Meeting Customers' Language Requirements
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Transcript of Meeting Customers' Language Requirements
BundessprachenamtBundessprachenamt
Meeting Customers' Language Requirements
BILC Conference 2006 Budapest, Hungary
Herbert Walinsky,Bundessprachenamt
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Our Customers and their Needs• Variety of customers
– Military– Civilian
• Language levels
– Prerequisites– Goals
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General Goals
• Optimal training
what's needed, when it's needed,for as long as it's needed
• Shortest possible time, minimum expense
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Some Approaches to meeting Customers' Needs
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SLP courses with customer-oriented LSP elements
• mid to high SLP requirement
• low SLP requirement
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Non-SLP LSP courses
• mid to high SLP prerequisite
• 0 or low SLP prerequisite
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The Lockheed P 3 Orion aircraft
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Technicians at work
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Factors Determining Future Requirements -- 2002 vs.
2006
•Student availability
•Specific language needs
•Budgetary restrictions
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Meeting future requirements 2002 vs.
2006
• Centralization • Courses • Teacher training• Materials development • Testing
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Centralization
• Greater flexibility • Common standards
- Hiring policy & procedures- Teacher training - Language instruction- Testing & examiner training
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Courses – and beyond
• Teletutoring pilot project
• "Mini-courses"
• Other
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Students from the UAR improve their German by introducing their home country to visitors from a local school.
Learning by doing
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Teacher Training
Didactics and
Methodology
Instruction&
Facilitation
TELL Technolog
y-EnhancedLanguageLearning
Language Testing
&Examiner Training
Military Working
Language
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General, Non service-specific job-related Military working language
Service or branch-specific working language
Specialized and job-specific
Weapons-systemspecific
Specialized Language Training
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Service and / or branch-
specific
General Language
Specialized and job-specificin authentic
context
General Military Working
Language
e.g. Weapons-system specific
Degrees of specialization
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Materials development for
specialized language
• Military familiarization
• Survival materials
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Mr. Hakim, shown admiring the "Kombi-Campus" CD for level 1.3 in English in the "hand" of the remote-controlled TEODor mine-clearing vehicle, has since completed the interactive survival trainer for Dari.
Interactive learning materials held high!
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The multimedia package for Swahili with CD-ROM and survival phrasebook
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Topic areas in interactive survival programs:
BasicsMaking contact
Daily needs
Finding and
describing places
Emergency
situations
On the road
Checks and
controls
Military matters
This and that
BundessprachenamtBundessprachenamtDari
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Language Testing
• Administration & evaluation: MC tests
• Multi-level oral and written exams
• Comprehensive examination guidelines
• Examiner training seminars
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Some customers don't need specialized
language training.