MeesevaUser Manual for Property Tax and Water Charges related CDMA services

This document is a user manual for the MeeSeva user, for providing the CDMA related services to

citizens.

This document articulates the following citizen services from the CDMA service offerings

1) Property Tax- New Assessment Request

2) Property Tax- Sub Division Request

3) Property Tax- Exemption Request

4) Property Tax- Vacancy Remission

5) Transfer of Title (Either Seller or Buyer applied only)

6) Transfer of Title (Seller and Buyer both applied)

7) New Water Tap Application

The User can navigate to the CDMA services from the MeeSeva Home Page – as described below

1.Navigation to the CDMA Services from Meeseva Home Page.

-> The Meeseva user should login with his/ her respective login credentials.

-> Upon successfully logging in to the Meeseva portal he will be navigated to the Meeseva home

page wherein he will be able to see all the services provided.

Navigation to the CDMA Services from Meeseva Home Page

> Clicking on CDMA on the Left side Menu – you can see all the CDMA related service offerings.

Of these, this manual only deals with Property Tax and Water Charges services only – which

are highlighted in the menu below.

->The CDMA Services related to Property area

1) Property Tax- New Assessment Request

2) Property Tax- Sub Division Request

3) Property Tax- Exemption Request

4) Property Tax- Vacancy Remission

5) Transfer of Title (Either Seller or Buyer applied only)

6) Transfer of Title (Seller and Buyer both applied)

➢ In the above listed services the 5th

and the 6th

services are one and the same and these two

does not have any change in the application interface or the functionality.

➢ Meeseva user can select either of the two based on the citizen who has approached the

meeseva center i.e. Meeseva user can select 5th

option if it is only the seller alone or buyer

alone has approached them or 6th

option if both the buyer and the seller have approached for

the same.

Services related to Water Charges area (only 1 now)

1. New Water Tap Application

MeeSeva user can choose any of the citizens (availed by the citizen from the above available

options). For every one of the above CDMA Service chosen, there are some common steps

which the user will have to pass through for

a) Selecting the Correct District

b) Selecting the ULB for the service

c) Finalizing the service amount to be collected

Before the system takes the user to the Service specific Screens.

The document will describe the common steps first.

Preliminary/Common Steps to be performed for CDMA Services Initiation

Here Clicking on any of the service request will open up a new window wherein the Meeseva

user has to select the district first which in turn will display the ULBs where the service request

has to be initiated.

->Clicking on the district name will show up ULB names as shown below.

->Here Clicking on the ULB name the meeseva user will be taken to the Service specific screens.

➢ Here in the above screen the applicant particulars have to be entered by the Meeseva

Operator.

➢ The Delivery type – check boxes are for how the Transaction certificate will be delivered

to the Citizen and depending on the choices made (described below) the charges are

shown below.

Following are the inputs regarding the delivery type check box.

Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing within the jurisdiction of the ULB.

Non Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing outside the jurisdiction of the ULB.

Manual: Should check this box when the applicant wishes to receive the transaction

certificate in person approaching the meeseva office.

->Based on the selection of the above options the postal charges will be applicable as below

Local: Rs.37

Non Local: Rs.52

Manual: Nil

Entering the above details should click on the proceed button.

Chapter 1: New Assessment Service Request

Preliminary Steps to be performed for Initiating Sub-Division Service

Request

After Clicking on the Property tax-New Assessment request under the CDMA Services, the user

will be redirected to the below shown screen were he has to select the district from which the

user is operating from, Clicking on the district name will in turn display the ULBs where the

service is required has to be initiated from.

->Clicking on the district name will show up ULB names as shown below.

->Here Clicking on the ULB name the meeseva user will be taken to the New assessment

application as shown in the below screen shots.

Screen shots of the New Assessment Application

The Application particulars are to be filled by the meeseva operator in the fields as shown. The

details captured being more they might span across multiple data entry screens.

Now you have the facility to upload the necessary documents for the transaction as shown below

➢ After entering all the respective mandatory fields should click on the forward button as

shown in the above screen shot.

➢ clicking on the forward button will process the transaction and will navigate to the receipt

screen as shown below (sample only)

Acknowledgement Receipt for CDMA Service Initiation

➢ The above receipt should be printed and the same should be handed over to the citizen.

➢ Here in this receipt Meeseva Application Number and Meeseva Transaction Id are

specified and the same has to be used by the citizen to know the status of the application

in near future.

➢ Once the application is forwarded, it goes to the ULB staff for further processing

➢ But MeeSeva operators can see the application status and provide information to the

citizens if needed.

