Greetings to all in the AISATS family! As we arrived at our 5th

anniversary from incorporation on 20th April 2015, I would like to

take this opportunity to thank everyone for the loyal support and

hard work.

Over the past year, we have met many challenges, particularly

with an increasingly high cost environment coupled with lower

yields due to intensifying competition. This has meant that cost

management and waste minimization are all the more important

now. Through all these challenges, the AISATS family has

managed to bound even closer to emerge stronger for yet

another successful year.

While we continue to receive accolades for our efforts, we also

continue to be the market leader at our 5 locations in India –

Indira Gandhi International Airport in Delhi (DEL), Kempegowda

International Airport in Bengaluru (BLR), Rajiv Gandhi

International Airport in Hyderabad (HYD), Trivandrum

International Airport in Thiruvananthapuram (TRV), and

Mangalore International Airport (IXE). We also continue to

receive encouragement from our customers to further expand

our presence to other parts of India and to redefine airport

service experience at those new locations too.

New Customers

The past year saw AISATS welcoming 2 new members to our

AISATS customer family, the latest being Vistara in January

2015. We are also pleased to have extended and/or renewed

contracts with many of our existing customers in the past year,

including Air Mauritius, Etihad Airways, Malaysia Airlines, Saudi

Arabian Airlines, SilkAir, and Thai Airways. These renewals are

testament to our commitment to our valued customers.

Investments, Innovations, & Certification

Since inception, AISATS has invested substantially in Ground

Support Equipment (GSE) across all business units. In the last

year alone, we have invested more than INR 85 crores in GSE.

AISATS also recently obtained ISO 9001:2008 certification at

DEL and ISAGO certification at HYD, BLR, TRV and BOM HQ.

Both ISO and ISAGO certifications will be extended to all the

AISATS locations in the coming months.

At our award-winning Airfreight Terminal at BLR, we received our

Good Distribution Practices (GDP) certification, making AISATS

the first such service provider in India to get such a certification.

Besides the existing airfreight terminal, AISATS also recently

held a ground breaking ceremony for BLR’s first fully dedicated

perishable cargo handling centre - the “AISATS Coolport”, at

Kempegowda International Airport. With the GDP certification

and the AISATS Coolport, AISATS’ customers can be assured of

strict compliance by AISATS with the GDP requirements set out

by the World Health Organisation (WHO) for its handling of

pharmaceutical products.

AISATS has also voluntarily undertaken certain initiatives to

contribute to the protection of the environment at its BLR

Airfreight Terminal. To start with, we are one of the first airport

services companies in India to implement the e-freight initiative

that will bring agility, cost effectiveness, increase efficiency and

further speed up custom clearance in our cargo operations. More

recently, we initiated the usage of renewable and clean burning

Biodiesel for forklifts, apart from waste management initiatives

that ensure the safe handling and disposal of waste.

Learning & Development

In December 2014, AISATS inaugurated its refurbished Learning

Centre at DEL. Besides a more conducive learning environment,

the refurbished centre also has CUTE (Common User Terminal

Equipment) systems installed to enable direct training of airline-

specific modules. AISATS was also granted a licence to conduct

Dangerous Goods Regulation (DGR) training programmes at

their Trivandrum facility by the Directorate General of Civil

Aviation (DGCA), becoming one of the few airport services

companies in India with this distinction. With these new facilities,

AISATS will reduce its dependency on external training facilities

and can now provide one-stop learning centres for a vast

number of professional programs designed to meet the needs of

our esteemed customers.

In the coming year, we will also be introducing more new courses

to enhance the development of our staff. We will continue with

our push to create a learning environment so that each individual

staff is able to develop, expand their capacity & capabilities and

to perform to their potential.

Issue I | June 2015

Message from AISATS CEO Willy Ko

“For us in the AISATS

family, I will like to

reiterate our commitment

to our Company Vision

and to living our Core

Values ... I encourage

everyone to live out our

core values every day,

not only through our

speech, but more

importantly, through our

attitude & actions”

Issued by Marketing (Corporate) | www.aisats.in | Issue I , June 2015

Page 1 of 8

Giving Back to the Community

As a socially responsible company, AISATS firmly believes in

giving back to the community and has ardently supported various

social causes at the locations where we are present. During the

past year, our Business Units (BUs) have provided assistance to

different organisations, including the Uday Foundation NGO – an

NGO in Delhi for children, health and disaster relief and also

assistance for children living below the poverty line at other BUs.

