Members of the expert speaker panel: Speaker companies · Your professional conference organiser...

Your professional conference organisertrade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more information trade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more informationtrade conferences internationalTCI

• Marina Short, CEO, Consumer Profile Bureau• Liaquat Soobrathi, Head of Case Management/ Dispute Resolution, Credit Ombudsman• Perry de Jager, Practice Area Head: Collections & Recoveries Solutions, Principa• Davina Myburgh, Director - Product, Innovation Solutions Group, TransUnion• Priyanka Naidoo, Associate Designate (Technology), Norton Rose Fulbright South Africa• Luvendra Naidu, Associate Vice President - Business Development, Startek• Pieter-Ben Pienaar , Managing Executive: IT, Technology and Innovation, NuDebt • Ben Britz, Head: Collections (EFT Debits, Cash, Value Added Services), Independent Consultant• Lizzy van Niekerk, Chief Executive Officer, Little Rabbit Digital• Jamie Robertson, Senior Associate, Applied Behavioural Economics, Genesis Analytics • Julia Standish-White, Analyst, Applied Behavioural Economics, Genesis Analytics • Michael Kgwadi, Head of Collections, Woolworths Financial Services • Ross Sibbald, Commercial Director, Striata South Africa • Koos Liebenberg, Principal Application Engineer, INOVO• Arnoud Van Den Bout, Chief Operating Officer, Arnoud van den Bout Attorneys• Advocate Andries Cornelius, Chief Executive Officer, Council for Debt Collectors of South Africa• Annaline van der Poel, Chief Operating Officer, Debt Rescue• Deon Scheepers, Executive: Customer Engagement, Pivotal Data • Roshan Sookdeo, Director, Call Force• Carl Knight, Chief Executive Officer, Credit Intel• Hennie Smit, Portfolio Manager, Kredcor Khulum• Sharon Haigh, Chief Executive Officer, CCMG

Marketing partner:

Members of the expert speaker panel: Speaker companies

“Almost half of all consumers were three months or more behind in their payments. The major culprits are credit and store cards followed closely by unsecured debt. The only measure of relief for consumers who are in over their heads is the

legally-binding system of debt review”

Neil Roets, chief executive of one of the largest debt counselling companies in South Africa, Debt Rescue

Your professional conference organiser Trade Conferences International | Call us on: (011) 803 1553 or email: [email protected] for more informationtrade conferences internationalTCI

ConferenceSouth Africa6 & 7 May 2020 | Indaba Hotel | Fourways | Johannesburg 2020

REGISTER NOWand get the early bird price

Your professional conference organiser trade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more informationtrade conferences internationalTCIYour professional conference organiser trade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more informationtrade conferences internationalTCI

Simplifying regulatory changes and improving debt collection strategies with technology

As in all industries, debt collection technology is proving to be an industry disruptor.

Initial uptakes of new technologies are always slow, and as the industry is not new, changes are coming more slowly to the field.

The influx of digital technologies and software-as-a-service (SaaS), cloud adoption, growing importance of data analytics and cyber security to name a few, has revolutionised debt collection technology in new ways that benefit both our customers and their clients. The fourth industrial revolution is taking over the debt collection industry with and raising the expectations. Now, collection agencies have an excess of apps, tools, plug-ins and add-ons to manage their operations in an on-demand, real-time and more effective way. The fact is that technology is successfully replacing the traditional and inefficient ways of debt collection.

Trade Conferences International will be yet again host the annual Debt Collection Conference on the 6 & 7 May 2020 at the Indaba Hotel, Fourways.

Nearly 25 debt collection experts who will be addressing the audience on new developments and innovations within the debt collection industry, including technology and debt collection, legal framework, governance and compliance, call centre management, credit risk strategies, data analytic and the digital customer experience

The Annual Debt Collection Conference has made its mark as an excellent platform for professionals working in the financial services sector in Southern Africa. This event attracts delegates and exhibitors from banks, financial institutions, debt collection service providers and debt collection agencies, call centres, micro-lenders, credit bureaus.

Every year we set our sights on bringing you a world class organised conference with greater learning experiences.This conference aims to equip delegates with knowledge, practical experience and strategies regarding debt collection, including information about legal implications, trending topics and of course to network and build lucrative business relationships

We invite all professionals dealing with debt collection to join us - Trade Conferences International - at this conference.

