Micros retail asia pacific
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Transcript of Micros retail asia pacific
Developing an Effective Loss Prevention Roadmap
in an Omni-Channel Environment
Presented by Graeme BergmeierDirector of Operations, MICROS-Retail Asia Pacific
With over 40 years
With over 40 years experience with MICROS in providing IT systems to the three MICROS verticals: Retail, Food and Beverage and Hospitality and direct
involvement with MICROS loss prevention analytics for the past ten years, Graeme has extensive knowledge of the loss prevention requirements of
these industries.
Introducing Graeme Bergmeier
Global Shrink Overview
The average shrink at a retailer in India is 2.7%(the largest percentage of any country in the world.)
For an Indian retailer that does $100,000,000.00 USD (₹5,898,040,000.00 INR) in revenue per year, that amounts to
$2,700,000.00 USD or approximately:
₹159,244,962.71 INR annual losses
Average Indian Retail Shrink in Rupees
Where/How Employees Steal
POS Fraud Value – identified theft
10% of your employees would never steal from you.10% of your employees look
for every opportunity to steal from you.
Are my Employees Honest?
10%10% 80%
80% of your employees are opportunistic based on many
factors.
10%
30%
40%
50%
70%
20%
80%
60%
8 of 10 Employees decide to steal or not based on internal controls
Merchandise
Cash
POS used as till to add up value of order
Guest hands over cash for full value
Once guest has moved on, all items are removed and a low value item entered instead
$0.50 goes into the till, $34.45 goes into the pocket…..allegedly!
XBRi - Theft or operator error? You make the call!
Where Business Intelligence and Loss Prevention meet
BI Meets Employee Fraud
250 chains aroundthe globe
• Refund Fraud
• Pass Off’s
• Unauthorized Discounts & Price Overrides
• Line Voids, Post Voids & Cancels
• Gift Card Fraud
• Sales Under Threshold
• Coupons & Promotional Pricing
• Employee Discount Abuse
How Employees Steal - POS
Focus on Key KPI’s
Risk Activity and ROI Dashboard
Visualize Data
Exception Reporting
Trends & Alerts
Tie to Video
Mobilize Analysts & Users
Skilled LP Analyst
Are You Ready?
Be Prepared!
• Cultural
• Human Resources
• Theft/Policy/Training
• Professional Analysts and Interviews
Week -4 Week -3 Week -2 Week -1 Interview Week 1 Week 2 Week 3 Week 4 $960,000.00
$970,000.00
$980,000.00
$990,000.00
$1,000,000.00
$1,010,000.00
$1,020,000.00
$1,030,000.00
$1,040,000.00
$1,050,000.00
Series1
Soft ROI
• Sales Uplift
• Margin Gains
• 11.5 Factor Dishonest Employees
Retail Shrink in India – 2.7 %Employee Losses – 1.1%
For $100,000,000 USD or $1.1M Or ₹62.6 INR
20% Reduction= $220,000 profits or ₹ 12.8 INR
Hard ROI
Face the Biggest Losses (employee)
Layer in BI & Technology
Deal with Exceptions
Keep the 80% Honest
Thank You