EMPLOYMENT OBJECTIVE

I am a highly accomplished administration professional who has prevalent administration management experience working within the South Australian Public Sector.  My employment objective is to align my academic qualifications with my professional proficiencies and continue to develop these dexterities within the specialised field of Administration Management.  

KEY SKILLS AND COMPETENCIES

Personal

Adhering to the highest standards of performance and behaviour Professional appearance and demeanour Competitive spirit with a strong desire to excel A team player that is willing to contribute Ability to engage people of diverse cultures High conflict resolution skills Provision of exceptional customer service Ensuring maintenance of a high level work standards Strong communication and organisational skills, discretion and integrity Ability to work in a high-pressure environment where accuracy and

attention to details are essential

Business Administration Management

20+ years Business Administration experience Managing a team of administration staff that includes delegating work to

staff and managing their workload and output, training and development, general HR duties and ensuring adequate staff levels to cover for absences and peaks in workloads

Office and facilities management Knowledgeable in anticipating, planning and budgeting for inventory

requirements Financial management skills that includes the maintenance of accurate

financial records, development  and monitoring of financial reports, billing, receipting, invoicing, debt collection, cash management, bank statement reconciliation and the coordination of the accounts receivable and payable functions

Highly experienced in document and records management

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PROFESSIONAL RESUME`Ms Michelle Anne Hammond

4 Carsten Court Happy Valley • South Australia • 5159

Information Technology

ICT System experience (7+ years) Qualified and proficient software educator Competent in administering and coordinating training program materials,

documentation and teaching aids Expert in clinical information software systems Adept in the provision of ICT administration and ICT desktop technical support Competent in the application of help desk issue management software Experienced in software testing and identifying system changes or

modifications to support workflows Experienced in hardware asset management Proficient in supporting Information and Communications Technology (ICT)

systems with a broad knowledge of ICT disciplines and concepts involving the application and implementation of Information Technology Infrastructure Library (ITIL) methodology

Highly skilled with an extensive knowledge base in the application and support of Microsoft Office suite and SharePoint

Knowledgeable in the functionality of e-Learning platforms Educated in Structured Query Language (SQL) and experienced in the

application of electronic databases Skilful in internet research, email, search engines and web surveys

Software Proficiency

Medical Software

Open Architecture Clinical Information System (OACIS) Enterprise Patient Administration System (EPAS) Enterprise System for Medical Imaging (ESMI) Picture Archiving Communication System (PACS) Operating Room Medical Information System (ORMIS) SA Pathology HOMER APMS

Microsoft Office Suite

Word Excel Outlook PowerPoint Publisher Visio Lync SharePoint

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Medical Administration Management

7+ years public health Patient Administration Manager experience Provision of professional and competent support to Medical Practitioners Comprehension of Information Classification Experienced with the Health Provider Registry (HPRy) and Personally

Controlled Electronic Health Record (PCEHR) Medical software expertise with advanced knowledge in SA Health Patient

Administration Systems Proficient in the application of  Medical Imaging and SA Pathology

laboratory software Extensive database and software expertise that includes the management

of data security and digital records Adept in data security in addition to the management and maintenance of

confidential information and Enhanced Privacy Safeguards Comprehension of Discharge Summaries, Inpatient Referrals, Clinical

Handover, Clinical Summaries and Nursing/Midwifery Discharge Letters Knowledgeable in Patient Flow Experienced in the configuration of clinical rosters Proficient in the development and maintenance of business workflows Knowledgeable in the development and maintenance of Business

Continuity Plans (BCP's), Quick Reference Guides (QRG's) and Business Rule Processes (BRP's)

Proficient in leading administration management in regards to overall operation and supervision of an office environment

Effective management of patient bookings within a clinical environment Overseeing patient billing and invoicing to private health funds Experienced in the supervision, leadership and ongoing motivation,

mentoring and management of an administration team Comprehension of government legislation, policies and guidelines that

include the Code of Ethics, Code of Good Practice, Code of Conduct, Statutes & By-laws, Copyright and Code of Fair Information Practice

PROFESSIONAL ACCOMPLISHMENTS

Business & Administration Management

Advanced Diploma of Computer Systems Technology in progress Diploma - Frontline Management, 2006 Certificate IV - Workplace, Training & Assessment, 2009 Certificate IV - Business Administration, 2004 Certificate III - Business Administration, 2003 Statement of Attainment – Introduction to Records Management, 2016 Statement of Attainment - Information Asset Classification, 2015 Statement of Attainment - Medical Terminology, Anatomy & Physiology, 2009

