MELANIE FLORES

MELANIE FLORES

Professional SummaryCustomer Service/EDI Professional, skilled in establishing strong rapport with clients. Self -Motivator with exceptional communication and computer capabilities. With well over 19 years of experience background, strong work ethic and genuine Enthusiasm, I will be an asset to your Company.

Personal InformationDetail Oriented, Resourceful and able to multi task. Works well under pressure and a Team player.

SkillsMicrosoft Word, Excel, Outlook and Power Point Presentations. Windows XP/Vista. Proficient in Pacific Apparel Systems (PAS) Trusted Link. GXS Catalogue. UPC labels. Core FTP LE, Familiar with routing and routing guides for all major Department Stores.

Creative Problem Solver Exceptional Communication Skills Quick Learner Shipping and receiving professional: UPS, Fed Ex and DHL. Credit Card Processing

ReferencesTo be furnished upon request.

Work HistoryInternational Shipping Coordinator /Customer Service/EDI Jan. ‘09- Present

Siwy/Raven Denim - Los Angeles, CA

Customer Service Duties: Communicated with Customers/Freight Forwarders on order status and Shipping approvals.

Documentation submission: SLI, COO, NAFTA, Commercial Invoices, consent to screen cargo letters Invoices and packing slips.

Prepared all shipping documentation as well as coordinated with freight forwarders for daily/weekly shipment pick-ups.

34097 Lady Fern Ct. Lake Elsinore, CA 92532|562-418-3720|[email protected]

Invoiced and charged CC via Authorize Net. Audited all Invoices and reports at the end of the day for accuracy and submit

to management. Allocation and all aspects of Data Entry.

MELANIE FLORES

Ran Daily reports and communicated with sales as well as management. Issued RA’s and Coordinate with Shipping Dept. for Call Tags. Upload orders via Core FTP LE from Nu Order onto PAS. Generated and Maintained Customer Maintenance files up to date. Added and Maintained New Customer info into Nu Order site. Processed and delegated Online Orders from Big Commerce. Served as a back-up when employees were out.

EDI Duties: In charge of all aspects of EDI that includes Testing with major account for production.

Processed 850’s (PO’s), sending out ASN’s (856’s) and 810’s (invoices). Generating Bills of lading, printing UCC 128 labels and routing shipments. Generate all UPC’s and upload into catalog. Ordering price tickets as well as hang tags thru PAX. Applying for UCC blocks thru GSX as well as generating manual UPC’s.

Provided an elevated Customer Service Experience and generated positive communication with all account holders.

Effectively Communicated and supported with sales and administrative teams on a daily basis

Handled daily heavy flow of paperwork and cooperated with the accounting department on Invoicing and Shipping issues.

Ensured Superior Customer Experience by addressing customer concerns demonstrated empathy and resolved problems on the spot.

Customer Service/EDIAug.’08-Jan. ‘09

Hudson Jeans-Commerce, CA

EDI Duties: In charge of all aspects of EDI that includes Testing with major account for production.

Processed 850’s (PO’s), sending out ASN’s (856’s) and 810’s (invoices). Generating Bills of lading, printing UCC 128 labels and routing shipments. Generate all UPC’s and upload into catalog. Data Entry.


Customer Service: Contacting Customers to follow up on purchase order shipping approvals.

Invoicing and charging CC. Worked closely with Accounting Department on Invoicing and Shipping

Issues. Communicated with sales and administrative team on order status.

MELANIE FLORES

EDI/Shipping Jan. ‘07- June ‘07

Ms Bubbles- Los Angeles, CA

Handled all incoming EDI orders. Checked for accuracy and prepared for shipping. Created UCC-128 labels, routed pick-ups and sent out outbound 856 and 810

documents. Created Bills of lading and printed Invoices to be sent with truck driver. Entered UPC’s in website catalogs. Entered new UPC’s in system. Invoiced. Created report of shipping schedule and reported status of all EDI orders to

personnel in LA based warehouse and NY. Communicated with sales and administrative team on order status.

Customer Service/EDI Jan. ‘04- Nov. ‘06

Blue Holdings/Blue Concepts-Commerce, CA

Managed EDI Dept. from A-Z. Responsibilities included downloading files 850 and 860. Carton packed all EDI shipments, created and printed UCC-128 labels, Created Bills of lading, prepared 856 ASN’s, 810 files and transmitted.

All aspects of EDI Testing and some mapping. Ran all reports and maintained all EDI files for easy research. Worked closely with sales reps and shipping dept. by giving them updated

daily reports on all pending and shipped goods. Worked with all major accounts- All federated stores, Neiman Marcus,

Marshall Fields, Lord and Taylor and Saks. Invoiced all EDI and domestic orders. Ran day end reports and distributed reports to accounting Dept.


Some occasional customer service and ordering of supplies for my dept.

MELANIE FLORES

Receptionist/Data Entry/EDI Aug. ‘00- June ‘02

Marc Wear- Hot Cotton -Los Angeles, CA

Data entry of all incoming orders. Worked with sales reps in NY and reported status on all shipped and pending

shipments. Answered multi line telephone system. Worked as a back-up for EDI.

Production Assistant/Accounts Payable Assistant Mar. ‘96- Aug. ‘00

Little Laura of California-Los Angeles, CA

Mexico Prod. Assistant: Prepared all documentation for all imported and exporting of goods between the USA and Mexico.

Translated all docs into Spanish including invoices. Clerical work included filing all pick tickets and maintained all files. Customer service and answering multi line telephone system. Accounts Payable: Audited Invoices and coded them.

EducationCal State LA-Los Angeles, CA

Completed 2 Years- Broadcast Major

Cerritos College-Cerritos, CA Completed 1 year – Broadcast Major

Rio Hondo-Whittier, CA Completed a semester Child Development

Bell High School-Bell, C A Graduated 1993 - GPA 3.86


LanguagesFluent in English and Spanish.

CertificationsAmerican Red Cross - Standard First Aid American Red Cross - CPR

MELANIE FLORES

Documents

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