MEM1_1F_A

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MEM 1.1FA Metal and Engineering Curriculum Framework July 1999 Page 1 of 7

Training Package: Metal and Engineering MEM98

Title: Undertake interactive workplace communicationHSC Requirementsand Advice

Unit Code: MEM1.1FA Industry

Points: 0

Field / Band:

Foundation/Foundation

HSC Indicative Hours:

Nil

Resources that may be used in training and assessment for this unit include:

Curriculum Corporation Project Developing Learning Strategies for Training Packages for VET in Schools Metal and Engineering TrainingPackage

National Module NBB01 Communication and Industrial Relations

National Module NCS001

Occupational Health and Safety legislation Materials developed by Registered Training Organisations

Learner Guide

Various commercially produced materials including textbooks and computer tutorials

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Training Package: Metal and Engineering MEM98

Title: Undertake interactive workplace communicationHSC Requirementsand Advice

Unit Code: MEM1.1FA Industry

Points: 0

Field / Band:

Foundation/Foundation

HSC Indicative Hours:

Nil

Element ofCompetency

1.1F.1 Communicate

information about tasks,

processes, events or skills

Assessor Guide

Performance Criteria To observe that To confirm that

HSC Requirements

1.1F1.1

An appropriate choice of communication techniques, egtelephone, face to face, written report, sketches, etc are

used

Appropriate techniques are chosenas required by:

the information to be conveyed

the receiver of thecommunication

the context in which thecommunication takes place

The person can explain:

the advantages and disadvantagesof different ways of communicating

why a particular communicationtechnique was chosen for aparticular situation

1.1F.1.2

Multiple operations involving several topics arecommunicated

Communication covering a varietyof topics and content areas takesplace so that the information isclearly understood by the receiver/sof the message

Learning experiences for the HSCmust draw upon the rangestatement.

Key Terms and Concepts

Appropriate choice ofcommunication techniques is usedto converse with officers

(Interact/converse) withcolleagues, employers in a positiveway. Jargon using appropriateterminology

Identify client needs. Listen andinterpret information

Manage and use time efficiently

Information is gathered andorganised in a logical, clear andconcise manner

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Title: Undertake interactive workplace communication HSC Indicative Hours: Nil


1.1F.1 Communicate

information about tasks,

processes, events or skills

Assessor Guide


HSC Requirements

1.1F.1.3

Listening is undertaken without continuous interruptions ofthe speaker

The person follows good listeningtechniques and listens in a varietyof situations without interrupting thespeaker

Situations covered might belistening to instructions, technicalinformation, briefing, descriptions offaults and problems, and others

The person is able to describe goodlistening techniques and explain theimportance of not interrupting thespeaker

1.1F.1.4

Questions are used to gain extra information

Questions are asked to clarify themessage. The questions clearlystate their purpose and theyidentify the information required. Ifnecessary, follow up questions areused to gain further information orclarify the replies

The person is able to give examples ofa number of different types of questionsappropriate in particular situations

1.1F.1.5

Correct sources of information are identified

Information is gained fromappropriate sources for theoutcome required

Examples might be technicalmanuals, job cards, orders,production schedules, clients,technical experts and others

The person is able to give examples ofa range of sources of information andexplain which would be used inparticular situations and why

1.1F.1.6

Information is selected and sequenced appropriately

The information is selected to meetthe purpose for which it is required

in terms of level of detail, credibility,accuracy and so on

Information gained is logicallyorganised so that it can be used tofulfil the purpose for which it wasrequired

The person can give reasons forselecting particular information and

explain why they have organised theinformation in the way that they have

Information is delivered inaccordance with workplaceprocedures

Organised work placement studentinitiated and centred

Interaction with others isresponsive, courteous andsupportive

Prescribed sequences are adheredto

Routing checking of othersperformances is carried outthrough questioning andcomparison

Follow instructions using safe workpractices task being learnt must becarried out

Accident reporting using oral andwritten procedures

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Title: Undertake interactive workplace communicationHSC Indicative Hours: Nil


1.1F.2 Take part in group

discussion to achieve

appropriate work outcomes

Assessor Guide


HSC Requirements

1.1F.1.7

Verbal and written reporting undertaken where required

Oral or written reports are given asrequired, for example, describe theoutcomes of a service call, explainor write an incident/accident reportand others

The person should be able to explainwhy they are reporting back and whatthe purpose of the report is.Characteristics of a good report, oral orwritten, can be given

