Menu Options under OMS & WMS not working - DHL … Options under...Menu Options under OMS & WMS not...
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Transcript of Menu Options under OMS & WMS not working - DHL … Options under...Menu Options under OMS & WMS not...
Menu Options under OMS & WMS not working
1 Version 1.0
Note: By following the below steps this issue can be resolved in 5-10 Minutes that will significantly
reduce the resolution time, which occurs if standard incident management process is being followed.
Menu Options under OMS & WMS not working.
Possible cause: - The issue occurs because the recommended IE settings for SeLECT UPGRADE are not
done in local system.
Issue Description:-
When user clicks on WMS/OMS from the DHL landing Page, the different menu options appears (refer
below). Under these Menu options there are sub-menu options. These sub menu options do not appear
on mouse click on some machines.
Below screen has issue:-
Menu Options under OMS & WMS not working
2 Version 1.0
Normal screen having no issue:-
Resolution for: - Menu Options under OMS & WMS not working
Steps to Resolve:
Perform the below recommended IE settings:-
Step 1:
Go to IE Tools internet options security select trusted sites click on Sites.
Add the entry for *.dhl.com.
Menu Options under OMS & WMS not working
3 Version 1.0
Step 2:
Go to IE Tools internet options Security Local Intranet Sites Advanced.
Make entry for- https://spl.dhl.com
Menu Options under OMS & WMS not working
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Step 3:
Go to IE Tools internet options Security Trusted Custom level make the below changes
Menu Options under OMS & WMS not working
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Step 4:
After making all the IE settings as described above, close all the IE sessions and launch a new IE session
by following the below step:-
1.) Press ‘Windows+R ‘from the keyboard and type iexplore –nomerge in the run screen.
2.) Click on OK.
Menu Options under OMS & WMS not working
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3.) Before entering the URL in the address bar, click on the compatibility icon present at the right
end of address bar(refer below):-
4.) Now, enter the SU URL (https://spl.dhl.com) and start using.