Meet XO Presentation 2012

Meet XO

Dustin Puccio Enterprise Account Executive

Dustin Puccio

Enterprise Account Executive

12 years telecom experience

7 years with XO

Experience with SMB and Enterprise customers

INTRODUCTION

XO INTRODUCTION

XO NETWORK

CUSTOMER EXPERIENCE

FINANCIALS

THE XO DIFFERENCE – WHY XO

AGENDA

Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4

About XO Communications

• Established in 1996• Headquartered in Herndon, VA• Annual revenues of more than $1.5B• More than 3,200 employees• Serving 85 Major Markets

• Comprehensive portfolio of communications, managed network and IT infrastructure services

• Focus on business, large enterprise and wholesale customers

• Customers include more than 50% of the Fortune 500 Companies

Large Enterprise SMBMid-Market Wholesale

Our Customers


Why We’re Different

The Solutions You Want.We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations.

Delivering Value through a Superior Customer Experience

The Performance You Expect.We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires that is in the places you need us to be.

The Support You Need.With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.


Improving Performance

Managing Increased IT

Complexity

Minimizing IT Infrastructure &

Maintenance Costs

Securing the Enterprise

Scaling the Network for Voice,

Video & Cloud

Reduced Capital Budgets

Helping You Solve Today’s IT ChallengesWith Solutions that Meet Your Key Needs

Solutions Enabling Your BusinessConverged Networks | Unified Communications | SIP Trunking

Wide Area Networks | WAN Optimization | SecurityCloud Computing | Content Delivery Networks


Comprehensive Services Portfolio

Internet connectivity and intelligent networks.

Voice, collaboration and communications.

Cloud computing, hosting and IT services.

Faster application and network performance.

Network security and data protection.

Robust Services with Simple Pricing to Meet Your Key Communications, Networking and IT Infrastructure Needs

Internet Access

Ethernet Services

MPLS IP-VPN

VPLS

Private Line

Wavelength

Colocation

Fixed Wireless Access

VoIP

SIP Trunking

Hosted PBX

Web/Audio Conferencing

Contact Center / IVR

Hosted Exchange

Web Hosting

Managed Servers

Virtual Machines

Storage

Applications Performance Management

WAN Optimization

Content Delivery Networks

Network Security

Data Backup


The XO NetworkSuperior Performance, Reach and Reliability


The XO Network

Extensive Coverage• 85 major metropolitan markets

across United States• 19,000 inter-city route miles• 1 million metro fiber miles• 3,300 on-net buildings• Global service delivery to 50+

countries on 5 continents

Robust Assets• Tier 1 IP network• 6 terabit over our intercity LH

pathways• Powered by Ciena, Cisco, Infinera

and Juniper Networks• 50+ colocation facilities• Fixed wireless spectrum in 80 major

metropolitan markets

One of the Industry’s Largest and Most Advanced IP Networks


Customer ExperienceBecause Service Matters Most


Providing a Total Customer Experience

Designated Points of Contact

Smooth Implementation for Every XO Service

24x7 Customer Care Representatives

Customer Portal and Online Tools to Manage Your Account and Services Easily

A Dedicated Team of Professionals and Resources from End-to-End

XO BusinessCenter

SolutionsEngineer

Local Account Team

ProjectManager

Client ServicesManager

CustomerCare

ServiceDelivery

Billing & AuditManager

YOURCOMPANY


XO Customer Portals

Easy Account Management & Billing• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are automatically deducted

each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master

Administrator)

Mobile Access• Create repair tickets, view ticket status, and make ticket

updates from any web-enabled mobile device

24/7 Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Sign up to receive network outage and proactive maintenance

notifications

Online Service Management• Configure features for your VoIP services

Network Visibility & Statistics• Monitor performance on each Internet access circuit

Online Tools to Manage Your Account Anytime, Anywhere


XO Financials

Revenue

EBITDA

Capex

Cash Balance

Long-Term Debt

$1.53 billion

$189 million

$235 million

$63 million

$60 million

65%

35%

Revenue

Data & IP ServicesLegacy TDM Services

90%

10%

Sales

Data & IP ServicesLegacy TDM Services

All financial data is for FY 2011

Focus on Data & IP Services


Committed to a Superior Customer Experience

The Solutions You Want.

Comprehensive IP communications, managed network and IT infrastructure solutions.

The Support You Need.

Our employees are passionate about providing the best customer experience.

The Performance You Expect.

Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses.

Why XO?


Contact Info

Dustin Puccio

Enterprise Account Executive

Direct: 781-693-3977

Mobile: 617-304-8522

Fax: 781-693-5220

[email protected]

1601 Trapelo Rd.

Suite 397

Waltham, MA 02451

Meet XO Presentation 2012

Documents

Transcript of Meet XO Presentation 2012