft Review options for installing the EmailIdentify the components that are installed Dynamics CRM mailbox records. Router on multiple computers.during Microsoft Dynamics CRM Server Examine the email synchronization Review troubleshooting tips.Setup. options. Describe the role of Server-SideReview the options for creating the Microsoft Review the requirement to approve email Synchronization.Dynamics CRM Server website. addresses. Configure Server-Side Synchronization.Review the rights required to install Explain the role of the Microsoft Test Server-Side Synchronization settings.Microsoft Dynamics CRM Server. Dynamics CRM Email Router. Installation RequirementsInstall Microsoft Dynamics CRM Server. Install the Microsoft Dynamics CRM Deployment MethodsReview installation troubleshooting and Email Router. Install Microsoft Dynamics CRM foridentify known issues. Review the Email Router configuration OutlookIdentify the tasks and configuration settings options. Configure Microsoft Dynamics CRM forthat are completed after the installation of Create a forward mailbox. OutlookMicrosoft Dynamics CRM Server. Review the purpose of deploying Configure User Email SettingsDescribe how to install Microsoft Dynamics forwarding rules. Install Microsoft Dynamics CRM forCRM using the command line. Review options for installing the Email Outlook Using the Command LineDescribe how sample data can be added to Router on multiple computers. Using Microsoft Dynamics CRM fora Microsoft Dynamics CRM implementation. Review troubleshooting tips. Outlook with Offline CapabilityMicrosoft Dynamics CRM Reporting Describe the role of Server-Side Install Microsoft Dynamics CRM forExtensions Synchronization. Outlook.Requirements for Microsoft Dynamics CRM Configure Server-Side Synchronization. Identify the deployment methods forReporting Extensions Test Server-Side Synchronization installing Microsoft Dynamics CRM forMicrosoft Dynamics CRM Report Authoring settings. Outlook.Extension Installation Requirements Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Reporting Deployment Methods Outlook.Extensions Install Microsoft Dynamics CRM for Configure Microsoft Dynamics CRM forReview when Microsoft Dynamics CRM Outlook Outlook to connect to Microsoft DynamicsReporting Extensions is required. Configure Microsoft Dynamics CRM for CRM organizations.Identify the requirements for installing Outlook Configure user settings and options relatedMicrosoft Dynamic CRM Reporting Configure User Email Settings to emails.Extensions. Install Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forReview when Microsoft Dynamics CRM Outlook Using the Command Line Outlook using the command line.Report Authoring Extension is required. Using Microsoft Dynamics CRM for Review how Microsoft Dynamics CRM forDeployment Administrators Outlook with Offline Capability Outlook with offline capability works andCreate a New Organization Install Microsoft Dynamics CRM for how to configure the offline database.Manage Existing Organizations Outlook. Requirements for Configuring anManage Servers Identify the deployment methods for Internet-Facing DeploymentConfigure Access from the Internet installing Microsoft Dynamics CRM for CertificatesUpdate Web Addresses Outlook. Install Active Directory Federation ServicesView License Information Install Microsoft Dynamics CRM for Configure AD FSUpgrade the Microsoft Dynamics CRM Outlook. Configure Claims-Based AuthenticationEdition Configure Microsoft Dynamics CRM for Configure an IFDRedeploy Microsoft Dynamics CRM Outlook to connect to Microsoft Describe the requirements for configuringImport Organizations Dynamics CRM organizations. an IFD.Administer the Deployment Using Windows Configure user settings and options Review the certificates required for an IFD.PowerShell related to emails. Identify the steps to install Active DirectoryReview the steps to create new Install Microsoft Dynamics CRM for Federation Service.organizations. Outlook using the command line. Review the Active Directory FederationDescribe the management tasks for existing Review how Microsoft Dynamics CRM for Service configuration steps.organizations. Outlook with offline capability works and Review the steps to configureDescribe how to add an existing organization how to configure the offline database. claims-based authentication in Microsoftdatabase to the deployment. Requirements for Configuring an Dynamics CRM.Review Microsoft Dynamics CRM Server Internet-Facing Deployment Review the steps to configure an IFD inmanagement tasks. Certificates Microsoft Dynamics CRM.Describe how to update the Microsoft Install Active Directory Federation Manage System JobsDynamics CRM web addresses. Services Delete RecordsReview Microsoft Dynamics CRM license Configure AD FS Disaster Recoveryinformation. Configure Claims-Based Authentication Manage SQL Databases


Describe the Microsoft Dynamics CRM Configure an IFD TroubleshootingEdition upgrade options. Describe the requirements for configuring Configure TracingExplore why the redeployment of Microsoft an IFD. Update Microsoft Dynamics CRMDynamics CRM is required. Review the certificates required for an Manage Data EncryptionExamine Windows PowerShell for IFD. Best Practices Analyzer (BPA)performing deployment commands. Identify the steps to install Active VSS Writer Service for Microsoft DynamicsBase and Extension Table Merge Directory Federation Service. CRMUpgrade Process Phases Review the Active Directory Federation MarketplacePhase 1 – Prepare to Upgrade Service configuration steps. Examine how to manage system jobs.Phase 2 – Establish the Test Environment Review the steps to configure Show how to delete records using the BulkPhase 3 – Upgrade and Validate the Test claims-based authentication in Microsoft Delete Wizard.Environment Dynamics CRM. Discuss areas to consider for a disasterPhase 4 – Upgrade and Validate the Review the steps to configure an IFD in recovery plan.Production Deployment Microsoft Dynamics CRM. Describe tasks in Microsoft SQL ServerPerform an In-Place Upgrade of Microsoft Manage System Jobs that can improve performance.Dynamics CRM 2011 Server Delete Records Review ways to troubleshoot and diagnosePerform a Migration Using the Same Disaster Recovery problems and monitor performance.Instance of SQL Server Manage SQL Databases Examine how to configure tracing.Perform a Migration Using a New Instance Troubleshooting Describe how to update Microsoftof SQL Server Configure Tracing Dynamics CRM.Upgrade the Microsoft Dynamics CRM 2011 Update Microsoft Dynamics CRM Examine data encryption.Email Router Manage Data Encryption Describe the Best Practices Analyzer.Plan the Upgrade of Microsoft Dynamics Best Practices Analyzer (BPA) Describe the VSS Writer Service forCRM 2011 for Outlook VSS Writer Service for Microsoft Microsoft Dynamics CRM.Upgrade Microsoft Dynamics CRM 2011 for Dynamics CRM Examine the Microsoft DynamicsOutlook Marketplace marketplace.Describe the base and extension table Examine how to manage system jobs. Network Load Balancingmerge process Show how to delete records using the Clustering Microsoft SQL ServerReview the high-level phases of an upgrade Bulk Delete Wizard. Other SQL Server High-Availabilityprocess. Discuss areas to consider for a disaster SolutionsExplain the need for a test environment. recovery plan. High-Availability Options for OtherIdentify the need to validate an upgrade of a Describe tasks in Microsoft SQL Server Supporting Componentstest environment. that can improve performance.Review the upgrade of the production Review ways to troubleshoot anddeployment. diagnose problems and monitor lineDescribe an in-place upgrade of Microsoft performance. On-Premises Licensing ModelDynamics CRM. Examine how to configure tracing. Online Licensing ModelDescribe a migration upgrade of Microsoft Describe how to update Microsoft Supporting TechnologiesDynamics CRM. Dynamics CRM. Microsoft Dynamics CRM ServerDescribe the upgrade of the Microsoft Examine data encryption. Accessing Microsoft Dynamics CRMDynamics CRM Email Router. Describe the Best Practices Analyzer. Microsoft Dynamics CRM for OfficeEmail Tracking and Correlation Describe the VSS Writer Service for OutlookMailbox Monitoring Microsoft Dynamics CRM. Managing EmailsSynchronization Methods Examine the Microsoft Dynamics Microsoft Dynamics CRM ReportingEmail Address Approval marketplace. ExtensionsOverview of the Email Router Network Load Balancing Microsoft Dynamics CRM Language PacksInstall the Email Router and Rule Clustering Microsoft SQL Server Planning OverviewDeployment Wizard Other SQL Server High-Availability Describe the licensing model and clientConfigure the Email Router Solutions access license types.Set Up a Forward Mailbox for the Email High-Availability Options for Other Provide an overview of the supportingRouter Supporting Components technologies.Deploy Inbox Rules Examine the role of the MicrosoftInstall the Email Router on Multiple Dynamics CRM Server in a MicrosoftComputers line Dynamics CRM deployment.Troubleshooting On-Premises Licensing Model Describe the ways to access MicrosoftOverview of Server-Side Synchronization Online Licensing Model Dynamics CRM.Configure Server-Side Synchronization Supporting Technologies Identify the differences between the twoSet Up a Forward Mailbox for Server-Side Microsoft Dynamics CRM Server modes of Microsoft Dynamics CRM forSynchronization Accessing Microsoft Dynamics CRM Office Outlook.Migrate Email Router Settings Microsoft Dynamics CRM for Office Review the options for managing emails.Email Integration Service Role Outlook Review the role of Microsoft DynamicsTest Email Configuration Managing Emails CRM Reporting Extensions.Synchronize Appointments, Contacts, and Microsoft Dynamics CRM Reporting Review the role of Microsoft DynamicsTasks Extensions CRM Language Packs.Explain email tracking and correlation. Microsoft Dynamics CRM Language Microsoft SQL Server RequirementsDiscover how mailboxes are monitored. Packs Active Directory Requirements


Describe the purpose of Microsoft Dynamics Planning Overview Components Installed During Server SetupCRM mailbox records. Describe the licensing model and client Microsoft Dynamics CRM WebsiteExamine the email synchronization options. access license types. Required Installation Rights for MicrosoftReview the requirement to approve email Provide an overview of the supporting Dynamics CRM Serveraddresses. technologies. Supported Server TopologiesExplain the role of the Microsoft Dynamics Examine the role of the Microsoft Install Microsoft Dynamics CRM ServerCRM Email Router. Dynamics CRM Server in a Microsoft Installation TroubleshootingInstall the Microsoft Dynamics CRM Email Dynamics CRM deployment. Post-Installation TasksRouter. Describe the ways to access Microsoft Install Microsoft Dynamics CRM Using theReview the Email Router configuration Dynamics CRM. Command Lineoptions. Identify the differences between the two Deploy Microsoft Dynamics CRM OnlineCreate a forward mailbox. modes of Microsoft Dynamics CRM for Describe the hardware and softwareReview the purpose of deploying forwarding Office Outlook. requirements for the Microsoft SQL Server.rules. Review the options for managing emails. Identify the components that are installedReview options for installing the Email Review the role of Microsoft Dynamics during Microsoft Dynamics CRM ServerRouter on multiple computers. CRM Reporting Extensions. Setup.Review troubleshooting tips. Review the role of Microsoft Dynamics Review the options for creating theDescribe the role of Server-Side CRM Language Packs. Microsoft Dynamics CRM Server website.Synchronization. Microsoft SQL Server Requirements Review the rights required to installConfigure Server-Side Synchronization. Active Directory Requirements Microsoft Dynamics CRM Server.Test Server-Side Synchronization settings. Components Installed During Server Install Microsoft Dynamics CRM Server.Installation Requirements Setup Review installation troubleshooting andDeployment Methods Microsoft Dynamics CRM Website identify known issues.Install Microsoft Dynamics CRM for Outlook Required Installation Rights for Microsoft Identify the tasks and configurationConfigure Microsoft Dynamics CRM for Dynamics CRM Server settings that are completed after theOutlook Supported Server Topologies installation of Microsoft Dynamics CRMConfigure User Email Settings Install Microsoft Dynamics CRM Server Server.Install Microsoft Dynamics CRM for Outlook Installation Troubleshooting Describe how to install Microsoft DynamicsUsing the Command Line Post-Installation Tasks CRM using the command line.Using Microsoft Dynamics CRM for Outlook Install Microsoft Dynamics CRM Using Describe how sample data can be addedwith Offline Capability the Command Line to a Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook. Deploy Microsoft Dynamics CRM Online implementation.Identify the deployment methods for Describe the hardware and software Microsoft Dynamics CRM Reportinginstalling Microsoft Dynamics CRM for requirements for the Microsoft SQL ExtensionsOutlook. Server. Requirements for Microsoft DynamicsInstall Microsoft Dynamics CRM for Outlook. Identify the components that are installed CRM Reporting ExtensionsConfigure Microsoft Dynamics CRM for during Microsoft Dynamics CRM Server Microsoft Dynamics CRM Report AuthoringOutlook to connect to Microsoft Dynamics Setup. ExtensionCRM organizations. Review the options for creating the Install Microsoft Dynamics CRM ReportingConfigure user settings and options related Microsoft Dynamics CRM Server website. Extensionsto emails. Review the rights required to install Review when Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM Server. Reporting Extensions is required.using the command line. Install Microsoft Dynamics CRM Server. Identify the requirements for installingReview how Microsoft Dynamics CRM for Review installation troubleshooting and Microsoft Dynamic CRM ReportingOutlook with offline capability works and how identify known issues. Extensions.to configure the offline database. Identify the tasks and configuration Review when Microsoft Dynamics CRMRequirements for Configuring an settings that are completed after the Report Authoring Extension is required.Internet-Facing Deployment installation of Microsoft Dynamics CRM Deployment AdministratorsCertificates Server. Create a New OrganizationInstall Active Directory Federation Services Describe how to install Microsoft Manage Existing OrganizationsConfigure AD FS Dynamics CRM using the command line. Manage ServersConfigure Claims-Based Authentication Describe how sample data can be added Configure Access from the InternetConfigure an IFD to a Microsoft Dynamics CRM Update Web AddressesDescribe the requirements for configuring an implementation. View License InformationIFD. Microsoft Dynamics CRM Reporting Upgrade the Microsoft Dynamics CRMReview the certificates required for an IFD. Extensions EditionIdentify the steps to install Active Directory Requirements for Microsoft Dynamics Redeploy Microsoft Dynamics CRMFederation Service. CRM Reporting Extensions Import OrganizationsReview the Active Directory Federation Microsoft Dynamics CRM Report Administer the Deployment UsingService configuration steps. Authoring Extension Windows PowerShellReview the steps to configure claims-based Install Microsoft Dynamics CRM Review the steps to create newauthentication in Microsoft Dynamics CRM. Reporting Extensions organizations.Review the steps to configure an IFD in Review when Microsoft Dynamics CRM Describe the management tasks forMicrosoft Dynamics CRM. Reporting Extensions is required. existing organizations.Manage System Jobs Identify the requirements for installing Describe how to add an existingDelete Records Microsoft Dynamic CRM Reporting organization database to the deployment.


Disaster Recovery Extensions. Review Microsoft Dynamics CRM ServerManage SQL Databases Review when Microsoft Dynamics CRM management tasks.Troubleshooting Report Authoring Extension is required. Describe how to update the MicrosoftConfigure Tracing Deployment Administrators Dynamics CRM web addresses.Update Microsoft Dynamics CRM Create a New Organization Review Microsoft Dynamics CRM licenseManage Data Encryption Manage Existing Organizations information.Best Practices Analyzer (BPA) Manage Servers Describe the Microsoft Dynamics CRMVSS Writer Service for Microsoft Dynamics Configure Access from the Internet Edition upgrade options.CRM Update Web Addresses Explore why the redeployment of MicrosoftMarketplace View License Information Dynamics CRM is required.Examine how to manage system jobs. Upgrade the Microsoft Dynamics CRM Examine Windows PowerShell forShow how to delete records using the Bulk Edition performing deployment commands.Delete Wizard. Redeploy Microsoft Dynamics CRM Base and Extension Table MergeDiscuss areas to consider for a disaster Import Organizations Upgrade Process Phasesrecovery plan. Administer the Deployment Using Phase 1 – Prepare to UpgradeDescribe tasks in Microsoft SQL Server that Windows PowerShell Phase 2 – Establish the Test Environmentcan improve performance. Review the steps to create new Phase 3 – Upgrade and Validate the TestReview ways to troubleshoot and diagnose organizations. Environmentproblems and monitor performance. Describe the management tasks for Phase 4 – Upgrade and Validate theExamine how to configure tracing. existing organizations. Production DeploymentDescribe how to update Microsoft Dynamics Describe how to add an existing Perform an In-Place Upgrade of MicrosoftCRM. organization database to the deployment. Dynamics CRM 2011 ServerExamine data encryption. Review Microsoft Dynamics CRM Server Perform a Migration Using the SameDescribe the Best Practices Analyzer. management tasks. Instance of SQL ServerDescribe the VSS Writer Service for Describe how to update the Microsoft Perform a Migration Using a New InstanceMicrosoft Dynamics CRM. Dynamics CRM web addresses. of SQL ServerExamine the Microsoft Dynamics Review Microsoft Dynamics CRM license Upgrade the Microsoft Dynamics CRMmarketplace. information. 2011 Email RouterNetwork Load Balancing Describe the Microsoft Dynamics CRM Plan the Upgrade of Microsoft DynamicsClustering Microsoft SQL Server Edition upgrade options. CRM 2011 for OutlookOther SQL Server High-Availability Solutions Explore why the redeployment of Upgrade Microsoft Dynamics CRM 2011High-Availability Options for Other Microsoft Dynamics CRM is required. for OutlookSupporting Components Examine Windows PowerShell for Describe the base and extension table

performing deployment commands. merge processBase and Extension Table Merge Review the high-level phases of an

line Upgrade Process Phases upgrade process.On-Premises Licensing Model Phase 1 – Prepare to Upgrade Explain the need for a test environment.Online Licensing Model Phase 2 – Establish the Test Identify the need to validate an upgrade ofSupporting Technologies Environment a test environment.Microsoft Dynamics CRM Server Phase 3 – Upgrade and Validate the Test Review the upgrade of the productionAccessing Microsoft Dynamics CRM Environment deployment.Microsoft Dynamics CRM for Office Outlook Phase 4 – Upgrade and Validate the Describe an in-place upgrade of MicrosoftManaging Emails Production Deployment Dynamics CRM.Microsoft Dynamics CRM Reporting Perform an In-Place Upgrade of Microsoft Describe a migration upgrade of MicrosoftExtensions Dynamics CRM 2011 Server Dynamics CRM.Microsoft Dynamics CRM Language Packs Perform a Migration Using the Same Describe the upgrade of the MicrosoftPlanning Overview Instance of SQL Server Dynamics CRM Email Router.Describe the licensing model and client Perform a Migration Using a New Email Tracking and Correlationaccess license types. Instance of SQL Server Mailbox MonitoringProvide an overview of the supporting Upgrade the Microsoft Dynamics CRM Synchronization Methodstechnologies. 2011 Email Router Email Address ApprovalExamine the role of the Microsoft Dynamics Plan the Upgrade of Microsoft Dynamics Overview of the Email RouterCRM Server in a Microsoft Dynamics CRM CRM 2011 for Outlook Install the Email Router and Ruledeployment. Upgrade Microsoft Dynamics CRM 2011 Deployment WizardDescribe the ways to access Microsoft for Outlook Configure the Email RouterDynamics CRM. Describe the base and extension table Set Up a Forward Mailbox for the EmailIdentify the differences between the two merge process Routermodes of Microsoft Dynamics CRM for Review the high-level phases of an Deploy Inbox RulesOffice Outlook. upgrade process. Install the Email Router on MultipleReview the options for managing emails. Explain the need for a test environment. ComputersReview the role of Microsoft Dynamics CRM Identify the need to validate an upgrade TroubleshootingReporting Extensions. of a test environment. Overview of Server-Side SynchronizationReview the role of Microsoft Dynamics CRM Review the upgrade of the production Configure Server-Side SynchronizationLanguage Packs. deployment. Set Up a Forward Mailbox for Server-SideMicrosoft SQL Server Requirements Describe an in-place upgrade of Microsoft SynchronizationActive Directory Requirements Dynamics CRM. Migrate Email Router Settings


Components Installed During Server Setup Describe a migration upgrade of Email Integration Service RoleMicrosoft Dynamics CRM Website Microsoft Dynamics CRM. Test Email ConfigurationRequired Installation Rights for Microsoft Describe the upgrade of the Microsoft Synchronize Appointments, Contacts, andDynamics CRM Server Dynamics CRM Email Router. TasksSupported Server Topologies Email Tracking and Correlation Explain email tracking and correlation.Install Microsoft Dynamics CRM Server Mailbox Monitoring Discover how mailboxes are monitored.Installation Troubleshooting Synchronization Methods Describe the purpose of MicrosoftPost-Installation Tasks Email Address Approval Dynamics CRM mailbox records.Install Microsoft Dynamics CRM Using the Overview of the Email Router Examine the email synchronizationCommand Line Install the Email Router and Rule options.Deploy Microsoft Dynamics CRM Online Deployment Wizard Review the requirement to approve emailDescribe the hardware and software Configure the Email Router addresses.requirements for the Microsoft SQL Server. Set Up a Forward Mailbox for the Email Explain the role of the Microsoft DynamicsIdentify the components that are installed Router CRM Email Router.during Microsoft Dynamics CRM Server Deploy Inbox Rules Install the Microsoft Dynamics CRM EmailSetup. Install the Email Router on Multiple Router.Review the options for creating the Microsoft Computers Review the Email Router configurationDynamics CRM Server website. Troubleshooting options.Review the rights required to install Overview of Server-Side Synchronization Create a forward mailbox.Microsoft Dynamics CRM Server. Configure Server-Side Synchronization Review the purpose of deployingInstall Microsoft Dynamics CRM Server. Set Up a Forward Mailbox for Server-Side forwarding rules.Review installation troubleshooting and Synchronization Review options for installing the Emailidentify known issues. Migrate Email Router Settings Router on multiple computers.Identify the tasks and configuration settings Email Integration Service Role Review troubleshooting tips.that are completed after the installation of Test Email Configuration Describe the role of Server-SideMicrosoft Dynamics CRM Server. Synchronize Appointments, Contacts, Synchronization.Describe how to install Microsoft Dynamics and Tasks Configure Server-Side Synchronization.CRM using the command line. Explain email tracking and correlation. Test Server-Side Synchronization settings.Describe how sample data can be added to Discover how mailboxes are monitored. Installation Requirementsa Microsoft Dynamics CRM implementation. Describe the purpose of Microsoft Deployment MethodsMicrosoft Dynamics CRM Reporting Dynamics CRM mailbox records. Install Microsoft Dynamics CRM forExtensions Examine the email synchronization OutlookRequirements for Microsoft Dynamics CRM options. Configure Microsoft Dynamics CRM forReporting Extensions Review the requirement to approve email OutlookMicrosoft Dynamics CRM Report Authoring addresses. Configure User Email SettingsExtension Explain the role of the Microsoft Install Microsoft Dynamics CRM forInstall Microsoft Dynamics CRM Reporting Dynamics CRM Email Router. Outlook Using the Command LineExtensions Install the Microsoft Dynamics CRM Using Microsoft Dynamics CRM forReview when Microsoft Dynamics CRM Email Router. Outlook with Offline CapabilityReporting Extensions is required. Review the Email Router configuration Install Microsoft Dynamics CRM forIdentify the requirements for installing options. Outlook.Microsoft Dynamic CRM Reporting Create a forward mailbox. Identify the deployment methods forExtensions. Review the purpose of deploying installing Microsoft Dynamics CRM forReview when Microsoft Dynamics CRM forwarding rules. Outlook.Report Authoring Extension is required. Review options for installing the Email Install Microsoft Dynamics CRM forDeployment Administrators Router on multiple computers. Outlook.Create a New Organization Review troubleshooting tips. Configure Microsoft Dynamics CRM forManage Existing Organizations Describe the role of Server-Side Outlook to connect to Microsoft DynamicsManage Servers Synchronization. CRM organizations.Configure Access from the Internet Configure Server-Side Synchronization. Configure user settings and options relatedUpdate Web Addresses Test Server-Side Synchronization to emails.View License Information settings. Install Microsoft Dynamics CRM forUpgrade the Microsoft Dynamics CRM Installation Requirements Outlook using the command line.Edition Deployment Methods Review how Microsoft Dynamics CRM forRedeploy Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Outlook with offline capability works andImport Organizations Outlook how to configure the offline database.Administer the Deployment Using Windows Configure Microsoft Dynamics CRM for Requirements for Configuring anPowerShell Outlook Internet-Facing DeploymentReview the steps to create new Configure User Email Settings Certificatesorganizations. Install Microsoft Dynamics CRM for Install Active Directory Federation ServicesDescribe the management tasks for existing Outlook Using the Command Line Configure AD FSorganizations. Using Microsoft Dynamics CRM for Configure Claims-Based AuthenticationDescribe how to add an existing organization Outlook with Offline Capability Configure an IFDdatabase to the deployment. Install Microsoft Dynamics CRM for Describe the requirements for configuringReview Microsoft Dynamics CRM Server Outlook. an IFD.management tasks. Identify the deployment methods for Review the certificates required for an IFD.


Describe how to update the Microsoft installing Microsoft Dynamics CRM for Identify the steps to install Active DirectoryDynamics CRM web addresses. Outlook. Federation Service.Review Microsoft Dynamics CRM license Install Microsoft Dynamics CRM for Review the Active Directory Federationinformation. Outlook. Service configuration steps.Describe the Microsoft Dynamics CRM Configure Microsoft Dynamics CRM for Review the steps to configureEdition upgrade options. Outlook to connect to Microsoft claims-based authentication in MicrosoftExplore why the redeployment of Microsoft Dynamics CRM organizations. Dynamics CRM.Dynamics CRM is required. Configure user settings and options Review the steps to configure an IFD inExamine Windows PowerShell for related to emails. Microsoft Dynamics CRM.performing deployment commands. Install Microsoft Dynamics CRM for Manage System JobsBase and Extension Table Merge Outlook using the command line. Delete RecordsUpgrade Process Phases Review how Microsoft Dynamics CRM for Disaster RecoveryPhase 1 – Prepare to Upgrade Outlook with offline capability works and Manage SQL DatabasesPhase 2 – Establish the Test Environment how to configure the offline database. TroubleshootingPhase 3 – Upgrade and Validate the Test Requirements for Configuring an Configure TracingEnvironment Internet-Facing Deployment Update Microsoft Dynamics CRMPhase 4 – Upgrade and Validate the Certificates Manage Data EncryptionProduction Deployment Install Active Directory Federation Best Practices Analyzer (BPA)Perform an In-Place Upgrade of Microsoft Services VSS Writer Service for Microsoft DynamicsDynamics CRM 2011 Server Configure AD FS CRMPerform a Migration Using the Same Configure Claims-Based Authentication MarketplaceInstance of SQL Server Configure an IFD Examine how to manage system jobs.Perform a Migration Using a New Instance Describe the requirements for configuring Show how to delete records using the Bulkof SQL Server an IFD. Delete Wizard.Upgrade the Microsoft Dynamics CRM 2011 Review the certificates required for an Discuss areas to consider for a disasterEmail Router IFD. recovery plan.Plan the Upgrade of Microsoft Dynamics Identify the steps to install Active Describe tasks in Microsoft SQL ServerCRM 2011 for Outlook Directory Federation Service. that can improve performance.Upgrade Microsoft Dynamics CRM 2011 for Review the Active Directory Federation Review ways to troubleshoot and diagnoseOutlook Service configuration steps. problems and monitor performance.Describe the base and extension table Review the steps to configure Examine how to configure tracing.merge process claims-based authentication in Microsoft Describe how to update MicrosoftReview the high-level phases of an upgrade Dynamics CRM. Dynamics CRM.process. Review the steps to configure an IFD in Examine data encryption.Explain the need for a test environment. Microsoft Dynamics CRM. Describe the Best Practices Analyzer.Identify the need to validate an upgrade of a Manage System Jobs Describe the VSS Writer Service fortest environment. Delete Records Microsoft Dynamics CRM.Review the upgrade of the production Disaster Recovery Examine the Microsoft Dynamicsdeployment. Manage SQL Databases marketplace.Describe an in-place upgrade of Microsoft Troubleshooting Network Load BalancingDynamics CRM. Configure Tracing Clustering Microsoft SQL ServerDescribe a migration upgrade of Microsoft Update Microsoft Dynamics CRM Other SQL Server High-AvailabilityDynamics CRM. Manage Data Encryption SolutionsDescribe the upgrade of the Microsoft Best Practices Analyzer (BPA) High-Availability Options for OtherDynamics CRM Email Router. VSS Writer Service for Microsoft Supporting ComponentsEmail Tracking and Correlation Dynamics CRMMailbox Monitoring MarketplaceSynchronization Methods Examine how to manage system jobs. lineEmail Address Approval Show how to delete records using the On-Premises Licensing ModelOverview of the Email Router Bulk Delete Wizard. Online Licensing ModelInstall the Email Router and Rule Discuss areas to consider for a disaster Supporting TechnologiesDeployment Wizard recovery plan. Microsoft Dynamics CRM ServerConfigure the Email Router Describe tasks in Microsoft SQL Server Accessing Microsoft Dynamics CRMSet Up a Forward Mailbox for the Email that can improve performance. Microsoft Dynamics CRM for OfficeRouter Review ways to troubleshoot and OutlookDeploy Inbox Rules diagnose problems and monitor Managing EmailsInstall the Email Router on Multiple performance. Microsoft Dynamics CRM ReportingComputers Examine how to configure tracing. ExtensionsTroubleshooting Describe how to update Microsoft Microsoft Dynamics CRM Language PacksOverview of Server-Side Synchronization Dynamics CRM. Planning OverviewConfigure Server-Side Synchronization Examine data encryption. Describe the licensing model and clientSet Up a Forward Mailbox for Server-Side Describe the Best Practices Analyzer. access license types.Synchronization Describe the VSS Writer Service for Provide an overview of the supportingMigrate Email Router Settings Microsoft Dynamics CRM. technologies.Email Integration Service Role Examine the Microsoft Dynamics Examine the role of the MicrosoftTest Email Configuration marketplace. Dynamics CRM Server in a Microsoft


