MEGHA SHARMA

Program Office Management (PMO), ITIL® Foundation Certified

Contact Details: (R) 011-26177190, (M) 9811164366. Email: meghasharma_11048@yahoo.co.in

Summary- A competent professional with over 8+ years of experience in Project and Program Management, Service Excellence Management, Operation’s Management, Quality & Compliance, A keen planner & implementer with track record of developing new methodologies and redesigning of process to save cost and improve services provided to client, Enforce Project Control Office best practices and compliance on transitions. Knowledge of RFP/RFI, calculating EVM (SPI/CPI)

Trainings/ Certifications:

ITIL® Foundation Certificate in IT Service Management. Knowledge of MS Project.

Change Management, Configuration Management, Incident Management.

Orientation on CAPM (Certified Associate in Project Management)

Six Sigma Awareness Training

Orientation on SDLC (Software Development Life Cycle)

Functional Skills/ Attributes:

Proven PMO/Project Analyst or Coordinator experience and knowledge of project management

Expertise in MS Office Tools – Specially Excel and PowerPoint

Communication - good command over written and spoken English

Knowledge of Project Management Methodology

Knowledge of IT Infrastructure/Application concepts and terminology

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Professional Experience- Program Office Management (PMO) August 2009 till date

Assist and advise leaders, managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment

Act as a reference point for PMO queries and information and an advocate for best practices in project management.

Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete.

Provide assistance to maintain and update the project management framework and disciplines necessary to support a PMO.

Develop positive relationships with managers and staff to enable the PMO to provide support including facilitation, tracking and reporting on projects, and training.

Administer & Maintain Project Portal and Project Management Tools e.g. CSCPMO,

PERFORMA, GRM

Assist in managing enterprise level resource allocation, including adjustments based on

emerging business or technical opportunities and challenges.

Create, manage and track project vehicles, including, but not limited to: Project schedules, detailed project plans, Project scope statements, Cost estimates, Resource plans, Risk and issues logs.

Role: Sr. Customer Service Representative in CSC March 2006 till July 2009

Responsibilities: Processing Transactions for Cancellation/Surrender/Loan/ Withdrawals.(Financial Process Swissre).

Qualification:

Pursuing Post Graduation Certificate (PGCM) in Finance from AIMA.

Post Graduation Diploma in Journalism from Bhartiya Vidya Bhawan (2004).

Graduate from University of Delhi (2002).

Higher Secondary from Navyug School CBSE board (1999).

Matriculation from Navyug School CBSE board (1997).

Personal Details:

Date of Birth: 12th January 1982

Passport: G8499188