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Media &Content: In Strictest Confidence. BT Operate © British Telecommunications plc 2 Agenda...
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Transcript of Media &Content: In Strictest Confidence. BT Operate © British Telecommunications plc 2 Agenda...
Media &Content:
In Strictest Confidence
BT Operate
© British Telecommunications plc2
Agenda
1. Introductions
2. Performance to date
3. Growth Plans
4. New Product Launch
5. CAREagile Results for Media
6. Actions for CARE Improvement
7. Review of IMC Rota
8. Questions
In Strictest Confidence
BT Operate
© British Telecommunications plc3
Growth Plans
Currently circa 210 FTE
Significant growth in order of 30 more posts
Increase in FTE to support new products
– Wholesale Content Connect (WCC)– iPlayer (600k users, growth rapid)– Cardinal– YouView– Linear TV
BT Operate
© British Telecommunications plc44
591k customers have service at 17th June (subject to
activation).
iPlayer............it’s real!
• Content streamed from WCC assured
• Rollout synchronised with WCC assured
• BBC will develop the iplayerapplication, BT will host on our Vision infrastructure
• Light touch integration, minimal BT development
iPlayer
WCC Peak Concurrent streaming last week 2.3 Gbps (previous week 1.669
Gbps)
WCC Total Content shipped for last week 48.4 TB (previous
week 37.64 TB)
Total Number of iPlayer plays 228,625 last week (previous
week 184,657 plays)
91K WCC Unique users accessing the WCC CDN in
May
iPlayer daily plays reaching 45k (c20k unique users)
488k customers have activated the service
BT Operate
© British Telecommunications plc55
iPlayer Daily Usage
• iPlayer daily plays reaching 45k (c20k unique users)
BT Operate
© British Telecommunications plc6
People Trends : Sickness / StressIncreased productivity must not come at the expense of spoiling our sickness trends
SM and SI trend 2010/11 % Calendar Days Lost Service Management (mth/YTD)
Breakdown view of M&C population:
BT Operate
© British Telecommunications plc7
People Trends – Care Agile Q1
Headlines:
•
Headlines:
• increase in EEI at Q1 to 3.62 (from 3.35 in Q4)• Increase in PCI at Q1 to 3.77 (from 3.61)• Bulling and Harassment on downwards trend from Q4 30% to Q1 19% but still more to do
BT Operate
© British Telecommunications plc8
Review of IMC Rota
• Creating 12-15 New posts
• Significant reduction in overtime
• Compliance with Working Time Directive
• Promoting growth & efficiency
Any Questions?