MEASURES IMPLEMENTED TO ENSURE SAFETY OF

SAPS MEMBERS AND ADDRESS UNNATURAL

DEATHS

FOLLOW-UP BRIEFING TO THE PORTFOLIO COMMITTEE ON POLICE

9 SEPTEMBER 2015

2

Content

• Responsibilities of 10111 centres

• Status and reach of 10111 centres

• Medium and high risk response capacity

• TMS deliverables iro 10111 centres and operational support

– Application Software

– Radio Communications

– Radio Based Panic Feature on digital radio

– Body Camera Considerations

– Network Infrastructure

3

RESPONSIBILITIES OF

THE 10111 CENTRES

• Receiving and Dispatching complaints

• Recording all complaints attended on the GEMC3 / MDS / CAS system e.g.

date and time reported, transmitted and attended as well as result of

complaint and CAS number, where applicable.

• Render a 24 hour professional emergency service by receiving and

processing complaints through the 10111 emergency number

• Provide assistance to all SAPS Units and Police Stations by activating the

relevant Units e.g. Detectives, Air Wing, Special Task Force, Explosives

Unit and other Emergency Services to attend to high risk emergency

situations.

• Provide advice and assistance to the community on police service related

matters.

4

RESPONSIBILITIES OF

THE 10111 CENTRES

• Serving as an early warning centre during major incidents or disasters by

alerting and activating all the various role players and co-ordinating

activities

• Receive and process radio enquiries from response vehicles.

• Complaints are prioritised as follows:

o Alpha – Complaint in progress and all serious crime requiring immediate

police action;

o Bravo – Crime already occurred with no immediate threat to life or

property;

o Charlie – Less serious crimes e.g. drunkenness and loitering.

5

RESPONSIBILITY TOWARDS MEMBERS: IMPORTANT INFORMATION TO BE OBTAINED FROM THE COMPLAINANT CONTACTING THE 10111 CALL CENTRE OR POLICE STATION

• The personal data of the complainant/caller, such as their name, address

and most importantly, their contact details, preferably a cell phone number

• Obtain a general idea of the situation to which a response is required, if

possible

• The number of suspects involved

• Are the suspects armed, and how many firearms

• The type of weapons the suspects have in their possession

• The position or whereabouts of the suspects

• A description of the suspects to enable identification

• Whether the suspects are on foot or in a vehicle to determine possible

escape response

• The number of persons injured or killed

• A detailed description of the vehicles involved, such as make, model, colour

and registration number of the vehicle/s the suspects are using.

RESPONSIBILITIES OF THE 10111 CALL CENTRES

6

RESPONSIBILITY TOWARDS MEMBERS: SUPPORT TO BE RENDERED TO THE FIRST RESPONDERS (RESPONSE VEHICLES) ATTENDING TO COMPLAINTS

• Give a detailed description and details of the complaint

• Determine the type of complaint and prioritise response accordingly (alpha, bravo or charlie)

• Advise members to approach the crime scene with caution, especially if information is

available that a large number of heavily armed suspects is involved

• Describe the situation and if additional backup is required, arrange for immediate backup

• Provide the contact details of the complainant for additional information, if required

• Give a description and information, if the suspects are still at the scene

• Give detailed information if the suspects are armed or heavily armed

• Indicate whether any victims were killed or injured and the nature of the injuries (shot,

stabbed or assaulted)

• Post a lookout for the suspects or vehicles (give a detailed description), if the suspects have

fled the scene

• Advise to guard against an ambush

• Request the estimated time of arrival at the scene

• Establish whether the members are standing off at the crime scene. If there is no response,

follow it up.

RESPONSIBILITIES OF THE 10111 CALL CENTRES

7

Entry Points of Complaints

• 10111 Emergency number contacted within a Policing Area:

o Linked to a 10111 Call Centre - trigger (ring) automatically at the 10111 Call

Centre; or

o NOT linked to a 10111 Call Centre - trigger (ring) at the nearest Police Station.

• Number of Police Station contacted (linked to a 10111 Call Centre – complaint will be

captured on CAS by the Police Station and transferred to the 10111 Call Centre for

dispatching to response vehicles (Police Stations and Flying Squad vehicles) and

finalised.

• Number of Police Station contacted (NOT linked to a 10111 Call Centre – complaint

will be captured on CAS by the Police Station and dispatched to response vehicles of

the Police Station and finalised.