Chapter 2: Property Tax- Sub-Division Service Request

Preliminary Steps to be performed for Initiating Sub-Division Service

Request

After Clicking on the Property tax-Sub-Division request under the CDMA Services, the user will

be redirected to the below shown screen were he has to select the districtfrom which the user

is operating from, Clicking on the district name will in turn display the ULBs where the service is

required has to be initiated from.

->Clicking on the district name will show up ULB names as shown below.

->Here Clicking on the ULB name the meeseva user will be taken to the Sub-Division Application

Screens

➢ Here in the above screen the applicant particulars have to be entered by the Meeseva

Operator.

➢ The Delivery type – check boxes are for how the Transaction certificate will be delivered

to the Citizen and depending on the choices made (described below) the charges are

shown below.

Following are the inputs regarding the delivery type check box.

Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing within the jurisdiction of the ULB.

Non Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing outside the jurisdiction of the ULB.

Manual: Should check this box when the applicant wishes to receive the transaction

certificate in person approaching the meeseva office.

->Based on the selection of the above options the postal charges will be applicable as below

Local: Rs.37

Non Local: Rs.52

Manual: Nil

->Entering the above details should click on the proceed button.

->Clicking on the proceed button will navigate the user to the Search assessment Screen as shown below

where in the user has to enter the respective assessment number and should click on the search button.

->Entering the assessment number and clicking on the search button, the system will check for the tax

dues associated with the respective assessment number.

-> if the assessment number entered does not have any pending tax dues then the screen will get

navigated to the Sub-Division application as shown in the below screen shot attachments else it will show

up the validation message duly quoting the amount balance that is to be paid.

Screen Shots of the Sub-Division Application

➢ Here in the sub Division/Bifurcation transaction all the details of the assessment will be in edit

mode and the assessment particulars have to be changed accordingly as per the citizen’s

parent property and forward the application

➢ After entering all the respective mandatory fields should click on the forward button as

shown in the above screen shot.

➢ clicking on the forward button will process the transaction and will navigate to the receipt

screen as shown below(Sample Only)

Acknowledgment Receipt for Sub

➢ The above receipt should be printed and the same should be handed over to the

➢ Here in this receipt Meeseva Application Number and Meeseva Transaction Id are

specified and the same has to be used by the citizen to know the status of the application

in near future.

➢ Once the application is forwarded, it goes to the ULB staff for further

➢ MeeSeva operators can see the application status and provide information to the citizens

if needed.

Acknowledgment Receipt for Sub-Division Service Initiation

The above receipt should be printed and the same should be handed over to the

Here in this receipt Meeseva Application Number and Meeseva Transaction Id are

s to be used by the citizen to know the status of the application

Once the application is forwarded, it goes to the ULB staff for further processing

MeeSeva operators can see the application status and provide information to the citizens

The above receipt should be printed and the same should be handed over to the citizen.

Here in this receipt Meeseva Application Number and Meeseva Transaction Id are

s to be used by the citizen to know the status of the application

processing

MeeSeva operators can see the application status and provide information to the citizens

Chapter 3: Property Tax- Exemption Service Request

Preliminary Steps to be performed for Initiating Exemption Service

Request

After Clicking on the Property tax-Exemption request under the CDMA Services, the user will be

redirected to the below shown screen were he has to select the district from which the user is

operating from, Clicking on the district name will in turn display the ULBs where the service is

required has to be initiated from.

->Clicking on the district name will show up ULB names as shown below.

->Here Clicking on the ULB name the meeseva user will be taken to the Tax ExemptionApplication

Screens.

➢ Here in the above screen the applicant particulars have to be entered by the Meeseva

Operator.

➢ The Delivery type – check boxes are for how the Transaction certificate will be delivered

to the Citizen and depending on the choices made (described below) the charges are

shown below.

Following are the inputs regarding the delivery type check box.

Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing within the jurisdiction of the ULB.

Non Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing outside the jurisdiction of the ULB.

Manual: Should check this box when the applicant wishes to receive the transaction

certificate in person approaching the meeseva office.

->Based on the selection of the above options the postal charges will be applicable as below

Local: Rs.37

Non Local: Rs.52

Manual: Nil

->Entering the above details should click on the proceed button.

->Clicking on the proceed button will navigate the user to the Search assessment Screen as shown below

where in the user has to enter the respective assessment number and should click on the search button.

->Entering the assessment number and clicking on the search button, the system will check for the tax

dues associated with the respective assessment number.

->if the assessment number thus entered does not have any pending tax dues then the screen will get

navigated to the Exemption application as shown below in the screen shots else it will show up the

validation message duly quoting the amount balance that is to be paid.

Screen Shots of the Exemption Application

➢ Selecting the appropriate reason from the exemption reason drop down should click on the

forward button as shown in the above attachment.

