Measuring Value: A Survey for Assessing Our Impact
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Measuring Value:A Survey for Assessing Our Impact
Victoria H. Goode, MLISWelch Medical LibraryClinical Informationist
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About the Survey
• Purpose: – To better understand the effect of information and
informationist services on clinical and research decisions.– To understand the value of selected library services.
• Population:– Faculty, fellows, housestaff & residents in the Johns
Hopkins schools of medicine, nursing and public health.• Dates: – First two weeks in November 2011
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About the Survey• Used the Critical Incident Technique• Consisted of 22 questions and a rating scale of 12
items. • Distributed via email and an intranet site.• Coincided with other campus wide events/campaigns,
and this may have limited participation. • Partners: Johns Hopkins Marketing and
Communications and the Johns Hopkins Biostatistics Center.
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Response Rate• Response rate: 10.8%
– (809 completed surveys out of a possible 7,490)
72%
27%
1%
SchoolSOM SPH SON
58%29%
13%
StatusFacultyFellowsHousestaff/residents
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Information Needs
75%
13%
10%
2%
N=765
ResearchEducationPatient CareManagement & Other
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Benefits to Research
Textbook
Conference output
Citation impact
Grant proposals
Publication output
11%
17%
33%
36%
63%
Top Reported BenefitsN=552
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Patient Care
Handled the situation differently
Choice of drugs
Choice of test
Choice of other treatments
Diagnosis
Advice given to patient or family
11%
30%
31%
39%
42%
47%
Top Reported Positive ChangesN=74
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Patient Care
Adverse drug reaction or interaction
Medication error
Additional tests or procedures
Misdiagnosis
17%
30%
32%
45%
Top Reported Avoided Events N=47
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The Value of Library Services
Top Valued Services Scale
Making a wide range of journal articles, books and databases available at your computer
9.3
Bringing together all needed information sources to one online location 8.7
Analyzing the results of a search and selecting most relevant articles 7.9
Identify an applicable information source to find what you need 7.7
Training to improve your searches 7.4
Library services were rated on a ten-point scale, with "1" meaning not valuable and "10" meaning very valuable
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The Value of Informationist Services
Reducing workload burden
Providing added thoroughness
Helping to find additional information
Saving time
Providing expertise in available databases
Providing expertise in finding information
40%
59%
60%
70%
70%
73%
Top Reported BenefitsN=405
55% used the services of an informationist either recently or in the past. 91% of people who used informationist services would recommend it to others
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Comments• Many of the improvements we made following
this survey came from the comments we received in open-ended questions.
• A question regarding barriers to finding information provided important examples of access problems.
• The informationist program received almost all positive results, but many people also commented on not knowing it existed.
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What Improvements Were Made as a Result of This
Survey?
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Access
• A large number of patrons access our resources from off-campus, so improving remote access to resources is vital.
• A more streamlined access issue reporting structure was put in place so that problems can be resolved faster and tracked over time to see trends.
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Library Service Development
• Based on comments, there is a high need for information on data/statistics. – Review and further develop library services in
support of data. • We will continue to seek user input on new
library services and resources.• Additionally, we will conduct periodic user
reviews of key services.
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Marketing and Communication
• We need to improve communication broadly with the community.
• New methods of communication include manning information tables throughout the campus and a monthly podcast.
• New and under-used resources are highlighted on the Welch homepage.
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New Informationist Collaborations• Evidence-based Medicine Rounds were
implemented in August 2012 with the Junior Assistant Residents (JARs) in Internal Medicine.
• We improved our information resource pages and added new information portals, like the Bioinformatics portal.
• ICU pilot project to determine how providers answer questions that arise on an Intensive Care Unit.
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Models for the Survey • Grefsheim, S. F., Whitmore, S. C., Rapp, B. A., Rankin, J. A., Robison, R. R., & Canto, C.
C. (2010). The informationist: Building evidence for an emerging health profession. Journal of the Medical Library Association, 98(2), 147-156.
• Grefsheim, S. F., & Rankin, J. A. (2007). Information needs and information seeking in a biomedical research setting: A study of scientists and science administrators. Journal of the Medical Library Association, 95(4), 426-434.
• Marshall, JG (Primary Investigator). Value of Library and Information Services in Patient Care Study. A partnership of the National Network of Libraries of Medicine, Middle Atlantic Region and the University of North Carolina at Chapel Hill. http://nnlm.gov/mar/about/value.html
• Association of College and Research Libraries. Value of Academic Libraries: A Comprehensive Research Review and Report. Researched by Megan Oakleaf. Chicago: Association of College and Research Libraries, 2010 www.acrl.org/value
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Thank youWelch Library Value Survey Team Contact Information:
Jaime BlanckChangxin (Jack) ChenVictoria GoodeNancy RodererLori RosmanStella SealSue WoodsonRob Wright
Victoria GoodeWelch Medical Library