• A total of 411 of 1138 Police Stations are linked to 10111 Call Centres via the Mobile

Data System (MDS) that provide a interface between the CAS and Global Emergency

Management, Command and Control Centre (GEMC3) utilised at the 10111 Call

Centre. Data captured on the CAS will thus be visible on the GEMC3 and visa versa.

• Radio communication between the 10111 Call Centre and Police Station is required

by means of radio towers (high-sites) to enable a 10111 Call centre to communicate

with response vehicles attending to complaints

PROCESSING OF COMPLAINTS

8

Process Flow - Policing Area Linked to a 10111 Call Centre

Complainant contact the 10111 Emergency number directly within linked policing area

• The call taker at the 10111 Call Centre receives, analyses, prioritises and captures the complaint on GEMC3.

• The complainant is provided with a system generated Incident Register (IR) number.

• The call taker transfers the complaint to a dispatcher electronically.

• The dispatcher transmits the complaint to a response vehicle, booked on air at the Centre on commencement of shift via radio and monitor the complaint on the GEMC3.

• Complaint is attended by the response vehicle and provides the dispatcher with the stand-off time and result of the complaint.

• The dispatcher updates the complaint on the system with the following results:

o Positive (P) – crime occurred

o Negative (N) – no trace of crime, suspects or complainant, false call or address

o No Prosecution (G) – positive complaint/complainant do not wish to open a case

o Accident (B) – no case registered/accident report completed

• If the result is “Positive” the CAS number must be linked on the system with the IR number to finalise the complaint.

PROCESSING OF COMPLAINTS

9

Process Flow - Police Stations Linked to a 10111 Call Centre

Complainant contact the Police Station (linked to a 10111 Call Centre) directly, NOT the

10111 Emergency number.

• The member at the Client Service Centre at the Police Station receives, analyses,

prioritises (Alpha, Bravo and Charlie) and captures the complaint on CAS.

• The complainant is provided with a system generated Incident Register (IR) number.

• The member transfers the complaint via CAS to the dispatcher at the 10111 Call Centre

electronically which will appear on the GEMC3 system.

• The member at the CSC enter the complaint in the Occurrence Book with reference to

the IR number in accordance with SO 303.

• The dispatcher transmits the complaint to a response vehicle (Flying Squad Unit or Police

Station, booked on air) via radio and monitor the complaint on the GEMC3.

• Complaint is attended by the response vehicle and provides the dispatcher with the

stand-off time and result (P, N, G, B) of the complaint whereafter the complaint is updated

on the CAS.

• If the result is “Positive” the CAS number must be linked on the system with the IR

number to finalise the complaint.

PROCESSING OF COMPLAINTS

10

Process Flow - Policing Areas / Stations NOT Serviced by a 10111 Call Centre

Complainant contact the 10111 Emergency Number or Police Station (NOT linked

to a 10111 Call Centre) – 10111 Emergency number diverted to nearest Police

Station.

• The member at the Client Service Centre at the Police Station fulfils the duty of the

call taker and the dispatcher.

• The complaint is captured on the CAS.

• The complainant is provided with a system generated Incident Register (IR) number.

• The member transmits the complaint to a response vehicle from the Police Station

via radio.

• The member enter the complaint in the Occurrence Book with reference to the IR

number in accordance with SO 303.

• Complaint is attended by the response vehicle and provides the member with the

stand-off time and result (P, N, G, B) of the complaint where after the complaint is

updated on the system.

• If the complaint is “Positive” the CAS number must be linked to the IR number to

finalise the complaint.

PROCESSING OF COMPLAINTS

11

Established 10111 Call Centres - Overview

ESTABLISHED 10111 CALL CENTRES

PROVINCE TOTAL 10111 CALL CENTRES

TOTAL POLICE STATIONS

PER PROVINCE

NR OF POLICE STATION AREAS SERVED BY

10111 CALL CENTRES

Eastern Cape 5 196 79

Free State 4 110 21

Gauteng 1 142 142

KwaZulu-Natal 4 184 55

Limpopo 2 97 9

Mpumalanga 3 86 28

Northern Cape 1 91 4

North West 1 82 3

Western Cape 1 150 70

TOTAL: 22 1 138 411/1138 (36.1%)