Synchronize Appointments, Contacts, and Network Load Balancing Dynamics CRM deployment.Tasks Clustering Microsoft SQL Server Describe the ways to access MicrosoftExplain email tracking and correlation. Other SQL Server High-Availability Dynamics CRM.Discover how mailboxes are monitored. Solutions Identify the differences between the twoDescribe the purpose of Microsoft Dynamics High-Availability Options for Other modes of Microsoft Dynamics CRM forCRM mailbox records. Supporting Components Office Outlook.Examine the email synchronization options. Review the options for managing emails.Review the requirement to approve email Review the role of Microsoft Dynamicsaddresses. line CRM Reporting Extensions.Explain the role of the Microsoft Dynamics On-Premises Licensing Model Review the role of Microsoft DynamicsCRM Email Router. Online Licensing Model CRM Language Packs.Install the Microsoft Dynamics CRM Email Supporting Technologies Microsoft SQL Server RequirementsRouter. Microsoft Dynamics CRM Server Active Directory RequirementsReview the Email Router configuration Accessing Microsoft Dynamics CRM Components Installed During Server Setupoptions. Microsoft Dynamics CRM for Office Microsoft Dynamics CRM WebsiteCreate a forward mailbox. Outlook Required Installation Rights for MicrosoftReview the purpose of deploying forwarding Managing Emails Dynamics CRM Serverrules. Microsoft Dynamics CRM Reporting Supported Server TopologiesReview options for installing the Email Extensions Install Microsoft Dynamics CRM ServerRouter on multiple computers. Microsoft Dynamics CRM Language Installation TroubleshootingReview troubleshooting tips. Packs Post-Installation TasksDescribe the role of Server-Side Planning Overview Install Microsoft Dynamics CRM Using theSynchronization. Describe the licensing model and client Command LineConfigure Server-Side Synchronization. access license types. Deploy Microsoft Dynamics CRM OnlineTest Server-Side Synchronization settings. Provide an overview of the supporting Describe the hardware and softwareInstallation Requirements technologies. requirements for the Microsoft SQL Server.Deployment Methods Examine the role of the Microsoft Identify the components that are installedInstall Microsoft Dynamics CRM for Outlook Dynamics CRM Server in a Microsoft during Microsoft Dynamics CRM ServerConfigure Microsoft Dynamics CRM for Dynamics CRM deployment. Setup.Outlook Describe the ways to access Microsoft Review the options for creating theConfigure User Email Settings Dynamics CRM. Microsoft Dynamics CRM Server website.Install Microsoft Dynamics CRM for Outlook Identify the differences between the two Review the rights required to installUsing the Command Line modes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Server.Using Microsoft Dynamics CRM for Outlook Office Outlook. Install Microsoft Dynamics CRM Server.with Offline Capability Review the options for managing emails. Review installation troubleshooting andInstall Microsoft Dynamics CRM for Outlook. Review the role of Microsoft Dynamics identify known issues.Identify the deployment methods for CRM Reporting Extensions. Identify the tasks and configurationinstalling Microsoft Dynamics CRM for Review the role of Microsoft Dynamics settings that are completed after theOutlook. CRM Language Packs. installation of Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook. Microsoft SQL Server Requirements Server.Configure Microsoft Dynamics CRM for Active Directory Requirements Describe how to install Microsoft DynamicsOutlook to connect to Microsoft Dynamics Components Installed During Server CRM using the command line.CRM organizations. Setup Describe how sample data can be addedConfigure user settings and options related Microsoft Dynamics CRM Website to a Microsoft Dynamics CRMto emails. Required Installation Rights for Microsoft implementation.Install Microsoft Dynamics CRM for Outlook Dynamics CRM Server Microsoft Dynamics CRM Reportingusing the command line. Supported Server Topologies ExtensionsReview how Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Server Requirements for Microsoft DynamicsOutlook with offline capability works and how Installation Troubleshooting CRM Reporting Extensionsto configure the offline database. Post-Installation Tasks Microsoft Dynamics CRM Report AuthoringRequirements for Configuring an Install Microsoft Dynamics CRM Using ExtensionInternet-Facing Deployment the Command Line Install Microsoft Dynamics CRM ReportingCertificates Deploy Microsoft Dynamics CRM Online ExtensionsInstall Active Directory Federation Services Describe the hardware and software Review when Microsoft Dynamics CRMConfigure AD FS requirements for the Microsoft SQL Reporting Extensions is required.Configure Claims-Based Authentication Server. Identify the requirements for installingConfigure an IFD Identify the components that are installed Microsoft Dynamic CRM ReportingDescribe the requirements for configuring an during Microsoft Dynamics CRM Server Extensions.IFD. Setup. Review when Microsoft Dynamics CRMReview the certificates required for an IFD. Review the options for creating the Report Authoring Extension is required.Identify the steps to install Active Directory Microsoft Dynamics CRM Server website. Deployment AdministratorsFederation Service. Review the rights required to install Create a New OrganizationReview the Active Directory Federation Microsoft Dynamics CRM Server. Manage Existing OrganizationsService configuration steps. Install Microsoft Dynamics CRM Server. Manage ServersReview the steps to configure claims-based Review installation troubleshooting and Configure Access from the Internetauthentication in Microsoft Dynamics CRM. identify known issues. Update Web Addresses


Review the steps to configure an IFD in Identify the tasks and configuration View License InformationMicrosoft Dynamics CRM. settings that are completed after the Upgrade the Microsoft Dynamics CRMManage System Jobs installation of Microsoft Dynamics CRM EditionDelete Records Server. Redeploy Microsoft Dynamics CRMDisaster Recovery Describe how to install Microsoft Import OrganizationsManage SQL Databases Dynamics CRM using the command line. Administer the Deployment UsingTroubleshooting Describe how sample data can be added Windows PowerShellConfigure Tracing to a Microsoft Dynamics CRM Review the steps to create newUpdate Microsoft Dynamics CRM implementation. organizations.Manage Data Encryption Microsoft Dynamics CRM Reporting Describe the management tasks forBest Practices Analyzer (BPA) Extensions existing organizations.VSS Writer Service for Microsoft Dynamics Requirements for Microsoft Dynamics Describe how to add an existingCRM CRM Reporting Extensions organization database to the deployment.Marketplace Microsoft Dynamics CRM Report Review Microsoft Dynamics CRM ServerExamine how to manage system jobs. Authoring Extension management tasks.Show how to delete records using the Bulk Install Microsoft Dynamics CRM Describe how to update the MicrosoftDelete Wizard. Reporting Extensions Dynamics CRM web addresses.Discuss areas to consider for a disaster Review when Microsoft Dynamics CRM Review Microsoft Dynamics CRM licenserecovery plan. Reporting Extensions is required. information.Describe tasks in Microsoft SQL Server that Identify the requirements for installing Describe the Microsoft Dynamics CRMcan improve performance. Microsoft Dynamic CRM Reporting Edition upgrade options.Review ways to troubleshoot and diagnose Extensions. Explore why the redeployment of Microsoftproblems and monitor performance. Review when Microsoft Dynamics CRM Dynamics CRM is required.Examine how to configure tracing. Report Authoring Extension is required. Examine Windows PowerShell forDescribe how to update Microsoft Dynamics Deployment Administrators performing deployment commands.CRM. Create a New Organization Base and Extension Table MergeExamine data encryption. Manage Existing Organizations Upgrade Process PhasesDescribe the Best Practices Analyzer. Manage Servers Phase 1 – Prepare to UpgradeDescribe the VSS Writer Service for Configure Access from the Internet Phase 2 – Establish the Test EnvironmentMicrosoft Dynamics CRM. Update Web Addresses Phase 3 – Upgrade and Validate the TestExamine the Microsoft Dynamics View License Information Environmentmarketplace. Upgrade the Microsoft Dynamics CRM Phase 4 – Upgrade and Validate theNetwork Load Balancing Edition Production DeploymentClustering Microsoft SQL Server Redeploy Microsoft Dynamics CRM Perform an In-Place Upgrade of MicrosoftOther SQL Server High-Availability Solutions Import Organizations Dynamics CRM 2011 ServerHigh-Availability Options for Other Administer the Deployment Using Perform a Migration Using the SameSupporting Components Windows PowerShell Instance of SQL Server

Review the steps to create new Perform a Migration Using a New Instanceorganizations. of SQL Server

line Describe the management tasks for Upgrade the Microsoft Dynamics CRMOn-Premises Licensing Model existing organizations. 2011 Email RouterOnline Licensing Model Describe how to add an existing Plan the Upgrade of Microsoft DynamicsSupporting Technologies organization database to the deployment. CRM 2011 for OutlookMicrosoft Dynamics CRM Server Review Microsoft Dynamics CRM Server Upgrade Microsoft Dynamics CRM 2011Accessing Microsoft Dynamics CRM management tasks. for OutlookMicrosoft Dynamics CRM for Office Outlook Describe how to update the Microsoft Describe the base and extension tableManaging Emails Dynamics CRM web addresses. merge processMicrosoft Dynamics CRM Reporting Review Microsoft Dynamics CRM license Review the high-level phases of anExtensions information. upgrade process.Microsoft Dynamics CRM Language Packs Describe the Microsoft Dynamics CRM Explain the need for a test environment.Planning Overview Edition upgrade options. Identify the need to validate an upgrade ofDescribe the licensing model and client Explore why the redeployment of a test environment.access license types. Microsoft Dynamics CRM is required. Review the upgrade of the productionProvide an overview of the supporting Examine Windows PowerShell for deployment.technologies. performing deployment commands. Describe an in-place upgrade of MicrosoftExamine the role of the Microsoft Dynamics Base and Extension Table Merge Dynamics CRM.CRM Server in a Microsoft Dynamics CRM Upgrade Process Phases Describe a migration upgrade of Microsoftdeployment. Phase 1 – Prepare to Upgrade Dynamics CRM.Describe the ways to access Microsoft Phase 2 – Establish the Test Describe the upgrade of the MicrosoftDynamics CRM. Environment Dynamics CRM Email Router.Identify the differences between the two Phase 3 – Upgrade and Validate the Test Email Tracking and Correlationmodes of Microsoft Dynamics CRM for Environment Mailbox MonitoringOffice Outlook. Phase 4 – Upgrade and Validate the Synchronization MethodsReview the options for managing emails. Production Deployment Email Address ApprovalReview the role of Microsoft Dynamics CRM Perform an In-Place Upgrade of Microsoft Overview of the Email RouterReporting Extensions. Dynamics CRM 2011 Server Install the Email Router and Rule


Review the role of Microsoft Dynamics CRM Perform a Migration Using the Same Deployment WizardLanguage Packs. Instance of SQL Server Configure the Email RouterMicrosoft SQL Server Requirements Perform a Migration Using a New Set Up a Forward Mailbox for the EmailActive Directory Requirements Instance of SQL Server RouterComponents Installed During Server Setup Upgrade the Microsoft Dynamics CRM Deploy Inbox RulesMicrosoft Dynamics CRM Website 2011 Email Router Install the Email Router on MultipleRequired Installation Rights for Microsoft Plan the Upgrade of Microsoft Dynamics ComputersDynamics CRM Server CRM 2011 for Outlook TroubleshootingSupported Server Topologies Upgrade Microsoft Dynamics CRM 2011 Overview of Server-Side SynchronizationInstall Microsoft Dynamics CRM Server for Outlook Configure Server-Side SynchronizationInstallation Troubleshooting Describe the base and extension table Set Up a Forward Mailbox for Server-SidePost-Installation Tasks merge process SynchronizationInstall Microsoft Dynamics CRM Using the Review the high-level phases of an Migrate Email Router SettingsCommand Line upgrade process. Email Integration Service RoleDeploy Microsoft Dynamics CRM Online Explain the need for a test environment. Test Email ConfigurationDescribe the hardware and software Identify the need to validate an upgrade Synchronize Appointments, Contacts, andrequirements for the Microsoft SQL Server. of a test environment. TasksIdentify the components that are installed Review the upgrade of the production Explain email tracking and correlation.during Microsoft Dynamics CRM Server deployment. Discover how mailboxes are monitored.Setup. Describe an in-place upgrade of Microsoft Describe the purpose of MicrosoftReview the options for creating the Microsoft Dynamics CRM. Dynamics CRM mailbox records.Dynamics CRM Server website. Describe a migration upgrade of Examine the email synchronizationReview the rights required to install Microsoft Dynamics CRM. options.Microsoft Dynamics CRM Server. Describe the upgrade of the Microsoft Review the requirement to approve emailInstall Microsoft Dynamics CRM Server. Dynamics CRM Email Router. addresses.Review installation troubleshooting and Email Tracking and Correlation Explain the role of the Microsoft Dynamicsidentify known issues. Mailbox Monitoring CRM Email Router.Identify the tasks and configuration settings Synchronization Methods Install the Microsoft Dynamics CRM Emailthat are completed after the installation of Email Address Approval Router.Microsoft Dynamics CRM Server. Overview of the Email Router Review the Email Router configurationDescribe how to install Microsoft Dynamics Install the Email Router and Rule options.CRM using the command line. Deployment Wizard Create a forward mailbox.Describe how sample data can be added to Configure the Email Router Review the purpose of deployinga Microsoft Dynamics CRM implementation. Set Up a Forward Mailbox for the Email forwarding rules.Microsoft Dynamics CRM Reporting Router Review options for installing the EmailExtensions Deploy Inbox Rules Router on multiple computers.Requirements for Microsoft Dynamics CRM Install the Email Router on Multiple Review troubleshooting tips.Reporting Extensions Computers Describe the role of Server-SideMicrosoft Dynamics CRM Report Authoring Troubleshooting Synchronization.Extension Overview of Server-Side Synchronization Configure Server-Side Synchronization.Install Microsoft Dynamics CRM Reporting Configure Server-Side Synchronization Test Server-Side Synchronization settings.Extensions Set Up a Forward Mailbox for Server-Side Installation RequirementsReview when Microsoft Dynamics CRM Synchronization Deployment MethodsReporting Extensions is required. Migrate Email Router Settings Install Microsoft Dynamics CRM forIdentify the requirements for installing Email Integration Service Role OutlookMicrosoft Dynamic CRM Reporting Test Email Configuration Configure Microsoft Dynamics CRM forExtensions. Synchronize Appointments, Contacts, OutlookReview when Microsoft Dynamics CRM and Tasks Configure User Email SettingsReport Authoring Extension is required. Explain email tracking and correlation. Install Microsoft Dynamics CRM forDeployment Administrators Discover how mailboxes are monitored. Outlook Using the Command LineCreate a New Organization Describe the purpose of Microsoft Using Microsoft Dynamics CRM forManage Existing Organizations Dynamics CRM mailbox records. Outlook with Offline CapabilityManage Servers Examine the email synchronization Install Microsoft Dynamics CRM forConfigure Access from the Internet options. Outlook.Update Web Addresses Review the requirement to approve email Identify the deployment methods forView License Information addresses. installing Microsoft Dynamics CRM forUpgrade the Microsoft Dynamics CRM Explain the role of the Microsoft Outlook.Edition Dynamics CRM Email Router. Install Microsoft Dynamics CRM forRedeploy Microsoft Dynamics CRM Install the Microsoft Dynamics CRM Outlook.Import Organizations Email Router. Configure Microsoft Dynamics CRM forAdminister the Deployment Using Windows Review the Email Router configuration Outlook to connect to Microsoft DynamicsPowerShell options. CRM organizations.Review the steps to create new Create a forward mailbox. Configure user settings and options relatedorganizations. Review the purpose of deploying to emails.Describe the management tasks for existing forwarding rules. Install Microsoft Dynamics CRM fororganizations. Review options for installing the Email Outlook using the command line.


Describe how to add an existing organization Router on multiple computers. Review how Microsoft Dynamics CRM fordatabase to the deployment. Review troubleshooting tips. Outlook with offline capability works andReview Microsoft Dynamics CRM Server Describe the role of Server-Side how to configure the offline database.management tasks. Synchronization. Requirements for Configuring anDescribe how to update the Microsoft Configure Server-Side Synchronization. Internet-Facing DeploymentDynamics CRM web addresses. Test Server-Side Synchronization CertificatesReview Microsoft Dynamics CRM license settings. Install Active Directory Federation Servicesinformation. Installation Requirements Configure AD FSDescribe the Microsoft Dynamics CRM Deployment Methods Configure Claims-Based AuthenticationEdition upgrade options. Install Microsoft Dynamics CRM for Configure an IFDExplore why the redeployment of Microsoft Outlook Describe the requirements for configuringDynamics CRM is required. Configure Microsoft Dynamics CRM for an IFD.Examine Windows PowerShell for Outlook Review the certificates required for an IFD.performing deployment commands. Configure User Email Settings Identify the steps to install Active DirectoryBase and Extension Table Merge Install Microsoft Dynamics CRM for Federation Service.Upgrade Process Phases Outlook Using the Command Line Review the Active Directory FederationPhase 1 – Prepare to Upgrade Using Microsoft Dynamics CRM for Service configuration steps.Phase 2 – Establish the Test Environment Outlook with Offline Capability Review the steps to configurePhase 3 – Upgrade and Validate the Test Install Microsoft Dynamics CRM for claims-based authentication in MicrosoftEnvironment Outlook. Dynamics CRM.Phase 4 – Upgrade and Validate the Identify the deployment methods for Review the steps to configure an IFD inProduction Deployment installing Microsoft Dynamics CRM for Microsoft Dynamics CRM.Perform an In-Place Upgrade of Microsoft Outlook. Manage System JobsDynamics CRM 2011 Server Install Microsoft Dynamics CRM for Delete RecordsPerform a Migration Using the Same Outlook. Disaster RecoveryInstance of SQL Server Configure Microsoft Dynamics CRM for Manage SQL DatabasesPerform a Migration Using a New Instance Outlook to connect to Microsoft Troubleshootingof SQL Server Dynamics CRM organizations. Configure TracingUpgrade the Microsoft Dynamics CRM 2011 Configure user settings and options Update Microsoft Dynamics CRMEmail Router related to emails. Manage Data EncryptionPlan the Upgrade of Microsoft Dynamics Install Microsoft Dynamics CRM for Best Practices Analyzer (BPA)CRM 2011 for Outlook Outlook using the command line. VSS Writer Service for Microsoft DynamicsUpgrade Microsoft Dynamics CRM 2011 for Review how Microsoft Dynamics CRM for CRMOutlook Outlook with offline capability works and MarketplaceDescribe the base and extension table how to configure the offline database. Examine how to manage system jobs.merge process Requirements for Configuring an Show how to delete records using the BulkReview the high-level phases of an upgrade Internet-Facing Deployment Delete Wizard.process. Certificates Discuss areas to consider for a disasterExplain the need for a test environment. Install Active Directory Federation recovery plan.Identify the need to validate an upgrade of a Services Describe tasks in Microsoft SQL Servertest environment. Configure AD FS that can improve performance.Review the upgrade of the production Configure Claims-Based Authentication Review ways to troubleshoot and diagnosedeployment. Configure an IFD problems and monitor performance.Describe an in-place upgrade of Microsoft Describe the requirements for configuring Examine how to configure tracing.Dynamics CRM. an IFD. Describe how to update MicrosoftDescribe a migration upgrade of Microsoft Review the certificates required for an Dynamics CRM.Dynamics CRM. IFD. Examine data encryption.Describe the upgrade of the Microsoft Identify the steps to install Active Describe the Best Practices Analyzer.Dynamics CRM Email Router. Directory Federation Service. Describe the VSS Writer Service forEmail Tracking and Correlation Review the Active Directory Federation Microsoft Dynamics CRM.Mailbox Monitoring Service configuration steps. Examine the Microsoft DynamicsSynchronization Methods Review the steps to configure marketplace.Email Address Approval claims-based authentication in Microsoft Network Load BalancingOverview of the Email Router Dynamics CRM. Clustering Microsoft SQL ServerInstall the Email Router and Rule Review the steps to configure an IFD in Other SQL Server High-AvailabilityDeployment Wizard Microsoft Dynamics CRM. SolutionsConfigure the Email Router Manage System Jobs High-Availability Options for OtherSet Up a Forward Mailbox for the Email Delete Records Supporting ComponentsRouter Disaster RecoveryDeploy Inbox Rules Manage SQL DatabasesInstall the Email Router on Multiple Troubleshooting lineComputers Configure Tracing On-Premises Licensing ModelTroubleshooting Update Microsoft Dynamics CRM Online Licensing ModelOverview of Server-Side Synchronization Manage Data Encryption Supporting TechnologiesConfigure Server-Side Synchronization Best Practices Analyzer (BPA) Microsoft Dynamics CRM ServerSet Up a Forward Mailbox for Server-Side VSS Writer Service for Microsoft Accessing Microsoft Dynamics CRM


Synchronization Dynamics CRM Microsoft Dynamics CRM for OfficeMigrate Email Router Settings Marketplace OutlookEmail Integration Service Role Examine how to manage system jobs. Managing EmailsTest Email Configuration Show how to delete records using the Microsoft Dynamics CRM ReportingSynchronize Appointments, Contacts, and Bulk Delete Wizard. ExtensionsTasks Discuss areas to consider for a disaster Microsoft Dynamics CRM Language PacksExplain email tracking and correlation. recovery plan. Planning OverviewDiscover how mailboxes are monitored. Describe tasks in Microsoft SQL Server Describe the licensing model and clientDescribe the purpose of Microsoft Dynamics that can improve performance. access license types.CRM mailbox records. Review ways to troubleshoot and Provide an overview of the supportingExamine the email synchronization options. diagnose problems and monitor technologies.Review the requirement to approve email performance. Examine the role of the Microsoftaddresses. Examine how to configure tracing. Dynamics CRM Server in a MicrosoftExplain the role of the Microsoft Dynamics Describe how to update Microsoft Dynamics CRM deployment.CRM Email Router. Dynamics CRM. Describe the ways to access MicrosoftInstall the Microsoft Dynamics CRM Email Examine data encryption. Dynamics CRM.Router. Describe the Best Practices Analyzer. Identify the differences between the twoReview the Email Router configuration Describe the VSS Writer Service for modes of Microsoft Dynamics CRM foroptions. Microsoft Dynamics CRM. Office Outlook.Create a forward mailbox. Examine the Microsoft Dynamics Review the options for managing emails.Review the purpose of deploying forwarding marketplace. Review the role of Microsoft Dynamicsrules. Network Load Balancing CRM Reporting Extensions.Review options for installing the Email Clustering Microsoft SQL Server Review the role of Microsoft DynamicsRouter on multiple computers. Other SQL Server High-Availability CRM Language Packs.Review troubleshooting tips. Solutions Microsoft SQL Server RequirementsDescribe the role of Server-Side High-Availability Options for Other Active Directory RequirementsSynchronization. Supporting Components Components Installed During Server SetupConfigure Server-Side Synchronization. Microsoft Dynamics CRM WebsiteTest Server-Side Synchronization settings. Required Installation Rights for MicrosoftInstallation Requirements line Dynamics CRM ServerDeployment Methods On-Premises Licensing Model Supported Server TopologiesInstall Microsoft Dynamics CRM for Outlook Online Licensing Model Install Microsoft Dynamics CRM ServerConfigure Microsoft Dynamics CRM for Supporting Technologies Installation TroubleshootingOutlook Microsoft Dynamics CRM Server Post-Installation TasksConfigure User Email Settings Accessing Microsoft Dynamics CRM Install Microsoft Dynamics CRM Using theInstall Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM for Office Command LineUsing the Command Line Outlook Deploy Microsoft Dynamics CRM OnlineUsing Microsoft Dynamics CRM for Outlook Managing Emails Describe the hardware and softwarewith Offline Capability Microsoft Dynamics CRM Reporting requirements for the Microsoft SQL Server.Install Microsoft Dynamics CRM for Outlook. Extensions Identify the components that are installedIdentify the deployment methods for Microsoft Dynamics CRM Language during Microsoft Dynamics CRM Serverinstalling Microsoft Dynamics CRM for Packs Setup.Outlook. Planning Overview Review the options for creating theInstall Microsoft Dynamics CRM for Outlook. Describe the licensing model and client Microsoft Dynamics CRM Server website.Configure Microsoft Dynamics CRM for access license types. Review the rights required to installOutlook to connect to Microsoft Dynamics Provide an overview of the supporting Microsoft Dynamics CRM Server.CRM organizations. technologies. Install Microsoft Dynamics CRM Server.Configure user settings and options related Examine the role of the Microsoft Review installation troubleshooting andto emails. Dynamics CRM Server in a Microsoft identify known issues.Install Microsoft Dynamics CRM for Outlook Dynamics CRM deployment. Identify the tasks and configurationusing the command line. Describe the ways to access Microsoft settings that are completed after theReview how Microsoft Dynamics CRM for Dynamics CRM. installation of Microsoft Dynamics CRMOutlook with offline capability works and how Identify the differences between the two Server.to configure the offline database. modes of Microsoft Dynamics CRM for Describe how to install Microsoft DynamicsRequirements for Configuring an Office Outlook. CRM using the command line.Internet-Facing Deployment Review the options for managing emails. Describe how sample data can be addedCertificates Review the role of Microsoft Dynamics to a Microsoft Dynamics CRMInstall Active Directory Federation Services CRM Reporting Extensions. implementation.Configure AD FS Review the role of Microsoft Dynamics Microsoft Dynamics CRM ReportingConfigure Claims-Based Authentication CRM Language Packs. ExtensionsConfigure an IFD Microsoft SQL Server Requirements Requirements for Microsoft DynamicsDescribe the requirements for configuring an Active Directory Requirements CRM Reporting ExtensionsIFD. Components Installed During Server Microsoft Dynamics CRM Report AuthoringReview the certificates required for an IFD. Setup ExtensionIdentify the steps to install Active Directory Microsoft Dynamics CRM Website Install Microsoft Dynamics CRM ReportingFederation Service. Required Installation Rights for Microsoft Extensions


Review the Active Directory Federation Dynamics CRM Server Review when Microsoft Dynamics CRMService configuration steps. Supported Server Topologies Reporting Extensions is required.Review the steps to configure claims-based Install Microsoft Dynamics CRM Server Identify the requirements for installingauthentication in Microsoft Dynamics CRM. Installation Troubleshooting Microsoft Dynamic CRM ReportingReview the steps to configure an IFD in Post-Installation Tasks Extensions.Microsoft Dynamics CRM. Install Microsoft Dynamics CRM Using Review when Microsoft Dynamics CRMManage System Jobs the Command Line Report Authoring Extension is required.Delete Records Deploy Microsoft Dynamics CRM Online Deployment AdministratorsDisaster Recovery Describe the hardware and software Create a New OrganizationManage SQL Databases requirements for the Microsoft SQL Manage Existing OrganizationsTroubleshooting Server. Manage ServersConfigure Tracing Identify the components that are installed Configure Access from the InternetUpdate Microsoft Dynamics CRM during Microsoft Dynamics CRM Server Update Web AddressesManage Data Encryption Setup. View License InformationBest Practices Analyzer (BPA) Review the options for creating the Upgrade the Microsoft Dynamics CRMVSS Writer Service for Microsoft Dynamics Microsoft Dynamics CRM Server website. EditionCRM Review the rights required to install Redeploy Microsoft Dynamics CRMMarketplace Microsoft Dynamics CRM Server. Import OrganizationsExamine how to manage system jobs. Install Microsoft Dynamics CRM Server. Administer the Deployment UsingShow how to delete records using the Bulk Review installation troubleshooting and Windows PowerShellDelete Wizard. identify known issues. Review the steps to create newDiscuss areas to consider for a disaster Identify the tasks and configuration organizations.recovery plan. settings that are completed after the Describe the management tasks forDescribe tasks in Microsoft SQL Server that installation of Microsoft Dynamics CRM existing organizations.can improve performance. Server. Describe how to add an existingReview ways to troubleshoot and diagnose Describe how to install Microsoft organization database to the deployment.problems and monitor performance. Dynamics CRM using the command line. Review Microsoft Dynamics CRM ServerExamine how to configure tracing. Describe how sample data can be added management tasks.Describe how to update Microsoft Dynamics to a Microsoft Dynamics CRM Describe how to update the MicrosoftCRM. implementation. Dynamics CRM web addresses.Examine data encryption. Microsoft Dynamics CRM Reporting Review Microsoft Dynamics CRM licenseDescribe the Best Practices Analyzer. Extensions information.Describe the VSS Writer Service for Requirements for Microsoft Dynamics Describe the Microsoft Dynamics CRMMicrosoft Dynamics CRM. CRM Reporting Extensions Edition upgrade options.Examine the Microsoft Dynamics Microsoft Dynamics CRM Report Explore why the redeployment of Microsoftmarketplace. Authoring Extension Dynamics CRM is required.Network Load Balancing Install Microsoft Dynamics CRM Examine Windows PowerShell forClustering Microsoft SQL Server Reporting Extensions performing deployment commands.Other SQL Server High-Availability Solutions Review when Microsoft Dynamics CRM Base and Extension Table MergeHigh-Availability Options for Other Reporting Extensions is required. Upgrade Process PhasesSupporting Components Identify the requirements for installing Phase 1 – Prepare to Upgrade

Microsoft Dynamic CRM Reporting Phase 2 – Establish the Test EnvironmentExtensions. Phase 3 – Upgrade and Validate the Test

line Review when Microsoft Dynamics CRM EnvironmentOn-Premises Licensing Model Report Authoring Extension is required. Phase 4 – Upgrade and Validate theOnline Licensing Model Deployment Administrators Production DeploymentSupporting Technologies Create a New Organization Perform an In-Place Upgrade of MicrosoftMicrosoft Dynamics CRM Server Manage Existing Organizations Dynamics CRM 2011 ServerAccessing Microsoft Dynamics CRM Manage Servers Perform a Migration Using the SameMicrosoft Dynamics CRM for Office Outlook Configure Access from the Internet Instance of SQL ServerManaging Emails Update Web Addresses Perform a Migration Using a New InstanceMicrosoft Dynamics CRM Reporting View License Information of SQL ServerExtensions Upgrade the Microsoft Dynamics CRM Upgrade the Microsoft Dynamics CRMMicrosoft Dynamics CRM Language Packs Edition 2011 Email RouterPlanning Overview Redeploy Microsoft Dynamics CRM Plan the Upgrade of Microsoft DynamicsDescribe the licensing model and client Import Organizations CRM 2011 for Outlookaccess license types. Administer the Deployment Using Upgrade Microsoft Dynamics CRM 2011Provide an overview of the supporting Windows PowerShell for Outlooktechnologies. Review the steps to create new Describe the base and extension tableExamine the role of the Microsoft Dynamics organizations. merge processCRM Server in a Microsoft Dynamics CRM Describe the management tasks for Review the high-level phases of andeployment. existing organizations. upgrade process.Describe the ways to access Microsoft Describe how to add an existing Explain the need for a test environment.Dynamics CRM. organization database to the deployment. Identify the need to validate an upgrade ofIdentify the differences between the two Review Microsoft Dynamics CRM Server a test environment.modes of Microsoft Dynamics CRM for management tasks. Review the upgrade of the production


