Metropolis Technologies – Telemanagement for Businesses

OfficeWatch Telemanagement, from

Avaya DevConnect partner Metropolis

Technologies, allows companies of all

sizes to monitor and track telecom

activity. The easy-to-use, intuitive

telemanagement software allows users

to create reports, analyze trunk usage

and receive toll-fraud alerts based on

incoming, outgoing and/or internal phone

call data.

OfficeWatch works with Avaya Aura®

Communication Manager and the Avaya

IP Office™ Platform to capture telecom

data via an IP connection.

•CommunicationManager - An open,

extensible IP telephony platform that

can be deployed as an IP PBX or feature

server supporting a SIP-only

environment, or as an evolution server

supporting both SIP and non-SIP

environments

•IPOffice - A simple, powerful

collaboration solution for midsize

companies that offers increased scale,

flexible deployment options, simplified

management, and support for enterprise

branch deployments

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Telecom

expenses are

one of the

most costly

charges

against a

business’

bottom line.

How can

organizations

track telecom

activity to

better manage

efficiency and

productivity?

OfficeWatch allows businesses to

track calls on a real-time basis,

monitoring activity by extension,

department or office location. Along

with the many comprehensive reports

that come standard with OfficeWatch,

users can also easily create

specialized reports specific to their

individual needs. Additionally, the

automatic report scheduler allows

users to generate an unlimited

number of reports for e-mailing,

printing or archiving on an hourly,

daily, weekly or monthly basis.

Available in three different versions,

OfficeWatch is ideal for all manner of

businesses, from a small, single

location office to a large, multi-site

enterprise. OfficeWatch versions

include:

• Standard – Suitable for small

businesses, this full-featured

standalone version interfaces

directly with the PBX

• Web – Appropriate for heavy

Internet users, it contains a built-in

web server engine and allows an

unlimited number of users remote

access via a web browser

• Enterprise – Ideal for large

organizations, it includes all the

functionality of the other versions as

well as unlimited client licenses,

multi-site call tracking and an

advanced trunk analysis utility

Features

•TollFraudAlerts. Monitor call

duration and automatically notify

managers via e-mail message, SMS

text message or screen pop when

expensive or suspicious calls are

made or phone hacker activity is

identified.

•On-DemandandAutomated

Reporting. Automatically schedule

or create on-demand reports

detailing inbound, outbound and

internal calls to run daily, weekly or

monthly and regularly save, print

and e-mail the results to a

predetermined list of users.

•TrunkAnalysisInterface. Optimize

trunk usage by monitoring trunk

capacity on a real-time, minute-by-

minute basis.

•HotSpotMaps. Plot outgoing and/

or incoming calls on a world,

national or regional map based on

their destination or origin.

•ExpenseAllocation. Charge

telecom expenses including phone

usage and equipment charges to

individual extensions, departments,

campus units, organizations or

divisions.

•FlexibleBilling. Use customizable

billing rates and account codes to

track and charge clients or tenants

per phone call.

Benefits

•BoostProductivity. Hourly, daily or

weekly call usage reports detailing

call volume by agent or call duration

by user can help minimize

productivity loss and improve

staffing.

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OfficeWatch Interactive Main Screen

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•ReduceExpenses. Detailed toll

fraud reports allow managers to

monitor high cost calls, long

duration calls and suspicious

activity to help identify and

eliminate telecom misuse.

•StrengthenInternalControls.

Comprehensive reports help

managers track, identify and

analyze telecom trends, as well as

provide a detailed archive of

incoming and outgoing calls for

auditing purposes.

System Requirements

OfficeWatch Telemanagement

requires a non-dedicated Pentium-

class PC/server equipped with:

• Microsoft Windows 32- or 64-bit

operating system

• 1 GB RAM

• 1 GB available hard disk space

• Sound card

• Internet connection

• Serial port for serial-based

connections, including one for PMS

connection and one for PBX

connection

Learn More

To learn more about Avaya solutions

and DevConnect technology partner

Metropolis Technologies, contact

your Avaya Account Manager or

Avaya Authorized Partner.

Or, visit us online at

www.devconnectmarketplace.com.

TrafficWatch - OfficeWatch’s Trunk Analysis Tool

ABOUT METROPOLIS TECHNOLOGIES

Founded in 1993, Metropolis Technologies, Inc. produces award-winning

telemanagement solutions for businesses and hotels. Its easy-to-use and

flexible solutions provide unique features and reliability to thousands of

businesses throughout North America. Known for excellent customer

service, Metropolis provides 24/7 U.S.-based technical support and

innovative, user-friendly products.

Headquartered in Fort Lauderdale, Florida with multiple offices throughout

the U.S., Metropolis is a leading telemanagement system provider in North

America.

For more information, visit www.metropolis.com.

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About DevConnectIn the Avaya DevConnect Program, registered membership is free to anyone and provides a wide range of developer resources, including APIs, SDKs, technical support and training. Enhanced Membership options offer higher levels of technical support, compliance testing and co-marketing benefits. To learn more or register for membership, visit www.avaya.com/devconnect.

About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

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