14.40 - Workshop B3 - HomeFirst & Rapid Response (Caroline ...
Meeting in the Middlemrkto.b2bmarketing.net/rs/085-VAB-435/images/14.40-15.10...Powering the growth...
Transcript of Meeting in the Middlemrkto.b2bmarketing.net/rs/085-VAB-435/images/14.40-15.10...Powering the growth...
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Meeting in the MiddleHow ABM helped Sales better understand Marketers
Fiona GallagherGroup Marketing ManagerLinkedIn Marketing Solutions
Andrew LowreyAccount DirectorLinkedIn Marketing Solutions
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Today’s objectives
1. Share how LinkedIn thinks about ABM - for our customers and ourselves
2. Overview of our ABM Enterprise program
3. Key learnings and tips
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Who are we?
Powering the growth of businesses on our platform
Generate leads, drive website traffic, and build brand awareness
Marketing on LinkedIn helps you engage a community of more than 660M professionals to drive actions that are relevant to your business
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2015: Our ABM journey started
Our Approach
Two-tier approach to enable bespoke plans for Top 5 and “set menu” for Top 45
Accounts that need high touch support to drive significant upside and long term revenue growth opportunity
Large accounts needing support for retention or medium growth
Accounts with potential to become Tier 1
Top 5
Top 45
Top
50 (in
clude
s Top
5)
“Account-Based Marketing is a strategic approach that aligns resources against a set of defined, targeted accounts”
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Multiple, coordinated workstreams
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The Marketing Perspective: Learnings from working with Andrew & Sales
Partnerships Process Promotion
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Partnerships
Partnerships
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Source: LinkedIn ABM Jumpstart Report, Oct 19, Global survey 800+ B2B marketers
ABM partnerships are a marriage -not a prom date
Partnerships
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Sales AgenciesCross-Functional
Partnerships
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Process
Process
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Key initiatives
Digital Campaigns
Sponsored ContentSponsored InMailSales NavigatorElevate
VIP networking events Product Pilots
Best practice/SupportHero Creation
Process
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Promotion
Promotion
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Digital: drinking our own champagne
73%58.42%-3%
-66% 49.18%
37.04%
36.35%
36.35%
33.04%
26.43%
24.37%
22.50%
16.57%
16.57%
8.07%
1.42%
0.00%
-76%
59%
190%
28%
79%
38%
4%
11%
49%
41%
270%
28%
0.00%-50.00%-100.00% 50.00% 100.00%
150.00%
200.00%
250.00%
300.00%
% Marketing DMs reached in Q1FY2019 % Increase in spent in Q2FY2019
99%
0.23%
of ABM accountstargeted in FY19 Q1 had a revenue uplift in FY19Q2
Promotion
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Qualitative: Market like Sales
UK Sales Manager:
“Want to highlight the ABM program and how it helped us align priorities. We decided to invest and participate in client EMEA marketing summit where Mary and Tom spent two days networking with about 150 marketers across the region.
I'd call this out as cross functional strategy very well executed, and as always, great selling skills.”
T1 Account Director:
“The ABM program helped to build in a cadence for reflection on current status. Supported ideation and thinking outside of the box –having marketing and someone involved who isn’t in the accounts every day can help make suggestions that weren’t on the table”
Own your influence
Tier 1 account: new LOBs unlocked from prioritised access to new LinkedIn research secured by Marketing (influenced revenue)
Tier 1 account: growing C-suite relationship through increased engagement opportunities and hero creation (36% a/c growth, increased C-suite advocacy & access)
Promotion
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The Sales Perspective: Learnings from working with Fiona & Marketing
Network Exercise Joint success
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Network
Network
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Understanding our buying committee
Our own research shows how buyer journeys are evolving.
We put this to practice by thinking how we could build activity in our ABM programme to reach people outside of our previous buying group.
Source: LinkedIn EMEA Tech Buyer Journey research 2019
Program and Project Management
Quality Assurance
Human Resources
Media and Communication
Thought leaders
Product Management
External Consultant/Advisor
Sales and Marketing
Business Development
Technology Users
Engineering
Professional Peers
Finance and Operations
IT
0% 5% 10% 15% 20% 25% 30%
Network
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All these functions highlighted communication as key to choosing a partner
Source: LinkedIn EMEA Tech Buyer Journey research 2019
Follow-up: robust feedback was collected and acted upon in a timely manner; peers/colleagues felt their input was used constructively
Planning: a realistic, well-timed plan was put into place and followed
Training: my organization vendor – provided adequate training/education tailored to the needs of different individuals
Vendor Support: received support and was assisted when solution did not meet expectations established during buying process
Communication: My Teams were made aware of the benefits of new solutions and understood howthis new technology would impact our day-to -day
3.35
Management: during roll-out, my organization leveraged internal champions or POCs from C-suite to individual contributors, highlighting quick wins along the way
3.40 3.45 3.50 3.55 3.60 3.65 3.70 3.75
3.72
3.63
3.56
3.55
3.55
3.50
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Exercise
Exercise
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Challenges
Unreliable data on who to target within accounts
42%
43%
41%
40%
Content personalized at scale for your target accounts
Developing the right content for a buyer group
Providing impact on the sales pipeline
ABM Challenges (% Quite + Extremely Challenging)
Exercise
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22
Joint Success
Joint success
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How I think of ABM with our clients and internally• Account Selection
• Tailor the approach using data
• Convert and nurture for long term engagement
ABM FUNNEL
Identify Accounts
Nurture accounts with personalized content
Convert them into clients
Joint success
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The outcome: better results for our clients
94K leads in CRM data
45K leads matched with LinkedIn
12Kleads saw an impression
Avg. Deal Size
LI Influenced Opportunities
Non-LI Influenced Opportunities
Joint success
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1
2
3
In summary
Keep it simple
Help Leadership understand contribution
Speak each other’s language
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Thank You