Office Outlook. Describe how to update the Microsoft deployment.Review the options for managing emails. Dynamics CRM web addresses. Describe an in-place upgrade of MicrosoftReview the role of Microsoft Dynamics CRM Review Microsoft Dynamics CRM license Dynamics CRM.Reporting Extensions. information. Describe a migration upgrade of MicrosoftReview the role of Microsoft Dynamics CRM Describe the Microsoft Dynamics CRM Dynamics CRM.Language Packs. Edition upgrade options. Describe the upgrade of the MicrosoftMicrosoft SQL Server Requirements Explore why the redeployment of Dynamics CRM Email Router.Active Directory Requirements Microsoft Dynamics CRM is required. Email Tracking and CorrelationComponents Installed During Server Setup Examine Windows PowerShell for Mailbox MonitoringMicrosoft Dynamics CRM Website performing deployment commands. Synchronization MethodsRequired Installation Rights for Microsoft Base and Extension Table Merge Email Address ApprovalDynamics CRM Server Upgrade Process Phases Overview of the Email RouterSupported Server Topologies Phase 1 – Prepare to Upgrade Install the Email Router and RuleInstall Microsoft Dynamics CRM Server Phase 2 – Establish the Test Deployment WizardInstallation Troubleshooting Environment Configure the Email RouterPost-Installation Tasks Phase 3 – Upgrade and Validate the Test Set Up a Forward Mailbox for the EmailInstall Microsoft Dynamics CRM Using the Environment RouterCommand Line Phase 4 – Upgrade and Validate the Deploy Inbox RulesDeploy Microsoft Dynamics CRM Online Production Deployment Install the Email Router on MultipleDescribe the hardware and software Perform an In-Place Upgrade of Microsoft Computersrequirements for the Microsoft SQL Server. Dynamics CRM 2011 Server TroubleshootingIdentify the components that are installed Perform a Migration Using the Same Overview of Server-Side Synchronizationduring Microsoft Dynamics CRM Server Instance of SQL Server Configure Server-Side SynchronizationSetup. Perform a Migration Using a New Set Up a Forward Mailbox for Server-SideReview the options for creating the Microsoft Instance of SQL Server SynchronizationDynamics CRM Server website. Upgrade the Microsoft Dynamics CRM Migrate Email Router SettingsReview the rights required to install 2011 Email Router Email Integration Service RoleMicrosoft Dynamics CRM Server. Plan the Upgrade of Microsoft Dynamics Test Email ConfigurationInstall Microsoft Dynamics CRM Server. CRM 2011 for Outlook Synchronize Appointments, Contacts, andReview installation troubleshooting and Upgrade Microsoft Dynamics CRM 2011 Tasksidentify known issues. for Outlook Explain email tracking and correlation.Identify the tasks and configuration settings Describe the base and extension table Discover how mailboxes are monitored.that are completed after the installation of merge process Describe the purpose of MicrosoftMicrosoft Dynamics CRM Server. Review the high-level phases of an Dynamics CRM mailbox records.Describe how to install Microsoft Dynamics upgrade process. Examine the email synchronizationCRM using the command line. Explain the need for a test environment. options.Describe how sample data can be added to Identify the need to validate an upgrade Review the requirement to approve emaila Microsoft Dynamics CRM implementation. of a test environment. addresses.Microsoft Dynamics CRM Reporting Review the upgrade of the production Explain the role of the Microsoft DynamicsExtensions deployment. CRM Email Router.Requirements for Microsoft Dynamics CRM Describe an in-place upgrade of Microsoft Install the Microsoft Dynamics CRM EmailReporting Extensions Dynamics CRM. Router.Microsoft Dynamics CRM Report Authoring Describe a migration upgrade of Review the Email Router configurationExtension Microsoft Dynamics CRM. options.Install Microsoft Dynamics CRM Reporting Describe the upgrade of the Microsoft Create a forward mailbox.Extensions Dynamics CRM Email Router. Review the purpose of deployingReview when Microsoft Dynamics CRM Email Tracking and Correlation forwarding rules.Reporting Extensions is required. Mailbox Monitoring Review options for installing the EmailIdentify the requirements for installing Synchronization Methods Router on multiple computers.Microsoft Dynamic CRM Reporting Email Address Approval Review troubleshooting tips.Extensions. Overview of the Email Router Describe the role of Server-SideReview when Microsoft Dynamics CRM Install the Email Router and Rule Synchronization.Report Authoring Extension is required. Deployment Wizard Configure Server-Side Synchronization.Deployment Administrators Configure the Email Router Test Server-Side Synchronization settings.Create a New Organization Set Up a Forward Mailbox for the Email Installation RequirementsManage Existing Organizations Router Deployment MethodsManage Servers Deploy Inbox Rules Install Microsoft Dynamics CRM forConfigure Access from the Internet Install the Email Router on Multiple OutlookUpdate Web Addresses Computers Configure Microsoft Dynamics CRM forView License Information Troubleshooting OutlookUpgrade the Microsoft Dynamics CRM Overview of Server-Side Synchronization Configure User Email SettingsEdition Configure Server-Side Synchronization Install Microsoft Dynamics CRM forRedeploy Microsoft Dynamics CRM Set Up a Forward Mailbox for Server-Side Outlook Using the Command LineImport Organizations Synchronization Using Microsoft Dynamics CRM forAdminister the Deployment Using Windows Migrate Email Router Settings Outlook with Offline CapabilityPowerShell Email Integration Service Role Install Microsoft Dynamics CRM for


Review the steps to create new Test Email Configuration Outlook.organizations. Synchronize Appointments, Contacts, Identify the deployment methods forDescribe the management tasks for existing and Tasks installing Microsoft Dynamics CRM fororganizations. Explain email tracking and correlation. Outlook.Describe how to add an existing organization Discover how mailboxes are monitored. Install Microsoft Dynamics CRM fordatabase to the deployment. Describe the purpose of Microsoft Outlook.Review Microsoft Dynamics CRM Server Dynamics CRM mailbox records. Configure Microsoft Dynamics CRM formanagement tasks. Examine the email synchronization Outlook to connect to Microsoft DynamicsDescribe how to update the Microsoft options. CRM organizations.Dynamics CRM web addresses. Review the requirement to approve email Configure user settings and options relatedReview Microsoft Dynamics CRM license addresses. to emails.information. Explain the role of the Microsoft Install Microsoft Dynamics CRM forDescribe the Microsoft Dynamics CRM Dynamics CRM Email Router. Outlook using the command line.Edition upgrade options. Install the Microsoft Dynamics CRM Review how Microsoft Dynamics CRM forExplore why the redeployment of Microsoft Email Router. Outlook with offline capability works andDynamics CRM is required. Review the Email Router configuration how to configure the offline database.Examine Windows PowerShell for options. Requirements for Configuring anperforming deployment commands. Create a forward mailbox. Internet-Facing DeploymentBase and Extension Table Merge Review the purpose of deploying CertificatesUpgrade Process Phases forwarding rules. Install Active Directory Federation ServicesPhase 1 – Prepare to Upgrade Review options for installing the Email Configure AD FSPhase 2 – Establish the Test Environment Router on multiple computers. Configure Claims-Based AuthenticationPhase 3 – Upgrade and Validate the Test Review troubleshooting tips. Configure an IFDEnvironment Describe the role of Server-Side Describe the requirements for configuringPhase 4 – Upgrade and Validate the Synchronization. an IFD.Production Deployment Configure Server-Side Synchronization. Review the certificates required for an IFD.Perform an In-Place Upgrade of Microsoft Test Server-Side Synchronization Identify the steps to install Active DirectoryDynamics CRM 2011 Server settings. Federation Service.Perform a Migration Using the Same Installation Requirements Review the Active Directory FederationInstance of SQL Server Deployment Methods Service configuration steps.Perform a Migration Using a New Instance Install Microsoft Dynamics CRM for Review the steps to configureof SQL Server Outlook claims-based authentication in MicrosoftUpgrade the Microsoft Dynamics CRM 2011 Configure Microsoft Dynamics CRM for Dynamics CRM.Email Router Outlook Review the steps to configure an IFD inPlan the Upgrade of Microsoft Dynamics Configure User Email Settings Microsoft Dynamics CRM.CRM 2011 for Outlook Install Microsoft Dynamics CRM for Manage System JobsUpgrade Microsoft Dynamics CRM 2011 for Outlook Using the Command Line Delete RecordsOutlook Using Microsoft Dynamics CRM for Disaster RecoveryDescribe the base and extension table Outlook with Offline Capability Manage SQL Databasesmerge process Install Microsoft Dynamics CRM for TroubleshootingReview the high-level phases of an upgrade Outlook. Configure Tracingprocess. Identify the deployment methods for Update Microsoft Dynamics CRMExplain the need for a test environment. installing Microsoft Dynamics CRM for Manage Data EncryptionIdentify the need to validate an upgrade of a Outlook. Best Practices Analyzer (BPA)test environment. Install Microsoft Dynamics CRM for VSS Writer Service for Microsoft DynamicsReview the upgrade of the production Outlook. CRMdeployment. Configure Microsoft Dynamics CRM for MarketplaceDescribe an in-place upgrade of Microsoft Outlook to connect to Microsoft Examine how to manage system jobs.Dynamics CRM. Dynamics CRM organizations. Show how to delete records using the BulkDescribe a migration upgrade of Microsoft Configure user settings and options Delete Wizard.Dynamics CRM. related to emails. Discuss areas to consider for a disasterDescribe the upgrade of the Microsoft Install Microsoft Dynamics CRM for recovery plan.Dynamics CRM Email Router. Outlook using the command line. Describe tasks in Microsoft SQL ServerEmail Tracking and Correlation Review how Microsoft Dynamics CRM for that can improve performance.Mailbox Monitoring Outlook with offline capability works and Review ways to troubleshoot and diagnoseSynchronization Methods how to configure the offline database. problems and monitor performance.Email Address Approval Requirements for Configuring an Examine how to configure tracing.Overview of the Email Router Internet-Facing Deployment Describe how to update MicrosoftInstall the Email Router and Rule Certificates Dynamics CRM.Deployment Wizard Install Active Directory Federation Examine data encryption.Configure the Email Router Services Describe the Best Practices Analyzer.Set Up a Forward Mailbox for the Email Configure AD FS Describe the VSS Writer Service forRouter Configure Claims-Based Authentication Microsoft Dynamics CRM.Deploy Inbox Rules Configure an IFD Examine the Microsoft DynamicsInstall the Email Router on Multiple Describe the requirements for configuring marketplace.Computers an IFD. Network Load Balancing


Troubleshooting Review the certificates required for an Clustering Microsoft SQL ServerOverview of Server-Side Synchronization IFD. Other SQL Server High-AvailabilityConfigure Server-Side Synchronization Identify the steps to install Active SolutionsSet Up a Forward Mailbox for Server-Side Directory Federation Service. High-Availability Options for OtherSynchronization Review the Active Directory Federation Supporting ComponentsMigrate Email Router Settings Service configuration steps.Email Integration Service Role Review the steps to configureTest Email Configuration claims-based authentication in Microsoft lineSynchronize Appointments, Contacts, and Dynamics CRM. On-Premises Licensing ModelTasks Review the steps to configure an IFD in Online Licensing ModelExplain email tracking and correlation. Microsoft Dynamics CRM. Supporting TechnologiesDiscover how mailboxes are monitored. Manage System Jobs Microsoft Dynamics CRM ServerDescribe the purpose of Microsoft Dynamics Delete Records Accessing Microsoft Dynamics CRMCRM mailbox records. Disaster Recovery Microsoft Dynamics CRM for OfficeExamine the email synchronization options. Manage SQL Databases OutlookReview the requirement to approve email Troubleshooting Managing Emailsaddresses. Configure Tracing Microsoft Dynamics CRM ReportingExplain the role of the Microsoft Dynamics Update Microsoft Dynamics CRM ExtensionsCRM Email Router. Manage Data Encryption Microsoft Dynamics CRM Language PacksInstall the Microsoft Dynamics CRM Email Best Practices Analyzer (BPA) Planning OverviewRouter. VSS Writer Service for Microsoft Describe the licensing model and clientReview the Email Router configuration Dynamics CRM access license types.options. Marketplace Provide an overview of the supportingCreate a forward mailbox. Examine how to manage system jobs. technologies.Review the purpose of deploying forwarding Show how to delete records using the Examine the role of the Microsoftrules. Bulk Delete Wizard. Dynamics CRM Server in a MicrosoftReview options for installing the Email Discuss areas to consider for a disaster Dynamics CRM deployment.Router on multiple computers. recovery plan. Describe the ways to access MicrosoftReview troubleshooting tips. Describe tasks in Microsoft SQL Server Dynamics CRM.Describe the role of Server-Side that can improve performance. Identify the differences between the twoSynchronization. Review ways to troubleshoot and modes of Microsoft Dynamics CRM forConfigure Server-Side Synchronization. diagnose problems and monitor Office Outlook.Test Server-Side Synchronization settings. performance. Review the options for managing emails.Installation Requirements Examine how to configure tracing. Review the role of Microsoft DynamicsDeployment Methods Describe how to update Microsoft CRM Reporting Extensions.Install Microsoft Dynamics CRM for Outlook Dynamics CRM. Review the role of Microsoft DynamicsConfigure Microsoft Dynamics CRM for Examine data encryption. CRM Language Packs.Outlook Describe the Best Practices Analyzer. Microsoft SQL Server RequirementsConfigure User Email Settings Describe the VSS Writer Service for Active Directory RequirementsInstall Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM. Components Installed During Server SetupUsing the Command Line Examine the Microsoft Dynamics Microsoft Dynamics CRM WebsiteUsing Microsoft Dynamics CRM for Outlook marketplace. Required Installation Rights for Microsoftwith Offline Capability Network Load Balancing Dynamics CRM ServerInstall Microsoft Dynamics CRM for Outlook. Clustering Microsoft SQL Server Supported Server TopologiesIdentify the deployment methods for Other SQL Server High-Availability Install Microsoft Dynamics CRM Serverinstalling Microsoft Dynamics CRM for Solutions Installation TroubleshootingOutlook. High-Availability Options for Other Post-Installation TasksInstall Microsoft Dynamics CRM for Outlook. Supporting Components Install Microsoft Dynamics CRM Using theConfigure Microsoft Dynamics CRM for Command LineOutlook to connect to Microsoft Dynamics Lab : Install the Email Router Deploy Microsoft Dynamics CRM OnlineCRM organizations. line Describe the hardware and softwareConfigure user settings and options related requirements for the Microsoft SQL Server.to emails. Lab : Configure the Email Router Identify the components that are installedInstall Microsoft Dynamics CRM for Outlook line during Microsoft Dynamics CRM Serverusing the command line. Setup.Review how Microsoft Dynamics CRM for Lab : Configure Server-Side Synchronization Review the options for creating theOutlook with offline capability works and how line Microsoft Dynamics CRM Server website.to configure the offline database. Review the rights required to installRequirements for Configuring an After completing this module, students will be Microsoft Dynamics CRM Server.Internet-Facing Deployment able to: Install Microsoft Dynamics CRM Server.Certificates line Review installation troubleshooting andInstall Active Directory Federation Services Describe the Microsoft Dynamics CRM identify known issues.Configure AD FS offerings. Identify the tasks and configurationConfigure Claims-Based Authentication Describe the hardware and software settings that are completed after theConfigure an IFD requirements for the Microsoft Dynamics installation of Microsoft Dynamics CRMDescribe the requirements for configuring an CRM Server. Server.


IFD. Examine the two types of Reporting Describe how to install Microsoft DynamicsReview the certificates required for an IFD. Services reports. CRM using the command line.Identify the steps to install Active Directory Describe the Deployment Manager and Describe how sample data can be addedFederation Service. the role of deployment administrators. to a Microsoft Dynamics CRMReview the Active Directory Federation Identify considerations before starting an implementation.Service configuration steps. upgrade. Microsoft Dynamics CRM ReportingReview the steps to configure claims-based Describe the email processing options in Extensionsauthentication in Microsoft Dynamics CRM. Microsoft Dynamics CRM. Requirements for Microsoft DynamicsReview the steps to configure an IFD in Review the hardware and software CRM Reporting ExtensionsMicrosoft Dynamics CRM. requirements for Microsoft Dynamics Microsoft Dynamics CRM Report AuthoringManage System Jobs CRM for Outlook. ExtensionDelete Records Provide a background to claims-based Install Microsoft Dynamics CRM ReportingDisaster Recovery authentication. ExtensionsManage SQL Databases Describe how to change Microsoft Review when Microsoft Dynamics CRMTroubleshooting Dynamics CRM service accounts. Reporting Extensions is required.Configure Tracing Identify the requirements for installingUpdate Microsoft Dynamics CRM Microsoft Dynamic CRM ReportingManage Data Encryption line Extensions.Best Practices Analyzer (BPA) On-Premises Licensing Model Review when Microsoft Dynamics CRMVSS Writer Service for Microsoft Dynamics Online Licensing Model Report Authoring Extension is required.CRM Supporting Technologies Deployment AdministratorsMarketplace Microsoft Dynamics CRM Server Create a New OrganizationExamine how to manage system jobs. Accessing Microsoft Dynamics CRM Manage Existing OrganizationsShow how to delete records using the Bulk Microsoft Dynamics CRM for Office Manage ServersDelete Wizard. Outlook Configure Access from the InternetDiscuss areas to consider for a disaster Managing Emails Update Web Addressesrecovery plan. Microsoft Dynamics CRM Reporting View License InformationDescribe tasks in Microsoft SQL Server that Extensions Upgrade the Microsoft Dynamics CRMcan improve performance. Microsoft Dynamics CRM Language EditionReview ways to troubleshoot and diagnose Packs Redeploy Microsoft Dynamics CRMproblems and monitor performance. Planning Overview Import OrganizationsExamine how to configure tracing. Describe the licensing model and client Administer the Deployment UsingDescribe how to update Microsoft Dynamics access license types. Windows PowerShellCRM. Provide an overview of the supporting Review the steps to create newExamine data encryption. technologies. organizations.Describe the Best Practices Analyzer. Examine the role of the Microsoft Describe the management tasks forDescribe the VSS Writer Service for Dynamics CRM Server in a Microsoft existing organizations.Microsoft Dynamics CRM. Dynamics CRM deployment. Describe how to add an existingExamine the Microsoft Dynamics Describe the ways to access Microsoft organization database to the deployment.marketplace. Dynamics CRM. Review Microsoft Dynamics CRM ServerNetwork Load Balancing Identify the differences between the two management tasks.Clustering Microsoft SQL Server modes of Microsoft Dynamics CRM for Describe how to update the MicrosoftOther SQL Server High-Availability Solutions Office Outlook. Dynamics CRM web addresses.High-Availability Options for Other Review the options for managing emails. Review Microsoft Dynamics CRM licenseSupporting Components Review the role of Microsoft Dynamics information.

CRM Reporting Extensions. Describe the Microsoft Dynamics CRMReview the role of Microsoft Dynamics Edition upgrade options.

line CRM Language Packs. Explore why the redeployment of MicrosoftOn-Premises Licensing Model Microsoft SQL Server Requirements Dynamics CRM is required.Online Licensing Model Active Directory Requirements Examine Windows PowerShell forSupporting Technologies Components Installed During Server performing deployment commands.Microsoft Dynamics CRM Server Setup Base and Extension Table MergeAccessing Microsoft Dynamics CRM Microsoft Dynamics CRM Website Upgrade Process PhasesMicrosoft Dynamics CRM for Office Outlook Required Installation Rights for Microsoft Phase 1 – Prepare to UpgradeManaging Emails Dynamics CRM Server Phase 2 – Establish the Test EnvironmentMicrosoft Dynamics CRM Reporting Supported Server Topologies Phase 3 – Upgrade and Validate the TestExtensions Install Microsoft Dynamics CRM Server EnvironmentMicrosoft Dynamics CRM Language Packs Installation Troubleshooting Phase 4 – Upgrade and Validate thePlanning Overview Post-Installation Tasks Production DeploymentDescribe the licensing model and client Install Microsoft Dynamics CRM Using Perform an In-Place Upgrade of Microsoftaccess license types. the Command Line Dynamics CRM 2011 ServerProvide an overview of the supporting Deploy Microsoft Dynamics CRM Online Perform a Migration Using the Sametechnologies. Describe the hardware and software Instance of SQL ServerExamine the role of the Microsoft Dynamics requirements for the Microsoft SQL Perform a Migration Using a New InstanceCRM Server in a Microsoft Dynamics CRM Server. of SQL Serverdeployment. Identify the components that are installed Upgrade the Microsoft Dynamics CRM


Describe the ways to access Microsoft during Microsoft Dynamics CRM Server 2011 Email RouterDynamics CRM. Setup. Plan the Upgrade of Microsoft DynamicsIdentify the differences between the two Review the options for creating the CRM 2011 for Outlookmodes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Server website. Upgrade Microsoft Dynamics CRM 2011Office Outlook. Review the rights required to install for OutlookReview the options for managing emails. Microsoft Dynamics CRM Server. Describe the base and extension tableReview the role of Microsoft Dynamics CRM Install Microsoft Dynamics CRM Server. merge processReporting Extensions. Review installation troubleshooting and Review the high-level phases of anReview the role of Microsoft Dynamics CRM identify known issues. upgrade process.Language Packs. Identify the tasks and configuration Explain the need for a test environment.Microsoft SQL Server Requirements settings that are completed after the Identify the need to validate an upgrade ofActive Directory Requirements installation of Microsoft Dynamics CRM a test environment.Components Installed During Server Setup Server. Review the upgrade of the productionMicrosoft Dynamics CRM Website Describe how to install Microsoft deployment.Required Installation Rights for Microsoft Dynamics CRM using the command line. Describe an in-place upgrade of MicrosoftDynamics CRM Server Describe how sample data can be added Dynamics CRM.Supported Server Topologies to a Microsoft Dynamics CRM Describe a migration upgrade of MicrosoftInstall Microsoft Dynamics CRM Server implementation. Dynamics CRM.Installation Troubleshooting Microsoft Dynamics CRM Reporting Describe the upgrade of the MicrosoftPost-Installation Tasks Extensions Dynamics CRM Email Router.Install Microsoft Dynamics CRM Using the Requirements for Microsoft Dynamics Email Tracking and CorrelationCommand Line CRM Reporting Extensions Mailbox MonitoringDeploy Microsoft Dynamics CRM Online Microsoft Dynamics CRM Report Synchronization MethodsDescribe the hardware and software Authoring Extension Email Address Approvalrequirements for the Microsoft SQL Server. Install Microsoft Dynamics CRM Overview of the Email RouterIdentify the components that are installed Reporting Extensions Install the Email Router and Ruleduring Microsoft Dynamics CRM Server Review when Microsoft Dynamics CRM Deployment WizardSetup. Reporting Extensions is required. Configure the Email RouterReview the options for creating the Microsoft Identify the requirements for installing Set Up a Forward Mailbox for the EmailDynamics CRM Server website. Microsoft Dynamic CRM Reporting RouterReview the rights required to install Extensions. Deploy Inbox RulesMicrosoft Dynamics CRM Server. Review when Microsoft Dynamics CRM Install the Email Router on MultipleInstall Microsoft Dynamics CRM Server. Report Authoring Extension is required. ComputersReview installation troubleshooting and Deployment Administrators Troubleshootingidentify known issues. Create a New Organization Overview of Server-Side SynchronizationIdentify the tasks and configuration settings Manage Existing Organizations Configure Server-Side Synchronizationthat are completed after the installation of Manage Servers Set Up a Forward Mailbox for Server-SideMicrosoft Dynamics CRM Server. Configure Access from the Internet SynchronizationDescribe how to install Microsoft Dynamics Update Web Addresses Migrate Email Router SettingsCRM using the command line. View License Information Email Integration Service RoleDescribe how sample data can be added to Upgrade the Microsoft Dynamics CRM Test Email Configurationa Microsoft Dynamics CRM implementation. Edition Synchronize Appointments, Contacts, andMicrosoft Dynamics CRM Reporting Redeploy Microsoft Dynamics CRM TasksExtensions Import Organizations Explain email tracking and correlation.Requirements for Microsoft Dynamics CRM Administer the Deployment Using Discover how mailboxes are monitored.Reporting Extensions Windows PowerShell Describe the purpose of MicrosoftMicrosoft Dynamics CRM Report Authoring Review the steps to create new Dynamics CRM mailbox records.Extension organizations. Examine the email synchronizationInstall Microsoft Dynamics CRM Reporting Describe the management tasks for options.Extensions existing organizations. Review the requirement to approve emailReview when Microsoft Dynamics CRM Describe how to add an existing addresses.Reporting Extensions is required. organization database to the deployment. Explain the role of the Microsoft DynamicsIdentify the requirements for installing Review Microsoft Dynamics CRM Server CRM Email Router.Microsoft Dynamic CRM Reporting management tasks. Install the Microsoft Dynamics CRM EmailExtensions. Describe how to update the Microsoft Router.Review when Microsoft Dynamics CRM Dynamics CRM web addresses. Review the Email Router configurationReport Authoring Extension is required. Review Microsoft Dynamics CRM license options.Deployment Administrators information. Create a forward mailbox.Create a New Organization Describe the Microsoft Dynamics CRM Review the purpose of deployingManage Existing Organizations Edition upgrade options. forwarding rules.Manage Servers Explore why the redeployment of Review options for installing the EmailConfigure Access from the Internet Microsoft Dynamics CRM is required. Router on multiple computers.Update Web Addresses Examine Windows PowerShell for Review troubleshooting tips.View License Information performing deployment commands. Describe the role of Server-SideUpgrade the Microsoft Dynamics CRM Base and Extension Table Merge Synchronization.Edition Upgrade Process Phases Configure Server-Side Synchronization.


Redeploy Microsoft Dynamics CRM Phase 1 – Prepare to Upgrade Test Server-Side Synchronization settings.Import Organizations Phase 2 – Establish the Test Installation RequirementsAdminister the Deployment Using Windows Environment Deployment MethodsPowerShell Phase 3 – Upgrade and Validate the Test Install Microsoft Dynamics CRM forReview the steps to create new Environment Outlookorganizations. Phase 4 – Upgrade and Validate the Configure Microsoft Dynamics CRM forDescribe the management tasks for existing Production Deployment Outlookorganizations. Perform an In-Place Upgrade of Microsoft Configure User Email SettingsDescribe how to add an existing organization Dynamics CRM 2011 Server Install Microsoft Dynamics CRM fordatabase to the deployment. Perform a Migration Using the Same Outlook Using the Command LineReview Microsoft Dynamics CRM Server Instance of SQL Server Using Microsoft Dynamics CRM formanagement tasks. Perform a Migration Using a New Outlook with Offline CapabilityDescribe how to update the Microsoft Instance of SQL Server Install Microsoft Dynamics CRM forDynamics CRM web addresses. Upgrade the Microsoft Dynamics CRM Outlook.Review Microsoft Dynamics CRM license 2011 Email Router Identify the deployment methods forinformation. Plan the Upgrade of Microsoft Dynamics installing Microsoft Dynamics CRM forDescribe the Microsoft Dynamics CRM CRM 2011 for Outlook Outlook.Edition upgrade options. Upgrade Microsoft Dynamics CRM 2011 Install Microsoft Dynamics CRM forExplore why the redeployment of Microsoft for Outlook Outlook.Dynamics CRM is required. Describe the base and extension table Configure Microsoft Dynamics CRM forExamine Windows PowerShell for merge process Outlook to connect to Microsoft Dynamicsperforming deployment commands. Review the high-level phases of an CRM organizations.Base and Extension Table Merge upgrade process. Configure user settings and options relatedUpgrade Process Phases Explain the need for a test environment. to emails.Phase 1 – Prepare to Upgrade Identify the need to validate an upgrade Install Microsoft Dynamics CRM forPhase 2 – Establish the Test Environment of a test environment. Outlook using the command line.Phase 3 – Upgrade and Validate the Test Review the upgrade of the production Review how Microsoft Dynamics CRM forEnvironment deployment. Outlook with offline capability works andPhase 4 – Upgrade and Validate the Describe an in-place upgrade of Microsoft how to configure the offline database.Production Deployment Dynamics CRM. Requirements for Configuring anPerform an In-Place Upgrade of Microsoft Describe a migration upgrade of Internet-Facing DeploymentDynamics CRM 2011 Server Microsoft Dynamics CRM. CertificatesPerform a Migration Using the Same Describe the upgrade of the Microsoft Install Active Directory Federation ServicesInstance of SQL Server Dynamics CRM Email Router. Configure AD FSPerform a Migration Using a New Instance Email Tracking and Correlation Configure Claims-Based Authenticationof SQL Server Mailbox Monitoring Configure an IFDUpgrade the Microsoft Dynamics CRM 2011 Synchronization Methods Describe the requirements for configuringEmail Router Email Address Approval an IFD.Plan the Upgrade of Microsoft Dynamics Overview of the Email Router Review the certificates required for an IFD.CRM 2011 for Outlook Install the Email Router and Rule Identify the steps to install Active DirectoryUpgrade Microsoft Dynamics CRM 2011 for Deployment Wizard Federation Service.Outlook Configure the Email Router Review the Active Directory FederationDescribe the base and extension table Set Up a Forward Mailbox for the Email Service configuration steps.merge process Router Review the steps to configureReview the high-level phases of an upgrade Deploy Inbox Rules claims-based authentication in Microsoftprocess. Install the Email Router on Multiple Dynamics CRM.Explain the need for a test environment. Computers Review the steps to configure an IFD inIdentify the need to validate an upgrade of a Troubleshooting Microsoft Dynamics CRM.test environment. Overview of Server-Side Synchronization Manage System JobsReview the upgrade of the production Configure Server-Side Synchronization Delete Recordsdeployment. Set Up a Forward Mailbox for Server-Side Disaster RecoveryDescribe an in-place upgrade of Microsoft Synchronization Manage SQL DatabasesDynamics CRM. Migrate Email Router Settings TroubleshootingDescribe a migration upgrade of Microsoft Email Integration Service Role Configure TracingDynamics CRM. Test Email Configuration Update Microsoft Dynamics CRMDescribe the upgrade of the Microsoft Synchronize Appointments, Contacts, Manage Data EncryptionDynamics CRM Email Router. and Tasks Best Practices Analyzer (BPA)Email Tracking and Correlation Explain email tracking and correlation. VSS Writer Service for Microsoft DynamicsMailbox Monitoring Discover how mailboxes are monitored. CRMSynchronization Methods Describe the purpose of Microsoft MarketplaceEmail Address Approval Dynamics CRM mailbox records. Examine how to manage system jobs.Overview of the Email Router Examine the email synchronization Show how to delete records using the BulkInstall the Email Router and Rule options. Delete Wizard.Deployment Wizard Review the requirement to approve email Discuss areas to consider for a disasterConfigure the Email Router addresses. recovery plan.Set Up a Forward Mailbox for the Email Explain the role of the Microsoft Describe tasks in Microsoft SQL Server


