FROM BUST TO BOOM

Driving Customer Focused Solutions with an Integrated Technology Platform

• TSC Group Background

• Transformation – Program Endeavour

• Business Solutions

– Mobility & Scheduling

– Operations Portal & Technician App

– Timesheets

– Customer Portals

• Next Steps & Future Trends

A BRIEFSUMMARY

GOING BUST!2011 Hastie Group: 7,000 employees globally. Turnover > $1.8 billion.

Construction WIP = $2.9 billion. Assets = $1 billion.

Group in administration owing > $500m

Hastie Services goes into receivership

Allegro funds partner with incumbent

management team to acquire Hastie Services

May 2012

September 2012

NEW BEGINNINGS: TSC GROUP

National provider of fire and security services, dedicated to protecting people, property and assets Australia wide

National provider of commercial and industrial Heating, Ventilation, Air-

Conditioning and Refrigeration services

(HVAC&R) across Australia

National provider of superior quality commercial and industrial refrigeration

and HVAC solutions across New Zealand

Trilogy Spectrum Cowley

Procurement Transformation

Invoice Improvement

Trilogy Re-brand

AP Transformation

IT Set-up & Stabilisation

BI Solution

Organisational Restructure

Mobility 2.0 (incl. scheduling)

P R O F I T A B L EC U S T O M E R

B A S E

TRANSFORMATION: PROGRAM ENDEAVOUR

– Significant customer attrition during and immediately post receivership

– Stabilise & grow customer base

BUSINESS SOLUTIONS GROUP: WHY?

Revenue Growth

– Decentralised model with highly manual processes

– Overhead % greater than best practice norms

– Unsustainably low margins - impossible to diagnose root cause

due to poor data quality and lack of standardised processes

– Increase technician & scheduler productivity

Margin Improvement

Overhead Reduction

– Debtor days > 60 days & inadequate invoice generation

– No bank facility due to non-existent credit rating

Working Capital Management

• TSC Group Background• Transformation – Program

Endeavour• Business Solutions

– Mobility & Scheduling– Operations Portal & Technician

App– Timesheets– Customer Portals

• Next Steps & Future Trends

External Customers

Diverse international customer base

Stabilise existing base

Enable growth for new customers

Internal Customers

TSC Group Board

Company SLT

Branch & Service Managers

Service Support

Technicians

BUSINESS SOLUTIONS GROUPBUSINESS SOLUTIONS GROUP

“Éist le fuaim na h-abhann mar gheobhaidh tú iasc.”

Listen to the sound of the river and you will catch fish.

(Old Irish Proverb)

BUSINESS SOLUTIONS GROUP

BUSINESS SOLUTIONS OVERVIEW

Document Scanning App

Invoice App

Mobility Reporting App

Timesheet App

Quoting Tool

Pronto

Integration Layer

Click Mobile App

TechnicianReports

App

Existing Solutions (pre Aug 2013)

TSC Proprietary Solutions

Click Software

Customer Portal

Operations Portal

Click SchedulerTSC Proprietary Supporting Apps

CUSTOMER PORTALS

Transparent information about works carried out with in-depth reporting:– Status of existing jobs

– PM schedules & compliance

– Site & Asset information

– Scanned test dockets

– Billing history

– Total spend & spend by site

– Outstanding quotes

– Contract / agreement information

Developed with national customers

MOBILITY 2.0 & SCHEDULING 2.0

• Samsung S3 provided to all technicians

• Click Mobile Apps developed & rolled out across

Trilogy & Cowley branch network

• Click Scheduler rolled out across branches

• Complete integration & synchronisation with

Pronto ERP system

OPERATIONS PORTAL

Service call details incl. OH&S, call

status (i.e., travel, onsite, finished)

Service Call Viewer

Document Viewer

Parts Tracking

FWR & HSE Reports

Engineer Timesheets

Asset Management

Single location for all call documents

Track parts status for on-hold calls

View FWR reports, images & HSE

statistics by branch

Real-time Asset capture & approval

Approval & submission of timesheets

Submit

TIMESHEETS @ TSC

Reject Approve

Engineer Service Manager Payroll Automation Productivity Metrics

Engineer: Submit an accurate daily timesheet capturing all activities (e.g., service call, training, supervision etc.)

Service Manager: Review and assist engineer to submit valid timesheet that can be approved & processed

TIMESHEET BENEFITS

• Daily timesheet process is a significant component, driving process improvement at TSC

• New reporting provides all levels of the businesses with metrics including:– Timesheet status

– Hours worked

– Type & distribution of calls per day

– Mobility device compliance

Enable the Automation of Timesheet Processing

• Technicians are accountable for their timesheets

• Service Managers own the approval of these timesheets

• Distributes the admin workload across the business, enabling cost savings

Provide Daily Metrics & Reports

TIMESHEET AUTOMATION

– Provides technicians with information on their individual

performance, allowing them to track their own KPIs

– View submitted timesheets, summary & statistics

– Create parts tracking and view status of existing parts

– Barcode scanning asset information retrieval

• Asset history

• Asset images & documents

– Searchable training manuals

Real-time Access

TECHNICIAN APPS

– Following comprehensive due diligence of similar companies

across AU & NZ, GDF Suez acquire stake in TSC Group

GDF Suez

– Baseline metrics to drive productivity improvement

• Number & duration of calls per day

• Travel Time, Non-productive time, Overtime

– Stabilise existing customer base

– More than $10m in new client contracts

Customer Confidence

Productivity Improvement Baseline

BENEFITS TO DATE

– 40% reduction in Call to cash cycle on reactive & quoted jobs

– 19% reduction for maintenances

Reduction in Call to Cash Cycle

– User-centric design and data-powered solutions to apply uniquely mobile-first methodologies

Mobile Apps 3.0

– Becomes integral to all mobile services

– In the past year, almost every organization either implemented

or made plans surrounding big data initiatives

– The launch of a myriad of wearable, connected and “Internet of

Things” (IoT) devices is turning the smartphone into a control hub

Smartphone

Big data

2015 TRENDSSource: Digital Management, Inc.

– Sensor breakthrough

– Brands will take a new omni-channel approach based on mobility,

location and context rather than device type

Wearable technology & Omni-channel

LOOKING FORWARDCustomer Portals TSC ERP

Assisted Scheduling

Operations Portals

Customer App

– Asset Capture

– Assisted scheduling

– Automated Invoicing

– Customer Portal

• Automated call logging via Customer App / Portal

• Predictive analytics of assets

• NPS tracking every week

Highlights

QUESTIONS?

• Customer Portals• Operations Portals• Technician App

BACKUP

BUSINESS SOLUTIONS OVERVIEW

Quoting Tool CAAPs

Websites

Operations & Customer Portals

Mobility

Management Reporting

& Business Intelligence

Scheduling

Integration LayerIntegration Layer

Existing Solutions

Prophet CRM

Support ApplicationsReporting, Timesheets

OPERATIONS PORTAL: LANDING PAGE

OPERATIONS PORTAL: TIMESHEET REPORTS

OPERATIONS PORTAL: TIMESHEET MANAGER

OPERATIONS PORTAL: KPI REPORTS

TECHNICIANS APP

CUSTOMER PORTALS: REPORTS DASHBOARD

CUSTOMER PORTALS: SITE EXPENDITURE