Melinda Evans 5011 N. Rockwell Street #3, Chicago, IL 60625 773-474-8841 (cellular) ms.melinda@gmail.com

www.linkedin.com/pub/melinda-evans/27/384/998 SKILLS

● HTML: Intermediate knowledge using HTML, XML and Java ● Web Editing and CMS systems: Strong experience building, editing, publishing and curating web assets and

digital content, specifically using OpenText’s RedDot product and Sitecore CMS ● LCMS systems: Strong experience building, editing and publishing e-learning content with CMS and LCMS

systems, specifically Xyleme LCMS, SilkRoad’s Greenlight CMS ● Webcasting: Certified in Adobe Connect webcasting software ● Copywriting and Editing: Strong experience copywriting and editing, specifically e-learning and web content ● Apple/Mac OS and Devices: Over 5 years of strong experience using various Mac operating systems, devices

and computers, both personally and professionally ● Windows OS and Devices: Intermediate knowledge of Windows products and operating systems ● Graphics software: basic knowledge with Adobe Photoshop, Illustrator, InDesign, and Dreamweaver ● Hootsuite: Strong experience with social media campaign planning, organizing, execution and management ● Mailchimp: Intermediate experience using Mailchimp to create and manage email campaigns ● Google Analytics: Intermediate experience with Google Analytics reporting and data ● Google Webmaster: Intermediate experience using Google Webmaster to maintain corporate website ● Cisco systems: Strong experience using ICD Cisco phone line systems

HONORS AND ACHIEVEMENTS

● Champions Program, SilkRoad Technologies: member, 2014 ● “High 5s” Employee Recognition Program, NCSBN: Two time recipient, 2013 ● Social Media Management, Benefit for COTA: Managed successful social media campaign for the Children’s

Organ Transplant Association, raising $3,000 over projected fundraising goal NOTED SOCIAL MEDIA CAMPAIGNS:

● Burning Bluebeard, The Ruffians, Theater Wit, Chicago, IL: August-December, 2014: https://www.facebook.com/breathedarelive

● Benefit for COTA on behalf of Jack Benjamin, Chicago, IL: June-August, 2014: https://www.facebook.com/pages/Friends-of-Jack-Benjamin-and-COTA

WORK HISTORY Grant Thornton, LLP 2014-present Digital Marketing Senior Associate

● Manages and approves daily page publications and edits on corporate website ● Curates all web assets in Sitecore CMS ● Oversees project management of any web-related campaigns and associated web content ● Manages all web content creation ● Routes and answers all incoming web inquiries through site intake form ● Acts as liaison between all web, design and content teams on all new web content builds ● Coordinates with email, analytics and social teams to ensure web best practices are implemented for all digital

material ● Manages user experience with Digital Marketing department head and content/web teams

National Council of State Boards of Nursing (NCSBN), Chicago IL

2011-2014 Coordinator, Interactive Services

● Manages and implements editorial updates for current organization websites and applications ● Provides web design, page creation and editorial implementation for the responsive re-design of organizational

home page, ncsbn.org ● Builds and implements editorial updates for e-learning campus website and CMS ● Provides support for local and international webcasting ● Provides IT support for set up and implementation of computer products, docks and operating systems ● Manages customer service support for e-learning product lines ● Provides operational and sales support for the management of the customer service function for e-learning

public and member course product lines ● Monitors online community, specifically User Support Forum ● Assists in managing/monitoring social media accounts for Learning Extension nursing community, including

scheduling and creating posts, and interacting with the online nursing community ● Monitors and evaluates 24-7 call center agent scripts and processes ● Creates and maintains support documentation for NCSBN e-learning products ● Provides internal accounting reports of Learning Extension web sales ● Compiles project data and presents data findings for analyses

Playboy Enterprises, Chicago IL 2005-2011 Customer Service Representative

● Answer incoming calls regarding customer online registrations, login and tech support questions to high-volume, active online call center

● Manage billing inquiries and refunds ● Responsible for fraud detection and reporting; data analysis of registration information, IP addresses and billing

databases, user name and password irregularities ● Execute Live Chat online communication with customers ● Facilitate and maintain email communication with customers ● Troubleshoot customer bug reports and technical problems

The North Michigan Ave. Apple Store, Chicago IL 2004-2005 Phone Operator/Web Sales

● Answered, directed, and routed all incoming calls to flagship store ● Facilitated and maintained clear and direct communication between operators, technicians, specialists and

management ● Maintained customer/client database ● Scheduled all one-on-one appointments between customers and specialists ● Placed customer orders through company website ● Researched/investigated product information ● Tracked progress on repairs; updated customers on repair status

ADDITIONAL WORK HISTORY Producer/Social Media Manager, Various Theater Companies

● Managed promotional materials in print and digital advertising ● Organized social media efforts to raise awareness of production ● Managed Mailchimp email campaigns for production VIP invites ● Scheduled and coordinated rehearsals and rehearsal locations ● Advocated for performing ensemble with producing venue ● Coordinated and monitored ticketing system between producing company and venue ● Managed technical rehearsals, staff, cast and production needs prior throughout run of performance

● Managed production staff, cast and prop needs during run of the performance Productions:

● There Is A Happiness That Morning Is, Theater Oobleck at Victory Gardens Biograph Theater, Chicago IL January 31 - March 31, 2013

● There Is A Happiness That Morning Is, Theater Oobleck at Theater on the Lake, Chicago IL July 10-14, 2014 ● Burning Bluebeard, The Ruffians, Theater Wit, Chicago IL, November 21, 2013 - January 12, 2014

The Neo-Futurists, Chicago IL 2001-2012 Technical Director/Staff member

● Performed in and designed light and sound cues for long running late-night show Too Much Light Makes The Baby Go Blind

● Responsible for hiring and scheduling all technicians for both late-night and Prime Time shows ● Maintained continuity between technicians and ensemble/staff members ● Maintained all technical instruments in theatre space ● Catalogued back up and replacement supplies for electrical instruments in space ● Managed tour logistics and schedules of two successful original productions

EDUCATION Knox College, Galesburg, IL Graduated with a Bachelors of Arts degree; Major: Theater REFERENCES : Available upon request.