MGMT510 Collection of Old Papers

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MIDTERM EXAMINATION

FALL 2007

MGMT510 - TOTAL QUALITY MANAGEMENT (Session- 6 )

Marks: 40

Time: 120min

StudentID/LoginID: ______________________________

Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Thursday, November 22, 2007

Please read the following instructions carefully before attempting any question:

All questions are compulsory.

This exam consists of10Multiple Choice Questions (MCQs) carrying 1 mark each; 5True /False statements carrying 1 mark each; 3 Short Questions carrying 5 marks each; and 1

descriptive question carrying 10 marks.

For each MCQ, read the available choices carefully and select the most appropriate choice

which you consider is the correct answer, by clicking on the appropriate check box.

For a true/ false statement, recognize the concept and answer accordingly.

Remember not to spend too much time on any one objective type question since all objective

type questions carry equal marks; it is important to manage your time according to the marksallocated to each question.

Save your answer before proceeding to the next question.

Do not click the Finish button while solving your paper. Once you clicked the Finish

button, you will not be able to access your paper again. Click it at the end of your paper. Thatmeans you have submitted your complete paper.

A clock is given in the exam software. Software will automatically close at the end of given

time. Use of mobile phone is strictly prohibited. Switch off your mobile phone during the exam.

Failure to comply with the Supervisors directions will result in your test being cancelled.

Please comply with supervisors directions to avoid any unpleasant event.

For Teacher's use onlyQuestion 1 2 3 4 5 6 7 8 9 10 Total

Marks


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Question 11 12 13 14 15 16 17 18 19Marks

QuestionMarks

Question No: 1 ( Marks: 1 ) - Please choose one

Which of the following is the odd one out?

Peter Drucker

Philip Crosby

W. Edwards Deming

Kaoro Ishikawa


One of the most effective means of implementing quality initiatives for executive management is

to:

Establish quality goals tied to organizational performance

Conduct meetings on quality and demonstrate support for initiatives

Make public announcements explaining the company's quality goals

Hire a quality consultant to develop a total quality plan and lead its implementation


ISO 9000 certification:

Aims to promote top managements commitment to TQM

Certifies products and their manufacturing processes

Does not apply to service industries

Is seen as a customer requirement


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According to Crosby, most companies spend ______________ percent of their sales dollars on

quality costs.

15 to 20

20 to 25

25 to 30

None of the given options


The control of quality involves the following processes except:

Assess actual quality performance

Compare performance with goals

Act on differences between performance and goals



Methods of continuous improvement include _________.

Six Sigma

Lean Production

Kaizen

All of the given options


Shareholder is an example of ___________.


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Hospital



Deming cycle was developed to link the production of a product with consumer needs.

True

False


Avoidable costs are related to preventing defects.

True

False


Total quality requires a set of guiding principles.

True

False


Crosby is best known for his advocacy of zero defects management.

True

False


The Six Sigma is a new filed separate from the total quality philosophy.

True

False

Question No: 16 ( Marks: 5 )


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How would you establish a system to measure customer satisfaction?


Which of the quality gurus, in your view, have most significantly influenced the quality

movement since World War II?


Discuss the various types of quality costs. What kind of costs should a firm be more

concerned with and why?


Discuss the absolutes of quality in context to the organization you are working in or are

familiar with.

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