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Statement of Attainment - Practical Project Management, 2008

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Occupational Health & Safety

Certificate – Accredited Fire Warden Certificate – Level 1 OH&S Representative Statement of Attainment – Manual Handling

FOREIGN LANGUAGE & COMMUNICATION SKILLS

English (Advanced) German (Intermediate) Italian (Intermediate) Modern Greek (Intermediate)

ACADEMIC QUALIFICATIONS

Flinders University

Degree of Master of Arts (M.A.), 2016 in progress Honours Degree of Bachelor of Arts (B.A. (Hon)), 2013 Degree of Bachelor of Arts (B.A.), 2004-2012

ACADEMIC ACHIEVEMENTS & AWARDS

Bestowed the Con Marinos Award by Flinders University, 2013 Participated at the International Conference for Greek Research, 2013 Accepted into 2012 Bachelor of Arts Honours Degree Program, 2011 Inducted into the Golden Key International Honour Society, 2008 Flinders University Chancellor's Letter of Commendation, 2007

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PROFESSIONAL EXPERIENCE

SA HealthCentral Adelaide Local Health Network (CALHN) • 2008 - CURRRENT

SA Health has provided me the opportunity to work across numerous departments, gain extensive medical software experience with numerous government databases and has expanded my ICT skills. Duties have predominantly focussed on the provision of executive administration support to the business unit as well as the management of digital patient records, data security, patient confidentiality management, customer service, software testing, co-ordination and roll-out of software enhancements, ICT help desk and systems support and hardware asset management across the Central Adelaide Local Health Network (CALHN) sites.  

Department of Surgery Administration OfficerSA Health - Central Adelaide Local Health Network (CALHN) ● 2016 - Current

The Surgical Administration Officer provides administration support to the Business Unit across the Central Adelaide Health Network (CALHN).

Generate statistical business reports with textual, tabular and graphical presentation of data that identify patterns, trends and issues

Design and maintain business spreadsheets and databases Reconcile annual business expenditure ledgers Conduct research, collect and analyse data to prepare reports and

documents Electronically and manually file and retrieve documents and reference

materials Coordinate meetings and agendas Liaise with internal staff at all levels Monitor, screen and respond to incoming communication Process timesheets and leave forms Provide executive administration support including the recording of

minutes, typing/word processing from handwritten or dictation, general administrative material, e.g. letters, memos, submissions, briefings, reports, protocols/pro-forma and other confidential data

EPAS Patient Administration Adoption ManagerSA Health - Department for Health & Ageing ● 2015 – 2016

The Patient Administration Adoption Manager is a change champion uses specific subject matter expertise and knowledge to actively engage stakeholders and ensure successful adoption and implementation of the Enterprise Patient Administration System (EPAS) solution.

Position Summary

The Patient Administration Adoption Manager is a change champion uses specific subject matter expertise and knowledge to actively engage

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stakeholders and ensure successful adoption and implementation of the Enterprise Patient Administration System (EPAS) solution.

Specialist in Patient Administration Visio workflows Participation and contribution to the design and build review activities

including those related to EPAS functionality, mapping and validating established workflows

Software testing and identifying system changes or modifications to support clinical and non-clinical workflows

Co-ordination of solution testing including integration and regression testing

Development and maintenance of Business Continuity Plans (BCP's), Quick Reference Guides (QRG's) and Business Rule Processes (BRP's)

Exercise a range of delegated authorities. Possess a sound knowledge of related policies and procedures. Assist in development of new policies and planning requirements. Identifying, analysing, documenting and communicating new or changing

business requirements and processes Managing resources, engaging stakeholders to produce agreed project

deliverables to the required quality and agreed timeframe Assisting the business to identify the organisational impact of change,

including training requirements; Change management advocate relating to the roll-out of ICT software

systems across SA Health sites ensuring the EPAS solution is fit for multi-disciplinary and multi-site service application

Co-ordination with other Project Managers with respect to release schedule and other ICT environment use

Identifying opportunities for the adoption of new technologies and business systems that will contribute to the successful achievement of SAPOL’s business objectives and strategies

Identification of  adaptations to support the delivery of safe, effective patient administration

Provide training, advice and guidance to staff.

OACIS Site CoordinatorSA Health - eHealth Systems ● 2010 – 2015

Position SummaryThe Site Coordinator manages all aspects associated with coordinating Patient Administration support for the Open Architecture Clinical Information System (OACIS) across the Central Adelaide Health Network (CALHN).

