METRO REGIONAL TRANSIT AUTHORITY …...Aug 19, 2020 · 11,737 21,685 -45.88% Total Passengers...

METRO REGIONAL TRANSIT AUTHORITY

Planning/Marketing/RailCommittee

AUGUST 19, 202011:00 AM

CHAIR: MR. DONALD CHRISTIANMEMBERS: MS. RENEE GREENE, MR. GARY SPRING

& MR. VINCENT RUBINO

METRO RTA PLANNING / MARKETING / RAIL COMMITTEE MEETING AGENDA

416 KENMORE BOULEVARD BOARDROOM VIRTUAL MEETING VIA GOTOMEETING

WEDNESDAY, AUGUST 19, 2020 11:00 A.M.

ITEM 1: CALL TO ORDER

ITEM 2: APPROVAL OF MINUTES FROM JULY MEETING

ITEM 3: SUB-COMMITTEE REPORTS

Marketing Report | Molly Becker • KPIs (Page 3)• Art in Transit• Advertising Sales• METRO Connect Launch• Annual Report Distribution• Backpack Adventures• OPTA Awards

Rail Report | Valerie Shea • Akron Secondary Update• Rail Property Management• Task-Order Contract for Rail Architecture and Engineering Services

Planning Report | Valerie Shea • KPIs (Page 3)• Performance Report (Pages 5-9)• Fall 2020 Contingency Service Change• EZFare Update• Strategic Plan Draft Recommendations

ITEM 4: RESOLUTIONS FOR CONSIDERATION

ITEM 5:

ITEM 6:

Resolution 2020-17: A resolution authorizing the award of a task order-based contract for rail architecture and engineering services. (Page 10)

OTHER BUSINESS

CALL FOR ADJOURNMENT

2

Planning / Marketing / Rail – Key Performance Indicators

275569246513

218900179488

153893174138

0

50000

100000

150000

200000

250000

300000

350000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Web Traffic

Goal 2019 2020

62866 57903

286836

191517

9224655687

0

100000

200000

300000

400000

500000

600000


Social Media Impressions (Facebook & Twitter)

2019 2020

$101,378

$17,720 $18,100 27,968

$17,385 $26,125

$-

$20,000

$40,000

$60,000

$80,000

$100,000

$120,000


Advertising Sales (METRO Only)

2019 2020

3

401994 391704

272028

169614 145156 168275

-

100,000

200,000

300,000

400,000

500,000

600,000


Total Ridership (Combined Demand Response and Line-Service)

2019 2020

$10.27 $8.52

$15.30 $20.08

$22.95 $22.64

$- $5.00

$10.00 $15.00 $20.00 $25.00


Cost Per Passenger

2019 2020

$11.11 $9.61 $11.05 $16.64 $17.44 $15.25

$-

$10.00

$20.00


Cost Per Revenue Mile - Line-Service

2019 2020

4

June 2020Performance Reports

Combined Service

2020 2019 Percentage Changed 2020 2019 Percentage

ChangedService Day Data

22 20 10.00% Weekdays Operated 128 127 0.79%4 5 -20.00% Saturdays Operated 26 26 0.00%0 5 -100.00% Sundays Operated 14 26 -46.15%

Passenger Data168,275 372,256 -54.80% Total Passengers 1,548,771 2,446,141 -36.69%

6,793 15,408 -55.91% Average Weekday Passengers 10,462 16,659 -37.20%4,308 7,374 -41.59% Average Saturday Passengers 5,346 7,354 -27.30%- 4,126 - Average Sunday Passengers 3,611 3,980 -9.27%

Service Level Data417,600 599,920 -30.39% Total Vehicle Miles 2,973,710 3,576,520 -16.85%330,298 484,844 -31.88% Total Vehicle Revenue Miles 2,351,684 2,997,575 -21.55%

0.5095 0.7678 -33.64% Average Passengers per Vehicle Revenue Mile 0.6586 0.8160 -19.30%

29,713 40,510 -26.65% Total Vehicle Hours 203,135 248,957 -18.41%25,911 36,280 -28.58% Total Vehicle Revenue Hours 176,825 222,237 -20.43%

6.4944 10.2606 -36.71% Average Passengers per Vehicle Revenue Hour 8.7588 11.0069 -20.42%

