Michael Wilson | Chun Yong Chua | Katarzyna Puchala | Bernardo Sana UM Program Management Team |...
-
Upload
eustacia-henderson -
Category
Documents
-
view
214 -
download
0
Transcript of Michael Wilson | Chun Yong Chua | Katarzyna Puchala | Bernardo Sana UM Program Management Team |...
Exchange Online Unified Messaging
Michael Wilson | Chun Yong Chua | Katarzyna Puchala | Bernardo Sana
UM Program Management Team | Microsoft Corporation
Agenda
2 | Microsoft Confidential
• What is Exchange UM? What is it not?• How does Exchange UM work?• How does Exchange Online UM differ from on-
premises?• How do you get up and running with UM Online?• Where and when will Exchange Online UM be
available?• Q & A
History
3 | Microsoft Confidential
• Exchange UM = Exchange Unified Messaging−Voice mail in e-mail Inbox, access to both over the
phone−One storage infrastructure (Exchange)−One transport infrastructure (Exchange)−One identity infrastructure (Active Directory)−One configuration infrastructure (based on
PowerShell)• First included with Exchange 2007• Extended in Exchange 2010• Plans for Online UM announced at Office 365 launch
UM is a Replacement for Voice Mail
5 | Microsoft Confidential
• Voicemail in the Inbox (Message creation from the phone)−Voice messages and missed calls appear in e-mail clients
−Outlook 2007 and 2010 (special voicemail rendering)−Outlook Web App (special voicemail rendering)−Exchange ActiveSync clients (many smartphone platforms, incl.
WP7)
−Voice Mail Preview (7 language packs)−Text inserted into voice message automatically from audio
recording• Outlook Voice Access (Message retrieval from the phone)
−Voicemail, E-mail, Calendar, Contacts, Directory, Options−Speech-enabled interface (26 language packs)
−Messages: Read (play), reply(-all), forward, call sender, delete etc.−Meetings: Read, accept, decline, send “I’ll be X minutes late”, etc.−Directory, Contacts: Call, send message, play details, etc.
−Great for hands-free triage (e.g. while walking or driving)
More UM Call Answering Features
7 | Microsoft Confidential
• Call Answering Rules−UM-enabled user customizes caller interface−Multiple rules allowed per user−Specify conditions:
−Who’s calling; when the call arrives; free/busy status etc.
−Record custom greetings−Create menu for callers to choose from:
−Leave a message, transfer call, try to find user (while caller holds)
• Automated Attendants−Easily contact someone in an organization without
knowing their direct dial number
Outlook Voice Access
8 | Microsoft Confidential
• Speech-enabled access to Exchange from any phone, anywhere
UM is not the PBX• UM does not provide “dial tone”• Customers who run UM today must use one or more
of:−Microsoft Office Communications Server 2007/R2−Microsoft Lync™ Server 2010−PBX + VoIP gateway that is interoperable with UM−IP PBX that is interoperable with UM
• Current list at “Telephony Advisor for Exchange 2010”−http://
technet.microsoft.com/en-us/library/ee364753.aspx
−UM Systems Integrators have demonstrated other integrations
UM: Attraction to Org Admins
11 | Microsoft Confidential
• Same admin tools and techniques as the rest of Exchange
• Based around PowerShell−Everything is scriptable−RBAC: 3 UM admin roles “out of the box”, can make
more• Policy framework for UM user capabilities• Management pack for Microsoft System Center• Reporting built into Exchange Control Panel
UM Uses Voice-over-IP
12 | Microsoft Confidential
• UM works with many types of telephony/communications server
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Public IP network
Customer’s Premises
Firewall
“Telephony or Communications
Server”Corporate IP
networkTelephony “trunk”
interfaceVoice-over-IP
protocols
UM Uses Voice-over-IP
13 | Microsoft Confidential
• For traditional PBXs, must use a gateway to connect to UM
Corporate IP network
PBX
VoIP Gateway
Internal phones (PBX extensions)