➢ clicking on the forward button will process the transaction and will navigate to the receipt

screen as shown below(Sample Only)

Acknowledgment Receipt for Exemption Request

➢ The above receipt should be printed and the same should be handed over to the

➢ Here in this receipt Meeseva Application Number and Meeseva Transaction I

specified and the same has to be used by the citizen to know the status of the application

in near future.

➢ Once the application is forwarded, it goes to the ULB staff for further

➢ MeeSeva operators can see the application status and provide

if needed.

Acknowledgment Receipt for Exemption Request

The above receipt should be printed and the same should be handed over to the

Here in this receipt Meeseva Application Number and Meeseva Transaction I

specified and the same has to be used by the citizen to know the status of the application

Once the application is forwarded, it goes to the ULB staff for further processing

MeeSeva operators can see the application status and provide information to the citizens

The above receipt should be printed and the same should be handed over to the citizen.

Here in this receipt Meeseva Application Number and Meeseva Transaction Id are

specified and the same has to be used by the citizen to know the status of the application

processing

information to the citizens

Chapter 4: Property Tax- Vacancy Remission Service Request

Preliminary Steps to be performed for Initiating Exemption Service

Request

After Clicking on the Property tax-Vacancy Remission request under the CDMA Services, the

user will be redirected to the below shown screen were he has to select the district from which

the user is operating from, Clicking on the district name will in turn display the ULBs where the

service is required has to be initiated from.

->Clicking on the district name will show up ULB names as shown below.

->Here Clicking on the ULB name the meeseva user will be taken to the Vacancy Remission

application.

➢ Here in the above screen the applicant particulars have to be entered by the Meeseva

Operator.

➢ The Delivery type – check boxes are for how the Transaction certificate will be delivered

to the Citizen and depending on the choices made (described below) the charges are

shown below.

Following are the inputs regarding the delivery type check box.

Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing within the jurisdiction of the ULB.

Non Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing outside the jurisdiction of the ULB.

Manual: Should check this box when the applicant wishes to receive the transaction

certificate in person approaching the meeseva office.

->Based on the selection of the above options the postal charges will be applicable as below

Local: Rs.37

Non Local: Rs.52

Manual: Nil

Entering the above details should click on the proceed button.

Clicking on the proceed button will navigate the user to the Search assessment Screen as shown below

where in the user has to enter the respective assessment number and should click on the search button.

->Entering the assessment number and clicking on the search button, the system will check for the tax

dues associated with the respective assessment number.

-> if the entered assessment number does not have any pending tax dues then the screen will get

navigated to the Vacancy remission application as shown below in the screen shots else it will show up the

validation message duly quoting the amount balance that is to be paid.

Screenshots of the Vacancy Remission Application

➢ Here in the vacancy remission screen the details of the period should be captured from

the applicant wherein he is claiming that the property will be vacant.

➢ The Vacancy Remission Comments should be recorded so as to facilitate the ULB to know

the reason for the property being left as vacant for the above specified period.

➢ After entering all the respective mandatory fields should click on the forward button as

shown in the above screen shot.

➢ clicking on the forward button will process the transaction and will navigate to the receipt

screen as shown below(Sample Only)

Acknowledgment Receipt for Vacancy Remission

➢ The above receipt should be printed and the same should be handed over to the

➢ Here in this receipt Meeseva Application Number and Meeseva Transaction Id are

specified and the same has to be used by the citizen to know the status of the app

in near future.

➢ Once the application is forwarded, it goes to the ULB staff for further

➢ MeeSeva operators can see the application status and provide information to the citizens

if needed.

Acknowledgment Receipt for Vacancy Remission Request

The above receipt should be printed and the same should be handed over to the

Here in this receipt Meeseva Application Number and Meeseva Transaction Id are

specified and the same has to be used by the citizen to know the status of the app

Once the application is forwarded, it goes to the ULB staff for further processing

MeeSeva operators can see the application status and provide information to the citizens

The above receipt should be printed and the same should be handed over to the citizen.

Here in this receipt Meeseva Application Number and Meeseva Transaction Id are

specified and the same has to be used by the citizen to know the status of the application

processing

MeeSeva operators can see the application status and provide information to the citizens

Chapter 5: Property Title Transfer Service Request

Imp Note: This below explanation regarding the title transfer service request is one and the same for the

following two services listed under the CDMA service offerings

1. Title Transfer (Either seller or buyer applied)

2. Title Transfer (Both the seller and the buyer applied)

Preliminary Steps to be performed for Initiating Title Transfer Request

After Clicking on the Title Transfer request under the CDMA Services, the user will be

redirected to the below shown screen were he has to select the district from which the user is

operating from, Clicking on the district name will in turn display the ULBs where the service is

required has to be initiated from.

