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Michael H. Joseph Morrisville, NC 848.667.4164 Mjoseph229@gmail.com

SUMMARY

More than 10 years of Computer Support and RepairCAREER INTEREST~ Highly experienced IT Technician seeking a position in the Technical Repair field

COMPUTER SKILLS

CertificationsCompTIA Network+

SoftwareWindows XP/vista/7/8, Server 2003/2008, Citrix, Endpoint VPN, TeamViewer remote connection,

Checkpoint FDE, MS Office, Active Directory, VMware, Blackberry Enterprise Server, GOOD, SNOW

EXPERIENCE

IT Analyst (Contract)HCL/AARP Support Take high volume of client calls with great time efficiency. Troubleshooting computer network via email and phone. Provide end users training for new software. Highly organized with ticket and email documentation. Managing and configuring end users computer remotely. Assist elderly with Logging into Network. Adding and Managing user accounts in Active Directory

02/14-Present

Kodak Support Agent (Contract)Kodak/Adecco Troubleshooting issues with Kodak’s photo printers, proprietary software, online picture orders, picture kiosks.

09/14-1/14

Image Specialist (Contract)ITXChange Install custom images on laptops, desktop, and tablets for Lenovo customer service representative.

Level I&II Helpdesk Support Hcl/Fedex Support

High volume of client calls with great time efficiency. Conference Call Administrator ensuring meeting web/audio interface operates as intended. Schedule meetings for users and troubleshoot share screen/audio issues.

04/14-5/14

12/12-3/14

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HCL/Inventiv Health Support High volume of client calls with great time efficiency. Extensive use of Active Directory. Proficient in level I

and level II computer repair. Ability to solve high level issues. Terminal service for Citrix applications. Extensive use of multiple ticketing systems with a high rate of ticket closure.

EXPERIENCE

Freelance Computer Repair Technician 6/2002-Present

Self-EmployedPC hardware, software, and network repairs. Data and OS restoration. Provide remote diagnoses and repairs to client’s computers using different remote software. Data imaging and restoration. Virus detector and eliminator. Custom pc builds. Customer education on virus protection and computer capabilities.

IT Field Technician 08/12-12/12

Geeks On SitePC hardware, software, and network repairs for residential and business areas. Data imaging and restoring. OS repair. Strong customer service skills with clients and network providers.

Easy Tech Associate 01/11-11/11Staples Provided customer service for those with computer inquires. Diagnosed and repaired computers. Installed

OS to new and older computers. Installed new hardware and appropriate drivers. Repair the store’s network, changing out switches and wireless routers. Sold and setup new computer systems. Document repairs for other technicians and customers. Laptop hardware repair.

PC Repair Specialist (Contract) 03/11-07/11PC Warehouse

Diagnosed, repaired, and rebuilt computers. Built customized computers for customers. Repaired server systems. Documented repairs for other technician and customers. Extensive laptop repair and rebuilds. Repaired and rebuilt printers. Network imaging. Motherboard chip and capacitor replacements.

EDUCATION

Lincoln Technical Institute-AA-Computer Science 09/09

Edison, NJ