Microsoft Dynamics Academic Alliance: ERP in Training VDAB
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Transcript of Microsoft Dynamics Academic Alliance: ERP in Training VDAB
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Training ERP Practices and challenges
seven ideas
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What business are we in?
unemployment
shortages
a. Sectorb. Companyc. Departementd. PROCESSe. Tasksf. ROLE
JOBCA
STIN
G
SYST
EMPEO
PLE
COMPETENCESPERSONALITYCOMMUNITY
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TRAINING WILL BE BLENDED
JOBFOCUS
MODULAR
FAQ
SELFTRAINING
TEAMWORK
SCENARIOS
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OUR IMPLEMENTATION TEAM
OUR QUEEN
OUR WIZARD
OUR PROPHET
APOSTLES
SPECIAL FORCES
ALLIES
FANS
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REALISATIONS 1.0 …
• Concept of training • Warming up courses• Training companies• First and second line helpdesk• Roadbook for instructors• SENSUS Sensitive Guidelines
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REALISATIONS 1.0 …
• concept of training – Get familiar with NAV– Help the customer– Update of master data– Help the boss
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REALISATIONS 1.0 …
?Warming up ? COURSES NEW/RENEWED• Commercial documents• Weblearning for free
For unemployedFor employedFor schools,
It’s our contribution in our alliance
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REALISATIONS 1.0 …
• training companies (electronic filing, phone and mailing, decision making, reporting)–Nov 2009 Turnhout (B2B commerce)–Dec 2010 Diest (catering)–Dec 2011 Antwerpen, Heverlee, Brussel,
Mechelen–Now 10 centers in preparation, Tongeren
with real warehouse
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Practice firm
• Oefenfirma – firme d’entrainement• The practice firm is virtual• Not an exercise, the firm is effectively running• Everything (sales/purchase negotiation,
communication…) is “real”, from the sales order to just before the shipping of goods.
• The shipping of the goods is virtual
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Implementation of NAV: analysis
• We made a model company in Dynamics NAV with the more common settings.
• We made a model process description.• We change the settings of the model company and the
model processes where needed:– Every firm has his own activity: sales of furniture, catering
with production, ergonomic items, wine and chocolates, drinks, …
– Every firm has his own flow, reorder policy, settings…– Some firms have several locations, no WMS, production,
assemblation, reservations for items…
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Implementation of NAV: training
• Introduction, get familiar with NAV• Purchase flow• Sales flow• Exception flows
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Implementation of NAV: migration and customization
• Migration: – we made Excel templates to migrate data
(customers, vendors, items) from the actual software towards Dynamics NAV
• Customization:– Our Microsoft partner Van Roey made some
customization, but only if really needed– We made the lay-outs
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Customization
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REALISATIONS 1.0 …
SENSUS Sensitive instructions along processes exercised by tutees
An impression…“Sensus Methode”, a BPM tool from a firm in the Netherlands
http://www.sensus-methode.nl/
Export to HTML
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Process: large view (not only NAV)
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Entry point 1: starting from main process (global view)
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2nd entry point: role
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3rd entry point: documents
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4th entry point: personal navigator
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REALISATIONS 1.0 …
• Concept of training • Warming up courses• Training companies• First and second line helpdesk• Roadbook for instructors• SENSUS Sensitive Guidelines
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Dreaming of…
• homework in the cloud• sector based training programs (logistics,
crm)• multilingual training (Dutch, English, French,
Russian!!)• management accounting applied in NAV• faq, NAV cooking à P. Huysentruyt • link with isabel and D&B
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conclusions
1. ERP makes a business a theatre play 2. Smart Casting is the challenge3. Training will be blended4. The winner is a team5. 1% inspiration, 99% transpiration6. Imagine7. I don’t yet know, the work is not yet finished