MEMBER SERVICESMEMBER PROFILES

2011

CITY OF GREENSBORO

Municipal Gas Authority of Georgia

Member Profiles

General Information

Member: GreensboroMain Contact: Larry Postell, City ManagerSecondary Contact: Cindy Carver, City ClerkPipeline: TranscoRegion: NorthernService Area: Greene, Madison, Oglethorpe, and Taliaferro Counties

Member Profiles

Vital Signs - Customers

• Total Customers: 921- Residential 743- Commercial 161- Industrial 17

• Total Gas Services: 961• Inactive Gas Services: 40• Inactive/Active: 4%• Gas Customers/Water Customers: 60%

Member Profiles

Vital Signs – Annual Throughput & Sales

• 2010 Annual Throughput: 721,190 Mcf / Yr.• 2010 Annual Sales: 795,884 Mcf / Yr.

- Residential 36,195 Mcf / Yr.

- Commercial 40,391 Mcf / Yr.- Small Industrial 42,802 Mcf/ Yr.- Large Industrial 34,291 Mcf/Yr. - Novelis 642,204 Mcf/Yr.

• Residential (use per customer) – 49 Mcf• Commercial (use per customer) - 250 Mcf

Member Profiles

Vital Signs – Financials

06 07 08 09 10

Annual margin(000’s) $8041076942 10821221

Return check(000’s) $124141 179 198 223

Transfers (GF)(000’s) $750750 750 750 750

Member Profiles

Vital Signs – Retail Rate Comparison Chart

Sugar

Hill

Har

twel

l

Mad

ison

Royst

on

Comm

erce

Wed

owee

Mon

roe

Bufor

d

Mon

ticel

lo

LaFay

ette

Eaton

ton

Win

der

Green

sbor

o

Hog

ansv

ille

Thom

son

Wes

t Poi

nt

Cowet

a-Fay

ette

...

Rockf

ord

Strea

m E

nerg

y

MXen

ergy

Gas K

ey

Gas S

outh

$400

$500

$600

$700

$800

$900

$1,000

$1,100

$1,200

Northern RegionAnnual Residential Gas Bills

Jan10 - Dec10

Member Profiles

Vital Signs – Rate of Lost and Unaccounted For Gas

Jan-

07

Jul-0

7

Jan-

08

Jul-0

8

Jan-

09

Jul-0

9

Jan-

10

Jul-1

0

Dec

-10

-10.0%

-7.5%

-5.0%

-2.5%

0.0%

2.5%

5.0%

7.5%

10.0%

Rate of L&U (Rolling 12-month data)

Rate of L&U (Rolling 12-month data)

Member Profiles

Standard Services Delivery

Budget Forecast: Yes, Oct-SepRetail Tracker: YesIndustrial Billing Rate Notices (#): Yes Rate Study: YesMarketing Program: NoCommunication Services: YesMEAG Member: No

Member Profiles

Current Projects

• Expansion to Lake Oconee with Union Point/Tri-County

Member Profiles

Future Opportunities

• Expansion to poultry farms off Hwy 15

Member Profiles

Issues / Concerns

• Over-allocation of Demand/Storage charges • Positive L&U• Metering Station – meter has been rebuilt

twice

Member Profiles

Gas Authority Engagement Level

• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications• Send-Out Data

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

78%

Gas Authority Engagement

Level

Member Evaluations

Marketing & Sales Engagement Level

• Main Street Financing Program• Rebate / Incentive Program• Appliance Sales/Installation Services• Print Ads – Brochures, Etc.• Small Project Financing Program• TV/Radio Advertising• Website Advertising• Sales Champion• Flexible Rate Design

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

33%

Marketing & Sales Engagement Level