Financial Data$58,897 $164,072 -64.10% Cash Fares $478,536 $1,022,168 -53.18%$31,359 $124,157 -74.74% Ticket and Pass Revenue $398,254 $787,646 -49.44%

$127,284 $79,845 59.41% Other Fare Related Revenue $735,401 $545,874 34.72%

5.3% 9.1% -41.51% Percentage Total Farebox Recovery 6.4% 9.0% -29.39%

$12.43 $8.38 48.34% Average Cost per Vehicle Revenue Mile $10.75 $8.70 23.55%

$158.51 $112.03 41.49% Average Cost per Vehicle Revenue Hour $143.02 $117.40 21.82%

$24.41 $10.92 123.55% Average Cost per Passenger $16.33 $10.67 53.09%

Safety Data2 3 -33.33% Preventable Accidents 22 20 10.00%4 6 -33.33% Nonpreventable Accidents 24 42 -42.86%6 9 -33.33% Total Accidents 46 62 -25.41%

Current Month Year to Date

5


SCAT/ADA Paratransit Service

2020 2019 Percentage Changed 2020 2019 Percentage



Passenger Data11,737 21,685 -45.88% Total Passengers 92,585 134,835 -31.33%

451 723 -37.55% Average Passengers per Day 551 755 -27.02%53.50 83.20 -35.70% Average Saturday ADA Passengers 55.5 82.85 -32.96%- 45.00 - Average Sunday ADA Passengers 34.4 37.92 -9.40%33.88 64.73 -47.66% Average Total ADA Passengers 40.83 61.55 -33.67%3,799 5,115 -25.73% Total Purchased Transportation Pass. 27,233 32,649 -16.59%

Service Level Data82,309 133,785 -38.48% Total METRO Vehicle Miles 607,999 847,684 -28.28%40,813 55,961 -27.07% Total Purchased Trans. Vehicle Miles 284,432 335,659 -15.26%

123,122 189,746 -35.11% Total Vehicle Miles 892,431 1,183,343 -24.58%97,884 156,745 -37.55% Total Revenue Miles 715,646 966,858 -25.98%

0.11991 0.13835 -13.33% Average Pass. per Revenue Vehicle Mile 0.1294 0.1395 -7.23%9,708 12,684 -23.46% Total Vehicle Hours 67,942 79,846 -14.91%7,151 10,319 -30.70% Total Vehicle Revenue Hours 50,202 64,494 -22.16%

1.6413 2.1015 -21.90% Average Pass. per Vehicle Revenue Hour 1.8442 2.0907 -11.79%95% 87% 9.20% On-time Performance - METRO 95% 90% 5.77%

96% 91% 5.49% On-time Performance - Purchased Transportation 94% 92% 1.26%

Financial Data$23,915 $44,341 -46.07% Cash Fares $154,866 $275,166 -43.72%$1,621 $5,370 -69.81% Ticket and Pass Revenue $18,232 $34,577 -47.27%

$116,784 $71,512 63.31% Other Fare Related Revenue $538,235 $365,399 47.30%25.3% 15.7% 61.15% Percentage Total Farebox Recovery 16.0% 13.3% 19.62%

$7.48 $5.76 29.89% Average Cost per Vehicle Revenue Mile - METRO $7.90 $6.06 30.31%

$2.65 $3.07 -13.85% Average Cost per Vehicle Revenue Mile -Purchased Transportation $3.06 $3.33 -7.90%

$97.13 $82.34 17.96% Average Cost per Vehicle Revenue Hour - METRO $105.69 $86.18 22.64%

$40.14 $54.23 -25.98% Average Cost per Vehicle Revenue Hour -Purchased Transportation $49.81 $56.99 -12.59%

$59.15 $37.57 57.43% Average Cost per Passenger - METRO $56.61 $40.01 41.51%

$24.48 $29.24 -16.28% Average Cost per Passenger - PurchasedTransportation $27.79 $29.76 -6.63%

4.4 3.0 46.67% Average Small Bus Age 4.4 3.0 46.67%

Safety Data0 1 -100.00% Preventable Accidents 4 6 -33.33%0 2 -100.00% Nonpreventable Accidents 3 10 -70.00%0 3 -100.00% Total Accidents 7 15 -53.23%


