MiCloud: Enterprise UCaaS (UK) Powered by Mitel

Why move to cloud communications?

• Benefits derived from economy of scale / shared service• Located in a secure, high availability data centre• Multi Instance architecture realizes hardware savings• Technical specialists ensure speedy & efficient support

• Business Agility• Fully featured voice, unified communications and collaboration• Support for flexible working (home & mobile workers)

• Simplified Support• Agreed service levels• Technology refresh / software updates included• No need for in house specialists

• Commercial • Benefit from new technology immediately - rapid deployment / without capital expenditure • Predictable cost - price per month / user• Frees up capital for core business activities

Why choose Mitel cloud communications?

1.Highly secure datacentre infrastructure• Tier 3 Telecity datacentres• Built on iLand Vcloud • Leverages Vmware high availability

2.Business communications specialist• Hundreds of call control features• Wide range of IP telephones & devices• Ideal for distributed / mobile organisations

3.Choice of deployment models• On premise• Cloud• Hybrid

IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE

MiVoiceBusiness

Collaboration•Video conferencing•Application / desktop sharing•Webcast

MiCloud: Enterprise UCaaSVoice, unified communications and collaboration

Desktop & mobile clients• Secure instant messaging• Presence & availability• Softphone / video• RSS feeds

Unified Messaging•Visual Voicemail•Unified Messaging•Recorded Announcements

Fixed, wireless & mobile•Single number identity•Mid call features•Call hand off

Teleworking• Extend desk phones over

broadband

MiVoice Business Hundreds voice features•Auto attendant •Hunt groups •Automatic call distribution•Class leading IP telephones

MiVoiceBusiness

MiCloud: Enterprise UCaaSA closer look at the technology• UCaaS elements

• MiVoice Business call control• MiCollab Unified Messaging• MiCollab Client for desktop and mobile• MiCollab Audio, Video and Web conferencing• MiVoice Border Gateway• MiVoice Phones and Devices

• Each customer has their own vUCC instance• Up to 250 (500*) users per instance• Leverages VMware Vsphere capabilities• Bring your own SIP trunk connectivity• Includes software assurance and support• Mitel Streamline enables IP over traditional twisted pair cabling• Licences optimised for office, knowledge & mobile workers

* Planned Availability Q2 2014

6MiCloud: Enterprise UCaaS Simple licensing based around four user types

MiVoice Conference and Video Unit

MiCloud: Enterprise UCaaSMiVoice IP Phones and Devices

Attendant Consoles

Entry Enterprise Phone

Entry Key System Phone

Premium Business Phone

Basic IP Phone

Mainstream Business Phone

Executive Phone

Mainstream Key System Phone

Integrating devices(Single Number Identity)

Accessories

8 MiCloud: Enterprise UCaaS In Summary

• Hundreds of voice features• Wide range of IP telephones• Licencing for office, knowledge & mobile workers

Feature rich unified communications and

collaboration

• Agreed service level• From a secure tier 3 data centre• Reduced time to service• Simple price per user per month

Predictable communications

• No need for specialist IT staff• Technology refresh / upgrades are included• IT staff freed to focus on business process improvement

Focus on core business activities

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