12

Established 10111 Call Centres - Per Province

LIST OF ESTABLISHED 10111 CALL CENTRES

PROVINCE 10111 CALL CENTRE

TOTAL POLICING AREAS LINKED TO

10111 CALL CENTRES (GEMC3 / MDS)

CLASSIFICATION

Eastern Cape Uitenhage

East London

Mthatha

Queenstown

Port Elizabeth

4

21

20

20

14

Small

Large

Medium

Medium

Large

Free State Bloemfontein

Phuthaditjhaba

Welkom

Selosesha

11

5

3

2

Medium

Small

Medium

(Small)

Gauteng Midrand 142 Metropolitan

KwaZulu-Natal Durban

Hilton

Empangeni

Port Shepstone

37

8

3

7

Large

Large

Medium

(Small)

13

Established 10111 Call Centres - Per Province (Continue)

LIST OF ESTABLISHED 10111 CALL CENTRES

PROVINCE 10111 CALL CENTRE

TOTAL POLICING AREAS LINKED TO

10111 CALL CENTRES (GEMC3 / MDS)

CLASSIFICATION

Limpopo Polokwane

Mahwelereng

7

2

Large

Small

Mpumalanga White River

Secunda

Middelburg

28

0 (9 Radio linked)

0 (22 Radio linked)

Medium

Medium

(Medium)

Northern Cape Kimberley 4 Small

North West Mahikeng 3 Small

Western Cape Maitland 70 Large

TOTAL: 22 411/1138 (36.1%)

14

IT Equipment and Systems (Continue)

• SUPPORT / OPERATIONAL SYSTEMS

• Global Access Control System (GACS)

• Geographical Information System (GIS)

• Business Intelligence (BI)

• Automatic Vehicle Location (AVL)

• NETVAS (Mainframe)

• Circulation System (vehicles / firearms)

• Enhance Firearm Registration System

• ENATIS

• Voice Loggers and Call Scanners

• Digital Trunking Radio System (TETRA - Gauteng)

• Digital PABX (Private Automatic Branch Exchange)

• MONITORING

• Efficiency Index System - Police Reaction Times

• GEMC3 - Positive Incident Register numbers not linked with CAS per Centre

RESOURCES AT THE 10111 CALL CENTRES

15

MEDIUM AND HIGH RISK

RESPONSE CAPACITY

• The specialised tactical emergency response to crisis situations lies within the domain of

the Division Operational Response Services – specifically the Specialised Operations

Component.

• The Specialised Operations Component currently has the following tactical policing

entities which would assist the visible policing sector when high risk environments are

encountered:

– Tactical Response Teams (TRT) – widely distributed throughout the provinces having

a national footprint as tactical first responders and to address medium risk threats;

– National Intervention Units (NIU) – located in four provinces to provide a tactical

solution from medium to high risk threats;

– Special Task Force (STF) – located in three provinces to provide a tactical solution to

high risk and strategic threats posed by terrorism.

16

Rationale behind the three recognised Tactical Policing Units

• TRT

– The TRT was established to provide a rapid tactical support to medium and potential high-

risk threat situations. They Units were thus designed to be accommodated at the Cluster

level – serving as the proverbial SWAT Team for each Cluster.

– The TRT would as the most readily available and closest tactical responders rapidly deploy

to confront high risk threats posed on the visible policing contingent.

– Additionally, the TRT would be utilized by the Clusters’ investigative and intelligence

structures to carry out planned apprehension operations of dangerous suspects when there

is a perceived possibility of violent resistance to arrest.

• NIU

– The NIU are the first level of nationally based tactical policing capabilities.

– The NIU are ideally called upon when the TRT considers the task to be of such a nature that

greater numbers of tactically trained personnel or better trained and equipped personnel are

required to ensure an effective solution.

• STF

– The STF are the highest level of tactical policing in the country and have the sole mandate to

tactically release hostages. The STF is the tactical front runner in tactically counteracting

terrorism utilising the NIU and TRT in certain supporting roles.

– The STF are still called upon to address high risk criminal threats considering their skill sets.

SAPS DEDICATED TACTICAL UNITS

17

Mandate & Activation

• TRT Mandate:

– The combating of crime focusing on providing an immediate tactical response capacity.

– Addressing crime through planned operations or specific requests within the province.

– Providing assistance in terms of legislation by means of tactical operational support

during events.