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Line Service

2020 2019 PercentageChanged 2020 2019 Percentage



Passenger Data156,538 350,571 -55.35% Total Passengers 1,456,186 2,311,306 -37.00%

6,342 14,686 -56.82% Average Weekday Passengers 9,911 15,904 -37.68%4,254 7,291 -41.65% Average Saturday Passengers 5,291 7,271 -27.23%- 4,081 - Average Sunday Passengers 3,576 3,942 -9.27%

Service Level Data294,478 410,174 -28.21% Total Vehicle Miles 2,081,279 2,393,178 -13.03%232,414 328,099 -29.16% Total Vehicle Revenue Miles 1,636,038 2,030,717 -19.44%

233,370 330,912 -29.48% Total Scheduled Vehicle RevenueMiles 1,644,391 2,045,326 -19.60%

0.6735 1.0685 -36.96% Average Passenger per Revenue Vehicle Mile 0.8901 1.1382 -21.80%

20,005 27,826 -28.11% Total Vehicle Hours 135,193 169,111 -20.06%18,760 25,961 -27.74% Total Vehicle Revenue Hours 126,623 157,743 -19.73%

18,760 25,961 -27.74% Total Scheduled Vehicle RevenueHours 126,623 157,743 -19.73%

8.3443 13.5038 -38.21% Average Passenger per Vehicle Revenue Hour 11.5002 14.6524 -21.51%

78% 77% 1.30% On-time Performance 78% 78% -0.36%

Financial Data$34,983 $119,731 -70.78% Cash Fares $323,670 $747,003 -56.67%$29,738 $118,786 -74.97% Ticket and Pass Revenue $380,022 $753,069 -49.54%$10,500 $8,333 26.00% Other Fare Related Revenue $197,167 $180,475 9.25%

2.1% 7.5% -71.70% Percentage Total FareBox Recovery 4.3% 8.0% -45.88%

$15.25 $10.03 51.99% Average Cost per Vehicle Revenue Mile $12.73 $10.36 22.95%

$188.95 $126.81 49.00% Average Cost per Vehicle Revenue Hour $164.52 $133.32 23.40%

$22.64 $9.39 141.12% Average Cost per Passenger $14.31 $9.10 57.22%6.0 4.9 22.45% Average Big Bus Age 6.0 4.9 22.45%

Safety Data2 2 0.00% Preventable Accidents 18 14 28.57%4 4 0.00% Nonpreventable Accidents 21 32 -34.38%6 6 0.00% Total Accidents 39 46 -15.11%


7

June 2020Line Service Categories

2020 2019 PercentageChanged URBAN (1 - 34) 2020 2019 Percentage

Changed149,820 313,249 -52.17% Total Monthly Passengers 1,328,356 2,071,793 -35.88%

26 30 -13.33% Service Days 168 179 -6.15%5,762.3 10,441.6 -44.81% Average Daily Passengers 7,906.9 11,574.3 -31.69%8.9578 16.3160 -45.10% Passengers per Vehicle Hour 13.3853 17.6011 -23.95%0.7902 1.4073 -43.85% Passengers per Vehicle Mile 1.1506 1.5211 -24.36%$20.92 $7.25 188.70% Total Operating Cost Per Passenger $11.54 $7.03 64.09%

SUBURBAN (101-104, 110)4,888 11,704 -58.24% Total Monthly Passengers 42,751 70,103 -39.02%

22 20 10.00% Service Days 128 127 0.79%222.2 585.2 -62.03% Average Daily Passengers 334.0 552.0 -39.49%3.20 5.01 -36.13% Passengers per Vehicle Hour 3.7144 4.7219 -21.34%0.14 0.21 -30.93% Passengers per Vehicle Mile 0.1566 0.1977 -20.78%

$72.61 $28.51 154.70% Total Operating Cost Per Passenger $49.81 $31.49 58.16%EXPRESS (60 & 61)

695 6,856 -89.86% Total Monthly Passengers 19,428 41,948 -53.69%22 20 10.00% Service Days 128 127 0.79%

31.6 342.8 -90.78% Average Daily Passengers 151.8 330.3 -54.04%2.7027 7.9382 -65.95% Passengers per Vehicle Hour 5.4975 7.6488 -28.13%0.1106 0.3130 -64.67% Passengers per Vehicle Mile 0.2192 0.3016 -27.32%