Router Dynamics CRM Email Router. that can improve performance.Deploy Inbox Rules Install the Microsoft Dynamics CRM Review ways to troubleshoot and diagnoseInstall the Email Router on Multiple Email Router. problems and monitor performance.Computers Review the Email Router configuration Examine how to configure tracing.Troubleshooting options. Describe how to update MicrosoftOverview of Server-Side Synchronization Create a forward mailbox. Dynamics CRM.Configure Server-Side Synchronization Review the purpose of deploying Examine data encryption.Set Up a Forward Mailbox for Server-Side forwarding rules. Describe the Best Practices Analyzer.Synchronization Review options for installing the Email Describe the VSS Writer Service forMigrate Email Router Settings Router on multiple computers. Microsoft Dynamics CRM.Email Integration Service Role Review troubleshooting tips. Examine the Microsoft DynamicsTest Email Configuration Describe the role of Server-Side marketplace.Synchronize Appointments, Contacts, and Synchronization. Network Load BalancingTasks Configure Server-Side Synchronization. Clustering Microsoft SQL ServerExplain email tracking and correlation. Test Server-Side Synchronization Other SQL Server High-AvailabilityDiscover how mailboxes are monitored. settings. SolutionsDescribe the purpose of Microsoft Dynamics Installation Requirements High-Availability Options for OtherCRM mailbox records. Deployment Methods Supporting ComponentsExamine the email synchronization options. Install Microsoft Dynamics CRM forReview the requirement to approve email Outlookaddresses. Configure Microsoft Dynamics CRM for lineExplain the role of the Microsoft Dynamics Outlook On-Premises Licensing ModelCRM Email Router. Configure User Email Settings Online Licensing ModelInstall the Microsoft Dynamics CRM Email Install Microsoft Dynamics CRM for Supporting TechnologiesRouter. Outlook Using the Command Line Microsoft Dynamics CRM ServerReview the Email Router configuration Using Microsoft Dynamics CRM for Accessing Microsoft Dynamics CRMoptions. Outlook with Offline Capability Microsoft Dynamics CRM for OfficeCreate a forward mailbox. Install Microsoft Dynamics CRM for OutlookReview the purpose of deploying forwarding Outlook. Managing Emailsrules. Identify the deployment methods for Microsoft Dynamics CRM ReportingReview options for installing the Email installing Microsoft Dynamics CRM for ExtensionsRouter on multiple computers. Outlook. Microsoft Dynamics CRM Language PacksReview troubleshooting tips. Install Microsoft Dynamics CRM for Planning OverviewDescribe the role of Server-Side Outlook. Describe the licensing model and clientSynchronization. Configure Microsoft Dynamics CRM for access license types.Configure Server-Side Synchronization. Outlook to connect to Microsoft Provide an overview of the supportingTest Server-Side Synchronization settings. Dynamics CRM organizations. technologies.Installation Requirements Configure user settings and options Examine the role of the MicrosoftDeployment Methods related to emails. Dynamics CRM Server in a MicrosoftInstall Microsoft Dynamics CRM for Outlook Install Microsoft Dynamics CRM for Dynamics CRM deployment.Configure Microsoft Dynamics CRM for Outlook using the command line. Describe the ways to access MicrosoftOutlook Review how Microsoft Dynamics CRM for Dynamics CRM.Configure User Email Settings Outlook with offline capability works and Identify the differences between the twoInstall Microsoft Dynamics CRM for Outlook how to configure the offline database. modes of Microsoft Dynamics CRM forUsing the Command Line Requirements for Configuring an Office Outlook.Using Microsoft Dynamics CRM for Outlook Internet-Facing Deployment Review the options for managing emails.with Offline Capability Certificates Review the role of Microsoft DynamicsInstall Microsoft Dynamics CRM for Outlook. Install Active Directory Federation CRM Reporting Extensions.Identify the deployment methods for Services Review the role of Microsoft Dynamicsinstalling Microsoft Dynamics CRM for Configure AD FS CRM Language Packs.Outlook. Configure Claims-Based Authentication Microsoft SQL Server RequirementsInstall Microsoft Dynamics CRM for Outlook. Configure an IFD Active Directory RequirementsConfigure Microsoft Dynamics CRM for Describe the requirements for configuring Components Installed During Server SetupOutlook to connect to Microsoft Dynamics an IFD. Microsoft Dynamics CRM WebsiteCRM organizations. Review the certificates required for an Required Installation Rights for MicrosoftConfigure user settings and options related IFD. Dynamics CRM Serverto emails. Identify the steps to install Active Supported Server TopologiesInstall Microsoft Dynamics CRM for Outlook Directory Federation Service. Install Microsoft Dynamics CRM Serverusing the command line. Review the Active Directory Federation Installation TroubleshootingReview how Microsoft Dynamics CRM for Service configuration steps. Post-Installation TasksOutlook with offline capability works and how Review the steps to configure Install Microsoft Dynamics CRM Using theto configure the offline database. claims-based authentication in Microsoft Command LineRequirements for Configuring an Dynamics CRM. Deploy Microsoft Dynamics CRM OnlineInternet-Facing Deployment Review the steps to configure an IFD in Describe the hardware and softwareCertificates Microsoft Dynamics CRM. requirements for the Microsoft SQL Server.Install Active Directory Federation Services Manage System Jobs Identify the components that are installed


Configure AD FS Delete Records during Microsoft Dynamics CRM ServerConfigure Claims-Based Authentication Disaster Recovery Setup.Configure an IFD Manage SQL Databases Review the options for creating theDescribe the requirements for configuring an Troubleshooting Microsoft Dynamics CRM Server website.IFD. Configure Tracing Review the rights required to installReview the certificates required for an IFD. Update Microsoft Dynamics CRM Microsoft Dynamics CRM Server.Identify the steps to install Active Directory Manage Data Encryption Install Microsoft Dynamics CRM Server.Federation Service. Best Practices Analyzer (BPA) Review installation troubleshooting andReview the Active Directory Federation VSS Writer Service for Microsoft identify known issues.Service configuration steps. Dynamics CRM Identify the tasks and configurationReview the steps to configure claims-based Marketplace settings that are completed after theauthentication in Microsoft Dynamics CRM. Examine how to manage system jobs. installation of Microsoft Dynamics CRMReview the steps to configure an IFD in Show how to delete records using the Server.Microsoft Dynamics CRM. Bulk Delete Wizard. Describe how to install Microsoft DynamicsManage System Jobs Discuss areas to consider for a disaster CRM using the command line.Delete Records recovery plan. Describe how sample data can be addedDisaster Recovery Describe tasks in Microsoft SQL Server to a Microsoft Dynamics CRMManage SQL Databases that can improve performance. implementation.Troubleshooting Review ways to troubleshoot and Microsoft Dynamics CRM ReportingConfigure Tracing diagnose problems and monitor ExtensionsUpdate Microsoft Dynamics CRM performance. Requirements for Microsoft DynamicsManage Data Encryption Examine how to configure tracing. CRM Reporting ExtensionsBest Practices Analyzer (BPA) Describe how to update Microsoft Microsoft Dynamics CRM Report AuthoringVSS Writer Service for Microsoft Dynamics Dynamics CRM. ExtensionCRM Examine data encryption. Install Microsoft Dynamics CRM ReportingMarketplace Describe the Best Practices Analyzer. ExtensionsExamine how to manage system jobs. Describe the VSS Writer Service for Review when Microsoft Dynamics CRMShow how to delete records using the Bulk Microsoft Dynamics CRM. Reporting Extensions is required.Delete Wizard. Examine the Microsoft Dynamics Identify the requirements for installingDiscuss areas to consider for a disaster marketplace. Microsoft Dynamic CRM Reportingrecovery plan. Network Load Balancing Extensions.Describe tasks in Microsoft SQL Server that Clustering Microsoft SQL Server Review when Microsoft Dynamics CRMcan improve performance. Other SQL Server High-Availability Report Authoring Extension is required.Review ways to troubleshoot and diagnose Solutions Deployment Administratorsproblems and monitor performance. High-Availability Options for Other Create a New OrganizationExamine how to configure tracing. Supporting Components Manage Existing OrganizationsDescribe how to update Microsoft Dynamics Manage ServersCRM. Configure Access from the InternetExamine data encryption. line Update Web AddressesDescribe the Best Practices Analyzer. On-Premises Licensing Model View License InformationDescribe the VSS Writer Service for Online Licensing Model Upgrade the Microsoft Dynamics CRMMicrosoft Dynamics CRM. Supporting Technologies EditionExamine the Microsoft Dynamics Microsoft Dynamics CRM Server Redeploy Microsoft Dynamics CRMmarketplace. Accessing Microsoft Dynamics CRM Import OrganizationsNetwork Load Balancing Microsoft Dynamics CRM for Office Administer the Deployment UsingClustering Microsoft SQL Server Outlook Windows PowerShellOther SQL Server High-Availability Solutions Managing Emails Review the steps to create newHigh-Availability Options for Other Microsoft Dynamics CRM Reporting organizations.Supporting Components Extensions Describe the management tasks for

Microsoft Dynamics CRM Language existing organizations.Packs Describe how to add an existing

line Planning Overview organization database to the deployment.On-Premises Licensing Model Describe the licensing model and client Review Microsoft Dynamics CRM ServerOnline Licensing Model access license types. management tasks.Supporting Technologies Provide an overview of the supporting Describe how to update the MicrosoftMicrosoft Dynamics CRM Server technologies. Dynamics CRM web addresses.Accessing Microsoft Dynamics CRM Examine the role of the Microsoft Review Microsoft Dynamics CRM licenseMicrosoft Dynamics CRM for Office Outlook Dynamics CRM Server in a Microsoft information.Managing Emails Dynamics CRM deployment. Describe the Microsoft Dynamics CRMMicrosoft Dynamics CRM Reporting Describe the ways to access Microsoft Edition upgrade options.Extensions Dynamics CRM. Explore why the redeployment of MicrosoftMicrosoft Dynamics CRM Language Packs Identify the differences between the two Dynamics CRM is required.Planning Overview modes of Microsoft Dynamics CRM for Examine Windows PowerShell forDescribe the licensing model and client Office Outlook. performing deployment commands.access license types. Review the options for managing emails. Base and Extension Table MergeProvide an overview of the supporting Review the role of Microsoft Dynamics Upgrade Process Phases


technologies. CRM Reporting Extensions. Phase 1 – Prepare to UpgradeExamine the role of the Microsoft Dynamics Review the role of Microsoft Dynamics Phase 2 – Establish the Test EnvironmentCRM Server in a Microsoft Dynamics CRM CRM Language Packs. Phase 3 – Upgrade and Validate the Testdeployment. Microsoft SQL Server Requirements EnvironmentDescribe the ways to access Microsoft Active Directory Requirements Phase 4 – Upgrade and Validate theDynamics CRM. Components Installed During Server Production DeploymentIdentify the differences between the two Setup Perform an In-Place Upgrade of Microsoftmodes of Microsoft Dynamics CRM for Microsoft Dynamics CRM Website Dynamics CRM 2011 ServerOffice Outlook. Required Installation Rights for Microsoft Perform a Migration Using the SameReview the options for managing emails. Dynamics CRM Server Instance of SQL ServerReview the role of Microsoft Dynamics CRM Supported Server Topologies Perform a Migration Using a New InstanceReporting Extensions. Install Microsoft Dynamics CRM Server of SQL ServerReview the role of Microsoft Dynamics CRM Installation Troubleshooting Upgrade the Microsoft Dynamics CRMLanguage Packs. Post-Installation Tasks 2011 Email RouterMicrosoft SQL Server Requirements Install Microsoft Dynamics CRM Using Plan the Upgrade of Microsoft DynamicsActive Directory Requirements the Command Line CRM 2011 for OutlookComponents Installed During Server Setup Deploy Microsoft Dynamics CRM Online Upgrade Microsoft Dynamics CRM 2011Microsoft Dynamics CRM Website Describe the hardware and software for OutlookRequired Installation Rights for Microsoft requirements for the Microsoft SQL Describe the base and extension tableDynamics CRM Server Server. merge processSupported Server Topologies Identify the components that are installed Review the high-level phases of anInstall Microsoft Dynamics CRM Server during Microsoft Dynamics CRM Server upgrade process.Installation Troubleshooting Setup. Explain the need for a test environment.Post-Installation Tasks Review the options for creating the Identify the need to validate an upgrade ofInstall Microsoft Dynamics CRM Using the Microsoft Dynamics CRM Server website. a test environment.Command Line Review the rights required to install Review the upgrade of the productionDeploy Microsoft Dynamics CRM Online Microsoft Dynamics CRM Server. deployment.Describe the hardware and software Install Microsoft Dynamics CRM Server. Describe an in-place upgrade of Microsoftrequirements for the Microsoft SQL Server. Review installation troubleshooting and Dynamics CRM.Identify the components that are installed identify known issues. Describe a migration upgrade of Microsoftduring Microsoft Dynamics CRM Server Identify the tasks and configuration Dynamics CRM.Setup. settings that are completed after the Describe the upgrade of the MicrosoftReview the options for creating the Microsoft installation of Microsoft Dynamics CRM Dynamics CRM Email Router.Dynamics CRM Server website. Server. Email Tracking and CorrelationReview the rights required to install Describe how to install Microsoft Mailbox MonitoringMicrosoft Dynamics CRM Server. Dynamics CRM using the command line. Synchronization MethodsInstall Microsoft Dynamics CRM Server. Describe how sample data can be added Email Address ApprovalReview installation troubleshooting and to a Microsoft Dynamics CRM Overview of the Email Routeridentify known issues. implementation. Install the Email Router and RuleIdentify the tasks and configuration settings Microsoft Dynamics CRM Reporting Deployment Wizardthat are completed after the installation of Extensions Configure the Email RouterMicrosoft Dynamics CRM Server. Requirements for Microsoft Dynamics Set Up a Forward Mailbox for the EmailDescribe how to install Microsoft Dynamics CRM Reporting Extensions RouterCRM using the command line. Microsoft Dynamics CRM Report Deploy Inbox RulesDescribe how sample data can be added to Authoring Extension Install the Email Router on Multiplea Microsoft Dynamics CRM implementation. Install Microsoft Dynamics CRM ComputersMicrosoft Dynamics CRM Reporting Reporting Extensions TroubleshootingExtensions Review when Microsoft Dynamics CRM Overview of Server-Side SynchronizationRequirements for Microsoft Dynamics CRM Reporting Extensions is required. Configure Server-Side SynchronizationReporting Extensions Identify the requirements for installing Set Up a Forward Mailbox for Server-SideMicrosoft Dynamics CRM Report Authoring Microsoft Dynamic CRM Reporting SynchronizationExtension Extensions. Migrate Email Router SettingsInstall Microsoft Dynamics CRM Reporting Review when Microsoft Dynamics CRM Email Integration Service RoleExtensions Report Authoring Extension is required. Test Email ConfigurationReview when Microsoft Dynamics CRM Deployment Administrators Synchronize Appointments, Contacts, andReporting Extensions is required. Create a New Organization TasksIdentify the requirements for installing Manage Existing Organizations Explain email tracking and correlation.Microsoft Dynamic CRM Reporting Manage Servers Discover how mailboxes are monitored.Extensions. Configure Access from the Internet Describe the purpose of MicrosoftReview when Microsoft Dynamics CRM Update Web Addresses Dynamics CRM mailbox records.Report Authoring Extension is required. View License Information Examine the email synchronizationDeployment Administrators Upgrade the Microsoft Dynamics CRM options.Create a New Organization Edition Review the requirement to approve emailManage Existing Organizations Redeploy Microsoft Dynamics CRM addresses.Manage Servers Import Organizations Explain the role of the Microsoft DynamicsConfigure Access from the Internet Administer the Deployment Using CRM Email Router.


Update Web Addresses Windows PowerShell Install the Microsoft Dynamics CRM EmailView License Information Review the steps to create new Router.Upgrade the Microsoft Dynamics CRM organizations. Review the Email Router configurationEdition Describe the management tasks for options.Redeploy Microsoft Dynamics CRM existing organizations. Create a forward mailbox.Import Organizations Describe how to add an existing Review the purpose of deployingAdminister the Deployment Using Windows organization database to the deployment. forwarding rules.PowerShell Review Microsoft Dynamics CRM Server Review options for installing the EmailReview the steps to create new management tasks. Router on multiple computers.organizations. Describe how to update the Microsoft Review troubleshooting tips.Describe the management tasks for existing Dynamics CRM web addresses. Describe the role of Server-Sideorganizations. Review Microsoft Dynamics CRM license Synchronization.Describe how to add an existing organization information. Configure Server-Side Synchronization.database to the deployment. Describe the Microsoft Dynamics CRM Test Server-Side Synchronization settings.Review Microsoft Dynamics CRM Server Edition upgrade options. Installation Requirementsmanagement tasks. Explore why the redeployment of Deployment MethodsDescribe how to update the Microsoft Microsoft Dynamics CRM is required. Install Microsoft Dynamics CRM forDynamics CRM web addresses. Examine Windows PowerShell for OutlookReview Microsoft Dynamics CRM license performing deployment commands. Configure Microsoft Dynamics CRM forinformation. Base and Extension Table Merge OutlookDescribe the Microsoft Dynamics CRM Upgrade Process Phases Configure User Email SettingsEdition upgrade options. Phase 1 – Prepare to Upgrade Install Microsoft Dynamics CRM forExplore why the redeployment of Microsoft Phase 2 – Establish the Test Outlook Using the Command LineDynamics CRM is required. Environment Using Microsoft Dynamics CRM forExamine Windows PowerShell for Phase 3 – Upgrade and Validate the Test Outlook with Offline Capabilityperforming deployment commands. Environment Install Microsoft Dynamics CRM forBase and Extension Table Merge Phase 4 – Upgrade and Validate the Outlook.Upgrade Process Phases Production Deployment Identify the deployment methods forPhase 1 – Prepare to Upgrade Perform an In-Place Upgrade of Microsoft installing Microsoft Dynamics CRM forPhase 2 – Establish the Test Environment Dynamics CRM 2011 Server Outlook.Phase 3 – Upgrade and Validate the Test Perform a Migration Using the Same Install Microsoft Dynamics CRM forEnvironment Instance of SQL Server Outlook.Phase 4 – Upgrade and Validate the Perform a Migration Using a New Configure Microsoft Dynamics CRM forProduction Deployment Instance of SQL Server Outlook to connect to Microsoft DynamicsPerform an In-Place Upgrade of Microsoft Upgrade the Microsoft Dynamics CRM CRM organizations.Dynamics CRM 2011 Server 2011 Email Router Configure user settings and options relatedPerform a Migration Using the Same Plan the Upgrade of Microsoft Dynamics to emails.Instance of SQL Server CRM 2011 for Outlook Install Microsoft Dynamics CRM forPerform a Migration Using a New Instance Upgrade Microsoft Dynamics CRM 2011 Outlook using the command line.of SQL Server for Outlook Review how Microsoft Dynamics CRM forUpgrade the Microsoft Dynamics CRM 2011 Describe the base and extension table Outlook with offline capability works andEmail Router merge process how to configure the offline database.Plan the Upgrade of Microsoft Dynamics Review the high-level phases of an Requirements for Configuring anCRM 2011 for Outlook upgrade process. Internet-Facing DeploymentUpgrade Microsoft Dynamics CRM 2011 for Explain the need for a test environment. CertificatesOutlook Identify the need to validate an upgrade Install Active Directory Federation ServicesDescribe the base and extension table of a test environment. Configure AD FSmerge process Review the upgrade of the production Configure Claims-Based AuthenticationReview the high-level phases of an upgrade deployment. Configure an IFDprocess. Describe an in-place upgrade of Microsoft Describe the requirements for configuringExplain the need for a test environment. Dynamics CRM. an IFD.Identify the need to validate an upgrade of a Describe a migration upgrade of Review the certificates required for an IFD.test environment. Microsoft Dynamics CRM. Identify the steps to install Active DirectoryReview the upgrade of the production Describe the upgrade of the Microsoft Federation Service.deployment. Dynamics CRM Email Router. Review the Active Directory FederationDescribe an in-place upgrade of Microsoft Email Tracking and Correlation Service configuration steps.Dynamics CRM. Mailbox Monitoring Review the steps to configureDescribe a migration upgrade of Microsoft Synchronization Methods claims-based authentication in MicrosoftDynamics CRM. Email Address Approval Dynamics CRM.Describe the upgrade of the Microsoft Overview of the Email Router Review the steps to configure an IFD inDynamics CRM Email Router. Install the Email Router and Rule Microsoft Dynamics CRM.Email Tracking and Correlation Deployment Wizard Manage System JobsMailbox Monitoring Configure the Email Router Delete RecordsSynchronization Methods Set Up a Forward Mailbox for the Email Disaster RecoveryEmail Address Approval Router Manage SQL DatabasesOverview of the Email Router Deploy Inbox Rules Troubleshooting


Install the Email Router and Rule Install the Email Router on Multiple Configure TracingDeployment Wizard Computers Update Microsoft Dynamics CRMConfigure the Email Router Troubleshooting Manage Data EncryptionSet Up a Forward Mailbox for the Email Overview of Server-Side Synchronization Best Practices Analyzer (BPA)Router Configure Server-Side Synchronization VSS Writer Service for Microsoft DynamicsDeploy Inbox Rules Set Up a Forward Mailbox for Server-Side CRMInstall the Email Router on Multiple Synchronization MarketplaceComputers Migrate Email Router Settings Examine how to manage system jobs.Troubleshooting Email Integration Service Role Show how to delete records using the BulkOverview of Server-Side Synchronization Test Email Configuration Delete Wizard.Configure Server-Side Synchronization Synchronize Appointments, Contacts, Discuss areas to consider for a disasterSet Up a Forward Mailbox for Server-Side and Tasks recovery plan.Synchronization Explain email tracking and correlation. Describe tasks in Microsoft SQL ServerMigrate Email Router Settings Discover how mailboxes are monitored. that can improve performance.Email Integration Service Role Describe the purpose of Microsoft Review ways to troubleshoot and diagnoseTest Email Configuration Dynamics CRM mailbox records. problems and monitor performance.Synchronize Appointments, Contacts, and Examine the email synchronization Examine how to configure tracing.Tasks options. Describe how to update MicrosoftExplain email tracking and correlation. Review the requirement to approve email Dynamics CRM.Discover how mailboxes are monitored. addresses. Examine data encryption.Describe the purpose of Microsoft Dynamics Explain the role of the Microsoft Describe the Best Practices Analyzer.CRM mailbox records. Dynamics CRM Email Router. Describe the VSS Writer Service forExamine the email synchronization options. Install the Microsoft Dynamics CRM Microsoft Dynamics CRM.Review the requirement to approve email Email Router. Examine the Microsoft Dynamicsaddresses. Review the Email Router configuration marketplace.Explain the role of the Microsoft Dynamics options. Network Load BalancingCRM Email Router. Create a forward mailbox. Clustering Microsoft SQL ServerInstall the Microsoft Dynamics CRM Email Review the purpose of deploying Other SQL Server High-AvailabilityRouter. forwarding rules. SolutionsReview the Email Router configuration Review options for installing the Email High-Availability Options for Otheroptions. Router on multiple computers. Supporting ComponentsCreate a forward mailbox. Review troubleshooting tips.Review the purpose of deploying forwarding Describe the role of Server-Side Module 10: High-Availability Optionsrules. Synchronization. lineReview options for installing the Email Configure Server-Side Synchronization.Router on multiple computers. Test Server-Side Synchronization This module provides a high-level overview ofReview troubleshooting tips. settings. the high-availability options.Describe the role of Server-Side Installation Requirements lineSynchronization. Deployment MethodsConfigure Server-Side Synchronization. Install Microsoft Dynamics CRM for LessonsTest Server-Side Synchronization settings. Outlook lineInstallation Requirements Configure Microsoft Dynamics CRM for Microsoft Dynamics CRM ServerDeployment Methods Outlook RequirementsInstall Microsoft Dynamics CRM for Outlook Configure User Email Settings Microsoft Dynamics CRM ReportingConfigure Microsoft Dynamics CRM for Install Microsoft Dynamics CRM for OverviewOutlook Outlook Using the Command Line Deployment ManagerConfigure User Email Settings Using Microsoft Dynamics CRM for Upgrade ConsiderationsInstall Microsoft Dynamics CRM for Outlook Outlook with Offline Capability Microsoft Dynamics CRM for OutlookUsing the Command Line Install Microsoft Dynamics CRM for OverviewUsing Microsoft Dynamics CRM for Outlook Outlook. Overview of Claims-Based Authenticationwith Offline Capability Identify the deployment methods for Service AccountsInstall Microsoft Dynamics CRM for Outlook. installing Microsoft Dynamics CRM for Install Microsoft Dynamics CRM Server onIdentify the deployment methods for Outlook. Multiple Computersinstalling Microsoft Dynamics CRM for Install Microsoft Dynamics CRM forOutlook. Outlook.Install Microsoft Dynamics CRM for Outlook. Configure Microsoft Dynamics CRM for lineConfigure Microsoft Dynamics CRM for Outlook to connect to Microsoft On-Premises Licensing ModelOutlook to connect to Microsoft Dynamics Dynamics CRM organizations. Online Licensing ModelCRM organizations. Configure user settings and options Supporting TechnologiesConfigure user settings and options related related to emails. Microsoft Dynamics CRM Serverto emails. Install Microsoft Dynamics CRM for Accessing Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook Outlook using the command line. Microsoft Dynamics CRM for Officeusing the command line. Review how Microsoft Dynamics CRM for OutlookReview how Microsoft Dynamics CRM for Outlook with offline capability works and Managing EmailsOutlook with offline capability works and how how to configure the offline database. Microsoft Dynamics CRM Reportingto configure the offline database. Requirements for Configuring an Extensions


Requirements for Configuring an Internet-Facing Deployment Microsoft Dynamics CRM Language PacksInternet-Facing Deployment Certificates Planning OverviewCertificates Install Active Directory Federation Describe the licensing model and clientInstall Active Directory Federation Services Services access license types.Configure AD FS Configure AD FS Provide an overview of the supportingConfigure Claims-Based Authentication Configure Claims-Based Authentication technologies.Configure an IFD Configure an IFD Examine the role of the MicrosoftDescribe the requirements for configuring an Describe the requirements for configuring Dynamics CRM Server in a MicrosoftIFD. an IFD. Dynamics CRM deployment.Review the certificates required for an IFD. Review the certificates required for an Describe the ways to access MicrosoftIdentify the steps to install Active Directory IFD. Dynamics CRM.Federation Service. Identify the steps to install Active Identify the differences between the twoReview the Active Directory Federation Directory Federation Service. modes of Microsoft Dynamics CRM forService configuration steps. Review the Active Directory Federation Office Outlook.Review the steps to configure claims-based Service configuration steps. Review the options for managing emails.authentication in Microsoft Dynamics CRM. Review the steps to configure Review the role of Microsoft DynamicsReview the steps to configure an IFD in claims-based authentication in Microsoft CRM Reporting Extensions.Microsoft Dynamics CRM. Dynamics CRM. Review the role of Microsoft DynamicsManage System Jobs Review the steps to configure an IFD in CRM Language Packs.Delete Records Microsoft Dynamics CRM. Microsoft SQL Server RequirementsDisaster Recovery Manage System Jobs Active Directory RequirementsManage SQL Databases Delete Records Components Installed During Server SetupTroubleshooting Disaster Recovery Microsoft Dynamics CRM WebsiteConfigure Tracing Manage SQL Databases Required Installation Rights for MicrosoftUpdate Microsoft Dynamics CRM Troubleshooting Dynamics CRM ServerManage Data Encryption Configure Tracing Supported Server TopologiesBest Practices Analyzer (BPA) Update Microsoft Dynamics CRM Install Microsoft Dynamics CRM ServerVSS Writer Service for Microsoft Dynamics Manage Data Encryption Installation TroubleshootingCRM Best Practices Analyzer (BPA) Post-Installation TasksMarketplace VSS Writer Service for Microsoft Install Microsoft Dynamics CRM Using theExamine how to manage system jobs. Dynamics CRM Command LineShow how to delete records using the Bulk Marketplace Deploy Microsoft Dynamics CRM OnlineDelete Wizard. Examine how to manage system jobs. Describe the hardware and softwareDiscuss areas to consider for a disaster Show how to delete records using the requirements for the Microsoft SQL Server.recovery plan. Bulk Delete Wizard. Identify the components that are installedDescribe tasks in Microsoft SQL Server that Discuss areas to consider for a disaster during Microsoft Dynamics CRM Servercan improve performance. recovery plan. Setup.Review ways to troubleshoot and diagnose Describe tasks in Microsoft SQL Server Review the options for creating theproblems and monitor performance. that can improve performance. Microsoft Dynamics CRM Server website.Examine how to configure tracing. Review ways to troubleshoot and Review the rights required to installDescribe how to update Microsoft Dynamics diagnose problems and monitor Microsoft Dynamics CRM Server.CRM. performance. Install Microsoft Dynamics CRM Server.Examine data encryption. Examine how to configure tracing. Review installation troubleshooting andDescribe the Best Practices Analyzer. Describe how to update Microsoft identify known issues.Describe the VSS Writer Service for Dynamics CRM. Identify the tasks and configurationMicrosoft Dynamics CRM. Examine data encryption. settings that are completed after theExamine the Microsoft Dynamics Describe the Best Practices Analyzer. installation of Microsoft Dynamics CRMmarketplace. Describe the VSS Writer Service for Server.Network Load Balancing Microsoft Dynamics CRM. Describe how to install Microsoft DynamicsClustering Microsoft SQL Server Examine the Microsoft Dynamics CRM using the command line.Other SQL Server High-Availability Solutions marketplace. Describe how sample data can be addedHigh-Availability Options for Other Network Load Balancing to a Microsoft Dynamics CRMSupporting Components Clustering Microsoft SQL Server implementation.

Other SQL Server High-Availability Microsoft Dynamics CRM ReportingSolutions Extensions

line High-Availability Options for Other Requirements for Microsoft DynamicsOn-Premises Licensing Model Supporting Components CRM Reporting ExtensionsOnline Licensing Model Microsoft Dynamics CRM Report AuthoringSupporting Technologies ExtensionMicrosoft Dynamics CRM Server line Install Microsoft Dynamics CRM ReportingAccessing Microsoft Dynamics CRM On-Premises Licensing Model ExtensionsMicrosoft Dynamics CRM for Office Outlook Online Licensing Model Review when Microsoft Dynamics CRMManaging Emails Supporting Technologies Reporting Extensions is required.Microsoft Dynamics CRM Reporting Microsoft Dynamics CRM Server Identify the requirements for installingExtensions Accessing Microsoft Dynamics CRM Microsoft Dynamic CRM ReportingMicrosoft Dynamics CRM Language Packs Microsoft Dynamics CRM for Office Extensions.


