Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the...
-
Upload
betty-banks -
Category
Documents
-
view
214 -
download
2
Transcript of Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the...
![Page 1: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/1.jpg)
Mediation SkillsNathaniel D. Danjibo, Ph.D
![Page 2: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/2.jpg)
The 3 Ps of Mediation
1. People (People are at the centre of any mediation process);
2. Process (The process of mediation determines the outcome; a good process leads to a good outcome and a bad process leads to a bad outcome)
3. Problem (There has to be a problem before mediation takes place).
![Page 3: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/3.jpg)
Qualities of a Good Mediator
PatienceSharp probing skillsAttentivenessIntegrityImpartialityEmpathyTolerance of high emotions
![Page 4: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/4.jpg)
ImaginativeAbility to directAbility to ConfrontHigh credibilityLow need for recognition
![Page 5: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/5.jpg)
Mediation Skills
Building good rapport with disputantsActive listeningAnalytical problem-solving skills (ability to
decipher and separate problem issues)The use of clear and simple languageSensitivity to strong held valuesAbility to deal with complex materials
![Page 6: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/6.jpg)
Perseverance and persistenceAbility to maintain neutralitySensitivity to power imbalance
![Page 7: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/7.jpg)
Specific Skills in Mediation
• Earn and develop trust to maintain acceptability.
• To convert parties’ positions into needs and interests.
• Screen out those issues that can not be mediated.
![Page 8: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/8.jpg)
• Invent creative options.• Identify principles and criteria that will guide
their decision making.• Assess their non settlement alternatives.• Make their own informed choices.• Assess whether their agreement can be
implemented.
![Page 9: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/9.jpg)
The Role of Knowledge in Mediation
• Familiarity with existing standards of practice covering the dispute resolution process and commonly encountered ethical dilemmas.
• Knowledge of the range of available dispute resolution processes, so that, where appropriate, cases can be referred to a more suitable process this includes the Staff Grievance Procedure.
• Knowledge of the institutional policies including Bullying and Harassment Policy.
• Knowledge of the institutional context in which the dispute arose and can be settled.
![Page 10: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/10.jpg)
• Knowledge of the process that will be used to resolve the dispute if no agreement is reached.
• Where parties’ legal rights and remedies are involved, awareness of the legal standards that would be applicable if the case were taken to a court or other legal forum.
• Adherence to ethical standards.
![Page 11: Mediation Skills Nathaniel D. Danjibo, Ph.D. The 3 Ps of Mediation 1.People (People are at the centre of any mediation process); 2.Process (The process.](https://reader036.fdocuments.us/reader036/viewer/2022083008/56649f225503460f94c3a669/html5/thumbnails/11.jpg)
•Than you!