MICHELLE GRAHAM RESUME 16
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MICHELLE GRAHAM 6221 Saybrooke Drive, Raleigh, NC 27604 [email protected] Summary I am seeking an administrative position within a company where I can make a difference. I offer over Sixteen years of retail experience, managing both purchasing & receiving and facilitating vendors. I am a loyal team player who thrives on contributing to the success of the company. I enjoy working in an environment where I can utilize my people skills and take initiative. My key strengths are organization with attention to detail, multi-tasking, unparalleled customer service and excellent communication skills, both written and verbal. Highlights Microsoft Office: Word, Excel, Access and PowerPoint Schedule management GERS Merchandizing Program: Ordering, Receiving, Staff motivation Inventory Maintenance, Sales Reports Employee training and development Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Purchased over $3500 inventory every quarter. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
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Transcript of MICHELLE GRAHAM RESUME 16
MICHELLE GRAHAM
6221 Saybrooke Drive, Raleigh, NC 27604 [email protected]
Summary
I am seeking an administrative position within a company where I can make a difference. I offer over Sixteen years of retail experience, managing both purchasing & receiving and facilitating vendors. I am a loyal team player who thrives on contributing to the success of the company. I enjoy working in an environment where I can utilize my people skills and take initiative. My key strengths are organization with attention to detail, multi-tasking, unparalleled customer service and excellent communication skills, both written and verbal.
Highlights
Microsoft Office: Word, Excel, Access and PowerPoint Schedule managementGERS Merchandizing Program: Ordering, Receiving, Staff motivation Inventory Maintenance, Sales Reports Employee training and development
Accomplishments
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Purchased over $3500 inventory every quarter.
Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations
and resolving problems to maximize efficiency.
Competitive Analysis Performed competitive analysis to make recommendations for future company growth.
Protective Services Managed inventory needs for 5 locations. Applied safety procedures and policies as outlined in Department Safety Manual.
Supervision Supervised team of seven staff members.
Cashier Customer Service, Processed Product Damages & Returns, Receiving, Stocking, Merchandizing and
Display, Assisted with Inventory Maintenance, Quality Control.
Multitasking
Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.
Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on
minimizing errors and generating superior results.
Work Experience
Companion Animal Leader 11/2013 to CurrentPetco Knightdale, NC
Dog and cat department manager for Petco, Rotating opening/closing manager for 7 Petco partners Responsible for Overseeing the Care of the Animals on hand Receiving & Stocking duties, In Charge of Inventory & Pricing Control, Merchandising & Display,
Manages sales & Product Manage Reports using Petnet, Data entry & new product set up, Exceptional customer service.
Warehouse Manager/Buyer/Senior Team Leader 05/2006 to 11/2013The Paradies Shops Raleigh, NC
Senior team leader for up to 15 employees Location Buyer, Purchasing, Receiving, Main Point of Contact for Vendors Responsible for Inventory & Pricing Control, Facilitates New Vendors and Product Introduction New Product Research, Merchandising and Display, Manages Sales and Product Reports using GERS
Programs Data Entry & New Product Set up, Exceptional Customer Service
Merchandise Receiving/Damage Control 02/2001 to 05/2006Target Raleigh, NC
Facilitated the Receiving Areas in the Grand Openings of two new stores (Garner and Raleigh-Brier Creek)
Processed Product Damages & Returns, Responsible for Charge backs and Central Receiving & Point of Contact for all Vendors.
Target 02/2000 to 02/2001 Associate Merchandise Stocker for Target (Newport News, VA). Receiving, Stocking, Merchandising and Display, Quality Control, Processed Product Damages, Inventory
Maintenance.Sales Associate 11/1999 to 02/2000Kmart Newport News, VACommissioned on the USS Harry S. Truman CVNAviation Electronics Technician 12/1995 to 12/1999U.S. Navy VA
Education
Bachelor’s Degree: Business Administration Management 2013Strayer University Raleigh, NCBusiness Administration Management 3.9High School Diploma 1995Oil City Senior High School Oil City, PA
References
References Available Upon Request
Skills
Navy, Customer Service, Data Entry, Electronics, Inventory Maintenance, Inventory, Merchandising, Access, Excel, Microsoft Office, PowerPoint, Word, Pricing, Product Research, Purchasing, Quality Control, Receiving, Sales, Sales Reports, Cash handling, Able to lift 50 pounds, Professional and friendly, Careful and active listener, Multi-tasking.