Planning Overview Outlook Review when Microsoft Dynamics CRMDescribe the licensing model and client Managing Emails Report Authoring Extension is required.access license types. Microsoft Dynamics CRM Reporting Deployment AdministratorsProvide an overview of the supporting Extensions Create a New Organizationtechnologies. Microsoft Dynamics CRM Language Manage Existing OrganizationsExamine the role of the Microsoft Dynamics Packs Manage ServersCRM Server in a Microsoft Dynamics CRM Planning Overview Configure Access from the Internetdeployment. Describe the licensing model and client Update Web AddressesDescribe the ways to access Microsoft access license types. View License InformationDynamics CRM. Provide an overview of the supporting Upgrade the Microsoft Dynamics CRMIdentify the differences between the two technologies. Editionmodes of Microsoft Dynamics CRM for Examine the role of the Microsoft Redeploy Microsoft Dynamics CRMOffice Outlook. Dynamics CRM Server in a Microsoft Import OrganizationsReview the options for managing emails. Dynamics CRM deployment. Administer the Deployment UsingReview the role of Microsoft Dynamics CRM Describe the ways to access Microsoft Windows PowerShellReporting Extensions. Dynamics CRM. Review the steps to create newReview the role of Microsoft Dynamics CRM Identify the differences between the two organizations.Language Packs. modes of Microsoft Dynamics CRM for Describe the management tasks forMicrosoft SQL Server Requirements Office Outlook. existing organizations.Active Directory Requirements Review the options for managing emails. Describe how to add an existingComponents Installed During Server Setup Review the role of Microsoft Dynamics organization database to the deployment.Microsoft Dynamics CRM Website CRM Reporting Extensions. Review Microsoft Dynamics CRM ServerRequired Installation Rights for Microsoft Review the role of Microsoft Dynamics management tasks.Dynamics CRM Server CRM Language Packs. Describe how to update the MicrosoftSupported Server Topologies Microsoft SQL Server Requirements Dynamics CRM web addresses.Install Microsoft Dynamics CRM Server Active Directory Requirements Review Microsoft Dynamics CRM licenseInstallation Troubleshooting Components Installed During Server information.Post-Installation Tasks Setup Describe the Microsoft Dynamics CRMInstall Microsoft Dynamics CRM Using the Microsoft Dynamics CRM Website Edition upgrade options.Command Line Required Installation Rights for Microsoft Explore why the redeployment of MicrosoftDeploy Microsoft Dynamics CRM Online Dynamics CRM Server Dynamics CRM is required.Describe the hardware and software Supported Server Topologies Examine Windows PowerShell forrequirements for the Microsoft SQL Server. Install Microsoft Dynamics CRM Server performing deployment commands.Identify the components that are installed Installation Troubleshooting Base and Extension Table Mergeduring Microsoft Dynamics CRM Server Post-Installation Tasks Upgrade Process PhasesSetup. Install Microsoft Dynamics CRM Using Phase 1 – Prepare to UpgradeReview the options for creating the Microsoft the Command Line Phase 2 – Establish the Test EnvironmentDynamics CRM Server website. Deploy Microsoft Dynamics CRM Online Phase 3 – Upgrade and Validate the TestReview the rights required to install Describe the hardware and software EnvironmentMicrosoft Dynamics CRM Server. requirements for the Microsoft SQL Phase 4 – Upgrade and Validate theInstall Microsoft Dynamics CRM Server. Server. Production DeploymentReview installation troubleshooting and Identify the components that are installed Perform an In-Place Upgrade of Microsoftidentify known issues. during Microsoft Dynamics CRM Server Dynamics CRM 2011 ServerIdentify the tasks and configuration settings Setup. Perform a Migration Using the Samethat are completed after the installation of Review the options for creating the Instance of SQL ServerMicrosoft Dynamics CRM Server. Microsoft Dynamics CRM Server website. Perform a Migration Using a New InstanceDescribe how to install Microsoft Dynamics Review the rights required to install of SQL ServerCRM using the command line. Microsoft Dynamics CRM Server. Upgrade the Microsoft Dynamics CRMDescribe how sample data can be added to Install Microsoft Dynamics CRM Server. 2011 Email Routera Microsoft Dynamics CRM implementation. Review installation troubleshooting and Plan the Upgrade of Microsoft DynamicsMicrosoft Dynamics CRM Reporting identify known issues. CRM 2011 for OutlookExtensions Identify the tasks and configuration Upgrade Microsoft Dynamics CRM 2011Requirements for Microsoft Dynamics CRM settings that are completed after the for OutlookReporting Extensions installation of Microsoft Dynamics CRM Describe the base and extension tableMicrosoft Dynamics CRM Report Authoring Server. merge processExtension Describe how to install Microsoft Review the high-level phases of anInstall Microsoft Dynamics CRM Reporting Dynamics CRM using the command line. upgrade process.Extensions Describe how sample data can be added Explain the need for a test environment.Review when Microsoft Dynamics CRM to a Microsoft Dynamics CRM Identify the need to validate an upgrade ofReporting Extensions is required. implementation. a test environment.Identify the requirements for installing Microsoft Dynamics CRM Reporting Review the upgrade of the productionMicrosoft Dynamic CRM Reporting Extensions deployment.Extensions. Requirements for Microsoft Dynamics Describe an in-place upgrade of MicrosoftReview when Microsoft Dynamics CRM CRM Reporting Extensions Dynamics CRM.Report Authoring Extension is required. Microsoft Dynamics CRM Report Describe a migration upgrade of MicrosoftDeployment Administrators Authoring Extension Dynamics CRM.


Create a New Organization Install Microsoft Dynamics CRM Describe the upgrade of the MicrosoftManage Existing Organizations Reporting Extensions Dynamics CRM Email Router.Manage Servers Review when Microsoft Dynamics CRM Email Tracking and CorrelationConfigure Access from the Internet Reporting Extensions is required. Mailbox MonitoringUpdate Web Addresses Identify the requirements for installing Synchronization MethodsView License Information Microsoft Dynamic CRM Reporting Email Address ApprovalUpgrade the Microsoft Dynamics CRM Extensions. Overview of the Email RouterEdition Review when Microsoft Dynamics CRM Install the Email Router and RuleRedeploy Microsoft Dynamics CRM Report Authoring Extension is required. Deployment WizardImport Organizations Deployment Administrators Configure the Email RouterAdminister the Deployment Using Windows Create a New Organization Set Up a Forward Mailbox for the EmailPowerShell Manage Existing Organizations RouterReview the steps to create new Manage Servers Deploy Inbox Rulesorganizations. Configure Access from the Internet Install the Email Router on MultipleDescribe the management tasks for existing Update Web Addresses Computersorganizations. View License Information TroubleshootingDescribe how to add an existing organization Upgrade the Microsoft Dynamics CRM Overview of Server-Side Synchronizationdatabase to the deployment. Edition Configure Server-Side SynchronizationReview Microsoft Dynamics CRM Server Redeploy Microsoft Dynamics CRM Set Up a Forward Mailbox for Server-Sidemanagement tasks. Import Organizations SynchronizationDescribe how to update the Microsoft Administer the Deployment Using Migrate Email Router SettingsDynamics CRM web addresses. Windows PowerShell Email Integration Service RoleReview Microsoft Dynamics CRM license Review the steps to create new Test Email Configurationinformation. organizations. Synchronize Appointments, Contacts, andDescribe the Microsoft Dynamics CRM Describe the management tasks for TasksEdition upgrade options. existing organizations. Explain email tracking and correlation.Explore why the redeployment of Microsoft Describe how to add an existing Discover how mailboxes are monitored.Dynamics CRM is required. organization database to the deployment. Describe the purpose of MicrosoftExamine Windows PowerShell for Review Microsoft Dynamics CRM Server Dynamics CRM mailbox records.performing deployment commands. management tasks. Examine the email synchronizationBase and Extension Table Merge Describe how to update the Microsoft options.Upgrade Process Phases Dynamics CRM web addresses. Review the requirement to approve emailPhase 1 – Prepare to Upgrade Review Microsoft Dynamics CRM license addresses.Phase 2 – Establish the Test Environment information. Explain the role of the Microsoft DynamicsPhase 3 – Upgrade and Validate the Test Describe the Microsoft Dynamics CRM CRM Email Router.Environment Edition upgrade options. Install the Microsoft Dynamics CRM EmailPhase 4 – Upgrade and Validate the Explore why the redeployment of Router.Production Deployment Microsoft Dynamics CRM is required. Review the Email Router configurationPerform an In-Place Upgrade of Microsoft Examine Windows PowerShell for options.Dynamics CRM 2011 Server performing deployment commands. Create a forward mailbox.Perform a Migration Using the Same Base and Extension Table Merge Review the purpose of deployingInstance of SQL Server Upgrade Process Phases forwarding rules.Perform a Migration Using a New Instance Phase 1 – Prepare to Upgrade Review options for installing the Emailof SQL Server Phase 2 – Establish the Test Router on multiple computers.Upgrade the Microsoft Dynamics CRM 2011 Environment Review troubleshooting tips.Email Router Phase 3 – Upgrade and Validate the Test Describe the role of Server-SidePlan the Upgrade of Microsoft Dynamics Environment Synchronization.CRM 2011 for Outlook Phase 4 – Upgrade and Validate the Configure Server-Side Synchronization.Upgrade Microsoft Dynamics CRM 2011 for Production Deployment Test Server-Side Synchronization settings.Outlook Perform an In-Place Upgrade of Microsoft Installation RequirementsDescribe the base and extension table Dynamics CRM 2011 Server Deployment Methodsmerge process Perform a Migration Using the Same Install Microsoft Dynamics CRM forReview the high-level phases of an upgrade Instance of SQL Server Outlookprocess. Perform a Migration Using a New Configure Microsoft Dynamics CRM forExplain the need for a test environment. Instance of SQL Server OutlookIdentify the need to validate an upgrade of a Upgrade the Microsoft Dynamics CRM Configure User Email Settingstest environment. 2011 Email Router Install Microsoft Dynamics CRM forReview the upgrade of the production Plan the Upgrade of Microsoft Dynamics Outlook Using the Command Linedeployment. CRM 2011 for Outlook Using Microsoft Dynamics CRM forDescribe an in-place upgrade of Microsoft Upgrade Microsoft Dynamics CRM 2011 Outlook with Offline CapabilityDynamics CRM. for Outlook Install Microsoft Dynamics CRM forDescribe a migration upgrade of Microsoft Describe the base and extension table Outlook.Dynamics CRM. merge process Identify the deployment methods forDescribe the upgrade of the Microsoft Review the high-level phases of an installing Microsoft Dynamics CRM forDynamics CRM Email Router. upgrade process. Outlook.Email Tracking and Correlation Explain the need for a test environment. Install Microsoft Dynamics CRM for


Mailbox Monitoring Identify the need to validate an upgrade Outlook.Synchronization Methods of a test environment. Configure Microsoft Dynamics CRM forEmail Address Approval Review the upgrade of the production Outlook to connect to Microsoft DynamicsOverview of the Email Router deployment. CRM organizations.Install the Email Router and Rule Describe an in-place upgrade of Microsoft Configure user settings and options relatedDeployment Wizard Dynamics CRM. to emails.Configure the Email Router Describe a migration upgrade of Install Microsoft Dynamics CRM forSet Up a Forward Mailbox for the Email Microsoft Dynamics CRM. Outlook using the command line.Router Describe the upgrade of the Microsoft Review how Microsoft Dynamics CRM forDeploy Inbox Rules Dynamics CRM Email Router. Outlook with offline capability works andInstall the Email Router on Multiple Email Tracking and Correlation how to configure the offline database.Computers Mailbox Monitoring Requirements for Configuring anTroubleshooting Synchronization Methods Internet-Facing DeploymentOverview of Server-Side Synchronization Email Address Approval CertificatesConfigure Server-Side Synchronization Overview of the Email Router Install Active Directory Federation ServicesSet Up a Forward Mailbox for Server-Side Install the Email Router and Rule Configure AD FSSynchronization Deployment Wizard Configure Claims-Based AuthenticationMigrate Email Router Settings Configure the Email Router Configure an IFDEmail Integration Service Role Set Up a Forward Mailbox for the Email Describe the requirements for configuringTest Email Configuration Router an IFD.Synchronize Appointments, Contacts, and Deploy Inbox Rules Review the certificates required for an IFD.Tasks Install the Email Router on Multiple Identify the steps to install Active DirectoryExplain email tracking and correlation. Computers Federation Service.Discover how mailboxes are monitored. Troubleshooting Review the Active Directory FederationDescribe the purpose of Microsoft Dynamics Overview of Server-Side Synchronization Service configuration steps.CRM mailbox records. Configure Server-Side Synchronization Review the steps to configureExamine the email synchronization options. Set Up a Forward Mailbox for Server-Side claims-based authentication in MicrosoftReview the requirement to approve email Synchronization Dynamics CRM.addresses. Migrate Email Router Settings Review the steps to configure an IFD inExplain the role of the Microsoft Dynamics Email Integration Service Role Microsoft Dynamics CRM.CRM Email Router. Test Email Configuration Manage System JobsInstall the Microsoft Dynamics CRM Email Synchronize Appointments, Contacts, Delete RecordsRouter. and Tasks Disaster RecoveryReview the Email Router configuration Explain email tracking and correlation. Manage SQL Databasesoptions. Discover how mailboxes are monitored. TroubleshootingCreate a forward mailbox. Describe the purpose of Microsoft Configure TracingReview the purpose of deploying forwarding Dynamics CRM mailbox records. Update Microsoft Dynamics CRMrules. Examine the email synchronization Manage Data EncryptionReview options for installing the Email options. Best Practices Analyzer (BPA)Router on multiple computers. Review the requirement to approve email VSS Writer Service for Microsoft DynamicsReview troubleshooting tips. addresses. CRMDescribe the role of Server-Side Explain the role of the Microsoft MarketplaceSynchronization. Dynamics CRM Email Router. Examine how to manage system jobs.Configure Server-Side Synchronization. Install the Microsoft Dynamics CRM Show how to delete records using the BulkTest Server-Side Synchronization settings. Email Router. Delete Wizard.Installation Requirements Review the Email Router configuration Discuss areas to consider for a disasterDeployment Methods options. recovery plan.Install Microsoft Dynamics CRM for Outlook Create a forward mailbox. Describe tasks in Microsoft SQL ServerConfigure Microsoft Dynamics CRM for Review the purpose of deploying that can improve performance.Outlook forwarding rules. Review ways to troubleshoot and diagnoseConfigure User Email Settings Review options for installing the Email problems and monitor performance.Install Microsoft Dynamics CRM for Outlook Router on multiple computers. Examine how to configure tracing.Using the Command Line Review troubleshooting tips. Describe how to update MicrosoftUsing Microsoft Dynamics CRM for Outlook Describe the role of Server-Side Dynamics CRM.with Offline Capability Synchronization. Examine data encryption.Install Microsoft Dynamics CRM for Outlook. Configure Server-Side Synchronization. Describe the Best Practices Analyzer.Identify the deployment methods for Test Server-Side Synchronization Describe the VSS Writer Service forinstalling Microsoft Dynamics CRM for settings. Microsoft Dynamics CRM.Outlook. Installation Requirements Examine the Microsoft DynamicsInstall Microsoft Dynamics CRM for Outlook. Deployment Methods marketplace.Configure Microsoft Dynamics CRM for Install Microsoft Dynamics CRM for Network Load BalancingOutlook to connect to Microsoft Dynamics Outlook Clustering Microsoft SQL ServerCRM organizations. Configure Microsoft Dynamics CRM for Other SQL Server High-AvailabilityConfigure user settings and options related Outlook Solutionsto emails. Configure User Email Settings High-Availability Options for OtherInstall Microsoft Dynamics CRM for Outlook Install Microsoft Dynamics CRM for Supporting Components


using the command line. Outlook Using the Command LineReview how Microsoft Dynamics CRM for Using Microsoft Dynamics CRM forOutlook with offline capability works and how Outlook with Offline Capability lineto configure the offline database. Install Microsoft Dynamics CRM for On-Premises Licensing ModelRequirements for Configuring an Outlook. Online Licensing ModelInternet-Facing Deployment Identify the deployment methods for Supporting TechnologiesCertificates installing Microsoft Dynamics CRM for Microsoft Dynamics CRM ServerInstall Active Directory Federation Services Outlook. Accessing Microsoft Dynamics CRMConfigure AD FS Install Microsoft Dynamics CRM for Microsoft Dynamics CRM for OfficeConfigure Claims-Based Authentication Outlook. OutlookConfigure an IFD Configure Microsoft Dynamics CRM for Managing EmailsDescribe the requirements for configuring an Outlook to connect to Microsoft Microsoft Dynamics CRM ReportingIFD. Dynamics CRM organizations. ExtensionsReview the certificates required for an IFD. Configure user settings and options Microsoft Dynamics CRM Language PacksIdentify the steps to install Active Directory related to emails. Planning OverviewFederation Service. Install Microsoft Dynamics CRM for Describe the licensing model and clientReview the Active Directory Federation Outlook using the command line. access license types.Service configuration steps. Review how Microsoft Dynamics CRM for Provide an overview of the supportingReview the steps to configure claims-based Outlook with offline capability works and technologies.authentication in Microsoft Dynamics CRM. how to configure the offline database. Examine the role of the MicrosoftReview the steps to configure an IFD in Requirements for Configuring an Dynamics CRM Server in a MicrosoftMicrosoft Dynamics CRM. Internet-Facing Deployment Dynamics CRM deployment.Manage System Jobs Certificates Describe the ways to access MicrosoftDelete Records Install Active Directory Federation Dynamics CRM.Disaster Recovery Services Identify the differences between the twoManage SQL Databases Configure AD FS modes of Microsoft Dynamics CRM forTroubleshooting Configure Claims-Based Authentication Office Outlook.Configure Tracing Configure an IFD Review the options for managing emails.Update Microsoft Dynamics CRM Describe the requirements for configuring Review the role of Microsoft DynamicsManage Data Encryption an IFD. CRM Reporting Extensions.Best Practices Analyzer (BPA) Review the certificates required for an Review the role of Microsoft DynamicsVSS Writer Service for Microsoft Dynamics IFD. CRM Language Packs.CRM Identify the steps to install Active Microsoft SQL Server RequirementsMarketplace Directory Federation Service. Active Directory RequirementsExamine how to manage system jobs. Review the Active Directory Federation Components Installed During Server SetupShow how to delete records using the Bulk Service configuration steps. Microsoft Dynamics CRM WebsiteDelete Wizard. Review the steps to configure Required Installation Rights for MicrosoftDiscuss areas to consider for a disaster claims-based authentication in Microsoft Dynamics CRM Serverrecovery plan. Dynamics CRM. Supported Server TopologiesDescribe tasks in Microsoft SQL Server that Review the steps to configure an IFD in Install Microsoft Dynamics CRM Servercan improve performance. Microsoft Dynamics CRM. Installation TroubleshootingReview ways to troubleshoot and diagnose Manage System Jobs Post-Installation Tasksproblems and monitor performance. Delete Records Install Microsoft Dynamics CRM Using theExamine how to configure tracing. Disaster Recovery Command LineDescribe how to update Microsoft Dynamics Manage SQL Databases Deploy Microsoft Dynamics CRM OnlineCRM. Troubleshooting Describe the hardware and softwareExamine data encryption. Configure Tracing requirements for the Microsoft SQL Server.Describe the Best Practices Analyzer. Update Microsoft Dynamics CRM Identify the components that are installedDescribe the VSS Writer Service for Manage Data Encryption during Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM. Best Practices Analyzer (BPA) Setup.Examine the Microsoft Dynamics VSS Writer Service for Microsoft Review the options for creating themarketplace. Dynamics CRM Microsoft Dynamics CRM Server website.Network Load Balancing Marketplace Review the rights required to installClustering Microsoft SQL Server Examine how to manage system jobs. Microsoft Dynamics CRM Server.Other SQL Server High-Availability Solutions Show how to delete records using the Install Microsoft Dynamics CRM Server.High-Availability Options for Other Bulk Delete Wizard. Review installation troubleshooting andSupporting Components Discuss areas to consider for a disaster identify known issues.

recovery plan. Identify the tasks and configurationDescribe tasks in Microsoft SQL Server settings that are completed after the

line that can improve performance. installation of Microsoft Dynamics CRMOn-Premises Licensing Model Review ways to troubleshoot and Server.Online Licensing Model diagnose problems and monitor Describe how to install Microsoft DynamicsSupporting Technologies performance. CRM using the command line.Microsoft Dynamics CRM Server Examine how to configure tracing. Describe how sample data can be addedAccessing Microsoft Dynamics CRM Describe how to update Microsoft to a Microsoft Dynamics CRMMicrosoft Dynamics CRM for Office Outlook Dynamics CRM. implementation.


Managing Emails Examine data encryption. Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM Reporting Describe the Best Practices Analyzer. ExtensionsExtensions Describe the VSS Writer Service for Requirements for Microsoft DynamicsMicrosoft Dynamics CRM Language Packs Microsoft Dynamics CRM. CRM Reporting ExtensionsPlanning Overview Examine the Microsoft Dynamics Microsoft Dynamics CRM Report AuthoringDescribe the licensing model and client marketplace. Extensionaccess license types. Network Load Balancing Install Microsoft Dynamics CRM ReportingProvide an overview of the supporting Clustering Microsoft SQL Server Extensionstechnologies. Other SQL Server High-Availability Review when Microsoft Dynamics CRMExamine the role of the Microsoft Dynamics Solutions Reporting Extensions is required.CRM Server in a Microsoft Dynamics CRM High-Availability Options for Other Identify the requirements for installingdeployment. Supporting Components Microsoft Dynamic CRM ReportingDescribe the ways to access Microsoft Extensions.Dynamics CRM. Review when Microsoft Dynamics CRMIdentify the differences between the two line Report Authoring Extension is required.modes of Microsoft Dynamics CRM for On-Premises Licensing Model Deployment AdministratorsOffice Outlook. Online Licensing Model Create a New OrganizationReview the options for managing emails. Supporting Technologies Manage Existing OrganizationsReview the role of Microsoft Dynamics CRM Microsoft Dynamics CRM Server Manage ServersReporting Extensions. Accessing Microsoft Dynamics CRM Configure Access from the InternetReview the role of Microsoft Dynamics CRM Microsoft Dynamics CRM for Office Update Web AddressesLanguage Packs. Outlook View License InformationMicrosoft SQL Server Requirements Managing Emails Upgrade the Microsoft Dynamics CRMActive Directory Requirements Microsoft Dynamics CRM Reporting EditionComponents Installed During Server Setup Extensions Redeploy Microsoft Dynamics CRMMicrosoft Dynamics CRM Website Microsoft Dynamics CRM Language Import OrganizationsRequired Installation Rights for Microsoft Packs Administer the Deployment UsingDynamics CRM Server Planning Overview Windows PowerShellSupported Server Topologies Describe the licensing model and client Review the steps to create newInstall Microsoft Dynamics CRM Server access license types. organizations.Installation Troubleshooting Provide an overview of the supporting Describe the management tasks forPost-Installation Tasks technologies. existing organizations.Install Microsoft Dynamics CRM Using the Examine the role of the Microsoft Describe how to add an existingCommand Line Dynamics CRM Server in a Microsoft organization database to the deployment.Deploy Microsoft Dynamics CRM Online Dynamics CRM deployment. Review Microsoft Dynamics CRM ServerDescribe the hardware and software Describe the ways to access Microsoft management tasks.requirements for the Microsoft SQL Server. Dynamics CRM. Describe how to update the MicrosoftIdentify the components that are installed Identify the differences between the two Dynamics CRM web addresses.during Microsoft Dynamics CRM Server modes of Microsoft Dynamics CRM for Review Microsoft Dynamics CRM licenseSetup. Office Outlook. information.Review the options for creating the Microsoft Review the options for managing emails. Describe the Microsoft Dynamics CRMDynamics CRM Server website. Review the role of Microsoft Dynamics Edition upgrade options.Review the rights required to install CRM Reporting Extensions. Explore why the redeployment of MicrosoftMicrosoft Dynamics CRM Server. Review the role of Microsoft Dynamics Dynamics CRM is required.Install Microsoft Dynamics CRM Server. CRM Language Packs. Examine Windows PowerShell forReview installation troubleshooting and Microsoft SQL Server Requirements performing deployment commands.identify known issues. Active Directory Requirements Base and Extension Table MergeIdentify the tasks and configuration settings Components Installed During Server Upgrade Process Phasesthat are completed after the installation of Setup Phase 1 – Prepare to UpgradeMicrosoft Dynamics CRM Server. Microsoft Dynamics CRM Website Phase 2 – Establish the Test EnvironmentDescribe how to install Microsoft Dynamics Required Installation Rights for Microsoft Phase 3 – Upgrade and Validate the TestCRM using the command line. Dynamics CRM Server EnvironmentDescribe how sample data can be added to Supported Server Topologies Phase 4 – Upgrade and Validate thea Microsoft Dynamics CRM implementation. Install Microsoft Dynamics CRM Server Production DeploymentMicrosoft Dynamics CRM Reporting Installation Troubleshooting Perform an In-Place Upgrade of MicrosoftExtensions Post-Installation Tasks Dynamics CRM 2011 ServerRequirements for Microsoft Dynamics CRM Install Microsoft Dynamics CRM Using Perform a Migration Using the SameReporting Extensions the Command Line Instance of SQL ServerMicrosoft Dynamics CRM Report Authoring Deploy Microsoft Dynamics CRM Online Perform a Migration Using a New InstanceExtension Describe the hardware and software of SQL ServerInstall Microsoft Dynamics CRM Reporting requirements for the Microsoft SQL Upgrade the Microsoft Dynamics CRMExtensions Server. 2011 Email RouterReview when Microsoft Dynamics CRM Identify the components that are installed Plan the Upgrade of Microsoft DynamicsReporting Extensions is required. during Microsoft Dynamics CRM Server CRM 2011 for OutlookIdentify the requirements for installing Setup. Upgrade Microsoft Dynamics CRM 2011Microsoft Dynamic CRM Reporting Review the options for creating the for Outlook


Extensions. Microsoft Dynamics CRM Server website. Describe the base and extension tableReview when Microsoft Dynamics CRM Review the rights required to install merge processReport Authoring Extension is required. Microsoft Dynamics CRM Server. Review the high-level phases of anDeployment Administrators Install Microsoft Dynamics CRM Server. upgrade process.Create a New Organization Review installation troubleshooting and Explain the need for a test environment.Manage Existing Organizations identify known issues. Identify the need to validate an upgrade ofManage Servers Identify the tasks and configuration a test environment.Configure Access from the Internet settings that are completed after the Review the upgrade of the productionUpdate Web Addresses installation of Microsoft Dynamics CRM deployment.View License Information Server. Describe an in-place upgrade of MicrosoftUpgrade the Microsoft Dynamics CRM Describe how to install Microsoft Dynamics CRM.Edition Dynamics CRM using the command line. Describe a migration upgrade of MicrosoftRedeploy Microsoft Dynamics CRM Describe how sample data can be added Dynamics CRM.Import Organizations to a Microsoft Dynamics CRM Describe the upgrade of the MicrosoftAdminister the Deployment Using Windows implementation. Dynamics CRM Email Router.PowerShell Microsoft Dynamics CRM Reporting Email Tracking and CorrelationReview the steps to create new Extensions Mailbox Monitoringorganizations. Requirements for Microsoft Dynamics Synchronization MethodsDescribe the management tasks for existing CRM Reporting Extensions Email Address Approvalorganizations. Microsoft Dynamics CRM Report Overview of the Email RouterDescribe how to add an existing organization Authoring Extension Install the Email Router and Ruledatabase to the deployment. Install Microsoft Dynamics CRM Deployment WizardReview Microsoft Dynamics CRM Server Reporting Extensions Configure the Email Routermanagement tasks. Review when Microsoft Dynamics CRM Set Up a Forward Mailbox for the EmailDescribe how to update the Microsoft Reporting Extensions is required. RouterDynamics CRM web addresses. Identify the requirements for installing Deploy Inbox RulesReview Microsoft Dynamics CRM license Microsoft Dynamic CRM Reporting Install the Email Router on Multipleinformation. Extensions. ComputersDescribe the Microsoft Dynamics CRM Review when Microsoft Dynamics CRM TroubleshootingEdition upgrade options. Report Authoring Extension is required. Overview of Server-Side SynchronizationExplore why the redeployment of Microsoft Deployment Administrators Configure Server-Side SynchronizationDynamics CRM is required. Create a New Organization Set Up a Forward Mailbox for Server-SideExamine Windows PowerShell for Manage Existing Organizations Synchronizationperforming deployment commands. Manage Servers Migrate Email Router SettingsBase and Extension Table Merge Configure Access from the Internet Email Integration Service RoleUpgrade Process Phases Update Web Addresses Test Email ConfigurationPhase 1 – Prepare to Upgrade View License Information Synchronize Appointments, Contacts, andPhase 2 – Establish the Test Environment Upgrade the Microsoft Dynamics CRM TasksPhase 3 – Upgrade and Validate the Test Edition Explain email tracking and correlation.Environment Redeploy Microsoft Dynamics CRM Discover how mailboxes are monitored.Phase 4 – Upgrade and Validate the Import Organizations Describe the purpose of MicrosoftProduction Deployment Administer the Deployment Using Dynamics CRM mailbox records.Perform an In-Place Upgrade of Microsoft Windows PowerShell Examine the email synchronizationDynamics CRM 2011 Server Review the steps to create new options.Perform a Migration Using the Same organizations. Review the requirement to approve emailInstance of SQL Server Describe the management tasks for addresses.Perform a Migration Using a New Instance existing organizations. Explain the role of the Microsoft Dynamicsof SQL Server Describe how to add an existing CRM Email Router.Upgrade the Microsoft Dynamics CRM 2011 organization database to the deployment. Install the Microsoft Dynamics CRM EmailEmail Router Review Microsoft Dynamics CRM Server Router.Plan the Upgrade of Microsoft Dynamics management tasks. Review the Email Router configurationCRM 2011 for Outlook Describe how to update the Microsoft options.Upgrade Microsoft Dynamics CRM 2011 for Dynamics CRM web addresses. Create a forward mailbox.Outlook Review Microsoft Dynamics CRM license Review the purpose of deployingDescribe the base and extension table information. forwarding rules.merge process Describe the Microsoft Dynamics CRM Review options for installing the EmailReview the high-level phases of an upgrade Edition upgrade options. Router on multiple computers.process. Explore why the redeployment of Review troubleshooting tips.Explain the need for a test environment. Microsoft Dynamics CRM is required. Describe the role of Server-SideIdentify the need to validate an upgrade of a Examine Windows PowerShell for Synchronization.test environment. performing deployment commands. Configure Server-Side Synchronization.Review the upgrade of the production Base and Extension Table Merge Test Server-Side Synchronization settings.deployment. Upgrade Process Phases Installation RequirementsDescribe an in-place upgrade of Microsoft Phase 1 – Prepare to Upgrade Deployment MethodsDynamics CRM. Phase 2 – Establish the Test Install Microsoft Dynamics CRM forDescribe a migration upgrade of Microsoft Environment Outlook


