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MG 441 HUMAN RESOURSE

CASE STUDY 6: STINEBRIAR COUNTRY CLUB

QUESTION 1

What type o !e"#o!$e%e#t "& '&e( at Sto#e)!"a# *"th "t& %e%)e!+

Type of reinforcement used at stonebrian country club is positive reinforcement. Example the

reward given after desired behavior. This is shown in the sentence when a member reach a

goal, a reward is given such as tote bag, sweatshirt, T-Shirt or jogging sut From the passage.

QUESTION ,

What &$he('-e o !e"#o!$e%e#t "& '&e( at "& '&e( *"th "t& %e%)e!&+

Schedule of reinforcement used is fixed ratio

Fixed ratio schedule of reinforcement is usually reward employee in a specific number of

responses. In this case the reward is given after attain their weely goals and other specific

behaviors. From the passage of the case study is shown in the sentence when member reach a

goal, a reward is given such as tote bag, sweatshirt, and t-shirt or jogging suit andthere are

numerous other reward for specific behavior such as getting ones name on the lost pound list.

CASE STUDY .:

QUESTION 1

What $o#t"#/e#$"e& o !e"#o!$e%e#t ha0e ete!& &'pe!0"&o!& '&e( to %ot"0ate h"%+ Ha0e

the&e )ee# ee$t"0e+

!ontingences used by peters supervisor were

". #ositive reinforcement

This reinforcement is observe to those supervisors who allow peter to do its $ob with minimum

supervision from the case study the hand%off& type of supervisor use this ind of reinforcement

and this is from the sentence.

#eter absenteeism in hand%off supervisor was very low but peter was never record going an

extra mile in his wor which seems to be ineffective.

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'. (egative reinforcement

(egative reinforcement in this case study is shown by hand%on type of supervisor who always

ept tabs of how things are going) coaching and helping his crew and critici*ing them when theydid not do their $ob well

This contingence was not effective as peter absenteeism was very high compared to when he

was with hand%off supervisor.

QUESTION ,2

U&"#/ p!o$e('!e& a#( p!"#$"p-e o )eha0"o! %o(""$at"o#3 *hat &ho'-( oy (o+

+oy should do the following,

". #inpointing target behavior

First he-she should describe the undesirable behaviors she want correct) from the case study $oy

should point the absenteeism of peter.

'. charting a target behavior

She has to identify which period does peters absenteeism is high.

lso she has to find what causes peter absenteeism to be high at particular period /picture of the

fre0uently the behavior occur1.

2. choosing a strategy

From the causes above $oy should able to choose which method will be the best to eliminate or

decrease peters behavior.

3. 4id the first attempt wor5

+oy should chec the progress to now whether the intended goal was achieved or not. If was not

achieved she should start to pinpoint /identify1 the undesirable behavior and find other strategy

to eliminate that behavior.

QUESTION 5

Ho* $a# oy '&e &o$"a- -ea!#"#/ to $ha#/e pete!& )eha0"o!5

6elow is the social learning $oys can use to learn peter behavior,

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". 7perant conditioning

+oy should understand the effect of absenteeism so as to to control or manage the conse0uence of

that behavior.

'. 8icarious learning

CASE STUDY 7: ARTISAN INDUSTRIES MANAGEMENT TEAM

ART ONE

QUESTION 12

E8p-a"# *hat happe#e( "# th"& %eet"#/9 *hat *a& ea$h pe!&o#& !o-e+ What *a& ea$h

pe!&o# (o"#/ a#( t!y"#/ to (o+ D"a/!a% the "#te!a$t"o#2 Wa& "t /oo( %eet"#/+ Why+

9hat happened at this meeting+

debate of rising the selling price of their product by ":; suggested by 6ob.

Each person role

6I

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E4IT=

=er role was an ordinary participant

She challenged the 6ob&s suggestion of rising selling price

She described the challenges that face the sales department

D"a/!a% o the "#te!a$t"o#

Wa& "t /oo( %eet"#/+ Why+ Yes the meeting was good, because it was a

participatory meeting every one try to give his opinions.

QUESTION ,

What "& the (e$"&"o# /o"#/ to )e+ G"0e a-- the &pe$""$& o the (e$"&"o#

The decisions is going to be made by agreeing on rising a price as suggested by 6ob.

The specific of the decisions which is going to be made are,

. They agree to raise the selling price of their products no matter how.

They will inform their customers by mailing them about raise of selling price.

. They set strategies to enhance sells department with new selling price.

QUESTION 5

What (o yo' th"#/ o the (e$"&"o#+ Ca# yo' th"# o *ay& to "%p!o0e 'po# "t+

The (e$"&"o# "& &o%eho* /oo(2

Improvements are as follows,

They have to process the already received orders with the old price.

They have to increase the 0uality of their products and then increase the price to the new

orders.

QUESTION 4

What *o'-( yo' (o " yo' *e!e the!e5

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If I was there) I would suggest the following.

To process the already received orders with the old price.

To increase the 0uality of products and then increase the price to the new orders.

ART IIQUESTION 1

What (o yo' th"# o the (e$"&"o# #o*+ I& "t "%p!o0e(+ Why %"/ht yo' $a-- the "!&t

(e$"&"o# ;&')opt"%a-

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QUESTION 6

What (oe& th"& $a&e "--'&t!ate a)o't /!o'p p!o)-e% &o-0"#/+ A)o't $o%%'#"$at"o#

The group problem solving is a good method of facing the organi*ation problem) this is

because any member of the group provide his or opinion about the situation of theorgani*ation relative to the problem. For this case the common decision has been made

through the contribution of each person in the meeting.

The communication style used is an effective listening. In the meeting each person was

actively listening) integrating physical) emotional as well as intellectual inputs of the

speaer