1.1F.1.8

Communication is demonstrated in both familiar andunfamiliar situations and to familiar and unfamiliarindividuals and groups

The person has communicatedsuccessfully in situations wherethey are dealing with people thatthey are familiar with and those thatare not familiar

The situations should includecommunication with individuals andgroups

The person can describe strategies tofollow when speaking to individuals andgroups and in situations where they arefamiliar with the people and where theyare not

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1.1F.2 Take part in group

discussion to achieve

appropriate work outcomes

Assessor Guide


HSC Requirements

1.1F.2.1

Responses sought and provided to others in the group

The person gives clear, accurateand appropriate responses toothers in a group

Information is sought from othersusing questioning techniquesappropriate for the person fromwhom the information is requestedand giving feedback to the personsupplying the information

Appropriate principles to guidecommunication in groups can be given,such as everyone should have anopportunity to speak, people should belistened to and not interrupted and soon

A number of questioning techniquescan be identified

1.1F.2.2

Constructive contributions are made in terms of the

production process involved

Contributions to the groupdiscussions are constructive, forexample, other members of the

group are listened to, opinions andcomments are given in positiveterms

The characteristics of constructive inputto a discussion can be described

1.1F.2.3

Goals and aims are communicated

Goals and aims are identified

Appropriate methods ofcommunicating goals and aims areselected

They are communicated to othersso that they are understood, andthe receiver of the communicationis able to reinstate them accurately

Appropriate ways of communicatinggoals and aims can be listed

Reasons for choosing a particularmethod can be given

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1.1F.3 Represent views of

group to others

Assessor Guide


HSC Requirements

1.1F.3.1

Views, opinions of others are understood and reflectedaccurately

The person is able to restateaccurately, the views of others asthey are expressed in a groupdiscussion

Good listening techniques are usedwhen others are expressing theiropinions

The reasons why it is necessary torestate the view of others accuratelycan be given

Range Statement

The unit covers competencies needed for situations where employees must collectively undertake a task, eg three or four assemblers cooperating to assemble a product, a tradesperson who has to attend a service call, or a group of process workers who undertake a similar task in close proximity to each other. This unit assumes that the group has not beenformally designated as a permanent cohesive work unit by management.

The performance criteria assume that any of the following techniques could be used as the subject of communication in this unit, for example: sketches, drawings, production

schedules; written machine or job instructions; client instructions. It is assumed that the application of this unit in most workplaces would require a basic level of ability in speaking,reading and writing English as well as basic numeracy. Basic numeracy means the ability to perform simple arithmetic using whole numbers applying the four basis rules of addition,subtraction, multiplication and division. The unit, however, does not refer to competence in English but in communication. English language ability should be professionally assessed.

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Evidence Guide

1. Assessment context This unit may be assessed on the job, off the job or a combination of both on and off the job.

The communication activities undertaken should be consistent with the individuals field of work and be based on interaction with othersrelated to workplace tasks and procedures, tools, equipment, materials and documentation relevant to that field of work.

The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team.

Assessment should be conducted in an environment that the individual is familiar with.

2. Assessment conditions The candidate will have access to:

All tools, equipment, materials and documentation required.

The candidate will be permitted to refer to the following documents:

Any relevant workplace procedures.

Any relevant product and manufacturing specifications

Any relevant codes, standards, manuals and reference materials.

The candidate will be required to:

Orally, or by other methods of communication, answer questions put by the assessor.

Perform the tasks described by this guide within a time frame established between the candidates supervisor/instructor and the assessor,prior to undertaking this assessment.

Identify colleagues who can be approached for the collection of competency evidence where appropriate.

3. Critical aspects This unit should be assessed in conjunction with other specialisation or core units and not in isolation.

The assessment should be linked with performance of normal workplace activities where the competency covered by this unit is demonstratedconcurrently with other core or specialisation competencies. The communication tasks may be related to any aspect of the job, interacting withteam members, receiving instructions, reporting and any other activity that requires communication with individuals or groups.

4. Special notes During assessment the individual will:

Demonstrate safe working practices at all times;

Communicate information about processes, events or tasks being undertaken to ensure a safe and efficient working environment

Take responsibility for the quality of their own work;

Plan tasks in all situations and review task requirements as appropriate;

Perform all tasks in accordance with standard operating procedures;

Perform all tasks to specification;

Use accepted engineering techniques, practices, processes and workplace procedures.

MEM1_1F_A

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