MGB 610-611 - Wk 4 Multicultural Teams - Fa2015 - Handout
Transcript of MGB 610-611 - Wk 4 Multicultural Teams - Fa2015 - Handout
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Executive and Professional
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Teams & Teamwork:
Diversity and Multicultural Teams
MGB 610/611: Organizational Behavior & Team Skills
Fall 2014 !eek 4
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Many Types of Global Career
Experiences
Global teams often virtual!
"unctional#administrative matrix or$ani%ation
ccasional brief travel Extended travel
'(ort)term $lobal assi$nments
Expatriate
Transnational
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If something works in one culture,it will probably not work in another
Things never translate e"a#tl$ the same%
The$ meani''erent things in i''erent
#(lt(res
Trompenaars *++,!
)on*t ass(me: Take the time to (nerstan
ho+ +e are alike an ho+ +e are i''erent
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,(lt(re
The share ass(m-tions
val(es an .elie's o' a gro(- o'
-eo-le +hi#h res(lt in#hara#teristi# .ehaviors/ha.its
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-"'TEDE.' *+,/! 'T0D1
ver ,,2/// mana$ers and employees3**42/// surveys at two points in time
ne "ortune 5// multinational 67M! 44 countries
"ound si$nificant differences t(at did notc(an$e over time
8ational culture explained more variance inemployee work)related values and attitudest(an did position2 a$e2 profession2 or $ender
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,(lt(re )imensions o'stee
6ndividualism#Collectivism in)$roup or institutional!9 Competition#Collaboration Take ;isks#
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nivi(alism/,olle#tivism
6 believe everyone looks after(im#(erself and competition is $oodA
6dentity is based in t(e individual2
not in t(e $roup or companyA
6 believe people relate to $roups w(ic(protect t(em in exc(an$e for loyaltyA
Collaboration is best wayA 6dentity is
based in t(e $roup to w(ic( one belon$sA
independent interdependent
Take 3isks/voi 5n#ertaint$6 prefer structure2 rules2 re$ulations and
controlsA 6 believe t(ere are many t(in$s
out of my controlA
6 prefer unstructured2 risky2 ambi$uous
or unpredictable situationsA 6 believe 6
control a lot of w(at (appens to meA
restraintrisk
6 believe ineBualities amon$ people
s(ould be minimi%edA
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6 believe $oal ac(ievement (as priorityover Buality of lifeA 7ein$ as efficient as
possible is a personal $oalA Task
completion is prereBuisite to $ood
personal relations(ipsA
Time Orientation6 believe it is important to do t(in$s
Buickly and on timeA Deadlines2
plans and sc(edules s(ould be
ad(ered toA
6 believe in implicit meanin$A @eoples(ould understand w(at you mean
wit(out need to explain every detailA
6 believe in explicit meanin$A Clearcommunication reBuires explainin$
yourself in detailA
o+ / igh ,onte"t ,omm(ni#ation indirectdirect
lon$)terms(ort)term
9(alit$/9(antit$ #hievement
6 believe Buality of life (as priority over$oal ac(ievementA @ersonal relations(ips
are necessary for task effectivenessA
relations(ip task
6 believe t(in$s $et done eventuallyA
6t is better to take your time and not
rus( t(in$sA Deadlines2 plans and
sc(edules are tar$etsA
8e$ )imensions o' ,(lt(re #on*t
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High
Low High
Low
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-elpful $enerali%ations on culture
Culture is normally distributedA 8ot really accurate to talk
of 0A'A culture2 apanese culture2 etcA
-elpful $enerali%ations are:9
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0nderstandin$ and
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'trate$ies for 'uccessfully Mana$in$
Multicultural Teams3e-resentative7ro.lems
na.ling Sit(ational,onitions
Strateg$ ,om-li#atingFa#tors
Conflict arises from decisionmakin$ differences
Misunderstandin$ or stone)wallin$ arises fromcommunication differences
Team members can attribute ac(allen$e to culture rat(er t(anpersonality
-i$(er)level mana$ers are notavailable or t(e team would be
embarrassed to involve t(em
a-tation Team members must beexceptionally aware
8e$otiatin$ a commonunderstandin$ takes time
T(e team is affected byemotional tensions relatin$ tofluency issues or pre=udice
Team members are in(ibitedby perceived statusdifferences amon$ teammates
T(e team can be subdivided to mixcultures or expertise
Tasks can be subdivided
Str(#t(ralntervention
6f team members aren.tcarefully distributed2sub$roups can stren$t(enpreexistin$ differences
'ub$roup solutions (ave to fitback to$et(er
Fiolations of (ierarc(y (averesulted in loss of face
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ey @oints
Countries can be described on $eneral dimensions ofculture
Cultural value frameworks can be used to understand t(ebe(avior and attitudes of $lobal team members and
employees ;espect for cultural values increases t(e c(ances for
leaders(ip success
Culture is a two)way street3 you are learnin$ about ot(er
cultures but you are also teac(in$ about your own Cultural models are only t(e be$innin$2 $et to know
individuals in addition to countries and cultures!3 H(en in;omeI
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>ui% * "ormat
Date: +#J/ "ormat
9 K/ Multiple c(oice Buestions *A5 points#ea!
9 L '(ort answer Buestions 5 points#ea!
Covera$e
9 eeks *)5
9