Michael W. Cook 3575 Fallen Oak Lane Mobile: 678-358-4060 Buford, GA 30519 Email: cookmichael1212@gmail.com

RETAIL OPERATIONS & ORGANIZATIONAL DEVELOPMENT Talent Management | Retail Leadership | Finance | Corporate Oversight

Michael Cook is an accomplished retail and business professional, experienced in leading the entire

organization. With more than twenty years of experience in payroll, recruiting, hiring, corporate

training, and marketing, to retail & corporate office management supervision, account

management and employee performance tracking. Michael is both a field and corporate office

presence and has enhanced the value chain of organizations such as GoldMax USA, Errand

Solutions, Hat Shack/Hat World/Lids, Footlocker, The Athlete’s Foot, and Coca Cola’s retail

division to name a few.

AREAS OF EXPERTISE

� Talent Acquisition & Retention � Patient Satisfaction Scores � On-boarding & Employee Training � Strategic Planning � Complex Employee Relations � Value Chain Analytics � Team Development & Group Facilitation � Budget Management � Performance Management Systems � Account & Project Management � Employee Surveys (Survey Monkey) � Mobile Marketing � ADP & Paychex Payroll Administration � Staffing Industry � Blackboard Intranet Administration � Microsoft Office Applications � Topgrading Business Philosophy � POS (Point of Sale) Systems

PROFESSIONAL EXPERIENCE

JulesMadison, LLC Founder/Retail Consultant 1/2011-Present

JulesMadison is a privately owned consulting company that was founded in 2011 in an effort to help

organizations evaluate their value chain, operational infrastructure, sales process, corporate training

initiatives, mobile marketing, and customer loyalty solutions.

The company was founded with the principle goal of helping sales and retail organizations attract and retain customers by attracting and retaining an exceptional workforce. Our focus is on the recruitment, training and support of “A” Players; branding the company, culture and its products; while ensuring that documentation of all policy, procedure and administrational tools are in place. Our core customers are from the retail, hospitality, sales and staffing industries. Major Accomplishments: � Personally consulted with twenty-five different organizations � Creator of multiple Smartphone Applications on the IOS (iPhone) platform

o AskJules! is a company specific, customizable pocket concierge Smartphone App o Welcome Home This Smartphone App assists people with points and places of

interest as well as providing much needed local services and vendors.

Michael Cook

GoldMax USA Executive

GoldMax was a 258 store retail chain that focused on the purchase of

numismatic coins in an environment that wa

In my role as Vice President I was responsible foraddition to managing field leadership I was also responsible for enforcement of policies and procedures, marketing, and P&L management.

♦ Directly managed all corporate department heads, Regional and District Managers

♦ Oversaw Accounting Department

♦ Oversaw Human Resource and Payroll Departments/ADP Payroll Administration

♦ Responsible for Recruiting,

♦ Corporate Training and curriculum development (new & post hire) Major Accomplishments: � Reduced annual expenses by 52% through value chain analytics� Developed and implemented a Point of Sale (POS) software system (GoldPro� Implemented the Blackboard intranet platform

Errand Solutions Executive

Errand Solutions is a full service retail/hospitality, concierge provider with more than 160 staffed locations

in thirteen states; providing work-life balance solutions to healthcare, hotel and corporate office

environments. Annual revenues exceeded 25 million d

In my role as Vice President I reported directly to the major accounts by working closely with Cinitiatives, employee on-boarding, strategic planning, analysis, buying, intranet maintenance

♦ Managed all retail operations for

♦ Managed all C-Suite level relationships; Hotel and Hospital environments

♦ Member of executive management team reporting

♦ Responsible for talent acquisition and metric driven goal assignment

♦ Corporate Trainer, new hire and continuing education, Major Accomplishments: � Helped our healthcare partners � Implemented data analysis tools to assist executive management team in identifying trends� Collaborated on the implementation of � Implemented the Topgrading Business philo� Created 80 Standard Operating Procedures and incorporated Citrix Webinar Training

Hat Shack, Inc.

Hat Shack is a 49 store retail chain that offer

Acquired by Lids/Hat World in January of 2007

Annual revenues exceeded 20 million dollars.