Our BUs also participated in other activities including the

“Swatch KIA Campaign” organized by BIAL (Bangalore

International Airport Limited) where a cleanliness drive at our

BLR Airfreight Terminal and the surrounding areas were

performed. Our staff also took part in the ‘Run Kerala Run’

marathon in support of the National Games.

Accolades & Recognition

AISATS continue to receive accolades and recognition from both

the industry and also from our customers. Below are some

extracts:

AISATS BLR – # ‘Air Cargo Terminal Management’ award

from Indian Chambers of Commerce (ICC) for the 4rd

consecutive year # Pinnacle Award for ‘Excellence in

Sustainable Practices’ from BIAL (Airport Operator) #.Best

On-Time Performance Award from Dragonair # Best Station in

Southern Region for On-Time-Performance from Air India #

AISATS TRV – # Station of the Month for Baggage

Performance from Emirates (Sep/Dec 2014) # Best On-Time

Performance for 2014 from Oman Air # Best ASQ Rating

Indian Sub-Continent Region from Emirates (Apr-Jun 2014) #

AISATS DEL – # TCS (Transforming Customer Service) &

Best Station awards from Singapore Airlines # Station of the

Month for Baggage Performance from Emirates (May 2014) #

AISATS HYD - # Rolling Trophy for Safety Performance of the

Year from GMR (Airport Operator) # Top 10 Station for

“Outstanding Airport Performance” of the year from Cathay

Pacific # Station of the Month for Baggage Performance from

Emirates (Jan 2015) #

Looking Ahead

In the coming year, we can expect our operating environment to

be even more competitive. AISATS understands this and will

work even more closely with the various stakeholders, including

our airline partners, friends from the industry, the authorities, and

local agencies to jointly overcome the challenges. AISATS offers

competitive, value for money services and does not cut corners,

especially on safety and security matters. Neither will it

compromise on its service quality.

For us in the AISATS family, I will like to reiterate our

commitment to our Company Vision and to living our Core

Values – Safety & Security, Pursuit of Excellence, Customer

First, Concern for Staff, Integrity and Teamwork. I have

reproduced my thoughts from last year’s address as it is now

ever more important to keep in mind as you go about your daily

work:

Always be Safe & Secure– As we go through our daily duties,

we must not forget the importance of safe & secure operations.

Any processes or equipment that might affect safety and security

must be highlighted and rectified immediately.

Transform our Operations – Besides minimizing waste, always

be on the lookout on ways to improve our operations to improve

service & productivity, whether it is by harnessing technology, or

through re-designing the service process.

Instill a Service Culture – Always put yourself in your

customer’s shoes, anticipate the customer’s needs in advance to

go beyond what is expected.

I encourage everyone to live out our core values every day, not

only through our speech, but more importantly, through our

attitude & actions.

Once again, I would like to take this opportunity to thank

everyone for your hard work, contribution and great teamwork.

In the coming year, I wish you and your families good health,

peace, happiness and success!

Willy Ko, CEO AISATS

NEW INITIATIVES

AISATS goes green by introducing Environment Friendly Bio-Diesel Fuel and Electric Tractors

AISATS BLR initiated the use of renewable and clean burning

Biodiesel at its Airfreight Terminal making it the first

concessionaire at Kempegowda International Airport, Bengaluru

to use this fuel in line with its commitment towards implementing

sustainable practices.

In yet another initiative to be environmental friendly, AISATS

has also purchased Electric Tractors to replace diesel-

operated ones for baggage towing.

Page 2 of 8

AISATS to set up ‘AISATS Coolport’

Bengaluru’s first dedicated and purpose-build perishable cargo airfreight handling centre

A groundbreaking ceremony was held on 2nd March, 2015 for Bengaluru’s first fully dedicated perishable cargo airfreight handling

centre, the “AISATS Coolport”, at Kempegowda International Airport. The event was inaugurated by Mr. Kaushik Mukherjee,

Honorable Chief Secretary, Government of Karnataka.

In the past year, AISATS has invested over INR 85 crore in Ground Support Equipment (GSE). This investment not only enhanced

service delivery standards but also improved operational efficiency and compliance with local airport regulations.