Dynamics CRM. Phase 3 – Upgrade and Validate the Test Configure Microsoft Dynamics CRM forDescribe the upgrade of the Microsoft Environment OutlookDynamics CRM Email Router. Phase 4 – Upgrade and Validate the Configure User Email SettingsEmail Tracking and Correlation Production Deployment Install Microsoft Dynamics CRM forMailbox Monitoring Perform an In-Place Upgrade of Microsoft Outlook Using the Command LineSynchronization Methods Dynamics CRM 2011 Server Using Microsoft Dynamics CRM forEmail Address Approval Perform a Migration Using the Same Outlook with Offline CapabilityOverview of the Email Router Instance of SQL Server Install Microsoft Dynamics CRM forInstall the Email Router and Rule Perform a Migration Using a New Outlook.Deployment Wizard Instance of SQL Server Identify the deployment methods forConfigure the Email Router Upgrade the Microsoft Dynamics CRM installing Microsoft Dynamics CRM forSet Up a Forward Mailbox for the Email 2011 Email Router Outlook.Router Plan the Upgrade of Microsoft Dynamics Install Microsoft Dynamics CRM forDeploy Inbox Rules CRM 2011 for Outlook Outlook.Install the Email Router on Multiple Upgrade Microsoft Dynamics CRM 2011 Configure Microsoft Dynamics CRM forComputers for Outlook Outlook to connect to Microsoft DynamicsTroubleshooting Describe the base and extension table CRM organizations.Overview of Server-Side Synchronization merge process Configure user settings and options relatedConfigure Server-Side Synchronization Review the high-level phases of an to emails.Set Up a Forward Mailbox for Server-Side upgrade process. Install Microsoft Dynamics CRM forSynchronization Explain the need for a test environment. Outlook using the command line.Migrate Email Router Settings Identify the need to validate an upgrade Review how Microsoft Dynamics CRM forEmail Integration Service Role of a test environment. Outlook with offline capability works andTest Email Configuration Review the upgrade of the production how to configure the offline database.Synchronize Appointments, Contacts, and deployment. Requirements for Configuring anTasks Describe an in-place upgrade of Microsoft Internet-Facing DeploymentExplain email tracking and correlation. Dynamics CRM. CertificatesDiscover how mailboxes are monitored. Describe a migration upgrade of Install Active Directory Federation ServicesDescribe the purpose of Microsoft Dynamics Microsoft Dynamics CRM. Configure AD FSCRM mailbox records. Describe the upgrade of the Microsoft Configure Claims-Based AuthenticationExamine the email synchronization options. Dynamics CRM Email Router. Configure an IFDReview the requirement to approve email Email Tracking and Correlation Describe the requirements for configuringaddresses. Mailbox Monitoring an IFD.Explain the role of the Microsoft Dynamics Synchronization Methods Review the certificates required for an IFD.CRM Email Router. Email Address Approval Identify the steps to install Active DirectoryInstall the Microsoft Dynamics CRM Email Overview of the Email Router Federation Service.Router. Install the Email Router and Rule Review the Active Directory FederationReview the Email Router configuration Deployment Wizard Service configuration steps.options. Configure the Email Router Review the steps to configureCreate a forward mailbox. Set Up a Forward Mailbox for the Email claims-based authentication in MicrosoftReview the purpose of deploying forwarding Router Dynamics CRM.rules. Deploy Inbox Rules Review the steps to configure an IFD inReview options for installing the Email Install the Email Router on Multiple Microsoft Dynamics CRM.Router on multiple computers. Computers Manage System JobsReview troubleshooting tips. Troubleshooting Delete RecordsDescribe the role of Server-Side Overview of Server-Side Synchronization Disaster RecoverySynchronization. Configure Server-Side Synchronization Manage SQL DatabasesConfigure Server-Side Synchronization. Set Up a Forward Mailbox for Server-Side TroubleshootingTest Server-Side Synchronization settings. Synchronization Configure TracingInstallation Requirements Migrate Email Router Settings Update Microsoft Dynamics CRMDeployment Methods Email Integration Service Role Manage Data EncryptionInstall Microsoft Dynamics CRM for Outlook Test Email Configuration Best Practices Analyzer (BPA)Configure Microsoft Dynamics CRM for Synchronize Appointments, Contacts, VSS Writer Service for Microsoft DynamicsOutlook and Tasks CRMConfigure User Email Settings Explain email tracking and correlation. MarketplaceInstall Microsoft Dynamics CRM for Outlook Discover how mailboxes are monitored. Examine how to manage system jobs.Using the Command Line Describe the purpose of Microsoft Show how to delete records using the BulkUsing Microsoft Dynamics CRM for Outlook Dynamics CRM mailbox records. Delete Wizard.with Offline Capability Examine the email synchronization Discuss areas to consider for a disasterInstall Microsoft Dynamics CRM for Outlook. options. recovery plan.Identify the deployment methods for Review the requirement to approve email Describe tasks in Microsoft SQL Serverinstalling Microsoft Dynamics CRM for addresses. that can improve performance.Outlook. Explain the role of the Microsoft Review ways to troubleshoot and diagnoseInstall Microsoft Dynamics CRM for Outlook. Dynamics CRM Email Router. problems and monitor performance.Configure Microsoft Dynamics CRM for Install the Microsoft Dynamics CRM Examine how to configure tracing.Outlook to connect to Microsoft Dynamics Email Router. Describe how to update Microsoft


CRM organizations. Review the Email Router configuration Dynamics CRM.Configure user settings and options related options. Examine data encryption.to emails. Create a forward mailbox. Describe the Best Practices Analyzer.Install Microsoft Dynamics CRM for Outlook Review the purpose of deploying Describe the VSS Writer Service forusing the command line. forwarding rules. Microsoft Dynamics CRM.Review how Microsoft Dynamics CRM for Review options for installing the Email Examine the Microsoft DynamicsOutlook with offline capability works and how Router on multiple computers. marketplace.to configure the offline database. Review troubleshooting tips. Network Load BalancingRequirements for Configuring an Describe the role of Server-Side Clustering Microsoft SQL ServerInternet-Facing Deployment Synchronization. Other SQL Server High-AvailabilityCertificates Configure Server-Side Synchronization. SolutionsInstall Active Directory Federation Services Test Server-Side Synchronization High-Availability Options for OtherConfigure AD FS settings. Supporting ComponentsConfigure Claims-Based Authentication Installation RequirementsConfigure an IFD Deployment MethodsDescribe the requirements for configuring an Install Microsoft Dynamics CRM for lineIFD. Outlook On-Premises Licensing ModelReview the certificates required for an IFD. Configure Microsoft Dynamics CRM for Online Licensing ModelIdentify the steps to install Active Directory Outlook Supporting TechnologiesFederation Service. Configure User Email Settings Microsoft Dynamics CRM ServerReview the Active Directory Federation Install Microsoft Dynamics CRM for Accessing Microsoft Dynamics CRMService configuration steps. Outlook Using the Command Line Microsoft Dynamics CRM for OfficeReview the steps to configure claims-based Using Microsoft Dynamics CRM for Outlookauthentication in Microsoft Dynamics CRM. Outlook with Offline Capability Managing EmailsReview the steps to configure an IFD in Install Microsoft Dynamics CRM for Microsoft Dynamics CRM ReportingMicrosoft Dynamics CRM. Outlook. ExtensionsManage System Jobs Identify the deployment methods for Microsoft Dynamics CRM Language PacksDelete Records installing Microsoft Dynamics CRM for Planning OverviewDisaster Recovery Outlook. Describe the licensing model and clientManage SQL Databases Install Microsoft Dynamics CRM for access license types.Troubleshooting Outlook. Provide an overview of the supportingConfigure Tracing Configure Microsoft Dynamics CRM for technologies.Update Microsoft Dynamics CRM Outlook to connect to Microsoft Examine the role of the MicrosoftManage Data Encryption Dynamics CRM organizations. Dynamics CRM Server in a MicrosoftBest Practices Analyzer (BPA) Configure user settings and options Dynamics CRM deployment.VSS Writer Service for Microsoft Dynamics related to emails. Describe the ways to access MicrosoftCRM Install Microsoft Dynamics CRM for Dynamics CRM.Marketplace Outlook using the command line. Identify the differences between the twoExamine how to manage system jobs. Review how Microsoft Dynamics CRM for modes of Microsoft Dynamics CRM forShow how to delete records using the Bulk Outlook with offline capability works and Office Outlook.Delete Wizard. how to configure the offline database. Review the options for managing emails.Discuss areas to consider for a disaster Requirements for Configuring an Review the role of Microsoft Dynamicsrecovery plan. Internet-Facing Deployment CRM Reporting Extensions.Describe tasks in Microsoft SQL Server that Certificates Review the role of Microsoft Dynamicscan improve performance. Install Active Directory Federation CRM Language Packs.Review ways to troubleshoot and diagnose Services Microsoft SQL Server Requirementsproblems and monitor performance. Configure AD FS Active Directory RequirementsExamine how to configure tracing. Configure Claims-Based Authentication Components Installed During Server SetupDescribe how to update Microsoft Dynamics Configure an IFD Microsoft Dynamics CRM WebsiteCRM. Describe the requirements for configuring Required Installation Rights for MicrosoftExamine data encryption. an IFD. Dynamics CRM ServerDescribe the Best Practices Analyzer. Review the certificates required for an Supported Server TopologiesDescribe the VSS Writer Service for IFD. Install Microsoft Dynamics CRM ServerMicrosoft Dynamics CRM. Identify the steps to install Active Installation TroubleshootingExamine the Microsoft Dynamics Directory Federation Service. Post-Installation Tasksmarketplace. Review the Active Directory Federation Install Microsoft Dynamics CRM Using theNetwork Load Balancing Service configuration steps. Command LineClustering Microsoft SQL Server Review the steps to configure Deploy Microsoft Dynamics CRM OnlineOther SQL Server High-Availability Solutions claims-based authentication in Microsoft Describe the hardware and softwareHigh-Availability Options for Other Dynamics CRM. requirements for the Microsoft SQL Server.Supporting Components Review the steps to configure an IFD in Identify the components that are installed

Microsoft Dynamics CRM. during Microsoft Dynamics CRM ServerManage System Jobs Setup.

line Delete Records Review the options for creating theOn-Premises Licensing Model Disaster Recovery Microsoft Dynamics CRM Server website.Online Licensing Model Manage SQL Databases Review the rights required to install


Supporting Technologies Troubleshooting Microsoft Dynamics CRM Server.Microsoft Dynamics CRM Server Configure Tracing Install Microsoft Dynamics CRM Server.Accessing Microsoft Dynamics CRM Update Microsoft Dynamics CRM Review installation troubleshooting andMicrosoft Dynamics CRM for Office Outlook Manage Data Encryption identify known issues.Managing Emails Best Practices Analyzer (BPA) Identify the tasks and configurationMicrosoft Dynamics CRM Reporting VSS Writer Service for Microsoft settings that are completed after theExtensions Dynamics CRM installation of Microsoft Dynamics CRMMicrosoft Dynamics CRM Language Packs Marketplace Server.Planning Overview Examine how to manage system jobs. Describe how to install Microsoft DynamicsDescribe the licensing model and client Show how to delete records using the CRM using the command line.access license types. Bulk Delete Wizard. Describe how sample data can be addedProvide an overview of the supporting Discuss areas to consider for a disaster to a Microsoft Dynamics CRMtechnologies. recovery plan. implementation.Examine the role of the Microsoft Dynamics Describe tasks in Microsoft SQL Server Microsoft Dynamics CRM ReportingCRM Server in a Microsoft Dynamics CRM that can improve performance. Extensionsdeployment. Review ways to troubleshoot and Requirements for Microsoft DynamicsDescribe the ways to access Microsoft diagnose problems and monitor CRM Reporting ExtensionsDynamics CRM. performance. Microsoft Dynamics CRM Report AuthoringIdentify the differences between the two Examine how to configure tracing. Extensionmodes of Microsoft Dynamics CRM for Describe how to update Microsoft Install Microsoft Dynamics CRM ReportingOffice Outlook. Dynamics CRM. ExtensionsReview the options for managing emails. Examine data encryption. Review when Microsoft Dynamics CRMReview the role of Microsoft Dynamics CRM Describe the Best Practices Analyzer. Reporting Extensions is required.Reporting Extensions. Describe the VSS Writer Service for Identify the requirements for installingReview the role of Microsoft Dynamics CRM Microsoft Dynamics CRM. Microsoft Dynamic CRM ReportingLanguage Packs. Examine the Microsoft Dynamics Extensions.Microsoft SQL Server Requirements marketplace. Review when Microsoft Dynamics CRMActive Directory Requirements Network Load Balancing Report Authoring Extension is required.Components Installed During Server Setup Clustering Microsoft SQL Server Deployment AdministratorsMicrosoft Dynamics CRM Website Other SQL Server High-Availability Create a New OrganizationRequired Installation Rights for Microsoft Solutions Manage Existing OrganizationsDynamics CRM Server High-Availability Options for Other Manage ServersSupported Server Topologies Supporting Components Configure Access from the InternetInstall Microsoft Dynamics CRM Server Update Web AddressesInstallation Troubleshooting View License InformationPost-Installation Tasks line Upgrade the Microsoft Dynamics CRMInstall Microsoft Dynamics CRM Using the On-Premises Licensing Model EditionCommand Line Online Licensing Model Redeploy Microsoft Dynamics CRMDeploy Microsoft Dynamics CRM Online Supporting Technologies Import OrganizationsDescribe the hardware and software Microsoft Dynamics CRM Server Administer the Deployment Usingrequirements for the Microsoft SQL Server. Accessing Microsoft Dynamics CRM Windows PowerShellIdentify the components that are installed Microsoft Dynamics CRM for Office Review the steps to create newduring Microsoft Dynamics CRM Server Outlook organizations.Setup. Managing Emails Describe the management tasks forReview the options for creating the Microsoft Microsoft Dynamics CRM Reporting existing organizations.Dynamics CRM Server website. Extensions Describe how to add an existingReview the rights required to install Microsoft Dynamics CRM Language organization database to the deployment.Microsoft Dynamics CRM Server. Packs Review Microsoft Dynamics CRM ServerInstall Microsoft Dynamics CRM Server. Planning Overview management tasks.Review installation troubleshooting and Describe the licensing model and client Describe how to update the Microsoftidentify known issues. access license types. Dynamics CRM web addresses.Identify the tasks and configuration settings Provide an overview of the supporting Review Microsoft Dynamics CRM licensethat are completed after the installation of technologies. information.Microsoft Dynamics CRM Server. Examine the role of the Microsoft Describe the Microsoft Dynamics CRMDescribe how to install Microsoft Dynamics Dynamics CRM Server in a Microsoft Edition upgrade options.CRM using the command line. Dynamics CRM deployment. Explore why the redeployment of MicrosoftDescribe how sample data can be added to Describe the ways to access Microsoft Dynamics CRM is required.a Microsoft Dynamics CRM implementation. Dynamics CRM. Examine Windows PowerShell forMicrosoft Dynamics CRM Reporting Identify the differences between the two performing deployment commands.Extensions modes of Microsoft Dynamics CRM for Base and Extension Table MergeRequirements for Microsoft Dynamics CRM Office Outlook. Upgrade Process PhasesReporting Extensions Review the options for managing emails. Phase 1 – Prepare to UpgradeMicrosoft Dynamics CRM Report Authoring Review the role of Microsoft Dynamics Phase 2 – Establish the Test EnvironmentExtension CRM Reporting Extensions. Phase 3 – Upgrade and Validate the TestInstall Microsoft Dynamics CRM Reporting Review the role of Microsoft Dynamics EnvironmentExtensions CRM Language Packs. Phase 4 – Upgrade and Validate the


Review when Microsoft Dynamics CRM Microsoft SQL Server Requirements Production DeploymentReporting Extensions is required. Active Directory Requirements Perform an In-Place Upgrade of MicrosoftIdentify the requirements for installing Components Installed During Server Dynamics CRM 2011 ServerMicrosoft Dynamic CRM Reporting Setup Perform a Migration Using the SameExtensions. Microsoft Dynamics CRM Website Instance of SQL ServerReview when Microsoft Dynamics CRM Required Installation Rights for Microsoft Perform a Migration Using a New InstanceReport Authoring Extension is required. Dynamics CRM Server of SQL ServerDeployment Administrators Supported Server Topologies Upgrade the Microsoft Dynamics CRMCreate a New Organization Install Microsoft Dynamics CRM Server 2011 Email RouterManage Existing Organizations Installation Troubleshooting Plan the Upgrade of Microsoft DynamicsManage Servers Post-Installation Tasks CRM 2011 for OutlookConfigure Access from the Internet Install Microsoft Dynamics CRM Using Upgrade Microsoft Dynamics CRM 2011Update Web Addresses the Command Line for OutlookView License Information Deploy Microsoft Dynamics CRM Online Describe the base and extension tableUpgrade the Microsoft Dynamics CRM Describe the hardware and software merge processEdition requirements for the Microsoft SQL Review the high-level phases of anRedeploy Microsoft Dynamics CRM Server. upgrade process.Import Organizations Identify the components that are installed Explain the need for a test environment.Administer the Deployment Using Windows during Microsoft Dynamics CRM Server Identify the need to validate an upgrade ofPowerShell Setup. a test environment.Review the steps to create new Review the options for creating the Review the upgrade of the productionorganizations. Microsoft Dynamics CRM Server website. deployment.Describe the management tasks for existing Review the rights required to install Describe an in-place upgrade of Microsoftorganizations. Microsoft Dynamics CRM Server. Dynamics CRM.Describe how to add an existing organization Install Microsoft Dynamics CRM Server. Describe a migration upgrade of Microsoftdatabase to the deployment. Review installation troubleshooting and Dynamics CRM.Review Microsoft Dynamics CRM Server identify known issues. Describe the upgrade of the Microsoftmanagement tasks. Identify the tasks and configuration Dynamics CRM Email Router.Describe how to update the Microsoft settings that are completed after the Email Tracking and CorrelationDynamics CRM web addresses. installation of Microsoft Dynamics CRM Mailbox MonitoringReview Microsoft Dynamics CRM license Server. Synchronization Methodsinformation. Describe how to install Microsoft Email Address ApprovalDescribe the Microsoft Dynamics CRM Dynamics CRM using the command line. Overview of the Email RouterEdition upgrade options. Describe how sample data can be added Install the Email Router and RuleExplore why the redeployment of Microsoft to a Microsoft Dynamics CRM Deployment WizardDynamics CRM is required. implementation. Configure the Email RouterExamine Windows PowerShell for Microsoft Dynamics CRM Reporting Set Up a Forward Mailbox for the Emailperforming deployment commands. Extensions RouterBase and Extension Table Merge Requirements for Microsoft Dynamics Deploy Inbox RulesUpgrade Process Phases CRM Reporting Extensions Install the Email Router on MultiplePhase 1 – Prepare to Upgrade Microsoft Dynamics CRM Report ComputersPhase 2 – Establish the Test Environment Authoring Extension TroubleshootingPhase 3 – Upgrade and Validate the Test Install Microsoft Dynamics CRM Overview of Server-Side SynchronizationEnvironment Reporting Extensions Configure Server-Side SynchronizationPhase 4 – Upgrade and Validate the Review when Microsoft Dynamics CRM Set Up a Forward Mailbox for Server-SideProduction Deployment Reporting Extensions is required. SynchronizationPerform an In-Place Upgrade of Microsoft Identify the requirements for installing Migrate Email Router SettingsDynamics CRM 2011 Server Microsoft Dynamic CRM Reporting Email Integration Service RolePerform a Migration Using the Same Extensions. Test Email ConfigurationInstance of SQL Server Review when Microsoft Dynamics CRM Synchronize Appointments, Contacts, andPerform a Migration Using a New Instance Report Authoring Extension is required. Tasksof SQL Server Deployment Administrators Explain email tracking and correlation.Upgrade the Microsoft Dynamics CRM 2011 Create a New Organization Discover how mailboxes are monitored.Email Router Manage Existing Organizations Describe the purpose of MicrosoftPlan the Upgrade of Microsoft Dynamics Manage Servers Dynamics CRM mailbox records.CRM 2011 for Outlook Configure Access from the Internet Examine the email synchronizationUpgrade Microsoft Dynamics CRM 2011 for Update Web Addresses options.Outlook View License Information Review the requirement to approve emailDescribe the base and extension table Upgrade the Microsoft Dynamics CRM addresses.merge process Edition Explain the role of the Microsoft DynamicsReview the high-level phases of an upgrade Redeploy Microsoft Dynamics CRM CRM Email Router.process. Import Organizations Install the Microsoft Dynamics CRM EmailExplain the need for a test environment. Administer the Deployment Using Router.Identify the need to validate an upgrade of a Windows PowerShell Review the Email Router configurationtest environment. Review the steps to create new options.Review the upgrade of the production organizations. Create a forward mailbox.


deployment. Describe the management tasks for Review the purpose of deployingDescribe an in-place upgrade of Microsoft existing organizations. forwarding rules.Dynamics CRM. Describe how to add an existing Review options for installing the EmailDescribe a migration upgrade of Microsoft organization database to the deployment. Router on multiple computers.Dynamics CRM. Review Microsoft Dynamics CRM Server Review troubleshooting tips.Describe the upgrade of the Microsoft management tasks. Describe the role of Server-SideDynamics CRM Email Router. Describe how to update the Microsoft Synchronization.Email Tracking and Correlation Dynamics CRM web addresses. Configure Server-Side Synchronization.Mailbox Monitoring Review Microsoft Dynamics CRM license Test Server-Side Synchronization settings.Synchronization Methods information. Installation RequirementsEmail Address Approval Describe the Microsoft Dynamics CRM Deployment MethodsOverview of the Email Router Edition upgrade options. Install Microsoft Dynamics CRM forInstall the Email Router and Rule Explore why the redeployment of OutlookDeployment Wizard Microsoft Dynamics CRM is required. Configure Microsoft Dynamics CRM forConfigure the Email Router Examine Windows PowerShell for OutlookSet Up a Forward Mailbox for the Email performing deployment commands. Configure User Email SettingsRouter Base and Extension Table Merge Install Microsoft Dynamics CRM forDeploy Inbox Rules Upgrade Process Phases Outlook Using the Command LineInstall the Email Router on Multiple Phase 1 – Prepare to Upgrade Using Microsoft Dynamics CRM forComputers Phase 2 – Establish the Test Outlook with Offline CapabilityTroubleshooting Environment Install Microsoft Dynamics CRM forOverview of Server-Side Synchronization Phase 3 – Upgrade and Validate the Test Outlook.Configure Server-Side Synchronization Environment Identify the deployment methods forSet Up a Forward Mailbox for Server-Side Phase 4 – Upgrade and Validate the installing Microsoft Dynamics CRM forSynchronization Production Deployment Outlook.Migrate Email Router Settings Perform an In-Place Upgrade of Microsoft Install Microsoft Dynamics CRM forEmail Integration Service Role Dynamics CRM 2011 Server Outlook.Test Email Configuration Perform a Migration Using the Same Configure Microsoft Dynamics CRM forSynchronize Appointments, Contacts, and Instance of SQL Server Outlook to connect to Microsoft DynamicsTasks Perform a Migration Using a New CRM organizations.Explain email tracking and correlation. Instance of SQL Server Configure user settings and options relatedDiscover how mailboxes are monitored. Upgrade the Microsoft Dynamics CRM to emails.Describe the purpose of Microsoft Dynamics 2011 Email Router Install Microsoft Dynamics CRM forCRM mailbox records. Plan the Upgrade of Microsoft Dynamics Outlook using the command line.Examine the email synchronization options. CRM 2011 for Outlook Review how Microsoft Dynamics CRM forReview the requirement to approve email Upgrade Microsoft Dynamics CRM 2011 Outlook with offline capability works andaddresses. for Outlook how to configure the offline database.Explain the role of the Microsoft Dynamics Describe the base and extension table Requirements for Configuring anCRM Email Router. merge process Internet-Facing DeploymentInstall the Microsoft Dynamics CRM Email Review the high-level phases of an CertificatesRouter. upgrade process. Install Active Directory Federation ServicesReview the Email Router configuration Explain the need for a test environment. Configure AD FSoptions. Identify the need to validate an upgrade Configure Claims-Based AuthenticationCreate a forward mailbox. of a test environment. Configure an IFDReview the purpose of deploying forwarding Review the upgrade of the production Describe the requirements for configuringrules. deployment. an IFD.Review options for installing the Email Describe an in-place upgrade of Microsoft Review the certificates required for an IFD.Router on multiple computers. Dynamics CRM. Identify the steps to install Active DirectoryReview troubleshooting tips. Describe a migration upgrade of Federation Service.Describe the role of Server-Side Microsoft Dynamics CRM. Review the Active Directory FederationSynchronization. Describe the upgrade of the Microsoft Service configuration steps.Configure Server-Side Synchronization. Dynamics CRM Email Router. Review the steps to configureTest Server-Side Synchronization settings. Email Tracking and Correlation claims-based authentication in MicrosoftInstallation Requirements Mailbox Monitoring Dynamics CRM.Deployment Methods Synchronization Methods Review the steps to configure an IFD inInstall Microsoft Dynamics CRM for Outlook Email Address Approval Microsoft Dynamics CRM.Configure Microsoft Dynamics CRM for Overview of the Email Router Manage System JobsOutlook Install the Email Router and Rule Delete RecordsConfigure User Email Settings Deployment Wizard Disaster RecoveryInstall Microsoft Dynamics CRM for Outlook Configure the Email Router Manage SQL DatabasesUsing the Command Line Set Up a Forward Mailbox for the Email TroubleshootingUsing Microsoft Dynamics CRM for Outlook Router Configure Tracingwith Offline Capability Deploy Inbox Rules Update Microsoft Dynamics CRMInstall Microsoft Dynamics CRM for Outlook. Install the Email Router on Multiple Manage Data EncryptionIdentify the deployment methods for Computers Best Practices Analyzer (BPA)installing Microsoft Dynamics CRM for Troubleshooting VSS Writer Service for Microsoft Dynamics


Outlook. Overview of Server-Side Synchronization CRMInstall Microsoft Dynamics CRM for Outlook. Configure Server-Side Synchronization MarketplaceConfigure Microsoft Dynamics CRM for Set Up a Forward Mailbox for Server-Side Examine how to manage system jobs.Outlook to connect to Microsoft Dynamics Synchronization Show how to delete records using the BulkCRM organizations. Migrate Email Router Settings Delete Wizard.Configure user settings and options related Email Integration Service Role Discuss areas to consider for a disasterto emails. Test Email Configuration recovery plan.Install Microsoft Dynamics CRM for Outlook Synchronize Appointments, Contacts, Describe tasks in Microsoft SQL Serverusing the command line. and Tasks that can improve performance.Review how Microsoft Dynamics CRM for Explain email tracking and correlation. Review ways to troubleshoot and diagnoseOutlook with offline capability works and how Discover how mailboxes are monitored. problems and monitor performance.to configure the offline database. Describe the purpose of Microsoft Examine how to configure tracing.Requirements for Configuring an Dynamics CRM mailbox records. Describe how to update MicrosoftInternet-Facing Deployment Examine the email synchronization Dynamics CRM.Certificates options. Examine data encryption.Install Active Directory Federation Services Review the requirement to approve email Describe the Best Practices Analyzer.Configure AD FS addresses. Describe the VSS Writer Service forConfigure Claims-Based Authentication Explain the role of the Microsoft Microsoft Dynamics CRM.Configure an IFD Dynamics CRM Email Router. Examine the Microsoft DynamicsDescribe the requirements for configuring an Install the Microsoft Dynamics CRM marketplace.IFD. Email Router. Network Load BalancingReview the certificates required for an IFD. Review the Email Router configuration Clustering Microsoft SQL ServerIdentify the steps to install Active Directory options. Other SQL Server High-AvailabilityFederation Service. Create a forward mailbox. SolutionsReview the Active Directory Federation Review the purpose of deploying High-Availability Options for OtherService configuration steps. forwarding rules. Supporting ComponentsReview the steps to configure claims-based Review options for installing the Emailauthentication in Microsoft Dynamics CRM. Router on multiple computers.Review the steps to configure an IFD in Review troubleshooting tips. lineMicrosoft Dynamics CRM. Describe the role of Server-Side On-Premises Licensing ModelManage System Jobs Synchronization. Online Licensing ModelDelete Records Configure Server-Side Synchronization. Supporting TechnologiesDisaster Recovery Test Server-Side Synchronization Microsoft Dynamics CRM ServerManage SQL Databases settings. Accessing Microsoft Dynamics CRMTroubleshooting Installation Requirements Microsoft Dynamics CRM for OfficeConfigure Tracing Deployment Methods OutlookUpdate Microsoft Dynamics CRM Install Microsoft Dynamics CRM for Managing EmailsManage Data Encryption Outlook Microsoft Dynamics CRM ReportingBest Practices Analyzer (BPA) Configure Microsoft Dynamics CRM for ExtensionsVSS Writer Service for Microsoft Dynamics Outlook Microsoft Dynamics CRM Language PacksCRM Configure User Email Settings Planning OverviewMarketplace Install Microsoft Dynamics CRM for Describe the licensing model and clientExamine how to manage system jobs. Outlook Using the Command Line access license types.Show how to delete records using the Bulk Using Microsoft Dynamics CRM for Provide an overview of the supportingDelete Wizard. Outlook with Offline Capability technologies.Discuss areas to consider for a disaster Install Microsoft Dynamics CRM for Examine the role of the Microsoftrecovery plan. Outlook. Dynamics CRM Server in a MicrosoftDescribe tasks in Microsoft SQL Server that Identify the deployment methods for Dynamics CRM deployment.can improve performance. installing Microsoft Dynamics CRM for Describe the ways to access MicrosoftReview ways to troubleshoot and diagnose Outlook. Dynamics CRM.problems and monitor performance. Install Microsoft Dynamics CRM for Identify the differences between the twoExamine how to configure tracing. Outlook. modes of Microsoft Dynamics CRM forDescribe how to update Microsoft Dynamics Configure Microsoft Dynamics CRM for Office Outlook.CRM. Outlook to connect to Microsoft Review the options for managing emails.Examine data encryption. Dynamics CRM organizations. Review the role of Microsoft DynamicsDescribe the Best Practices Analyzer. Configure user settings and options CRM Reporting Extensions.Describe the VSS Writer Service for related to emails. Review the role of Microsoft DynamicsMicrosoft Dynamics CRM. Install Microsoft Dynamics CRM for CRM Language Packs.Examine the Microsoft Dynamics Outlook using the command line. Microsoft SQL Server Requirementsmarketplace. Review how Microsoft Dynamics CRM for Active Directory RequirementsNetwork Load Balancing Outlook with offline capability works and Components Installed During Server SetupClustering Microsoft SQL Server how to configure the offline database. Microsoft Dynamics CRM WebsiteOther SQL Server High-Availability Solutions Requirements for Configuring an Required Installation Rights for MicrosoftHigh-Availability Options for Other Internet-Facing Deployment Dynamics CRM ServerSupporting Components Certificates Supported Server Topologies

Install Active Directory Federation Install Microsoft Dynamics CRM Server


Services Installation TroubleshootingConfigure AD FS Post-Installation TasksConfigure Claims-Based Authentication Install Microsoft Dynamics CRM Using theConfigure an IFD Command LineDescribe the requirements for configuring Deploy Microsoft Dynamics CRM Onlinean IFD. Describe the hardware and softwareReview the certificates required for an requirements for the Microsoft SQL Server.IFD. Identify the components that are installedIdentify the steps to install Active during Microsoft Dynamics CRM ServerDirectory Federation Service. Setup.Review the Active Directory Federation Review the options for creating theService configuration steps. Microsoft Dynamics CRM Server website.Review the steps to configure Review the rights required to installclaims-based authentication in Microsoft Microsoft Dynamics CRM Server.Dynamics CRM. Install Microsoft Dynamics CRM Server.Review the steps to configure an IFD in Review installation troubleshooting andMicrosoft Dynamics CRM. identify known issues.Manage System Jobs Identify the tasks and configurationDelete Records settings that are completed after theDisaster Recovery installation of Microsoft Dynamics CRMManage SQL Databases Server.Troubleshooting Describe how to install Microsoft DynamicsConfigure Tracing CRM using the command line.Update Microsoft Dynamics CRM Describe how sample data can be addedManage Data Encryption to a Microsoft Dynamics CRMBest Practices Analyzer (BPA) implementation.VSS Writer Service for Microsoft Microsoft Dynamics CRM ReportingDynamics CRM ExtensionsMarketplace Requirements for Microsoft DynamicsExamine how to manage system jobs. CRM Reporting ExtensionsShow how to delete records using the Microsoft Dynamics CRM Report AuthoringBulk Delete Wizard. ExtensionDiscuss areas to consider for a disaster Install Microsoft Dynamics CRM Reportingrecovery plan. ExtensionsDescribe tasks in Microsoft SQL Server Review when Microsoft Dynamics CRMthat can improve performance. Reporting Extensions is required.Review ways to troubleshoot and Identify the requirements for installingdiagnose problems and monitor Microsoft Dynamic CRM Reportingperformance. Extensions.Examine how to configure tracing. Review when Microsoft Dynamics CRMDescribe how to update Microsoft Report Authoring Extension is required.Dynamics CRM. Deployment AdministratorsExamine data encryption. Create a New OrganizationDescribe the Best Practices Analyzer. Manage Existing OrganizationsDescribe the VSS Writer Service for Manage ServersMicrosoft Dynamics CRM. Configure Access from the InternetExamine the Microsoft Dynamics Update Web Addressesmarketplace. View License InformationNetwork Load Balancing Upgrade the Microsoft Dynamics CRMClustering Microsoft SQL Server EditionOther SQL Server High-Availability Redeploy Microsoft Dynamics CRMSolutions Import OrganizationsHigh-Availability Options for Other Administer the Deployment UsingSupporting Components Windows PowerShell

Review the steps to create neworganizations.

line Describe the management tasks forOn-Premises Licensing Model existing organizations.Online Licensing Model Describe how to add an existingSupporting Technologies organization database to the deployment.Microsoft Dynamics CRM Server Review Microsoft Dynamics CRM ServerAccessing Microsoft Dynamics CRM management tasks.Microsoft Dynamics CRM for Office Describe how to update the MicrosoftOutlook Dynamics CRM web addresses.Managing Emails Review Microsoft Dynamics CRM licenseMicrosoft Dynamics CRM Reporting information.


