Melinda Evans5011 N. Rockwell Street #3, Chicago, IL 60625773-474-8841 (cellular) ms.melinda@gmail.com

www.linkedin.com/pub/melinda-evans/27/384/998

SKILLS● HTML: Intermediate knowledge using HTML, XML and Java● Web Editing: Strong experience creating editing and implementing basic web designs and edits, specifically

using OpenText’s RedDot product● LCMS and CMS systems: Strong experience building and editing web and e-learning content with CMS and

LCMS systems, specifically Xyleme LCMS, SilkRoad’s Greenlight CMS and OpenText’s RedDot product● Webcasting: Certified in Adobe Connect webcasting software● Copywriting and Editing: Strong experience copywriting and editing, specifically e-learning and web content● Apple/Mac OS and Devices: Over 5 years of strong experience using various Mac operating systems, devices

and computers, both personally and professionally● Windows OS and Devices: Intermediate knowledge of Windows products and operating systems● Graphics software: Basic knowledge with Adobe Photoshop, Illustrator, InDesign, and Dreamweaver● Hootsuite: Strong experience with social media campaign planning, organizing, execution and management● Mailchimp: Intermediate experience using Mailchimp to create and manage email campaigns● Cisco systems: Strong experience using ICD Cisco phone line systems

HONORS AND ACHIEVEMENTS● Champions Program, SilkRoad Technologies: member, 2014● “High 5s” Employee Recognition Program, NCSBN: Two time recipient, 2013● Social Media Management, Benefit for COTA: Managed successful social media campaign for the Children’s

Organ Transplant Association, raising $3,000 over projected fundraising goalNOTED SOCIAL MEDIA CAMPAIGNS:

● Burning Bluebeard, The Ruffians, Theater Wit, Chicago, IL: Current: https://www.facebook.com/breathedarelive

● Benefit for COTA on behalf of Jack Benjamin, Chicago, IL: June-August, 2014: https://www.facebook.com/pages/Friends-of-Jack-Benjamin-and-COTA

WORK HISTORYNational Council of State Boards of Nursing (NCSBN), Chicago IL2011-presentCoordinator, Interactive Services

● Manages and implements editorial updates for current organization websites and applications● Provides web design, page creation and editorial implementation for the responsive re-design of organizational

home page, ncsbn.org● Builds and implements editorial updates for e-learning campus website and CMS● Provides support for local and international webcasting● Provides IT support for set up and implementation of computer products, docks and operating systems● Manages customer service support for e-learning product lines● Provides operational and sales support for the management of the customer service function for e-learning

public and member course product lines● Monitors online community, specifically User Support Forum● Assists in managing/monitoring social media accounts for Learning Extension nursing community, including

scheduling and creating posts, and interacting with the online nursing community● Monitors and evaluates 24-7 call center agent scripts and processes● Creates and maintains support documentation for NCSBN e-learning products● Provides internal accounting reports of Learning Extension web sales● Compiles project data and presents data findings for analyses

Playboy Enterprises, Chicago IL2005-2011

Customer Service Representative● Answer incoming calls regarding customer online registrations, login and tech support questions to high-

volume, active online call center● Manage billing inquiries and refunds● Responsible for fraud detection and reporting; data analysis of registration information, IP addresses and billing

databases, user name and password irregularities● Execute Live Chat online communication with customers● Facilitate and maintain email communication with customers● Troubleshoot customer bug reports and technical problems

The North Michigan Ave. Apple Store, Chicago IL2004-2005Phone Operator/Web Sales

● Answered, directed, and routed all incoming calls to flagship store● Facilitated and maintained clear and direct communication between operators, technicians, specialists and

management● Maintained customer/client database● Scheduled all one-on-one appointments between customers and specialists● Placed customer orders through company website● Researched/investigated product information● Tracked progress on repairs; updated customers on repair status

ADDITIONAL WORK HISTORYProducer/Social Media Manager, Various Theater Companies

● Managed promotional materials in print and digital advertising● Organized social media efforts to raise awareness of production● Managed Mailchimp email campaigns for production VIP invites● Scheduled and coordinated rehearsals and rehearsal locations● Advocated for performing ensemble with producing venue● Coordinated and monitored ticketing system between producing company and venue● Managed technical rehearsals, staff, cast and production needs prior throughout run of performance● Managed production staff, cast and prop needs during run of the performance

Productions:● There Is A Happiness That Morning Is, Theater Oobleck at Victory Gardens Biograph Theater, Chicago IL

January 31 - March 31, 2013● There Is A Happiness That Morning Is, Theater Oobleck at Theater on the Lake, Chicago IL July 10-14, 2014● Burning Bluebeard, The Ruffians, Theater Wit, Chicago IL, November 21, 2013 - January 12, 2014

The Neo-Futurists, Chicago IL2001-2012Technical Director/Staff member

● Performed in and designed light and sound cues for long running late-night show Too Much Light Makes The Baby Go Blind

● Responsible for hiring and scheduling all technicians for both late-night and Prime Time shows● Maintained continuity between technicians and ensemble/staff members● Maintained all technical instruments in theatre space● Catalogued back up and replacement supplies for electrical instruments in space● Managed tour logistics and schedules of two successful original productions

EDUCATIONKnox College, Galesburg, ILGraduated with a Bachelors of Arts degree; Major: Theater

REFERENCES: Available upon request.