$152.34 $20.82 631.80% Total Operating Cost Per Passenger $40.70 $22.34 82.21%CIRCULATOR (50, 51, 53, & 59)

602 6,423 -90.63% Total Monthly Passengers 20,913 37,757 -44.61%6 30 -80.00% Service Days 148 179 -17.32%

100.3 214.1 -53.15% Average Daily Passengers 141.3 210.9 -33.00%2.6304 3.0548 -13.89% Passengers per Vehicle Hour 2.9331 3.6149 -18.86%0.1841 0.2904 -36.62% Passengers per Vehicle Mile 0.2105 0.2775 -24.14%

$205.35 $37.11 453.36% Total Operating Cost Per Passenger $60.27 $36.71 64.17%DASH (54)

0 5,632 -100.00% Total Monthly Passengers 32,279 61,807 -47.77%0 20 -100.00% Service Days 64 127 -49.61%

- 281.6 - Average Daily Passengers 504.4 486.7 3.63%- 6.3879 - Passengers per Vehicle Hour 11.4410 11.0398 3.63%- 0.8622 - Passengers per Vehicle Mile 1.5443 1.4901 3.63%- $9.05 - Total Operating Cost Per Passenger $5.94 $5.67 4.65%

GROCERY (91 - 95)0 1,741 -100.00% Total Monthly Passengers 4,802 11,369 -57.76%0 20 -100.00% Service Days 67 127 -47.24%

- 87.10 - Average Daily Passengers 71.7 89.5 -19.89%- 7.4148 - Passengers per Vehicle Hour 5.1595 7.5620 -31.77%- 1.2708 - Passengers per Vehicle Mile 0.9156 1.3167 -30.46%- $52.78 - Total Operating Cost Per Passenger $86.96 $50.73 71.42%

Sunday Line Service0 20,403 -100.00% Total Monthly Passengers 50,067 102,481 -51.15%0 5 -100.00% Service Days 14 26 -46.15%

- 4,080.6 - Average Daily Passengers 3,576.2 3,941.6 -9.27%- 12.73 - Passengers per Vehicle Hour 11.51 12.62 -8.81%- 1.1384 - Passengers per Vehicle Mile 0.9992 1.1017 -9.31%- $7.57 - Total Operating Cost Per Passenger $10.17 $8.40 21.07%

Saturday Line Service17,017 36,456 -53.32% Total Monthly Passengers 137,564 189,052 -27.23%

4 5 -20.00% Service Days 26 26 0.00%4,254.3 7,291.2 -41.65% Average Daily Passengers 5,290.9 7,271.2 -27.23%8.6316 15.5363 -44.44% Passengers per Vehicle Hour 11.5032 15.9212 -27.75%0.7471 1.3518 -44.73% Passengers per Vehicle Mile 0.9736 1.3512 -27.94%$16.76 $6.15 172.39% Total Operating Cost Per Passenger $11.06 $6.62 66.99%

Call-A-Bus148 104 42.31% Total Monthly Passengers 654 728 -10.16%

U of A ZipCard3,321 13,129 -74.70% Total Monthly Passengers 40,428 96,149 -57.95%

Akron Public Schools ID Cards2,994 13,643 -78.05% Total Monthly Passengers 100,247 209,704 -52.20%


8

Route # Description JAN FEB MAR APR MAY JUNE % Change Jun-19 JUL AUG SEP OCT NOV DEC

1 West Market 38,625 37,594 25,620 17,511 17,039 21,352 ‐47.6% 40,7782 Arlington 39,892 38,688 29,350 22,126 18,823 22,333 ‐44.5% 40,2433 Copley Rd/Hawkins 20,833 20,837 16,438 11,330 9,159 11,081 ‐42.1% 19,1234 Delia/N Hawkins 10,619 10,257 5,904 2,826 2,329 2,618 ‐64.3% 7,3325 East Market/Ellet 7,742 8,161 5,415 2,816 2,027 2,689 ‐61.9% 7,0586 East Market/Lakemore 20,175 19,952 14,680 9,937 7,901 9,219 ‐47.5% 17,5587 Cuyahoga Falls Ave 11,094 11,119 7,975 5,198 5,066 5,116 ‐54.4% 11,2218 Kenmore/Barberton 19,155 18,533 13,098 10,294 8,175 8,974 ‐51.0% 18,3239 Wooster/East Ave 13,804 13,463 9,600 5,525 4,679 4,487 ‐57.8% 10,628

