Metrocom: first telco billing built on oracle brm - Alexey Gamburg, Sergey Tarasov

Oracle Oracle Billing and Revenue ManagementBilling and Revenue Management

(Oracle BRM)(Oracle BRM) in Russian Federation in Russian Federation

Implementation ExperienceImplementation Experience

Oracle Oracle Billing and Revenue ManagementBilling and Revenue Management

(Oracle BRM)(Oracle BRM) in Russian Federation in Russian Federation

Implementation ExperienceImplementation ExperienceImplementation ExperienceImplementation ExperienceImplementation ExperienceImplementation Experience

Gamburg Alexey, FORS SPb Ltd. Department of Telecommunications Billing Systems,

Deputy director

Tarasov Sergey, FORS SPb Ltd. Department of Telecommunications Billing Systems,

Deputy director

Gamburg Alexey, FORS SPb Ltd. Department of Telecommunications Billing Systems,

Deputy director

Tarasov Sergey, FORS SPb Ltd. Department of Telecommunications Billing Systems,

Deputy director

Presentation plan

• About Metrocom

• The prerequisites of new billing system implementation

• Reasons for choosing Oracle BRM

• Oracle BRM overview– Oracle BRM in Oracle Telecommunication Suite

– Oracle BRM Architecture

– Main components and modules of Oracle BRM – Main components and modules of Oracle BRM

– Oracle BRM Customization options

• Oracle BRM Implementation Steps– Requirements gathering

– Decomposition

– Services customization

– Business logic revision

– Data migration from existing systems

• The main challenges of implementation

• Implementation results

• Prospects for further progress

• Questions

About Metrocom

Services provided by the operator:

•Digital telephone services,

•Internet access services,

•Data transfer services,•Data transfer services,

•Leased lines services,

•Services to broadcast television signals and others.

The prerequisites of new billing system implementation

Telephone billing A/R & PaymentsInternet billing

New Billing System


P1P2

P3Product

PP

Technical aspect

ClientEconomic aspect

S1 S2

S3S4

N1 N2 N3

Service

Network elements

Properties, Result, Opportunities

Reasons for choosing Oracle BRM

• Covering of the full working cycle of telecom operator in one system - from the accruals to the accounts receivable;

• The possibility of incorporating any type of services in one system;

• Unlimited scalability to support any number of • Unlimited scalability to support any number of subscribers;

• Integrated services classifier, product catalog;

• Flexible packaging of services;

• Wide possibilities of customization of business logic;

• A large number of additional modules to integrate with various telecom equipment.

Oracle BRM in Oracle Telecommunication SuiteEnterprise Analytics

Enterprise Analytics

Service Delivery Platfo

rmService Delivery Platfo

rm

Customer

Management (CRM)

Business Applications

Enterprise

Management (ERP)

Billing and Revenue Management (BRM)



Service Delivery Platfo

rmService Delivery Platfo

rm

Billing and Revenue Management (BRM)

Calculating,

chargingBilling

Revenue

Assurance

Network Applications

Service Provisioning

Inventory Management

Activation Mediation

Oracle BRM Architecture

Main Components and Modules of Oracle BRM

Oracle BRM Customization optionsSystem Components

Connection Manager

Client Applications

Customer

Center

Dialup manager

Self-care

manager

Email manager

Data Managers

Database

Storable

classes

Custom

Storable

classes

Legend

Facilities

Modules

manager

Other Client GUI

Applications

testnap

Custom

Applications

Policy Facilities

Modules

Custom Facilities Modules

Custom Data

Manager

Custom data

storage

Components that we can modify Components that we can createComponents that we can not modify

Oracle BRM Implementation Steps

Oracle BRM Logical Modules

Oracle BRM Service Classifier

Oracle BRM Basic Rating Objects

Plan-Deal-Service Hierarchy in Oracle BRM

Example: Simple plans in Oracle BRM

Transition to the packages of productsProducts

Services

Products

Services

Example: Package plan in BRM

PLAN

Bundled offer

Matrioshka - mini

DEAL DEALDEALDEALDEAL

Internet –

Monthly fee

PRODUCT

Internet –

Monthly fee

SERVICE

/service/

broadband

DEAL

Bundle Plan

Monthly fee

DEAL

Bundle Plan

Sovintel

PRODUCT

Bundle Plan

Monthly fee

SERVICE

/service/telco/telephony

PRODUCT

Bundle Plan

Metrocom

PRODUCT

Bundle Plan

Sovintel

DEAL

Bundle Plan

Metrocom

SERVICE

/service/telco/

telephony/sovintel

DEAL

NGN – Virtual

PBX

PRODUCT

NGN - Virtual

PBX

SERVICE

/service/ngn/

uats

DEAL

Equipement

leasing

PRODUCT

Equipement

leasing

SERVICE

/service/lease

DEAL

E-mail usage

PRODUCT x 10

E-mail usage

SERVICE

/service/email

Products used are the same with those used for simple plans of Internet and

telephony

The main challenges of implementation

• The customer purchased Oracle BRM without accompanying applications: Siebel CRM, Mediation, Enterprise Analytics, which led to implementation of unusual functionality in Oracle BRM– such as Mediation, CRM etc.;

• Necessity of development of data migration module from • Necessity of development of data migration module from legacy systems;

• Necessity to develop additional module of interconnect services identification;

• The complexity of the reorganization of business processes;

• Adaptation to the requirements of Russian legislation.

Implementation results

• The model of services, products, taking into account all the needs of the customer was developed;

• Product Catalog and a single classifier for services was created;

• A set of scenarios to work with accounts receivable was designed and configured;

• Oracle BRM was adapted to the requirements of Russian legislation and to current business practice of the Russian telecoms;

• The customer service application ”Customer Center” underwent a • The customer service application ”Customer Center” underwent a major revision;

• Client-bank integration module was developed

• The data migration from different information systems of the Customer in Oracle BRM was performed;

• Oracle BRM launched into production;

• The number of manual operations was reduced

• A set of reports was developed in Oracle Business Intelligence Publisher;

Prospects for further progress

Questions

Thanks for your attention!

• Gamburg Alexey, Deputy director

Phone +7-921-300-57-07, Email: [email protected]

• Tarasov Sergey, Deputy director

Phone +7-921-182-49-27, Email: [email protected]

FORS SPb Ltd. Department of Telecommunications Billing Systems,

Metrocom: first telco billing built on oracle brm - Alexey Gamburg, Sergey Tarasov

Technology

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