Extensions Describe the Microsoft Dynamics CRMMicrosoft Dynamics CRM Language Edition upgrade options.Packs Explore why the redeployment of MicrosoftPlanning Overview Dynamics CRM is required.Describe the licensing model and client Examine Windows PowerShell foraccess license types. performing deployment commands.Provide an overview of the supporting Base and Extension Table Mergetechnologies. Upgrade Process PhasesExamine the role of the Microsoft Phase 1 – Prepare to UpgradeDynamics CRM Server in a Microsoft Phase 2 – Establish the Test EnvironmentDynamics CRM deployment. Phase 3 – Upgrade and Validate the TestDescribe the ways to access Microsoft EnvironmentDynamics CRM. Phase 4 – Upgrade and Validate theIdentify the differences between the two Production Deploymentmodes of Microsoft Dynamics CRM for Perform an In-Place Upgrade of MicrosoftOffice Outlook. Dynamics CRM 2011 ServerReview the options for managing emails. Perform a Migration Using the SameReview the role of Microsoft Dynamics Instance of SQL ServerCRM Reporting Extensions. Perform a Migration Using a New InstanceReview the role of Microsoft Dynamics of SQL ServerCRM Language Packs. Upgrade the Microsoft Dynamics CRMMicrosoft SQL Server Requirements 2011 Email RouterActive Directory Requirements Plan the Upgrade of Microsoft DynamicsComponents Installed During Server CRM 2011 for OutlookSetup Upgrade Microsoft Dynamics CRM 2011Microsoft Dynamics CRM Website for OutlookRequired Installation Rights for Microsoft Describe the base and extension tableDynamics CRM Server merge processSupported Server Topologies Review the high-level phases of anInstall Microsoft Dynamics CRM Server upgrade process.Installation Troubleshooting Explain the need for a test environment.Post-Installation Tasks Identify the need to validate an upgrade ofInstall Microsoft Dynamics CRM Using a test environment.the Command Line Review the upgrade of the productionDeploy Microsoft Dynamics CRM Online deployment.Describe the hardware and software Describe an in-place upgrade of Microsoftrequirements for the Microsoft SQL Dynamics CRM.Server. Describe a migration upgrade of MicrosoftIdentify the components that are installed Dynamics CRM.during Microsoft Dynamics CRM Server Describe the upgrade of the MicrosoftSetup. Dynamics CRM Email Router.Review the options for creating the Email Tracking and CorrelationMicrosoft Dynamics CRM Server website. Mailbox MonitoringReview the rights required to install Synchronization MethodsMicrosoft Dynamics CRM Server. Email Address ApprovalInstall Microsoft Dynamics CRM Server. Overview of the Email RouterReview installation troubleshooting and Install the Email Router and Ruleidentify known issues. Deployment WizardIdentify the tasks and configuration Configure the Email Routersettings that are completed after the Set Up a Forward Mailbox for the Emailinstallation of Microsoft Dynamics CRM RouterServer. Deploy Inbox RulesDescribe how to install Microsoft Install the Email Router on MultipleDynamics CRM using the command line. ComputersDescribe how sample data can be added Troubleshootingto a Microsoft Dynamics CRM Overview of Server-Side Synchronizationimplementation. Configure Server-Side SynchronizationMicrosoft Dynamics CRM Reporting Set Up a Forward Mailbox for Server-SideExtensions SynchronizationRequirements for Microsoft Dynamics Migrate Email Router SettingsCRM Reporting Extensions Email Integration Service RoleMicrosoft Dynamics CRM Report Test Email ConfigurationAuthoring Extension Synchronize Appointments, Contacts, andInstall Microsoft Dynamics CRM TasksReporting Extensions Explain email tracking and correlation.Review when Microsoft Dynamics CRM Discover how mailboxes are monitored.


Reporting Extensions is required. Describe the purpose of MicrosoftIdentify the requirements for installing Dynamics CRM mailbox records.Microsoft Dynamic CRM Reporting Examine the email synchronizationExtensions. options.Review when Microsoft Dynamics CRM Review the requirement to approve emailReport Authoring Extension is required. addresses.Deployment Administrators Explain the role of the Microsoft DynamicsCreate a New Organization CRM Email Router.Manage Existing Organizations Install the Microsoft Dynamics CRM EmailManage Servers Router.Configure Access from the Internet Review the Email Router configurationUpdate Web Addresses options.View License Information Create a forward mailbox.Upgrade the Microsoft Dynamics CRM Review the purpose of deployingEdition forwarding rules.Redeploy Microsoft Dynamics CRM Review options for installing the EmailImport Organizations Router on multiple computers.Administer the Deployment Using Review troubleshooting tips.Windows PowerShell Describe the role of Server-SideReview the steps to create new Synchronization.organizations. Configure Server-Side Synchronization.Describe the management tasks for Test Server-Side Synchronization settings.existing organizations. Installation RequirementsDescribe how to add an existing Deployment Methodsorganization database to the deployment. Install Microsoft Dynamics CRM forReview Microsoft Dynamics CRM Server Outlookmanagement tasks. Configure Microsoft Dynamics CRM forDescribe how to update the Microsoft OutlookDynamics CRM web addresses. Configure User Email SettingsReview Microsoft Dynamics CRM license Install Microsoft Dynamics CRM forinformation. Outlook Using the Command LineDescribe the Microsoft Dynamics CRM Using Microsoft Dynamics CRM forEdition upgrade options. Outlook with Offline CapabilityExplore why the redeployment of Install Microsoft Dynamics CRM forMicrosoft Dynamics CRM is required. Outlook.Examine Windows PowerShell for Identify the deployment methods forperforming deployment commands. installing Microsoft Dynamics CRM forBase and Extension Table Merge Outlook.Upgrade Process Phases Install Microsoft Dynamics CRM forPhase 1 – Prepare to Upgrade Outlook.Phase 2 – Establish the Test Configure Microsoft Dynamics CRM forEnvironment Outlook to connect to Microsoft DynamicsPhase 3 – Upgrade and Validate the Test CRM organizations.Environment Configure user settings and options relatedPhase 4 – Upgrade and Validate the to emails.Production Deployment Install Microsoft Dynamics CRM forPerform an In-Place Upgrade of Microsoft Outlook using the command line.Dynamics CRM 2011 Server Review how Microsoft Dynamics CRM forPerform a Migration Using the Same Outlook with offline capability works andInstance of SQL Server how to configure the offline database.Perform a Migration Using a New Requirements for Configuring anInstance of SQL Server Internet-Facing DeploymentUpgrade the Microsoft Dynamics CRM Certificates2011 Email Router Install Active Directory Federation ServicesPlan the Upgrade of Microsoft Dynamics Configure AD FSCRM 2011 for Outlook Configure Claims-Based AuthenticationUpgrade Microsoft Dynamics CRM 2011 Configure an IFDfor Outlook Describe the requirements for configuringDescribe the base and extension table an IFD.merge process Review the certificates required for an IFD.Review the high-level phases of an Identify the steps to install Active Directoryupgrade process. Federation Service.Explain the need for a test environment. Review the Active Directory FederationIdentify the need to validate an upgrade Service configuration steps.of a test environment. Review the steps to configureReview the upgrade of the production claims-based authentication in Microsoft


deployment. Dynamics CRM.Describe an in-place upgrade of Microsoft Review the steps to configure an IFD inDynamics CRM. Microsoft Dynamics CRM.Describe a migration upgrade of Manage System JobsMicrosoft Dynamics CRM. Delete RecordsDescribe the upgrade of the Microsoft Disaster RecoveryDynamics CRM Email Router. Manage SQL DatabasesEmail Tracking and Correlation TroubleshootingMailbox Monitoring Configure TracingSynchronization Methods Update Microsoft Dynamics CRMEmail Address Approval Manage Data EncryptionOverview of the Email Router Best Practices Analyzer (BPA)Install the Email Router and Rule VSS Writer Service for Microsoft DynamicsDeployment Wizard CRMConfigure the Email Router MarketplaceSet Up a Forward Mailbox for the Email Examine how to manage system jobs.Router Show how to delete records using the BulkDeploy Inbox Rules Delete Wizard.Install the Email Router on Multiple Discuss areas to consider for a disasterComputers recovery plan.Troubleshooting Describe tasks in Microsoft SQL ServerOverview of Server-Side Synchronization that can improve performance.Configure Server-Side Synchronization Review ways to troubleshoot and diagnoseSet Up a Forward Mailbox for Server-Side problems and monitor performance.Synchronization Examine how to configure tracing.Migrate Email Router Settings Describe how to update MicrosoftEmail Integration Service Role Dynamics CRM.Test Email Configuration Examine data encryption.Synchronize Appointments, Contacts, Describe the Best Practices Analyzer.and Tasks Describe the VSS Writer Service forExplain email tracking and correlation. Microsoft Dynamics CRM.Discover how mailboxes are monitored. Examine the Microsoft DynamicsDescribe the purpose of Microsoft marketplace.Dynamics CRM mailbox records. Network Load BalancingExamine the email synchronization Clustering Microsoft SQL Serveroptions. Other SQL Server High-AvailabilityReview the requirement to approve email Solutionsaddresses. High-Availability Options for OtherExplain the role of the Microsoft Supporting ComponentsDynamics CRM Email Router.Install the Microsoft Dynamics CRMEmail Router.Review the Email Router configurationoptions.Create a forward mailbox.Review the purpose of deployingforwarding rules.Review options for installing the EmailRouter on multiple computers.Review troubleshooting tips.Describe the role of Server-SideSynchronization.Configure Server-Side Synchronization.Test Server-Side Synchronizationsettings.Installation RequirementsDeployment MethodsInstall Microsoft Dynamics CRM forOutlookConfigure Microsoft Dynamics CRM forOutlookConfigure User Email SettingsInstall Microsoft Dynamics CRM forOutlook Using the Command LineUsing Microsoft Dynamics CRM forOutlook with Offline Capability


Install Microsoft Dynamics CRM forOutlook.Identify the deployment methods forinstalling Microsoft Dynamics CRM forOutlook.Install Microsoft Dynamics CRM forOutlook.Configure Microsoft Dynamics CRM forOutlook to connect to MicrosoftDynamics CRM organizations.Configure user settings and optionsrelated to emails.Install Microsoft Dynamics CRM forOutlook using the command line.Review how Microsoft Dynamics CRM forOutlook with offline capability works andhow to configure the offline database.Requirements for Configuring anInternet-Facing DeploymentCertificatesInstall Active Directory FederationServicesConfigure AD FSConfigure Claims-Based AuthenticationConfigure an IFDDescribe the requirements for configuringan IFD.Review the certificates required for anIFD.Identify the steps to install ActiveDirectory Federation Service.Review the Active Directory FederationService configuration steps.Review the steps to configureclaims-based authentication in MicrosoftDynamics CRM.Review the steps to configure an IFD inMicrosoft Dynamics CRM.Manage System JobsDelete RecordsDisaster RecoveryManage SQL DatabasesTroubleshootingConfigure TracingUpdate Microsoft Dynamics CRMManage Data EncryptionBest Practices Analyzer (BPA)VSS Writer Service for MicrosoftDynamics CRMMarketplaceExamine how to manage system jobs.Show how to delete records using theBulk Delete Wizard.Discuss areas to consider for a disasterrecovery plan.Describe tasks in Microsoft SQL Serverthat can improve performance.Review ways to troubleshoot anddiagnose problems and monitorperformance.Examine how to configure tracing.Describe how to update MicrosoftDynamics CRM.Examine data encryption.Describe the Best Practices Analyzer.Describe the VSS Writer Service for


Microsoft Dynamics CRM.Examine the Microsoft Dynamicsmarketplace.Network Load BalancingClustering Microsoft SQL ServerOther SQL Server High-AvailabilitySolutionsHigh-Availability Options for OtherSupporting Components

lineOn-Premises Licensing ModelOnline Licensing ModelSupporting TechnologiesMicrosoft Dynamics CRM ServerAccessing Microsoft Dynamics CRMMicrosoft Dynamics CRM for OfficeOutlookManaging EmailsMicrosoft Dynamics CRM ReportingExtensionsMicrosoft Dynamics CRM LanguagePacksPlanning OverviewDescribe the licensing model and clientaccess license types.Provide an overview of the supportingtechnologies.Examine the role of the MicrosoftDynamics CRM Server in a MicrosoftDynamics CRM deployment.Describe the ways to access MicrosoftDynamics CRM.Identify the differences between the twomodes of Microsoft Dynamics CRM forOffice Outlook.Review the options for managing emails.Review the role of Microsoft DynamicsCRM Reporting Extensions.Review the role of Microsoft DynamicsCRM Language Packs.Microsoft SQL Server RequirementsActive Directory RequirementsComponents Installed During ServerSetupMicrosoft Dynamics CRM WebsiteRequired Installation Rights for MicrosoftDynamics CRM ServerSupported Server TopologiesInstall Microsoft Dynamics CRM ServerInstallation TroubleshootingPost-Installation TasksInstall Microsoft Dynamics CRM Usingthe Command LineDeploy Microsoft Dynamics CRM OnlineDescribe the hardware and softwarerequirements for the Microsoft SQLServer.Identify the components that are installedduring Microsoft Dynamics CRM ServerSetup.Review the options for creating theMicrosoft Dynamics CRM Server website.Review the rights required to installMicrosoft Dynamics CRM Server.


Install Microsoft Dynamics CRM Server.Review installation troubleshooting andidentify known issues.Identify the tasks and configurationsettings that are completed after theinstallation of Microsoft Dynamics CRMServer.Describe how to install MicrosoftDynamics CRM using the command line.Describe how sample data can be addedto a Microsoft Dynamics CRMimplementation.Microsoft Dynamics CRM ReportingExtensionsRequirements for Microsoft DynamicsCRM Reporting ExtensionsMicrosoft Dynamics CRM ReportAuthoring ExtensionInstall Microsoft Dynamics CRMReporting ExtensionsReview when Microsoft Dynamics CRMReporting Extensions is required.Identify the requirements for installingMicrosoft Dynamic CRM ReportingExtensions.Review when Microsoft Dynamics CRMReport Authoring Extension is required.Deployment AdministratorsCreate a New OrganizationManage Existing OrganizationsManage ServersConfigure Access from the InternetUpdate Web AddressesView License InformationUpgrade the Microsoft Dynamics CRMEditionRedeploy Microsoft Dynamics CRMImport OrganizationsAdminister the Deployment UsingWindows PowerShellReview the steps to create neworganizations.Describe the management tasks forexisting organizations.Describe how to add an existingorganization database to the deployment.Review Microsoft Dynamics CRM Servermanagement tasks.Describe how to update the MicrosoftDynamics CRM web addresses.Review Microsoft Dynamics CRM licenseinformation.Describe the Microsoft Dynamics CRMEdition upgrade options.Explore why the redeployment ofMicrosoft Dynamics CRM is required.Examine Windows PowerShell forperforming deployment commands.Base and Extension Table MergeUpgrade Process PhasesPhase 1 – Prepare to UpgradePhase 2 – Establish the TestEnvironmentPhase 3 – Upgrade and Validate the TestEnvironmentPhase 4 – Upgrade and Validate the


Production DeploymentPerform an In-Place Upgrade of MicrosoftDynamics CRM 2011 ServerPerform a Migration Using the SameInstance of SQL ServerPerform a Migration Using a NewInstance of SQL ServerUpgrade the Microsoft Dynamics CRM2011 Email RouterPlan the Upgrade of Microsoft DynamicsCRM 2011 for OutlookUpgrade Microsoft Dynamics CRM 2011for OutlookDescribe the base and extension tablemerge processReview the high-level phases of anupgrade process.Explain the need for a test environment.Identify the need to validate an upgradeof a test environment.Review the upgrade of the productiondeployment.Describe an in-place upgrade of MicrosoftDynamics CRM.Describe a migration upgrade ofMicrosoft Dynamics CRM.Describe the upgrade of the MicrosoftDynamics CRM Email Router.Email Tracking and CorrelationMailbox MonitoringSynchronization MethodsEmail Address ApprovalOverview of the Email RouterInstall the Email Router and RuleDeployment WizardConfigure the Email RouterSet Up a Forward Mailbox for the EmailRouterDeploy Inbox RulesInstall the Email Router on MultipleComputersTroubleshootingOverview of Server-Side SynchronizationConfigure Server-Side SynchronizationSet Up a Forward Mailbox for Server-SideSynchronizationMigrate Email Router SettingsEmail Integration Service RoleTest Email ConfigurationSynchronize Appointments, Contacts,and TasksExplain email tracking and correlation.Discover how mailboxes are monitored.Describe the purpose of MicrosoftDynamics CRM mailbox records.Examine the email synchronizationoptions.Review the requirement to approve emailaddresses.Explain the role of the MicrosoftDynamics CRM Email Router.Install the Microsoft Dynamics CRMEmail Router.Review the Email Router configurationoptions.Create a forward mailbox.


Review the purpose of deployingforwarding rules.Review options for installing the EmailRouter on multiple computers.Review troubleshooting tips.Describe the role of Server-SideSynchronization.Configure Server-Side Synchronization.Test Server-Side Synchronizationsettings.Installation RequirementsDeployment MethodsInstall Microsoft Dynamics CRM forOutlookConfigure Microsoft Dynamics CRM forOutlookConfigure User Email SettingsInstall Microsoft Dynamics CRM forOutlook Using the Command LineUsing Microsoft Dynamics CRM forOutlook with Offline CapabilityInstall Microsoft Dynamics CRM forOutlook.Identify the deployment methods forinstalling Microsoft Dynamics CRM forOutlook.Install Microsoft Dynamics CRM forOutlook.Configure Microsoft Dynamics CRM forOutlook to connect to MicrosoftDynamics CRM organizations.Configure user settings and optionsrelated to emails.Install Microsoft Dynamics CRM forOutlook using the command line.Review how Microsoft Dynamics CRM forOutlook with offline capability works andhow to configure the offline database.Requirements for Configuring anInternet-Facing DeploymentCertificatesInstall Active Directory FederationServicesConfigure AD FSConfigure Claims-Based AuthenticationConfigure an IFDDescribe the requirements for configuringan IFD.Review the certificates required for anIFD.Identify the steps to install ActiveDirectory Federation Service.Review the Active Directory FederationService configuration steps.Review the steps to configureclaims-based authentication in MicrosoftDynamics CRM.Review the steps to configure an IFD inMicrosoft Dynamics CRM.Manage System JobsDelete RecordsDisaster RecoveryManage SQL DatabasesTroubleshootingConfigure TracingUpdate Microsoft Dynamics CRM


Manage Data EncryptionBest Practices Analyzer (BPA)VSS Writer Service for MicrosoftDynamics CRMMarketplaceExamine how to manage system jobs.Show how to delete records using theBulk Delete Wizard.Discuss areas to consider for a disasterrecovery plan.Describe tasks in Microsoft SQL Serverthat can improve performance.Review ways to troubleshoot anddiagnose problems and monitorperformance.Examine how to configure tracing.Describe how to update MicrosoftDynamics CRM.Examine data encryption.Describe the Best Practices Analyzer.Describe the VSS Writer Service forMicrosoft Dynamics CRM.Examine the Microsoft Dynamicsmarketplace.Network Load BalancingClustering Microsoft SQL ServerOther SQL Server High-AvailabilitySolutionsHigh-Availability Options for OtherSupporting Components

lineOn-Premises Licensing ModelOnline Licensing ModelSupporting TechnologiesMicrosoft Dynamics CRM ServerAccessing Microsoft Dynamics CRMMicrosoft Dynamics CRM for OfficeOutlookManaging EmailsMicrosoft Dynamics CRM ReportingExtensionsMicrosoft Dynamics CRM LanguagePacksPlanning OverviewDescribe the licensing model and clientaccess license types.Provide an overview of the supportingtechnologies.Examine the role of the MicrosoftDynamics CRM Server in a MicrosoftDynamics CRM deployment.Describe the ways to access MicrosoftDynamics CRM.Identify the differences between the twomodes of Microsoft Dynamics CRM forOffice Outlook.Review the options for managing emails.Review the role of Microsoft DynamicsCRM Reporting Extensions.Review the role of Microsoft DynamicsCRM Language Packs.Microsoft SQL Server RequirementsActive Directory RequirementsComponents Installed During Server


SetupMicrosoft Dynamics CRM WebsiteRequired Installation Rights for MicrosoftDynamics CRM ServerSupported Server TopologiesInstall Microsoft Dynamics CRM ServerInstallation TroubleshootingPost-Installation TasksInstall Microsoft Dynamics CRM Usingthe Command LineDeploy Microsoft Dynamics CRM OnlineDescribe the hardware and softwarerequirements for the Microsoft SQLServer.Identify the components that are installedduring Microsoft Dynamics CRM ServerSetup.Review the options for creating theMicrosoft Dynamics CRM Server website.Review the rights required to installMicrosoft Dynamics CRM Server.Install Microsoft Dynamics CRM Server.Review installation troubleshooting andidentify known issues.Identify the tasks and configurationsettings that are completed after theinstallation of Microsoft Dynamics CRMServer.Describe how to install MicrosoftDynamics CRM using the command line.Describe how sample data can be addedto a Microsoft Dynamics CRMimplementation.Microsoft Dynamics CRM ReportingExtensionsRequirements for Microsoft DynamicsCRM Reporting ExtensionsMicrosoft Dynamics CRM ReportAuthoring ExtensionInstall Microsoft Dynamics CRMReporting ExtensionsReview when Microsoft Dynamics CRMReporting Extensions is required.Identify the requirements for installingMicrosoft Dynamic CRM ReportingExtensions.Review when Microsoft Dynamics CRMReport Authoring Extension is required.Deployment AdministratorsCreate a New OrganizationManage Existing OrganizationsManage ServersConfigure Access from the InternetUpdate Web AddressesView License InformationUpgrade the Microsoft Dynamics CRMEditionRedeploy Microsoft Dynamics CRMImport OrganizationsAdminister the Deployment UsingWindows PowerShellReview the steps to create neworganizations.Describe the management tasks forexisting organizations.Describe how to add an existing


organization database to the deployment.Review Microsoft Dynamics CRM Servermanagement tasks.Describe how to update the MicrosoftDynamics CRM web addresses.Review Microsoft Dynamics CRM licenseinformation.Describe the Microsoft Dynamics CRMEdition upgrade options.Explore why the redeployment ofMicrosoft Dynamics CRM is required.Examine Windows PowerShell forperforming deployment commands.Base and Extension Table MergeUpgrade Process PhasesPhase 1 – Prepare to UpgradePhase 2 – Establish the TestEnvironmentPhase 3 – Upgrade and Validate the TestEnvironmentPhase 4 – Upgrade and Validate theProduction DeploymentPerform an In-Place Upgrade of MicrosoftDynamics CRM 2011 ServerPerform a Migration Using the SameInstance of SQL ServerPerform a Migration Using a NewInstance of SQL ServerUpgrade the Microsoft Dynamics CRM2011 Email RouterPlan the Upgrade of Microsoft DynamicsCRM 2011 for OutlookUpgrade Microsoft Dynamics CRM 2011for OutlookDescribe the base and extension tablemerge processReview the high-level phases of anupgrade process.Explain the need for a test environment.Identify the need to validate an upgradeof a test environment.Review the upgrade of the productiondeployment.Describe an in-place upgrade of MicrosoftDynamics CRM.Describe a migration upgrade ofMicrosoft Dynamics CRM.Describe the upgrade of the MicrosoftDynamics CRM Email Router.Email Tracking and CorrelationMailbox MonitoringSynchronization MethodsEmail Address ApprovalOverview of the Email RouterInstall the Email Router and RuleDeployment WizardConfigure the Email RouterSet Up a Forward Mailbox for the EmailRouterDeploy Inbox RulesInstall the Email Router on MultipleComputersTroubleshootingOverview of Server-Side SynchronizationConfigure Server-Side SynchronizationSet Up a Forward Mailbox for Server-Side


SynchronizationMigrate Email Router SettingsEmail Integration Service RoleTest Email ConfigurationSynchronize Appointments, Contacts,and TasksExplain email tracking and correlation.Discover how mailboxes are monitored.Describe the purpose of MicrosoftDynamics CRM mailbox records.Examine the email synchronizationoptions.Review the requirement to approve emailaddresses.Explain the role of the MicrosoftDynamics CRM Email Router.Install the Microsoft Dynamics CRMEmail Router.Review the Email Router configurationoptions.Create a forward mailbox.Review the purpose of deployingforwarding rules.Review options for installing the EmailRouter on multiple computers.Review troubleshooting tips.Describe the role of Server-SideSynchronization.Configure Server-Side Synchronization.Test Server-Side Synchronizationsettings.Installation RequirementsDeployment MethodsInstall Microsoft Dynamics CRM forOutlookConfigure Microsoft Dynamics CRM forOutlookConfigure User Email SettingsInstall Microsoft Dynamics CRM forOutlook Using the Command LineUsing Microsoft Dynamics CRM forOutlook with Offline CapabilityInstall Microsoft Dynamics CRM forOutlook.Identify the deployment methods forinstalling Microsoft Dynamics CRM forOutlook.Install Microsoft Dynamics CRM forOutlook.Configure Microsoft Dynamics CRM forOutlook to connect to MicrosoftDynamics CRM organizations.Configure user settings and optionsrelated to emails.Install Microsoft Dynamics CRM forOutlook using the command line.Review how Microsoft Dynamics CRM forOutlook with offline capability works andhow to configure the offline database.Requirements for Configuring anInternet-Facing DeploymentCertificatesInstall Active Directory FederationServicesConfigure AD FSConfigure Claims-Based Authentication


Configure an IFDDescribe the requirements for configuringan IFD.Review the certificates required for anIFD.Identify the steps to install ActiveDirectory Federation Service.Review the Active Directory FederationService configuration steps.Review the steps to configureclaims-based authentication in MicrosoftDynamics CRM.Review the steps to configure an IFD inMicrosoft Dynamics CRM.Manage System JobsDelete RecordsDisaster RecoveryManage SQL DatabasesTroubleshootingConfigure TracingUpdate Microsoft Dynamics CRMManage Data EncryptionBest Practices Analyzer (BPA)VSS Writer Service for MicrosoftDynamics CRMMarketplaceExamine how to manage system jobs.Show how to delete records using theBulk Delete Wizard.Discuss areas to consider for a disasterrecovery plan.Describe tasks in Microsoft SQL Serverthat can improve performance.Review ways to troubleshoot anddiagnose problems and monitorperformance.Examine how to configure tracing.Describe how to update MicrosoftDynamics CRM.Examine data encryption.Describe the Best Practices Analyzer.Describe the VSS Writer Service forMicrosoft Dynamics CRM.Examine the Microsoft Dynamicsmarketplace.Network Load BalancingClustering Microsoft SQL ServerOther SQL Server High-AvailabilitySolutionsHigh-Availability Options for OtherSupporting Components

lineOn-Premises Licensing ModelOnline Licensing ModelSupporting TechnologiesMicrosoft Dynamics CRM ServerAccessing Microsoft Dynamics CRMMicrosoft Dynamics CRM for OfficeOutlookManaging EmailsMicrosoft Dynamics CRM ReportingExtensionsMicrosoft Dynamics CRM LanguagePacks


Planning OverviewDescribe the licensing model and clientaccess license types.Provide an overview of the supportingtechnologies.Examine the role of the MicrosoftDynamics CRM Server in a MicrosoftDynamics CRM deployment.Describe the ways to access MicrosoftDynamics CRM.Identify the differences between the twomodes of Microsoft Dynamics CRM forOffice Outlook.Review the options for managing emails.Review the role of Microsoft DynamicsCRM Reporting Extensions.Review the role of Microsoft DynamicsCRM Language Packs.Microsoft SQL Server RequirementsActive Directory RequirementsComponents Installed During ServerSetupMicrosoft Dynamics CRM WebsiteRequired Installation Rights for MicrosoftDynamics CRM ServerSupported Server TopologiesInstall Microsoft Dynamics CRM ServerInstallation TroubleshootingPost-Installation TasksInstall Microsoft Dynamics CRM Usingthe Command LineDeploy Microsoft Dynamics CRM OnlineDescribe the hardware and softwarerequirements for the Microsoft SQLServer.Identify the components that are installedduring Microsoft Dynamics CRM ServerSetup.Review the options for creating theMicrosoft Dynamics CRM Server website.Review the rights required to installMicrosoft Dynamics CRM Server.Install Microsoft Dynamics CRM Server.Review installation troubleshooting andidentify known issues.Identify the tasks and configurationsettings that are completed after theinstallation of Microsoft Dynamics CRMServer.Describe how to install MicrosoftDynamics CRM using the command line.Describe how sample data can be addedto a Microsoft Dynamics CRMimplementation.Microsoft Dynamics CRM ReportingExtensionsRequirements for Microsoft DynamicsCRM Reporting ExtensionsMicrosoft Dynamics CRM ReportAuthoring ExtensionInstall Microsoft Dynamics CRMReporting ExtensionsReview when Microsoft Dynamics CRMReporting Extensions is required.Identify the requirements for installingMicrosoft Dynamic CRM Reporting


Extensions.Review when Microsoft Dynamics CRMReport Authoring Extension is required.Deployment AdministratorsCreate a New OrganizationManage Existing OrganizationsManage ServersConfigure Access from the InternetUpdate Web AddressesView License InformationUpgrade the Microsoft Dynamics CRMEditionRedeploy Microsoft Dynamics CRMImport OrganizationsAdminister the Deployment UsingWindows PowerShellReview the steps to create neworganizations.Describe the management tasks forexisting organizations.Describe how to add an existingorganization database to the deployment.Review Microsoft Dynamics CRM Servermanagement tasks.Describe how to update the MicrosoftDynamics CRM web addresses.Review Microsoft Dynamics CRM licenseinformation.Describe the Microsoft Dynamics CRMEdition upgrade options.Explore why the redeployment ofMicrosoft Dynamics CRM is required.Examine Windows PowerShell forperforming deployment commands.Base and Extension Table MergeUpgrade Process PhasesPhase 1 – Prepare to UpgradePhase 2 – Establish the TestEnvironmentPhase 3 – Upgrade and Validate the TestEnvironmentPhase 4 – Upgrade and Validate theProduction DeploymentPerform an In-Place Upgrade of MicrosoftDynamics CRM 2011 ServerPerform a Migration Using the SameInstance of SQL ServerPerform a Migration Using a NewInstance of SQL ServerUpgrade the Microsoft Dynamics CRM2011 Email RouterPlan the Upgrade of Microsoft DynamicsCRM 2011 for OutlookUpgrade Microsoft Dynamics CRM 2011for OutlookDescribe the base and extension tablemerge processReview the high-level phases of anupgrade process.Explain the need for a test environment.Identify the need to validate an upgradeof a test environment.Review the upgrade of the productiondeployment.Describe an in-place upgrade of MicrosoftDynamics CRM.