Get updated on the latest challenges and opportunities in the debt collection industry.

Understand how technology such as AI are replacing the old fashion way of debt collection

Sharpen your expertise and become an expert in the debt collection environment

Get to know other people in your field and engage in high-level debates and refine your ideas

Pick up tips on how to negotiate, plan, organise and implement new strategies to smoothen debt collection operations in your department or company.

Chat with our speaker panel on the latest on the new trends and hear about the latest research

Network with fellow delegates, speakers and exhibitors and so doing improve your business contacts.

Who should attend?Delegates who will be attending will be professionals from banks, debt

collection companies, call centres and financial services providers dealing with:

*debt collection *debt restructuring *debt recovery *credit management *credit controls *collection

management *debt consulting *loans *data management *data analytics *regulation *credit operations *strategy *operation and technology *customer engagement *customer operations

*customer services * monitoring *credit risk *KYC *customer due diligence * collection technology * IT

7 reasons why you should attend the Debt Collection Conference 2020

Industry segments that attended the Debt Collection Conference 2018 & 2019

Why delegates attend TCI events

11

22

33

44

567

5

6

7

5%

5%Interesting programme topics

Was booked by orginisation

Networking possibilities

Top-class speakers

Came as guest

Other

Debt Collection Companies

Banks

Credit providers

Service providers

Insurance

Government

Retail

6%

6%

6%

10%

9%

12%

17%

15% 26%

46%

37%

As the reference to the graph: https://www.pa.org.za/blog/infographic-debt-sa

trade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more information Your professional conference organiser trade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more informationtrade conferences internationalTCItrade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more information

Our top notch speaker panel for this event

Priyanka NaidooAssociate Designate

(Technology)Norton Rose Fulbright

South Africa

Lizzy van NiekerkChief Executive Officer

Little Rabbit Digital

Hennie SMitPortfolio Manager

Kredcor Khuluma

Ross SibbaldCommercial Director

Striata South Africa

Luvendra NaiduAssociate Vice President

Startek

Davina Myburgh, Director - Product

TransUnion

Adv. Andries CorneliusChief Executive Officer

Council for Debt Collectors of South Africa

Marina ShortChief Executive OfficerConsumer Profile Bureau

Jamie RobertsonSenior Associate Applied Behavioural Economics

Genesis Analytics

Julia Standish-whiteAnalyst, Applied Behavioural

EconomicsGenesis Analytics

Pieter-Ben PienaarManaging Executive: IT,

Technology and Innovation NuDebt

Perry De JagerPractice Area Head:

Collections & Recoveries Solutions

Principa

Liaquat SoobrathiHead of Case Management/

Dispute ResolutionCredit Ombudsman

Previous organisations which attended our debt collection conferences

EasyDebit * Octagon Business Solution * Ninzi Connect Software* Uni-Connect * Atlas Finance * Ignition Group* IPES – Utility Management Services * Wesbank * DMC Debt Management * Old Mutual Finance * Capfin SA * Nedbank * Van Der Merwe & Saayman-Fourie Attorneys * Debt Tec * Debt Rescue * Registered Communication * Codewell Software * Inovo * ABSA Consumer Bank Risk * First National Bank* Department of Labour Compensation Fund * Devbrit Consultants * DirectAxis * Discovery Proposed Bank * Principa * Sigma SA: Debt Collection * Woolworths Financial Services * African Bank Credit * Accenture* Arnoud van den Bout Attorneys * Atlas Finance * BankservAfrica * FutureSoft * Genesis Analytics * Barclays Africa Internal Audit * Barclays Bank Botswana * Credit Ombudsman * Credit Intel * Council for Debt Collection SA

Michael KgwadiHead of Collections

Woolworths Financial Services

Koos LiebenbergPrincipal Application Engineer

INOVO

Arnoud van den BoutChief Operating Officer

Arnoud van den Bout Attorneys

Annaline vd PoelChief Operating Officer

Debt Rescue

Sharon HaighChief Executive Officer

CCMG

Deon ScheepersExecutive: Customer

Engagement Pivotal Data

Roshan SookdeoDirectorCall Force

Your professional conference organiser trade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more informationtrade conferences internationalTCI

Sponsorship and exhibition opportunities available at the Debt Collection Conference 2020.

