MedNet Enhanced Mobile App Features and Guide – March 2020

Mobile App Features

Key functions available to a member for information on the policy, policy activity, provider search and claim

submission.

Getting Started - Registration

Registration made simple in 3 easy steps: Unique ID (MedNet card or Emirates ID) and DOB with mobile number

verification and e-mail capture.

My Overview

My Overview

Access to view claims of principal

member.

Access to view claims of

dependents.

Access to Claims Paid, Pending

or Rejected

Find a Provider – Quick Search

Quick Search:

For a specific provider type –

hospitals, pharmacies and

clinics.

Quick Search by current member

location. Current Location to

nearby facilities within 10 kms.

range.

Advanced Search:

Search by specialty type.

Search by provider name.

Search by provider city, area.

Features include results of

queried providers on the map, in

a list and detailed provider

information.

Find a Provider – Advanced Search

My Policy

View Policy Information

High level information is displayed on

this page:

• Policy number (multiple policies

can be selected)

• Policy type (individual or group)

• Members – can be expanded to

identify dependents.

• Policy dates

My Policy – Details for a chosen member

Member Details Page

Member can expand to view detail

member information in three Sections:

• Policy details

• Coverage & Limits

• Personal details

My Policy – Member Details - E-card Availability

E-cards

Member can download the e-card with

the following information:

• Member Name

• Card Number

• Member ID (DHA)

• Emirated ID

My Policy - Policy Details

Member Details Page

(Policy Details section)

Member can view details on:

• Coverage name with Network

• Hospitalization class

• Policy coverage dates

My Policy – Coverage & Limits

Member Details Page

(Coverage & Limits section)

Member can view the Annual Limit as

• Limit Amount

My Policy – Coverage and Limits

Member Details Page

(Coverage & Limits section)

Coverage & Limits can be viewed

• Aggregate limits per service

category can be viewed.

• Each aggregate limit displays:

Coverage description

Coverage criteria

Limit Amount

My Policy – Personal Details

Member Details Page

(Personal Details section)

Personal Details page provides a

view of the member information:

The Edit option of the top of the page

allows the member to edit specific

personal details as Mobile number and

E-mail.

My Claims

My Claims

Claims of logged members can be

viewed. As an extension principal

members can select to view dependent

claims.

High level information is displayed:

• Provider Name

• Member Name

• Policy Number

• Invoice Number

• Claims Date and Amount

• Claims Status as

• Claim filters to view particular status.

My Claims – Claims Details

My Claims – Claim Details

Upon choosing a specific claim, details of selected

claim is displayed:

• Claims Status

• Claim Number

• Member

• Policy

• Claim Date

• Provider

• Hospitalized (Yes or No)

• Claimed Amount

• Payable Amount

• Paid To

• Claim Documents

• Link to claim communication

Submit a reimbursement Claim

Submit A Claim

A link is provided for communication on

additional required documents

between user and the claims team

through the communications page.

A confirmation message is displayed

as a pop up if all required fields are

filled and submitted.

For any connectivity issues at the

back-end in the claims team a

message is displayed to user that

claim has been submitted by e-mail.

For any issues on the Mobile App that

hinders submission a message is

displayed to user that claim has been

submitted, directing user to try later.

Submit a reimbursement Claim – Bank Details

Submit A Claim – Bank Details

High Level Information displayed:

• Way of Payment

• Bank Location (UAE or

International)

• Bank Name (list of affiliated banks

provided)

• Bank country

• Bank Branch

• Bank City

• Payment currency

• IBAN (UAE Bank)

• Account number

• SWIFT code

• Account Holder Name

My Authorizations/Pre-Approvals

My authorizations

Authorizations of logged members can be

viewed. As an extension principal members

can select to view dependent authorizations.

High level information is displayed:

• Provider Name

• Member Name

• Policy Number

• Authorization Number

• Authorization Date

• Authorization Status defined as

• Authorization filters to view particular

status of authorizations.

My Authorizations/Pre-Approvals

My Authorizations

Information can be Filtered:

• By Status

• By Time Span

• By Policy in case of multiply policies.

Contact Us

Contact details provided include:

• Name and address of the

company

• Contact number

• E-mail contact

• The user is able to initiate a call

by clicking on the call icon.

• The user is able to initiate an e-

mail by clicking on the e-mail icon.

Settings

Settings

• Member language

preferences can be chosen

from the available language

options

• Member can change the

password at any given time

independently.

• Member notification is an

optional setting.

Our promise!

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