Describe a migration upgrade ofMicrosoft Dynamics CRM.Describe the upgrade of the MicrosoftDynamics CRM Email Router.Email Tracking and CorrelationMailbox MonitoringSynchronization MethodsEmail Address ApprovalOverview of the Email RouterInstall the Email Router and RuleDeployment WizardConfigure the Email RouterSet Up a Forward Mailbox for the EmailRouterDeploy Inbox RulesInstall the Email Router on MultipleComputersTroubleshootingOverview of Server-Side SynchronizationConfigure Server-Side SynchronizationSet Up a Forward Mailbox for Server-SideSynchronizationMigrate Email Router SettingsEmail Integration Service RoleTest Email ConfigurationSynchronize Appointments, Contacts,and TasksExplain email tracking and correlation.Discover how mailboxes are monitored.Describe the purpose of MicrosoftDynamics CRM mailbox records.Examine the email synchronizationoptions.Review the requirement to approve emailaddresses.Explain the role of the MicrosoftDynamics CRM Email Router.Install the Microsoft Dynamics CRMEmail Router.Review the Email Router configurationoptions.Create a forward mailbox.Review the purpose of deployingforwarding rules.Review options for installing the EmailRouter on multiple computers.Review troubleshooting tips.Describe the role of Server-SideSynchronization.Configure Server-Side Synchronization.Test Server-Side Synchronizationsettings.Installation RequirementsDeployment MethodsInstall Microsoft Dynamics CRM forOutlookConfigure Microsoft Dynamics CRM forOutlookConfigure User Email SettingsInstall Microsoft Dynamics CRM forOutlook Using the Command LineUsing Microsoft Dynamics CRM forOutlook with Offline CapabilityInstall Microsoft Dynamics CRM forOutlook.Identify the deployment methods for


installing Microsoft Dynamics CRM forOutlook.Install Microsoft Dynamics CRM forOutlook.Configure Microsoft Dynamics CRM forOutlook to connect to MicrosoftDynamics CRM organizations.Configure user settings and optionsrelated to emails.Install Microsoft Dynamics CRM forOutlook using the command line.Review how Microsoft Dynamics CRM forOutlook with offline capability works andhow to configure the offline database.Requirements for Configuring anInternet-Facing DeploymentCertificatesInstall Active Directory FederationServicesConfigure AD FSConfigure Claims-Based AuthenticationConfigure an IFDDescribe the requirements for configuringan IFD.Review the certificates required for anIFD.Identify the steps to install ActiveDirectory Federation Service.Review the Active Directory FederationService configuration steps.Review the steps to configureclaims-based authentication in MicrosoftDynamics CRM.Review the steps to configure an IFD inMicrosoft Dynamics CRM.Manage System JobsDelete RecordsDisaster RecoveryManage SQL DatabasesTroubleshootingConfigure TracingUpdate Microsoft Dynamics CRMManage Data EncryptionBest Practices Analyzer (BPA)VSS Writer Service for MicrosoftDynamics CRMMarketplaceExamine how to manage system jobs.Show how to delete records using theBulk Delete Wizard.Discuss areas to consider for a disasterrecovery plan.Describe tasks in Microsoft SQL Serverthat can improve performance.Review ways to troubleshoot anddiagnose problems and monitorperformance.Examine how to configure tracing.Describe how to update MicrosoftDynamics CRM.Examine data encryption.Describe the Best Practices Analyzer.Describe the VSS Writer Service forMicrosoft Dynamics CRM.Examine the Microsoft Dynamicsmarketplace.


Network Load BalancingClustering Microsoft SQL ServerOther SQL Server High-AvailabilitySolutionsHigh-Availability Options for OtherSupporting Components

lineOn-Premises Licensing ModelOnline Licensing ModelSupporting TechnologiesMicrosoft Dynamics CRM ServerAccessing Microsoft Dynamics CRMMicrosoft Dynamics CRM for OfficeOutlookManaging EmailsMicrosoft Dynamics CRM ReportingExtensionsMicrosoft Dynamics CRM LanguagePacksPlanning OverviewDescribe the licensing model and clientaccess license types.Provide an overview of the supportingtechnologies.Examine the role of the MicrosoftDynamics CRM Server in a MicrosoftDynamics CRM deployment.Describe the ways to access MicrosoftDynamics CRM.Identify the differences between the twomodes of Microsoft Dynamics CRM forOffice Outlook.Review the options for managing emails.Review the role of Microsoft DynamicsCRM Reporting Extensions.Review the role of Microsoft DynamicsCRM Language Packs.Microsoft SQL Server RequirementsActive Directory RequirementsComponents Installed During ServerSetupMicrosoft Dynamics CRM WebsiteRequired Installation Rights for MicrosoftDynamics CRM ServerSupported Server TopologiesInstall Microsoft Dynamics CRM ServerInstallation TroubleshootingPost-Installation TasksInstall Microsoft Dynamics CRM Usingthe Command LineDeploy Microsoft Dynamics CRM OnlineDescribe the hardware and softwarerequirements for the Microsoft SQLServer.Identify the components that are installedduring Microsoft Dynamics CRM ServerSetup.Review the options for creating theMicrosoft Dynamics CRM Server website.Review the rights required to installMicrosoft Dynamics CRM Server.Install Microsoft Dynamics CRM Server.Review installation troubleshooting andidentify known issues.


Identify the tasks and configurationsettings that are completed after theinstallation of Microsoft Dynamics CRMServer.Describe how to install MicrosoftDynamics CRM using the command line.Describe how sample data can be addedto a Microsoft Dynamics CRMimplementation.Microsoft Dynamics CRM ReportingExtensionsRequirements for Microsoft DynamicsCRM Reporting ExtensionsMicrosoft Dynamics CRM ReportAuthoring ExtensionInstall Microsoft Dynamics CRMReporting ExtensionsReview when Microsoft Dynamics CRMReporting Extensions is required.Identify the requirements for installingMicrosoft Dynamic CRM ReportingExtensions.Review when Microsoft Dynamics CRMReport Authoring Extension is required.Deployment AdministratorsCreate a New OrganizationManage Existing OrganizationsManage ServersConfigure Access from the InternetUpdate Web AddressesView License InformationUpgrade the Microsoft Dynamics CRMEditionRedeploy Microsoft Dynamics CRMImport OrganizationsAdminister the Deployment UsingWindows PowerShellReview the steps to create neworganizations.Describe the management tasks forexisting organizations.Describe how to add an existingorganization database to the deployment.Review Microsoft Dynamics CRM Servermanagement tasks.Describe how to update the MicrosoftDynamics CRM web addresses.Review Microsoft Dynamics CRM licenseinformation.Describe the Microsoft Dynamics CRMEdition upgrade options.Explore why the redeployment ofMicrosoft Dynamics CRM is required.Examine Windows PowerShell forperforming deployment commands.Base and Extension Table MergeUpgrade Process PhasesPhase 1 – Prepare to UpgradePhase 2 – Establish the TestEnvironmentPhase 3 – Upgrade and Validate the TestEnvironmentPhase 4 – Upgrade and Validate theProduction DeploymentPerform an In-Place Upgrade of MicrosoftDynamics CRM 2011 Server


Perform a Migration Using the SameInstance of SQL ServerPerform a Migration Using a NewInstance of SQL ServerUpgrade the Microsoft Dynamics CRM2011 Email RouterPlan the Upgrade of Microsoft DynamicsCRM 2011 for OutlookUpgrade Microsoft Dynamics CRM 2011for OutlookDescribe the base and extension tablemerge processReview the high-level phases of anupgrade process.Explain the need for a test environment.Identify the need to validate an upgradeof a test environment.Review the upgrade of the productiondeployment.Describe an in-place upgrade of MicrosoftDynamics CRM.Describe a migration upgrade ofMicrosoft Dynamics CRM.Describe the upgrade of the MicrosoftDynamics CRM Email Router.Email Tracking and CorrelationMailbox MonitoringSynchronization MethodsEmail Address ApprovalOverview of the Email RouterInstall the Email Router and RuleDeployment WizardConfigure the Email RouterSet Up a Forward Mailbox for the EmailRouterDeploy Inbox RulesInstall the Email Router on MultipleComputersTroubleshootingOverview of Server-Side SynchronizationConfigure Server-Side SynchronizationSet Up a Forward Mailbox for Server-SideSynchronizationMigrate Email Router SettingsEmail Integration Service RoleTest Email ConfigurationSynchronize Appointments, Contacts,and TasksExplain email tracking and correlation.Discover how mailboxes are monitored.Describe the purpose of MicrosoftDynamics CRM mailbox records.Examine the email synchronizationoptions.Review the requirement to approve emailaddresses.Explain the role of the MicrosoftDynamics CRM Email Router.Install the Microsoft Dynamics CRMEmail Router.Review the Email Router configurationoptions.Create a forward mailbox.Review the purpose of deployingforwarding rules.Review options for installing the Email


Router on multiple computers.Review troubleshooting tips.Describe the role of Server-SideSynchronization.Configure Server-Side Synchronization.Test Server-Side Synchronizationsettings.Installation RequirementsDeployment MethodsInstall Microsoft Dynamics CRM forOutlookConfigure Microsoft Dynamics CRM forOutlookConfigure User Email SettingsInstall Microsoft Dynamics CRM forOutlook Using the Command LineUsing Microsoft Dynamics CRM forOutlook with Offline CapabilityInstall Microsoft Dynamics CRM forOutlook.Identify the deployment methods forinstalling Microsoft Dynamics CRM forOutlook.Install Microsoft Dynamics CRM forOutlook.Configure Microsoft Dynamics CRM forOutlook to connect to MicrosoftDynamics CRM organizations.Configure user settings and optionsrelated to emails.Install Microsoft Dynamics CRM forOutlook using the command line.Review how Microsoft Dynamics CRM forOutlook with offline capability works andhow to configure the offline database.Requirements for Configuring anInternet-Facing DeploymentCertificatesInstall Active Directory FederationServicesConfigure AD FSConfigure Claims-Based AuthenticationConfigure an IFDDescribe the requirements for configuringan IFD.Review the certificates required for anIFD.Identify the steps to install ActiveDirectory Federation Service.Review the Active Directory FederationService configuration steps.Review the steps to configureclaims-based authentication in MicrosoftDynamics CRM.Review the steps to configure an IFD inMicrosoft Dynamics CRM.Manage System JobsDelete RecordsDisaster RecoveryManage SQL DatabasesTroubleshootingConfigure TracingUpdate Microsoft Dynamics CRMManage Data EncryptionBest Practices Analyzer (BPA)VSS Writer Service for Microsoft


Dynamics CRMMarketplaceExamine how to manage system jobs.Show how to delete records using theBulk Delete Wizard.Discuss areas to consider for a disasterrecovery plan.Describe tasks in Microsoft SQL Serverthat can improve performance.Review ways to troubleshoot anddiagnose problems and monitorperformance.Examine how to configure tracing.Describe how to update MicrosoftDynamics CRM.Examine data encryption.Describe the Best Practices Analyzer.Describe the VSS Writer Service forMicrosoft Dynamics CRM.Examine the Microsoft Dynamicsmarketplace.Network Load BalancingClustering Microsoft SQL ServerOther SQL Server High-AvailabilitySolutionsHigh-Availability Options for OtherSupporting Components

lineOn-Premises Licensing ModelOnline Licensing ModelSupporting TechnologiesMicrosoft Dynamics CRM ServerAccessing Microsoft Dynamics CRMMicrosoft Dynamics CRM for OfficeOutlookManaging EmailsMicrosoft Dynamics CRM ReportingExtensionsMicrosoft Dynamics CRM LanguagePacksPlanning OverviewDescribe the licensing model and clientaccess license types.Provide an overview of the supportingtechnologies.Examine the role of the MicrosoftDynamics CRM Server in a MicrosoftDynamics CRM deployment.Describe the ways to access MicrosoftDynamics CRM.Identify the differences between the twomodes of Microsoft Dynamics CRM forOffice Outlook.Review the options for managing emails.Review the role of Microsoft DynamicsCRM Reporting Extensions.Review the role of Microsoft DynamicsCRM Language Packs.Microsoft SQL Server RequirementsActive Directory RequirementsComponents Installed During ServerSetupMicrosoft Dynamics CRM WebsiteRequired Installation Rights for Microsoft


Dynamics CRM ServerSupported Server TopologiesInstall Microsoft Dynamics CRM ServerInstallation TroubleshootingPost-Installation TasksInstall Microsoft Dynamics CRM Usingthe Command LineDeploy Microsoft Dynamics CRM OnlineDescribe the hardware and softwarerequirements for the Microsoft SQLServer.Identify the components that are installedduring Microsoft Dynamics CRM ServerSetup.Review the options for creating theMicrosoft Dynamics CRM Server website.Review the rights required to installMicrosoft Dynamics CRM Server.Install Microsoft Dynamics CRM Server.Review installation troubleshooting andidentify known issues.Identify the tasks and configurationsettings that are completed after theinstallation of Microsoft Dynamics CRMServer.Describe how to install MicrosoftDynamics CRM using the command line.Describe how sample data can be addedto a Microsoft Dynamics CRMimplementation.Microsoft Dynamics CRM ReportingExtensionsRequirements for Microsoft DynamicsCRM Reporting ExtensionsMicrosoft Dynamics CRM ReportAuthoring ExtensionInstall Microsoft Dynamics CRMReporting ExtensionsReview when Microsoft Dynamics CRMReporting Extensions is required.Identify the requirements for installingMicrosoft Dynamic CRM ReportingExtensions.Review when Microsoft Dynamics CRMReport Authoring Extension is required.Deployment AdministratorsCreate a New OrganizationManage Existing OrganizationsManage ServersConfigure Access from the InternetUpdate Web AddressesView License InformationUpgrade the Microsoft Dynamics CRMEditionRedeploy Microsoft Dynamics CRMImport OrganizationsAdminister the Deployment UsingWindows PowerShellReview the steps to create neworganizations.Describe the management tasks forexisting organizations.Describe how to add an existingorganization database to the deployment.Review Microsoft Dynamics CRM Servermanagement tasks.


Describe how to update the MicrosoftDynamics CRM web addresses.Review Microsoft Dynamics CRM licenseinformation.Describe the Microsoft Dynamics CRMEdition upgrade options.Explore why the redeployment ofMicrosoft Dynamics CRM is required.Examine Windows PowerShell forperforming deployment commands.Base and Extension Table MergeUpgrade Process PhasesPhase 1 – Prepare to UpgradePhase 2 – Establish the TestEnvironmentPhase 3 – Upgrade and Validate the TestEnvironmentPhase 4 – Upgrade and Validate theProduction DeploymentPerform an In-Place Upgrade of MicrosoftDynamics CRM 2011 ServerPerform a Migration Using the SameInstance of SQL ServerPerform a Migration Using a NewInstance of SQL ServerUpgrade the Microsoft Dynamics CRM2011 Email RouterPlan the Upgrade of Microsoft DynamicsCRM 2011 for OutlookUpgrade Microsoft Dynamics CRM 2011for OutlookDescribe the base and extension tablemerge processReview the high-level phases of anupgrade process.Explain the need for a test environment.Identify the need to validate an upgradeof a test environment.Review the upgrade of the productiondeployment.Describe an in-place upgrade of MicrosoftDynamics CRM.Describe a migration upgrade ofMicrosoft Dynamics CRM.Describe the upgrade of the MicrosoftDynamics CRM Email Router.Email Tracking and CorrelationMailbox MonitoringSynchronization MethodsEmail Address ApprovalOverview of the Email RouterInstall the Email Router and RuleDeployment WizardConfigure the Email RouterSet Up a Forward Mailbox for the EmailRouterDeploy Inbox RulesInstall the Email Router on MultipleComputersTroubleshootingOverview of Server-Side SynchronizationConfigure Server-Side SynchronizationSet Up a Forward Mailbox for Server-SideSynchronizationMigrate Email Router SettingsEmail Integration Service Role


Test Email ConfigurationSynchronize Appointments, Contacts,and TasksExplain email tracking and correlation.Discover how mailboxes are monitored.Describe the purpose of MicrosoftDynamics CRM mailbox records.Examine the email synchronizationoptions.Review the requirement to approve emailaddresses.Explain the role of the MicrosoftDynamics CRM Email Router.Install the Microsoft Dynamics CRMEmail Router.Review the Email Router configurationoptions.Create a forward mailbox.Review the purpose of deployingforwarding rules.Review options for installing the EmailRouter on multiple computers.Review troubleshooting tips.Describe the role of Server-SideSynchronization.Configure Server-Side Synchronization.Test Server-Side Synchronizationsettings.Installation RequirementsDeployment MethodsInstall Microsoft Dynamics CRM forOutlookConfigure Microsoft Dynamics CRM forOutlookConfigure User Email SettingsInstall Microsoft Dynamics CRM forOutlook Using the Command LineUsing Microsoft Dynamics CRM forOutlook with Offline CapabilityInstall Microsoft Dynamics CRM forOutlook.Identify the deployment methods forinstalling Microsoft Dynamics CRM forOutlook.Install Microsoft Dynamics CRM forOutlook.Configure Microsoft Dynamics CRM forOutlook to connect to MicrosoftDynamics CRM organizations.Configure user settings and optionsrelated to emails.Install Microsoft Dynamics CRM forOutlook using the command line.Review how Microsoft Dynamics CRM forOutlook with offline capability works andhow to configure the offline database.Requirements for Configuring anInternet-Facing DeploymentCertificatesInstall Active Directory FederationServicesConfigure AD FSConfigure Claims-Based AuthenticationConfigure an IFDDescribe the requirements for configuringan IFD.


Review the certificates required for anIFD.Identify the steps to install ActiveDirectory Federation Service.Review the Active Directory FederationService configuration steps.Review the steps to configureclaims-based authentication in MicrosoftDynamics CRM.Review the steps to configure an IFD inMicrosoft Dynamics CRM.Manage System JobsDelete RecordsDisaster RecoveryManage SQL DatabasesTroubleshootingConfigure TracingUpdate Microsoft Dynamics CRMManage Data EncryptionBest Practices Analyzer (BPA)VSS Writer Service for MicrosoftDynamics CRMMarketplaceExamine how to manage system jobs.Show how to delete records using theBulk Delete Wizard.Discuss areas to consider for a disasterrecovery plan.Describe tasks in Microsoft SQL Serverthat can improve performance.Review ways to troubleshoot anddiagnose problems and monitorperformance.Examine how to configure tracing.Describe how to update MicrosoftDynamics CRM.Examine data encryption.Describe the Best Practices Analyzer.Describe the VSS Writer Service forMicrosoft Dynamics CRM.Examine the Microsoft Dynamicsmarketplace.Network Load BalancingClustering Microsoft SQL ServerOther SQL Server High-AvailabilitySolutionsHigh-Availability Options for OtherSupporting Components

lineOn-Premises Licensing ModelOnline Licensing ModelSupporting TechnologiesMicrosoft Dynamics CRM ServerAccessing Microsoft Dynamics CRMMicrosoft Dynamics CRM for OfficeOutlookManaging EmailsMicrosoft Dynamics CRM ReportingExtensionsMicrosoft Dynamics CRM LanguagePacksPlanning OverviewDescribe the licensing model and clientaccess license types.


Provide an overview of the supportingtechnologies.Examine the role of the MicrosoftDynamics CRM Server in a MicrosoftDynamics CRM deployment.Describe the ways to access MicrosoftDynamics CRM.Identify the differences between the twomodes of Microsoft Dynamics CRM forOffice Outlook.Review the options for managing emails.Review the role of Microsoft DynamicsCRM Reporting Extensions.Review the role of Microsoft DynamicsCRM Language Packs.Microsoft SQL Server RequirementsActive Directory RequirementsComponents Installed During ServerSetupMicrosoft Dynamics CRM WebsiteRequired Installation Rights for MicrosoftDynamics CRM ServerSupported Server TopologiesInstall Microsoft Dynamics CRM ServerInstallation TroubleshootingPost-Installation TasksInstall Microsoft Dynamics CRM Usingthe Command LineDeploy Microsoft Dynamics CRM OnlineDescribe the hardware and softwarerequirements for the Microsoft SQLServer.Identify the components that are installedduring Microsoft Dynamics CRM ServerSetup.Review the options for creating theMicrosoft Dynamics CRM Server website.Review the rights required to installMicrosoft Dynamics CRM Server.Install Microsoft Dynamics CRM Server.Review installation troubleshooting andidentify known issues.Identify the tasks and configurationsettings that are completed after theinstallation of Microsoft Dynamics CRMServer.Describe how to install MicrosoftDynamics CRM using the command line.Describe how sample data can be addedto a Microsoft Dynamics CRMimplementation.Microsoft Dynamics CRM ReportingExtensionsRequirements for Microsoft DynamicsCRM Reporting ExtensionsMicrosoft Dynamics CRM ReportAuthoring ExtensionInstall Microsoft Dynamics CRMReporting ExtensionsReview when Microsoft Dynamics CRMReporting Extensions is required.Identify the requirements for installingMicrosoft Dynamic CRM ReportingExtensions.Review when Microsoft Dynamics CRMReport Authoring Extension is required.


Deployment AdministratorsCreate a New OrganizationManage Existing OrganizationsManage ServersConfigure Access from the InternetUpdate Web AddressesView License InformationUpgrade the Microsoft Dynamics CRMEditionRedeploy Microsoft Dynamics CRMImport OrganizationsAdminister the Deployment UsingWindows PowerShellReview the steps to create neworganizations.Describe the management tasks forexisting organizations.Describe how to add an existingorganization database to the deployment.Review Microsoft Dynamics CRM Servermanagement tasks.Describe how to update the MicrosoftDynamics CRM web addresses.Review Microsoft Dynamics CRM licenseinformation.Describe the Microsoft Dynamics CRMEdition upgrade options.Explore why the redeployment ofMicrosoft Dynamics CRM is required.Examine Windows PowerShell forperforming deployment commands.Base and Extension Table MergeUpgrade Process PhasesPhase 1 – Prepare to UpgradePhase 2 – Establish the TestEnvironmentPhase 3 – Upgrade and Validate the TestEnvironmentPhase 4 – Upgrade and Validate theProduction DeploymentPerform an In-Place Upgrade of MicrosoftDynamics CRM 2011 ServerPerform a Migration Using the SameInstance of SQL ServerPerform a Migration Using a NewInstance of SQL ServerUpgrade the Microsoft Dynamics CRM2011 Email RouterPlan the Upgrade of Microsoft DynamicsCRM 2011 for OutlookUpgrade Microsoft Dynamics CRM 2011for OutlookDescribe the base and extension tablemerge processReview the high-level phases of anupgrade process.Explain the need for a test environment.Identify the need to validate an upgradeof a test environment.Review the upgrade of the productiondeployment.Describe an in-place upgrade of MicrosoftDynamics CRM.Describe a migration upgrade ofMicrosoft Dynamics CRM.Describe the upgrade of the Microsoft


Dynamics CRM Email Router.Email Tracking and CorrelationMailbox MonitoringSynchronization MethodsEmail Address ApprovalOverview of the Email RouterInstall the Email Router and RuleDeployment WizardConfigure the Email RouterSet Up a Forward Mailbox for the EmailRouterDeploy Inbox RulesInstall the Email Router on MultipleComputersTroubleshootingOverview of Server-Side SynchronizationConfigure Server-Side SynchronizationSet Up a Forward Mailbox for Server-SideSynchronizationMigrate Email Router SettingsEmail Integration Service RoleTest Email ConfigurationSynchronize Appointments, Contacts,and TasksExplain email tracking and correlation.Discover how mailboxes are monitored.Describe the purpose of MicrosoftDynamics CRM mailbox records.Examine the email synchronizationoptions.Review the requirement to approve emailaddresses.Explain the role of the MicrosoftDynamics CRM Email Router.Install the Microsoft Dynamics CRMEmail Router.Review the Email Router configurationoptions.Create a forward mailbox.Review the purpose of deployingforwarding rules.Review options for installing the EmailRouter on multiple computers.Review troubleshooting tips.Describe the role of Server-SideSynchronization.Configure Server-Side Synchronization.Test Server-Side Synchronizationsettings.Installation RequirementsDeployment MethodsInstall Microsoft Dynamics CRM forOutlookConfigure Microsoft Dynamics CRM forOutlookConfigure User Email SettingsInstall Microsoft Dynamics CRM forOutlook Using the Command LineUsing Microsoft Dynamics CRM forOutlook with Offline CapabilityInstall Microsoft Dynamics CRM forOutlook.Identify the deployment methods forinstalling Microsoft Dynamics CRM forOutlook.Install Microsoft Dynamics CRM for


Outlook.Configure Microsoft Dynamics CRM forOutlook to connect to MicrosoftDynamics CRM organizations.Configure user settings and optionsrelated to emails.Install Microsoft Dynamics CRM forOutlook using the command line.Review how Microsoft Dynamics CRM forOutlook with offline capability works andhow to configure the offline database.Requirements for Configuring anInternet-Facing DeploymentCertificatesInstall Active Directory FederationServicesConfigure AD FSConfigure Claims-Based AuthenticationConfigure an IFDDescribe the requirements for configuringan IFD.Review the certificates required for anIFD.Identify the steps to install ActiveDirectory Federation Service.Review the Active Directory FederationService configuration steps.Review the steps to configureclaims-based authentication in MicrosoftDynamics CRM.Review the steps to configure an IFD inMicrosoft Dynamics CRM.Manage System JobsDelete RecordsDisaster RecoveryManage SQL DatabasesTroubleshootingConfigure TracingUpdate Microsoft Dynamics CRMManage Data EncryptionBest Practices Analyzer (BPA)VSS Writer Service for MicrosoftDynamics CRMMarketplaceExamine how to manage system jobs.Show how to delete records using theBulk Delete Wizard.Discuss areas to consider for a disasterrecovery plan.Describe tasks in Microsoft SQL Serverthat can improve performance.Review ways to troubleshoot anddiagnose problems and monitorperformance.Examine how to configure tracing.Describe how to update MicrosoftDynamics CRM.Examine data encryption.Describe the Best Practices Analyzer.Describe the VSS Writer Service forMicrosoft Dynamics CRM.Examine the Microsoft Dynamicsmarketplace.Network Load BalancingClustering Microsoft SQL ServerOther SQL Server High-Availability


SolutionsHigh-Availability Options for OtherSupporting Components

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Microsoft Dynamics CRM 2013 Installation and Deployment · 2019. 11. 13. · Microsoft Dynamics CRM...

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Transcript of Microsoft Dynamics CRM 2013 Installation and Deployment · 2019. 11. 13. · Microsoft Dynamics CRM...