Promoting your company allows you several networking opportunities with high profile delegates and speakers. It also gives the sponsoring company an opportunity to penetrate and position itself as an active player in the banking and debt industry.

TCI offers sponsoring or exhibiting companies the perfect opportunity: • to increase brand awareness• attain sales leads• exposure amongst our target audience• ranking yourself as an industry leader

TCI has been a registered and preferred conference organiser for all major banks and financial institutions in Southern Africa for more than 10 years!

Being present at TCI’s Debt Collection Conference 2020 will ensure that you are in direct contact with organisational decision-makers in the Debt Collection sector.

• BankTech Conference – 26 & 27 February• Debt Collection Conference – 6 & 7 May • Remittances Money Transfers Conference – 13 & 14 May • AML & Financial Crime Conference – 29 & 30 October

• Increasing consumer debt• Legislation impacts use of personal data• Collection methods change with digitization• FinTech continues to see more innovation

Sponsorship & exhibition opportunities

Some comments from delegates who attended the 2018 & 2019 Debt Collection conferences:

TCI events calendar

Debt collection future projections

If you answer yes to these 5 questions

Do you want to maintain your company’s reputation for being involved and committed to innovation within the debt collection environment?

Do you want to gain direct access to a high quality and niche focused audience?

Do you want to take advantage of face-to-face marketing?

Do you want to build lasting re-lationships and boost you brand within in the debt collection environment?

Do you want to generate sales leads and add possible clients to your database?

at the Debt Collection 2020 Conference is the right option for your marketing mix:

sponsoring/exhibiting

Trade Conferences International Conferences International Trade International Trade ConferencesTrade Conferences International Conferences International TradeInternational Trade Conferences

Trade Conferences International Conferences International Trade International Trade ConferencesTrade Conferences International Conferences International TradeInternational Trade Conferences

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4

5

• “The knowledge provided by most speakers. Well-presented and majority kept the audience captive.” - Chane Ashleigh John, Collection Manager, Debt Tech (Atlas Finance)• “Some speakers related their presentation to collection well.” - Robin Raichman, Recoveries & Debt Review Manager, Old Mutual Finance• “Venue was awesome, some speakers where dynamic and address some of our day to day issues.” - Selvan Pillay, General Manager, Debt Tec

• “Well organised and stuck to timeframes and schedule.” - Rian Knoesen, Executive Manager, IPES Utility Management Services• “The variety of speakers was the best.” - Theo Robbertse, Regional Manager, UMS • “Very professional and well organised.” - Delia O’Connor, Director, Uni-Collect • “The set-up and the coordination by TCI was great and the MC was good.“ – Cashington Mavunduke, Director, Wellcash Debt

Your professional conference organisertrade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more information trade conferences international | Call us on: (011) 803 1553 or email: [email protected] for more informationtrade conferences internationalTCI

Debt collection future projections

WEDNESDAY 6 MAY 2020

THURSDAY 7 MAY 2020DAY 1 DAY 2

Registrations openOpening of the conference

Overview of new developments and innovations within the debt collection industry

Challenges and opportunities in the South African debt collection industry • present economic climate • legislative influencers• challenges in the collection market• opportunities for debt collectorsMarina Short, CEO, Consumer Profile Bureau

Consumer demand is driving exponential growth and catastrophic failure simultaneously – how to navigate the next 3 years?• what are and why are things changing - Key regulatory changes to EFT industry (SARB modernization vision)• how to adapt and change – change management strategy• making sense of Debi Check• rogue collectors versus rogue consumers o who is right and who is not….and why? o what are the root cause factors – how can it be addressed?• how to future proof your collection strategiesBen Britz, Head: Collections (EFT Debits, Cash, Value Added Services), Independent

Mid-morning refreshments

Debt collection, customer experience and technology

Building the Customer Experience Centre of the FutureDeon Scheepers, Executive: Customer Engagement, Pivotal Data

Technology and debt collectionPieter-Ben Pienaar, Head: IT and Technology, Nudebt

Utilising technology to improve collectionsPerry de Jager, Practice Area Head: Collections & Recoveries Solutions, Principa

Power of email in effective digital communications• why email is an effective tool in digital communications• how to implement email into digital communications• why data is important for effective email communications• how email can be used in the “Debt world”Ross Sibbald, Commercial Director, Striata Marketing Solutions