->Clicking on the district name will show up ULB names as shown below.

->Here Clicking on the ULB name the user will be taken to the Title Transfer Application Screen.

➢ Here in the above screen the applicant particulars have to be entered by the Meeseva

Operator.

➢ The Delivery type – check boxes are for how the Transaction certificate will be delivered

to the Citizen and depending on the choices made (described below) the charges are

shown below.

Following are the inputs regarding the delivery type check box.

Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing within the jurisdiction of the ULB.

Non Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing outside the jurisdiction of the ULB.

Manual: Should check this box when the applicant wishes to receive the transaction

certificate in person approaching the meeseva office.

->Based on the selection of the above options the postal charges will be applicable as below

Local: Rs.37

Non Local: Rs.52

Manual: Nil

Entering the above details should click on the proceed button.

Clicking on the proceed button will navigate the user to the Search assessment Screen as shown below

where in the user has to enter the respective assessment number and should click on the search button.

->Entering the assessment number and clicking on the search button, the system will check for the tax

dues associated with the respective assessment number .

->if the Entered assessment number does not have any pending tax dues then the screen will get

navigated to the Title transfer application else it will show up the validation message duly quoting the

amount balance that is to be paid.

Screen Shots of the Title Transfer Application

Imp Note

Registration Already Done- This checkbox should be selected when the applicant has already registered

the property on the claimant name and does have the registration document copies with him.

Registration not done, Full Transfer-This checkbox should be selected when the applicant has not yet

registered his property on the claimant name in the registration department.

Selecting the above options will navigate the screen to the Title transfer application in the ERP where the

operator has to fill all the respective details and forward the same.

->Here under the document enclosed details header column the documents have to be uploaded

mandatorily without which the application will not be forwarded to the ULB staff.

Chapter 6: New Water Tap Application

Preliminary Steps to be performed for Initiating Title Transfer Request

After Clicking on the New water tap connection request under the CDMA Services, the user will

be redirected to the below shown screen were he has to select the district from which the user

is operating from, Clicking on the district name will in turn display the ULBs where the service is

required has to be initiated from.

->Clicking on the district name will show up ULB names as shown below.

->Here Clicking on the ULB name the user will be taken to the New Water Tap Application

Screens.

➢ Here in the above screen the applicant particulars have to be entered by the Meeseva

Operator.

➢ The Delivery type – check boxes are for how the Transaction certificate will be delivered

to the Citizen and depending on the choices made (described below) the charges are

shown below.

Following are the inputs regarding the delivery type check box.

Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing within the jurisdiction of the ULB.

Non Local: Should check this box when the applicant wishes to receive the transaction

certificate over post residing outside the jurisdiction of the ULB.

Manual: Should check this box when the applicant wishes to receive the transaction

certificate in person approaching the meeseva office.

->Based on the selection of the above options the postal charges will be applicable as below

Local: Rs.37

Non Local: Rs.52

Manual: Nil

->Entering the above details should click on the proceed button.

Imp Note

->For applying for the new water tap connection user needs to make sure her following two aspects

1. The respective assessment number does not have any pending Property tax dues.

2. Should not be associated with any consumer number present in the system.

->Clicking on the proceed button will navigate the user to the New water tap connection where in the user

has to enter the respective assessment number and should click on the search button shown beside the

assessment number text field.

->Entering the assessment number and clicking on the search button, the system will check for tax dues as

in the same case for property tax and will also check for the consumer number connections if associated

any with this assessment number.

->If the entered assessment number does not have any pending tax dues and the active consumer

numbers associated then the assessment number details will be auto filled as shown in the below

attachment.

->You can clearly see that the assessment number details/particulars have been shown up in read only

mode.

->Should fill all the other relevant details duly enquiring with the citizen and select the appropriate options

in the drop downs.

->After all the mandatory fields are selected then the user should click on the forward button, clicking on

this will check for the fields selected and will forward the same to the ULB staff for further processing.

Knowing the Status/Downloading the Certificate of the Application.

➢ The Citizen can approach the meeseva operator and can know the status of the

application duly quoting his Meeseva application number or Meeseva transaction Id.

➢ Clicking on the View Transactions tab will redirect the screen to the application search

screen wherein the Meeseva operator has to give the search criteria to search for the

same.

➢ Here in this screen the search criteria details should be given and should click on the view

transaction button. ➢ Clicking on the View transaction will search for the relevant records matching the search

criteria and show up the results accordingly as shown below.

➢ From here the status of the application can be know clicking on the View Status hyperlink

➢ Once the final approval if done and the digital signature is done by the commissioner of

the ULB the same document can be downloaded by clicking on the Download Documents

Hyperlink.