MICOTECA DA UNIVERSIDADE DO MINHO (MUM): IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM BASED ON ISO...

MICOTECA DA UNIVERSIDADE DO MINHO (MUM):

IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM BASED

ON ISO 9001:2008

Marta F. Simões, Anabela Martins, Nicolina Dias, Cledir Santos, Nelson Lima

ECCO XXX, 16th to 17th June 2011

http://www.uminho.pt/default.aspx

MUM:

◘ holds a filamentous fungi culture collection ◘ established in 1996 ◘ in the facilities of the DEB at Minho University◘ www.micoteca.deb.uminho.pt

◘ Developed and implemented a Quality Management System -

QMS:

Based on: NP EN ISO 9001:2008

OECD BCR Best Pratices


http://www.micoteca.deb.uminho.pt/



MISSION: Provide the highest quality services to our customers,

collecting, maintaining and supplying fungal strains and their

associated information for teaching and research in biotechnology and

life sciences. MUM intends to be a centre of knowledge, information

and training in mycology, operating at a global level and under national

and international regulations.




Commitment to Quality Valuing costumer’s needs

Supplying high quality products and services

OBJECTIVE: develop the ongoing management process to continually improve services

• Using and developing key performance indicators• Creating a dynamic work environment by being innovative and performing a

high-quality research• Following the technological and scientific development of the sector

• Continuously developing the expertise, professionalism and integrity of the collaborators of MUM

Quality Policy of MUM




GENERAL QUALITY OBJECTIVES:

Strive for complete understanding and meet the standards of customer

Continually improve MUM process performance developing key indicators by identification of critical success factors

Following the technological and scientific development of the sector by being present in a regular basis on relevant scientific events

Continually developing the expertise, professionalism and integrity of MUM collaborators by appropriate training

Maintain a dynamic work team performing a innovative high-quality research

Foster a team approach to detect prevention and problem solving




MUM has defined 3 processes:

MATERIAL SUPPLY PROCESS (MSP)

MATERIAL RECEPTION PROCESS (MRP)

MATERIAL PRESERVATION PROCESS (MPP)




MANAGEMENT RESPONSABILITY

RESOURCES MANAGEMENT

MEASUREMENT AND MONITORIZATION

COUNTINOUS IMPROVEMENT

CUST

OM

ER

REQ

UIR

EMEN

TSCU

STOM

ER

SATISFACTION

MRPMPPMSP

Human Resources

Infrastructure

Work Environment

Customer Satisfaction

Internal Audit

Process PerformanceCorrective Actions

Preventive Actions

Suggestions

Claims

Quality Policy

Internal Communication

Quality Objectives

Quality System Revision




Steps of implementation:

1. Creation of a documental structure

QP

Quality Manual/Quality

Functions

Processes/Proceedings/SOPs

Forms/Records





2. Description and implementation of processes, procedures and SOPs

3. Selection, evaluation and qualification of suppliers (reception of materials,

non-conformities record, corrective actions request)

4. Infra-structure and work environment maintenance

5. Measurement and monitoring equipment (inventory, equipment charts, Control

and Maintenance plan)

6. Human resources management (minimal skill, responsabilities and job

description)

7. Client’s satisfaction evaluation (satisfaction inquiry, complaints evaluation,

suggestions, QP-Quality Plan)




CUSTOMER SATISFACTION INQUIRY

VP P Ac S VS

HOW DO YOU EVALUATE THE DELIVERY SERVICE?

HOW WAS THE STRAINS CONDITION UPON ARRIVAL?

HOW WAS THE EFFECTIVENESS AND CLARITY OF INSTRUCTIONS?

HOW WAS THE IDENTIFICATION SERVICE?

HOW WAS THE TRAINING COURSE OFFERED BY THE MUM?

HOW WAS THE STRAINS DEPOSIT SERVICE?

HOW WAS THE WEB PAGE ACCESS AND USE?

HOW DO YOU EVALUATE THE SERVICE PROVIDED BY OUR STAFF?

HOW WAS THE INFORMATION PROVIDED?

HOW WAS THE QUALITY/COST RATIO?

WHAT IS YOUR FINAL EVALUATION?

VP=Very poor; P=Poor; Ac=Acceptable; S=Satisfactory; VS=Very satisfactory.





8. Continuous improvement

Internal audit

Efficacy analysis

Corrective and preventive actions

Action planning

Planning review




IMPLEMENTATION STEPS2010 2011

M A M J J A S O N D J F M A M ...

PLANNING

WORK TEAM AND TASKS TEAMS DEFINITION

SCHEDULE DEFINITION

QUALITY POLICY AND QUALITY OBJECTIVES DEFINITION

SYSTEM DESIGN

AND

DOCUMENTATION

BUILDING SYSTEMSTRUCTURE

SYSTEEM IMPLEMENTATION

ANALYSIS AND APPROVALL OF DOCUMENTS

RECORDING THE SYSTEM

INTERNAL AUDITS

SYSTEM REVISION AND CONTINUOUS IMPROVEMENT

PROCESS DOCUMENTATION AND CONTROL

SYSTEM PLANNING

RESOURCE MANAGEMENT

INTERNAL AND CUSTOMER COMMUNICATION

MUM presented all the necessary conditions for the Certification of the implemented QMS




Certification on ISO 9001:2008

Celebrating 15 years providing professional

products & services to our customers

___________________________________________________________________________________________________

MUM is certified for Deposit, Preservation and Supply of Filamentous Fungi




Benefits from the QMS implementation and

certificationImproved control and planning

Improved efficiency and productivity

Consistency in products and services

Reduced waste of time and resources

Reduced costs

Improved collaborators retention/motivation




QMS implementation

Customer satisfaction

Continuous improvement

CERTIFICATION




CERTIFICATION

Requalification of MUM


STRAIN AUTHENTICATION

o Polyphasic Approach

o MALDI-TOF ICMS

o Molecular Biology



Thank you for your attention!




MICOTECA DA UNIVERSIDADE DO MINHO (MUM): IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM BASED ON ISO...

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