Metropolia IT Services 2015. Principle of Operations IT Services Unit: Supports teaching at...
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Transcript of Metropolia IT Services 2015. Principle of Operations IT Services Unit: Supports teaching at...
Metropolia IT Services 2015
Principle of Operations
IT Services Unit:
Supports teaching at Metropolia University
Is responsible for the support and development of ICT applications and hardware deployed in the University
Participates in advancing common processes together with the process owner by developing, purchasing and realizing ICT systems to support the processes
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Organization
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Director, ItTuomo Rintamäki
HelpdeskMikko Mäkelä
Systems Maintenance
Jani Kaljunen
Data Management and System
DevelopmentTuomas Orama
IT Services Management Group
Key figures of activities
Customers (students and personnel) circa 16 000 IT personnel circa 50 Strategic supported data management systems 20 Supported applications about 350 Workstations 5 500 Servers: Physical 100, virtual 150 Trunk network length and speed: leased fibre with 20
connections 105 km, mainly 1-10 Gbit/s
Budget estimates (2012)
Operating costs 4,76 million € (= ~300 €/user, 4,1 % of total Metropolia expenditures)
Investment costs n. 1,5 million €
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Practical Info
Your user ID enables:
Workstation and network login Tube portal usage in and outside of school Email using browser or phone Schedule sync to phone Backing up contacts and calendar from phone Using electronic materials of library services
remotely Shell user ID for Linux platforms
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Using workstations
Restricted permissions Save all your important files to your
homedrive (Z drive) also in theme classrooms
Temporary user profiles. You cannot save own Desktop configurations or other changes.
C:\temp temporary space for public use
Classroom configurations: http://itservices.metropolia.fi
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Network drives
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Label Purpose Permissions
Z: Your own homePersonal
User RW(tuubi, winscp, shell, mac, pc)
S: NetTrash (scratch) Everyone RW
T: Studies Staff RWStudents R
W: Net apps Everyone R
P: Project documents Project members RW
(R=read, RW=write/edit permission)
Forbidden NEVER give you user ID or password to anyone Do not connect your own devices to the shool
network cable Do not install your own applications on school
computers Do not use school network improperly Do not touch a computer with a MAINTENCE
note on it Do not take food or drink to classrooms
Information security http://itservices.metropolia.fi
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Allowed
Use workstations freely in classrooms when class is not being held
Use freely the wireless network Ask help from teachers and tutors Visit nearest helpdesk during open hours Find answers independently (manuals, the F1
key, http://itservices.metropolia.fi)
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Having problems?
Reboot the device Check Tube for bulletins Read: http://itservices.metropolia.fi
If nothing helps, report the problem athttp://hd.metropolia.fi
or, if you cannot log in to the site, send e-mail: [email protected]
Helpdesk phone service: 09 7424 6969
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Printing and copying
Printing points: Free of charge B/W printing – use your own
printing paper
Multifunction printers: Color and B/W printing, single sided and
double sided printing and copying
Instructions and fees: http://itservices.metropolia.fi/
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Practical and important addresses ICT-department support page and and Student IT Tips
http://itservices.metropolia.fi
Mobile site (cafeteria menus, schedules, time tables)http://ihana.metropolia.fi
Helpdesk service requesthttp://hd.metropolia.fi
Student’s Desktophttps://pakki.metropolia.fi
Password renewal and personal datahttps://amme.metropolia.fi
Renew forgotten passwordhttp://password.metropolia.fi/
Printing in wireless networkhttp://print.metropolia.fi
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Service desks on campuses
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Kalvosarjan tekijän nimi 15
Course feedback
By giving feedback you have effect on the quality of studies
Feedback is anonymous Give feedback at
pakki.metropolia.fi Feedback time begins
one week before the end of the course and continues for five weeks
The instructor can comment on the feedback
A note on health services
Esittäjän/esityksen nimi 17
Health care web site
Esitietolomake
http://asiointi.hel.fi/terveys
Tuubi
https://tuubi.metropolia.fi/portal/fi/group/tuubi/opiskelijoille/terveydenhuolto
Back to IT
1. IT Services site – Instructions to help you get going: https://itservices.metropolia.fi
2. Service requests at hd.metropolia.fi – Here you get help if you get stuck3. Wireless network – Students’ recommended choice is eduroam; remember to
enter your user ID in this form: [email protected]. Password – If you forget your Metropolia password, get a new one using your
net banking credentials : https://wiki.metropolia.fi/pages/viewpage.action?pageId=14693500
5. Printing, scanning, and copying on multifunction devices – Add value to your printing account in net bank or in the library.
6. Students free in cloud – Office 365 and Google Apps for Education : https://tietohallinto.metropolia.fi/display/itservices/Cloud+services
7. Download Office and other applications on your home computer : https://tietohallinto.metropolia.fi/display/itservices/Home+Use+Software
8. Tuubi and Pakki – Get instructions from teachers and tutors9. Studying is not location-bound – Use all campuses freely10. Don’t do stupid stuff in the web – Keep you user ID and your password to
yourself!
Kalvosarjan tekijän nimi 19
IT Services top 10 tips to students - 2015
http://hd.metropolia.fihttp://itservices.metropolia.fi
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There are no stupid questions!