Executive Vice President of Operations 6/2012

that focused on the purchase of precious metals, paper currency and

that was upscale. Annual revenues exceed 250 million

responsible for managing every aspect of the organization. In addition to managing field leadership I was also responsible for corporate training, creation and enforcement of policies and procedures, employee development, finance, payroll, budgeting,

Directly managed all corporate department heads, Regional and District Managers

Oversaw Accounting Department with full P&L accountability

Oversaw Human Resource and Payroll Departments/ADP Payroll Administration

Responsible for Recruiting, Hiring and On-boarding processes

Corporate Training and curriculum development (new & post hire)

Reduced annual expenses by 52% through value chain analytics Developed and implemented a Point of Sale (POS) software system (GoldProImplemented the Blackboard intranet platform and created 47 SOPs

Executive Vice President of Operations 8/

Solutions is a full service retail/hospitality, concierge provider with more than 160 staffed locations

life balance solutions to healthcare, hotel and corporate office

environments. Annual revenues exceeded 25 million dollars.

reported directly to the CEO and was responsible for managing all major accounts by working closely with C-Suite decision makers. I led all corporate training

strategic planning, employee development, payroll control, data intranet maintenance and marketing collateral projects.

Managed all retail operations for 162 staffed locations

Suite level relationships; Hotel and Hospital environments

executive management team reporting directly to the CEO

Responsible for talent acquisition and metric driven goal assignment

hire and continuing education, virtual & classroom

Helped our healthcare partners raise patient satisfaction scores through concierge programImplemented data analysis tools to assist executive management team in identifying trends

ted on the implementation of internal intranet database opgrading Business philosophy (metric driven goal assignment)

Standard Operating Procedures and incorporated Citrix Webinar Training

Divisional Manager 2/1999 –

s a 49 store retail chain that offers fashionable and functional headwear for everyone.

Acquired by Lids/Hat World in January of 2007 it is now part of the world’s largest headwear retailer

Annual revenues exceeded 20 million dollars.

Page 2 of 3

6/2012- 4/2014

precious metals, paper currency and

million dollars.

managing every aspect of the organization. In e training, creation and

, finance, payroll, budgeting,

Directly managed all corporate department heads, Regional and District Managers

Oversaw Human Resource and Payroll Departments/ADP Payroll Administration

Developed and implemented a Point of Sale (POS) software system (GoldPro)

8/2007- 1/2012

Solutions is a full service retail/hospitality, concierge provider with more than 160 staffed locations

life balance solutions to healthcare, hotel and corporate office

for managing all e training

payroll control, data

raise patient satisfaction scores through concierge program Implemented data analysis tools to assist executive management team in identifying trends

etric driven goal assignment) Standard Operating Procedures and incorporated Citrix Webinar Training

– 10/2006

nctional headwear for everyone.

headwear retailer.

Michael Cook Page 3 of 3

In my role as Divisional Manager I was responsible for all retail store operations. I was directly responsible for store sales performance, embroidery sales, inventory control, visual presentation, new hire recruitment and on-boarding, training and employee development.

♦ Head of Retail Operations – Field Management Supervisor

♦ Reported to President & CEO

♦ Managed all on-boarding and talent selection processes

♦ Corporate training and curriculum development (new & post hire)

♦ Responsible for Inventory Control and Visual Presentation Major Accomplishments: � Positioned company for sale by bolstering all company operations � Reduced company shrink from 2.96% to 0.50% in first six months � Created and implemented Quantity Cap Program; increasing results by 400%

o Increased embroidery percentage from 3% to 12% of all sales

EDUCATION & TRAINING

University of Georgia Athens, Georgia 2003-2003

♦ Business Management and Intelligent Leadership

♦ Non-accredited Continuing Education Courses

♦ UGA Center for Continuing Education

♦ Educational Webinars/Seminars attended include:

♦ Ken Blanchard’s Building Transparency & Trust

♦ Bradford D. Smart’s Topgrading Business Practice

♦ H.R. – Sexual harassment & Rightful Discharge

RELATED LINKS

♦ My LinkedIn Profile: http://www.linkedin.com/pub/michael-cook/15/75b/b45

♦ My ReVu Profile: http://re.vu/www.michaelwcook.com#

♦ TechField Website http://www.techfield.com/

♦ GoldMax Website: http://www.goldmaxusa.com

♦ JulesMadison Website: http://www.julesmadison.com

♦ Errand Solutions Website: http://errandsolutions.com

♦ Hat Shack Website: http://lids.com

REFERENCES & RECOMMENDATIONS

Available on my LinkedIn Profile or upon request