Melamed: Online mediation yesterday, today and tomorrow
-
Upload
association-for-conflict-resolution-acr -
Category
Education
-
view
95 -
download
4
description
Transcript of Melamed: Online mediation yesterday, today and tomorrow
![Page 1: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/1.jpg)
Online Dispute Resolu.on
Yesterday, Today & Tomorrow
ACR 2014
Jim Melamed, CEO Mediate.com
![Page 2: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/2.jpg)
How are you already using the Internet associated with your media.on prac.ce or program?
What are your concerns about ODR?
![Page 3: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/3.jpg)
In a word
The Future of Media.on will be:
![Page 4: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/4.jpg)
Cloudy
![Page 5: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/5.jpg)
Consider where we started only 30 years ago
![Page 6: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/6.jpg)
We’ve come a long way!
PCs Email Bulle6n Boards Gopher Search Amber Monitors A?achments WordPerfect/Word 5 ¼ discs 3 ½ discs Windows Hard drives Laptops CD Drives
Alta Vista Color Audio Online Directories Web Sites Video eCommerce Google DVD Drives Newsle?ers Instant Messaging Wireless Flat Screens
Bing Blogs Facebook Twi?er LinkedIn YouTube Skype Track Changes Smart Phones Tex6ng Drop Box Tablets The Cloud
![Page 7: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/7.jpg)
Disrup.ve Technology #1 The PC & Word Processing
Ø Endless word processing Ø Unlimited storage
![Page 8: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/8.jpg)
PC revolu.on fueled by ever-‐improving soRware
![Page 9: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/9.jpg)
And ever-‐increasing mobility
![Page 10: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/10.jpg)
Disrup.ve Technology #2 The Internet -‐ World Wide Web Steals The Show!
ODR Modali.es Dashboard Established Text, Image, Audio & Video Real Time & Asynchronous
![Page 11: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/11.jpg)
Websites Are Our (now mobile) Storefronts
![Page 12: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/12.jpg)
Disrup.ve technology #3: Mobile Devices with Bandwidth
Informa.on now must be accessible across all devices
Communica.on becomes “personal,” not place-‐based
![Page 13: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/13.jpg)
Disrup.ve technology #4 -‐ “The Cloud” Ever-‐improving experience &
data management for authorized users.
The cloud automates back-‐ups & updates!
![Page 14: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/14.jpg)
The Pace of Change: Technology Adop.on Curves
14
How fast will ODR accelerate?
![Page 15: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/15.jpg)
Warning: Real .me video is a “false idol”
Suggested Essen.al ODR Structure Sync, Un-‐sync, Re-‐sync
![Page 16: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/16.jpg)
Caseload Manager is the Cloud-‐Based “Back Office” 16
ODR not just about “Doing A Case Online” It is also “Managing Your Caseload Online”
![Page 17: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/17.jpg)
Caseload Manager Easy-‐to-‐use Integrated Interface
Manage cases, contacts, calendar, email, ac.vi.es & reports from a single Interface
![Page 18: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/18.jpg)
18
“A Virtual Space for Every Case”
![Page 19: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/19.jpg)
Sample Mee.ngspace Entry Page
![Page 20: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/20.jpg)
Pages = Rooms
![Page 21: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/21.jpg)
Scalable & Navigable
![Page 22: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/22.jpg)
Add Page (Room) – Set Permieed Access
![Page 23: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/23.jpg)
Par.cipant Profile & Digest Op.ons
![Page 24: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/24.jpg)
Powers Provided by Group Designa.on
![Page 25: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/25.jpg)
“Who’s Who” Helps To Humanize
![Page 26: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/26.jpg)
Proposals Are Made in “Items”
![Page 27: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/27.jpg)
“Vo.ng” on Items – Show the Vote
![Page 28: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/28.jpg)
Create a Clickable Working Agreement
![Page 29: Melamed: Online mediation yesterday, today and tomorrow](https://reader034.fdocuments.us/reader034/viewer/2022051312/547947de5806b57b048b4685/html5/thumbnails/29.jpg)
“Seeing Through the Clouds” Ø The immediate ques6on is: How can we best integrate our online & face-‐to-‐face communica.ons?
Ø ADR is now “less a physical event & more a choreography of communica.ons.”
Ø Someday, nearly all ADR will also be ODR!
Ø That someday is sooner than you think!