To ensure seamless services and improved faster turnaround time without compromising safety, AISATS has deployed a whole range

of newly-acquired motorized and non-motorized handling equipment including Baggage Tugs, Ambulifts, Air Starter Units, Ground

Power Units, Lower/Main Deck Loaders, Aircraft Pushback units, Tarmac Coaches, Toilet and Water Bowsers, Conveyor Belt

Loaders, Baggage Trolleys, Container Trolleys, Pallet Dollies etc. These equipment will not only ensure smooth handling of flight

operations but will also enhance AISATS’ capability to handle a wider range of aircraft and potential new customer airlines.

GSE Investments – FY13/14

Page 3 of 8

With an annual handling of about 40,000 tonnes, the

AISATS Coolport will cater to a wide range of perishables

including pharmaceuticals, fruits, vegetables and flowers.

The facility will be equipped with a drug controller lab

testing facility, separate ripening zone, land-side truck

docks, warehousing and re-distribution centers , cold

rooms with different temperature zones and a plant

quarantine testing facility as per requirements for EU and

US bound shipments. The state-of-art facility will also

have humidity-control and temperature monitoring

facilities.

The upcoming AISATS Coolport will provide the required

infrastructure to boost the movement of goods and

enhance efficient handling of perishable products,

especially for the agricultural and pharmaceutical sector.

AISATS Coolport is expected to be completed in 2016.

Chief Guest at the Ceremony , Mr. Kaushik Mukherjee ,

Honorable Chief Secretary , Govt. of Karnataka (4th left)

with Mr. Willy Ko , CEO, AISATS (3rd left), Mr. Gaurav

Gupta, Commissioner (Industrial Development &

Director Industries & Commerce Dept, Govt. of

Karnataka (2nd left), Mr. P Mahenthiran , SVP, AISATS

BLR, (1st left) along with Ms. K. Ratna , Addl Chief

Secretary Commerce & Industries Development , Govt.

of Karnataka (4th right), Mr. Sandeep Prakash,

Commissioner Customs (3rd right), Mr, Ronald Yeo, SVP

, Cargo Services SATS Ltd. (2nd right) and Mr K.S.

Shivaswamy, MD, Visvesvaraya Trade Promotion

Centre (1st right)

AISATS receives ISAGO Registration

Hyderabad (HYD), Bangalore (BLR) and Trivandrum (TRV)

Following the registration of AISATS HYD and the BOM Corporate Headquarters in February 2015, AISATS BLR and TRV have also

received their IATA Safety Audit for Ground Operations (ISAGO) registrations and AISATS DEL’s registration is also expected shortly.

ISAGO registration recognises ground service providers who meets IATA’s industry-proven quality audit principles and is structured to

ensure a standardized audit with consistent results across ground handlers. The ISAGO process ensures safer ground operations,

fewer accidents and injuries, uniform audit processes, and effectively improves quality standards and enhances the understanding of

high risk areas within ground operations. At AISATS, safety and security is paramount in its daily operations and the ISAGO

registration reiterates the commitment in that direction.

CERTIFICATIONS

AISATS is ISO 9001:2008 certified! AISATS BLR achieves

‘Good Distribution Practices’ certification

AISATS DEL received

its ISO 9001:2008

certification for

compliance of its

Quality Management

System with standards

laid out as per ISO

guidelines.

This ISO 9001:2008

certification is a

recognition of AISATS’

ability to consistently

provide ground handling

and cargo services to

customer airlines.

The same certification is

currently being

extended to all AISATS

Business Units.

AISATS BLR Airfreight Terminal received its Good Distribution

Certification (GDP) certification for the handling of

pharmaceutical and perishable products, making AISATS the

first such services provider in India to achieve such a

certification.

GDP is a quality system

that ensures that the

quality of a

pharmaceutical product is

maintained throughout the

distribution process.

With this certification,

AISATS once again

demonstrates its

commitment to providing

world-class and industry-

recognised quality

standards in every aspect

of its facilities and

services.

Page 4 of 8

AISATS DEL Welcomes Jet Airways to its Customer Family

On 15th May, 2015, AISATS DEL welcomed Jet Airways to its family with the handling of its international flight 9W78 / DEL-HKG.

