User Centered Design Methods

Course Program- Spring 2012- Kerava

Mariana SalgadoSatu Hyökki

8.30- Presentation of the whole course

9.00- Presentation of the case (S-ryhmä)

Students select the case tasks

9.45- On methods, tools and techniques (Hyökki).

10.30-12.00 Students’ presentations

13-16.30 Workshops (in parallel sessions)

Usability study plan (Hyökki) Designing Probes (Salgado)

Day Program

½ hands-on & ½ active listening and presenting!

Coaching instead of teaching

One case: S-ryhmCase: S-ryhmäContact person: Petteri Sipilainen

Contact person on gral. issues: Mariana

Contact person on your group work: depends on who is your assigned teacher.

Your Presentations +Quick workshops in the afternoons

Individual + Group work

10 credits = 270 hours!

Workload

28 hrs contact lessons

50 hrs literature review & presentation

100 hrs Project presentation (group work)

30 hrs writing the academic article(group work)

30 hrs preparing and making reference list related to the article

(individual work)

2 hrs mentoring meetings with the teachers ( group work)

30 hrs learning diary incl. evaluation of the learning outcomes

Outcomes

1- One presentation (individual work)2- Project work based on the case (each group choose one method).3- Academic article on the case study (group work)4- List of references (Individual work)5-Learning Diary (individual work)

Tools Presentation Task

List with 23 set of tools/methods Look for sources on the topic.

Preferably academic articles or book chapters. Not base all in desktop research

A good source of articles on these issues can be: http://www.servicedesigntools.org/

or http://www.maketools.com/

Databases as http://dl.acm.org/ or

the Proceedings of conferences that relate to our field Journals

The International Journal of Design http://www.ijdesign.org/ojs/index.php/IJDesign/

or http://firstmonday.org/

Tools Presentation Task

Recently published in UCD

Human Centered Design Toolkit (2011) by IDEO

Exposing the Magic of Design (2011) by John Kolko

This is Service Design Thinking (2010)Edited by Marc Stickdoorn and Jakob Schneider

Human Centered Design Toolkit (2011) by IDEO

Design Things (2011) Pelle Ehn, Thomas Binder, Giorgio De Michelis,

Per Linde and Giulio Jacucci and Ina Wagner.

Design Research. Through Practice from the lab, field, and showroom

(2011). Ilpo Koskinen, John Zimmerman,

Thomas Binder, Johan Redstöm and Stephan Wensveen.

Tool Presentation task

1) Familiarize with the subject. Read at least 6 articles or book chapters on the topic. Pay attention to look for good and relevant material. It is important how you do this selection. 2) Make a presentation (in a format you are familiar: Prezi or PPT)3) Define the tools. What are the main differences between them? Is there any difference? How are these methods used? How these tools can be implemented for better understanding users? In which type of projects these tools can be good? In which moment of the design processes are relevant? Why? In which contexts these methods can be effective?4) Reflect on the bibliography reviewed on the topic5) Add the list of references to the presentation.Point 3, 4, and 5 need to be part of your presentation.6) Upload the presentation to Optima.7) Practice your presentation before-hand so you do not talk more than 10min.

Learning diary

This is a document for YOU(but we will read it and grade)

One paragraph per tool presented during the classes,

including sources.

Include your thoughts and personal impressions.

Include pictures and graphics if needed.

More instructions in OPTIMA

Academic Article

The article needs to go through 2 rounds of iterations with your teacher. One of the teachers will be assigned to you for advising in the process of writing the article. On the second course day you will got your adviser.

Project work for S-ryhmä

1) signing in- process

2) personalized services/content

3) accessibility evaluation

4) mobile services

(ideas for development)

5) services of the future

6) front page

Last presentation on project work

20 slides30 minutes + 10min discussion1st slide: project name, topic, date, student name, courseJustification of method selection: why you choose this method for this specific topic?Method explained- what has been done? and how?Findings: Visual material showing findingsNot need to explain the background of the studies (about S-ryhmä).Not need to tell the tensions and contradiction in the group.

Deadlines1) Presentations happens during the course day. Each students receive a date in which he/she has to present.

2) 01.06 is the final group presentation at S-ryhmä

3) The academic article, learning diary and the individual list of references has to be ready by the 01.07.2012

Between 1st and 2nd day

complete the usability study plan according Satu’s instructions.

Questions?

Thanks!