10 Howard/Portage Trail 17,221 16,925 11,944 8,780 7,326 9,420 ‐47.4% 17,89911 South Akron 2,817 2,414 1,438 953 764 872 ‐59.2% 2,13512 Tallmadge Hill 13,010 12,601 8,193 4,715 4,097 4,355 ‐61.8% 11,41213 Grant/Firestone Park 14,006 14,017 10,395 6,822 5,706 5,954 ‐55.8% 13,48314 Euclid/Barberton XP 20,782 20,126 14,981 10,379 8,088 10,858 ‐48.9% 21,24817 Brown/Inman 15,037 14,504 10,529 6,302 4,534 4,738 ‐66.5% 14,13718 Thornton/Manchester 13,140 12,701 9,105 5,964 5,563 5,434 ‐55.7% 12,27319 Eastland 13,715 13,152 9,234 6,069 4,695 5,464 ‐58.4% 13,12421 South Main 2,496 2,037 1,731 928 804 964 ‐53.7% 2,08224 Lakeshore 3,790 3,648 2,335 1,301 953 1,315 ‐60.2% 3,30026 W Exchange/White Pond 5,198 5,247 3,637 1,707 912 1,804 ‐63.1% 4,89228 Merriman Valley 4,258 3,979 2,375 658 589 1,111 ‐50.3% 2,23730 Goodyear/Darrow 9,327 9,037 6,445 3,992 3,525 3,421 ‐61.1% 8,79133 State Rd/Wyoga Lake 5,428 5,546 4,092 2,426 1,968 2,439 ‐45.9% 4,50734 Cascade Village/Uhler 13,880 13,398 8,252 4,424 4,085 3,802 ‐59.8% 9,46550 Montrose Circulator 1,214 1,551 1,233 958 957 246 ‐87.2% 1,92051 Stow Circulator 1,488 1,493 962 726 565 186 ‐85.5% 1,28453 Portage/Graham 1,893 1,758 1,245 573 518 86 ‐95.6% 1,94954 DASH Circulator 13,347 13,849 5,083 0 0 0 ‐100.0% 5,63259 Chapel Hill Circulator 1,049 899 604 328 297 84 ‐93.4% 1,27060 NCX Chapel Hill/Cleveland 1,106 1,025 367 0 0 0 ‐100.0% 1,18861 NCX Montrose/Cleveland 6,030 5,603 2,818 997 787 695 ‐87.7% 5,668

101 Richfield/Bath 918 889 482 313 467 424 ‐61.1% 1,091102 Northfield Express 3,146 3,100 1,687 678 494 962 ‐68.4% 3,045103 Stow/Hudson 2,985 2,969 2,291 893 602 1,191 ‐61.8% 3,121104 Twinsburg Creekside 2,588 2,158 1,625 1,074 1,116 1,313 ‐47.5% 2,499110 Green/Springfield 2,131 2,136 1,350 947 824 998 ‐48.8% 1,948

TOTAL: 373,939 365,366 252,513 160,470 135,434 156,005 ‐54.6% 343,864 0 0 0 0 0 0

2020 MONTHLY RIDERSHIP BY ROUTE

COMMITTEE ASSIGNMENT: PLANNING / MARKETING / RAIL

RESOLUTION 2020-17

A resolution authorizing the award of a task order based contract for rail architecture and engineering services.

WHEREAS, METRO requires rail architecture and engineering services to continue the management and rehabilitation of their rail assets in order to maintain necessary operating conditions, and

WHEREAS, this contract is for a one year period, with an optional four, one year extensions, and

WHEREAS, legal notices were twice duly advertised June 18, 2020 and June 25, 2020; in the Akron Beacon Journal, and once in The Reporter June 18, 2020 and

WHEREAS, such proposals were received on July 16, 2020 with the following bids received from:

EMH&T (Columbus, OH) Urban Engineers (Warrendale, PA) Bergmann (Buffalo, NY)

WHEREAS, METRO is recommending that Bergmann be awarded the task order based contract for rail architecture and engineering services.