AISATS DEL will now handle all ramp operations for Jet Airways’ international flights at Delhi Indira Gandhi International Airport.

NEW CUSTOMERS

Etihad Airways extended its partnership with AISATS to HYD

On 1st May, 2015 , Etihad Airways extended its partnership with AISATS

to HYD. AISATS now handles Etihad Airways at 4 locations in India :

BLR, DEL, TRV, and HYD.

AISATS HYD started handling flights of Saudi Arabian Airlines

AISATS HYD celebrated its new year by handling flights of Saudi Arabian

Airlines on 1st January, 2015. AISATS now handles Saudi Arabian Airlines at

BLR and HYD.

Mr. Abdul Mohsen Alomar, Station Manager India, Saudi

Arabian Airlines (left) with Mr. Yoga Narasimhan , SVP

HYD AISATS (right) celebrating the new partnership along

with the crew (above) and the whole team (right).

Page 5 of 8

Mr. Ijaz Ahmed, Airport Manager HYD of Etihad Airways (2nd left) and Mr.

Yoga Narasimhan, SVP AISATS HYD (left) commemorating the occasion

with a cake cutting ceremony with the team.

AISATS welcomes Vistara to HYD

On 1st March, 2015, Vistara expanded its network of operations to

Hyderabad and AISATS is proud to provide ground support

services for their flights.

Since early this year, AISATS has been handling Vistara at DEL.

With Vistara launching its BLR operations on 16th June 2015,

AISATS will be its ground handler at 3 locations in India.

Mr. Yoga Narasimhan, SVP AISATS HYD (left) presenting a token of

appreciation to Mr. Toh Giam Ming, Chief Commercial Officer Vistara

to commemorate the occasion..

AWARDS AND RECOGNITION

AISATS BLR wins “ Best Air Cargo Terminal Management Award” for the 4th time in a row

AISATS BLR was conferred with the “Best Air Cargo Terminal

Management Award” for the fourth consecutive year by the Indian

Chamber of Commerce (ICC) at the Indian Supply Chain Logistics

Summit & Excellence Awards 2015 on 18th Feb 2015.

Each year, the ICC presents a series of awards that celebrate

excellence in the Indian logistics and supply chain sector. This

year, the award recognized AISATS for its world-class Air Cargo

Terminal at the Kempegowda International Airport and its

achievement over the past year.

Mr. Mike Chew (right), SVP DEL AISATS receiving the award from

Mr. Dinesh Rai, Chairman Warehousing Development &

Regulatory Authority.

Emirates recognises improvement in AISATS DEL team

On 26th Feb, 2015, a event was organised to recognise the improvements made by the AISATS Emirates team in DEL. Gracing the

occasion was Mr. Tom Alwyn-Jones, Regional Manager Airport Services – Australia & India Emirates and Mr. Kashif Khan, Airport

Services Manager Emirates.

The event has no doubt motivated the team to do even better for Emirates in the future!

Mr. Mike Chew, SVP DEL AISATS (standing, 5th left) together with the

AISATS Emirates team

Mr. Tom Alwyn-Jones, Regional Manager Airport Services –Australia &

India, Emirates presenting the certificates to AISATS staff

Page 6 of 8

GIVING BACK TO THE COMMUNITY

AISATS TRV participates in “Run Kerala Run” in support of the National Games Kerala 2015

In support of the 35th National Games, the staff from AISATS TRV

actively participated in “Run Kerala Run”, the curtain raiser for the

National Games which was held from 31st January to 14th February

2015 across seven districts in Kerala.

The event was a great success. Besides celebrating the goodwill of

community involvement, the event also acted as catalyst in building

team spirit among the staff from the various departments. Well done

everyone!

AISATS TRV celebrates its 4th anniversary with a noble cause

In commemoration of its 4th anniversary, AISATS TRV today

organized a voluntary support initiative as part of their Corporate

Social Responsibility (CSR) program on 21st April 2015. This CSR

program aims to promote education, including special education,

and employment enhancing vocational skills among differently-abled

and underprivileged children of Our Lady of Fatima Orphanage and

the Government School for the Visually Impaired.

