Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online....

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Member Communications – Self Service Portals

Transcript of Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online....

Page 1: Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online. Digitisation of member service Active Deferred Pensioner Modelling Benefit statements

Member Communications – Self Service Portals

Page 2: Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online. Digitisation of member service Active Deferred Pensioner Modelling Benefit statements

Digital timeline

1975

First laptop

1991

World Wide Web goes

LIVE

2007

First iPhone

2009

AI boom begins…..

2012

4G launched

2014

Apple Pay

2018

Facial recognition

Page 3: Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online. Digitisation of member service Active Deferred Pensioner Modelling Benefit statements

Customer behaviours

Need for speed

24/7Multi-media

Online

Page 4: Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online. Digitisation of member service Active Deferred Pensioner Modelling Benefit statements

Digitisation of member service

Active Deferred Pensioner

Modelling Benefit statementsData collection

ModellingBenefit statementsData collection

PayslipsP60sData collection

Digital employer

data

Retire online

Retire online

Transfer onlineRegistration

Digital employer

data

Digital employer

data

Page 5: Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online. Digitisation of member service Active Deferred Pensioner Modelling Benefit statements

Supporting the digital shift

Page 6: Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online. Digitisation of member service Active Deferred Pensioner Modelling Benefit statements

The importance of data

Page 7: Member Communications Self Service Portals · Member Communications ... 24/7 Multi-media Online. Digitisation of member service Active Deferred Pensioner Modelling Benefit statements

Member Self-Service Up Close


Pensioner February, 6

Pensioner February, 6

STATE GOVERNMENT PENSIONER RATE SUBSIDY APPLICATION

STATE GOVERNMENT PENSIONER RATE SUBSIDY APPLICATION

Driving Business Performance Through Member Communications

Driving Business Performance Through Member Communications

WESTERN RAILWAY EMPLOYEES' UNION PENSIONER' WING ...

WESTERN RAILWAY EMPLOYEES' UNION PENSIONER' WING ...

Member Services Department Hollis Kara Communications Editor.

Member Services Department Hollis Kara Communications Editor.

Communications and Member Services

Communications and Member Services

Using Social Media for Member Communications

Using Social Media for Member Communications

PGEPHIS - MAIN MEMBER ENROLLMENT FORM - …punjabhealth.co.in/docs/pgephis/enrollment_form.pdf(a) Serving Employee (b) Pensioner (c) Serving All India Service Officer PGEPHIS - MAIN

PGEPHIS - MAIN MEMBER ENROLLMENT FORM - …punjabhealth.co.in/docs/pgephis/enrollment_form.pdf(a) Serving Employee (b) Pensioner (c) Serving All India Service Officer PGEPHIS - MAIN

Pensioner November, 14

Pensioner November, 14

Communications and Member Services

Communications and Member Services

Pensioner September, 19

Pensioner September, 19

(AYUDA 2 - SOCIAL PENSIONER) BF HOMES

(AYUDA 2 - SOCIAL PENSIONER) BF HOMES

“PENSIONER” ‘PENSIONERS’ COUNSELLOR’ Don't declare holiday ...

“PENSIONER” ‘PENSIONERS’ COUNSELLOR’ Don't declare holiday ...

Pensioner September, 5

Pensioner September, 5

Supplier Bootcamp Report: Pensioner Payroll Services · Supplier Bootcamp Report: Pensioner Payroll ... The Pensioner Payroll Services contract based ... with an overview of the Pensioner

Supplier Bootcamp Report: Pensioner Payroll Services · Supplier Bootcamp Report: Pensioner Payroll ... The Pensioner Payroll Services contract based ... with an overview of the Pensioner

Pensioner March, 20

Pensioner March, 20

Pensioner Longevity Data Analysis and Applications

Pensioner Longevity Data Analysis and Applications

PENSIONER SR. NO. PPO NUMBER PENSIONER NAME FAMILY …itbpolice.nic.in/itbpwebsite/somepdfs/Latest status of... · 2018-02-01 · sr. no. ppo number pensioner name pensioner date

PENSIONER SR. NO. PPO NUMBER PENSIONER NAME FAMILY …itbpolice.nic.in/itbpwebsite/somepdfs/Latest status of... · 2018-02-01 · sr. no. ppo number pensioner name pensioner date

Communications and Member Services€¦ · Communications, Outreach & Member Services • What’s been keeping us busy • Upcoming projects • We want your feedback/input

Communications and Member Services€¦ · Communications, Outreach & Member Services • What’s been keeping us busy • Upcoming projects • We want your feedback/input

Member communications. Background Where we’re at Where we’re heading Member communications.

Member communications. Background Where we’re at Where we’re heading Member communications.