www.eSERVICE.metlife.com

• Pay bills online

• Immediate access to policy andbilling information

• Instantly view the status of your claim

Contact Us

Should you have questions, concerns, or need information about your CARE repairs, contact your claim adjuster at the telephone number written below by the CARE shop. You also have the option to contact MetLife Auto & Home claim specialists 24/7/365 at 1-800-422-4272.

To serve you better, please have your claim number, also written below, available when you call.

Claim Number ______________________________________

Adjuster

Name ______________________________________________

Phone ______________________________________________

Repair Shop

Name ______________________________________________

City, State___________________________________________

Repair Shop Representative Signature

____________________________________________________

metlife.com

MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates, Warwick, RI.

MetLife Auto & Home | 700 Quaker Lane, PO Box 350 | Warwick, RI 02887[1611-726208 CS MPL 3169-000 (1116) [LEGAL NUMBER0000(0000) © 2016 METLIFE, INC

MetLife Auto & Home Concierge Auto Repair Experience®

Choosing MetLife Auto & Home Concierge Auto Repair Experience (CARE) will help repair your vehicle and keep your sense of security intact. Here is some valuable information about the repair work to your vehicle and your MetLife Auto & Home coverage.

Your Repairs Are Guaranteed Coast to Coast

CARE repairs are guaranteed across the country, even if you can’t visit the shop where work was originally done. So, whether you’ve moved or are out of town, MetLife Auto & Home can help arrange for a CARE shop in your area to perform all the necessary repairs. All CARE shops are required to stay up to date on the latest repair techniques and have the necessary equipment to repair all major models, so you can be confident in the quality of work you’ll receive wherever you are. Of course, the choice of which body shop you use is always up to you.

*New York drivers must pay a state-mandated minimum deductible before using this benefit.

Choosing MetLife Auto & Home Concierge Auto Repair Experience (CARE) will help repair your vehicle and keep your sense of security intact. Here is some valuable information about the repair workto your vehicle and your MetLife Auto & Home coverage.

Your Repairs Are Guaranteed Coast to Coast

CARE repairs are guaranteed across the country, even if you can’t visit the shop where work was originally done. So, whether you’ve moved or are out of town, MetLife Auto & Home can help arrange for a CARE shop in your area to perform all the necessary repairs. All CARE shops are required to stay up to date on the latest repair techniques and have the necessary equipment to repair all major models, so you can be confident in the quality of work you’ll receive wherever you are. Of course, the choice of which body shop you use is always up to you.

Start Working toward Savings with Deductible

Part of the MetLife Auto & Home advantage is that you can earn monetary credits to use toward your deductible* based on the number of years you’re claim free, up to five years. Depending on your policy form, that could be up to $250-$500. If you took advantage of the benefit for a claim, you could qualify for this reward again. The clock would reset and you’d earn more credit after driving claim-free for a full year from the date of your next policy renewal. You’d continue to earn monetary credits following each claim-free year, for up to five years, which would be available to you upon the occurrence of another covered loss.

Our Customer Service Goal

Our goal is to provide you with an outstanding claim experience. If you have any concerns along the way, please let us know immediately so we can promptly rectify the issue for you. We want you to be completely satisfied with your claim experience.

Need More Information?

To find out more about MetLife Auto & Home products and services, call your representative or visit us online at www.metlife.com.

Customer GuaranteeMetLife Auto & Home guarantees the parts and workmanship of the repairs listed on the enclosed estimate, or any repairs subsequently authorized by us. This guarantee will continue for as long as you own the vehicle identified on the enclosed estimate.

New York drivers must pay a state-mandated minimum deductible before using this benefit. New York drivers must pay a state-mandated minimum deductible before using this benefit.

New York drivers must pay a state-mandated minimum deductible before using this benefit.

Choosing MetLife Auto & Home Concierge Auto Repair Experience (CARE) will help repair your vehicle and keep your sense of security intact. Here is some valuable information about the repair workto your vehicle and your MetLife Auto & Home coverage.