– Execute the role of first responder regarding crowd management situations.

– As a secondary function, support Public Order Police (POP) with regards to crowd

management situations.

– Escorting dangerous prisoners.

– Escorting valuable and or dangerous cargo determined by the Provincial

Commissioner.

• TRT Operators must be activated in the following situations:

– When tactical operational support is essential during predetermined operations.

– When tactical operational support is needed during unexpected and/or emergency

situations.

TACTICAL RESPONSE TEAM

18

Mandate & Activation

• NIU mandate:

– Stabilize volatile situations (e.g. taxi violence, gang related crimes, farm attacks, acts

of terrorism, aggravated armed robbery, etc.) by combating serious and violent crimes;

– Rendering specialized operational support;

– Deal with high risk public violence (not crowd management);

– Execute self-initiated operations to address specific incidents of crime; and

– Providing assistance in terms of legislation by means of tactical operational support

during events.

• NIU Operators must be activated in the following situations:

– When tactical operational support is essential during predetermined operations.

– When tactical operational support is needed during unexpected and/or emergency

situations.

NATIONAL INTERVENTION UNIT

19

Mandate

• The mandate of the Special Task Force is to provide specialized tactical support in

addressing high risk and strategic threats which would have a significant impact on society

and have bearing on the State – namely terrorism.

• National Instruction 9 of 2011 makes provision for every Station and Unit Commander to

request the assistance of the Special Task Force on a 24/7 principle for circumstances

which include the following:

– Hostage release operations on land structures or land, water or air methods of

transportation, whether caused by terrorism or other motive;

– Counteracting of terrorism, including counter siege & sabotage operations and active

shooter incidents;

– High risk organised crime related operations to combat robberies and the execution of

arrest and search warrants where the specialized skills and equipment of the Special

Task Force are required;

– The protection of VIP’s either in the primary role in small team format or as a counter

assault team to an established protection detail; and

– Specialized search, rescue and recovery operations.

SPECIAL TASK FORCE

20

Unexpected Situations – Responsive Deployments of the STF

• If a visible policing member should encounter a situation in which he or she is of the opinion

that the specialized skills and equipment will be required to address the situation, the

process to deploy the NIU or STF can be initiated.

• The NIU or STF can be deployed in the following ways:

– 10111 centre contacting the closest TRT on duty as a first tactical responder;

– 10111 centre contacts the closest NIU or STF Unit as determined by the TRT on scene;

– Station Commanders contacting the closest NIU or STF Unit according to Nat Inst;

– Hostage Negotiators contacting the closest STF Unit directly or through the Negotiators’

provincial or national network structure;

– Through the senior level provincial channels for TRT or national level for NIU or STF.

• The Spec Ops Units will predominantly assist the visible policing fraternity in responsive

situations where acts of criminal violence or terrorism are ongoing constituting an imminent

threat to society and to the visible policing first responders. Examples of such acts are:

– Active shooter situations;

– Hostage situations;

– Barricaded suspects.

RESPONSIVE ASSISTANCE

21

Assisting investigative or intelligence structures to combat to high risk threats

• A Station Commander or the commander of a unit who plans to conduct an operation in

which specialized skills and equipment will be required can do so by contacting the closest

TRT, NIU or STF Unit and submitting a letter of request outlining the requirement.

• The application will be assessed to determine whether the request is channel correctly

according to threat perception and mandate in order to ensure an effective and efficient

result is achieved.

• The objective being to utilise specially trained police officials to better deal with high risk

circumstances In order to deescalate the threat level instead of exposing lessor trained

police officials to the threat.

• Some examples of such operations are:

– Cash in transit robberies and robberies of other valuable assets in transit;

– Counteracting business/bank robberies;

– Counteracting ATM bombings;

– Execution of high risk warrants of arrest and/or complex/high risk search warrants;

– Apprehension of suspects in dangerous environments – hostels, areas experiencing

hostile acts of public violence, or violence against foreign nationals.

PROACTIVE ASSISTANCE

22

Skill & Equipment Enhancement of the Police

• TRT at National HQ has undertaken to provide Train the Trainer courses to the

tactical trainers at the Police Basic Training Academies. This allows for the

experiences, techniques, tactics and procedures in relation to tactical policing to

filter down to grass roots level from as high up the tactical chain as the STF.

