ComplySatisfy legal, regulatory,

and procurement

requirements by

meeting the Microsoft

Accessibility Standards

(MAS).

CompeteDeliver differentiated

functionality for people

with disabilities and

compelling mainstream

experiences that adapt

to every person &

situation.

ConvinceEnsure customers and

policy makers look to

Microsoft first for

solutions that meet their

needs and achieve their

goals.

Accessibility at Microsoft Mobile

Microsoft Confidential

1997

First user-trials with Nokia

Communicator and customers

who are deaf

1998

Nokia launches LPS-1, an

Inductive loopset for telecoil-

equipped hearing aid wearers

1999

Recognized as “Next

Generation Employer” for

promoting independence and

accommodating people with

disabilities

2000

Employee manual

and module

training added

for all employees

LPS-3 with answer

Button released

for Nokia 8200 and

8800 series mobile phones.

Phones include Vibra function

SMS server for deaf community

established in Malaysia

Accessibility considerations in product design added, one of only eight standard process requirements in product development

www.nokiaaccessibility.com debuts, offering productinformation and one-on-one customer assistance program; developed and certified with W3C standards

2002

Textphone (TTY) connectivity provided in handsets

2003

First video

messages

transmitting sign language

on Nokia 3650

and Nokia 7650

LPS-4 released. New loopset powered by phone, eliminating need for batteries

2004

Nokia collaborates to provide text-to-speech applications for blind and low vision customers with S60 devices

2005

Graphics-based menu interface for customers requiring cognitive assistance available on Nokia 771

Talking clock and alarm included on entry-level Nokia 1110 and Nokia 1650

2007

Built-in text-to-speech for S60 3rd Edition phones

Pre-installed font magnifier on Nokia 6120 classic

Voice clarity included in select handsets

Message Reader available for Eseriesdevices

2008

Nokia Australia launches “Nokia Accessibility Guide” for consumers, retailers, and operators

2008

Kurzweil-NFB reading machine debuts on Nokia N82

2009

Nokia launches WirelessLoopset, Nokia LPS-5

Nokia Magnifier

Nokia Braille Readerin Beta Labs

Voice Idle talking theme included on select devices

2010

ThinkContacts in Beta Labs

Nokia joins Global Accessibility Reporting Initiative (GARI)

2011

@nokiaaccess on Twitter

Nokia welcomes partnership with Microsoft to include device software with features for accessibility.

Nokia Screen Reader

Nokia 3650

Nokia

7710

Nokia

N92

https://www.youtube.com/watch?v=_VJ5e03yJOU

http://www.windowsphone.com/en-us/store/app/the-funnies/16f9ef49-

4a68-4c97-a97d-260491392b78

http://www.windowsphone.com/en-us/store/app/nokia-pocket-

magnifier/a4b6ea94-9f60-4745-b8b4-74990946e9ca

codefactory.es/en/products.asp?id=425

store.ovi.com/content/224364

Grip Enhancing Tapes

http://www.nokia.com/global/modern-mayor/

• What is it? An innovative educational solution using mobile phones to study mathematics – a potential to be a platform that can host any other learning content. Nokia Mobile Mathematics combines high school level mathematics curriculum (9000+ exercises and theory) with peer-to-peer encouragement, competitions and self-assessment. User access through mobile (or PC) browser.

• Languages English

• Short historyStarted in South Africa in 2008 as a pilot to demonstrate the power of mobile phones in mathematics learning. In now being expanded to Tanzania and Nigeria. Additionally a global version is available.

• Sustainability model (revenue model)Corporate Social Investment activity – no incoming revenue.

• PartnersSouth Africa: Department of Science and Technology, MTN and Cell C Global: inGenious, Seventh Framework Programme

• Social impact. Competence levels of active users improved by 14%

• More informationhttps://momaths.nokia.comhttps://www.youtube.com/watch?v=PQSu6tlxNkA

Nokia Mobile Mathematics

An active learning environment

http://www.skillpixels.com/

• Communication is essential for humans • Relatively many people have challenges with speech and text production

• E.g. Speech might be difficult to understand • Or challenges in writing letter-by-letter

Motivation

2.6.2014

• Augmentative and Alternative Communication (AAC) systems are tools that help communicating

AAC systems

2.6.2014 4

• Modern AAC devices can have voice output • They are often expensive, obtrusive and difficult to carry • They are also “local”

solutions only

AAC systems

2.6.2014 5

• Affordable

• Always with you

• Makes you feel good

•  Leverages the existing capabilities that smartphones provide

Vision

2.6.2014 6

Design drivers

29.5.2014 25

• Easy to use • Simplicity over efficiency • The application must not require an ecosystem to benefit the user • Redundant communication – voice, images and text for elements • The UI must have a modern look and feel

The team

• MS Devices and Services (Espoo)

• The Finnish Association on Intellectual and Developmental Disabilities (FAIDD)

• Leadin

•  Broad range of professionals working with end users have been involved in all phases during the design process

2.6.2014 7

End User Study

Research Concept Validate Design Build & iterate Pilot

Symbold Messenger project

2.6.2014 9

Questions • Are we solving the right problems?

• Is the concept understandable and easy to use for target users?

• Is there something crucial we have not thought about?

Challenges • Expressing the solution

• Communication and getting feedback

• Environment and test set-up

Questions and challenges

2.6.2014 10

• Test materials, questions and feedback forms were simplified • Test length and practicalities were adjusted

•  Support persons present in the test sessions with some users

• Test facilities were familiar • Emphasized introduction to the theme to encage users

Test situation adjustments

2.6.2014 11

• Instead a paper prototype, a demo running on a Lumia 925 • The demo included the most important flows and views • Also TTS (screen reader) was included in some parts of the demo

Communicating the concept

12

Test sessions

• One session lasted approximately 30 minutes.

• It consisted of background interview, test tasks and post-test evaluation.

• The test tasks included all the main use cases using the prototype

• Recruiting was done in co-operation with FAIDD / Tikoteekki

29.5.2014 13

• Test users perceived the concept as needed and exciting, making communication and mobile phone usage easier. Also coolness aspect was much appreciated J

• Users learned the main functionalities of the application during the test session.

• The concept main views were simple,

clear and easy to use. Large and clear icons and buttons were easy to see, recognise and hit.

• Those users who are used to communicate with symbols, could quickly learn how to use the symbol categories.

• Buttons with icons text is a good combination for this target group.

Some findings from the study

14

Some issues found in the study

• Most problems related to the usage of a touch screen device – modern devices are “full of screen”

• Some complexity had crept in …

• Some of our “pet features” like dynamic input was too complicated and did not provide enough added value

15

•  Some darlings got killed – app got simpler!

•  Navigation between symbol tables was changed

•  Insights to how the device was held on hand inspired new ideas and separate project

Some changes based on the test

1.6.2014 16

Current state and next steps

First ”napkin sketches”

29.5.2014 18

Friends Speak

Selection  table

Puhu Lähetä

Start  screen

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Friends  and related content

Speak  -­‐  produce text Speak  -­‐  share  the text

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Concept before validation

Nokia Symbol Messenger today

• The application will be piloted with 3-4 user groups containing users from demographics

• The application will be used for longer term in everyday life

• The feedback will be collected in several checkpoints

Study phases • Kick Off • Piloting phase • Wrap Up • Analysis and reporting

Next steps: pilot

29.5.2014 21

Microsoft Confidential 19