AISATS TRV employees actively volunteered to engage in

community service that reflects the company’s vision to be socially

responsible and one that believes in empowering children for a

brighter future. The event was held at Our Lady of Fatima Convent

at Thumba, Thiruvananthapuram. During that day AISATS TRV

employees has organised recreational activities for the children

followed by a series of entertainment programs. The children too

performed entertainment programs with much enthusiasm, making

the day more memorable.

AISATS TRV also contributed study materials and educational

support items to the orphanage students and technology devices

specially designed to help the learning process for the visually

impaired students.

Page 7 of 8

Sitting from L to R : Mr. G Thulaseedharan (Headmaster -

Government School for the Blind, Vazhuthacaud), Mr Binoy Jacob (VP

TRV AISATS) & Sister Rosemary (Mother Superior - Our Lady of

Fatima Convent, Thumba) together with the AISATS staff and

underprivileged children

AISATS DEL organized ‘ Blood Donation Camp’

along with Red Cross Society

AISATS DEL had partnered with Red Cross Society to

organise a ‘Blood Donation Camp’ wherein not only AISATS

employees but employees of Airport Operator (DIAL) had also

voluntarily participated in donating blood which during any

emergency can save a precious human life.

AISATS BLR participated in ‘ Swatch KIA

Campaign’

AISATS BLR , in line with the Govt. of India’s “Swatch Bharat

Campaign”, had participated in the “Swatch KIA Campaign”

organized by BIAL and performed a cleanliness drive at its Air

Freight Terminal and surrounding areas.

Understanding the responsibility towards environment, AISATS

staff voluntarily participated in the drive.

ACCOMPLISHMENTS

COMPLIMENTS

“… . This was exceptional performance during a highly

challenging situation. The beauty was that majority of

them were new joiners… The EK and AI SATS worked

as one team and rose to the occasion .The check-in

area , Immigration area were well managed ensuring

flight departure 5 Minutes ahead of schedule

..Emirates Team and self would like put an individual

appreciation to all the members of the team through

your good office …”

Emirates to AISATS TRV

“… The entire job was managed with dedication and

planning, with the result, the entire operation was

carried out in time with absolutely zero error …”

Appreciation from India Post for 2nd consecutive

year for smooth handling of UPSC mail

movement to AISATS DEL

“ …I would like to bring to your kind

notice that one of your agent, Ms. Betty

Varghese has provided excellent

services to me, when my baggage was

delayed. It was because of her frequent

calls providing details of the baggage

which made me at ease …”

Emirates Customer to AISATS TRV

“ …Our hearty appreciations to all

GHA C.S staff for the excellent

coordination performed today for

WY212 ,manual check-in due

system outage. Well Done and

Keep it up…”

Oman Air to AISATS TRV

“… It gives me immense pleasure to inform you

that our port received an award for “Outstanding

Airport Performance” for the year 2014 at the

CX/KA airport awards dinner …Indeed a proud

moment for all of us here… Congratulations &

Kudos to you and the entire team for the brilliant

performance… This award is a testimony to our

teamwork, coordination and a burning desire to

do well & finish among the top… I take this

opportunity to thank you once again for your

constant support in achieving service &

operational excellence …”

Cathay Pacific to AISATS HYD

Excellent Service

Teamwork

Page 8 of 8

HYD - “Rolling Trophy” for Best organisation for making a difference in Safety … GMR (Airport Operator)

TRV - Best On-Time-Performance (OTP) for 2014 (100% OTP) …Oman Air

BLR - No. 1 systemwide for Best On-Time-Performance (OTP) … Dragonair

DEL -TCS (Transforming Customer Service) & Best Station awards … Singapore Airlines

BLR - Pinnacle Award for ”Excellence in Sustainable Practices” … BIAL (Airport Operator)

HYD - Top 10 Station for “Outstanding Airport Performance” … Cathay Pacific

TRV - Station of the Month for Baggage Performance (Sep/Dec 2014) … Emirates

BLR - Best Station in Southern Region for On-Time-Performance … Air India

TRV - Best ASQ Rating Indian Sub-Continent Region (Apr-Jun 2014) … Emirates

HYD - Station of the Month for Baggage Performance (Jan 2015) … Emirates

DEL - Level ‘A’ in Baggage performance (2014) and exceeded Station target for Excess Baggage …..Asiana

Airlines

Proud Moment

Well Done

Exceptional Performance