If you can’t measure SharePoint, you can’t improve SharePoint

Christian Buckley, AxcelerPaul Lawbaugh, Webtrends

About ChristianChristian Buckley, Director of Product Evangelism at Axceler

• Microsoft MVP for SharePoint Server

• Prior to Axceler, worked for Microsoft, part of the Microsoft Managed Services team (now Office365-Dedicated) and worked as a consultant in the areas of software, supply chain, grid technology, and collaboration

• Co-founded and sold a software company to Rational Software. At E2open, helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), onboarding numerous high-tech manufacturing companies, including Hitachi, Matsushita, Cisco, and Seagate

• Co-authored ‘Microsoft SharePoint 2010: Creating and Implementing Real-World Projects’ link (MS Press, March 2012) and 3 books on software configuration management.

• Twitter: @buckleyplanet Blog: buckleyplanet.com Email: cbuck@axceler.com

About Axceler

Improving Collaboration since 2007Mission: To enable enterprises to simplify, optimize, and secure their collaborative platforms

– Delivered award-winning administration and migration software since 1994, for SharePoint since 2007

– Over 2,000 global customers

Dramatically improve the management of SharePoint

– Innovative products that improve security, scalability, reliability, “deployability”

– Making IT more effective and efficient and lower the total cost of ownership

Focus on solving specific SharePoint problems (Administration & Migration)

– Coach enterprises on SharePoint best practices– Give administrators the most innovative tools available– Anticipate customers’ needs– Deliver best of breed offerings– Stay in lock step with SharePoint development and market trends

About PaulPaul Lawbaugh, Sr. Program Manager, Engineering

• 14 Years at Webtrends - Pro Services, Product Management and Engineering

• Partners/Integrations: Designed SharePoint, SAP solutions, Action Center & Email Integrations

• Mobile: Designed Webtrends Mobile SDKs and Hybrid SDKs

• APIs: Designed Webtrends RESTful APIs

Twitter : @portland_friend

Email : paul.lawbaugh@webtrends.com

Problems with Enterprise Collaboration

• Adoption• Business process alignment• ROI

Adoption + Alignment + ROI = Productivity

Why focus on Productivity?

• To simplify the interface into SharePoint

• To better align end user activities with the needs of the business

• To better streamline business processes

• To get more out of SharePoint

The result?

• Faster employee on-boarding and training

• More business output

• More usage of the platform

• Faster realization of the financial investments you’ve made in SharePoint

Why are We Here Today

Productivity Improvements in

SharePoint 2013

My Tasks

Content Aggregation

Activity Feeds

Personalized Data

Improved Sharing

Why are We Here Today

Measuring Productivity• SharePoint reporting is broad, with available data spread across

site, site collection, and farm-level roles and requirements.

• For Administrators, timely and accurate reporting can help maintain governance rules and compliance policies, and to help monitor productivity and scalability of the platform.

Reporting Areas

SharePoint administration reporting can be separated into 5 categories:

Permissions• Troubleshooting why users cannot see the content they should• Reporting for different types of compliance• Auditing who has access to sensitive content

Usage/Activity• Finding what content is, or is not, being used• Planning for future growth• Understanding hardware requirements

Storage• Monitoring growth for performance reasons• Understanding hardware requirements • Reorganizing taxonomy based on Storage needs

Audit• Needing to show who accessed what and when, to adhere to internal or external compliance requirements

Performance• Monitoring page load times to uncover problems • Planning for increased usage

Permissions• Permissions reporting is critical to your business for a number

of reasons, such as – Auditing– Maintaining accurate user access records– Troubleshooting functionality problems that most commonly stem from end users

trying to perform a task without having the correct permissions.

• Missing from SharePoint is the ability to perform centralized management and reporting of all permissions

• Gathering the data you need is time consuming, as it is mostly available only at the site level, which makes real-time reporting impossible.

• While functionality in SP2010 has been greatly improved, unfortunately the reporting is still not very robust. Administrators need farm-wide visibility.

Usage / Activity

• Usage and activity reporting is a key tracking mechanism for capacity planning, disaster recovery planning, and to help the Administrator better prioritize and manage their environment on a day-to-day basis.

• Activity reports are a great resource for monitoring and measuring user adoption, ensuring the business is getting the most out of their investment.

• Most SharePoint data is at thesite level, and is not aggregated.

Storage• Analyzing storage is extremely important for capacity planning,

and for understanding the growth and performance requirements of each team within your organization.

• The best practice of monitoring and setting limits on the size of SharePoint sites should be an important part of your governance policies.

• The next step to setting these governance policies is tracking usage and ensuring end users have the storage they require to meet their business needs.

Audits

• Audit reporting has become an essential area of focus for many SharePoint administrators as the platform becomes more widely adopted and business critical.

• As part of this expansion, there is the need for stronger governance, which is maintained through both technology and procedural best practices.

• As SharePoint grows within an organization, and as more secure content is housed in SharePoint, auditing can provide administrators with the tools needed to manage the major events and changes happening inside of the environment.

Performance• Most SharePoint performance reporting comes from outside of the

platform, either through customer scripts and reporting against the farm, or through third-party monitoring and performance tools.

• Most performance reporting is owned by operations, not the SharePoint Administrator / End User community, however Microsoft and members of the SharePoint partner ecosystem are constantly adding toolkits and solutions to help with this gap.

• Central Administration now has a whole section for monitoring, which includes Health Analyzer, timer jobs, and detailed reporting.

Measuring Productivity is Hard

• Everyone focuses on how to help the customer.• But at the end of the day, if you don't understand what

the customers wants/needs (and capture the right data to measure their satisfaction) you will not be successful.

• It’s the same for your end users.

• The lesson? – Understand what they want and need– Track the metrics, and – Continually optimize the system (thank you Mr. Deming)

Why are We Here Today

(awkward transition slide)

Why are We Here Today

• Organizations with high levels of employee engagement outperform the

earnings of peers by 57%

Source: Gartner Research, Reach Peak Performance Through Employee Engagement, Otter 2012

Webtrends for SharePoint• A Microsoft Preferred Solution:

» Analytics, Segmentation, Testing & Optimization

» Quick time to value» Compatible with any SharePoint initiative» Extensibility beyond SharePoint» Developed by Webtrends in cooperation

with Microsoft for optimum interoperability

"Webtrends has built an integrated analytics and optimization solution for our growing SharePoint community to help our customers get the most from SharePoint 2010,“

"Many SharePoint customers worldwide are Webtrends customers. We expect that this alliance will help drive business results for SharePoint 2010 customers across the globe.”

Jared SpataroWW Director of SharePoint

Product Marketing, Microsoft#WTsharepoint

Multi-Channel Measurement in Webtrends

Webtrends for SharePoint Activation

#WTsharepoint

SharePoint Intranet Reporting• Standard Insights– Pages

– Visits & Sessions

– Content

– Onsite search

• SharePoint-specific Insights

– Web Parts

– Breadcrumbs

– User Reporting

– Onsite Search

– Document Actions

– Announcements & Promos

• Extensible to Social Actions

What’s New in v3• Heatmaps• Support for Community Sites• Enhanced Support Office 365• List Tracking

– Reply to List Item– View List Item– Edit List Item– New List Item

• More Details on Users:– Department– Title– Office– Manager– Domain– Location

Thank you!

Contact Us Christian Buckley

cbuck@axceler.com+1 425-246-2823@buckleyPLANETwww.buckleyPLANET.com and http://info.axceler.com

Paul Lawbaughpaul.lawbaugh@webtrends.com

@portland_friend

www.webtrends.com