Changing the collections experienceRoshan Sookdeo, Director, Call Force

Lunch

Collection strategies and the digital customer experience Koos Liebenberg, Principal Application Engineer, INOVO

Using technology and analytics to improve customer service • adoption and use of automation technologies and advanced analytics to deliver superior customer service• Impact that digital technologies — like natural-language processing, the Internet of Things (IoT)• enhanced channel analytics to drive new channel adoption• integrated customer experience ecosystemLuvendra Naidu, Associate Vice President - Business Development, Startek

Afternoon refreshment

Engaging customers through digital communication• making real connections with your online customers• how to reach people online• speaking the language• engagement tacticsLizzy van Niekerk, Chief Executive Officer, Little Rabbit Digital

Close of day one

Registrations openOpening of the conference by Larry O’Sullivan

Legal framework, governance and compliance

Upholding good governance and compliance in the debt collection industry Adv. Andries Cornelius, Chief Executive Officer, Council for Debt Collectors of South Africa

What does POPI mean for debt collectors?• POPI and its current status• whom does POPI apply to?• what personal information will debt collectors process? • what are the legal implications for the processing of personal information? • debtor collection agency’s agreement with creditor • cyber risk • closing remarks Priyanka Nadioo, Associate Designate (Technology), Norton Rose Fulbright South Africa

Developments in the legal collection enviroment. Arnoud Van Den Bout, Chief Operating Officer, Arnoud van den Bout Attorneys

Mid-morning refreshments

Contact centre management

Managing contact centres effectively • future of contact centre technology • contact centre effectiveness and efficiency strategies • how strong leadership will be a key winning recipe for call centres • professionalising the call centre industry Michael Kgwadi, Head: Collection, Woolworths Financial Services

Being a Professional in the contact centre industry • qualification and experience • contact centre ethics and integrity • difference between competent and qualified in the contact centre Sharon Haigh, Chief Executive Officer, CCMG

Effective implementation of credit risk management strategies

Impact of the Credit Ombud in the current legislative landscape• future of the ‘Ombud’ in light of Chapter 14 of the Financial Sector Regulation Act of 2017;•regulation of Debt collection services in terms of the Financial Sector Regulation Act of 2017;• jurisdiction of the Credit Ombud in the debt collection process; case studies• impact of debt intervention (debt relief ) in terms of the National Credit Amendment Act 7 of 2019;Liaquat Soobrathi, Head of Case Management/ Dispute Resolution, Credit Ombudsman

Panel discussion - The Effectiveness of credit risk management systems in debt collection • Liaquat Soobrathi, Head of Case Management/ Dispute Resolution, Credit Ombudsman• Carl Knight, Chief Executive Officer, Credit Intel• Annaline van der Poel, Chief Operating Officer, Debt Rescue• Hennie Smit, Portfolio Manager, Kredcor Khuluma

Lunch

Applying behavioural economics to influence payment behaviour• what is behavioural economics and how does Genesis Analytics apply behavioural economics?• how does behavioural economics apply to payment behaviour?• where has behavioural economics been used successfully to influence payment behaviour?Julia Standish-White, Analyst and Jamie Robertson, Senior Associate at Applied Behavioural Economics-Genesis

Using data analytics to better understand behaviour and characteristics of the customer

Using data insights to optimize debt collection strategies. • the importance of a streamlined end to end process for good collections management• the importance of having key partners throughout the journey that complement your strategy• how data analytics and insights contribute to strengthening your collections processDavina Myburgh, Director - Product, Innovation Solutions Group, TransUnion

Close of conference

08:00 08:30

08:40

09:15

09:40

10:25

10:40

11:25

12:00

12:35

13:10

13:55

14:40

15:15

08:0008:30

08:35

09:10

09:45

10:25

10:45

11:20

11:55

12:30

13:05

13:55

14:30

15:05

15:20

15:55

ConferenceSouth Africa6 & 7 May 2020 | Indaba Hotel | Fourways | Johannesburg 2020

SPONSORSHIP AND EXHIBITION REGISTRATION FORM

EARLY BIRD REGISTRATION DETAILS

Sponsorship opportunities e-mail: [email protected] or call 011 803-1553.For more than 10 years, TCI has been a registered and preferred conference organiser for all major banks and financial institutions.Vendor details available on request.