Your Repairs Are Guaranteed Coast to Coast

CARE repairs are guaranteed across the country, even if you can’t visit the shop where work was originally done. So, whether you’ve moved or are out of town, MetLife Auto & Home can help arrange for a CARE shop in your area to perform all the necessary repairs. All CARE shops are required to stay up to date on the latest repair techniques and have the necessary equipment to repair all major models, so you can be confident in the quality of work you’ll receive wherever you are. Of course, the choice of which body shop you use is always up to you.

Start Working toward Savings with Deductible Savings BenefitSM

Part of the advantage in Auto AdvantageSM is the $50 you can earn and use toward your deductible multiplied by the number of years you’re claim free, up to five years (maximum $250 credit). You can qualify for this reward again. If you took advantage of Deductible Savings Benefit1 for a claim, the clock would reset and you’d earn another $50 deductible credit after driving claim-free for a full year from the date of your next policy renewal. You’d continue to earn $50 following each claim-free year, for up to five years, which would be available to you upon the occurrence of a covered loss.

Our Customer Service Goal

Our goal is to provide you with an outstanding claim experience. If you have any concerns along the way, please let us know immediately so we can promptly rectify the issue for you. We want you to be completely satisfied with your claim experience.

Need More Information?

To find out more about MetLife Auto & Home products and services, call your representative or visit us online at www.metlife.com.

1 DSB is not available in all states. NY drivers must pay a state-required minimum deductible before using this benefit.

Customer GuaranteeMetLife Auto & Home guarantees the parts and workmanship of the repairs listed on the enclosed estimate, or any repairs subsequently authorized by us. This guarantee will continue for as long as you own the vehicle identified on the enclosed estimate.

www.eSERVICE.metlife.com

• Pay bills online

• Immediate access to policy andbilling information

• Instantly view the status of your claim

Contact Us

Should you have questions, concerns, or need information about your CARE repairs, contact your claim adjuster at the telephone number written below by the CARE shop. You also have the option to contact MetLife Auto & Home claim specialists 24/7/365 at 1-800-854-6011.

To serve you better, please have your claim number, also written below, available when you call.

Claim Number ______________________________________

Adjuster

Name ______________________________________________

Phone ______________________________________________

Repair Shop

Name ______________________________________________

City, State ___________________________________________

Repair Shop Representative Signature

____________________________________________________

Concierge Auto Repair Experience®

MetLife Auto & Home®

metlife.com

MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates, Warwick, RI.

MetLife Auto & Home | 700 Quaker Lane, PO Box 350 | Warwick, RI 02887[1611-726208 CS MPL 3169-000 (1116) [LEGAL NUMBER0000(0000) © 2016 METLIFE, INC

www.eSERVICE.metlife.com

• Pay bills online

• Immediate access to policy andbilling information

• Instantly view the status of your claim

Contact Us

Should you have questions, concerns, or need information about your CARE repairs, contact your claim adjuster at the telephone number written below by the CARE shop. You also have the option to contact MetLife Auto & Home claim specialists 24/7/365 at 1-800-422-4272.

To serve you better, please have your claim number, also written below, available when you call.

Claim Number ______________________________________

Adjuster

Name ______________________________________________

Phone ______________________________________________

Repair Shop

Name ______________________________________________

City, State___________________________________________

Repair Shop Representative Signature

____________________________________________________

Concierge Auto Repair Experience®

MetLife Auto & Home®

metlife.com

MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates: Economy Preferred Insurance Company, Metropolitan Casualty Insurance Company, Metropolitan Direct Property and Casualty Insurance Company, Metropolitan General Insurance Company, Metropolitan Group Property and Casualty Insurance Company, and Metropolitan Lloyds Insurance Company of Texas, all with administrative home offices in Warwick, RI. Met P&C®, MetCasSM, and MetGenSM, are licensed in MN. Coverage, rates, discounts, and policy features vary by state and product, and are available in most states to those who qualify.

MetLife Auto & Home | 700 Quaker Lane, PO Box 350 | Warwick, RI 02887 1611-726208 CS MPL 3169-000 (0317) L0317492541[exp0220][All States][DC]© 2017 Metlife Auto & Home