Mentoring analytics LAK 2012
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Using analytics to establish e-mentoring relationships in an online social environment
Haiming Liu
Ronald Macintyre
Rebecca Ferguson
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OU students adopt mentorsBouncing ideas off my manager has helped because he has been able to relate some of the theories to our
business, therefore making it easier to understand.
I found discussing this course with work colleagues and friends the
most helpful, they were able to help me relate the assignments to my
job and gave alternative suggestions and their varied
opinions help to widen my view.
Mentors provide:• Support• Ideas• Guidance• Sounding board
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Classic mentoring models
Apprenticeship
Competency
Reflective
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Personal factors are significant
Different status
More technical experience
Similar interests
Same language
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Model 1: Elliment
developed by Thomas Ullmann
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How is online mentoring different?
• Support• Ideas• Guidance• Sounding board
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Mentoring analytics
• Shared interests• Shared contacts• Profiles• Activity history
• Analytics
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Users need to be able to
Expand contacts
Locate relevant groups
Observe mentoring in action
Identify opportunities to engage
• Provide support• Supply ideas• Offer guidance• Act as sounding board
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Building & strengthening links
Mediating objects can• strengthen weak ties• activate latent ties
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User study
• Camtasia• Talk aloud• Interviews
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1 Connect with content
2 Connect with people3 Connect through content
4 Employ different actions
5 Recommendations
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Connecting with content
• Bookmarking• Collecting• Commenting• Rating• Tagging
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Connecting with people
• Connecting• Following• Friending• Helping
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Connecting through content
• Added to content• Created content• Engaged with content• Evaluated content
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Model 2: Analytics based
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Mentoring in social mediaMultiple overlapping relationshipsMay be open and freely availableDoes not require a face-to-face relationship
Key data for analyticsActions connecting with peopleActions connecting with contentActions connecting through content
Potential for analyticsStrengthen inter-personal linksProvide opportunities for mentoringProvide a form of mentoring
Haiming Liu
Ronald Macintyre
Rebecca Ferguson