NOW, THEREFORE, BE IT RESOLVED, by the Board of Trustees of METRO Regional Transit Authority that:

1. The Chief Executive Officer is hereby authorized to execute the contract withBergmann.

2. All formal actions of this Board of Trustees related to this Resolution and alldeliberations of the Board of Trustees and any of its committees that resulted in suchformal action were in meetings open to the public in compliance with all legalrequirements, including Section 121.22 of the Revised Code.

DATE ADOPTED: August 25, 2020

_______________________________ ____________________________________ ROBERT DEJOURNETT, DAWN DISTLER, PRESIDENT CHIEF EXECUTIVE OFFICER/

SECRETARY-TREASURER

10

METRO RTA PLANNING / MARKETING / RAIL

COMMITTEE MEETING MINUTES 416 KENMORE BOULEVARD BOARDROOM

WEDNESDAY, JULY 15, 2020 10:30 A.M.

ITEM 1: CALL TO ORDER

Attendees: Donald Christian, Renee Greene, Vincent Rubino, Gary Spring, Nick Fernandez, Dawn Distler, Valerie Shea, Molly Becker, and METRO team members.

Mr. Donald Christian called the meeting to order at 10:34 a.m.

ITEM 2: APPROVAL OF MINUTES FROM JUNE MEETING

Motion to approve minutes by Mr. Vincent Rubino. Second by Mr. Gary Spring.

ITEM 3: SUB-COMMITTEE REPORTS

Planning Report | Valerie Shea • Reviewed KPIs and Performance Report• Fall Service Change

o The Fall 2020 Contingency Schedule will go into effect Sunday,August 23.

• Title VI Reporto Senior Planner Emily Baarson reviewed METRO’s Title VI

Report and presented four relating resolutions to the Committee• Strategic Plan

o Still collecting feedback regarding service recommendations.Final action matrix is being established and will continuethrough August. Slated to present to the Board for finalapproval in October.

Mr. Nick Fernandez asked how COVID-19 pandemic will impact the final Strategic Plan document. Ms. Dawn Distler advised the Strategic Plan will be a fluid document with set goals and objectives.

Marketing Report | Molly Becker • Art In Transit

o Chalk it Up in Downtown Cuyahoga Falls, Downtown Akronbanners and shelter art, Live in Your Living Room on a Busevent with ArtsNow

11

• EZFare-Uber Partnershipo Uber users can now plan a trip on transit and purchase their bus

pass through the Uber app. This is a partnership betweenNEORide, Uber, and Masabi

• METRO’s Green Team has implemented several initiatives throughoutthe organization and is exploring more opportunities

• Ride Easy Ohio is a statewide initiative to highlight public transit as asafe option in light of the COVID-19 pandemic

• Working on updating METRO’s Marketing Plan in light of theCOVID-19 pandemic

• Reviewed Quarterly Infographic and KPIs

Rail Report | Valerie Shea • Working with Summit Metro Parks and municipalities regarding the

Akron Secondary rail line. August committee meeting anticipatingmore information from rail consulting firm moving forward andperhaps a draft agreement moving toward a trail on the rail line

• Rail Property Manager update will come in August

Mr. Gary Spring asked if leasing options are being considered with the Akron Secondary line. Ms. Valerie Shea said they are exploring an agreement similar to the Freedom Secondary line.

ITEM 4: RESOLUTIONS FOR CONSIDERATION

Resolution 2020-07: Recognizing the Title VI Service Monitoring Requirement and Major Service Change Policy

Resolution 2020-08: Recognizing METRO RTA Service and Fare Equity Analysis Policy and authorizes its submittal to FTA

Resolution 2020-09: Recognizing the METRO RTA public engagement policy and authorizes its submittal to the FTA

Resolution 2020-10: Adoption of the 2016-2019 Title VI Report and authorizes its submittal to the FTA

ITEM 5: OTHER BUSINESS

ITEM 6: CALL FOR ADJOURNMENT

Meeting was adjourned at 11:04 a.m.

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METRO REGIONAL TRANSIT AUTHORITY …...Aug 19, 2020 · 11,737 21,685 -45.88% Total Passengers...

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