Please note: Upon receiving the registration form, an invoice will be issued electronically. When payments are made, please supply the bank with your company name as reference.Fees include lunch, refreshments and conference documentation. The organisers reserve the right to make necessary changes to the programmes, speakers, venue or the dates should the need arise.

CANCELLATIONS will only be permitted within 5 days of registration. Thereafter your organisation will be held liable for payment of the full amount with no exceptions. Cancellations must be done in writing and forwarded to Trade Conferences International at [email protected].

NB: I hereby acknowledge that I have read and understood all the terms and conditions ofregistration, and have the authority to approve the registration

FULL AMOUNT TO BE PAID : (Inc. VAT) DATE :FULL NAME OF APPROVING MANAGER : DIRECT LINE :DESIGNATION : EMAIL :PLEASE TICK THE BOX WHICH SERVES AS CONFIRMATION OF BOOKING:

Please Register the following delegates for the above conference Dietary PreferenceFull Name: Designation: Email: Cell No: Full Name: Designation: Email: Cell No:Full Name: Designation: Email: Cell No:Full Name: Designation: Email: Cell No:Full Name: Designation: Email: Cell No:Department:Company Name: Company VAT no: Company Tel: Fax no:Person dealing with accounts: Designation: Email: Postal Address: Type of Business:

K H N/A

*K = Kosher *H=Halaal

K H N/AK H N/AK H N/AK H N/A

DELEGATE REGISTRATION FORM

COMPANY NAME: CONTACT PERSON:COMPANY PHONE NO: COMPANY FAX NO:PERSON DEALING WITH ACCOUNTS: EMAIL ADDRESS: POSTAL ADDRESS: CODE: APPROVING MANAGER: EMAIL: DATE: SIGNATURE: COMPANY VAT NO: AMOUNT(Inc VAT):

Take note: All sponsorship, promotional values, packages are priced without Value Added Tax (VAT). Packages and prices are not final and can be tailored to suit your needs. Prices and packages are subject to change from either the organisers or the sponsoring company pending on agreement, with or without prior notice. Prices are dependant on number of pro-jected attendees, promotional items, design, material, and or manufacturing and printing costs per event. Prices do not include any form of logistics in South Africa or globally. Prices quoted are the promotional value and does not necessarily include the promotional or marketing items. Prices stated are minimum.Upon receiving the signed sponsorship form, an invoice will be issued electronically which must be processed within five days after forwarded. Once the sponsorship form has been completed, the company will be held responsible for payment. When payment is made please supply the company name. The organisers reserve the right to make necessary changes to the venue or programme should the need arise.

The size of your budget doesn’t matter. TCI will create the right branding opportunity for youPlease tick the option/s you are interested in and email the form back to Ryno van Ellewee: [email protected]

All the above prices are quoted without VAT.

2 Simple ways to register

E-mail: [email protected]

Tel: 011 803 1553/0009

HEADLINE SPONSOR PARTNERSHIP (DETAILS ON REQUEST)GOLD SPONSORSHIP PACKAGE: R 150 000 SILVER SPONSORSHIP PACKAGES: R 120 000BRONZE SPONSORSHIP PACKAGES: R 70 000 BRANDING OF REGISTRATION AREA: R 50 000 DUAL SPONSORSHIP PACKAGE A (delegate badges and landyards): R 25 000DUAL SPONSORSHIP PACKAGE B (delegate gifts and delegate folders): R 25 000DUAL SPONSORSHIP PACKAGE C (delegate name badges and promotional insert): R 16 000DUAL SPONSORSHIP PACKAGE D (delegate carybags and beverage sponsor) : R 18 000 CUSTOMISED EXPO PACKAGE

DAY 1 AND DAY 2 SESSIONS SPONSOR: R45 000.00OPEN EXHIBITION SPACE: R 18 000 PREMIUM OPEN EXHIBITION SPACE: R30 000 SHELL SCHEME EXHIBITION SPACE: R 25 500PREMIUM SHELL SCHEME EXHIBITION SPACE: R 38 000

o Normal registration R8 600 (Exl VAT)o 2 delegates R7 000 (Exl VAT) per delegate o 3 delegates R6 400 (Exl VAT) per delegate

o 5 delegates R5 600 (Exl VAT) per delegate o 8 delegates R5 000 (Exl VAT) per delegate

Registration cost does not include transport and accommodation

Registration fee

Members of the expert speaker panel: Speaker companies · Your professional conference organiser...

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