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Public IP network
Customer’s Premises
Firewall
Telephony “trunk”
interface
Voice-over-IP protocols
Telephony “line”
interface
UM Uses Voice-over-IP
14 | Microsoft Confidential
• For IP-PBXs, don’t need VoIP gateway−But IP-PBX must meet UM’s SIP interoperability
requirements
Corporate IP network
IP - PBX
Internal IP phones (IP-PBX extensions)
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Public IP network
Customer’s Premises
CISCO IP PHONE7905 SERIES
1 2A B C
3D E F
4 5J K L
6M N OG H I
7 8T U V
9W X Y ZP Q R S
* 0 #
4
7
PQRS
*
CISCO IP PHONE7905 SERIES
1 2A B C
3D E F
4 5J K L
6M N OG H I
7 8T U V
9W X Y ZP Q R S
* 0 #
4
7
PQRS
*
Firewall
Telephony “trunk”
interface
Voice-over-IP protocols
UM Uses Voice-over-IP
15 | Microsoft Confidential
• For OCS or Lync, don’t need VoIP gateway for UM−But OCS/Lync needs Gateway for telephone network
access
Corporate IP network
Lync Client
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Public IP network
Customer’s Premises
Lync Servers
Mediation Server
VoIP Gateway
Firewall
Telephony “trunk”
interface
Voice-over-IP protocols
Voice-over-IP Works over Distance
16 | Microsoft Confidential
• UM can be separated from telephony/communications servers
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Customer’s Premises
Firewall
Lync, PBX+GW or IP-PBX Corporate IP
network
Customer’s Datacenter
Firewall
Public IP network
Voice-over-IP protocols are designed to work well with network latency, jitter and
packet loss
UM Online runs in MS Datacenters
18 | Microsoft Confidential
• Voice-over-IP to/from UM Online runs over the public IP network
Unified MessagingHub Transport
Client Access
Mailbox
Exchange Server Roles
Public Telephone Network
Customer’s Premises
Firewall
Lync, PBX+GW or IP-PBX
Microsoft Datacenter
Firewall
Public IP network
Voice-over-IP protocols can also work well over public IP
networks
UM Online: for Office 365 Customers
PBX
VoIP gateway
VoIP gateway
Exchange 2010 UM Servers
Active Directory
Contoso Corporation
Internet
SBC
Mediation
Server
Fabrikam, Inc.
Exchange Online(Office 365)
VoIP gateway
Lync Server 2010
SIP/TLS/SRTP
SIP/TLS
/SRTPS
IP/T
LS/S
RTP
SIP/TLS
/SRTP SI
P/TL
S/SR
TP
SIP/TLS/SRTP
SIP/
TLS/
SRTP
172.42.23.12
172.42.23.13
Lync user
Edge ServerAccess &
A/V
UserSession Border Controller (SBC)
Edge ServerAccess &
A/V
Requirements for UM Online
21 | Microsoft Confidential
• Correct type of Exchange user licenses (provided during Beta)
• One or more supported telephony systems−Traditional PBX + Gateway (see Telephony
Advisor)−IP-PBX−Microsoft Lync Server 2010
• VoIP-aware Network Border Server−Supported Session Border Controller (for PBX, IP-
PBX)−Lync Server 2010 Edge Role
Session Border Controllers
22 | Microsoft Confidential
• VoIP-aware network border systems−Protection against intrusion and denial of service
attacks• Makes/models tested to date with UM Online
−AudioCodes (Mediant 1000 MSBG, 6.00AL.014)−Ingate (SIParator19, 4.8.4)−NET (VX1800, 4.7.2v47)
• AudioCodes and NET products available standalone and also as combination media gateway/SBC devices
• In principle, all SBCs tested should work with UM-compatible gateways and IP-PBXs. In practice, we have not tested all possible combinations.
• Cisco (CUBE) product does not support some UM call flows (e.g. message waiting indicator).
Exchange Online UM Availability• In Office 365 (Exchange Online): introduce during Beta• Plan to make available in all regions in 2011
−North America first, then Europe, then Asia and Latin America
−But will not be offered for users with certain country-of-origin values (list subject to review):−EC, GT, IN, KR, LK, NG, PH, QA, TH, UY
• High availability (site- and datacenter-level failover) configured
• Same UM feature set as on-prem, except for speech access to directory (DTMF only in initial release)
24