Michel FinziStrategic Business Development

Thursday February 16, 2017

Cutting through the clutterSave time - engage with clients and prospects

Clientswanttohearfromyou&ClientswantIdeasandadvice

Source: “The affluent investor – five key findings and action steps for advisors” The Spectrem Group & Vanguard (2016)

Clientswanttohearfromyou&clientswantideasandadvice

Source: “The affluent investor – five key findings and action steps for advisors” The Spectrem Group & Vanguard (2016)

Millennials withlessthan$1Minassets

Not returning phone calls in a timely manner: 64%Not providing clients with good ideas and advice: 60%Losses over the span of two years: 52%Not returning e-mails in a timely manner: 52%Not being proactive in contacting clients: 44%Advisor is under-performing compared to the overall stock market: 32%Losses over the span of five years: 28%Advisor only talks about investments and not clients' overall financial situation: 28%Advisor doesn’t understand clients' risk tolerance: 24%Losses over the span of one year: 12%Advisor changed firms: 12%Advisor speaks only to clients' spouses and doesn’t include client in discussions: 12%

Source: The Spectrem Group “Why Investors Switch Advisors”

Millennials withmorethan$1Minassets

Not being proactive in contacting clients: 50%Not returning phone calls in a timely manner: 38%Not providing clients with good ideas and advice: 38%Not returning e-mails in a timely manner: 38%Advisor is under-performing compared to the overall stock market: 25%Losses over the span of two years: 19%Losses over the span of five years: 19%Advisor only talks about investments and not clients' overall financial situation: 19%Losses over the span of one year: 13%Advisor changed firms: 13%Advisor doesn’t understand clients' risk tolerance: 6%Advisor speaks only to clients' spouse and doesn’t include client in discussions: 6%

Source: The Spectrem Group “Why Investors Switch Advisors”

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michelfinzi@chaikinanalytics.com

www.chaikinanalytics.com