Meta-Update Management Summary

www.softwaretoolhouse.com

Meta-UpdateManagement Summary

Software Tool House Inc

Ben Chernys

Meta-Update in a Nut ShellARS / ITSM Pain Points, How Meta-Update Helps Features & Benefits

Customer Case StudiesSoftware Tool House Services

Release 5.17

Software Tool House is a BMC Partner

2012-Mar-15


Objectives

Agenda


Meta-Update In a Nutshell

with no need for API or programming skillswith no staging

forms, workflow, customizations, orserver changes


A UsedBy and OwnedBy column contain lists and need to generate appropriate associations.

Needs 2nd CSV to get Class, CTI.

Lists of Login IDs need to build CI Associations.

Class dependent attributes.

BMC_Disk “Size” attribute is a decimal.

Needs normalization.


Time and effort savingsSample CSV CI Import


Methods

Tasks

ARS Import Export, staging forms,

workflow

Template-based

Products

Migrator DSO

Panacea

AIE ARS Perl Java API c API SQL Meta-Update

Prepare table 4 #N/A #N/A 4 0 0 0 #N/A 0

Develop mapping 0 1 0 0 0 0Develop workflow 25 25 0 0 0 0

Develop Script 0 0 15 15 20 1

Dev Corrections 10 10 5 5 5 1

Documentation 5 5 5 5 5 1

QA 5 5 5 5 5 5

Total man-days 49 50 30 30 35 8Costs permanent employee

$30,625 $31,250 $18,750 $18,750 $21,875 $5,000

Time to market in calendar months

2.5 2.5 1.5 1.5 1.8 0.4

Assumptions Fully burdened annual employee costs

$150,000

Paid holidays 20Work days in year 260

Adequate skills in required areas assumed. Management overhead can fluctuate wildly and

is not considered. Columns marked #N/A exceed staging forms and

do not provide CSV handling required.




ITSM Data Pain Points


Current Set of Tools


How Meta-Update Helps



.


Features

Features & Benefits


Benefits

Features & Benefits


Customer Case Studies

Agenda


Reference: Logica UK

Case Studies


Reference: Dataport

Case Studies


Reference: Met Office

Case Studies


Reference: Cassidian / EADS

Case Studies


Software Tool House Services Overview


Fixed Price ITSM Migrations

Software Tool House Services


More Information

More Details

More about ARS Pain Points

More about Meta-Update


Next Stepswww.SoftwareToolHouse.com

More Information

Check out the web sitePick up a trial license with our Live

Install and Scripting 101 presentationDownload the Scripting 101 presentation

and the Meta-Update User’s GuideLook at the samples in the Script LibraryContact Us at

www.softwaretoolhouse.comBen Chernys+49 171 380 2329+ 1 403 240 4377

Software Tool House is a BMC Partner


ARS Data Pain Points

• All ARS Applications represent “Requests” by trees of data records.

• Records in different forms are connected by referencing data in those records.

ARS / ITSM Data Pain Points

Change

Request IdChange NumberInstance Id

Three different keys for a single table.

Work Log

Work Log

Dependent tables have their own set of different keys and various combinations of their parent’s keys.

Request IdInstance Id

Change Request IdChange NumberChange Instance Id

Approvers

Approvers

Approvers

Approvals



• The ITSM 7 Suite contains:


1,800 Forms 25,000 Active

Links 8,000 Filters

500 Join Forms

Data is represented by a complex web of differently related records and tables.

Reference fields, and tables, are undocumented.





Request IDs (field 1) are used as references.






On import, the symbolic name is looked up and the new ID reference is assigned.



What is Meta-Update?

• Meta-Update is an ARS API Data Scripting Tool.

With Meta-Update, one develops proven, repeatable scripts that can be used over and over again.


With Meta-Update, an ARS developer - not a programmer - can harness the power of the ARS API in record time!



• Meta-Update is an ARS API Data Scripting Tool.

Meta-Update is a new way to harness the power of the ARS API: with no programming at all!

With Meta-Update, one develops proven, repeatable scripts that can be used over and over again.



References

• ARS: $ Field $

• Meta-Update: $ Tag, Field $

Meta-Update extends the concept of a reference by specifying a record with a field. This allows multiple records’ field values to be referenced.



References

A Tag is a reference to an ARS record, file record, SQL row, a named variable set, a diary entry, program arguments, the environment.


• ARS: $ Field $• Meta-Update: $ Tag, Field $


References

A Field is an ARS field’s database name or id, a field defined in a file or SQL query, a program argument, an environment variable, assigned string variable name, regular expression extract, server or client process.


• ARS: $ Field $• Meta-Update: $ Tag, Field $


References

• ARS: $ Field $

• Meta-Update: $ Tag, Field $

With a few simple words, query results and files are iterated, records are looked up, references are made and used, and with all these Tags in memory at the same time, updates are made and files are output.




Meta-Update in a Nutshell



Scripts

Assignments



Scripts

Iteration



Scripts

Output



Scripts

Launch



Scripts

Assignments

Meta-Update Management Summary

Documents

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