Generate statistical business reports with textual, tabular and graphical presentation of data that identify patterns, trends, issues and security breaches

Development and execution of comprehensive OACIS training programs with a focus on adult education and learning

Administering and coordinating the development of training program materials, documentation and teaching aids

Source of expert software advice that ensures an effective system for the training of

Clinicians and Administrative Staff in the use of OACIS is in place

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Identification of business process improvements and preparation briefs to address new improvement initiatives

Detection and implementation of adaptations to support the delivery of safe, effective patient administration

Software testing and identifying system changes or modifications to support clinical workflows

Provision of ICT Desktop/System Administrator support

OACIS AdministratorSA Health - eHealth Systems ● 2008 – 2010

Position SummaryThe Administrator provides administration and ICT support to the Open Architecture Clinical Information System (OACIS) across the Central Adelaide Health Network (CALHN).

Training Coordinator for Royal Adelaide, Modbury, Lyell McEwin and Queen Elizabeth Hospitals

Database maintenance and analysis ICT administration support Administer OACIS training program materials, documentation and teaching

aids Generate reports with textual, tabular and graphical presentation of data Coordinate meetings and agendas Provide executive administration support including the recording of

minutes, typing/word processing from handwritten or dictation, general administrative

material, e.g. letters, memos, submissions, briefings, reports, protocols/pro-forma and other confidential data

Office Manager/Training CoordinatorChubb Training Group ● 2007-2008

Position SummaryThe Office Manager/Training Coordinator is accountable to the National Training Manager for the provision of executive support to the South Australian, Northern Territory and Western Australia Training Team and Business Development Manager ensuring compliance against state and national contracts for Chubb Australia.

Provision of executive administrative support to the Business Development Manager including budgeting, finance and project support, processing of business contracts as well as significant contribution to the achievement of business objectives

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Preparation and submittal of business proposals Managing the recruitment of new staff Delegating work to staff and managing their workload and output Ensuring adequate staff levels to cover for absences and peaks in

workloads Recording office expenditure and managing the budget Database maintenance and analysis Maintenance a schedule of activities and meetings on an annual

timeframe Generation of reports with textual, tabular and graphical presentation of

data Coordination, scheduling and resourcing of emergency procedure training

courses, ensuring quality delivery and customer satisfaction Managing the administration of Fleet related activities Scheduling travel and accommodation for Management and Training

Consultants Provision of executive administration support to the State Manager

including the recording of minutes, typing/word processing from handwritten or dictation, general administrative material, e.g. letters, memos, submissions, briefings, reports, protocols/proforma and other confidential data

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AdministratorPolyaire Pty Ltd ● 2001-2007

Position SummaryDuring the period that I was employed by Polyaire I held numerous positions due to internal promotion.  From 2001-2007, I occupied the roles of Manufacturing Administrator, Production Planner & Estimator, Logistics Administrator and International Imports Administrator.  The skill-set I attained from these experiences is extensive within the fields of international imports, logistics, manufacturing and engineering administration.

Ensuring the daily processing of legal documents and monitoring of all imports within the business unit

Management of custom brokers and conducting audits against customs broker electronic data, vendor and shipper invoice and import documentation

Ascertaining current classifications and country of origin is accurate and complete

Interacting effectively with multiple functional areas including management, supply chain, shipping, logistics, engineering, manufacturing, finance and ICT

Resolving discrepancies, request appropriate corrections, reconcile or protest where applicable

Verification of valuation methodology including additions and subtractions Participation in the training of individuals and groups pertaining to import

regulations Maintenance of import documentation according to Australian law and

corporate policy Communication with affiliated business units overseas to streamline

import processes Conducting periodic assessments of freight forwarder and broker

performance Database management and analysis Managing the recruitment of new staff Delegating work to staff and managing their workload and output Ensuring adequate staff levels to cover for absences and peaks in

workloads Office and facilities management Processing timesheets Managing filing systems Generation of reports with textual, tabular and graphical presentation of

data Estimation, preparation and administration of manufacturing and

production requests Provision executive administrative support to the

Engineering/Manufacturing Manager including the recording of minutes, typing/word processing from handwritten or dictation, general administrative material, e.g. letters, memos, submissions, briefings, reports, protocols/proforma and other confidential data

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Office Manager The Whitegoods Specialist ● 1997-2001

Position SummaryThe role of Office Manager is a diverse role that is accountable to the Business Manager and responsible for the provision of executive Administration Management to the whitegoods sales, service and spares parts teams.