• Initiatives were undertaken by the STF and the NIU to provide training to the

visible policing environment – adopting police stations as well as having back to

back courses running to improve firearm proficiency and related tactics.

• Tactical Policing Symposium

– The STF is in the process to establish a Tactical Policing Symposium to

initially be held every two years.

– The vision is to promote the evolution of tactical policing with a technical

committee established to approve additions and changes to doctrine.

– The symposium will also allow for the introduction and demonstration of new

resources by Industry – civilian and government – to be reviewed and tested

by the relevant operational personnel.

TRAINING ASSISTANCE

23

TMS support

• Division Technology Management Services MTEF planned

deliverable 2015- 2019 for 10111 Centres and Operational SAPS

members

• Specific TMS responsible business areas:

– Applications Software

– Network Services

– Radio Technical Services

– Hosting Services

– Telecommunication Services

• End User Equipment

24

Application Software : GEMC3 and AVL Systems

• Provisioning of Electronic Monitoring for Command and Control of SAPS Vehicles

Tender was advertised and evaluated through SITA . It was escalated to National Treasury for Financial

recommendation and comments.

Currently :

• Upgrade of GEMC3 System infrastructure at 10111 Centres with new Servers:

– Small Centres – Twelve(12) sites

– Medium Centres – Four(4) sites

– Large Centres – Four(4) sites

• Implementation of two (2) 10111 Centres ( Secunda and Middleburg) with GEMC3 Software

• Completed sites with new technology

• The following six (6) 10111 Centres were implemented in compliance with the latest 10111 Blueprint and includes

state of art IP Telephony, Contact Centre Services and Digital integration of the current Analogue and Digital Radio

Communications into the Telephony solution for Call Taking and Dispatching.

• Korsten, White-river , Mthatha, Ma-gaung ,Durban, East London

• Sites to be completed with new technology in the current Financial year

• Empangeni, Hilton, Maitland, Middelburg, Nelspruit, Port Shepstone, Welkom

25

Programme 2 : Application software

26

Radio Communications

• Radio Communications is the primary form of operational

communications.

• Radio communications allow the most rapid method for a police

official to alert of an emergency.

• SAPS is migrating to modern digital radio communications with

advanced police specific features.

• Modern digital radio includes panic alarm facilities that allows a

member to take priority in communications when life threatening

circumstances occur.

27

Radio Based Panic Alarm

• Digital Radio based panic alarm facility being deployed includes

GPS location delivery to the control room.

• Panic alarm is delivered simultaneously to all police officials

active in the operational group as well as the control centre within

½ second from panic function activation.

• Digital Radio is currently confined to Gauteng only and under

consideration for wider deployment.

28

Analogue Radio

• Does provide talk group operation- all members alerted

simultaneously of emergencies.

• Provides immediate ability to transmit emergency if channel is

not occupied.

• Is vulnerable to eavesdropping.

• Does not provide priority for emergency transmission.

29

Body Worn and Dash

Cameras

• SAPS is looking into a range of mobile surveillance requirements.

• Joint SAPS / CSIR research is in planning to evaluate the techniques,

technology and systems implication and determine SAPS potential

deployment standards and technical specifications.

• The primary advantage of body camera deployment would be

enforcement of police conduct.

• It is not expected that body cameras would deter attacks on police

where attackers are violent to the degree that murder is committed.

• Body cameras are however under consideration for other reasons.

30

Body Worn and Dash

Cameras

• The utilisation of this technology would have implications for resourcing of

SAPS control centres both iro systems, capacity and human resources and

skills

• SAPS operational divisions (Visible Policing, Operational Response

Service, Protection and Security Service, Detective Service, DPCI) has

engaged with some examples of the technology that was demonstrated and

provided input iro the scope of operational application

• Engagement has also taken place with Denel to learn from defence

applications in this regard.

• The joint SAPS and CSIR research will also provide for further engagement

with operational divisions to assess options and develop specifications

31

Network Infrastructure

• National Network Upgrade Programme is in progress in spite of the

procurement challenges

• Sites are prioritised to ensure effective Systems performance during

the upgrade

• Quality of Service analysis is underway to review and determine

Systems that must be prioritised

• Unified Communication framework is considered for holistic

communications

• Task Team has been established to address broadband

infrastructure in conjunction with Telkom.

Thank you