Managing the recruitment of new staff Delegating work to staff and managing their workload and output Ensuring adequate staff levels to cover for absences and peaks in workloads Recording office expenditure and managing the budget Overseeing accounts receivable/payable Processing timesheets and administering payroll Updating the business ledger Ensuring the daily processing of service and warranty documents Managing filing systems Scheduling of whitegoods service & maintenance Responding to customer enquiries and complaints Interacting effectively with multiple functional areas including

management, sales, service, spare parts, finance and ICT Office and facilities management Review and process spare parts orders Update service database Provision executive administrative support including typing/word processing from handwritten, general administrative material, e.g. letters, memos.

Administration ManagerMagill Washing Machines ● 1995-1997

Position SummaryThe role of Administration Manager is a customer service orientated role that is accountable to the Business Manager and responsible for the provision of Administration Management to the whitegoods sales, service and spare parts teams.

Recording office expenditure and managing the budget

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Overseeing accounts receivable/payable Ensuring the daily processing of service documents Managing filing systems Scheduling of whitegoods service & maintenance Responding to customer enquiries and complaints Review and process spare parts orders Interacting effectively with multiple functional areas including

management, sales, service, spare parts, finance and ICT Update service database Office and facilities management and general administrative duties

ADDITIONAL EMPLOYMENT EXPERIENCE

Dental Practice ManagerQuality Dental @ Newton 2014 – Current (Part-time Employment)

Position SummaryIn addition to full-time employment with SA Health, I am currently employed part-time in the position of Dental Practice Manager. Responsibilities include executive support to the Dental Practice Director and administering all business administration related aspects of the dental practice.

Provision of professional and competent support that includes the delivery of quality of clinical care by practitioners

Management of a stream of administration staff including training and development and general HR duties

Office and facilities management Electronic records and document management Overseeing patient billing and invoicing to Private Health Funds Financial management tasks that include billing, receipting, invoicing,

debt collection, cash management and bank statement reconciliation Develop and maintain appropriate Practices and Procedures for the

business Maintenance of the assets of the practice Development of organisation systems to maximise productivity in the

workplace Maintain knowledge of and comply with government legislation and

regulation Commitment to continuing education Database maintenance and analysis Schedule appointments

AEC Officer – Second In Charge (2IC)Australian Electoral Commission ● 2016 (Casual Employment)

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Position SummaryThe 2IC assists the Officer in Charge (OIC) to manage a polling place in accordance with necessary policies and procedures.  The role is responsible for the preparation and set up of the polling place before polling commences on Election Day and assumes the role of the OIC when required.

Supervision of up to 20 polling place staff Management and security of materials including ballot papers Liaison with voters and party workers Scrutiny management Adherence to Work and Health Safety policies with the provision of a

workplace that values health, safety and wellbeing and prevents workplace injury or illness by creating a safe and healthy environment

Sorting and counting of ballot papers Transmitting results to the divisional office Provide support for both absentee and provisional voting for electors

through the completion of declaration vote certificates

PERSONAL PROFILE

Ms Michelle Anne HammondDOB:  26/02/1970

4 Carsten Court, Happy Valley, South Australia, 5159✆ 0402 001 651✉ mhammo01@gmail.com

https://www.facebook.com/thealienprincess https://au.linkedin.com/in/michelle-hammond-4899b034

ADDITIONAL INFORMATION

Interests Ancient History Egyptology Criminology Gardening

Volunteer Sturt Baseball Club Team Manager (Under 15/2)

PROFESSIONAL REFERENCES

Senior Sergeant Peter Wilson – Eastern Adelaide LSA (152) ManagerSouth Australia Police, Adelaide, South Australiapeter.wilson@police.sa.gov.au0401 149 729

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Mr Hassan Dawood - ICT & Business Account ManagerSA Health (CALHN), Adelaide, South Australiahassan.dawood@sa.gov.au0427 004 343

Dr Chris Bollen - DirectorBMP Healthcare Consulting, Kensington Park, South Australiachris.bollen@bmpconsulting.com0412 952 043

Ms Maria Darby - Quality Client Safety & Governance Senior ManagerMinda Incorporated - Brighton, South Australiamaria.darby@minda.asn.au0411 834 222

Dr John Santillo - DirectorQuality Dental @ Newton – Newton, South Australiajohn.santillo@yahoo.com.au0402 471 643

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